Uncommunity Weekly is a bi-weekly newsletter where we bring you community experts interviews, resources related to building and growing communities, tools that you can use to scale your community or events and books that you can read to become better community builders and jobs to be applied.
Christina Garnett is the Senior Marketing Manager, Offline Community & Advocacy at HubSpot. Her work on community, marketing has been featured in some of the leading agencies such as Adweek, The Next Web, etc.
Community is needed and desired because of our sense of wanting to belong. Wanting to feel seen and appreciated is intrinsic to us as humans. You need to remember this when community building. Creating an emotional response is a powerful way to trigger behaviors as well as foster engagement. One practical example is the Peloton Moms community. They have fostered a positive and motivated place for women who are using their Peloton to get in shape, be stronger, take care of themselves, and more. It's a safe place where they share how their Peloton and riding buddies empower them.
It's growth in its purest sense. You are offering an experience within a central hub (home) where they can learn, grow, and thrive. It takes time to build loyalty and trust with a central passion.
Social media channels can serve as the home of the community (depending on how open it is and its functionality - think Twitter for Marketing Twitter and Facebook Groups for others). Social media acts as the communication channel and sometimes the home of it but a community is made of people.
Be curious. Listen. Give more than you take.
You have to listen first. You have to have a pure need to understand the people with this shared passion and want to learn more. You have to care. If you don't care about the people in the community and growth is your main goal, it will never go as fast as you want.
Determine your goals for the community and identify key champions/advocates that can help you share your voice and efforts. Lead with value. So many people think about wanting to build a community without determining what value is necessary for anyone to even want to join it, let alone participate in it. You have to make it about the people and their needs.
The 7P’s of Community by David Spinks. It truly breaks down the main questions for community building as well as how to communicate its business value.
Join community.club and learn. It's a great opportunity to ask and learn from those already in the industry. The people who are a part of Community Twitter are incredibly generous and giving. They realize that by preparing others, they are investing in the industry and its future.
Follow Christina Garnett on Twitter.
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