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Community Marketing Lead, Paris

Lululemon

Paris
Community Management
🗓
May
who we are

lululemon is a healthy lifestyle inspired athletic apparel company for yoga, running, training, and most other sweaty pursuits, creating transformational products and experiences. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

about the role

The Community team at lululemon is responsible for creating, developing and executing marketing strategies that inspire and connect key stakeholders, internally and externally. The Community Connector is a people and industry leader whom collaborates with key stakeholders and partners to create and implement a communications strategy in market.

a day in the life
  • Delivers regional marketing strategies, planning & execution to drive the EMEA business
  • Coaches stores and CKL’s, in partnership with retail teams, to deliver effective marketing to build long-term brand equity and accomplish B&C objectives
  • Identify and maintain good relationships with local partners and store ambassadors to create opportunities and awareness
  • Manage the new store opening process and collaborate with cross-department stakeholders to drive retail business
  • Plans and executes local social plans in collaboration with the brand team.
  • Manage strategic materials, budgets and reporting tools.

skills & experiences
  • 3+ years of experience in multi-channel marketing & events. (Digital marketing experience preferred but not essential)
  • Proven experience of creating marketing plans with proven results
  • French written, presentation and verbal communication skills
  • Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
  • Deep understanding of the power of connection and relationships within the community
  • Pioneering self-starter, motivated by doing things differently and participating in a goals-oriented environment
  • An inclusive mindset, listening intently and communicating with honesty and empathy
  • Experience in enrolling, inspiring, influencing and bringing out the best in others
  • Has fun while delivering great results

Apply Now

Community Lead, APAC

Lululemon

Hong Kong
Community Management
🗓
May
Who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.


About this role

You live and breathe the lululemon brand, and are an inspirational leader to the organization. The community team creates word-of-mouth excitement and grows the lululemon collective by sharing our best in the world technical product with key fitness and lifestyle influencers, media, local partners, by creating best-in-class experiences and working with the Brand team to amplify this to the collective. The community team drives the local strategy and builds a plan that comprises broad and deep tactics to accelerate growth and long-term brand love and are best in the world at building relationships, online to offline tactics and delivery of KPI’s.


A day in the life:

Reporting to the Director, Community, the Community Lead creates the APAC Community Foundations strategy, including overseeing the Local Ambassdor Program and Sweat Collective to drive community connection and brand relevance.

· Build out APAC Local Ambassador Program strategy in partnership with Global Local Ambassador Program team and APAC IDEA Manager to diversify roster, drive awareness and local relevance

· Manage Community Foundations including all Community Intiatives & Programs

· Create strategy and evolve the Community Foundations Specialist program

· Support the Brand Marketing team on key regional grass-roots marketing tactics across local

marketing campaigns or initiatives informed by local guest insights and business priorities.

· Support Community Leads across 5 market clusters to create and execute engaging and innovative

community tactics to raise brand awareness, acquire and retain guests.

· Oversees community aspect of the Sweat Collective Program in partnership with Retail Operations and

Digital.

· Support Community Leads with Community Training as needed

· Work in partnership with Retail Operations & Internal Communication to create and oversee process &

tools for all store related community initiatives

· Responsible for reporting on initiatives and ensuring learnings are actioned


Qualifications:

· You’re someone who wants to grow as a person and thrive in a culture of leadership development, goal setting and straight talk

· 5-8 years' relevant experience in the marketing field with a high profile, globally branded organization.

· Successful experience and proven ability to work well with others across the business in a matrix

environment

· Experience with Program Development, management and execution

· Capacity to work effectively with a wide range of people, build relationships, be diplomatic, and exhibit

sensitivity to and understanding of the dynamics of a complex organization

· Effective written and communication skills (English), Second Language (Cantonese, Korean or

Japanese is a plus)

· Ability to balance fun, innovation and bottom line business needs

· Regional (APAC) experience is a plus


Must haves:

· Acknowledges the presence of choice in every moment and takes personal responsibility for their life.

· Possesses an entrepreneurial spirit and continuously innovates to achieve great results.

· Communicates with honesty and kindness, and creates the space for others to do the same.

· Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.

· Fosters connection by putting people first and building trusting relationships.

· Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

Apply Now

VP of Community

Chess.com

US
Community Management
🗓
March
About Us

Chess.com is one of the largest gaming sites in the world and the #1 platform for playing, learning, and enjoying chess.

We are a team of 335+ fully remote people in 45+ countries working hard to serve the global chess community. We are also growing fast, with more than 80 million players and a large base of happy premium members.

We are a tech company. A gaming company. A content company. And we do it all with passion and commitment to the game. Above all we prize our mission-driven, flat, life-celebrating, no-corporate culture, and we look forward to meeting you and learning more about what you can bring to the team.

About You

You are a passionate Chess.com community member who “knows” chess and understands our members. You will report to the CCO, Danny Rensch, and help support our initiatives across the entire community. You’re an experienced customer service or community manager who understands how to meet the needs of our community while optimizing the efforts of our Support, Community, and Fair Play teams.

What you’ll do
  • Lead our fantastic Support, Community, and Fair Play teams (70+ team members and ~20+ moderators!)
  • Work with the CCO to establish and share strategic direction for all Community operations
  • Develop and drive initiatives to enhance our community experience and ensure their voices are heard
  • Coordinate between the Community, Content/Events, Product, and other teams to resolve community issues and ensure that needs are met
Preferred Skills
  • Must be a part of the Chess.com community already. You have to “know” chess, our members, and our ecosystem.
  • 5+ years of management in CS, Community, or similar
  • Strong collaboration and communication skills working in a fully distributed team
  • Sense of ownership and responsibility
About the Opportunity
  • This is a full-time position
  • We are 100% remote (always have been, always will be!)
  • This is open to applicants who can legally work in the US


You can learn more about us here:

https://www.chess.com/blog/erik/how-chess-com-s-100-person-virtual-team-works-together

https://www.chess.com/about

We look forward to meeting you!

Apply Now

Senior Lead, Global Community Center Owner

Airbnb

United States
Community Management
🗓
March

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

About Airbnb Hosting

Every day, millions of Airbnb hosts around the world create comfortable, reliable and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture and connect with people they wouldn’t have met otherwise.

Our Hosting organization exists to bring a wider array of diverse Hosts into the Airbnb Community, support their success, earn their trust, and ensure their safety and security.  As the world emerges from the COVID-19 pandemic, Airbnb aspires to lead the travel industry with an entirely new form of community-powered travel, where creatively-led design is at the core of our offering.  We know that our global community of hosts is one of Airbnb’s most precious assets and we are very intentional on how we nurture the common identity of being an Airbnb Host.

About the role

This role reports to the Director Community Impact. The Manager Community Center is charged with owning and advancing the role and capability of Airbnb Community Center.

The successful candidate will be able to work across various time horizons (spanning short term operations, medium term innovation and longer term vision) with the intent of  creating a highly engaged, connected and impactful  platform that supports our Hosts.

The role will focus on 3 areas;

  • Long Term - Overall Community Center Strategy and Vision
  • Medium Term - Uncover opportunities to better connect the Community Center with Airbnb and its Hosts
  • Short Term - Oversight of operations and excellence via the management of Community Managers and Technology partners to develop best in class platform  

This role requires a highly consultative and collaborative approach in working closely with a broad set of stakeholders both within Community, Hosting and Airbnb.

Responsibilities
  • Overall Community Center Strategy and Vision
  • Develop long term vision and strategy for the Community Center, including co-development projects with Hosts
  • Obtain and maintain buy in from senior stakeholders across Airbnb
  • Set strategic objectives for the Community Center in line with key business priorities and metrics
  • Identify measurements of the business value generated by the Community Center
  • Unlock internal resources in order to meet strategic objectives
  • Develop and drive the technology platform roadmap, including scoping and prioritizing product enhancements and new features
  • Unlock ways to increase positive Community engagement on the platform
  • Develop understanding of who is engaging in the CC and how we can continue to expand 1) audience, 2) value to the audience
  • Partner with Host Communications on content creation and updates for Hosts
  • Grow traffic, engagement and sentiment on the Community center
  • Integration of the Community Center across critical Airbnb business functions
  • Implement the strategy and support the operations of the Community Center, working cross-functionally with Marketing, Comms, Product, Customer Support, and other stakeholders
  • Be a voice for our Community Center Hosts and advocate for them internally
  • Build on the foundations for senior leaders to engage in the Community Center
  • Identify data needs and secure data support to meet Community Center objectives
  • Update senior management and internal stakeholders on Community Center performance
  • Ensure that community is promoted & signposted well (and maintained)
  • Monitor escalations, enhance workflows including CS support between the Community Center and internal teams
  • Enhance existing Community Center feedback process and ensure compatibility and connection to other Host Feedback processes
  • Oversight of operations of the Community Center team and technology partners to further increase the value delivered to Hosts and the business
  • Manage partnership with our vendor partners, who run the Community Center operations, including moderation, engagement and reporting
  • Support the Community Management team to achieve KPIs including traffic, engagement and sentiment measures in order to deliver value both to the business and to the Hosts
  • Manage our platform provider, Khoros, who build features and run the infrastructure of the Community Center with dedicated vendor staff (Project Manager, Designer, Engineer, IT support)
  • Assess impact and resources of platform roadmap, work with technology partners and stakeholders to launch and improve efficiencies
  • Manage the process to monitor and fix bugs between vendors and the Airbnb engineering team

Qualifications:
  • Strong leader with 10+ years of work experience, particularly in Community, Forum Management
  • Experience building out engagement strategies and execution
  • Experience managing suppliers and technology providers
  • Strong relationship and collaboration skills with a proven preference to motivate through influence and connection
  • Experience leading innovation from ideation to implementation and scale
  • Track record of leading large scale, high impact, cross-functional efforts and drive projects from ideation to strategy and implementation at the Executive level
  • Experience working in global, multi-language environment
  • Prior experience process management; Experience with designing, implementing, and improving effective and efficient work processes
  • Demonstrated ability to manage multiple work streams and deliverables in a matrixed organization structure
  • Deep connection to Airbnb’s mission and passion for creating Connection and Belonging
  • Strong analytical, data, and troubleshooting skills.
  • Excellent written and oral communication skills.
  • Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve

Apply Now

Community Manager

GrowthSchool

Bangalore
Community Management
🗓
February
What is GrowthSchool?

GrowthSchool partners with the top 1% of instructors to create high-impact cohort-based courses on personal and professional growth for learners all over the world. The learners get access to top instructors and a strong community for a lifelong learning experience.


We are on a mission to democratize education and looking for early team members who will shape the course of Growth School in the coming years.


Vaibhav Sisinty is the Founder of GrowthSchool, who headed Marketing for Klook and Ex-Uber He has been a marketing consultant to over 60 startups, helping them to find new customers & grow exponentially through growth hacking at half the budget of digital marketing.


At GrowthSchool we strongly believe in the power of community and its role in our goal to change the future of online education. And for that reason, we are looking for someone who could keep our massive community of learners engaged and active and foster real relationships with them.


Our culture?

So far we have looked for folks who are,

  • Outcome-driven and able to deliver both speed and quality output.
  • Take ownership and see it through from idea to execution.
  • Problem solvers


What you will do:
  • Nurture and Engage with our 75k+ GrowthSchool learner's community and make it homely + lively for them across Discord, Whatsapp, Telegram, and Facebook.
  • Conduct Guest Sessions with experts that add value to the community and make them crave more of them.
  • Create opportunities for the learners to interact and network with each other inside the community via ice-breaker sessions, contests, community catch-ups, and a lot more.
  • Setup and Schedule LIVE Watch Hours where the community learns together through the GrowthSchool Programs and helps in enhancing program completion rate, live attendance, and bringing out success stories from the community.
  • Assign and Manage Mods across all GrowthSchool Communities and make sure all of them run smoothly.
  • You will act as the voice of GrowthSchool in community events across all platforms.
  • Finding and Pitching potential partnerships within or outside of our direct community.


You are the perfect fit for the role if you:
  • Have excellent written and verbal communication skills.
  • Love building relationships with people around you.
  • Understand how communities work and grow.
  • Have a sound understanding of social media.
  • Stay updated on everything happening in the world.
  • Are a master of managing your time (you will be juggling with a bunch of different tasks and communicating with 100s of people daily across different platforms)


Great to Haves (Not Must Haves) :
  • 1-2 years of experience in building and managing lively communities.
  • You have experience in working with a startup (brownie points if it was Ed-Tech)
  • You have experience in designing & building a Discord Server (if yes, then feel free to share the link of the same)


Salary: No bar for great talent

Apply Now

Community & Social Media Manager

Antler

India
Community Management
🗓
February

At Antler (www.antler.co), we invest in the next generation of founders who address the world’s greatest opportunities and challenges. Antler is one of the world’s fastest growing VC firms, with a portfolio of over 400 startups across 6 continents and several hundred million dollars of assets under management across funds.

Antler India is the global pre-seed partner for India’s top founders and iconic startups. We are a sector-agnostic fund, select companies with ~$200k pre-seed investments and make larger standalone investments across seed stage and beyond. We plan to deploy $100 to $150m in India across funds in the next 2 years.

To know more about Antler plans in India, we recommend you go through our Partner, Nitin Sharma’s interview here. Rajiv Srivatsa, Partner has also spoken in length on the AngelList podcast here. You can read more about our values, team and platform here: www.antler.co/india.

Last year we invested in 16 startups - a majority of them have a focus on "building from India, for the world" across blockchain and Web3, fintech, consumer and social, and travel. We launched India's boldest initiative for college founders, with the inaugural cohort underway currently. We also aim to be one of the most active funds in shaping Web3 from India, an announcement that is getting covered prominently in the media.

We are now hiring an exceptional self-starter as a Community & Social Media Manager within our Marketing Team.


The Role:

As Community & Social Media Manager, you will work as a part of the marketing team to bring the brand alive by:

  • developing our community strategy, and execution plan from scratch + building and engaging founder, to-be-founder and the broader startup ecosystem community.
  • developing content (across formats!) that influences, educates, and sometimes entertains 🙂
  • launching, managing and growing Antler India’s social media channels
  • working on cool ideas, activations and marketing campaigns/ thoughtfully planning and executing unique experiences for the startup ecosystem

In this role, you will operate at the bleeding edge of startup ecosystem developments, future trends and interact with some of the smartest minds in the country.

Your role is a combination of a community builder, explorer, storyteller, social media manager, networker and mission control. This role would push your craft in a variety of ways, from building high-value communities, exploring new mediums and storytelling formats (text, audio, video, memes, tweetstorms, graphics, NFTs and more), building partnerships, to developing new-age marketing activations.

This is a hands-on, multi-faceted, challenging role that involves working closely with the Partners and core marketing team. While your primary focus will be India, you will be part of a larger global team with access to work with top founders and companies in the Antler portfolio.

This role is based in Bangalore but can be remote in the interim period.


You will be a good fit if...
  • You are intellectually curious and omnivorous in interests; someone who loves tech, people, and innovation. You are curious about the future, and closely follow developments.

  • You have deep expertise as both social creator and strategist (big bonus: you have created a strong personal brand online, or are actively working towards one). You have spent 3-6 years managing or marketing high-visibility accounts/ brands/ startups OR you have experience with community building and network engagement.

  • You are in on the latest social media trends and strategies and enjoy building community. You live on twitter/ reddit/ discord groups and online communities.

  • Bonus: You have a background in or knowledge of crypto, fintech or the startup ecosystem.

  • You are a natural storyteller and can adapt style and voice across different platforms. You can make high-value/ cool content in a variety of formats - from written, to audio, to video; from podcasts, to newsletters to tweetstorms. You have a solid body of work to showcase your content creation abilities (in any format or medium).

  • You are a people-person. You enjoy networking and building relationships. (Bonus: you already have a strong network in the startup ecosystem)

  • You are highly creative, and can think outside the box!

  • You are passionate about working with founders, operators and within the Indian startup ecosystem + committed to the spirit and intent of the company's core values

Note: Even if you don’t check off everything in the list, but you think you have what it takes to flourish in the role - we encourage you to apply. We are also not hard-fixed on hiring someone with a particular number of years of experience - if you fit the archetype and have the skills, let’s have a conversation!

In this role, you will:
  • Research and identify growth opportunities across new platforms, niche communities and groups.

  • Develop a social media strategy from scratch + plan, produce, distribute social media content (Antler India doesn’t have an official social media presence currently, beyond team members’ profiles. With you on the helm, we will create something highly valuable for the audience + cool + differentiated!)

  • Develop a community strategy for Antler India.

  • Come up with and execute original, clutter-breaking ideas for targeted marketing campaigns, experiences and activations.

  • Measure weekly channel performance, share insights and learnings with marketing and investing teams

  • Produce immersive, multimedia expressions of stories and content - either on your own or by working with designers or external agencies

  • Coach Antler team members on their messaging and media opportunities.

  • Work closely with Antler marketing colleagues in other parts of the world to exchange ideas, content and repeatable models.

  • Learn and deepen your skills by working at an organization that aims to put content and community at the core of its strategy.

  • Be part of an optimistic, close, high-performing team that works and plays hard. We consistently score an average of 4.9/5 on our team barometer/ work-happiness quotient and are proud of our respectful, collaborative and learning & result-oriented work culture

What can Antler India do for you?

At Antler India, we strongly believe in diversity of ideas and people. We believe that there is immense potential in the India ecosystem for entrepreneurial talent to thrive and succeed. We want to be at the forefront, helping and enabling this success across diverse sectors, people, ideas and products. If you feel similarly, you will enjoy working at Antler India.

We foresee multiple ways to grow as a professional at Antler. We believe this opportunity can significantly fast-track a career in VC, startups, marketing and more. Antler India also provides a terrific launch-pad for entrepreneurship, e.g. operations at an early-stage firm or founding a startup. We also enable our team members to grow as intrapreneurs (owning and scaling a product within Antler). For candidates who are very passionate about VC, each Antler India role has a potential opportunity for partner-track growth. Being a global-first organization, we also provide significant access to opportunities in a wide range of geographies.

Additionally, you are eligible for:

  • Carry from the Antler India Fund
  • Antler India Profit Sharing Pool
  • Group Medical Insurance
  • Any other org. wide perk for Antler India

The Process
  • Please fill the application form on this page (see top-right). You will receive an automated acknowledgement of your application

  • We will send you a short assignment, which will be the first screening round.

  • We will review your submission, post which we will schedule a conversation with you.

  • We will be scheduling a few rounds of conversations with our partners and members of our team. We are a small team, so having multiple conversations is helpful to us and for you to get a sense of the firm.

  • This is a full-time role, with competitive compensation (based on your experience and expertise).

  • All the best :)

What you can expect from joining Antler
  • Be part of one of the most active venture capital firms globally, which invests in and supports hundreds of new portfolio companies every year

  • Work in a fast-growing global organisation with a lot of responsibilities from day one, in a supportive culture with colleagues across all continents

  • A fun and highly-qualified  team, all dedicated to making Antler and our portfolio companies a huge success

  • Opportunity to create a legacy and have a large impact: be part of a company that will invest in and support thousands of disruptive companies over the coming years and support exceptional entrepreneurs from around the world who are making a difference

Apply Now

Community Manager

Magic Eden

Remote
Community Management
🗓
February

Magic Eden is the #1 NFT marketplace on Solana. Our mission is to increase the GDP of the Metaverse, and we want to be the largest and most liquid NFT marketplace globally. Three months in, we’ve made big strides. We transacted over $250MUSD on the platform, became known as the 2nd largest marketplace globally. And we’re only just getting started.


Magic Eden is founded by ex-members of Google, Facebook, Uber, and Coinbase.


Community Manager Roles and Responsibilities


Social channels management (Twitter, Discord):
  • Twitter: We are looking for someone who will wake up and go to bed thinking about how to grow engagement on Twitter. They should be well-versed in the latest news / trends regarding NFTs, crypto, and DeFi. This individual should have practice scaling a social media account from scratch. They will be responsible for tweeting, scheduling and facilitating Twitter Spaces, and forging partnerships with thought leaders in the space to drive recognition of Magic Eden among collectors and creators.
  • Discord: We have a community 11K strong and are looking for someone to grow community loyalty. They will be responsible for tasks including collecting feedback, soliciting product improvement ideas, generating excitement about Launchpad / Mint Authority drops, sharing news, stimulating conversation about collections on our marketplace, and curating private events and hangouts.
Social listening:
  • Across both channels, this individual will be the point of contact to monitor and report on social sentiment on a daily basis. Tasks may include: competitor analysis, proactively identifying collections to list, surfacing relevant news / trends to the team, escalating potential crises, and sharing major complaints that warrant response.
  • This individual will not be the point of contact for responding to individual customer complaints/inquiries, but will liaise with mods and cluster them into trends for the team to understand.
Performance measurement & management:
  • Set goals for both Twitter and Discord. Track program performance goals through data measurement tools and dashboards, focusing on engagement
  • Implement new technologies across Twitter and Discord to improve performance

The ideal candidate should embody the following characteristics:
Existing community management experience:

  • Practice scaling Twitter and/or Discord communities with significant follower bases (100K+)
  • Consistency in responding to messages quickly and comprehensively
  • An attitude of openness and inclusion--Magic Eden seeks to build community with people across all backgrounds (country, race, gender, religion, etc)
  • A global mindset--ideally someone who has either worked internationally or had experience managing a global community
Crypto / NFT expertise:
  • Knowledge and passion for NFTs, with preference for Solana NFT knowledge
  • A strong voice that is casual enough to resonate with the culture of NFT / crypto while still exuding professionalism
Entrepreneurialism:
  • Strong written and verbal communication skills
  • Entrepreneurial mindset and ability to operate autonomously in an unstructured start-up environment
Data analytics chops:
  • Ability to maneuver social media tools to glean trends, statistics, and insights
  • Experience presenting data-driven community insights to team members

Apply Now

Community Manager

xQ

Remote
Community Management
🗓
February

xQ is a first-of-its-kind global e-learning school which focuses on developing Creativity as a practical life skill in kids in the age group of 6 to 14 years.

We have worked on collaborations with organisations like P&G, Amazon, Aon Hewitt & Aditya Birla to create a conversation around creativity and we have conducted workshops & courses successfully for over 6000 students from different parts of the globe like US, UK, Australia, Singapore, UAE and India. Our reviews have consistently been first-rate and this has helped us create a loyal tribe of creativity learners in every market that we are present in.

ROLE OVERVIEW

We are looking for a passionate, digital-savvy community manager to manage and engage with our community of young creators (8-14 year olds) on the xQ Creative Xplorers platform.

We are looking to grow our community of young creativity enthusiasts at a rapid pace in the coming months. As a community manager your role will be to engage with this rapidly growing base of students to make the xQ community a thriving, sought-after community of passionate creators.

You will need to plan and deliver a set of initiatives that are innovative and exciting for kids to be a part of. You need to be passionate about understanding what kids enjoy and love most and create a content calendar that gets kids to login every day and participate actively on the platform.

DAY-TO-DAY RESPONSIBILITIES:

  • Develop & drive a content plan rooted in Creativity for kids which includes workshops, collaborations, daily creativity challenges & curating exciting projects & events for kids
  • Create engaging content that drives participation & creates a buzz within the community
  • Moderate the community and respond to queries & comments
  • Relay community feedback to relevant internal stakeholders
  • Liaise with other departments to stay updated on lesson plans, product and service developments, and new launches
  • Actively grow student participation & quality of conversation on the paltform

EDUCATION/EXPERIENCE:

  • A degree in communication, English, journalism, marketing, or related field
  • Experience with managing social media accounts & a community is essential
  • Experience working with kids or related industry preferable
  • Strong writing and verbal communication skills
  • Knowledge of marketing trends and techniques
  • Strong bias for action & genuine interest in building communities

Apply Now

Community Manager

Out in Tech

Remote
Community Management
🗓
January

As Out in Tech continues to grow, we're looking for a Community Manager to lead our global network of LGBTQ+ tech leaders and those who love us.


At Out in Tech, we unite the LGBTQ+ tech community through regular events and volunteer opportunities. We design our experiences around making tech more inclusive and representative of all underestimated groups, especially those historically barred from the world’s most influential careers -- queer, female, trans, Black, Latinx, gender non-conforming, or any intersection thereof.


The Community Manager will build a best-in-class member experience as we aim to transform the tech industry to be more inclusive and representative of all queer and trans people. They will support our volunteers, foster community at our events, and maintain the safe spaces we’ve built on- and offline. They’ll also support the work we do to mentor LGBTQ+ youth, job seekers, and activists all over the world.


Note: we view this section as a guide, not a checklist. We encourage you to apply even if you don't satisfy every single bullet on this list.


Responsibilities of the role include:
  • Design and continually optimize the Out in Tech community virtual experience
  • Uphold Out in Tech’s code of conduct in our virtual and IRL spaces by responding to incidents
  • Design and execute a joyous training and onboarding experiences for staff and volunteers
  • Serve as primary liaison for Out in Tech volunteers who are leading virtual and IRL communities
  • Optimize event planning and marketing workflows for volunteers and help troubleshoot
  • Make data-driven recommendations to staff on how to strengthen our global community


We're looking for someone with:
  • Experience in community moderation or volunteer support; empathy and patience for days
  • Systems thinker, enjoys turning insights and ideas into documented, repeatable processes
  • Prioritization and time management skills; an ability to work independently and as part of a team
  • Problem solver who exhibits good judgment about what belongs in our community
  • Excellent communication skills; tailors messaging to their audience
  • Familiarity with Slack as a user or administrator, or a desire to learn


Our culture attracts those with a passion for social justice and equity. You can bring your whole self to work (or not, when you’re taking advantage of our unlimited vacation policy and flexible work schedule). Compensation for this role ranges from $60,000-80,000 commensurate with experience, and includes monthly health insurance reimbursement and 401k with 4% employer match. You will have access to all of the devices, tools, and professional development experiences that enable you to flourish.


Out in Tech takes diversity and equal opportunity seriously. We seek to build an inclusive team that reflects the entirety of the LGBTQ+ community because we know that will enable us to do our best work.

Apply Now

Community Manager

Notion

Remote
Community Management
🗓
January
About Us

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Nike, Airbnb, Slack, Samsung and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.



About The Role

When asked, most Notion users will say they started using the tool because they saw a template or use case that inspired them. They suddenly saw how Notion could be useful for their life and work. This is the power of templates. Here at Notion, we want to create more templates that can significantly help people across goals, teams, industries, countries, and more.

To make this possible, we're looking to hire someone who can oversee all template operations - creation, discovery, usage, moderation, editorial, and more. Currently, our community is making and submitting thousands of templates every month. Some folks make a living selling them as products. Others do it just for fun. We have the opportunity to build out a robust marketplace and platform - think the Apple App Store for Notion - and make it a vibrant, interactive destination for our millions of users around the world. The person in this role will have free rein to build, manage, and innovate in this area.



What You'll Achieve
  • Strategize: Make strategic decisions about how templates are created, added and featured in our Template Gallery. Work with our community to cover all important use cases and audiences, and help us develop our own high-quality template manufacturing line in-house.
  • Manage: Manage a team of template builders and contractors helping us rev up our template offerings in all languages. Help create assets that could be useful alongside other product launches and brand narratives we want to share.
  • Moderate: Help us open up interactive features so that our community can respectfully and enthusiastically discuss and learn from each other's creations.
  • Build: Project manage our Template Gallery efforts and all of our internal template building processes. We'll want to continue adding new functionality that excites and helps our community benefit from templates and inspiration.


Skills You'll Need To Bring
  • Project management: You'll work with a lot of different stakeholders, tracking progress, milestones, delivery dates, and why decisions have been made. You'll manage and grow a team over time.
  • Notion expertise: This is a role for someone who is very familiar with the product and all of its extended abilities. All of these features will be engaged in managing our template production over time, and we're looking for someone who can match the right Notion setup to any challenge.
  • Problem solving: You need to be able to clearly see how Notion templates can meet challenges in the simplest possible way. What tools do people need to reach their goals? What is the most elegant possible solution?
  • Design standards: We like to keep our design work crisp and minimal, while also demonstrating functionality and quality of craftsmanship.
  • Strong execution: You have a strong execution mindset. We're moving fast and there is a lot to do every day. You don't mind getting scrappy!


Nice To Haves
  • Familiarity with the Notion aesthetic: Do you like creating in the Notion style?
  • You're analytical: You know how to conduct experiments, understand metrics in a tool like Amplitude, and create reports.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Notion.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Apply Now

Director, Community

Webflow

Remote
Community Management
🗓
January

Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web.

We’re looking for a Director of Community to build and lead the team that will nurture and scale our world-class community of passionate Webflow users. From community engagement and events to community-led education, you’ll lead the expansion and growth of the global Webflow community while also building trust, loyalty, and brand love across the ecosystem.

As the Director, Community, you’ll...
  • Define and execute on Webflow’s community engagement strategy. You’ll establish frameworks and programs to recruit, support, and retain community leaders, moderators, and global meetup groups. You’ll also work to build a meaningful comms cadence across social platforms where our community shows up, and work cross-functionally to identify and build deep and meaningful connections with key community leaders.
  • Create, manage, and support community events. You’ll work cross-functionally to create and manage Webflow-led programs, including live streams, workshops, expert Q&As, product office hours, and interviews to meaningfully connect with our users. On the community-driven events side, you’ll be responsible for the funding, reimbursement, and support of virtual and in-person meetups and other community-led gatherings — from community guidelines to meetup templates and community speaker training.
  • Curate, invest in and connect users with extraordinary community-created product education. Our community creates incredible articles, videos, and other educational materials that teach and expand the capabilities of Webflow. Your team will connect users with this teaching by curating and investing in community-led projects that empower people to use Webflow and other no-code tools to create powerful websites and web apps.
  • Grow the function. This is just the beginning. Want to create and experiment with community challenges on our forum? Great. Want to try out new and creative ways to incentivize customers to learn and use Webflow? We’ll support it 100%. Want to do something big that we can’t possibly imagine while writing this job description in Google Docs? We’re probably just as interested in doing it as you are, and we can’t wait to learn how we can support it and make it happen! As this team grows, you’ll be responsible for driving and reporting on its impact, creatively approaching new kinds of interactions with our customers, collaborating with and influencing stakeholders throughout Webflow’s business, and growing your team to meet and exceed the demands of those who use our product. There’s a ton to uncover and a lot to learn, and you’ll drive the strategy, the hiring, the budget, and the big dreaming behind this extremely high-impact function.

That said, these responsibilities are just the start! At Webflow, we encourage you to contribute wherever your interests take you — and shape your role accordingly.

And this isn’t just a philosophical bent: we actually give you 4 hours a week (10% of the work week) to pursue passion projects outside of your role responsibilities.

About you

You’ll thrive as Director, Community if you:

  • Have experience building and growing teams that directly interact with and help community members
  • Have a track record creating, owning, and measuring initiatives that have broadly impacted customer-facing products or programs
  • You take full ownership of initiatives and are proactive about capturing new opportunities.
  • You’re analytical and can comfortably use data to inform your strategies.
  • Are a thoughtful, direct, and kind communicator, both verbal and written — and can train and coach others to achieve at this level
  • You’re detail-oriented and love to document everything — for you, for your team, and for the community!
  • You’re comfortable working in an environment based on outcomes, collaboration, and transparency.
  • You’re passionate about the no code revolution and love spending time teaching folks how to use the product or answering questions.
  • Are a resilient manager, coach, and advisor with an ability to manage high performing and effective teams while keeping them super happy and engaged.
  • Can effectively balance long-term strategy and short-term goal execution.
About us

At Webflow, we believe that our success will be defined not only by what we do, but also by how and why we do it. So, here is the Webflow “why” and our “how”:

Our Mission

To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.

Our core behaviors (how we act)

  1. Earn customer trust.
  2. Get it done, do it right.
  3. Practice candor with care.
  4. Dream big, ship often.
Our commitments to you
  • We’ll pay you! This is a full-time, salaried position that includes equity
  • We’ll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses
  • We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days
  • We offer flexible parental leave
  • We provide remote employees with the equipment they need to create a great remote work environment
  • We will offer you the support you need to help you grow as an impactful Director of Community and a human being
Ready to apply?

If you share our values and enthusiasm for empowering the world, we’d love to review your application! We promise we do take the time and care to review every application we receive. However, as much as we wish we could interview everyone who submits an application, we cannot guarantee an interview or feedback due to the unprecedented volume of applications we are receiving today. We are rooting for you, and hope you do consider applying.

Note: You'll need valid U.S. work authorization to join us.

Please note that a background check and employment verification is required for this position. We may obtain one or more background screening reports about you, solely for employment purposes.

Apply Now

Community Specialist

AuditBoard

Remote
Community Management
🗓
January
Who We Are:

At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to delight our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved auditing, risk, and compliance platform by our customers. This is how we have become one of the 100 fastest-growing tech companies in North America for the second year in a row as ranked by Deloitte!  

AuditBoard transforms how audit, risk, and compliance professionals manage today’s dynamic risk landscape with a modern, connected platform that engages the front lines, surfaces the risks that matter, and drives better strategic decision-making. More than 30% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

Why This Role is Exciting:

As the Community Specialist, you’ll be responsible for the day-to-day engagement with our community and act as a liaison between AuditBoard and our customers. You will dive deep into who our customers are and work cross-functionally with stakeholders across Success, Sales, Product, and Marketing teams to deliver ongoing content and engagement initiatives that create value for them. In this role you will be a champion and advocate for our customers to internal stakeholders, flagging and escalating potential issues as they arise. If you love building relationships, collaborating with others, and enjoy maintaining content and engagement initiatives we want to hear from you!

Attributes for a Successful Candidate:
  • 1-2 years of experience in community management, customer support, or related fields
  • Strong, clear written and verbal communication skills with the ability to comfortably interact across the organization
  • An energetic, self-starter who values empathy and authenticity when working with customers
  • Knowledge of AuditBoard products is a HUGE plus
Perks:
  • You’ll be launching a career at one of the fastest-growing SaaS companies in North America!
  • Unlimited PTO
  • Hybrid/Remote work environment
  • Lunch and snacks when you are in the office
  • LYBL! Live your best life! $200 a month to spend on anything that enhances your life.  
  • Celebrate your birthday with the day off
  • Charitable giving - get paid to volunteer for a day
  • All the traditional goodies….health, dental, vision, and holidays
  • Stock options
  • Bonus program
  • 401k to save for your future
  • Fun company and team outings!

Apply Now

Senior Community Lead (Dapper Collectives)

Axion Zen

California
Community Management
🗓
January

Dapper Collectives sits at the intersection of technology and culture, driving toward a bold new future of community-driven entertainment.  This role will harness a new and exciting ethos to build out our community.  In success, fans will not only be empowered to drive creativity but get rewarded for their contribution.


This is a role for a highly strategic thinker with a deep psychological understanding of how to connect with a wide-range of audiences varying in interests and demographics and the ability to think critically about how to best engage and lead them under a shared mission and vision. The right person will understand how to drive meaningful community, onboard members to new systems, create and communicate value for members and maintain a positive sentiment and deep engagement.


The Sr. Community Lead will work in close collaboration with other leaders at Dapper Collectives, most critically our Head of Community, Chief Content Officer and Comms Lead to take this vision from inception through launch and beyond.

Responsibilities:
  • Serve as community advocate with the goal to make the community and corresponding experiences better for members and to nurture brand passion for Dapper Collectives.
  • Grow and onboard a diverse community from inception with the goal of creating the first community-led tech and culture studio.
  • Drive the evangelization of the community ethos, Dapper Collectives' mission/vision and garner trust with sub-communities as we “build in public.”
  • Foster and maintain engagement and positive community sentiment.
  • Partner closely with the Chief Content Officer and senior staff to align on the content calendar.
  • Create and implement community campaigns that enhance the development of top-tier contributors and members.
  • Assist Head of Comms, social and community team members with the creation and execution of social media campaigns to acquire, activate and retain users.
Work with Head of Community to define:
  • Phased, community onboarding needs and materials as well as plan for release.
  • Audience growth and development tactics based on segmentation and business KPIs.
  • Pipelines and roadmap for community engagement and incentives programming.
  • Strategy for tiered community hierarchy and value of groups within org.
Data needs:
  • Monitor, measure, and report on the success of community growth and engagement metrics for stakeholders.
  • Provide market and competitive intelligence for Dapper, monitor key KPIs and trends in communities to inform overall marketing and product strategy.

Apply Now

Community Manager

Toggl Track

Remote
Community Management
🗓
January

We are looking for a passionate Community Manager to join our team. If you are a tech-savvy professional, experienced in social media, community building, and promotional events, we want to meet you. The salary for this position is €45,000 annually. You can work from anywhere in the world.

  • Design and implement social media and community strategy to align with business goals across various networks (Twitter, Facebook, Instagram, LinkedIn, owned channels, etc.)
  • Perform research on current benchmark trends and audience preferences
  • Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos, and news)
  • Plan and oversee the creation of design assets for social media accounts (e.g. Facebook timeline cover, profile pictures, etc.)
  • Suggest and implement new features to develop brand awareness, like promotions and competitions
  • Respond to comments and customer queries in a timely manner
  • Monitor and report on feedback and online reviews
  • Organize and participate in events to build community and boost brand awareness
  • Coordinate with Marketing, Product, and Sales teams to ensure brand consistency and to stay updated on new products and features
  • Nurture relationships with customers, potential customers, industry professionals, and journalists
  • Prepare weekly and monthly reports on key metrics and ROI

About the Team

We are a global team of 100+ awesome people working from over 40 countries around the globe. We hire globally, you work locally—in the heart of London, a beach outside of São Paulo, or a quiet village near Florence, the choice is yours. Every few months we travel to meet up somewhere in the world and spend some quality time together. We place a huge amount of trust in our people, and we measure the outcomes rather than the work itself. Our values fuel our results.

About You

  • Proven hands-on experience with social media and community management for brands
  • Experience working with B2B SaaS brands
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, etc.)
  • Excellent (copy)writing and communication skills
  • Ability to identify and track relevant community metrics
  • Ability to interpret website traffic and online customer engagement metric

Benefits

  • 24 days of paid time off a year, plus your local holidays
  • In-person meetups for team-building (expenses covered)
  • 4-6 weeks paid sabbatical (depending on the tenure of the employee)
  • Laptop and a €2,000 budget to set up your home office
  • Reimbursement for co-working space membership or internet service at home
  • €4,000 contribution for training, workshops, and conferences
  • Health (physical and mental) budget of 2,000€ per year
  • Support for buying tools you need for doing your best work (even eyeglasses if you need a new pair)

Apply Now

Community Lead

Graphy

Remote
Community Management
🗓
January
Intro 👋

The most exciting parts.

  • Change the way teams work with and visualise data. What makes this such a complex and exciting challenge is striking the balance between building something powerful, flexible, and robust, yet intuitive enough for any user regardless of their technical ability or background.
  • Zero to one. As one of the founding members of the community team, you'll have the opportunity to define the strategy for how we create a movement around collaborative data stories. You'll be the primary contact person for our customers during our beta and set up the infrastructure for scaling community & customer support work moving forwards.
  • Constant stream of new challenges. The pace at which Graphy is growing brings new technical and business challenges each day. There's a very large and exciting opportunity ahead for us which requires us all to wear multiple hats and leverage each other's skills.
We are Graphy 📊

We're on a mission to reimagine how teams work with data.

Graphy is the all-in-one data collaboration platform where teams create beautiful and interactive dashboards, loaded with data from apps teams already use and love.

We are built with remote-first processes with co-working space options available. Backed by top tier VCs and Angel investors, we have an ambitious roadmap and are growing our team.

The opportunity 😎

Hiring remotely in the UK/Europe (GMT to GMT+2)

We’re looking for a Community Lead to join our remote team as one of Graphy's first Marketing hires, responsible for supporting our users and building a community of data lovers. You’ll be among our first community leads on this exciting journey and will have the opportunity to establish a sustainable foundation for community growth.

Bring your learning mindset and your positive attitude – we're looking forward to meeting you!

What you'll do 👩‍🏫
  • Be the primary point person for all new users, onboarding them to Graphy and empowering them to be successful throughout their product journey
  • Develop a strong understanding of the customer needs, use cases, and feature requests and be the internal voice of the customer
  • Identify and recruit partners & influencers who can be powerful advocates for Graphy by sharing their own data stories, graphs, and templates
  • Design a community development strategy that brings all our users together around the shared purpose of giving more people data superpowers
  • Set up the Customer Support infrastructure, including tooling, content (help centre, onboarding guides), and managing community & social media channels
What we look for 👀
  • Clear and persuasive communicator, able to sell the vision and value of Graphy as well as being an empathetic, attentive listener
  • An excellent knowledge of the startup & SaaS space, with clear opinions on how to develop community
  • Self starter and entrepreneurial drive, able to build something from nothing
  • Good knowledge of community platforms (e.g. Slack, Discord), CS tools (e.g. Zendesk, Intercom), and social media
  • You are technical enough to liaise well with the product and engineering teams on critical issues, bug reports, and being able to translate back-and-forth for customers
  • To be based in the UK/Europe (GMT to GMT+2) and happy to work in a remote team
Benefits 🤩

💸  Competitive salary & options package

👩‍💻  Remote-first processes with co-working space options available

📅  Flexible working

💻  New equipment to build your own workspace (fully specced MacBook Pro, monitors, software etc.)

📚  Kindle + ebooks

⚠️  No agencies, recruiters or outsourcing companies.

👉 Apply now 👈

If your circumstances require any special arrangements at any stage of our interview process, please let us know. In your application, please feel free to note which pronouns you use (for example - she/her, he/him, they/them, etc).

We're looking forward to hearing from you!

The Graphy team 📊

💡 Couldn't find the job opening you were looking for? No problem at all – head here to connect with us and you'll be the first to hear about our exciting new roles 🚀

Apply Now

Community Growth Associate

Outsystems

Remote
Community Management
🗓
January
Job Description:

A global leader in modern development platforms, OutSystems is focused on enabling any organization to innovate through software. We are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. To support our growth and commitment to hiring exceptional performers, we are looking for a Community Growth Associate based in India.

We’re looking to grow the OutSystems developer community in India and increase the number of people developing apps with OutSystems, and this is where you come in! In this role, you’ll be central to building and nurturing a community of developers as a part of a global community team. You’ll work closely with local advocates, customers, partners, and other stakeholders to execute programs that focus on growing the OutSystems developer community in India, with a focus on education programs and other growth initiatives.

Are you a community or events professional with a passion for technology and developer events? Are you interested in helping OutSystems developers grow in their careers, or creating more developers through education and training programs? Then you might be a good fit as our Community Growth Associate.

Job Responsibilities and Expectations:
  • Help grow the Education program in India to have more institutions teaching OutSystems as a technology (e.g. Universities, Code Schools/Academies, etc.)
  • Organize developer-focused events such as user groups, hackathons, and classroom type engagements, for both current and new OutSystems developers
  • Work closely with the APAC Community Growth Manager on executing programs in India and collaborate with the global Community team to ensure cross-training and redundancy across time zones (with an emphasis on APAC region)
  • Track metrics to understand the health of the community and the initiatives
  • Listen to the community needs, bringing forward suggestions and plans for improvements and new functions
Desired Skills and Experience:
  • A passion for technology and a readiness to learn OutSystems
  • Experience organizing, planning, and/or managing events
  • Good communicator and collaborator; able to work with a variety of teams and personalities
  • Good presentation, listening, and writing skills
  • Attention to detail with a focus on efficienciesEmpathy and unique ability to understand customer needs
  • Fluency in English, written and spoken (mandatory)
Bonus
  • Experience in a Community Management or other customer-facing role
  • Background in web or mobile development or working with developers
  • Experience with the OutSystems development platform

The Longer Story:

One of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.

OutSystems is a truly global company, with more than 525,000 developer community members, 1,700 employees, 400 partners, and thousands of active customers in over 87 countries and across 22 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, and of course has a thriving, worldwide community of remote employees.


Working at OutSystems

We do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row.

  • We grow, change, and innovate, and give our teams the space to be proactive and creative.
  • We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills.
  • Global colleagues who are as smart, hardworking, and driven as you.
  • Our DNA is disrupting the status quo. It is why our company exists.
  • We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way.

https://www.outsystems.com/company/careers/


Apply Now

Head of Creator Community

Patreon

Los Angeles
Community Management
🗓
January
Do you believe that creators should have the ability to get paid for the value they give to their fans?

We do, which is why we're building Patreon, a platform that powers membership services for creators with established followings. Patreon strives to provide creators with insight, education, and tools that make it possible to retain creative control while running their creative business, so creators can focus on creating and energizing their fanbases.

Our user base has doubled in the last year alone, and we have paid over $2 billion directly to creators on our platform.

Role can be based out of: Los Angeles, California, United States, New York, New York, United States, or San Francisco, California, United States.

What you will do:
  • Grow Patreon’s online creator community - guide Community managers in growing and deepening the participation of creators in our community spaces and programs
  • Scale up peer community programs - set the direction for building a range of programs for creators where they can learn from and share with peers and mentors
  • Cultivate Patreon staff participation in community - empower Patreon teammates to be active members of the creator community, through supporting creator needs and providing their updates and expertise
  • Build the community infrastructure - define the team structure, tools & software, and data & reporting to support the team vision and scaled growth
  • Embed community principles across internal teams - influence business and technical teams to incorporate key community elements into their programs

Skills and experience you possess:
  • 8+ years of experience in community management and other community/customer-focused roles and passion for community & relationship building
  • Online community engagement: Responsibility for the building and nurturing global community experience in online space using Discord and similar tools
  • Community event & program management: Planning and executing of events between community members and the company
  • Shaping community strategy & messaging: Developing strategies for community development, and the internal and external messaging of community principles
  • Managing a team: Responsibility for performance, career development, and hiring in a community-oriented team, including community moderators and/or volunteer leaders
  • Cross-functional partnership: Strong relationships and execution with internal stakeholders across marketing, communications, customer support, product
  • Data-informed decision maker: With experience developing and impacting community metrics
  • Strong sense of empathy: Curious about others’ motivations, eager to help them succeed, and effective at facilitating open and sometimes difficult conversations with a positive, solutions-oriented outlook
  • Superfan of creator and internet culture: Direct experience as a creator is a delightful nice-to-have

Projects you may work on:
  • Unifying the community member leadership opportunities across online moderation, event co-hosts, and other responsibilities
  • Applying best practice for user outreach and community engagement to drive increased participation and retention in the creator online community
  • Evaluating and building new channels for interacting with creators through both owned / operated and creator-run spaces
  • Expanding Patreon’s community programs to be both peer-led and Patreon-led, and through virtual to in-person touchpoints

Who You'll Work With:

At Patreon, you'll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class. Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding.

Our Core Behaviors:
  • Put Creators First. Patreon is nothing without our creators.
  • Achieve Ambitious Outcomes. Set, measure, and accomplish goals that deliver massive value to our creators and patrons.
  • Cultivate Inclusion. We want an environment that retains and engages the diverse teams we build.
  • Bias Towards Action. When in doubt, we take the next best step, then course correct when needed. We go out of our way to fix problems when we see them. We take ownership seriously.
  • Be Candid and Kind. Be extremely caring and extremely direct in all you do at Patreon, especially when it comes to giving positive and constructive feedback.
  • Be Curious. You don’t know it all, and that’s the fun part. Everything gets better when you’re curious. Things get more interesting, more clear, and more approachable. When you bring curiosity into the workplace, you’re growing yourself, your teammates, and Patreon as a whole.
Want to Learn More About Patreon?

Apply Now

Community Director

Automation Anywhere

United States
Community Managament
🗓
January

Automation Anywhere is the world’s #1 cloud automation platform, delivering intelligent RPA solutions across all industries globally to automate end-to-end business processes, for the fastest path to enterprise transformation. The company offers the world’s only cloud-native platform combining RPA, artificial intelligence, machine learning, and analytics to automate repetitive tasks and build enterprise agility, freeing up humans to pivot to the next big idea, build deeper customer relationships and drive business growth. For additional information, visit www.automationanywhere.com.

Our opportunity:

At Automation Anywhere, our customers and their success are priority one.  Our AAI customer & partner Community is central to this commitment.  We are taking our Automation Anywhere Community to the next level by expanding our programs where customers can build trusted relationships amongst each other, get expert recommendations for services and products, give valuable insights to the company, and develop their careers in RPA and Automation technology.

We are looking for a rock star to lead this Community focus, grow and engage members, develop community programs, measure community success, and build the next generation of RPA experts!  This natural leader will join us on this amazing community journey to set strategy, build a future team and share our success in the market.

Location: Remote role - ability to work within any U.S time zone

You will make an impact by being responsible for:
  • Building and executing on AAI’s community strategy, programs, and success metrics
  • Driving our cross-functional community engagement programs, with a priority focus on Product Bootcamps and global User Groups
  • Determining the outreach strategy to grow community membership, learning & engagement. Drive it to success and share our impact in the market
  • Moderating, listening and engaging regularly with our amazing community members, providing them with any support and resources they need
  • Defining the programs to spotlight our most active community members, elevating and scaling their expertise across the AAI ecosystem
  • Identifying opportunities to surprise, delight, and show our community members how much we appreciate them
  • Planning and running community events throughout the year
  • Measuring, analyzing, updating and tracking community data, providing timely, regular reporting throughout the company
  • Constantly gathering feedback from the community and bring those insights to the appropriate internal teams
  • Building a future team to execute on community outreach, growth, learning & engagement
  • Creating community onboarding and offboarding processes
  • Escalating and flag issues as needed to keep the community a trusted space
You will be a great fit if you have:
  • 5+ years in Community Management with experience scaling Community Programs
  • Solid understanding of cross departmental functions including Marketing, Technology and Product
  • Expertise working with various online community platforms and tools
  • Experience working in a fast-paced startup-like environment
Huge bonus if you have these things:
  • Additional experience in any of the following: Project Management, Event Planning, Customer Success or Customer Support
  • Experience scaling a B2B product community
  • Have experience working with external vendors (software, swag), setting up SOWs, and submitting POs.
  • You are a “data junkie” and have experience creating/pulling reports and working with various forms of data
You excel in these key competencies:
  • You are a strong communicator and writer. Being successful in this role will require you to excel at both internal and external communication
  • Passionate about being a community and customer advocate. You understand why customer voices are so important
  • Flexibility to adapt quickly when priorities change
  • An incredibly organized master multitasker
  • Someone who knows how to set goals, prioritize, and maintain focus when it comes to deadlines
  • Fantastic interpersonal skills, a great listener, and is extraordinarily empathetic
  • Willingness to go the extra mile to serve our customers
  • Good technical understanding and can pick up new tools quickly
Why Automation Anywhere?

At our company each person brings their unique talents to work as a team and make a difference.
As the leader in Robotic Process Automation (RPA), we provide a very compelling product where our teams are breaking new ground every day and given an environment to grow their skills and have fun along the way.  Our technology is the game changer, and our people give us the edge to better our world and go be great!

Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

#LI-JS1
#LI-REMOTE

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee

Apply Now

Community & Events Associate

Entrepreneur First

Berlin
Community Management
🗓
January

Entrepreneur First is the place where the ambitious come together to build globally important technology companies. We believe it really matters what the world’s most talented people choose to do with their lives and work every day to be the best place in the world for around 700 high-potential founders a year to meet their co-founder and build a technology startup from scratch. See how it works here: https://www.joinef.com/how-it-works/


We have built over 500 companies from scratch; have over 3500 alumni worldwide, and our portfolio is valued at over $5bn. EF companies include Tractable (Computer Vision, currently valued at $1bn as of June 2021), Magic Pony Technology (AI, acquired by Twitter for a reported $150m), Represent (social commerce, acquired by CustomInk), BloomsburyAI (acquired by Facebook), Cleo (fintech), OpenCosmos (space), CloudNC (manufacturing), Transcelestial (satellite communications) and many more.

The Role


We are looking for a Community & Events Associate to join our team and support the delivery of a high touch community strategy, and enable our members to make the best out of the network they are part of. What does this mean? In 2022 we want to massively scale the numbers of potential touchpoints our alumni community has with EF by offering more events, programmes and initiatives that will support the continuous learning and development of founders in the EF network. We are looking for someone who is passionate about creating opportunities for entrepreneurs to connect meaningfully.

What You'll Do
  • You will play a central role in the community team by owning the events strategy and day to day community management activities:
  • Events
  • Plan, organise and deliver a programme of diverse and engaging online events for our global community
  • Source topics of interest and speakers, promote the events and gather feedback
  • Support the organisation of offline events such as socials, workshops, talks, hackathons and founder conferences Develop new engaging event concepts for our members
  • Facilitate and host events yourself
  • Community Management
  • Manage our community Slack channel and run engagement activities
  • Onboard community members onto Slack and other community platforms
  • Run member networking programs leveraging tech tools in our stack
  • Increase engagement in the alumni community by running various new initiatives
  • Curate the monthly community newsletter
  • Curate industry-specific content for the EF sub-communities
About You
  • You have 2-3 years of experience ideally, but not necessarily, in a community or event management role
  • You are familiar with entrepreneurial communities or have a great interest in entrepreneurship
  • You are resourceful, creative and always think of new and exciting ways to engage a group
  • You have strong written and verbal communication skills - a confident communicator who can represent the company credibly
  • You love to take initiative and ownership of work end to end and have a relentless drive to produce top results in a sometimes ambiguous environment
  • You are a natural relationship builder with the ability to collaborate with diverse teams in an international environment
  • You are based in Berlin or are willing to relocate to Berlin (with automatic entitlement to reside and work in Europe)
What We Offer
  • A competitive salary and a generous upside bonus based on performance
  • A buzzing space full of technical founders creating globally impactful businesses
  • Collaboration with a growth-minded, diverse team in Europe, Asia and Canada
  • Generous holidays: in addition to 23 days holiday, we also close the office down for two weeks over Christmas and New Year
  • A Learning & Development allowance to purchase any product or service that will contribute to your personal or professional development
  • A Wellness allowance to spend on things enhancing your health and wellbeing, e.g. gym membership, yoga classes, Vitality, subscription to Headspace etc
  • Enhanced maternity and paternity pay, plus broader leave policies. We care about our team and enabling the right balance between home and working life

EF champions diversity and is committed to creating an inclusive environment in which a wide variety of backgrounds thrive. We do not tolerate discrimination of any nature, including but not limited to: discriminating on the basis of race, colour, religion, culture, nationality, gender, gender identity or expression, pregnancy, sexual orientation, age, disability, or marital status.

Apply Now

Community Manager

Juggle

London
Community Management
🗓
January
About the job

£200-250 per day, 2-3 days per week

We are searching for a talented Community Manager to join an exciting boutique Management Consultancy in the Financial Services sector. Reporting to the Founder, the Community Manager will be responsible for building and leading a community of FinTechs who are pushing forward the Open Finance agenda - driving for more inclusive, sustainable and customer-focused financial solutions. This is a fantastic opportunity for a proactive and collaborative individual to work with an innovative brand, in an extremely friendly environment.



Responsibilities
  • Leading the charge on community communications, creating a strong cadence of content and managing activity in the community’s Slack workspace.
  • Arranging and facilitating action-orientated working groups, ensuring the community makes measurable progress towards its agreed outcomes
  • Managing the membership process end-to-end, including interviewing membership applicants, on-boarding new members, membership fees collection, relationship management, and off-boarding
  • Above all, you will make sure that all members have an incredible experience as part of the community by building strong relationships with the founders and leadership teams of our member organisations. A person that enjoys building personal relationships with interesting business owners will excel in this role.
  • We're looking for someone that loves building relationships, enjoys organising people around agreed outcomes, and is passionate about digital change.



Skills And Background
  • Have strong communication skills and a real passion for community management
  • Are strong on digital platforms that knows their way around communication tools like Slack
  • Can curate a schedule of regular content and drive engagement with a membership base
  • You are enthusiastic about the potential of digital and innovative solutions
  • Have worked in Financial Services or start-ups but want something a little more flexible and exciting



Terms
  • This is 2-3 day per week position, self-employed (also PAYE is on offer at £30-35K FTE)
  • Fully remote but you do have the option to work from Shoreditch should you wish to.

Apply Now

Head of Community

Bridgesplit

Remote
Community Management
🗓
January

This is an opportunity to join a fast-growing NFT financialization platform on Solana. You'd join a small (<10) team in person in New York.

Bridgesplit is developing the DeFi stack for unique assets on Solana, enabling new financial products like collateralized lending of NFTs.

Bridgesplit is hiring for a community manager who will manage the brand of Bridgesplit and engage with our community. Responsibilities include community engagement, social media management, content publication. An example responsibility would be overseeing a podcast show. Compensation will include a competitive combination of salary and equity.

Ideally, you are someone with

  • A great memer
  • Understands NFT culture, crypto, and Solana ecosystem well
  • Strong presence on Twitter
  • Good writer
  • Organized
  • Excitement about crypto and web3
  • Able to work full-time
  • View work as a passion
  • Want to be hands on in the development of the company and grow with us
  • Based in or willing to relocate to New York (optional)

Does this sound like a good fit 👀 Email us at mary@bridgesplit.com with the role, a little bit about you, and some cool things you've done.

Apply Now

Senior Community Manager

Stardust

Remote
Community Management
🗓
January

We're building the future of gaming - and we don't say that lightly. Think of us as the foundation for Metaverse economies connecting games, finance, the future of work, fashion and more. The infrastructure for Ready Player One if you will. We're developing cross-chain technology to power new gamer-first economies through a SaaS-style offering and looking for individuals who think big, build bigger, and want to turn crazy ideas into reality.

We've just raised our Series A and are growing quickly, join our team and build the future, not just witness it.

Responsibilities
  • Proactively contribute to discussions with game developer and crypto communities across Twitter, Twitch, Reddit, Discord, Telegrams, Clubhouse or any other channel where we need to be.
  • Develop strategies for launching new channels, growing existing channels, and developing engagement strategies.
  • Consolidate and analyze feedback and community pulse to report back to the larger product and business teams.
  • Collaborate with marketing and sales to mine content concepts from community engagement. Collaborate with marketing and sales on communications planning to support product launches, events, and a multitude of other communications on community platforms.
  • Explore, and support collaboration opportunities with local influencers, communities of gamers, developers, crypto thought leaders, museums and other potential partners.
  • Identify opportunities for, and assist in, the execution of offline events and community gatherings.
  • All other duties that may be assigned by the Company and that would enter into the scope of community.
Requirements
  • You enjoy interacting on Twitter, Discord, and various community platforms. You are interested in the gaming and/or crypto world and want to talk about it with anyone that will listen. You have 3-5 years of relevant work experience that you can apply to this role.
  • Communications skills are key. You can effectively communicate with diverse audiences in any format and in any medium, while being aware about local context and sensitivities.
  • Community Building. Ability to organize community-related content and events, promoting through appropriate owned channels, and maintain a constant, daily presence in those channels, documenting and escalating issues to the appropriate teams.
  • You thrive in fast-paced, challenging situations by embracing the unexpected.
  • You ask for clarity if things seem ambiguous and enjoy problem solving.
  • You want to represent the voice of the community, but with data. You know when to escalate potential crisis situations.
  • You want to own what you do, problem solve through blockers, and ask for help from your team when you need it.
Apply Now

Community Manager

Cult Fit

Bangalore
Community Management
🗓
December
About the job

The core aspect of this position is to manage the community operations end-to-end and to champion the content strategy to drive high traffic and member engagement. The community manager will be the sole point of contact for content and will have complete responsibility for all member facing activities.

Key Responsibilities

● Create and execute in-app community content strategy by decoding consumer insights &behavior

● Generate content ideas via cross functional collaboration with all internal teams to ensure best community experience

● Build and maintain a community calendar and work closely with all stakeholders (internal and external) for seamless execution

● Proactively ideate on high engagement initiatives to create customer delight & drive unique differentiation point

● Monitor and moderate community interactions that meets community and brand guidelines; solve member queries on the community

● Write compelling copies and provide creative inputs to the creative team for all design collaterals; be the point of contact with in-house and creative agency teams for building the content bank & timely delivery

● Share insights internally for product & community improvement

Desired Skills:

● 5 to 6 years of experience in managing communities (preferred) or social media

● Passionate about building a community and establishing a connect with the members to blow away customer expectations

● Proactive thinker and an ability to gauge the community pulse and create engaging & motivating content

● Strong creative/design skills with high attention to detail

● Knowledge of fitness/healthcare, relevant industry is a good to have

Apply Now

Social Media and Community Manager

ExpressVPN

London
Community Management
🗓
December

This role

We’re looking for a Social Media & Community Manager to join a new team that’s quickly becoming a primary consumer touchpoint for our globally recognized technology brand. This is an amazing opportunity to engage audiences worldwide with market-leading social media content and compelling narratives.

You’ll supercharge our top-rated brand’s global reach by engaging with our target audiences and customers, experimenting with cutting-edge content formats on new social platforms, and analyzing our performance to ensure we stay the biggest name in the business. You are responsible for driving engagement and will have flexibility in how you plan and execute your activities, and will benefit from collaboration with our in-house creative and consumer communications experts.

This position will report directly to our Global Group Manager, Communications. We’re a unique company looking for a talented individual to help us tell our story globally. You’ll join our growing communications team and be the leading voice of our brand online.

Job responsibilities

  1. Define a social media vision and strategy that delivers brand and business value.
  2. Be the voice of our brand online. Apply your deep understanding of online culture, tone, and style to engage current and future customers alike. Craft content plans, define best practices, and bring it all to life in collaboration with our in-house copywriters and designers.
  3. Protect our brand from reputational harm through social media and user-generated content—whether it’s a delicate customer complaint, a malicious online rumor, or a PR crisis—by developing comprehensive plans, processes, and capabilities. Then, in the moment, be a first-rate communicator that can navigate any situation deftly.
  4. Monitor social media for relevant conversations and trends and proactively share insights with product, content, marketing, and other colleagues.
  5. Proactively engage with our community online, whether through social media platforms, forums or other places where our users gather.
  6. Guide support agents in providing an exceptional customer experience on social media and review sites. Define guidelines, set and track metrics, lead by example, and provide regular actionable feedback.
  7. Collaborate with other internal teams to ensure their success, including the PPC team on paid social campaigns and international marketing teams on non-English social media efforts.

Role requirements

  • 4+ years’ experience working in social media, community management, and/or communications.
  • Exceptional English writing and editing skills.
  • Passion for social media, including deep familiarity and expertise in major platforms including Twitter, Facebook, LinkedIn, Reddit, and YouTube.
  • Experience in social media monitoring and measurement, including relevant analytics platforms and tools.
  • Ability to work independently and in teams.
  • Self-driven with strong attention to detail.
  • High EQ. Get people excited about working with you and about our company/industry.
  • Solid project management skills.

Nice skills to have, but not required

  • Experience with online customer service, particularly in guiding support agents.
  • Native English speaker.
  • Experience in global consumer tech communications.

What we offer

  • Challenging work in a fun and collaborative environment
  • Attractive compensation and time-off benefits
  • Spacious open-concept and centrally located offices
  • Full-time employment with flexible working hours
  • Fully stocked pantry with breakfast fresh fruit and snacks
  • Team lunches and company events every quarter
  • Multicultural teams represented by 30+ nationalities
Apply Now

Social Community Operations Manager

Bumble

London
Community Management
🗓
December

We are looking for a passionate and driven individual to join our Community Operations team. Working on the Badoo brand and reporting to the Senior Social Community Operations Manager, the Social Community Operations Manager will be responsible for providing customer support to members on social media, analysing customer behaviour and communicating feedback to other teams.

Candidates will need to be based in Spain or the UK.

KEY ACCOUNTABILITIES

  • Day-to-day community management support on all content (both campaign and non campaign)
  • Be the lead tone of voice for Badoo UK and US and respond to brand-related questions, comments and be able to insert yourself into relevant conversations
  • Listen and monitor social channels for spikes in conversations and be able to proactively/reactively respond accordingly
  • Manage the external team of social agents for the English markets and hire new moderators when needed. While the English market will be the big focus, managing other markets will be required too.
  • Advocate for the user base you support and provide a user voice to the wider company
  • Make sure engagements on our social media platforms, external reviews and app store reviews are responded within SLAs
  • Directly resolve escalated cases from your agents
  • Troubleshoot user issues and escalate them to developers appropriately
  • Analyse customer interaction with the product and communicate feedback to the relevant team
  • Manage and assist with ad-hoc projects

EXPERIENCE WE ARE LOOKING FOR

  • Bachelor’s degree or equivalent
  • Proven experience in social media customer service (minimum 3 years)
  • Excellent command in written and spoken English. Major bonus points if you’re fluent in an additional language - particularly  Portuguese.
  • In-depth knowledge of social media platforms and how to use them
  • Team management experience
  • Experience working with Social Media CS software and tools like JIRA is preferable - experience with Khoros will be a real plus
  • Good knowledge of, and passion for, the online industry

ABOUT YOU 


  • You have strong attention to detail and critical thinking skills
  • You are reliable, consistent and hard-working
  • You have the ability to multitask and manage competing priorities without getting overwhelmed
  • You have a positive and logical approach together with a willingness to learn
  • You are enthusiastic and fun to work with
  • You are open. No matter how many projects we deliver, each of us still has plenty to learn and it’s crucial we stay humble
  • You are deeply passionate about Bumble’s brand vision and values
Apply Now

Community Manager, Social Media

SoundCloud

New York
Community Management
🗓
December

SoundCloud is looking for a detail obsessed community manager who will own the organization, scheduling and posting of all social media content for the SoundCloud brand. Must be comfortable working in a fast paced social atmosphere and able to juggle multiple projects and timelines simultaneously. The ideal candidate is a relentlessly optimistic, eager problem solver with incredible EQ, strong writing skills and is able to create genuine connections with teammates, influencers and the online community at large.

This is a full time position reporting directly to the Director of Social Media.

Key Responsibilities:

  • Manage editorial calendar and content distribution including publishing to all channels supported by the program.
  • Monitor social posts, gauge sentiment along and escalate content for further review.
  • Become a champion of the SoundCloud creator community, forging relationships through meaningful, additivel social conversation when appropriate.
  • Analyze community, cultural, technological and market trends to inform strategic and creative development for content
  • Consistently surface best in class social content, trends and engagement.

Experience and Background:

  • 3+ years of community management experience for a high volume brand
  • Experience working with highly cross-functional teams while also being an incredible hands-on contributor
  • Demonstrated excellence in written, oral, interpersonal and presentation skills
  • High fluency in the world of social media, with ability to contextualize trends and best practices across all major platforms (Twitter, Instagram, Reddit, TikTok, Discord)
  • An insatiable appetite for new music, trends and culture

About us:

  • We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
  • We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
  • We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone's voice, perspective and experience is respected and heard
  • We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities

Benefits:

  • Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
  • Robust 401k program
  • Employee Stock Ownership Plan
  • Generous professional development allowance
  • Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!
  • Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
  • 16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children
  • Various snacks, goodies, and 2 free lunches weekly when at the office
Apply Now

Community Manager

Intercom

London
Community Management
🗓
December

What's the opportunity? 🤔
A chance to lead Intercom’s first online customer community forum for peer-to-peer engagement, troubleshooting, and learning.

The Community Manager will help launch, grow and evolve the community forum to enable product success for customers in partnership with Customer Support and Marketing leadership.

If you’re an experienced community leader who delights in the details of community configuration and content moderation, we’d love to talk to you.

What will I be doing? 🚀

  • Own and execute the roadmap for community forum growth, success and evolution
  • Build the community KPIs and rewards program
  • Collaborate with the Customer Advocacy Manager and Customer Engagement team to create strategies that keep the community engaged and growing
  • Collaborate extensively with internal and external stakeholders, including customers, partners, and departments such as Customer Support, Sales, Marketing and R&D
  • Oversee technical, integration, and system administration aspects of the community

What skills do I need? 📖

  • 5 years + experience in a Customer Support organisation, preferably in B2B SaaS
  • 2 years + experience building or growing online communities, forum moderation, customer advocacy and program management
  • Experience building or growing online communities, forum moderation, customer advocacy and program management
  • Strong customer facing communication skills
  • Analytically minded, with experience leveraging both quantitative and qualitative data to inform decisions
  • Proven ability to thrive in a highly cross functional, fast paced environment
  • Familiarity with the administrative and technical aspects of community platforms (Salesforce Community Cloud a plus)

Bonus skills & attributes 🙌

  • Understanding of UX design
  • Active member of an online community

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Apply Now

Developer Advocate

MessageBird

London
Developer Relations
🗓
December
About the job

Transform the communications world! Location? You decide!

We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS).

Our Birds choose where they work from in the region we’re hiring in — this could be from one of our MessageBird hubs (Amsterdam, Singapore or Bogota) or remotely so long as it’s within a complementary timezone.... Want to work from a rural retreat? Sure, no problem! How about a bustling city getaway for a few weeks? Go ahead!

We understand that “life happens” and give you the freedom to choose the best environment for you to “get s**t done”. We expand our flock without geographical restrictions. This allows us to attract and assemble an industry leading team from a huge variety of backgrounds & cultures, making us more nimble, creative, and efficient!


About Pusher 🤩

Pusher powers connection. We are a developer tools company inventing realtime APIs to power communication and collaboration apps all over the world. Our easy, reliable platform provides developers everything they need to build scalable and interactive apps. If you read the Financial Times, send email with MailChimp, collaborate on inVision, or order food on DoorDash, you are using Pusher every day.



Your mission 🚀

Our user base is growing astronomically and we are building with them in mind. We’re looking for a creative and innovative Developer Advocate to be a champion for Pusher and our users, helping them to explore and expand their use of our tools.



What you’ll be doing ✨

You’ll act as our trusted voice for developers by engaging closely with them online and at community events, providing expert feedback to the rest of the company and building awesome content resources to help them be successful. You’ll become a Pusher expert; exploring and experimenting with our tools to create exciting projects which demonstrate their power, including tutorials, articles, video content, demo apps, talks and more.

You day to day will look like:

  • Engaging with the community via social and technical platforms and at events to champion Pusher products and gather their ideas and feedback
  • Providing feedback to the engineering team on industry movement and real-world product use
  • Delivering efficient and effective technical content which speaks to and inspires our users (writing articles, producing tutorials and demos, and engaging with events as a representative and speaker)
  • Experimenting with the Pusher tools to build sample apps and projects which demonstrate their power

You will work closely with all departments at Pusher. You’ll collaborate with the product, engineering and communications teams to advocate for the community internally, set roadmaps and define and launch new features and resources.



Is this you? 🖐

You’re a highly technical person with a passion for content production and a natural affinity for developers and tech creators. If you love code, love to teach and want the freedom to explore new tools and projects while advocating for a large community of hands-on users this is the role for you!

We’re looking for a positive and energetic person to join our innovative team. You’ll enjoy collaborating on new ideas and have a talent for communicating your knowledge to technical and non-technical audiences through a variety of channels.

Experience we’re looking for:

  • 5 years experience in software development, developer advocacy, engineering, sales engineering, product training or software education
  • Familiarity with major JavaScript frameworks, PHP/Laravel/Java and some broad knowledge of mobile development tools and frameworks. Knowledge of and experience using Pusher’s APIs is a major bonus!
  • You understand engineering best practices
  • You love to learn: you’re someone who is always looking for new places to find answers and enjoys regularly engaging with forums, attending conferences and speaking to new people to share ideas
  • You can demonstrate your experience designing exciting and engaging technical content (articles, videos, documentation and demos)
  • You’re comfortable building relationships with multiple stakeholders across teams (marketing, engineering and customer success) to report on feedback and trends

What Pusher provides 🎉

  • Pension (up to 4% matching)
  • Private Healthcare Insurance (including Dental & Optical, after completing Probation)
  • A choice of laptop, monitor and peripherals
  • Learning allowance
  • 25 days annual leave + bank holidays + 3 days between Christmas and New Year when the office is closed
  • Flexible remote working
  • Pre-lockdown, we provided other benefits in the office: free breakfast, fresh fruit, soft drinks, tea, high-quality freshly-ground coffee, and snacks; massages and yoga in the office; and regular social events. As the office opens up again we are scaling up these benefits

What is working at Pusher like?

We emphasise collaboration between people and teams and we look forward to working together every day. Everyone is on the same mission, so sharing work helps us reach our goals faster. We strive for transparency. Keeping everyone well-informed is crucial for building trust, efficiency, and satisfaction at work. We strongly believe in the importance of diversity and inclusive teams – they provide a better working environment and improve the quality of our services. We are an equal-opportunity employer and welcome people of different nationalities, backgrounds, experiences, identities, abilities, beliefs, and perspectives.

What You’ll Gain

  • Work from anywhere
  • Generous stock options for all Birds
  • WFH set-up budget
  • State-of-the-art work gear
  • Learn from hundreds of the best minds in the business
  • Collaborate with diverse colleagues from over 55 countries (and counting)

LIFTOFF! 🚀

Life at MessageBird:

https://www.linkedin.com/company/messagebird-com/life/welcome/

We work fast, grow fast, build fast and focus on impact. We’re go-getters, industry leaders and roll-up-your-sleeves-and-make-it-happen kind of people.

Ready To Fly?

Our cloud communications solutions make it possible for over 25,000 businesses to instantly connect with billions of devices worldwide, allowing them to speak with their customers in the same ways they talk to their friends.

Headquartered in Amsterdam, we operate across 10 international hubs and we’re proud to be a “Work Anywhere” company. Our unique and united culture is rooted in our team: a diverse flock of over 700 Birds who represent 55 nationalities and counting. We’re smart, fast, and hungry. Our potential for growth is limitless. You can learn more about our story and life as a Bird via #messagebird.

MessageBird is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

Recruitment Privacy Statement: https://messagebird.com/download/pdf/MB-recruitment-privacy-notice%202020.pdf

Apply Now

Social Media Manager

Rarible

Remote
Community Management
🗓
December
About Rarible

Rarible is one of the largest decentralized, creator-centric NFT marketplaces for multimedia content, including but not limited to digital art, collectibles, music, videos, and more. Rarible offers a user-friendly, community-led experience for creators and collectors to come together, with over $40 million in trading volume in April 2021 alone.

Rarible is at the forefront of the digital creative renaissance and home to the NFT creations of world famous artists and brands across industries, including Mark Cuban, Steve Harvey, Tyga, Lindsay Lohan, Bhad Bhabie, Megadeth, Taco Bell, Dole, and more.

Rarible has an extremely active community of followers, creators, curators and collectors who are actively shaping the future of our marketplace and the evolution of digital ownership in web 3.0. We’re looking for a bold, creative Rarible social media manager who will oversee the day to day and overarching management of our social communities across owned and operated platforms. Join our motivated and rapidly growing global, decentralized and fully remote team to help build the #1 NFT marketplace of the future.

Rarible has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to learn and grow every day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. We’d love for you to join our growing team!

The Role
  • Rarible is seeking an experienced, self-motivated Social Media Manager to educate, nurture, and develop audiences across our owned and operated digital community channels. Their primary role will be strategically mapping out and managing our conversation across our top communities including Twitter, Discord and Telegram. This person will also work closely with the broader Marketing Team to define, develop and execute an integrated community content calendar and strategy that brings our technology to life. This is a highly visible role and rewarding growth opportunity that reports directly to the VP, Head of Marketing. You will interact across functions including PR, Product, Engineering, Partner, Business Development, Support and Design teams. You will be responsible for driving engagement and community growth across key audiences and stakeholders at a critical point in Rarible’s growth trajectory, with the opportunity to grow your team.
Key responsibilities
  • Own the day to day always-on global communication and content strategy, calendar, and engagement across our owned and operated community channels targeting artists, creators, curators, collectors and developers
  • Facilitate and grow community relationships and engagements (Twitter, Instagram, TikTok, Facebook, Reddit, YouTube, LinkedIn, Discord, and Telegram)
  • Identify social media trends and breakthrough opportunities across community channels to ensure Rarible is at the forefront of the cultural zeitgeist
  • Work collaboratively across functions to bring social media integration opportunities to the Partnership and Business Development Teams, collaborate with the Support Team to address support issues, and PR to feature product integrations and releases
  • Own day to day community management, social listening, and editorial and publishing platforms, ensuring the Rarible voice breaks through the clutter and reaches target audiences in data-centric ways
  • Build, manage, and optimize the community strategy, performance, and measurement across channels to achieve the best ROI
  • Build and manage a data-led, channel-specific content library
  • Oversee consistent channel-specific template refreshes in line with brand guidelines
Skills & Qualifications
  • Active presence in Twitter, Discord, Instagram, and other social media channels
  • Deep understanding and interest in the NFT landscape
  • Understanding of the mechanics and content types across social media channels
  • Strong written and verbal English communication skills
  • Ability to communicate in a playful, warm, creative tone of voice
  • Bachelor's Degree in marketing, business administration, communications or related field or technical degree with relevant experience
  • 4+ years of experience in marketing, community management or content creation
  • Experience at an enterprise software company is a plus
  • Passion for community management and content curation/creation, building use cases and working with multiple stakeholders at once
  • Self-starter who can self-prioritize tasks and remain productive with minimal supervision
  • Balance of data-driven, analytical skills with demonstrated creative campaign wins
  • Ability to succeed in a global, remote environment, working cross-company successfully to drive results
  • Relentless innovator and creative thinker with the ability to form ideas into actions that translate into memorable marketing strategies and programs
  • Ability to manage deadlines and work collaboratively in a fast-paced, highly dynamic environment
  • Ability to travel regionally and globally periodically
  • Empathy and intuition
What do we offer📍
  • Working for a rapidly expanding global rocketship📍 Mentorship, training and career progression plans with leadership focused on developing the teams📍 Team that cares about products and working conditions📍 Flexible hours📍 Full-time, paid vacations 📍 Remote first with relocation packages available📍 Hardware and software support 📍 Attractive packages, including healthcare and dental benefits, 401K and base equity and/or tokens

Apply Now

Support Community Manager

monday.com

London
Community Management
🗓
December

Are you a huge monday.com fan? Do you love introducing new people to monday.com and being an ambassador? monday.com’s Customer Success Enablement Group is looking for a Community Manager to join our team. You will be responsible for defining and leading the strategy to take our 12,000 user product community forum to new heights, through growth and improved retention.

About The Role

  • Responsible for all community aspects including building our first ever engagement program, overseeing all gamification activities and swag operations, facilitating content creation and the VOC process, and generating value for our community members.
  • Innovate in community management, making the monday.com product community one of our core self-service channels.
  • Build relationships with community power users and partners, to aid and encourage moderation efforts.
  • Engage with internal departments to generate knowledge and content that helps users succeed.

Requirements

  • Proficient in using monday.com and passionate about the product.
  • Strong project management skills — planning, action orientation, prioritization, time management skills. Have the ability to work independently and to multi-task effectively.
  • Confidence working with data to define, analyze, track and drive community goals.
  • You must love people and build relationships with a range of personas.
  • Experience as a community manager in a SaaS company - Advantage.
  • Experience with Discourse - advantage
  • Experience in other CX or CS roles, including VOC - advantage
Apply Now

Community Manager

MessageBird

Remote
Community Management
🗓
December

We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS).

Our Birds choose where they work from in the region we’re hiring in — this could be from one of our MessageBird hubs (Amsterdam, Singapore or Bogota) or remotely so long as it’s within a complementary timezone.... Want to work from a rural retreat? Sure, no problem! How about a bustling city getaway for a few weeks? Go ahead!

We understand that “life happens” and give you the freedom to choose the best environment for you to “get s**t done”. We expand our flock without geographical restrictions. This allows us to attract and assemble an industry leading team from a huge variety of backgrounds & cultures, making us more nimble, creative, and efficient!

Community Manager - MessageBird (Pusher) | Remotely from London

Pusher, a MessageBird company, powers connection. We are a developer tools company inventing realtime APIs to power communication and collaboration apps all over the world. Our easy, reliable platform provides developers everything they need to build scalable and interactive apps. If you read the Financial Times, send email with MailChimp, collaborate on inVision, or order food on DoorDash, you are using Pusher every day.

Our user base is growing astronomically and we are building with them in mind. We’re looking for an energetic and motivated Community Manager to be an on the ground champion for Pusher and our users.

You’ll build great relationships with our partners, working closely with them to bring first class content to the tech community. You’ll become a Pusher expert and engage with our developer users to identify exciting opportunities for brand representation and community engagement. As a frontline ambassador, you’ll discover new mechanisms for connecting with our community, take an active role in discussion with current and potential users, and be the first point of contact with our top evangelists.

What You’ll Do

  • Acting as an on the ground champion for Pusher and our users
  • Developing our social media presence across all channels by content-sharing and engaging with followers
  • Building relationships with our community groups and leading logistics for our meet-up event series (Pusher Sessions)
  • Growing our community by participating in discussion on forums, blogs and at events; finding new users and listening to current ones
  • Working closely with the Developer Advocate to distribute supporting resources to all our audiences
  • Staying up to date with trends and movements in our user base
  • Discovering new mechanisms for connecting with our community
  • Identifying leading evangelists in the existing Pusher user community and build a program which recognises their efforts and helps them to develop as a core advocacy function
  • You will work closely with all departments at Pusher. You’ll collaborate with the product, engineering and communications teams to build on our user engagement objectives, support feature launch campaigns and promote our user-centric product focus.

What You’ll Bring

  • 2+ years in community management, social media management or events in a tech-related company
  • You love tech! You’re genuinely passionate about the developer community and building amazing apps
  • You love to learn: you’re someone who is always looking for new places to find answers and enjoys regularly engaging with forums, attending conferences and speaking to new people to share ideas
  • Excellent understanding of audience engagement and how to use tone of voice
  • Great knowledge of social media platforms, social media management tools and analytics
  • A people person. You find it easy to build a rapport with others and you enjoy engaging with them online and in person
  • Excellent verbal and written communication skills and can generate impactful, creative content
  • Event management skills with experience handling responsibilities in a dynamic environment
  • You are skilled at creating and maintaining a positive and engaging environment for skill sharing and feedback

What You’ll Gain

  • Work from anywhere
  • Generous stock options for all Birds
  • WFH set-up budget
  • State-of-the-art work gear
  • Learn from hundreds of the best minds in the business
  • Collaborate with diverse colleagues from over 55 countries (and counting)
Apply Now

Accountant Community Manager

Gusto

New York
Community Management
🗓
December

As our Accountant Community Manager, you will be responsible for launching and overseeing community initiatives and programs, along with advancing Gusto’s community of accountants as advocates – both online and offline – to positively impact brand perception. The role requires engaging and leading customer personas on a variety of community outlets including Connect, Gusto’s thriving online community, other online forums, social media platforms, Slack, in-person groups, and more - aiming to reach all accountant audiences where they are. Since different digital spaces have unique cultures and best practices, you’ll lead the efforts of keeping an evolving and consistent tone, and voice, of Gusto’s brand for accountants across all platforms.

You will be empowered by the Head of Accountant Community and your teammates will include rockstar subject matter experts and the team leading the charge for some of the most innovative Accountant educational and community efforts to emerge in the industry in decades. We believe that the best marketing efforts are without silos and you can expect to collaborate closely with cross-functional teams representing Marketing, Product, Sales, Revenue Operations, and Customer Experience.

Here’s What You’ll Do Day-to-day

  • Understand Gusto’s mission for Accountants and how those customers will contribute to our continued success at Gusto; develop targeted community strategies, plans, and KPI’s aligned to company-segment objectives; own these metrics and be on the lookout for opportunities to improve.
  • Report to leadership Accountant Community performance through key metrics such as audience growth rate, engagement rate, advocacy rates, acts of advocacy, repeat attendance, and brand awareness to name a few.
  • Organize community members to answer surveys and questions for cross-functional teams to improve overall accountant customer satisfaction and save research-and-development costs. Ownership of metrics may include case deflection, active users, conversation engagement (posts, comments, DMs, etc), amount or percentage of answered questions, reduced customer support calls, etc.
  • Gather feedback and insights from community members report out product improvements and offerings. Ownership of metrics will include product ideas, feature adoption, new user-generated content, customer satisfaction, the number of event attendees, etc.
  • Drive new accountant customers, leads, and/or users through community experiences or brand advocates. Ownership of metrics will include new accountant customers (MQLs, AQLs, and Joins), new user/member signups to platforms, active users, conversation engagement rates, etc.
  • Increase successful contribution and positioning of content, actions, and resource to community platforms, projects, and initiatives. Ownership of metrics will include new user-generated content, new user/member signups, the number of event attendees, etc.
  • Improve loyalty and retention through a community of common interest, which includes external (customers) or internal (employees, vendors, etc). Ownership of metrics will include Net Promoter Score (NPS), advocates created, etc.
  • Connect accountant customers to share best practices to drive acquisition, product adoption, customer expansion, and customer lifetime value. Ownership of metrics will include community member retention, community churn, community satisfaction, etc.

Here’s What We're Looking For

  • 3+ years experience in communications, PR, and/or community-related roles.
  • Experience planning and leading community initiatives.
  • Ability to identify, track, and report relevant community KPIs.
  • Very strong project management skills with the ability to work independently and cross-collaboratively in a fast-paced environment
  • Strategic big-picture thinker, that can plot a campaign from idea to execution; ownership mindset.
  • Attention to detail, critical thinking, and problem solver.
  • Creative and enthusiastic problem solver who possesses the ability to lead with authority and influence
  • A data-driven marketer who leans heavily on KPI’s and analysis to identify their next best action
  • Organized, with immaculate attention to detail
  • Clear and precise communication skills, verbal and written.
  • Proficient in applications such as Google word, sheets, slides, and other popular presentation software.
Apply Now

Senior Community Manager

Bubble

New York
Community Management
🗓
December

We are one of the fastest growing companies in the New York tech ecosystem: after a few years of bootstrapping and product development, we’re now deepening our focus on the Bubble community by hiring a Senior Community Manager. This is an exciting opportunity to drive Bubble’s community strategy and increase engagement by partnering with top users, organizing events, and keeping a close eye on our community’s health. As our first community manager, you’ll have the opportunity to define this critical role, and maintain the high level of transparency and communication that we pride ourselves on having with our exceptionally engaged community.

In Particular, As Our Senior Community Manager, You Would

  • Develop and scale our community strategy by generating engagement initiatives, programs, and events
  • Manage Bubble’s forum and social media accounts (Twitter, LinkedIn, etc.)
  • Organize and run events for our community to gather feedback and provide clarity on product features and roadmap
  • Identify top users to promote, develop relationships and partner with
  • Define and monitor community health KPIs
  • Work closely with our Product and Marketing teams to develop a deep understanding of our product and guide the direction of our marketing campaigns

We're Looking For Someone With The Following Characteristics

  • 4+ years of community management experience
  • People management experience is a plus
  • Social media experience is a plus
  • Possesses a deep understanding of online groups and communities
  • Exceptional interpersonal skills, and excellent verbal and written communication skills
  • Strategic thinker, who can build thoughtful, data and insight driven plans
  • Proficiency in Excel, Sheets, or other spreadsheet/database tools used to structure data. Experience in SQL is a plus
  • Ability to identify and track relevant community metrics

We are based in New York City but are also working to build out a remote team across the U.S. If you’re open to moving to NYC one day, great, but don’t hesitate to apply if that’s on your horizon. We’d love to chat either way! Note: at this time, we are only considering candidates who are authorized to work in the US (if you have an OPT or a current H1B, please apply).

Apply Now

Staff Community Manager, Collectives

Stack Overflow

Remote
Community Management
🗓
December

We are targeting GMT +1 to GMT -8 in the countries identified with core overlapping hours of 10am-1pm Eastern Standard

What You’ll Do

  • Initially you will be the primary Community Manager focused on Collectives (our sub-communities within Stack Overflow), but as the product grows, we may add additional staff to the team.
  • Work with the community to develop best practices and norms for new features or functionality launched within Collectives
  • Collaborate with the Product and Customer Success teams focused on Collectives as we ideate, research, develop and launch new features to represent and support the community through the process.
  • Work with Collectives customers, recognized members through the onboarding and launch process while establishing best practices and documentation.
  • Identify and incorporate industry best practices in supporting a growing and thriving technical communities across many disciplines to help us achieve our goals and objectives.
  • Empower your team to work hand in hand with our engineering and product teams in order to to build tools and features that help better meet our users needs and improve their journeys through our sites.

What You’ll Need To Have

  • 8+ years in a community facing and/or user supporting role, with at least 3 years supporting a community of millions of users
  • Experience in customer/user support with an operational focus working towards continuous improvement of process and tools
  • Experience contributing to building and implementing community facing policy and best practices
  • Ability to think about problem solving, from triage to resolution, and focus on identifying longer term solutions
  • A desire/drive to work with technologists around topics that interest them
  • Strong writing skills - we are a written platform, and you will be one of the most visible advocates for this feature.

It Would Be Great If You Also Had

  • Team Lead or Management experience
  • An understanding of Stack Overflow and other Stack Exchange network sites
  • Experience with policy or community norms development
Apply Now

Senior Community Manager

Klarna

New York
Community Management
🗓
December

Klarna is looking for an individual with an extensive community management background. You will play a key role in supporting the marketing, communications, and customer service team’s mission of building and enhancing the Klarna brand globally. The right person for this role has both the creativity and practical skills to not only manage customer concerns but also be able to engage in brand-building dialogue with our audience. Prior experience managing social media platforms and at least four years managing social presence for a brand is a must.

What You Will Do

While Klarna continues to rapidly grow, as our brand matures we are focusing our attention on cultivating a Klarna community by hiring our first global Senior Community Manager. This individual will be the primary liaison between Marketing, Communications, and Customer Experience. Our senior community manager will be involved in driving strategies for how we speak, connect, engage, and show up. You will care for our community’s health and foster the type of interaction, transparency, and co-creation we hope to uphold as a team.

You will play a key role in supporting the Global Brand & Creative Hub mission to make Klarna a respected and valued global brand both digitally and IRL. This person will report into our Head of Global Social on the Brand Media and Social team and oversee the growth of two community managers on the customer experience US team.

Responsibilities

  • Establish comprehensive best practices in partnership with comms and customer experience counterparts
  • Develop and scale our community strategy by generating engagement initiatives and grassroot hacks
  • Build out community programs to foster feedback loops, gather feedback, and educate our community about our product and the brand
  • Work in partnership with the Head of Global social to mobilize the Klarna community of loyalists as part of our Ambassador Program
  • Define and monitor community health KPIs
  • Day to day operations for our @klarna global channels with oversight of community managers, build-out of monthly content calendars, postings, and channel moderation
  • Identify top users to promote, develop relationships, and partner with
  • Work closely with our Product Marketing team to develop a deep understanding of our product to inform and educate partners and internal stakeholders
  • Capture community insights to inform our social strategy, and work across marketing, tech, design, and product teams to improve the overall consumer experience
  • Develop relationships across the organization to elevate the voice of the consumer, and impact how we show up with our communities
  • Drive end-to-end execution of community engagement strategies across all global campaigns

Requirements

  • 4+ years of community management experience with at least 2 years experience supporting social media execution and moderating
  • People management experience is a plus
  • Comfortable in Google office suite and workspace (Gmail, Google Docs, Google Sheets, Google Slides, etc)
  • Possesses a deep understanding of online forums, communities, and engagement practices
  • Exceptional interpersonal skills, and excellent verbal and written communication skills
  • Strategic thinker, who can build thoughtful, data and insight-driven plans
  • Experience and perspective on tools like Sprinklr or Sprout Social
  • Naturally data-driven with proven ability to identify and track relevant metrics
Apply Now

Community Manager

Clio

Ireland
Community Management
🗓
December

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice .

We are currently seeking a Community Manager to join our marketing team in Ireland! This role can be performed from our Dublin office, remotely across Ireland, or a combination of both.

What Your Team Does


Clio’s Ireland hub drives our EMEA (Europe, Middle East, and Africa) expansion and is home to product development, sales, marketing, and customer success. The team operates like a startup within a larger company, which means we experiment and blaze the trail for Clio in new markets around the world.

As a Community Manager at Clio, you’ll be part of a Marketing team that values excellence and initiative, loves innovation, and cares about results. Your work will have an immediate and meaningful impact and you will be supported along your career journey to take chances and grow into the professional you desire to be. You will be surrounded by a talented group of high-performing marketers, seasoned in SaaS and driven by collective success.



Who You Are

You love working with people and are a natural networker. You will be a central part of our partner ecosystem and manage relationships with customer advocates, law societies, technology integration partners, legal experts and marketing partners. You will build and grow this network to support the EMEA growth strategy and build Clio’s market share in this region. You will develop programmes to make our partners and customers as successful as they can be, by getting them to fall in love with Clio and evangelise our products to others.

What You’ll Work On

  • Lead marketing activities with our community of industry partners ( law societies/ local bar associations, legal experts, integration partners, and marketing partners)
  • Develop meaningful relationships with our customers, making them evangelists of our products
  • Represent the voice of the customer by leading our case study and testimonial programme within EMEA and working with internal teams to identify new advocates and new channels to share these stories
  • Own Clio’s customer referral programme in EMEA and develop strategies to grow and develop this channel.
  • Collaborate with customer marketing teams in North America to launch and manage community initiatives including online forums
  • Work with internal teams to support our integration partners with joint go-to-market and co-marketing activities
  • Drive and lead efforts to increase awareness of the value of Clio amongst our partner and consultant networks, advocates and law schools.
  • Represent Clio at virtual events, webinars, conferences, trade shows, partner meetings as required (post pandemic/COVID limitations).

What You May Have

  • You’re customer focused. You love making customers successful, and put the customer first in everything you do.
  • You’ve been there, done that. You have at least 3 years experience in customer or community marketing, preferably in a B2B SaaS environment.
  • You’re a relationship builder. You have experience working with cross-functional teams, external agencies and partners. You are a natural networker and find it easy to make new contacts and open doors.
  • You’re a skilled communicator. You know how to get your message across, whether you’re writing or speaking. Communicating comes easily to you and you have a natural voice in how you talk and think.
  • You’re flexible, but focused. You have the ability to excel in a rapidly growing environment and balance multiple priorities without losing sight of the big picture.
  • You’re a self-starter. You’re naturally curious, resourceful, and motivated to make things happen.

Serious Bonus Points If You

  • You are have experience in the legal industry and/or legal technology

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

In 2020, Clio was quick to roll out a’ Distributed by Design’ approach to working. Going forward our team members can now work from anywhere in Ireland and don’t have to be based in close proximity to our main office in Dublin. This opens up new opportunities to more remote staff and those of differing backgrounds and circumstances.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

About Clio

At Clio, we are on a mission to transform the legal experience for all. As the world's leading provider of cloud-based legal software, we provide lawyers with low-barrier, affordable solutions to manage and grow their firms more effectively, more profitably, and with better client experiences. Through the cloud, we believe that we can help create a more inclusive legal community and a more equitable legal system.

We are an award-winning team that has been recognised as one of Canada’s Best Managed Companies , Canada’s Most Admired Cultures and has topped Fast Company’s list of Most Innovative Companies . In line with our mission, we’ve been up to some big things, including becoming a multi-product company, launching a $1 million COVID-19 Legal Relief Initiative , and most recently, securing a US$110M Series E funding round and a USD $1.6B valuation.

This is a historic moment in the growth of legal technology! If you’ve ever wanted to do the best work of your career, while having a meaningful impact in the lives of others, then Clio is the place for you.

Apply Now

Social Media & Community Manager

Tarte Cosmetics

New York
Community Management
🗓
December
About the job

tarte is the pioneer of high-performance naturals™, and one of the fastest growing cosmetic companies in the U.S. Founder & CEO Maureen Kelly set out to create a cruelty-free line of easy-to-use, life-tested products chock full of healthy ingredients that deliver real results to the everyday woman. tarte is committed to sharing our “good-for-you glamour” philosophy with tartelettes worldwide, with in-store presence in over 7 countries, and online shipping to 150 countries and counting! Passionate and fierce individuals make up the tarte team from our New York City headquarters to the on-the-ground sales team sharing our powerful products and message throughout the U.S. and internationally.


Are you a force of nature who thrives in a fast-paced environment? Do you want to contribute to tarte’s mission of offering cruelty-free, eco-chic cosmetics chock full of vitamins, minerals and formulated without any of the icky stuff like parabens, mineral oil, phthalates and gluten? Do you strive to live a healthy, compassionate and environmentally responsible way of life? If so, we’d love to hear from you!


We’re seeking a talented & strategic Social Media & Community Manager to join our Social team! This person will be responsible for planning content & copy across all organic social media channels, building out the weekly content calendar, 360 social support plans for launches/activations, identifying social trends & owning community management. This role is highly collaborative & will report directly to the Integrated Marketing Director, with support from a Social Media Coordinator. Our ideal candidate is someone who is beauty-obsessed with a team player attitude, excellent communication & writing skills & is a multi-tasker that will reach deadlines in a fast-paced environment.


This position will sit onsite at our New York City office. In compliance with current New York State and New York City mandates, any employee who works in the NYC office must provide proof of COVID vaccination.


Responsibilities:
  • Develop, plan & execute weekly social calendar across all organic social channels – including support for new launches & tarte.com promotions
  • Craft & edit copy for all social channels (IG, TW & TikTok) working closely with the brand marketing team & Social Media Coordinator
  • Manage & review the Social Media Coordinator’s schedule of all social posts (TW & FB)
  • Partner closely with the creative team for best-in-class assets to support social holidays & new launches
  • Review all weekly tracking & reporting managed by the Social Media Coordinator
  • Lead weekly social brainstorms & TikTok meetings, drafting agenda’s & recaps
  • Collaborate closely with cross-functioning teams (Digital Marketing, Digital Merchandising & Retail Marketing & Manager of Creative Content) for ongoing social support for retailers & tarte.com
  • Manage the internal social content creators including but not limited to: posting schedule, product needs, copy points, etc.
  • Review & approve produced social content (TikTok, IG stories, IGTV & Reels) from the team before it goes live. Must be able to provide feedback & edits when necessary.
  • Manage & develop the growth of the Social Media Coordinator


Requirements:

  • Bachelor’s degree
  • Minimum of 6+ years’ relevant experience in social media marketing
  • Self-starter with the ability to prioritize in a fast-paced environment & meet changing deadlines on multiple projects
  • Strong problem-solving & troubleshooting skills
  • Excellent communication & interpersonal skills
  • Works well under pressure & has a flexible & positive attitude
  • In-depth understanding of relevant & upcoming social media
  • Excellent verbal, communication & writing skills
  • Attention to detail & ability to multitask
  • Strong project management skills
  • Up-to-date on relevant cultural events
  • Passionate about beauty
  • In compliance with current New York State and New York City mandates, any employee who works in the NYC office must provide proof of COVID vaccination.


Apply Now

Social Media Community Manager

L'Oréal

Poland
Community Management
🗓
December
Do you want to develop your career in social media community management at L'Oréal but there is no opening available now?

Do not worry and leave your CV here so we can back to you when there is one.

As Social Media Community Manager You Will
  • Develop long term PR & social media strategy for brands
  • Manage everyday social media / PR activities enhancing awareness of the brands
  • Cooperate with journalists, agencies
  • Manage and run innovative projects within beauty & lifestyle blogosphere
  • Cooperate closely with brand marketing teams
  • Run CSR projects
  • Manage budgets and use start-up mindset to help business grow further
You Are The Perfect Fit, If You Have
  • 3-4 years of social media & PR management experience, with individual responsibility for projects, budgets and clear KPI
  • Experience in blogosphere (beauty & lifestyle) cooperation and deep understanding and knowledge of influcers' world dynamics
  • Ability to formulate, implement and follow up a social media strategy to deliver growth of awareness objectives
  • Passion for understanding the needs of consumer; ability to interpret them and propose creative, innovative solution to meet these needs
  • Understanding of e-commerce channels
  • Passion for beauty. We love our brands, and truly believe we are making a difference
  • An uncompromising focus on results: brand awareness and image, number of engaged consumers loving our products etc.
  • Attention for details. In our business we cannot compromise on perfect execution
  • Above standard analytical skills to monitor and optimize social media actions and their impact on business
  • Love for engaging people across the company with strong argumentation and enthusiasm for making positive change. Ability for convince, both inside and outside the company, with well-prepared arguments and passion. You will be one who shares brands vision and plans
  • The sort of personality who thrives in a fast moving, quickly changing atmosphere
  • Ability to tackle new problems, address new challenges, and find new, creative ways to progress from day to day
We Offer
  • Friendly and dynamic work atmosphere in diverse environment of the market beauty leader - see how working @ L'Oréal looks like HERE
  • Plenty of opportunities to grow – cross-divisionally and functionally
  • Rich e-Learning package
  • New Activity Based Working & sustainable office in the heart of the city
  • Dedicated Buddy from day one!
  • Attractive benefit package including: sports card, private health care, life insurance, pension package and internal boutique with a discount, product allocations and many more
  • Community engaged in Sports and CSR activities

We Are Open For Candidates With Disabilities.

If you would like to participate in the above-mentioned recruitment process, it is mandatory to include in your resume the following closes:

“ I agree to the processing my personal data by L’Oréal Polska Sp. z o.o. with its registered office at Grzybowska 62, 00-844 Warsaw included in the CV, recruitment form and other application documents for the purpose and the scope necessary to carry out the recruitment process for the position of Social Media Community Manager“*

[] I agree to the processing of my personal data included in the CV, recruitment form and other application documents for the use in the future recruitment by L’Oréal Polska Sp. z o.o. with its registered office at Grzybowska 62, 00-844 Warsaw.

  • mandatory field

Information clause

The controller of personal data is L’Oréal Polska Sp. z o.o with its registered office in Warsaw (00-844) at Grzybowska 62. Contact with the Data Protection Officer and additional information about the personal data processing carried out by the Company is possible via e-mail address: personal-da@loreal.com .

The processing of personal data is carried out for the purpose of the recruitment process in accordance with Article 6(1)(c) of the General Regulation on Personal Data of 27 April 2016, (hereinafter GDPR). Data processing to a wider extent than resulting from the provisions of labour law, for the purposes of the future recruitment processes will be carry out on the basis of the given consent with accordance with Article 6(1)(a) of the GDPR.

Your personal data will not be disclosed to other entities without your prior consent. Your personal data may be made available and at the request of entities authorized to do so under the law. The controller may, by means of a written contract, entrust to another entity the processing of your personal data to the extent and for the purpose necessary to perform the service. Your personal data will not be transferred to a third country/international organization.

Your personal data will be kept for a period of 2 years from the end of the recruitment process – in which case these data will be processed until the consent is withdrawn.

You have the right to access their data, rectify, delete, object, limit processing and transfer. Your consent may be withdrawn at any time. Withdrawal of the consent will not affect the lawfulness of the processing of your personal data that was made on the basis of your given consent before its withdrawal. A declaration of withdrawal of the consent to the processing of your personal data should be sent to the e-mail or postal address indicated above.

You have the right to lodge a complaint to the President of the Personal Data Protection Office if you feel that the processing of your personal data violates the provisions of the GDPR.

Provision of personal data is voluntary but necessary for the participation in recruitment process. Failure to provision of personal data will result in the inability to participate in the recruitment process.

Apply Now

Community Manager

APRIL

Beaverton
Community Management
🗓
December
About the job
Summary

The clients Technology Innovation Office (TIO) is focused on unleashing the power of technology, innovation, and talent to deliver revolutionary technology innovation products and services. Embedded in the clients Global Technology team, the Technology Innovation Office works across all of the company and weaves together business and technology teams, supports world-class products and innovation, and relentlessly delivers new capabilities to achieve the organizations long term vision and strategies.

TIO firmly believes that innovation is more successful when done in collaboration with our internal business partners. That is why we are looking for our first Technology Innovation Community Manager, someone who can successfully evangelize the innovation spirit to our stakeholders across the organization. Technology innovation is about more than implementing technology. Technology Innovation is about embracing new ways of thinking and change and bringing people together on this journey. The process of technology innovation is most successful with a passionate community builder who knows how to inspire, engage, and make innovation more approachable.


Qualifications
  • Excellent writing and editing skills; inspiring and innovative storytelling. Degree in journalism, English or communication preferred. Social media agency experience a bonus.
  • Experience with team branding and how teams should use corporate social channels to show up authentically.
  • Demonstrated ability to help create a sense of community within a corporate environment by helping to activate employees and helping them engage with and create a culture of digital innovation
  • Demonstrated ability to collaborate with visual designers and videographers to bring creative content ideas to life together.
  • Experience supporting employee engagement events to foster a digital innovation culture across a large organization.
  • Demonstrated ability to develop and maintain trusted relationships with a wide range of stakeholders across a geographically dispersed team. Manages time and projects with ease, following up and following through on commitments to team and stakeholders alike.
  • Remain current on the latest communication and social trends and present new initiatives to the TIO and Evangelist teams.
Important TIO Team Principles:
  • Bias for action: Progress over perfection; make things concrete.
  • Test fast and frequently: Sometimes you throw away some of your early work (kill your passion projects); the important part is iterating and finding the solution that truly adds value!
  • Maintain focus: Resist the temptation to do too many things at the same time
  • Agility and adaptability: Respond quickly to changing market conditions and pivot where necessary.
  • Optimize the use of group time: Work within a meetings culture with consideration for means of communication and push/pull updates); use the most efficient means of collaboration whenever possible
  • Calm in a storm: Maintain calm and optimism even in the face of change and uncertainty whilst also quickly flagging and removing blockers.

Apply Now

Community Manager

Staples Canada

Toronto
Community Management
🗓
December
Who We Are


As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn, and grow together.


We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.



Some Of What You Will Do


As the Community Manager, University Studio, you are responsible for managing the physical space and operations of an interactive co-working space in our location in downtown Toronto. You will be responsible for creating and developing a member community that supports the growth and development of our membership base. You will drive the membership and retention and is responsible for the overall sales and operations. Cultivating interactive community events that reflect the unique needs of the membership base, each day will be fast-paced, challenging, rewarding and meaningful and you will be inspired to bring your best, every day.



Specifically, You Will
  • Engage with members to understand their interests, business and goals and provide unique programs to support their growth.
  • Curate and execute ongoing member experiences in the form of learning seminars, networking, lunch and learns and other events that connect to the location.
  • Analyze, develop and implement a plan to create connections between members through social and professional connections and activities.
  • Work towards 100% occupancy with a high member retention rate. Create and execute development plans and a membership drive strategy to successfully meet targets.
  • Connect members to relevant services within Staples Canada and re-evaluate member needs on an annual basis.
  • Provide analytics and reporting to the Director on ongoing sales, profitability and forecasting.
  • Conduct opening and closing duties, ensure inventory levels are met and perform meeting room and event set up duties.
  • Responsible for the health and safety of our members including health and safety onboarding and ongoing emergency plan training.

Job

Business Services - Canada Retail

Location(s)

CA-ON-Toronto

Schedule

Full-time

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.



Some Of What You Need
  • 4-6 years of progressive experience in hospitality, retail, co-working or sales environment
  • 2+ years of supervisory/management experience
  • Completion of University degree or equivalent experience
  • Demonstrated ability to deliver a high level of customer service and outstanding experiences.
  • Possesses excellent oral and written communication skills (phone, email, presentation etc.)
  • Ability to understand the importance of community and be able to build relationships and foster connections with others.
  • Must be comfortable with technology and be able to provide simple solutions as required.
  • Curious
  • Approachable
  • Passionate
  • Solutions finder
Some Of What You Will Get
  • Associate discount
  • Health and Dental benefits
  • RRSP/DPSP
  • Performance bonuses
  • Learning & Development programs
  • And more...
Additional Information
  • Office, Store & co-working environment
  • Requires a flexible schedule to support the needs and events of the community
Vaccine Requirement

Staples is committed to taking every reasonable precaution to protect our associates, our customers and the communities we operate in. To support the health and safety of our associates, COVID-19 vaccination is an essential requirement of this position. As such, all offers of employment will be conditional upon either (i) proof of full COVID-19 vaccination or (ii) proof of need for accommodation under relevant human rights legislation, and Staples determination that the requested accommodation can be provided without undue hardship. You will be required to submit proof of full vaccination or proof of need for accommodation during our background screening process.

#bringyourpassion

Apply Now

Internal Community Manager

Glovo

Barcelona
Community Management
🗓
December
About Glovo

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).


Your Work-life Opportunity


As an Internal Community Manager you will be responsible for creating a community within Glovo to bring together all Data teams. You will be looking at: learning collaboration, information cascading, voicing concerns, activities and engagement, evangelizing and educating stakeholders, reaching global community objectives and spreading the knowledge among all areas of the company.


Be a Part Of a Team Where You Will
  • Work with key stakeholders in the definition of learning and training tracks for all data profiles at Glovo
  • Identify and promote opportunities for collaboration across Data teams within Glovo
  • Give a voice to members of the community, to raise concerns, to share ideas, etc.
  • Organize events and sessions that provide opportunities for learning, having fun, connecting with others, ideating, innovating…
  • Be on top of community health metrics, and setting objectives to address areas that need improvement
  • Capture and expose key knowledge internally, from project and technologies documentation to live internal sharing events.
  • Develop original and engaging content format to expose and highlight key knowledge.
  • Support teams and individual employees with their internal visibility, sharing, and interactions with the rest of the company.
  • Identify and support data ambassadors across the organization
  • Build and own a roadmap of projects and actions aimed at developing a fully functional and engaged community
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

You Have

  • Any relevant academic degree (communication, information science, journalism)
  • 2-5 years of experience in the tech, video game or digital media sector
  • Prior experience (min 1 year) in building and sustaining internal communties in mid-to-large companies, preferably in the tech industry.
  • Experience with digital content creation (blogging, video, live streaming, photo, podcast…)
  • Experience with online communities (forums, social networks, gaming guilds…)
  • Excellent communication and collaboration skills
  • Extensive research and writing capabilities
  • Proactive, self-starter and independent contributor attitude with follow-through on all initiatives
  • Strong problem-solving, creative writing, and editorial skills
  • Ability to work autonomously
  • Ability to execute on community initiatives, measure results, and modify programs based on feedback
  • An empathetic, inclusive and curious attitude
  • Proficiency in English
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Experience Our Glovo Life Benefits
  • Enticing equity plan
  • Top-notch private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Discounted gym memberships
  • Flexible time off (take the time you need) and hybrid working model (own your time)
  • Enhanced parental leave including nursery support!
  • Online therapy and wellbeing benefit
  • External learning budget
What You’ll Find When Working At Glovo
  • Gas: Driven to deliver quality results quickly
  • Good Vibes: Bring positivity and communicate openly
  • Stay Humble: Self-aware and open to learning
  • Care: Uplift people and the planet
  • Glownership: Act as proud owners
  • High Bar: Focus on Top Performance

If you believe you match these values, we look forward to meeting you!

Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/

Apply Now

Community Manager

Unusual Ventures

Menlo Park
Community Management
🗓
December

We are hiring a Community Manager to build and run a community-based virtual and in-person events program for both our portfolio founder community and our broader entrepreneurship community. This role will be responsible for the planning and logistics that come with running education-focused events, including sourcing and scheduling relevant experts, working with the education team to source and plan a content calendar for these programs, working with the marketing team to promote the program(s), and building a nurture communications strategy for building ongoing relationships with community members who attend these events. The community manager will be expected to be actively engaging with our online community on a day-to-day basis, as well. This role reports to the Sr. Director of Community. Strong preference will be given to candidates located in the San Francisco Bay Area, due to the concentrated nature of our community members in that region.

About You

The ideal candidate is passionate about impacting the future of startup businesses by helping founders throughout their entrepreneurship journey. You feel a drive to help startups be their best selves, believe in the power of models, processes, and best practices, and are empathetic about the challenges of being a startup founder. You will be a representative voice of our community internally with regards to the programs you own and the needs of the community, turning data-driven insights into tactical plans. You will be experienced in managing event logistics, working with vendors on everything from food and drink to technology and seating, coordinating with executives and their support staff, planning event schedules and agendas, and building enthusiasm both internally and externally through promotion of and communication about your work.

Key Responsibilities:
  • Work with colleagues across the organization to run existing programs and create new programs to engage our community members in shared learning experiences.
  • Help define goals and metrics for your programs. Measure and report regularly to the leadership team, advising on strategic plans and making data-driven decisions based on the performance of your initiatives.
  • Contribute to the documentation of community best practices in our Field Guide for entrepreneurs and startup founders.
  • Plan and produce promotional and educational content (videos, webinars, curriculum) for your programs by partnering with relevant subject matter experts within our company and our network, community partners, and other expert sources to add value to your program offering.
  • Partner with our Marketing and Education teams to coordinate promotional activities and content strategy.
  • Attend all community events, including in-person events when safe to do so.
  • Source new and interesting presenters and content, based on the needs of our community and the trends of the industry.
Requirements:
  • Organized: Ability to work on multiple projects or initiatives simultaneously and document your processes and resources to help us work more efficiently. Ability to limit scope creep and prioritize work against established goals.
  • Strong Communicator: Strong written and verbal communication in English. Ability to communicate professionally with executive and developer audiences.
  • Responsible: Ability to own your work, manage timelines, meet deadlines, and communicate about roadblocks in a timely manner. Ability to discuss challenges and consider constructive feedback from colleagues, supervisors, or community members with an open, reflective, growth mindset.
  • Empathetic: Ability to consider the perspectives and experiences of various personas, individuals, and groups of people when making plans and decisions.
  • Adaptable: Ability to adapt to unexpected circumstances, like those that might arise in a live event scenario, and act with calm leadership and professional authority when appropriate.
  • Personable: Ability to work constructively with people of various backgrounds, personalities, and levels of knowledge or experience. Ability and willingness to reach out to new contacts to help source new speakers, content, and partnerships for our community.
  • Data-Driven: Ability to analyze and interpret data to help drive decision making.
  • Creative: Ability to generate new ideas on your own and collaboratively with your teammates. Unusual is about doing things better and sometimes differently than other companies. We are seeking team members who get excited about the idea of trying something completely new.
To be successful in this role, you’d benefit from experience with:
  • Technical, developer, open source, and/or startup founder communities
  • Planning corporate or community events, including: coordinating multiple vendors, venue selection, contract review and negotiation, logistics, and promotion planning
  • Digital marketing and social media planning and best practices
  • Webinar and digital events technology
  • Analytics tools and best practices
  • Program and/or project management
Other skills or experience that could be relatable:
  • Corporate Communications or Public Relations
  • Adult Education or Curriculum Planning
  • Developer Relations, Developer Advocate, or Developer Evangelist
  • Executive Assistant
Apply Now

Community Manager, Twitter Spaces

Twitter

Los Angeles
Community Management
🗓
December

As the Community Manager for Twitter Spaces, you will be responsible for our Twitter Spaces community, helping our users understand and use the product, work with hosts to program content, develop series around culture and community events, collecting feedback, working closely with our social team on marketing campaigns, and supporting incoming questions and concerns from the community.

This role will also be working incredibly close with our Product team; understanding our roadmap, business priorities, target consumers, providing feedback, developing beta test programs, and working to be the voice of @TwitterSpaces

Reporting to the Head of Community, this role will also work collaboratively with our Community Managers managing specific verticals, helping drive product adoption and engagement across the platform.

Who We Are

The Community team’s mission is to make it easier for customers to discover, participate, and form conversations with communities that share their interests, and help emerging creators scale.. People already use Twitter to create community across a wide range of topics and our work builds on this, by helping support and grow the communities that use our product, and drive positive sentiment and engagement. Protecting the health and safety of the conversation within these communities is also top of mind for us.

What You’ll Be Doing

  • Managing, communicating with, and educating  the Twitter Spaces community
  • Running the day to day operations of the @TwitterSpaces handle
  • Identifying and elevating key consumers and hosts for support
  • Organizing and running Twitter Spaces rooms and events with our community to gather feedback and provide clarity on product features and roadmap
  • Concept community led opportunities for creators and users to grow their Twitter Spaces engagement
  • Develop relationships across the organization to elevate the voice of the consumer, and impact how we show up with our communities
  • Work closely with our Product org to develop a deep understanding of our product, our development cycle, and our vision, and use that expertise to communicate with our community.
  • Strategize long term planning of @TwitterSpaces channel in partnership with our social team
  • Develop insights and strategy with Product Marketing to help guide the direction of our creative campaigns for Twitter Spaces
  • Working with Social team on consumer facing messaging
Qualifications
  • 5+ years experience in social media, community management, and social marketing
  • Deeply passionate about social media and a heavy user of Twitter, and preferably Twitter Spaces
  • Experience working with content creators, streamers, youtuber’s, influencers, and/or creators
  • Ability to speak publicly, and effectively manage consumers feedback, concerns, and issues in a professional and respectful manner
  • Experience working with highly passionate and diverse communities, and an interest in giving underrepresented communities a platform
  • Exceptionally strong interpersonal skills
  • Experience with Sprinklr and social analytics tools
  • Ability to work across multiple organizations
  • Strategic thinker, who can build thoughtful, data and insight driven plans
  • Understanding of the product development process, with the ability to work closely and oftentimes embedded with product teams
Apply Now

Community Manager, Twitter Communities Product

Twitter

Los Angeles
Community Management
🗓
December

Twitter has launched Communities, a new feature which gives our users dedicated places to connect with other like minded people.  As the Community Manager for Communities, you will be responsible for our community, helping our users understand, find and use the product, working with moderators to launch, sustain and grow their communities, while also taking feedback and feature requests to the product team for potential integration.

We are looking for someone with great communication skills who can work with moderators to program content, develop series around culture and community events, and work closely with our social team on marketing campaigns,

This role will also be working incredibly close with our Product team. Understanding our roadmap, business priorities, target consumers, providing feedback, developing beta test programs, and working to be the voice of @Communities

Reporting to the Head of Community, this role will also work collaboratively with our Community Managers managing specific verticals, helping drive product adoption and engagement across the platform.

Who We Are

The Community team’s mission is to make it easier for customers to discover, participate, and form conversations with communities that share their interests, and help emerging creators scale.. People already use Twitter to create community across a wide range of topics and our work builds on this, by helping support and grow the communities that use our product, and drive positive sentiment and engagement. Protecting the health and safety of the conversation within these communities is also top of mind for us.

What You’ll Be Doing

  • Managing, communicating with, and educating the key users & moderators of Communities
  • Running the day to day operations of the @Communities handle
  • Organizing and running events for Communities to gather feedback and provide clarity on product features and roadmap
  • Concept community led opportunities for creators and users to grow their Community engagement
  • Identifying users to launch and moderate communities
  • Develop relationships across the organization to elevate the voice of the consumer, and impact how we show up with our communities
  • Work closely with our Product org to develop a deep understanding of our product, our development cycle, and our vision, and use that expertise to communicate with our community.
  • Strategize long term planning of @Communities channel in partnership with our social team
  • Develop insights and strategy with Product Marketing to help guide the direction of our creative campaigns for Communities
Qualifications
  • 5+ years experience in social media, community management, and social marketing
  • Deeply passionate about social media and a heavy user of Twitter
  • Possesses a deep understanding of online groups and communities. Previous experience as a moderator is a plus
  • Ability to speak publicly, and effectively manage consumers feedback, concerns, and issues in a professional and respectful manner
  • Experience working with highly passionate and diverse communities, and an interest in giving underrepresented communities a platform
  • Exceptionally strong interpersonal skills
  • Experience with Sprinklr and social analytics tools
  • Ability to work across multiple organizations
  • Strategic thinker, who can build thoughtful, data and insight driven plans
  • Understanding of the product development process, with the ability to work closely and oftentimes embedded with product teams
Apply Now

Developer Advocate

Akita

Remote
Developer Relations
🗓
December

Akita is looking for our first developer advocate to take the lead on realizing this vision. We're looking for someone passionate about communicating with our developer community to understand their needs and where Akita can be most valuable.

What is Akita?What part of my system is falling down? Why is my endpoint slow? What services am I calling?

Today, answering these questions requires developers to dig into logs, metrics, and traces—and this scavenger hunt is only if you're lucky enough to have observability installed! At Akita, we're building the first API-centric observability platform to make observability accessible for all developers.

Two of the coolest parts of Akita's approach are 1) the ability to observe system behavior simply by dropping in and watching API traffic and 2) the ability to automatically model service-wide API behaviors across services. You can read about our approach to developer experience in this blog post.

Akita was founded by Jean Yang, previously a CMU professor with over ten years of experience in programming systems research and over two years of experience with Taylor Swift memes on Twitter.

Akita is backed by two of the top VC firms, as well as a major NBA player and some other incredible angel investors. 🏀😇

What will you do at Akita?
  • You'll be Akita's User Zero. Developer experience is incredibly important to us at Akita—and the most important part of that is understanding what our users want. We want you to be the our first user, testing out—and even getting involved in prototyping—new features so we can be well-positioned to show users how to use the product, as well as anticipate user needs and pitfalls.
  • You'll represent Akita user goals to the rest of the team. Listening to our users is the #1 way we drive product decisions at Akita and you'll play an important role in that. You'll be in our Slack and on user calls, understanding our users' end-to-end workflows and how Akita helps them with their pain points. You'll communicate your findings in the form of notes, videos, and feature suggestions to the rest of the team.
  • You'll close the gap between the Akita product and user goals. For many users, there will be a gap between what currently exists in terms of the product and docs and a seamless user experience. You'll work with the rest of the team in making the docs a welcoming and helpful destination for users to understand the product and how they can reach their goals. You'll also work with the rest of the team on prototyping dashboards and integrations that make the Akita product easier to use.
  • You'll build awareness about Akita. We're just at the beginning of the developer world understanding how Akita can help them understand their systems! You'll work with the rest of the team and our users to Tweet, write blog posts, and make videos and livestreams about the problems we're solving at Akita and how Akita helps.
  • You'll grow our user community. As the person on the ground in our user community understanding who they are and what they want, you'll also be the best-positioned team member to grow that community. You'll build our playbook for turning users into engaged members of our community.
About you
  • You're a builder. You have substantial experience building from the ground up, whether it's apps or products. You're passionate your craft and want to be on a team where people feel the same. We do not require that you've worked as a developer advocate before or that you have a college degree.
  • You've got some devops scars. You have 5+ years either working directly with observability or monitoring tools, or working with teams who have. You understand where our users are coming from and can speak their language.
  • Developer experience is important to you. You've worked in roles that require building user empathy for developer-facing products. You have experience doing user interviews and are excited about doing more of them. You have strong attention to detail and are obsessive about understanding user goals.
  • You're comfortable sharing drafts, getting feedback, and iterating. You have experience working closely with others and changing course based on feedback. You find this way of working fun.
  • You’re scrappy. You know what it takes to ship a high-quality product (or blog post!), but you’re also happy taking judicious shortcuts to get feedback faster. Ideally, you'll have worked on a small, fast-moving team and scaled with it.
Apply Now

Community Operations Lead

Blind

San Francisco
Community Management
🗓
December

Blind is currently looking for a Community Operations Lead who can optimize the operations for our app, including content moderation and user support. The successful candidate will have an established track record of evaluating existing ops procedures, troubleshooting problem areas and designing efficient workflows that can scale. Previous work experience in content moderation, online safety or user support is desired. This person will play a vital role in improving our daily operations and enhancing the health of our online community.

Responsibilities
  • Design an improved moderation system that can scale with growth
  • Optimize the user support workflow
  • Update training procedures for moderation and support, maintain a set of best practices for these teams
  • Resolve escalated moderation reports and mitigate risk
  • Ensure that all user-facing statements (including email correspondence) meet company standards
  • Maintain a set of sustainable community guidelines, develop effective ways to educate users about our policies
  • Collaborate with Product to develop improved moderation tools and features
  • Research current and emerging solutions that address online toxicity
  • Gather and analyze community health metrics, use the information to deliver insights and drive improvements
  • Ensure compliance with relevant content and privacy laws, seek counsel from Legal whenever necessary
  • Act as an advisor to internal teams when community insights are required
Qualifications
  • 5+ years of work experience in operations management
  • Ability to design and implement efficient workflows that can scale
  • Experience working with product and engineering teams to ship new features
  • Experience managing teams and driving cross-functional projects across different time zones
  • Comfortable making decisions in both complex and critical situations, can also explain decisions clearly for others to understand
  • Excellent communication skills--written and verbal
  • Strong data analysis and data interpretation skillsAbility to lead and execute in a dynamic, fast-paced environment
  • Displays good judgment, discretion and professionalism
  • Genuine interest in building user trust and creating a healthy online community
  • Preferred: Deep understanding about content moderation and the challenges in this spacePreferred: Based in SF/Bay Area
Apply Now

Developer Advocate

Roboflow

Remote
Developer Relations
🗓
December

Overview Roboflow now has over 60,000 users and we’re looking for someone to help nurture them and amplify their stories. We’re looking for someone who loves interacting with users, is excited to dive into the existing community head first, and has ideas to engage the community with new ideas going forward.

Previous experience building community at a developer tooling company is a huge plus. Technical skills are not required but would be valuable in helping to get in the headspace of our audience.

What You’ll Do This role is part content marketing, part evangelist, part social media, and part business development. Your long-term objectives will be helping us get computer vision on the radar of every developer, and ensuring that whenever people think “computer vision”, they think “Roboflow”.

We have a solid foundation to build on. There are already over 60,000 users of our platform that we can use to seed the community. And with our launch of Roboflow Universe, a community space where users can share datasets and pre-trained models with each other, we now have thousands of publicly accessible user projects we can use to grow our audience even further.

You will work in conjunction with a full-stack engineer on building Roboflow Universe into the preeminent community for computer vision APIs and datasets.

Requirements of this role include:

  • Excellent verbal and written communication skills
  • Enthusiasm for machine learning and increasing accessibility to transformative technology
  • Experience in a customer-facing role (broadly): marketing, customer service, or similar
  • A passion for developing relationships and helping others succeed
  • The curiosity to learn whatever skills may become necessary (for example, the basics of computer vision)

Responsibilities To give you an idea of what it will be like to work here, here are a few projects you will be in charge of:

  • Roboflow Universe editorial (selecting projects to feature, interfacing with users, curating READMEs, categorizing projects etc) on https://universe.roboflow.com
  • Ideating and running contestsCommunity spotlight blog posts like these https://blog.roboflow.com/using-computer-vision-microbiology/
  • Writing customer case studies like these https://blog.roboflow.com/computer-vision-people-counting-atos/
  • Moderating a forum or subreddit
  • Crafting our weekly newsletter
  • Propagating content to social media
  • Launching the Roboflow user support forumIdentifying and interfacing with influencers
  • Empowering community members with things like swag
  • You may also have or quickly develop ideas for amplifying and expanding our community even more -- and we can’t wait to support those as well.
Apply Now

Developer Advocate

DeepSource

San Francisco
Developer Relations
🗓
December

DeepSource is working on building tools that help developers ship good code. There are over 40 million developers in the world, and all of them write and review code in some form. There’s a massive opportunity to impact how software is built right from where the code is written using automation and intelligence, which not only improves developer productivity but also increases software’s robustness.

As a Developer Advocate, you will be responsible for building a strong developer community around DeepSource. In addition to advocacy, you will also have shared responsibilities for user education and community engagement.

As a developer advocate, you will,
  • Initiate new projects and technical integrations between DeepSource and tools in the broader ecosystem. Build demos, webinars, white papers, and tutorials about emerging technologies and industry developments.
  • Collaborate with internal teams on the product roadmap, market positioning, messaging, and developer program initiatives.
  • Gain industry recognition and credibility as an attendee, panelist, and speaker at conferences and events.
  • Deliver compelling presentations, product demos, sample solutions, technical blogs, and discussions to drive the adoption of DeepSource.
  • Scale, extend and drive the global expansion of existing community-focused programs, for example, Hackathons, User Groups, and Meet-ups.
  • Build relationships with community enthusiasts in the field to improve the experience of the open-source developer community.
We're looking for someone who has,
  • Experience writing code, contributing to and understanding the community aspects of open source projects. You don’t need a Computer Science degree, but you should be able to create sample projects and code tutorials.
  • A track record of speaking at conferences and meetups, and the examples to back it up.
  • Experience working with data science and analytics tools is a plus.
  • You enjoy networking and speaking -- we’re looking for someone who is energized by meeting new people.
  • Stand out verbal and written communication skills.
  • Self-starter with the ability to succeed in a fast-paced and rapidly changing environment.
  • Previous experience working with developer tool products is a huge plus.
Apply Now

Senior Community Manager

Paragon One

Remote
Community Management
🗓
December

Paragon One connects large numbers of students to employers through industry relevant projects called Remote Externships, thereby making it easier for students to build professional experiences while also engaging with company employees. For enterprise customers who need to scale and engage their early talent pipeline, Paragon One’s platform saves companies like Facebook, PwC, Hewlett-Packard, National Geographic, Snapchat, Cargill, and Cloudflare time and money while helping them increase brand engagement and achieve DE&I targets. Paragon One has served thousands of students while growing 200% year over year. We were founded by a team out of MIT and backed by YCombinator, Foundation Capital, University Ventures, Learn Capital, and Launch Fund.

Learn more from a recent Yahoo! Finance TV clip: https://www.linkedin.com/feed/update/urn:li:activity:6797983228197257216/

We are looking for a strategic and entrepreneurially-minded Sr. Community & PR Manager with a passion for fostering diverse communities, storytelling, and building relationships with executive leaders. This role will focus on creating relationships with corporate leaders through webinar events and building community with students -- particularly from underrepresented backgrounds.

Ideal candidates will have worked in a producer or community role in media/broadcasting, event management, and/or in PR for a fast growing startup or company with a fast moving environment.

We seek leaders who are passionate about moving quickly, delivering amazing community experiences, and solving extremely hard problems in the education-to-workforce movement.

The compensation for this role includes equity.

Responsibilities -Build relationships with leaders at Fortune 500 companies -Recruit Fortune 500 leaders for BRIDGES speaker series (see example at https://www.paragonone.com/bridges-webinar-series) -Partner with content marketing to recruit student attendees for BRIDGES series -Build and manage student ambassador networks to engage campus communities -Build and manage extern alumni community

Skills and Experience -Grit and perseverance to tackle the hardest problems -7+ years of PR, communications, media production, and/or community building experience. -Strong relationship development skills with senior leadership and stakeholders -Ability to connect and effectively communicate with people of all levels. -Strong written communication skills -Strong presentation and moderation skills -Strong run-of-event production skills -Exceptional teamwork and multi-tasking skills. -Strong sense of ownership and roll-up-your-sleeves attitude -High attention to detail and ability to manage multiple priorities simultaneously -Experience thriving and prioritizing in a constantly changing environment.

Apply Now

Head of Community

Here

New York
Community Management
🗓
December

We are in a period of very rapid growth (over 80x this year) and need someone to spearhead all activities related to growing and engaging our user base. Our team is still quite small (<10), so you’ll have massive impact on the trajectory of the business from Day One. Moreover, Community is essential to fostering closeness, so our Head of Community role is critical to the company. The Head of Community will work directly with the founding CEO & CTO to engage users with Here and with each other.

What You'll Do
  • Identify user segments currently using Here (or who should be) and determine the right channel to reach them
  • Create product positioning, messages and creative that speaks to target personas
  • Develop, implement and execute programs to engage those users; in short, establish the day-to-day rhythm of the Here community
  • Transform users and user segments into product evangelists
  • Lead strategy for social content creation; work with team to brainstorm and create social content for TikTok, Instagram and Twitter
  • Hire the right team (and engage the right third-parties) to scale our Community programming
  • Identify and recruit additional content creators to engage with Here (both from within our current user base and external to it); lead our product ambassador program
  • Capture feedback from the Community and relay information to Product
Who You Are

You have:

  • Outstanding taste
  • Previous experience as a Community or Marketing Leader for a product with a rabid and passionate fanbase
  • Excellent sense of humor
  • Track record of overdelivering quickly
  • Terrific communication and creation skills
  • You know what data to ask for and how to get it, but you also know when to trust gut instincts
  • Ability to operate with some degree of ambiguity; you have a bias to action because you know that’s the best way to learn
  • Knowledge of all facets of community growth and engagement including outreach, activities & programming, and moderation
Apply Now

Community Manager

StudyStream

Remote
Community Management
🗓
December

StudyStream is a video platform that allows students to be more productive while studying. StudyStream has seen over 4 million unique users and 16 million study hours over the last 4 months, with 30,000 daily active users spending on average 90 minutes per day on the platform. Students from around the world love us. How do we know? #StudyStream has grown entirely organically to over 250 million views on TikTok over the last six months. We also currently host the largest study Discord server (at 420k students) which also grew entirely organically. We've just closed our seed round so are well-funded and growing quickly!

Our Values

Promise to Students: We're committed to the future of social learning. We want to provide the best experience for students with our product and so we aim to exceed user expectations on a consistent basis.
Passion for Progress: As a company, we care deeply about growth and innovation through learning, reflecting and taking action.
Ownership: We have a culture of operating with accountability and ownership. We encourage team members to take psychological ownership of tough challenges and to take action to solve it.

About the role

You are passionate about hard problems and building community. You will be our lead community manager and you will work closely with the founders.

About you
  • Minimum 2 years of work experience (we can be flexible here)
  • Comfortable with public speaking
  • Natural with relationship management and working with platform Creators
  • Ability to produce social media content
  • Management of social media platforms
  • Video editing skills (preferred)
  • Flexibility and ability to work after hours
Why you should join StudyStream 🚀🚀

We have got some big dreams and the traction to show we're on the right track. Students currently spend time on YouTube, Netflix, Instagram while they are studying. Our vision is for StudyStream to be the go-to platform for studying.

Benefits
  • Generous salary and potential equity upside
  • Healthcare benefits (medical, dental, vision) and 401(k)
  • Completely remote with flexible work hours
Apply Now

Community Manager

Kitemaker

Remote
Community Management
🗓
December

Kitemaker is building the tool for the best product development teams in the industry. It replaces project management tools and issue trackers with a fast and collaborative alternative. We're passionate about figuring what makes teams build awesome products. And we believe that the best tools should help teams get healthier product development processes, be happier, and build better products.

This is a unique opportunity to join a funded early-stage startup and have a massive impact on our product, culture, and direction. It's a lot of work and a roller coaster ride. But, if you are up for it, you can join us in replacing the most hated software development tools and have a significant impact on our customers.

We're supported by some of the world's leading investors, including Y Combinator, EQT Ventures, and a bunch of amazing angels.

About the job:

  • Play a key role in establishing the marketing and growth strategies for Kitemaker
  • Deeply understand the product and help us carve out marketing and growth activities.
  • Ensure that we have good and consistent messaging across marketing, landing page, emails etc. ranging from top-of-funnel all the way down to our current customers.
  • Plan and work with content marketing and organic social marketing.
  • Work with activities towards our community and help it grow.
  • Working cross-functionally with product, marketing, engineering, and other business partners ensure we have the best possible messaging and marketing strategy.
  • Contributing to the overall strategy and decision-making about product direction.

What can make you a great candidate:

  • Likes to get stuff done, and hungry for results.
  • Previous work experience doing growth and marketing at an early company. A bonus if you've been in a Product Marketing Manager role.
  • An ability to frame strong rationales for marketing decisions that persuade peers and managers.

What we look for in people:

  • A self-starter mindset mixed with deep enjoyment of collaboration.
  • A passion for listening and learning from users; at Kitemaker, everyone talks to users.
  • An appreciation for others' feedback to help you improve in your role, the way you work, and how you work together as a team.
  • A good communicator of abstract ideas and concepts.
Apply Now

Social Media & Community

Filta

Remote
Social Media
🗓
December
The Role:

We need someone to build our social media efforts from the ground up and run them how you see fit. You'll have a ton of leeway to build community, engage with people, build systems, and define voice.

The company:

Filta is the face filter NFT marketplace. We partner with creators to release limited edition face filters for their fans to use on social media. You'll get to work with amazing people pushing the boundaries of what is possible in AR/VR/Web3 and enable some of the best artists in the world to create gorgeous work. We're backed by YCombinator and (a bunch of awesome unannounced investors that I can tell you about in person). The best part: we're one of the rare companies that has extreme growth potential where the product is also a ton of fun — so why not join the journey?

Responsibilities:

-Brainstorming and executing on strategic initiatives to grow the community (on the artist AND user side) from tens to millions
-Brainstorm product ideas that give back to our most active members
-Creating text/image/video content
-Build a deep sense of connection between Filta and the community
-Posting across all social channels on a regular basis
-Supporting partner artists in promoting their latest drops
-Monitoring all social channels and engaging with people on a daily basis
-Setting up and managing Sprout/Hootsuite/whatever to crosspost across all social channels (Twitter, Insta, TikTok, maybe even a YT channel at some point)
-Managing our Discord server

Required Skills:

-You're a degen that has a natural interest and knowledge of the crypto space
-You're deep on the influencer/celebrity side and can talk about the latest TikTok trends/weird streamer drama/etc.
-Expert in social media management, publishing, engagement, and analytics tools
-Strong aesthetic

Apply Now

Community Builder

Flow Club

San Francisco
Community Management
🗓
December

Flow Club is a community with the shared mission of helping each other in the pursuit of flow. We are looking for a Community Builder & Marketing Lead who is going to help amplify what's going on and lead the movement to renegotiate our relationship with work. You’ll manage much of the external-facing communications for the company, and be responsible for helping our community of do-ers thrive in their pursuits. You’ll nurture these communities online and in real life by leading and participating in discussions, planning events (IRL and online), and in general making sure we are part of the conversation about the future of work.


What you'll work on:

  • Lead marketing initiatives that help chart the course for Flow Club as a leading brand for your worklife, and work to make sure that the brand is reinforced throughout the customer journey.
  • You will help build and manage the Flow Club community by bringing a positive, supportive and relatable voice to it all (ie our email communications, social media and newsletter).
  • Create thoughtful and high impact content for our members and the broader community to have conversations around, and to sharpen our brand positioning.
  • Run our social feeds to engage with our broader stakeholders and be perceived as a movement leader in helping define the future of work.
  • Organize opportunities for our members to connect, from making small connections for members to virtual and IRL events.


This role may be a great fit if…

  • You are enthusiastic about our mission
  • You admire builders, doers, entrepreneurs, and people who are committed to what they do
  • You are a people person
  • You have strong internal and external communication skills
  • You have savvy Twitter and LinkedIn skills, and can write and create with ease
  • You are excited to help establish a brand by driving and sharpening our perspective
  • You like taking vague problems, better-defining them, and executing to solve them
  • You are organized and detail-oriented
  • You are biased to action and prefer it to asking for permission
  • You have built and run a business or community before


Why you should work with us:

  • Competitive salary and generous equity
  • Join and learn from an experienced team of 3x founders
  • You will gain valuable experience for starting your own company one day
  • You'll meet lots of great founders, builders, and investors in Flow Club and through our network.


We’re looking for...

  • High levels of self-awareness, empathy, and a strong work ethic.
  • Deep curiosity, relentless resourcefulness, and a growth mindset.
  • Good at ruthless prioritization, organization, fast thinking, and confident execution.
  • Engaged in big picture thinking but values day-to-day execution.
Apply Now

Director of Developer Relations

Apollo

Remote
Developer Relations
🗓
December

Helping developers succeed is at the heart of what we do at Apollo. With 3M weekly downloads of our open-source library Apollo Client and 40,000 Apollo community members, developers trust Apollo to power the world’s most important applications. Our next Developer Relations (DevRel) leader will build upon our strong foundation by helping millions of developers experience the joy and productivity benefits of running a graph. If you value empathy and have experience leading DevRel programs at scale, we’d love to talk to you!

You’ll join the Developer Experience org: a group of engineers, storytellers, community builders, educators, and filmmakers who are united in our quest to inspire and equip developers to succeed with Apollo. We build our learning platform Odyssey, reach 10,000 developers at our yearly GraphQL Summit, and meet developers wherever they are on GitHub, Twitter, YouTube, and our forums. You’ll report to Peggy Rayzis (Director of Developer Experience) and manage a team of 4 talented developer advocates that will expand in 2022.

What you'll do

  • Run DevRel programs at scale: You’ll help us reach millions of developers by scaling our content and community programs. For new programs, you’ll develop a plan, seek alignment, and measure results. Your work will be highly visible and instrumental in helping Apollo achieve company objectives.
  • Build cross-functional partnerships: DevRel is the glue between the Apollo community and the company. You’re excited to partner with Marketing, Engineering, Product, and Customer Success to help them understand our developers and execute programs together.
  • Nurture and grow the DevRel team: You attract talented developer advocates (including people from underrepresented groups) to your team. You’re skilled at onboarding, coaching, and building a healthy distributed team culture.
  • About you

  • You can lead a DevRel program from idea to execution and measure its results. You iterate on your programs after receiving feedback from developers and cross-functional partners. You motivate your teams to deliver content and code with high velocity, quality, and reliability on a predictable schedule.
  • You’re an experienced manager who has built high-performing DevRel teams. You enjoy spending the majority of your time developing your team rather than doing individual contributor work. You constantly seek to improve your management skills, such as running effective meetings, 1:1s, and championing distributed culture.
  • You write and speak with clarity. You’re skilled at coaching your team on content creation. From blog posts to emails to tweets, you feel comfortable influencing what developer content looks like across the company.
  • Developers trust your work. You deeply understand what resonates with developers. You have examples of successful developer programs that you’ve built. Although GraphQL experience isn’t a requirement, it’s important that we trust you to authentically represent Apollo in front of our developer community.
  • Other Info

    The Developer Experience org is distributed across the Americas and Europe. This position can be done from anywhere in time zones ranging from UTC-8 to UTC+2.

    Apply Now

    Startup Community Manager

    Product10x Accelerator↗️

    Remote
    Community Management
    🗓
    December
    About the job

    Product10x is a young early-stage product accelerator that leverages the domain and technology expertise helping fastest growing startups in US and India. We co-create startups along with founders with what they need to build SaaS products, take them to market and scale. Our success formula is based on the extreme focus (SaaS, AI, ML) and industry expertise (HealthTech, EduTech, HRTech and Future of Work).

    We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person' with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.


    The Role

    The Startup Community Manager is responsible for engaging and growing Product10x social channels (LinkedIn, Twitter) by creating and distributing informative, high-value social content. As a member of the growth team, the startup community manager will work directly with a Founding Partner to set and execute on the social media strategy and develop campaigns and promotions for Product10x posts, podcasts, videos, and more. This person will have a passion for writing copy that influences, educates, and sometimes entertains. They should be adept at the latest social media trends and strategies and enjoy engaging and building communities.

    To join our team, you should be excited to:

    • Build and cultivate long-term relationships.
    • Own all Product10x social media channels, from planning and producing content to distributing and analyzing results.
    • Handle social media calendar.
    • Work with the Partner team to craft promotions for new content.
    • Build and test original social content in various formats, including video/audio clips, screenshots, charts/graphs, diagrams, etc.
    • Actively track and manage a community of fans and influencers.
    • Measure weekly channel and post performance, sharing insights and findings with the marketing team.
    • Lead social strategy for larger content campaigns.
    • Monitor audience sentiment.
    • Research and identify growth opportunities across new platforms, communities, groups, etc.
    • Adapt voice and playbooks for different verticals and "key opinion leaders" within them.
    • Share social best practices and guides for partners and others.

    MUST-HAVE Minimum Qualifications:

    • 2+ years of experience in startup and venture capital ecosystem.
    • Deep expertise as a creator/executor.
    • Managed high-visibility / high-profile accounts or top-tier brands.
    • Self-starter (thrived in startups or worked on side projects).
    • Strong collaborator and effective communicator across all levels.
    • Excellent copywriter, can adapt style and voice across different domains/communities.
    • Real passion for social media and a hunger for knowledge / intellectually curious.


    Bonus:
    • This is completely a remote position
    • Knowledge of the startup and tech ecosystem.
    • Experience with emerging media formats and styles (podcast/audio, short video, live streaming, etc.)


    Results:
    • Build long-term relationships with influencers, fans and portfolio companies with Product10x philosophy and investment focus.
    • Build the portfolio and investment pipeline for Product10x within the startup ecosystem.
    • Grow the social media presence (especially with LinkedIn) and engage followers with blogs, cross-postings, podcasts and webinars.
    • Product10x is established as a “goto” for startups acceleration.


    At Product10x we are always looking to hire the absolute best talent and recognize that diversity in our experiences and backgrounds is what makes us stronger. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, veteran status, and any other status. These differences are what enable us to work towards the future we envision for ourselves and our portfolio companies.

    Apply Now

    Community Manager

    ByteBao

    Remote
    Community Management
    🗓
    December
    About the job

    The ideal candidate will be responsible for managing and engaging with the organization's online community in a way that builds brand awareness and engages the community. They will work cross-functionally with internal partners to understand business objectives in order to communicate effectively with customers.

    Responsibilities
    • Manage Telegram, Twitter, and other social channels that will drive communications to potential clients
    • Plan social content and maintain a content calendar
    • Monitor overall marketing strategy by overseeing social media campaigns
    • Understand community interests in crypto and raise concerns and queries to appropriate contacts
    • Be able to manage multiple potential clients, and keep constant engagement levels up.


    Qualifications
    • Bachelor's degree or equivalent
    • 3+ years' in marketing, advertising or related role
    • Strong written and verbal communication skills
    • Understanding and previous experience building crypto, NFT, or other communities on Twitter, Discord, or Telegram

    Apply Now

    Freelance Designer Community Manager - US

    Creative Fabrica

    New York
    Community Management
    🗓
    December

    Hi, nice to meet you!

    We're Creative Fabrica, a fast scaling tech start-up from Amsterdam. Our mission is to change the way people consume digital assets.

    About The Platform

    We launched in 2016 as a marketplace for fonts with a subscription service, in the last 5 years we have been through tremendous growth, and we are just getting started.

    We have scaled to 30 million+ monthly page views, viewing over 4 million listed products from 10000+ active designers.

    Our focus is to have designers on board that offer exceptional high-quality content and make their products searchable in unique ways. This allows our customers to speed up their workflow, allowing them to focus on what they love most: Creating.

    Job Description

    We are the leading marketplace for graphic elements for crafters. We are looking for somebody who is community driven and can build and engage a community of designers. In this role it's what you will do all day. As a Designer Community Manager, you will be managing and growing a local community of designers.

    This is a remote freelance position. You will invoice us (via invoice or Paypal) one time per full-time month (40 hours per week).

    What your day to day will look like:

    • Set up a community in your country where you are a advocate for all the benefits that Creative Fabrica has to offer for designers
    • Build and engage with the community via social channels to inform about our proposition, news and updates & possibilities.
    • Drive the acquisition of new designers to the Creative Fabrica platform.
    • Ensure onboarded designers stay engaged and continue to offer products on the platform.
    • Liaise with Amsterdam HQ to discuss opportunities, needs & challenges to drive further growth of the community and accelerate growth.

    Your Profile

    • Ability to demonstrate you are part of a big designer community in your country where you are/could take a leading role sharing about Creative Fabrica
    • 3+ years of experience in Social Media management or community management
    • Strong organizational skills and the ability to coordinate with a wide range of individuals simultaneously
    • Strong English communication skills (written and verbal)
    • Good understanding of B2B and B2C social media influencer space
    • Proven track record in effective task management, timely execution and delivering results
    • Data-driven decision maker, critical thinker and team player
    • You are an independent worker.
    • A natural motivator with influencing skills and positive attitude
    • Ability to take ownership and accountability over the growth of your community

    Nice to have

    • CRM Experience
    • Data / results driven
    • You ❤ Design

    Is this you?

    Let's get in touch. We'd love to speak to you.

    You can apply by clicking the "Apply now" button.

    Creative Fabrica is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    Apply Now

    Community Manager

    Numerator

    Remote
    Community Management
    🗓
    December

    We are looking for a community manager to (1) be the voice of our brand on social media (facebook, instagram, youtube, reviews, etc) and (2) to be the main point of contact for our VIP customers. An ideal candidate is passionate about customer experience, interested in learning about brand marketing, and will thrive off of taking new challenges in a dynamic environment.

    Community manager responsibilities include posting content to our social channels such as new product features, promotions, tips and tricks etc and also resolving VIP customer queries which may be related to technical issues in our product, cashout requests, conversations, etc.

    To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You will need to get familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during the entire customer journey.

    If that describes you and you meet the requirements outlined below, we'd love to hear from you!



    What You Will Get To Do
    • Post product updates, promotions, and tips and tricks to facebook, instagram, youtube, etc
    • Respond to VIP customer queries in a timely and accurate way via email or chat
    • Identify customer needs and helping customers use specific features
    • Analyze and reporting product malfunctions
    • Update our internal databases with information about technical issues and useful discussions with customers
    • Monitor customer complaints on social media and reach out to provide assistance
    • Share feature requests and effective workarounds with team members
    • Inform customers about new features and functionalities
    • Follow up with customers to ensure their technical issues are resolved
    • Gather customer feedback and share with our Product, Sales and Marketing teams
    • Work closely with the Customer Support Manager to improve the quality of our customer support


    Skills & Requirements
    • Experience as a Customer Support Specialist or similar CS role
    • Experience with customer support for mobile application is a plus
    • Experience using Zendesk and remote support tools
    • Understanding of how CRM systems work
    • Excellent communication and problem-solving skills
    • Multi-tasking abilities
    • Enjoys walking people through an entire process, step by step, and creating a story to increase understanding of an issue and possible solution
    • Patience when handling tough cases
    • Bilingual in English/French/Spanish is a plus

    If this sounds like something you would like to be part of, we'd love for you to apply! Don't worry if you think that you don't meet all the qualifications here. The tools, technology and methodologies we use are constantly changing and we value talent and interest over specific experience.

    While this position can be remote, Numerator is only able to hire in many, but not all, states and provinces. In certain cases, if you are not located in a specific area where Numerator is able to hire, you may not be eligible for employment.

    We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law.

    Apply Now

    Community Manager

    Prodigy Finance

    Cape Town
    Community Management
    🗓
    December
    Prodigy Finance - who are we?

    Prodigy Finance is a platform that delivers socially responsible financial services, making it possible for students from more than 150 countries to fulfil their dream of studying at the world’s top universities and schools by financing their international postgraduate studies, whilst delivering competitive financial and social returns to alumni, institutional and private investors.


    This borderless and innovative model enables education loan financing to students from across the globe, whilst using predicted post-degree affordability rather than present-day salary. Since 2007, Prodigy Finance has extended over US$1 billion through the platform to fund over 20,000 students.


    We are funded by some of the best, pre-eminent institutions in the world including Index Ventures, Balderton Capital, RMIH, Credit Suisse, Deutsche Bank and more recently DFC and CPP.


    Roles and responsibilities


    There are three key areas you’ll be overseeing:

    • Social media - currently this revolves around Instagram and LinkedIn, where we have nascent followings with potential for growth
    • Influencers - we currently work with 2-3 in the Study Abroad space, and have had success at small scale but now wish to make this more of a focus area and work with a wider stable. We have recently undertaken research to identify a longer list of new options, and will be looking for someone to steer us to the right mix over 2022
    • Ambassadors - we are lucky to have around 50 customers who help promote and recommend us by chatting with future international students. We believe this community can grow larger and be more effective and are looking for someone to take it to the next level. Aside from this, we like to regularly feature stories from our existing customers on our social feeds as inspiration for the next generation


    What would the ideal candidate be great at?


    • A social animal – running strategy and overseeing activity across multiple social media accounts (our own and our influencers), and getting lively and continuous engagement from our followers and ambassadors
    • Thinking strategically – able to piece the content puzzle together, ensure our different community streams work in harmony with each other
    • A digital content guru - Deep understanding of the digital content landscape, in planning and selecting formats, and bringing it all to life
    • A writer of note – You rattle off snappy captions and stories that keep people engaged
    • Metrics obsessed – looking at the figures continually and working out what’s going well and why, where any gaps are, and using the data to inform new activities


    Qualifications and experience


    • ~3 years’ experience as a Community Manager and/or Social Media specialist
    • Experience running social media strategy for organisations
    • Deep understanding of the social landscape. experienced in running content strategy across platforms
    Experience that would be nice to have (but we’ll trade off if everything else fits)


    • Have worked in, or produced content aimed at, countries that make up our key target markets: India, China, Brazil/LatAm, Korea
    • Experience writing or commissioning content within fintech industry

    Apply Now

    Community Manager

    Furlenco

    Bangalore
    Community Management
    🗓
    December
    Job Overview

    We are looking for a qualified candidate with community management experience to join our team. If you are a tech-savvy professional, experienced in social media and content we would like to meet you.

    Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with the ability to build an online community and moderate online conversations.


    Responsibilities
    • Set and implement social media campaigns aimed at community building
    • Engage with community members through comments, DMs and story responses
    • Monitor, report and document the performance of the social media pages
    • Track and engage in relevant conversations about the brand
    • Create branded content to support brand objectives


    Requirements
    • Proven work experience of 3+ years as a community manager or similar role
    • Must have a bachelor’s or master's degree in marketing, communications or advertising
    • Experience in planning and leading community initiatives
    • Ability to identify and track relevant community KPIs
    • Excellent verbal, writing, interpersonal and presentation skills
    • Attention to detail and ability to multitask

    Apply Now

    Communication Community Manager

    Shell

    India
    Community Management
    🗓
    December

    Where you fit in

    Shell Mobility in India is amidst one of the largest NTI growth programs in the history of Shell. Through this program we are seeking to ‘shape the future we will be proud of and make a difference to life’s journeys’ in the local environment. Building a credible Non-Fuel Offer which significantly enhances the customer’s Integrated experience and differentiates Shell from competition is an integral part of this growth program.

    As Communication Community Manager, you will ensure that communications internally and externally are managed in line with the Mobility CVP . More specifically, you will manage the communications content and channels towards the sales force, and between Shell and our Retailers, optimizing costs whilst ensuring their effectiveness. Additionally, you will be responsible for managing correspondences from government authorities and local legislators.

    What’s The Role

    In this role, you will continue to play a pivotal role in ensuring the delivery of the right messages, events and campaigns to relevant stakeholders. Furthermore, you will assist the Operations Manager in delivering the onsite operational excellence in the Mobility organization. You will also be responsible for channelling all communications to the Gov’t Authorities, including the Oil & Gas Regulatory Authority, Ministry of Energy, Department of Explosives and local & district level government authorities.

    Your Further Responsibilities Include

    Specifically, the Communication Community Manager is responsible to:

    • Manage the communication channels with the site staff and with the Retailers.
    • Provide support to Sales & Ops, ensuring proper delivery of desired messages and proper reception of feedback from the Retailers.
    • Interface with Marketing & NFR team to communicate Marketing efforts to the site staff and to the Retailers.
    • Coordinate Retailer communications with other Shell areas e.g. External Affairs, Corporate, Network, etc.
    • Execute retailer communications programmes and events.
    • Own and promote the use of Shell Market Hub and Work Jam to communicate with Retailers, to drive operational excellence in the business.
    • Collaborate with Customer Operations team to ensure seamless handling of customer complaints and to drive right actions through the sales teams based on Customer Complaint data.
    • Manage the process with Retailers for DISHA , to scout relevant applications and motivate Retailers to encourage staff to use DISHA to further their education.
    • Manage the Site Insurance Process with external Insurance agencies and optimise on the cost of delivery.
    • Support the Ops Excellence Manager to conduct the annual Game of Champions and manage the quarterly events Territory-wise to sustain excitement.
    • Manage the statutory Compliance Tracker process.
    • IRM Focal Point for Retail.

    What We Need From You

    We are keen to hear from individuals with a minimum of a bachelor’s degree and with at least 4-5 years relevant working experience.

    Beyond that, we’d hope to see the following qualities and experience:

    • Ability to demonstrate aspired Enterprise First behaviours (Leadership, Accountability, Teamwork) and Shell core values (Honesty, Integrity, Respect for People)
    • Strong understanding of Mobility business, particularly of site operations
    • Ability to demonstrate experience in a field management role
    • Extensive communication and networking skills with good inter-personal skills and a positive mindset.
    • Good ability to influence and demonstrate strong negotiation skills.
    • Ability to deliver through others.
    • Strong collaboration & stakeholder management with the Sales Districts and Functional Teams like Network, Marketing, NFR, T&S and Finance.
    • Ability to demonstrate “Can-do” attitude in responding to and meeting tight timeline.

    Company Description

    Shell is a global energy company where we work towards powering progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. In India Shell has its businesses footprint in Information Technology, Projects & Technology, Finance Operations, Integrated Gas, Downstream & Upstream spread across more than 7 main locations.

    An innovative place to work

    Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

    An inclusive place to work

    To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…

    We are creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there. We are striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

    A rewarding place to work

    As an equal opportunity employer, combining our ideas through a creative, collaborative environment and global operations – we have developed and will continue to nurture a unique workplace with an impressive range of benefits to ensure that joining Shell is an inspired and rewarding career choice for everyone.

    Disclaimer

    Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

    Apply Now

    Events & Community Manager

    CredAvenue

    Bangalore
    Community Management
    🗓
    December

    Backed by marquee investors like Sequoia Capital and LightSpeed as a part of India’s largest Series-A funding, CredAvenue is the only-of-its-kind debt platform globally, looking to revolutionise the segment. We sincerely believe that #NextIsDebt.

    Pioneering the Startup 2.0 concept, we are on a mission to deepen and power the $120 Trillion global enterprise debt market, which would unlock a GDP multiplier and thus, create massive economic value.


    For India, which is the first target market, the CredAvenue marketplace leads to the empowerment of both mid and larger enterprises on one side and growing a healthy loan book for the larger Banking ecosystem. Having already processed transactions worth more than USD 9 Billion through the platform, CredAvenue is way beyond the concept stage and is already profitable.


    Designed as fully integrated and interoperable platforms, CredAvenue helps you switch seamlessly from one product to the other. So, if you are an Institutional Lender, a Retail Debt Investor, an Originator or a Corporate- the platform caters to your end-to-end debt fulfilment journey!


    Apply at: https://jobs.lever.co/credavenue/ce4977de-5f25-4375-8586-fd511a8452d5


    So, What is Startup 2.0?

    • Startup mindset in agility, energy, and value/wealth creation; with the stability, sanity, and people first approach of an established organization
    • Real Wealth Creation with Transparency and Liquidity v/s Notional Wealth Creation with a lot of second guessing.
    • High-speed decision making due to autonomy v/s multiple layers slowing down/diluting the decision-making process.
    • People-first and team-first approach in real action. Investments in Learning & Development, Mental Health, Diversity etc. v/s Being just about numbers.
    • Systematic, OKR driven approach with a mature leadership v/s pivoting frequently succumbing to pressure.
    • Profitable from Day 1, chasing real profits v/s just chasing the next round's valuation.
    • Results-driven meritocratic culture with a clearly defined measurement system and a bonus system which works.
    • A Long-term view on everything, from day 0.


    Some Perks and Benefits at CredAvenue

    • (Apart from having a coveted chance to leave a legacy behind and aid the expansion of our country's economic growth)
    • Food is on us. So that you can focus on what matters the most.
    • Generous health insurance for you as well as your dependents, including parents.
    • Holistic wellness support through 1on1.net for both you and family. We care for your mental health as much as we care for your physical health.
    • Life insurance (10X your Fixed annual CTC) and Critical Illness cover (7X your Fixed annual CTC)
    • At CredAvenue, we provide multiple avenues for learning. We have a dedicated budget of INR 75,000/year that you can use towards pursuing learning programs/certifications/attending conferences.
    • Team outings are a fantastic way to unwind, relax and get to know your team better. Have fun with your team to do an activity of your choice. Be it exploring the restaurants in the town together, or watching a movie, or play a game of soap football, we have it covered. Every team member has a generous annual budget for this.


    About the Role

    • The marketing team at CredAvenue is actively working towards building the brand and leaving a lasting impression on audiences and customers alike. With a long-term vision, the team is young, digital-first, and hungry to try new initiatives and make debt markets exciting for one and all.
    • CredAvenue is looking for a Community Marketing and Events Manager to join the Marketing team. You will develop our community and events strategy that builds up our community of customers, distributors and other stakeholders and amplifies our brand in the market, driving measurable growth. You will oversee these programs end-to-end, from ideation to execution.
    • You have experience in B2B tech building communities and events plans. You love partnering with the management and executive teams, customers and the field to create holistic programs that make a difference. You will report to the Head of Communications & PR.
    • If this is you and you are looking for a great bunch of people to partner with on your next journey, then let's talk.


    Responsibilities

    • Lead all the activation, BTL, event management and community building efforts right from conceptualisation to execution
    • Develop and lead activations to drive reach and awareness
    • Work closely with cross-functional teams to understand their requirements concerning events, forums, awards and client/customer/distributor communities
    • Manage multiple stakeholders including agencies and freelancers to coordinate and execute owned event properties, including CredAvenue’s flagship annual summit
    • Use event management experience and expertise to grow our engagement and brand awareness metrics, inviting meaningful collaborations internally and externally
    • Monitor, track, source, recommend, analyse and report on the brand’s representation at relevant industry awards, forums, events and platforms
    • Research and evaluate the latest trends, opportunities and best practices in events, activations and experiential marketing
    • Plan and innovate new marketing initiatives on a regular interval to create brand recall and awareness
    • Responsible for setting up of a solid network of vendors/agencies for various promotional activities planned across BUs
    • Monitor competition and provide suggestions for improvement


    Skills

    • Excellent project management and presentation skills
    • Proven ability to drive strategic decisions, process changes, and business initiatives
    • Thoughtful about the plans for projects and experiences you create while also able to hustle, execute, and iterate on those plans
    • Process-oriented and data-driven, with razor-sharp attention to detail
    • Excellent interpersonal skills, high energy and enthusiasm, team-oriented, strong cross-group collaborator
    • Adept at conceptualising and executing ideas seamlessly
    • Has a strong desire to work in a fast-paced and collaborative environment
    • Has a growth mindset
    • Ability to thrive in ambiguous environments; excited about figuring out solutions to complex problems and executing on them
    • Energetic, versatile and a creative problem-solver
    • Talented, flexible individual with the ability to multitask, exercise initiative, and work effectively under pressure, paying strong attention to detail


    Requirements

    • 3 to 5+ years of experience in leading event management and execution for high-growth consumer startups or a BTL/events agency
    • Experience in B2B events creation and community management (end-to-end management from brainstorming to execution), preferably within the SaaS or enterprise software markets (would be a bonus)
    • Proven work experience as a BTL and events specialist
    • Proven experience carrying out event marketing efforts, including trade show planning, attendance, and reporting
    • Experience partnering with an enterprise sales team
    • Highly organised with an ability to manage resources, budgets, and onsite personnel
    • Capacity to manage multiple projects simultaneously
    • Broad understanding of marketing functions in a B2B environment (i.e., brand marketing, digital marketing, product marketing, PR, etc.)
    • Experience working in fast-paced environments
    • Familiar with marketing automation and CRM systems, preferably Marketo and Salesforce
    • Strong communication skills – written and oral

    Apply Now

    Community Manager

    Bipolar Factory

    India
    Community Management
    🗓
    December

    We are looking for an experienced Discord and Twitter Community Manager to join our team. The key is to be a hardworking individual passionate about NFTs, and one who spends a lot of time on Discord.


    Your responsibilities will include

    • Improve channels for the Discord server
    • Organic growth of channel ( we will start from 0 members)
    • Create a vibrant and engaging community
    • Run giveaways, competitions, voting polls, post content, and engage in lively discussions
    • Be the bridge between Founders and the NFT discord community

    Preferred Skills

    • Experience with community building and managing crypto communities
    • Experience with NFTs
    • Deep experience with Discord
    • Experience with digital and in-person event planning is a plus
    • Good understanding of social media KPIs

    How to apply

    The ideal candidate is flexible, highly motivated, and approachable, with excellent communication skills honed by their experience involved in creative projects. They are also emotionally resilient and perfectly capable of speaking the truth at all times – even to those they report to.

    If that’s you, please email us the following:

    1. Link to your Twitter (if you’re active there)
    2. Tell us about your experience managing another Discord community
    3. What are your favorite Discord communities that you’re a part of?
    4. What are some of your favorite NFT projects?
    5. Send us some of your favorite 6 crypto or NFT memes


    Sounds interesting? Reach us at people@bipolarfactory.com

    Apply Now

    Developer Advocate

    TileDB, Inc.

    Remote
    Developer Relations
    🗓
    December
    We are looking for our very first DevAdvocate hire to help us build the TileDB developer relations. In this role, you will focus on building a community of TileDB users, growing the TileDB adoption and motivating our users to organically speak about and recommend TileDB to their peers. You will also act as a conduit between users and our engineering and product teams, in order to help us discover and solve challenging Data Science problems in Genomics, Geospatial, Time Series and other application domains. You will need to be able to use TileDB, apply and configure it to different problem settings, and explain technical material at a detailed level.
    Apply Now

    Senior Community Manager

    Recur

    Remote
    Community Management
    🗓
    October

    If you don’t know Crypto or the NFT industry, this isn’t for you! If you are passionate about Crypto, and have experience in some way shape or form, keep reading!

    This is a completely remote role and can work anywhere in the US.

    RECUR is building the future of digital collectibles on-chain, known as Non-Fungible Tokens (NFTs) – the newest Unicorn industry.

    Global brands are interested in venturing into NFTs to establish new connections with their fans. However, they are very careful about who they work with, especially in the cutting-edge world of blockchain. RECUR is founded by the perfect blend of leaders in the brand licensing space and technology leaders from top cryptocurrency exchanges, digital asset trading desks, financial institutions, and blockchain software companies. Investors include Joseph Lubin, co-founder of Ethereum, Winklevoss Twins, Courtside VC, Hashed, and many more.

    RECUR is seeking it’s first Senior Community Manager to join the team full-time. This is an exciting opportunity to join a passionate and fast-growing company where you will lead the growth of the RECUR brands and community in the nascent and growing NFT space.

    What you will do at RECUR
    • You will create THE best in class approach to community engagement in Discord and make RECUR brands forever unique with their own feel & quirks, different from anything else out there
    • You will exercise your master skills in Discord bot commands, figuring out what bot commands we should include in our channels and why
    • You will collaborate with other teams at RECUR such as Gamification to incorporate into Discord, Marketing to create contest channels, community events or to make and maximize on announcements
    • You will actively manage community platforms and reply to users including helping them get answers to technical and non-technical questions with support from the customer team
    • You will figure out how to create and maximize different channels by making sure each has a purpose and is working towards a core goal, decide which should be broadcast only, how often users can write in each channel and what barriers are needed to enter a channel
    • You will figure out how to incorporate and empower brand influencers and streamers as well as partnering with other community managers and volunteers as needed
    • You will work with operations and legal to craft policies around engagement to make smart decisions about what is and is not off limits
    • You won't just be on top of industry trends, you will be setting them
    What you will bring to RECUR
    • 4+ years of experience as a Community Manager ideally in the Crypto or NFT space
    • Extreme passion for and experience engaging in the crypto/NFT community
    • Strong track record of success growing online communities from scratch, measured against monthly and quarterly goals
    • Experience creating content on Discord is a must
    • Experience with other social platforms including Twitter, Reddit, Medium, Substack, Instagram, Youtube and Podcasting
    • Wit, creativity, the ability to influence others and superb attention to detail
    • Ability to successfully collaborate with different teams on projects with tight timelines
    Benefits & Perks
    • Commitment to being a remote-first company & embracing remote work best practices
    • Company sponsored Health, Dental and Vision Benefits, 401K with 2% match
    • 3 weeks paid vacation, 10 company holidays and fully paid parental leave
    • Industry focused lunch & learns, swag and the and flexibility to get tooling you need
    • The chance to work with incredibly passionate people on a mission to shape an industry!

    This is a completely remote role and can work anywhere in the US.

    #LI-REMOTE

    Apply Now

    VP of Community

    Recur

    Remote
    Community Management
    🗓
    October

    This is a completely remote role and can work anywhere in the US.

    RECUR is building the future of digital collectibles on-chain, known as Non-Fungible Tokens (NFTs) – the newest Unicorn industry.

    Global brands are interested in venturing into NFTs to establish new connections with their fans. However, they are very careful about who they work with, especially in the cutting-edge world of blockchain. RECUR is founded by the perfect blend of leaders in the brand licensing space and technology leaders from top cryptocurrency exchanges, digital asset trading desks, financial institutions, and blockchain software companies. Investors include Joseph Lubin, co-founder of Ethereum, Winklevoss Twins, Courtside VC, Hashed, and many more.

    RECUR is seeking a VP of Community to join its team full-time. This is an exciting opportunity to join a fast-growing team, where you will build and lead RECUR’s community organization, championing the fan at every stage of the process throughout all of our branded experiences. As VP of Community, you will be the ultimate advocate for our user base, driving engagement and fan experiences through a multichannel approach utilizing creativity, novel community building tactics, and a data driven approach bringing fans the most delightful community experience possible.

    What you will do at RECUR
    • Build and lead RECUR’s Community team, scaling it to support RECUR’s brand portfolio across multiple platforms & verticals
    • Create & define THE best in class approach to community engagement in Discord, Reddit, & Twitter, ensuring RECUR’s NFT experiences foster community growth for both new and existing fans alike
    • Develop Community team processes, ensuring best in class community guidelines & management, maximizing efficiency and a fan first approach across multiple platforms including Discord, Reddit, & Twitter
    • Establish & Define the unique characteristics of each of RECUR’s online communities including the overall voice and day to day rhythm & beats.
    • Collaborate with RECUR’s other team leaders cross functionally ensuring the community voice is heard across product, marketing, liveOps, etc. in order to continue serving the community with the best experiences possible
    • Organize and manage teams of passionate community volunteers who will help drive and coordinate fan experiences across social channels
    • Optimize team processes using a data driven approach, tracking goals and performance metrics for the community teams to drive improvements over time.
    What you bring to RECUR
    • 5+ years of experience building and leading a Community team to support massive online communities, crypto and NFT experience preferred
    • Extreme passion for and experience engaging with the crypto & NFT communities
    • Strong track record of success growing online communities from scratch, measured against monthly and quarterly goals
    • Experience creating content on online community platforms such as Discord, Twitter, Reddit etc. is a must
    • Experience with other social platforms including Twitter, Reddit, Medium, Substack, Instagram, Youtube and Podcasting
    • Wit, creativity, the ability to positively impact online communities
    • Superb attention to detail
    • Ability to successfully collaborate with different teams on projects, prioritizing tight timelines
    Benefits & Perks
    • Commitment to being a remote-first company & embracing remote work best practices
    • Company sponsored Health, Dental and Vision Benefits, 401K with 2% match
    • 4 weeks paid vacation, 10 company holidays and fully paid parental leave
    • Industry focused lunch & learns, swag and the and flexibility to get tooling you need
    • The chance to work with incredibly passionate people on a mission to shape an industry!

    This is a completely remote role and can work anywhere in the US.

    #LI-REMOTE

    Apply Now

    Community Coordinator

    Peer 2 Peer University

    Remote
    Community Management
    🗓
    October

    Peer 2 Peer University (P2PU) is a U.S.-based non-profit organization that supports peer learning around the world through a model we call learning circles: study groups that meet in public spaces to work through free educational materials together. We are a small team with staff in Berlin, Cape Town, Detroit, and Phoenix.

    Our role supporting learning circles is multifaceted: we build open source software for managing meetings, we train groups to facilitate learning circles, we maintain an online community for facilitators, and we develop and curate open educational resources. In late 2021, we’re launching two exciting new initiatives: an institutional membership program for library systems (“Teams”) and a pilot for credit-bearing learning circles in partnership with College Unbound.

    We are searching for a Community Coordinator with a background in community experience and customer support to oversee our existing virtual community, help support our new initiatives, and define a meaningful overlap between the two. To start, the community coordinator role will be a 4 day/week contract position (32 hours/week; ideally Monday-Thursday) for one year with the hope and intent to extend. You can be based anywhere so long as your working day overlaps with 9–12PM Eastern US time. Salary starts at USD $40,000.

    Primary Responsibilities
    • Manage asynchronous support channels (forums, email, social media) to answer questions and orient new community members (approx. 5–10 inquiries/week)
    • Contribute to ongoing maintenance of P2PU’s user-facing documentation and community-curated course library
    • Collaborate with Production Lead to document community stories and insights across public news channels (newsletters, blog posts, social media)
    • Collaborate with team to coordinate and host regular community events (monthly calls, yearly gatherings)
    • Run at least 1 learning circle per year to gain experience with the model, test P2PU’s software tools, and explore new learning materials
    • Work with Partnerships Lead to build Teams relationships through onboarding, facilitation training, 1:1 support hours, and quarterly check-in calls
    • Shape the presentation and offerings of the library membership program by documenting success stories and collecting member feedback on desired updates to learning materials, software features, and support systems
    • Coordinate with partners at College Unbound to support students participating in learning circles for academic credit
    Qualifications
    • Strong communication skills in English (both verbal and written) across a variety of mediums and audiences (including those with limited English or digital literacy). Communication skills in other languages are a plus!
    • Comfortable using or learning Google Suite, Gitbook, Discourse, Mailchimp, Wordpress, and Github. (A basic understanding of writing Markdown will come in handy too.)
    • Systems thinker who instinctually considers how everything we do contributes to the bigger picture.
    • Intellectually curious and deeply passionate about challenging the hegemony of formal education through community-based learning. Desire to learn new things about both technology and education.
    • Organized self-starter able to set and meet deadlines, proactively communicate, and create or improve internal processes when needed.
    • Comfortable working in a distributed/online setting with colleagues across a 9-hour time zone range and able to travel globally up to 4 weeks/year (when it’s safe to do so).
    To Apply

    Please send a resume and a short cover letter to thepeople@p2pu.org with “Community Coordinator” in the subject line by September 20, 2021. In your cover letter, please let us know how this work aligns with your personal and professional interests and why you are well suited for the job.

    P2PU does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Apply Now

    Community Market Research Internship

    Gartner Research

    Stamford
    Community Management
    🗓
    October

    About the role:

    Are you motivated by ideas? Are you interested in a career in Market Research? When you join Gartner Research, you’ll be part of a leading-edge team that values expert insights, bold ideas and intellectual courage. This is your chance to directly influence the world’s leading organizations.

    What you will do:
    • Assist in conducting world-class research to generate actionable insights for C-Suite executives across the business and their teams, helping them solve key business problems and transform the way their organizations operate
    • Contribute to the development and engagement of our own internal community
    • Develop skills and gain exposure to various market research functions such as research design, data management, insight generation, and data visualization
    • Advance your knowledge in research by learning from market research experts
    What you will need:
    • Enrollment in university program as a rising college senior with expected graduation date within 1 year
    • Creativity and curiosity
    • Familiarity with research methods
    • A working knowledge of Excel, PowerPoint
    • Programming skills in Python, R or SPSS preferred
    What you will get:
    • Competitive salary, generous paid time off policy, charity match program, and more!
    • Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching
    • Collaborative, team-oriented culture that embraces diversity
    • Professional development and unlimited growth opportunities

    #LI-Remote

    #EarlyCareers

    Who are we?

    Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

    What makes Gartner a great place to work?

    Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

    What we offer:

    Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

    The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

    Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 203-964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

    Job Requisition ID:59917

    By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

    Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

    For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

    Apply Now

    Community Lead

    Vitalize

    Remote
    Community Management
    🗓
    October

    Vitalize seeks an entrepreneurial, detail-oriented, highly organized team member who is passionate about community building. The Community Lead position offers an exciting opportunity to play a hands-on role in growing an investing community that empowers "angel investing for everyone." Experience in community building and 3+ years of work experience are required.

    The Community Lead position reports to the Director of Marketing and is a full-time role to start immediately.

    Key Responsibilities

    Member Recruitment and Onboarding

    • Execute member growth strategies as laid out by the Director of Marketing, generating leads through marketing, press, and educational efforts
    • Sign up new leads and onboard them to the Vitalize Angels platform

    Member Engagement and Education

    • Be the point person for answering member questions
    • Organize virtual events with guest speakers for members (AMAs, Fireside Chats, etc.)
    • Assemble virtual events for members to connect with each other (Small group and 1 on 1)
    • Facilitate engagement in our member Slack channel
    • Maintain metrics on our community engagement efforts

    Newsletter

    • Create an ongoing newsletter for community members
    • Regularly evaluate newsletter metrics within ConvertKit and determine any necessary adjustments to our strategy

    Investments

    • Schedule and run webinars for community investment opportunities
    • Aggregate member feedback on investment opportunities via Slack and email; coordinate with the investment team on any follow-ups required
    • Answer member questions about open deals

    Research

    • Conduct "best practices" research on community building
    • Curate the top resources on angel investing for our members, sharing them through Slack and our email newsletter on an ongoing basis

    Platform & Founder Community

    • Assist Vitalize portfolio companies with customer connections facilitated by our community members and broader networks
    • Track the connections and assistance provided to portfolio connections via Airtable
    • Manage our founder community in Slack
    Your Profile
    • You are a people person
    • You are extremely detail-oriented
    • You communicate proactively
    • You are passionate about innovation
    • You are resourceful and adaptable, with the ability to solve problems & improve processes
    • You are professional and organized
    • You are able to work independently and as part of a team
    • You are able to juggle multiple projects at once and have a high comfort with ambiguity
    Required Skills & Experience
    • Background in community building
    • Experience starting or leading a business or major initiative at school, work, a non-profit, etc.
    • 3+ years of work experience
    • Strong written and oral communication skills
    • High comfort with Notion, Slack, Airtable, ConvertKit, and other productivity apps.
    • Location is flexible although Chicago, San Francisco, or Los Angeles is preferred
    About Vitalize

    Vitalize is a venture capital fund that invests in seed stage software companies focused on future of work + learning. Vitalize has backed amazing startups such as The Mom Project, Placer.ai, Elevate K-12, Toucan, Zero Grocery, Enklu, Zingtree, and many more!

    Vitalize Angels is a community of 225+ investors writing 15-20 checks per year into high-potential pre-seed software companies in future of work + learning.

    To Apply

    Interested individuals should apply by DM'ing Justin Gordon on Twitter (@justingordon212) with a link to your application. This could include your resume, social media profiles, a video about how you would contribute to this role or a static document such as a deck or traditional cover letter. The application should highlight what you could bring to the role and should take someone five to ten minutes to review in its entirety.

    Note: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

    Apply Now

    Community Manager

    First Round

    San Francisco
    Community Management
    🗓
    January

    First Round is a seed-stage venture capital firm that is committed to connecting startup entrepreneurs to the knowledge, people, and companies they need for maximum impact. Uber, Roblox, and Snackpass are some of the companies we’ve been fortunate to partner with — and we’re just getting started.

    We're searching for a Community Manager to join our mission to build and serve the world's strongest community of entrepreneurs. We're looking for someone who is excited to help us curate the incredible community of founders and operators across our companies. Your main focus will be to nurture the First Round Network, our internal platform that connects everyone inside of our 250+ companies. The First Round Network is the source of truth for employees at the companies we back, and a cherished resource for the First Round community. It's the place for thousands of our community members to connect and share knowledge.

    Your core role as a Community Manager will include:
    • Manage First Round Network. You’ll help find answers to questions, post and curate content that is relevant to our community, and set up Ask Me Anything sessions with experts in our community. You'll provide administrative support to ensure that Network is a high-quality resource including updating our user database and cleaning up content shared. You’ll update and add new resources to our Resource Library to best support our companies.
    • Create email marketing content. You’ll write the weekly community newsletter to update our members about upcoming events and news. You’ll create and send new user onboarding and product feature update emails.
    • Create experiments to drive user engagement. You’ll analyze First Round Network user engagement patterns, create and analyze surveys to improve our programs and facilitate meaningful connections with thousands of community members.
    • Plan events. You’ll plan virtual and in-person events from start to finish. The events will take many different forms: large speaker events, small training sessions, interactive group discussions, and more.
    You could be a great Community Manager at First Round if:
    • You are an execution machine. When you're tasked with something, it's done with the utmost thought and care. You have a knack for details and never drop a ball. You feel a sense of accomplishment after seeing a project come to fruition and can't wait to take on the next task with the same level of energy.
    • You are a great writer. You’re someone who can synthesize big ideas into tidy bullet points and important takeaways (like these).
    • You are analytical and data-driven. You love getting into data, pulling insights, and recommending improvements to our programs.
    • You are eager to learn about the startup ecosystem and dive into the challenges that our founders and companies face. You’re curious to understand how companies get built, scale, and operate.
    • You have 0-3 years of work experience.

    Not required, but bonus points if you know a bit of SQL and/or enjoy public speaking.

    Our Values:
    • We serve entrepreneurs. We owe them our unvarnished opinion and unwavering support.
    • We honor quality. The little things matter. High standards and attention to the craft are valued here.
    • We favor action and think long-term. We decide and execute with urgency today. We define success with the long-term in mind.
    • We cherish diversity and inclusion. The strongest communities around the world are diverse and inclusive. We work hard to make sure ours is, too.
    • We do things our own way. We choose to be original and find unique, creative solutions to our biggest problems.
    • We have fun. We take our work seriously, but not ourselves.

    First Round is dedicated to building a diverse and inclusive workspace. We encourage people from underrepresented groups to apply because we believe that our diverse team helps us build and serve the strongest community of entrepreneurs.

    APPLY FOR THIS JOB


    Apply Now

    Community Manager

    Toggl

    Remote
    Community Management
    🗓
    October
    The Role

    We are looking for a passionate Community Manager to join our team. If you are a tech-savvy professional, experienced in social media, community building, and promotional events, we want to meet you. The salary for this position is €45,000 annually. You can work from anywhere in the world.

    • Design and implement social media and community strategy to align with business goals across various networks (Twitter, Facebook, Instagram, LinkedIn, owned channels, etc.)
    • Perform research on current benchmark trends and audience preferences
    • Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos, and news) Plan and oversee the creation of design assets for social media accounts (e.g. Facebook timeline cover, profile pictures, etc.)
    • Suggest and implement new features to develop brand awareness, like promotions and competitions
    • Respond to comments and customer queries in a timely manner
    • Monitor and report on feedback and online reviews
    • Organize and participate in events to build community and boost brand awareness
    • Coordinate with Marketing, Product, and Sales teams to ensure brand consistency and to stay updated on new products and features
    • Nurture relationships with customers, potential customers, industry professionals, and journalists
    • Prepare weekly and monthly reports on key metrics and ROI
    About You
    • Proven hands-on experience with social media and community management for brands
    • Experience working with B2B SaaS brands
    • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, etc.)
    • Excellent (copy)writing and communication skills
    • Ability to identify and track relevant community metrics
    • Ability to interpret website traffic and online customer engagement metric
    Toggl Benefits

    We’ll make you an offer you can’t refuse

    • Freedom to choose when and where you work
    • 24 days of paid time off a year, plus your local holidays
    • Between 2 and 8 in-person meetups per year for team-building (expenses covered)
    • Laptop and a €2,000 budget to set up your home office
    • Reimbursement for co-working space membership or internet service at home
    • Opportunities to attend trainings, workshops, and conferences
    • Monthly reimbursement for gym membership, massage, and other wellness services
    • Support for buying a phone, eyeglasses or tools you need for doing your best work
    Apply Now

    Community Engagement Manager

    Super Connector Media

    Remote
    Community Management
    🗓
    September
    Description

    Are you as passionate about maximizing impact as you are about providing an exceptional experience for every client?

    Super Connector Media thrives off the success of the members of our online group coaching programs and exclusive mastermind experience. We're looking for a strategic, growth-focused, and results-driven Community Engagement Manager to engage, retain, and enable our clients to achieve their goals - and go further! Our Client Success team serves as the primary advocate for our clients, guiding them along a path to success and engaging resources across the company to accelerate the adoption and expansion of our life-changing programs.

    As Community Manager, you play a key role in member retention and success. Through your partnership, they will derive maximum value from their investments in our programs, leading to massive success, retention, and renewal. Few roles provide such a direct impact on the growth of the company! Our team is entirely distributed so this role can be located anywhere in the United States. We’re a culture of personal development junkies committed to living out our values each and every day. Learn more about our values and how they show up daily here!

    What You’ll Do:
    • Master Super Connector Media’s messaging, program deliverables and sales process
    • Regularly engage with our members through our social platforms and email communication, getting to know their history, their business objectives and the goals they are looking to achieve from our programming
    • Bring a bright, positive energy to members that encourages participation and engagement
    • Handle all administration and management of our member Facebook groups
    • Engage enthusiastically in our Facebook groups daily
    • Evangelize member success stories and program effectiveness to attract more members and more coaches to our programs
    • Partner with our lead coach and lead project managers to coordinate client success efforts across all areas of the business
    • Create and send weekly member update emails
    • Scheduling, coordinating, and hosting program group sessions
    • Provide general support to members via email
    • Create and manage member recognition/incentive initiatives
    • Identify and engage with inactive members to reignite their spark
    • Facilitate member collaboration and connection efforts
    • Assist in ad-hoc reports and special projects as needed

    Requirements
    • 3+ years of customer experience required
    • Associate's degree or equivalent experience in a client service related field
    • Strong proven work ethic and able to tackle tasks independently
    • Experience working within a team environment with sales and services peers
    • Ability to navigate data and people to find answers
    • Expert knowledge of Facebook Group functionality
    • Desire to provide the best possible experience for our members
    • Ability to multitask effectively in a fast paced environment
    • Experience with, or ability to learn, operational software such as Slack and Clickup
    • Familiarity with Google Drive and Google’s suite of tools (e.g., Sheets, Docs, Slides)
    • Business coaching or accountability coaching industry experience a plus, but not required
    Apply Now

    Community Manager

    Revolut

    New York
    Community Management
    🗓
    September
    About The Role

    We are looking for a Social Media Community Manager to help make Revolut into a household name. As a social media manager, you will deliver exceptional content over multiple social channels to help increase both Revolut’s brand awareness & brand consideration in the mass market, maximizing the opportunity that rapid evolution in social trends present. You will collaborate with a talented team of product, brand, and design experts as well as work closely within our growth team to deliver on our goals. What you need to achieve.

    What You'll Be Doing
    • Identifying all the approachable and hottest social media resources relevant to our target audience.
    • Creating, scheduling and publishing content across multiple social media channels
    • Being engaging, funny, responsive and of-the-moment to create viral and shareable moments
    • Using your platform knowledge and creative skills to create boundary-pushing, attention-grabbing social content using the latest affordances on each channel
    • Bringing all of Revolut’s product offering to life creatively, from Metal cards to travel perks
    • Calmly and carefully dealing with customer and tech issues, if needed Your daily routine will consist of media planning, copywriting, content management (texts, pictures, videos) and tracking the efficiency.

    What You'll Need
    • Experience in social media roles delivering highly engaging content and social followings in a world class consumer-facing business known for high quality social media execution
    • Proven experience of creating world class social content resulting in uptake and coverage in mass-market media outlets
    • Proven record of setting up and developing social media accounts across YouTube, Twitter, LinkedIn, TikTok, Facebook and Instagram with at least 1 million followers in total
    • Genuine enthusiasm for IT, high-technology business and FinTech industry: you are aware of all the latest news and trends; - - Comfortable working in a high performing, analytical and results-driven environment
    • You’re a natural storyteller, creative and know how to build awareness
    • You’re a team player, well organised and keep cool when working to tight deadlines

    A little about us

    When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services. As our customer base has boomed in the last year, we’ve expanded our team to match that growth. We started 2019 with several hundred employees; we closed it out with 2000.

    What we’re looking for

    Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our five core values: we believe that we Get it Done because we Think Deeper and are strongly rooted in the Dream Team. We Never Settle hence why we always Deliver Wow. You want to join a community of forward-thinking people - we are here for you. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.

    Perks And Benefits
    • You’ll get to work in one of the hottest and fastest growing tech startups in the world right now
    • We’ll arm you with all of the latest tech equipment
    • Competitive salary
    • Competitive 401(k) plan
    • Competitive vacation policy
    • Flexible work hours

    By applying for the above role, you confirm that you have reviewed our Data Privacy Notice for Candidates .

    Apply Now

    Community Manager

    Industrious

    New York
    Community Management
    🗓
    September

    About The Role
    Our Community Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don’t know, you’re comfortable asking. Your drive makes you excited to connect with the broader business community. You’re proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.

    Read how one of our Community Managers creates great days for our members here.
    Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience.

    We are Industrious.
    Extraordinary is no ordinary achievement. We’ll only make this dream happen with a team of considerate collaborators who don’t think inside the box. In fact, we don’t even see one. Come join our team.

    In a year you’ll know you’re successful if:
    • You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
    • You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!)
    • You're a leader and empathetic, structured manager for your operations associate and have empowered them to take ownership of the space

    You’re a Great Fit For This Role If
    • No member request is too big or too small for you to handle
    • You’re energized by people and work well in a team
    • Your attention to detail is something people comment on
    • You’re resilient. You know growth only comes from embracing challenging and unpredictable days
    • You’re willing to get your hands dirty one minute and think big picture the next

    Perks

    In addition to our incredible team, there are lots of other fun reasons to work with us.

    • Health care, including vision and dental
    • Learning & development grant
    • 401K plan
    • Generous vacation time
    • Paid parental leave
    • Team outings and annual company-wide offsite

    Industrious In The News
    • CBRE Acquires 35% Stake in Flexible Workspace Firm Industrious
    • The Continued Rise of Offices in a Virtual World: Industrious
    • Flex-Office Provider Industrious Expands As Industry Contracts
    • Future of Flex: How Employee Choice Could Change Offices for Good
    • As Other Co-Working Spaces Struggle, Startup Industrious Stokes a Growing Niche

    Locations we're hiring at:

    • Industrious West 30th
    • Industrious SoHo West
    • Hana by Industrious at 3 World Trade Center
    Apply Now

    Community Manager

    Zencity

    Remote
    Community Management
    🗓
    September
    What is the role?

    Zencity is looking for a passionate and energetic Community Manager to build, lead and scale our brand new Zencity Community.

    The Zencity Community will be the meeting place of our clients, local government leaders, to exchange ideas, consume knowledge, and connect with fellow members and professionals to discuss challenges in their field.

    As our first-ever Community Manager at Zencity, you will work fully remote, be responsible for all community-building aspects including design and implementation, promotion of knowledge-sharing materials, creation of a core group of champions, and crafting new ways to generate value for our community members. You will work closely with multiple teams throughout the organization to collaborate, create new channels for knowledge-sharing, and develop stronger system integrations.

    Reporting directly to the Director of Customer Success in our Client Services Department, this is a unique opportunity to take on a brand new strategic role at Zencity in which you will shape the identity of what our community will look like, bring more value to our clients and help them better serve their residents.

    Responsibilities:
    • Build, lead, and scale Zencity’s first ever community, including managing end-to-end processes of tool selection and implementation.
    • Organize client events including webinars, meetups, and round tables
    • Empower clients through educational materials to learn from the community and brand themselves as experts in resident engagement.
    • Develop engaging content and initiatives that drive value, including industry experts, best practices, webinars, news & announcements.
    • Partner with Product and Marketing teams to create and maintain a feedback loop for new and planned features and marketing activities.

    Requirements
    • 2+ years of experience as a community manager (or similar role) from a SaaS company
    • Previous experience in content creation, social media management, marketing \ product marketing -an advantage.
    • Strong knowledge and experience in the government industry - a big plus
    • Strong orientation to the design/code/product communities - a big plus
    • A great communicator with written and verbal skills
    • Data-driven; measure, analyze and report on community activity, usage, and success metrics via the community platform’s reports
    • Possess strong project management skills.
    • Have the ability to work independently.
    • Have great communication and relationship-building skills to learn, collect and share knowledge from different teams within the organization.
    Apply Now

    Community Manager, Podcast Network

    HubSpot

    Cambridge, MA, USA
    Community Management
    🗓
    September

    HubSpot is looking for a Community Manager to manage the operations of the HubSpot Podcast Network, the audio destination for business professionals. The right person for the job is organized, has great attention to detail, and has exceptional communication skills.

    The role

    This role is for someone who loves podcasts! Is that you? Do you enjoy working with creative teams? Do you want to learn from the best podcasters in the business podcasting space? Are you invested in supporting creatives with effective marketing strategies? If your answer is yes, then you’ll enjoy this high-impact, high-visibility role.

    This position sits on the Marketing Team and is responsible for managing the advertorial calendar, building relationships with podcasters, and coordinating marketing strategies to help each of our network shows grow. This role will partner with our HubSpot Podcast Network Manager to find opportunities for cross-promotion, and support the

    Brand Strategy team to create engaging and custom brand ads that seamlessly fit into our podcast shows.

    The right candidate for this role has strong interpersonal skills, knowledge of advertising operations, project management skills, and a special interest in the podcast industry. They will anticipate the needs of our podcast shows and stay ahead of our advertorial calendar. This person is a pro at working collaboratively.

    In this role, you’ll get to:
    • Work with and learn from the best business podcast hosts in the industry
    • Collaborate with our Podcast Network Manager on the overall strategy and growth of the network
    • Work with our Brand Strategy team to ensure we’re delivering engaging brand messaging through our ad campaigns
    • Manage the HubSpot Podcast Network advertorial calendar
    • Coordinate with our podcast teams and internal promotional teams to launch innovative marketing campaigns
    • Measure and report on performance of marketing and advertising strategies to drive audience growth and conversion. Based on data-driven insights, continually optimize efforts against newly established benchmarks.

    We are looking for people who have:
    • Strong communication skills and an ability to work collaboratively and cross-functionally.
    • Strong project management skills
    • A proven track record managing editorial and/or advertorial calendars
    • Experience executing successful marketing campaigns
    • Experience growing an audience in podcasting is a big plus!
    • An ability and desire to stay up-to-date with the ever-changing podcast industry
    • A strong work ethic, drive, and determination to accomplish goals
    • A growth mindset and thrives on receiving feedback in order to improve
    • Exceptional people skills and loves working with people every day
    Apply Now

    Community Manager, Podcast Network

    HubSpot

    Remote USA
    Community Management
    🗓
    September

    HubSpot is looking for a Community Manager to manage the operations of the HubSpot Podcast Network, the audio destination for business professionals. The right person for the job is organized, has great attention to detail, and has exceptional communication skills.

    The role

    This role is for someone who loves podcasts! Is that you? Do you enjoy working with creative teams? Do you want to learn from the best podcasters in the business podcasting space? Are you invested in supporting creatives with effective marketing strategies? If your answer is yes, then you’ll enjoy this high-impact, high-visibility role.

    This position sits on the Marketing Team and is responsible for managing the advertorial calendar, building relationships with podcasters, and coordinating marketing strategies to help each of our network shows grow. This role will partner with our HubSpot Podcast Network Manager to find opportunities for cross-promotion, and support the Brand Strategy team to create engaging and custom brand ads that seamlessly fit into our podcast shows.

    The right candidate for this role has strong interpersonal skills, knowledge of advertising operations, project management skills, and a special interest in the podcast industry. They will anticipate the needs of our podcast shows and stay ahead of our advertorial calendar. This person is a pro at working collaboratively.


    In this role, you’ll get to:
    • Work with and learn from the best business podcast hosts in the industry
    • Collaborate with our Podcast Network Manager on the overall strategy and growth of the network
    • Work with our Brand Strategy team to ensure we’re delivering engaging brand messaging through our ad campaigns
    • Manage the HubSpot Podcast Network advertorial calendar
    • Coordinate with our podcast teams and internal promotional teams to launch innovative marketing campaigns
    • Measure and report on performance of marketing and advertising strategies to drive audience growth and conversion. Based on data-driven insights, continually optimize efforts against newly established benchmarks.

    We are looking for people who have:
    • Strong communication skills and an ability to work collaboratively and cross-functionally.
    • Strong project management skills
    • A proven track record managing editorial and/or advertorial calendars
    • Experience executing successful marketing campaigns
    • Experience growing an audience in podcasting is a big plus!
    • An ability and desire to stay up-to-date with the ever-changing podcast industry
    • A strong work ethic, drive, and determination to accomplish goals
    • A growth mindset and thrives on receiving feedback in order to improve
    • Exceptional people skills and loves working with people every day
    Apply Now

    Community Lead

    Vitalize Angels

    Chicago, San Francisco, Los Angeles
    Community Management
    🗓
    September

    Vitalize seeks an entrepreneurial, detail-oriented, highly organized team member who is passionate about community building. The Community Lead position offers an exciting opportunity to play a hands-on role in growing an investing community that empowers "angel investing for everyone." Experience in community building and 3+ years of work experience are required.

    The Community Lead position reports to the Director of Marketing and is a full-time role to start immediately.

    Key Responsibilities

    Member Recruitment and Onboarding

    • Execute member growth strategies as laid out by the Director of Marketing, generating leads through marketing, press, and educational efforts
    • Sign up new leads and onboard them to the Vitalize Angels platform

    Member Engagement and Education

    • Be the point person for answering member questions
    • Organize virtual events with guest speakers for members (AMAs, Fireside Chats, etc.)
    • Assemble virtual events for members to connect with each other (Small group and 1 on 1)
    • Facilitate engagement in our member Slack channel
    • Maintain metrics on our community engagement efforts

    Newsletter

    • Create an ongoing newsletter for community members
    • Regularly evaluate newsletter metrics within ConvertKit and determine any necessary adjustments to our strategy

    Investments

    • Schedule and run webinars for community investment opportunities
    • Aggregate member feedback on investment opportunities via Slack and email; coordinate with the investment team on any follow-ups required
    • Answer member questions about open deals

    Research

    • Conduct "best practices" research on community building
    • Curate the top resources on angel investing for our members, sharing them through Slack and our email newsletter on an ongoing basis

    Platform & Founder Community

    • Assist Vitalize portfolio companies with customer connections facilitated by our community members and broader networks
    • Track the connections and assistance provided to portfolio connections via Airtable
    • Manage our founder community in Slack

    Your Profile
    • You are a people person
    • You are extremely detail-oriented
    • You communicate proactively
    • You are passionate about innovation
    • You are resourceful and adaptable, with the ability to solve problems & improve processes
    • You are professional and organized
    • You are able to work independently and as part of a team
    • You are able to juggle multiple projects at once and have a high comfort with ambiguity

    Required Skills & Experience
    • Background in community building
    • Experience starting or leading a business or major initiative at school, work, a non-profit, etc.
    • 3+ years of work experience
    • Strong written and oral communication skills
    • High comfort with Notion, Slack, Airtable, ConvertKit, and other productivity apps.
    • Location is flexible although Chicago, San Francisco, or Los Angeles is preferred

    About Vitalize

    Vitalize is a venture capital fund that invests in seed stage software companies focused on future of work + learning. Vitalize has backed amazing startups such as The Mom Project, Placer.ai, Elevate K-12, Toucan, Zero Grocery, Enklu, Zingtree, and many more!

    Vitalize Angels is a community of 225+ investors writing 15-20 checks per year into high-potential pre-seed software companies in future of work + learning.

    To Apply

    Interested individuals should apply by DM'ing Justin Gordon on Twitter (@justingordon212) with a link to your application. This could include your resume, social media profiles, a video about how you would contribute to this role or a static document such as a deck or traditional cover letter. The application should highlight what you could bring to the role and should take someone five to ten minutes to review in its entirety.

    Note: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

    Apply Now

    Local Community Lead

    Notion

    Contract
    Community Management
    🗓
    September
    About The Role:

    We're lucky to have a vibrant, creative community building all kinds of cool things with Notion and sharing it with the world. They host online and offline events, make videos, share advice and templates, translate marketing into other languages, and so much more. This global community plays a huge part in inspiring users in ways we never thought possible.

    Now, we're looking for several community leaders to join our team as contractors, who can help rally, support, and shape our communities in three of our biggest markets: Korea, Japan and France. In this role, you'll serve as geo-specific Notion leaders and experts in the local community, helping us produce and share localized content, and more we haven't thought of yet.

    What You'll Do:
    • Build. You'll help us plan and execute ways for us to scale our local community programs while retaining the same warmth and kindness felt in the community since early on. This requires a lot of detail-oriented logistics - from setting up online events and meetups to building Notion templates, to helping community members succeed in their work.
    • Represent. You'll represent Notion in your country by speaking at conferences, becoming an extension of our brand on social media, helping out with PR efforts, contributing to online forums, and building relationships with local influencers.
    • Listen. You'll constantly monitor and participate in conversations about Notion in your country, surfacing sentiment, exceptional user-generated content, and feedback from both new and power users. You'll share insights and lessons directly with the team to influence product development, marketing campaigns, and more.
    • Test. The faster we can figure out what works, the sooner we can provide more value to the community. You'll identify metrics that actually map to our goals, use them to figure out what programs we should invest in, and relentlessly iterate.
    What We're Looking For:
    • You've built significant communities. You've helped create or moderate a vibrant community for yourself or a company before. You come with a toolkit of tactics to do this again for us. You love connecting people and helping others when the opportunity arises.
    • You're a Notion power user. You're comfortable building relational databases and sharing your own templates. You've watched dozens of the advanced tutorials on YouTube (and maybe created some of your own) and been to at least one Notion meetup.
    • You understand your local community. You have a deep understanding of what makes communities successful in your country.
    • You're already an evangelist. You enjoy helping people set up their Notion workspaces and spend a time teaching folks how to use the product or answering questions.
    • You're comfortable with video. You've created videos on YouTube or Loom and hosted webinars for a company. You're charismatic and clear in your communication style.
    • You're analytical. You know how to conduct experiments, understand metrics in a tool like Amplitude, and create reports.
    • You're familiar with social platforms. You're experienced with tools like Facebook Groups, Slack, Discord, and Telegram. You stay up to date with the latest tools that could help us foster stronger community.
    • You have a strong execution mindset. We're moving fast and there is a lot to do every day. You don't mind getting scrappy!
    Apply Now

    Senior Community Manager

    Slack

    Remote
    Community Management
    🗓
    September

    At Slack, our mission is to make people’s working lives simpler, more pleasant, and more productive – and our users are at the heart of everything we do and build. We’re looking for a Senior Community Manager to join our team and support our most passionate customers and users.

    Our community mission is to empower all users to thrive in Slack and turn the champions of our community into force-multipliers who can share their knowledge with others at scale.

    In this role, you’ll oversee the management of the community from strategy through execution, working closely with cross-functional teams and business stakeholders to define, develop, and execute community related initiatives.

    This brand new role will live in Product Marketing, on our Community team, reporting to the head of Community. It is highly cross-functional, requiring partnership with fellow marketers and colleagues in product, engineering, sales, customer experience and more.

    Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like you, why not say hello?

    What you will do
    • Moderate, listen and engage regularly with our amazing community members, providing them with any support and resources they need, activating the community around a shared mission
    • Design, configure, and continually optimize the community digital experience
    • Cultivate a sense of trust, care, well-being, inclusiveness, and belonging in the community
    • Develop and implement internal and external community advocate programs to motivate and incentivize top community contributors
    • Develop and maintain a comprehensive set of community guidelines and policies
    • Monitor community health and produce reports on relevant issues and outcomes
    • Represent the voice of our community in cross-departmental communications, sharing trends, pain points, and sentiments
    • Understand how to manage difficult situations within the community with tact and to escalate when appropriate
    • Identify sources of churn in the community and come up with creative ways to reduce churn
    • Meet regularly with internal stakeholders providing community insights, updates and guidance on ways to engage with the community
    • Develop and manage a robust community content strategy ensuring accuracy and relevancy
    What you should have
    • 4-7+ years of related community management experience building, managing and scaling online communities
    • Empathy, you understand community feedback and will put yourself in their mindset and make actionable decisions based on it
    • An affinity for Slack the product
    • You have worked with cross-functional teams (Marketing, Product Management, Customer Success) to plan and execute supporting community activities
    • You have worked with one or more community platforms (e.g., Salesforce Experience Cloud, Lithium/Khoros, Jive, Higher Logic/Vanilla, Telligent/Verint, inSided)
    • Excellent teamwork and written/verbal communication skills
    • Strong interpersonal skills, ability to develop relationships and communicate with all levels of the organization and with outside groups
    • You are able to manage deadlines and work collaboratively in a fast-paced, highly dynamic environment; highly organized, with the ability to work with multiple teams in different countries
    • You are comfortable with ambiguity
    • Maturity to prioritize and understand where to introduce new processes without slowing things down
    • ‍A strong generalist, you can seamlessly shift gears between different working styles and regularly learn new processes
    • Passionate about being a community and customer advocate with a willingness to go the extra mile to serve our customers
    • Experience at an enterprise software company is a plus

    Slack is a layer of the business technology stack that brings together people, data, and applications – a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses and teams of all kinds use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco, CA and has sixteen offices around the world. For more information on how Slack makes teams better connected, visit slack.com.

    Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

    Come do the best work of your life here at Slack.

    Slack is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Slack is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.

    Visa sponsorship is not available for candidates living outside the country of this position.

    Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

    Apply Now

    Senior Community Lead

    Citi

    New York
    Community Management
    🗓
    September
    Overview

    Citi’s technology team is growing at lightning speed, and we’re looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business. Citi’s technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

    About the Role

    The Community Outreach role is part of a globally distributed team focused on driving community engagement with the initiative and ensuring that developers are well-informed about the programmer and have a powerful voice to raise issues and shape the approach. The Community team is a key strategic function and will take part in wider departmental initiatives.

    A key component of the role is supporting the cultural transformation of ICG Technology. A powerful cultural vision must be widely known to have effect and awareness of our vision is thus the fundamental foundation of our culture change. Another key element is soliciting feedback. In addition to the direct benefits of feedback, making your voice heard is the key to self-empowerment. Mechanisms for soliciting feedback can therefore accelerate and reinforce cultural change as well as acting as an indicator of cultural impact by the wider programmer.

    About the Department

    Developer Engineering is a new function within ICG Technology. Our mission is to make it easy and enjoyable for development teams to go from a business idea to delivery of an innovative production solution. This will be done by improving and upgrading our tools, streamlining our processes, automating and strengthening our controls, and helping development teams adopt modern ways of working.

    This new initiative represents a key investment in our future development capability. We are assembling an expert team to transform the working environment of the 18,000 people who make up the ICG development community and help them dramatically change their approach to developing software across the many different technologies we support. This is a challenging remit, but with the scale and variety comes a unique opportunity to be agents of cultural and technical change who have a huge impact on the bank.

    Key Responsibilities:
    • Contributes as part of a distributed community team located in key development centers globally
    • Key figure in their region, advertising initiatives underway and encouraging feedback and engagement from developers
    • Leverages existing communities (such as Engineering Excellence) and builds new ones around key initiatives or areas of interest
    • Solicits feedback and contributes to the community ideas portal, ensuring local participation
    • Executes a localized communications strategy
    • Contribute to campaigns, bringing local culture and character to them, tuning as required
    • Pain points management and backlog grooming (feeding into DevOps team)
    • Drives positivity and constructive discussions without sugar-coating current issues
    • Ensures their region is well-represented and acts as a local face for the initiative
    Characteristics:
    • Charismatic and engaging person who can stand their ground in the face of disagreement or cynicism
    • Excellent communicator who gets on well with others, building strong professional relationships
    • Strong public speaker, able to engage and excite audiences
    • Great writer, able to shape persuasive articles
    • Able to negotiate and influence at all levels
    • Collaborative by nature, builds partnerships across the firm
    • Creative and innovative, brings different angles to problems and provides new solutions
    • Risk and security focused, putting diligent risk management and security at the core of everything they do
    Experience:
    • Proven track record of excellence in communications
    • Great knowledge of the development process, ideally from working with development teams in a banking environment

    This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive The IT Business Lead Analyst is a senior-level position responsible for liaising between business planning.

    Responsibilities:
    • Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high-impact projects
    • Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment
    • Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives
    • Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry standards
    • Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decisions
    • Supervise day-to-day staff management issues, including resource management, work allocation, mentoring/coaching and other duties and functions as assigned
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
    Qualifications:
    • 6-10 years of experience
    • Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis
    • Experience with all phases of Software Development Life Cycle
    • Comprehensive knowledge of the principles of business analysis
    Education:
    • Bachelor's degree/University degree or equivalent experience
    • Master's degree preferred

    Apply Now

    Social Media Manager

    Healthy Roots Dolls

    Detroit
    Social Media
    🗓
    September
    Join Our Team

    Healthy Roots Dolls is a toy company that is bringing diversity to the toy aisle with multicultural children’s products. We believe that every child has the ability to be whatever they want, but they need the right tools to see it in themselves.

    Here are our current open roles:

    To be considered for a role, please apply below to join our team and help us build products that inspire children to be all that they can be.

    For any questions please email jobs@healthyrootsdolls.com. Applications are not accepted via email.

    Apply Now

    Communication Designer

    Clubhouse

    San Francisco
    Community Designer
    🗓
    December

    Clubhouse is a new type of social product based on voice. It allows people everywhere to talk, tell stories, develop ideas, deepen friendships, and meet interesting new people around the world.

    Our early users love the product and we have been featured in publications like The New York Times, Forbes, The Telegraph, TechCrunch, CNBC, and WIRED. Today, we are a small and productive team with a strong background in consumer products. We are well funded, with recent backing from top-tier VCs and many of the best angel investors from Silicon Valley and beyond.

    As we open up Clubhouse to the whole world, we are seeking to add a few extraordinary people to our growing team. If you think you would be a good fit, please let us know! 🙏


    The Role

    As a member of the design team, you’ll work closely with our founders, product, and marketing teams to help us implement our evolving brand. During the pandemic, we are working remotely. We are fully remote during the pandemic and this position will be based in San Francisco when we are able to safely re-open our office.

    Who you are

    You are experienced. You’ll be joining as our first Communication Designer. You’ll implement our evolving brand, voice, and strategy as Clubhouse grows as a company and product.


    You bias towards action. You favor practical choices, speed and a respect for sequencing. You focus on the things that matter and push back on things that don’t. You make deadlines for yourself and you move fast.

    You’re scrappy and entrepreneurial. You thrive in fast-paced environments and are comfortable with not knowing the answer to something. You are willing to roll up your sleeves no matter what the challenge is.

    You take pride in what you do. You care deeply about your work. You read through details and think about every bit of the brand experience. If something seems off, you come up with a good solution and fix it without being asked to do so. You’re proactive with suggestions and people know they can count on you to get things done.

    You enjoy your work. You love what you do, think about it in your free time, and often find yourself building at strange hours—not because you feel you have to, but because you’re so excited to create something big for the world. Your favorite thing to do is to take on a huge challenge and pull it off.

    You care about doing the right thing. You value diversity and go out of your way to ensure others feel welcome. You enjoy hanging out with your teammates, have a low-ego, and make the workplace more fun for everyone.


    What you will do

    You’ll shape the brand strategy. You will get to use your own product (and talk with others while they are using it) every day, and have significant input into how we implement evolving brand, voice, and strategy as Clubhouse grows as a company and product. Your ideas will always be heard.

    You will partner closely with the team. Partner with the broader marketing team to build out performance-driven campaigns, prepare the team for product launches, deliver incredible brand experiences, and more. You’ll help foster a culture of design critique and feedback. You’ll also be a partner to contractors and agencies we may bring on to support our design efforts.

    You’ll grow and improve rapidly. At Clubhouse you’ll be working with an incredible team, who love to learn from and teach each other. You’ll find yourself stretching to new areas, immersed in feedback, challenged by your teammates, and growing your skills on a daily basis.

    You’ll be an owner. We believe in hiring people and giving them as much responsibility as they can handle.

    You’ll create something meaningful. Social products allow people to connect in ways that were never before possible. When the telephone was invented, it suddenly allowed people to speak with others across the world. Thanks to FaceTime, grandparents everywhere can now watch their grandchildren grow up. At Clubhouse, you’ll be figuring out something entirely new for the world—a positive product that brings people’s voices together for deep and meaningful conversations, creates new relationships, builds empathy across cultures, entertains people, and helps people develop ideas that change the course of their lives.

    As an early team member at Clubhouse you will be a critical voice and have significant influence over the direction of the company. We will compensate you well, invest deeply in your development, and ensure this is the single best work experience of your life. If you think you might be a good fit for our team, we’d love to hear from you!

    Apply Now

    Head of Community Development

    Airtime

    Los Angeles
    Community Management
    🗓
    September

    Airtime is looking for an innovative Head of Community Development to acquire creators and promote the value proposition of Airtime live social space where people build communities around shared interests through video, audio, and chat.  Continuously communicates the value proposition for creators to host discussion forums and community-building events from our platform.  Cultivates and nurtures professional relationships with creators.  Builds and leads a team focused on interfacing with creators to onboard them to the  platform.    Works cross-functionally with internal teams and brings a strong awareness of social-community building dynamics including understanding creator platforms, emerging content formats and the social space.

    A bit about the role:
    • Plan and execute an Airtime's community development/acquisition strategy
    • Build rapport  to manage new creator pipeline and deal flow
    • Initiate direct outreach to creators and sell them on the Airtime platform value proposition
    • Work with cross functional partners facilitating promotional opportunities for creators
    • Provide value-added recommendations to enhance Community Development roadmap
    • Build and lead a team of people interfacing with the supply side of a marketplace
    • Onboards creators
    A bit about you:
    • 8+ years of industry-related experience working at a label, management, agency or in digital marketing at a DSP  with 5 years of management experience
    • Deep knowledge of growth objectives with a demonstrated history of Creator relations and development to articulate Airtime’s value proposition
    • Builds Community development initiatives and drives the expansion of our strategy.
    • Entrepreneurial, hard-working, critical thinker, who is motivated by community building
    • Self-directed and experience thriving in uncertainty
    • A bias towards using data over gut instinct, and a high level of fluency in the key metrics that underpin platform success in this industry
    • A true desire to celebrate team success, even at the expense of personal fanfare (read: big egos not welcome)
    A bit about Airtime:

    Founded by Sean Parker, our mission is to empower people to create thriving online communities around shared interests, experiences, and passions. A goal like that doesn’t happen without an amazing team. With over 100 wonderful people in three offices across the country, we’re working hard to create the most welcoming online live social space out there, not only in our product but also in our organization.

    Diversity, Equity & Inclusion:

    We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone’s responsibility.

    Apply Now

    Community Lead

    Luma

    Remote
    Community Management
    🗓
    September

    Our users host yoga classes, ballet lessons, trivia nights, book clubs and more. They are incredibly talented community leaders who work hard to create welcoming, safe spaces for their members to grow and learn together.

    ​As the Community Lead, you will be the first non-technical member of the team and will work on two things:

    1. ​Creating a supportive community for our current Luma hosts
    2. ​Working with prospective hosts and onboarding them to Luma
    What does success look like?
    • ​You genuinely care about people. People who meet you remark on how present and warm you are.
    • ​You are resourceful and will do anything it takes to unblock yourself.
    • ​You communicate your thoughts and decisions clearly and proactively, and develop an efficient feedback loop with the product team that allows us to move fast and to the right direction.

    ​Sounds like you? Reach out to jobs@lu.ma.

    Apply Now

    Head of Developer Relations

    Rarible DAO

    Remote
    Developer Relations
    🗓
    September

    Rarible DAO is a decentralized organization governed by $RARI tokenholders. The organization is focused on growing the ecosystem of projects and creators in the broader Rarible Ecosystem, which includes rarible.com (NFT marketplace with $40 million trading volume in April 2021) and many other projects building on Rarible Protocol.

    Decentralized Autonomous Organizations (DAOs for short) are the next generation crypto-native entities that in many ways are considered the future of work and governance.  

    Join our decentralized, motivated and fully remote team building the NFT ecosystem of the future.

    Head of Developer Relations

    Rarible recently launched the Rarible Protocol, and we are in the early phases of growing out an ecosystem of projects building on top of it. This is an exciting position at the intersection of our developer community and  cutting edge NFT projects.

    Responsibilities
    • Develop and execute the strategy to increase the number of developers who regularly interact with and build on RARI Protocol
    • Work with marketing teams to develop content marketing, from blog posts, web copy, email marketing and newsletters
    • Manage the developer journey from website to documentation to tools
    • Create inspiring product demos, tutorials, and other videos to use for events and web marketing
    • Lead the execution of Rarible protocol hackathons and manage participation in third party hackathons
    • Manage and grow developer communication channels such as Discord, Telegram, Discourse, Stackoverflow, etc.
    • Moderate discussions on the RARI Protocol developer forums, ensuring that topics are on point and that questions are responded to well and in a timely fashion (either personally or through the community participants)
    • Capture, analyze, and share relevant developer insights with the product and engineering teams
    • Collaborate with product teams to launch new services, features, and enhancements effectively through the developer community
    • Look to grow and discover new ways to better serve the Rarible protocol technical community
    • Handle technical question and act as liaison with the Rarible protocol teams
    Requirements
    • Great communication skills
    • Technical writings: Protocol docs, Guides
    • Developers support
    • Representing Rarible at community events and hackathons
    • Solidity development experience is a big advantage
    What Rarible DAO offers

    📍 Working for a rapidly expanding global distributed network / protocol

    📍 Complete immersion into DAOs and the future of work

    📍 Extreme flexibility (hours, location, etc)

    📍 Great compensation packages and vacation

    Apply Now

    Community Manager

    Magic Labs

    Remote
    Community Management
    🗓
    September

    Description

    Magic is an early stage, fast-growing contender to transform the antiquated user identity space by eliminating the need for passwords, with backing from top investors such as Tiger Global, Lightspeed Ventures, SV Angel, Social Capital, Northzone, Placeholder, Naval Ravikant, Alexis Ohanian, Ryan Hoover, and Balaji Srinivasan.

    Our mission is to safeguard the trust between users and Internet services by establishing a secure and authentic digital identity. Magic's vision is to build the passport of the internet. We are looking for team members who are not afraid to push beyond the status quo and create the most straightforward, most secure, and most long-term sustainable identity solution for app developers and end-users. This is a unique opportunity to help us disrupt the world of authentication.

    Magic is hiring an experienced community management expert to own the strategy and day-to-day operations of our social listening and engagement efforts.

    We’re looking for a creative and experienced communicator to grow and engage Magic’s community across multiple social channels. Our Community Manager will be responsible for developing and managing campaigns that inform and inspire a diverse audience including developers, customers, and other Magic champions.

    "Any sufficiently advanced technology is indistinguishable from magic." - Arthur C. Clarke

    Requirements

    In this role, you will:

    • Ideate and build creative, impactful social media and influencer campaigns to support our biggest initiatives
    • Manage and evolve Magic’s day-to-day organic social media presence — owning our content calendar, driving production, and defining an approach to grow followers, engagement, traffic, and customer acquisition
    • Partner with Design, Product, and Growth teams to build awareness and excitement for new product features, share inspiring customer and employee stories, and respond to issues as they arise
    • Share feedback and insights from our community that can inform our overarching Product, Marketing, and Customer Success strategies
    • Keep a pulse on social media and cultural trends to identify opportunities to deepen engagement with developers and introduce new people to Magic
    • Design and execute social media reporting on key metrics, including growth in fans/followers, engagement, traffic, and revenue
    • Lead influencer marketing programs from pitch to execution

    What you bring to the team:

    • Excellent communication skills with in-depth understanding of social networks’ (Twitter, Instagram, LinkedIn, Reddit, YouTube) culture and audience base
    • 3+ years experience in social media and/or community management, with expertise in the social landscape to inform strategy, creative, and campaigns
    • Creative ideas about how Magic can evolve on our current social channels and new ones as we reach new audiences
    • The ability to think about social as a community platform, and strategize ways to grow community and loyalty via social media
    • Understanding of social networks best practices in design, functionality, users
    • Experience working with an internal creative team to produce social-first content
    • Proficiency in third-party social media tools (i.e. Sprinklr, Netbase)
    • Customer empathy and a strong bias for action
    • Growth mindset, with the ability to iterate quickly and improve on results

    Bonus:

    • Experience engaging technical audiences
    • Experience with developer forums like IndieHackers, Dev.to.
    • A portfolio of content you’ve produced across a variety of social channels
    • You have existing relationships within the developer community

    Magic is remote-friendly, though we would prefer this role specifically to be in a timezone where we can have more hours overlap with the North American team members due to the need for frequent communication and collaboration. #LI-Remote

    At Magic, we're looking for team players with passion, empathy, perseverance, and integrity. You're encouraged to apply to this position, even if your experience doesn't precisely match the job description. Your talent and merits will stand out. At Magic, we welcome diverse perspectives and people who aren't afraid to challenge assumptions and the status quo.

    Apply for this job

    Apply Now

    Community Manager

    Descript

    Remote
    Community Management
    🗓
    August

    We’re looking for someone who has a passion for developing community engagement programs. This person will identify new and creative ways to engage our content creator customers by building a unique and differentiated presence across different platforms, such as Facebook, Twitter, LinkedIn and more.

    What will you do?
    • Develop a global community program that brings together and empowers Descript users, ambassadors, influencers, partners and employees to achieve their creative potential and business outcomes    
    • Nurture and manage customer communications on Facebook, Twitter, LinkedIn, YouTube and Discord
    • Ideate and be hands-on to execute new and interesting creator-facing programs to drive engagement and business outcomes
    • Package and summarize insights and customer feedback to share with the product team
    • Work with product specialist and beta users to collect product insights and drive business decisions
    • Develop and promote case studies, virtual events, and other types of activations tailored to different audience segments
    • Facilitate in-person experimental marketing events at conferences, meetups, and at our offices  
    • Work closely with our business and marketing teams to update our community and influencer voice across our website, social channels, webinars, and events.
    Ideal candidate
    • Global brand and community
    • Training and learning
    • User-generated content
    • Hands-on experience organizing impactful user conferences, meetups, and experiential marketing events
    • Understand strategy on community-led organizations
    Nice-to-have
    • Experience at a B2B/SaaS company.
    • Experience with social media management or customer support.
    • Familiarity with a social platform tracking and analytics tools.
    • Experience pulling and presenting analytics.
    About Descript

    Descript is building the next generation of tools for communicating with video and audio. We are a team of 40 (planning to double in 2021) — with a proven CEO and the backing of some of the world's greatest investors (Andreessen Horowitz, Redpoint Ventures, Spark Capital). Descript HQ is in San Francisco, and our AI research team, Lyrebird, is based in Montreal.

    Descript is the special company that's in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company.

    As a small startup, Descript relies on employees who thrive in an environment where they are regularly called upon to translate high level goals into day-to-day priorities, and are regularly presented with technical and business challenges that extend beyond their comfort zone.

    Benefits include a generous healthcare package, catered lunches, and unlimited vacation time. We currently have offices in San Francisco and Montreal, and are open to folks working between PST and EST time zones. Whether you love WFH or can’t wait to get back to being in person, we're interested in offering an environment that works for you.

    Descript is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.

    Apply Now

    Technical Community Lead

    OpenSea

    Remote
    Community
    🗓
    August

    OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs, which are digital goods endowed with property rights. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. NFTs have brand new properties that go beyond traditional digital items: they’re unique, provably scarce, liquid, and usable across multiple applications. At OpenSea, we're excited about building a brand new economy from the ground up based on true digital ownership and proud to be recognized as Y Combinator's #29 ranked top private company.


    When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. Our team has varied backgrounds from Stanford, UC Berkeley, Georgia Tech, Waterloo, San Jose State University, DePauw University, SUNY schools as well as those who signed record deals with Universal Music Group instead of pursuing a traditional college education. While we have experience at many of the FAANG companies, we've also worked at places like Artsy, Lime, a varying degree of start ups as well as a self-made jewelry business.


    At OpenSea, we know it's critical to celebrate and support our differences. Employing a team rich in diverse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


    The technical community lead at OpenSea assists existing and prospective creators, partners, and traders with integrating into the OpenSea ecosystem.  They also aggregate and provide feedback on the core product, the OpenSea developer tools, and our documentation. This role involves interfacing with and communicating with the community to identify problems and implement solutions.  The technical community lead will be part of the support team and will work collaboratively with the product, sales, marketing, and engineering teams.


    The technical community lead will serve on the front lines, acting as the face of the OpenSea brand, managing inbound communications, identifying growth opportunities, executing on them, and measuring their effectiveness.  You'll need to be patient, level-headed, courageous, precise, flexible, creative, naturally communicative, and relentlessly resourceful.

    Responsibilities
    • Execute our developer relations strategy.
    • Make OpenSea an appealing place for new and experienced developers.
    • Turn curious newcomers into fans of NFTs and OpenSea.
    • Empower community members to help one another.
    • Troubleshoot, triage and resolve issues reported by community members including, but not limited to, issues reported with trading, misbehaving assets, and misbehaving metadata.
    • Aggregate and relay feature requests from the community in the form of clear statements of requirements and user stories for the product and engineering teams.
    • Assist the community with smart contract development queries that relate to NFTs on OpenSea. Examples include how to support meta transactions in a smart contract, writing and maintaining sample smart contracts, and general ERC standard implementation.
    • Use broad range of technical and soft skills to build productive relationships with the community, and independently resolve complex technical and business problems.
    • Grow community relationships into more firmly established partnerships.
    • Test key features before each release and coordinate informal betas by trusted community members.
    • Suggest and implement community events like hackathons, talks, and events.
    • Moderate the discussion in the Discord server and in other channels, ensuring constructive discourse at all times.
    • Write clear content, marketing materials, and documentation and promote awareness of it among developers.
    • Train and support the community moderators.
    • Fix bugs and escalate critical issues to the engineering team.
    • Stay up to date on the latest technology, trends, and best practices.
    Desired Experience
    • Familiarity with Python, Django, React, Typescript, and Solidity.
    • Previous experience as technical community lead or in a similar role.
    • Experience working with web/internet related infrastructure technologies and architecture.
    • Ability to engage and influence both technical and non-technical audiences.
    • Ability to quickly provide technical solutions to business problems.
    • Demonstrated communication skills.
    • Passion about new use cases for NFTs and excitement to learn new technologies.

    APPLY FOR THIS JOB


    Apply Now

    Community Manager

    OpenSea

    Remote
    Community Management
    🗓
    August

    OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs, which are digital goods endowed with property rights. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. NFTs have brand new properties that go beyond traditional digital items: they’re unique, provably scarce, liquid, and usable across multiple applications. At OpenSea, we're excited about building a brand new economy from the ground up based on true digital ownership and proud to be recognized as Y Combinator's #29 ranked top private company.


    When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. Our team has varied backgrounds from Stanford, UC Berkeley, Georgia Tech, Waterloo, San Jose State University, DePauw University, SUNY schools as well as those who signed record deals with Universal Music Group instead of pursuing a traditional college education. While we have experience at many of the FAANG companies, we've also worked at places like Artsy, Lime, a varying degree of start ups as well as a self-made jewelry business.


    At OpenSea, we know it's critical to celebrate and support our differences. Employing a team rich in diverse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


    OpenSea is looking for an entrepreneurially-minded individual to act as an evangelist, liaison, and onboarding specialist. Ideally, this individual would be a self-starter with experience using decentralized technologies, combined with some experience in customer success and marketing at an early stage software company.


    Responsibilities

    - Onboard new users and ensure their continued success as NFT traders.

    - Provide customer support via Zendesk, Discord, Slack, and Telegram.

    - Maintain and promote a vibrant community culture.

    - Synthesize insights from community interactions and surface critical issues to the engineering team.

    - Audit new collections and projects applying for more visibility on OpenSea.

    - Preemptively protect buyers from fakes and responding to reports.

    - Keep internal and external informational resources up to date in an environment of rapid iteration.

    - Contribute ideas and effort to our brand, content, and community strategies.


    Desired Experience

    - Ability to provide support for questions that arrive outside of American timezones (Europe, Africa, and Asia)

    - Understanding of and passion for decentralized technology.

    - Strong work ethic, hustle, communication, writing ability, and business development sensibility.

    - Comfort with semi-technical tasks like using an admin panel and running scripts from the command line or willingness to learn how to do them.

    - Deep curiosity, relentless resourcefulness, and a growth mindset.

    - Perfect comfort with frequent context switching.

    - Ability to effectively prioritize tasks in a rapidly shifting landscape.

    - Patience for helping out the new and unacquainted!

    - (nice to have) Experience leading a community.

    - (nice to have) Marketing experience.

    - (nice to have) Experience writing HTML.

    - (nice to have) Familiarity with WordPress.

    - (nice to have) Deep experience using decentralized technologies.

    APPLY FOR THIS JOB


    Apply Now

    Developer Evangelist (Community Engagement)

    GitLab

    Remote
    Developer Evangelist
    🗓
    August

    The Developer Evangelism team is responsible for community engagement with the GitLab community and the tech community at large as it relates to GitLab. A Developer Evangelist with a Community Engagement specialty owns that engagement. This includes responding to questions about GitLab on Hacker News, engaging with the GitLab community on Stack Overflow, managing the GitLab Forum, and providing insight and guidance to GitLab's marketing and product teams on the community impact of changes when we are making to our product and business.

    As a Developer Evangelist focused on community engagement, you will help us fulfill our mission by connecting with other developers, contributing to open source, and sharing your knowledge and experience about GitLab and other leading technologies at conferences and meetups, in contributed articles, and on blogs, podcasts, and social media. Your work will foster a community inspired by GitLab and will drive our strategy around developer love and GitLab’s participation in the open source ecosystem.

    We focus on generating awareness about GitLab by rolling up our sleeves, contributing to the ecosystem, and enabling others to become evangelists outside the company as well. Not afraid to be hands-on, you might write sample code, author client libraries, provide insights to journalists, and work with strategic GitLab partners such as GitLab Heroes, users, and customers to excite and engage our developer communities.

    What you'll do in this role
    • Provide thoughtful responses to community member questions on online forums monitored by GitLab's Developer Evangelist team including Hacker News, StackOverflow, GitLab's blog and the GitLab Forum. This involves cross-team collaboration including encouraging other team members to engage with the community and providing feedback to product and engineering teams.
    • Lead the Developer Evangelist team's support of community response situations. This includes:
    • Manage responsibilities and tasks associated with product and/or business changes that impact the community
    • Ensure messaging about these changes addresses community concerns
    • Create community FAQs for impactful changes
    • Prepare the Developer Evangelist team and other relevant team members per the community response process to address community questions on Hackers News and other forums
    • Lead the conversation around the latest technology advancements and best practices in the developer community
    • Create engaging content, including technical talks, blog posts, demos, and videos, that educates developers on important technologies and trends
    • Support GitLab's product and engineering efforts by sharing what you learn while engaging with the wider GitLab community and the tech community, at large
    • Conduct interviews with media via phone, podcasts, video, and in-person
    • Contribute to relevant open source projects, foundations, and TAGs in order to give GitLab visibility and share our experience and insights to developments in our areas of interest
    • Be a leader within GitLab and in the wider community
    We're looking for
    • Experience building software and contributing to open source in the cloud computing ecosystem
    • At least 1 year of experience giving talks and developing demos, workshops, webinars, videos, and other technical content
    • Meaningful social presence with engaged followers
    • Ability to manage the fast moving conference schedule with its CFP deadlines and show dates
    • Self-directed and work with minimal supervision
    • Outstanding written and verbal communications skills with the ability to translate complex technology concepts into simple and intuitive communications
    • Ability to travel up to 30% of the time
    • You share our values and work in accordance with those values
    • Be a natural communicator and enjoy using those skills to help others
    • Comfortable communicating with people via public forums, in line with GitLab's transparency value
    • Ability to inspire team members across GitLab to engage with directly with members of the wider GitLab community
    • Experience managing or participating in online communities
    • Experience engaging with online technical communities is a plus
    • Ability to use GitLab

    Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role.

    Country Hiring Guidelines

    Please visit our Country Hiring Guidelines page to see where we can hire.

    Apply Now

    Community Manager (LA)

    Launch House

    Beverly Hills
    Community Management
    🗓
    August
    TLDR

    Launch House is a new kind of community for top founders and creators. We're a cross between SoHo House, Y Combinator, and WeWork - focused on bringing together high quality people and accelerating their careers through authentic connections.

    We're looking for an entrepreneurially-minded Community Manager to lead events, office management and hospitality for our flagship Founder Residency program in Beverly Hills, Los Angeles plus member experience for the greater Los Angeles Launch House community.

    The Role

    You will:

    • Manage the day-to-day operations and strategy of Launch House Beverly Hills - this includes the physical house, Residency program, events, and LA member experience.
    • Plan and execute weekly events for the current Launch House cohort, the Launch House member community and the broader LA tech and creator communities.
    • Work with team and other partners to plan and execute larger-scale events with high-profile guests at Launch House and off site.
    • Communicate with the current cohort and LA Launch House community via Slack, Discord, email and text.
    • Leverage our product and remote operations teams to ensure a seamless experience - utilize URL to improve IRL.
    • Coordinate with the landlord, cleaners, repairmen, and other service workers to ensure the property is clean, safe, and comfortable.
    • Propose and implement improvements to the physical house (e.g. interior design), Residency program, and IRL member experience.
    • Create content for Instagram. Keep folks up to date on what's happening at Launch House by posting stories and posts regularly. If interested, we also encourage using Twitter.
    • Ultimately, ensure members have a high quality experience, unlike any other community they've ever been part of before. Member experience must be 10000%.
    You are a good fit if you:
    • Have 3+ years experience in coworking space / office management, events, and/or hospitality
    • Communicate well - strong written and verbal is a must
    • Deeply empathize - you love people and people pleasing
    • Are detail-oriented - you're known to think through every possible scenario
    • Are highly organized - you can juggle a lot of different things and manage your time well
    • Are comfortable with ambiguity - startups are unpredictable so you must be flexible
    You are a great fit if you:
    • Have experience with photography/videography and social media (Instagram, TikTok) - we produce content at the house and may need your help
    • Are future-oriented - if you're excited about crypto, the metaverse, and anything else like that, you're our vibe.
    • Have worked with entrepreneurs and influencers (or are one yourself) - that's what our community is made of after all!
    👉 Email brett@launchhouse.co to apply.
    What is Launch House?

    Launch House is a community built to connect and support the world’s most ambitious founders and creators. Through multidimensional physical and virtual community spaces, Launch House is a literal and metaphorical Creator House where collaboration and learning takes place. Modeled after the experience at an elite university, Launch House is an ivy-league institution built for the internet age.

    Selection for the community is through a competitive process, with about 20 members selected per monthly community program cohort. Launch House currently has locations in Los Angeles, New York City, and soon online.

    We, Jacob Peters (Ex. Commsor Cofounder), Michael Houck (Ex. Uber and AirBnB), and Brett Goldstein (Ex. Google M&A) launched Launch House in 2020 in response to the isolation felt during the Covid-19 pandemic.

    We are funded by a growing list of incredible community-minded investors like Flybridge Capital and Balaji Srinivasan.

    Our Values

    As a values-driven community, it's important for us to practice what we preach.

    ❤️ Community First

    This is our most important value. Everything we do, we do through the lens of what would most positively impact our community.

    TEAM VALUES

    🥰 Lead with Empathy

    We listen first, ask questions, and always seek to understand the other side.

    👍 Trust by Default

    We assume good intent always. Trust breeds autonomy, agency, ownership, fulfillment and ultimately success.

    🏆 Be the Best

    We should feel like we're doing our best work (and/or the most work) of our lives.

    🌍 Everyone Belongs

    We are focused on creating a strong, diverse team of equal partners where everyone who joins can feel ownership and safety –– like they've never been more at home.

    COMMUNITY VALUES

    🚀 Always Be Launching

    Launch House started as a viral Twitter moment. We look for people who put their ideas out into the world rather than sitting on them until they're perfect.

    🙌 Lift Each Other Up

    We celebrates wins, launches, and even Tweet thread posts. We aim to be there for each other for every milestone in our personal and career journeys for the rest of our lives.

    🕳️ Go Deep

    There are no superficial relationships here. We are building lifelong bonds and bring our whole, authentic selves every single day.

    We're also big believers in becoming a **platform company** as a way build industry recognition and elevate our team members. If you are open to it, we will help make you a thought leader in whatever niche you desire.

    Working at Launch House

    We are a team of 7 ****and are committed to building a robust remote-friendly, diverse and inclusive workplace.

    We use Slack, Discord, Notion, and Airtable ****to keep us moving fast and stay organized, and have two weekly all-hands meetings: a Monday Kickoff and a casual Friday team chat that we call Tea Time 🍵.

    https://vimeo.com/522967766/29fd1ae304

    There are a lot of things to like about working at Launch House, here are a few:

    • Serve some of the most incredible founders, influencers and investors every day
    • Ground-floor opportunity - have a huge impact, ride the wave
    • Stay in a Launch House location (currently LA and NYC) whenever you like
    • Delicious food at Launch House (for locations that provide it)
    • Infinite vacation so you can take a breather when you need to
    👉 Email brett@launchhouse.co to apply.

    Apply Now

    Community Program Manager

    Picsart

    Remote
    Community Management
    🗓
    August

    Picsart is hiring a Community Program Manager to join our growing Creator Community team. You will work closely with the Senior Manager, Creator Community and User Research team to manage our creator advisory boards and product feedback loops. You’ll also have the opportunity to collaborate with the greater Creator Success division to launch a new product community.

    The ideal candidate is proactive, analytical, organized, and an excellent communicator. This position can be based in New York, Miami, London, Edinburgh, or Glasgow and reports directly to the Senior Manager, Creator Community in San Francisco, CA.

    Responsibilities
    • Own day-to-day management of our community feedback initiatives and programs (eg. Masters Advisory Board), from selecting new advisory board members to coordinating session topics with product managers
    • Leverage qualitative and quantitative data to advocate for Picsart creators and influence the product roadmap
    • Collaborate with Creator Support, User Research, and Product teams to develop actionable creator and product feedback loops
    • Develop a strategy and workflow to coordinate user research requests with advisory board members
    • Partner with Creator Operations team to launch an online forum for advisory board members

    Qualifications
    • 2-3 years experience in community management, user research, or related fields;
    • Prior experience managing a product community forum and leveraging community platforms and tools (eg. inSided);
    • Prior experience conducting user research interviews and focus groups;
    • Prior experience working cross-functionally with Product, Support, International Growth, and Marketing teams;
    • Strong written and verbal communication skills in English;
    • Strong executor who can manage multiple work streams;
    • Comfortable working across teams, time zones, and cultures;
    • Prior experience working with project management tools (eg. Asana, Jira) is a plus;
    • Passion for visual arts (illustration, photography, mixed media, etc.) and creator economy is a plus;
    • Written and spoken knowledge of at least one other language other than English is a plus

    #LI-REMOTE

    What we seek and value most in our candidates
    Professionalism in both soft and hard skills; motivation to grow, learn and share, positive attitude, flexibility, transparency, ownership and the most important - passion and commitment.  
    Picsart is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are committed to providing reasonable accommodation to employees who have protected disabilities consistent with local law.
    Picsart, Inc. is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
    ABOUT US
    Picsart is the world’s largest creative platform and a top 20 most downloaded app of 2020. Every month, the Picsart community creates, remixes and shares over a billion visual stories using the company’s powerful and easy-to-use editing tools. Picsart has amassed one of the largest open-source content collections in the world, including free-to-edit photos, stickers, backgrounds, templates and more. It is available in 30 languages for free and as a subscription on iOS, Android and Windows devices. Picsart is backed by Sequoia Capital, DCM Ventures, Insight Partners, and Siguler Guff & Company.
    Apply Now

    Community Manager

    RevGenius

    Remote
    Community Management
    🗓
    August

    Community Manager


    The Community Manager will serve as a key player of the Community team within RevGenius, ensuring that members have a tremendous experience every time they engage with our community. The RevGenius Community , launched June 2020, is the go-to destination for revenue professionals.


    Key Responsibilities


    • Onboarding new members - You’re going to define a vision for making joining our community delightful. You’ll test analog and digital ideas, see what works, and iterate accordingly. You’ll help bring them to their first ‘A ha’ moment!
    • * Community Events - You’ll be organizing all the programming in the community - surveying members and sponsors to figure out the best programming to drive engagement and learning.
    • Driving Engagement - You’ll be a friendly face in our online community, seeding conversation and helping funnel our community member’s natural energy.
    • Investigating and Testing new ways to connect - You’ll be investigating new tools and methods to help our community live up to its ideas, learning from best practices, and testing ideas of your own.
    • Partnering with Product on new ways to drive community engagement - You’ll work closely with our Head of Product on building our priorities based off of what you’re learning as a community manager.
    • Role reports to head of Operations



    Requirements:


    • 1+ years of experience implementing and managing engagement, gamification, awards, and member group programs at other communities
    • Passion for engaging, connecting, and moderating
    • An empathetic mindset to deliver a wonderful experience for others
    • Results-driven mentality
    • Excellent written and oral communication
    • Willingness to test, measure and iterate based off of the lean start-up loop
    • Experience community moderating - You’ve run a community and can talk about experiences where you went above and beyond to make community members feel welcome and valued.
    • Experience with moderation tools - You’re a pro at using 3rd party community tools such as Slack, Zoom, and know about interesting future tools (like Hopin, Spatialchat, LunchClub, Donut)
    • Interest in groups and group dynamics - You’re intellectually curious about how to make online education work at quality and scale. You enjoy geeking out on learning science and user psychology with our cross-functional team.


    About the Role


    • We are currently seeking a community manager to join in a 6-month contract to hire role, with potential for full-time employment.
    • We would consider part-time contract work on a case-by-case basis.
    • This role is remote


    Apply Now

    Head of Community

    Twitter

    Remote
    Community Management
    🗓
    August
    The Position
    Overview

    As the Head of Community you will be responsible for leading the Twitter Spaces, Twitter Communities, and Super Follows communities as well as engaging with super users, creators, and users of our products globally by driving a team of community managers focused on different communities.

    You and your team will be the voice of our Twitter products to tens of millions of people, organizing events for communities, capturing and sharing feedback from creators, responding to consumers, driving consideration for our products, and programming against community and cultural events.

    You will work collaboratively with the product, design, research, marketing, and social teams to build diverse, communicative, content driven, and open channels for our users, while driving against a vision of attracting and retaining creators, and driving usage of our products.

    Reporting to the Head of Consumer Product Marketing, this role requires a strategic vision, strong communication and leadership skills, and is able to work across teams and organizations to be the voice of the consumer and our communities.

    If you are passionate about building and representing diverse communities at scale, enabling them to have spaces and conversations that matter to them, this is the role for you.

    Who We Are

    The communities team mission is to make it easier for customers to discover, participate, and form conversations with communities that share their interests, and help emerging creators scale.. People already use Twitter to create community across a wide range of topics and our work builds on this, by helping support and grow the communities that use our product, and drive positive sentiment and engagement. Protecting the health and safety of the conversation within these communities is also top of mind for us.

    What You’ll Be Doing

    • Creating and driving the strategic vision of community marketing at Twitter
    • Hiring, growing, and leading a diverse team of community managers
    • Listening, learning, and communicating our user needs to the business
    • Developing community lead activations in concert with our users
    • Building processes and systems to help identify, support, and grow emerging Twitter first creators
    • Developing process and strategy for our consumer beta programs and feedback sessions
    • Collaborating with analytics and social teams to on key KPI’s to ensure community efforts are measurable and deliver for both Twitter and community members
    • Designing community systems (e.g. volunteer recruitment/onboarding, reward structures, engagement plans) that reward successful community organisers
    • Creating our global approach to establishing an "always on" engagement program including 1:1 messaging, community management, creator engagement, and event management
    • Translating product insights from community organisers to help product teams to improve
    • Developing global expansion plans that navigate language and cultural differences to ensure healthy communities worldwide
    Qualifications
    Who You Are
    • 15+ years  in the social media, community management, and social marketing space.
    • Deeply passionate about social media and a heavy user of Twitter
    • Experience working with content creators, streamers, youtuber’s, influencers, and/or creators
    • Ability to recruit, hire, manage, and lead teams with a clearly articulated vision.
    • A track record of conceptualizing strategic plans for a department, and working internal to drive adoption and execution on plans
    • Experience working with highly passionate and diverse communities, and an interest in giving underrepresented communities a platform
    • Collaborative leader able to work closely with many cross functional stake holders in a quickly evolving environment
    • Understanding of the product development process, with the ability to work closely and oftentimes embedded with product teams
    • Skilled communicator that can present to senior leadership about vision, community developments, and team direction
    • Public speaking experience and the ability to speak to community members, creators, and super users often times while receiving highly critical feedback
    Company Description

    Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

    Apply Now

    Brand Community Manager

    Convosight

    Remote
    Community Management
    🗓
    February
    About the job

    What if you had a chance to build something iconic? ✨

    What if you could touch more 100 million lives with positivity? 🙌

    At Convosight, we are on a mission - to help community builders become community entrepreneurs. We are building a first of it's kind community marketing platform for global consumer brands who are looking to engage with consumers in power communities at scale. With over 315 million members managed across 45000+ Facebook communities in 75+ countries, Convosight offers a breadth of solutions to clients to help them drive consideration, influence preference and purchase consideration in the middle of the marketing funnel. We are empowering an underserved dimension of passion economy and our category defining work has already earned laurels and recognition from the best in the industry.

    And this is just the beginning...


    👀 Who are we looking for?
    Brand Community Manager

    Convosight is looking for an energetic and enthusiastic Community Manager to join our team. Reporting directly to our VP of Community, you will work alongside our Convosight team and a well-known brand to launch, lead and engage a fun, exciting, empowering community for young women in India.


    We are looking for an experienced community leader who knows how to create an amazing Facebook Group experience that keeps members engaged and coming back for more!


    ✍️ Responsibilities

    You will work as part of an energetic, ambitious cross functional team to ensure the needs of the community and the goals of the brand are simultaneously met.


    Execute our proven Community Building Strategy and Content Strategy
    • Working closely with the Convosight team and brand, you will play an important role in implementing our step by step community building strategy and content strategy across the community's lifecycle to successfully launch, lead, engage and manage the community over 12 months making sure we hit key milestones and success metrics.
    • You will play the key role in creating community content such as engagement posts and Lives while fostering organic conversation and driving member generated content in the group
    • You will assist in new member acquisition drives and member referral campaigns. Use data to identify insights and develop ideas to attract new members and retain them via creating an amazing member experience.
    Be the guardian for the community and the brand voice
    • Leading by example, you will cultivate a healthy, meaningful community culture which stays true to the following : the brand's mission to empower women, Convosight's community building methods and Facebook Community Standards.
    • You will uphold the community's persona, values and principles via your actions and your authentic leadership to build trust within the community, create connections and create an amazing member experience that attracts members and keeps them engaging in the group over the long term.
    • You will empower and support members to participate in the community, create space for members voices, identify and onboard ambassadors and moderators.
    Day to day community management and reporting
    • You will manage the Public Facebook group throughout the day using Convosight prescribed best practice, using Facebook Group tools as well as Convosight's automation tools.
    • You will be responsible for moderating community conversations and comments, conflict negotiation, member onboarding.
    • You will measure the group's health using Facebook Group Insights and track conversation topics and trends via Convosight's real time Insights to help make data driven decisions and produce weekly reports for the brand.
    ✔️ Does this sound like the perfect role for you?
    • You have real life experience launching and leading a community in India preferably in the female empowerment space, who demonstrates empathy, energy and a passion for creating community
    • You are a natural leader with strong online conversational skills who knows how to make everyone feel they belong
    • You share the brand's values of Progress, Joy, Humour, Inclusion and Support which will allow you to represent the brand in an authentic, accurate, and genuine manner
    • You live and breathe Facebook groups and are as obsessed as we are about member care, metrics, insights and data
    • You spend a lot of time online consuming, creating and curating content from lots of different platforms such as TikTok, Instagram and Reddit
    🤩 The perks
    • Visibility. You will create and lead a high profile brand community with high social impact
    • Respect. You will be given a lot of space for creativity and room to shape direction
    • Flexibility. By adapting your schedule to the community's active hours and needs you won't be doing a boring 9-5
    • Accelerated learning. By working closely with an experienced team you'll get to flex a versatile set of muscles
    • Community. You will enjoy an immediate network of talented and friendly people from all the world who are part of the Convosight team. You’ll find new friends, mentors and contacts to support you in this role and beyond!
    🌎 Our Team and culture:
    • We are a fast-paced, result-oriented startup and we are learning and growing all the time!
    • We believe that ideas don’t have hierarchy, we listen and learn from each other
    • We look after each other and offer each other a lot of support and freely give our time and knowledge
    • We lead with authenticity, respect, kindness and fun and together we like challenging the ordinary
    Languages

    English and Hindi

    Hours

    20 hours per week, flexible schedule to meet community's needs

    Qualifications

    Facebook Community Manager Certificate would be a bonus

    Apply Now

    Developer Relations Advocate

    Slack

    Developer Relations Advocate
    🗓
    August

    We’re looking for a Developer Advocate to work with Slack’s developer community. Slack is where people can work with not only their colleagues, but also the other tools that are a part of their daily work. Slack’s apps and extensibility are a key part of what makes it so essential. By working with developers to bring even more touch points from our users’ everyday tools into Slack, you’ll be making Slack more useful and delightful for our customers.

    Developer Advocates at Slack work directly with our community of developers as they build on our platform, defining use cases, guiding enterprise-grade technical design, and advising on best practices with our APIs. You’ll collaborate closely with the other product and engineering teams to advocate for the community internally, set roadmaps and define and launch new features.

    Developer Advocacy requires people with technical backgrounds who can also communicate and empathize with developers who are building on the Slack Platform. This role would appeal to you if you love coding and thinking through advanced scenarios, just as much as communicating with a variety of partners, both technical and non-technical. You enjoy helping people solve problems, writing code samples, and communicating to a broad audience.

    Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?

    What you will be doing
    • Connecting with developers, both to share knowledge about Slack’s Platform features, and to gather feedback from the community about the platform and the resources available to them.
    • Be a specialist on Slack’s platform capabilities and app design patterns
    • Support our community by crafting blog posts, delivering talks, building code samples, documentation, developer tools, and helping to define how our team works with that community
    • Collaborate with Slack product, engineering, and other cross-functional teams to build new features, improve the platform, and grow the developer ecosystem

    What you should have
    • 1+ years of developer relations, developer advocacy, developer evangelism, or software engineering experience
    • Excellent communication skills; you can explain a sophisticated technical issue in such a way that most people could understand & translate the words behind the words in meetings with customers
    • Familiarity with languages such as Node.js, TypeScript, Python, or Java.
    • Solid understanding of API design principles
    • You don't need to have experience building with Slack Platform, but it's definitely a plus
    • Experience operating within cross-functional teams (sales, product, engineering, design, marketing)
    • Passionate about improving the way people around the world work and communicate

    Apply Now

    Developer Relations (USA)

    Spacelift

    USA
    Developer Relations
    🗓
    August
    Job description

    Spacelift is the most flexible CI/CD for infrastructure as code. Both small businesses and large enterprises use Spacelift to simplify how teams provision their infrastructure. It’s a hybrid of super-specialized, narrowly focused IaC automation tools and very generic CI/CDs like Jenkins or CircleCI. Our customers appreciate the openness, flexibility, and customization that Spacelift provides. Thanks to Spacelift, teams are able to boost their productivity, automate manual processes, and ensure control and compliance.


    We recently raised $6M in funding to advance infrastructure as code. Among our investors are Blossom Capital, Hoxton Ventures, Inovo Venture Partners, and the founders of Supercell and Yelp.


    As a developer advocate, you will create and cultivate Spacelift's voice through all of your outbound interactions. You should be excited about talking to DevOps and SREs all day with the aim of creating and empowering a strong Spacelift community. You will educate developers about Spacelift and serve the larger DevOps community by answering questions and listening to feedback.


    Here’s what your role as a critical contributor to Spacelift’s growth will be:
    • Educate developer communities (DevOps and SREs in particular) about the value of Spacelift
    • Listen to users and the broader community, understand pain points and opportunities, and convey feedback to the engineering and product teams
    • Present at industry meetups, conferences, and community events
    • Build and grow relationships with key members of the community
    • Host online and in-person events to foster the community
    • Use your creativity and imagination to build excitement around infrastructure as code


    Job requirements
    • Engineering background and ability to get into the nitty-gritty of infrastructure as code
    • Experience in developing, supporting, or advocating for software products as a software developer, architect, developer advocate, consultant, educator, or community manager
    • Excellence in presenting technical concepts in an easy-to-understand manner through presentations, workshops, videos, blogs, podcasts, webinars, and social media
    • A love for enabling and guiding others to help them do something new


    Benefits:
    • 26 days of paid time off annually
    • Flexible working hours
    • A healthy 40-hour workweek
    • Investment day (aka Google’s 20% rule): in addition to regular projects, we encourage our employees to spend Fridays working on what they think will most benefit Spacelift
    • Competitive salary and equity package
    • Option to work from anywhere in the world
    • Friendly and supportive work environment


    Hiring process:
    • 45-minute introductory video call
    • Sample work, if applicable
    • Take-home exercise, if applicable
    • Virtual session with the team: 1–2 hours in total
    • Reference call


    Spacelift is an equal opportunity employer. We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disabilities), age, sexual orientation, veteran status, or any other characteristic protected by law. Cultivating inclusivity and diversity is a top priority.

    Apply Now

    Social Media Manager, The Verge

    Vox Media, LLC

    Remote
    Community Managment
    🗓
    August

    The Verge is seeking a full-time Social Media Manager to handle content optimization (social and search), distribution, and channel growth. You’ll work with our talented team of journalists, editors, and social media managers to grow our audience and traffic.

    You’ll be responsible for identifying and implementing best practices, and for making sure day-to-day publishing is seamless. You’ll provide tactical counsel to writers on article formats, metadata, and images.

    The ideal candidate should have social media experience and a deep love for gadgets and all things technology and science. They are a highly creative and analytical thinker and are able to quickly change and evolve with the digital landscape while staying extremely organized.

    The position can be remote or in our New York office, but you’ll need to be able to work on East Coast hours.

    What you'll do:
    • Optimize Verge written content to attract the biggest possible audience across platforms by vetting SEO, following platform best practices, and analyzing performance data.
    • Handle content distribution across all of our platforms.
    • Help manage all of the Verge’s social media accounts
    • Identify and execute creative distribution tactics to innovate how we use social media accounts, promote our content and engage with our audience.
    • Track and analyze weekly and quarterly data to monitor the performance of The Verge’s social media accounts
    • Pitch stories to the relevant platforms (Apple News, Flipboard, SmartNews, Facebook News)
    • Create/host short form content like TikToks, Reels, and Stories.
    What you'll bring:
    • 2+ years experience in social media,
    • Incredible attention to detail and intolerance for errors.
    • Extensive knowledge of SEO, Facebook, Twitter, Instagram, TikTok, and other emerging platforms.
    • A passion for all things tech, science, and The Verge.
    • Proven time and project management skills
    • TikTok and IG Stories/Reels production/hosting
    To Apply:
    • A 280-character cover letter (DO NOT SEND a traditional cover letter), or a link to a TikTok cover letter
    • Your resume

    *This role is a part of the Vox Media Union, represented by the Writers Guild of America, East.

    About working at Vox Media:

    This is a permanent, full-time position with excellent benefits—including flexible hours and generous parental leave. Vox Media strives to provide comprehensive healthcare options for our employees and to ensure that our healthcare and other benefits are LGBTQ-inclusive. You'll be joining a group of focused, hard-working, creative people who are passionate about doing work that's challenging and fun—and who strive to maintain a healthy work/life balance.

    Vox Media is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Vox Media is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

    Apply Now

    Community Manager

    Magic Eden

    Remote
    Community Management
    2/3/2022 7:59 PM

    Magic Eden is the #1 NFT marketplace on Solana. Our mission is to increase the GDP of the Metaverse, and we want to be the largest and most liquid NFT marketplace globally. Three months in, we’ve made big strides. We transacted over $250MUSD on the platform, became known as the 2nd largest marketplace globally. And we’re only just getting started.


    Magic Eden is founded by ex-members of Google, Facebook, Uber, and Coinbase.


    Community Manager Roles and Responsibilities


    Social channels management (Twitter, Discord):
    • Twitter: We are looking for someone who will wake up and go to bed thinking about how to grow engagement on Twitter. They should be well-versed in the latest news / trends regarding NFTs, crypto, and DeFi. This individual should have practice scaling a social media account from scratch. They will be responsible for tweeting, scheduling and facilitating Twitter Spaces, and forging partnerships with thought leaders in the space to drive recognition of Magic Eden among collectors and creators.
    • Discord: We have a community 11K strong and are looking for someone to grow community loyalty. They will be responsible for tasks including collecting feedback, soliciting product improvement ideas, generating excitement about Launchpad / Mint Authority drops, sharing news, stimulating conversation about collections on our marketplace, and curating private events and hangouts.
    Social listening:
    • Across both channels, this individual will be the point of contact to monitor and report on social sentiment on a daily basis. Tasks may include: competitor analysis, proactively identifying collections to list, surfacing relevant news / trends to the team, escalating potential crises, and sharing major complaints that warrant response.
    • This individual will not be the point of contact for responding to individual customer complaints/inquiries, but will liaise with mods and cluster them into trends for the team to understand.
    Performance measurement & management:
    • Set goals for both Twitter and Discord. Track program performance goals through data measurement tools and dashboards, focusing on engagement
    • Implement new technologies across Twitter and Discord to improve performance

    The ideal candidate should embody the following characteristics:
    Existing community management experience:

    • Practice scaling Twitter and/or Discord communities with significant follower bases (100K+)
    • Consistency in responding to messages quickly and comprehensively
    • An attitude of openness and inclusion--Magic Eden seeks to build community with people across all backgrounds (country, race, gender, religion, etc)
    • A global mindset--ideally someone who has either worked internationally or had experience managing a global community
    Crypto / NFT expertise:
    • Knowledge and passion for NFTs, with preference for Solana NFT knowledge
    • A strong voice that is casual enough to resonate with the culture of NFT / crypto while still exuding professionalism
    Entrepreneurialism:
    • Strong written and verbal communication skills
    • Entrepreneurial mindset and ability to operate autonomously in an unstructured start-up environment
    Data analytics chops:
    • Ability to maneuver social media tools to glean trends, statistics, and insights
    • Experience presenting data-driven community insights to team members

    Apply Now

    Community Manager

    xQ

    Remote
    Community Management
    2/1/2022 10:48 AM

    xQ is a first-of-its-kind global e-learning school which focuses on developing Creativity as a practical life skill in kids in the age group of 6 to 14 years.

    We have worked on collaborations with organisations like P&G, Amazon, Aon Hewitt & Aditya Birla to create a conversation around creativity and we have conducted workshops & courses successfully for over 6000 students from different parts of the globe like US, UK, Australia, Singapore, UAE and India. Our reviews have consistently been first-rate and this has helped us create a loyal tribe of creativity learners in every market that we are present in.

    ROLE OVERVIEW

    We are looking for a passionate, digital-savvy community manager to manage and engage with our community of young creators (8-14 year olds) on the xQ Creative Xplorers platform.

    We are looking to grow our community of young creativity enthusiasts at a rapid pace in the coming months. As a community manager your role will be to engage with this rapidly growing base of students to make the xQ community a thriving, sought-after community of passionate creators.

    You will need to plan and deliver a set of initiatives that are innovative and exciting for kids to be a part of. You need to be passionate about understanding what kids enjoy and love most and create a content calendar that gets kids to login every day and participate actively on the platform.

    DAY-TO-DAY RESPONSIBILITIES:

    • Develop & drive a content plan rooted in Creativity for kids which includes workshops, collaborations, daily creativity challenges & curating exciting projects & events for kids
    • Create engaging content that drives participation & creates a buzz within the community
    • Moderate the community and respond to queries & comments
    • Relay community feedback to relevant internal stakeholders
    • Liaise with other departments to stay updated on lesson plans, product and service developments, and new launches
    • Actively grow student participation & quality of conversation on the paltform

    EDUCATION/EXPERIENCE:

    • A degree in communication, English, journalism, marketing, or related field
    • Experience with managing social media accounts & a community is essential
    • Experience working with kids or related industry preferable
    • Strong writing and verbal communication skills
    • Knowledge of marketing trends and techniques
    • Strong bias for action & genuine interest in building communities

    Apply Now

    Community Manager

    Out in Tech

    Remote
    Community Management
    1/30/2022 9:30 AM

    As Out in Tech continues to grow, we're looking for a Community Manager to lead our global network of LGBTQ+ tech leaders and those who love us.


    At Out in Tech, we unite the LGBTQ+ tech community through regular events and volunteer opportunities. We design our experiences around making tech more inclusive and representative of all underestimated groups, especially those historically barred from the world’s most influential careers -- queer, female, trans, Black, Latinx, gender non-conforming, or any intersection thereof.


    The Community Manager will build a best-in-class member experience as we aim to transform the tech industry to be more inclusive and representative of all queer and trans people. They will support our volunteers, foster community at our events, and maintain the safe spaces we’ve built on- and offline. They’ll also support the work we do to mentor LGBTQ+ youth, job seekers, and activists all over the world.


    Note: we view this section as a guide, not a checklist. We encourage you to apply even if you don't satisfy every single bullet on this list.


    Responsibilities of the role include:
    • Design and continually optimize the Out in Tech community virtual experience
    • Uphold Out in Tech’s code of conduct in our virtual and IRL spaces by responding to incidents
    • Design and execute a joyous training and onboarding experiences for staff and volunteers
    • Serve as primary liaison for Out in Tech volunteers who are leading virtual and IRL communities
    • Optimize event planning and marketing workflows for volunteers and help troubleshoot
    • Make data-driven recommendations to staff on how to strengthen our global community


    We're looking for someone with:
    • Experience in community moderation or volunteer support; empathy and patience for days
    • Systems thinker, enjoys turning insights and ideas into documented, repeatable processes
    • Prioritization and time management skills; an ability to work independently and as part of a team
    • Problem solver who exhibits good judgment about what belongs in our community
    • Excellent communication skills; tailors messaging to their audience
    • Familiarity with Slack as a user or administrator, or a desire to learn


    Our culture attracts those with a passion for social justice and equity. You can bring your whole self to work (or not, when you’re taking advantage of our unlimited vacation policy and flexible work schedule). Compensation for this role ranges from $60,000-80,000 commensurate with experience, and includes monthly health insurance reimbursement and 401k with 4% employer match. You will have access to all of the devices, tools, and professional development experiences that enable you to flourish.


    Out in Tech takes diversity and equal opportunity seriously. We seek to build an inclusive team that reflects the entirety of the LGBTQ+ community because we know that will enable us to do our best work.

    Apply Now

    Community Manager

    Notion

    Remote
    Community Management
    1/30/2022 9:30 AM
    About Us

    We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

    We've been working on this together since 2016, and have customers like Nike, Airbnb, Slack, Samsung and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.



    About The Role

    When asked, most Notion users will say they started using the tool because they saw a template or use case that inspired them. They suddenly saw how Notion could be useful for their life and work. This is the power of templates. Here at Notion, we want to create more templates that can significantly help people across goals, teams, industries, countries, and more.

    To make this possible, we're looking to hire someone who can oversee all template operations - creation, discovery, usage, moderation, editorial, and more. Currently, our community is making and submitting thousands of templates every month. Some folks make a living selling them as products. Others do it just for fun. We have the opportunity to build out a robust marketplace and platform - think the Apple App Store for Notion - and make it a vibrant, interactive destination for our millions of users around the world. The person in this role will have free rein to build, manage, and innovate in this area.



    What You'll Achieve
    • Strategize: Make strategic decisions about how templates are created, added and featured in our Template Gallery. Work with our community to cover all important use cases and audiences, and help us develop our own high-quality template manufacturing line in-house.
    • Manage: Manage a team of template builders and contractors helping us rev up our template offerings in all languages. Help create assets that could be useful alongside other product launches and brand narratives we want to share.
    • Moderate: Help us open up interactive features so that our community can respectfully and enthusiastically discuss and learn from each other's creations.
    • Build: Project manage our Template Gallery efforts and all of our internal template building processes. We'll want to continue adding new functionality that excites and helps our community benefit from templates and inspiration.


    Skills You'll Need To Bring
    • Project management: You'll work with a lot of different stakeholders, tracking progress, milestones, delivery dates, and why decisions have been made. You'll manage and grow a team over time.
    • Notion expertise: This is a role for someone who is very familiar with the product and all of its extended abilities. All of these features will be engaged in managing our template production over time, and we're looking for someone who can match the right Notion setup to any challenge.
    • Problem solving: You need to be able to clearly see how Notion templates can meet challenges in the simplest possible way. What tools do people need to reach their goals? What is the most elegant possible solution?
    • Design standards: We like to keep our design work crisp and minimal, while also demonstrating functionality and quality of craftsmanship.
    • Strong execution: You have a strong execution mindset. We're moving fast and there is a lot to do every day. You don't mind getting scrappy!


    Nice To Haves
    • Familiarity with the Notion aesthetic: Do you like creating in the Notion style?
    • You're analytical: You know how to conduct experiments, understand metrics in a tool like Amplitude, and create reports.

    Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Notion.

    Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

    Apply Now

    Director, Community

    Webflow

    Remote
    Community Management
    1/26/2022 9:28 AM

    Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web.

    We’re looking for a Director of Community to build and lead the team that will nurture and scale our world-class community of passionate Webflow users. From community engagement and events to community-led education, you’ll lead the expansion and growth of the global Webflow community while also building trust, loyalty, and brand love across the ecosystem.

    As the Director, Community, you’ll...
    • Define and execute on Webflow’s community engagement strategy. You’ll establish frameworks and programs to recruit, support, and retain community leaders, moderators, and global meetup groups. You’ll also work to build a meaningful comms cadence across social platforms where our community shows up, and work cross-functionally to identify and build deep and meaningful connections with key community leaders.
    • Create, manage, and support community events. You’ll work cross-functionally to create and manage Webflow-led programs, including live streams, workshops, expert Q&As, product office hours, and interviews to meaningfully connect with our users. On the community-driven events side, you’ll be responsible for the funding, reimbursement, and support of virtual and in-person meetups and other community-led gatherings — from community guidelines to meetup templates and community speaker training.
    • Curate, invest in and connect users with extraordinary community-created product education. Our community creates incredible articles, videos, and other educational materials that teach and expand the capabilities of Webflow. Your team will connect users with this teaching by curating and investing in community-led projects that empower people to use Webflow and other no-code tools to create powerful websites and web apps.
    • Grow the function. This is just the beginning. Want to create and experiment with community challenges on our forum? Great. Want to try out new and creative ways to incentivize customers to learn and use Webflow? We’ll support it 100%. Want to do something big that we can’t possibly imagine while writing this job description in Google Docs? We’re probably just as interested in doing it as you are, and we can’t wait to learn how we can support it and make it happen! As this team grows, you’ll be responsible for driving and reporting on its impact, creatively approaching new kinds of interactions with our customers, collaborating with and influencing stakeholders throughout Webflow’s business, and growing your team to meet and exceed the demands of those who use our product. There’s a ton to uncover and a lot to learn, and you’ll drive the strategy, the hiring, the budget, and the big dreaming behind this extremely high-impact function.

    That said, these responsibilities are just the start! At Webflow, we encourage you to contribute wherever your interests take you — and shape your role accordingly.

    And this isn’t just a philosophical bent: we actually give you 4 hours a week (10% of the work week) to pursue passion projects outside of your role responsibilities.

    About you

    You’ll thrive as Director, Community if you:

    • Have experience building and growing teams that directly interact with and help community members
    • Have a track record creating, owning, and measuring initiatives that have broadly impacted customer-facing products or programs
    • You take full ownership of initiatives and are proactive about capturing new opportunities.
    • You’re analytical and can comfortably use data to inform your strategies.
    • Are a thoughtful, direct, and kind communicator, both verbal and written — and can train and coach others to achieve at this level
    • You’re detail-oriented and love to document everything — for you, for your team, and for the community!
    • You’re comfortable working in an environment based on outcomes, collaboration, and transparency.
    • You’re passionate about the no code revolution and love spending time teaching folks how to use the product or answering questions.
    • Are a resilient manager, coach, and advisor with an ability to manage high performing and effective teams while keeping them super happy and engaged.
    • Can effectively balance long-term strategy and short-term goal execution.
    About us

    At Webflow, we believe that our success will be defined not only by what we do, but also by how and why we do it. So, here is the Webflow “why” and our “how”:

    Our Mission

    To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.

    Our core behaviors (how we act)

    1. Earn customer trust.
    2. Get it done, do it right.
    3. Practice candor with care.
    4. Dream big, ship often.
    Our commitments to you
    • We’ll pay you! This is a full-time, salaried position that includes equity
    • We’ll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses
    • We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days
    • We offer flexible parental leave
    • We provide remote employees with the equipment they need to create a great remote work environment
    • We will offer you the support you need to help you grow as an impactful Director of Community and a human being
    Ready to apply?

    If you share our values and enthusiasm for empowering the world, we’d love to review your application! We promise we do take the time and care to review every application we receive. However, as much as we wish we could interview everyone who submits an application, we cannot guarantee an interview or feedback due to the unprecedented volume of applications we are receiving today. We are rooting for you, and hope you do consider applying.

    Note: You'll need valid U.S. work authorization to join us.

    Please note that a background check and employment verification is required for this position. We may obtain one or more background screening reports about you, solely for employment purposes.

    Apply Now

    Community Lead

    Graphy

    Remote
    Community Management
    1/26/2022 9:24 AM
    Intro 👋

    The most exciting parts.

    • Change the way teams work with and visualise data. What makes this such a complex and exciting challenge is striking the balance between building something powerful, flexible, and robust, yet intuitive enough for any user regardless of their technical ability or background.
    • Zero to one. As one of the founding members of the community team, you'll have the opportunity to define the strategy for how we create a movement around collaborative data stories. You'll be the primary contact person for our customers during our beta and set up the infrastructure for scaling community & customer support work moving forwards.
    • Constant stream of new challenges. The pace at which Graphy is growing brings new technical and business challenges each day. There's a very large and exciting opportunity ahead for us which requires us all to wear multiple hats and leverage each other's skills.
    We are Graphy 📊

    We're on a mission to reimagine how teams work with data.

    Graphy is the all-in-one data collaboration platform where teams create beautiful and interactive dashboards, loaded with data from apps teams already use and love.

    We are built with remote-first processes with co-working space options available. Backed by top tier VCs and Angel investors, we have an ambitious roadmap and are growing our team.

    The opportunity 😎

    Hiring remotely in the UK/Europe (GMT to GMT+2)

    We’re looking for a Community Lead to join our remote team as one of Graphy's first Marketing hires, responsible for supporting our users and building a community of data lovers. You’ll be among our first community leads on this exciting journey and will have the opportunity to establish a sustainable foundation for community growth.

    Bring your learning mindset and your positive attitude – we're looking forward to meeting you!

    What you'll do 👩‍🏫
    • Be the primary point person for all new users, onboarding them to Graphy and empowering them to be successful throughout their product journey
    • Develop a strong understanding of the customer needs, use cases, and feature requests and be the internal voice of the customer
    • Identify and recruit partners & influencers who can be powerful advocates for Graphy by sharing their own data stories, graphs, and templates
    • Design a community development strategy that brings all our users together around the shared purpose of giving more people data superpowers
    • Set up the Customer Support infrastructure, including tooling, content (help centre, onboarding guides), and managing community & social media channels
    What we look for 👀
    • Clear and persuasive communicator, able to sell the vision and value of Graphy as well as being an empathetic, attentive listener
    • An excellent knowledge of the startup & SaaS space, with clear opinions on how to develop community
    • Self starter and entrepreneurial drive, able to build something from nothing
    • Good knowledge of community platforms (e.g. Slack, Discord), CS tools (e.g. Zendesk, Intercom), and social media
    • You are technical enough to liaise well with the product and engineering teams on critical issues, bug reports, and being able to translate back-and-forth for customers
    • To be based in the UK/Europe (GMT to GMT+2) and happy to work in a remote team
    Benefits 🤩

    💸  Competitive salary & options package

    👩‍💻  Remote-first processes with co-working space options available

    📅  Flexible working

    💻  New equipment to build your own workspace (fully specced MacBook Pro, monitors, software etc.)

    📚  Kindle + ebooks

    ⚠️  No agencies, recruiters or outsourcing companies.

    👉 Apply now 👈

    If your circumstances require any special arrangements at any stage of our interview process, please let us know. In your application, please feel free to note which pronouns you use (for example - she/her, he/him, they/them, etc).

    We're looking forward to hearing from you!

    The Graphy team 📊

    💡 Couldn't find the job opening you were looking for? No problem at all – head here to connect with us and you'll be the first to hear about our exciting new roles 🚀

    Apply Now

    Head of Community

    Bridgesplit

    Remote
    Community Management
    1/6/2022 11:50 PM

    This is an opportunity to join a fast-growing NFT financialization platform on Solana. You'd join a small (<10) team in person in New York.

    Bridgesplit is developing the DeFi stack for unique assets on Solana, enabling new financial products like collateralized lending of NFTs.

    Bridgesplit is hiring for a community manager who will manage the brand of Bridgesplit and engage with our community. Responsibilities include community engagement, social media management, content publication. An example responsibility would be overseeing a podcast show. Compensation will include a competitive combination of salary and equity.

    Ideally, you are someone with

    • A great memer
    • Understands NFT culture, crypto, and Solana ecosystem well
    • Strong presence on Twitter
    • Good writer
    • Organized
    • Excitement about crypto and web3
    • Able to work full-time
    • View work as a passion
    • Want to be hands on in the development of the company and grow with us
    • Based in or willing to relocate to New York (optional)

    Does this sound like a good fit 👀 Email us at mary@bridgesplit.com with the role, a little bit about you, and some cool things you've done.

    Apply Now

    Senior Community Manager

    Stardust

    Remote
    Community Management
    1/6/2022 11:44 PM

    We're building the future of gaming - and we don't say that lightly. Think of us as the foundation for Metaverse economies connecting games, finance, the future of work, fashion and more. The infrastructure for Ready Player One if you will. We're developing cross-chain technology to power new gamer-first economies through a SaaS-style offering and looking for individuals who think big, build bigger, and want to turn crazy ideas into reality.

    We've just raised our Series A and are growing quickly, join our team and build the future, not just witness it.

    Responsibilities
    • Proactively contribute to discussions with game developer and crypto communities across Twitter, Twitch, Reddit, Discord, Telegrams, Clubhouse or any other channel where we need to be.
    • Develop strategies for launching new channels, growing existing channels, and developing engagement strategies.
    • Consolidate and analyze feedback and community pulse to report back to the larger product and business teams.
    • Collaborate with marketing and sales to mine content concepts from community engagement. Collaborate with marketing and sales on communications planning to support product launches, events, and a multitude of other communications on community platforms.
    • Explore, and support collaboration opportunities with local influencers, communities of gamers, developers, crypto thought leaders, museums and other potential partners.
    • Identify opportunities for, and assist in, the execution of offline events and community gatherings.
    • All other duties that may be assigned by the Company and that would enter into the scope of community.
    Requirements
    • You enjoy interacting on Twitter, Discord, and various community platforms. You are interested in the gaming and/or crypto world and want to talk about it with anyone that will listen. You have 3-5 years of relevant work experience that you can apply to this role.
    • Communications skills are key. You can effectively communicate with diverse audiences in any format and in any medium, while being aware about local context and sensitivities.
    • Community Building. Ability to organize community-related content and events, promoting through appropriate owned channels, and maintain a constant, daily presence in those channels, documenting and escalating issues to the appropriate teams.
    • You thrive in fast-paced, challenging situations by embracing the unexpected.
    • You ask for clarity if things seem ambiguous and enjoy problem solving.
    • You want to represent the voice of the community, but with data. You know when to escalate potential crisis situations.
    • You want to own what you do, problem solve through blockers, and ask for help from your team when you need it.
    Apply Now

    Social Media Manager

    Rarible

    Remote
    Community Management
    12/28/2021 9:04 PM
    About Rarible

    Rarible is one of the largest decentralized, creator-centric NFT marketplaces for multimedia content, including but not limited to digital art, collectibles, music, videos, and more. Rarible offers a user-friendly, community-led experience for creators and collectors to come together, with over $40 million in trading volume in April 2021 alone.

    Rarible is at the forefront of the digital creative renaissance and home to the NFT creations of world famous artists and brands across industries, including Mark Cuban, Steve Harvey, Tyga, Lindsay Lohan, Bhad Bhabie, Megadeth, Taco Bell, Dole, and more.

    Rarible has an extremely active community of followers, creators, curators and collectors who are actively shaping the future of our marketplace and the evolution of digital ownership in web 3.0. We’re looking for a bold, creative Rarible social media manager who will oversee the day to day and overarching management of our social communities across owned and operated platforms. Join our motivated and rapidly growing global, decentralized and fully remote team to help build the #1 NFT marketplace of the future.

    Rarible has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to learn and grow every day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. We’d love for you to join our growing team!

    The Role
    • Rarible is seeking an experienced, self-motivated Social Media Manager to educate, nurture, and develop audiences across our owned and operated digital community channels. Their primary role will be strategically mapping out and managing our conversation across our top communities including Twitter, Discord and Telegram. This person will also work closely with the broader Marketing Team to define, develop and execute an integrated community content calendar and strategy that brings our technology to life. This is a highly visible role and rewarding growth opportunity that reports directly to the VP, Head of Marketing. You will interact across functions including PR, Product, Engineering, Partner, Business Development, Support and Design teams. You will be responsible for driving engagement and community growth across key audiences and stakeholders at a critical point in Rarible’s growth trajectory, with the opportunity to grow your team.
    Key responsibilities
    • Own the day to day always-on global communication and content strategy, calendar, and engagement across our owned and operated community channels targeting artists, creators, curators, collectors and developers
    • Facilitate and grow community relationships and engagements (Twitter, Instagram, TikTok, Facebook, Reddit, YouTube, LinkedIn, Discord, and Telegram)
    • Identify social media trends and breakthrough opportunities across community channels to ensure Rarible is at the forefront of the cultural zeitgeist
    • Work collaboratively across functions to bring social media integration opportunities to the Partnership and Business Development Teams, collaborate with the Support Team to address support issues, and PR to feature product integrations and releases
    • Own day to day community management, social listening, and editorial and publishing platforms, ensuring the Rarible voice breaks through the clutter and reaches target audiences in data-centric ways
    • Build, manage, and optimize the community strategy, performance, and measurement across channels to achieve the best ROI
    • Build and manage a data-led, channel-specific content library
    • Oversee consistent channel-specific template refreshes in line with brand guidelines
    Skills & Qualifications
    • Active presence in Twitter, Discord, Instagram, and other social media channels
    • Deep understanding and interest in the NFT landscape
    • Understanding of the mechanics and content types across social media channels
    • Strong written and verbal English communication skills
    • Ability to communicate in a playful, warm, creative tone of voice
    • Bachelor's Degree in marketing, business administration, communications or related field or technical degree with relevant experience
    • 4+ years of experience in marketing, community management or content creation
    • Experience at an enterprise software company is a plus
    • Passion for community management and content curation/creation, building use cases and working with multiple stakeholders at once
    • Self-starter who can self-prioritize tasks and remain productive with minimal supervision
    • Balance of data-driven, analytical skills with demonstrated creative campaign wins
    • Ability to succeed in a global, remote environment, working cross-company successfully to drive results
    • Relentless innovator and creative thinker with the ability to form ideas into actions that translate into memorable marketing strategies and programs
    • Ability to manage deadlines and work collaboratively in a fast-paced, highly dynamic environment
    • Ability to travel regionally and globally periodically
    • Empathy and intuition
    What do we offer📍
    • Working for a rapidly expanding global rocketship📍 Mentorship, training and career progression plans with leadership focused on developing the teams📍 Team that cares about products and working conditions📍 Flexible hours📍 Full-time, paid vacations 📍 Remote first with relocation packages available📍 Hardware and software support 📍 Attractive packages, including healthcare and dental benefits, 401K and base equity and/or tokens

    Apply Now

    Community Manager

    MessageBird

    Remote
    Community Management
    12/27/2021 1:11 PM

    We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS).

    Our Birds choose where they work from in the region we’re hiring in — this could be from one of our MessageBird hubs (Amsterdam, Singapore or Bogota) or remotely so long as it’s within a complementary timezone.... Want to work from a rural retreat? Sure, no problem! How about a bustling city getaway for a few weeks? Go ahead!

    We understand that “life happens” and give you the freedom to choose the best environment for you to “get s**t done”. We expand our flock without geographical restrictions. This allows us to attract and assemble an industry leading team from a huge variety of backgrounds & cultures, making us more nimble, creative, and efficient!

    Community Manager - MessageBird (Pusher) | Remotely from London

    Pusher, a MessageBird company, powers connection. We are a developer tools company inventing realtime APIs to power communication and collaboration apps all over the world. Our easy, reliable platform provides developers everything they need to build scalable and interactive apps. If you read the Financial Times, send email with MailChimp, collaborate on inVision, or order food on DoorDash, you are using Pusher every day.

    Our user base is growing astronomically and we are building with them in mind. We’re looking for an energetic and motivated Community Manager to be an on the ground champion for Pusher and our users.

    You’ll build great relationships with our partners, working closely with them to bring first class content to the tech community. You’ll become a Pusher expert and engage with our developer users to identify exciting opportunities for brand representation and community engagement. As a frontline ambassador, you’ll discover new mechanisms for connecting with our community, take an active role in discussion with current and potential users, and be the first point of contact with our top evangelists.

    What You’ll Do

    • Acting as an on the ground champion for Pusher and our users
    • Developing our social media presence across all channels by content-sharing and engaging with followers
    • Building relationships with our community groups and leading logistics for our meet-up event series (Pusher Sessions)
    • Growing our community by participating in discussion on forums, blogs and at events; finding new users and listening to current ones
    • Working closely with the Developer Advocate to distribute supporting resources to all our audiences
    • Staying up to date with trends and movements in our user base
    • Discovering new mechanisms for connecting with our community
    • Identifying leading evangelists in the existing Pusher user community and build a program which recognises their efforts and helps them to develop as a core advocacy function
    • You will work closely with all departments at Pusher. You’ll collaborate with the product, engineering and communications teams to build on our user engagement objectives, support feature launch campaigns and promote our user-centric product focus.

    What You’ll Bring

    • 2+ years in community management, social media management or events in a tech-related company
    • You love tech! You’re genuinely passionate about the developer community and building amazing apps
    • You love to learn: you’re someone who is always looking for new places to find answers and enjoys regularly engaging with forums, attending conferences and speaking to new people to share ideas
    • Excellent understanding of audience engagement and how to use tone of voice
    • Great knowledge of social media platforms, social media management tools and analytics
    • A people person. You find it easy to build a rapport with others and you enjoy engaging with them online and in person
    • Excellent verbal and written communication skills and can generate impactful, creative content
    • Event management skills with experience handling responsibilities in a dynamic environment
    • You are skilled at creating and maintaining a positive and engaging environment for skill sharing and feedback

    What You’ll Gain

    • Work from anywhere
    • Generous stock options for all Birds
    • WFH set-up budget
    • State-of-the-art work gear
    • Learn from hundreds of the best minds in the business
    • Collaborate with diverse colleagues from over 55 countries (and counting)
    Apply Now

    Staff Community Manager, Collectives

    Stack Overflow

    Remote
    Community Management
    12/27/2021 1:03 PM

    We are targeting GMT +1 to GMT -8 in the countries identified with core overlapping hours of 10am-1pm Eastern Standard

    What You’ll Do

    • Initially you will be the primary Community Manager focused on Collectives (our sub-communities within Stack Overflow), but as the product grows, we may add additional staff to the team.
    • Work with the community to develop best practices and norms for new features or functionality launched within Collectives
    • Collaborate with the Product and Customer Success teams focused on Collectives as we ideate, research, develop and launch new features to represent and support the community through the process.
    • Work with Collectives customers, recognized members through the onboarding and launch process while establishing best practices and documentation.
    • Identify and incorporate industry best practices in supporting a growing and thriving technical communities across many disciplines to help us achieve our goals and objectives.
    • Empower your team to work hand in hand with our engineering and product teams in order to to build tools and features that help better meet our users needs and improve their journeys through our sites.

    What You’ll Need To Have

    • 8+ years in a community facing and/or user supporting role, with at least 3 years supporting a community of millions of users
    • Experience in customer/user support with an operational focus working towards continuous improvement of process and tools
    • Experience contributing to building and implementing community facing policy and best practices
    • Ability to think about problem solving, from triage to resolution, and focus on identifying longer term solutions
    • A desire/drive to work with technologists around topics that interest them
    • Strong writing skills - we are a written platform, and you will be one of the most visible advocates for this feature.

    It Would Be Great If You Also Had

    • Team Lead or Management experience
    • An understanding of Stack Overflow and other Stack Exchange network sites
    • Experience with policy or community norms development
    Apply Now

    Developer Advocate

    Akita

    Remote
    Developer Relations
    12/22/2021 3:42 PM

    Akita is looking for our first developer advocate to take the lead on realizing this vision. We're looking for someone passionate about communicating with our developer community to understand their needs and where Akita can be most valuable.

    What is Akita?What part of my system is falling down? Why is my endpoint slow? What services am I calling?

    Today, answering these questions requires developers to dig into logs, metrics, and traces—and this scavenger hunt is only if you're lucky enough to have observability installed! At Akita, we're building the first API-centric observability platform to make observability accessible for all developers.

    Two of the coolest parts of Akita's approach are 1) the ability to observe system behavior simply by dropping in and watching API traffic and 2) the ability to automatically model service-wide API behaviors across services. You can read about our approach to developer experience in this blog post.

    Akita was founded by Jean Yang, previously a CMU professor with over ten years of experience in programming systems research and over two years of experience with Taylor Swift memes on Twitter.

    Akita is backed by two of the top VC firms, as well as a major NBA player and some other incredible angel investors. 🏀😇

    What will you do at Akita?
    • You'll be Akita's User Zero. Developer experience is incredibly important to us at Akita—and the most important part of that is understanding what our users want. We want you to be the our first user, testing out—and even getting involved in prototyping—new features so we can be well-positioned to show users how to use the product, as well as anticipate user needs and pitfalls.
    • You'll represent Akita user goals to the rest of the team. Listening to our users is the #1 way we drive product decisions at Akita and you'll play an important role in that. You'll be in our Slack and on user calls, understanding our users' end-to-end workflows and how Akita helps them with their pain points. You'll communicate your findings in the form of notes, videos, and feature suggestions to the rest of the team.
    • You'll close the gap between the Akita product and user goals. For many users, there will be a gap between what currently exists in terms of the product and docs and a seamless user experience. You'll work with the rest of the team in making the docs a welcoming and helpful destination for users to understand the product and how they can reach their goals. You'll also work with the rest of the team on prototyping dashboards and integrations that make the Akita product easier to use.
    • You'll build awareness about Akita. We're just at the beginning of the developer world understanding how Akita can help them understand their systems! You'll work with the rest of the team and our users to Tweet, write blog posts, and make videos and livestreams about the problems we're solving at Akita and how Akita helps.
    • You'll grow our user community. As the person on the ground in our user community understanding who they are and what they want, you'll also be the best-positioned team member to grow that community. You'll build our playbook for turning users into engaged members of our community.
    About you
    • You're a builder. You have substantial experience building from the ground up, whether it's apps or products. You're passionate your craft and want to be on a team where people feel the same. We do not require that you've worked as a developer advocate before or that you have a college degree.
    • You've got some devops scars. You have 5+ years either working directly with observability or monitoring tools, or working with teams who have. You understand where our users are coming from and can speak their language.
    • Developer experience is important to you. You've worked in roles that require building user empathy for developer-facing products. You have experience doing user interviews and are excited about doing more of them. You have strong attention to detail and are obsessive about understanding user goals.
    • You're comfortable sharing drafts, getting feedback, and iterating. You have experience working closely with others and changing course based on feedback. You find this way of working fun.
    • You’re scrappy. You know what it takes to ship a high-quality product (or blog post!), but you’re also happy taking judicious shortcuts to get feedback faster. Ideally, you'll have worked on a small, fast-moving team and scaled with it.
    Apply Now

    Developer Advocate

    Roboflow

    Remote
    Developer Relations
    12/22/2021 6:18 PM

    Overview Roboflow now has over 60,000 users and we’re looking for someone to help nurture them and amplify their stories. We’re looking for someone who loves interacting with users, is excited to dive into the existing community head first, and has ideas to engage the community with new ideas going forward.

    Previous experience building community at a developer tooling company is a huge plus. Technical skills are not required but would be valuable in helping to get in the headspace of our audience.

    What You’ll Do This role is part content marketing, part evangelist, part social media, and part business development. Your long-term objectives will be helping us get computer vision on the radar of every developer, and ensuring that whenever people think “computer vision”, they think “Roboflow”.

    We have a solid foundation to build on. There are already over 60,000 users of our platform that we can use to seed the community. And with our launch of Roboflow Universe, a community space where users can share datasets and pre-trained models with each other, we now have thousands of publicly accessible user projects we can use to grow our audience even further.

    You will work in conjunction with a full-stack engineer on building Roboflow Universe into the preeminent community for computer vision APIs and datasets.

    Requirements of this role include:

    • Excellent verbal and written communication skills
    • Enthusiasm for machine learning and increasing accessibility to transformative technology
    • Experience in a customer-facing role (broadly): marketing, customer service, or similar
    • A passion for developing relationships and helping others succeed
    • The curiosity to learn whatever skills may become necessary (for example, the basics of computer vision)

    Responsibilities To give you an idea of what it will be like to work here, here are a few projects you will be in charge of:

    • Roboflow Universe editorial (selecting projects to feature, interfacing with users, curating READMEs, categorizing projects etc) on https://universe.roboflow.com
    • Ideating and running contestsCommunity spotlight blog posts like these https://blog.roboflow.com/using-computer-vision-microbiology/
    • Writing customer case studies like these https://blog.roboflow.com/computer-vision-people-counting-atos/
    • Moderating a forum or subreddit
    • Crafting our weekly newsletter
    • Propagating content to social media
    • Launching the Roboflow user support forumIdentifying and interfacing with influencers
    • Empowering community members with things like swag
    • You may also have or quickly develop ideas for amplifying and expanding our community even more -- and we can’t wait to support those as well.
    Apply Now

    Senior Community Manager

    Paragon One

    Remote
    Community Management
    12/22/2021 3:10 PM

    Paragon One connects large numbers of students to employers through industry relevant projects called Remote Externships, thereby making it easier for students to build professional experiences while also engaging with company employees. For enterprise customers who need to scale and engage their early talent pipeline, Paragon One’s platform saves companies like Facebook, PwC, Hewlett-Packard, National Geographic, Snapchat, Cargill, and Cloudflare time and money while helping them increase brand engagement and achieve DE&I targets. Paragon One has served thousands of students while growing 200% year over year. We were founded by a team out of MIT and backed by YCombinator, Foundation Capital, University Ventures, Learn Capital, and Launch Fund.

    Learn more from a recent Yahoo! Finance TV clip: https://www.linkedin.com/feed/update/urn:li:activity:6797983228197257216/

    We are looking for a strategic and entrepreneurially-minded Sr. Community & PR Manager with a passion for fostering diverse communities, storytelling, and building relationships with executive leaders. This role will focus on creating relationships with corporate leaders through webinar events and building community with students -- particularly from underrepresented backgrounds.

    Ideal candidates will have worked in a producer or community role in media/broadcasting, event management, and/or in PR for a fast growing startup or company with a fast moving environment.

    We seek leaders who are passionate about moving quickly, delivering amazing community experiences, and solving extremely hard problems in the education-to-workforce movement.

    The compensation for this role includes equity.

    Responsibilities -Build relationships with leaders at Fortune 500 companies -Recruit Fortune 500 leaders for BRIDGES speaker series (see example at https://www.paragonone.com/bridges-webinar-series) -Partner with content marketing to recruit student attendees for BRIDGES series -Build and manage student ambassador networks to engage campus communities -Build and manage extern alumni community

    Skills and Experience -Grit and perseverance to tackle the hardest problems -7+ years of PR, communications, media production, and/or community building experience. -Strong relationship development skills with senior leadership and stakeholders -Ability to connect and effectively communicate with people of all levels. -Strong written communication skills -Strong presentation and moderation skills -Strong run-of-event production skills -Exceptional teamwork and multi-tasking skills. -Strong sense of ownership and roll-up-your-sleeves attitude -High attention to detail and ability to manage multiple priorities simultaneously -Experience thriving and prioritizing in a constantly changing environment.

    Apply Now

    Community Manager

    StudyStream

    Remote
    Community Management
    12/22/2021 3:06 PM

    StudyStream is a video platform that allows students to be more productive while studying. StudyStream has seen over 4 million unique users and 16 million study hours over the last 4 months, with 30,000 daily active users spending on average 90 minutes per day on the platform. Students from around the world love us. How do we know? #StudyStream has grown entirely organically to over 250 million views on TikTok over the last six months. We also currently host the largest study Discord server (at 420k students) which also grew entirely organically. We've just closed our seed round so are well-funded and growing quickly!

    Our Values

    Promise to Students: We're committed to the future of social learning. We want to provide the best experience for students with our product and so we aim to exceed user expectations on a consistent basis.
    Passion for Progress: As a company, we care deeply about growth and innovation through learning, reflecting and taking action.
    Ownership: We have a culture of operating with accountability and ownership. We encourage team members to take psychological ownership of tough challenges and to take action to solve it.

    About the role

    You are passionate about hard problems and building community. You will be our lead community manager and you will work closely with the founders.

    About you
    • Minimum 2 years of work experience (we can be flexible here)
    • Comfortable with public speaking
    • Natural with relationship management and working with platform Creators
    • Ability to produce social media content
    • Management of social media platforms
    • Video editing skills (preferred)
    • Flexibility and ability to work after hours
    Why you should join StudyStream 🚀🚀

    We have got some big dreams and the traction to show we're on the right track. Students currently spend time on YouTube, Netflix, Instagram while they are studying. Our vision is for StudyStream to be the go-to platform for studying.

    Benefits
    • Generous salary and potential equity upside
    • Healthcare benefits (medical, dental, vision) and 401(k)
    • Completely remote with flexible work hours
    Apply Now

    Community Manager

    Kitemaker

    Remote
    Community Management
    12/22/2021 2:57 PM

    Kitemaker is building the tool for the best product development teams in the industry. It replaces project management tools and issue trackers with a fast and collaborative alternative. We're passionate about figuring what makes teams build awesome products. And we believe that the best tools should help teams get healthier product development processes, be happier, and build better products.

    This is a unique opportunity to join a funded early-stage startup and have a massive impact on our product, culture, and direction. It's a lot of work and a roller coaster ride. But, if you are up for it, you can join us in replacing the most hated software development tools and have a significant impact on our customers.

    We're supported by some of the world's leading investors, including Y Combinator, EQT Ventures, and a bunch of amazing angels.

    About the job:

    • Play a key role in establishing the marketing and growth strategies for Kitemaker
    • Deeply understand the product and help us carve out marketing and growth activities.
    • Ensure that we have good and consistent messaging across marketing, landing page, emails etc. ranging from top-of-funnel all the way down to our current customers.
    • Plan and work with content marketing and organic social marketing.
    • Work with activities towards our community and help it grow.
    • Working cross-functionally with product, marketing, engineering, and other business partners ensure we have the best possible messaging and marketing strategy.
    • Contributing to the overall strategy and decision-making about product direction.

    What can make you a great candidate:

    • Likes to get stuff done, and hungry for results.
    • Previous work experience doing growth and marketing at an early company. A bonus if you've been in a Product Marketing Manager role.
    • An ability to frame strong rationales for marketing decisions that persuade peers and managers.

    What we look for in people:

    • A self-starter mindset mixed with deep enjoyment of collaboration.
    • A passion for listening and learning from users; at Kitemaker, everyone talks to users.
    • An appreciation for others' feedback to help you improve in your role, the way you work, and how you work together as a team.
    • A good communicator of abstract ideas and concepts.
    Apply Now

    Social Media & Community

    Filta

    Remote
    Social Media
    12/22/2021 2:55 PM
    The Role:

    We need someone to build our social media efforts from the ground up and run them how you see fit. You'll have a ton of leeway to build community, engage with people, build systems, and define voice.

    The company:

    Filta is the face filter NFT marketplace. We partner with creators to release limited edition face filters for their fans to use on social media. You'll get to work with amazing people pushing the boundaries of what is possible in AR/VR/Web3 and enable some of the best artists in the world to create gorgeous work. We're backed by YCombinator and (a bunch of awesome unannounced investors that I can tell you about in person). The best part: we're one of the rare companies that has extreme growth potential where the product is also a ton of fun — so why not join the journey?

    Responsibilities:

    -Brainstorming and executing on strategic initiatives to grow the community (on the artist AND user side) from tens to millions
    -Brainstorm product ideas that give back to our most active members
    -Creating text/image/video content
    -Build a deep sense of connection between Filta and the community
    -Posting across all social channels on a regular basis
    -Supporting partner artists in promoting their latest drops
    -Monitoring all social channels and engaging with people on a daily basis
    -Setting up and managing Sprout/Hootsuite/whatever to crosspost across all social channels (Twitter, Insta, TikTok, maybe even a YT channel at some point)
    -Managing our Discord server

    Required Skills:

    -You're a degen that has a natural interest and knowledge of the crypto space
    -You're deep on the influencer/celebrity side and can talk about the latest TikTok trends/weird streamer drama/etc.
    -Expert in social media management, publishing, engagement, and analytics tools
    -Strong aesthetic

    Apply Now

    Director of Developer Relations

    Apollo

    Remote
    Developer Relations
    12/22/2021 2:14 PM

    Helping developers succeed is at the heart of what we do at Apollo. With 3M weekly downloads of our open-source library Apollo Client and 40,000 Apollo community members, developers trust Apollo to power the world’s most important applications. Our next Developer Relations (DevRel) leader will build upon our strong foundation by helping millions of developers experience the joy and productivity benefits of running a graph. If you value empathy and have experience leading DevRel programs at scale, we’d love to talk to you!

    You’ll join the Developer Experience org: a group of engineers, storytellers, community builders, educators, and filmmakers who are united in our quest to inspire and equip developers to succeed with Apollo. We build our learning platform Odyssey, reach 10,000 developers at our yearly GraphQL Summit, and meet developers wherever they are on GitHub, Twitter, YouTube, and our forums. You’ll report to Peggy Rayzis (Director of Developer Experience) and manage a team of 4 talented developer advocates that will expand in 2022.

    What you'll do

  • Run DevRel programs at scale: You’ll help us reach millions of developers by scaling our content and community programs. For new programs, you’ll develop a plan, seek alignment, and measure results. Your work will be highly visible and instrumental in helping Apollo achieve company objectives.
  • Build cross-functional partnerships: DevRel is the glue between the Apollo community and the company. You’re excited to partner with Marketing, Engineering, Product, and Customer Success to help them understand our developers and execute programs together.
  • Nurture and grow the DevRel team: You attract talented developer advocates (including people from underrepresented groups) to your team. You’re skilled at onboarding, coaching, and building a healthy distributed team culture.
  • About you

  • You can lead a DevRel program from idea to execution and measure its results. You iterate on your programs after receiving feedback from developers and cross-functional partners. You motivate your teams to deliver content and code with high velocity, quality, and reliability on a predictable schedule.
  • You’re an experienced manager who has built high-performing DevRel teams. You enjoy spending the majority of your time developing your team rather than doing individual contributor work. You constantly seek to improve your management skills, such as running effective meetings, 1:1s, and championing distributed culture.
  • You write and speak with clarity. You’re skilled at coaching your team on content creation. From blog posts to emails to tweets, you feel comfortable influencing what developer content looks like across the company.
  • Developers trust your work. You deeply understand what resonates with developers. You have examples of successful developer programs that you’ve built. Although GraphQL experience isn’t a requirement, it’s important that we trust you to authentically represent Apollo in front of our developer community.
  • Other Info

    The Developer Experience org is distributed across the Americas and Europe. This position can be done from anywhere in time zones ranging from UTC-8 to UTC+2.

    Apply Now

    Startup Community Manager

    Product10x Accelerator↗️

    Remote
    Community Management
    12/19/2021 7:11 PM
    About the job

    Product10x is a young early-stage product accelerator that leverages the domain and technology expertise helping fastest growing startups in US and India. We co-create startups along with founders with what they need to build SaaS products, take them to market and scale. Our success formula is based on the extreme focus (SaaS, AI, ML) and industry expertise (HealthTech, EduTech, HRTech and Future of Work).

    We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person' with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.


    The Role

    The Startup Community Manager is responsible for engaging and growing Product10x social channels (LinkedIn, Twitter) by creating and distributing informative, high-value social content. As a member of the growth team, the startup community manager will work directly with a Founding Partner to set and execute on the social media strategy and develop campaigns and promotions for Product10x posts, podcasts, videos, and more. This person will have a passion for writing copy that influences, educates, and sometimes entertains. They should be adept at the latest social media trends and strategies and enjoy engaging and building communities.

    To join our team, you should be excited to:

    • Build and cultivate long-term relationships.
    • Own all Product10x social media channels, from planning and producing content to distributing and analyzing results.
    • Handle social media calendar.
    • Work with the Partner team to craft promotions for new content.
    • Build and test original social content in various formats, including video/audio clips, screenshots, charts/graphs, diagrams, etc.
    • Actively track and manage a community of fans and influencers.
    • Measure weekly channel and post performance, sharing insights and findings with the marketing team.
    • Lead social strategy for larger content campaigns.
    • Monitor audience sentiment.
    • Research and identify growth opportunities across new platforms, communities, groups, etc.
    • Adapt voice and playbooks for different verticals and "key opinion leaders" within them.
    • Share social best practices and guides for partners and others.

    MUST-HAVE Minimum Qualifications:

    • 2+ years of experience in startup and venture capital ecosystem.
    • Deep expertise as a creator/executor.
    • Managed high-visibility / high-profile accounts or top-tier brands.
    • Self-starter (thrived in startups or worked on side projects).
    • Strong collaborator and effective communicator across all levels.
    • Excellent copywriter, can adapt style and voice across different domains/communities.
    • Real passion for social media and a hunger for knowledge / intellectually curious.


    Bonus:
    • This is completely a remote position
    • Knowledge of the startup and tech ecosystem.
    • Experience with emerging media formats and styles (podcast/audio, short video, live streaming, etc.)


    Results:
    • Build long-term relationships with influencers, fans and portfolio companies with Product10x philosophy and investment focus.
    • Build the portfolio and investment pipeline for Product10x within the startup ecosystem.
    • Grow the social media presence (especially with LinkedIn) and engage followers with blogs, cross-postings, podcasts and webinars.
    • Product10x is established as a “goto” for startups acceleration.


    At Product10x we are always looking to hire the absolute best talent and recognize that diversity in our experiences and backgrounds is what makes us stronger. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, veteran status, and any other status. These differences are what enable us to work towards the future we envision for ourselves and our portfolio companies.

    Apply Now

    Community Manager

    ByteBao

    Remote
    Community Management
    12/19/2021 7:11 PM
    About the job

    The ideal candidate will be responsible for managing and engaging with the organization's online community in a way that builds brand awareness and engages the community. They will work cross-functionally with internal partners to understand business objectives in order to communicate effectively with customers.

    Responsibilities
    • Manage Telegram, Twitter, and other social channels that will drive communications to potential clients
    • Plan social content and maintain a content calendar
    • Monitor overall marketing strategy by overseeing social media campaigns
    • Understand community interests in crypto and raise concerns and queries to appropriate contacts
    • Be able to manage multiple potential clients, and keep constant engagement levels up.


    Qualifications
    • Bachelor's degree or equivalent
    • 3+ years' in marketing, advertising or related role
    • Strong written and verbal communication skills
    • Understanding and previous experience building crypto, NFT, or other communities on Twitter, Discord, or Telegram

    Apply Now

    Community Manager

    Numerator

    Remote
    Community Management
    12/19/2021 7:22 AM

    We are looking for a community manager to (1) be the voice of our brand on social media (facebook, instagram, youtube, reviews, etc) and (2) to be the main point of contact for our VIP customers. An ideal candidate is passionate about customer experience, interested in learning about brand marketing, and will thrive off of taking new challenges in a dynamic environment.

    Community manager responsibilities include posting content to our social channels such as new product features, promotions, tips and tricks etc and also resolving VIP customer queries which may be related to technical issues in our product, cashout requests, conversations, etc.

    To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You will need to get familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during the entire customer journey.

    If that describes you and you meet the requirements outlined below, we'd love to hear from you!



    What You Will Get To Do
    • Post product updates, promotions, and tips and tricks to facebook, instagram, youtube, etc
    • Respond to VIP customer queries in a timely and accurate way via email or chat
    • Identify customer needs and helping customers use specific features
    • Analyze and reporting product malfunctions
    • Update our internal databases with information about technical issues and useful discussions with customers
    • Monitor customer complaints on social media and reach out to provide assistance
    • Share feature requests and effective workarounds with team members
    • Inform customers about new features and functionalities
    • Follow up with customers to ensure their technical issues are resolved
    • Gather customer feedback and share with our Product, Sales and Marketing teams
    • Work closely with the Customer Support Manager to improve the quality of our customer support


    Skills & Requirements
    • Experience as a Customer Support Specialist or similar CS role
    • Experience with customer support for mobile application is a plus
    • Experience using Zendesk and remote support tools
    • Understanding of how CRM systems work
    • Excellent communication and problem-solving skills
    • Multi-tasking abilities
    • Enjoys walking people through an entire process, step by step, and creating a story to increase understanding of an issue and possible solution
    • Patience when handling tough cases
    • Bilingual in English/French/Spanish is a plus

    If this sounds like something you would like to be part of, we'd love for you to apply! Don't worry if you think that you don't meet all the qualifications here. The tools, technology and methodologies we use are constantly changing and we value talent and interest over specific experience.

    While this position can be remote, Numerator is only able to hire in many, but not all, states and provinces. In certain cases, if you are not located in a specific area where Numerator is able to hire, you may not be eligible for employment.

    We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law.

    Apply Now

    Community Coordinator

    Peer 2 Peer University

    Remote
    Community Management
    10/4/2021 11:22 AM

    Peer 2 Peer University (P2PU) is a U.S.-based non-profit organization that supports peer learning around the world through a model we call learning circles: study groups that meet in public spaces to work through free educational materials together. We are a small team with staff in Berlin, Cape Town, Detroit, and Phoenix.

    Our role supporting learning circles is multifaceted: we build open source software for managing meetings, we train groups to facilitate learning circles, we maintain an online community for facilitators, and we develop and curate open educational resources. In late 2021, we’re launching two exciting new initiatives: an institutional membership program for library systems (“Teams”) and a pilot for credit-bearing learning circles in partnership with College Unbound.

    We are searching for a Community Coordinator with a background in community experience and customer support to oversee our existing virtual community, help support our new initiatives, and define a meaningful overlap between the two. To start, the community coordinator role will be a 4 day/week contract position (32 hours/week; ideally Monday-Thursday) for one year with the hope and intent to extend. You can be based anywhere so long as your working day overlaps with 9–12PM Eastern US time. Salary starts at USD $40,000.

    Primary Responsibilities
    • Manage asynchronous support channels (forums, email, social media) to answer questions and orient new community members (approx. 5–10 inquiries/week)
    • Contribute to ongoing maintenance of P2PU’s user-facing documentation and community-curated course library
    • Collaborate with Production Lead to document community stories and insights across public news channels (newsletters, blog posts, social media)
    • Collaborate with team to coordinate and host regular community events (monthly calls, yearly gatherings)
    • Run at least 1 learning circle per year to gain experience with the model, test P2PU’s software tools, and explore new learning materials
    • Work with Partnerships Lead to build Teams relationships through onboarding, facilitation training, 1:1 support hours, and quarterly check-in calls
    • Shape the presentation and offerings of the library membership program by documenting success stories and collecting member feedback on desired updates to learning materials, software features, and support systems
    • Coordinate with partners at College Unbound to support students participating in learning circles for academic credit
    Qualifications
    • Strong communication skills in English (both verbal and written) across a variety of mediums and audiences (including those with limited English or digital literacy). Communication skills in other languages are a plus!
    • Comfortable using or learning Google Suite, Gitbook, Discourse, Mailchimp, Wordpress, and Github. (A basic understanding of writing Markdown will come in handy too.)
    • Systems thinker who instinctually considers how everything we do contributes to the bigger picture.
    • Intellectually curious and deeply passionate about challenging the hegemony of formal education through community-based learning. Desire to learn new things about both technology and education.
    • Organized self-starter able to set and meet deadlines, proactively communicate, and create or improve internal processes when needed.
    • Comfortable working in a distributed/online setting with colleagues across a 9-hour time zone range and able to travel globally up to 4 weeks/year (when it’s safe to do so).
    To Apply

    Please send a resume and a short cover letter to thepeople@p2pu.org with “Community Coordinator” in the subject line by September 20, 2021. In your cover letter, please let us know how this work aligns with your personal and professional interests and why you are well suited for the job.

    P2PU does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Apply Now

    Community Manager

    Toggl

    Remote
    Community Management
    10/1/2021 12:15 AM
    The Role

    We are looking for a passionate Community Manager to join our team. If you are a tech-savvy professional, experienced in social media, community building, and promotional events, we want to meet you. The salary for this position is €45,000 annually. You can work from anywhere in the world.

    • Design and implement social media and community strategy to align with business goals across various networks (Twitter, Facebook, Instagram, LinkedIn, owned channels, etc.)
    • Perform research on current benchmark trends and audience preferences
    • Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos, and news) Plan and oversee the creation of design assets for social media accounts (e.g. Facebook timeline cover, profile pictures, etc.)
    • Suggest and implement new features to develop brand awareness, like promotions and competitions
    • Respond to comments and customer queries in a timely manner
    • Monitor and report on feedback and online reviews
    • Organize and participate in events to build community and boost brand awareness
    • Coordinate with Marketing, Product, and Sales teams to ensure brand consistency and to stay updated on new products and features
    • Nurture relationships with customers, potential customers, industry professionals, and journalists
    • Prepare weekly and monthly reports on key metrics and ROI
    About You
    • Proven hands-on experience with social media and community management for brands
    • Experience working with B2B SaaS brands
    • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, etc.)
    • Excellent (copy)writing and communication skills
    • Ability to identify and track relevant community metrics
    • Ability to interpret website traffic and online customer engagement metric
    Toggl Benefits

    We’ll make you an offer you can’t refuse

    • Freedom to choose when and where you work
    • 24 days of paid time off a year, plus your local holidays
    • Between 2 and 8 in-person meetups per year for team-building (expenses covered)
    • Laptop and a €2,000 budget to set up your home office
    • Reimbursement for co-working space membership or internet service at home
    • Opportunities to attend trainings, workshops, and conferences
    • Monthly reimbursement for gym membership, massage, and other wellness services
    • Support for buying a phone, eyeglasses or tools you need for doing your best work
    Apply Now

    Community Engagement Manager

    Super Connector Media

    Remote
    Community Management
    9/30/2021 2:13 PM
    Description

    Are you as passionate about maximizing impact as you are about providing an exceptional experience for every client?

    Super Connector Media thrives off the success of the members of our online group coaching programs and exclusive mastermind experience. We're looking for a strategic, growth-focused, and results-driven Community Engagement Manager to engage, retain, and enable our clients to achieve their goals - and go further! Our Client Success team serves as the primary advocate for our clients, guiding them along a path to success and engaging resources across the company to accelerate the adoption and expansion of our life-changing programs.

    As Community Manager, you play a key role in member retention and success. Through your partnership, they will derive maximum value from their investments in our programs, leading to massive success, retention, and renewal. Few roles provide such a direct impact on the growth of the company! Our team is entirely distributed so this role can be located anywhere in the United States. We’re a culture of personal development junkies committed to living out our values each and every day. Learn more about our values and how they show up daily here!

    What You’ll Do:
    • Master Super Connector Media’s messaging, program deliverables and sales process
    • Regularly engage with our members through our social platforms and email communication, getting to know their history, their business objectives and the goals they are looking to achieve from our programming
    • Bring a bright, positive energy to members that encourages participation and engagement
    • Handle all administration and management of our member Facebook groups
    • Engage enthusiastically in our Facebook groups daily
    • Evangelize member success stories and program effectiveness to attract more members and more coaches to our programs
    • Partner with our lead coach and lead project managers to coordinate client success efforts across all areas of the business
    • Create and send weekly member update emails
    • Scheduling, coordinating, and hosting program group sessions
    • Provide general support to members via email
    • Create and manage member recognition/incentive initiatives
    • Identify and engage with inactive members to reignite their spark
    • Facilitate member collaboration and connection efforts
    • Assist in ad-hoc reports and special projects as needed

    Requirements
    • 3+ years of customer experience required
    • Associate's degree or equivalent experience in a client service related field
    • Strong proven work ethic and able to tackle tasks independently
    • Experience working within a team environment with sales and services peers
    • Ability to navigate data and people to find answers
    • Expert knowledge of Facebook Group functionality
    • Desire to provide the best possible experience for our members
    • Ability to multitask effectively in a fast paced environment
    • Experience with, or ability to learn, operational software such as Slack and Clickup
    • Familiarity with Google Drive and Google’s suite of tools (e.g., Sheets, Docs, Slides)
    • Business coaching or accountability coaching industry experience a plus, but not required
    Apply Now

    Community Manager

    Zencity

    Remote
    Community Management
    9/29/2021 11:51 PM
    What is the role?

    Zencity is looking for a passionate and energetic Community Manager to build, lead and scale our brand new Zencity Community.

    The Zencity Community will be the meeting place of our clients, local government leaders, to exchange ideas, consume knowledge, and connect with fellow members and professionals to discuss challenges in their field.

    As our first-ever Community Manager at Zencity, you will work fully remote, be responsible for all community-building aspects including design and implementation, promotion of knowledge-sharing materials, creation of a core group of champions, and crafting new ways to generate value for our community members. You will work closely with multiple teams throughout the organization to collaborate, create new channels for knowledge-sharing, and develop stronger system integrations.

    Reporting directly to the Director of Customer Success in our Client Services Department, this is a unique opportunity to take on a brand new strategic role at Zencity in which you will shape the identity of what our community will look like, bring more value to our clients and help them better serve their residents.

    Responsibilities:
    • Build, lead, and scale Zencity’s first ever community, including managing end-to-end processes of tool selection and implementation.
    • Organize client events including webinars, meetups, and round tables
    • Empower clients through educational materials to learn from the community and brand themselves as experts in resident engagement.
    • Develop engaging content and initiatives that drive value, including industry experts, best practices, webinars, news & announcements.
    • Partner with Product and Marketing teams to create and maintain a feedback loop for new and planned features and marketing activities.

    Requirements
    • 2+ years of experience as a community manager (or similar role) from a SaaS company
    • Previous experience in content creation, social media management, marketing \ product marketing -an advantage.
    • Strong knowledge and experience in the government industry - a big plus
    • Strong orientation to the design/code/product communities - a big plus
    • A great communicator with written and verbal skills
    • Data-driven; measure, analyze and report on community activity, usage, and success metrics via the community platform’s reports
    • Possess strong project management skills.
    • Have the ability to work independently.
    • Have great communication and relationship-building skills to learn, collect and share knowledge from different teams within the organization.
    Apply Now

    Head of Developer Relations

    Rarible DAO

    Remote
    Developer Relations
    9/2/2021 3:18 PM

    Rarible DAO is a decentralized organization governed by $RARI tokenholders. The organization is focused on growing the ecosystem of projects and creators in the broader Rarible Ecosystem, which includes rarible.com (NFT marketplace with $40 million trading volume in April 2021) and many other projects building on Rarible Protocol.

    Decentralized Autonomous Organizations (DAOs for short) are the next generation crypto-native entities that in many ways are considered the future of work and governance.  

    Join our decentralized, motivated and fully remote team building the NFT ecosystem of the future.

    Head of Developer Relations

    Rarible recently launched the Rarible Protocol, and we are in the early phases of growing out an ecosystem of projects building on top of it. This is an exciting position at the intersection of our developer community and  cutting edge NFT projects.

    Responsibilities
    • Develop and execute the strategy to increase the number of developers who regularly interact with and build on RARI Protocol
    • Work with marketing teams to develop content marketing, from blog posts, web copy, email marketing and newsletters
    • Manage the developer journey from website to documentation to tools
    • Create inspiring product demos, tutorials, and other videos to use for events and web marketing
    • Lead the execution of Rarible protocol hackathons and manage participation in third party hackathons
    • Manage and grow developer communication channels such as Discord, Telegram, Discourse, Stackoverflow, etc.
    • Moderate discussions on the RARI Protocol developer forums, ensuring that topics are on point and that questions are responded to well and in a timely fashion (either personally or through the community participants)
    • Capture, analyze, and share relevant developer insights with the product and engineering teams
    • Collaborate with product teams to launch new services, features, and enhancements effectively through the developer community
    • Look to grow and discover new ways to better serve the Rarible protocol technical community
    • Handle technical question and act as liaison with the Rarible protocol teams
    Requirements
    • Great communication skills
    • Technical writings: Protocol docs, Guides
    • Developers support
    • Representing Rarible at community events and hackathons
    • Solidity development experience is a big advantage
    What Rarible DAO offers

    📍 Working for a rapidly expanding global distributed network / protocol

    📍 Complete immersion into DAOs and the future of work

    📍 Extreme flexibility (hours, location, etc)

    📍 Great compensation packages and vacation

    Apply Now

    Community Manager

    Magic Labs

    Remote
    Community Management
    9/2/2021 3:19 PM

    Description

    Magic is an early stage, fast-growing contender to transform the antiquated user identity space by eliminating the need for passwords, with backing from top investors such as Tiger Global, Lightspeed Ventures, SV Angel, Social Capital, Northzone, Placeholder, Naval Ravikant, Alexis Ohanian, Ryan Hoover, and Balaji Srinivasan.

    Our mission is to safeguard the trust between users and Internet services by establishing a secure and authentic digital identity. Magic's vision is to build the passport of the internet. We are looking for team members who are not afraid to push beyond the status quo and create the most straightforward, most secure, and most long-term sustainable identity solution for app developers and end-users. This is a unique opportunity to help us disrupt the world of authentication.

    Magic is hiring an experienced community management expert to own the strategy and day-to-day operations of our social listening and engagement efforts.

    We’re looking for a creative and experienced communicator to grow and engage Magic’s community across multiple social channels. Our Community Manager will be responsible for developing and managing campaigns that inform and inspire a diverse audience including developers, customers, and other Magic champions.

    "Any sufficiently advanced technology is indistinguishable from magic." - Arthur C. Clarke

    Requirements

    In this role, you will:

    • Ideate and build creative, impactful social media and influencer campaigns to support our biggest initiatives
    • Manage and evolve Magic’s day-to-day organic social media presence — owning our content calendar, driving production, and defining an approach to grow followers, engagement, traffic, and customer acquisition
    • Partner with Design, Product, and Growth teams to build awareness and excitement for new product features, share inspiring customer and employee stories, and respond to issues as they arise
    • Share feedback and insights from our community that can inform our overarching Product, Marketing, and Customer Success strategies
    • Keep a pulse on social media and cultural trends to identify opportunities to deepen engagement with developers and introduce new people to Magic
    • Design and execute social media reporting on key metrics, including growth in fans/followers, engagement, traffic, and revenue
    • Lead influencer marketing programs from pitch to execution

    What you bring to the team:

    • Excellent communication skills with in-depth understanding of social networks’ (Twitter, Instagram, LinkedIn, Reddit, YouTube) culture and audience base
    • 3+ years experience in social media and/or community management, with expertise in the social landscape to inform strategy, creative, and campaigns
    • Creative ideas about how Magic can evolve on our current social channels and new ones as we reach new audiences
    • The ability to think about social as a community platform, and strategize ways to grow community and loyalty via social media
    • Understanding of social networks best practices in design, functionality, users
    • Experience working with an internal creative team to produce social-first content
    • Proficiency in third-party social media tools (i.e. Sprinklr, Netbase)
    • Customer empathy and a strong bias for action
    • Growth mindset, with the ability to iterate quickly and improve on results

    Bonus:

    • Experience engaging technical audiences
    • Experience with developer forums like IndieHackers, Dev.to.
    • A portfolio of content you’ve produced across a variety of social channels
    • You have existing relationships within the developer community

    Magic is remote-friendly, though we would prefer this role specifically to be in a timezone where we can have more hours overlap with the North American team members due to the need for frequent communication and collaboration. #LI-Remote

    At Magic, we're looking for team players with passion, empathy, perseverance, and integrity. You're encouraged to apply to this position, even if your experience doesn't precisely match the job description. Your talent and merits will stand out. At Magic, we welcome diverse perspectives and people who aren't afraid to challenge assumptions and the status quo.

    Apply for this job

    Apply Now

    Community Manager

    Descript

    Remote
    Community Management
    8/29/2021 11:03 AM

    We’re looking for someone who has a passion for developing community engagement programs. This person will identify new and creative ways to engage our content creator customers by building a unique and differentiated presence across different platforms, such as Facebook, Twitter, LinkedIn and more.

    What will you do?
    • Develop a global community program that brings together and empowers Descript users, ambassadors, influencers, partners and employees to achieve their creative potential and business outcomes    
    • Nurture and manage customer communications on Facebook, Twitter, LinkedIn, YouTube and Discord
    • Ideate and be hands-on to execute new and interesting creator-facing programs to drive engagement and business outcomes
    • Package and summarize insights and customer feedback to share with the product team
    • Work with product specialist and beta users to collect product insights and drive business decisions
    • Develop and promote case studies, virtual events, and other types of activations tailored to different audience segments
    • Facilitate in-person experimental marketing events at conferences, meetups, and at our offices  
    • Work closely with our business and marketing teams to update our community and influencer voice across our website, social channels, webinars, and events.
    Ideal candidate
    • Global brand and community
    • Training and learning
    • User-generated content
    • Hands-on experience organizing impactful user conferences, meetups, and experiential marketing events
    • Understand strategy on community-led organizations
    Nice-to-have
    • Experience at a B2B/SaaS company.
    • Experience with social media management or customer support.
    • Familiarity with a social platform tracking and analytics tools.
    • Experience pulling and presenting analytics.
    About Descript

    Descript is building the next generation of tools for communicating with video and audio. We are a team of 40 (planning to double in 2021) — with a proven CEO and the backing of some of the world's greatest investors (Andreessen Horowitz, Redpoint Ventures, Spark Capital). Descript HQ is in San Francisco, and our AI research team, Lyrebird, is based in Montreal.

    Descript is the special company that's in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company.

    As a small startup, Descript relies on employees who thrive in an environment where they are regularly called upon to translate high level goals into day-to-day priorities, and are regularly presented with technical and business challenges that extend beyond their comfort zone.

    Benefits include a generous healthcare package, catered lunches, and unlimited vacation time. We currently have offices in San Francisco and Montreal, and are open to folks working between PST and EST time zones. Whether you love WFH or can’t wait to get back to being in person, we're interested in offering an environment that works for you.

    Descript is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.

    Apply Now

    Technical Community Lead

    OpenSea

    Remote
    Community
    8/29/2021 10:38 AM

    OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs, which are digital goods endowed with property rights. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. NFTs have brand new properties that go beyond traditional digital items: they’re unique, provably scarce, liquid, and usable across multiple applications. At OpenSea, we're excited about building a brand new economy from the ground up based on true digital ownership and proud to be recognized as Y Combinator's #29 ranked top private company.


    When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. Our team has varied backgrounds from Stanford, UC Berkeley, Georgia Tech, Waterloo, San Jose State University, DePauw University, SUNY schools as well as those who signed record deals with Universal Music Group instead of pursuing a traditional college education. While we have experience at many of the FAANG companies, we've also worked at places like Artsy, Lime, a varying degree of start ups as well as a self-made jewelry business.


    At OpenSea, we know it's critical to celebrate and support our differences. Employing a team rich in diverse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


    The technical community lead at OpenSea assists existing and prospective creators, partners, and traders with integrating into the OpenSea ecosystem.  They also aggregate and provide feedback on the core product, the OpenSea developer tools, and our documentation. This role involves interfacing with and communicating with the community to identify problems and implement solutions.  The technical community lead will be part of the support team and will work collaboratively with the product, sales, marketing, and engineering teams.


    The technical community lead will serve on the front lines, acting as the face of the OpenSea brand, managing inbound communications, identifying growth opportunities, executing on them, and measuring their effectiveness.  You'll need to be patient, level-headed, courageous, precise, flexible, creative, naturally communicative, and relentlessly resourceful.

    Responsibilities
    • Execute our developer relations strategy.
    • Make OpenSea an appealing place for new and experienced developers.
    • Turn curious newcomers into fans of NFTs and OpenSea.
    • Empower community members to help one another.
    • Troubleshoot, triage and resolve issues reported by community members including, but not limited to, issues reported with trading, misbehaving assets, and misbehaving metadata.
    • Aggregate and relay feature requests from the community in the form of clear statements of requirements and user stories for the product and engineering teams.
    • Assist the community with smart contract development queries that relate to NFTs on OpenSea. Examples include how to support meta transactions in a smart contract, writing and maintaining sample smart contracts, and general ERC standard implementation.
    • Use broad range of technical and soft skills to build productive relationships with the community, and independently resolve complex technical and business problems.
    • Grow community relationships into more firmly established partnerships.
    • Test key features before each release and coordinate informal betas by trusted community members.
    • Suggest and implement community events like hackathons, talks, and events.
    • Moderate the discussion in the Discord server and in other channels, ensuring constructive discourse at all times.
    • Write clear content, marketing materials, and documentation and promote awareness of it among developers.
    • Train and support the community moderators.
    • Fix bugs and escalate critical issues to the engineering team.
    • Stay up to date on the latest technology, trends, and best practices.
    Desired Experience
    • Familiarity with Python, Django, React, Typescript, and Solidity.
    • Previous experience as technical community lead or in a similar role.
    • Experience working with web/internet related infrastructure technologies and architecture.
    • Ability to engage and influence both technical and non-technical audiences.
    • Ability to quickly provide technical solutions to business problems.
    • Demonstrated communication skills.
    • Passion about new use cases for NFTs and excitement to learn new technologies.

    APPLY FOR THIS JOB


    Apply Now

    Community Manager

    OpenSea

    Remote
    Community Management
    8/29/2021 10:38 AM

    OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs, which are digital goods endowed with property rights. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. NFTs have brand new properties that go beyond traditional digital items: they’re unique, provably scarce, liquid, and usable across multiple applications. At OpenSea, we're excited about building a brand new economy from the ground up based on true digital ownership and proud to be recognized as Y Combinator's #29 ranked top private company.


    When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. Our team has varied backgrounds from Stanford, UC Berkeley, Georgia Tech, Waterloo, San Jose State University, DePauw University, SUNY schools as well as those who signed record deals with Universal Music Group instead of pursuing a traditional college education. While we have experience at many of the FAANG companies, we've also worked at places like Artsy, Lime, a varying degree of start ups as well as a self-made jewelry business.


    At OpenSea, we know it's critical to celebrate and support our differences. Employing a team rich in diverse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


    OpenSea is looking for an entrepreneurially-minded individual to act as an evangelist, liaison, and onboarding specialist. Ideally, this individual would be a self-starter with experience using decentralized technologies, combined with some experience in customer success and marketing at an early stage software company.


    Responsibilities

    - Onboard new users and ensure their continued success as NFT traders.

    - Provide customer support via Zendesk, Discord, Slack, and Telegram.

    - Maintain and promote a vibrant community culture.

    - Synthesize insights from community interactions and surface critical issues to the engineering team.

    - Audit new collections and projects applying for more visibility on OpenSea.

    - Preemptively protect buyers from fakes and responding to reports.

    - Keep internal and external informational resources up to date in an environment of rapid iteration.

    - Contribute ideas and effort to our brand, content, and community strategies.


    Desired Experience

    - Ability to provide support for questions that arrive outside of American timezones (Europe, Africa, and Asia)

    - Understanding of and passion for decentralized technology.

    - Strong work ethic, hustle, communication, writing ability, and business development sensibility.

    - Comfort with semi-technical tasks like using an admin panel and running scripts from the command line or willingness to learn how to do them.

    - Deep curiosity, relentless resourcefulness, and a growth mindset.

    - Perfect comfort with frequent context switching.

    - Ability to effectively prioritize tasks in a rapidly shifting landscape.

    - Patience for helping out the new and unacquainted!

    - (nice to have) Experience leading a community.

    - (nice to have) Marketing experience.

    - (nice to have) Experience writing HTML.

    - (nice to have) Familiarity with WordPress.

    - (nice to have) Deep experience using decentralized technologies.

    APPLY FOR THIS JOB


    Apply Now

    Community Program Manager

    Picsart

    Remote
    Community Management
    8/16/2021 8:33 PM

    Picsart is hiring a Community Program Manager to join our growing Creator Community team. You will work closely with the Senior Manager, Creator Community and User Research team to manage our creator advisory boards and product feedback loops. You’ll also have the opportunity to collaborate with the greater Creator Success division to launch a new product community.

    The ideal candidate is proactive, analytical, organized, and an excellent communicator. This position can be based in New York, Miami, London, Edinburgh, or Glasgow and reports directly to the Senior Manager, Creator Community in San Francisco, CA.

    Responsibilities
    • Own day-to-day management of our community feedback initiatives and programs (eg. Masters Advisory Board), from selecting new advisory board members to coordinating session topics with product managers
    • Leverage qualitative and quantitative data to advocate for Picsart creators and influence the product roadmap
    • Collaborate with Creator Support, User Research, and Product teams to develop actionable creator and product feedback loops
    • Develop a strategy and workflow to coordinate user research requests with advisory board members
    • Partner with Creator Operations team to launch an online forum for advisory board members

    Qualifications
    • 2-3 years experience in community management, user research, or related fields;
    • Prior experience managing a product community forum and leveraging community platforms and tools (eg. inSided);
    • Prior experience conducting user research interviews and focus groups;
    • Prior experience working cross-functionally with Product, Support, International Growth, and Marketing teams;
    • Strong written and verbal communication skills in English;
    • Strong executor who can manage multiple work streams;
    • Comfortable working across teams, time zones, and cultures;
    • Prior experience working with project management tools (eg. Asana, Jira) is a plus;
    • Passion for visual arts (illustration, photography, mixed media, etc.) and creator economy is a plus;
    • Written and spoken knowledge of at least one other language other than English is a plus

    #LI-REMOTE

    What we seek and value most in our candidates
    Professionalism in both soft and hard skills; motivation to grow, learn and share, positive attitude, flexibility, transparency, ownership and the most important - passion and commitment.  
    Picsart is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are committed to providing reasonable accommodation to employees who have protected disabilities consistent with local law.
    Picsart, Inc. is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
    ABOUT US
    Picsart is the world’s largest creative platform and a top 20 most downloaded app of 2020. Every month, the Picsart community creates, remixes and shares over a billion visual stories using the company’s powerful and easy-to-use editing tools. Picsart has amassed one of the largest open-source content collections in the world, including free-to-edit photos, stickers, backgrounds, templates and more. It is available in 30 languages for free and as a subscription on iOS, Android and Windows devices. Picsart is backed by Sequoia Capital, DCM Ventures, Insight Partners, and Siguler Guff & Company.
    Apply Now

    Community Manager

    Colabra

    Remote
    Community Management
    7/14/2021 12:39 PM

    We're hiring a passionate and ambitious Community & Partnerships Manager with experience working at early- to growth-stage startups to help us engage our community, and otherwise support our inbound marketing efforts.

    About us
    • We’re a small team optimising for impact — not headcount.
    • Your average day will be about growing and engaging our community, organizing and hosting online events, helping us develop community partners, generating inbound marketing content.
    Responsibilities
    • Define and execute strategies to grow our community.
    • Design an incredible onboarding experience for new members.
    • Create content and regular rituals to generate meaningful engagement.
    • Plan, organize and host bi-weekly webinars and other events.
    • Measure meaningful metrics to improve your work, and the members' journey.
    • Represent Colabra and the Modern Lab community across digital spaces.
    • Engage and partner with other brands, communities and media outlets.
    • Work closely with the founders to maintain and evolve our corporate identity.
    Requirements
    • Excellent written communication skills.
    • 2+ years of community engagement experience, preferably at a high-growth startup.
    • Strong experience with modern marketing stacks (learning on the job is perfectly fine).
    • Relentless resourcefulness, ownership mindset, and a proven record of single-handedly taking ideas from conception to live.
    • Passion for networking—not the kind that collects business cards, but someone who spends time adding value to others, and forming meaningful, lasting connections.
    • A background in science and experience working at a B2B SaaS company a plus.
    What’s in it for you?
    • 🧪 Opportunity for outsized impact, working to accelerate world-changing scientific research.
    • 🌏 Work in an async, remote-first startup where work-life balance is celebrated and promoted.
    • 💰 Part time at $10,000–20,000, with potential for full time down the line.
    • 🌄 Flexible sick days and time off.
    • 🏢 Co-working, ☕️ Coffee, 🧹 Cleaning, 📚 Books and 🏃‍♀️ Fitness allowance.
    Apply Now

    Community Builder

    Weekend Fund

    Remote
    Community Management
    6/28/2021 12:42 PM

    At Weekend Fund we invest $100k-$250k checks into early-stage startups around the globe across consumer and B2B. We’re seed investors in Pipe, MainStreet, Deel, Dukaan, Mindbloom, Poparazzi, Ready, Superplastic, Blueland, and many other great companies. While early, the fund is in the 100th percentile when compared against hundreds of other funds using AngelList’s performance calculator.

    We’re now on our third fund and eager to bring someone on to double down on community building projects.

    Responsibilities

    Your mission is to build a community that provides real value to Weekend Fund portfolio founders, LPs, and co-investors. This may include:

    • Hosting private discussions with experts in emerging fields
    • Managing Weekend Fund’s social presence on existing and new channels
    • Organizing monthly portfolio founder jam sessions
    • Connecting portfolio founders with experts in our network when requested
    • Supporting us in new experiments
    • Strategizing and executing new projects to improve the engagement across the Weekend Fund community

    While you will have opportunities to learn about investing and support us in sourcing great companies, this is not an investment role. This is a part-time position (approximately 10-20 hours per week).

    What we’re looking for

    We’ll take our time to find the right person who is:

    • Experienced in community building. This doesn’t have to be through a formal company role.
    • Humble and eager to do both fun and not so fun managerial tasks.
    • Intellectually curious and deeply immersed in tech.
    • Incredibly driven and autonomous. You need to be able to come up with your own work.
    • Attentive to detail. It’s a good thing if you obsess over presentation and the “small” things because they matter.
    • A natural relationship builder. You bring positive energy to each interaction.
    • Playful and tasteful. You bring people smiles while being professional.
    • Extremely creative with a history of publishing great content on the internet through a blog, podcast, Twitter account, etc.
    • Optimistic and realistic!

    We’re a distributed team and hire globally; however, it’s important for candidates to have significant overlap with Eastern Time working hours. We realize this may be too challenging for some parts of the world.

    Apply Now

    Developer Advocate

    CrateDB

    Remote
    Developer Advocate
    6/27/2021 5:19 PM

    We are looking for a Developer Advocate (m/f/x) to position Crate.io with developers globally and grow an active community where developers can learn about, try out, adopt CrateDB and provide feedback to our product teams.

    ABOUT THE ROLE


    This role will lead the company’s developer engagement, to help, inspire, educate, and grow the CrateDB developer community, as well as systematically collect relevant product feedback from the community to improve Crate’s product development. This role is a combination of developer evangelism and developer marketing.
         
    YOUR RESPONSIBILITIES

    • Build a developer engagement strategy to aggressively grow Crate’s global developer community and ensure high levels of satisfaction among that audience.
    • Identify lead users and early adopters and integrate them in the development process
    • Actively engage and interact with the developer community at the technical level
    • Collect structured community feedback for efficient use of Crate’s product development and management team
    • Create technical and educational content and work with Crate developer evangelists to share expertise and know-how with the developer community
    • Understand developer audience’s needs, where developers go (events, third party sites, meetups etc) and create developer engagement opportunities
    • Support digital marketing with technical and educational content for a developer resource center, including blog posts, whitepapers, videos and presentations
    • Determine industry events for Crate evangelists to speak to developers globally (in person or virtual) who are interested in using CrateDB
    • Actively seek speaking opportunities and represent the technology
    • Identify third party websites, including open source sites and find paths to encourage trial downloads of CrateDB
    • Engage with our partners to leverage their developer communities and programs and include CrateDB
    • Work with Crate developer evangelists, encourage engagement with community members for knowledge sharing and best practice on user stories
    • Capture developer stories from Crate customers and share peer-to-peer among the community

    WHO YOU ARE

    • 3+ years of relevant experience in developer relations, as product advocate, evangelist or as product manager, ideally in high-growth technology companies
    • Technical background in computer science and / or engineering
    • Experience in application development, databases and or machine data a strong plus
    • Enjoys to test and explore new technology, outgoing personality
    • Proven track record for building and growing a developer community
    • Passionate about technology and communicating that to a technical audience
    • Proficient in creating technical content and inspiring internal subject matter experts for developer audience programs
    • Excellent networking, engagement and relationship building skills
    • Experienced in presenting and speaking to small and large audiences
    • Versed engaging in technical channels as well as social media
    • Developer Marketing experience a strong plus
    • Outstanding communication skills, both written and verbal, with a fluency in English a must, German beneficial
      Agile and experimental, bringing new ideas and moving fast to hit goals
    Apply Now

    Developer Advocate

    Basis Theory

    Remote
    Developer Relations
    6/13/2021 11:31 AM

    Basis Theory provides unbounded encryption and tokenization infrastructure. That means the most flexible, performant and distributed approach to providing these services for the entire internet, working with developers and organizations anywhere in the world. Our vision is to use a mathematical approach to data security to create bliss.

    Our Developer Advocate will play a critical role in driving developer strategy including all things community and ecosystem. As the trusted partner of our product and engineering teams, you will be tasked with building relationships and coordinating all feedback/communication between them and our developers with respect to implementations and overall platform development.

    Basis Theory is backed by world-class institutional investors as well as a group of highly strategic (and accessible) angels and operators. We are intentionally distributed, with an acute focus on diversity, and smile before every meeting.

    Responsibilities
    • Build demos, SDKs and sample implementations to help successfully onboard early customers onto the platform
    • Work alongside and in the product and engineering teams to maintain all developer documentation
    • Work with the teams to produce the technical tools, tutorials and other educational materials necessary to create an amazing developer experience
    • Represent Basis Theory as the technical voice through blog posts and at events where applicable.
    • Work alongside clients implementing Basis Theory APIs via email and slack to ensure seamless integrations
    • Partner in the development of an API roadmap to meet the needs of developers globally
    Key Experience
    • 2+ years in evangelism, education or other public-facing technical roles.
    • Experience working with API technologies and a desire to work with security focused solutions.
    • A strong track record of speaking, presenting and teaching highly technical topics.
    • A clear passion for both creating software and engaging in live communities.
    Apply Now

    Head of Community

    Unshackled Ventures

    Remote
    Community Management
    5/16/2021 12:18 PM
    What you will do

    Community & event management

    • Plan and produce Unshackled Ventures online and offline community engagements with portfolio companies, immigrant operators, key stakeholders, and partners.

    This will include:

    • Management of our online community platforms, including Slack and Twitter.
    • Collaboration with the investment team to lead our University Fellows and Roundtable Program.
    • Organizing and designing in-person events, virtual events, webinars, and intimate group meet-ups that facilitate connectivity across our founder, venture and LP communities.
    • Constantly gathering feedback from the community and creating strategy on those insights.

    Portfolio Support

    • Identify topics that resonate with the founder community for ongoing touch-points and event based themes and ideas.
    • Support the onboarding of Portfolio Companies into our network; leveraging Unshackled founder resources and active approach to supporting our founders.

    Non-Core Responsibilities:

    Community Operations

    • Support, manage, and optimize Unshackled no-code tech stack and day-to-day community operations, including Unshackled’s website.
    • Design frameworks to measure and report the ROI/outcomes of community engagements with portfolio companies, key stakeholders, and partners.

    Content

    • Develop and execute our content strategy.
    • Manage social media accounts (Twitter, Substack, Medium, Instagram, LinkedIn).
    • Develop and execute a holistic strategy to drive awareness, engagement, and retention across our community of aspiring immigrant entrepreneurs.
    Who you are (qualifications)
    • At least 2–5 years of work experience in a relationship driven role with community management/building experience, events and content driven work, sales, business operations, customer experience or managing client-focused programs.
    • Passionate about being a community and customer advocate. You are deeply empathetic and understand why community voices are so important.
    • Excellent relationship-building skills; able to build rapport with a wide variety of personalities; you are a people person who brings a community together; high EQ/Low ego.
    • Clear and effective communicator, both oral and written, with the understanding of how to leverage networks; comfortability with public speaking in virtual and in-person formats.
    • Ability to adapt quickly to a fast-paced environment; Comfortable completing complex tasks and projects with minimal guidance and reacting to situations that require a quick turnaround with appropriate urgency.
    • Experience in event planning, familiarity with virtual event production and platform/tools, digital marketing and/or content creation a plus
    • You’re able to zoom-in and zoom-out with ease: you aren’t afraid to get your hands dirty, but can easily push the team to think about “big picture” strategy.
    • Experienced in launching, leading, and scaling programs in a fast-paced environment.
    • You’re hungry to learn and grow in a fast-paced environment, and want to work in a fund where you can really make a difference.
    How We Work (our culture)
    • Curious — Our team has an experimental mindset, an important principle when building something new.
    • Bias towards action — You have that entrepreneurial tenacity with strong execution chops. Each person on the team should feel empowered to take measured risks with strong judgement.
    • Empathetic — It is tough being a founder and an immigrant. It’s important each person on the team can empathize with our community.

    Location: Remote or San Francisco, CA

    Apply Now

    Community Director

    Sora Schools

    Remote
    Community Management
    5/16/2021 12:41 PM

    Sora Schools is looking for a Community Director with experience managing a growing online student experience. This role will involve leading all orientation and onboarding efforts for students and parents, fostering deeper student and parent engagement with the school, and modeling the future of community-based events at Sora. As the first hire in this function, you will also help shape the future of our student body and ultimately Sora.

    This is a rare opportunity to join a young, growing team of an innovative virtual high school at a critical stage in the organization's growth. Beyond that, we have a unique product offering that amazes the prospective families we speak to around the world. Parents and students at Sora LOVE our school. Our team is composed of hard-working individuals with a culture of transparency, efficiency, and collaboration.


    About Your Role
    • Design incoming parent & student experience, complete with personalized onboarding materials, orientation, and initial connections with the community
    • This also includes developing orientation curriculum to support transition
    • Develop new and existing ways of engaging parents
    • The goal is to clearly define a parent's role in a students journey at Sora
    • Advise and grow current and future student leadership opportunities (i.e. House leadership)
    • Develop a sustainable model to support community growth and new cohorts
    • Manage community events calendar and curate new event types (i.e. mentor lightning talks and student presentations)
    Who You Are
    • You have a deep understanding of Discord (or similar) communities & surrounding culture
    • You have at least 3 years of virtual community development or virtual student life experience
    • You are creative and have experience working with/developing for gen-z audiences
    • You are comfortable working with set KPI’s and consistent reporting
    • You are comfortable in a fast-paced, dynamic, small team environment where you'll be setting high level strategy while also doing hands-on implementation, wearing many hats
    • You are passionate about innovative education
    Bonus Points!
    • Have experience working in the education or edtech industries
    Apply Now

    Director of Community

    Deel

    Remote
    Community Management
    4/16/2021 5:27 PM

    Who’s behind Deel?

    We are a global collective of entrepreneurs who love to build and solve problems. Our team is made up of self-driven people spanning 25+ countries, a unified, yet diverse culture keeps us consistently learning and improving. We're curious, courageous, optimistic, fair, and thoughtful.

    We want to enable companies to hire the best talent from anywhere in the world. We do so by building tools our customers love with market-leading technology and expertise. We run on three words, fast, delightful and compliant.

    As a team, we care while finding comfort and enjoyment in working together. We believe "less is more," and our highly efficient team speaks to that. After all, we want to take Deel public with a group of less than 300. Are you in?

    So, why now?

    A significant shift has occurred within the workforce as we know it, changing business norms drastically. At Deel, we genuinely see a world without borders, but we needed to challenge that to make it happen. A 30-mile hiring radius limit shouldn't exist for companies, since great talent lives everywhere. The global talent market is quickly accelerating, we are here to stay ahead of multi-jurisdictional legislation, allowing maturation and acceptance of remote work across all levels of the value chain.

    Deel is the market leader in international payroll and compliance. With over $50 million raised from Andreessen Horowitz, Spark Capital, Y Combinator, Elad Gil, Nat Friedman, Alexis Ohanian, and Daniel Gross, there's never been a more exciting time to join the team.

    Duties
    • Being employee #1 on Deel's community team and helping us build out a global team of community superstars
    • Managing Deel's newsletter that gets sent out to our global community of remote workers
    • Leading the creation of new forms of meaningful communication avenues within the community
    • Ensuring effective and consistent communication on all of Deel's community channels that is consistent with our branding
    • Building active relationships with existing communities of remote workers, lawyers, and HR professionals
    • Launching and growing Deel's education programs
    • Being the voice of our community, advocating for our global community and carrying valuable information to our internal teams on how we can better serve them
    Requirements
    • You have previously built a community of highly engaged individuals from scratch
    • You are proficient in spoken and written English and have strong research skills
    • You have a way with words and can write copy that's engaging
    • You are adaptable and comfortable with a fast-paced environment
    • You are an active relationship builder who can collaborate with internal and external teams to consistently improve processes and communication workflows
    We’d especially love to speak with you if:
    • You are comfortable with setting up dashboards and using the latest analytics tools to track the performance of your initiatives
    • You've worked at a fast-growing startup
    • You have previously successfully worked in a remote & distributed team
    • You have 5+ years of experience in social media and external community-facing roles
    Benefits
    • Life changing pre-IPO equity
    • The option of getting paid in digital currency
    • Work from wherever you want; the Deel office, your house or the beach
    • Learning and development budget for books, courses and conferences
    • Remote first working culture and covered remote office space
    • All-expenses paid international company off-sites
    • Have your birthday on us
    • All the latest tech you need
    Apply Now

    Community Lead, APAC

    Lululemon

    Hong Kong
    Community Management
    5/20/2022 6:11 PM
    Who we are

    lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.


    About this role

    You live and breathe the lululemon brand, and are an inspirational leader to the organization. The community team creates word-of-mouth excitement and grows the lululemon collective by sharing our best in the world technical product with key fitness and lifestyle influencers, media, local partners, by creating best-in-class experiences and working with the Brand team to amplify this to the collective. The community team drives the local strategy and builds a plan that comprises broad and deep tactics to accelerate growth and long-term brand love and are best in the world at building relationships, online to offline tactics and delivery of KPI’s.


    A day in the life:

    Reporting to the Director, Community, the Community Lead creates the APAC Community Foundations strategy, including overseeing the Local Ambassdor Program and Sweat Collective to drive community connection and brand relevance.

    · Build out APAC Local Ambassador Program strategy in partnership with Global Local Ambassador Program team and APAC IDEA Manager to diversify roster, drive awareness and local relevance

    · Manage Community Foundations including all Community Intiatives & Programs

    · Create strategy and evolve the Community Foundations Specialist program

    · Support the Brand Marketing team on key regional grass-roots marketing tactics across local

    marketing campaigns or initiatives informed by local guest insights and business priorities.

    · Support Community Leads across 5 market clusters to create and execute engaging and innovative

    community tactics to raise brand awareness, acquire and retain guests.

    · Oversees community aspect of the Sweat Collective Program in partnership with Retail Operations and

    Digital.

    · Support Community Leads with Community Training as needed

    · Work in partnership with Retail Operations & Internal Communication to create and oversee process &

    tools for all store related community initiatives

    · Responsible for reporting on initiatives and ensuring learnings are actioned


    Qualifications:

    · You’re someone who wants to grow as a person and thrive in a culture of leadership development, goal setting and straight talk

    · 5-8 years' relevant experience in the marketing field with a high profile, globally branded organization.

    · Successful experience and proven ability to work well with others across the business in a matrix

    environment

    · Experience with Program Development, management and execution

    · Capacity to work effectively with a wide range of people, build relationships, be diplomatic, and exhibit

    sensitivity to and understanding of the dynamics of a complex organization

    · Effective written and communication skills (English), Second Language (Cantonese, Korean or

    Japanese is a plus)

    · Ability to balance fun, innovation and bottom line business needs

    · Regional (APAC) experience is a plus


    Must haves:

    · Acknowledges the presence of choice in every moment and takes personal responsibility for their life.

    · Possesses an entrepreneurial spirit and continuously innovates to achieve great results.

    · Communicates with honesty and kindness, and creates the space for others to do the same.

    · Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.

    · Fosters connection by putting people first and building trusting relationships.

    · Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

    Apply Now

    Community Manager

    GrowthSchool

    Bangalore
    Community Management
    2/8/2022 10:26 PM
    What is GrowthSchool?

    GrowthSchool partners with the top 1% of instructors to create high-impact cohort-based courses on personal and professional growth for learners all over the world. The learners get access to top instructors and a strong community for a lifelong learning experience.


    We are on a mission to democratize education and looking for early team members who will shape the course of Growth School in the coming years.


    Vaibhav Sisinty is the Founder of GrowthSchool, who headed Marketing for Klook and Ex-Uber He has been a marketing consultant to over 60 startups, helping them to find new customers & grow exponentially through growth hacking at half the budget of digital marketing.


    At GrowthSchool we strongly believe in the power of community and its role in our goal to change the future of online education. And for that reason, we are looking for someone who could keep our massive community of learners engaged and active and foster real relationships with them.


    Our culture?

    So far we have looked for folks who are,

    • Outcome-driven and able to deliver both speed and quality output.
    • Take ownership and see it through from idea to execution.
    • Problem solvers


    What you will do:
    • Nurture and Engage with our 75k+ GrowthSchool learner's community and make it homely + lively for them across Discord, Whatsapp, Telegram, and Facebook.
    • Conduct Guest Sessions with experts that add value to the community and make them crave more of them.
    • Create opportunities for the learners to interact and network with each other inside the community via ice-breaker sessions, contests, community catch-ups, and a lot more.
    • Setup and Schedule LIVE Watch Hours where the community learns together through the GrowthSchool Programs and helps in enhancing program completion rate, live attendance, and bringing out success stories from the community.
    • Assign and Manage Mods across all GrowthSchool Communities and make sure all of them run smoothly.
    • You will act as the voice of GrowthSchool in community events across all platforms.
    • Finding and Pitching potential partnerships within or outside of our direct community.


    You are the perfect fit for the role if you:
    • Have excellent written and verbal communication skills.
    • Love building relationships with people around you.
    • Understand how communities work and grow.
    • Have a sound understanding of social media.
    • Stay updated on everything happening in the world.
    • Are a master of managing your time (you will be juggling with a bunch of different tasks and communicating with 100s of people daily across different platforms)


    Great to Haves (Not Must Haves) :
    • 1-2 years of experience in building and managing lively communities.
    • You have experience in working with a startup (brownie points if it was Ed-Tech)
    • You have experience in designing & building a Discord Server (if yes, then feel free to share the link of the same)


    Salary: No bar for great talent

    Apply Now

    Community Manager

    Magic Eden

    Remote
    Community Management
    2/3/2022 7:59 PM

    Magic Eden is the #1 NFT marketplace on Solana. Our mission is to increase the GDP of the Metaverse, and we want to be the largest and most liquid NFT marketplace globally. Three months in, we’ve made big strides. We transacted over $250MUSD on the platform, became known as the 2nd largest marketplace globally. And we’re only just getting started.


    Magic Eden is founded by ex-members of Google, Facebook, Uber, and Coinbase.


    Community Manager Roles and Responsibilities


    Social channels management (Twitter, Discord):
    • Twitter: We are looking for someone who will wake up and go to bed thinking about how to grow engagement on Twitter. They should be well-versed in the latest news / trends regarding NFTs, crypto, and DeFi. This individual should have practice scaling a social media account from scratch. They will be responsible for tweeting, scheduling and facilitating Twitter Spaces, and forging partnerships with thought leaders in the space to drive recognition of Magic Eden among collectors and creators.
    • Discord: We have a community 11K strong and are looking for someone to grow community loyalty. They will be responsible for tasks including collecting feedback, soliciting product improvement ideas, generating excitement about Launchpad / Mint Authority drops, sharing news, stimulating conversation about collections on our marketplace, and curating private events and hangouts.
    Social listening:
    • Across both channels, this individual will be the point of contact to monitor and report on social sentiment on a daily basis. Tasks may include: competitor analysis, proactively identifying collections to list, surfacing relevant news / trends to the team, escalating potential crises, and sharing major complaints that warrant response.
    • This individual will not be the point of contact for responding to individual customer complaints/inquiries, but will liaise with mods and cluster them into trends for the team to understand.
    Performance measurement & management:
    • Set goals for both Twitter and Discord. Track program performance goals through data measurement tools and dashboards, focusing on engagement
    • Implement new technologies across Twitter and Discord to improve performance

    The ideal candidate should embody the following characteristics:
    Existing community management experience:

    • Practice scaling Twitter and/or Discord communities with significant follower bases (100K+)
    • Consistency in responding to messages quickly and comprehensively
    • An attitude of openness and inclusion--Magic Eden seeks to build community with people across all backgrounds (country, race, gender, religion, etc)
    • A global mindset--ideally someone who has either worked internationally or had experience managing a global community
    Crypto / NFT expertise:
    • Knowledge and passion for NFTs, with preference for Solana NFT knowledge
    • A strong voice that is casual enough to resonate with the culture of NFT / crypto while still exuding professionalism
    Entrepreneurialism:
    • Strong written and verbal communication skills
    • Entrepreneurial mindset and ability to operate autonomously in an unstructured start-up environment
    Data analytics chops:
    • Ability to maneuver social media tools to glean trends, statistics, and insights
    • Experience presenting data-driven community insights to team members

    Apply Now

    Community Manager

    xQ

    Remote
    Community Management
    2/1/2022 10:48 AM

    xQ is a first-of-its-kind global e-learning school which focuses on developing Creativity as a practical life skill in kids in the age group of 6 to 14 years.

    We have worked on collaborations with organisations like P&G, Amazon, Aon Hewitt & Aditya Birla to create a conversation around creativity and we have conducted workshops & courses successfully for over 6000 students from different parts of the globe like US, UK, Australia, Singapore, UAE and India. Our reviews have consistently been first-rate and this has helped us create a loyal tribe of creativity learners in every market that we are present in.

    ROLE OVERVIEW

    We are looking for a passionate, digital-savvy community manager to manage and engage with our community of young creators (8-14 year olds) on the xQ Creative Xplorers platform.

    We are looking to grow our community of young creativity enthusiasts at a rapid pace in the coming months. As a community manager your role will be to engage with this rapidly growing base of students to make the xQ community a thriving, sought-after community of passionate creators.

    You will need to plan and deliver a set of initiatives that are innovative and exciting for kids to be a part of. You need to be passionate about understanding what kids enjoy and love most and create a content calendar that gets kids to login every day and participate actively on the platform.

    DAY-TO-DAY RESPONSIBILITIES:

    • Develop & drive a content plan rooted in Creativity for kids which includes workshops, collaborations, daily creativity challenges & curating exciting projects & events for kids
    • Create engaging content that drives participation & creates a buzz within the community
    • Moderate the community and respond to queries & comments
    • Relay community feedback to relevant internal stakeholders
    • Liaise with other departments to stay updated on lesson plans, product and service developments, and new launches
    • Actively grow student participation & quality of conversation on the paltform

    EDUCATION/EXPERIENCE:

    • A degree in communication, English, journalism, marketing, or related field
    • Experience with managing social media accounts & a community is essential
    • Experience working with kids or related industry preferable
    • Strong writing and verbal communication skills
    • Knowledge of marketing trends and techniques
    • Strong bias for action & genuine interest in building communities

    Apply Now

    Community Manager

    Notion

    Remote
    Community Management
    1/30/2022 9:30 AM
    About Us

    We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

    We've been working on this together since 2016, and have customers like Nike, Airbnb, Slack, Samsung and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.



    About The Role

    When asked, most Notion users will say they started using the tool because they saw a template or use case that inspired them. They suddenly saw how Notion could be useful for their life and work. This is the power of templates. Here at Notion, we want to create more templates that can significantly help people across goals, teams, industries, countries, and more.

    To make this possible, we're looking to hire someone who can oversee all template operations - creation, discovery, usage, moderation, editorial, and more. Currently, our community is making and submitting thousands of templates every month. Some folks make a living selling them as products. Others do it just for fun. We have the opportunity to build out a robust marketplace and platform - think the Apple App Store for Notion - and make it a vibrant, interactive destination for our millions of users around the world. The person in this role will have free rein to build, manage, and innovate in this area.



    What You'll Achieve
    • Strategize: Make strategic decisions about how templates are created, added and featured in our Template Gallery. Work with our community to cover all important use cases and audiences, and help us develop our own high-quality template manufacturing line in-house.
    • Manage: Manage a team of template builders and contractors helping us rev up our template offerings in all languages. Help create assets that could be useful alongside other product launches and brand narratives we want to share.
    • Moderate: Help us open up interactive features so that our community can respectfully and enthusiastically discuss and learn from each other's creations.
    • Build: Project manage our Template Gallery efforts and all of our internal template building processes. We'll want to continue adding new functionality that excites and helps our community benefit from templates and inspiration.


    Skills You'll Need To Bring
    • Project management: You'll work with a lot of different stakeholders, tracking progress, milestones, delivery dates, and why decisions have been made. You'll manage and grow a team over time.
    • Notion expertise: This is a role for someone who is very familiar with the product and all of its extended abilities. All of these features will be engaged in managing our template production over time, and we're looking for someone who can match the right Notion setup to any challenge.
    • Problem solving: You need to be able to clearly see how Notion templates can meet challenges in the simplest possible way. What tools do people need to reach their goals? What is the most elegant possible solution?
    • Design standards: We like to keep our design work crisp and minimal, while also demonstrating functionality and quality of craftsmanship.
    • Strong execution: You have a strong execution mindset. We're moving fast and there is a lot to do every day. You don't mind getting scrappy!


    Nice To Haves
    • Familiarity with the Notion aesthetic: Do you like creating in the Notion style?
    • You're analytical: You know how to conduct experiments, understand metrics in a tool like Amplitude, and create reports.

    Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Notion.

    Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

    Apply Now

    Director, Community

    Webflow

    Remote
    Community Management
    1/26/2022 9:28 AM

    Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web.

    We’re looking for a Director of Community to build and lead the team that will nurture and scale our world-class community of passionate Webflow users. From community engagement and events to community-led education, you’ll lead the expansion and growth of the global Webflow community while also building trust, loyalty, and brand love across the ecosystem.

    As the Director, Community, you’ll...
    • Define and execute on Webflow’s community engagement strategy. You’ll establish frameworks and programs to recruit, support, and retain community leaders, moderators, and global meetup groups. You’ll also work to build a meaningful comms cadence across social platforms where our community shows up, and work cross-functionally to identify and build deep and meaningful connections with key community leaders.
    • Create, manage, and support community events. You’ll work cross-functionally to create and manage Webflow-led programs, including live streams, workshops, expert Q&As, product office hours, and interviews to meaningfully connect with our users. On the community-driven events side, you’ll be responsible for the funding, reimbursement, and support of virtual and in-person meetups and other community-led gatherings — from community guidelines to meetup templates and community speaker training.
    • Curate, invest in and connect users with extraordinary community-created product education. Our community creates incredible articles, videos, and other educational materials that teach and expand the capabilities of Webflow. Your team will connect users with this teaching by curating and investing in community-led projects that empower people to use Webflow and other no-code tools to create powerful websites and web apps.
    • Grow the function. This is just the beginning. Want to create and experiment with community challenges on our forum? Great. Want to try out new and creative ways to incentivize customers to learn and use Webflow? We’ll support it 100%. Want to do something big that we can’t possibly imagine while writing this job description in Google Docs? We’re probably just as interested in doing it as you are, and we can’t wait to learn how we can support it and make it happen! As this team grows, you’ll be responsible for driving and reporting on its impact, creatively approaching new kinds of interactions with our customers, collaborating with and influencing stakeholders throughout Webflow’s business, and growing your team to meet and exceed the demands of those who use our product. There’s a ton to uncover and a lot to learn, and you’ll drive the strategy, the hiring, the budget, and the big dreaming behind this extremely high-impact function.

    That said, these responsibilities are just the start! At Webflow, we encourage you to contribute wherever your interests take you — and shape your role accordingly.

    And this isn’t just a philosophical bent: we actually give you 4 hours a week (10% of the work week) to pursue passion projects outside of your role responsibilities.

    About you

    You’ll thrive as Director, Community if you:

    • Have experience building and growing teams that directly interact with and help community members
    • Have a track record creating, owning, and measuring initiatives that have broadly impacted customer-facing products or programs
    • You take full ownership of initiatives and are proactive about capturing new opportunities.
    • You’re analytical and can comfortably use data to inform your strategies.
    • Are a thoughtful, direct, and kind communicator, both verbal and written — and can train and coach others to achieve at this level
    • You’re detail-oriented and love to document everything — for you, for your team, and for the community!
    • You’re comfortable working in an environment based on outcomes, collaboration, and transparency.
    • You’re passionate about the no code revolution and love spending time teaching folks how to use the product or answering questions.
    • Are a resilient manager, coach, and advisor with an ability to manage high performing and effective teams while keeping them super happy and engaged.
    • Can effectively balance long-term strategy and short-term goal execution.
    About us

    At Webflow, we believe that our success will be defined not only by what we do, but also by how and why we do it. So, here is the Webflow “why” and our “how”:

    Our Mission

    To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.

    Our core behaviors (how we act)

    1. Earn customer trust.
    2. Get it done, do it right.
    3. Practice candor with care.
    4. Dream big, ship often.
    Our commitments to you
    • We’ll pay you! This is a full-time, salaried position that includes equity
    • We’ll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses
    • We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days
    • We offer flexible parental leave
    • We provide remote employees with the equipment they need to create a great remote work environment
    • We will offer you the support you need to help you grow as an impactful Director of Community and a human being
    Ready to apply?

    If you share our values and enthusiasm for empowering the world, we’d love to review your application! We promise we do take the time and care to review every application we receive. However, as much as we wish we could interview everyone who submits an application, we cannot guarantee an interview or feedback due to the unprecedented volume of applications we are receiving today. We are rooting for you, and hope you do consider applying.

    Note: You'll need valid U.S. work authorization to join us.

    Please note that a background check and employment verification is required for this position. We may obtain one or more background screening reports about you, solely for employment purposes.

    Apply Now

    Community Manager

    Toggl Track

    Remote
    Community Management
    1/26/2022 9:24 AM

    We are looking for a passionate Community Manager to join our team. If you are a tech-savvy professional, experienced in social media, community building, and promotional events, we want to meet you. The salary for this position is €45,000 annually. You can work from anywhere in the world.

    • Design and implement social media and community strategy to align with business goals across various networks (Twitter, Facebook, Instagram, LinkedIn, owned channels, etc.)
    • Perform research on current benchmark trends and audience preferences
    • Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos, and news)
    • Plan and oversee the creation of design assets for social media accounts (e.g. Facebook timeline cover, profile pictures, etc.)
    • Suggest and implement new features to develop brand awareness, like promotions and competitions
    • Respond to comments and customer queries in a timely manner
    • Monitor and report on feedback and online reviews
    • Organize and participate in events to build community and boost brand awareness
    • Coordinate with Marketing, Product, and Sales teams to ensure brand consistency and to stay updated on new products and features
    • Nurture relationships with customers, potential customers, industry professionals, and journalists
    • Prepare weekly and monthly reports on key metrics and ROI

    About the Team

    We are a global team of 100+ awesome people working from over 40 countries around the globe. We hire globally, you work locally—in the heart of London, a beach outside of São Paulo, or a quiet village near Florence, the choice is yours. Every few months we travel to meet up somewhere in the world and spend some quality time together. We place a huge amount of trust in our people, and we measure the outcomes rather than the work itself. Our values fuel our results.

    About You

    • Proven hands-on experience with social media and community management for brands
    • Experience working with B2B SaaS brands
    • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, etc.)
    • Excellent (copy)writing and communication skills
    • Ability to identify and track relevant community metrics
    • Ability to interpret website traffic and online customer engagement metric

    Benefits

    • 24 days of paid time off a year, plus your local holidays
    • In-person meetups for team-building (expenses covered)
    • 4-6 weeks paid sabbatical (depending on the tenure of the employee)
    • Laptop and a €2,000 budget to set up your home office
    • Reimbursement for co-working space membership or internet service at home
    • €4,000 contribution for training, workshops, and conferences
    • Health (physical and mental) budget of 2,000€ per year
    • Support for buying tools you need for doing your best work (even eyeglasses if you need a new pair)

    Apply Now

    Community Lead

    Graphy

    Remote
    Community Management
    1/26/2022 9:24 AM
    Intro 👋

    The most exciting parts.

    • Change the way teams work with and visualise data. What makes this such a complex and exciting challenge is striking the balance between building something powerful, flexible, and robust, yet intuitive enough for any user regardless of their technical ability or background.
    • Zero to one. As one of the founding members of the community team, you'll have the opportunity to define the strategy for how we create a movement around collaborative data stories. You'll be the primary contact person for our customers during our beta and set up the infrastructure for scaling community & customer support work moving forwards.
    • Constant stream of new challenges. The pace at which Graphy is growing brings new technical and business challenges each day. There's a very large and exciting opportunity ahead for us which requires us all to wear multiple hats and leverage each other's skills.
    We are Graphy 📊

    We're on a mission to reimagine how teams work with data.

    Graphy is the all-in-one data collaboration platform where teams create beautiful and interactive dashboards, loaded with data from apps teams already use and love.

    We are built with remote-first processes with co-working space options available. Backed by top tier VCs and Angel investors, we have an ambitious roadmap and are growing our team.

    The opportunity 😎

    Hiring remotely in the UK/Europe (GMT to GMT+2)

    We’re looking for a Community Lead to join our remote team as one of Graphy's first Marketing hires, responsible for supporting our users and building a community of data lovers. You’ll be among our first community leads on this exciting journey and will have the opportunity to establish a sustainable foundation for community growth.

    Bring your learning mindset and your positive attitude – we're looking forward to meeting you!

    What you'll do 👩‍🏫
    • Be the primary point person for all new users, onboarding them to Graphy and empowering them to be successful throughout their product journey
    • Develop a strong understanding of the customer needs, use cases, and feature requests and be the internal voice of the customer
    • Identify and recruit partners & influencers who can be powerful advocates for Graphy by sharing their own data stories, graphs, and templates
    • Design a community development strategy that brings all our users together around the shared purpose of giving more people data superpowers
    • Set up the Customer Support infrastructure, including tooling, content (help centre, onboarding guides), and managing community & social media channels
    What we look for 👀
    • Clear and persuasive communicator, able to sell the vision and value of Graphy as well as being an empathetic, attentive listener
    • An excellent knowledge of the startup & SaaS space, with clear opinions on how to develop community
    • Self starter and entrepreneurial drive, able to build something from nothing
    • Good knowledge of community platforms (e.g. Slack, Discord), CS tools (e.g. Zendesk, Intercom), and social media
    • You are technical enough to liaise well with the product and engineering teams on critical issues, bug reports, and being able to translate back-and-forth for customers
    • To be based in the UK/Europe (GMT to GMT+2) and happy to work in a remote team
    Benefits 🤩

    💸  Competitive salary & options package

    👩‍💻  Remote-first processes with co-working space options available

    📅  Flexible working

    💻  New equipment to build your own workspace (fully specced MacBook Pro, monitors, software etc.)

    📚  Kindle + ebooks

    ⚠️  No agencies, recruiters or outsourcing companies.

    👉 Apply now 👈

    If your circumstances require any special arrangements at any stage of our interview process, please let us know. In your application, please feel free to note which pronouns you use (for example - she/her, he/him, they/them, etc).

    We're looking forward to hearing from you!

    The Graphy team 📊

    💡 Couldn't find the job opening you were looking for? No problem at all – head here to connect with us and you'll be the first to hear about our exciting new roles 🚀

    Apply Now

    Community Growth Associate

    Outsystems

    Remote
    Community Management
    1/20/2022 7:56 PM
    Job Description:

    A global leader in modern development platforms, OutSystems is focused on enabling any organization to innovate through software. We are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. To support our growth and commitment to hiring exceptional performers, we are looking for a Community Growth Associate based in India.

    We’re looking to grow the OutSystems developer community in India and increase the number of people developing apps with OutSystems, and this is where you come in! In this role, you’ll be central to building and nurturing a community of developers as a part of a global community team. You’ll work closely with local advocates, customers, partners, and other stakeholders to execute programs that focus on growing the OutSystems developer community in India, with a focus on education programs and other growth initiatives.

    Are you a community or events professional with a passion for technology and developer events? Are you interested in helping OutSystems developers grow in their careers, or creating more developers through education and training programs? Then you might be a good fit as our Community Growth Associate.

    Job Responsibilities and Expectations:
    • Help grow the Education program in India to have more institutions teaching OutSystems as a technology (e.g. Universities, Code Schools/Academies, etc.)
    • Organize developer-focused events such as user groups, hackathons, and classroom type engagements, for both current and new OutSystems developers
    • Work closely with the APAC Community Growth Manager on executing programs in India and collaborate with the global Community team to ensure cross-training and redundancy across time zones (with an emphasis on APAC region)
    • Track metrics to understand the health of the community and the initiatives
    • Listen to the community needs, bringing forward suggestions and plans for improvements and new functions
    Desired Skills and Experience:
    • A passion for technology and a readiness to learn OutSystems
    • Experience organizing, planning, and/or managing events
    • Good communicator and collaborator; able to work with a variety of teams and personalities
    • Good presentation, listening, and writing skills
    • Attention to detail with a focus on efficienciesEmpathy and unique ability to understand customer needs
    • Fluency in English, written and spoken (mandatory)
    Bonus
    • Experience in a Community Management or other customer-facing role
    • Background in web or mobile development or working with developers
    • Experience with the OutSystems development platform

    The Longer Story:

    One of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.

    OutSystems is a truly global company, with more than 525,000 developer community members, 1,700 employees, 400 partners, and thousands of active customers in over 87 countries and across 22 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, and of course has a thriving, worldwide community of remote employees.


    Working at OutSystems

    We do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row.

    • We grow, change, and innovate, and give our teams the space to be proactive and creative.
    • We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills.
    • Global colleagues who are as smart, hardworking, and driven as you.
    • Our DNA is disrupting the status quo. It is why our company exists.
    • We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way.

    https://www.outsystems.com/company/careers/


    Apply Now

    Head of Creator Community

    Patreon

    Los Angeles
    Community Management
    1/13/2022 11:11 AM
    Do you believe that creators should have the ability to get paid for the value they give to their fans?

    We do, which is why we're building Patreon, a platform that powers membership services for creators with established followings. Patreon strives to provide creators with insight, education, and tools that make it possible to retain creative control while running their creative business, so creators can focus on creating and energizing their fanbases.

    Our user base has doubled in the last year alone, and we have paid over $2 billion directly to creators on our platform.

    Role can be based out of: Los Angeles, California, United States, New York, New York, United States, or San Francisco, California, United States.

    What you will do:
    • Grow Patreon’s online creator community - guide Community managers in growing and deepening the participation of creators in our community spaces and programs
    • Scale up peer community programs - set the direction for building a range of programs for creators where they can learn from and share with peers and mentors
    • Cultivate Patreon staff participation in community - empower Patreon teammates to be active members of the creator community, through supporting creator needs and providing their updates and expertise
    • Build the community infrastructure - define the team structure, tools & software, and data & reporting to support the team vision and scaled growth
    • Embed community principles across internal teams - influence business and technical teams to incorporate key community elements into their programs

    Skills and experience you possess:
    • 8+ years of experience in community management and other community/customer-focused roles and passion for community & relationship building
    • Online community engagement: Responsibility for the building and nurturing global community experience in online space using Discord and similar tools
    • Community event & program management: Planning and executing of events between community members and the company
    • Shaping community strategy & messaging: Developing strategies for community development, and the internal and external messaging of community principles
    • Managing a team: Responsibility for performance, career development, and hiring in a community-oriented team, including community moderators and/or volunteer leaders
    • Cross-functional partnership: Strong relationships and execution with internal stakeholders across marketing, communications, customer support, product
    • Data-informed decision maker: With experience developing and impacting community metrics
    • Strong sense of empathy: Curious about others’ motivations, eager to help them succeed, and effective at facilitating open and sometimes difficult conversations with a positive, solutions-oriented outlook
    • Superfan of creator and internet culture: Direct experience as a creator is a delightful nice-to-have

    Projects you may work on:
    • Unifying the community member leadership opportunities across online moderation, event co-hosts, and other responsibilities
    • Applying best practice for user outreach and community engagement to drive increased participation and retention in the creator online community
    • Evaluating and building new channels for interacting with creators through both owned / operated and creator-run spaces
    • Expanding Patreon’s community programs to be both peer-led and Patreon-led, and through virtual to in-person touchpoints

    Who You'll Work With:

    At Patreon, you'll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class. Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding.

    Our Core Behaviors:
    • Put Creators First. Patreon is nothing without our creators.
    • Achieve Ambitious Outcomes. Set, measure, and accomplish goals that deliver massive value to our creators and patrons.
    • Cultivate Inclusion. We want an environment that retains and engages the diverse teams we build.
    • Bias Towards Action. When in doubt, we take the next best step, then course correct when needed. We go out of our way to fix problems when we see them. We take ownership seriously.
    • Be Candid and Kind. Be extremely caring and extremely direct in all you do at Patreon, especially when it comes to giving positive and constructive feedback.
    • Be Curious. You don’t know it all, and that’s the fun part. Everything gets better when you’re curious. Things get more interesting, more clear, and more approachable. When you bring curiosity into the workplace, you’re growing yourself, your teammates, and Patreon as a whole.
    Want to Learn More About Patreon?

    Apply Now

    Community & Events Associate

    Entrepreneur First

    Berlin
    Community Management
    1/13/2022 11:11 AM

    Entrepreneur First is the place where the ambitious come together to build globally important technology companies. We believe it really matters what the world’s most talented people choose to do with their lives and work every day to be the best place in the world for around 700 high-potential founders a year to meet their co-founder and build a technology startup from scratch. See how it works here: https://www.joinef.com/how-it-works/


    We have built over 500 companies from scratch; have over 3500 alumni worldwide, and our portfolio is valued at over $5bn. EF companies include Tractable (Computer Vision, currently valued at $1bn as of June 2021), Magic Pony Technology (AI, acquired by Twitter for a reported $150m), Represent (social commerce, acquired by CustomInk), BloomsburyAI (acquired by Facebook), Cleo (fintech), OpenCosmos (space), CloudNC (manufacturing), Transcelestial (satellite communications) and many more.

    The Role


    We are looking for a Community & Events Associate to join our team and support the delivery of a high touch community strategy, and enable our members to make the best out of the network they are part of. What does this mean? In 2022 we want to massively scale the numbers of potential touchpoints our alumni community has with EF by offering more events, programmes and initiatives that will support the continuous learning and development of founders in the EF network. We are looking for someone who is passionate about creating opportunities for entrepreneurs to connect meaningfully.

    What You'll Do
    • You will play a central role in the community team by owning the events strategy and day to day community management activities:
    • Events
    • Plan, organise and deliver a programme of diverse and engaging online events for our global community
    • Source topics of interest and speakers, promote the events and gather feedback
    • Support the organisation of offline events such as socials, workshops, talks, hackathons and founder conferences Develop new engaging event concepts for our members
    • Facilitate and host events yourself
    • Community Management
    • Manage our community Slack channel and run engagement activities
    • Onboard community members onto Slack and other community platforms
    • Run member networking programs leveraging tech tools in our stack
    • Increase engagement in the alumni community by running various new initiatives
    • Curate the monthly community newsletter
    • Curate industry-specific content for the EF sub-communities
    About You
    • You have 2-3 years of experience ideally, but not necessarily, in a community or event management role
    • You are familiar with entrepreneurial communities or have a great interest in entrepreneurship
    • You are resourceful, creative and always think of new and exciting ways to engage a group
    • You have strong written and verbal communication skills - a confident communicator who can represent the company credibly
    • You love to take initiative and ownership of work end to end and have a relentless drive to produce top results in a sometimes ambiguous environment
    • You are a natural relationship builder with the ability to collaborate with diverse teams in an international environment
    • You are based in Berlin or are willing to relocate to Berlin (with automatic entitlement to reside and work in Europe)
    What We Offer
    • A competitive salary and a generous upside bonus based on performance
    • A buzzing space full of technical founders creating globally impactful businesses
    • Collaboration with a growth-minded, diverse team in Europe, Asia and Canada
    • Generous holidays: in addition to 23 days holiday, we also close the office down for two weeks over Christmas and New Year
    • A Learning & Development allowance to purchase any product or service that will contribute to your personal or professional development
    • A Wellness allowance to spend on things enhancing your health and wellbeing, e.g. gym membership, yoga classes, Vitality, subscription to Headspace etc
    • Enhanced maternity and paternity pay, plus broader leave policies. We care about our team and enabling the right balance between home and working life

    EF champions diversity and is committed to creating an inclusive environment in which a wide variety of backgrounds thrive. We do not tolerate discrimination of any nature, including but not limited to: discriminating on the basis of race, colour, religion, culture, nationality, gender, gender identity or expression, pregnancy, sexual orientation, age, disability, or marital status.

    Apply Now

    Community Manager

    Juggle

    London
    Community Management
    1/9/2022 8:55 PM
    About the job

    £200-250 per day, 2-3 days per week

    We are searching for a talented Community Manager to join an exciting boutique Management Consultancy in the Financial Services sector. Reporting to the Founder, the Community Manager will be responsible for building and leading a community of FinTechs who are pushing forward the Open Finance agenda - driving for more inclusive, sustainable and customer-focused financial solutions. This is a fantastic opportunity for a proactive and collaborative individual to work with an innovative brand, in an extremely friendly environment.



    Responsibilities
    • Leading the charge on community communications, creating a strong cadence of content and managing activity in the community’s Slack workspace.
    • Arranging and facilitating action-orientated working groups, ensuring the community makes measurable progress towards its agreed outcomes
    • Managing the membership process end-to-end, including interviewing membership applicants, on-boarding new members, membership fees collection, relationship management, and off-boarding
    • Above all, you will make sure that all members have an incredible experience as part of the community by building strong relationships with the founders and leadership teams of our member organisations. A person that enjoys building personal relationships with interesting business owners will excel in this role.
    • We're looking for someone that loves building relationships, enjoys organising people around agreed outcomes, and is passionate about digital change.



    Skills And Background
    • Have strong communication skills and a real passion for community management
    • Are strong on digital platforms that knows their way around communication tools like Slack
    • Can curate a schedule of regular content and drive engagement with a membership base
    • You are enthusiastic about the potential of digital and innovative solutions
    • Have worked in Financial Services or start-ups but want something a little more flexible and exciting



    Terms
    • This is 2-3 day per week position, self-employed (also PAYE is on offer at £30-35K FTE)
    • Fully remote but you do have the option to work from Shoreditch should you wish to.

    Apply Now

    Head of Community

    Bridgesplit

    Remote
    Community Management
    1/6/2022 11:50 PM

    This is an opportunity to join a fast-growing NFT financialization platform on Solana. You'd join a small (<10) team in person in New York.

    Bridgesplit is developing the DeFi stack for unique assets on Solana, enabling new financial products like collateralized lending of NFTs.

    Bridgesplit is hiring for a community manager who will manage the brand of Bridgesplit and engage with our community. Responsibilities include community engagement, social media management, content publication. An example responsibility would be overseeing a podcast show. Compensation will include a competitive combination of salary and equity.

    Ideally, you are someone with

    • A great memer
    • Understands NFT culture, crypto, and Solana ecosystem well
    • Strong presence on Twitter
    • Good writer
    • Organized
    • Excitement about crypto and web3
    • Able to work full-time
    • View work as a passion
    • Want to be hands on in the development of the company and grow with us
    • Based in or willing to relocate to New York (optional)

    Does this sound like a good fit 👀 Email us at mary@bridgesplit.com with the role, a little bit about you, and some cool things you've done.

    Apply Now

    Senior Community Manager

    Stardust

    Remote
    Community Management
    1/6/2022 11:44 PM

    We're building the future of gaming - and we don't say that lightly. Think of us as the foundation for Metaverse economies connecting games, finance, the future of work, fashion and more. The infrastructure for Ready Player One if you will. We're developing cross-chain technology to power new gamer-first economies through a SaaS-style offering and looking for individuals who think big, build bigger, and want to turn crazy ideas into reality.

    We've just raised our Series A and are growing quickly, join our team and build the future, not just witness it.

    Responsibilities
    • Proactively contribute to discussions with game developer and crypto communities across Twitter, Twitch, Reddit, Discord, Telegrams, Clubhouse or any other channel where we need to be.
    • Develop strategies for launching new channels, growing existing channels, and developing engagement strategies.
    • Consolidate and analyze feedback and community pulse to report back to the larger product and business teams.
    • Collaborate with marketing and sales to mine content concepts from community engagement. Collaborate with marketing and sales on communications planning to support product launches, events, and a multitude of other communications on community platforms.
    • Explore, and support collaboration opportunities with local influencers, communities of gamers, developers, crypto thought leaders, museums and other potential partners.
    • Identify opportunities for, and assist in, the execution of offline events and community gatherings.
    • All other duties that may be assigned by the Company and that would enter into the scope of community.
    Requirements
    • You enjoy interacting on Twitter, Discord, and various community platforms. You are interested in the gaming and/or crypto world and want to talk about it with anyone that will listen. You have 3-5 years of relevant work experience that you can apply to this role.
    • Communications skills are key. You can effectively communicate with diverse audiences in any format and in any medium, while being aware about local context and sensitivities.
    • Community Building. Ability to organize community-related content and events, promoting through appropriate owned channels, and maintain a constant, daily presence in those channels, documenting and escalating issues to the appropriate teams.
    • You thrive in fast-paced, challenging situations by embracing the unexpected.
    • You ask for clarity if things seem ambiguous and enjoy problem solving.
    • You want to represent the voice of the community, but with data. You know when to escalate potential crisis situations.
    • You want to own what you do, problem solve through blockers, and ask for help from your team when you need it.
    Apply Now

    Community Manager

    Cult Fit

    Bangalore
    Community Management
    12/30/2021 8:09 PM
    About the job

    The core aspect of this position is to manage the community operations end-to-end and to champion the content strategy to drive high traffic and member engagement. The community manager will be the sole point of contact for content and will have complete responsibility for all member facing activities.

    Key Responsibilities

    ● Create and execute in-app community content strategy by decoding consumer insights &behavior

    ● Generate content ideas via cross functional collaboration with all internal teams to ensure best community experience

    ● Build and maintain a community calendar and work closely with all stakeholders (internal and external) for seamless execution

    ● Proactively ideate on high engagement initiatives to create customer delight & drive unique differentiation point

    ● Monitor and moderate community interactions that meets community and brand guidelines; solve member queries on the community

    ● Write compelling copies and provide creative inputs to the creative team for all design collaterals; be the point of contact with in-house and creative agency teams for building the content bank & timely delivery

    ● Share insights internally for product & community improvement

    Desired Skills:

    ● 5 to 6 years of experience in managing communities (preferred) or social media

    ● Passionate about building a community and establishing a connect with the members to blow away customer expectations

    ● Proactive thinker and an ability to gauge the community pulse and create engaging & motivating content

    ● Strong creative/design skills with high attention to detail

    ● Knowledge of fitness/healthcare, relevant industry is a good to have

    Apply Now

    Social Media and Community Manager

    ExpressVPN

    London
    Community Management
    12/30/2021 11:19 AM

    This role

    We’re looking for a Social Media & Community Manager to join a new team that’s quickly becoming a primary consumer touchpoint for our globally recognized technology brand. This is an amazing opportunity to engage audiences worldwide with market-leading social media content and compelling narratives.

    You’ll supercharge our top-rated brand’s global reach by engaging with our target audiences and customers, experimenting with cutting-edge content formats on new social platforms, and analyzing our performance to ensure we stay the biggest name in the business. You are responsible for driving engagement and will have flexibility in how you plan and execute your activities, and will benefit from collaboration with our in-house creative and consumer communications experts.

    This position will report directly to our Global Group Manager, Communications. We’re a unique company looking for a talented individual to help us tell our story globally. You’ll join our growing communications team and be the leading voice of our brand online.

    Job responsibilities

    1. Define a social media vision and strategy that delivers brand and business value.
    2. Be the voice of our brand online. Apply your deep understanding of online culture, tone, and style to engage current and future customers alike. Craft content plans, define best practices, and bring it all to life in collaboration with our in-house copywriters and designers.
    3. Protect our brand from reputational harm through social media and user-generated content—whether it’s a delicate customer complaint, a malicious online rumor, or a PR crisis—by developing comprehensive plans, processes, and capabilities. Then, in the moment, be a first-rate communicator that can navigate any situation deftly.
    4. Monitor social media for relevant conversations and trends and proactively share insights with product, content, marketing, and other colleagues.
    5. Proactively engage with our community online, whether through social media platforms, forums or other places where our users gather.
    6. Guide support agents in providing an exceptional customer experience on social media and review sites. Define guidelines, set and track metrics, lead by example, and provide regular actionable feedback.
    7. Collaborate with other internal teams to ensure their success, including the PPC team on paid social campaigns and international marketing teams on non-English social media efforts.

    Role requirements

    • 4+ years’ experience working in social media, community management, and/or communications.
    • Exceptional English writing and editing skills.
    • Passion for social media, including deep familiarity and expertise in major platforms including Twitter, Facebook, LinkedIn, Reddit, and YouTube.
    • Experience in social media monitoring and measurement, including relevant analytics platforms and tools.
    • Ability to work independently and in teams.
    • Self-driven with strong attention to detail.
    • High EQ. Get people excited about working with you and about our company/industry.
    • Solid project management skills.

    Nice skills to have, but not required

    • Experience with online customer service, particularly in guiding support agents.
    • Native English speaker.
    • Experience in global consumer tech communications.

    What we offer

    • Challenging work in a fun and collaborative environment
    • Attractive compensation and time-off benefits
    • Spacious open-concept and centrally located offices
    • Full-time employment with flexible working hours
    • Fully stocked pantry with breakfast fresh fruit and snacks
    • Team lunches and company events every quarter
    • Multicultural teams represented by 30+ nationalities
    Apply Now

    Social Community Operations Manager

    Bumble

    London
    Community Management
    12/30/2021 11:09 AM

    We are looking for a passionate and driven individual to join our Community Operations team. Working on the Badoo brand and reporting to the Senior Social Community Operations Manager, the Social Community Operations Manager will be responsible for providing customer support to members on social media, analysing customer behaviour and communicating feedback to other teams.

    Candidates will need to be based in Spain or the UK.

    KEY ACCOUNTABILITIES

    • Day-to-day community management support on all content (both campaign and non campaign)
    • Be the lead tone of voice for Badoo UK and US and respond to brand-related questions, comments and be able to insert yourself into relevant conversations
    • Listen and monitor social channels for spikes in conversations and be able to proactively/reactively respond accordingly
    • Manage the external team of social agents for the English markets and hire new moderators when needed. While the English market will be the big focus, managing other markets will be required too.
    • Advocate for the user base you support and provide a user voice to the wider company
    • Make sure engagements on our social media platforms, external reviews and app store reviews are responded within SLAs
    • Directly resolve escalated cases from your agents
    • Troubleshoot user issues and escalate them to developers appropriately
    • Analyse customer interaction with the product and communicate feedback to the relevant team
    • Manage and assist with ad-hoc projects

    EXPERIENCE WE ARE LOOKING FOR

    • Bachelor’s degree or equivalent
    • Proven experience in social media customer service (minimum 3 years)
    • Excellent command in written and spoken English. Major bonus points if you’re fluent in an additional language - particularly  Portuguese.
    • In-depth knowledge of social media platforms and how to use them
    • Team management experience
    • Experience working with Social Media CS software and tools like JIRA is preferable - experience with Khoros will be a real plus
    • Good knowledge of, and passion for, the online industry

    ABOUT YOU 


    • You have strong attention to detail and critical thinking skills
    • You are reliable, consistent and hard-working
    • You have the ability to multitask and manage competing priorities without getting overwhelmed
    • You have a positive and logical approach together with a willingness to learn
    • You are enthusiastic and fun to work with
    • You are open. No matter how many projects we deliver, each of us still has plenty to learn and it’s crucial we stay humble
    • You are deeply passionate about Bumble’s brand vision and values
    Apply Now

    Community Manager, Social Media

    SoundCloud

    New York
    Community Management
    12/30/2021 11:07 AM

    SoundCloud is looking for a detail obsessed community manager who will own the organization, scheduling and posting of all social media content for the SoundCloud brand. Must be comfortable working in a fast paced social atmosphere and able to juggle multiple projects and timelines simultaneously. The ideal candidate is a relentlessly optimistic, eager problem solver with incredible EQ, strong writing skills and is able to create genuine connections with teammates, influencers and the online community at large.

    This is a full time position reporting directly to the Director of Social Media.

    Key Responsibilities:

    • Manage editorial calendar and content distribution including publishing to all channels supported by the program.
    • Monitor social posts, gauge sentiment along and escalate content for further review.
    • Become a champion of the SoundCloud creator community, forging relationships through meaningful, additivel social conversation when appropriate.
    • Analyze community, cultural, technological and market trends to inform strategic and creative development for content
    • Consistently surface best in class social content, trends and engagement.

    Experience and Background:

    • 3+ years of community management experience for a high volume brand
    • Experience working with highly cross-functional teams while also being an incredible hands-on contributor
    • Demonstrated excellence in written, oral, interpersonal and presentation skills
    • High fluency in the world of social media, with ability to contextualize trends and best practices across all major platforms (Twitter, Instagram, Reddit, TikTok, Discord)
    • An insatiable appetite for new music, trends and culture

    About us:

    • We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
    • We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
    • We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone's voice, perspective and experience is respected and heard
    • We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities

    Benefits:

    • Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
    • Robust 401k program
    • Employee Stock Ownership Plan
    • Generous professional development allowance
    • Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!
    • Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
    • 16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children
    • Various snacks, goodies, and 2 free lunches weekly when at the office
    Apply Now

    Community Manager

    Intercom

    London
    Community Management
    12/30/2021 11:04 AM

    What's the opportunity? 🤔
    A chance to lead Intercom’s first online customer community forum for peer-to-peer engagement, troubleshooting, and learning.

    The Community Manager will help launch, grow and evolve the community forum to enable product success for customers in partnership with Customer Support and Marketing leadership.

    If you’re an experienced community leader who delights in the details of community configuration and content moderation, we’d love to talk to you.

    What will I be doing? 🚀

    • Own and execute the roadmap for community forum growth, success and evolution
    • Build the community KPIs and rewards program
    • Collaborate with the Customer Advocacy Manager and Customer Engagement team to create strategies that keep the community engaged and growing
    • Collaborate extensively with internal and external stakeholders, including customers, partners, and departments such as Customer Support, Sales, Marketing and R&D
    • Oversee technical, integration, and system administration aspects of the community

    What skills do I need? 📖

    • 5 years + experience in a Customer Support organisation, preferably in B2B SaaS
    • 2 years + experience building or growing online communities, forum moderation, customer advocacy and program management
    • Experience building or growing online communities, forum moderation, customer advocacy and program management
    • Strong customer facing communication skills
    • Analytically minded, with experience leveraging both quantitative and qualitative data to inform decisions
    • Proven ability to thrive in a highly cross functional, fast paced environment
    • Familiarity with the administrative and technical aspects of community platforms (Salesforce Community Cloud a plus)

    Bonus skills & attributes 🙌

    • Understanding of UX design
    • Active member of an online community

    Benefits 😍

    We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

    • Competitive salary and equity in a fast-growing start-up
    • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
    • Regular compensation reviews - we reward great work
    • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
    • Open vacation policy and flexible holidays so you can take time off when you need it
    • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
    • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
    Apply Now

    Social Media Manager

    Rarible

    Remote
    Community Management
    12/28/2021 9:04 PM
    About Rarible

    Rarible is one of the largest decentralized, creator-centric NFT marketplaces for multimedia content, including but not limited to digital art, collectibles, music, videos, and more. Rarible offers a user-friendly, community-led experience for creators and collectors to come together, with over $40 million in trading volume in April 2021 alone.

    Rarible is at the forefront of the digital creative renaissance and home to the NFT creations of world famous artists and brands across industries, including Mark Cuban, Steve Harvey, Tyga, Lindsay Lohan, Bhad Bhabie, Megadeth, Taco Bell, Dole, and more.

    Rarible has an extremely active community of followers, creators, curators and collectors who are actively shaping the future of our marketplace and the evolution of digital ownership in web 3.0. We’re looking for a bold, creative Rarible social media manager who will oversee the day to day and overarching management of our social communities across owned and operated platforms. Join our motivated and rapidly growing global, decentralized and fully remote team to help build the #1 NFT marketplace of the future.

    Rarible has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to learn and grow every day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. We’d love for you to join our growing team!

    The Role
    • Rarible is seeking an experienced, self-motivated Social Media Manager to educate, nurture, and develop audiences across our owned and operated digital community channels. Their primary role will be strategically mapping out and managing our conversation across our top communities including Twitter, Discord and Telegram. This person will also work closely with the broader Marketing Team to define, develop and execute an integrated community content calendar and strategy that brings our technology to life. This is a highly visible role and rewarding growth opportunity that reports directly to the VP, Head of Marketing. You will interact across functions including PR, Product, Engineering, Partner, Business Development, Support and Design teams. You will be responsible for driving engagement and community growth across key audiences and stakeholders at a critical point in Rarible’s growth trajectory, with the opportunity to grow your team.
    Key responsibilities
    • Own the day to day always-on global communication and content strategy, calendar, and engagement across our owned and operated community channels targeting artists, creators, curators, collectors and developers
    • Facilitate and grow community relationships and engagements (Twitter, Instagram, TikTok, Facebook, Reddit, YouTube, LinkedIn, Discord, and Telegram)
    • Identify social media trends and breakthrough opportunities across community channels to ensure Rarible is at the forefront of the cultural zeitgeist
    • Work collaboratively across functions to bring social media integration opportunities to the Partnership and Business Development Teams, collaborate with the Support Team to address support issues, and PR to feature product integrations and releases
    • Own day to day community management, social listening, and editorial and publishing platforms, ensuring the Rarible voice breaks through the clutter and reaches target audiences in data-centric ways
    • Build, manage, and optimize the community strategy, performance, and measurement across channels to achieve the best ROI
    • Build and manage a data-led, channel-specific content library
    • Oversee consistent channel-specific template refreshes in line with brand guidelines
    Skills & Qualifications
    • Active presence in Twitter, Discord, Instagram, and other social media channels
    • Deep understanding and interest in the NFT landscape
    • Understanding of the mechanics and content types across social media channels
    • Strong written and verbal English communication skills
    • Ability to communicate in a playful, warm, creative tone of voice
    • Bachelor's Degree in marketing, business administration, communications or related field or technical degree with relevant experience
    • 4+ years of experience in marketing, community management or content creation
    • Experience at an enterprise software company is a plus
    • Passion for community management and content curation/creation, building use cases and working with multiple stakeholders at once
    • Self-starter who can self-prioritize tasks and remain productive with minimal supervision
    • Balance of data-driven, analytical skills with demonstrated creative campaign wins
    • Ability to succeed in a global, remote environment, working cross-company successfully to drive results
    • Relentless innovator and creative thinker with the ability to form ideas into actions that translate into memorable marketing strategies and programs
    • Ability to manage deadlines and work collaboratively in a fast-paced, highly dynamic environment
    • Ability to travel regionally and globally periodically
    • Empathy and intuition
    What do we offer📍
    • Working for a rapidly expanding global rocketship📍 Mentorship, training and career progression plans with leadership focused on developing the teams📍 Team that cares about products and working conditions📍 Flexible hours📍 Full-time, paid vacations 📍 Remote first with relocation packages available📍 Hardware and software support 📍 Attractive packages, including healthcare and dental benefits, 401K and base equity and/or tokens

    Apply Now

    Support Community Manager

    monday.com

    London
    Community Management
    12/27/2021 1:13 PM

    Are you a huge monday.com fan? Do you love introducing new people to monday.com and being an ambassador? monday.com’s Customer Success Enablement Group is looking for a Community Manager to join our team. You will be responsible for defining and leading the strategy to take our 12,000 user product community forum to new heights, through growth and improved retention.

    About The Role

    • Responsible for all community aspects including building our first ever engagement program, overseeing all gamification activities and swag operations, facilitating content creation and the VOC process, and generating value for our community members.
    • Innovate in community management, making the monday.com product community one of our core self-service channels.
    • Build relationships with community power users and partners, to aid and encourage moderation efforts.
    • Engage with internal departments to generate knowledge and content that helps users succeed.

    Requirements

    • Proficient in using monday.com and passionate about the product.
    • Strong project management skills — planning, action orientation, prioritization, time management skills. Have the ability to work independently and to multi-task effectively.
    • Confidence working with data to define, analyze, track and drive community goals.
    • You must love people and build relationships with a range of personas.
    • Experience as a community manager in a SaaS company - Advantage.
    • Experience with Discourse - advantage
    • Experience in other CX or CS roles, including VOC - advantage
    Apply Now

    Community Manager

    MessageBird

    Remote
    Community Management
    12/27/2021 1:11 PM

    We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS).

    Our Birds choose where they work from in the region we’re hiring in — this could be from one of our MessageBird hubs (Amsterdam, Singapore or Bogota) or remotely so long as it’s within a complementary timezone.... Want to work from a rural retreat? Sure, no problem! How about a bustling city getaway for a few weeks? Go ahead!

    We understand that “life happens” and give you the freedom to choose the best environment for you to “get s**t done”. We expand our flock without geographical restrictions. This allows us to attract and assemble an industry leading team from a huge variety of backgrounds & cultures, making us more nimble, creative, and efficient!

    Community Manager - MessageBird (Pusher) | Remotely from London

    Pusher, a MessageBird company, powers connection. We are a developer tools company inventing realtime APIs to power communication and collaboration apps all over the world. Our easy, reliable platform provides developers everything they need to build scalable and interactive apps. If you read the Financial Times, send email with MailChimp, collaborate on inVision, or order food on DoorDash, you are using Pusher every day.

    Our user base is growing astronomically and we are building with them in mind. We’re looking for an energetic and motivated Community Manager to be an on the ground champion for Pusher and our users.

    You’ll build great relationships with our partners, working closely with them to bring first class content to the tech community. You’ll become a Pusher expert and engage with our developer users to identify exciting opportunities for brand representation and community engagement. As a frontline ambassador, you’ll discover new mechanisms for connecting with our community, take an active role in discussion with current and potential users, and be the first point of contact with our top evangelists.

    What You’ll Do

    • Acting as an on the ground champion for Pusher and our users
    • Developing our social media presence across all channels by content-sharing and engaging with followers
    • Building relationships with our community groups and leading logistics for our meet-up event series (Pusher Sessions)
    • Growing our community by participating in discussion on forums, blogs and at events; finding new users and listening to current ones
    • Working closely with the Developer Advocate to distribute supporting resources to all our audiences
    • Staying up to date with trends and movements in our user base
    • Discovering new mechanisms for connecting with our community
    • Identifying leading evangelists in the existing Pusher user community and build a program which recognises their efforts and helps them to develop as a core advocacy function
    • You will work closely with all departments at Pusher. You’ll collaborate with the product, engineering and communications teams to build on our user engagement objectives, support feature launch campaigns and promote our user-centric product focus.

    What You’ll Bring

    • 2+ years in community management, social media management or events in a tech-related company
    • You love tech! You’re genuinely passionate about the developer community and building amazing apps
    • You love to learn: you’re someone who is always looking for new places to find answers and enjoys regularly engaging with forums, attending conferences and speaking to new people to share ideas
    • Excellent understanding of audience engagement and how to use tone of voice
    • Great knowledge of social media platforms, social media management tools and analytics
    • A people person. You find it easy to build a rapport with others and you enjoy engaging with them online and in person
    • Excellent verbal and written communication skills and can generate impactful, creative content
    • Event management skills with experience handling responsibilities in a dynamic environment
    • You are skilled at creating and maintaining a positive and engaging environment for skill sharing and feedback

    What You’ll Gain

    • Work from anywhere
    • Generous stock options for all Birds
    • WFH set-up budget
    • State-of-the-art work gear
    • Learn from hundreds of the best minds in the business
    • Collaborate with diverse colleagues from over 55 countries (and counting)
    Apply Now

    Accountant Community Manager

    Gusto

    New York
    Community Management
    12/27/2021 1:09 PM

    As our Accountant Community Manager, you will be responsible for launching and overseeing community initiatives and programs, along with advancing Gusto’s community of accountants as advocates – both online and offline – to positively impact brand perception. The role requires engaging and leading customer personas on a variety of community outlets including Connect, Gusto’s thriving online community, other online forums, social media platforms, Slack, in-person groups, and more - aiming to reach all accountant audiences where they are. Since different digital spaces have unique cultures and best practices, you’ll lead the efforts of keeping an evolving and consistent tone, and voice, of Gusto’s brand for accountants across all platforms.

    You will be empowered by the Head of Accountant Community and your teammates will include rockstar subject matter experts and the team leading the charge for some of the most innovative Accountant educational and community efforts to emerge in the industry in decades. We believe that the best marketing efforts are without silos and you can expect to collaborate closely with cross-functional teams representing Marketing, Product, Sales, Revenue Operations, and Customer Experience.

    Here’s What You’ll Do Day-to-day

    • Understand Gusto’s mission for Accountants and how those customers will contribute to our continued success at Gusto; develop targeted community strategies, plans, and KPI’s aligned to company-segment objectives; own these metrics and be on the lookout for opportunities to improve.
    • Report to leadership Accountant Community performance through key metrics such as audience growth rate, engagement rate, advocacy rates, acts of advocacy, repeat attendance, and brand awareness to name a few.
    • Organize community members to answer surveys and questions for cross-functional teams to improve overall accountant customer satisfaction and save research-and-development costs. Ownership of metrics may include case deflection, active users, conversation engagement (posts, comments, DMs, etc), amount or percentage of answered questions, reduced customer support calls, etc.
    • Gather feedback and insights from community members report out product improvements and offerings. Ownership of metrics will include product ideas, feature adoption, new user-generated content, customer satisfaction, the number of event attendees, etc.
    • Drive new accountant customers, leads, and/or users through community experiences or brand advocates. Ownership of metrics will include new accountant customers (MQLs, AQLs, and Joins), new user/member signups to platforms, active users, conversation engagement rates, etc.
    • Increase successful contribution and positioning of content, actions, and resource to community platforms, projects, and initiatives. Ownership of metrics will include new user-generated content, new user/member signups, the number of event attendees, etc.
    • Improve loyalty and retention through a community of common interest, which includes external (customers) or internal (employees, vendors, etc). Ownership of metrics will include Net Promoter Score (NPS), advocates created, etc.
    • Connect accountant customers to share best practices to drive acquisition, product adoption, customer expansion, and customer lifetime value. Ownership of metrics will include community member retention, community churn, community satisfaction, etc.

    Here’s What We're Looking For

    • 3+ years experience in communications, PR, and/or community-related roles.
    • Experience planning and leading community initiatives.
    • Ability to identify, track, and report relevant community KPIs.
    • Very strong project management skills with the ability to work independently and cross-collaboratively in a fast-paced environment
    • Strategic big-picture thinker, that can plot a campaign from idea to execution; ownership mindset.
    • Attention to detail, critical thinking, and problem solver.
    • Creative and enthusiastic problem solver who possesses the ability to lead with authority and influence
    • A data-driven marketer who leans heavily on KPI’s and analysis to identify their next best action
    • Organized, with immaculate attention to detail
    • Clear and precise communication skills, verbal and written.
    • Proficient in applications such as Google word, sheets, slides, and other popular presentation software.
    Apply Now

    Senior Community Manager

    Bubble

    New York
    Community Management
    12/27/2021 1:06 PM

    We are one of the fastest growing companies in the New York tech ecosystem: after a few years of bootstrapping and product development, we’re now deepening our focus on the Bubble community by hiring a Senior Community Manager. This is an exciting opportunity to drive Bubble’s community strategy and increase engagement by partnering with top users, organizing events, and keeping a close eye on our community’s health. As our first community manager, you’ll have the opportunity to define this critical role, and maintain the high level of transparency and communication that we pride ourselves on having with our exceptionally engaged community.

    In Particular, As Our Senior Community Manager, You Would

    • Develop and scale our community strategy by generating engagement initiatives, programs, and events
    • Manage Bubble’s forum and social media accounts (Twitter, LinkedIn, etc.)
    • Organize and run events for our community to gather feedback and provide clarity on product features and roadmap
    • Identify top users to promote, develop relationships and partner with
    • Define and monitor community health KPIs
    • Work closely with our Product and Marketing teams to develop a deep understanding of our product and guide the direction of our marketing campaigns

    We're Looking For Someone With The Following Characteristics

    • 4+ years of community management experience
    • People management experience is a plus
    • Social media experience is a plus
    • Possesses a deep understanding of online groups and communities
    • Exceptional interpersonal skills, and excellent verbal and written communication skills
    • Strategic thinker, who can build thoughtful, data and insight driven plans
    • Proficiency in Excel, Sheets, or other spreadsheet/database tools used to structure data. Experience in SQL is a plus
    • Ability to identify and track relevant community metrics

    We are based in New York City but are also working to build out a remote team across the U.S. If you’re open to moving to NYC one day, great, but don’t hesitate to apply if that’s on your horizon. We’d love to chat either way! Note: at this time, we are only considering candidates who are authorized to work in the US (if you have an OPT or a current H1B, please apply).

    Apply Now

    Staff Community Manager, Collectives

    Stack Overflow

    Remote
    Community Management
    12/27/2021 1:03 PM

    We are targeting GMT +1 to GMT -8 in the countries identified with core overlapping hours of 10am-1pm Eastern Standard

    What You’ll Do

    • Initially you will be the primary Community Manager focused on Collectives (our sub-communities within Stack Overflow), but as the product grows, we may add additional staff to the team.
    • Work with the community to develop best practices and norms for new features or functionality launched within Collectives
    • Collaborate with the Product and Customer Success teams focused on Collectives as we ideate, research, develop and launch new features to represent and support the community through the process.
    • Work with Collectives customers, recognized members through the onboarding and launch process while establishing best practices and documentation.
    • Identify and incorporate industry best practices in supporting a growing and thriving technical communities across many disciplines to help us achieve our goals and objectives.
    • Empower your team to work hand in hand with our engineering and product teams in order to to build tools and features that help better meet our users needs and improve their journeys through our sites.

    What You’ll Need To Have

    • 8+ years in a community facing and/or user supporting role, with at least 3 years supporting a community of millions of users
    • Experience in customer/user support with an operational focus working towards continuous improvement of process and tools
    • Experience contributing to building and implementing community facing policy and best practices
    • Ability to think about problem solving, from triage to resolution, and focus on identifying longer term solutions
    • A desire/drive to work with technologists around topics that interest them
    • Strong writing skills - we are a written platform, and you will be one of the most visible advocates for this feature.

    It Would Be Great If You Also Had

    • Team Lead or Management experience
    • An understanding of Stack Overflow and other Stack Exchange network sites
    • Experience with policy or community norms development
    Apply Now

    Senior Community Manager

    Klarna

    New York
    Community Management
    12/27/2021 1:00 PM

    Klarna is looking for an individual with an extensive community management background. You will play a key role in supporting the marketing, communications, and customer service team’s mission of building and enhancing the Klarna brand globally. The right person for this role has both the creativity and practical skills to not only manage customer concerns but also be able to engage in brand-building dialogue with our audience. Prior experience managing social media platforms and at least four years managing social presence for a brand is a must.

    What You Will Do

    While Klarna continues to rapidly grow, as our brand matures we are focusing our attention on cultivating a Klarna community by hiring our first global Senior Community Manager. This individual will be the primary liaison between Marketing, Communications, and Customer Experience. Our senior community manager will be involved in driving strategies for how we speak, connect, engage, and show up. You will care for our community’s health and foster the type of interaction, transparency, and co-creation we hope to uphold as a team.

    You will play a key role in supporting the Global Brand & Creative Hub mission to make Klarna a respected and valued global brand both digitally and IRL. This person will report into our Head of Global Social on the Brand Media and Social team and oversee the growth of two community managers on the customer experience US team.

    Responsibilities

    • Establish comprehensive best practices in partnership with comms and customer experience counterparts
    • Develop and scale our community strategy by generating engagement initiatives and grassroot hacks
    • Build out community programs to foster feedback loops, gather feedback, and educate our community about our product and the brand
    • Work in partnership with the Head of Global social to mobilize the Klarna community of loyalists as part of our Ambassador Program
    • Define and monitor community health KPIs
    • Day to day operations for our @klarna global channels with oversight of community managers, build-out of monthly content calendars, postings, and channel moderation
    • Identify top users to promote, develop relationships, and partner with
    • Work closely with our Product Marketing team to develop a deep understanding of our product to inform and educate partners and internal stakeholders
    • Capture community insights to inform our social strategy, and work across marketing, tech, design, and product teams to improve the overall consumer experience
    • Develop relationships across the organization to elevate the voice of the consumer, and impact how we show up with our communities
    • Drive end-to-end execution of community engagement strategies across all global campaigns

    Requirements

    • 4+ years of community management experience with at least 2 years experience supporting social media execution and moderating
    • People management experience is a plus
    • Comfortable in Google office suite and workspace (Gmail, Google Docs, Google Sheets, Google Slides, etc)
    • Possesses a deep understanding of online forums, communities, and engagement practices
    • Exceptional interpersonal skills, and excellent verbal and written communication skills
    • Strategic thinker, who can build thoughtful, data and insight-driven plans
    • Experience and perspective on tools like Sprinklr or Sprout Social
    • Naturally data-driven with proven ability to identify and track relevant metrics
    Apply Now

    Community Manager

    Clio

    Ireland
    Community Management
    12/25/2021 12:43 PM

    Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice .

    We are currently seeking a Community Manager to join our marketing team in Ireland! This role can be performed from our Dublin office, remotely across Ireland, or a combination of both.

    What Your Team Does


    Clio’s Ireland hub drives our EMEA (Europe, Middle East, and Africa) expansion and is home to product development, sales, marketing, and customer success. The team operates like a startup within a larger company, which means we experiment and blaze the trail for Clio in new markets around the world.

    As a Community Manager at Clio, you’ll be part of a Marketing team that values excellence and initiative, loves innovation, and cares about results. Your work will have an immediate and meaningful impact and you will be supported along your career journey to take chances and grow into the professional you desire to be. You will be surrounded by a talented group of high-performing marketers, seasoned in SaaS and driven by collective success.



    Who You Are

    You love working with people and are a natural networker. You will be a central part of our partner ecosystem and manage relationships with customer advocates, law societies, technology integration partners, legal experts and marketing partners. You will build and grow this network to support the EMEA growth strategy and build Clio’s market share in this region. You will develop programmes to make our partners and customers as successful as they can be, by getting them to fall in love with Clio and evangelise our products to others.

    What You’ll Work On

    • Lead marketing activities with our community of industry partners ( law societies/ local bar associations, legal experts, integration partners, and marketing partners)
    • Develop meaningful relationships with our customers, making them evangelists of our products
    • Represent the voice of the customer by leading our case study and testimonial programme within EMEA and working with internal teams to identify new advocates and new channels to share these stories
    • Own Clio’s customer referral programme in EMEA and develop strategies to grow and develop this channel.
    • Collaborate with customer marketing teams in North America to launch and manage community initiatives including online forums
    • Work with internal teams to support our integration partners with joint go-to-market and co-marketing activities
    • Drive and lead efforts to increase awareness of the value of Clio amongst our partner and consultant networks, advocates and law schools.
    • Represent Clio at virtual events, webinars, conferences, trade shows, partner meetings as required (post pandemic/COVID limitations).

    What You May Have

    • You’re customer focused. You love making customers successful, and put the customer first in everything you do.
    • You’ve been there, done that. You have at least 3 years experience in customer or community marketing, preferably in a B2B SaaS environment.
    • You’re a relationship builder. You have experience working with cross-functional teams, external agencies and partners. You are a natural networker and find it easy to make new contacts and open doors.
    • You’re a skilled communicator. You know how to get your message across, whether you’re writing or speaking. Communicating comes easily to you and you have a natural voice in how you talk and think.
    • You’re flexible, but focused. You have the ability to excel in a rapidly growing environment and balance multiple priorities without losing sight of the big picture.
    • You’re a self-starter. You’re naturally curious, resourceful, and motivated to make things happen.

    Serious Bonus Points If You

    • You are have experience in the legal industry and/or legal technology

    Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

    Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

    In 2020, Clio was quick to roll out a’ Distributed by Design’ approach to working. Going forward our team members can now work from anywhere in Ireland and don’t have to be based in close proximity to our main office in Dublin. This opens up new opportunities to more remote staff and those of differing backgrounds and circumstances.

    Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

    Learn more about our culture at clio.com/careers

    About Clio

    At Clio, we are on a mission to transform the legal experience for all. As the world's leading provider of cloud-based legal software, we provide lawyers with low-barrier, affordable solutions to manage and grow their firms more effectively, more profitably, and with better client experiences. Through the cloud, we believe that we can help create a more inclusive legal community and a more equitable legal system.

    We are an award-winning team that has been recognised as one of Canada’s Best Managed Companies , Canada’s Most Admired Cultures and has topped Fast Company’s list of Most Innovative Companies . In line with our mission, we’ve been up to some big things, including becoming a multi-product company, launching a $1 million COVID-19 Legal Relief Initiative , and most recently, securing a US$110M Series E funding round and a USD $1.6B valuation.

    This is a historic moment in the growth of legal technology! If you’ve ever wanted to do the best work of your career, while having a meaningful impact in the lives of others, then Clio is the place for you.

    Apply Now

    Social Media & Community Manager

    Tarte Cosmetics

    New York
    Community Management
    12/25/2021 12:43 PM
    About the job

    tarte is the pioneer of high-performance naturals™, and one of the fastest growing cosmetic companies in the U.S. Founder & CEO Maureen Kelly set out to create a cruelty-free line of easy-to-use, life-tested products chock full of healthy ingredients that deliver real results to the everyday woman. tarte is committed to sharing our “good-for-you glamour” philosophy with tartelettes worldwide, with in-store presence in over 7 countries, and online shipping to 150 countries and counting! Passionate and fierce individuals make up the tarte team from our New York City headquarters to the on-the-ground sales team sharing our powerful products and message throughout the U.S. and internationally.


    Are you a force of nature who thrives in a fast-paced environment? Do you want to contribute to tarte’s mission of offering cruelty-free, eco-chic cosmetics chock full of vitamins, minerals and formulated without any of the icky stuff like parabens, mineral oil, phthalates and gluten? Do you strive to live a healthy, compassionate and environmentally responsible way of life? If so, we’d love to hear from you!


    We’re seeking a talented & strategic Social Media & Community Manager to join our Social team! This person will be responsible for planning content & copy across all organic social media channels, building out the weekly content calendar, 360 social support plans for launches/activations, identifying social trends & owning community management. This role is highly collaborative & will report directly to the Integrated Marketing Director, with support from a Social Media Coordinator. Our ideal candidate is someone who is beauty-obsessed with a team player attitude, excellent communication & writing skills & is a multi-tasker that will reach deadlines in a fast-paced environment.


    This position will sit onsite at our New York City office. In compliance with current New York State and New York City mandates, any employee who works in the NYC office must provide proof of COVID vaccination.


    Responsibilities:
    • Develop, plan & execute weekly social calendar across all organic social channels – including support for new launches & tarte.com promotions
    • Craft & edit copy for all social channels (IG, TW & TikTok) working closely with the brand marketing team & Social Media Coordinator
    • Manage & review the Social Media Coordinator’s schedule of all social posts (TW & FB)
    • Partner closely with the creative team for best-in-class assets to support social holidays & new launches
    • Review all weekly tracking & reporting managed by the Social Media Coordinator
    • Lead weekly social brainstorms & TikTok meetings, drafting agenda’s & recaps
    • Collaborate closely with cross-functioning teams (Digital Marketing, Digital Merchandising & Retail Marketing & Manager of Creative Content) for ongoing social support for retailers & tarte.com
    • Manage the internal social content creators including but not limited to: posting schedule, product needs, copy points, etc.
    • Review & approve produced social content (TikTok, IG stories, IGTV & Reels) from the team before it goes live. Must be able to provide feedback & edits when necessary.
    • Manage & develop the growth of the Social Media Coordinator


    Requirements:

    • Bachelor’s degree
    • Minimum of 6+ years’ relevant experience in social media marketing
    • Self-starter with the ability to prioritize in a fast-paced environment & meet changing deadlines on multiple projects
    • Strong problem-solving & troubleshooting skills
    • Excellent communication & interpersonal skills
    • Works well under pressure & has a flexible & positive attitude
    • In-depth understanding of relevant & upcoming social media
    • Excellent verbal, communication & writing skills
    • Attention to detail & ability to multitask
    • Strong project management skills
    • Up-to-date on relevant cultural events
    • Passionate about beauty
    • In compliance with current New York State and New York City mandates, any employee who works in the NYC office must provide proof of COVID vaccination.


    Apply Now

    Social Media Community Manager

    L'Oréal

    Poland
    Community Management
    12/25/2021 12:28 PM
    Do you want to develop your career in social media community management at L'Oréal but there is no opening available now?

    Do not worry and leave your CV here so we can back to you when there is one.

    As Social Media Community Manager You Will
    • Develop long term PR & social media strategy for brands
    • Manage everyday social media / PR activities enhancing awareness of the brands
    • Cooperate with journalists, agencies
    • Manage and run innovative projects within beauty & lifestyle blogosphere
    • Cooperate closely with brand marketing teams
    • Run CSR projects
    • Manage budgets and use start-up mindset to help business grow further
    You Are The Perfect Fit, If You Have
    • 3-4 years of social media & PR management experience, with individual responsibility for projects, budgets and clear KPI
    • Experience in blogosphere (beauty & lifestyle) cooperation and deep understanding and knowledge of influcers' world dynamics
    • Ability to formulate, implement and follow up a social media strategy to deliver growth of awareness objectives
    • Passion for understanding the needs of consumer; ability to interpret them and propose creative, innovative solution to meet these needs
    • Understanding of e-commerce channels
    • Passion for beauty. We love our brands, and truly believe we are making a difference
    • An uncompromising focus on results: brand awareness and image, number of engaged consumers loving our products etc.
    • Attention for details. In our business we cannot compromise on perfect execution
    • Above standard analytical skills to monitor and optimize social media actions and their impact on business
    • Love for engaging people across the company with strong argumentation and enthusiasm for making positive change. Ability for convince, both inside and outside the company, with well-prepared arguments and passion. You will be one who shares brands vision and plans
    • The sort of personality who thrives in a fast moving, quickly changing atmosphere
    • Ability to tackle new problems, address new challenges, and find new, creative ways to progress from day to day
    We Offer
    • Friendly and dynamic work atmosphere in diverse environment of the market beauty leader - see how working @ L'Oréal looks like HERE
    • Plenty of opportunities to grow – cross-divisionally and functionally
    • Rich e-Learning package
    • New Activity Based Working & sustainable office in the heart of the city
    • Dedicated Buddy from day one!
    • Attractive benefit package including: sports card, private health care, life insurance, pension package and internal boutique with a discount, product allocations and many more
    • Community engaged in Sports and CSR activities

    We Are Open For Candidates With Disabilities.

    If you would like to participate in the above-mentioned recruitment process, it is mandatory to include in your resume the following closes:

    “ I agree to the processing my personal data by L’Oréal Polska Sp. z o.o. with its registered office at Grzybowska 62, 00-844 Warsaw included in the CV, recruitment form and other application documents for the purpose and the scope necessary to carry out the recruitment process for the position of Social Media Community Manager“*

    [] I agree to the processing of my personal data included in the CV, recruitment form and other application documents for the use in the future recruitment by L’Oréal Polska Sp. z o.o. with its registered office at Grzybowska 62, 00-844 Warsaw.

    • mandatory field

    Information clause

    The controller of personal data is L’Oréal Polska Sp. z o.o with its registered office in Warsaw (00-844) at Grzybowska 62. Contact with the Data Protection Officer and additional information about the personal data processing carried out by the Company is possible via e-mail address: personal-da@loreal.com .

    The processing of personal data is carried out for the purpose of the recruitment process in accordance with Article 6(1)(c) of the General Regulation on Personal Data of 27 April 2016, (hereinafter GDPR). Data processing to a wider extent than resulting from the provisions of labour law, for the purposes of the future recruitment processes will be carry out on the basis of the given consent with accordance with Article 6(1)(a) of the GDPR.

    Your personal data will not be disclosed to other entities without your prior consent. Your personal data may be made available and at the request of entities authorized to do so under the law. The controller may, by means of a written contract, entrust to another entity the processing of your personal data to the extent and for the purpose necessary to perform the service. Your personal data will not be transferred to a third country/international organization.

    Your personal data will be kept for a period of 2 years from the end of the recruitment process – in which case these data will be processed until the consent is withdrawn.

    You have the right to access their data, rectify, delete, object, limit processing and transfer. Your consent may be withdrawn at any time. Withdrawal of the consent will not affect the lawfulness of the processing of your personal data that was made on the basis of your given consent before its withdrawal. A declaration of withdrawal of the consent to the processing of your personal data should be sent to the e-mail or postal address indicated above.

    You have the right to lodge a complaint to the President of the Personal Data Protection Office if you feel that the processing of your personal data violates the provisions of the GDPR.

    Provision of personal data is voluntary but necessary for the participation in recruitment process. Failure to provision of personal data will result in the inability to participate in the recruitment process.

    Apply Now

    Community Manager

    Unusual Ventures

    Menlo Park
    Community Management
    12/22/2021 6:22 PM

    We are hiring a Community Manager to build and run a community-based virtual and in-person events program for both our portfolio founder community and our broader entrepreneurship community. This role will be responsible for the planning and logistics that come with running education-focused events, including sourcing and scheduling relevant experts, working with the education team to source and plan a content calendar for these programs, working with the marketing team to promote the program(s), and building a nurture communications strategy for building ongoing relationships with community members who attend these events. The community manager will be expected to be actively engaging with our online community on a day-to-day basis, as well. This role reports to the Sr. Director of Community. Strong preference will be given to candidates located in the San Francisco Bay Area, due to the concentrated nature of our community members in that region.

    About You

    The ideal candidate is passionate about impacting the future of startup businesses by helping founders throughout their entrepreneurship journey. You feel a drive to help startups be their best selves, believe in the power of models, processes, and best practices, and are empathetic about the challenges of being a startup founder. You will be a representative voice of our community internally with regards to the programs you own and the needs of the community, turning data-driven insights into tactical plans. You will be experienced in managing event logistics, working with vendors on everything from food and drink to technology and seating, coordinating with executives and their support staff, planning event schedules and agendas, and building enthusiasm both internally and externally through promotion of and communication about your work.

    Key Responsibilities:
    • Work with colleagues across the organization to run existing programs and create new programs to engage our community members in shared learning experiences.
    • Help define goals and metrics for your programs. Measure and report regularly to the leadership team, advising on strategic plans and making data-driven decisions based on the performance of your initiatives.
    • Contribute to the documentation of community best practices in our Field Guide for entrepreneurs and startup founders.
    • Plan and produce promotional and educational content (videos, webinars, curriculum) for your programs by partnering with relevant subject matter experts within our company and our network, community partners, and other expert sources to add value to your program offering.
    • Partner with our Marketing and Education teams to coordinate promotional activities and content strategy.
    • Attend all community events, including in-person events when safe to do so.
    • Source new and interesting presenters and content, based on the needs of our community and the trends of the industry.
    Requirements:
    • Organized: Ability to work on multiple projects or initiatives simultaneously and document your processes and resources to help us work more efficiently. Ability to limit scope creep and prioritize work against established goals.
    • Strong Communicator: Strong written and verbal communication in English. Ability to communicate professionally with executive and developer audiences.
    • Responsible: Ability to own your work, manage timelines, meet deadlines, and communicate about roadblocks in a timely manner. Ability to discuss challenges and consider constructive feedback from colleagues, supervisors, or community members with an open, reflective, growth mindset.
    • Empathetic: Ability to consider the perspectives and experiences of various personas, individuals, and groups of people when making plans and decisions.
    • Adaptable: Ability to adapt to unexpected circumstances, like those that might arise in a live event scenario, and act with calm leadership and professional authority when appropriate.
    • Personable: Ability to work constructively with people of various backgrounds, personalities, and levels of knowledge or experience. Ability and willingness to reach out to new contacts to help source new speakers, content, and partnerships for our community.
    • Data-Driven: Ability to analyze and interpret data to help drive decision making.
    • Creative: Ability to generate new ideas on your own and collaboratively with your teammates. Unusual is about doing things better and sometimes differently than other companies. We are seeking team members who get excited about the idea of trying something completely new.
    To be successful in this role, you’d benefit from experience with:
    • Technical, developer, open source, and/or startup founder communities
    • Planning corporate or community events, including: coordinating multiple vendors, venue selection, contract review and negotiation, logistics, and promotion planning
    • Digital marketing and social media planning and best practices
    • Webinar and digital events technology
    • Analytics tools and best practices
    • Program and/or project management
    Other skills or experience that could be relatable:
    • Corporate Communications or Public Relations
    • Adult Education or Curriculum Planning
    • Developer Relations, Developer Advocate, or Developer Evangelist
    • Executive Assistant
    Apply Now

    Community Manager, Twitter Spaces

    Twitter

    Los Angeles
    Community Management
    12/22/2021 6:18 PM

    As the Community Manager for Twitter Spaces, you will be responsible for our Twitter Spaces community, helping our users understand and use the product, work with hosts to program content, develop series around culture and community events, collecting feedback, working closely with our social team on marketing campaigns, and supporting incoming questions and concerns from the community.

    This role will also be working incredibly close with our Product team; understanding our roadmap, business priorities, target consumers, providing feedback, developing beta test programs, and working to be the voice of @TwitterSpaces

    Reporting to the Head of Community, this role will also work collaboratively with our Community Managers managing specific verticals, helping drive product adoption and engagement across the platform.

    Who We Are

    The Community team’s mission is to make it easier for customers to discover, participate, and form conversations with communities that share their interests, and help emerging creators scale.. People already use Twitter to create community across a wide range of topics and our work builds on this, by helping support and grow the communities that use our product, and drive positive sentiment and engagement. Protecting the health and safety of the conversation within these communities is also top of mind for us.

    What You’ll Be Doing

    • Managing, communicating with, and educating  the Twitter Spaces community
    • Running the day to day operations of the @TwitterSpaces handle
    • Identifying and elevating key consumers and hosts for support
    • Organizing and running Twitter Spaces rooms and events with our community to gather feedback and provide clarity on product features and roadmap
    • Concept community led opportunities for creators and users to grow their Twitter Spaces engagement
    • Develop relationships across the organization to elevate the voice of the consumer, and impact how we show up with our communities
    • Work closely with our Product org to develop a deep understanding of our product, our development cycle, and our vision, and use that expertise to communicate with our community.
    • Strategize long term planning of @TwitterSpaces channel in partnership with our social team
    • Develop insights and strategy with Product Marketing to help guide the direction of our creative campaigns for Twitter Spaces
    • Working with Social team on consumer facing messaging
    Qualifications
    • 5+ years experience in social media, community management, and social marketing
    • Deeply passionate about social media and a heavy user of Twitter, and preferably Twitter Spaces
    • Experience working with content creators, streamers, youtuber’s, influencers, and/or creators
    • Ability to speak publicly, and effectively manage consumers feedback, concerns, and issues in a professional and respectful manner
    • Experience working with highly passionate and diverse communities, and an interest in giving underrepresented communities a platform
    • Exceptionally strong interpersonal skills
    • Experience with Sprinklr and social analytics tools
    • Ability to work across multiple organizations
    • Strategic thinker, who can build thoughtful, data and insight driven plans
    • Understanding of the product development process, with the ability to work closely and oftentimes embedded with product teams
    Apply Now

    Community Manager, Twitter Communities Product

    Twitter

    Los Angeles
    Community Management
    12/22/2021 6:17 PM

    Twitter has launched Communities, a new feature which gives our users dedicated places to connect with other like minded people.  As the Community Manager for Communities, you will be responsible for our community, helping our users understand, find and use the product, working with moderators to launch, sustain and grow their communities, while also taking feedback and feature requests to the product team for potential integration.

    We are looking for someone with great communication skills who can work with moderators to program content, develop series around culture and community events, and work closely with our social team on marketing campaigns,

    This role will also be working incredibly close with our Product team. Understanding our roadmap, business priorities, target consumers, providing feedback, developing beta test programs, and working to be the voice of @Communities

    Reporting to the Head of Community, this role will also work collaboratively with our Community Managers managing specific verticals, helping drive product adoption and engagement across the platform.

    Who We Are

    The Community team’s mission is to make it easier for customers to discover, participate, and form conversations with communities that share their interests, and help emerging creators scale.. People already use Twitter to create community across a wide range of topics and our work builds on this, by helping support and grow the communities that use our product, and drive positive sentiment and engagement. Protecting the health and safety of the conversation within these communities is also top of mind for us.

    What You’ll Be Doing

    • Managing, communicating with, and educating the key users & moderators of Communities
    • Running the day to day operations of the @Communities handle
    • Organizing and running events for Communities to gather feedback and provide clarity on product features and roadmap
    • Concept community led opportunities for creators and users to grow their Community engagement
    • Identifying users to launch and moderate communities
    • Develop relationships across the organization to elevate the voice of the consumer, and impact how we show up with our communities
    • Work closely with our Product org to develop a deep understanding of our product, our development cycle, and our vision, and use that expertise to communicate with our community.
    • Strategize long term planning of @Communities channel in partnership with our social team
    • Develop insights and strategy with Product Marketing to help guide the direction of our creative campaigns for Communities
    Qualifications
    • 5+ years experience in social media, community management, and social marketing
    • Deeply passionate about social media and a heavy user of Twitter
    • Possesses a deep understanding of online groups and communities. Previous experience as a moderator is a plus
    • Ability to speak publicly, and effectively manage consumers feedback, concerns, and issues in a professional and respectful manner
    • Experience working with highly passionate and diverse communities, and an interest in giving underrepresented communities a platform
    • Exceptionally strong interpersonal skills
    • Experience with Sprinklr and social analytics tools
    • Ability to work across multiple organizations
    • Strategic thinker, who can build thoughtful, data and insight driven plans
    • Understanding of the product development process, with the ability to work closely and oftentimes embedded with product teams
    Apply Now

    Community Operations Lead

    Blind

    San Francisco
    Community Management
    12/22/2021 3:37 PM

    Blind is currently looking for a Community Operations Lead who can optimize the operations for our app, including content moderation and user support. The successful candidate will have an established track record of evaluating existing ops procedures, troubleshooting problem areas and designing efficient workflows that can scale. Previous work experience in content moderation, online safety or user support is desired. This person will play a vital role in improving our daily operations and enhancing the health of our online community.

    Responsibilities
    • Design an improved moderation system that can scale with growth
    • Optimize the user support workflow
    • Update training procedures for moderation and support, maintain a set of best practices for these teams
    • Resolve escalated moderation reports and mitigate risk
    • Ensure that all user-facing statements (including email correspondence) meet company standards
    • Maintain a set of sustainable community guidelines, develop effective ways to educate users about our policies
    • Collaborate with Product to develop improved moderation tools and features
    • Research current and emerging solutions that address online toxicity
    • Gather and analyze community health metrics, use the information to deliver insights and drive improvements
    • Ensure compliance with relevant content and privacy laws, seek counsel from Legal whenever necessary
    • Act as an advisor to internal teams when community insights are required
    Qualifications
    • 5+ years of work experience in operations management
    • Ability to design and implement efficient workflows that can scale
    • Experience working with product and engineering teams to ship new features
    • Experience managing teams and driving cross-functional projects across different time zones
    • Comfortable making decisions in both complex and critical situations, can also explain decisions clearly for others to understand
    • Excellent communication skills--written and verbal
    • Strong data analysis and data interpretation skillsAbility to lead and execute in a dynamic, fast-paced environment
    • Displays good judgment, discretion and professionalism
    • Genuine interest in building user trust and creating a healthy online community
    • Preferred: Deep understanding about content moderation and the challenges in this spacePreferred: Based in SF/Bay Area
    Apply Now

    Senior Community Manager

    Paragon One

    Remote
    Community Management
    12/22/2021 3:10 PM

    Paragon One connects large numbers of students to employers through industry relevant projects called Remote Externships, thereby making it easier for students to build professional experiences while also engaging with company employees. For enterprise customers who need to scale and engage their early talent pipeline, Paragon One’s platform saves companies like Facebook, PwC, Hewlett-Packard, National Geographic, Snapchat, Cargill, and Cloudflare time and money while helping them increase brand engagement and achieve DE&I targets. Paragon One has served thousands of students while growing 200% year over year. We were founded by a team out of MIT and backed by YCombinator, Foundation Capital, University Ventures, Learn Capital, and Launch Fund.

    Learn more from a recent Yahoo! Finance TV clip: https://www.linkedin.com/feed/update/urn:li:activity:6797983228197257216/

    We are looking for a strategic and entrepreneurially-minded Sr. Community & PR Manager with a passion for fostering diverse communities, storytelling, and building relationships with executive leaders. This role will focus on creating relationships with corporate leaders through webinar events and building community with students -- particularly from underrepresented backgrounds.

    Ideal candidates will have worked in a producer or community role in media/broadcasting, event management, and/or in PR for a fast growing startup or company with a fast moving environment.

    We seek leaders who are passionate about moving quickly, delivering amazing community experiences, and solving extremely hard problems in the education-to-workforce movement.

    The compensation for this role includes equity.

    Responsibilities -Build relationships with leaders at Fortune 500 companies -Recruit Fortune 500 leaders for BRIDGES speaker series (see example at https://www.paragonone.com/bridges-webinar-series) -Partner with content marketing to recruit student attendees for BRIDGES series -Build and manage student ambassador networks to engage campus communities -Build and manage extern alumni community

    Skills and Experience -Grit and perseverance to tackle the hardest problems -7+ years of PR, communications, media production, and/or community building experience. -Strong relationship development skills with senior leadership and stakeholders -Ability to connect and effectively communicate with people of all levels. -Strong written communication skills -Strong presentation and moderation skills -Strong run-of-event production skills -Exceptional teamwork and multi-tasking skills. -Strong sense of ownership and roll-up-your-sleeves attitude -High attention to detail and ability to manage multiple priorities simultaneously -Experience thriving and prioritizing in a constantly changing environment.

    Apply Now

    Head of Community

    Here

    New York
    Community Management
    12/22/2021 3:08 PM

    We are in a period of very rapid growth (over 80x this year) and need someone to spearhead all activities related to growing and engaging our user base. Our team is still quite small (<10), so you’ll have massive impact on the trajectory of the business from Day One. Moreover, Community is essential to fostering closeness, so our Head of Community role is critical to the company. The Head of Community will work directly with the founding CEO & CTO to engage users with Here and with each other.

    What You'll Do
    • Identify user segments currently using Here (or who should be) and determine the right channel to reach them
    • Create product positioning, messages and creative that speaks to target personas
    • Develop, implement and execute programs to engage those users; in short, establish the day-to-day rhythm of the Here community
    • Transform users and user segments into product evangelists
    • Lead strategy for social content creation; work with team to brainstorm and create social content for TikTok, Instagram and Twitter
    • Hire the right team (and engage the right third-parties) to scale our Community programming
    • Identify and recruit additional content creators to engage with Here (both from within our current user base and external to it); lead our product ambassador program
    • Capture feedback from the Community and relay information to Product
    Who You Are

    You have:

    • Outstanding taste
    • Previous experience as a Community or Marketing Leader for a product with a rabid and passionate fanbase
    • Excellent sense of humor
    • Track record of overdelivering quickly
    • Terrific communication and creation skills
    • You know what data to ask for and how to get it, but you also know when to trust gut instincts
    • Ability to operate with some degree of ambiguity; you have a bias to action because you know that’s the best way to learn
    • Knowledge of all facets of community growth and engagement including outreach, activities & programming, and moderation
    Apply Now

    Community Manager

    StudyStream

    Remote
    Community Management
    12/22/2021 3:06 PM

    StudyStream is a video platform that allows students to be more productive while studying. StudyStream has seen over 4 million unique users and 16 million study hours over the last 4 months, with 30,000 daily active users spending on average 90 minutes per day on the platform. Students from around the world love us. How do we know? #StudyStream has grown entirely organically to over 250 million views on TikTok over the last six months. We also currently host the largest study Discord server (at 420k students) which also grew entirely organically. We've just closed our seed round so are well-funded and growing quickly!

    Our Values

    Promise to Students: We're committed to the future of social learning. We want to provide the best experience for students with our product and so we aim to exceed user expectations on a consistent basis.
    Passion for Progress: As a company, we care deeply about growth and innovation through learning, reflecting and taking action.
    Ownership: We have a culture of operating with accountability and ownership. We encourage team members to take psychological ownership of tough challenges and to take action to solve it.

    About the role

    You are passionate about hard problems and building community. You will be our lead community manager and you will work closely with the founders.

    About you
    • Minimum 2 years of work experience (we can be flexible here)
    • Comfortable with public speaking
    • Natural with relationship management and working with platform Creators
    • Ability to produce social media content
    • Management of social media platforms
    • Video editing skills (preferred)
    • Flexibility and ability to work after hours
    Why you should join StudyStream 🚀🚀

    We have got some big dreams and the traction to show we're on the right track. Students currently spend time on YouTube, Netflix, Instagram while they are studying. Our vision is for StudyStream to be the go-to platform for studying.

    Benefits
    • Generous salary and potential equity upside
    • Healthcare benefits (medical, dental, vision) and 401(k)
    • Completely remote with flexible work hours
    Apply Now

    Community Manager

    Kitemaker

    Remote
    Community Management
    12/22/2021 2:57 PM

    Kitemaker is building the tool for the best product development teams in the industry. It replaces project management tools and issue trackers with a fast and collaborative alternative. We're passionate about figuring what makes teams build awesome products. And we believe that the best tools should help teams get healthier product development processes, be happier, and build better products.

    This is a unique opportunity to join a funded early-stage startup and have a massive impact on our product, culture, and direction. It's a lot of work and a roller coaster ride. But, if you are up for it, you can join us in replacing the most hated software development tools and have a significant impact on our customers.

    We're supported by some of the world's leading investors, including Y Combinator, EQT Ventures, and a bunch of amazing angels.

    About the job:

    • Play a key role in establishing the marketing and growth strategies for Kitemaker
    • Deeply understand the product and help us carve out marketing and growth activities.
    • Ensure that we have good and consistent messaging across marketing, landing page, emails etc. ranging from top-of-funnel all the way down to our current customers.
    • Plan and work with content marketing and organic social marketing.
    • Work with activities towards our community and help it grow.
    • Working cross-functionally with product, marketing, engineering, and other business partners ensure we have the best possible messaging and marketing strategy.
    • Contributing to the overall strategy and decision-making about product direction.

    What can make you a great candidate:

    • Likes to get stuff done, and hungry for results.
    • Previous work experience doing growth and marketing at an early company. A bonus if you've been in a Product Marketing Manager role.
    • An ability to frame strong rationales for marketing decisions that persuade peers and managers.

    What we look for in people:

    • A self-starter mindset mixed with deep enjoyment of collaboration.
    • A passion for listening and learning from users; at Kitemaker, everyone talks to users.
    • An appreciation for others' feedback to help you improve in your role, the way you work, and how you work together as a team.
    • A good communicator of abstract ideas and concepts.
    Apply Now

    Community Builder

    Flow Club

    San Francisco
    Community Management
    12/22/2021 2:48 PM

    Flow Club is a community with the shared mission of helping each other in the pursuit of flow. We are looking for a Community Builder & Marketing Lead who is going to help amplify what's going on and lead the movement to renegotiate our relationship with work. You’ll manage much of the external-facing communications for the company, and be responsible for helping our community of do-ers thrive in their pursuits. You’ll nurture these communities online and in real life by leading and participating in discussions, planning events (IRL and online), and in general making sure we are part of the conversation about the future of work.


    What you'll work on:

    • Lead marketing initiatives that help chart the course for Flow Club as a leading brand for your worklife, and work to make sure that the brand is reinforced throughout the customer journey.
    • You will help build and manage the Flow Club community by bringing a positive, supportive and relatable voice to it all (ie our email communications, social media and newsletter).
    • Create thoughtful and high impact content for our members and the broader community to have conversations around, and to sharpen our brand positioning.
    • Run our social feeds to engage with our broader stakeholders and be perceived as a movement leader in helping define the future of work.
    • Organize opportunities for our members to connect, from making small connections for members to virtual and IRL events.


    This role may be a great fit if…

    • You are enthusiastic about our mission
    • You admire builders, doers, entrepreneurs, and people who are committed to what they do
    • You are a people person
    • You have strong internal and external communication skills
    • You have savvy Twitter and LinkedIn skills, and can write and create with ease
    • You are excited to help establish a brand by driving and sharpening our perspective
    • You like taking vague problems, better-defining them, and executing to solve them
    • You are organized and detail-oriented
    • You are biased to action and prefer it to asking for permission
    • You have built and run a business or community before


    Why you should work with us:

    • Competitive salary and generous equity
    • Join and learn from an experienced team of 3x founders
    • You will gain valuable experience for starting your own company one day
    • You'll meet lots of great founders, builders, and investors in Flow Club and through our network.


    We’re looking for...

    • High levels of self-awareness, empathy, and a strong work ethic.
    • Deep curiosity, relentless resourcefulness, and a growth mindset.
    • Good at ruthless prioritization, organization, fast thinking, and confident execution.
    • Engaged in big picture thinking but values day-to-day execution.
    Apply Now

    Startup Community Manager

    Product10x Accelerator↗️

    Remote
    Community Management
    12/19/2021 7:11 PM
    About the job

    Product10x is a young early-stage product accelerator that leverages the domain and technology expertise helping fastest growing startups in US and India. We co-create startups along with founders with what they need to build SaaS products, take them to market and scale. Our success formula is based on the extreme focus (SaaS, AI, ML) and industry expertise (HealthTech, EduTech, HRTech and Future of Work).

    We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person' with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.


    The Role

    The Startup Community Manager is responsible for engaging and growing Product10x social channels (LinkedIn, Twitter) by creating and distributing informative, high-value social content. As a member of the growth team, the startup community manager will work directly with a Founding Partner to set and execute on the social media strategy and develop campaigns and promotions for Product10x posts, podcasts, videos, and more. This person will have a passion for writing copy that influences, educates, and sometimes entertains. They should be adept at the latest social media trends and strategies and enjoy engaging and building communities.

    To join our team, you should be excited to:

    • Build and cultivate long-term relationships.
    • Own all Product10x social media channels, from planning and producing content to distributing and analyzing results.
    • Handle social media calendar.
    • Work with the Partner team to craft promotions for new content.
    • Build and test original social content in various formats, including video/audio clips, screenshots, charts/graphs, diagrams, etc.
    • Actively track and manage a community of fans and influencers.
    • Measure weekly channel and post performance, sharing insights and findings with the marketing team.
    • Lead social strategy for larger content campaigns.
    • Monitor audience sentiment.
    • Research and identify growth opportunities across new platforms, communities, groups, etc.
    • Adapt voice and playbooks for different verticals and "key opinion leaders" within them.
    • Share social best practices and guides for partners and others.

    MUST-HAVE Minimum Qualifications:

    • 2+ years of experience in startup and venture capital ecosystem.
    • Deep expertise as a creator/executor.
    • Managed high-visibility / high-profile accounts or top-tier brands.
    • Self-starter (thrived in startups or worked on side projects).
    • Strong collaborator and effective communicator across all levels.
    • Excellent copywriter, can adapt style and voice across different domains/communities.
    • Real passion for social media and a hunger for knowledge / intellectually curious.


    Bonus:
    • This is completely a remote position
    • Knowledge of the startup and tech ecosystem.
    • Experience with emerging media formats and styles (podcast/audio, short video, live streaming, etc.)


    Results:
    • Build long-term relationships with influencers, fans and portfolio companies with Product10x philosophy and investment focus.
    • Build the portfolio and investment pipeline for Product10x within the startup ecosystem.
    • Grow the social media presence (especially with LinkedIn) and engage followers with blogs, cross-postings, podcasts and webinars.
    • Product10x is established as a “goto” for startups acceleration.


    At Product10x we are always looking to hire the absolute best talent and recognize that diversity in our experiences and backgrounds is what makes us stronger. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, veteran status, and any other status. These differences are what enable us to work towards the future we envision for ourselves and our portfolio companies.

    Apply Now

    Community Manager

    ByteBao

    Remote
    Community Management
    12/19/2021 7:11 PM
    About the job

    The ideal candidate will be responsible for managing and engaging with the organization's online community in a way that builds brand awareness and engages the community. They will work cross-functionally with internal partners to understand business objectives in order to communicate effectively with customers.

    Responsibilities
    • Manage Telegram, Twitter, and other social channels that will drive communications to potential clients
    • Plan social content and maintain a content calendar
    • Monitor overall marketing strategy by overseeing social media campaigns
    • Understand community interests in crypto and raise concerns and queries to appropriate contacts
    • Be able to manage multiple potential clients, and keep constant engagement levels up.


    Qualifications
    • Bachelor's degree or equivalent
    • 3+ years' in marketing, advertising or related role
    • Strong written and verbal communication skills
    • Understanding and previous experience building crypto, NFT, or other communities on Twitter, Discord, or Telegram

    Apply Now

    Community Manager

    Numerator

    Remote
    Community Management
    12/19/2021 7:22 AM

    We are looking for a community manager to (1) be the voice of our brand on social media (facebook, instagram, youtube, reviews, etc) and (2) to be the main point of contact for our VIP customers. An ideal candidate is passionate about customer experience, interested in learning about brand marketing, and will thrive off of taking new challenges in a dynamic environment.

    Community manager responsibilities include posting content to our social channels such as new product features, promotions, tips and tricks etc and also resolving VIP customer queries which may be related to technical issues in our product, cashout requests, conversations, etc.

    To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You will need to get familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during the entire customer journey.

    If that describes you and you meet the requirements outlined below, we'd love to hear from you!



    What You Will Get To Do
    • Post product updates, promotions, and tips and tricks to facebook, instagram, youtube, etc
    • Respond to VIP customer queries in a timely and accurate way via email or chat
    • Identify customer needs and helping customers use specific features
    • Analyze and reporting product malfunctions
    • Update our internal databases with information about technical issues and useful discussions with customers
    • Monitor customer complaints on social media and reach out to provide assistance
    • Share feature requests and effective workarounds with team members
    • Inform customers about new features and functionalities
    • Follow up with customers to ensure their technical issues are resolved
    • Gather customer feedback and share with our Product, Sales and Marketing teams
    • Work closely with the Customer Support Manager to improve the quality of our customer support


    Skills & Requirements
    • Experience as a Customer Support Specialist or similar CS role
    • Experience with customer support for mobile application is a plus
    • Experience using Zendesk and remote support tools
    • Understanding of how CRM systems work
    • Excellent communication and problem-solving skills
    • Multi-tasking abilities
    • Enjoys walking people through an entire process, step by step, and creating a story to increase understanding of an issue and possible solution
    • Patience when handling tough cases
    • Bilingual in English/French/Spanish is a plus

    If this sounds like something you would like to be part of, we'd love for you to apply! Don't worry if you think that you don't meet all the qualifications here. The tools, technology and methodologies we use are constantly changing and we value talent and interest over specific experience.

    While this position can be remote, Numerator is only able to hire in many, but not all, states and provinces. In certain cases, if you are not located in a specific area where Numerator is able to hire, you may not be eligible for employment.

    We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law.

    Apply Now

    Community Manager

    Prodigy Finance

    Cape Town
    Community Management
    12/17/2021 9:33 AM
    Prodigy Finance - who are we?

    Prodigy Finance is a platform that delivers socially responsible financial services, making it possible for students from more than 150 countries to fulfil their dream of studying at the world’s top universities and schools by financing their international postgraduate studies, whilst delivering competitive financial and social returns to alumni, institutional and private investors.


    This borderless and innovative model enables education loan financing to students from across the globe, whilst using predicted post-degree affordability rather than present-day salary. Since 2007, Prodigy Finance has extended over US$1 billion through the platform to fund over 20,000 students.


    We are funded by some of the best, pre-eminent institutions in the world including Index Ventures, Balderton Capital, RMIH, Credit Suisse, Deutsche Bank and more recently DFC and CPP.


    Roles and responsibilities


    There are three key areas you’ll be overseeing:

    • Social media - currently this revolves around Instagram and LinkedIn, where we have nascent followings with potential for growth
    • Influencers - we currently work with 2-3 in the Study Abroad space, and have had success at small scale but now wish to make this more of a focus area and work with a wider stable. We have recently undertaken research to identify a longer list of new options, and will be looking for someone to steer us to the right mix over 2022
    • Ambassadors - we are lucky to have around 50 customers who help promote and recommend us by chatting with future international students. We believe this community can grow larger and be more effective and are looking for someone to take it to the next level. Aside from this, we like to regularly feature stories from our existing customers on our social feeds as inspiration for the next generation


    What would the ideal candidate be great at?


    • A social animal – running strategy and overseeing activity across multiple social media accounts (our own and our influencers), and getting lively and continuous engagement from our followers and ambassadors
    • Thinking strategically – able to piece the content puzzle together, ensure our different community streams work in harmony with each other
    • A digital content guru - Deep understanding of the digital content landscape, in planning and selecting formats, and bringing it all to life
    • A writer of note – You rattle off snappy captions and stories that keep people engaged
    • Metrics obsessed – looking at the figures continually and working out what’s going well and why, where any gaps are, and using the data to inform new activities


    Qualifications and experience


    • ~3 years’ experience as a Community Manager and/or Social Media specialist
    • Experience running social media strategy for organisations
    • Deep understanding of the social landscape. experienced in running content strategy across platforms
    Experience that would be nice to have (but we’ll trade off if everything else fits)


    • Have worked in, or produced content aimed at, countries that make up our key target markets: India, China, Brazil/LatAm, Korea
    • Experience writing or commissioning content within fintech industry

    Apply Now

    Community Manager

    Furlenco

    Bangalore
    Community Management
    12/17/2021 9:33 AM
    Job Overview

    We are looking for a qualified candidate with community management experience to join our team. If you are a tech-savvy professional, experienced in social media and content we would like to meet you.

    Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with the ability to build an online community and moderate online conversations.


    Responsibilities
    • Set and implement social media campaigns aimed at community building
    • Engage with community members through comments, DMs and story responses
    • Monitor, report and document the performance of the social media pages
    • Track and engage in relevant conversations about the brand
    • Create branded content to support brand objectives


    Requirements
    • Proven work experience of 3+ years as a community manager or similar role
    • Must have a bachelor’s or master's degree in marketing, communications or advertising
    • Experience in planning and leading community initiatives
    • Ability to identify and track relevant community KPIs
    • Excellent verbal, writing, interpersonal and presentation skills
    • Attention to detail and ability to multitask

    Apply Now

    Communication Community Manager

    Shell

    India
    Community Management
    12/17/2021 9:33 AM

    Where you fit in

    Shell Mobility in India is amidst one of the largest NTI growth programs in the history of Shell. Through this program we are seeking to ‘shape the future we will be proud of and make a difference to life’s journeys’ in the local environment. Building a credible Non-Fuel Offer which significantly enhances the customer’s Integrated experience and differentiates Shell from competition is an integral part of this growth program.

    As Communication Community Manager, you will ensure that communications internally and externally are managed in line with the Mobility CVP . More specifically, you will manage the communications content and channels towards the sales force, and between Shell and our Retailers, optimizing costs whilst ensuring their effectiveness. Additionally, you will be responsible for managing correspondences from government authorities and local legislators.

    What’s The Role

    In this role, you will continue to play a pivotal role in ensuring the delivery of the right messages, events and campaigns to relevant stakeholders. Furthermore, you will assist the Operations Manager in delivering the onsite operational excellence in the Mobility organization. You will also be responsible for channelling all communications to the Gov’t Authorities, including the Oil & Gas Regulatory Authority, Ministry of Energy, Department of Explosives and local & district level government authorities.

    Your Further Responsibilities Include

    Specifically, the Communication Community Manager is responsible to:

    • Manage the communication channels with the site staff and with the Retailers.
    • Provide support to Sales & Ops, ensuring proper delivery of desired messages and proper reception of feedback from the Retailers.
    • Interface with Marketing & NFR team to communicate Marketing efforts to the site staff and to the Retailers.
    • Coordinate Retailer communications with other Shell areas e.g. External Affairs, Corporate, Network, etc.
    • Execute retailer communications programmes and events.
    • Own and promote the use of Shell Market Hub and Work Jam to communicate with Retailers, to drive operational excellence in the business.
    • Collaborate with Customer Operations team to ensure seamless handling of customer complaints and to drive right actions through the sales teams based on Customer Complaint data.
    • Manage the process with Retailers for DISHA , to scout relevant applications and motivate Retailers to encourage staff to use DISHA to further their education.
    • Manage the Site Insurance Process with external Insurance agencies and optimise on the cost of delivery.
    • Support the Ops Excellence Manager to conduct the annual Game of Champions and manage the quarterly events Territory-wise to sustain excitement.
    • Manage the statutory Compliance Tracker process.
    • IRM Focal Point for Retail.

    What We Need From You

    We are keen to hear from individuals with a minimum of a bachelor’s degree and with at least 4-5 years relevant working experience.

    Beyond that, we’d hope to see the following qualities and experience:

    • Ability to demonstrate aspired Enterprise First behaviours (Leadership, Accountability, Teamwork) and Shell core values (Honesty, Integrity, Respect for People)
    • Strong understanding of Mobility business, particularly of site operations
    • Ability to demonstrate experience in a field management role
    • Extensive communication and networking skills with good inter-personal skills and a positive mindset.
    • Good ability to influence and demonstrate strong negotiation skills.
    • Ability to deliver through others.
    • Strong collaboration & stakeholder management with the Sales Districts and Functional Teams like Network, Marketing, NFR, T&S and Finance.
    • Ability to demonstrate “Can-do” attitude in responding to and meeting tight timeline.

    Company Description

    Shell is a global energy company where we work towards powering progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. In India Shell has its businesses footprint in Information Technology, Projects & Technology, Finance Operations, Integrated Gas, Downstream & Upstream spread across more than 7 main locations.

    An innovative place to work

    Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

    An inclusive place to work

    To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…

    We are creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there. We are striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

    A rewarding place to work

    As an equal opportunity employer, combining our ideas through a creative, collaborative environment and global operations – we have developed and will continue to nurture a unique workplace with an impressive range of benefits to ensure that joining Shell is an inspired and rewarding career choice for everyone.

    Disclaimer

    Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

    Apply Now

    Events & Community Manager

    CredAvenue

    Bangalore
    Community Management
    12/15/2021 8:45 AM

    Backed by marquee investors like Sequoia Capital and LightSpeed as a part of India’s largest Series-A funding, CredAvenue is the only-of-its-kind debt platform globally, looking to revolutionise the segment. We sincerely believe that #NextIsDebt.

    Pioneering the Startup 2.0 concept, we are on a mission to deepen and power the $120 Trillion global enterprise debt market, which would unlock a GDP multiplier and thus, create massive economic value.


    For India, which is the first target market, the CredAvenue marketplace leads to the empowerment of both mid and larger enterprises on one side and growing a healthy loan book for the larger Banking ecosystem. Having already processed transactions worth more than USD 9 Billion through the platform, CredAvenue is way beyond the concept stage and is already profitable.


    Designed as fully integrated and interoperable platforms, CredAvenue helps you switch seamlessly from one product to the other. So, if you are an Institutional Lender, a Retail Debt Investor, an Originator or a Corporate- the platform caters to your end-to-end debt fulfilment journey!


    Apply at: https://jobs.lever.co/credavenue/ce4977de-5f25-4375-8586-fd511a8452d5


    So, What is Startup 2.0?

    • Startup mindset in agility, energy, and value/wealth creation; with the stability, sanity, and people first approach of an established organization
    • Real Wealth Creation with Transparency and Liquidity v/s Notional Wealth Creation with a lot of second guessing.
    • High-speed decision making due to autonomy v/s multiple layers slowing down/diluting the decision-making process.
    • People-first and team-first approach in real action. Investments in Learning & Development, Mental Health, Diversity etc. v/s Being just about numbers.
    • Systematic, OKR driven approach with a mature leadership v/s pivoting frequently succumbing to pressure.
    • Profitable from Day 1, chasing real profits v/s just chasing the next round's valuation.
    • Results-driven meritocratic culture with a clearly defined measurement system and a bonus system which works.
    • A Long-term view on everything, from day 0.


    Some Perks and Benefits at CredAvenue

    • (Apart from having a coveted chance to leave a legacy behind and aid the expansion of our country's economic growth)
    • Food is on us. So that you can focus on what matters the most.
    • Generous health insurance for you as well as your dependents, including parents.
    • Holistic wellness support through 1on1.net for both you and family. We care for your mental health as much as we care for your physical health.
    • Life insurance (10X your Fixed annual CTC) and Critical Illness cover (7X your Fixed annual CTC)
    • At CredAvenue, we provide multiple avenues for learning. We have a dedicated budget of INR 75,000/year that you can use towards pursuing learning programs/certifications/attending conferences.
    • Team outings are a fantastic way to unwind, relax and get to know your team better. Have fun with your team to do an activity of your choice. Be it exploring the restaurants in the town together, or watching a movie, or play a game of soap football, we have it covered. Every team member has a generous annual budget for this.


    About the Role

    • The marketing team at CredAvenue is actively working towards building the brand and leaving a lasting impression on audiences and customers alike. With a long-term vision, the team is young, digital-first, and hungry to try new initiatives and make debt markets exciting for one and all.
    • CredAvenue is looking for a Community Marketing and Events Manager to join the Marketing team. You will develop our community and events strategy that builds up our community of customers, distributors and other stakeholders and amplifies our brand in the market, driving measurable growth. You will oversee these programs end-to-end, from ideation to execution.
    • You have experience in B2B tech building communities and events plans. You love partnering with the management and executive teams, customers and the field to create holistic programs that make a difference. You will report to the Head of Communications & PR.
    • If this is you and you are looking for a great bunch of people to partner with on your next journey, then let's talk.


    Responsibilities

    • Lead all the activation, BTL, event management and community building efforts right from conceptualisation to execution
    • Develop and lead activations to drive reach and awareness
    • Work closely with cross-functional teams to understand their requirements concerning events, forums, awards and client/customer/distributor communities
    • Manage multiple stakeholders including agencies and freelancers to coordinate and execute owned event properties, including CredAvenue’s flagship annual summit
    • Use event management experience and expertise to grow our engagement and brand awareness metrics, inviting meaningful collaborations internally and externally
    • Monitor, track, source, recommend, analyse and report on the brand’s representation at relevant industry awards, forums, events and platforms
    • Research and evaluate the latest trends, opportunities and best practices in events, activations and experiential marketing
    • Plan and innovate new marketing initiatives on a regular interval to create brand recall and awareness
    • Responsible for setting up of a solid network of vendors/agencies for various promotional activities planned across BUs
    • Monitor competition and provide suggestions for improvement


    Skills

    • Excellent project management and presentation skills
    • Proven ability to drive strategic decisions, process changes, and business initiatives
    • Thoughtful about the plans for projects and experiences you create while also able to hustle, execute, and iterate on those plans
    • Process-oriented and data-driven, with razor-sharp attention to detail
    • Excellent interpersonal skills, high energy and enthusiasm, team-oriented, strong cross-group collaborator
    • Adept at conceptualising and executing ideas seamlessly
    • Has a strong desire to work in a fast-paced and collaborative environment
    • Has a growth mindset
    • Ability to thrive in ambiguous environments; excited about figuring out solutions to complex problems and executing on them
    • Energetic, versatile and a creative problem-solver
    • Talented, flexible individual with the ability to multitask, exercise initiative, and work effectively under pressure, paying strong attention to detail


    Requirements

    • 3 to 5+ years of experience in leading event management and execution for high-growth consumer startups or a BTL/events agency
    • Experience in B2B events creation and community management (end-to-end management from brainstorming to execution), preferably within the SaaS or enterprise software markets (would be a bonus)
    • Proven work experience as a BTL and events specialist
    • Proven experience carrying out event marketing efforts, including trade show planning, attendance, and reporting
    • Experience partnering with an enterprise sales team
    • Highly organised with an ability to manage resources, budgets, and onsite personnel
    • Capacity to manage multiple projects simultaneously
    • Broad understanding of marketing functions in a B2B environment (i.e., brand marketing, digital marketing, product marketing, PR, etc.)
    • Experience working in fast-paced environments
    • Familiar with marketing automation and CRM systems, preferably Marketo and Salesforce
    • Strong communication skills – written and oral

    Apply Now

    Community Market Research Internship

    Gartner Research

    Stamford
    Community Management
    10/4/2021 11:22 AM

    About the role:

    Are you motivated by ideas? Are you interested in a career in Market Research? When you join Gartner Research, you’ll be part of a leading-edge team that values expert insights, bold ideas and intellectual courage. This is your chance to directly influence the world’s leading organizations.

    What you will do:
    • Assist in conducting world-class research to generate actionable insights for C-Suite executives across the business and their teams, helping them solve key business problems and transform the way their organizations operate
    • Contribute to the development and engagement of our own internal community
    • Develop skills and gain exposure to various market research functions such as research design, data management, insight generation, and data visualization
    • Advance your knowledge in research by learning from market research experts
    What you will need:
    • Enrollment in university program as a rising college senior with expected graduation date within 1 year
    • Creativity and curiosity
    • Familiarity with research methods
    • A working knowledge of Excel, PowerPoint
    • Programming skills in Python, R or SPSS preferred
    What you will get:
    • Competitive salary, generous paid time off policy, charity match program, and more!
    • Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching
    • Collaborative, team-oriented culture that embraces diversity
    • Professional development and unlimited growth opportunities

    #LI-Remote

    #EarlyCareers

    Who are we?

    Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

    What makes Gartner a great place to work?

    Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

    What we offer:

    Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

    The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

    Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 203-964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

    Job Requisition ID:59917

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    Apply Now

    Community Manager

    Industrious

    New York
    Community Management
    9/30/2021 12:13 AM

    About The Role
    Our Community Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don’t know, you’re comfortable asking. Your drive makes you excited to connect with the broader business community. You’re proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.

    Read how one of our Community Managers creates great days for our members here.
    Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience.

    We are Industrious.
    Extraordinary is no ordinary achievement. We’ll only make this dream happen with a team of considerate collaborators who don’t think inside the box. In fact, we don’t even see one. Come join our team.

    In a year you’ll know you’re successful if:
    • You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
    • You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!)
    • You're a leader and empathetic, structured manager for your operations associate and have empowered them to take ownership of the space

    You’re a Great Fit For This Role If
    • No member request is too big or too small for you to handle
    • You’re energized by people and work well in a team
    • Your attention to detail is something people comment on
    • You’re resilient. You know growth only comes from embracing challenging and unpredictable days
    • You’re willing to get your hands dirty one minute and think big picture the next

    Perks

    In addition to our incredible team, there are lots of other fun reasons to work with us.

    • Health care, including vision and dental
    • Learning & development grant
    • 401K plan
    • Generous vacation time
    • Paid parental leave
    • Team outings and annual company-wide offsite

    Industrious In The News
    • CBRE Acquires 35% Stake in Flexible Workspace Firm Industrious
    • The Continued Rise of Offices in a Virtual World: Industrious
    • Flex-Office Provider Industrious Expands As Industry Contracts
    • Future of Flex: How Employee Choice Could Change Offices for Good
    • As Other Co-Working Spaces Struggle, Startup Industrious Stokes a Growing Niche

    Locations we're hiring at:

    • Industrious West 30th
    • Industrious SoHo West
    • Hana by Industrious at 3 World Trade Center
    Apply Now

    Community Manager

    Zencity

    Remote
    Community Management
    9/29/2021 11:51 PM
    What is the role?

    Zencity is looking for a passionate and energetic Community Manager to build, lead and scale our brand new Zencity Community.

    The Zencity Community will be the meeting place of our clients, local government leaders, to exchange ideas, consume knowledge, and connect with fellow members and professionals to discuss challenges in their field.

    As our first-ever Community Manager at Zencity, you will work fully remote, be responsible for all community-building aspects including design and implementation, promotion of knowledge-sharing materials, creation of a core group of champions, and crafting new ways to generate value for our community members. You will work closely with multiple teams throughout the organization to collaborate, create new channels for knowledge-sharing, and develop stronger system integrations.

    Reporting directly to the Director of Customer Success in our Client Services Department, this is a unique opportunity to take on a brand new strategic role at Zencity in which you will shape the identity of what our community will look like, bring more value to our clients and help them better serve their residents.

    Responsibilities:
    • Build, lead, and scale Zencity’s first ever community, including managing end-to-end processes of tool selection and implementation.
    • Organize client events including webinars, meetups, and round tables
    • Empower clients through educational materials to learn from the community and brand themselves as experts in resident engagement.
    • Develop engaging content and initiatives that drive value, including industry experts, best practices, webinars, news & announcements.
    • Partner with Product and Marketing teams to create and maintain a feedback loop for new and planned features and marketing activities.

    Requirements
    • 2+ years of experience as a community manager (or similar role) from a SaaS company
    • Previous experience in content creation, social media management, marketing \ product marketing -an advantage.
    • Strong knowledge and experience in the government industry - a big plus
    • Strong orientation to the design/code/product communities - a big plus
    • A great communicator with written and verbal skills
    • Data-driven; measure, analyze and report on community activity, usage, and success metrics via the community platform’s reports
    • Possess strong project management skills.
    • Have the ability to work independently.
    • Have great communication and relationship-building skills to learn, collect and share knowledge from different teams within the organization.
    Apply Now

    Community Lead

    Vitalize Angels

    Chicago, San Francisco, Los Angeles
    Community Management
    9/29/2021 10:58 PM

    Vitalize seeks an entrepreneurial, detail-oriented, highly organized team member who is passionate about community building. The Community Lead position offers an exciting opportunity to play a hands-on role in growing an investing community that empowers "angel investing for everyone." Experience in community building and 3+ years of work experience are required.

    The Community Lead position reports to the Director of Marketing and is a full-time role to start immediately.

    Key Responsibilities

    Member Recruitment and Onboarding

    • Execute member growth strategies as laid out by the Director of Marketing, generating leads through marketing, press, and educational efforts
    • Sign up new leads and onboard them to the Vitalize Angels platform

    Member Engagement and Education

    • Be the point person for answering member questions
    • Organize virtual events with guest speakers for members (AMAs, Fireside Chats, etc.)
    • Assemble virtual events for members to connect with each other (Small group and 1 on 1)
    • Facilitate engagement in our member Slack channel
    • Maintain metrics on our community engagement efforts

    Newsletter

    • Create an ongoing newsletter for community members
    • Regularly evaluate newsletter metrics within ConvertKit and determine any necessary adjustments to our strategy

    Investments

    • Schedule and run webinars for community investment opportunities
    • Aggregate member feedback on investment opportunities via Slack and email; coordinate with the investment team on any follow-ups required
    • Answer member questions about open deals

    Research

    • Conduct "best practices" research on community building
    • Curate the top resources on angel investing for our members, sharing them through Slack and our email newsletter on an ongoing basis

    Platform & Founder Community

    • Assist Vitalize portfolio companies with customer connections facilitated by our community members and broader networks
    • Track the connections and assistance provided to portfolio connections via Airtable
    • Manage our founder community in Slack

    Your Profile
    • You are a people person
    • You are extremely detail-oriented
    • You communicate proactively
    • You are passionate about innovation
    • You are resourceful and adaptable, with the ability to solve problems & improve processes
    • You are professional and organized
    • You are able to work independently and as part of a team
    • You are able to juggle multiple projects at once and have a high comfort with ambiguity

    Required Skills & Experience
    • Background in community building
    • Experience starting or leading a business or major initiative at school, work, a non-profit, etc.
    • 3+ years of work experience
    • Strong written and oral communication skills
    • High comfort with Notion, Slack, Airtable, ConvertKit, and other productivity apps.
    • Location is flexible although Chicago, San Francisco, or Los Angeles is preferred

    About Vitalize

    Vitalize is a venture capital fund that invests in seed stage software companies focused on future of work + learning. Vitalize has backed amazing startups such as The Mom Project, Placer.ai, Elevate K-12, Toucan, Zero Grocery, Enklu, Zingtree, and many more!

    Vitalize Angels is a community of 225+ investors writing 15-20 checks per year into high-potential pre-seed software companies in future of work + learning.

    To Apply

    Interested individuals should apply by DM'ing Justin Gordon on Twitter (@justingordon212) with a link to your application. This could include your resume, social media profiles, a video about how you would contribute to this role or a static document such as a deck or traditional cover letter. The application should highlight what you could bring to the role and should take someone five to ten minutes to review in its entirety.

    Note: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

    Apply Now

    Local Community Lead

    Notion

    Contract
    Community Management
    9/29/2021 12:25 PM
    About The Role:

    We're lucky to have a vibrant, creative community building all kinds of cool things with Notion and sharing it with the world. They host online and offline events, make videos, share advice and templates, translate marketing into other languages, and so much more. This global community plays a huge part in inspiring users in ways we never thought possible.

    Now, we're looking for several community leaders to join our team as contractors, who can help rally, support, and shape our communities in three of our biggest markets: Korea, Japan and France. In this role, you'll serve as geo-specific Notion leaders and experts in the local community, helping us produce and share localized content, and more we haven't thought of yet.

    What You'll Do:
    • Build. You'll help us plan and execute ways for us to scale our local community programs while retaining the same warmth and kindness felt in the community since early on. This requires a lot of detail-oriented logistics - from setting up online events and meetups to building Notion templates, to helping community members succeed in their work.
    • Represent. You'll represent Notion in your country by speaking at conferences, becoming an extension of our brand on social media, helping out with PR efforts, contributing to online forums, and building relationships with local influencers.
    • Listen. You'll constantly monitor and participate in conversations about Notion in your country, surfacing sentiment, exceptional user-generated content, and feedback from both new and power users. You'll share insights and lessons directly with the team to influence product development, marketing campaigns, and more.
    • Test. The faster we can figure out what works, the sooner we can provide more value to the community. You'll identify metrics that actually map to our goals, use them to figure out what programs we should invest in, and relentlessly iterate.
    What We're Looking For:
    • You've built significant communities. You've helped create or moderate a vibrant community for yourself or a company before. You come with a toolkit of tactics to do this again for us. You love connecting people and helping others when the opportunity arises.
    • You're a Notion power user. You're comfortable building relational databases and sharing your own templates. You've watched dozens of the advanced tutorials on YouTube (and maybe created some of your own) and been to at least one Notion meetup.
    • You understand your local community. You have a deep understanding of what makes communities successful in your country.
    • You're already an evangelist. You enjoy helping people set up their Notion workspaces and spend a time teaching folks how to use the product or answering questions.
    • You're comfortable with video. You've created videos on YouTube or Loom and hosted webinars for a company. You're charismatic and clear in your communication style.
    • You're analytical. You know how to conduct experiments, understand metrics in a tool like Amplitude, and create reports.
    • You're familiar with social platforms. You're experienced with tools like Facebook Groups, Slack, Discord, and Telegram. You stay up to date with the latest tools that could help us foster stronger community.
    • You have a strong execution mindset. We're moving fast and there is a lot to do every day. You don't mind getting scrappy!
    Apply Now

    Senior Community Manager

    Slack

    Remote
    Community Management
    9/11/2021 1:10 PM

    At Slack, our mission is to make people’s working lives simpler, more pleasant, and more productive – and our users are at the heart of everything we do and build. We’re looking for a Senior Community Manager to join our team and support our most passionate customers and users.

    Our community mission is to empower all users to thrive in Slack and turn the champions of our community into force-multipliers who can share their knowledge with others at scale.

    In this role, you’ll oversee the management of the community from strategy through execution, working closely with cross-functional teams and business stakeholders to define, develop, and execute community related initiatives.

    This brand new role will live in Product Marketing, on our Community team, reporting to the head of Community. It is highly cross-functional, requiring partnership with fellow marketers and colleagues in product, engineering, sales, customer experience and more.

    Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like you, why not say hello?

    What you will do
    • Moderate, listen and engage regularly with our amazing community members, providing them with any support and resources they need, activating the community around a shared mission
    • Design, configure, and continually optimize the community digital experience
    • Cultivate a sense of trust, care, well-being, inclusiveness, and belonging in the community
    • Develop and implement internal and external community advocate programs to motivate and incentivize top community contributors
    • Develop and maintain a comprehensive set of community guidelines and policies
    • Monitor community health and produce reports on relevant issues and outcomes
    • Represent the voice of our community in cross-departmental communications, sharing trends, pain points, and sentiments
    • Understand how to manage difficult situations within the community with tact and to escalate when appropriate
    • Identify sources of churn in the community and come up with creative ways to reduce churn
    • Meet regularly with internal stakeholders providing community insights, updates and guidance on ways to engage with the community
    • Develop and manage a robust community content strategy ensuring accuracy and relevancy
    What you should have
    • 4-7+ years of related community management experience building, managing and scaling online communities
    • Empathy, you understand community feedback and will put yourself in their mindset and make actionable decisions based on it
    • An affinity for Slack the product
    • You have worked with cross-functional teams (Marketing, Product Management, Customer Success) to plan and execute supporting community activities
    • You have worked with one or more community platforms (e.g., Salesforce Experience Cloud, Lithium/Khoros, Jive, Higher Logic/Vanilla, Telligent/Verint, inSided)
    • Excellent teamwork and written/verbal communication skills
    • Strong interpersonal skills, ability to develop relationships and communicate with all levels of the organization and with outside groups
    • You are able to manage deadlines and work collaboratively in a fast-paced, highly dynamic environment; highly organized, with the ability to work with multiple teams in different countries
    • You are comfortable with ambiguity
    • Maturity to prioritize and understand where to introduce new processes without slowing things down
    • ‍A strong generalist, you can seamlessly shift gears between different working styles and regularly learn new processes
    • Passionate about being a community and customer advocate with a willingness to go the extra mile to serve our customers
    • Experience at an enterprise software company is a plus

    Slack is a layer of the business technology stack that brings together people, data, and applications – a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses and teams of all kinds use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco, CA and has sixteen offices around the world. For more information on how Slack makes teams better connected, visit slack.com.

    Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

    Come do the best work of your life here at Slack.

    Slack is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Slack is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.

    Visa sponsorship is not available for candidates living outside the country of this position.

    Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

    Apply Now

    Senior Community Lead

    Citi

    New York
    Community Management
    9/11/2021 1:10 PM
    Overview

    Citi’s technology team is growing at lightning speed, and we’re looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business. Citi’s technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

    About the Role

    The Community Outreach role is part of a globally distributed team focused on driving community engagement with the initiative and ensuring that developers are well-informed about the programmer and have a powerful voice to raise issues and shape the approach. The Community team is a key strategic function and will take part in wider departmental initiatives.

    A key component of the role is supporting the cultural transformation of ICG Technology. A powerful cultural vision must be widely known to have effect and awareness of our vision is thus the fundamental foundation of our culture change. Another key element is soliciting feedback. In addition to the direct benefits of feedback, making your voice heard is the key to self-empowerment. Mechanisms for soliciting feedback can therefore accelerate and reinforce cultural change as well as acting as an indicator of cultural impact by the wider programmer.

    About the Department

    Developer Engineering is a new function within ICG Technology. Our mission is to make it easy and enjoyable for development teams to go from a business idea to delivery of an innovative production solution. This will be done by improving and upgrading our tools, streamlining our processes, automating and strengthening our controls, and helping development teams adopt modern ways of working.

    This new initiative represents a key investment in our future development capability. We are assembling an expert team to transform the working environment of the 18,000 people who make up the ICG development community and help them dramatically change their approach to developing software across the many different technologies we support. This is a challenging remit, but with the scale and variety comes a unique opportunity to be agents of cultural and technical change who have a huge impact on the bank.

    Key Responsibilities:
    • Contributes as part of a distributed community team located in key development centers globally
    • Key figure in their region, advertising initiatives underway and encouraging feedback and engagement from developers
    • Leverages existing communities (such as Engineering Excellence) and builds new ones around key initiatives or areas of interest
    • Solicits feedback and contributes to the community ideas portal, ensuring local participation
    • Executes a localized communications strategy
    • Contribute to campaigns, bringing local culture and character to them, tuning as required
    • Pain points management and backlog grooming (feeding into DevOps team)
    • Drives positivity and constructive discussions without sugar-coating current issues
    • Ensures their region is well-represented and acts as a local face for the initiative
    Characteristics:
    • Charismatic and engaging person who can stand their ground in the face of disagreement or cynicism
    • Excellent communicator who gets on well with others, building strong professional relationships
    • Strong public speaker, able to engage and excite audiences
    • Great writer, able to shape persuasive articles
    • Able to negotiate and influence at all levels
    • Collaborative by nature, builds partnerships across the firm
    • Creative and innovative, brings different angles to problems and provides new solutions
    • Risk and security focused, putting diligent risk management and security at the core of everything they do
    Experience:
    • Proven track record of excellence in communications
    • Great knowledge of the development process, ideally from working with development teams in a banking environment

    This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive The IT Business Lead Analyst is a senior-level position responsible for liaising between business planning.

    Responsibilities:
    • Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high-impact projects
    • Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment
    • Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives
    • Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry standards
    • Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decisions
    • Supervise day-to-day staff management issues, including resource management, work allocation, mentoring/coaching and other duties and functions as assigned
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
    Qualifications:
    • 6-10 years of experience
    • Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis
    • Experience with all phases of Software Development Life Cycle
    • Comprehensive knowledge of the principles of business analysis
    Education:
    • Bachelor's degree/University degree or equivalent experience
    • Master's degree preferred

    Apply Now

    Community Lead

    Luma

    Remote
    Community Management
    9/7/2021 5:44 PM

    Our users host yoga classes, ballet lessons, trivia nights, book clubs and more. They are incredibly talented community leaders who work hard to create welcoming, safe spaces for their members to grow and learn together.

    ​As the Community Lead, you will be the first non-technical member of the team and will work on two things:

    1. ​Creating a supportive community for our current Luma hosts
    2. ​Working with prospective hosts and onboarding them to Luma
    What does success look like?
    • ​You genuinely care about people. People who meet you remark on how present and warm you are.
    • ​You are resourceful and will do anything it takes to unblock yourself.
    • ​You communicate your thoughts and decisions clearly and proactively, and develop an efficient feedback loop with the product team that allows us to move fast and to the right direction.

    ​Sounds like you? Reach out to jobs@lu.ma.

    Apply Now

    Community Manager

    Magic Labs

    Remote
    Community Management
    9/2/2021 3:19 PM

    Description

    Magic is an early stage, fast-growing contender to transform the antiquated user identity space by eliminating the need for passwords, with backing from top investors such as Tiger Global, Lightspeed Ventures, SV Angel, Social Capital, Northzone, Placeholder, Naval Ravikant, Alexis Ohanian, Ryan Hoover, and Balaji Srinivasan.

    Our mission is to safeguard the trust between users and Internet services by establishing a secure and authentic digital identity. Magic's vision is to build the passport of the internet. We are looking for team members who are not afraid to push beyond the status quo and create the most straightforward, most secure, and most long-term sustainable identity solution for app developers and end-users. This is a unique opportunity to help us disrupt the world of authentication.

    Magic is hiring an experienced community management expert to own the strategy and day-to-day operations of our social listening and engagement efforts.

    We’re looking for a creative and experienced communicator to grow and engage Magic’s community across multiple social channels. Our Community Manager will be responsible for developing and managing campaigns that inform and inspire a diverse audience including developers, customers, and other Magic champions.

    "Any sufficiently advanced technology is indistinguishable from magic." - Arthur C. Clarke

    Requirements

    In this role, you will:

    • Ideate and build creative, impactful social media and influencer campaigns to support our biggest initiatives
    • Manage and evolve Magic’s day-to-day organic social media presence — owning our content calendar, driving production, and defining an approach to grow followers, engagement, traffic, and customer acquisition
    • Partner with Design, Product, and Growth teams to build awareness and excitement for new product features, share inspiring customer and employee stories, and respond to issues as they arise
    • Share feedback and insights from our community that can inform our overarching Product, Marketing, and Customer Success strategies
    • Keep a pulse on social media and cultural trends to identify opportunities to deepen engagement with developers and introduce new people to Magic
    • Design and execute social media reporting on key metrics, including growth in fans/followers, engagement, traffic, and revenue
    • Lead influencer marketing programs from pitch to execution

    What you bring to the team:

    • Excellent communication skills with in-depth understanding of social networks’ (Twitter, Instagram, LinkedIn, Reddit, YouTube) culture and audience base
    • 3+ years experience in social media and/or community management, with expertise in the social landscape to inform strategy, creative, and campaigns
    • Creative ideas about how Magic can evolve on our current social channels and new ones as we reach new audiences
    • The ability to think about social as a community platform, and strategize ways to grow community and loyalty via social media
    • Understanding of social networks best practices in design, functionality, users
    • Experience working with an internal creative team to produce social-first content
    • Proficiency in third-party social media tools (i.e. Sprinklr, Netbase)
    • Customer empathy and a strong bias for action
    • Growth mindset, with the ability to iterate quickly and improve on results

    Bonus:

    • Experience engaging technical audiences
    • Experience with developer forums like IndieHackers, Dev.to.
    • A portfolio of content you’ve produced across a variety of social channels
    • You have existing relationships within the developer community

    Magic is remote-friendly, though we would prefer this role specifically to be in a timezone where we can have more hours overlap with the North American team members due to the need for frequent communication and collaboration. #LI-Remote

    At Magic, we're looking for team players with passion, empathy, perseverance, and integrity. You're encouraged to apply to this position, even if your experience doesn't precisely match the job description. Your talent and merits will stand out. At Magic, we welcome diverse perspectives and people who aren't afraid to challenge assumptions and the status quo.

    Apply for this job

    Apply Now

    Community Manager

    OpenSea

    Remote
    Community Management
    8/29/2021 10:38 AM

    OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs, which are digital goods endowed with property rights. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. NFTs have brand new properties that go beyond traditional digital items: they’re unique, provably scarce, liquid, and usable across multiple applications. At OpenSea, we're excited about building a brand new economy from the ground up based on true digital ownership and proud to be recognized as Y Combinator's #29 ranked top private company.


    When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. Our team has varied backgrounds from Stanford, UC Berkeley, Georgia Tech, Waterloo, San Jose State University, DePauw University, SUNY schools as well as those who signed record deals with Universal Music Group instead of pursuing a traditional college education. While we have experience at many of the FAANG companies, we've also worked at places like Artsy, Lime, a varying degree of start ups as well as a self-made jewelry business.


    At OpenSea, we know it's critical to celebrate and support our differences. Employing a team rich in diverse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


    OpenSea is looking for an entrepreneurially-minded individual to act as an evangelist, liaison, and onboarding specialist. Ideally, this individual would be a self-starter with experience using decentralized technologies, combined with some experience in customer success and marketing at an early stage software company.


    Responsibilities

    - Onboard new users and ensure their continued success as NFT traders.

    - Provide customer support via Zendesk, Discord, Slack, and Telegram.

    - Maintain and promote a vibrant community culture.

    - Synthesize insights from community interactions and surface critical issues to the engineering team.

    - Audit new collections and projects applying for more visibility on OpenSea.

    - Preemptively protect buyers from fakes and responding to reports.

    - Keep internal and external informational resources up to date in an environment of rapid iteration.

    - Contribute ideas and effort to our brand, content, and community strategies.


    Desired Experience

    - Ability to provide support for questions that arrive outside of American timezones (Europe, Africa, and Asia)

    - Understanding of and passion for decentralized technology.

    - Strong work ethic, hustle, communication, writing ability, and business development sensibility.

    - Comfort with semi-technical tasks like using an admin panel and running scripts from the command line or willingness to learn how to do them.

    - Deep curiosity, relentless resourcefulness, and a growth mindset.

    - Perfect comfort with frequent context switching.

    - Ability to effectively prioritize tasks in a rapidly shifting landscape.

    - Patience for helping out the new and unacquainted!

    - (nice to have) Experience leading a community.

    - (nice to have) Marketing experience.

    - (nice to have) Experience writing HTML.

    - (nice to have) Familiarity with WordPress.

    - (nice to have) Deep experience using decentralized technologies.

    APPLY FOR THIS JOB


    Apply Now

    Community Manager

    RevGenius

    Remote
    Community Management
    8/29/2021 10:46 AM

    Community Manager


    The Community Manager will serve as a key player of the Community team within RevGenius, ensuring that members have a tremendous experience every time they engage with our community. The RevGenius Community , launched June 2020, is the go-to destination for revenue professionals.


    Key Responsibilities


    • Onboarding new members - You’re going to define a vision for making joining our community delightful. You’ll test analog and digital ideas, see what works, and iterate accordingly. You’ll help bring them to their first ‘A ha’ moment!
    • * Community Events - You’ll be organizing all the programming in the community - surveying members and sponsors to figure out the best programming to drive engagement and learning.
    • Driving Engagement - You’ll be a friendly face in our online community, seeding conversation and helping funnel our community member’s natural energy.
    • Investigating and Testing new ways to connect - You’ll be investigating new tools and methods to help our community live up to its ideas, learning from best practices, and testing ideas of your own.
    • Partnering with Product on new ways to drive community engagement - You’ll work closely with our Head of Product on building our priorities based off of what you’re learning as a community manager.
    • Role reports to head of Operations



    Requirements:


    • 1+ years of experience implementing and managing engagement, gamification, awards, and member group programs at other communities
    • Passion for engaging, connecting, and moderating
    • An empathetic mindset to deliver a wonderful experience for others
    • Results-driven mentality
    • Excellent written and oral communication
    • Willingness to test, measure and iterate based off of the lean start-up loop
    • Experience community moderating - You’ve run a community and can talk about experiences where you went above and beyond to make community members feel welcome and valued.
    • Experience with moderation tools - You’re a pro at using 3rd party community tools such as Slack, Zoom, and know about interesting future tools (like Hopin, Spatialchat, LunchClub, Donut)
    • Interest in groups and group dynamics - You’re intellectually curious about how to make online education work at quality and scale. You enjoy geeking out on learning science and user psychology with our cross-functional team.


    About the Role


    • We are currently seeking a community manager to join in a 6-month contract to hire role, with potential for full-time employment.
    • We would consider part-time contract work on a case-by-case basis.
    • This role is remote


    Apply Now

    Community Manager

    Colabra

    Remote
    Community Management
    7/14/2021 12:39 PM

    We're hiring a passionate and ambitious Community & Partnerships Manager with experience working at early- to growth-stage startups to help us engage our community, and otherwise support our inbound marketing efforts.

    About us
    • We’re a small team optimising for impact — not headcount.
    • Your average day will be about growing and engaging our community, organizing and hosting online events, helping us develop community partners, generating inbound marketing content.
    Responsibilities
    • Define and execute strategies to grow our community.
    • Design an incredible onboarding experience for new members.
    • Create content and regular rituals to generate meaningful engagement.
    • Plan, organize and host bi-weekly webinars and other events.
    • Measure meaningful metrics to improve your work, and the members' journey.
    • Represent Colabra and the Modern Lab community across digital spaces.
    • Engage and partner with other brands, communities and media outlets.
    • Work closely with the founders to maintain and evolve our corporate identity.
    Requirements
    • Excellent written communication skills.
    • 2+ years of community engagement experience, preferably at a high-growth startup.
    • Strong experience with modern marketing stacks (learning on the job is perfectly fine).
    • Relentless resourcefulness, ownership mindset, and a proven record of single-handedly taking ideas from conception to live.
    • Passion for networking—not the kind that collects business cards, but someone who spends time adding value to others, and forming meaningful, lasting connections.
    • A background in science and experience working at a B2B SaaS company a plus.
    What’s in it for you?
    • 🧪 Opportunity for outsized impact, working to accelerate world-changing scientific research.
    • 🌏 Work in an async, remote-first startup where work-life balance is celebrated and promoted.
    • 💰 Part time at $10,000–20,000, with potential for full time down the line.
    • 🌄 Flexible sick days and time off.
    • 🏢 Co-working, ☕️ Coffee, 🧹 Cleaning, 📚 Books and 🏃‍♀️ Fitness allowance.
    Apply Now

    Senior Manager, Platform & Programs

    Company Ventures

    New York
    Community Management
    8/17/2021 9:37 AM
    About the Role

    We are seeking a passionate community builder and strong executor to be a Senior Manager of Platform & Programs. This role will have direct responsibility for the design and execution of the GCT experience, building our community of 250+ talented, diverse and purpose-driven founders and partnering with the Head of Platform and senior leadership to support the Company Ventures portfolio. This is an incredible opportunity to work closely with many of NYC’s best startups to help them achieve their ambitions.

    Responsibilities

    1. GCT Program (60%): Lead the day-to-day experience and deliver key program touch points for our annual startup residency: 

    • Guide founders through our signature North Star program, from the discovery process for articulating their Vision, Mission and Values to putting these into practice.
    • Manage program communications & touch points including monthly all-hands, bi-monthly investment team check-ins and bi-weekly founder braintrust groups.
    • Assist startups with their hiring, culture building and product development.
    • Plan and execute tactical programming to address founder needs including finding event hosts to deliver highly actionable, timely content. 
    • Collect regular feedback from program participants to drive continuous improvement.

    2. CV Founder Community (30%):  Coordinate with Head of Platform to leverage community as the key value driver for our network of 250+ founders across Company Ventures’ portfolio and program alumni: 

    • Spearhead community operations with an eye toward automation and data. 
    • Maintain & evolve existing programs that enable founders to help and support each other including our internal community portal, founder newsletter, and 1:1 matching. 
    • Manage external partnerships and design meaningful engagements with the broader Founder community and/or GCT cohort.
    • End-to-end development of community programming including curation, planning, promotion and execution. 

    3. Platform Support (10%): Work in partnership with the investment team to manage portfolio company communications, status and support systems: 

    • Manage and grow Company Ventures’ portfolio resources including curated perks, a best practice compendium, job board and directory of domain experts and other vendors.
    • Support overall content and marketing strategy, specifically overseeing portfolio company press tracking and coverage. 
    This Role is Right for You If...
    • You’re passionate about community building and fostering connections both IRL and online
    • You’re interested in startups, purpose-driven entrepreneurship and venture
    • You’re an excellent communicator — at the front of the room, on video, or in writing
    • You’re a self-starter with a strong sense of ownership and drive
    • You’ve got operational chops with a strong creative streak
    • You thrive in a collaborative and fast moving environment
    • You believe candor and open communication leads to growth and productivity
    Experience

    We’re looking for experienced candidates in one or more of the following roles:

    • Building and scaling startup companies as an operator (operations, product management, business development) 
    • Working at an accelerator or at a venture capital firm
    • Management consulting or innovation strategy
    • Community building or working in a membership-driven organization 
    • Coaching or facilitating workshops for senior business executives
    Apply Now

    Community Builder

    Weekend Fund

    Remote
    Community Management
    6/28/2021 12:42 PM

    At Weekend Fund we invest $100k-$250k checks into early-stage startups around the globe across consumer and B2B. We’re seed investors in Pipe, MainStreet, Deel, Dukaan, Mindbloom, Poparazzi, Ready, Superplastic, Blueland, and many other great companies. While early, the fund is in the 100th percentile when compared against hundreds of other funds using AngelList’s performance calculator.

    We’re now on our third fund and eager to bring someone on to double down on community building projects.

    Responsibilities

    Your mission is to build a community that provides real value to Weekend Fund portfolio founders, LPs, and co-investors. This may include:

    • Hosting private discussions with experts in emerging fields
    • Managing Weekend Fund’s social presence on existing and new channels
    • Organizing monthly portfolio founder jam sessions
    • Connecting portfolio founders with experts in our network when requested
    • Supporting us in new experiments
    • Strategizing and executing new projects to improve the engagement across the Weekend Fund community

    While you will have opportunities to learn about investing and support us in sourcing great companies, this is not an investment role. This is a part-time position (approximately 10-20 hours per week).

    What we’re looking for

    We’ll take our time to find the right person who is:

    • Experienced in community building. This doesn’t have to be through a formal company role.
    • Humble and eager to do both fun and not so fun managerial tasks.
    • Intellectually curious and deeply immersed in tech.
    • Incredibly driven and autonomous. You need to be able to come up with your own work.
    • Attentive to detail. It’s a good thing if you obsess over presentation and the “small” things because they matter.
    • A natural relationship builder. You bring positive energy to each interaction.
    • Playful and tasteful. You bring people smiles while being professional.
    • Extremely creative with a history of publishing great content on the internet through a blog, podcast, Twitter account, etc.
    • Optimistic and realistic!

    We’re a distributed team and hire globally; however, it’s important for candidates to have significant overlap with Eastern Time working hours. We realize this may be too challenging for some parts of the world.

    Apply Now

    Head of Community

    PagerDuty

    Remote, US
    Community Management
    6/27/2021 5:22 PM
    OVERVIEW OF THE ROLE

    As the Head of Community for PagerDuty, you will be responsible for the strategic development and execution of global online and in-person initiatives to engage and support our growing community of 16,800 customers and 700,000 users. You will be responsible for overseeing a fantastic team that builds and maintains an online community, a variety of community events, and internal thought leadership programs. You are creative and identify and pursue new community initiatives, programs, and campaigns that recruit new community members and increase engagement for existing members. You will also measure and analyze community membership, community engagement, and the effects of community on our broader company objectives. This position reports to the Director, GTM Operations & Planning and will work with a cross-functional team of advocates, marketers, product managers, and our customer success organization.

    KEY RESPONSIBILITIES
    • Develop strategy and execute strategy for community marketing and engagement campaigns, involving team and company stakeholders as needed.
    • Design and oversee implementation of promotional strategies for disseminating thought leadership content, promoting team speaking engagements, community events and other team activities.
    • Build and manage engagement campaigns that grow, engage and promote the PagerDuty community. Conduct post-deployment analysis and debrief stakeholders on metrics and campaign performance.
    • Lead operational, reporting, and procedural aspects of the growing Community Team
    • Build trackers to manage the team's performance metrics, establish formulas and systems to ensure quality of measurement consistency.
    • Establish procedures for delivering warm-hand offs (community qualified leads), building out metrics and identifying how we measure them as successful post-delivery; ensuring the team's approach is iterated to deliver successful warm hand-offs.
    • Manage Community Team members and workflow, ensuring overall work plans achieve team objectives.
    • Manage direct reports, including performance reviews, work assignments and time management; develop and motivate team members, provide guidance and coaching
    • Serve as a high-level project manager for the team, leading departmental sprint cycles and team meetings, organizing department’s quarterly / annual planning cycles, communicating achievements and insights to internal stakeholders through sprint reviews, confluence updates or other reports.
    • Oversee development and delivery of internal communications for Community Team
    • Build relationships with other departmental leaders - fostering relationship building, two-way communications and identify opportunities for the Community Team to support their initiatives.
    MINIMUM QUALIFICATIONS
    • 6+ years of demonstrated success in marketing / community leadership role
    • 3+ years of demonstrated success in technology community engagement or developmentB2B / enterprise technology experience
    • Remote in US or Canada - able to travel 4-8 times per year to events or team meetings (once safe travel has resumed)
    SKILLS AND ATTRIBUTES
    • You have a passion for engaging with a highly technical audience of developers, ops and devops practitioners.
    • Demonstrated ability to manage and direct a cross-functional team to efficiently get things done.
    • Excellent collaborator, collaborates with multiple departments at PagerDuty enabling and supporting members of these teams to contribute to community content and engage with our community members.
    • Demonstrated ability to expertly juggle and run multiple programs and campaigns at once.
    • Creative with a growth-hacking mindset: you will design and implement creative, out-of-the-box programs and campaigns to recruit new community members and increase engagement with existing community members.
    • Influencer: can evangelize internally and encourage subject-matter experts at PD to create world-class thought leadership content.
    • Metrics-driven through-and-through. Cares deeply about measuring and setting goals around improving community membership and engagement. Passionate about aligning the community initiative with broader company goals in a measurable way.
    • Forward thinking in setting up and documenting internal and external processes to scale programs and logistics.
    Apply Now

    Head of Community

    Unshackled Ventures

    Remote
    Community Management
    5/16/2021 12:18 PM
    What you will do

    Community & event management

    • Plan and produce Unshackled Ventures online and offline community engagements with portfolio companies, immigrant operators, key stakeholders, and partners.

    This will include:

    • Management of our online community platforms, including Slack and Twitter.
    • Collaboration with the investment team to lead our University Fellows and Roundtable Program.
    • Organizing and designing in-person events, virtual events, webinars, and intimate group meet-ups that facilitate connectivity across our founder, venture and LP communities.
    • Constantly gathering feedback from the community and creating strategy on those insights.

    Portfolio Support

    • Identify topics that resonate with the founder community for ongoing touch-points and event based themes and ideas.
    • Support the onboarding of Portfolio Companies into our network; leveraging Unshackled founder resources and active approach to supporting our founders.

    Non-Core Responsibilities:

    Community Operations

    • Support, manage, and optimize Unshackled no-code tech stack and day-to-day community operations, including Unshackled’s website.
    • Design frameworks to measure and report the ROI/outcomes of community engagements with portfolio companies, key stakeholders, and partners.

    Content

    • Develop and execute our content strategy.
    • Manage social media accounts (Twitter, Substack, Medium, Instagram, LinkedIn).
    • Develop and execute a holistic strategy to drive awareness, engagement, and retention across our community of aspiring immigrant entrepreneurs.
    Who you are (qualifications)
    • At least 2–5 years of work experience in a relationship driven role with community management/building experience, events and content driven work, sales, business operations, customer experience or managing client-focused programs.
    • Passionate about being a community and customer advocate. You are deeply empathetic and understand why community voices are so important.
    • Excellent relationship-building skills; able to build rapport with a wide variety of personalities; you are a people person who brings a community together; high EQ/Low ego.
    • Clear and effective communicator, both oral and written, with the understanding of how to leverage networks; comfortability with public speaking in virtual and in-person formats.
    • Ability to adapt quickly to a fast-paced environment; Comfortable completing complex tasks and projects with minimal guidance and reacting to situations that require a quick turnaround with appropriate urgency.
    • Experience in event planning, familiarity with virtual event production and platform/tools, digital marketing and/or content creation a plus
    • You’re able to zoom-in and zoom-out with ease: you aren’t afraid to get your hands dirty, but can easily push the team to think about “big picture” strategy.
    • Experienced in launching, leading, and scaling programs in a fast-paced environment.
    • You’re hungry to learn and grow in a fast-paced environment, and want to work in a fund where you can really make a difference.
    How We Work (our culture)
    • Curious — Our team has an experimental mindset, an important principle when building something new.
    • Bias towards action — You have that entrepreneurial tenacity with strong execution chops. Each person on the team should feel empowered to take measured risks with strong judgement.
    • Empathetic — It is tough being a founder and an immigrant. It’s important each person on the team can empathize with our community.

    Location: Remote or San Francisco, CA

    Apply Now

    Community Director

    Sora Schools

    Remote
    Community Management
    5/16/2021 12:41 PM

    Sora Schools is looking for a Community Director with experience managing a growing online student experience. This role will involve leading all orientation and onboarding efforts for students and parents, fostering deeper student and parent engagement with the school, and modeling the future of community-based events at Sora. As the first hire in this function, you will also help shape the future of our student body and ultimately Sora.

    This is a rare opportunity to join a young, growing team of an innovative virtual high school at a critical stage in the organization's growth. Beyond that, we have a unique product offering that amazes the prospective families we speak to around the world. Parents and students at Sora LOVE our school. Our team is composed of hard-working individuals with a culture of transparency, efficiency, and collaboration.


    About Your Role
    • Design incoming parent & student experience, complete with personalized onboarding materials, orientation, and initial connections with the community
    • This also includes developing orientation curriculum to support transition
    • Develop new and existing ways of engaging parents
    • The goal is to clearly define a parent's role in a students journey at Sora
    • Advise and grow current and future student leadership opportunities (i.e. House leadership)
    • Develop a sustainable model to support community growth and new cohorts
    • Manage community events calendar and curate new event types (i.e. mentor lightning talks and student presentations)
    Who You Are
    • You have a deep understanding of Discord (or similar) communities & surrounding culture
    • You have at least 3 years of virtual community development or virtual student life experience
    • You are creative and have experience working with/developing for gen-z audiences
    • You are comfortable working with set KPI’s and consistent reporting
    • You are comfortable in a fast-paced, dynamic, small team environment where you'll be setting high level strategy while also doing hands-on implementation, wearing many hats
    • You are passionate about innovative education
    Bonus Points!
    • Have experience working in the education or edtech industries
    Apply Now

    Head Of Community

    Saturn

    New York
    Community Management
    5/1/2021 9:28 PM

    Saturn is looking for an experienced Head of Community with experience in brand marketing to expand and manage our ambassador program. You should be extremely passionate about identifying and building meaningful relationships with high school and college students that expand our brand reach through content creation, brand and product amplification, product education, and user research. You need to be willing to challenge the status quo, find creative ways to engage with students, understand building-for-scale, stay in the know, and improve our share of voice through the development of this program.

    To learn more about Saturn’s offerings on iOS, Android, and Web, visit joinsaturn.com

    To Be Successful, You'll Need To
    • Manage Saturn’s Ambassador Program
    • Develop and implement an unparalleled experience for high school students that supports their sustained excitement and engagement in the ambassador program and with the Saturn product and team at large.
    • Audit all ongoing initiatives around our network of 1k+ high school ambassadors
    • Improve engagement among existing ambassador network through content (omni-channel), small product enhancements, and better communication practices
    • Manage and develop the “perks” of being a Saturn Ambassador through merch, strategic partnerships, etc.
    • Manage virtual and in-person events for ambassadors
    • Work with strategic partners, investors, influencers, advisors, press, and others to maximize top of funnel ambassador applications
    • Streamline the application process to become a Saturn ambassador
    • Partner with Engineering and NetOps to improve our communications with prospective and active ambassadors
    • Conduct surveys and research to understand gaps in our existing program and better understand our ambassadors, their needs, and opportunities to better support/serve them
    • Establish clear goals and KPIs to maximize our reach through this program and to support its scale
    • Develop strategies and implement partnerships to more consistently and reliably source new ambassadors organically off of the Saturn waitlist
    • Use data to identify key patterns and trends that are “markers” of particularly high-impact ambassadors - modify application and offering to support the recruitment of these individuals
    Qualifications/You'll Need
    • Minimum 4 years experience working in an influencer marketing or similar role that is grounded in relationship management
    • Experience working in the nascent stages of an influencer marketing program, with the ability to be scrappy & build things from scratch
    • Passionate about creating best-in-class experiences for both influencer partners & our users
    • Exceptional relationship management skills
    • Strong visual and verbal presentation skills
    • Aptitude for thinking analytically, with a results-driven mindset
    • Demonstrated ability to work in ambiguous situations and across organizational boundaries, building cross-functional relationships and advocating for brand outcomes
    • Passionate self-starter, decisive and able to move with speed to implement ideas
    • Obsession with creating world class experiences
    • Willingness to challenge the status quo
    • BA/BS degree
    Apply Now

    Director of Community

    Deel

    Remote
    Community Management
    4/16/2021 5:27 PM

    Who’s behind Deel?

    We are a global collective of entrepreneurs who love to build and solve problems. Our team is made up of self-driven people spanning 25+ countries, a unified, yet diverse culture keeps us consistently learning and improving. We're curious, courageous, optimistic, fair, and thoughtful.

    We want to enable companies to hire the best talent from anywhere in the world. We do so by building tools our customers love with market-leading technology and expertise. We run on three words, fast, delightful and compliant.

    As a team, we care while finding comfort and enjoyment in working together. We believe "less is more," and our highly efficient team speaks to that. After all, we want to take Deel public with a group of less than 300. Are you in?

    So, why now?

    A significant shift has occurred within the workforce as we know it, changing business norms drastically. At Deel, we genuinely see a world without borders, but we needed to challenge that to make it happen. A 30-mile hiring radius limit shouldn't exist for companies, since great talent lives everywhere. The global talent market is quickly accelerating, we are here to stay ahead of multi-jurisdictional legislation, allowing maturation and acceptance of remote work across all levels of the value chain.

    Deel is the market leader in international payroll and compliance. With over $50 million raised from Andreessen Horowitz, Spark Capital, Y Combinator, Elad Gil, Nat Friedman, Alexis Ohanian, and Daniel Gross, there's never been a more exciting time to join the team.

    Duties
    • Being employee #1 on Deel's community team and helping us build out a global team of community superstars
    • Managing Deel's newsletter that gets sent out to our global community of remote workers
    • Leading the creation of new forms of meaningful communication avenues within the community
    • Ensuring effective and consistent communication on all of Deel's community channels that is consistent with our branding
    • Building active relationships with existing communities of remote workers, lawyers, and HR professionals
    • Launching and growing Deel's education programs
    • Being the voice of our community, advocating for our global community and carrying valuable information to our internal teams on how we can better serve them
    Requirements
    • You have previously built a community of highly engaged individuals from scratch
    • You are proficient in spoken and written English and have strong research skills
    • You have a way with words and can write copy that's engaging
    • You are adaptable and comfortable with a fast-paced environment
    • You are an active relationship builder who can collaborate with internal and external teams to consistently improve processes and communication workflows
    We’d especially love to speak with you if:
    • You are comfortable with setting up dashboards and using the latest analytics tools to track the performance of your initiatives
    • You've worked at a fast-growing startup
    • You have previously successfully worked in a remote & distributed team
    • You have 5+ years of experience in social media and external community-facing roles
    Benefits
    • Life changing pre-IPO equity
    • The option of getting paid in digital currency
    • Work from wherever you want; the Deel office, your house or the beach
    • Learning and development budget for books, courses and conferences
    • Remote first working culture and covered remote office space
    • All-expenses paid international company off-sites
    • Have your birthday on us
    • All the latest tech you need
    Apply Now

    Developer Advocate

    MessageBird

    London
    Developer Relations
    12/28/2021 9:13 PM
    About the job

    Transform the communications world! Location? You decide!

    We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS).

    Our Birds choose where they work from in the region we’re hiring in — this could be from one of our MessageBird hubs (Amsterdam, Singapore or Bogota) or remotely so long as it’s within a complementary timezone.... Want to work from a rural retreat? Sure, no problem! How about a bustling city getaway for a few weeks? Go ahead!

    We understand that “life happens” and give you the freedom to choose the best environment for you to “get s**t done”. We expand our flock without geographical restrictions. This allows us to attract and assemble an industry leading team from a huge variety of backgrounds & cultures, making us more nimble, creative, and efficient!


    About Pusher 🤩

    Pusher powers connection. We are a developer tools company inventing realtime APIs to power communication and collaboration apps all over the world. Our easy, reliable platform provides developers everything they need to build scalable and interactive apps. If you read the Financial Times, send email with MailChimp, collaborate on inVision, or order food on DoorDash, you are using Pusher every day.



    Your mission 🚀

    Our user base is growing astronomically and we are building with them in mind. We’re looking for a creative and innovative Developer Advocate to be a champion for Pusher and our users, helping them to explore and expand their use of our tools.



    What you’ll be doing ✨

    You’ll act as our trusted voice for developers by engaging closely with them online and at community events, providing expert feedback to the rest of the company and building awesome content resources to help them be successful. You’ll become a Pusher expert; exploring and experimenting with our tools to create exciting projects which demonstrate their power, including tutorials, articles, video content, demo apps, talks and more.

    You day to day will look like:

    • Engaging with the community via social and technical platforms and at events to champion Pusher products and gather their ideas and feedback
    • Providing feedback to the engineering team on industry movement and real-world product use
    • Delivering efficient and effective technical content which speaks to and inspires our users (writing articles, producing tutorials and demos, and engaging with events as a representative and speaker)
    • Experimenting with the Pusher tools to build sample apps and projects which demonstrate their power

    You will work closely with all departments at Pusher. You’ll collaborate with the product, engineering and communications teams to advocate for the community internally, set roadmaps and define and launch new features and resources.



    Is this you? 🖐

    You’re a highly technical person with a passion for content production and a natural affinity for developers and tech creators. If you love code, love to teach and want the freedom to explore new tools and projects while advocating for a large community of hands-on users this is the role for you!

    We’re looking for a positive and energetic person to join our innovative team. You’ll enjoy collaborating on new ideas and have a talent for communicating your knowledge to technical and non-technical audiences through a variety of channels.

    Experience we’re looking for:

    • 5 years experience in software development, developer advocacy, engineering, sales engineering, product training or software education
    • Familiarity with major JavaScript frameworks, PHP/Laravel/Java and some broad knowledge of mobile development tools and frameworks. Knowledge of and experience using Pusher’s APIs is a major bonus!
    • You understand engineering best practices
    • You love to learn: you’re someone who is always looking for new places to find answers and enjoys regularly engaging with forums, attending conferences and speaking to new people to share ideas
    • You can demonstrate your experience designing exciting and engaging technical content (articles, videos, documentation and demos)
    • You’re comfortable building relationships with multiple stakeholders across teams (marketing, engineering and customer success) to report on feedback and trends

    What Pusher provides 🎉

    • Pension (up to 4% matching)
    • Private Healthcare Insurance (including Dental & Optical, after completing Probation)
    • A choice of laptop, monitor and peripherals
    • Learning allowance
    • 25 days annual leave + bank holidays + 3 days between Christmas and New Year when the office is closed
    • Flexible remote working
    • Pre-lockdown, we provided other benefits in the office: free breakfast, fresh fruit, soft drinks, tea, high-quality freshly-ground coffee, and snacks; massages and yoga in the office; and regular social events. As the office opens up again we are scaling up these benefits

    What is working at Pusher like?

    We emphasise collaboration between people and teams and we look forward to working together every day. Everyone is on the same mission, so sharing work helps us reach our goals faster. We strive for transparency. Keeping everyone well-informed is crucial for building trust, efficiency, and satisfaction at work. We strongly believe in the importance of diversity and inclusive teams – they provide a better working environment and improve the quality of our services. We are an equal-opportunity employer and welcome people of different nationalities, backgrounds, experiences, identities, abilities, beliefs, and perspectives.

    What You’ll Gain

    • Work from anywhere
    • Generous stock options for all Birds
    • WFH set-up budget
    • State-of-the-art work gear
    • Learn from hundreds of the best minds in the business
    • Collaborate with diverse colleagues from over 55 countries (and counting)

    LIFTOFF! 🚀

    Life at MessageBird:

    https://www.linkedin.com/company/messagebird-com/life/welcome/

    We work fast, grow fast, build fast and focus on impact. We’re go-getters, industry leaders and roll-up-your-sleeves-and-make-it-happen kind of people.

    Ready To Fly?

    Our cloud communications solutions make it possible for over 25,000 businesses to instantly connect with billions of devices worldwide, allowing them to speak with their customers in the same ways they talk to their friends.

    Headquartered in Amsterdam, we operate across 10 international hubs and we’re proud to be a “Work Anywhere” company. Our unique and united culture is rooted in our team: a diverse flock of over 700 Birds who represent 55 nationalities and counting. We’re smart, fast, and hungry. Our potential for growth is limitless. You can learn more about our story and life as a Bird via #messagebird.

    MessageBird is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

    Recruitment Privacy Statement: https://messagebird.com/download/pdf/MB-recruitment-privacy-notice%202020.pdf

    Apply Now

    Developer Advocate

    Akita

    Remote
    Developer Relations
    12/22/2021 3:42 PM

    Akita is looking for our first developer advocate to take the lead on realizing this vision. We're looking for someone passionate about communicating with our developer community to understand their needs and where Akita can be most valuable.

    What is Akita?What part of my system is falling down? Why is my endpoint slow? What services am I calling?

    Today, answering these questions requires developers to dig into logs, metrics, and traces—and this scavenger hunt is only if you're lucky enough to have observability installed! At Akita, we're building the first API-centric observability platform to make observability accessible for all developers.

    Two of the coolest parts of Akita's approach are 1) the ability to observe system behavior simply by dropping in and watching API traffic and 2) the ability to automatically model service-wide API behaviors across services. You can read about our approach to developer experience in this blog post.

    Akita was founded by Jean Yang, previously a CMU professor with over ten years of experience in programming systems research and over two years of experience with Taylor Swift memes on Twitter.

    Akita is backed by two of the top VC firms, as well as a major NBA player and some other incredible angel investors. 🏀😇

    What will you do at Akita?
    • You'll be Akita's User Zero. Developer experience is incredibly important to us at Akita—and the most important part of that is understanding what our users want. We want you to be the our first user, testing out—and even getting involved in prototyping—new features so we can be well-positioned to show users how to use the product, as well as anticipate user needs and pitfalls.
    • You'll represent Akita user goals to the rest of the team. Listening to our users is the #1 way we drive product decisions at Akita and you'll play an important role in that. You'll be in our Slack and on user calls, understanding our users' end-to-end workflows and how Akita helps them with their pain points. You'll communicate your findings in the form of notes, videos, and feature suggestions to the rest of the team.
    • You'll close the gap between the Akita product and user goals. For many users, there will be a gap between what currently exists in terms of the product and docs and a seamless user experience. You'll work with the rest of the team in making the docs a welcoming and helpful destination for users to understand the product and how they can reach their goals. You'll also work with the rest of the team on prototyping dashboards and integrations that make the Akita product easier to use.
    • You'll build awareness about Akita. We're just at the beginning of the developer world understanding how Akita can help them understand their systems! You'll work with the rest of the team and our users to Tweet, write blog posts, and make videos and livestreams about the problems we're solving at Akita and how Akita helps.
    • You'll grow our user community. As the person on the ground in our user community understanding who they are and what they want, you'll also be the best-positioned team member to grow that community. You'll build our playbook for turning users into engaged members of our community.
    About you
    • You're a builder. You have substantial experience building from the ground up, whether it's apps or products. You're passionate your craft and want to be on a team where people feel the same. We do not require that you've worked as a developer advocate before or that you have a college degree.
    • You've got some devops scars. You have 5+ years either working directly with observability or monitoring tools, or working with teams who have. You understand where our users are coming from and can speak their language.
    • Developer experience is important to you. You've worked in roles that require building user empathy for developer-facing products. You have experience doing user interviews and are excited about doing more of them. You have strong attention to detail and are obsessive about understanding user goals.
    • You're comfortable sharing drafts, getting feedback, and iterating. You have experience working closely with others and changing course based on feedback. You find this way of working fun.
    • You’re scrappy. You know what it takes to ship a high-quality product (or blog post!), but you’re also happy taking judicious shortcuts to get feedback faster. Ideally, you'll have worked on a small, fast-moving team and scaled with it.
    Apply Now

    Developer Advocate

    Roboflow

    Remote
    Developer Relations
    12/22/2021 6:18 PM

    Overview Roboflow now has over 60,000 users and we’re looking for someone to help nurture them and amplify their stories. We’re looking for someone who loves interacting with users, is excited to dive into the existing community head first, and has ideas to engage the community with new ideas going forward.

    Previous experience building community at a developer tooling company is a huge plus. Technical skills are not required but would be valuable in helping to get in the headspace of our audience.

    What You’ll Do This role is part content marketing, part evangelist, part social media, and part business development. Your long-term objectives will be helping us get computer vision on the radar of every developer, and ensuring that whenever people think “computer vision”, they think “Roboflow”.

    We have a solid foundation to build on. There are already over 60,000 users of our platform that we can use to seed the community. And with our launch of Roboflow Universe, a community space where users can share datasets and pre-trained models with each other, we now have thousands of publicly accessible user projects we can use to grow our audience even further.

    You will work in conjunction with a full-stack engineer on building Roboflow Universe into the preeminent community for computer vision APIs and datasets.

    Requirements of this role include:

    • Excellent verbal and written communication skills
    • Enthusiasm for machine learning and increasing accessibility to transformative technology
    • Experience in a customer-facing role (broadly): marketing, customer service, or similar
    • A passion for developing relationships and helping others succeed
    • The curiosity to learn whatever skills may become necessary (for example, the basics of computer vision)

    Responsibilities To give you an idea of what it will be like to work here, here are a few projects you will be in charge of:

    • Roboflow Universe editorial (selecting projects to feature, interfacing with users, curating READMEs, categorizing projects etc) on https://universe.roboflow.com
    • Ideating and running contestsCommunity spotlight blog posts like these https://blog.roboflow.com/using-computer-vision-microbiology/
    • Writing customer case studies like these https://blog.roboflow.com/computer-vision-people-counting-atos/
    • Moderating a forum or subreddit
    • Crafting our weekly newsletter
    • Propagating content to social media
    • Launching the Roboflow user support forumIdentifying and interfacing with influencers
    • Empowering community members with things like swag
    • You may also have or quickly develop ideas for amplifying and expanding our community even more -- and we can’t wait to support those as well.
    Apply Now

    Developer Advocate

    DeepSource

    San Francisco
    Developer Relations
    12/22/2021 3:32 PM

    DeepSource is working on building tools that help developers ship good code. There are over 40 million developers in the world, and all of them write and review code in some form. There’s a massive opportunity to impact how software is built right from where the code is written using automation and intelligence, which not only improves developer productivity but also increases software’s robustness.

    As a Developer Advocate, you will be responsible for building a strong developer community around DeepSource. In addition to advocacy, you will also have shared responsibilities for user education and community engagement.

    As a developer advocate, you will,
    • Initiate new projects and technical integrations between DeepSource and tools in the broader ecosystem. Build demos, webinars, white papers, and tutorials about emerging technologies and industry developments.
    • Collaborate with internal teams on the product roadmap, market positioning, messaging, and developer program initiatives.
    • Gain industry recognition and credibility as an attendee, panelist, and speaker at conferences and events.
    • Deliver compelling presentations, product demos, sample solutions, technical blogs, and discussions to drive the adoption of DeepSource.
    • Scale, extend and drive the global expansion of existing community-focused programs, for example, Hackathons, User Groups, and Meet-ups.
    • Build relationships with community enthusiasts in the field to improve the experience of the open-source developer community.
    We're looking for someone who has,
    • Experience writing code, contributing to and understanding the community aspects of open source projects. You don’t need a Computer Science degree, but you should be able to create sample projects and code tutorials.
    • A track record of speaking at conferences and meetups, and the examples to back it up.
    • Experience working with data science and analytics tools is a plus.
    • You enjoy networking and speaking -- we’re looking for someone who is energized by meeting new people.
    • Stand out verbal and written communication skills.
    • Self-starter with the ability to succeed in a fast-paced and rapidly changing environment.
    • Previous experience working with developer tool products is a huge plus.
    Apply Now

    Director of Developer Relations

    Apollo

    Remote
    Developer Relations
    12/22/2021 2:14 PM

    Helping developers succeed is at the heart of what we do at Apollo. With 3M weekly downloads of our open-source library Apollo Client and 40,000 Apollo community members, developers trust Apollo to power the world’s most important applications. Our next Developer Relations (DevRel) leader will build upon our strong foundation by helping millions of developers experience the joy and productivity benefits of running a graph. If you value empathy and have experience leading DevRel programs at scale, we’d love to talk to you!

    You’ll join the Developer Experience org: a group of engineers, storytellers, community builders, educators, and filmmakers who are united in our quest to inspire and equip developers to succeed with Apollo. We build our learning platform Odyssey, reach 10,000 developers at our yearly GraphQL Summit, and meet developers wherever they are on GitHub, Twitter, YouTube, and our forums. You’ll report to Peggy Rayzis (Director of Developer Experience) and manage a team of 4 talented developer advocates that will expand in 2022.

    What you'll do

  • Run DevRel programs at scale: You’ll help us reach millions of developers by scaling our content and community programs. For new programs, you’ll develop a plan, seek alignment, and measure results. Your work will be highly visible and instrumental in helping Apollo achieve company objectives.
  • Build cross-functional partnerships: DevRel is the glue between the Apollo community and the company. You’re excited to partner with Marketing, Engineering, Product, and Customer Success to help them understand our developers and execute programs together.
  • Nurture and grow the DevRel team: You attract talented developer advocates (including people from underrepresented groups) to your team. You’re skilled at onboarding, coaching, and building a healthy distributed team culture.
  • About you

  • You can lead a DevRel program from idea to execution and measure its results. You iterate on your programs after receiving feedback from developers and cross-functional partners. You motivate your teams to deliver content and code with high velocity, quality, and reliability on a predictable schedule.
  • You’re an experienced manager who has built high-performing DevRel teams. You enjoy spending the majority of your time developing your team rather than doing individual contributor work. You constantly seek to improve your management skills, such as running effective meetings, 1:1s, and championing distributed culture.
  • You write and speak with clarity. You’re skilled at coaching your team on content creation. From blog posts to emails to tweets, you feel comfortable influencing what developer content looks like across the company.
  • Developers trust your work. You deeply understand what resonates with developers. You have examples of successful developer programs that you’ve built. Although GraphQL experience isn’t a requirement, it’s important that we trust you to authentically represent Apollo in front of our developer community.
  • Other Info

    The Developer Experience org is distributed across the Americas and Europe. This position can be done from anywhere in time zones ranging from UTC-8 to UTC+2.

    Apply Now

    Developer Advocate

    TileDB, Inc.

    Remote
    Developer Relations
    12/15/2021 10:34 AM
    We are looking for our very first DevAdvocate hire to help us build the TileDB developer relations. In this role, you will focus on building a community of TileDB users, growing the TileDB adoption and motivating our users to organically speak about and recommend TileDB to their peers. You will also act as a conduit between users and our engineering and product teams, in order to help us discover and solve challenging Data Science problems in Genomics, Geospatial, Time Series and other application domains. You will need to be able to use TileDB, apply and configure it to different problem settings, and explain technical material at a detailed level.
    Apply Now

    Head of Developer Relations

    Rarible DAO

    Remote
    Developer Relations
    9/2/2021 3:18 PM

    Rarible DAO is a decentralized organization governed by $RARI tokenholders. The organization is focused on growing the ecosystem of projects and creators in the broader Rarible Ecosystem, which includes rarible.com (NFT marketplace with $40 million trading volume in April 2021) and many other projects building on Rarible Protocol.

    Decentralized Autonomous Organizations (DAOs for short) are the next generation crypto-native entities that in many ways are considered the future of work and governance.  

    Join our decentralized, motivated and fully remote team building the NFT ecosystem of the future.

    Head of Developer Relations

    Rarible recently launched the Rarible Protocol, and we are in the early phases of growing out an ecosystem of projects building on top of it. This is an exciting position at the intersection of our developer community and  cutting edge NFT projects.

    Responsibilities
    • Develop and execute the strategy to increase the number of developers who regularly interact with and build on RARI Protocol
    • Work with marketing teams to develop content marketing, from blog posts, web copy, email marketing and newsletters
    • Manage the developer journey from website to documentation to tools
    • Create inspiring product demos, tutorials, and other videos to use for events and web marketing
    • Lead the execution of Rarible protocol hackathons and manage participation in third party hackathons
    • Manage and grow developer communication channels such as Discord, Telegram, Discourse, Stackoverflow, etc.
    • Moderate discussions on the RARI Protocol developer forums, ensuring that topics are on point and that questions are responded to well and in a timely fashion (either personally or through the community participants)
    • Capture, analyze, and share relevant developer insights with the product and engineering teams
    • Collaborate with product teams to launch new services, features, and enhancements effectively through the developer community
    • Look to grow and discover new ways to better serve the Rarible protocol technical community
    • Handle technical question and act as liaison with the Rarible protocol teams
    Requirements
    • Great communication skills
    • Technical writings: Protocol docs, Guides
    • Developers support
    • Representing Rarible at community events and hackathons
    • Solidity development experience is a big advantage
    What Rarible DAO offers

    📍 Working for a rapidly expanding global distributed network / protocol

    📍 Complete immersion into DAOs and the future of work

    📍 Extreme flexibility (hours, location, etc)

    📍 Great compensation packages and vacation

    Apply Now

    Developer Advocate

    Basis Theory

    Remote
    Developer Relations
    6/13/2021 11:31 AM

    Basis Theory provides unbounded encryption and tokenization infrastructure. That means the most flexible, performant and distributed approach to providing these services for the entire internet, working with developers and organizations anywhere in the world. Our vision is to use a mathematical approach to data security to create bliss.

    Our Developer Advocate will play a critical role in driving developer strategy including all things community and ecosystem. As the trusted partner of our product and engineering teams, you will be tasked with building relationships and coordinating all feedback/communication between them and our developers with respect to implementations and overall platform development.

    Basis Theory is backed by world-class institutional investors as well as a group of highly strategic (and accessible) angels and operators. We are intentionally distributed, with an acute focus on diversity, and smile before every meeting.

    Responsibilities
    • Build demos, SDKs and sample implementations to help successfully onboard early customers onto the platform
    • Work alongside and in the product and engineering teams to maintain all developer documentation
    • Work with the teams to produce the technical tools, tutorials and other educational materials necessary to create an amazing developer experience
    • Represent Basis Theory as the technical voice through blog posts and at events where applicable.
    • Work alongside clients implementing Basis Theory APIs via email and slack to ensure seamless integrations
    • Partner in the development of an API roadmap to meet the needs of developers globally
    Key Experience
    • 2+ years in evangelism, education or other public-facing technical roles.
    • Experience working with API technologies and a desire to work with security focused solutions.
    • A strong track record of speaking, presenting and teaching highly technical topics.
    • A clear passion for both creating software and engaging in live communities.
    Apply Now

    Senior Developer Relations Advocate

    Moogsoft

    Remote, US
    Developer Relations
    6/1/2021 6:40 PM

    Moogsoft’s mission is to build the tools that defend the world’s digital infrastructure and enrich the lives of those whose job it is to do so. This means serving a diverse community of SRE and DevOps professionals, partnering with them as they go about their valuable work. As managing their ever growing architecture becomes more and more complex, our mission is to combine the power of AI & ML and to arm them with the best technology to keep their systems running, and their time focused on the things that matter most.

    We are looking for someone to help foster the best relations between Moogsoft and the community of engineers out there for whom our technology is relevant. You will be sharing developments from the acknowledged market leader and pioneer in AIOps (we invented it) and Observability. Moogsoft has 50+ patents and combines a deep knowledge of our domain with a shared vision on how to build products with our target audience.

    Roles and Responsibilities
    • Being a thought leader and trusted voice amongst the SRE & DevOps communities
    • Provide strategic recommendations and partner with the product and engineering team to prioritize a product roadmap as the voice of our customer
    • Provide constant feedback and metrics as our ear to the ground from the outside across the engineering community
    • Partner with various internal teams e.g. product, engineering, and marketing to increase adoption, product usage, and community advocacy.
    • Actively seek out innovative best practices and programs from around the world to help inform strategy.
    • Contribute to and execute on a developer relations strategy for key Moogsoft developer initiatives,
    • Grow the Moogsoft community of like minded engineering professionals
    • Participate in targeted customer activity and industry developer events.
    • Develop customer success stories, hands-on webinars and other related demand generation materials that increase awareness and visibility to our value proposition.
    • Act as a key resource for our top developers and partners and act as a subject matter expert in order to facilitate adoption of the product
    Experience and Qualifications
    • Experience in fostering a global community through user group support and outreach programs
    • Data-driven approach to community building, including understanding how to measure the health and success of a developer community.
    • The ability to effectively communicate to both technical and non-technical audiences with ease
    • Creativity, resourcefulness, and persistence to drive towards outcomes while navigating a dynamic environment.
    Moogsoft Perks and Benefits
    • Flexible vacation and sick time policy
    • Competitive salary, 401(k) plan and equity to all employee
    • Attractive benefits package including health and dental coverage
    • Pet insurance - preferred pricing
    • Opportunity for career development in a fast-paced, progressive company

    Apply Now

    Developer Advocate

    r2c

    San Francisco, Remote
    Developer Relations
    5/1/2021 9:19 PM

    This role takes a unique approach to community building and user advocacy to help grow our budding, enthusiastic community. We believe the future of software security depends on enabling and empowering all developers to impact security, in collaboration with AppSec teams and not in conflict with them.

    As r2c’s first Developer Advocate, you’ll increase awareness, understanding, and adoption of r2c’s vision and products among both the AppSec and developer communities. Building on your first-hand experience as part of great developer relations teams, you’ll have the chance to create a brand new developer relations program that empowers the Semgrep community to achieve great things!

    What you'll do
    • Create technical material to help users understand and realize the value of r2c products
    • Educate the security and developer communities about the value of enforcing security and code standards
    • Create demos and sample code that helps users get started and relate to their own use cases
    • Listen to users and the broader community, understand pain points and opportunities, and deliver feedback to the engineering and product teams
    • Present at industry meetups, conferences, and community events
    • Build and grow relationships with key members of the community
    • Host online and in-person events to foster the community
    • Make a direct, tangible impact on the product’s and company’s growth
    What you have
    • You have 3+ years of experience in developing, supporting, or advocating for software products as a software developer, architect, application security engineer, developer advocate, or community manager
    • You have 2+ years of experience working in a successful developer relations program and a portfolio of content ready to share
    • You have a desire to use skills you’ve learned to build a new developer relations program from scratch
    • You have a rapid-iteration mindset that enables experimentation and adjustment depending on what works
    • You have an excellent understanding of software development and security, and great problem-solving skills
    • You have an excellence in presenting technical concepts in an easy-to-understand manner through presentations, workshops, videos, blogs, podcasts, webinars, and/or social media — to audiences large and small
    • You have a love for enabling, helping, and guiding others to help them do something new
    • You have experience blogging/writing technical articles / delivering presentations / creating effective educational material
    • Bonus: You have recognition and credibility in your technical community
    Apply Now

    Social Media & Community

    Filta

    Remote
    Social Media
    12/22/2021 2:55 PM
    The Role:

    We need someone to build our social media efforts from the ground up and run them how you see fit. You'll have a ton of leeway to build community, engage with people, build systems, and define voice.

    The company:

    Filta is the face filter NFT marketplace. We partner with creators to release limited edition face filters for their fans to use on social media. You'll get to work with amazing people pushing the boundaries of what is possible in AR/VR/Web3 and enable some of the best artists in the world to create gorgeous work. We're backed by YCombinator and (a bunch of awesome unannounced investors that I can tell you about in person). The best part: we're one of the rare companies that has extreme growth potential where the product is also a ton of fun — so why not join the journey?

    Responsibilities:

    -Brainstorming and executing on strategic initiatives to grow the community (on the artist AND user side) from tens to millions
    -Brainstorm product ideas that give back to our most active members
    -Creating text/image/video content
    -Build a deep sense of connection between Filta and the community
    -Posting across all social channels on a regular basis
    -Supporting partner artists in promoting their latest drops
    -Monitoring all social channels and engaging with people on a daily basis
    -Setting up and managing Sprout/Hootsuite/whatever to crosspost across all social channels (Twitter, Insta, TikTok, maybe even a YT channel at some point)
    -Managing our Discord server

    Required Skills:

    -You're a degen that has a natural interest and knowledge of the crypto space
    -You're deep on the influencer/celebrity side and can talk about the