A curated directory of tools and resources to build Internet Communities

Venafi is looking for a Director/Senior Manager, Community to work closely with the Senior Director, Community doing all of the above for our community of Warriors. Are you passionate about making a positive impact and protecting the world from cybercriminals? If so, you may be a natural Venafi Warrior!

How you’ll be protecting the world:

• Work with the Senior Director, Community to define and execute on the community strategy, roadmap, and success metrics.
• Develop a community content strategy. Manage and execute on that strategy.
• Work closely with the Senior Director, Community on building the internal engagement strategy, and working with internal teams on community engagement.
• Work alongside Senior Director, Community to build community programs like a User Group Program, Top Contributors Program, or Community Mentorship Program
• Engage regularly with our amazing community members, providing them with any community-focused support and resources they need. Focus on nurturing the community to ensure its success.
• Constantly gather feedback from the community and voice that feedback to the appropriate internal teams.
• Identify opportunities to surprise, delight, and show our community members how much we appreciate them.
• Help plan and run any/all community events throughout the year.
• Manage and regularly update all community data including tracking metrics, community activity, etc.
• Update and manage all internal and external community documentation.
• Run community onboarding and offboarding.
• Escalate and flag issues to Senior Director, Community as needed.

You are a great fit for this role if you:

• Have 5+ years in Community Management with experience with Community Programs, such as User Groups or Top Contributors
• Are a strong communicator and writer. Being successful in this role will require you to excel at both internal and external communication.
• Have experience working with individuals from different areas of the world and a basic knowledge of various cultures and customs.
• Are passionate about being a community and customer advocate. You understand why customer voices are so important.
• Are flexible and can adapt quickly when priorities change.
• Have experience working with a B2B community.
• Are an incredibly organized master multitasker.
• Have experience working with various online community platforms and tools.
• Know how to set goals, prioritize, and maintain focus when it comes to deadlines.
• Have fantastic interpersonal skills, are a great listener, and are extraordinarily empathetic.
• Are willing to go the extra mile to serve our customers.
• Have a good technical understanding and can pick up new tools quickly.
  

You are a REALLY great fit for this role if you also:

• Have additional experience in any of the following: Project Management, Customer Success, Customer Support, or Event Planning
• Have people management experience
• Have experience working with external vendors (software, swag), setting up SOWs, and submitting POs.
• Are comfortable using project management software, such as Trello, customer support software, such as Zendesk, and collaboration software, such as Confluence.
• Have experience creating/pulling reports in Salesforce and/or Domo and working with various forms of data.

We’re looking for a Senior Social Media Manager who will be responsible for developing and implementing organic and paid social media strategies that showcase amazing mmhmm use cases, foster community engagement, and drive product adoption.

In this role, you will create and execute monthly content calendars and paid campaigns across our social media platforms (Twitter, Facebook, LinkedIn, Instagram, YouTube, Reddit, etc.), and act as the voice of the brand and primary contact for customer social interactions. You will be responsible for identifying and advising on emerging social platforms and creating social strategies that integrate with our broader marketing initiatives.

The ideal candidate will have a proven track record of growing social audiences and delivering results for both organic posts and paid campaigns, with a drive for testing, learning, and making data-driven decisions.

YOU'LL BE RESPONSIBLE FOR:

• Creating and managing content calendars for engaging posts across all social media channels.
• Successfully developing and executing paid strategies and managing campaigns within various social channels.
• Writing strategic and creative briefs to guide content development.
• Collaborating with brand designers to create engaging visuals, including images, animations and videos for use on social media.
• Establishing and owning goals and performance metrics for organic social engagement.
• Creating performance reports that present actionable insights.

IDEALLY, YOU'LL HAVE:

• 6+ years of experience in social media marketing, preferably within consumer technology, video, or publishing.
• Excellent understanding of social media marketing and proven ability to execute campaigns across marketing initiatives and multiple social media platforms.
• A keen radar for industry trends and passion for staying abreast of emerging technologies and platforms.
• A strong grasp of analytics and ability to optimize content for important metrics.
• The ability to translate campaign results into actionable insights and digestible reports, including developing key KPI and ROI metrics/ dashboards.
• An abundance of creativity and a passion for developing and delivering big ideas.
• Outstanding written and verbal communication skills with an attention to detail.

The Social Media Manager is a full-time position reporting to the Head of Marketing & Communications. This role is a remote position, and can be based in any location. Since our distributed team works primarily across US time zones, US-based applicants are preferred. We offer comprehensive insurance benefits to our employees and their qualifying dependents, in addition to flexible vacation, a 401(k), parental leave, and a suite of optional benefits and perks programs.

We are looking to hire a Community Manager to help lead the strategy and execution of our own support community. This is a key role at Tribe, as it's vital that the company showcases to its customers how we use our own product to serve their needs!

• Lead the strategy, execution, and maintenance of Tribe's online support community.
• Be "the face" of Tribe within our support community.
• Work with the rest of the Customer Success team to ensure that all self-serve content is consistent across all support channels such as our Community, Knowledge Base, Live Chat, Email, and more!
• Enable Tribe's customers to self-serve through useful content about Tribe's suite of product features and 3rd party integrations within the community.
• Work cross-functionally with sales, marketing, product, engineering, and customer success to ensure community content is up to date.
• Ensure new product features and enhancements are properly scheduled and advertised within the community upon launch with robust content and how-to videos that generate engaging discussions with our customers.
• Continuously monitor and moderate new posts, comments, and members added to the community.
• Engage our customers within the community through strong community programs such as AMAs, virtual events, webinars, feedback surveys, contests, and more.
• Ensure product requests and reported bugs are properly documented and handed off to Tribe's product and engineering teams for review.
• Analyze community content to suggest effective solutions to increase customer satisfaction and net promoter scores.
• Analyze community engagement to measure ROI (Return on Investment)
• Develop relationships with strong customer evangelists within our support community.
• Short Term: willingness to get your hands dirty and speak directly with our customers over our customer support channels such as Live Chat and Email.

Requirements

• 2+ years experience in a Community Management role preferably in a software/SaaS company.
• Experience running community campaigns such as AMAs, virtual events, webinars, and feedback surveys.
• Solid understanding of software development and product strategy in a startup SaaS environment.
• Passion for community building and community software.
• Proficient experience using CRM/Email/Chat tools.
• Excellent written and oral English communication skills.
• Obsessed with the customer experience and genuinely empathize with our users.
• Excellent time management and prioritization skills and can handle multiple tasks with ease.
• Organized and self-sufficient.

We're hiring our first community manager at Circle. But, this isn't your average community role. 🤓

Circle is building the modern community platform for every creator and brand in the world: think "Shopify for creator/brand-led communities". We make it really easy for creators and brands to bring their discussions, membership and content all into one place.

We have big dreams for where to take our platform, and here's the thing: our customers are community-builders themselves. Naturally, this means we're investing heavily into our own customer community here at Circle (whoa, meta!).

The purpose of our customer community is to support our current customers with:

• Education around community-building (think live webinars, events, and expert interviews)
• Valuable relationships and connections
• A place to see how other community builders are using Circle and get tips and tricks on how to use the product.

We're looking for someone to lead the way for our community builders.

This is a remote role, and we're a 100% remote team of 10 (and growing!) based in the U.S., Czech Republic, Canada, India, New Zealand, and Macedonia.

Responsibilities

The TLDR: You'll be building out our community + helping our community builders succeed.

Some of your responsibilities would include things like...

• Create a high-touch onboarding experience for new community members. You'll build systems to ensure that each new member immediately gets value from the community. For instance, during onboarding we may have a questionnaire to gather information that we can use to make sure they get what they need from the community.
• Deliver and coordinate ongoing education around community building:
• Organize expert Q&As, coaching calls, sessions for members to show-off their communities, and deep dives on community building topics.
• Highlight examples of different Circle use-cases (i.e. microschools, memberships, etc.)
• Maintain a calendar/schedule and healthy cadence of content.
• Create processes for generating case-studies from community members and sharing them with the community. (In all formats, text, posts, videos, Q&As, etc.)
• Show everyone how to best use Circle, the product. Organize fun, lively discussions, events, webinars, and case studies around using the product.
• Maintain a CRM of the members in the Circle community so that we can better serve them. Specific examples could include things like making relevant introductions, ensuring they know about educational content in the community that’s a good fit for them, providing opportunities to connect them w/ other collaborators/partners/etc.
• Be an advocate for the community with Circle. Collaborate with Product, Customer Support, and Marketing on new product updates and feature announcements
• Be present and available for our community members. Generally, just be highly responsive and available to community members. As an example, make sure all posts and comments receive multiple, high-quality replies, in a timely manner.
• Lead and synthesize lessons about community building for our customer community. Our customers are community-builders themselves. And they look to us for guidance on best-practices.
• Work with the Circle co-founders to define KPIs for the Circle community. Specifically, what success is and how it should be measured.

Who we're looking for

Well — hopefully, it's you!

• You've built some type of an online community before.
• You have experience teaching online (or in person.) This could include delivering webinars, live presentations, coaching, creating courses, writing. And you've helped people get some type of results.
• You're familiar with online community tools (even better if you've played with Circle!) Or, you're comfortable learning them quickly.
• You have excellent writing skills. A large part of this role will be about communicating, both in the community and within our team here at Circle.
• You've managed a content calendar before. And been on a regular schedule of creating content.

If you're on the fence about applying, we suggest you apply. The best community leaders come from all types of backgrounds and often have less traditional paths. Here's are a few examples of experiences that could be useful in this role:

How to apply

👋 If you're interested in applying, please email our co-founder Andrew Guttormsen at andrew@circle.so. Feel free to include a quick note about why you're interested in the role, and links to any relevant prior work experience. Thanks!

Circle is a safe and open work environment for everybody. We particularly encourage you to apply if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQIA community.

What are we looking for?

• A strong community Manager who can influence communities to use Airmeet. Is well connected in the community ecosystem.
• Should have experience in managing communities preferably Tech communities
• Should have a strong online presences on social platforms/blogs/community
• Should have organized events small/big
• Prior event / webinar / podcast moderation experience.
• Has about 5-7 years of experience.
  

What can you Expect in the role?

• Build and engage online communities of knowledge professionals.
• Define and Drive content/community acquisition strategy to grow product reach in relevant customer segment
• Engage with influencers and business leaders in technology/business domains.
• Plan and execute online events, talk shows, fireside chats with guest speakers from the startup / business domain.
• Represent Brand at relevant events, conferences etc. Build partnerships.
• Craft compelling messages across marketing channels
  

What additional skills will help you stand out?

• Pro-active ownership
• Extrovert personality & interested in building authentic relationships
• Flexible with work challenges & processes
• Interested or passionate about a hobby/topic of interest.
• Self-disciplined & motivated
• Ability to hop on quick calls & lead with confidence
• Excellent communication skills
• Background in design and copywriting is a plus
  

Why Join Airmeet?

Let’s talk facts.

The world is going remote and the future of work is distributed. In such a world, learning from your peers, engaging with your tribe & building authentic professional relationships would be the key part of every knowledge professional’s life.

At Airmeet, we are laser-focused on creating the world’s best virtual events experience by designing India’s next big SaaS product company and building a unicorn (or a decacorn?) in the process.

We believe in 100% ownership & flexibility of how & where you work. As a remote-first startup, we look for only the best of the best people around the world.

Are you an A-player looking to hop on board a rocketship that’s locked, loaded & ready to blast off?

As a developer advocate, you will:

• Initiate new projects and technical integrations between DeepSource and tools in the broader ecosystem.
• Build demos, webinars, white papers and tutorials about emerging technologies and industry developments.
• Collaborate with internal teams on the product roadmap, market positioning, messaging and developer program initiatives.
• Gain industry recognition and credibility as a regular attendee, panelist and keynote speaker at technology conferences, trade shows, and press events.
• Deliver compelling presentations, product demos, sample solutions, technical blogs, and discussions to drive adoption of DeepSource.
• Scale, extend and drive the global expansion of existing community-focused programs, for example Hackathons, User Groups, and Meet-ups.
• Build relationships with community enthusiasts in the field to improve the experience of the open source developer community.

We’re looking for someone who has:

• 4+ years of relevant experience.
• The ability to work cooperatively with, and gain the respect of, software developers.
• Experience writing code, contributing to, and understanding of the community mechanisms of open source projects.
• Excellent written and verbal communication skills.
• Experience working with data science and analytics teams is a plus.

Learn more about DeepSource here. We offer competitive compensation with meaningful stock options, a generous vacation policy, workstation of your choice,. to name a few of the perks.

If you would like to be part of our team, send us any relevant work (GitHub, links to blogs, talks – anything you want to show to us) to jobs@deepsource.io.

We seek a Sr. Developer Advocate who will help us support, connect, and grow IPFS’s many online and offline communities.

IPFS is an open-source project that cares deeply about supporting its many communities -- from dweb developers, to browsers, to blockchain projects, to data storage hosts. Having healthy communities is critical for the long-term health of IPFS by ensuring that all contributors and users are welcome, engaged, and getting the help they need.

As the IPFS Sr. Developer Advocate, you will be responsible for providing tactical support for our engineering community, creating our global community strategy, and executing this strategy on the ground. Day-to-day, you might help us respond to community support questions, coordinate online and offline events, update existing documentation and issues for accuracy, and manage a team of global community ambassadors. Week-to-week in this role, you might design and implement new community engagement programs, conduct community research, and work with our communications and events teams to plan larger conferences and other events. As a Developer Advocate, you will be the face of IPFS to the community and our communities’ advocate to the IPFS working groups. Through it all -- the tactical and strategic work -- your warmth and thoughtfulness will be needed to maintain welcoming spaces for our community members.

This role comes with a tremendous amount of responsibility, but will also require you to get your hands dirty and execute. If you’re up for the challenge, we’d love for you to apply.

As a Sr. Developer Advocate for IPFS, you will…

• Manage developer community communications channels, including Slack, Matrix, Twitter, Discourse, Reddit, email lists
• Respond to open-source questions & support requests from community members, and help triage support requests to redirect to the appropriate person or team
• Synthesize product feedback from the community and share with the team
• Run and coordinate online and offline community events
• Develop written content to increase understanding and usage of the IPFS protocol
• Create new community engagement programs to increase the size, reach, and health of our global communities
• Create a global community strategy that incorporates your insights and research into successful community groups

You may be a fit for this role if you...

• Deeply understand distributed computing networks
• Previously managed communities for open-source projects
• Have experience with developer relations and developer support
• Have a technical background, and can code in one or more languages
• Have strong interpersonal, written, and verbal communication skills
• Enjoy taking initiative to solve open-ended problems

Bonus points…

• Experience writing documentation or producing other content to synthesize and simplify technical concepts for technical and non-technical audiences
• Have coordinated large events and conferences in the past
• Have managed community grant or sponsorship processes
• Experience with P2P,  blockchain, and dapp development tools and workflows

Big Sky Health’s Social Media Manager will be responsible for growing and maintaining our thriving community of social media followers, an active blog, and millions of monthly active app users. This role will also assist with development and execution of multi-channel marketing campaigns and oversee analytics and insights for Big Sky Health’s digital channels. In this role, you will:

• Develop content and campaign ideas for Big Sky Health’s digital channels
• Respond to all inbounds across social and online channels
• Facilitate conversations—both public-facing and via DM—with our users on Instagram, Twitter, Facebook, our #ZeroFasting Facebook group, and other emerging platforms.
• Partner with Big Sky Health’s nutrition advisor to ensure accuracy of replies to all health-related user questions
• Manage and grow Big Sky Health’s blog, including posting content and responding to comments
• Identify and share unique user stories that are surfaced on our digital channels
• Engage with influencers and keep a log of all brand advocates
• Maintain a repository of positive follower feedback related to key business categories
• Complete weekly and monthly analytics reports for digital channels including, but not limited to, social media channels and our brand’s blog
• Alert team to trending issues related to our products and the broader topics of fasting, alcohol moderation, and meditation

What we’re looking for

The individual in this role will enjoy a mix of direct fan engagement, internal process improvement, and insight sharing. If you’ve been looking for an opportunity to nurture a growing online community with the flexibility of working from anywhere, this role could be perfect for you!

Skills that will help you excel in this role:

• 3-5 years of experience managing digital ecosystems for brands, with a heavy focus on social media content development and community management
• You have great judgment, and know when to ask for help versus running on your own
• You’re able to adapt to a fast-paced work environment
• You’re a great written communicator—hello, phenomenal grammar skills!
• You’re able to master writing within the confines of a brand’s voice and tone
• You’ve managed highly engaged online communities in the past
• Bonus points: you’ve worked with a digital health company

How to apply

Please email your resume and cover letter to careers@bigskyhealth.com.

We’ve got big dreams and an exciting roadmap that reflects that. Join us!

As a Community Success Manager, you will report directly to the COO and manage enterprise customers. This is the first hire on the Success team.

The first 15 hires are a company’s destiny. Not only will you drive higher customer happiness, retention, and expansion of Icebreaker’s business, but you’ll also build the foundation on top of which the Success team will grow. You’ll inform the direction of our platform by ensuring the entire company has a deep understanding of what our customers need. You’ll shape our company culture for years to come.  

In this role, you’ll support Icebreaker’s enterprise customers, a group of large, distributed name-brand companies that use Icebreaker to build community, culture, and connection. Use cases include:

• New hire onboarding
• Trainings and workshops
• Inter and intra team bonding
• Happy hours and celebrations
• Retreats and offsites

We aspire to build a community-first culture and revolutionize the way people work. Join us!

Our Dream Candidate

• Expert relationship manager — Building and managing relationships is your jam. You are friendly, energetic, and warm. Your high emotional intelligence allows you to quickly build deep relationships. These qualities also make you an awesome teammate.
• Systems thinker — You are strategic and analytical. You think in terms of process and systems, allowing you to manage multiple competing priorities at the same time. You also know there’s such a thing as too much process.
• ‘Future of Work’ obsessed — You are obsessed with the future of work. You read about it. You talk about it. You might even write about it. COVID-19 has upended everything, and you’re hungry to define what comes next.
• Embody our mission — Community plays an active role in your life. You know that companies are communities, too. You care deeply about giving all humans a sense of belonging.
• Icebreaker evangelist — You absolutely love the Icebreaker platform and the human connection it enables. You see endless applications to build internal and external communities at companies, and want the world to know. If you haven’t used Icebreaker yet, come to a demo.

You Will

• Manage enterprise-level customers
• Drive the entire post-sales customer lifecycle: onboarding, training, adoption, support, renewal, expansion, and relationship building
• Consistently measure, track, and report on the health of your customers to identify opportunities for expansion and address potential issues
• Build systems and processes from scratch, and see through their implementation in partnership with Icebreaker’s COO
• Become an expert on work culture and leverage that expertise to advise customers on using Icebreaker to reach their goals
• Partner with Icebreaker’s COO to build and run the newly formed Icebreaker Customer Advisory Board
• Act as a voice of the customer: collect and synthesize feedback for our product team to validate (or invalidate) our product direction, and identify new opportunities
• Prioritize customer experience with a focus on customer happiness and retention

You Have

• 4+ years of experience in customer success, client relationship management, or management consulting
• A proven track record of success managing enterprise-level relationships
• Experience establishing metrics and reporting on success metrics
• Excellent people management, communication, organizational, and presentation skills
• Expertise in community, culture, and connection — and a hunger to keep learning
• Deep familiarity with — and dare we say love for — tools like Excel, Asana, and Salesforce
• Ability to thrive in a fast-paced and ever-changing startup environment
• Former startup experience a plus

What We Offer

• Compensation package includes both salary and equity
• Medical and dental insurance benefits
• Flexible, remote-first work environment
• The opportunity to facilitate community and connection

Interested? Send your resume and a short note about why this role speaks to you to Lisa Conn: lisa@icebreaker.video

MATTER is looking for a community manager who lives and breathes our mission and exemplifies it in every interaction with the public. You not only know how to build and cultivate a community from scratch, but you care deeply about the quality of that community — from stoking participation around shared values like understanding and empathy, to setting a high bar for respectful and open discourse, to creating a membership vibe that’s unlike any other platform. Sure, growth is important, but quality is paramount.

You are a versatile and avid connector and media consumer with 3-5 years of relevant experience. You have a strong understanding of the MATTER crowd, plus an uncanny ability to attract the right people into our universe. You’re a great communicator — both IRL and online — and you pride yourself on being energetic, curious, tactful, patient and fun. You know that building a community people want to be part of is hard work, and you’re here for it.

ROLES & RESPONSIBILITIES

You are the proprietor in the ‘café’ that is MATTER. Your remit is everything from attracting new customers and making them feel welcome, to making sure your current customers are stimulated and satisfied. This could include but is not limited to:

• User outreach

• Onboarding and other community engagement programs

• Conversation seeding

• Comment moderation

• Community guidelines enforcement

• Support and troubleshooting

• Representing user feedback and needs internally

• Product education and tutorials

QUALIFICATIONS

• An avid media and technology consumer with a background in journalism, social sciences, politics, psychology, tech

• You have a heart for social impact and believe you can make a difference

• You are calm, diplomatic and don’t get ruffled by dissent or debate

• You are a leader in your field and geek out on community management

• You challenge standard thinking with new ideas, approaches and solutions

• Experience with Asana, Airtable is a plus

• Customer service experience is a plus

OTHER DETAILS

• This will be a full-time position starting in the fall

• Work is (obviously) remote and can continue to be, but you are expected to be available for meetings at North American East and West Coast times

FINALLY, we can’t achieve our mission unless we have a diverse team. This encompasses all of the unique characteristics that make us human: race, gender identity, sexual orientation, age, religion, disability, education, political affiliation — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The through-line is always a shared sense of purpose and a commitment to values like honesty, tolerance, and empathy.

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

HOW TO APPLY

• Email join@willitmatter.com by close of business on August 14, 2020, with the subject line: COMMUNITY MANAGER ROLE followed by your name

• Let us know in 500 words: If MATTER is your café, what kind of vibe do you set and how? What are people talking about in this café? What do you do if there is a kerfuffle among the customers?

• Attach your CV

About the Role

We’re looking for a creative, highly organized Social Media Manager with a proven track record managing B2B enterprise social media campaigns. You should have proven experience creating content, executing well, and using analytics to measure results. You will be directly responsible for executing campaigns that drive conversation and engagement on our social channels. In addition to being responsible for daily creation and posting, you will focus on developing and executing an ongoing calendar of proactive content that mixes core brand messages, marketing campaigns, company news, and field marketing events. You will work with the marketing team to tailor content to help generate leads and report on the ROI.

Responsibilities

• Content strategy, creation, and curation: day-to-day strategy, calendar development and execution of targeted, brand-driven content for all Bevy and CMX channels including Facebook, Instagram, Twitter, LinkedIn, and others.
• Create, edit, and animate video to provide compelling, education-driven content.
• Social measurement and analytics: leverage internal and external measurement tools to analyze activity that informs program planning, as well as provide reports on performance, and continually find ways to improve.
• Organize, maintain, and monitor video content on social platforms as our product matures.
• Run social media campaigns, design experiments, develop content strategy, and execute social media content campaigns on a weekly and monthly basis.
• Investigate and test new social channels to communicate with our existing customers and future prospects.
• Create and scale social media content pipeline and deployment process to systematize the content creation pipeline.

Key Performance Metrics

• Audience Growth
• Engagement
• Content Reach
• Leads

Skills and Capabilities

• Demonstrate creativity and documented immersion in social media. (Give links to profiles as examples).
• Proficient in content marketing theory and application.
• Experience sourcing and managing content development and publishing.
• Ability to jump from the creative side of marketing to analytical side, able to demonstrate why your ideas are analytically sound.
• In-depth knowledge and understanding of social media platforms, (Linkedin, Facebook, Twitter, Instagram, YouTube, Pinterest etc.) and how each platform can be deployed in different scenarios.
• Excellent writing and language skills.
• Working knowledge of the blogging ecosystem relevant for B2B enterprise solutions.
• Ability to effectively communicate information and ideas in written and video format.
• Exceeds at building and maintaining sales relationships, online and off.
• Practice superior time management.
• Team player with the confidence to take the lead and guide other employees when necessary. (ie: content development, creation and editing of content, and online reputation management).
• Good technical understanding and can pick up new tools quickly.
• Working knowledge of principles of SEO including keyword research and Google Analytics. Highly knowledgeable in the principles of “Search and Social.”
• Functional knowledge and/or personal experience with WordPress CMS (self-hosted).
• Winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
• Ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and the communities we serve.

Venafi is looking for a Director/Senior Manager, Community to work closely with the Senior Director, Community doing all of the above for our community of Warriors. Are you passionate about making a positive impact and protecting the world from cybercriminals? If so, you may be a natural Venafi Warrior!

How you’ll be protecting the world:

• Work with the Senior Director, Community to define and execute on the community strategy, roadmap, and success metrics.
• Develop a community content strategy. Manage and execute on that strategy.
• Work closely with the Senior Director, Community on building the internal engagement strategy, and working with internal teams on community engagement.
• Work alongside Senior Director, Community to build community programs like a User Group Program, Top Contributors Program, or Community Mentorship Program
• Engage regularly with our amazing community members, providing them with any community-focused support and resources they need. Focus on nurturing the community to ensure its success.
• Constantly gather feedback from the community and voice that feedback to the appropriate internal teams.
• Identify opportunities to surprise, delight, and show our community members how much we appreciate them.
• Help plan and run any/all community events throughout the year.
• Manage and regularly update all community data including tracking metrics, community activity, etc.
• Update and manage all internal and external community documentation.
• Run community onboarding and offboarding.
• Escalate and flag issues to Senior Director, Community as needed.

You are a great fit for this role if you:

• Have 5+ years in Community Management with experience with Community Programs, such as User Groups or Top Contributors
• Are a strong communicator and writer. Being successful in this role will require you to excel at both internal and external communication.
• Have experience working with individuals from different areas of the world and a basic knowledge of various cultures and customs.
• Are passionate about being a community and customer advocate. You understand why customer voices are so important.
• Are flexible and can adapt quickly when priorities change.
• Have experience working with a B2B community.
• Are an incredibly organized master multitasker.
• Have experience working with various online community platforms and tools.
• Know how to set goals, prioritize, and maintain focus when it comes to deadlines.
• Have fantastic interpersonal skills, are a great listener, and are extraordinarily empathetic.
• Are willing to go the extra mile to serve our customers.
• Have a good technical understanding and can pick up new tools quickly.
  

You are a REALLY great fit for this role if you also:

• Have additional experience in any of the following: Project Management, Customer Success, Customer Support, or Event Planning
• Have people management experience
• Have experience working with external vendors (software, swag), setting up SOWs, and submitting POs.
• Are comfortable using project management software, such as Trello, customer support software, such as Zendesk, and collaboration software, such as Confluence.
• Have experience creating/pulling reports in Salesforce and/or Domo and working with various forms of data.

Morning Brew is looking for a Community Editor to join our team in NYC. While this position is based in New York City, office colocation will be contingent on stay-at-home orders; until then, all employees are working remotely.

Just so we’re clear: we’re not a coffee company.

Morning Brew is a New York City-based media company that’s disrupting the traditional business news landscape. Our goal is to make the business world more engaging for the modern business leader through relatable and digestible content.

Plus, we’ve got some other cool stuff in the works.
‍

Right now, we’re creating content for five different franchises:

- Our core e-mail newsletter that gives 2.4 million subscribers all the business news they need in five minutes.

- Emerging Tech Brew keeps over 185,000 readers up-to-date on the technological advancements that are changing the world of business.

- Retail Brew delivers the most important retail business news to over 115,000 industry professionals.

- Marketing Brew gives 94,000 marketing professionals the most important news they need to do their jobs well.

- And Business Casual, Morning Brew's inaugural podcast, dives into the most important topics in business, from big tech to the gender equality gap.

We’re committed to building a diverse and inclusive team that’s representative of our readers.
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Role Purpose:

As Morning Brew continues to expand, we have begun to prioritize revenue diversification beyond advertising revenue. And because we have built a heart loyal, 2,400,000-person audience, there is an opportunity to build new, valuable products for our readers, that allow us to establish a direct monetary relationship with them.

The Community Editor will own the strategy that bridges content and community for our first paid product. This is a unique opportunity to join a small team and make a large impact on a new product before it launches.

Role Expectations

• Build connections in the community through conversation moderation and creative initiatives
• Work with the Lead Editor to ensure content aligns with the desires of the community and includes easter eggs to elevate member experience
• Develop a community playbook/guidelines to create an engaging, safe space for members to interact within
• Work with the Product Manager to assist with the operations of (virtual) events and speaker series for the community
• Leverage social channels to enhance on-platform conversation and help market the membership
• Ensure that moderation efforts are set up to scale with efficiency and quality across the platform
• Assist in developing tools and features to monitor, track performance and report on trends of user generated content

Qualifications

• Experience managing a community and moderating discussion online
• Experience with building engagement and creating initiatives for paid subscribers  
• Strong understanding of business strategies, business models, and timely business news
• Strong written and presentation skills, published writing is an asset

We’re looking for an experienced Community professional to take ownership of creating a self-sustaining community of superfans across our industries and with our target personas. Your goal will be to drive awareness of Glean’s mission to improve the lives of millions of learners — whatever the challenges they may face. You will be a force to be reckoned with in creating momentum and delighting customers and prospects alike.

About this role

Everyone at Glean believes that the technology we create can be a power for good, empowering any learner’s ability to succeed. To do this, we need to be driven by the experts in our field, our customers and influencers. We think that the Glean brand should be people-powered and we use our community efforts to stay connected with and learn from our key personas. As Community Lead, you will drive your vision of community forward; filling the role as both our customer champion within the wider Marketing team and our brand ambassador with prospects and customers.

Community should amplify our thought-leading conversations about note taking, learning, and support for learners within our target markets to help us achieve our ambitious Growth targets. The role offers significant autonomy in developing strategies and managing our community efforts, with the potential to work across multiple markets. We’ve made a start, but we need you to see the bigger picture and drive community growth at an unprecedented rate.

Responsibilities

Community Vision

• Strategise and then build engaged, self-sustaining communities of our key personas that bring long term value to the business.
  
• Define key metrics that will help measure reach, traffic and engagement to understand and improve upon the brand experience.
  
• Ensure a consistent and enjoyable user experience during every interaction with the community.
  
• Aggressively increase engagement and membership with a range of strategies, tactics, and across multiple channels.
  

Owned Brand Events

• Make our owned brand events the go-to source of information in the Community and industry.
  
• Execute and promote our owned brand events for increased awareness of Glean across our markets.
  
• Contribute and align to our ongoing marketing campaign plans.
  

Influencer & Advocate Strategy

• Develop an influencer and advocate strategy that helps grow the reach of the community and brand.
  
• Build relationships with key influencers and advocates in order to identify opportunities for the community and for developing social proof.
  
• Identify cross-departmental opportunities to seek out content contributors for owned brand and external events.
  
• Network extensively across the industry and relevant markets to proactively identify and meet new influencers.
  

Research & Insight

• Run surveys and gather research on community opinion related to marketing campaigns and company research.
  
• Distribute relevant insight to stakeholders across the business.
  

Requirements

What we’re looking for

• Essential: Demonstrable experience of managing and growing a community
  
• Preferable: Experience of working with a North American market and/or SaaS product
  
• Highly experienced and engaging networker
  
• Broad marketing portfolio with skills in email, social, and content writing  
  
• Skilled written and verbal communicator
  
• Excellent people skills with ability to build and maintain valuable relationships  
  
• High levels of empathy and self-awareness
  
• Tenacious, proactive, innovative
  
• Unafraid to define a vision and create urgency in achieving your goals
  
• Skilled stakeholder and project manager

The Tableau Community represents the very best of what data people can be. When we come together, we create a vibrant place for all data lovers to learn, share, and most importantly, connect. As the Community Program Specialist in EMEA, you will  help support and drive engagement with Tableau’s Community in-region. You will support the growth and operation of existing community programs and initiatives (including Tableau User Groups,  Tableau Academic Programs, Tableau Recognition Programs) as well as innovate and create new ways for our community to connect. You will actively engage with community groups and champions, representing the face of Tableau.

What you'll be doing...

• Leverage global programs and efforts - develop and drive the community engagement for the EMEA region, helping Tableau drive impact and achieve our goals
• Develop and evolve existing User Group programs to scale and drive against engagement metrics
• Lead local Academic program efforts to increase activations and engagement
• Develop relationships and engagement opportunities with regional champions including Tableau Zen Masters and Ambassadors  
• Support Community representation and participation in regional events
• Act as the main Tableau point of contact for all community members and connect them with different parts of our organization
• Represent Tableau and the Community team to our audiences, via workshops, presentations and community calls
• Educate and integrate with the Marketing and Sales teams to extend impact
• Closely collaborate with the Regional Centre of Expertise to extend Community impact in the region
• Engage with the Tableau Community on social media platforms
• Conduct analysis and reporting on regional community engagement success metrics
• Support community team efforts to reach new audiences (developers, internal communities)
• Maintain a calendar of outreach activities, including community events, workshops, appearances and other communication opportunities

Who you are…

• A people person. Ready to engage with our customers and community. Strong interpersonal and teamwork skills
• Entrepreneurial. The ability to own projects from start to finish. Willing to take risks and pursue new ideas even when they go against how things have been done.
• Excellent Communicator. Strong presentation skills and comfortable with public speaking. Excellent writing ability, including the ability to communicate technical concepts. French/German Language skills a plus..
• A Data Person. Not afraid of getting your hands on data. You love diving and to see what you can find.  1+ year of Tableau experience (or experience using Excel or other analytics products to analyze and communicate data). If you have a Tableau Public Profile, please share it with us.
• Collaborative. A team player interested in working with people with varied backgrounds and interests.
• Languages: French/German preferred but not essential

PicsArt is seeking a Senior Community Engagement Manager to help oversee the development and management of PicsArt’s online community of top creatives through the execution of key initiatives. The ideal candidate is proactive, collaborative, analytical, excellent at multitasking, and loves working in the fast-paced tech space.

This is a rare opportunity to join an extremely fast-paced and dynamic consumer tech company that’s already the world’s #1 creative platform and social editing app with more than 150M active users and an install base of more than 1B! This position is for salaried, exempt employment and can be based in San Francisco, Los Angeles, or New York City (working from home remotely until it is safe to return to our offices) and reports directly to the Community Operations Manager in San Francisco.

RESPONSIBILITIES

• Connect with our community of digital artists (PicsArt Masters) and foster strong, high-trust relationships.
• Develop content to engage and support our community by understanding their motivations and needs.
• Measure, monitor, and build comprehensive reporting based on social listening (community feedback, trends, and insights) on a regular cadence. Provide recommendations for continuous improvement.
• Work closely with the Community Operations Manager to effectively evaluate and measure the value and success of our community programs.
• Collaborate cross-functionally with other user-facing teams (Trust & Safety, Product Marketing, Social Media, etc.) to ensure user communications are consistent throughout.

QUALIFICATIONS

• 2-3 years of experience in community management, content marketing, or related fields;
• Experience building, fostering, and managing online communities of loyal users;
• Experience managing a content calendar and creating engaging content;
• Ability to discover, engage, and empower advocates within the community and develop high-trust relationships with them;
• Energetic, self-starter who takes initiative and owns projects while collaborating with others across the globe;
• Strong written and verbal communication skills in English;
• Familiarity with community management platforms and tools is a plus;
• Knowledge of Spanish is a plus.

What we seek and value most in our candidates

Professionalism in both soft and hard skills; motivation to grow, learn and share, positive attitude, flexibility, transparency, ownership and the most important - passion and commitment.

We’re looking for a Community Operations Manager to support our rapidly growing community of investors. You’re excited to immerse yourself in a social network that centers on investing, business news, and financial literacy, and enjoy both the people-first interactions and behind-the-scenes maintenance required to keep communities operating smoothly. Past experience in a community or people-facing role is a plus.

This role is remote for the time being, but will eventually be based in our New York office.

Key Responsibilities:

• Enhance the new member experience. You’ll bring a personal touch to welcoming new members to our community, nurturing enthusiastic newcomers into active participants and driving excitement along the way.
• Keep the community flywheel turning. You live and breathe what’s happening on Public. You lead by example, encouraging thoughtful commentary and dialogue, and moderate activity that doesn’t belong.
• Delight the Public community. You keep the excitement buzzing by proactively sending swag and other perks to our community members.
• Keep a finger on the pulse. You keep track of noteworthy people and conversations that are happening on Public. You’re detail-minded and know how to keep the behind-the-scenes looking sharp.

Benefits:

• Be part of a company with a real mission you can be proud of.
• We operate on clear principles that guide our decisions and how we operate.
• We are growing rapidly, but are still at a size where you will learn A LOT. This role can be a catalyst to grow your skills and experience.
• We offer great health care plans and pay the full premium for you, your spouse, and kids.
• This also counts for dental and vision.
• Commuter benefits are offered as well.
• And a 401k with matching from the company.
• Additionally, you can pick your own computer.
• And receive a corporate card to pay for things you need to get your work done.

We're lucky to have a vibrant, creative community building all kinds of cool things with Notion. They host online and offline events, make videos, share advice and templates, translate marketing into other languages, and so much more. This global community plays a huge part in inspiring users in ways we never thought possible. Right now, this is overseen by just one person. We're looking for a natural community leader to join us to grow this movement worldwide.

What You'll Do:

• Scale. You'll help us plan and execute ways for us to scale our community programs while retaining the same positivity and kindness felt in the community since early on. This requires a lot of detail-oriented logistics - from setting up webinars and email campaigns to polishing templates and moderating forum conversations.
• Empower. We have a group of passionate, generous leaders in the community who lead local Notion groups around the world. We want to make sure they have all the tools to succeed, stay in close contact with the team, and are motivated to grow together with us.
• Build. Devoted members of our community have created an enormous amount of resources for all kinds of Notion uses cases, levels of experience, and different languages. You'll collaborate with creators around the world to surface the best content on our platforms and build out our own hub for community creation and interaction.
• Listen. You'll constantly monitor and participate in conversations about Notion across the internet, and among our power users, surfacing sentiment, exceptional user-generated content, and feedback from both new and power users. You'll share insights and lessons directly with the team to influence product development, marketing campaigns, and more.
• Test. The faster we can figure out what works, the sooner we can provide more value to the community. You'll identify metrics that actually map to our goals, use them to figure out what programs we should invest in, and relentlessly iterate.

What We're Looking For:

• You're a Notion power user. You're comfortable building relational databases and sharing your own templates. You've watched dozens of the advanced tutorials on YouTube and been to at least one Notion meetup.
• You're already an evangelist. You enjoy helping people set up their Notion workspaces and spend a time teaching folks how to use the product or answering questions.
• You've built significant communities. You've helped create or moderate a vibrant community for yourself or a company before. You come with a toolkit of tactics to do this again for us. You love connecting people and helping others when the opportunity arises.
• You're analytical. You know how to conduct experiments, understand metrics in a tool like Amplitude, and create reports.
• You're comfortable with video. You've created videos on YouTube or Loom and hosted webinars for a company. You're charismatic and easy to understand on video.
• You're familiar with social platforms. You're experienced with tools like Facebook Groups, Slack, Discord, and Telegram. You stay up to date with the latest tools that could help us foster stronger community.

Bonus Points If:

• Aesthetics are important to you. You like what Notion has done with the brand so far, but you have your own creative convictions too — most of us are artists in some respect ;)

We are looking to hire a Community Manager to help lead the strategy and execution of our own support community. This is a key role at Tribe, as it's vital that the company showcases to its customers how we use our own product to serve their needs!

• Lead the strategy, execution, and maintenance of Tribe's online support community.
• Be "the face" of Tribe within our support community.
• Work with the rest of the Customer Success team to ensure that all self-serve content is consistent across all support channels such as our Community, Knowledge Base, Live Chat, Email, and more!
• Enable Tribe's customers to self-serve through useful content about Tribe's suite of product features and 3rd party integrations within the community.
• Work cross-functionally with sales, marketing, product, engineering, and customer success to ensure community content is up to date.
• Ensure new product features and enhancements are properly scheduled and advertised within the community upon launch with robust content and how-to videos that generate engaging discussions with our customers.
• Continuously monitor and moderate new posts, comments, and members added to the community.
• Engage our customers within the community through strong community programs such as AMAs, virtual events, webinars, feedback surveys, contests, and more.
• Ensure product requests and reported bugs are properly documented and handed off to Tribe's product and engineering teams for review.
• Analyze community content to suggest effective solutions to increase customer satisfaction and net promoter scores.
• Analyze community engagement to measure ROI (Return on Investment)
• Develop relationships with strong customer evangelists within our support community.
• Short Term: willingness to get your hands dirty and speak directly with our customers over our customer support channels such as Live Chat and Email.

Requirements

• 2+ years experience in a Community Management role preferably in a software/SaaS company.
• Experience running community campaigns such as AMAs, virtual events, webinars, and feedback surveys.
• Solid understanding of software development and product strategy in a startup SaaS environment.
• Passion for community building and community software.
• Proficient experience using CRM/Email/Chat tools.
• Excellent written and oral English communication skills.
• Obsessed with the customer experience and genuinely empathize with our users.
• Excellent time management and prioritization skills and can handle multiple tasks with ease.
• Organized and self-sufficient.

We're hiring our first community manager at Circle. But, this isn't your average community role. 🤓

Circle is building the modern community platform for every creator and brand in the world: think "Shopify for creator/brand-led communities". We make it really easy for creators and brands to bring their discussions, membership and content all into one place.

We have big dreams for where to take our platform, and here's the thing: our customers are community-builders themselves. Naturally, this means we're investing heavily into our own customer community here at Circle (whoa, meta!).

The purpose of our customer community is to support our current customers with:

• Education around community-building (think live webinars, events, and expert interviews)
• Valuable relationships and connections
• A place to see how other community builders are using Circle and get tips and tricks on how to use the product.

We're looking for someone to lead the way for our community builders.

This is a remote role, and we're a 100% remote team of 10 (and growing!) based in the U.S., Czech Republic, Canada, India, New Zealand, and Macedonia.

Responsibilities

The TLDR: You'll be building out our community + helping our community builders succeed.

Some of your responsibilities would include things like...

• Create a high-touch onboarding experience for new community members. You'll build systems to ensure that each new member immediately gets value from the community. For instance, during onboarding we may have a questionnaire to gather information that we can use to make sure they get what they need from the community.
• Deliver and coordinate ongoing education around community building:
• Organize expert Q&As, coaching calls, sessions for members to show-off their communities, and deep dives on community building topics.
• Highlight examples of different Circle use-cases (i.e. microschools, memberships, etc.)
• Maintain a calendar/schedule and healthy cadence of content.
• Create processes for generating case-studies from community members and sharing them with the community. (In all formats, text, posts, videos, Q&As, etc.)
• Show everyone how to best use Circle, the product. Organize fun, lively discussions, events, webinars, and case studies around using the product.
• Maintain a CRM of the members in the Circle community so that we can better serve them. Specific examples could include things like making relevant introductions, ensuring they know about educational content in the community that’s a good fit for them, providing opportunities to connect them w/ other collaborators/partners/etc.
• Be an advocate for the community with Circle. Collaborate with Product, Customer Support, and Marketing on new product updates and feature announcements
• Be present and available for our community members. Generally, just be highly responsive and available to community members. As an example, make sure all posts and comments receive multiple, high-quality replies, in a timely manner.
• Lead and synthesize lessons about community building for our customer community. Our customers are community-builders themselves. And they look to us for guidance on best-practices.
• Work with the Circle co-founders to define KPIs for the Circle community. Specifically, what success is and how it should be measured.

Who we're looking for

Well — hopefully, it's you!

• You've built some type of an online community before.
• You have experience teaching online (or in person.) This could include delivering webinars, live presentations, coaching, creating courses, writing. And you've helped people get some type of results.
• You're familiar with online community tools (even better if you've played with Circle!) Or, you're comfortable learning them quickly.
• You have excellent writing skills. A large part of this role will be about communicating, both in the community and within our team here at Circle.
• You've managed a content calendar before. And been on a regular schedule of creating content.

If you're on the fence about applying, we suggest you apply. The best community leaders come from all types of backgrounds and often have less traditional paths. Here's are a few examples of experiences that could be useful in this role:

How to apply

👋 If you're interested in applying, please email our co-founder Andrew Guttormsen at andrew@circle.so. Feel free to include a quick note about why you're interested in the role, and links to any relevant prior work experience. Thanks!

Circle is a safe and open work environment for everybody. We particularly encourage you to apply if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQIA community.

What are we looking for?

• A strong community Manager who can influence communities to use Airmeet. Is well connected in the community ecosystem.
• Should have experience in managing communities preferably Tech communities
• Should have a strong online presences on social platforms/blogs/community
• Should have organized events small/big
• Prior event / webinar / podcast moderation experience.
• Has about 5-7 years of experience.
  

What can you Expect in the role?

• Build and engage online communities of knowledge professionals.
• Define and Drive content/community acquisition strategy to grow product reach in relevant customer segment
• Engage with influencers and business leaders in technology/business domains.
• Plan and execute online events, talk shows, fireside chats with guest speakers from the startup / business domain.
• Represent Brand at relevant events, conferences etc. Build partnerships.
• Craft compelling messages across marketing channels
  

What additional skills will help you stand out?

• Pro-active ownership
• Extrovert personality & interested in building authentic relationships
• Flexible with work challenges & processes
• Interested or passionate about a hobby/topic of interest.
• Self-disciplined & motivated
• Ability to hop on quick calls & lead with confidence
• Excellent communication skills
• Background in design and copywriting is a plus
  

Why Join Airmeet?

Let’s talk facts.

The world is going remote and the future of work is distributed. In such a world, learning from your peers, engaging with your tribe & building authentic professional relationships would be the key part of every knowledge professional’s life.

At Airmeet, we are laser-focused on creating the world’s best virtual events experience by designing India’s next big SaaS product company and building a unicorn (or a decacorn?) in the process.

We believe in 100% ownership & flexibility of how & where you work. As a remote-first startup, we look for only the best of the best people around the world.

Are you an A-player looking to hop on board a rocketship that’s locked, loaded & ready to blast off?

MemSQL is looking for a Community Manager to engage and drive adoption of MemSQL, particularly around the MemSQL Community Edition. You will drive growth in the number of community members, the level of their participation and contribution, and the depth of their engagement in the community and with MemSQL.

The Community Manager understands customer needs and is passionate about user success. You will be responsible for community engagement, management, and crossing boundaries internally between product management, marketing, engineering, and sales.

The ideal candidate wants to drive change, loves talking about new technologies and helping people realize what new technologies can do for them.

This role is focused on the growth of the community and the adoption of MemSQL Community Edition. This role reports to the Field CTO and VP of Product Marketing.

Responsibilities

• Increase the size and participation level of the MemSQL Community.
• Grow the adoption and use of MemSQL Community Edition.
• Be a constant advocate for creators in the developer community
• Within MemSQL, work cross-functionally across Engineering, Product Management, and Marketing to develop the best approaches for community growth and engagement
• Organize and oversee virtual and in-person community events that showcase the strength of the MemSQL community network.
• Shape retention strategies to help drive long-term, successful partnerships with user group leaders, partners, sponsors, speakers, evangelists, and influencers whom you identify and develop in the community.
• Build a developer community and manage day-to-day engagement with users.
• Author content for all community-team-owned marketing channels: blog, email, social, event websites, Forum and our community newsletter
• Research, set up, and manage internal and external systems to track ROI, customer insight, and other business opportunities.

Desired Skills and Experience

• Comprehensive experience with databases, data warehouses, Hadoop and Spark ecosystems.
• Excellent public speaking and presentation skills. Ability and affinity for communication in both formal and informal situations.
• ​Additional experience valued in machine learning and distributed processing frameworks.
• Solid knowledge of enterprise data management software and data pipelines, and data-driven applications.
• Strong knowledge of enterprise databases, applications, and big data markets.
• Desire to help build a high-growth business. Start-up experience valued.
• Bachelor's or higher college/graduate degree.
• Excellent leadership, management, and communications skills. Demonstrated ability to partner with engineering teams to learn and demo new products and features.
• Customer engagement and customer resolution experience with dedication to customer success.
• High-energy drive combined with ability to work as an individual contributor.
• Ability to balance technology, marketing, and engineering scenarios.
• Strong work ethic, proven record of rejecting setbacks, and enthusiastic presence to reach ambitious goals.

One of the most enduring mottos of Wyze is to be friends with our customers. The

Community Team has a great passion and deep love for our community. We nurture

and form lasting relationships between Wyze and our customers. Many of these

customers become regulars that you will become familiar with over a period of months

to years.

This team functions as the voice of the customer and passes information

between the community and appropriate Wyze teams. Strong empathy with solid

boundaries are key traits for any person joining this team. Team members will

need the ability to separate acute customer frustration from their perception of the

customer as a whole. Many of our strongest supporters were once unsatisfied

customers needing to be heard. Part of the role is maintaining a platform for customers to

provide feedback that can help Wyze improve our products and services.

The Community Team facilitates communication both externally and internally with

engagement-heavy roles. Our consistent work with different Wyze teams allows us the

scope to facilitate discussion about upcoming projects with aligned or conflicting

directions. Often, the Community Team is in a position to speak about how company

decisions will or have been affecting the community. The ability to analyze trends and

represent them accurately while in multi-department discussions is necessary.

We are looking for people passionate about Wyze’s vision of making smart tech for

everyone and democratizing the industry. The ideal candidate would already have genuine interest in technology and consumer gadgets and feel comfortable using smart tech in their own home (including smart cameras and speakers). The Community Team engages in basic troubleshooting online and all members are required to have at least a basic understanding of how our products are intended to function. This allows them to help resolve issues as well as identify and report bugs.

‍

You already have these qualifications and love what you do!

‍● Empathy while maintaining boundaries

● Demonstrated response efficiency

● Strong cross-functional communication and collaboration

● Strong ownership of cross-functional projects

● Distinguishing escalation situations

● Prioritizing tasks and delivering timely results

● Ability to perform basic troubleshooting for products and services

● Ability to respond appropriately to social media posts

● Understanding and engaging in community platform culture

● Recognizing community guideline violations

● Maintaining the approved Wyze voice and tone

● Excellent grasp of English with minimal errors

Bonus points if you can say yes to any or all of the following:‍

● Bachelor’s Degree in Business, Communication, or other relevant fields

● Experience managing community platforms (1+ years of consistent work)

● Contributing to community growth and health initiatives

● Working with and nurturing community volunteers

● Experience mediating conflict between community members

● Prioritizing necessary work during emergencies

● Responding effectively to major community guideline violations and emergencies

● Analyzing and reporting community metrics

● Experience in beta programs, user surveys, security and privacy

If a candidate has the required skills but not the desired skills, they may be considered for the Digital Community Specialist position with the opportunity to work toward the Digital Community Manager role over time and with the support of the rest of the team.

If this sounds too good to be true and you are ready to be part of #teamwyze, then we

want to hear from you! Please send us your resume or detailed LinkedIn profile and tell

us a little about yourself with a cover letter that showcases some of the amazing things

you can do.

As a Community Success Manager, you will report directly to the COO and manage enterprise customers. This is the first hire on the Success team.

The first 15 hires are a company’s destiny. Not only will you drive higher customer happiness, retention, and expansion of Icebreaker’s business, but you’ll also build the foundation on top of which the Success team will grow. You’ll inform the direction of our platform by ensuring the entire company has a deep understanding of what our customers need. You’ll shape our company culture for years to come.  

In this role, you’ll support Icebreaker’s enterprise customers, a group of large, distributed name-brand companies that use Icebreaker to build community, culture, and connection. Use cases include:

• New hire onboarding
• Trainings and workshops
• Inter and intra team bonding
• Happy hours and celebrations
• Retreats and offsites

We aspire to build a community-first culture and revolutionize the way people work. Join us!

Our Dream Candidate

• Expert relationship manager — Building and managing relationships is your jam. You are friendly, energetic, and warm. Your high emotional intelligence allows you to quickly build deep relationships. These qualities also make you an awesome teammate.
• Systems thinker — You are strategic and analytical. You think in terms of process and systems, allowing you to manage multiple competing priorities at the same time. You also know there’s such a thing as too much process.
• ‘Future of Work’ obsessed — You are obsessed with the future of work. You read about it. You talk about it. You might even write about it. COVID-19 has upended everything, and you’re hungry to define what comes next.
• Embody our mission — Community plays an active role in your life. You know that companies are communities, too. You care deeply about giving all humans a sense of belonging.
• Icebreaker evangelist — You absolutely love the Icebreaker platform and the human connection it enables. You see endless applications to build internal and external communities at companies, and want the world to know. If you haven’t used Icebreaker yet, come to a demo.

You Will

• Manage enterprise-level customers
• Drive the entire post-sales customer lifecycle: onboarding, training, adoption, support, renewal, expansion, and relationship building
• Consistently measure, track, and report on the health of your customers to identify opportunities for expansion and address potential issues
• Build systems and processes from scratch, and see through their implementation in partnership with Icebreaker’s COO
• Become an expert on work culture and leverage that expertise to advise customers on using Icebreaker to reach their goals
• Partner with Icebreaker’s COO to build and run the newly formed Icebreaker Customer Advisory Board
• Act as a voice of the customer: collect and synthesize feedback for our product team to validate (or invalidate) our product direction, and identify new opportunities
• Prioritize customer experience with a focus on customer happiness and retention

You Have

• 4+ years of experience in customer success, client relationship management, or management consulting
• A proven track record of success managing enterprise-level relationships
• Experience establishing metrics and reporting on success metrics
• Excellent people management, communication, organizational, and presentation skills
• Expertise in community, culture, and connection — and a hunger to keep learning
• Deep familiarity with — and dare we say love for — tools like Excel, Asana, and Salesforce
• Ability to thrive in a fast-paced and ever-changing startup environment
• Former startup experience a plus

What We Offer

• Compensation package includes both salary and equity
• Medical and dental insurance benefits
• Flexible, remote-first work environment
• The opportunity to facilitate community and connection

Interested? Send your resume and a short note about why this role speaks to you to Lisa Conn: lisa@icebreaker.video

Patreon is looking for a Head of Creator Community & Education for our San Francisco team.

What you will do:

Manage a team: You will develop and grow the team of Community Managers and Education Managers across both areas of scaled programs for all Patreon creators
Drive online engagement: Increase the number of creators participating in online community and education programs and the depth of their engagement with Patreon
Execute community events: Oversee virtual and in-person community events that showcase the strength of the Patreon creator network
Integrate Community & Education: Set the direction for a combined roadmap of programs and a cohesive experience for creators across these two areas
Evangelize community internally: Be a constant advocate for creators and community programs within the company, building strong cross-functional collaborators  

Skills and experience you possess:
7+ years of experience in customer success, talent management, partnerships, or roles driving software expansion revenue
Community engagement: Proven success in growing customer engagement in online and live community programs Educational programs: Experience developing and delivering content for customer education or internal training initiatives
People management: Developing the skills and careers of customer-facing team members
Strategy setting: Defining long-term strategy and motivating the team and cross-functional partners to achieve ambitious goals.

Apply for this job Send your resume, LinkedIn profile, and a brief explanation of your interest in the role to the hiring manager, Brian Keller (brian@patreon.com)

MATTER is looking for a community manager who lives and breathes our mission and exemplifies it in every interaction with the public. You not only know how to build and cultivate a community from scratch, but you care deeply about the quality of that community — from stoking participation around shared values like understanding and empathy, to setting a high bar for respectful and open discourse, to creating a membership vibe that’s unlike any other platform. Sure, growth is important, but quality is paramount.

You are a versatile and avid connector and media consumer with 3-5 years of relevant experience. You have a strong understanding of the MATTER crowd, plus an uncanny ability to attract the right people into our universe. You’re a great communicator — both IRL and online — and you pride yourself on being energetic, curious, tactful, patient and fun. You know that building a community people want to be part of is hard work, and you’re here for it.

ROLES & RESPONSIBILITIES

You are the proprietor in the ‘café’ that is MATTER. Your remit is everything from attracting new customers and making them feel welcome, to making sure your current customers are stimulated and satisfied. This could include but is not limited to:

• User outreach

• Onboarding and other community engagement programs

• Conversation seeding

• Comment moderation

• Community guidelines enforcement

• Support and troubleshooting

• Representing user feedback and needs internally

• Product education and tutorials

QUALIFICATIONS

• An avid media and technology consumer with a background in journalism, social sciences, politics, psychology, tech

• You have a heart for social impact and believe you can make a difference

• You are calm, diplomatic and don’t get ruffled by dissent or debate

• You are a leader in your field and geek out on community management

• You challenge standard thinking with new ideas, approaches and solutions

• Experience with Asana, Airtable is a plus

• Customer service experience is a plus

OTHER DETAILS

• This will be a full-time position starting in the fall

• Work is (obviously) remote and can continue to be, but you are expected to be available for meetings at North American East and West Coast times

FINALLY, we can’t achieve our mission unless we have a diverse team. This encompasses all of the unique characteristics that make us human: race, gender identity, sexual orientation, age, religion, disability, education, political affiliation — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The through-line is always a shared sense of purpose and a commitment to values like honesty, tolerance, and empathy.

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

HOW TO APPLY

• Email join@willitmatter.com by close of business on August 14, 2020, with the subject line: COMMUNITY MANAGER ROLE followed by your name

• Let us know in 500 words: If MATTER is your café, what kind of vibe do you set and how? What are people talking about in this café? What do you do if there is a kerfuffle among the customers?

• Attach your CV

As a Developer Evangelist at Contentful your main responsibility is to grow, build and support our developer community. You will create example projects, learn and teach modern web technologies while inspiring and connecting with developers around the world.

What to expect?

• Building a sense of community and belonging by supporting and getting to know developer using Contentful wherever they are
• Freedom and flexibility to choose technical topics and projects to work on. You know best how to serve a developer community.
• Creating content on various channels (the Contentful Blog, GitHub, YouTube, Twitch, etc.) that teaches technical concepts to equip developers with knowledge of tools and techniques that makes them better at their craft.
• Working together with a team of Evangelists spanning Europe and North America

What you need to be successful?

• 3+ years professional web development experience with a focus on JavaScript and frontend technologies such as React, Vue, GraphQL and whatever comes next.
• You have the experience, patience and empathy to teach developers about best-practices and new technologies, whether in-person, by writing tutorials or by recording a video.
• You are an active member of a developer community.
• You are passionate about technology and can't get enough of trying out new things to share them with others.
• You have experience giving technical talks within an organisation, at meetups, or at events.
• You have excellent written and verbal English communication skills and have experience with writing technical documentation or tutorials for a developer audience.
• You are self-motivated: You can work with a minimum of supervision, are capable of strategically prioritizing multiple tasks in a proactive manner.
• You embrace asynchronous online collaboration and ensure both your peers and your users are successful.
• Once the Covid-19 situation resolves: you're happy to travel regularly, are able to work irregular hours and some weekends to support user groups, conferences, and other developer events.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital products
• Work in our beautiful downtown space close to Embarcadero Station, complete with a fully stocked kitchen
• Health, vision and dental insurance
• Commuter benefits to help you get to and from work
• An unlimited time-off policy that rivals the best in Silicon Valley
• We set you up for success, equipping you with the latest and greatest hardware
• Use your personal education budget to improve your skills and grow in your career, with extra days off
• Relocation budget to aid your move to San Francisco and assistance to help you settle down in your new city
• Plus, Contentful socks! Oh yeah!

As a Developer Evangelist at Contentful your main responsibility is to grow, build and support our developer community. You will create example projects, learn and teach modern web technologies while inspiring and connecting with developers around the world.

What to expect?

• Building a sense of community and belonging by supporting and getting to know developer using Contentful wherever they are
• Freedom and flexibility to choose technical topics and projects to work on. You know best how to serve a developer community.
• Creating content on various channels (the Contentful Blog, GitHub, YouTube, Twitch, etc.) that teaches technical concepts to equip developers with knowledge of tools and techniques that makes them better at their craft.
• Working together with a team of Evangelists spanning Europe and North America

What you need to be successful?

• 3+ years professional web development experience with a focus on JavaScript and frontend technologies such as React, Vue, GraphQL and whatever comes next.
• You have the experience, patience and empathy to teach developers about best-practices and new technologies, whether in-person, by writing tutorials or by recording a video.
• You are an active member of a developer community.
• You are passionate about technology and can't get enough of trying out new things to share them with others.
• You have experience giving technical talks within an organisation, at meetups, or at events.
• You have excellent written and verbal English communication skills and have experience with writing technical documentation or tutorials for a developer audience.
• You are self-motivated: You can work with a minimum of supervision, are capable of strategically prioritizing multiple tasks in a proactive manner.
• You embrace asynchronous online collaboration and ensure both your peers and your users are successful.
• Once the Covid-19 situation resolves: you're happy to travel regularly, are able to work irregular hours and some weekends to support user groups, conferences, and other developer events.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital products.
• We set you up for success, equipping you with the latest and greatest hardware
• Enjoy a full range of events, including workshops, Contentful-hosted meetups, guest speakers and team activities. Meet your team members from across the globe at our annual offsite.
• Get fit! We offer a variety of health and fitness classes and a discount on Urban Sports Club.
• Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives!
• Plus, Contentful socks! Oh yeah!

As an embedded full-time member of our team, you’ll work fearlessly to engage the next generation of users, contributors, and maintainers of Apache Superset and Preset. Your passion for data and open source is contagious and you want to communicate it through multiple channels: events, blog posts, documentation, social media, Slack, and more!

What you will do:

• Be the face of our growing open-source community - Superset technical support, training, and community management
• Write and curate quality product-related content (blogs, documentation, social media posts)
• Utilize data engineering, data visualization, analytics, and/or business intelligence tools (Apache Superset) to gather insights and measure our output
• Participate and be active in events: meetups, conferences, hackathons, or similar

What we are looking for:

• Strong communication and presentation skills
• Practical knowledge of data engineering, data visualization, and analytics
• Experience working as a data engineer: familiarity with Python and SQL for data wrangling, data manipulation and shaping datasets for analysis, and assembling charts and dashboards
• Experience with multiple database/warehouse technologies such as Postgres, BigQuery, Snowflake, time-series databases, etc
• Experience working with data pipelines and cloud infrastructure. Bonus: experience with open source technologies such as Airflow, Kafka, Drill, etc
• Experience generating and publishing rich technical content, tutorials, videos, screen capture, etc

Sanity.io is looking for a creative developer to introduce up and coming developers to Sanity and lead our efforts in creating a more diverse and inclusive community.

Who are we?

Sanity.io is the fastest, most flexible platform for delivering content to digital devices and products. Our platform is redefining the CMS market and changing the way organizations collaborate and work with content. Our growing community of developers and editors proves we are improving the working lives of people all over the world.

Sanity is trusted by organizations from National Geographic to Burger King and MIT. That trust is based on our product’s ability to quickly create customized workflows and content models, drive a programmatic approach to content, and enable organizations to distribute structured content from a single source of truth.

We believe that you cannot build a great company without a great culture. Read about our values and our reflections on DEI, and join us in building a diverse and inclusive team.

About the Role

We are looking for a passionate and friendly developer that loves communicating with developers and helping others succeed with their projects. We like to think of code as a creative medium and you probably do as well. Communicating Sanity.io will allow you to explore a range of different technologies and use cases, so enjoying learning in public will be an important part of what you do.

At Sanity, you will have the opportunity to be an early member of the team shaping how we teach and communicate Sanity as a developer tool. We firmly believe that software development should be accessible to anyone who wants to learn.

You will have a special responsibility in leading our efforts around diversity and inclusion in the Sanity community, and work together with the devrel team to put these efforts to action.

What you will be doing

• Create sample projects, guides, and tutorials to help explain how people can build with Sanity
• Develop and lead our efforts to increase diversity, equity, and inclusion in the Sanity community
• Use social media, video, and writing to reach new audiences and create connections with developers around the world
• Hold public talks, run workshops, and other training events and represent Sanity in the community in general, with a special focus on underrepresented groups
• Be part of the team responsible for collecting feedback from the community to create the best possible developer experience

This may be you

• Enjoy working with media to create clear and compelling communication
• First-hand experience from working to elevate under-represented groups in tech
• Love seeing others succeed by helping them
• Have a passion for building strong and inclusive communities
• See code as a creative medium for personal expression
• Like finding simple ways to explain complex topics
• Value giving and receiving feedback on creative work
• Can show us examples of technical blog posts, talks, or other tutoring work
• Have some online presence and are used to communicating about technology in a public setting
  

Not sure you meet 100% of our qualifications? Have an untraditional background? Apply anyway!

What we can offer

• You will be a part of a highly-skilled, inspiring, and supportive team, and work in an environment that encourages long-term personal growth.
• Positive, flexible, and trust-based work environment in a company with Nordic culture.
• You will be based out of San Francisco, or remote in the US. You will also have the opportunity to work from our office in Oslo (Norway) from time to time.
• A healthy work-life balance. A balance in life is important to us, and we accommodate flexible work hours that allow for having a healthy work-life balance.
• Parental leave, health insurance, and PTO days
• Competitive salary and stock options program.

To drive this vision forward, we’re looking for a Developer Advocate to help grow our developer community worldwide. As our first Developer Advocate, you’ll be integral in crafting the developer engagement strategy and executing on this critical piece of our Airtable vision. You’ll educate and empower our developer community through scalable tutorials, speaking engagements, and integrated demos to unlock value for new and existing users. If you’re passionate about democratizing software and being involved with a developer community from day one, we’d love to hear from you.

What you’ll do

• Inspire and educate developers of Airtable’s potential through building JavaScript applications and proactively reaching the intended audience
• Devise and execute on a strategic plan to grow our developer community
• Represent Airtable in the community forum and produce relevant one-to-many educational resources
• Identify product gaps and opportunities to better serve our developers. Work with our Platform engineering team to design and craft additional capabilities and features based on your insights.
• Wear several hats and do things that may not scale in the early days to help kick-start the community

Who you are

• You are confident and comfortable presenting to audiences large and small
• You are a self-starter who takes initiative and is energized by building a young community
• Empathetic communication - both spoken and written - is your forté; you can distill complicated topics into something clear and succinct
• You are a natural teacher and are passionate about helping others fulfill their potential
• You are experienced in JavaScript (and possibly React or TypeScript too)
• 5+ years of experience in a developer relations or advocate role
• Ideally based in San Francisco Bay Area but open to remote
• Bonus points:
• if you have experience with supporting and growing open source communities
• if you have hired and grown a team

What we offer

• Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group
• Learning & Development: we offer a $2,000 per year stipend for your personal career development
• Gym Membership: we’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym
• Catered lunches: we have high-quality catered lunches every day and well-stocked kitchens. We'll also reimburse you for any reasonable food expenses incurred while working
• Generous PTO, sick leave, and parental leave

As a Developer Advocate at Sendbird, you’ll connect and collaborate with communities that love chat, voice, and video technology as much as we do. You’ll interact with developers across the globe, advocate for their needs, and help enable Sendbird champions. Your work will foster community for developers integrating Sendbird APIs and will help drive strategy around developer relations. You’ll focus on supporting developers who are learning to or are building applications on Sendbird's platforms, and help create momentum that results in successful adoption of our products.

WHAT YOU WILL DO

• Collaborate with our product, marketing, and engineering teams to accelerate the adoption of Sendbird products by conveying feedback from developers, reviewing APIs, and testing our products/new features
• Build community through the relationships you create with developers; speak externally on conference panels, meetups, and blog about Sendbird technologies and related vertical solutions
• Be active in our community channels to help our free trial users, e.g. unblock technical problems, identify scaling issues, and help developers that are learning about Sendbird APIs
• Be hands-on, write demos and sample code or client libraries, and work with Sendbird teams to facilitate and help organize initiatives for our developer community
• Record videos and conduct workshops that might appear on our YouTube channels, podcasts or other social media platforms

EXPERIENCE & SKILLS

• Bachelor’s degree in Computer Science or equivalent practical experience
• A minimum of 4-6 years of experience as a software engineer, developer, or equivalent experience
• 3-5 years of experience in a technical consulting or client-facing capacity, e.g. solutions engineering, technical evangelist
• B2B/Cloud development experience is a plus
• Experience with some of the following: JavaScript, Swift, Java, RESTful API, Mobile platform such as iOS, Android, React Native, Unity.

BONUS POINTS

• Experience with large group communications and presentations including both  technical and business audiences
• Track record of helping fellow developers
• Strong written and verbal English skills

As a developer advocate, you will:

• Initiate new projects and technical integrations between DeepSource and tools in the broader ecosystem.
• Build demos, webinars, white papers and tutorials about emerging technologies and industry developments.
• Collaborate with internal teams on the product roadmap, market positioning, messaging and developer program initiatives.
• Gain industry recognition and credibility as a regular attendee, panelist and keynote speaker at technology conferences, trade shows, and press events.
• Deliver compelling presentations, product demos, sample solutions, technical blogs, and discussions to drive adoption of DeepSource.
• Scale, extend and drive the global expansion of existing community-focused programs, for example Hackathons, User Groups, and Meet-ups.
• Build relationships with community enthusiasts in the field to improve the experience of the open source developer community.

We’re looking for someone who has:

• 4+ years of relevant experience.
• The ability to work cooperatively with, and gain the respect of, software developers.
• Experience writing code, contributing to, and understanding of the community mechanisms of open source projects.
• Excellent written and verbal communication skills.
• Experience working with data science and analytics teams is a plus.

Learn more about DeepSource here. We offer competitive compensation with meaningful stock options, a generous vacation policy, workstation of your choice,. to name a few of the perks.

If you would like to be part of our team, send us any relevant work (GitHub, links to blogs, talks – anything you want to show to us) to jobs@deepsource.io.

We are looking for a talented and hard-working advocate to join our growing Developer Relations team.

In this role, you'll work closely and collaboratively within the Developer Relations team to drive API better practices throughout the broader API ecosystem. In addition to advocacy, you will also have shared responsibilities for user education and community engagement.

Strong preference will be given to candidates based in the Bay Area and other major tech centers located in the US west coast timezone.

What You'll Do

• Engage with various kinds of Postman users (including developers, testers, architects, and more) to understand their perspectives, workflows, and use cases.
• Drive API better practices by creating blog and video content, developing code samples and open source tools, and/or speaking at events
• Assist with Postman documentation, tutorials, and other education efforts within DevRel
• Assist with Postman forum management, events, and other community engagement within DevRel
• Build and nurture relationships with Postman champions and other community leaders
• Dogfood Postman technology, and interpret user data and community feedback, to drive insights and assist product development
• Represent the company online and at events

About You

• Strong familiarity and knowledge of Postman and its products
• Strong written, verbal, and interpersonal skills with the proven ability to communicate effectively at all levels internally and externally and across diverse geographies and leveraging remote teaming technologies
• Demonstrated experience working with developer communities and APIs
• Two years of programming experience, or a willingness and aptitude for learning technology
• Experience making data-driven decisions.
• Able to work long hours and weekends to support short-term projects (when needed)

Benefits

We offer competitive salary and benefits, an informal and fun working environment, and provide lunch every day. (Yes, seriously. Every day.) We believe in autonomous small teams taking on big challenges, and we’re intentional about building an inclusive culture where everyone is able to do their best work and be the best version of themselves. We’re building a long-term company, and we want you to be part of it. Join us, why dontcha?

We are looking for a talented and hard-working advocate to join our growing Developer Relations team.

In this role, you'll work closely and collaboratively within the Developer Relations team to drive API better practices throughout the broader API ecosystem. In addition to advocacy, you will also have shared responsibilities for user education and community engagement.

Strong preference will be given to candidates based in Bangalore and other major tech centers in India timezone.

What You'll Do

• Engage with various kinds of Postman users (including developers, testers, architects, and more) to understand their perspectives, workflows, and use cases.
• Drive API better practices by creating blog and video content, developing code samples and open source tools, and/or speaking at events
• Assist with Postman documentation, tutorials, and other education efforts within DevRel
• Assist with Postman forum management, events, and other community engagement within DevRel
• Build and nurture relationships with Postman champions and other community leaders
• Dogfood Postman technology, and interpret user data and community feedback, to drive insights and assist product development
• Represent the company online and at events

About You

• Strong familiarity and knowledge of Postman and its products
• Strong written, verbal, and interpersonal skills with the proven ability to communicate effectively at all levels internally and externally and across diverse geographies and leveraging remote teaming technologies
• Demonstrated experience working with developer communities and APIs
• Two years of programming experience, or a willingness and aptitude for learning technology
• Experience making data-driven decisions.
• Able to work long hours and weekends to support short-term projects (when needed)

Benefits

This position will be located in Postman’s beautiful office at 100 ft road, Indiranagar in Bangalore, where you’ll find our fantastic perks including: complimentary meals and snacks, game room, ergonomic workstations, flexible hours, and endless cuddles from our endearing Chief Happiness Officer, Cooper (Cooper is a dog, by the way).

We are looking for a Head of Developer Experience to join our team and support us by creating a consistent developer experience across a growing number of products, projects, and programs.

This role is a remote position based in the United States, UK, or Germany

What you’ll be doing:

• Establishing documentation standards and best practices for Camunda’s engineers to follow.
• Taking the initiative to update documentation as necessary, smoothing out the rough edges.
• Identifying the gaps in developer onboarding and creating a clear path forward on how to fill the gaps.
• Collaborating cross-functionally with Product, Engineering, Marketing, and Technical Support teams to enable the Camunda developer audience.
• Prioritizing developer experience-related tasks according to urgency and importance and delegating to the responsible teams.

What you’ll bring along:

• 2+ years of experience in creating a successful Developer Experience function or equivalent experience.
• Has a passion and proven record for enabling developers (internally as well as externally) with measurable results.
• Coding experience (either hobby or professionally) in order to be able to look at the product from a developer’s perspective.
• Ability to work cross-functionally and with a variety of leadership levels throughout the organization to accomplish a singular goal.
• Excellent skills in all aspects of cross-team collaboration, communication, and attention to detail.
• Comfortable working autonomously and asynchronously across a variety of timezones.

What we have to offer:

• You will join a fast growing company with an extremely motivated team
• Medical benefits (general, dental, vision) for you and your dependants
• 401(k) Plan from day one
• Competitive compensation, benefits and 20 days vacation
• Freedom of choice in your technical equipment, e.g. Mac or Linux or Windows
• Free sports club membership
• Flexible working environment and you decide what works best for you
• Annual company retreat at an international location
• And if you dare… free language classes

We seek a Sr. Developer Advocate who will help us support, connect, and grow IPFS’s many online and offline communities.

IPFS is an open-source project that cares deeply about supporting its many communities -- from dweb developers, to browsers, to blockchain projects, to data storage hosts. Having healthy communities is critical for the long-term health of IPFS by ensuring that all contributors and users are welcome, engaged, and getting the help they need.

As the IPFS Sr. Developer Advocate, you will be responsible for providing tactical support for our engineering community, creating our global community strategy, and executing this strategy on the ground. Day-to-day, you might help us respond to community support questions, coordinate online and offline events, update existing documentation and issues for accuracy, and manage a team of global community ambassadors. Week-to-week in this role, you might design and implement new community engagement programs, conduct community research, and work with our communications and events teams to plan larger conferences and other events. As a Developer Advocate, you will be the face of IPFS to the community and our communities’ advocate to the IPFS working groups. Through it all -- the tactical and strategic work -- your warmth and thoughtfulness will be needed to maintain welcoming spaces for our community members.

This role comes with a tremendous amount of responsibility, but will also require you to get your hands dirty and execute. If you’re up for the challenge, we’d love for you to apply.

As a Sr. Developer Advocate for IPFS, you will…

• Manage developer community communications channels, including Slack, Matrix, Twitter, Discourse, Reddit, email lists
• Respond to open-source questions & support requests from community members, and help triage support requests to redirect to the appropriate person or team
• Synthesize product feedback from the community and share with the team
• Run and coordinate online and offline community events
• Develop written content to increase understanding and usage of the IPFS protocol
• Create new community engagement programs to increase the size, reach, and health of our global communities
• Create a global community strategy that incorporates your insights and research into successful community groups

You may be a fit for this role if you...

• Deeply understand distributed computing networks
• Previously managed communities for open-source projects
• Have experience with developer relations and developer support
• Have a technical background, and can code in one or more languages
• Have strong interpersonal, written, and verbal communication skills
• Enjoy taking initiative to solve open-ended problems

Bonus points…

• Experience writing documentation or producing other content to synthesize and simplify technical concepts for technical and non-technical audiences
• Have coordinated large events and conferences in the past
• Have managed community grant or sponsorship processes
• Experience with P2P,  blockchain, and dapp development tools and workflows

We’re looking for a Developer Relations Advocate to collaborate and cultivate the global developer community to amplify the unique ways people are using Mailchimp. The person in this role will become deeply engaged in the community of developers and be a trusted and respected ambassador.

You’ll connect with developers across the globe both at conferences as well as online, and advocate for developer interests and needs. You’ll focus on supporting third-party developers who build applications and businesses on Mailchimp's platform. As a Developer Relations Advocate, you’ll convey feedback from external developers to our internal engineering teams. We are looking for someone with a strong technical expertise who has an in-depth understanding (or can learn very quickly) of our products/APIs. Your technical expertise, communication, and presentation skills allow you to build trust and foster deep relationships. You'll be responsible for helping promote awareness, education, networking, and growth through interactions at meetups, conferences, social media and online communities.

What you'll do here:

• You will develop and maintain a deep understanding of how developers and software companies work with Mailchimp’s platform
• You will use your subject matter expertise to evangelize the Mailchimp developer experience by presenting at developer conferences, webinars, and other events.
• You will engage directly with developers in the Mailchimp Online Community as well as external developer communities and social media outlets
• You will educate developers on best practices for effective integration of Mailchimp products
• You will be the "Voice of the Developer" by championing developers within the Mailchimp internal teams, translating developer needs into prioritized feature developments.
• In particular, it's critical to have a strong working relationship with Mailchimp’s Engineering team. That includes working with Engineering Management to help identify talent and amplify Mailchimp Engineering voices in the development community
• You will scope and build samples, guides, and Developer Blog posts with minimal guidance, producing code and content for the developer audience
• You will contribute to the direction of our developer strategy with your industry experience, relationships, and knowledge of developer best practices, trends and concepts.
• You will grow and develop the success of the Mailchimp developer experience finding innovative ways to create additional awareness and momentum.
• You will conduct proactive and reactive one-one-one outreach with developers to get feedback and improve the experience

We'd love to hear from you if:

• You have extensive experience of writing and maintaining scalable, efficient code
• You have direct experience in Developer Relations, Developer Support, and/or Developer Documentation with a passion for external partner interaction and an understanding of business needs
• You have deep understanding of REST APIs, experience building and publishing apps, and creating tools for developers. Advanced knowledge of Mailchimp’s API a plus
• You have excellent verbal, written, and presentation-based communication skills; consistently delivering well-polished communications both internally and externally
• You are willing to travel to attend conferences, meetups, and other events (when travel opens up)
• You have the ability to quickly understand complex, interdependent technical requirements

Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta in the historic Ponce City Market, right on the Beltline. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing. We hire humble, collaborative, and ambitious people, and give them endless opportunities to grow and succeed. If you'd like to be considered for this position, please apply below. We look forward to meeting you!

Notion is looking for our first Developer Advocate! The beauty and challenge of Notion is that it can be molded to fit an incredible variety of uses and applications. Launching an API will open up this field even more, and extend our reach in new and unprecedented ways. We're looking for the right person to build, equip, and empower our global community of developers to create this platform with us.

• Start at the very beginning: Our API is pre-release, so you would define our developer relations program from the ground up and lead us through launch.
• Partner with an engaged community: Our users are extremely creative and passionate about the product and the opportunity to build with our API. You'll have an immediate audience that is beyond dedicated and enthusiastic.
• Join us at a magical time: We've hit profitability and over a million users with a small team, which gives us a huge green field to experiment and move fast.
• Lead a step-change for our user base: All of our growth has been organic to date. Our API will help Notion reach millions more, and help them do more with it.

What You'll Do:

• Create and execute on a launch plan that includes a beta with key partnerships, reference implementations, testing, a constant feedback cycle with product and marketing, high quality documentation, and ongoing community efforts.
• Help the engineering team create the strongest products possible by capturing developer feedback and contributing yourself.
• Author and edit documentation. Create your own samples and best practices to share, and help developers build better products and content.
• Share our APIs and updates with the right audiences to build our community, ensure their feedback makes it into the product, and support them to share content they've created.
• Partner with engineering to keep the community up to date on the roadmap and releases. Work closely with marketing and sales to tell new stories about how Notion is being used and the value it can provide.
• Speak at conferences and in other forums to reach Notion developers. Figure out how we can leverage Notion's existing community around the world to build mindshare.

What We're Looking For:

• You have a strong technical background and a strong presence in the developer community.
• You're an exceptionally strong external communicator, adept at interfacing with partners and large audiences alike.
• You're experienced at rallying internal stakeholders and project managing on a deadline. In particular, you've partnered with engineering teams to deliver anticipated products.
• You're creative and have an informed interest in marketing and business opportunities that the API will open and accelerate.
• You're a skilled community leader, at your best when you're informing and engaging large communities so they gain members and momentum over time.
• You're ready to own a program end-to-end and build an organization that will grow as a pillar of the company.

Bonus Points:

• You've been an early developer advocacy hire at a fast growing start up before.
• You love the Notion product and want to build a community around it.

As the founding Developer Evangelist at OneSignal, reporting to our VP of Engineering, you will lead our worldwide evangelism efforts. You will be responsible for defining and executing on a strategy that defines how OneSignal builds relationships with developers across the globe. We are seeking a driven, experienced, and enthusiastic leader to help us elevate our relationship with our developer community and drive the next round of 10x growth at OneSignal.

What you'll do:

Skills and experience:

As an Asana Developer Advocate, your mission will be to build a thriving, connected developer community around the Asana platform. You will work directly with developers from partners, customers, and open-source projects to give them the support and energy they need to succeed.
As the bridge between external developers and Asana, your relationships and broad view on the developer community will be key to guiding our platform strategy. By soliciting and synthesizing feedback on the Asana API, you’ll be directly collaborating on the the future of the Asana platform.

Responsibilities

• Identifying and establishing relationships with critical platform partners
• Teaming up with Asana Marketing to promote compelling integration examples through our platform marketing sites and email
• Managing and updating the API documentation
• Speaking at developer conferences
• Attending local developer events
• Writing for our developer audience on the Asana blog and other channels
• Assisting developers when they run into trouble building with our API and synthesizing their feedback to improve our API and documentation

Desirable

• Aptitude for helping platform partners spec and develop their ideas
• Enthusiasm for open-source software
• Wisdom on how to nurture a long-lasting developer community
• Strong technical background
• Familiarity with the OpenAPI specification

Vercel's mission is to empower front-end developers in doing their best work, at the fastest possible pace. We’re passionate about our work with that community, and we are seeking an experienced Developer Relations Leader to steward our connection to that community, grow our presence and impact, and provide a conduit for community feedback into all parts of our business.

As part of this challenging role, you will work closely with leaders and staff from across our whole business, including engineering, infrastructure, marketing, and business development.

In this role, you will be hands-on with the technologies Datadog monitors, as you create new presentations, workshops and foster relationships with the Datadog user and developer communities.

You will:

• Speak at conferences and meetups to build Datadog’s reputation as a thought leader around DevOps, metrics, and monitoring.
• Partner with product engineering teams to build compelling demos
• Create developer-facing documentation and training materials for Datadog's SDKs and APIs to foster the growth of our developer community.
• Collaborate with our community of open-source contributors to develop new integrations for Datadog.

Requirements:

• You have publicly available writing samples or recordings of presentations on technical topics..
• You are fluent reading and writing in at least 2 programming languages. (eg Ruby, Python, Go, bash).
• You are comfortable and familiar with modern infrastructure such as IaaS cloud services and containers.
• You enjoy self-driven exploration and education on new technologies and languages.
• You have written or managed server-side software.
• You are able to transform dry technical topics into engaging, informative and interesting educational materials.

Bonus points:

• You have experience producing videos which distil complex technical concepts into content easily understood by both technical and non-technical audiences.
• You already are an active member of the DevOps or language communities in your region.

Is this you? Send your resume and links to your Github profile and public writing samples.

We’re looking for a Senior Social Media Manager who will be responsible for developing and implementing organic and paid social media strategies that showcase amazing mmhmm use cases, foster community engagement, and drive product adoption.

In this role, you will create and execute monthly content calendars and paid campaigns across our social media platforms (Twitter, Facebook, LinkedIn, Instagram, YouTube, Reddit, etc.), and act as the voice of the brand and primary contact for customer social interactions. You will be responsible for identifying and advising on emerging social platforms and creating social strategies that integrate with our broader marketing initiatives.

The ideal candidate will have a proven track record of growing social audiences and delivering results for both organic posts and paid campaigns, with a drive for testing, learning, and making data-driven decisions.

YOU'LL BE RESPONSIBLE FOR:

• Creating and managing content calendars for engaging posts across all social media channels.
• Successfully developing and executing paid strategies and managing campaigns within various social channels.
• Writing strategic and creative briefs to guide content development.
• Collaborating with brand designers to create engaging visuals, including images, animations and videos for use on social media.
• Establishing and owning goals and performance metrics for organic social engagement.
• Creating performance reports that present actionable insights.

IDEALLY, YOU'LL HAVE:

• 6+ years of experience in social media marketing, preferably within consumer technology, video, or publishing.
• Excellent understanding of social media marketing and proven ability to execute campaigns across marketing initiatives and multiple social media platforms.
• A keen radar for industry trends and passion for staying abreast of emerging technologies and platforms.
• A strong grasp of analytics and ability to optimize content for important metrics.
• The ability to translate campaign results into actionable insights and digestible reports, including developing key KPI and ROI metrics/ dashboards.
• An abundance of creativity and a passion for developing and delivering big ideas.
• Outstanding written and verbal communication skills with an attention to detail.

The Social Media Manager is a full-time position reporting to the Head of Marketing & Communications. This role is a remote position, and can be based in any location. Since our distributed team works primarily across US time zones, US-based applicants are preferred. We offer comprehensive insurance benefits to our employees and their qualifying dependents, in addition to flexible vacation, a 401(k), parental leave, and a suite of optional benefits and perks programs.

Big Sky Health’s Social Media Manager will be responsible for growing and maintaining our thriving community of social media followers, an active blog, and millions of monthly active app users. This role will also assist with development and execution of multi-channel marketing campaigns and oversee analytics and insights for Big Sky Health’s digital channels. In this role, you will:

• Develop content and campaign ideas for Big Sky Health’s digital channels
• Respond to all inbounds across social and online channels
• Facilitate conversations—both public-facing and via DM—with our users on Instagram, Twitter, Facebook, our #ZeroFasting Facebook group, and other emerging platforms.
• Partner with Big Sky Health’s nutrition advisor to ensure accuracy of replies to all health-related user questions
• Manage and grow Big Sky Health’s blog, including posting content and responding to comments
• Identify and share unique user stories that are surfaced on our digital channels
• Engage with influencers and keep a log of all brand advocates
• Maintain a repository of positive follower feedback related to key business categories
• Complete weekly and monthly analytics reports for digital channels including, but not limited to, social media channels and our brand’s blog
• Alert team to trending issues related to our products and the broader topics of fasting, alcohol moderation, and meditation

What we’re looking for

The individual in this role will enjoy a mix of direct fan engagement, internal process improvement, and insight sharing. If you’ve been looking for an opportunity to nurture a growing online community with the flexibility of working from anywhere, this role could be perfect for you!

Skills that will help you excel in this role:

• 3-5 years of experience managing digital ecosystems for brands, with a heavy focus on social media content development and community management
• You have great judgment, and know when to ask for help versus running on your own
• You’re able to adapt to a fast-paced work environment
• You’re a great written communicator—hello, phenomenal grammar skills!
• You’re able to master writing within the confines of a brand’s voice and tone
• You’ve managed highly engaged online communities in the past
• Bonus points: you’ve worked with a digital health company

How to apply

Please email your resume and cover letter to careers@bigskyhealth.com.

We’ve got big dreams and an exciting roadmap that reflects that. Join us!

About the Role

We’re looking for a creative, highly organized Social Media Manager with a proven track record managing B2B enterprise social media campaigns. You should have proven experience creating content, executing well, and using analytics to measure results. You will be directly responsible for executing campaigns that drive conversation and engagement on our social channels. In addition to being responsible for daily creation and posting, you will focus on developing and executing an ongoing calendar of proactive content that mixes core brand messages, marketing campaigns, company news, and field marketing events. You will work with the marketing team to tailor content to help generate leads and report on the ROI.

Responsibilities

• Content strategy, creation, and curation: day-to-day strategy, calendar development and execution of targeted, brand-driven content for all Bevy and CMX channels including Facebook, Instagram, Twitter, LinkedIn, and others.
• Create, edit, and animate video to provide compelling, education-driven content.
• Social measurement and analytics: leverage internal and external measurement tools to analyze activity that informs program planning, as well as provide reports on performance, and continually find ways to improve.
• Organize, maintain, and monitor video content on social platforms as our product matures.
• Run social media campaigns, design experiments, develop content strategy, and execute social media content campaigns on a weekly and monthly basis.
• Investigate and test new social channels to communicate with our existing customers and future prospects.
• Create and scale social media content pipeline and deployment process to systematize the content creation pipeline.

Key Performance Metrics

• Audience Growth
• Engagement
• Content Reach
• Leads

Skills and Capabilities

• Demonstrate creativity and documented immersion in social media. (Give links to profiles as examples).
• Proficient in content marketing theory and application.
• Experience sourcing and managing content development and publishing.
• Ability to jump from the creative side of marketing to analytical side, able to demonstrate why your ideas are analytically sound.
• In-depth knowledge and understanding of social media platforms, (Linkedin, Facebook, Twitter, Instagram, YouTube, Pinterest etc.) and how each platform can be deployed in different scenarios.
• Excellent writing and language skills.
• Working knowledge of the blogging ecosystem relevant for B2B enterprise solutions.
• Ability to effectively communicate information and ideas in written and video format.
• Exceeds at building and maintaining sales relationships, online and off.
• Practice superior time management.
• Team player with the confidence to take the lead and guide other employees when necessary. (ie: content development, creation and editing of content, and online reputation management).
• Good technical understanding and can pick up new tools quickly.
• Working knowledge of principles of SEO including keyword research and Google Analytics. Highly knowledgeable in the principles of “Search and Social.”
• Functional knowledge and/or personal experience with WordPress CMS (self-hosted).
• Winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
• Ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and the communities we serve.