a curated directory of tools and resources to build Internet Communities

What you’ll do:

• Work closely with our  CTO, Community Manager and Head of Marketing on building up a cohesive developer strategy and voice.
• Design, develop, and implement the core metrics we’ll use to gauge our success in community growth and engagement
• Thrive in the intersection between strategy, tactics, and execution.
• Advise the board and leadership team as the voice of our developers
• Educate our open-source community with engaging content like technical talks, blog posts, demos, and videos.
• Engage with our online communities and forums populated by our target audience (Slack, GitHub, StackOverflow, etc).
• Travel to engage with members of our developer community in person.

About you:

• You enjoy engaging directly with developer communities through improving experiences and providing new knowledge. You’ve had a steering role when engaging with open-source communities.
• You have experience giving talks, developing demos, and planning workshops
• You have been part of owning, establishing and improving a developer community strategy
• You’re quick to adapt to a fast-moving conference schedule, balancing CFP deadlines with show dates.
• You have are able to present technical topics to a engaged developer audience.
• You possess deep expertise in developer advocacy and community engagement.

Apply now

Apply now by sending an email to recruitment+devrel@getunleash.io
We’re looking forward to hearing from you

he International community team seeks to identify and empower local leaders to build and foster robust, vibrant, and diverse NEAR communities globally.

You will:

• Develop and implement strategies to expand NEAR’s community presence in international markets
• Develop a complete map of existing regional hubs, their focus areas, team/org, key projects, and funding (effectively have a strong sense of what is going on)
• Facilitate best practice sharing and cross-region collaboration
• Coordinate with local community leaders to run local community events, build relationships with NEAR advocates & web3 KOLs and provide them with support and resources
• Onboard new regional hubs & prioritize key region that we need to expand into
• Create a journey & roadmap for regional hubs- how to grow from a small meetup to a full-scale hub
• Set up quarterly OKRs with robust reporting functions
• Tie regional hubs to the NEAR Foundation and broader NEAR community

You have:

• Strong understanding of the blockchain industry and the unique challenges and opportunities
• Able to build relationships as a trusted thought partner with a diverse set of constituents
• Capable of organizing decentralized systems and coordinating a significant number of stakeholders without formal authority
• Demonstrated experience with regional expansion and community strategy
• Excellent oral and written skills to communicate complex issues and influence others internally and externally
• Bonus points for speaking multiple languages.

The Head of Growth & Community will lead the efforts to build out Backdrop’s network and help opportunities flow between members. This role is equal parts design of a system that can scale to tens of thousands of members, and participation in that system yourself. You will work directly with thousands of the leading builders in crypto, and build the systems that connect them with each other, with us, and with the products we build to help them do amazing things.

What you’ll be responsible for

• Lead the growth of the Backdrop network: thoughtful growth of our network is the most important thing for us, because it is what will unlock the ability for us to create a protocol that people want to build on. You’ll lead that effort, from finding and acquiring new members, cultivating invites via existing members, and onboarding members once they join. You’ll have access to everything you need to do that work — product improvements, resources to run campaigns/partnerships, and of course support from the rest of our community/operations team.
• Cultivate community by connecting builders over opportunities: our goal is to help Backdrop members get relevant opportunities and connections they wouldn’t otherwise. You’ll be responsible for the system we build to source opportunities from outside of the network, expose opportunities via existing members, and match people with those opportunities once we have them. You’ll work with one foot in scrappy “do things that don’t scale” territory, the other on the product side to scale what’s working.
• Research and help develop insights: design and implement methods for learning from community members in a way that helps us inform our product decisions. Hone your skills by learning from other leaders about how to build transformative communities. Help inspire Backdrop members that are working to build communities of their own.

You have

• Deep personal connection with our mission and vision, because it will not be easy or fast!
• Experience with community operations, program or project management, or related roles.
• Experience with community-driven businesses (DAOs, developer communities, creator economy, co-ops, etc).
• An analytical and pragmatic mindset to manage a complex ecosystem of people and experiments
• A high tolerance for ambiguity and uncertainty - we’re building in a frontier space where most questions haven’t been answered yet.
• Experience building a strong community, either for your job or as a passion.
• Strong communication skills, especially written - we have a strong culture of async communication, and we need to also communicate clearly our plans to our community.
• 4+ years of experience in a fast pace work environment in a community/customer/user facing role is preferred. Prior management experience is also preferred.

This role is remote first, with a preference for within 3 hours of Pacific Time (PT). We offer competitive comp, benefits, and the chance of building the backdrop for some of the most creative, innovative, and transformational communities that will exist in our lifetimes.

About us

• We are a small, remote-first team with employees in Europe and in North America. Between us we have decades of experience building marketplaces, networks, running restaurants, dancing like fools, traveling the world together, hiking mountains, kicking back on the beach, making bad jokes, finding good gifs, and leading successful teams.
• We are lucky to be backed by some of the leading investors in crypto - El Cap, Seed Club Ventures, Coinbase, Scalar Capital, Betaworks, Lemnis Capital, and an awesome group of angels. We have a comfortable runway that gives us enough space to build thoughtful and high quality experiments into the world.

Job Summary

As part of our Customer Support Center, The Sr. Membership Specialist will work in a remote, collaborative and engaging environment, interacting with customers from all walks of life. Membership Community Specialists are responsible for answering member questions and moderating user-generated content on our platform.

Job Responsibilities

This role will administrate the community guidelines and content rules as well as moderate our user community and answer customer-service related inquiries within our Membership app.

Membership Community Specialists are responsible for answering member questions and moderating user-generated content on our platform by reviewing graphics, images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set and includes implementing the H-D Brand "voice" consistently across the community in order to communicate effectively with designated audiences and drive social media engagement.

The role is imbedded within the Customer Support Center operations with a dotted line to the Marketing team and works with all areas of H-D to:

• Implement strategic content and community moderation actions
• Manage day-to-day community moderation of community forums/groups
• Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
• Review, classify and/or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
• Investigate and resolve complex issues regarding content and customer service within agreed-upon turnaround times and standards of quality
• Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
• Participate in frequent refresher training to always implement correct policies
• Able to moderate traumatic, sensitive, and potentially offensive content
• Administer key workflow changes, operational guidelines, policy updates and Community Standards

Education Requirements

Bachelor's Degree Preferred

Experience Requirements

• 3+ years of social media content and community moderation experience
• Familiarity with motorcycling culture, community, and consumer behaviors is strongly preferred.
• Experience with metrics reporting, social moderation, and social copywriting.
• Experience and understanding of online communication: forums, group chats, social media.
• Deep Customer Empathy and a passion for continuously engaging with customers across social and community channels in order to best understand and serve them.
• Excellent verbal and written communication skills that allow you to engage professionally, respectfully and clearly with others.
• Experience with Hive social or other similar community moderation tools.
• Understands the impact of social media industry trends on business needs including memes, hashtags, trending topics, and language of multiple generations of users (Gen Z, Millennial, Gen X, Boomer).
• Curiosity and commitment to testing new ideas and innovating to drive business results.

What you'll do

• Refine and execute on the community strategy, roadmap, and success metrics.
• Moderate, listen and engage regularly with our amazing community members, providing them with any support and resources they need.
• Constantly gather and prioritize feedback from the community and bring those insights to the appropriate internal teams, including bringing Community ideas and product requests into our product feedback and roadmap process
• Identify opportunities to surprise, delight, and show our community members how much we appreciate them
• Work with the Content, Product, and Support teams on our community content, moderation, and recognition strategy and execution.
• Work cross functionally with marketing to integrate our community programming into our overall GTM motion and establish Community as a key channel for all Airtable teams to connect with and learn from our most engaged customers
• Measure, analyze, update and track community data, providing timely, regular reporting throughout the company.
• Manage all internal and external community documentation, code of conduct, and community processes

Who you are

• 4-5+ years in Community Management with experience scaling Community Programs
• A strong communicator and writer. Being successful in this role will require you to  be incredibly empathetic and excel at both internal and external communication.
• Passion about being a community and customer advocate. You understand why customer voices are so important and are eager to share those insights with the rest of the company and advocate for the needs of the Airtable Community.
• Solid understanding of cross departmental functions including Marketing, Technology and Product and the operational know-how to manage and improve our current community platform and tooling. Bonus if you’re familiar with our Community tool, Khoros.
• Can think strategically, keep multiple initiatives organized, and are willing and eager to roll up your sleeves when needed
• Expertise working with various online community platforms and tools.
• Experience working at a high-growth company and has flexibility to adapt when priorities change.
• A love for connecting directly with passionate and vocal community members. Must be experienced in building those relationships and comfortable having hard conversations when needed

Workday Community is a modern collaboration space for our customers and partners, as well as many organizations across Workday. As a Community Engagement Coordinator at Workday, you’ll work with our Community Engagement Managers to support the Operations & Engagement team with triaging, moderating and supporting team goals.

You will support users so they feel informed and enable them to complete their business, communication, and member engagement goals in the Community effectively. You will ensure that policies and processes are known and implemented throughout the day-to-day actions of all users. You will work hands-on with the Workday Community platform & community support initiatives to build value, trust, gameify, and influence behaviour on the community.

About You

You’re comfortable as a subject matter expert within their ecosystem supporting and auditing a portfolio of community campaigns. You’re an excellent online communicator, facilitator, and coordinator. You have a special knack for translating stakeholder desired outcomes into measurable effective member engagement campaigns. You work with community engagement managers to ensure strategies and approaches will yield successful shared value and keep the community productive.

Responsibilities

• Own the community customer success experience including day-today relationships management, support and all activities that contribute to customer satisfaction
• Support community engagement events, programs and tactics
• Work hand-in-hand with the stakeholders, community inbound engagement managers to drive desired outcomes
• Support implementation of calendar/roadmap for community engagement projects/programs
• Support gamification strategies
• Focus on improving on existing frameworks, work processes and standardized templates related to various stages of target company community integration and due diligence.
• Work as a liaison between various Engagement Program Managers to triage support requests
• Provide weekly community insights and reports

Key Skills

Engagement & People Skills:

• Monitor and listen to understand member and stakeholder needs
• Test engagement techniques in order to boost participation
• Collaborate with teams across the business to incorporate community strategy
• Facilitate enablement sessions for community engagement playbooks
• Advocate for and build support for Community

Strategic Skills:

• Measurement, Benchmarking & Reporting
• Synthesizing results and Consulting
• Selling, Influencing & Evangelizing, Presentation, Facilitation
• Plan community programs designed to generate value

Technical Skills:

• Data Collection & Analysis
• Slack experience
• Khoros Care experience
• Salesforce experience

Technical Skills:

• Develop and test community engagement programs
• Analyze and present community data that addresses stakeholder needs

Basic Qualifications

• 1+ years of experience working with Khoros Care, Salesforce, or Slack
• 1+ years of community platform experience with a clear perspective for how to optimize and measure community performance and are subject matter experts. They have strong analytical and technical skills and are good decision-makers and communicators.
• 1+ years experience in community member engagement strategies

Other Qualifications

• Excellent presentation and facilitation skills
• Ability to establish credibility on the subject matter with key customer stakeholders at all levels
• Familiar with Community, social media culture, analytics, and content management
• Experienced in engaging, consulting, and making recommendations to stakeholders
• Validated understanding of customer support principles
• Superb communication skills, and the ability to adjust tone and voice
• Ability to work cross- functionally and independently
• Operational-level knowledge of community platform tools
• Enterprise B2B consultancy experience
• Customer service experience
• Jira experience

As Head of Community, you will lead our efforts to build an engaged and passionate community of Notion users and customers. In this role, you'll have the opportunity to shape how we connect with and support our customers at scale. You'll work closely with product and marketing teams to build programs and experiences that delight our community. If you're passionate about leading teams and community building, and love getting creative with new engagement strategies, this is the perfect role for you.

What You'll Achieve:

• Build on our community engagement strategy and roadmap
• Help shape the strategy for our community programs
• Scale our community team both locally and globally
• Partner cross-functionally to advocate for community needs
• Analyze metrics and insights to inform business decisions

Skills You'll Need to Bring:

• 10+ years of experience building and leading global online communities and/or partnerships
• Track record of scaling community teams and engagement
• Analytical mindset to understand data, insights and impact
• Creative thinking to develop innovative community programs
• Communication skills to work with cross-functional partners and engage community members
• Strong people manager and org leader
• Experience working on B2B and B2C community programming

Nice to Haves:

• Experience working at a fast-growing tech company
• Knowledge of community management best practices and trends
• Passion for Notion’s product and mission

As the Content and Community Executive, you are a highly creative and fiercely resourceful contributor to birdie’s overall brand image. Your challenge is to proactively support the Content and Community Lead in championing birdie’s diverse community of care professionals, helping with both key research and strategy execution. This includes being the owner and gatekeeper of birdie’s social media - from devising the channel calendar and posting regular brand aligned content, to proactively building an online community through conversing in groups and forums, to attending in-person events and workshops. Alongside community work, you’ll be responsible for creating high-quality content to support key growth campaigns - including long form, worksheet, ebook and video content - and supporting with ongoing website optimisation including basic web design and SEO content generation.

Requirements

🦸‍♀️ How you will contribute:

• Mastering birdie’s social media communication, creating and executing a distinctive content plan that resonates with the different audiences across each social channel
• Proactively engaging with and fostering the birdie community online - both on social media channels, in industry groups/forums and at online events
• Managing user reviews of birdie, co-ordinating with the Content and Community Lead, Customer Success and Product teams to flag and effectively respond to notable or concerning reviews and to filter potential learnings back to the relevant internal stakeholders
• Sharing regular feedback, reports and key metrics from social media, community and review work with marketing team to help inform and drive campaigns
• Attending in-person industry and community events, both with the birdie team and independently, to capture content and build relationships with stakeholders
• Supporting the Growth Team with long form copy, short form copy and some basic design for key growth campaigns - including informative e-courses, worksheets, ebooks and webinars
• Supporting the Brand Designer, Product Marketing and Content Team with day-to-day website optimisation, through regular site audits to update out-of-date content, creation of SEO optimised blogs and basic design support
  

🤩 We’d love to hear from you if…

• You have 3+ years experience as a social media, content or community manager
• You have experience in engaging with a wide variety of stakeholders, adapting your approach and tone of voice accordingly
• You are an excellent copywriter, able to match and create a tone of voice, in both long-form and short-form content
• You enjoy working largely independently, and also in a collaborative team-oriented environment
• You are a ‘people-person’, able to instantly adapt your communication style and reference points depending on the situation
• You have excellent written, visual and oral communication abilities, including presentation and design skills
• You have a proven ability to plan, collaborate and execute social media content effectively across multiple channels including LinkedIn, Facebook, Instagram and Twitter
• You actively relish interacting and learning from stakeholders, and can turn those learnings into effective high-quality content
• You have strong organisational skills and proven ability to manage time-critical projects (planning, scheduling, monitoring), working with internal and external resources
• Have a track record of implementation within the boundaries of GDPR and PECR

These are our ideal requirements, but we know some people are less likely to apply for the role unless they are 100% qualified. We promote a diverse, inclusive and empowering culture at birdie, so please apply if you meet the majority of these competencies.

Candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria.

The Interview Process:

1. Meet Abigail and learn more about birdie 👋

You will first meet Abigail over a Google Meet call 😊 No need to prepare anything for this chat, it's a chance for you to ask any questions you may have and to tell us all about you!

2. The Expertise Interview 💡

Now it's time to meet the hiring manager, for this role it'll be Lucy!

Lucy is our Content & Community Lead, so the perfect person to field your role specific questions. It's a chance for us to explore your experience and how well this could be aligned to the position we are recruiting for.

3. The Project Session ✏️

This is the chance for you to show off your skills. This interview will be 60 minutes long and you'll meet with Lucy and Judy, our VP of Marketing. Prior to this interview we will send over a brief with detailed instructions on what you will need to prepare.

4. The Values Interview 💬

Here you will meet a member of the birdie team from a different chapter. This interview will include situational questions and allows us to explore how your values align with our values here at Birdie!

5. Meet a Co Founder 🤝

The final step in the process gives you the chance to meet one of our amazing cofounders! You will spend 45 minutes with Max, Gwen, Abeed or Raj. A great opportunity to ask any final questions and learn more about how birdie was born!!

he International community team seeks to identify and empower local leaders to build and foster robust, vibrant, and diverse NEAR communities globally.

You will:

• Develop and implement strategies to expand NEAR’s community presence in international markets
• Develop a complete map of existing regional hubs, their focus areas, team/org, key projects, and funding (effectively have a strong sense of what is going on)
• Facilitate best practice sharing and cross-region collaboration
• Coordinate with local community leaders to run local community events, build relationships with NEAR advocates & web3 KOLs and provide them with support and resources
• Onboard new regional hubs & prioritize key region that we need to expand into
• Create a journey & roadmap for regional hubs- how to grow from a small meetup to a full-scale hub
• Set up quarterly OKRs with robust reporting functions
• Tie regional hubs to the NEAR Foundation and broader NEAR community

You have:

• Strong understanding of the blockchain industry and the unique challenges and opportunities
• Able to build relationships as a trusted thought partner with a diverse set of constituents
• Capable of organizing decentralized systems and coordinating a significant number of stakeholders without formal authority
• Demonstrated experience with regional expansion and community strategy
• Excellent oral and written skills to communicate complex issues and influence others internally and externally
• Bonus points for speaking multiple languages.

What you will do:

As the Director of Programs & Community Engagement for Brilliant Black Minds, your mission will be to engage and activate the Black software engineering community in support of the expansion of the Brilliant Black Minds program. The Director of Programs & Community Engagement is instrumental in developing and facilitating the programming that drives member connections, interview improvement, and placement. This role is instrumental in establishing our strategy, development, and execution for the Brilliant Black Minds program.

• Direct and define the overall strategy, goals, and objectives for all Brilliant Black Minds programming
• Develop a university/student pipeline program, supporting aspiring junior and seniors desiring to enter the software engineering field for technical talent roles
• Build and nurture a black engineering professional community by hosting events, curating needs-based and scalable programming, and connecting candidates with peers
• Develop dynamic speaker and programming sessions that are engaging, interesting and compelling to current and future black software engineers to continue community engagement and growth. Facilitate content for in-person event strategies including conferences and HBCU campus visits
• In conjunction with an industry partner (ie, coding school), develop an education/upskilling track to support ongoing skill development
• Develop a repeatable/scalable university model for how we will engage with college faculty and staff to promote Brilliant Black Mind resources that facilitate opportunities to connect with students and integrate Karat into course curriculum
• Develop a cohort based experience for participants, a scalable mentoring/coaching program, and virtual “Tribe” group experience. Manage the BBM Discord community and develop a strategy for promoting authentic engagement and participation
• Manage the collection, maintenance, and reporting of Brilliant Black Minds program metrics and data  
• You keep a pulse on what’s happening in the black engineering community and are keenly aware of their challenges and skill development needs, and incorporate these needs/trends into BBM’s programming

The experience you will bring:

• 10+ years of work experience developing diversity pipeline programs and community engagement, specifically working with the HBCU community, STEM industry organizations, or diverse software developers
• Successful history of building scalable and executing community engagement programs
• Extraordinary program and project management skills
• Passion for driving more diversity in tech, and deep understanding of the early-career Black and/or URM engineering audience
• Excellent written and verbal communications skills, prioritizing clarity and brevity
• Comfortable building structure and process, as well as operating in a fast-paced, quick-change environment

This is a Salaried, Full-time position. Immigration sponsorship is not available.

Karat’s HQ is based in Seattle, Washington, but our core team is distributed throughout the United States, Canada, and United Kingdom.

WHAT WE'RE LOOKING FOR

As Manychat’s Sr. Community Manager, you’ll own the vision, strategy, and execution of the Manychat Community, comprised of our customers and partners. The Manychat Community is already an active and vibrant space for Manychat customers with over 100K members across the globe. It has been a foundational part of Manychat’s success.

We’re looking for a community leader who can take it to the next level of engagement and advocacy. You will work cross-functionally to keep our community at the heart of what we do–from product development to marketing events.

You’ll report to our Sr. Director of Product Marketing. You should be a self-starter with a track record of successfully leading a user community that delivers business impact while also delivering value to its members.

WHAT YOU'LL DO

• Manage day-to-day community operations. Insided, the leading community platform, will be your main community hub
• Engage the community in learning and feedback opportunities in a variety of formats (i.e. forums, webinars, in-person events)
• Develop and foster relationships among community members
• Create connections between community members and the Manychat team
• Advocate for the community within Manychat’s business and Manychat within the community

WHAT YOU'LL BRING

• ~5 years of experience with at least 1+ years of experience in community management
• Impact and action-oriented mindset with a track record to prove it
• Able to operate autonomously in fast-paced environments–you’re excited to be a product expert alongside our community members
• Strong communicator able to navigate conversations across cultures with ease
• Communication and tech savvy. You know how to engage communities across communication channels to ensure members stay active and engaged
• Highly empathetic and curious. You strive to connect the dots and align stakeholders across differing viewpoints, cultures, and geographies

What You Will Do

Working closely with the Co-Founders, the Head of Community & Partnerships will be the voice of the Spill community within the company and the face of Spill to creators, communities and media partners externally.  This person will author, own and execute upon Spill’s audience development strategy from the ground up, with a focus on helping onboard and nurturing creators within our target segments both in the US and in key markets abroad.  In addition, this role will drive partnerships and activations with select media partners, helping establish a core set of tactics that can deliver value to all stakeholders at scale.  Finally, this person will lead a small but growing team of direct reports focused on supporting Spill creators and communities in their respective regions / verticals.  

Key Qualifications

-A passion for internet culture and the brilliant minds who drive it - you not only know the trends, but who originated them, and how they proliferated across platforms like TikTok, Twitter, Discord, BeReal, Reddit, etc

-Deep relationships in the creator community, with a profound interest in underserved creators in the US, UK, West Africa, Brazil, India and East Asia

-Experience translating community and creator feedback into actionable items for technical teams

-Impeccable communication and presentation skills across all mediums

-It sounds obvious, but we are an early-stage startup, so the ability to self-start, problem solve, adapt, and have the spirit to fill in gaps without being asked is essential

Education & Experience

-Minimum 7+  years experience leading community development, creator partnerships and/or media partnerships for a major consumer brand, tech platform and/or agency

-Minimum 4+ years  managing multiple direct reports across a variety of markets and time zones

-A strong track record of breakthrough activations and initiatives that have thoughtfully involved Black, Latinx, and Queer creators and/or communities with major media brands at scale

-Bachelor’s degree or equivalent

Must be based in either LA or NYC

Comp: 65k-80k

We are seeking a highly experienced and passionate community manager to lead the development and growth of our digital community at Saysh. In this role, you will be responsible for building and nurturing a supportive and inclusive community of women, with a focus on the unique challenges and experiences of women balancing their careers and motherhood. Candidates should have an interest in web3 community development.

Responsibilities

• Develop and execute a community-building strategy, including the creation of programming, events, and resources to foster a sense of belonging and support among community members
• Oversee the day-to-day management of the community, including moderating discussions, responding to inquiries and feedback, creating events, and promoting community engagement
• Collaborate with cross-functional teams, including marketing and product development, to ensure alignment with company goals and objectives
• Analyze community data and feedback to inform future strategy and initiatives
• Act as a community spokesperson and advocate, representing the needs and interests of community members to internal and external stakeholders
• Support, manage, and optimize membership site and data collection tools (Survey Monkey, Mailchimp)
• Design frameworks to measure and report the ROI/outcomes of community engagements with key stakeholders and partners
• Produce Annual Impact Report providing feedback to management and stakeholders
  

Qualifications

• 5+ years of experience in community management, with a strong track record of building and nurturing online communities
• Excellent communication and interpersonal skills, with the ability to create belonging and foster relationships with small groups of people
• Passion for web3 development and understanding of the unique challenges and experiences of mothers who work outside the home
• Strong leadership and project management skills, with the ability to effectively manage and motivate a team
• Bachelor's degree in a relevant field (e.g., Communications, Marketing, Business Administration)
  

Please send CV and cover letter to Kim@saysh.com

We’re looking for a content-obsessed community builder with a passion for driving connections and transforming lives through shared experiences. This role is responsible for the vision and impact of Community at Multiverse, one of the most unique pillars of our offering. We need someone with a track record of building, growing and commercialising online communities with global scale in mind. You will enjoy strategy as much as execution and will be motivated by a strong sense of ownership and a genuine passion for the power and potential of online communities

Specifically, you will:

• Design and execute the overarching strategic direction of the Community at Multiverse, encompassing Candidates, Apprentices and Alumni globally
• Lead a global team of community experts across events, programmes, content, partnerships, data and insights to consistently increase habitual engagement on platform
• Champion the integration of community as a strategic point of difference across Multiverse, working cross-functionally to identify new opportunities for community engagement (eg. Apprentice Managers)
• Work towards clear commercial targets in collaboration with our sales team as you position community as an important strategic partner in meeting client needs
• Develop strategic relationships with peers across the business to ensure the value and potential of Community feeds into all strategic decision making, proactively seeking opportunities for cross functional collaboration and then making it happen
• Lead development within the team, ensuring clear pathways to progression and regular, fact-based feedback. Continue to build a culture of recognition and inclusion.
• Own departmental budgets, target setting and headcount requests with a mandate to ensure the efficient running of a scaling team
• Champion processes and work streams that ultimately set the Community up for scale - encompassing distributed leadership opportunities as well as automation.
• Work closely with our product/engineering team to ensure our ambitious vision for Community translates into a product roadmap that ensures we remain competitive, efficient and enticing to our members.
  

About You:

• You are passionate about social and economic mobility and the goal of ensuring that all Apprentices have equitable access to the skills and behaviours that will set them up for long term success
• You are a highly commercial individual who has developed and executed go to market strategies for new and existing products
• You’ve worked in content creation previously, devising concepts and campaigns for a broad range of stakeholders
• You’re obsessed with data and have a proven track record of making smart, considered decisions backed by data
• You are a naturally collaborative person who builds meaningful relationships with peers and team members
• You enjoy zooming in and out of the detail - rolling up your sleeves to get something done whilst keeping one eye on the bigger picture
• You are a development oriented people leader with a passion for coaching your team

Yassir is the leading super App for on demand, ride-hailing, last-mile delivery, payment services and more, set to change the way daily services are provided. It currently operates in 45 cities across multiple countries. It has raised $150 million in Series B funding, five times what it raised in its previous priced round last November with world class investors such as BOND and Y Combinator, which is the precursor of the likes of Airbnb, Stripe, Dropbox, Doordash, among others.

We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values

The primary role of this person is to serve as the point of contact for the online community and stakeholders.

What You Will Do ?

- Set and implement social media and communication campaigns to align with marketing strategies.

- Develope and manage social media content.

- Provide community feedback to the management.

- Monitor social media campaigns and analyze web traffic from the online community using key performance indicators (KPIs).

- Monitor and optimize community engagement levels.

- Report to our customer service team of any technical issues or concerns noted on social media.

- Find new marketing and outreach opportunities to push brand image and products.

- Work with journalists and PR agencies to ensure accurate brand representation.

- Participate in social events, corporate events and workshops.

- Stay up-to-date with digital technology trends.

What You’ll Need ?

- Bachelor’s Degree in Marketing or Communication or any relevant field.

- Proven work experience as a community manager.

- Excellent written and oral communication skills.

- You have strong interpersonal skills and can build relationships with and influence stakeholders.

- Hands on experience with social media management for brands.

- Ability to interpret website traffic and online customer engagement metrics.

- Knowledge of online marketing and marketing channels.

- Attention to detail and ability to multitask.

The Head of Growth & Community will lead the efforts to build out Backdrop’s network and help opportunities flow between members. This role is equal parts design of a system that can scale to tens of thousands of members, and participation in that system yourself. You will work directly with thousands of the leading builders in crypto, and build the systems that connect them with each other, with us, and with the products we build to help them do amazing things.

What you’ll be responsible for

• Lead the growth of the Backdrop network: thoughtful growth of our network is the most important thing for us, because it is what will unlock the ability for us to create a protocol that people want to build on. You’ll lead that effort, from finding and acquiring new members, cultivating invites via existing members, and onboarding members once they join. You’ll have access to everything you need to do that work — product improvements, resources to run campaigns/partnerships, and of course support from the rest of our community/operations team.
• Cultivate community by connecting builders over opportunities: our goal is to help Backdrop members get relevant opportunities and connections they wouldn’t otherwise. You’ll be responsible for the system we build to source opportunities from outside of the network, expose opportunities via existing members, and match people with those opportunities once we have them. You’ll work with one foot in scrappy “do things that don’t scale” territory, the other on the product side to scale what’s working.
• Research and help develop insights: design and implement methods for learning from community members in a way that helps us inform our product decisions. Hone your skills by learning from other leaders about how to build transformative communities. Help inspire Backdrop members that are working to build communities of their own.

You have

• Deep personal connection with our mission and vision, because it will not be easy or fast!
• Experience with community operations, program or project management, or related roles.
• Experience with community-driven businesses (DAOs, developer communities, creator economy, co-ops, etc).
• An analytical and pragmatic mindset to manage a complex ecosystem of people and experiments
• A high tolerance for ambiguity and uncertainty - we’re building in a frontier space where most questions haven’t been answered yet.
• Experience building a strong community, either for your job or as a passion.
• Strong communication skills, especially written - we have a strong culture of async communication, and we need to also communicate clearly our plans to our community.
• 4+ years of experience in a fast pace work environment in a community/customer/user facing role is preferred. Prior management experience is also preferred.

This role is remote first, with a preference for within 3 hours of Pacific Time (PT). We offer competitive comp, benefits, and the chance of building the backdrop for some of the most creative, innovative, and transformational communities that will exist in our lifetimes.

About us

• We are a small, remote-first team with employees in Europe and in North America. Between us we have decades of experience building marketplaces, networks, running restaurants, dancing like fools, traveling the world together, hiking mountains, kicking back on the beach, making bad jokes, finding good gifs, and leading successful teams.
• We are lucky to be backed by some of the leading investors in crypto - El Cap, Seed Club Ventures, Coinbase, Scalar Capital, Betaworks, Lemnis Capital, and an awesome group of angels. We have a comfortable runway that gives us enough space to build thoughtful and high quality experiments into the world.

THE ROLE

This position can be based in any of the Personio offices (Munich, Berlin, Amsterdam, Dublin, London, Barcelona, Madrid) or remote in those countries.

At Personio we are on the amazing journey of becoming the leading People Operating System in Europe! Join our international Customer Education team and take an active role in shaping our culture and the future of thousands of People teams and organizations across Europe. At Personio you will have a direct impact on our product, our users, our organization, and the future of HR in Europe.

As our (Senior) Community Manager, you will be responsible for driving programs within our Personio Online Communities (community.personio.de and .com). Through your work, you will help us to expand and strengthen the relationship with our customers, increasing customer satisfaction and product acceptance. Your work will have a positive influence on our customer lifetime value, deepening customer loyalty and reducing churn risk, while also positioning Personio as a leading player in the HR market. You’ll be joining a community team with various specializations, and this role specializes in content and programs that build our communities of practice for HR professionals.

Your Responsibilities Will Include:

• HR expertise and thought leadership programs: You cultivate a community of HR professionals, building domain knowledge and experience to drive community-focused content and programs around HR challenges, opportunities and best practices. Our online community members can rely on your expertise when it comes to HR topics in our communities.
  
  
• Content Development: You develop entertaining and educational content (e.g. best practices, success stories, feature presentations) for all online communities about current HR topics and Personio product adoption. You also drive User-Generated Content creation programs within the community, especially around HR best practices. In addition, you maintain the content, identify potential gaps, create new content pieces and prioritize content ideas properly. This content aims to attract users to our platforms, increase our reach, drive self-service activities, and increase the engagement of our customers within our communities.
  
  
• Community Engagement: You review, exchange and respond to questions and comments from our community members. You motivate the users of our online communities to become more involved in our online communities through your communication style and the information you’re providing.
  
  
• Project/Task Management: You're responsible for end-to-end projects—from kick-off to completion—of moderate to high complexity, as well as the creation and ongoing management of programs and processes. In each case, you play a crucial role in shaping the quality standards and outcomes and in aligning your programs to the broader company and department strategy. You actively manage your workload and make independent decisions on how to prioritize your work, presenting the trade-offs and rationale. You develop the right metrics to understand the impact and success of the projects and make data-based decisions.
  
  
• Stakeholder Management & Communication: You collaborate closely with your relevant stakeholders to ensure that you get the needed support and buy in to drive your projects/programs in the sense of the company and with the maximum effectiveness. You’re an efficient and excellent communicator who knows how to communicate complex contexts internal or external in the right level of detail and storytelling.
  
  
• Cross-team Support: You support your team members and other teams at Personio if your support is needed and you have capacities to do so.

WHAT YOU NEED TO SUCCEED

• HR background: 3–5 years of professional experience in the field of human resources management (recruiting, talent development, people operations, employer branding, etc.). With your HR background, you're aware of the latest trends and challenges in the HR world.
• Project management: you have project management skills which enable you to think structured, to have a good time management and to work efficiently and organized.
• Content experience: ideally, you have some experience in content writing and community management. Content strategy or content marketing experience is a plus.
• Bachelor's degree in the field of human resources, business management, media management, communications or a comparable education.
• You want to work with customers, and you like to support them to get the best out of our software and their daily work in HR.
• You’re a pleasant and efficient communicator—capable of managing difficult conversations and escalations with confidence.
• You have a good technical understanding of digital tools, and you are able to manage technically advanced issues independently.
• You have an excellent command of English; in addition, German skills are preferred.

As the Community Education Manager, you will become the face of all things Softr education, working closely with our product and growth teams to create educational content that fosters awareness, product adoption, and engagement. Additionally, you will be the face of Education with our partners, external communities and cohorts, and more!

Your responsibilities

• Have full ownership of our Softr video library and academy, producing helpful tutorials and case study walkthroughs to help our customers go from 0-1. This will consist of developing the curriculum, writing scripts, and shooting consistent video tutorials. In the future, it may grow into a full suite of guided courses, with different segments and tracks depending on where the user is in their journey with Softr.
• Plan, host and execute regular educational workshops with partners, community members, and customers.
• Be the face of Softr for Education: Partnering with strategic communities and learning cohorts to get Softr into new ones as well as being the “face” of Softr for demos, tutorials etc.
• Own and drive the community forum: along with the support team, you will have ownership of our Discourse Forum from a community perspective, working to implement and test programs such as moderator, gamification, beta testing and whatever strategies make sense based on experimentation and research. Our support team is heavily involved here too, but we hope to bring more of a community focus to the forum over time.
  

Your skills

• You have a passion for No Code and an understanding of Softr and other no code tools.
• Have at least 3 years of experience with instructional design, including scripting and video production, preferably at a SaaS company.
• You’re proficient in the English language, both written and verbal.
• You’ve hosted online workshops and events in the past and know what it takes to execute a well-planned event.
• You’re comfortable in front of the camera and being a forward-facing member of the team.

*Please include examples of past videos and workshops you have hosted and produced, when applying!

We’re setting out to level the playing field for job seekers, building a truly consumer-first platform that equips people with the tools, technology, and resources they need to feel empowered to achieve career growth on their own terms. Our long-term goal: to help people make confident career decisions from the day they start working to the day they retire—and that starts with the job search.

We’re looking for a fully remote, US-based Community & Support Specialist to help our members find and land jobs faster. You will be working with our VP, Product & Operations to create the support team from the ground up. Join us as we build the first truly consumer-first platform to help people grow and manage their careers.

Job Description

Responsibilities:

• Track, manage, and respond to all member support emails with a quick turnaround time
• Vet any potential bugs or tech issues and communicate with product team
• Log and categorize all feature requests and suggestions from users for review
• Respond to all Slack community posts and questions and celebrate member wins
• Monitor social channels (TikTok, LinkedIn, Instagram, YouTube), respond to comments and/or questions, and surface social listening feedback to the broader team
• Help to create and maintain a new support center for members to best leverage Teal’s toolkit
• Write and update support guides for all tools and features
• Collect and review user feedback for product and marketing insights
• Assist product team with quality assurance testing of new features

Requirements:

• Belief and excitement in the company's mission
• 1-2 years of relevant experience
• Strong verbal and written english communication skills
• A passion for helping customers
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Empathetic, strong work ethic and an upbeat attitude
• Creative problem solver
• Organized and tech savvy

Nice-to-haves

• Working in an early stage company (series Seed & A) & high growth environment (e.g. startups) with the quick iteration and turnaround time on projects.
• Experience working in a 100% remote environment

Skills & Tools You Will Use And Learn:

• Appzi, Trello, Hotjar, Amplitude, Notion, Slack, Gmail, TikTok, LinkedIn, YouTube, Instagram, Zapier, Airtable

Our users host yoga classes, ballet lessons, trivia nights, book clubs and more. They are incredibly talented community leaders who work hard to create welcoming, safe spaces for their members to grow and learn together.

​As the Community Lead, you will be the first non-technical member of the team and will work on two things:

1. ​Creating a supportive community for our current Luma hosts
2. ​Working with prospective hosts and onboarding them to Luma

​What does success look like?

• ​You genuinely care about people. People who meet you remark on how present and warm you are.
• ​You are resourceful and will do anything it takes to unblock yourself.
• ​You communicate your thoughts and decisions clearly and proactively, and develop an efficient feedback loop with the product team that allows us to move fast and to the right direction.

​Sounds like you? Reach out to jobs@lu.ma.

‍

What you’ll do:

• Work closely with our  CTO, Community Manager and Head of Marketing on building up a cohesive developer strategy and voice.
• Design, develop, and implement the core metrics we’ll use to gauge our success in community growth and engagement
• Thrive in the intersection between strategy, tactics, and execution.
• Advise the board and leadership team as the voice of our developers
• Educate our open-source community with engaging content like technical talks, blog posts, demos, and videos.
• Engage with our online communities and forums populated by our target audience (Slack, GitHub, StackOverflow, etc).
• Travel to engage with members of our developer community in person.

About you:

• You enjoy engaging directly with developer communities through improving experiences and providing new knowledge. You’ve had a steering role when engaging with open-source communities.
• You have experience giving talks, developing demos, and planning workshops
• You have been part of owning, establishing and improving a developer community strategy
• You’re quick to adapt to a fast-moving conference schedule, balancing CFP deadlines with show dates.
• You have are able to present technical topics to a engaged developer audience.
• You possess deep expertise in developer advocacy and community engagement.

Apply now

Apply now by sending an email to recruitment+devrel@getunleash.io
We’re looking forward to hearing from you

What you’ll do:

• Work closely with our  CTO, Community Manager and Head of Marketing on building up a cohesive developer strategy and voice.
• Design, develop, and implement the core metrics we’ll use to gauge our success in community growth and engagement
• Thrive in the intersection between strategy, tactics, and execution.
• Advise the board and leadership team as the voice of our developers
• Educate our open-source community with engaging content like technical talks, blog posts, demos, and videos.
• Engage with our online communities and forums populated by our target audience (Slack, GitHub, StackOverflow, etc).
• Travel to engage with members of our developer community in person.

About you:

• You enjoy engaging directly with developer communities through improving experiences and providing new knowledge. You’ve had a steering role when engaging with open-source communities.
• You have experience giving talks, developing demos, and planning workshops
• You have been part of owning, establishing and improving a developer community strategy
• You’re quick to adapt to a fast-moving conference schedule, balancing CFP deadlines with show dates.
• You have are able to present technical topics to a engaged developer audience.
• You possess deep expertise in developer advocacy and community engagement.