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Community Lead

Thingtesting

New York
Community Management
🗓
April

We’re looking for a Community Lead to build and strengthen the community of curious consumers on Thingtesting.com 👋

Discovery, curiosity, honesty, and transparency are the foundational values in everything we do, they're intrinsic to our culture, product, and community. As the Community Lead, you will play a key role in defining how we take those values to the next level by designing and managing new community-first initiatives and nurturing existing ones across our products and channels.

What you'll do:
  • Work with the team to build UGC and social features on Thingtesting.com, and liaise with the team on how to best engage our community around new feature launches and product development
  • Explore, design, and manage new self-sustaining and scalable community initiatives that lead to better brand discovery for curious consumers
  • Explore, design, and manage new initiatives that help brands improve, and empowers the founders behind the brands on Thingtesting
  • Manage and grow our Friends of Thingtesting membership
  • Build relationships with users, brands, and industry professionals
  • Engage and solve user queries in a timely manner to ensure that members of our community are heard and taken care of to the best of our abilities
We require that you have:
  • 2+ years of experience managing and growing online communities
  • Strong organizational skills and an ability to think strategically and execute tactically
  • Experience launching new community-driven initiatives from scratch to final product and managing a virtual community (e.g. building an online forum, creating an event series, or writing a newsletter)
  • Are a good listener than can empathize and engage with our users, manage user feedback, and offer support so that we can improve the user experience for our community
  • Ability to identify, set goals for, and track relevant community metrics
  • A positive attitude, a sense of humor, and a desire to build accessible products for all users
  • Are a fluent English speaker and writer
  • You are passionate about entrepreneurship, enthusiastic about new online brands, and have an eye for great design and products
Nice to haves:
  • Familiar with Figma and Notion
Benefits
What we can offer you:
  • The opportunity to join a fast-growing startup, shape our future, and drive the growth of a preexisting and excited community that wants to be move involved with Thingtesting
  • A friendly and nurturing environment to grow in
  • Freedom to work from wherever you want (for time-zone efficiency, we'd prefer if you're based on the East Coast (U.S.). Today we’re 100% remote, with team members currently spread between New York, Detroit, and Scandinavia.
  • Competitive compensation (a negotiable package of salary and equity), benefits, paid vacation, and other perks
FAQs:
  • What tools do you use? We run on Figma, Slack, Notion (+ hang out on Discord) - but as you might guess, we are open to testing new things.
  • Do you sponsor visas? No, unfortunately we can't sponsor visas right now.
  • What language do you speak? We always speak English with the team (but our team is international and we know: 🇫🇮 🇩🇪 🇸🇪 🇪🇸 🇨🇳
  • What perks and benefits do you offer? Medical, dental, vision & life benefits, flexible work hours, paid vacation, equity plan, retirement benefits with employer match, and of course, a team-wide product testing program.
  • Can I join as a remote worker? While we work from home because of COVID-19 measures, you could work from anywhere in the U.S. Eastern timezone. Our team is remote and split between the U.S. and Europe.
  • Is this a senior role? We don't like the hard division between "senior" and "non-senior." You'd be the first person on the team to lead our community initiatives at Thingtesting.
  • When do I start? We won't know until we've found the right person but we're hoping for somebody to start in June. Earlier and later starts can be discussed.
Our Interview Process
  • All meetings are virtual given COVID-19
  • We are already reviewing incoming applications! We will invite applicants to 1st round interviews on the week starting May 3rd, 2021.
Apply Now

Director, Global Community

Brainly

New York
Community Management
🗓
April

Brainly is the largest social learning community in the world, helping over 350 million users each month across our global web and app products. The Global Community Team includes Community Growth, Community Product, Trust & Safety, and Customer Insights. The Senior Manager, Global Community oversees the Community Growth team, which includes all community management and programs, and is responsible for creating and delivering exceptional experiences for Brainly’s diverse communities around the world. 

On this team, you’re an experienced team leader and people manager whose superpower is aligning your team around common goals, supporting their ability to deliver meaningful results, and continuously growing their impact. You're passionate about communities and the science behind what drives authentic connections, and have deep, hands-on experience with community management and community program frameworks, tools, policies, and best practices. 

You’re a big-picture thinker who can also dive deep into a problem or process to better understand how to do what’s right for our community, our team, and our business. You’re able to deliver on team goals while continuously improving and iterating upon our approach to community management and program design. You’re data-driven and adept at developing frameworks, training, and programs that can support complex operational goals, and you enjoy coaching others to execute on highly collaborative, cross-functional projects. 

This is an exciting opportunity to lead a global team and support the learning outcomes of hundreds of millions of students around the world. Come help us scale one of the fastest growing and highest quality consumer learning brands. Brainly is a fun, unique company in an exciting phase of its growth.


KEY RESPONSIBILITIES

Manage a growing team of 7+ Community Managers, and support their development and ability to deliver on moderation, engagement, and growth goals.
Standardize our global Community Management and Program frameworks, including guidelines, terms, policies, community software and tools, and onboarding/offboarding procedures. 
Assess Brainly’s community operations, and identify key opportunities for growth, improvement, and experimentation
Set, monitor, and report on monthly/quarterly goals for the Community Growth team.
Collaborate with Customer Care team on support-related processes, procedures, and communications
Collaborate with Trust & Safety team on risk-related processes, procedures, and communications
Collaborate with the Community Product team on new features, tools, admin systems, and product experiences that can improve community operations, drive community growth, and deepen community engagement.  
Develop Community training that can enhance the team’s skills and support ongoing career development.
Launch community tests and experiments that can deliver actionable insights and data on potential new areas for investment and growth.

SUCCESS FACTORS

Experience
Required
  • 5+ years of leadership experience on a Community team
  • 3+ years directly managing a team
  • Proven track record of successfully growing communities and fostering authentic connections at scale 
  • Experience working with B2C communities and user-generated content platforms
  • Experience managing community policy, guidelines, and terms
  • Experience collaborating with cross-functional teams (Product, Legal, Privacy, Marketing, Communications) 
  • Exceptional communications skills (written, verbal)

Preferred
  • Experience working with a global community and team across multiple languages/locations
  • Experience working with diverse, all-ages communities
  • Experience with education communities
  • Experience working directly with product and technology teams
Attributes
  • Growth mentality; Product led and customer-focused, data driven, highly creative
  • Strong sense of ownership and determination to get things done
  • Great leadership and interpersonal skills to effectively manage team members
  • Data-driven and effective at telling stories using data
  • Sensitivity to potential trade-offs between performance and branding
  • Humility and eagerness to learn and grow
  • Ability to work both autonomously and as part of a team
Skills and systems
  • Excellent people, project, and program management skills
  • Excellent data and analytical skills; comfortable working with spreadsheets  
  • Excellent presentation and public speaking skills
  • Excellent judgment, facilitation, crisis management, and mediation skills
  • Knowledge of user research methods and survey best practices
  • Experience managing community software tools, including CRMs, support software, discussion platforms (slack, discord, etc), content publishing tools, and survey tools.
  • Experience working with product and project management tools, including Jira and Confluence
Additional details:

Location: Manhattan, NY
Availability: full-time position
Competitive compensation package
Competitive benefits including health insurance (medical, dental, vision), 401K plan, FSAs, commuter benefits, paid holidays, paid vacation, paid CitiBike program, weekly company lunches, company events, and more
We are committed to your professional development by providing opportunities to participate in conferences, trainings, and courses

Apply Now

Director of Community

SoleSavy

Remote, US
Community Management
🗓
April

We have a passionate audience consisting of thousands of members across North America and many more waiting to gain access to our platform and community. As the Director of Community you'll be responsible for leading engagement strategies across all SoleSavy communities and platforms. You'll build the right team and structure that empowers SoleSavy to succeed in developing a world class community. 

Only accepting applicants in the Canada or the US. 

 
Responsibilities

Help define our vision and strategy as an inclusive community first company
Lead and coordinate engagement strategies across all of our digital communities
Plan and execute CRM strategies that improve customer engagement digitally
Empower the team you build to be world class at engaging in frequent, open, and honest conversations with our community across all platforms
Inspire trust and promote a culture of transparency with our company and community.
Carry out regular analyses and hindsights of digital channel engagement, content, and campaign performance
Lead team activities and drive new initiatives to bring a diverse remote team together online to help foster a fun working environment.
Optimizing new strategies to scale and improve launches
Work closely with the Customer Success team to successfully launch and optimize new communities 
Regular hands on engagement with all of our communities
Collaborate with the SoleSavy team on various initiatives in the sneaker and collectible space

Requirements

You are passionate about sneakers and understand it's history
5+ years in a similar or comparable community focused role 
You are organized and well prepared
You are tech-savvy, resourceful, and able to problem-solve
You have strong communication and leadership skills
Your schedule must be flexible, release days and times vary greatly, and working Saturday mornings are required
You are thorough, motivated, and work hard to achieve goals
You enjoy working with a variety of people and personalities

Who you are:

Tenacious. You are determined to succeed, and you are motivated by the success of the community and your colleagues.
Curious. You are always learning and seeking ways to make things better.
Conscientious. You keep your promises, taking your commitments to others seriously, and have strong integrity.
Humble. You lead with humility and empathy, respecting, and learning from the perspectives of others.

Apply Now

Director of Community

Deel

Remote
Community Management
🗓
April

Who’s behind Deel?

We are a global collective of entrepreneurs who love to build and solve problems. Our team is made up of self-driven people spanning 25+ countries, a unified, yet diverse culture keeps us consistently learning and improving. We're curious, courageous, optimistic, fair, and thoughtful.

We want to enable companies to hire the best talent from anywhere in the world. We do so by building tools our customers love with market-leading technology and expertise. We run on three words, fast, delightful and compliant.

As a team, we care while finding comfort and enjoyment in working together. We believe "less is more," and our highly efficient team speaks to that. After all, we want to take Deel public with a group of less than 300. Are you in?

So, why now?

A significant shift has occurred within the workforce as we know it, changing business norms drastically. At Deel, we genuinely see a world without borders, but we needed to challenge that to make it happen. A 30-mile hiring radius limit shouldn't exist for companies, since great talent lives everywhere. The global talent market is quickly accelerating, we are here to stay ahead of multi-jurisdictional legislation, allowing maturation and acceptance of remote work across all levels of the value chain.

Deel is the market leader in international payroll and compliance. With over $50 million raised from Andreessen Horowitz, Spark Capital, Y Combinator, Elad Gil, Nat Friedman, Alexis Ohanian, and Daniel Gross, there's never been a more exciting time to join the team.

Duties
  • Being employee #1 on Deel's community team and helping us build out a global team of community superstars
  • Managing Deel's newsletter that gets sent out to our global community of remote workers
  • Leading the creation of new forms of meaningful communication avenues within the community
  • Ensuring effective and consistent communication on all of Deel's community channels that is consistent with our branding
  • Building active relationships with existing communities of remote workers, lawyers, and HR professionals
  • Launching and growing Deel's education programs
  • Being the voice of our community, advocating for our global community and carrying valuable information to our internal teams on how we can better serve them
Requirements
  • You have previously built a community of highly engaged individuals from scratch
  • You are proficient in spoken and written English and have strong research skills
  • You have a way with words and can write copy that's engaging
  • You are adaptable and comfortable with a fast-paced environment
  • You are an active relationship builder who can collaborate with internal and external teams to consistently improve processes and communication workflows
We’d especially love to speak with you if:
  • You are comfortable with setting up dashboards and using the latest analytics tools to track the performance of your initiatives
  • You've worked at a fast-growing startup
  • You have previously successfully worked in a remote & distributed team
  • You have 5+ years of experience in social media and external community-facing roles
Benefits
  • Life changing pre-IPO equity
  • The option of getting paid in digital currency
  • Work from wherever you want; the Deel office, your house or the beach
  • Learning and development budget for books, courses and conferences
  • Remote first working culture and covered remote office space
  • All-expenses paid international company off-sites
  • Have your birthday on us
  • All the latest tech you need
Apply Now

Patreon

San Francisco
Community Management
🗓
April
Do you believe that creators should have the ability to get paid for the value they give to their fans?

We do, which is why we're building Patreon, a platform that powers membership services for creators with established followings. Patreon strives to provide creators with insight, education, and tools that make it possible to retain creative control while running their creative business, so creators can focus on creating and energizing their fanbases.

Our user base has doubled in the last year alone, and we have paid over $2 billion directly to creators on our platform. In order to support this level of growth, Patreon is looking for a Head of Online Community to join our San Francisco, Los Angeles, or New York team.

The person in this role will be an empathetic connector, a fantastic listener, a strategy and project management whiz, and an internet lover who is responsible for building the preferred and most inclusive creator community online for support, inspiration, learning, and collaboration. This person will be a strong creator advocate and a critical partner for many Patreon teams, ensuring that Patreon creators feel understood and heard by each other and by Patreon.

What you will do:
  • Increase meaningful participation - Manage official online community spaces for Patreon creators (currently, a Discourse forum and Discord server), ensuring conversations and connections flow, questions are answered, and topics or requests are escalated when relevant; embody Patreon’s voice and culture in all interactions
  • Identify and empower leaders - Recognize, nurture, and lead volunteer evangelist moderators and community members
  • Partner cross-functionally - Advocate for Patreon creators in internal conversations & facilitate participation of Patreon teammates in community spaces
  • Make data-informed decisions - Identify and monitor actionable community health and impact metrics, make strategic decisions and plan experiments accordingly, and create reports that you will present to other teams
  • Define and execute on strategy- Determine the strategic direction of our online community spaces in partnership with the Head of Community and Education and carry out that plan, e.g., determine OKRs, create and manage content calendars, optimize process and/or tools
Skills and experience you possess:
  • 4+ years experience managing or moderating large online communities on platforms such as Reddit, Discord, Slack, Discourse
  • Passion for community and relationship building, especially online
  • Experience facilitating open and sometimes difficult conversations with a positive, solutions-oriented outlook
  • Superfan of creator and internet culture
  • Excellent written and verbal communication skills
  • Able to juggle multiple projects seamlessly and change focus in response to emerging challenges and changes
  • Data-informed decision maker with experience moving the needle on community metrics
  • Experience and comfort working cross-functionally, especially with Product, Community Happiness, and/or Marketing teams
  • Strong sense of empathy - curious about others’ motivations and eager to help them succeed
  • Experience training and leading community moderators and/or volunteer leaders
  • Experience building and nurturing global communities is a plus
  • Direct experience as a creator is a delightful nice-to-have
Projects you may work on:
  • Partner closely with other teams (e.g., Product, PMM, Customer Happiness) to refine our feedback loop with creators, deepening trust, adoption, and loyalty as you go
  • Implement a delightful, productive community member onboarding experience that makes creators feel welcome and prepares them to participate meaningfully
  • Identify community leadership opportunities and design and manage effective, enjoyable moderator/leader roles and programs to help our creator community scale
  • Make it easy and exciting for Patreon employees to join and regularly participate in our online community spaces
  • Create detailed, strategic, multi-channel content calendars to inspire creators to collaborate and grow together; also, to support big Patreon announcements and initiatives
  • Share your online community management know-how with your colleagues and/or Patreon creators by leading workshops or writing how-tos
Apply Now

Community Manager

Zapier

Remote
Community Management
🗓
April

We're looking for a Sr. Community Moderator to join the Community team at Zapier. Zapier’s on a mission to make everyone more productive at work. Over 3 million professionals already use Zapier to save more time, but there are millions more to reach. A Sr. Community Moderator is responsible for moderating and creating content, keeping topics and discussions organized and relevant, engaging with our users, and maintaining a positive and engaging atmosphere within the community. The purpose of this role is to not only engage within our internal community forum but within external communities as well. They’ll partner with influencers, Experts, and Zapier users to coordinate webinars and learning opportunities as well as act as a public advocate of Zapier. They’ll work closely with community members and Certified Zapier Experts to create meaningful connections and collaborate towards solutions. 

If you’re interested in launching your career with the Community team as a Moderator, then read on… 

About You

You’re a skilled Moderator. We’re looking for 2+ years of experience in the SaaS Industry and previous relevant experience in Community Moderation.
You’re an excellent written communicator. We’re also a 100% remote team, and writing is our primary means of communication at Zapier. 
You’re creative and resourceful. You try as many angles as possible to secure opportunities that drive traffic to the community and keep engagement levels high. You keep up on industry trends, are comfortable navigating the automation/no-code space, and take initiative when faced with a problem.
You believe relationships are critical to success. You’re excellent at building relationships with community influencers, comfortable pitching new ideas, and you keep an eye out for potential partnerships that create value for everyone involved.
You’re solid at time management. You’ll juggle a variety fast-moving communications projects, and as a part of a distributed team, you’ll be trusted to work with minimal supervision. As a part of a growing company, you have an opportunity to make a big impact, and you’re keen to build processes that’ll make your job more efficient over time.

 
Things You’ll Do

Act as the voice of the community via daily moderation including reviewing discussions, replying, and probing on posts
Escalate member feedback as well as conversations that require further support
Make new members feel welcome and start threads meant to spur engagement (e.g. “Workflow Wednesdays”)
Keep an active pulse on community conversations worth sharing, and contribute to transforming them into content that can be distributed to the greater community
Converse with community members to make sure their questions are getting answered and that they are marked as such
Ensure community guidelines are being adhered to and address situations where they are not
Monitor posts and ensure they are in the right category, tagged correctly, and the duplicate content is merged or pointed to the original thread
Assist with managing the experience and certification pipeline for our Certified Zapier Experts
Engage with Experts and members and motivate them to help one another
Act as a liaison between marketing, product and engineering to assist in the alignment of messaging, content, and product updates
As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier

Apply Now

Head of Community

Initialized Capital

San Francisco
Community Management
🗓
April

Initialized Capital, an early-stage venture capital firm with over $770M under management, is hiring a Head of Community. The Head of Community will be responsible for organizing, promoting and facilitating connectivity within our network--including founders, external vendors and other members of our ecosystem. This relationship driven role will help create more dynamic networks and programs at Initialized that enhance our community’s ability to learn from and connect with each other. This role requires the ability to define the community strategy, form meaningful connections across our network and translate these initiatives into purposeful events that give back to the Honeybadger community.


Responsibilities
  • Develop strategies and initiatives to increase community member engagement
  • Organize and design in-person events, virtual events, webinars, large scale summits and intimate group meet-ups that facilitate connectivity across our founder and venture communities
  • Establish meaningful relationships across the Honeybadger network; serving as the firm’s point of contact for the community and the head of our Honeybadger “den”
  • Identify topics that resonate with the founder community for ongoing touchpoints and event based themes and ideas; developing engaging content and collaborating closely with our marketing team
  • Support the onboarding of Portfolio Companies into our network; leveraging Initialize’s founder resources and active approach to supporting our founders
  • Manage the operational hire responsible for events implementation and work closely with Administrative staff to bring community ideas to life
  • Assist in special projects related to the firm’s overall operations  
Qualifications
  • At least 5-7 years of work experience in a relationship driven role with community building experience, events and marketing driven work, sales or managing client-focused programs
  • Excellent relationship building skills; able to build rapport with a wide variety of personalities; you are a people person who brings a community together; high EQ/Low ego
  • Creative vision for executing high quality events  
  • Clear and effective communicator, both oral and written, with the understanding of how to leverage our network while maintaining our core values; comfortability with public speaking in virtual and in-person formats
  • Aptitude and curiosity to take on new responsibilities within and outside of traditional community and events work  
  • Ability to adapt quickly to a fast paced environment; Comfortable completing complex tasks and projects with minimal guidance and reacting to situations that require a quick turnaround with appropriate urgency
  • Experience in event planning, familiarity with virtual event production and platform/tools, digital marketing and/or content creation a plus
  • Integrity, judgement, discretion, credibility, professionalism and a good sense of humor.
Apply Now

Chief Marketing & Community Officer

Pasito

Remote
Community Management
🗓
April
The Role

Pasito’s Chief Marketing & Community Officer (CMCO) will be a co-founder and member of the leadership team of an ambitious, mission-driven company looking to make the US financial industry work for more families. As Pasito’s CMCO, you will work in partnership with the CEO and Engineering team to set the overall vision for Pasito’s marketing, branding, and messaging strategy. In the early stages, you will help roll out the MVP and work with the team to iterate the product with customer feedback. As we grow, you will be empowered to expand and lead our marketing and community functions.

Our ideal candidate is ambitious but humble. We are looking for someone who loves strategy but is just as happy contributing at the ground level. Ideally, you have experience working at an early-stage company or have successfully led new product rollouts within a larger organization.

If you are looking for a rewarding challenge working with energetic and passionate peers building a sustainable company that can make a difference, we want to hear from you.

Location: US Remote (East Coast preferred)

Duties & Responsibilities
  • Conduct customer research initiatives and test marketing strategies to determine the best channels for reaching Pasito’s target customers
  • Test different phases of Pasito’s product with early users
  • Lead development and implementation of advertising, public relations, social media, events and sales initiatives to increase Pasito’s visibility and user growth
  • Lead social media strategy and community engagement across Facebook, Instagram, LinkedIn and Twitter
  • Develop creative assets and SEO strategy
  • Develop and manage marketing budgets and sales forecasting
  • Manage agency providers, consultants, freelancers and other suppliers

Requirements & Qualifications
  • Strong connection to Pasito’s mission of helping new parents achieve financial wellness
  • 7+ years of experience in sales, marketing, advertising or brand management, or related field
  • Experience having translated customer insights into a compelling brand strategy, preferably at an early-stage or high-growth business
  • Desire to build a high-tech, high-growth company
  • Passion for community engagement and client service
  • Excellent working knowledge of social media marketing
  • Not scared to get hands dirty
  • Strategic, innovative and creative personality
  • Excellent communication and interpersonal skills
Apply Now

Community Lead

Makerpad

Remote
Community Management
🗓
April

Community is everything here at Makerpad, and without it we wouldn’t exist! But we know a community doesn’t just happen. It takes dedication, care and structure to ensure the community thrives.

The Role

We’re looking for an experienced and super-enthusiastic leader to join our team as Community Lead. You’ll be owning and managing the community, improving on current processes, as well as working towards finding new ways of providing delightful community experiences for our users. This is a leadership role that requires independent thought, but you’ll also work alongside the team to nurture and grow the community in a new and exciting direction.

What You’ll Do
  • Re-design and continuously develop the community experience for all Makerpad users.
  • Seek out opportunities to engage with community members and build a buzzing atmosphere.
  • Respond to questions, comments and requests as our community moderator.
  • Define and articulate guidelines, principles, expectations, goals and success metrics for the community.
  • Ensure that content is distributed across all our channels, including social and email.
  • Support students taking part in our courses to ensure they have the help they need.
Who You Are
  • You’re unafraid of finding a solution and making decisions to execute it. This is a high-impact role that requires you to have confidence in the choices you make.
  • You’re an experienced leader and independent thinker.
  • You’re naturally creative, and good at crafting messages with the right tone of voice and energy.
  • You are able to work at both a macro level — overseeing how things are working across various channels and touchpoints — and a micro level, by getting stuck in and handling work that needs to be done.
  • You’re comfortable communicating across all kinds of channels and mediums, including being in front of the camera via Zoom or otherwise representing Makerpad. That means you’re ready to become deeply familiar with the Makerpad voice and mission.
  • You’re energized by meeting and talking with people, and by building relationships.
  • You’re comfortable handling multiple goals and tasks at once, whilst being flexible but able to meet deadlines.
Requirements
  • 5+ years of hands-on experience managing online communities.
  • Experience moderating real-time community forums and events as well as growing a diverse and engaged community, with empathy towards multiple or alternative viewpoints, experiences, and motivations or priorities.
  • Excellent judgement and decision-making capability, including knowing when to escalate and how to prioritize.
  • Exceptional written and verbal communication.
  • Bonus points:
  • Experience or interest in virtual communities (Gather.town, Branch etc.).
  • Experience or interest in online learning and alternative education (cohort-based courses, online bootcamps).
  • A passion for no-code.
How to Apply
  1. Please email jobs@makerpad.co with the subject line 'Community Lead Application'.
  2. In your email please answer the following:
  3. Tell us a bit about your community experience including links to examples.
  4. Why are you passionate about building and running communities?
  5. What are some ways you've previously created delightful community experiences?
  6. What do you think are the most important areas to focus on when managing a community, and why?
  7. Why are you interested in working at Makerpad?
  8. Please include links to your Twitter, personal website, LinkedIn, and/or anything else you think would help us understand who you are and why you're a great fit for this role.
  9. Bonus point:
  10. Looking at Makerpad's community, briefly outline what your first focus would be if you were to join the team.

You can find details of our hiring process here.

Apply Now

Community Marketing Manager

Mixpanel

San Francisco
Community Management
🗓
March
About the Role

As the lead for the Mixpanel Community, you will be responsible for making it a place for interactive learning and conversations about analytics, product development, and Mixpanel. In your day-to-day you will cultivate discussion, share resources, promote product updates, identify customer advocates, and find innovative ways to reach new audiences.

If you are someone who is passionate about project management, testing creative ideas, scaling a high-impact program, and building relationships, this role is for you. While this position sits within Marketing, you will work cross-functionally with our Product, Services, Support, and Partnerships teams. Success in this role will result in a high-functioning community with frequent and active discussion, as well as continued growth that extends QBQ’s reach beyond our current customers.

Responsibilities
  • Own community strategy and the day-to-day operations of our QBQ community
  • Manage, grow, and scale our QBQ community including sharing content, resources, product updates, and discussion topics to encourage member engagement
  • Form and deepen relationships with community members; help identify advocates and find innovative ways to highlight them
  • Create awareness campaigns to reach new users and grow our community population
  • Generate ideas for improving the effectiveness of our community
  • Own perception of community as a high-quality resource to connect with other product analytics users
  • Work with cross-functional teams to invite more moderators into the community
  • Identify, track, and improve key community KPIs
We're Looking For Someone Who Has
  • 3+ years experience in a B2B community management role
  • Experience moderating a forum and cultivating an engaging discussion
  • Strong project management skills
  • A self-starter, driven, and motivated work style
  • A creative-mindset, who loves to think outside the box
  • Passion to help take our community to the next level
  • Interest in connecting and building relationships with others
  • Experience in fast-changing environments
Benefits and Perks
  • Comprehensive Medical, Vision, and Dental Care
  • Mental Wellness Benefit
  • Generous Vacation Policy & Additional Company Holidays
  • Enhanced Parental Leave
  • Volunteer Time Off
  • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
Culture Values
  • Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
  • Customer Focus: Our customers’ success is our success
  • Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
  • Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
  • One Team: We can’t win without each other
Apply Now

Community & Retention Manager

theSkimm

New York, NY
Community Management
🗓
March
ABOUT THE TEAM AND ROLE

theSkimm’s Growth Marketing team is a small group of fast-moving, data-driven, and creative thinkers who drive growth and engagement across all TheSkimm’s platforms and products.  The Community and Retention Manager role will craft and support the experiences and drive retention of our most loyal community members.

The Community and Retention Manager will report into the VP, Growth Marketing. We’re looking for an extraordinary community engagement and retention specialist with experience managing and supporting online communities as well as aligning content and communication strategies. This role will be responsible for helping drive our community participation and loyalty while partnering with key stakeholders to ideate and optimize new content, messaging, and incentive tactics.  The ideal candidate is a digital-savvy and proactive problem-solver who is excited about delighting and retaining brand enthusiasts.

WHAT YOU'LL BE DOING

Community Management:

  • Develop and execute an ongoing programming & content plan for our community members on our platform -- including a robust content calendar and engagement moments across verticals.
  • Engage with community members and respond to questions, comments and requests as our community moderator.
  • Create and maintain long-term roadmaps for Skimm'bassador community that align to theSkimm's larger roadmap and our continued membership growth across our growing universe of products and services.
  • Define and articulate guidelines, principles, expectations, goals and success metrics for the Skimm’bassador community.
  • Relay community feedback to relevant internal stakeholders.
  • Monitor and evolve experience strategy based on observed behavior.
  • Work closely with Brand, Growth, Social, PR, Product, Sales and other relevant stakeholders to stay updated on broad company initiatives and product changes.

Retention Marketing:

  • Devise and implement all community communications. Develop, manage and execute retention tactics for community members - working closely with Lifecycle Marketing team to develop and maintain automated emails and other communications as applicable to further engage community members and move them through the funnel.
  • Own community metrics, analyzing and reporting on key performance indicators -  including emails and other communications, identifying and communicating trends to the broader team, and finding opportunities for improvement.
WHAT WILL SET YOU UP FOR SUCCESS
  • 5+ years of hands-on experience managing online communities.
  • Experience moderating real-time community forums and events as well as growing a diverse and engaged community, with empathy towards multiple or alternative viewpoints, experiences, and motivations or priorities.
  • Embody and imbue the values of the community to help us achieve our mission and foster community spirit.
  • Excellent judgement and decision-making capability, including knowing when to escalate and how to prioritize.
  • Exceptional written and verbal and verbal communication - can effectively own brand voice in all communications.
  • Experience or interest in email and/or digital marketing.
  • A passion for theSkimm brand and products.
WHAT WE OFFER
  • Comprehensive insurance plans, commuter benefits and 401(k) starting on your first day
  • Competitive salary & equity packages
  • Flexible vacation policy and generous holiday observances
  • One Medical Membership
  • Gym membership reimbursement
  • Complimentary access to theSkimm’s growing suite of membership products
  • The opportunity to be part of a values-driven, hardworking and diverse group of people building a membership company that makes it easier to live smarter
Apply Now

Senior Manager, Community

Peloton

New York, NY
Community Management
🗓
March
THE ROLE: 


Peloton's Membership team is responsible for:

Ensuring a seamless, on-brand experience throughout the end-to-end Member journey
Deploying tailored engagement and retention efforts to drive usage and minimize churn
Providing personalized and elevated support for our Members whenever they need assistance

The Community Senior Manager reports to the VP of Community and will ensure that we’re developing engaging Member messaging across all Peloton channels. The ideal candidate for this role has prior experience for managing and handling communications on social media, has a collaborative mindset and is excited about continuous improvement of systems and processes to support our community of global Members.


RESPONSIBILITIES:

Work with the Marketing, Communications and Product teams to develop Member messaging for new campaigns, features, and product launches
Write concise and engaging Member messaging across all Peloton owned channels
Track trending topics and sentiment among our community and report out to the broader team
Monitor, organize and report on Member feedback across all Peloton channels (social media, reviews, support, etc.) to help inform the company's strategic priorities
Develop and execute Member-specific initiatives that align with the Peloton Pledge
Develop engagement strategies and maintain a timely and collaborative content calendar for official online communities/groups
Assist our field/research teams in developing Member communications and support data collection

QUALIFICATIONS:

At least 5 years experience in social media or community management
Active and engaged participant in social media
Strong verbal, written and presentation skills to communicate effectively, and on-brand with Members, in-house stakeholders and partners
Strong interpersonal skills and ability to build relationships with cross functional stakeholders
Highly organized, detail-oriented and able to manage/execute multiple ongoing projects
Ability to identify and track relevant community KPIs
BA/BS degree 

Apply Now

Social Media Manager

Revolut

London
Social Media
🗓
March

The Social Media Manager is a broad and important role, encompassing all the digital touchpoints where we may find our customers. We care about our brand and what our customers say about us; this role is one of the main conduits for that.

You will be working with the Growth team, working closely with related functions such as Performance Marketing and Copywriting. You will also work alongside those in brand roles, to help deliver the brand message, and feedback on how we are perceived.

The Social Media Manager is a broad and important role, encompassing all the digital touchpoints where we may find our customers. We care about our brand and what our customers say about us; this role is one of the main conduits for that.

You will be working with the Growth team, working closely with related functions such as Performance Marketing and Copywriting. You will also work alongside those in brand roles, to help deliver the brand message, and feedback on how we are perceived.


What You Need To Achieve

  • Owning development of strategy and executing using the best processes, defined by you, across:
  • Content (Editorial approach)
  • User generated content
  • Generation across platforms
  • Creating community
  • Social media channels
What You'll Be Doing
  • Creating, scheduling and publishing content across multiple social media channels
  • Being engaging, funny, responsive and of-the-moment to create viral and shareable moments
  • Using your platform knowledge and creative skills to create boundary-pushing, attention-grabbing social content using the latest affordances on each channel
  • Bringing all of Revolut’s product offering to life creatively, from Metal cards to travel perks
  • Calmly and carefully dealing with customer and tech issues, if needed
What You'll Need
  • Bachelor degree with minimum 2:1 from a recognised University
  • 3+ years of experience in high-profile social media marketing roles
  • Substantive social media experience either at a high-growth startup, highly-engaging consumer brand or viral publisher
  • Successfully implemented social media marketing campaigns (credentials to prove this) or operated in a limited conceptual space
  • Social media management experience: has managed different social media accounts with very good results
  • Data-driven and know the importance of appropriately quantifying your work
  • Strong copywriting and reviewing skills
  • Strong analytical skills
  • Experience writing creative and engaging content
  • Can work to a specified tone of voice and with brand-led strategic messaging
  • A team player who can collaborate across functions
  • Well organised and can keep cool when working to tight deadlines
Nice to have
  • Outsize success in a narrow or highly-regulated thematic space
  • Experience working internationally, such as conceiving campaigns that are language-agnostic
Apply Now

Chief Community Officer

Port

Remote
Community Management
🗓
March

The Opportunity: This is an exciting time to join Port. We are a new software company focused on launching our product and building a brand within our industry, with community building at our heart. We've just launched various growth initiatives such as "The Community Grid" (comgrid.com), our community and podcast series, “Captains of Community” and DevRel.jobs, a job board.

The Chief Community Officer will define and lead all community-building efforts for Port and our other growth initiatives. This role encompasses community strategy, community building, marketing and partnership outreach efforts and is responsible for growing, engaging and retaining our members. You would be one of the key public faces of the Port. You'll be given a lot of control and the ability to contribute to the direction of the company.

Port is committed to hiring a diverse and inclusive workforce and we genuinely want to welcome applications from any and all backgrounds. We look forward to bringing you aboard our ship.

Apply Now

Community Manager

Wix

New York
Community Management
🗓
March
You are:


A tech-savvy community builder. You understand the value of nurturing, growing a rapidly expanding community. You have a keen sense of driving programs, events and engagements that bring the community together – online and offline. You are always thinking about the user (aka Velo developer) and how we can do more by bringing the best of Wix to this thriving community. You don’t lose sight of the larger mission but you’re equally obsessed with the details.
You have previous experience in community building and you understand what it takes to create, nurture and develop communities. You also have a deeper understanding of tech platforms and self-service software.
You’re someone who’s not afraid of calculated risks, you’re data-driven and you always think about ways to make the Velo developer community a world-class showcase. You are savvy in driving online engagements, platforms and equally comfortable hosting or participating in conferences, meetups, etc.


As a Community manager, you will:
●  Develop detailed, data-driven plans to identify Velo developer hotspots and create custom plans to organize engagements – locally (where the developers are) and at a national level
●  Give voice to the Velo developers community and create channels for engagement: help Velo developer advocates, marketing managers, R&D groups get firsthand feedback and engagement by hosting curated events (online/offline) and other channels
●  Work with our strategic technical partners and combine forces to create joint community engagements. These will bidirectional events that include hosting joint community events, 1st party events and partner conferences
●  Manage our online community presence by creating/publishing upcoming events, webinars, engagements and bring in industry leaders such as Velo developer advocates, marketing experts, R&D/product leaders to drive transparency, guidance and engagement that will ultimately increase involvement, engagement and long-term platform commitment

Apply Now

Senior Social Media Manager

Peloton

New York
Social Media
🗓
March

Peloton is hiring an experienced Senior Social Media Manager to join our dynamic, Member-focused social media team in New York City. This is an exciting opportunity that offers varied, hands-on work and the flexibility to learn, grow, and develop in the constantly changing landscape of social intelligence. You’ll have the opportunity to apply your knowledge and skills to major moments for our brand, and drive real results around engaging our Members.

We’re looking for someone with a special focus in executive communications, who thrives on creating strategies to develop individual voices and build on existing thought leadership. You must be an engaging communicator with the confidence to interact at all business levels across the organization, and who can easily translate specialized concepts for any internal audience. Please have a keen attention to detail and a knack for optimizing and creative solutions, and be excited about developing a deep sense of the brand and what motivates our community. We want someone with a specific passion for this specialized area of work, who can also manage multiple projects to support the Director of Social Media on larger strategic initiatives and to help grow and develop our brand’s practice on social media overall.

Responsibilities

  • Develop or support the creation of effective, high-impact communications and written materials, including social posts, byline articles, talking points, media briefs and emails, aligned with Peloton’s strategic priorities and reflecting our executives’ voice and style.
  • Maintain a master calendar of all executive communication activities, provide recommendations on timing of important announcements, and ensure alignment with the larger communications and social calendar.
  • Develop relationships with internal leaders to stay abreast of content creation and messaging opportunities on behalf of the executive team.
  • Define and manage key processes and develop models for how executive messaging is integrated companywide with Communications, Membership, Social Media, and Marketing teams.
  • Create and maintain processes to measure the effectiveness of communications messaging and campaigns on executive communications channels and own performance KPIs for those channels.
  • Within the Communications and Social Media teams, provide leadership and general social strategy insight on select campaigns and projects, contributing to the work of the social media team more broadly.
Qualifications
  • Bachelor’s degree with a major in communications, marketing or similar, or substantial experience in social media and communications.
  • Experience in communication strategy/campaign development and execution in a global and fast-growing organization.
  • Ability to work confidently with C-level executives and other stakeholders at all levels.
  • A knack for narrative storytelling and learning and developing a voice on social media.
  • A working background in social media analytics and strategy, and experience presenting social media strategy and results to senior stakeholders.
  • Broad familiarity with social media communities, networks, and tools.
  • Exceptional time-management and task-management skills.
  • Strong computer literacy, including proficiency with Microsoft and/or Google suites,in particular spreadsheets, presentations, documents.
Bonus Points If You Have
  • A love of developing innovative, effective messaging across different channels and using different tools, including video, emerging digital/virtual tools and social media.
  • Ability to quickly turn around high-quality and impactful copy and visuals.
  • Experience in developing and mentoring junior employees, and working collaboratively with team members at all levels.
Apply Now

Technical Community Manager

HashiCorp

Remote
Community Management
🗓
March

HashiCorp’s Community team works directly with and for our wonderful community of open source software practitioners and contributors. We are seeking a Technical Community Manager focused on our Security products.

Technical Community Managers sit at the nexus of how our products are used, what gets delivered to our practitioners, and are critical to the practitioner experience. These individuals are usually first responders to our community through GitHub, Forum, other online mechanisms, and play a larger role in our inbound product feedback. Technical Community Managers help triage and prioritize issues within GitHub for direct and immediate feedback to Engineering and Product, as well as contributing to and helping organize more long term product feedback. Our Technical Community Managers often embed with Product and Engineering teams because of the need to raise urgent issues and drive those issues to resolution.

Technical Community Managers use the following methods to engage with and gather feedback from the community:

  • GitHub
  • Discussion Forums
  • Direct or group calls with practitioners
  • Technical Demos/Tools
  • Social Media
In This Role You Will
  • Engage and communicate with our community, triage and prioritize urgent issues for escalation to Product and Engineering
  • Help to troubleshoot and reproduce potential bugs raised via Github and other forums
  • Help standardize and redefine our open source management strategy to improve developer experience
  • Drive and coordinate community feedback to influence product roadmap
  • Coordinate community calls with our Core Contributors
  • Answer community questions on discussion forums
  • Build technical tools and demos to help communicate key changes or integrations with our tools
  • Coordinate with User Experience and Design teams to ensure excellent developer experiences across tools as they are created
You May Be a Good Fit If You Have
  • 3-5 years in a technical role focused on cloud technologies or equivalent education
  • You have experience with HashiCorp Vault and/or Boundary
  • You are passionate about Developer Experience
  • You are an excellent written and verbal communicator
  • You have a customer service mindset
  • You love to solve problems and architect solutions
  • You have excellent people skills
  • Your principles align with HashiCorp Principles
  • Experience with Git, Github workflows, and actions
  • Experience with automation or delivery pipelines
Apply Now

Community Manager

Flare

Remote
Community Management
🗓
February

​Reporting directly to Flare’s co-founder, you will help build and drive the early stages of community for one of the fastest growing e-commerce brands. Your day-to-day responsibilities will have a direct impact on our users engagement and safety, our retention and sales, and our brand. This role is not just about creating a vibrant community for real-talk about safety but ensuring our customers continue to engage with, wear, and love the product. This is a proactive role: activity working to bring more people into the brand conversation. It will also include responding to and encouraging direct one-on-one engagement with customers, working alongside our customer support lead and marketing manager.

What’s in it for you?


This is a rare opportunity to be mentored by two Harvard Business School graduates in a scrappy, fast-paced, and impact-driven start-up. You will have more ownership and autonomy than most positions. You will learn more in the first six months than most learn in years. You will also have an opportunity to own part of the company as a stock option holder. Title is flexible depending on your level of experience.

Required experience:

● 2+ years of community growth and/or customer engagement experience

● 2+ years of experience working in an ambitious and fast-paced environment

● We are looking for an ideas person who can come up with and implement/test creative ways to engage our customer community and an executer who has the scrappiness/enthusiasm for doing the day-to-day execution of community management.

Outcomes:

● Drive customer brand engagement and satisfaction (build an online space for storytelling and conversation about safety, virtual events and programs, ambassadors, content, email)

● Increase product usage and customer retention (incentivize usage of the product (bracelet and app), create channels for feedback that directly impact our product roadmap)

● Increase customer net promoter and deprivation scores by creating surprise and delight moments for our community

Core competencies / hard skills:

● Pro-active community management. Safe space (pun intended) facilitation: create an owned online space for Flare customers to engage in conversation with each other, with experts, and with the brand

● Virtual event planning and public speaking

● Content creation: blog posts (writing and editing), email, and some social media (instagram, tiktok, twitter, clubhouse) though this is not a social media management position

● Ability to analyze and summarize data and trends

● Knowledge of Kalviyo (or similar), Gorgias (or similar), Shopify, Facebook, Instagram, and GoogleSuite.

Personal attributes / soft skills:

● Self-motivated. You work best with a high level of autonomy and responsibility

● You exude energy, positivity, and optimism. You gravitate towards the camera

● Organized and detail oriented

● Passionate about Flare’s mission

How to apply:

To apply, please submit your resume and a brief note about your experience and ability to support Flare.

Diversity and inclusion are not just values at Flare, but an integral part of everything we do, from brand to product development. We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, pregnancy, disability, genetic information, age, parental status, military service, or other non-merit factor.

Given that we are a tight-knit, highly-efficient small team, the position will begin with a two month full-time contract and transition to a full-time position to ensure that it is a fantastic fit for you and for us. Medical and dental insurance, unlimited vacation, and employee discounts on Flare products.

Apply Now

Sr. Community Manager

Braintrust

Remote
Community Management
🗓
February

Braintrust is seeking an experienced leader who is passionate about building communities of highly-skilled talent around the world. You will be responsible for creating and driving Braintrust programing and initiatives to serve both our core talent and the wider online audience. You will also lead a team of highly engaged Community Leaders to create upskilling, reskilling and opportunities for networking dedicated to various types of freelance talent: Engineering, Design, Product Management, etc. while working cross functionally with Marketing, Product and Sales teams.

Responsibilities:
  • Lead and manage programs that generate engagement, growth, and belonging with our freelance talent community, and create new programs to help recruit talent to join Braintrust.
  • Activate a team of Talent Community Leaders to develop programming  for various types of freelance talent. Listen, respond to, delight in, and earn our community’s trust every day.
  • Keep a pulse on trending and hot topics in the community and identify areas of opportunity to grow engagement at scale.
  • Collaborate with Marketing, Design, and Product teams to creatively engage the talent community through content, campaigns, gamification and token participation.
  • Work with Marketing & Social Media teams to build a large online audience and community to help with Braintrust content creation, brand-building and talent recruiting funnels.
  • Partner with the Braintrust Academy Program Manager to create engagement programs for Braintrust Academy students.
  • Establish partnerships with Freelancer communities, organizations, brands and businesses in Engineering, Design and Product management to create campaigns and events to enrich talent programs
About You:

You love working at a high growth startup and thrive on the challenges that come with building a new company. You thrive in mission driven cultures that obsess about delivering value to community members. You’re experienced but want to lean into an early stage company with a world changing mission.

You’re:
  • Sharp, agile, adaptable
  • High integrity
  • Relentlessly ambitious
  • High bandwidth
  • A direct and clear communicator
  • Creative, and always looking for new ways of doing things
  • Keeps up to date with the latest community tools, programs and industry trends
  • Data-oriented,  results driven, strategically minded.
Requirements:
  • 5+ years of experience in community management
  • At least 2-3 years experience in social media marketing, content creation, editorial, and product
  • Highly autonomous
  • A proven ability to build and manage  a large online community and audience of 100,000+
  • Prior management/ leadership experience
  • Familiar with and has existing relationships with freelance communities and organizations, a plus.
  • Highly organized and operationally efficient, able to work on a wide variety of projects daily
  • Thrive in a remote only environment
Apply Now

Head of Community and Content

Product Hunt

Remote
Community Management
🗓
February

Product Hunt is seeking an experienced leader and program manager who is passionate about technology and our global community to lead this team. This person is a creative strategist, who can skillfully craft messages and experiences across channels to engage and empower Product Hunt users.

You will:
  • Craft and drive the overarching business strategy of the Community & Content team.
  • Develop and execute a holistic strategy to drive awareness, engagement, and retention across our community of Makers and tech enthusiasts.
  • Own and report on the full suite of quantitative and qualitative KPIs for the Product Hunt community, and connect your team’s work to their growth.
  • Inspire our community by finding and amplifying the success stories of Makers throughout the Product Hunt community.
  • Own our “build in public” strategy, including changelog and blog posts that “lift the curtain” on Product Hunt’s own roadmap and decision-making.
  • Seed and grow a team of community program managers to strategize and execute our community programs.
  • Constantly gather feedback from the community and bring those insights to the appropriate internal teams.
You are:
  • An experienced leader with 5+ years of relevant experience: either managing large online communities, marketing, or customer experience. We see the customer experience as distinct from customer support. Think proactive delight over reactive excellence
  • You’re able to zoom-in and zoom-out with ease: you aren’t afraid to get your hands dirty, but can easily push the team to think about “big picture” strategy.
  • Experienced in launching, leading, and scaling programs in a fast-paced environment.
  • You excel at painting a compelling vision that motivates your team to do their best work. You know that the best way to build something great is to coordinate the work of many people.
  • An excellent communicator, with fantastic listening, verbal, and written communication skills.
  • Passionate about being a community and customer advocate. You are deeply empathetic and understand why community voices are so important.
How We Work
  • Every person adds to the culture of our team. We look for people that are:
  • Curious – Product Hunt was founded with an experimental mindset, an important principle when building something new
  • Authentic – People seek authenticity more than ever. It’s a value we hope to demonstrate inside and outside the company.
  • Bold – Each person on the team should feel empowered to take measured risks to create outsized impact
  • Empathetic – Launching a product is anxiety-inducing. It’s important each person on the team can empathize with makers and our community.
  • Kittenish – We’re serious about our work, but that doesn’t mean we can’t have fun :)

We’re a distributed team across 9 countries including Bulgaria, Canada, France, India, Ireland, Spain, Switzerland, United Kingdom, and United States. It’s important to us to build an inclusive team – across gender, ethnicity and experiences – to best serve our global community.

Apply Now

Open Source Community Manager

Preset

San Mateo, CA
Community Management
🗓
February

We are looking for an experienced Community Manager who is passionate about data and analytics. As a member of the founding team, you will have a direct impact on the success of the team that is redefining the future of analytics tools. You will interact with the growing Apache Superset open source community, managing initiatives and aligning the goals of the project with larger product and business goals. You will organize meetups and other community events, manage community communications channels, and synthesize product feedback from the community and relay this to the rest of our team.

Experience & Skills
  • Grow and empower open-source communities
  • Write and curate quality product-related content (blogs, documentation, social media posts, campaigns, ...)
  • Utilize data visualization, analytics and/or business intelligence tools (Apache Superset) to measure the output
  • Organize events: meetups, conferences, hackathons or similar
Nice to haves
  • Strong communication and presentation skills
  • Practical knowledge of data visualization, analytics, and/or data engineering concepts
  • Experience working as a data analyst: familiarity with SQL, shaping datasets for analysis, and assembling charts and dashboards
  • Experience generating and publishing rich technical content, tutorials, videos, screen capture, etcExperience using/publishing CMS and/or publishing documentation website
  • Experience managing social media accounts
Apply Now

Developer Evangelist

FingerprintJS

Remote
Developer Relations
🗓
February

FingerprintJS is a fully remote company with a strong open-source culture. We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from freelancers to publicly traded companies.

Our team is ambitious and globally distributed (from North America to Argentina to Russia). We’re both very technical and very friendly.

We’re looking for a Developer Evangelist to help us engage with our open source community and get feedback on how it's being used and help guide our continued development of the product.

What we’re looking for 👀:


Interest in engaging with open source software engineers
Experience with JavaScript
Knowledge of Open Source Communities/Github
Excellent English and Writing.


Don’t be afraid to apply even if you’re missing a few bullet points in there!

What we offer:


Small team, lean hierarchy and no politics.
Stock options.
Freedom to grow and experiment. Work on open-source projects and try new things and ideas.
Ability to influence the product development and quickly grow within the company.


🌐 It’s a 100% remote position (you must be in UTC-8 to UTC+3)

To apply, send a link to your LinkedIn Profile or CV with an answer to the below questions:


Why is open source software important?
What makes a good developer evangelist?


Any applications that don't answer the question will be ignored due to the high volume of applications and lack of ability of candidates to fully read the job description :).*

Apply Now

Community Experience

Mercury

San Francisco
Community Management
🗓
February

Though our customers seem to like our product, we’d like to make their experience with Mercury a little more magical. That’s why we’re looking for a Community Experience/Builder/Organizer lead to join our marketing team. You’ll build out programs like Mercury Raise and Tea Room to express who we are as a company, connect with our community of founders and investors, and establish our brand as the bank for startups.

Here are some things you’ll do on the job:
  • Own the Mercury Raise experience for founders and investors
  • Own the Tea Room experience for customers
  • Create exclusive, intimate, and unexpected events for our community of angels, founders, and VCs
  • Create a warm and exciting welcome experience for all new users
  • Work with our marketing team to create events or customer experiences that amplify product launches and major milestones
  • Find ways to delight our customers in unexpected, wild ways and celebrate their achievements, large and small
  • Work with product, design, and accounts to identify improvements for overall customer experience
  • Stay in close touch with our community of founders and investors, anticipate what they need, and find ways to help them however we can
  • Work with suppliers to create and source merch
  • Develop meaningful metrics to track the success of our content

We’re looking for someone that has most of the following skills or qualities, but feel free to apply even if you don’t fit this mold but think you could do a great job. You should:

  • Be energized by the thought of creating events, programming, and merch from scratch
  • Enjoy ideating, planning, and executing events of every size
  • Have experience managing communities or programs at scale
  • Love people and be adept at striking up conversations with strangers
  • Have deliberate opinions on matters of aesthetics
  • Prefer quality items, but be able to recognize extravagance
  • Write with precision, clarity, and authenticity
  • Be able to talk about tech companies, banking, software engineering, and business, while still sounding like a normal human
  • Get our existing brand and have a natural feel for what’s on brand
  • Have a sense of humor
  • Deeply empathize with our customers and be able to think how they think
Apply Now

Community & Ecosystem Team

NEAR

Remote
Community Management
🗓
February

We're hiring on the community & ecosystem team at @NEARProtocol! So. Many. Roles!

Head of hackathons
Community DevRel
Community Operations
Community Fellows

Remote
Highly encourage anyone with open source, Web3 or community experience to reach out.

Apply Now

Social Media Manager

NEAR

Remote
Social Media
🗓
February

Are you passionate about the blockchain space and building a better internet? Do you know where the important conversations are happening across crypto Twitter and other media channels? Do you understand the unique nature of engaging technical audiences? Are you excited about connecting and motivating people to build communities together?

As NEAR’s Engagement and Social Media Manager, you will act as the bridge between the fast-moving blockchain community and the NEAR Collective. As a core member of the marketing team, you will work cross-functionally with Community and act as a scout on the ground to bring the best stories to the ecosystem and keep your finger on the pulse of the wider conversation.

You will be empowered to build clear, repeatable systems for implementing, measuring, and scaling our social media efforts and play a key role in defining and evolving the culture and story of NEAR as we grow. You’re in charge of engaging and growing the NEAR community across every social channel, conveying technical vision and community spirit. You are an amplifier for internal messaging and represent the voice of the community at large. Combining a love for the wild world of crypto social media with a highly organized commitment to growth, metrics, and testing, you will constantly work to optimize and analyze while embracing experimentation.  

To be successful, you must have deep experience in social media marketing and demonstrated success in growing and scaling social communities in the past. Perhaps most importantly, you need to be familiar with the zeitgeist of the crypto space.

This is a full-time, remote position.

Key Outcomes
  • Grow the size and engagement of NEAR's community across social channels.
  • Get a global audience excited about NEAR and the power of the open web.
  • Architect a social strategy that proactively supports our strategic objectives and messaging goals.
  • Analyze NEAR’s audiences across channels and develop engagement strategies that plug into the evolving community conversation.
  • Work cross-functionally with marketing, community, design, and product teams to generate effective content and feed back into their strategies.
Key Requirements
  • You have rapidly scaled and managed social communities across multiple channels.
  • You have startup experience and/or are excited to be part of a small, scrappy, all-hands-on-deck team.
  • Deep understanding and empathy for developers and demonstrated knowledge of and exposure to the blockchain space.
  • You are a self-starter who can strategize and execute projects from start to finish, but are also a team player and collaborator.
Apply Now

Developer Relations

NEAR

Remote
Developer Relations
🗓
February

Are you a strong developer who loves writing, speaking and teaching other developers about the technology while taking a meaningful role in shaping the experience they have with the platform itself?

As a developer evangelist, your mission is to educate and engage early adopters and the broader developer community about the NEAR platform by telling a compelling story and backing it up with practical examples. That means doing whatever it takes to bring them into our developer community and keep them actively and happily building within it while learning from their experiences.

Practically speaking, this means that you will wear a lot of hats. As the core protocol is developed, you will be a key interface with the early adopter community to make sure they will have a great experience on the platform when it is released. You’ll need to build developer tools, write demos/tutorials and otherwise do pretty much whatever it takes to ensure developers have a great experience onboarding to and using the platform.

Going forward, you will be a visible presence representing NEAR in communities around the world by working directly with our events and community teams. This means everything from speaking to hosting workshops to supporting developers at events. You are the voice of the community to our internal team as well, helping to inform the development and education roadmaps.

This is a role that will allow you to build real software and also take a public-facing role representing the platform to developer communities. It is one part engineering, one part community and one part education with a sprinkle of marketing and PR.

Key Outcomes
  • Build demos, SDKs and implementations to help bring early customers onto the platform.
  • Work with the team to produce the technical tools and educational materials necessary to create an amazing developer experience.
  • Represent NEAR as the technical voice at major events and conferences, including speaking and supporting the platform development.
Key Requirements
  • 4+ years in software engineering at top companies.
  • 2+ years in evangelism, education or other public-facing technical roles.
  • Experience working with blockchain technologies (eg DApp development).
  • A strong track record of speaking, presenting and teaching highly technical topics.
  • A clear passion for both creating software and engaging live communities.
Apply Now

Community Manager

Vonage

Remote
Community Management
🗓
February
Why this role matters

As a Community Manager at Vonage you will work as part of a team to identify key developer communities and community leaders in the NA region in order to establish relationships, understand their needs, and build a collaborative environment to ensure we are equipped to authentically and effectively serve them.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do
  • Build our NA community development strategy in collaboration with the rest of the Community team
  • Develop and run virtual events, communications campaigns, online engagement programs and other developer outreach activities
  • Work with internal stakeholders across Marketing, Product, Engineering and other departments within Vonage to deliver the above
  • Work with the wider team to prioritise and decide upon speaking opportunities and event sponsorships that align with the goals of the DevRel programme
  • Foster relationships with community organisers and create collaborations on sponsored event activations, educational programs and other initiatives
  • Interact with community members online on channels such as Slack and Discord
  • Produce and work with collaborators on content for social media, blogs, events, announcements and more
  • Compile post-event and other activity write-ups and reports to help analyse outcomes
  • Measure success of projects and activities and ensure these are evaluated in order to improve engagement and decision-making
  • Create and manage internal processes, guides and Wiki pages in order to better support and enable the DevRel team to engage with developer communities
  • Manage budgets, run logistics and perform other admin work as needed
  • Work with designers, creatives and other vendors on design collateral and swag
What you will bring

We’re looking for someone who is familiar with the local tech community and ecosystem - an excellent communicator with experience in building communities.

What is required for application

Required

  • Empathy is one of your core beliefs. It’s essential for our team and the communities we serve.
  • Strong community management background, with an emphasis on local tech communities in the NA region (specifically US and Canada)
  • Excellent written and verbal communication skills. (We primarily communicate in English, but other languages are always a plus!)

Desired

  • You’ve organized meetups or smaller events in the past
  • You’ve run developer engagement or champions programs
  • Ability to write basic code snippets in any language of your choosing
  • Experience speaking at conferences, user groups, or meetups

What is in it for you

  • Unlimited paid annual leave
  • Flexible working hours
  • Medical cover
  • Health Savings Account
  • Dental and Vision Cover
  • Income Protection
  • Maternity/Paternity Leave
  • Retirement Plan
  • Telehealth
  • Tuition Reimbursement
  • Legal plan
  • Career progression
  • Training  
  • Industry conferences

Potential Next Career Move: Senior Community Manager

Apply Now

Senior Developer Advocate

Spotify

Stockholm
Developer Relations
🗓
February

Are you passionate about empowering developers to build experiences with Spotify?

We’re looking for a Senior Developer Advocate to join our Developer Experience squad in Stockholm, whose mission is to Gain a holistic understanding of the developer journey and apply it to advocate for a faster, smoother developer experience. To fulfill this mission, the squad consists of a group of developer advocates dedicated to:

  • Connecting with developers, both to share knowledge about the Spotify Platform and to bring back feedback from the community about our platform and developer resources
  • Sharing their experience with the community through speaking, writing, and participation in developer events
  • Helping make the developer experience simpler and better for all developers by advocating for improvements to the platform and platform resources
What you’ll do
  • Promote the platform and engage with developers, directly and via online communities
  • Advocate for the needs of developers within Spotify and share feedback received from developers with Spotify product teams
  • Contribute to the community by writing documentation, articles, and tutorials and/or participating at developer events
  • Provide technical support to developers using the Spotify Platform and developer resources
  • Help define Spotify’s developer relations strategy, including crafting content strategy and identifying impactful developer events
  • Work with engineers and product managers to design and launch developer-friendly products for Spotify’s community of third-party developers
Who you are
  • Experience working in developer relations, developer advocacy, developer evangelism, developer community management, or a related field
  • Have a technical background, ideally comfortable with a major programming language
  • Experience developing resources to support a developer platform (i.e. documentation, tutorials, sample apps, API client libraries)
  • Experience and skills in technical writing and public speaking
  • Strong listening and communication skills
  • Willing to travel up to 30% of the time
Apply Now

Director of Community

Fishtown Analytics

Remote, US
Community Management
🗓
February
In this role you can expect to:
  • Define and implement a 5-year community strategy for one of the most engaged, enthusiastic, and kind communities in all of open source software
  • Grow and manage a team of thoughtful and dedicated developer advocates
  • Build a framework for scaling the number of engaging and fulfilling in-person and virtual community meetups globally
  • Be an advocate for the dbt Community inside Fishtown Analytics, helping team members and partners contribute to the community in a way that is positive and productive.
  • Build a team that creates momentum around and drives adoption of dbt through interactions with the community
  • Communicate complex ideas & tactics to folks with a variety of different backgrounds and experiences, both internally and externally
  • Build deep relationships with highly-engaged members of the dbt community
You are probably a good fit if…
  • You have a proven ability to grow and manage a high-achieving and deeply empowered community team
  • You have strong leadership skills and a demonstrated ability to grow developer communities in size while maintaining quality
  • You have a foundational understanding of the modern data ecosystem, open source software, or something adjacent
  • You are a values-oriented decision maker with a strong bias towards inclusivity and enablement. Your actions demonstrate your value of authenticity.
  • You have excellent written and verbal communication skills
You have an edge if…
  • You have prior experience with dbt / data warehouses specifically
  • You have previous experience working with or developing open source software
Apply Now

Community Manager

Webflow

Remote, US
Community Management
🗓
February
About the role 

Location: San Francisco HQ or remote USA
Full-time

As a Community Manager, you’ll … 

Manage, grow, and scale the Webflow Forum community.

Create and execute awareness, engagement and retention campaigns. 
Source and onboard leaders and moderators. 
Create engaging content. 
Grow user community. 
Maintain community guidelines. 
Track and report ROI regularly to marketing, support, and product teams. 
Assist in managing day-to-day operations of all online and offline communities including Webflow Meetups, online forum, Slack, Facebook, and more. 
Author community marketing and support content.
Create and maintain internal and external community documentation.
Source and onboard new community leaders to run meetups and moderate our online communities.
Evangelize Webflow and speak at external events and meetups.
Research, set up, and manage internal and external systems to track ROI, customer insight, and other business opportunities. 

About you

You’ll thrive as a Community Manager if:

  • You have experience growing, driving engagement, and attaching ROI for online software or design communities.
  • You’re already an evangelist and active in the Webflow Community. You’re passionate about the no code revolution and love spending time teaching folks how to use the product or answering questions.
  • You’re analytical and use data to inform your strategies.
  • You’re a strong communicator, writer, and presenter.
  • You’re detail-oriented and love to document everything.
  • You’re comfortable working in an environment based on outcomes, collaboration, and transparency.

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

Apply Now

Community Manager

Nextdoor

Atanta, GA
Community Management
🗓
February
Meet your Future Neighbors

The Community team at Nextdoor believes in the transformative power of connecting strangers who live in proximity to one another into neighbors who live in community with another. At Nextdoor, our goal is to create opportunities that allow the magic of community building unfold. We advocate for all of our members in all aspects of decision making across the company, and are committed to providing clear communication and support when new products or policies are introduced.

The Impact You’ll Make

As the Regional Community Manager for the South-eastern United States, you'll bring your unique experiences to serve our Neighborhood Leads community.

Specifically, you will:

  • Become the subject matter expert of all things local in your region. You’ll understand who we should know, who we should partner with, and the critical issues facing the key neighborhoods in your region
  • Partner with Nextdoor’s Head of Community to localize and scale our brand advocacy and moderation programs, driving awareness and growth of each across key neighborhoods in your region
  • Develop relationships with key community leaders and organizations in your area that focus on a wide range of issues. Conceptualize programs to support the local community needs in accordance with helping Nextdoor achieve its growth goals
  • Understand the neighborhood needs of communities of color in your region and bring ideas about how Nextdoor’s vision might meet those needs through its platform
  • Partner with the broader Community team to build and maintain our educational programs, with key oversight on our anti-bias and anti-racism educational assets
  • Conceptualize interesting and inspiring online events, and coordinate logistics with stakeholders to ensure event success. Once safe to do so, you will also be responsible for developing an offline events strategy and calendar to support the Neighborhood Leads community in your region
What You’ll Bring to The House
  • A bachelor's degree, or equivalent, with 5+ years professional experience
  • Experience in building and/ or nurturing communities struggling with ideological divisiveness and inclusion
  • Experience in building or managing diversity, equity, inclusion, belonging-focused initiatives, and community members across a wide range of lived experiences and backgrounds
  • A bias towards action, and the ability to work autonomously and manage multiple projects at a time
  • A team-oriented mindset, and the ability to work with a wide range of individuals across different locations and time zones
  • Exceptional critical thinking, problem-solving, decision-making and communication skills
  • Flexibility, and the ability to navigate a fast-paced and often changing start-up environment
  • A passion for community building, and developing human connection at scale
  • A commitment to using tech to support anti-racism and gender equity
Bonus Points
  • You’ve actively participated in an employee resource group (ERG), ideally in a leadership position
  • You have experience in training development and facilitation
Apply Now

Community Manager

Discord

Remote
Community Management
🗓
February
What you'll be doing
  • Manage the Discord servers for our established Community programs, including the Partner Program, HypeSquad, and more
  • Celebrate and surface the important feedback and incredible stories that come from our community
  • Shape the future of how we build trust and growth in new Community segments, such as working with college students
  • Manage on-brand Community events and activations throughout the year
  • Help establish how Discord engages with our superfans at scale
  • Lead experiments that help scale our community programs and their impact
  • Report on the health of our community servers, and make recommendations for improvement
  • Always promote optimization of process, tools, and teams for best program output
  • Implement new technologies to improve Discord's community programs performance
  • Set and track program performance goals through data measurement tools and dashboards
What you should have
  • 3+ years of experience in Community Management
  • Degree in Communications or other related fields
  • Track record managing large, external brand communities
  • Experience promoting meaningful relationships through community programs
  • Experience presenting complex data stories to channel owners and team members
  • Can create recommendations and implement new experiments to improve goals
  • Demonstrate the ability to understand important performance drivers against findings
  • Experience using Discord
Bonus Points
  • Built a Discord server from scratch, for professional or personal needs
  • Understands the best Discord server moderation and community practices
  • Experience using ZenDesk, Chartio, SendGrid, or Hubspot
  • Knowledge of online communities from platforms including Twitch, Facebook, Instagram, YouTube, and Reddit
  • Understanding of or direct experience with content creators
  • Multilingual
  • Can eat vanilla ice cream for every meal of the day
Benefits and Perks
  • Medical insurance including Health, Dental, Vision
  • 18 paid holidays
  • Unlimited sick days
  • Parental Leave and fertility benefits
  • Supported-employee clubs and Employee Resource Groups
  • Commuter Contributions of $270 a month (pretax)
  • Daily lunches and unlimited snacks
  • Monthly gym and fitness stipend
Apply Now

Sr Manager, Community & Growth - Dubsmash

Reddit

Remote
Community Management
🗓
February

Our community team’s mission is to lead go-to-market for new products, create and execute campaigns to drive community growth, ensure content quality, and generate customer insights that inform Dubsmash’s product strategy. Community Management is a highly cross-functional role at Dubsmash, partnering closely with Product, Engineering, and Design. The community team at Dubsmash is responsible for community growth, content moderation, and content curation.

We’re working on a suite of exciting new products for our community, and we’re looking for a creative, analytical, collaborative community marketer to join our fast-growing team to support Dubsmash’s growing community of video creators. You will be embedded with the Dubsmash Product team to lead community management for Dubsmash's next chapter as part of Reddit.

You are:
  • Ambitious. You are eager to drive growth at Dubsmash. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right.
  • Passionate about video. You believe in the future of video and are excited to help creators make a living on Dubsmash by supporting them to build their communities on the platform.
  • Organized. You are able to manage highly interdependent, complex projects and keep various workstreams on track.
  • A communicator. You have deep empathy for communities, creators, and are able to adapt how you communicate to best reach and engage your audience. You have excellent verbal and written communication skills.
  • Data-oriented. You like working with data and insights and pair that with your passion for users to generate balanced and thoughtful points of view for how to take our products to market.
  • A team player. Community Managers collaborate across the Product and Engineering team and with basically every team at Dubsmash. You are able to work with a range of disciplines to execute on your work.
You will:
  • Build the community team at Dubsmash from the ground up that will be responsible for community growth, content moderation, and content curation.
  • Develop and execute strategies to drive user engagement,
  • Implement new processes and improve existing processes to enable and improve 24/7 content moderation
  • Work closely with cross-functional teams—product managers, and engineering—to develop go-to-market strategy and drive launches for our products
  • Talk often to creators and communities to gather user insights and drive engagement
  • Build meaningful partnerships with top creators, keep them engaged, and support them building communities on Dubsmash
  • Develop product positioning and messaging informed by user research, market insights, and product understanding
  • Build a great initial user experience by developing strategies on how to better improve the content onboarding experience (cold start problem)
We’re looking for someone who has:
  • 8+ years of relevant work experience that can span marketing, product marketing, community management, content management, or strategy consulting
  • At least 4 years of product marketing or growth work experience, specifically in a content/media company and ideally in a social media or gaming company
  • Experience working on product marketing or growth throughout a product’s lifecycle
  • Experience in content moderation/curation and working closely with product development teams is preferred
Apply Now

Community Manager

Pushstart

Remote
Community Management
🗓
February

Job Description:

  • Community Strategy Development: Set, plan and implement community impact and value strategies to align with Pushstart product goals
  • Social Media Management: Set, plan and implement social media and communication campaigns and strategies
  • Content Management: Provide engaging text, image and video content for all Pushstart channels
  • Building Relationships: Build and maintain relationships with community members, industry professionals and founders.
  • Community Satisfaction: Monitor, track and report community Feedback
  • Community Analytics: Monitor, track and drive community NSM and KPIs to align with community health goals

Requirements: Prior experience in the following things is MUST: 

  • Proven work experience as a community manager or in a customer success role
  • Experience launching community initiatives (newsletters, online forums, marketing campaigns, etc.)
  • Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
  • Excellent verbal communication skills
  • Excellent writing skills
  • Hands-on experience with social media management
  • Extensive knowledge of online marketing channels, processes and funnels

Bonus Points:

  • Basic understanding of Tech products and user experience
  • Knowledge of gamification and behavioural analysis
  • Experience of community advocacy and promotion
  • Knowledge of Market Research

Benefits:

  • Get a chance to lead and manage India’s biggest Network of startup founders and business owners
  • Chance to become part of the core team and get ESOPs within 3-6 month of joining (performance-based)
  • Create a global product from India which will impact the lives of billions across the world
Apply Now

Community Manager

Udemy

San Francisco
Community Management
🗓
November
About the Role:

Udemy is looking for a versatile and experienced Community Manager to build the strategy and oversee the daily engagement and operations of the Udemy Instructor Community. As one of Udemy’s largest and most valuable instructor programs, we will heavily rely on you to identify ways to further leverage the instructor community platform.

About You:

You will define and execute on the community strategy. You will also be a strong internal advocate for instructors, sharing trends and managing feedback loops. You’ll be the go-to problem solver and engagement driver for instructors in the community — embodying the Udemy voice and brand. Additionally, you are a self-motivated individual who can work well with others, but can also manage the platform autonomously.

Here's what you'll be doing:
  • Define and champion the strategic direction of the community; identify and execute on areas of opportunity to refine and grow engagement for both English and non-English speaking locales
  • Oversee the day-to-day of the Udemy Instructor Community and our remote community moderators: overseeing and participating in conversations, addressing complex escalations, and iterating on our workflows and processes
  • Collaborate with teams across Udemy to create a center of excellence to initiate, launch and manage community programs such as curated discussion posts, product updates, and engagement opportunities
  • Identify and share trends, pain points, and community sentiment
  • Generate ideas for new community content with the opportunity to develop this content end-to-end
  • Own the relationships with third party vendors used for the community, such as the community platform (Khoros), front end development contractors, and our remote community moderators
  • Act as an intermediary with Khoros to perform provide technical maintenance and operational updates, perform regression testing, and manage the community structure features within the Admin console
  • Track and analyze engagement metrics for the community
We're excited about you because you have:
  • 4+ years experience in a Community Management role
  • You’re strategic and tactical - and gain stakeholder advocacy through qualitative and quantitative data
  • Experience in forum moderation, management, or engagement
  • Excellent written & verbal communication skills
  • Strong sense of empathy for customers
  • Strong project management skills
  • Thrives on working independently and proactively
  • Experience in fast changing environments
  • Technical experience managing the Khoros platform
  • Working knowledge of HTML, CSS, Javascript, and/or FreeMarker is a plus
  • Knowledge of international communities is a plus
Apply Now

Developer Advocate

Peltarion

Stockholm
Developer Relations
🗓
November

We are looking for a Developer Advocate whose heart beats for the latest technology and educating others. You will be responsible for owning and shaping our developer community relationship – helping our community users be successful with Peltarion. This role will serve as the bridge from inspiring people to explore deep learning opportunities and actually getting people to use and get relevant output from the Peltarion Platform. As a Developer Advocate at Peltarion you are:

  • Enthusiastic about developing an active and thriving community of Peltarion users by developing and maintaining communication channels, both digital and in person.
  • Someone who likes to build things - community, startups, organisations, platforms - and figure out the best way to get people to engage with it.
  • Keeping a close ear to the pulse ground of our users – what is going on, what problems are they facing, etc. – in order to channel feedback on platform usage and the functionalities we support, to continue to improve platform usability.
  • Capable of writing and contributing community code that demonstrates the effectiveness of the Peltarion Platform, from real world to fun and engaging use cases.
  • Passionate about translating the potential of the latest technology to real customer value
We offer a versatile role that includes
  • Helping to attract and expand developer mind-share for Peltarion. For example, activate and motivate usage, be responsive to user needs, figure out and execute programs that stimulate the user base.
  • Being responsible for all activities for our community such as attending conferences, hosting meetups, demos and webinars.
  • Public speaking at developer conferences, meetups and digital events.
  • Creating resources to support the developer experience on our platform (i.e., documentation, tutorials, GitHub).
  • Advocating for the community internally and providing feedback on real-world pain points in the user journey and how that can be turned into commercial opportunities
Requirements
  • Bachelor’s degree in computer science or similar technical field of study (or equivalent practical experience).
  • A technical background with coding skills in Python, Scala, Java or similar (a few years of professional experience).
  • Commercial experience from working with the end customer in mind, for example as a consultant, a Product Manager or tech pre sales
  • 3+ years of experience from software engineering or application development. Experience from working in a Data Science related field is of course positive!
  • Demonstrated experience in technical writing in articles and solution references, slide presentations, technical demonstration scripts or tutorials.
  • Public speaking skills with prior experience presenting to technical audiences.
  • Communication and presentation – English is required, more languages is a bonus.
Apply Now

Head of Executive Community

Reforge

Remote
Community Management
🗓
November

The Head of Executive Community is an opportunity for someone passionate about building communities and networks to be at center of the world's top tech leaders (including Slack, Uber, Pinterest, Atlassian, HubSpot, LinkedIn, and more).  As part of this role, you will lead the definition, development and growth of Reforge's executive communities across Product, Marketing, and Engineering functions.   This person's development of our Collective/Exec community will be key to unlocking a strategic part of the business that we think will fuel engagement and growth for our participants, further differentiating Reforge as 'the' place to go for accelerating your career in tech.

Reforge was founded by Brian Balfour (former VP Growth @ HubSpot, 3X venture backed founder) and includes key advisors (Andrew Chen, Managing Partner @ Andreesen Horowitz, former growth @ Uber) and Russell Glass (Former founder/CEO Bizo - acquired by LinkedIn). We are a remote first company and welcome team members based in the US. We offer competitive salary, benefits, flexible vacation, minimal travel requirement, continuing education support and more.

Reforge is an 8-figure revenue, profitable company that has averaged close to 100% YoY growth over the past 4 years and an average NPS for our programs is 65 .

ABOUT REFORGE

Our professional world is changing faster than ever. This accelerating change creates more opportunity, but how we as professionals capture this opportunity is lagging far behind. Professional development and masters level education is a lifelong endeavor, however there is a growing gap of what professionals want/need and the existing options available.

Our mission is to help motivated tech practitioners do the best work of their careers. By distilling the hard-earned insights from the top leaders in tech, offering a supportive community, and providing key guidance, we enable our participants to drive real results, increase their impact, and lead with confidence.

We work with the leaders of the fastest growing and most innovative companies such as Uber, Pinterest, Atlassian, and HubSpot to teach frontier topics to today's emerging leaders. Our programs focus on:

  • Results over certifications
  • Going deep, rather than skimming the surface
  • Continuous learning, over static expertise

In just a couple of years, we've built a thriving community of emerging leaders solving problems at Airbnb, LinkedIn, Salesforce, Amazon, Facebook, New York Times, Peloton, Stitch Fix, and many more. Here are just a few comments from our alums:

“I got my MBA at Berkeley, but this program has been more transformational for me then the entire two years I spent there. Thank you!”

“Reforge has easily been one of the best investments of time and money I've ever made in my professional development. I love how the course codifies what I've been doing for the last four years as VP of Marketing.”

“Reforge is easily the highest quality professional skills program out there. If I had to choose between attending an unlimited number of industry conferences, versus going only to the Reforge, I'd choose Reforge without hesitation.”

WHY THIS ROLE IS UNIQUE
  • Reforge Network - The role will be the central figure in our community of experts (VP's at top tech companies).
  • Inside View Of Tech - The role is an interesting way to get an inside view of strategies from leading tech companies. You will get to learn from the leaders, see across multiple companies, and become the knowledge expert in some frontier areas in a very short period of time.
  • Brand - Reforge has a top tier reputation within the technology community. Former employees have gone on to roles at Google, Stripe, and other leading companies.
  • Early Stage Startup - For those interested in early stage startups, Reforge is a rare opportunity to join early (30 people) without taking on product-market fit, distribution, funding or compensation risk.
WHAT YOU'LL DO
  • Define and develop our strategy for our VP and C-Level exec communities across the Product, Engineering, and Marketing functions.
  • Design and facilitate compelling online or in person gatherings to cultivate deep relationships and insights between community members.
  • Learn about members' personal and professional aspirations, and leverage the resources, and leverage our network at Reforge to help fulfill those aspirations.
  • Codify the principles and guardrails of the community, including how members are invited, admitted, and graduated from the group.
  • Experiment with new initiatives, establish repeatable playbooks for the ones that work, and help expand the executive community to other industry functions.
  • Track and report on community engagement metrics on a regular basis.
WHO YOU WILL WORK WITH
  • Reforge Subject Matter Experts and EIR's - Leaders at companies like Pinterest, Uber, Atlassian, Google, LinkedIn, and more.
  • CEO - You'll work closely with the CEO, Brian Balfour, as new Program production is our top priority. Learn more about Brian here: https://brianbalfour.com
  • Head of Program Ops - You will collaborate closely with our Head of Program Ops, Sara Caldwell, who is responsible for operations for the operations of our educational programs.
WHAT WE ARE LOOKING FOR
  • Deep strategic insights on how to create a differentiated community of top performers.  Your answers go far beyond starting Slack groups and hosting events.
  • An extrovert at heart—you find deep satisfaction in creating meaningful connections between others.
  • A strong group facilitator.  You know how to ask engaging, deep, and probing questions to draw insights out of others.
  • Structured and concise written and verbal communication.
  • (bonus) A power user of tools like Slack, Airtable, Zapier, Notion, and other no-code solutions to help operationalize and automate.
  • We are open to a variety of backgrounds including venture capital, executive coaching, community, operations, events production, business development, recruiting, management consulting, product management, marketing and others.
BENEFITS

The internal mission of Reforge is to create an environment where you create the best work of your career. In order to do that we offer:

  • Flexible/Distributed Work Environment - Everyone does their best work in different environments. We operate as a distributed-first team and offer financial support that enables you to create the schedule and environment that fits to you.
  • Professional Development - We focus on a culture of learning. We offer full financial reimbursement for almost all professional development interests and efforts.
  • Benefits - We offer top rated health, vision, and dental insurance. We cover 100% of monthly premiums for employees, and 70% for dependents.
  • Salary + Equity - We offer highly competitive salary and equity inline with top tier technology companies.
  • Flexible PTO - Having plentiful “off the grid” time is a key to doing your best work. We offer flexible PTO. Take time when you need it. Everyone must take at least 15 days per year, and we highly encourage more.
Apply Now

Online Community Manager

Standing on Giants

London
Community Management
🗓
November

We have four vacancies available in our community management teams, delivering services to globally recognised brands.

As a Community Manager, you will implement the Online Community Strategy through managing the daily activities of the Client’s online community in your language territory. You will ensure that the community is a safe and healthy environment for its members and you will facilitate engagement in line with the Community purpose. You will be supported by our Head of Community.

You will be hard-working and quick to learn. Highly self-motivated – you’re the kind of person who’s always striving to do better. If you have an open, honest and collaborative approach to your job, you’ll fit right in.

Responsibilities

Community strategy implementation:

  • Support the Head of Community to create the online community management strategy based on the SoG methodology and in cooperation with the Client
  • Lead the implementation of the agreed community strategy for their language community to meet defined objectives

Community Management:

  • Run the community on a daily basis in line with SoG community management methodology to create a safe and healthy environment for members and facilitate engagement in line with the defined strategy
  • Act as an advocate of the brand in the community, as well as an advocate of the community within the brand, engage in dialogues with members and answer questions where appropriate, providing a superior quality of customer service and support to the community
  • Deal and communicate with community members during crises, unstable or abusive behaviour applying SoG’s methodology for member education
  • Monitor and analyse community performance to ensure agreed KPIs are being met and send regular quantitative and qualitative reports on the community’s progress to the Client.
Requirements

Skills & Experience

  • Fluent in English and either, Italian, Spanish or Arabic
  • Excellent communication skills especially in writing, including editing and content creation
  • Outstanding engagement skills including promoting productive behaviours, being relentlessly positive and effectively managing conflicts
  • Great listening and influencing skills; high emotional intelligence
  • Strong analytical skills, including data collection and reporting
  • Effective organisational and prioritisation skills
  • Technical skills including community platform, google suite and Mac knowledge is an advantage
  • Experience in running or managing online communities (forums) or similar client-facing operational experience

Nice to have

  • Experience in the game, mobile & tech industry is a plus
  • Good cultural understanding of the United Kingdom and the country your community is based in
  • Knowledge of other European languages

Location

Location independent, with regular meetings in London, UK.

Apply Now

Senior Developer Advocate

WP Engine

Remote
Developer Relations
🗓
November
Sell Statement:

Are you passionate about helping developers be successful? We are searching for an experienced Developer Advocate to join our newly formed Developer Relations team and help build a community of developers focused on delivering world class digital experiences to their customers. Bring your experience to help establish what Developer Advocacy means to WP Engine.

What's cool about this job.

Our platform hosts >600k websites and servers >5 billion web requests per day. Most of this traffic is served by WordPress, but our customers are transitioning to modern web stacks like React and Node with WordPress as the data source. The Developer Relations team is focused on developing best practices, tutorials, software, and content that creates a clear path for building best-of-breed digital experiences on WordPress.

Our culture is renowned; we believe it is meaningful to hire the best and ensure that we provide an environment where the best get better. If you are intelligent, great at solving problems, a hard worker, and an excellent teammate, you may be the engineer that we are looking for!

The day to day.
  • Create developer content in the form of blog posts, tutorials, guides, starter projects, etc.
  • Design, write, test, and maintain open-source software.
  • Write clean, maintainable code.
  • Be the voice of the customer; work with product and engineering teams to influence the product roadmap.
  • Research new technologies and incorporate them into our content and strategy.
  • Be an outstanding teammate to the other members of your team.
Your skills and expertise.

Minimum qualifications:

  • 5+ years of writing high quality, maintainable, deployable, testable, and scalable software applications
  • Experience with Node.js, WordPress, and React
  • Excellent written and oral communication skills
  • Proven history of continuous learning and ability to stay ahead of technology trends
  • Natural problem-solving abilities, an inquisitive personality, and an eagerness to take on the challenge of big problems
  • You are passionate about working alongside customers to determine solution best fits their needs

Preferred Skills:

  • 2+ years experience in a developer relations role responsible for producing content (i.e. documentation, tutorials, best practices, etc.)
The perks and benefits:
  • Compensation (We offer market competitive salaries)
  • Health Benefits (100% Paid Employee Medical, Dental, and Vision)
  • 401(k) (Make the most of retirement)
  • Life and Disability Insurance (100% Paid Life, STD, LTD, and AD&D)
  • Generous Vacation Time (Who doesn’t like time off)
Apply Now

Developer Advocate

Chainlink

Remote
Developer Relations
🗓
November

In this role, you will have an opportunity to shape and lead the Chainlink Developer Advocate program. You'll be creating and maintaining a suite of mixed-media tools and guides crafted for a dynamic and growing community of developers. Through highly technical written and spoken content, you will drive the growth of not just your personal brand, but also the Chainlink brand as an unrivaled developer resource. Incorporating elements of education, development, and evangelism, you will simultaneously inhabit a variety of roles in your effort to showcase the unique benefits of Chainlink in decentralized applications.

Your Impact
  • Take the lead in Chainlink’s developer events making them best-in-class and catered towards developers
  • Inspire and equip developers to use Chainlink. Support Chainlink developers when they need a hand, building a following for yourself and Chainlink
  • Represent Chainlink at developer conferences and events by giving speeches, doing live demos of Chainlink, and interacting with attendees
  • Contribute to Chainlink’s library of How To’s and Sample Code
  • Create and publish technical content (blog posts, troubleshooting/FAQ, case studies, and videos) that will get developers excited about the potential of Chainlink as a developer tool
  • Engage with the community via the most popular online mediums, e.g. Github, StackOverflow, Telegram, Discord, etc.
  • Be an active and authentic participant in the blockchain and Ethereum developer communities wherever they gather, online and offline
  • Provide end-user feedback to Chainlink's Product Management and Engineering teams based on what you’re seeing and hearing in the community
  • Pursue general open-source growth opportunities and best practices, such as bug reports, bounties programs, and sandboxes
Requirements
  • 4-7 years' experience in the software industry working as a developer, evangelist, advocate, or dev-tools expert
  • Passion for the blockchain space and its power to change the world for the better
  • Exposure to Golang, JavaScript, Rust, and/or Solidity or a keen interest in learning new languages
  • Strong engineering skills; experience in building web and/or mobile applications
  • Strong technical writing skills; ability to clearly communicate complex ideas and concepts
  • Social and hustling skills; a desire to get out and meet people
  • Solid public speaking experience with a comfort level around coding in front of a live audience
  • Passion for inspiring and educating fellow developers
  • Ability to work in a startup environment
  • Willingness to travel and work irregular hours when required
  • Community experience including organizing meetups
  • Understanding of the blockchain ecosystem
  • Passion for building a developer community around the world and desire to invest your energy to make them better
Apply Now

Developer Advocate

BigCommerce

Remote
Developer Relations
🗓
November

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Developer Advocate. Developer Advocates are responsible for working with our partner and developer ecosystem to build solutions and apps on the BigCommerce platform. Your efforts include working with key developers to understand the needs of the developer/partner ecosystem. Your technical expertise, communication, and presentation skills allow you to build trust and foster deep relationships through one-on-one interactions. You’ll be responsible for executing the strategy to help promote awareness, education, networking, and growth through interactions at meetups, conferences, and social media/online communities.

Your role as a Developer Advocate is to be an evangelist for the BigCommerce developer experience. Your natural community-building skills will represent BigCommerce to an external technical audience. In this role, you’ll focus on building contagious enthusiasm and empowering developers to explore, learn, create, and sell solutions on our platform. Through your efforts, you’ll identify and work with industry experts to build a network of influencers to spread your message.

What will you do:
  • Develop expertise in one or more areas of the BigCommerce platform in order to serve as a key contributor within the product development process.
  • Be the "Voice of the Developer" by championing developers within the BigCommerce Product and Engineering teams, translating developer needs into prioritized feature developments using qualitative and quantitative research as input.
  • Engage directly with developers in the online Community.
  • Does proactive and reactive one-one-one outreach with developers to get feedback and improve the experience.
  • Scopes and builds samples, docs, and Developer Blog posts with minimal guidance, producing code and content that is accessibly written for a well-defined audience.
  • Contribute to the direction of our developer content strategy with your industry experience, relationships, and knowledge of developer best practices and concepts.
  • Using your subject matter expertise, evangelize the BigCommerce developer experience by presenting at developer conferences, webinars, and other events.
  • Grow and develop the success of the BigCommerce developer experience finding innovative ways to create additional awareness and momentum.
  • Mentor new teammates, as needed.
Who you are:
  • 3+ years related professional experience, ideally including 1+ years in Developer Relations, Developer Support, and/or Developer Documentation.
  • Software Engineering background preferred
  • Extensive experience working with APIs and front-end development tools; capable of performing, testing, and debugging requests
  • Formal training or equivalent experience with JavaScript; expert-level HTML and CSS skills required
  • Formal training or equivalent experience with at least one server-side scripting language, preferably PHP or Ruby
  • Strong understanding of code deployment and supporting tools like Github
  • Ability to quickly understand complex, interdependent technical requirements.
  • Excellent verbal, written, and presentation-based communication skills. Consistently delivering well-polished communications both internally and externally.
  • Exceptional ability to communicate with and influence both technical and non-technical audiences from entry-level to C-Suite executives.
  • Willing to travel to attend conferences, meetups, and other events.
  • Work effectively cross-functionally—marketing, sales, product, and engineering with relative ease to champion new ideas and drive business goals.
  • Proactively initiates contributions to team or company goals and implements solutions with minimal direction from others.
  • Sets ambitious goals and works with their manager to ensure alignment with the overall team and business strategy.
Apply Now

Developer Advocate

Orbit

Remote
Developer Relations
🗓
October

👋 Hello! We are hiring a developer advocate to help build awareness for the Orbit Model, application, and APIs and above all make our community members successful at building their communities.

This role is for an experienced developer advocate who has lived through many of the challenges that we’re trying to solve (like prioritizing DevRel investments and proving ROI) and will have deep empathy for our community.

Here are some signs that you might be a good fit for the role:
  • You have 3+ years of experience as a developer advocate
  • You have sufficient engineering skills to build demos, call APIs, and support other engineers in their integrations to Orbit
  • You love giving talks, creating content, and building relationships with the community
  • You have experience organizing online or offline meetups or events
  • You feel comfortable guiding and mentor other developer advocates when it comes to building their communities
Here are some of the things that you could expect to do:
  • Helping create the strategy and vision for all areas of advocacy including content, code, events, and community
  • Build integrations between Orbit and popular community platforms like Discord, Discourse, Slack, and more
  • Build apps on top of the Orbit API and create content that helps other developers and low/no-code users do the same
  • Create content around the Orbit Model that helps developer advocates and open source maintainers adopt and benefit from it
  • Build relationships with key Orbit community members and customers; seek out partnerships
  • Give talks at conferences that address the topics of open source and community building
  • Obtain model and product feedback from the Orbit community and work with the engineering team to implement it

Note that not all of these things will be asked of you or required. As former developer advocates ourselves, we’re intimately aware of the risk of burnout! Once you’re hired, together we will sit down and make a plan for how we want to focus our advocacy efforts, given the best knowledge we have at the time, and knowing that things may change at the earliest stages of building this kind of a program.

Apply Now

Head of Community

Dispo

Los Angeles, Remote
Community Management
🗓
October

Call us crazy, but Dispo aims to restore joy to the experience of photography. In fact, we aim to restore joy to modern life. Our generation is the first generation that cannot remember a past without cell phones and social media. I am not shocked that my love for the delight and surprise of disposable cameras is fun for everyone. A digital disposable camera experience allows us to reclaim our lives from our phones. Waiting for developed photos is like Christmas morning. And it allows us to use cameras to live in the moment and tell stories again. Our goal is to become the world’s home for photography’s ultimate purpose: storytelling and connection making.

Come join my team and live a little- or a lot.

-David

TLDR
  • Come build the Dispo community
  • You will have significant autonomy to build the internet’s most joyous, authentic community
  • You will report to the CEO and work hand in hand with all teams
Who are you?
  • You are a creature of the online world
  • You have made lots of friends online across multiple platforms
  • You have moderated and built communities
  • You have worked in community building professionally for multiple years, managing and building teams
  • You are kind and patient but also assertive and firm in your beliefs
What else?
  • You are excited to nurture community from new friends to old
  • You will have an ear to the ground, ascertaining community sentiment and generating feedback and ideas for design/eng teams
  • You feel capable leading mission critical trust and security decision making in consultation with the team
  • You can nurture app culture by liaising with social media and marketing teams
Comp
  • Generous equity
  • Generous vacation
  • Generous benefits
  • Generous food
  • Generous what else? Massages? You are an early employee. Just ask.
Apply Now

Developer Evangelist

Contentful

Remote- North America
Developer Relations
🗓
October

As a Developer Evangelist at Contentful your main responsibility is to grow, build and support our developer community. You will create example projects, learn and teach modern web technologies while inspiring and connecting with developers around the world.

What to expect?
  • Building a sense of community and belonging by supporting and getting to know developer using Contentful wherever they are
  • Freedom and flexibility to choose technical topics and projects to work on. You know best how to serve a developer community.
  • Creating content on various channels (the Contentful Blog, GitHub, YouTube, Twitch, etc.) that teaches technical concepts to equip developers with knowledge of tools and techniques that makes them better at their craft.
  • Working together with a team of Evangelists spanning Europe and North America
What you need to be successful?
  • 3+ years professional web development experience with a focus on JavaScript and frontend technologies such as React, Vue, GraphQL and whatever comes next.
  • You have the experience, patience and empathy to teach developers about best-practices and new technologies, whether in-person, by writing tutorials or by recording a video.
  • You are an active member of a developer community.
  • You are passionate about technology and can't get enough of trying out new things to share them with others.
  • You have experience giving technical talks within an organisation, at meetups, or at events.
  • You have excellent written and verbal English communication skills and have experience with writing technical documentation or tutorials for a developer audience.
  • You are self-motivated: You can work with a minimum of supervision, are capable of strategically prioritizing multiple tasks in a proactive manner.
  • You embrace asynchronous online collaboration and ensure both your peers and your users are successful.
  • Once the Covid-19 situation resolves: you're happy to travel regularly, are able to work irregular hours and some weekends to support user groups, conferences, and other developer events.
What's in it for you?
  • Join an ambitious tech company reshaping the way people build digital products
  • Work in our beautiful downtown space close to Embarcadero Station, complete with a fully stocked kitchen
  • Health, vision and dental insurance
  • Commuter benefits to help you get to and from work
  • An unlimited time-off policy that rivals the best in Silicon Valley
  • We set you up for success, equipping you with the latest and greatest hardware
  • Use your personal education budget to improve your skills and grow in your career, with extra days off
  • Relocation budget to aid your move to San Francisco and assistance to help you settle down in your new city
  • Plus, Contentful socks! Oh yeah!
Apply Now

Community Operations Manager

Public

Remote, New York
Community Management
🗓
October

We’re looking for a Community Operations Manager to support our rapidly growing community of investors. You’re excited to immerse yourself in a social network that centers on investing, business news, and financial literacy, and enjoy both the people-first interactions and behind-the-scenes maintenance required to keep communities operating smoothly. Past experience in a community or people-facing role is a plus.

This role is remote for the time being, but will eventually be based in our New York office.

Key Responsibilities:
  • Enhance the new member experience. You’ll bring a personal touch to welcoming new members to our community, nurturing enthusiastic newcomers into active participants and driving excitement along the way.
  • Keep the community flywheel turning. You live and breathe what’s happening on Public. You lead by example, encouraging thoughtful commentary and dialogue, and moderate activity that doesn’t belong.
  • Delight the Public community. You keep the excitement buzzing by proactively sending swag and other perks to our community members.
  • Keep a finger on the pulse. You keep track of noteworthy people and conversations that are happening on Public. You’re detail-minded and know how to keep the behind-the-scenes looking sharp.
Benefits:
  • Be part of a company with a real mission you can be proud of.
  • We operate on clear principles that guide our decisions and how we operate.
  • We are growing rapidly, but are still at a size where you will learn A LOT. This role can be a catalyst to grow your skills and experience.
  • We offer great health care plans and pay the full premium for you, your spouse, and kids.
  • This also counts for dental and vision.
  • Commuter benefits are offered as well.
  • And a 401k with matching from the company.
  • Additionally, you can pick your own computer.
  • And receive a corporate card to pay for things you need to get your work done.
Apply Now

Developer Relations

Sanity

San Francisco | Remote, US
Developer Relations
🗓
September

Sanity.io is looking for a creative developer to introduce up and coming developers to Sanity and lead our efforts in creating a more diverse and inclusive community.

Who are we?

Sanity.io is the fastest, most flexible platform for delivering content to digital devices and products. Our platform is redefining the CMS market and changing the way organizations collaborate and work with content. Our growing community of developers and editors proves we are improving the working lives of people all over the world.

Sanity is trusted by organizations from National Geographic to Burger King and MIT. That trust is based on our product’s ability to quickly create customized workflows and content models, drive a programmatic approach to content, and enable organizations to distribute structured content from a single source of truth.

We believe that you cannot build a great company without a great culture. Read about our values and our reflections on DEI, and join us in building a diverse and inclusive team.

About the Role

We are looking for a passionate and friendly developer that loves communicating with developers and helping others succeed with their projects. We like to think of code as a creative medium and you probably do as well. Communicating Sanity.io will allow you to explore a range of different technologies and use cases, so enjoying learning in public will be an important part of what you do.

At Sanity, you will have the opportunity to be an early member of the team shaping how we teach and communicate Sanity as a developer tool. We firmly believe that software development should be accessible to anyone who wants to learn.

You will have a special responsibility in leading our efforts around diversity and inclusion in the Sanity community, and work together with the devrel team to put these efforts to action.

What you will be doing
  • Create sample projects, guides, and tutorials to help explain how people can build with Sanity
  • Develop and lead our efforts to increase diversity, equity, and inclusion in the Sanity community
  • Use social media, video, and writing to reach new audiences and create connections with developers around the world
  • Hold public talks, run workshops, and other training events and represent Sanity in the community in general, with a special focus on underrepresented groups
  • Be part of the team responsible for collecting feedback from the community to create the best possible developer experience
This may be you
  • Enjoy working with media to create clear and compelling communication
  • First-hand experience from working to elevate under-represented groups in tech
  • Love seeing others succeed by helping them
  • Have a passion for building strong and inclusive communities
  • See code as a creative medium for personal expression
  • Like finding simple ways to explain complex topics
  • Value giving and receiving feedback on creative work
  • Can show us examples of technical blog posts, talks, or other tutoring work
  • Have some online presence and are used to communicating about technology in a public setting

Not sure you meet 100% of our qualifications? Have an untraditional background? Apply anyway!

What we can offer
  • You will be a part of a highly-skilled, inspiring, and supportive team, and work in an environment that encourages long-term personal growth.
  • Positive, flexible, and trust-based work environment in a company with Nordic culture.
  • You will be based out of San Francisco, or remote in the US. You will also have the opportunity to work from our office in Oslo (Norway) from time to time.
  • A healthy work-life balance. A balance in life is important to us, and we accommodate flexible work hours that allow for having a healthy work-life balance.
  • Parental leave, health insurance, and PTO days
  • Competitive salary and stock options program.
Apply Now

Community Manager

Airmeet

Remote
Community Management
🗓
September
What are we looking for?
  • A strong community Manager who can influence communities to use Airmeet. Is well connected in the community ecosystem.
  • Should have experience in managing communities preferably Tech communities
  • Should have a strong online presences on social platforms/blogs/community
  • Should have organized events small/big
  • Prior event / webinar / podcast moderation experience.
  • Has about 5-7 years of experience.
What can you Expect in the role?
  • Build and engage online communities of knowledge professionals.
  • Define and Drive content/community acquisition strategy to grow product reach in relevant customer segment
  • Engage with influencers and business leaders in technology/business domains.
  • Plan and execute online events, talk shows, fireside chats with guest speakers from the startup / business domain.
  • Represent Brand at relevant events, conferences etc. Build partnerships.
  • Craft compelling messages across marketing channels
What additional skills will help you stand out?
  • Pro-active ownership
  • Extrovert personality & interested in building authentic relationships
  • Flexible with work challenges & processes
  • Interested or passionate about a hobby/topic of interest.
  • Self-disciplined & motivated
  • Ability to hop on quick calls & lead with confidence
  • Excellent communication skills
  • Background in design and copywriting is a plus
Why Join Airmeet?

Let’s talk facts.

The world is going remote and the future of work is distributed. In such a world, learning from your peers, engaging with your tribe & building authentic professional relationships would be the key part of every knowledge professional’s life.

At Airmeet, we are laser-focused on creating the world’s best virtual events experience by designing India’s next big SaaS product company and building a unicorn (or a decacorn?) in the process.

We believe in 100% ownership & flexibility of how & where you work. As a remote-first startup, we look for only the best of the best people around the world.

Are you an A-player looking to hop on board a rocketship that’s locked, loaded & ready to blast off?

Apply Now

Developer Advocate

Sendbird

London
Developer Relations
🗓
September

As a Developer Advocate at Sendbird, you’ll connect and collaborate with communities that love chat, voice, and video technology as much as we do. You’ll interact with developers across the globe, advocate for their needs, and help enable Sendbird champions. Your work will foster community for developers integrating Sendbird APIs and will help drive strategy around developer relations. You’ll focus on supporting developers who are learning to or are building applications on Sendbird's platforms, and help create momentum that results in successful adoption of our products.

WHAT YOU WILL DO

  • Collaborate with our product, marketing, and engineering teams to accelerate the adoption of Sendbird products by conveying feedback from developers, reviewing APIs, and testing our products/new features
  • Build community through the relationships you create with developers; speak externally on conference panels, meetups, and blog about Sendbird technologies and related vertical solutions
  • Be active in our community channels to help our free trial users, e.g. unblock technical problems, identify scaling issues, and help developers that are learning about Sendbird APIs
  • Be hands-on, write demos and sample code or client libraries, and work with Sendbird teams to facilitate and help organize initiatives for our developer community
  • Record videos and conduct workshops that might appear on our YouTube channels, podcasts or other social media platforms

EXPERIENCE & SKILLS

  • Bachelor’s degree in Computer Science or equivalent practical experience
  • A minimum of 4-6 years of experience as a software engineer, developer, or equivalent experience
  • 3-5 years of experience in a technical consulting or client-facing capacity, e.g. solutions engineering, technical evangelist
  • B2B/Cloud development experience is a plus
  • Experience with some of the following: JavaScript, Swift, Java, RESTful API, Mobile platform such as iOS, Android, React Native, Unity.

BONUS POINTS

  • Experience with large group communications and presentations including both  technical and business audiences
  • Track record of helping fellow developers
  • Strong written and verbal English skills
Apply Now

Developer Advocate

Postman

San Francisco
Developer Relations
🗓
September

We are looking for a talented and hard-working advocate to join our growing Developer Relations team.

In this role, you'll work closely and collaboratively within the Developer Relations team to drive API better practices throughout the broader API ecosystem. In addition to advocacy, you will also have shared responsibilities for user education and community engagement.

Strong preference will be given to candidates based in the Bay Area and other major tech centers located in the US west coast timezone.

What You'll Do
  • Engage with various kinds of Postman users (including developers, testers, architects, and more) to understand their perspectives, workflows, and use cases.
  • Drive API better practices by creating blog and video content, developing code samples and open source tools, and/or speaking at events
  • Assist with Postman documentation, tutorials, and other education efforts within DevRel
  • Assist with Postman forum management, events, and other community engagement within DevRel
  • Build and nurture relationships with Postman champions and other community leaders
  • Dogfood Postman technology, and interpret user data and community feedback, to drive insights and assist product development
  • Represent the company online and at events
About You
  • Strong familiarity and knowledge of Postman and its products
  • Strong written, verbal, and interpersonal skills with the proven ability to communicate effectively at all levels internally and externally and across diverse geographies and leveraging remote teaming technologies
  • Demonstrated experience working with developer communities and APIs
  • Two years of programming experience, or a willingness and aptitude for learning technology
  • Experience making data-driven decisions.
  • Able to work long hours and weekends to support short-term projects (when needed)
Benefits

We offer competitive salary and benefits, an informal and fun working environment, and provide lunch every day. (Yes, seriously. Every day.) We believe in autonomous small teams taking on big challenges, and we’re intentional about building an inclusive culture where everyone is able to do their best work and be the best version of themselves. We’re building a long-term company, and we want you to be part of it. Join us, why dontcha?

Apply Now

Developer Advocate

Postman

Bangalore
Developer Relations
🗓
September

We are looking for a talented and hard-working advocate to join our growing Developer Relations team.

In this role, you'll work closely and collaboratively within the Developer Relations team to drive API better practices throughout the broader API ecosystem. In addition to advocacy, you will also have shared responsibilities for user education and community engagement.

Strong preference will be given to candidates based in Bangalore and other major tech centers in India timezone.

What You'll Do
  • Engage with various kinds of Postman users (including developers, testers, architects, and more) to understand their perspectives, workflows, and use cases.
  • Drive API better practices by creating blog and video content, developing code samples and open source tools, and/or speaking at events
  • Assist with Postman documentation, tutorials, and other education efforts within DevRel
  • Assist with Postman forum management, events, and other community engagement within DevRel
  • Build and nurture relationships with Postman champions and other community leaders
  • Dogfood Postman technology, and interpret user data and community feedback, to drive insights and assist product development
  • Represent the company online and at events
About You
  • Strong familiarity and knowledge of Postman and its products
  • Strong written, verbal, and interpersonal skills with the proven ability to communicate effectively at all levels internally and externally and across diverse geographies and leveraging remote teaming technologies
  • Demonstrated experience working with developer communities and APIs
  • Two years of programming experience, or a willingness and aptitude for learning technology
  • Experience making data-driven decisions.
  • Able to work long hours and weekends to support short-term projects (when needed)
Benefits

This position will be located in Postman’s beautiful office at 100 ft road, Indiranagar in Bangalore, where you’ll find our fantastic perks including: complimentary meals and snacks, game room, ergonomic workstations, flexible hours, and endless cuddles from our endearing Chief Happiness Officer, Cooper (Cooper is a dog, by the way).

Apply Now

Sr. Developer Advocate, IPFS

Protocol Labs

Remote
Developer Relations
🗓
September

We seek a Sr. Developer Advocate who will help us support, connect, and grow IPFS’s many online and offline communities.

IPFS is an open-source project that cares deeply about supporting its many communities -- from dweb developers, to browsers, to blockchain projects, to data storage hosts. Having healthy communities is critical for the long-term health of IPFS by ensuring that all contributors and users are welcome, engaged, and getting the help they need.

As the IPFS Sr. Developer Advocate, you will be responsible for providing tactical support for our engineering community, creating our global community strategy, and executing this strategy on the ground. Day-to-day, you might help us respond to community support questions, coordinate online and offline events, update existing documentation and issues for accuracy, and manage a team of global community ambassadors. Week-to-week in this role, you might design and implement new community engagement programs, conduct community research, and work with our communications and events teams to plan larger conferences and other events. As a Developer Advocate, you will be the face of IPFS to the community and our communities’ advocate to the IPFS working groups. Through it all -- the tactical and strategic work -- your warmth and thoughtfulness will be needed to maintain welcoming spaces for our community members.

This role comes with a tremendous amount of responsibility, but will also require you to get your hands dirty and execute. If you’re up for the challenge, we’d love for you to apply.

As a Sr. Developer Advocate for IPFS, you will…
  • Manage developer community communications channels, including Slack, Matrix, Twitter, Discourse, Reddit, email lists
  • Respond to open-source questions & support requests from community members, and help triage support requests to redirect to the appropriate person or team
  • Synthesize product feedback from the community and share with the team
  • Run and coordinate online and offline community events
  • Develop written content to increase understanding and usage of the IPFS protocol
  • Create new community engagement programs to increase the size, reach, and health of our global communities
  • Create a global community strategy that incorporates your insights and research into successful community groups
You may be a fit for this role if you...
  • Deeply understand distributed computing networks
  • Previously managed communities for open-source projects
  • Have experience with developer relations and developer support
  • Have a technical background, and can code in one or more languages
  • Have strong interpersonal, written, and verbal communication skills
  • Enjoy taking initiative to solve open-ended problems
Bonus points…
  • Experience writing documentation or producing other content to synthesize and simplify technical concepts for technical and non-technical audiences
  • Have coordinated large events and conferences in the past
  • Have managed community grant or sponsorship processes
  • Experience with P2P,  blockchain, and dapp development tools and workflows
Apply Now

Developer Advocate

Notion

San Francisco
Developer Relations
🗓
September

Notion is looking for our first Developer Advocate! The beauty and challenge of Notion is that it can be molded to fit an incredible variety of uses and applications. Launching an API will open up this field even more, and extend our reach in new and unprecedented ways. We're looking for the right person to build, equip, and empower our global community of developers to create this platform with us.

  • Start at the very beginning: Our API is pre-release, so you would define our developer relations program from the ground up and lead us through launch.
  • Partner with an engaged community: Our users are extremely creative and passionate about the product and the opportunity to build with our API. You'll have an immediate audience that is beyond dedicated and enthusiastic.
  • Join us at a magical time: We've hit profitability and over a million users with a small team, which gives us a huge green field to experiment and move fast.
  • Lead a step-change for our user base: All of our growth has been organic to date. Our API will help Notion reach millions more, and help them do more with it.
What You'll Do:
  • Create and execute on a launch plan that includes a beta with key partnerships, reference implementations, testing, a constant feedback cycle with product and marketing, high quality documentation, and ongoing community efforts.
  • Help the engineering team create the strongest products possible by capturing developer feedback and contributing yourself.
  • Author and edit documentation. Create your own samples and best practices to share, and help developers build better products and content.
  • Share our APIs and updates with the right audiences to build our community, ensure their feedback makes it into the product, and support them to share content they've created.
  • Partner with engineering to keep the community up to date on the roadmap and releases. Work closely with marketing and sales to tell new stories about how Notion is being used and the value it can provide.
  • Speak at conferences and in other forums to reach Notion developers. Figure out how we can leverage Notion's existing community around the world to build mindshare.
What We're Looking For:
  • You have a strong technical background and a strong presence in the developer community.
  • You're an exceptionally strong external communicator, adept at interfacing with partners and large audiences alike.
  • You're experienced at rallying internal stakeholders and project managing on a deadline. In particular, you've partnered with engineering teams to deliver anticipated products.
  • You're creative and have an informed interest in marketing and business opportunities that the API will open and accelerate.
  • You're a skilled community leader, at your best when you're informing and engaging large communities so they gain members and momentum over time.
  • You're ready to own a program end-to-end and build an organization that will grow as a pillar of the company.
Bonus Points:
  • You've been an early developer advocacy hire at a fast growing start up before.
  • You love the Notion product and want to build a community around it.
Apply Now

Social Media Manager

Zero

Remote
Social Media
🗓
October

Big Sky Health’s Social Media Manager will be responsible for growing and maintaining our thriving community of social media followers, an active blog, and millions of monthly active app users. This role will also assist with development and execution of multi-channel marketing campaigns and oversee analytics and insights for Big Sky Health’s digital channels. In this role, you will:

  • Develop content and campaign ideas for Big Sky Health’s digital channels
  • Respond to all inbounds across social and online channels
  • Facilitate conversations—both public-facing and via DM—with our users on Instagram, Twitter, Facebook, our #ZeroFasting Facebook group, and other emerging platforms.
  • Partner with Big Sky Health’s nutrition advisor to ensure accuracy of replies to all health-related user questions
  • Manage and grow Big Sky Health’s blog, including posting content and responding to comments
  • Identify and share unique user stories that are surfaced on our digital channels
  • Engage with influencers and keep a log of all brand advocates
  • Maintain a repository of positive follower feedback related to key business categories
  • Complete weekly and monthly analytics reports for digital channels including, but not limited to, social media channels and our brand’s blog
  • Alert team to trending issues related to our products and the broader topics of fasting, alcohol moderation, and meditation
What we’re looking for

The individual in this role will enjoy a mix of direct fan engagement, internal process improvement, and insight sharing. If you’ve been looking for an opportunity to nurture a growing online community with the flexibility of working from anywhere, this role could be perfect for you!

Skills that will help you excel in this role:

  • 3-5 years of experience managing digital ecosystems for brands, with a heavy focus on social media content development and community management
  • You have great judgment, and know when to ask for help versus running on your own
  • You’re able to adapt to a fast-paced work environment
  • You’re a great written communicator—hello, phenomenal grammar skills!
  • You’re able to master writing within the confines of a brand’s voice and tone
  • You’ve managed highly engaged online communities in the past
  • Bonus points: you’ve worked with a digital health company
How to apply

Please email your resume and cover letter to careers@bigskyhealth.com.

We’ve got big dreams and an exciting roadmap that reflects that. Join us!

Apply Now

Digital Community Manager

Wyze

Kirkland, Washington
Community Management
🗓
September

One of the most enduring mottos of Wyze is to be friends with our customers. The

Community Team has a great passion and deep love for our community. We nurture

and form lasting relationships between Wyze and our customers. Many of these

customers become regulars that you will become familiar with over a period of months

to years.

This team functions as the voice of the customer and passes information

between the community and appropriate Wyze teams. Strong empathy with solid

boundaries are key traits for any person joining this team. Team members will

need the ability to separate acute customer frustration from their perception of the

customer as a whole. Many of our strongest supporters were once unsatisfied

customers needing to be heard. Part of the role is maintaining a platform for customers to

provide feedback that can help Wyze improve our products and services.

The Community Team facilitates communication both externally and internally with

engagement-heavy roles. Our consistent work with different Wyze teams allows us the

scope to facilitate discussion about upcoming projects with aligned or conflicting

directions. Often, the Community Team is in a position to speak about how company

decisions will or have been affecting the community. The ability to analyze trends and

represent them accurately while in multi-department discussions is necessary.


We are looking for people passionate about Wyze’s vision of making smart tech for

everyone and democratizing the industry. The ideal candidate would already have genuine interest in technology and consumer gadgets and feel comfortable using smart tech in their own home (including smart cameras and speakers). The Community Team engages in basic troubleshooting online and all members are required to have at least a basic understanding of how our products are intended to function. This allows them to help resolve issues as well as identify and report bugs.

You already have these qualifications and love what you do!

● Empathy while maintaining boundaries

● Demonstrated response efficiency

● Strong cross-functional communication and collaboration

● Strong ownership of cross-functional projects

● Distinguishing escalation situations

● Prioritizing tasks and delivering timely results

● Ability to perform basic troubleshooting for products and services

● Ability to respond appropriately to social media posts

● Understanding and engaging in community platform culture

● Recognizing community guideline violations

● Maintaining the approved Wyze voice and tone

● Excellent grasp of English with minimal errors

Bonus points if you can say yes to any or all of the following:

● Bachelor’s Degree in Business, Communication, or other relevant fields

● Experience managing community platforms (1+ years of consistent work)

● Contributing to community growth and health initiatives

● Working with and nurturing community volunteers

● Experience mediating conflict between community members

● Prioritizing necessary work during emergencies

● Responding effectively to major community guideline violations and emergencies

● Analyzing and reporting community metrics

● Experience in beta programs, user surveys, security and privacy


If a candidate has the required skills but not the desired skills, they may be considered for the Digital Community Specialist position with the opportunity to work toward the Digital Community Manager role over time and with the support of the rest of the team.

If this sounds too good to be true and you are ready to be part of #teamwyze, then we

want to hear from you! Please send us your resume or detailed LinkedIn profile and tell

us a little about yourself with a cover letter that showcases some of the amazing things

you can do.

Apply Now

Community Success Manager

Icebreaker

Remote
Community Management
🗓
September

As a Community Success Manager, you will report directly to the COO and manage enterprise customers. This is the first hire on the Success team.

The first 15 hires are a company’s destiny. Not only will you drive higher customer happiness, retention, and expansion of Icebreaker’s business, but you’ll also build the foundation on top of which the Success team will grow. You’ll inform the direction of our platform by ensuring the entire company has a deep understanding of what our customers need. You’ll shape our company culture for years to come.  

In this role, you’ll support Icebreaker’s enterprise customers, a group of large, distributed name-brand companies that use Icebreaker to build community, culture, and connection. Use cases include:

  • New hire onboarding
  • Trainings and workshops
  • Inter and intra team bonding
  • Happy hours and celebrations
  • Retreats and offsites

We aspire to build a community-first culture and revolutionize the way people work. Join us!

Our Dream Candidate
  • Expert relationship manager — Building and managing relationships is your jam. You are friendly, energetic, and warm. Your high emotional intelligence allows you to quickly build deep relationships. These qualities also make you an awesome teammate.
  • Systems thinker — You are strategic and analytical. You think in terms of process and systems, allowing you to manage multiple competing priorities at the same time. You also know there’s such a thing as too much process.
  • ‘Future of Work’ obsessed — You are obsessed with the future of work. You read about it. You talk about it. You might even write about it. COVID-19 has upended everything, and you’re hungry to define what comes next.
  • Embody our mission — Community plays an active role in your life. You know that companies are communities, too. You care deeply about giving all humans a sense of belonging.
  • Icebreaker evangelist — You absolutely love the Icebreaker platform and the human connection it enables. You see endless applications to build internal and external communities at companies, and want the world to know. If you haven’t used Icebreaker yet, come to a demo.
You Will
  • Manage enterprise-level customers
  • Drive the entire post-sales customer lifecycle: onboarding, training, adoption, support, renewal, expansion, and relationship building
  • Consistently measure, track, and report on the health of your customers to identify opportunities for expansion and address potential issues
  • Build systems and processes from scratch, and see through their implementation in partnership with Icebreaker’s COO
  • Become an expert on work culture and leverage that expertise to advise customers on using Icebreaker to reach their goals
  • Partner with Icebreaker’s COO to build and run the newly formed Icebreaker Customer Advisory Board
  • Act as a voice of the customer: collect and synthesize feedback for our product team to validate (or invalidate) our product direction, and identify new opportunities
  • Prioritize customer experience with a focus on customer happiness and retention
You Have
  • 4+ years of experience in customer success, client relationship management, or management consulting
  • A proven track record of success managing enterprise-level relationships
  • Experience establishing metrics and reporting on success metrics
  • Excellent people management, communication, organizational, and presentation skills
  • Expertise in community, culture, and connection — and a hunger to keep learning
  • Deep familiarity with — and dare we say love for — tools like Excel, Asana, and Salesforce
  • Ability to thrive in a fast-paced and ever-changing startup environment
  • Former startup experience a plus
What We Offer
  • Compensation package includes both salary and equity
  • Medical and dental insurance benefits
  • Flexible, remote-first work environment
  • The opportunity to facilitate community and connection

Interested? Send your resume and a short note about why this role speaks to you to Lisa Conn: lisa@icebreaker.video

Apply Now

Community Manager

MATTER

Remote
Community Management
🗓
October

MATTER is looking for a community manager who lives and breathes our mission and exemplifies it in every interaction with the public. You not only know how to build and cultivate a community from scratch, but you care deeply about the quality of that community — from stoking participation around shared values like understanding and empathy, to setting a high bar for respectful and open discourse, to creating a membership vibe that’s unlike any other platform. Sure, growth is important, but quality is paramount.

You are a versatile and avid connector and media consumer with 3-5 years of relevant experience. You have a strong understanding of the MATTER crowd, plus an uncanny ability to attract the right people into our universe. You’re a great communicator — both IRL and online — and you pride yourself on being energetic, curious, tactful, patient and fun. You know that building a community people want to be part of is hard work, and you’re here for it.

ROLES & RESPONSIBILITIES

You are the proprietor in the ‘café’ that is MATTER. Your remit is everything from attracting new customers and making them feel welcome, to making sure your current customers are stimulated and satisfied. This could include but is not limited to:

• User outreach

• Onboarding and other community engagement programs

• Conversation seeding

• Comment moderation

• Community guidelines enforcement

• Support and troubleshooting

• Representing user feedback and needs internally

• Product education and tutorials

QUALIFICATIONS

• An avid media and technology consumer with a background in journalism, social sciences, politics, psychology, tech

• You have a heart for social impact and believe you can make a difference

• You are calm, diplomatic and don’t get ruffled by dissent or debate

• You are a leader in your field and geek out on community management

• You challenge standard thinking with new ideas, approaches and solutions

• Experience with Asana, Airtable is a plus

• Customer service experience is a plus

OTHER DETAILS

• This will be a full-time position starting in the fall

• Work is (obviously) remote and can continue to be, but you are expected to be available for meetings at North American East and West Coast times

FINALLY, we can’t achieve our mission unless we have a diverse team. This encompasses all of the unique characteristics that make us human: race, gender identity, sexual orientation, age, religion, disability, education, political affiliation — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The through-line is always a shared sense of purpose and a commitment to values like honesty, tolerance, and empathy.

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

HOW TO APPLY

• Email join@willitmatter.com by close of business on August 14, 2020, with the subject line: COMMUNITY MANAGER ROLE followed by your name

• Let us know in 500 words: If MATTER is your café, what kind of vibe do you set and how? What are people talking about in this café? What do you do if there is a kerfuffle among the customers?

• Attach your CV

Apply Now

Developer Evangelist

OneSignal

San Mateo
Developer Relations
🗓
July

As the founding Developer Evangelist at OneSignal, reporting to our VP of Engineering, you will lead our worldwide evangelism efforts. You will be responsible for defining and executing on a strategy that defines how OneSignal builds relationships with developers across the globe. We are seeking a driven, experienced, and enthusiastic leader to help us elevate our relationship with our developer community and drive the next round of 10x growth at OneSignal.

What you'll do:
  • Lead virtual or in-person events to evangelize OneSignal's product
  • Speak and represent OneSignal at conferences
  • Contribute to documentation, code samples, and sample projects
  • Write technical blog posts and tutorials for the OneSignal blog or partner blogs
  • Participate in online communities & forums with target audiences (Unity forum, StackOverflow, etc)
  • Parter with other engineering and marketing leads to drive forward OneSignal thought leadership
  • Skills and experience:
  • 2+ years experience in a Developer Evangelism role
  • Strong development skills: software development experience in one or more general purpose programming languages (bonus points for Rust), and mobile engineering experience with the ability to create high-quality mobile applications from scratch
  • Experience interacting with RESTful APIS
  • Customer driven mentality, with a drive to go above and beyond to make sure our customers are successful
  • Proficiency in written and oral communications with a strong affinity for technical writing
  • Love of learning, friendliness, empathy, and modesty
  • Apply Now

    Developer Advocate

    Asana

    San Francisco
    Developer Relations
    🗓
    July

    As an Asana Developer Advocate, your mission will be to build a thriving, connected developer community around the Asana platform. You will work directly with developers from partners, customers, and open-source projects to give them the support and energy they need to succeed.
    As the bridge between external developers and Asana, your relationships and broad view on the developer community will be key to guiding our platform strategy. By soliciting and synthesizing feedback on the Asana API, you’ll be directly collaborating on the the future of the Asana platform.

    Responsibilities

    • Identifying and establishing relationships with critical platform partners
    • Teaming up with Asana Marketing to promote compelling integration examples through our platform marketing sites and email
    • Managing and updating the API documentation
    • Speaking at developer conferences
    • Attending local developer events
    • Writing for our developer audience on the Asana blog and other channels
    • Assisting developers when they run into trouble building with our API and synthesizing their feedback to improve our API and documentation

    Desirable

    • Aptitude for helping platform partners spec and develop their ideas
    • Enthusiasm for open-source software
    • Wisdom on how to nurture a long-lasting developer community
    • Strong technical background
    • Familiarity with the OpenAPI specification
    Apply Now

    Developer Relations Lead

    Vercel

    San Francisco
    Developer Relations
    🗓
    July

    Vercel's mission is to empower front-end developers in doing their best work, at the fastest possible pace. We’re passionate about our work with that community, and we are seeking an experienced Developer Relations Leader to steward our connection to that community, grow our presence and impact, and provide a conduit for community feedback into all parts of our business.

    As part of this challenging role, you will work closely with leaders and staff from across our whole business, including engineering, infrastructure, marketing, and business development.

    Apply Now

    Director of Community

    Deel

    Remote
    Community Management
    4/16/2021 6:27 AM

    Who’s behind Deel?

    We are a global collective of entrepreneurs who love to build and solve problems. Our team is made up of self-driven people spanning 25+ countries, a unified, yet diverse culture keeps us consistently learning and improving. We're curious, courageous, optimistic, fair, and thoughtful.

    We want to enable companies to hire the best talent from anywhere in the world. We do so by building tools our customers love with market-leading technology and expertise. We run on three words, fast, delightful and compliant.

    As a team, we care while finding comfort and enjoyment in working together. We believe "less is more," and our highly efficient team speaks to that. After all, we want to take Deel public with a group of less than 300. Are you in?

    So, why now?

    A significant shift has occurred within the workforce as we know it, changing business norms drastically. At Deel, we genuinely see a world without borders, but we needed to challenge that to make it happen. A 30-mile hiring radius limit shouldn't exist for companies, since great talent lives everywhere. The global talent market is quickly accelerating, we are here to stay ahead of multi-jurisdictional legislation, allowing maturation and acceptance of remote work across all levels of the value chain.

    Deel is the market leader in international payroll and compliance. With over $50 million raised from Andreessen Horowitz, Spark Capital, Y Combinator, Elad Gil, Nat Friedman, Alexis Ohanian, and Daniel Gross, there's never been a more exciting time to join the team.

    Duties
    • Being employee #1 on Deel's community team and helping us build out a global team of community superstars
    • Managing Deel's newsletter that gets sent out to our global community of remote workers
    • Leading the creation of new forms of meaningful communication avenues within the community
    • Ensuring effective and consistent communication on all of Deel's community channels that is consistent with our branding
    • Building active relationships with existing communities of remote workers, lawyers, and HR professionals
    • Launching and growing Deel's education programs
    • Being the voice of our community, advocating for our global community and carrying valuable information to our internal teams on how we can better serve them
    Requirements
    • You have previously built a community of highly engaged individuals from scratch
    • You are proficient in spoken and written English and have strong research skills
    • You have a way with words and can write copy that's engaging
    • You are adaptable and comfortable with a fast-paced environment
    • You are an active relationship builder who can collaborate with internal and external teams to consistently improve processes and communication workflows
    We’d especially love to speak with you if:
    • You are comfortable with setting up dashboards and using the latest analytics tools to track the performance of your initiatives
    • You've worked at a fast-growing startup
    • You have previously successfully worked in a remote & distributed team
    • You have 5+ years of experience in social media and external community-facing roles
    Benefits
    • Life changing pre-IPO equity
    • The option of getting paid in digital currency
    • Work from wherever you want; the Deel office, your house or the beach
    • Learning and development budget for books, courses and conferences
    • Remote first working culture and covered remote office space
    • All-expenses paid international company off-sites
    • Have your birthday on us
    • All the latest tech you need
    Apply Now

    Community Manager

    Zapier

    Remote
    Community Management
    4/8/2021 3:16 AM

    We're looking for a Sr. Community Moderator to join the Community team at Zapier. Zapier’s on a mission to make everyone more productive at work. Over 3 million professionals already use Zapier to save more time, but there are millions more to reach. A Sr. Community Moderator is responsible for moderating and creating content, keeping topics and discussions organized and relevant, engaging with our users, and maintaining a positive and engaging atmosphere within the community. The purpose of this role is to not only engage within our internal community forum but within external communities as well. They’ll partner with influencers, Experts, and Zapier users to coordinate webinars and learning opportunities as well as act as a public advocate of Zapier. They’ll work closely with community members and Certified Zapier Experts to create meaningful connections and collaborate towards solutions. 

    If you’re interested in launching your career with the Community team as a Moderator, then read on… 

    About You

    You’re a skilled Moderator. We’re looking for 2+ years of experience in the SaaS Industry and previous relevant experience in Community Moderation.
    You’re an excellent written communicator. We’re also a 100% remote team, and writing is our primary means of communication at Zapier. 
    You’re creative and resourceful. You try as many angles as possible to secure opportunities that drive traffic to the community and keep engagement levels high. You keep up on industry trends, are comfortable navigating the automation/no-code space, and take initiative when faced with a problem.
    You believe relationships are critical to success. You’re excellent at building relationships with community influencers, comfortable pitching new ideas, and you keep an eye out for potential partnerships that create value for everyone involved.
    You’re solid at time management. You’ll juggle a variety fast-moving communications projects, and as a part of a distributed team, you’ll be trusted to work with minimal supervision. As a part of a growing company, you have an opportunity to make a big impact, and you’re keen to build processes that’ll make your job more efficient over time.

     
    Things You’ll Do

    Act as the voice of the community via daily moderation including reviewing discussions, replying, and probing on posts
    Escalate member feedback as well as conversations that require further support
    Make new members feel welcome and start threads meant to spur engagement (e.g. “Workflow Wednesdays”)
    Keep an active pulse on community conversations worth sharing, and contribute to transforming them into content that can be distributed to the greater community
    Converse with community members to make sure their questions are getting answered and that they are marked as such
    Ensure community guidelines are being adhered to and address situations where they are not
    Monitor posts and ensure they are in the right category, tagged correctly, and the duplicate content is merged or pointed to the original thread
    Assist with managing the experience and certification pipeline for our Certified Zapier Experts
    Engage with Experts and members and motivate them to help one another
    Act as a liaison between marketing, product and engineering to assist in the alignment of messaging, content, and product updates
    As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier

    Apply Now

    Chief Marketing & Community Officer

    Pasito

    Remote
    Community Management
    4/3/2021 1:12 AM
    The Role

    Pasito’s Chief Marketing & Community Officer (CMCO) will be a co-founder and member of the leadership team of an ambitious, mission-driven company looking to make the US financial industry work for more families. As Pasito’s CMCO, you will work in partnership with the CEO and Engineering team to set the overall vision for Pasito’s marketing, branding, and messaging strategy. In the early stages, you will help roll out the MVP and work with the team to iterate the product with customer feedback. As we grow, you will be empowered to expand and lead our marketing and community functions.

    Our ideal candidate is ambitious but humble. We are looking for someone who loves strategy but is just as happy contributing at the ground level. Ideally, you have experience working at an early-stage company or have successfully led new product rollouts within a larger organization.

    If you are looking for a rewarding challenge working with energetic and passionate peers building a sustainable company that can make a difference, we want to hear from you.

    Location: US Remote (East Coast preferred)

    Duties & Responsibilities
    • Conduct customer research initiatives and test marketing strategies to determine the best channels for reaching Pasito’s target customers
    • Test different phases of Pasito’s product with early users
    • Lead development and implementation of advertising, public relations, social media, events and sales initiatives to increase Pasito’s visibility and user growth
    • Lead social media strategy and community engagement across Facebook, Instagram, LinkedIn and Twitter
    • Develop creative assets and SEO strategy
    • Develop and manage marketing budgets and sales forecasting
    • Manage agency providers, consultants, freelancers and other suppliers

    Requirements & Qualifications
    • Strong connection to Pasito’s mission of helping new parents achieve financial wellness
    • 7+ years of experience in sales, marketing, advertising or brand management, or related field
    • Experience having translated customer insights into a compelling brand strategy, preferably at an early-stage or high-growth business
    • Desire to build a high-tech, high-growth company
    • Passion for community engagement and client service
    • Excellent working knowledge of social media marketing
    • Not scared to get hands dirty
    • Strategic, innovative and creative personality
    • Excellent communication and interpersonal skills
    Apply Now

    Community Lead

    Makerpad

    Remote
    Community Management
    4/1/2021 12:40 PM

    Community is everything here at Makerpad, and without it we wouldn’t exist! But we know a community doesn’t just happen. It takes dedication, care and structure to ensure the community thrives.

    The Role

    We’re looking for an experienced and super-enthusiastic leader to join our team as Community Lead. You’ll be owning and managing the community, improving on current processes, as well as working towards finding new ways of providing delightful community experiences for our users. This is a leadership role that requires independent thought, but you’ll also work alongside the team to nurture and grow the community in a new and exciting direction.

    What You’ll Do
    • Re-design and continuously develop the community experience for all Makerpad users.
    • Seek out opportunities to engage with community members and build a buzzing atmosphere.
    • Respond to questions, comments and requests as our community moderator.
    • Define and articulate guidelines, principles, expectations, goals and success metrics for the community.
    • Ensure that content is distributed across all our channels, including social and email.
    • Support students taking part in our courses to ensure they have the help they need.
    Who You Are
    • You’re unafraid of finding a solution and making decisions to execute it. This is a high-impact role that requires you to have confidence in the choices you make.
    • You’re an experienced leader and independent thinker.
    • You’re naturally creative, and good at crafting messages with the right tone of voice and energy.
    • You are able to work at both a macro level — overseeing how things are working across various channels and touchpoints — and a micro level, by getting stuck in and handling work that needs to be done.
    • You’re comfortable communicating across all kinds of channels and mediums, including being in front of the camera via Zoom or otherwise representing Makerpad. That means you’re ready to become deeply familiar with the Makerpad voice and mission.
    • You’re energized by meeting and talking with people, and by building relationships.
    • You’re comfortable handling multiple goals and tasks at once, whilst being flexible but able to meet deadlines.
    Requirements
    • 5+ years of hands-on experience managing online communities.
    • Experience moderating real-time community forums and events as well as growing a diverse and engaged community, with empathy towards multiple or alternative viewpoints, experiences, and motivations or priorities.
    • Excellent judgement and decision-making capability, including knowing when to escalate and how to prioritize.
    • Exceptional written and verbal communication.
    • Bonus points:
    • Experience or interest in virtual communities (Gather.town, Branch etc.).
    • Experience or interest in online learning and alternative education (cohort-based courses, online bootcamps).
    • A passion for no-code.
    How to Apply
    1. Please email jobs@makerpad.co with the subject line 'Community Lead Application'.
    2. In your email please answer the following:
    3. Tell us a bit about your community experience including links to examples.
    4. Why are you passionate about building and running communities?
    5. What are some ways you've previously created delightful community experiences?
    6. What do you think are the most important areas to focus on when managing a community, and why?
    7. Why are you interested in working at Makerpad?
    8. Please include links to your Twitter, personal website, LinkedIn, and/or anything else you think would help us understand who you are and why you're a great fit for this role.
    9. Bonus point:
    10. Looking at Makerpad's community, briefly outline what your first focus would be if you were to join the team.

    You can find details of our hiring process here.

    Apply Now

    Chief Community Officer

    Port

    Remote
    Community Management
    3/21/2021 8:39 AM

    The Opportunity: This is an exciting time to join Port. We are a new software company focused on launching our product and building a brand within our industry, with community building at our heart. We've just launched various growth initiatives such as "The Community Grid" (comgrid.com), our community and podcast series, “Captains of Community” and DevRel.jobs, a job board.

    The Chief Community Officer will define and lead all community-building efforts for Port and our other growth initiatives. This role encompasses community strategy, community building, marketing and partnership outreach efforts and is responsible for growing, engaging and retaining our members. You would be one of the key public faces of the Port. You'll be given a lot of control and the ability to contribute to the direction of the company.

    Port is committed to hiring a diverse and inclusive workforce and we genuinely want to welcome applications from any and all backgrounds. We look forward to bringing you aboard our ship.

    Apply Now

    Technical Community Manager

    HashiCorp

    Remote
    Community Management
    3/1/2021 11:33 AM

    HashiCorp’s Community team works directly with and for our wonderful community of open source software practitioners and contributors. We are seeking a Technical Community Manager focused on our Security products.

    Technical Community Managers sit at the nexus of how our products are used, what gets delivered to our practitioners, and are critical to the practitioner experience. These individuals are usually first responders to our community through GitHub, Forum, other online mechanisms, and play a larger role in our inbound product feedback. Technical Community Managers help triage and prioritize issues within GitHub for direct and immediate feedback to Engineering and Product, as well as contributing to and helping organize more long term product feedback. Our Technical Community Managers often embed with Product and Engineering teams because of the need to raise urgent issues and drive those issues to resolution.

    Technical Community Managers use the following methods to engage with and gather feedback from the community:

    • GitHub
    • Discussion Forums
    • Direct or group calls with practitioners
    • Technical Demos/Tools
    • Social Media
    In This Role You Will
    • Engage and communicate with our community, triage and prioritize urgent issues for escalation to Product and Engineering
    • Help to troubleshoot and reproduce potential bugs raised via Github and other forums
    • Help standardize and redefine our open source management strategy to improve developer experience
    • Drive and coordinate community feedback to influence product roadmap
    • Coordinate community calls with our Core Contributors
    • Answer community questions on discussion forums
    • Build technical tools and demos to help communicate key changes or integrations with our tools
    • Coordinate with User Experience and Design teams to ensure excellent developer experiences across tools as they are created
    You May Be a Good Fit If You Have
    • 3-5 years in a technical role focused on cloud technologies or equivalent education
    • You have experience with HashiCorp Vault and/or Boundary
    • You are passionate about Developer Experience
    • You are an excellent written and verbal communicator
    • You have a customer service mindset
    • You love to solve problems and architect solutions
    • You have excellent people skills
    • Your principles align with HashiCorp Principles
    • Experience with Git, Github workflows, and actions
    • Experience with automation or delivery pipelines
    Apply Now

    Community Manager

    Flare

    Remote
    Community Management
    2/26/2021 12:59 PM

    ​Reporting directly to Flare’s co-founder, you will help build and drive the early stages of community for one of the fastest growing e-commerce brands. Your day-to-day responsibilities will have a direct impact on our users engagement and safety, our retention and sales, and our brand. This role is not just about creating a vibrant community for real-talk about safety but ensuring our customers continue to engage with, wear, and love the product. This is a proactive role: activity working to bring more people into the brand conversation. It will also include responding to and encouraging direct one-on-one engagement with customers, working alongside our customer support lead and marketing manager.

    What’s in it for you?


    This is a rare opportunity to be mentored by two Harvard Business School graduates in a scrappy, fast-paced, and impact-driven start-up. You will have more ownership and autonomy than most positions. You will learn more in the first six months than most learn in years. You will also have an opportunity to own part of the company as a stock option holder. Title is flexible depending on your level of experience.

    Required experience:

    ● 2+ years of community growth and/or customer engagement experience

    ● 2+ years of experience working in an ambitious and fast-paced environment

    ● We are looking for an ideas person who can come up with and implement/test creative ways to engage our customer community and an executer who has the scrappiness/enthusiasm for doing the day-to-day execution of community management.

    Outcomes:

    ● Drive customer brand engagement and satisfaction (build an online space for storytelling and conversation about safety, virtual events and programs, ambassadors, content, email)

    ● Increase product usage and customer retention (incentivize usage of the product (bracelet and app), create channels for feedback that directly impact our product roadmap)

    ● Increase customer net promoter and deprivation scores by creating surprise and delight moments for our community

    Core competencies / hard skills:

    ● Pro-active community management. Safe space (pun intended) facilitation: create an owned online space for Flare customers to engage in conversation with each other, with experts, and with the brand

    ● Virtual event planning and public speaking

    ● Content creation: blog posts (writing and editing), email, and some social media (instagram, tiktok, twitter, clubhouse) though this is not a social media management position

    ● Ability to analyze and summarize data and trends

    ● Knowledge of Kalviyo (or similar), Gorgias (or similar), Shopify, Facebook, Instagram, and GoogleSuite.

    Personal attributes / soft skills:

    ● Self-motivated. You work best with a high level of autonomy and responsibility

    ● You exude energy, positivity, and optimism. You gravitate towards the camera

    ● Organized and detail oriented

    ● Passionate about Flare’s mission

    How to apply:

    To apply, please submit your resume and a brief note about your experience and ability to support Flare.

    Diversity and inclusion are not just values at Flare, but an integral part of everything we do, from brand to product development. We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, pregnancy, disability, genetic information, age, parental status, military service, or other non-merit factor.

    Given that we are a tight-knit, highly-efficient small team, the position will begin with a two month full-time contract and transition to a full-time position to ensure that it is a fantastic fit for you and for us. Medical and dental insurance, unlimited vacation, and employee discounts on Flare products.

    Apply Now

    Sr. Community Manager

    Braintrust

    Remote
    Community Management
    2/26/2021 12:52 PM

    Braintrust is seeking an experienced leader who is passionate about building communities of highly-skilled talent around the world. You will be responsible for creating and driving Braintrust programing and initiatives to serve both our core talent and the wider online audience. You will also lead a team of highly engaged Community Leaders to create upskilling, reskilling and opportunities for networking dedicated to various types of freelance talent: Engineering, Design, Product Management, etc. while working cross functionally with Marketing, Product and Sales teams.

    Responsibilities:
    • Lead and manage programs that generate engagement, growth, and belonging with our freelance talent community, and create new programs to help recruit talent to join Braintrust.
    • Activate a team of Talent Community Leaders to develop programming  for various types of freelance talent. Listen, respond to, delight in, and earn our community’s trust every day.
    • Keep a pulse on trending and hot topics in the community and identify areas of opportunity to grow engagement at scale.
    • Collaborate with Marketing, Design, and Product teams to creatively engage the talent community through content, campaigns, gamification and token participation.
    • Work with Marketing & Social Media teams to build a large online audience and community to help with Braintrust content creation, brand-building and talent recruiting funnels.
    • Partner with the Braintrust Academy Program Manager to create engagement programs for Braintrust Academy students.
    • Establish partnerships with Freelancer communities, organizations, brands and businesses in Engineering, Design and Product management to create campaigns and events to enrich talent programs
    About You:

    You love working at a high growth startup and thrive on the challenges that come with building a new company. You thrive in mission driven cultures that obsess about delivering value to community members. You’re experienced but want to lean into an early stage company with a world changing mission.

    You’re:
    • Sharp, agile, adaptable
    • High integrity
    • Relentlessly ambitious
    • High bandwidth
    • A direct and clear communicator
    • Creative, and always looking for new ways of doing things
    • Keeps up to date with the latest community tools, programs and industry trends
    • Data-oriented,  results driven, strategically minded.
    Requirements:
    • 5+ years of experience in community management
    • At least 2-3 years experience in social media marketing, content creation, editorial, and product
    • Highly autonomous
    • A proven ability to build and manage  a large online community and audience of 100,000+
    • Prior management/ leadership experience
    • Familiar with and has existing relationships with freelance communities and organizations, a plus.
    • Highly organized and operationally efficient, able to work on a wide variety of projects daily
    • Thrive in a remote only environment
    Apply Now

    Head of Community and Content

    Product Hunt

    Remote
    Community Management
    2/26/2021 12:46 PM

    Product Hunt is seeking an experienced leader and program manager who is passionate about technology and our global community to lead this team. This person is a creative strategist, who can skillfully craft messages and experiences across channels to engage and empower Product Hunt users.

    You will:
    • Craft and drive the overarching business strategy of the Community & Content team.
    • Develop and execute a holistic strategy to drive awareness, engagement, and retention across our community of Makers and tech enthusiasts.
    • Own and report on the full suite of quantitative and qualitative KPIs for the Product Hunt community, and connect your team’s work to their growth.
    • Inspire our community by finding and amplifying the success stories of Makers throughout the Product Hunt community.
    • Own our “build in public” strategy, including changelog and blog posts that “lift the curtain” on Product Hunt’s own roadmap and decision-making.
    • Seed and grow a team of community program managers to strategize and execute our community programs.
    • Constantly gather feedback from the community and bring those insights to the appropriate internal teams.
    You are:
    • An experienced leader with 5+ years of relevant experience: either managing large online communities, marketing, or customer experience. We see the customer experience as distinct from customer support. Think proactive delight over reactive excellence
    • You’re able to zoom-in and zoom-out with ease: you aren’t afraid to get your hands dirty, but can easily push the team to think about “big picture” strategy.
    • Experienced in launching, leading, and scaling programs in a fast-paced environment.
    • You excel at painting a compelling vision that motivates your team to do their best work. You know that the best way to build something great is to coordinate the work of many people.
    • An excellent communicator, with fantastic listening, verbal, and written communication skills.
    • Passionate about being a community and customer advocate. You are deeply empathetic and understand why community voices are so important.
    How We Work
    • Every person adds to the culture of our team. We look for people that are:
    • Curious – Product Hunt was founded with an experimental mindset, an important principle when building something new
    • Authentic – People seek authenticity more than ever. It’s a value we hope to demonstrate inside and outside the company.
    • Bold – Each person on the team should feel empowered to take measured risks to create outsized impact
    • Empathetic – Launching a product is anxiety-inducing. It’s important each person on the team can empathize with makers and our community.
    • Kittenish – We’re serious about our work, but that doesn’t mean we can’t have fun :)

    We’re a distributed team across 9 countries including Bulgaria, Canada, France, India, Ireland, Spain, Switzerland, United Kingdom, and United States. It’s important to us to build an inclusive team – across gender, ethnicity and experiences – to best serve our global community.

    Apply Now

    Developer Evangelist

    FingerprintJS

    Remote
    Developer Relations
    2/17/2021 10:56 PM

    FingerprintJS is a fully remote company with a strong open-source culture. We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from freelancers to publicly traded companies.

    Our team is ambitious and globally distributed (from North America to Argentina to Russia). We’re both very technical and very friendly.

    We’re looking for a Developer Evangelist to help us engage with our open source community and get feedback on how it's being used and help guide our continued development of the product.

    What we’re looking for 👀:


    Interest in engaging with open source software engineers
    Experience with JavaScript
    Knowledge of Open Source Communities/Github
    Excellent English and Writing.


    Don’t be afraid to apply even if you’re missing a few bullet points in there!

    What we offer:


    Small team, lean hierarchy and no politics.
    Stock options.
    Freedom to grow and experiment. Work on open-source projects and try new things and ideas.
    Ability to influence the product development and quickly grow within the company.


    🌐 It’s a 100% remote position (you must be in UTC-8 to UTC+3)

    To apply, send a link to your LinkedIn Profile or CV with an answer to the below questions:


    Why is open source software important?
    What makes a good developer evangelist?


    Any applications that don't answer the question will be ignored due to the high volume of applications and lack of ability of candidates to fully read the job description :).*

    Apply Now

    Community & Ecosystem Team

    NEAR

    Remote
    Community Management
    2/15/2021 11:02 PM

    We're hiring on the community & ecosystem team at @NEARProtocol! So. Many. Roles!

    Head of hackathons
    Community DevRel
    Community Operations
    Community Fellows

    Remote
    Highly encourage anyone with open source, Web3 or community experience to reach out.

    Apply Now

    Social Media Manager

    NEAR

    Remote
    Social Media
    2/15/2021 11:02 PM

    Are you passionate about the blockchain space and building a better internet? Do you know where the important conversations are happening across crypto Twitter and other media channels? Do you understand the unique nature of engaging technical audiences? Are you excited about connecting and motivating people to build communities together?

    As NEAR’s Engagement and Social Media Manager, you will act as the bridge between the fast-moving blockchain community and the NEAR Collective. As a core member of the marketing team, you will work cross-functionally with Community and act as a scout on the ground to bring the best stories to the ecosystem and keep your finger on the pulse of the wider conversation.

    You will be empowered to build clear, repeatable systems for implementing, measuring, and scaling our social media efforts and play a key role in defining and evolving the culture and story of NEAR as we grow. You’re in charge of engaging and growing the NEAR community across every social channel, conveying technical vision and community spirit. You are an amplifier for internal messaging and represent the voice of the community at large. Combining a love for the wild world of crypto social media with a highly organized commitment to growth, metrics, and testing, you will constantly work to optimize and analyze while embracing experimentation.  

    To be successful, you must have deep experience in social media marketing and demonstrated success in growing and scaling social communities in the past. Perhaps most importantly, you need to be familiar with the zeitgeist of the crypto space.

    This is a full-time, remote position.

    Key Outcomes
    • Grow the size and engagement of NEAR's community across social channels.
    • Get a global audience excited about NEAR and the power of the open web.
    • Architect a social strategy that proactively supports our strategic objectives and messaging goals.
    • Analyze NEAR’s audiences across channels and develop engagement strategies that plug into the evolving community conversation.
    • Work cross-functionally with marketing, community, design, and product teams to generate effective content and feed back into their strategies.
    Key Requirements
    • You have rapidly scaled and managed social communities across multiple channels.
    • You have startup experience and/or are excited to be part of a small, scrappy, all-hands-on-deck team.
    • Deep understanding and empathy for developers and demonstrated knowledge of and exposure to the blockchain space.
    • You are a self-starter who can strategize and execute projects from start to finish, but are also a team player and collaborator.
    Apply Now

    Developer Relations

    NEAR

    Remote
    Developer Relations
    2/15/2021 10:59 PM

    Are you a strong developer who loves writing, speaking and teaching other developers about the technology while taking a meaningful role in shaping the experience they have with the platform itself?

    As a developer evangelist, your mission is to educate and engage early adopters and the broader developer community about the NEAR platform by telling a compelling story and backing it up with practical examples. That means doing whatever it takes to bring them into our developer community and keep them actively and happily building within it while learning from their experiences.

    Practically speaking, this means that you will wear a lot of hats. As the core protocol is developed, you will be a key interface with the early adopter community to make sure they will have a great experience on the platform when it is released. You’ll need to build developer tools, write demos/tutorials and otherwise do pretty much whatever it takes to ensure developers have a great experience onboarding to and using the platform.

    Going forward, you will be a visible presence representing NEAR in communities around the world by working directly with our events and community teams. This means everything from speaking to hosting workshops to supporting developers at events. You are the voice of the community to our internal team as well, helping to inform the development and education roadmaps.

    This is a role that will allow you to build real software and also take a public-facing role representing the platform to developer communities. It is one part engineering, one part community and one part education with a sprinkle of marketing and PR.

    Key Outcomes
    • Build demos, SDKs and implementations to help bring early customers onto the platform.
    • Work with the team to produce the technical tools and educational materials necessary to create an amazing developer experience.
    • Represent NEAR as the technical voice at major events and conferences, including speaking and supporting the platform development.
    Key Requirements
    • 4+ years in software engineering at top companies.
    • 2+ years in evangelism, education or other public-facing technical roles.
    • Experience working with blockchain technologies (eg DApp development).
    • A strong track record of speaking, presenting and teaching highly technical topics.
    • A clear passion for both creating software and engaging live communities.
    Apply Now

    Community Manager

    Vonage

    Remote
    Community Management
    2/15/2021 10:51 PM
    Why this role matters

    As a Community Manager at Vonage you will work as part of a team to identify key developer communities and community leaders in the NA region in order to establish relationships, understand their needs, and build a collaborative environment to ensure we are equipped to authentically and effectively serve them.

    IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

    What you will do
    • Build our NA community development strategy in collaboration with the rest of the Community team
    • Develop and run virtual events, communications campaigns, online engagement programs and other developer outreach activities
    • Work with internal stakeholders across Marketing, Product, Engineering and other departments within Vonage to deliver the above
    • Work with the wider team to prioritise and decide upon speaking opportunities and event sponsorships that align with the goals of the DevRel programme
    • Foster relationships with community organisers and create collaborations on sponsored event activations, educational programs and other initiatives
    • Interact with community members online on channels such as Slack and Discord
    • Produce and work with collaborators on content for social media, blogs, events, announcements and more
    • Compile post-event and other activity write-ups and reports to help analyse outcomes
    • Measure success of projects and activities and ensure these are evaluated in order to improve engagement and decision-making
    • Create and manage internal processes, guides and Wiki pages in order to better support and enable the DevRel team to engage with developer communities
    • Manage budgets, run logistics and perform other admin work as needed
    • Work with designers, creatives and other vendors on design collateral and swag
    What you will bring

    We’re looking for someone who is familiar with the local tech community and ecosystem - an excellent communicator with experience in building communities.

    What is required for application

    Required

    • Empathy is one of your core beliefs. It’s essential for our team and the communities we serve.
    • Strong community management background, with an emphasis on local tech communities in the NA region (specifically US and Canada)
    • Excellent written and verbal communication skills. (We primarily communicate in English, but other languages are always a plus!)

    Desired

    • You’ve organized meetups or smaller events in the past
    • You’ve run developer engagement or champions programs
    • Ability to write basic code snippets in any language of your choosing
    • Experience speaking at conferences, user groups, or meetups

    What is in it for you

    • Unlimited paid annual leave
    • Flexible working hours
    • Medical cover
    • Health Savings Account
    • Dental and Vision Cover
    • Income Protection
    • Maternity/Paternity Leave
    • Retirement Plan
    • Telehealth
    • Tuition Reimbursement
    • Legal plan
    • Career progression
    • Training  
    • Industry conferences

    Potential Next Career Move: Senior Community Manager

    Apply Now

    Community Manager

    Discord

    Remote
    Community Management
    2/7/2021 2:20 AM
    What you'll be doing
    • Manage the Discord servers for our established Community programs, including the Partner Program, HypeSquad, and more
    • Celebrate and surface the important feedback and incredible stories that come from our community
    • Shape the future of how we build trust and growth in new Community segments, such as working with college students
    • Manage on-brand Community events and activations throughout the year
    • Help establish how Discord engages with our superfans at scale
    • Lead experiments that help scale our community programs and their impact
    • Report on the health of our community servers, and make recommendations for improvement
    • Always promote optimization of process, tools, and teams for best program output
    • Implement new technologies to improve Discord's community programs performance
    • Set and track program performance goals through data measurement tools and dashboards
    What you should have
    • 3+ years of experience in Community Management
    • Degree in Communications or other related fields
    • Track record managing large, external brand communities
    • Experience promoting meaningful relationships through community programs
    • Experience presenting complex data stories to channel owners and team members
    • Can create recommendations and implement new experiments to improve goals
    • Demonstrate the ability to understand important performance drivers against findings
    • Experience using Discord
    Bonus Points
    • Built a Discord server from scratch, for professional or personal needs
    • Understands the best Discord server moderation and community practices
    • Experience using ZenDesk, Chartio, SendGrid, or Hubspot
    • Knowledge of online communities from platforms including Twitch, Facebook, Instagram, YouTube, and Reddit
    • Understanding of or direct experience with content creators
    • Multilingual
    • Can eat vanilla ice cream for every meal of the day
    Benefits and Perks
    • Medical insurance including Health, Dental, Vision
    • 18 paid holidays
    • Unlimited sick days
    • Parental Leave and fertility benefits
    • Supported-employee clubs and Employee Resource Groups
    • Commuter Contributions of $270 a month (pretax)
    • Daily lunches and unlimited snacks
    • Monthly gym and fitness stipend
    Apply Now

    Sr Manager, Community & Growth - Dubsmash

    Reddit

    Remote
    Community Management
    2/2/2021 2:25 AM

    Our community team’s mission is to lead go-to-market for new products, create and execute campaigns to drive community growth, ensure content quality, and generate customer insights that inform Dubsmash’s product strategy. Community Management is a highly cross-functional role at Dubsmash, partnering closely with Product, Engineering, and Design. The community team at Dubsmash is responsible for community growth, content moderation, and content curation.

    We’re working on a suite of exciting new products for our community, and we’re looking for a creative, analytical, collaborative community marketer to join our fast-growing team to support Dubsmash’s growing community of video creators. You will be embedded with the Dubsmash Product team to lead community management for Dubsmash's next chapter as part of Reddit.

    You are:
    • Ambitious. You are eager to drive growth at Dubsmash. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right.
    • Passionate about video. You believe in the future of video and are excited to help creators make a living on Dubsmash by supporting them to build their communities on the platform.
    • Organized. You are able to manage highly interdependent, complex projects and keep various workstreams on track.
    • A communicator. You have deep empathy for communities, creators, and are able to adapt how you communicate to best reach and engage your audience. You have excellent verbal and written communication skills.
    • Data-oriented. You like working with data and insights and pair that with your passion for users to generate balanced and thoughtful points of view for how to take our products to market.
    • A team player. Community Managers collaborate across the Product and Engineering team and with basically every team at Dubsmash. You are able to work with a range of disciplines to execute on your work.
    You will:
    • Build the community team at Dubsmash from the ground up that will be responsible for community growth, content moderation, and content curation.
    • Develop and execute strategies to drive user engagement,
    • Implement new processes and improve existing processes to enable and improve 24/7 content moderation
    • Work closely with cross-functional teams—product managers, and engineering—to develop go-to-market strategy and drive launches for our products
    • Talk often to creators and communities to gather user insights and drive engagement
    • Build meaningful partnerships with top creators, keep them engaged, and support them building communities on Dubsmash
    • Develop product positioning and messaging informed by user research, market insights, and product understanding
    • Build a great initial user experience by developing strategies on how to better improve the content onboarding experience (cold start problem)
    We’re looking for someone who has:
    • 8+ years of relevant work experience that can span marketing, product marketing, community management, content management, or strategy consulting
    • At least 4 years of product marketing or growth work experience, specifically in a content/media company and ideally in a social media or gaming company
    • Experience working on product marketing or growth throughout a product’s lifecycle
    • Experience in content moderation/curation and working closely with product development teams is preferred
    Apply Now

    Community Manager

    Pushstart

    Remote
    Community Management
    2/1/2021 11:04 AM

    Job Description:

    • Community Strategy Development: Set, plan and implement community impact and value strategies to align with Pushstart product goals
    • Social Media Management: Set, plan and implement social media and communication campaigns and strategies
    • Content Management: Provide engaging text, image and video content for all Pushstart channels
    • Building Relationships: Build and maintain relationships with community members, industry professionals and founders.
    • Community Satisfaction: Monitor, track and report community Feedback
    • Community Analytics: Monitor, track and drive community NSM and KPIs to align with community health goals

    Requirements: Prior experience in the following things is MUST: 

    • Proven work experience as a community manager or in a customer success role
    • Experience launching community initiatives (newsletters, online forums, marketing campaigns, etc.)
    • Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
    • Excellent verbal communication skills
    • Excellent writing skills
    • Hands-on experience with social media management
    • Extensive knowledge of online marketing channels, processes and funnels

    Bonus Points:

    • Basic understanding of Tech products and user experience
    • Knowledge of gamification and behavioural analysis
    • Experience of community advocacy and promotion
    • Knowledge of Market Research

    Benefits:

    • Get a chance to lead and manage India’s biggest Network of startup founders and business owners
    • Chance to become part of the core team and get ESOPs within 3-6 month of joining (performance-based)
    • Create a global product from India which will impact the lives of billions across the world
    Apply Now

    Head of Executive Community

    Reforge

    Remote
    Community Management
    11/15/2020 11:13 AM

    The Head of Executive Community is an opportunity for someone passionate about building communities and networks to be at center of the world's top tech leaders (including Slack, Uber, Pinterest, Atlassian, HubSpot, LinkedIn, and more).  As part of this role, you will lead the definition, development and growth of Reforge's executive communities across Product, Marketing, and Engineering functions.   This person's development of our Collective/Exec community will be key to unlocking a strategic part of the business that we think will fuel engagement and growth for our participants, further differentiating Reforge as 'the' place to go for accelerating your career in tech.

    Reforge was founded by Brian Balfour (former VP Growth @ HubSpot, 3X venture backed founder) and includes key advisors (Andrew Chen, Managing Partner @ Andreesen Horowitz, former growth @ Uber) and Russell Glass (Former founder/CEO Bizo - acquired by LinkedIn). We are a remote first company and welcome team members based in the US. We offer competitive salary, benefits, flexible vacation, minimal travel requirement, continuing education support and more.

    Reforge is an 8-figure revenue, profitable company that has averaged close to 100% YoY growth over the past 4 years and an average NPS for our programs is 65 .

    ABOUT REFORGE

    Our professional world is changing faster than ever. This accelerating change creates more opportunity, but how we as professionals capture this opportunity is lagging far behind. Professional development and masters level education is a lifelong endeavor, however there is a growing gap of what professionals want/need and the existing options available.

    Our mission is to help motivated tech practitioners do the best work of their careers. By distilling the hard-earned insights from the top leaders in tech, offering a supportive community, and providing key guidance, we enable our participants to drive real results, increase their impact, and lead with confidence.

    We work with the leaders of the fastest growing and most innovative companies such as Uber, Pinterest, Atlassian, and HubSpot to teach frontier topics to today's emerging leaders. Our programs focus on:

    • Results over certifications
    • Going deep, rather than skimming the surface
    • Continuous learning, over static expertise

    In just a couple of years, we've built a thriving community of emerging leaders solving problems at Airbnb, LinkedIn, Salesforce, Amazon, Facebook, New York Times, Peloton, Stitch Fix, and many more. Here are just a few comments from our alums:

    “I got my MBA at Berkeley, but this program has been more transformational for me then the entire two years I spent there. Thank you!”

    “Reforge has easily been one of the best investments of time and money I've ever made in my professional development. I love how the course codifies what I've been doing for the last four years as VP of Marketing.”

    “Reforge is easily the highest quality professional skills program out there. If I had to choose between attending an unlimited number of industry conferences, versus going only to the Reforge, I'd choose Reforge without hesitation.”

    WHY THIS ROLE IS UNIQUE
    • Reforge Network - The role will be the central figure in our community of experts (VP's at top tech companies).
    • Inside View Of Tech - The role is an interesting way to get an inside view of strategies from leading tech companies. You will get to learn from the leaders, see across multiple companies, and become the knowledge expert in some frontier areas in a very short period of time.
    • Brand - Reforge has a top tier reputation within the technology community. Former employees have gone on to roles at Google, Stripe, and other leading companies.
    • Early Stage Startup - For those interested in early stage startups, Reforge is a rare opportunity to join early (30 people) without taking on product-market fit, distribution, funding or compensation risk.
    WHAT YOU'LL DO
    • Define and develop our strategy for our VP and C-Level exec communities across the Product, Engineering, and Marketing functions.
    • Design and facilitate compelling online or in person gatherings to cultivate deep relationships and insights between community members.
    • Learn about members' personal and professional aspirations, and leverage the resources, and leverage our network at Reforge to help fulfill those aspirations.
    • Codify the principles and guardrails of the community, including how members are invited, admitted, and graduated from the group.
    • Experiment with new initiatives, establish repeatable playbooks for the ones that work, and help expand the executive community to other industry functions.
    • Track and report on community engagement metrics on a regular basis.
    WHO YOU WILL WORK WITH
    • Reforge Subject Matter Experts and EIR's - Leaders at companies like Pinterest, Uber, Atlassian, Google, LinkedIn, and more.
    • CEO - You'll work closely with the CEO, Brian Balfour, as new Program production is our top priority. Learn more about Brian here: https://brianbalfour.com
    • Head of Program Ops - You will collaborate closely with our Head of Program Ops, Sara Caldwell, who is responsible for operations for the operations of our educational programs.
    WHAT WE ARE LOOKING FOR
    • Deep strategic insights on how to create a differentiated community of top performers.  Your answers go far beyond starting Slack groups and hosting events.
    • An extrovert at heart—you find deep satisfaction in creating meaningful connections between others.
    • A strong group facilitator.  You know how to ask engaging, deep, and probing questions to draw insights out of others.
    • Structured and concise written and verbal communication.
    • (bonus) A power user of tools like Slack, Airtable, Zapier, Notion, and other no-code solutions to help operationalize and automate.
    • We are open to a variety of backgrounds including venture capital, executive coaching, community, operations, events production, business development, recruiting, management consulting, product management, marketing and others.
    BENEFITS

    The internal mission of Reforge is to create an environment where you create the best work of your career. In order to do that we offer:

    • Flexible/Distributed Work Environment - Everyone does their best work in different environments. We operate as a distributed-first team and offer financial support that enables you to create the schedule and environment that fits to you.
    • Professional Development - We focus on a culture of learning. We offer full financial reimbursement for almost all professional development interests and efforts.
    • Benefits - We offer top rated health, vision, and dental insurance. We cover 100% of monthly premiums for employees, and 70% for dependents.
    • Salary + Equity - We offer highly competitive salary and equity inline with top tier technology companies.
    • Flexible PTO - Having plentiful “off the grid” time is a key to doing your best work. We offer flexible PTO. Take time when you need it. Everyone must take at least 15 days per year, and we highly encourage more.
    Apply Now

    Senior Developer Advocate

    WP Engine

    Remote
    Developer Relations
    11/6/2020 4:09 AM
    Sell Statement:

    Are you passionate about helping developers be successful? We are searching for an experienced Developer Advocate to join our newly formed Developer Relations team and help build a community of developers focused on delivering world class digital experiences to their customers. Bring your experience to help establish what Developer Advocacy means to WP Engine.

    What's cool about this job.

    Our platform hosts >600k websites and servers >5 billion web requests per day. Most of this traffic is served by WordPress, but our customers are transitioning to modern web stacks like React and Node with WordPress as the data source. The Developer Relations team is focused on developing best practices, tutorials, software, and content that creates a clear path for building best-of-breed digital experiences on WordPress.

    Our culture is renowned; we believe it is meaningful to hire the best and ensure that we provide an environment where the best get better. If you are intelligent, great at solving problems, a hard worker, and an excellent teammate, you may be the engineer that we are looking for!

    The day to day.
    • Create developer content in the form of blog posts, tutorials, guides, starter projects, etc.
    • Design, write, test, and maintain open-source software.
    • Write clean, maintainable code.
    • Be the voice of the customer; work with product and engineering teams to influence the product roadmap.
    • Research new technologies and incorporate them into our content and strategy.
    • Be an outstanding teammate to the other members of your team.
    Your skills and expertise.

    Minimum qualifications:

    • 5+ years of writing high quality, maintainable, deployable, testable, and scalable software applications
    • Experience with Node.js, WordPress, and React
    • Excellent written and oral communication skills
    • Proven history of continuous learning and ability to stay ahead of technology trends
    • Natural problem-solving abilities, an inquisitive personality, and an eagerness to take on the challenge of big problems
    • You are passionate about working alongside customers to determine solution best fits their needs

    Preferred Skills:

    • 2+ years experience in a developer relations role responsible for producing content (i.e. documentation, tutorials, best practices, etc.)
    The perks and benefits:
    • Compensation (We offer market competitive salaries)
    • Health Benefits (100% Paid Employee Medical, Dental, and Vision)
    • 401(k) (Make the most of retirement)
    • Life and Disability Insurance (100% Paid Life, STD, LTD, and AD&D)
    • Generous Vacation Time (Who doesn’t like time off)
    Apply Now

    Developer Advocate

    Chainlink

    Remote
    Developer Relations
    11/6/2020 4:06 AM

    In this role, you will have an opportunity to shape and lead the Chainlink Developer Advocate program. You'll be creating and maintaining a suite of mixed-media tools and guides crafted for a dynamic and growing community of developers. Through highly technical written and spoken content, you will drive the growth of not just your personal brand, but also the Chainlink brand as an unrivaled developer resource. Incorporating elements of education, development, and evangelism, you will simultaneously inhabit a variety of roles in your effort to showcase the unique benefits of Chainlink in decentralized applications.

    Your Impact
    • Take the lead in Chainlink’s developer events making them best-in-class and catered towards developers
    • Inspire and equip developers to use Chainlink. Support Chainlink developers when they need a hand, building a following for yourself and Chainlink
    • Represent Chainlink at developer conferences and events by giving speeches, doing live demos of Chainlink, and interacting with attendees
    • Contribute to Chainlink’s library of How To’s and Sample Code
    • Create and publish technical content (blog posts, troubleshooting/FAQ, case studies, and videos) that will get developers excited about the potential of Chainlink as a developer tool
    • Engage with the community via the most popular online mediums, e.g. Github, StackOverflow, Telegram, Discord, etc.
    • Be an active and authentic participant in the blockchain and Ethereum developer communities wherever they gather, online and offline
    • Provide end-user feedback to Chainlink's Product Management and Engineering teams based on what you’re seeing and hearing in the community
    • Pursue general open-source growth opportunities and best practices, such as bug reports, bounties programs, and sandboxes
    Requirements
    • 4-7 years' experience in the software industry working as a developer, evangelist, advocate, or dev-tools expert
    • Passion for the blockchain space and its power to change the world for the better
    • Exposure to Golang, JavaScript, Rust, and/or Solidity or a keen interest in learning new languages
    • Strong engineering skills; experience in building web and/or mobile applications
    • Strong technical writing skills; ability to clearly communicate complex ideas and concepts
    • Social and hustling skills; a desire to get out and meet people
    • Solid public speaking experience with a comfort level around coding in front of a live audience
    • Passion for inspiring and educating fellow developers
    • Ability to work in a startup environment
    • Willingness to travel and work irregular hours when required
    • Community experience including organizing meetups
    • Understanding of the blockchain ecosystem
    • Passion for building a developer community around the world and desire to invest your energy to make them better
    Apply Now

    Developer Advocate

    BigCommerce

    Remote
    Developer Relations
    11/6/2020 4:04 AM

    BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Developer Advocate. Developer Advocates are responsible for working with our partner and developer ecosystem to build solutions and apps on the BigCommerce platform. Your efforts include working with key developers to understand the needs of the developer/partner ecosystem. Your technical expertise, communication, and presentation skills allow you to build trust and foster deep relationships through one-on-one interactions. You’ll be responsible for executing the strategy to help promote awareness, education, networking, and growth through interactions at meetups, conferences, and social media/online communities.

    Your role as a Developer Advocate is to be an evangelist for the BigCommerce developer experience. Your natural community-building skills will represent BigCommerce to an external technical audience. In this role, you’ll focus on building contagious enthusiasm and empowering developers to explore, learn, create, and sell solutions on our platform. Through your efforts, you’ll identify and work with industry experts to build a network of influencers to spread your message.

    What will you do:
    • Develop expertise in one or more areas of the BigCommerce platform in order to serve as a key contributor within the product development process.
    • Be the "Voice of the Developer" by championing developers within the BigCommerce Product and Engineering teams, translating developer needs into prioritized feature developments using qualitative and quantitative research as input.
    • Engage directly with developers in the online Community.
    • Does proactive and reactive one-one-one outreach with developers to get feedback and improve the experience.
    • Scopes and builds samples, docs, and Developer Blog posts with minimal guidance, producing code and content that is accessibly written for a well-defined audience.
    • Contribute to the direction of our developer content strategy with your industry experience, relationships, and knowledge of developer best practices and concepts.
    • Using your subject matter expertise, evangelize the BigCommerce developer experience by presenting at developer conferences, webinars, and other events.
    • Grow and develop the success of the BigCommerce developer experience finding innovative ways to create additional awareness and momentum.
    • Mentor new teammates, as needed.
    Who you are:
    • 3+ years related professional experience, ideally including 1+ years in Developer Relations, Developer Support, and/or Developer Documentation.
    • Software Engineering background preferred
    • Extensive experience working with APIs and front-end development tools; capable of performing, testing, and debugging requests
    • Formal training or equivalent experience with JavaScript; expert-level HTML and CSS skills required
    • Formal training or equivalent experience with at least one server-side scripting language, preferably PHP or Ruby
    • Strong understanding of code deployment and supporting tools like Github
    • Ability to quickly understand complex, interdependent technical requirements.
    • Excellent verbal, written, and presentation-based communication skills. Consistently delivering well-polished communications both internally and externally.
    • Exceptional ability to communicate with and influence both technical and non-technical audiences from entry-level to C-Suite executives.
    • Willing to travel to attend conferences, meetups, and other events.
    • Work effectively cross-functionally—marketing, sales, product, and engineering with relative ease to champion new ideas and drive business goals.
    • Proactively initiates contributions to team or company goals and implements solutions with minimal direction from others.
    • Sets ambitious goals and works with their manager to ensure alignment with the overall team and business strategy.
    Apply Now

    Developer Advocate

    Orbit

    Remote
    Developer Relations
    10/29/2020 5:51 AM

    👋 Hello! We are hiring a developer advocate to help build awareness for the Orbit Model, application, and APIs and above all make our community members successful at building their communities.

    This role is for an experienced developer advocate who has lived through many of the challenges that we’re trying to solve (like prioritizing DevRel investments and proving ROI) and will have deep empathy for our community.

    Here are some signs that you might be a good fit for the role:
    • You have 3+ years of experience as a developer advocate
    • You have sufficient engineering skills to build demos, call APIs, and support other engineers in their integrations to Orbit
    • You love giving talks, creating content, and building relationships with the community
    • You have experience organizing online or offline meetups or events
    • You feel comfortable guiding and mentor other developer advocates when it comes to building their communities
    Here are some of the things that you could expect to do:
    • Helping create the strategy and vision for all areas of advocacy including content, code, events, and community
    • Build integrations between Orbit and popular community platforms like Discord, Discourse, Slack, and more
    • Build apps on top of the Orbit API and create content that helps other developers and low/no-code users do the same
    • Create content around the Orbit Model that helps developer advocates and open source maintainers adopt and benefit from it
    • Build relationships with key Orbit community members and customers; seek out partnerships
    • Give talks at conferences that address the topics of open source and community building
    • Obtain model and product feedback from the Orbit community and work with the engineering team to implement it

    Note that not all of these things will be asked of you or required. As former developer advocates ourselves, we’re intimately aware of the risk of burnout! Once you’re hired, together we will sit down and make a plan for how we want to focus our advocacy efforts, given the best knowledge we have at the time, and knowing that things may change at the earliest stages of building this kind of a program.

    Apply Now

    Community Manager

    Airmeet

    Remote
    Community Management
    9/28/2020 12:42 PM
    What are we looking for?
    • A strong community Manager who can influence communities to use Airmeet. Is well connected in the community ecosystem.
    • Should have experience in managing communities preferably Tech communities
    • Should have a strong online presences on social platforms/blogs/community
    • Should have organized events small/big
    • Prior event / webinar / podcast moderation experience.
    • Has about 5-7 years of experience.
    What can you Expect in the role?
    • Build and engage online communities of knowledge professionals.
    • Define and Drive content/community acquisition strategy to grow product reach in relevant customer segment
    • Engage with influencers and business leaders in technology/business domains.
    • Plan and execute online events, talk shows, fireside chats with guest speakers from the startup / business domain.
    • Represent Brand at relevant events, conferences etc. Build partnerships.
    • Craft compelling messages across marketing channels
    What additional skills will help you stand out?
    • Pro-active ownership
    • Extrovert personality & interested in building authentic relationships
    • Flexible with work challenges & processes
    • Interested or passionate about a hobby/topic of interest.
    • Self-disciplined & motivated
    • Ability to hop on quick calls & lead with confidence
    • Excellent communication skills
    • Background in design and copywriting is a plus
    Why Join Airmeet?

    Let’s talk facts.

    The world is going remote and the future of work is distributed. In such a world, learning from your peers, engaging with your tribe & building authentic professional relationships would be the key part of every knowledge professional’s life.

    At Airmeet, we are laser-focused on creating the world’s best virtual events experience by designing India’s next big SaaS product company and building a unicorn (or a decacorn?) in the process.

    We believe in 100% ownership & flexibility of how & where you work. As a remote-first startup, we look for only the best of the best people around the world.

    Are you an A-player looking to hop on board a rocketship that’s locked, loaded & ready to blast off?

    Apply Now

    Sr. Developer Advocate, IPFS

    Protocol Labs

    Remote
    Developer Relations
    9/13/2020 10:44 AM

    We seek a Sr. Developer Advocate who will help us support, connect, and grow IPFS’s many online and offline communities.

    IPFS is an open-source project that cares deeply about supporting its many communities -- from dweb developers, to browsers, to blockchain projects, to data storage hosts. Having healthy communities is critical for the long-term health of IPFS by ensuring that all contributors and users are welcome, engaged, and getting the help they need.

    As the IPFS Sr. Developer Advocate, you will be responsible for providing tactical support for our engineering community, creating our global community strategy, and executing this strategy on the ground. Day-to-day, you might help us respond to community support questions, coordinate online and offline events, update existing documentation and issues for accuracy, and manage a team of global community ambassadors. Week-to-week in this role, you might design and implement new community engagement programs, conduct community research, and work with our communications and events teams to plan larger conferences and other events. As a Developer Advocate, you will be the face of IPFS to the community and our communities’ advocate to the IPFS working groups. Through it all -- the tactical and strategic work -- your warmth and thoughtfulness will be needed to maintain welcoming spaces for our community members.

    This role comes with a tremendous amount of responsibility, but will also require you to get your hands dirty and execute. If you’re up for the challenge, we’d love for you to apply.

    As a Sr. Developer Advocate for IPFS, you will…
    • Manage developer community communications channels, including Slack, Matrix, Twitter, Discourse, Reddit, email lists
    • Respond to open-source questions & support requests from community members, and help triage support requests to redirect to the appropriate person or team
    • Synthesize product feedback from the community and share with the team
    • Run and coordinate online and offline community events
    • Develop written content to increase understanding and usage of the IPFS protocol
    • Create new community engagement programs to increase the size, reach, and health of our global communities
    • Create a global community strategy that incorporates your insights and research into successful community groups
    You may be a fit for this role if you...
    • Deeply understand distributed computing networks
    • Previously managed communities for open-source projects
    • Have experience with developer relations and developer support
    • Have a technical background, and can code in one or more languages
    • Have strong interpersonal, written, and verbal communication skills
    • Enjoy taking initiative to solve open-ended problems
    Bonus points…
    • Experience writing documentation or producing other content to synthesize and simplify technical concepts for technical and non-technical audiences
    • Have coordinated large events and conferences in the past
    • Have managed community grant or sponsorship processes
    • Experience with P2P,  blockchain, and dapp development tools and workflows
    Apply Now

    Social Media Manager

    Zero

    Remote
    Social Media
    10/10/2020 2:11 AM

    Big Sky Health’s Social Media Manager will be responsible for growing and maintaining our thriving community of social media followers, an active blog, and millions of monthly active app users. This role will also assist with development and execution of multi-channel marketing campaigns and oversee analytics and insights for Big Sky Health’s digital channels. In this role, you will:

    • Develop content and campaign ideas for Big Sky Health’s digital channels
    • Respond to all inbounds across social and online channels
    • Facilitate conversations—both public-facing and via DM—with our users on Instagram, Twitter, Facebook, our #ZeroFasting Facebook group, and other emerging platforms.
    • Partner with Big Sky Health’s nutrition advisor to ensure accuracy of replies to all health-related user questions
    • Manage and grow Big Sky Health’s blog, including posting content and responding to comments
    • Identify and share unique user stories that are surfaced on our digital channels
    • Engage with influencers and keep a log of all brand advocates
    • Maintain a repository of positive follower feedback related to key business categories
    • Complete weekly and monthly analytics reports for digital channels including, but not limited to, social media channels and our brand’s blog
    • Alert team to trending issues related to our products and the broader topics of fasting, alcohol moderation, and meditation
    What we’re looking for

    The individual in this role will enjoy a mix of direct fan engagement, internal process improvement, and insight sharing. If you’ve been looking for an opportunity to nurture a growing online community with the flexibility of working from anywhere, this role could be perfect for you!

    Skills that will help you excel in this role:

    • 3-5 years of experience managing digital ecosystems for brands, with a heavy focus on social media content development and community management
    • You have great judgment, and know when to ask for help versus running on your own
    • You’re able to adapt to a fast-paced work environment
    • You’re a great written communicator—hello, phenomenal grammar skills!
    • You’re able to master writing within the confines of a brand’s voice and tone
    • You’ve managed highly engaged online communities in the past
    • Bonus points: you’ve worked with a digital health company
    How to apply

    Please email your resume and cover letter to careers@bigskyhealth.com.

    We’ve got big dreams and an exciting roadmap that reflects that. Join us!

    Apply Now

    Community Success Manager

    Icebreaker

    Remote
    Community Management
    9/13/2020 10:17 AM

    As a Community Success Manager, you will report directly to the COO and manage enterprise customers. This is the first hire on the Success team.

    The first 15 hires are a company’s destiny. Not only will you drive higher customer happiness, retention, and expansion of Icebreaker’s business, but you’ll also build the foundation on top of which the Success team will grow. You’ll inform the direction of our platform by ensuring the entire company has a deep understanding of what our customers need. You’ll shape our company culture for years to come.  

    In this role, you’ll support Icebreaker’s enterprise customers, a group of large, distributed name-brand companies that use Icebreaker to build community, culture, and connection. Use cases include:

    • New hire onboarding
    • Trainings and workshops
    • Inter and intra team bonding
    • Happy hours and celebrations
    • Retreats and offsites

    We aspire to build a community-first culture and revolutionize the way people work. Join us!

    Our Dream Candidate
    • Expert relationship manager — Building and managing relationships is your jam. You are friendly, energetic, and warm. Your high emotional intelligence allows you to quickly build deep relationships. These qualities also make you an awesome teammate.
    • Systems thinker — You are strategic and analytical. You think in terms of process and systems, allowing you to manage multiple competing priorities at the same time. You also know there’s such a thing as too much process.
    • ‘Future of Work’ obsessed — You are obsessed with the future of work. You read about it. You talk about it. You might even write about it. COVID-19 has upended everything, and you’re hungry to define what comes next.
    • Embody our mission — Community plays an active role in your life. You know that companies are communities, too. You care deeply about giving all humans a sense of belonging.
    • Icebreaker evangelist — You absolutely love the Icebreaker platform and the human connection it enables. You see endless applications to build internal and external communities at companies, and want the world to know. If you haven’t used Icebreaker yet, come to a demo.
    You Will
    • Manage enterprise-level customers
    • Drive the entire post-sales customer lifecycle: onboarding, training, adoption, support, renewal, expansion, and relationship building
    • Consistently measure, track, and report on the health of your customers to identify opportunities for expansion and address potential issues
    • Build systems and processes from scratch, and see through their implementation in partnership with Icebreaker’s COO
    • Become an expert on work culture and leverage that expertise to advise customers on using Icebreaker to reach their goals
    • Partner with Icebreaker’s COO to build and run the newly formed Icebreaker Customer Advisory Board
    • Act as a voice of the customer: collect and synthesize feedback for our product team to validate (or invalidate) our product direction, and identify new opportunities
    • Prioritize customer experience with a focus on customer happiness and retention
    You Have
    • 4+ years of experience in customer success, client relationship management, or management consulting
    • A proven track record of success managing enterprise-level relationships
    • Experience establishing metrics and reporting on success metrics
    • Excellent people management, communication, organizational, and presentation skills
    • Expertise in community, culture, and connection — and a hunger to keep learning
    • Deep familiarity with — and dare we say love for — tools like Excel, Asana, and Salesforce
    • Ability to thrive in a fast-paced and ever-changing startup environment
    • Former startup experience a plus
    What We Offer
    • Compensation package includes both salary and equity
    • Medical and dental insurance benefits
    • Flexible, remote-first work environment
    • The opportunity to facilitate community and connection

    Interested? Send your resume and a short note about why this role speaks to you to Lisa Conn: lisa@icebreaker.video

    Apply Now

    Community Manager

    MATTER

    Remote
    Community Management
    10/10/2020 2:03 AM

    MATTER is looking for a community manager who lives and breathes our mission and exemplifies it in every interaction with the public. You not only know how to build and cultivate a community from scratch, but you care deeply about the quality of that community — from stoking participation around shared values like understanding and empathy, to setting a high bar for respectful and open discourse, to creating a membership vibe that’s unlike any other platform. Sure, growth is important, but quality is paramount.

    You are a versatile and avid connector and media consumer with 3-5 years of relevant experience. You have a strong understanding of the MATTER crowd, plus an uncanny ability to attract the right people into our universe. You’re a great communicator — both IRL and online — and you pride yourself on being energetic, curious, tactful, patient and fun. You know that building a community people want to be part of is hard work, and you’re here for it.

    ROLES & RESPONSIBILITIES

    You are the proprietor in the ‘café’ that is MATTER. Your remit is everything from attracting new customers and making them feel welcome, to making sure your current customers are stimulated and satisfied. This could include but is not limited to:

    • User outreach

    • Onboarding and other community engagement programs

    • Conversation seeding

    • Comment moderation

    • Community guidelines enforcement

    • Support and troubleshooting

    • Representing user feedback and needs internally

    • Product education and tutorials

    QUALIFICATIONS

    • An avid media and technology consumer with a background in journalism, social sciences, politics, psychology, tech

    • You have a heart for social impact and believe you can make a difference

    • You are calm, diplomatic and don’t get ruffled by dissent or debate

    • You are a leader in your field and geek out on community management

    • You challenge standard thinking with new ideas, approaches and solutions

    • Experience with Asana, Airtable is a plus

    • Customer service experience is a plus

    OTHER DETAILS

    • This will be a full-time position starting in the fall

    • Work is (obviously) remote and can continue to be, but you are expected to be available for meetings at North American East and West Coast times

    FINALLY, we can’t achieve our mission unless we have a diverse team. This encompasses all of the unique characteristics that make us human: race, gender identity, sexual orientation, age, religion, disability, education, political affiliation — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The through-line is always a shared sense of purpose and a commitment to values like honesty, tolerance, and empathy.

    We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

    HOW TO APPLY

    • Email join@willitmatter.com by close of business on August 14, 2020, with the subject line: COMMUNITY MANAGER ROLE followed by your name

    • Let us know in 500 words: If MATTER is your café, what kind of vibe do you set and how? What are people talking about in this café? What do you do if there is a kerfuffle among the customers?

    • Attach your CV

    Apply Now

    Community Lead

    Thingtesting

    New York
    Community Management
    4/19/2021 10:57 AM

    We’re looking for a Community Lead to build and strengthen the community of curious consumers on Thingtesting.com 👋

    Discovery, curiosity, honesty, and transparency are the foundational values in everything we do, they're intrinsic to our culture, product, and community. As the Community Lead, you will play a key role in defining how we take those values to the next level by designing and managing new community-first initiatives and nurturing existing ones across our products and channels.

    What you'll do:
    • Work with the team to build UGC and social features on Thingtesting.com, and liaise with the team on how to best engage our community around new feature launches and product development
    • Explore, design, and manage new self-sustaining and scalable community initiatives that lead to better brand discovery for curious consumers
    • Explore, design, and manage new initiatives that help brands improve, and empowers the founders behind the brands on Thingtesting
    • Manage and grow our Friends of Thingtesting membership
    • Build relationships with users, brands, and industry professionals
    • Engage and solve user queries in a timely manner to ensure that members of our community are heard and taken care of to the best of our abilities
    We require that you have:
    • 2+ years of experience managing and growing online communities
    • Strong organizational skills and an ability to think strategically and execute tactically
    • Experience launching new community-driven initiatives from scratch to final product and managing a virtual community (e.g. building an online forum, creating an event series, or writing a newsletter)
    • Are a good listener than can empathize and engage with our users, manage user feedback, and offer support so that we can improve the user experience for our community
    • Ability to identify, set goals for, and track relevant community metrics
    • A positive attitude, a sense of humor, and a desire to build accessible products for all users
    • Are a fluent English speaker and writer
    • You are passionate about entrepreneurship, enthusiastic about new online brands, and have an eye for great design and products
    Nice to haves:
    • Familiar with Figma and Notion
    Benefits
    What we can offer you:
    • The opportunity to join a fast-growing startup, shape our future, and drive the growth of a preexisting and excited community that wants to be move involved with Thingtesting
    • A friendly and nurturing environment to grow in
    • Freedom to work from wherever you want (for time-zone efficiency, we'd prefer if you're based on the East Coast (U.S.). Today we’re 100% remote, with team members currently spread between New York, Detroit, and Scandinavia.
    • Competitive compensation (a negotiable package of salary and equity), benefits, paid vacation, and other perks
    FAQs:
    • What tools do you use? We run on Figma, Slack, Notion (+ hang out on Discord) - but as you might guess, we are open to testing new things.
    • Do you sponsor visas? No, unfortunately we can't sponsor visas right now.
    • What language do you speak? We always speak English with the team (but our team is international and we know: 🇫🇮 🇩🇪 🇸🇪 🇪🇸 🇨🇳
    • What perks and benefits do you offer? Medical, dental, vision & life benefits, flexible work hours, paid vacation, equity plan, retirement benefits with employer match, and of course, a team-wide product testing program.
    • Can I join as a remote worker? While we work from home because of COVID-19 measures, you could work from anywhere in the U.S. Eastern timezone. Our team is remote and split between the U.S. and Europe.
    • Is this a senior role? We don't like the hard division between "senior" and "non-senior." You'd be the first person on the team to lead our community initiatives at Thingtesting.
    • When do I start? We won't know until we've found the right person but we're hoping for somebody to start in June. Earlier and later starts can be discussed.
    Our Interview Process
    • All meetings are virtual given COVID-19
    • We are already reviewing incoming applications! We will invite applicants to 1st round interviews on the week starting May 3rd, 2021.
    Apply Now

    Director, Global Community

    Brainly

    New York
    Community Management
    4/19/2021 10:55 AM

    Brainly is the largest social learning community in the world, helping over 350 million users each month across our global web and app products. The Global Community Team includes Community Growth, Community Product, Trust & Safety, and Customer Insights. The Senior Manager, Global Community oversees the Community Growth team, which includes all community management and programs, and is responsible for creating and delivering exceptional experiences for Brainly’s diverse communities around the world. 

    On this team, you’re an experienced team leader and people manager whose superpower is aligning your team around common goals, supporting their ability to deliver meaningful results, and continuously growing their impact. You're passionate about communities and the science behind what drives authentic connections, and have deep, hands-on experience with community management and community program frameworks, tools, policies, and best practices. 

    You’re a big-picture thinker who can also dive deep into a problem or process to better understand how to do what’s right for our community, our team, and our business. You’re able to deliver on team goals while continuously improving and iterating upon our approach to community management and program design. You’re data-driven and adept at developing frameworks, training, and programs that can support complex operational goals, and you enjoy coaching others to execute on highly collaborative, cross-functional projects. 

    This is an exciting opportunity to lead a global team and support the learning outcomes of hundreds of millions of students around the world. Come help us scale one of the fastest growing and highest quality consumer learning brands. Brainly is a fun, unique company in an exciting phase of its growth.


    KEY RESPONSIBILITIES

    Manage a growing team of 7+ Community Managers, and support their development and ability to deliver on moderation, engagement, and growth goals.
    Standardize our global Community Management and Program frameworks, including guidelines, terms, policies, community software and tools, and onboarding/offboarding procedures. 
    Assess Brainly’s community operations, and identify key opportunities for growth, improvement, and experimentation
    Set, monitor, and report on monthly/quarterly goals for the Community Growth team.
    Collaborate with Customer Care team on support-related processes, procedures, and communications
    Collaborate with Trust & Safety team on risk-related processes, procedures, and communications
    Collaborate with the Community Product team on new features, tools, admin systems, and product experiences that can improve community operations, drive community growth, and deepen community engagement.  
    Develop Community training that can enhance the team’s skills and support ongoing career development.
    Launch community tests and experiments that can deliver actionable insights and data on potential new areas for investment and growth.

    SUCCESS FACTORS

    Experience
    Required
    • 5+ years of leadership experience on a Community team
    • 3+ years directly managing a team
    • Proven track record of successfully growing communities and fostering authentic connections at scale 
    • Experience working with B2C communities and user-generated content platforms
    • Experience managing community policy, guidelines, and terms
    • Experience collaborating with cross-functional teams (Product, Legal, Privacy, Marketing, Communications) 
    • Exceptional communications skills (written, verbal)

    Preferred
    • Experience working with a global community and team across multiple languages/locations
    • Experience working with diverse, all-ages communities
    • Experience with education communities
    • Experience working directly with product and technology teams
    Attributes
    • Growth mentality; Product led and customer-focused, data driven, highly creative
    • Strong sense of ownership and determination to get things done
    • Great leadership and interpersonal skills to effectively manage team members
    • Data-driven and effective at telling stories using data
    • Sensitivity to potential trade-offs between performance and branding
    • Humility and eagerness to learn and grow
    • Ability to work both autonomously and as part of a team
    Skills and systems
    • Excellent people, project, and program management skills
    • Excellent data and analytical skills; comfortable working with spreadsheets  
    • Excellent presentation and public speaking skills
    • Excellent judgment, facilitation, crisis management, and mediation skills
    • Knowledge of user research methods and survey best practices
    • Experience managing community software tools, including CRMs, support software, discussion platforms (slack, discord, etc), content publishing tools, and survey tools.
    • Experience working with product and project management tools, including Jira and Confluence
    Additional details:

    Location: Manhattan, NY
    Availability: full-time position
    Competitive compensation package
    Competitive benefits including health insurance (medical, dental, vision), 401K plan, FSAs, commuter benefits, paid holidays, paid vacation, paid CitiBike program, weekly company lunches, company events, and more
    We are committed to your professional development by providing opportunities to participate in conferences, trainings, and courses

    Apply Now

    Director of Community

    SoleSavy

    Remote, US
    Community Management
    4/16/2021 6:30 AM

    We have a passionate audience consisting of thousands of members across North America and many more waiting to gain access to our platform and community. As the Director of Community you'll be responsible for leading engagement strategies across all SoleSavy communities and platforms. You'll build the right team and structure that empowers SoleSavy to succeed in developing a world class community. 

    Only accepting applicants in the Canada or the US. 

     
    Responsibilities

    Help define our vision and strategy as an inclusive community first company
    Lead and coordinate engagement strategies across all of our digital communities
    Plan and execute CRM strategies that improve customer engagement digitally
    Empower the team you build to be world class at engaging in frequent, open, and honest conversations with our community across all platforms
    Inspire trust and promote a culture of transparency with our company and community.
    Carry out regular analyses and hindsights of digital channel engagement, content, and campaign performance
    Lead team activities and drive new initiatives to bring a diverse remote team together online to help foster a fun working environment.
    Optimizing new strategies to scale and improve launches
    Work closely with the Customer Success team to successfully launch and optimize new communities 
    Regular hands on engagement with all of our communities
    Collaborate with the SoleSavy team on various initiatives in the sneaker and collectible space

    Requirements

    You are passionate about sneakers and understand it's history
    5+ years in a similar or comparable community focused role 
    You are organized and well prepared
    You are tech-savvy, resourceful, and able to problem-solve
    You have strong communication and leadership skills
    Your schedule must be flexible, release days and times vary greatly, and working Saturday mornings are required
    You are thorough, motivated, and work hard to achieve goals
    You enjoy working with a variety of people and personalities

    Who you are:

    Tenacious. You are determined to succeed, and you are motivated by the success of the community and your colleagues.
    Curious. You are always learning and seeking ways to make things better.
    Conscientious. You keep your promises, taking your commitments to others seriously, and have strong integrity.
    Humble. You lead with humility and empathy, respecting, and learning from the perspectives of others.

    Apply Now

    Director of Community

    Deel

    Remote
    Community Management
    4/16/2021 6:27 AM

    Who’s behind Deel?

    We are a global collective of entrepreneurs who love to build and solve problems. Our team is made up of self-driven people spanning 25+ countries, a unified, yet diverse culture keeps us consistently learning and improving. We're curious, courageous, optimistic, fair, and thoughtful.

    We want to enable companies to hire the best talent from anywhere in the world. We do so by building tools our customers love with market-leading technology and expertise. We run on three words, fast, delightful and compliant.

    As a team, we care while finding comfort and enjoyment in working together. We believe "less is more," and our highly efficient team speaks to that. After all, we want to take Deel public with a group of less than 300. Are you in?

    So, why now?

    A significant shift has occurred within the workforce as we know it, changing business norms drastically. At Deel, we genuinely see a world without borders, but we needed to challenge that to make it happen. A 30-mile hiring radius limit shouldn't exist for companies, since great talent lives everywhere. The global talent market is quickly accelerating, we are here to stay ahead of multi-jurisdictional legislation, allowing maturation and acceptance of remote work across all levels of the value chain.

    Deel is the market leader in international payroll and compliance. With over $50 million raised from Andreessen Horowitz, Spark Capital, Y Combinator, Elad Gil, Nat Friedman, Alexis Ohanian, and Daniel Gross, there's never been a more exciting time to join the team.

    Duties
    • Being employee #1 on Deel's community team and helping us build out a global team of community superstars
    • Managing Deel's newsletter that gets sent out to our global community of remote workers
    • Leading the creation of new forms of meaningful communication avenues within the community
    • Ensuring effective and consistent communication on all of Deel's community channels that is consistent with our branding
    • Building active relationships with existing communities of remote workers, lawyers, and HR professionals
    • Launching and growing Deel's education programs
    • Being the voice of our community, advocating for our global community and carrying valuable information to our internal teams on how we can better serve them
    Requirements
    • You have previously built a community of highly engaged individuals from scratch
    • You are proficient in spoken and written English and have strong research skills
    • You have a way with words and can write copy that's engaging
    • You are adaptable and comfortable with a fast-paced environment
    • You are an active relationship builder who can collaborate with internal and external teams to consistently improve processes and communication workflows
    We’d especially love to speak with you if:
    • You are comfortable with setting up dashboards and using the latest analytics tools to track the performance of your initiatives
    • You've worked at a fast-growing startup
    • You have previously successfully worked in a remote & distributed team
    • You have 5+ years of experience in social media and external community-facing roles
    Benefits
    • Life changing pre-IPO equity
    • The option of getting paid in digital currency
    • Work from wherever you want; the Deel office, your house or the beach
    • Learning and development budget for books, courses and conferences
    • Remote first working culture and covered remote office space
    • All-expenses paid international company off-sites
    • Have your birthday on us
    • All the latest tech you need
    Apply Now

    Patreon

    San Francisco
    Community Management
    4/16/2021 6:30 AM
    Do you believe that creators should have the ability to get paid for the value they give to their fans?

    We do, which is why we're building Patreon, a platform that powers membership services for creators with established followings. Patreon strives to provide creators with insight, education, and tools that make it possible to retain creative control while running their creative business, so creators can focus on creating and energizing their fanbases.

    Our user base has doubled in the last year alone, and we have paid over $2 billion directly to creators on our platform. In order to support this level of growth, Patreon is looking for a Head of Online Community to join our San Francisco, Los Angeles, or New York team.

    The person in this role will be an empathetic connector, a fantastic listener, a strategy and project management whiz, and an internet lover who is responsible for building the preferred and most inclusive creator community online for support, inspiration, learning, and collaboration. This person will be a strong creator advocate and a critical partner for many Patreon teams, ensuring that Patreon creators feel understood and heard by each other and by Patreon.

    What you will do:
    • Increase meaningful participation - Manage official online community spaces for Patreon creators (currently, a Discourse forum and Discord server), ensuring conversations and connections flow, questions are answered, and topics or requests are escalated when relevant; embody Patreon’s voice and culture in all interactions
    • Identify and empower leaders - Recognize, nurture, and lead volunteer evangelist moderators and community members
    • Partner cross-functionally - Advocate for Patreon creators in internal conversations & facilitate participation of Patreon teammates in community spaces
    • Make data-informed decisions - Identify and monitor actionable community health and impact metrics, make strategic decisions and plan experiments accordingly, and create reports that you will present to other teams
    • Define and execute on strategy- Determine the strategic direction of our online community spaces in partnership with the Head of Community and Education and carry out that plan, e.g., determine OKRs, create and manage content calendars, optimize process and/or tools
    Skills and experience you possess:
    • 4+ years experience managing or moderating large online communities on platforms such as Reddit, Discord, Slack, Discourse
    • Passion for community and relationship building, especially online
    • Experience facilitating open and sometimes difficult conversations with a positive, solutions-oriented outlook
    • Superfan of creator and internet culture
    • Excellent written and verbal communication skills
    • Able to juggle multiple projects seamlessly and change focus in response to emerging challenges and changes
    • Data-informed decision maker with experience moving the needle on community metrics
    • Experience and comfort working cross-functionally, especially with Product, Community Happiness, and/or Marketing teams
    • Strong sense of empathy - curious about others’ motivations and eager to help them succeed
    • Experience training and leading community moderators and/or volunteer leaders
    • Experience building and nurturing global communities is a plus
    • Direct experience as a creator is a delightful nice-to-have
    Projects you may work on:
    • Partner closely with other teams (e.g., Product, PMM, Customer Happiness) to refine our feedback loop with creators, deepening trust, adoption, and loyalty as you go
    • Implement a delightful, productive community member onboarding experience that makes creators feel welcome and prepares them to participate meaningfully
    • Identify community leadership opportunities and design and manage effective, enjoyable moderator/leader roles and programs to help our creator community scale
    • Make it easy and exciting for Patreon employees to join and regularly participate in our online community spaces
    • Create detailed, strategic, multi-channel content calendars to inspire creators to collaborate and grow together; also, to support big Patreon announcements and initiatives
    • Share your online community management know-how with your colleagues and/or Patreon creators by leading workshops or writing how-tos
    Apply Now

    Community Manager

    Zapier

    Remote
    Community Management
    4/8/2021 3:16 AM

    We're looking for a Sr. Community Moderator to join the Community team at Zapier. Zapier’s on a mission to make everyone more productive at work. Over 3 million professionals already use Zapier to save more time, but there are millions more to reach. A Sr. Community Moderator is responsible for moderating and creating content, keeping topics and discussions organized and relevant, engaging with our users, and maintaining a positive and engaging atmosphere within the community. The purpose of this role is to not only engage within our internal community forum but within external communities as well. They’ll partner with influencers, Experts, and Zapier users to coordinate webinars and learning opportunities as well as act as a public advocate of Zapier. They’ll work closely with community members and Certified Zapier Experts to create meaningful connections and collaborate towards solutions. 

    If you’re interested in launching your career with the Community team as a Moderator, then read on… 

    About You

    You’re a skilled Moderator. We’re looking for 2+ years of experience in the SaaS Industry and previous relevant experience in Community Moderation.
    You’re an excellent written communicator. We’re also a 100% remote team, and writing is our primary means of communication at Zapier. 
    You’re creative and resourceful. You try as many angles as possible to secure opportunities that drive traffic to the community and keep engagement levels high. You keep up on industry trends, are comfortable navigating the automation/no-code space, and take initiative when faced with a problem.
    You believe relationships are critical to success. You’re excellent at building relationships with community influencers, comfortable pitching new ideas, and you keep an eye out for potential partnerships that create value for everyone involved.
    You’re solid at time management. You’ll juggle a variety fast-moving communications projects, and as a part of a distributed team, you’ll be trusted to work with minimal supervision. As a part of a growing company, you have an opportunity to make a big impact, and you’re keen to build processes that’ll make your job more efficient over time.

     
    Things You’ll Do

    Act as the voice of the community via daily moderation including reviewing discussions, replying, and probing on posts
    Escalate member feedback as well as conversations that require further support
    Make new members feel welcome and start threads meant to spur engagement (e.g. “Workflow Wednesdays”)
    Keep an active pulse on community conversations worth sharing, and contribute to transforming them into content that can be distributed to the greater community
    Converse with community members to make sure their questions are getting answered and that they are marked as such
    Ensure community guidelines are being adhered to and address situations where they are not
    Monitor posts and ensure they are in the right category, tagged correctly, and the duplicate content is merged or pointed to the original thread
    Assist with managing the experience and certification pipeline for our Certified Zapier Experts
    Engage with Experts and members and motivate them to help one another
    Act as a liaison between marketing, product and engineering to assist in the alignment of messaging, content, and product updates
    As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier

    Apply Now

    Head of Community

    Initialized Capital

    San Francisco
    Community Management
    4/3/2021 1:12 AM

    Initialized Capital, an early-stage venture capital firm with over $770M under management, is hiring a Head of Community. The Head of Community will be responsible for organizing, promoting and facilitating connectivity within our network--including founders, external vendors and other members of our ecosystem. This relationship driven role will help create more dynamic networks and programs at Initialized that enhance our community’s ability to learn from and connect with each other. This role requires the ability to define the community strategy, form meaningful connections across our network and translate these initiatives into purposeful events that give back to the Honeybadger community.


    Responsibilities
    • Develop strategies and initiatives to increase community member engagement
    • Organize and design in-person events, virtual events, webinars, large scale summits and intimate group meet-ups that facilitate connectivity across our founder and venture communities
    • Establish meaningful relationships across the Honeybadger network; serving as the firm’s point of contact for the community and the head of our Honeybadger “den”
    • Identify topics that resonate with the founder community for ongoing touchpoints and event based themes and ideas; developing engaging content and collaborating closely with our marketing team
    • Support the onboarding of Portfolio Companies into our network; leveraging Initialize’s founder resources and active approach to supporting our founders
    • Manage the operational hire responsible for events implementation and work closely with Administrative staff to bring community ideas to life
    • Assist in special projects related to the firm’s overall operations  
    Qualifications
    • At least 5-7 years of work experience in a relationship driven role with community building experience, events and marketing driven work, sales or managing client-focused programs
    • Excellent relationship building skills; able to build rapport with a wide variety of personalities; you are a people person who brings a community together; high EQ/Low ego
    • Creative vision for executing high quality events  
    • Clear and effective communicator, both oral and written, with the understanding of how to leverage our network while maintaining our core values; comfortability with public speaking in virtual and in-person formats
    • Aptitude and curiosity to take on new responsibilities within and outside of traditional community and events work  
    • Ability to adapt quickly to a fast paced environment; Comfortable completing complex tasks and projects with minimal guidance and reacting to situations that require a quick turnaround with appropriate urgency
    • Experience in event planning, familiarity with virtual event production and platform/tools, digital marketing and/or content creation a plus
    • Integrity, judgement, discretion, credibility, professionalism and a good sense of humor.
    Apply Now

    Chief Marketing & Community Officer

    Pasito

    Remote
    Community Management
    4/3/2021 1:12 AM
    The Role

    Pasito’s Chief Marketing & Community Officer (CMCO) will be a co-founder and member of the leadership team of an ambitious, mission-driven company looking to make the US financial industry work for more families. As Pasito’s CMCO, you will work in partnership with the CEO and Engineering team to set the overall vision for Pasito’s marketing, branding, and messaging strategy. In the early stages, you will help roll out the MVP and work with the team to iterate the product with customer feedback. As we grow, you will be empowered to expand and lead our marketing and community functions.

    Our ideal candidate is ambitious but humble. We are looking for someone who loves strategy but is just as happy contributing at the ground level. Ideally, you have experience working at an early-stage company or have successfully led new product rollouts within a larger organization.

    If you are looking for a rewarding challenge working with energetic and passionate peers building a sustainable company that can make a difference, we want to hear from you.

    Location: US Remote (East Coast preferred)

    Duties & Responsibilities
    • Conduct customer research initiatives and test marketing strategies to determine the best channels for reaching Pasito’s target customers
    • Test different phases of Pasito’s product with early users
    • Lead development and implementation of advertising, public relations, social media, events and sales initiatives to increase Pasito’s visibility and user growth
    • Lead social media strategy and community engagement across Facebook, Instagram, LinkedIn and Twitter
    • Develop creative assets and SEO strategy
    • Develop and manage marketing budgets and sales forecasting
    • Manage agency providers, consultants, freelancers and other suppliers

    Requirements & Qualifications
    • Strong connection to Pasito’s mission of helping new parents achieve financial wellness
    • 7+ years of experience in sales, marketing, advertising or brand management, or related field
    • Experience having translated customer insights into a compelling brand strategy, preferably at an early-stage or high-growth business
    • Desire to build a high-tech, high-growth company
    • Passion for community engagement and client service
    • Excellent working knowledge of social media marketing
    • Not scared to get hands dirty
    • Strategic, innovative and creative personality
    • Excellent communication and interpersonal skills
    Apply Now

    Community Lead

    Makerpad

    Remote
    Community Management
    4/1/2021 12:40 PM

    Community is everything here at Makerpad, and without it we wouldn’t exist! But we know a community doesn’t just happen. It takes dedication, care and structure to ensure the community thrives.

    The Role

    We’re looking for an experienced and super-enthusiastic leader to join our team as Community Lead. You’ll be owning and managing the community, improving on current processes, as well as working towards finding new ways of providing delightful community experiences for our users. This is a leadership role that requires independent thought, but you’ll also work alongside the team to nurture and grow the community in a new and exciting direction.

    What You’ll Do
    • Re-design and continuously develop the community experience for all Makerpad users.
    • Seek out opportunities to engage with community members and build a buzzing atmosphere.
    • Respond to questions, comments and requests as our community moderator.
    • Define and articulate guidelines, principles, expectations, goals and success metrics for the community.
    • Ensure that content is distributed across all our channels, including social and email.
    • Support students taking part in our courses to ensure they have the help they need.
    Who You Are
    • You’re unafraid of finding a solution and making decisions to execute it. This is a high-impact role that requires you to have confidence in the choices you make.
    • You’re an experienced leader and independent thinker.
    • You’re naturally creative, and good at crafting messages with the right tone of voice and energy.
    • You are able to work at both a macro level — overseeing how things are working across various channels and touchpoints — and a micro level, by getting stuck in and handling work that needs to be done.
    • You’re comfortable communicating across all kinds of channels and mediums, including being in front of the camera via Zoom or otherwise representing Makerpad. That means you’re ready to become deeply familiar with the Makerpad voice and mission.
    • You’re energized by meeting and talking with people, and by building relationships.
    • You’re comfortable handling multiple goals and tasks at once, whilst being flexible but able to meet deadlines.
    Requirements
    • 5+ years of hands-on experience managing online communities.
    • Experience moderating real-time community forums and events as well as growing a diverse and engaged community, with empathy towards multiple or alternative viewpoints, experiences, and motivations or priorities.
    • Excellent judgement and decision-making capability, including knowing when to escalate and how to prioritize.
    • Exceptional written and verbal communication.
    • Bonus points:
    • Experience or interest in virtual communities (Gather.town, Branch etc.).
    • Experience or interest in online learning and alternative education (cohort-based courses, online bootcamps).
    • A passion for no-code.
    How to Apply
    1. Please email jobs@makerpad.co with the subject line 'Community Lead Application'.
    2. In your email please answer the following:
    3. Tell us a bit about your community experience including links to examples.
    4. Why are you passionate about building and running communities?
    5. What are some ways you've previously created delightful community experiences?
    6. What do you think are the most important areas to focus on when managing a community, and why?
    7. Why are you interested in working at Makerpad?
    8. Please include links to your Twitter, personal website, LinkedIn, and/or anything else you think would help us understand who you are and why you're a great fit for this role.
    9. Bonus point:
    10. Looking at Makerpad's community, briefly outline what your first focus would be if you were to join the team.

    You can find details of our hiring process here.

    Apply Now

    Community Marketing Manager

    Mixpanel

    San Francisco
    Community Management
    3/30/2021 2:55 AM
    About the Role

    As the lead for the Mixpanel Community, you will be responsible for making it a place for interactive learning and conversations about analytics, product development, and Mixpanel. In your day-to-day you will cultivate discussion, share resources, promote product updates, identify customer advocates, and find innovative ways to reach new audiences.

    If you are someone who is passionate about project management, testing creative ideas, scaling a high-impact program, and building relationships, this role is for you. While this position sits within Marketing, you will work cross-functionally with our Product, Services, Support, and Partnerships teams. Success in this role will result in a high-functioning community with frequent and active discussion, as well as continued growth that extends QBQ’s reach beyond our current customers.

    Responsibilities
    • Own community strategy and the day-to-day operations of our QBQ community
    • Manage, grow, and scale our QBQ community including sharing content, resources, product updates, and discussion topics to encourage member engagement
    • Form and deepen relationships with community members; help identify advocates and find innovative ways to highlight them
    • Create awareness campaigns to reach new users and grow our community population
    • Generate ideas for improving the effectiveness of our community
    • Own perception of community as a high-quality resource to connect with other product analytics users
    • Work with cross-functional teams to invite more moderators into the community
    • Identify, track, and improve key community KPIs
    We're Looking For Someone Who Has
    • 3+ years experience in a B2B community management role
    • Experience moderating a forum and cultivating an engaging discussion
    • Strong project management skills
    • A self-starter, driven, and motivated work style
    • A creative-mindset, who loves to think outside the box
    • Passion to help take our community to the next level
    • Interest in connecting and building relationships with others
    • Experience in fast-changing environments
    Benefits and Perks
    • Comprehensive Medical, Vision, and Dental Care
    • Mental Wellness Benefit
    • Generous Vacation Policy & Additional Company Holidays
    • Enhanced Parental Leave
    • Volunteer Time Off
    • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
    Culture Values
    • Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
    • Customer Focus: Our customers’ success is our success
    • Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
    • Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
    • One Team: We can’t win without each other
    Apply Now

    Community & Retention Manager

    theSkimm

    New York, NY
    Community Management
    3/30/2021 2:53 AM
    ABOUT THE TEAM AND ROLE

    theSkimm’s Growth Marketing team is a small group of fast-moving, data-driven, and creative thinkers who drive growth and engagement across all TheSkimm’s platforms and products.  The Community and Retention Manager role will craft and support the experiences and drive retention of our most loyal community members.

    The Community and Retention Manager will report into the VP, Growth Marketing. We’re looking for an extraordinary community engagement and retention specialist with experience managing and supporting online communities as well as aligning content and communication strategies. This role will be responsible for helping drive our community participation and loyalty while partnering with key stakeholders to ideate and optimize new content, messaging, and incentive tactics.  The ideal candidate is a digital-savvy and proactive problem-solver who is excited about delighting and retaining brand enthusiasts.

    WHAT YOU'LL BE DOING

    Community Management:

    • Develop and execute an ongoing programming & content plan for our community members on our platform -- including a robust content calendar and engagement moments across verticals.
    • Engage with community members and respond to questions, comments and requests as our community moderator.
    • Create and maintain long-term roadmaps for Skimm'bassador community that align to theSkimm's larger roadmap and our continued membership growth across our growing universe of products and services.
    • Define and articulate guidelines, principles, expectations, goals and success metrics for the Skimm’bassador community.
    • Relay community feedback to relevant internal stakeholders.
    • Monitor and evolve experience strategy based on observed behavior.
    • Work closely with Brand, Growth, Social, PR, Product, Sales and other relevant stakeholders to stay updated on broad company initiatives and product changes.

    Retention Marketing:

    • Devise and implement all community communications. Develop, manage and execute retention tactics for community members - working closely with Lifecycle Marketing team to develop and maintain automated emails and other communications as applicable to further engage community members and move them through the funnel.
    • Own community metrics, analyzing and reporting on key performance indicators -  including emails and other communications, identifying and communicating trends to the broader team, and finding opportunities for improvement.
    WHAT WILL SET YOU UP FOR SUCCESS
    • 5+ years of hands-on experience managing online communities.
    • Experience moderating real-time community forums and events as well as growing a diverse and engaged community, with empathy towards multiple or alternative viewpoints, experiences, and motivations or priorities.
    • Embody and imbue the values of the community to help us achieve our mission and foster community spirit.
    • Excellent judgement and decision-making capability, including knowing when to escalate and how to prioritize.
    • Exceptional written and verbal and verbal communication - can effectively own brand voice in all communications.
    • Experience or interest in email and/or digital marketing.
    • A passion for theSkimm brand and products.
    WHAT WE OFFER
    • Comprehensive insurance plans, commuter benefits and 401(k) starting on your first day
    • Competitive salary & equity packages
    • Flexible vacation policy and generous holiday observances
    • One Medical Membership
    • Gym membership reimbursement
    • Complimentary access to theSkimm’s growing suite of membership products
    • The opportunity to be part of a values-driven, hardworking and diverse group of people building a membership company that makes it easier to live smarter
    Apply Now

    Senior Manager, Community

    Peloton

    New York, NY
    Community Management
    3/30/2021 2:50 AM
    THE ROLE: 


    Peloton's Membership team is responsible for:

    Ensuring a seamless, on-brand experience throughout the end-to-end Member journey
    Deploying tailored engagement and retention efforts to drive usage and minimize churn
    Providing personalized and elevated support for our Members whenever they need assistance

    The Community Senior Manager reports to the VP of Community and will ensure that we’re developing engaging Member messaging across all Peloton channels. The ideal candidate for this role has prior experience for managing and handling communications on social media, has a collaborative mindset and is excited about continuous improvement of systems and processes to support our community of global Members.


    RESPONSIBILITIES:

    Work with the Marketing, Communications and Product teams to develop Member messaging for new campaigns, features, and product launches
    Write concise and engaging Member messaging across all Peloton owned channels
    Track trending topics and sentiment among our community and report out to the broader team
    Monitor, organize and report on Member feedback across all Peloton channels (social media, reviews, support, etc.) to help inform the company's strategic priorities
    Develop and execute Member-specific initiatives that align with the Peloton Pledge
    Develop engagement strategies and maintain a timely and collaborative content calendar for official online communities/groups
    Assist our field/research teams in developing Member communications and support data collection

    QUALIFICATIONS:

    At least 5 years experience in social media or community management
    Active and engaged participant in social media
    Strong verbal, written and presentation skills to communicate effectively, and on-brand with Members, in-house stakeholders and partners
    Strong interpersonal skills and ability to build relationships with cross functional stakeholders
    Highly organized, detail-oriented and able to manage/execute multiple ongoing projects
    Ability to identify and track relevant community KPIs
    BA/BS degree 

    Apply Now

    Chief Community Officer

    Port

    Remote
    Community Management
    3/21/2021 8:39 AM

    The Opportunity: This is an exciting time to join Port. We are a new software company focused on launching our product and building a brand within our industry, with community building at our heart. We've just launched various growth initiatives such as "The Community Grid" (comgrid.com), our community and podcast series, “Captains of Community” and DevRel.jobs, a job board.

    The Chief Community Officer will define and lead all community-building efforts for Port and our other growth initiatives. This role encompasses community strategy, community building, marketing and partnership outreach efforts and is responsible for growing, engaging and retaining our members. You would be one of the key public faces of the Port. You'll be given a lot of control and the ability to contribute to the direction of the company.

    Port is committed to hiring a diverse and inclusive workforce and we genuinely want to welcome applications from any and all backgrounds. We look forward to bringing you aboard our ship.

    Apply Now

    Community Manager

    Wix

    New York
    Community Management
    3/7/2021 1:03 AM
    You are:


    A tech-savvy community builder. You understand the value of nurturing, growing a rapidly expanding community. You have a keen sense of driving programs, events and engagements that bring the community together – online and offline. You are always thinking about the user (aka Velo developer) and how we can do more by bringing the best of Wix to this thriving community. You don’t lose sight of the larger mission but you’re equally obsessed with the details.
    You have previous experience in community building and you understand what it takes to create, nurture and develop communities. You also have a deeper understanding of tech platforms and self-service software.
    You’re someone who’s not afraid of calculated risks, you’re data-driven and you always think about ways to make the Velo developer community a world-class showcase. You are savvy in driving online engagements, platforms and equally comfortable hosting or participating in conferences, meetups, etc.


    As a Community manager, you will:
    ●  Develop detailed, data-driven plans to identify Velo developer hotspots and create custom plans to organize engagements – locally (where the developers are) and at a national level
    ●  Give voice to the Velo developers community and create channels for engagement: help Velo developer advocates, marketing managers, R&D groups get firsthand feedback and engagement by hosting curated events (online/offline) and other channels
    ●  Work with our strategic technical partners and combine forces to create joint community engagements. These will bidirectional events that include hosting joint community events, 1st party events and partner conferences
    ●  Manage our online community presence by creating/publishing upcoming events, webinars, engagements and bring in industry leaders such as Velo developer advocates, marketing experts, R&D/product leaders to drive transparency, guidance and engagement that will ultimately increase involvement, engagement and long-term platform commitment

    Apply Now

    Technical Community Manager

    HashiCorp

    Remote
    Community Management
    3/1/2021 11:33 AM

    HashiCorp’s Community team works directly with and for our wonderful community of open source software practitioners and contributors. We are seeking a Technical Community Manager focused on our Security products.

    Technical Community Managers sit at the nexus of how our products are used, what gets delivered to our practitioners, and are critical to the practitioner experience. These individuals are usually first responders to our community through GitHub, Forum, other online mechanisms, and play a larger role in our inbound product feedback. Technical Community Managers help triage and prioritize issues within GitHub for direct and immediate feedback to Engineering and Product, as well as contributing to and helping organize more long term product feedback. Our Technical Community Managers often embed with Product and Engineering teams because of the need to raise urgent issues and drive those issues to resolution.

    Technical Community Managers use the following methods to engage with and gather feedback from the community:

    • GitHub
    • Discussion Forums
    • Direct or group calls with practitioners
    • Technical Demos/Tools
    • Social Media
    In This Role You Will
    • Engage and communicate with our community, triage and prioritize urgent issues for escalation to Product and Engineering
    • Help to troubleshoot and reproduce potential bugs raised via Github and other forums
    • Help standardize and redefine our open source management strategy to improve developer experience
    • Drive and coordinate community feedback to influence product roadmap
    • Coordinate community calls with our Core Contributors
    • Answer community questions on discussion forums
    • Build technical tools and demos to help communicate key changes or integrations with our tools
    • Coordinate with User Experience and Design teams to ensure excellent developer experiences across tools as they are created
    You May Be a Good Fit If You Have
    • 3-5 years in a technical role focused on cloud technologies or equivalent education
    • You have experience with HashiCorp Vault and/or Boundary
    • You are passionate about Developer Experience
    • You are an excellent written and verbal communicator
    • You have a customer service mindset
    • You love to solve problems and architect solutions
    • You have excellent people skills
    • Your principles align with HashiCorp Principles
    • Experience with Git, Github workflows, and actions
    • Experience with automation or delivery pipelines
    Apply Now

    Community Manager

    Flare

    Remote
    Community Management
    2/26/2021 12:59 PM

    ​Reporting directly to Flare’s co-founder, you will help build and drive the early stages of community for one of the fastest growing e-commerce brands. Your day-to-day responsibilities will have a direct impact on our users engagement and safety, our retention and sales, and our brand. This role is not just about creating a vibrant community for real-talk about safety but ensuring our customers continue to engage with, wear, and love the product. This is a proactive role: activity working to bring more people into the brand conversation. It will also include responding to and encouraging direct one-on-one engagement with customers, working alongside our customer support lead and marketing manager.

    What’s in it for you?


    This is a rare opportunity to be mentored by two Harvard Business School graduates in a scrappy, fast-paced, and impact-driven start-up. You will have more ownership and autonomy than most positions. You will learn more in the first six months than most learn in years. You will also have an opportunity to own part of the company as a stock option holder. Title is flexible depending on your level of experience.

    Required experience:

    ● 2+ years of community growth and/or customer engagement experience

    ● 2+ years of experience working in an ambitious and fast-paced environment

    ● We are looking for an ideas person who can come up with and implement/test creative ways to engage our customer community and an executer who has the scrappiness/enthusiasm for doing the day-to-day execution of community management.

    Outcomes:

    ● Drive customer brand engagement and satisfaction (build an online space for storytelling and conversation about safety, virtual events and programs, ambassadors, content, email)

    ● Increase product usage and customer retention (incentivize usage of the product (bracelet and app), create channels for feedback that directly impact our product roadmap)

    ● Increase customer net promoter and deprivation scores by creating surprise and delight moments for our community

    Core competencies / hard skills:

    ● Pro-active community management. Safe space (pun intended) facilitation: create an owned online space for Flare customers to engage in conversation with each other, with experts, and with the brand

    ● Virtual event planning and public speaking

    ● Content creation: blog posts (writing and editing), email, and some social media (instagram, tiktok, twitter, clubhouse) though this is not a social media management position

    ● Ability to analyze and summarize data and trends

    ● Knowledge of Kalviyo (or similar), Gorgias (or similar), Shopify, Facebook, Instagram, and GoogleSuite.

    Personal attributes / soft skills:

    ● Self-motivated. You work best with a high level of autonomy and responsibility

    ● You exude energy, positivity, and optimism. You gravitate towards the camera

    ● Organized and detail oriented

    ● Passionate about Flare’s mission

    How to apply:

    To apply, please submit your resume and a brief note about your experience and ability to support Flare.

    Diversity and inclusion are not just values at Flare, but an integral part of everything we do, from brand to product development. We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, pregnancy, disability, genetic information, age, parental status, military service, or other non-merit factor.

    Given that we are a tight-knit, highly-efficient small team, the position will begin with a two month full-time contract and transition to a full-time position to ensure that it is a fantastic fit for you and for us. Medical and dental insurance, unlimited vacation, and employee discounts on Flare products.

    Apply Now

    Sr. Community Manager

    Braintrust

    Remote
    Community Management
    2/26/2021 12:52 PM

    Braintrust is seeking an experienced leader who is passionate about building communities of highly-skilled talent around the world. You will be responsible for creating and driving Braintrust programing and initiatives to serve both our core talent and the wider online audience. You will also lead a team of highly engaged Community Leaders to create upskilling, reskilling and opportunities for networking dedicated to various types of freelance talent: Engineering, Design, Product Management, etc. while working cross functionally with Marketing, Product and Sales teams.

    Responsibilities:
    • Lead and manage programs that generate engagement, growth, and belonging with our freelance talent community, and create new programs to help recruit talent to join Braintrust.
    • Activate a team of Talent Community Leaders to develop programming  for various types of freelance talent. Listen, respond to, delight in, and earn our community’s trust every day.
    • Keep a pulse on trending and hot topics in the community and identify areas of opportunity to grow engagement at scale.
    • Collaborate with Marketing, Design, and Product teams to creatively engage the talent community through content, campaigns, gamification and token participation.
    • Work with Marketing & Social Media teams to build a large online audience and community to help with Braintrust content creation, brand-building and talent recruiting funnels.
    • Partner with the Braintrust Academy Program Manager to create engagement programs for Braintrust Academy students.
    • Establish partnerships with Freelancer communities, organizations, brands and businesses in Engineering, Design and Product management to create campaigns and events to enrich talent programs
    About You:

    You love working at a high growth startup and thrive on the challenges that come with building a new company. You thrive in mission driven cultures that obsess about delivering value to community members. You’re experienced but want to lean into an early stage company with a world changing mission.

    You’re:
    • Sharp, agile, adaptable
    • High integrity
    • Relentlessly ambitious
    • High bandwidth
    • A direct and clear communicator
    • Creative, and always looking for new ways of doing things
    • Keeps up to date with the latest community tools, programs and industry trends
    • Data-oriented,  results driven, strategically minded.
    Requirements:
    • 5+ years of experience in community management
    • At least 2-3 years experience in social media marketing, content creation, editorial, and product
    • Highly autonomous
    • A proven ability to build and manage  a large online community and audience of 100,000+
    • Prior management/ leadership experience
    • Familiar with and has existing relationships with freelance communities and organizations, a plus.
    • Highly organized and operationally efficient, able to work on a wide variety of projects daily
    • Thrive in a remote only environment
    Apply Now

    Head of Community and Content

    Product Hunt

    Remote
    Community Management
    2/26/2021 12:46 PM

    Product Hunt is seeking an experienced leader and program manager who is passionate about technology and our global community to lead this team. This person is a creative strategist, who can skillfully craft messages and experiences across channels to engage and empower Product Hunt users.

    You will:
    • Craft and drive the overarching business strategy of the Community & Content team.
    • Develop and execute a holistic strategy to drive awareness, engagement, and retention across our community of Makers and tech enthusiasts.
    • Own and report on the full suite of quantitative and qualitative KPIs for the Product Hunt community, and connect your team’s work to their growth.
    • Inspire our community by finding and amplifying the success stories of Makers throughout the Product Hunt community.
    • Own our “build in public” strategy, including changelog and blog posts that “lift the curtain” on Product Hunt’s own roadmap and decision-making.
    • Seed and grow a team of community program managers to strategize and execute our community programs.
    • Constantly gather feedback from the community and bring those insights to the appropriate internal teams.
    You are:
    • An experienced leader with 5+ years of relevant experience: either managing large online communities, marketing, or customer experience. We see the customer experience as distinct from customer support. Think proactive delight over reactive excellence
    • You’re able to zoom-in and zoom-out with ease: you aren’t afraid to get your hands dirty, but can easily push the team to think about “big picture” strategy.
    • Experienced in launching, leading, and scaling programs in a fast-paced environment.
    • You excel at painting a compelling vision that motivates your team to do their best work. You know that the best way to build something great is to coordinate the work of many people.
    • An excellent communicator, with fantastic listening, verbal, and written communication skills.
    • Passionate about being a community and customer advocate. You are deeply empathetic and understand why community voices are so important.
    How We Work
    • Every person adds to the culture of our team. We look for people that are:
    • Curious – Product Hunt was founded with an experimental mindset, an important principle when building something new
    • Authentic – People seek authenticity more than ever. It’s a value we hope to demonstrate inside and outside the company.
    • Bold – Each person on the team should feel empowered to take measured risks to create outsized impact
    • Empathetic – Launching a product is anxiety-inducing. It’s important each person on the team can empathize with makers and our community.
    • Kittenish – We’re serious about our work, but that doesn’t mean we can’t have fun :)

    We’re a distributed team across 9 countries including Bulgaria, Canada, France, India, Ireland, Spain, Switzerland, United Kingdom, and United States. It’s important to us to build an inclusive team – across gender, ethnicity and experiences – to best serve our global community.

    Apply Now

    Open Source Community Manager

    Preset

    San Mateo, CA
    Community Management
    2/17/2021 11:18 PM

    We are looking for an experienced Community Manager who is passionate about data and analytics. As a member of the founding team, you will have a direct impact on the success of the team that is redefining the future of analytics tools. You will interact with the growing Apache Superset open source community, managing initiatives and aligning the goals of the project with larger product and business goals. You will organize meetups and other community events, manage community communications channels, and synthesize product feedback from the community and relay this to the rest of our team.

    Experience & Skills
    • Grow and empower open-source communities
    • Write and curate quality product-related content (blogs, documentation, social media posts, campaigns, ...)
    • Utilize data visualization, analytics and/or business intelligence tools (Apache Superset) to measure the output
    • Organize events: meetups, conferences, hackathons or similar
    Nice to haves
    • Strong communication and presentation skills
    • Practical knowledge of data visualization, analytics, and/or data engineering concepts
    • Experience working as a data analyst: familiarity with SQL, shaping datasets for analysis, and assembling charts and dashboards
    • Experience generating and publishing rich technical content, tutorials, videos, screen capture, etcExperience using/publishing CMS and/or publishing documentation website
    • Experience managing social media accounts
    Apply Now

    Community Experience

    Mercury

    San Francisco
    Community Management
    2/16/2021 10:59 AM

    Though our customers seem to like our product, we’d like to make their experience with Mercury a little more magical. That’s why we’re looking for a Community Experience/Builder/Organizer lead to join our marketing team. You’ll build out programs like Mercury Raise and Tea Room to express who we are as a company, connect with our community of founders and investors, and establish our brand as the bank for startups.

    Here are some things you’ll do on the job:
    • Own the Mercury Raise experience for founders and investors
    • Own the Tea Room experience for customers
    • Create exclusive, intimate, and unexpected events for our community of angels, founders, and VCs
    • Create a warm and exciting welcome experience for all new users
    • Work with our marketing team to create events or customer experiences that amplify product launches and major milestones
    • Find ways to delight our customers in unexpected, wild ways and celebrate their achievements, large and small
    • Work with product, design, and accounts to identify improvements for overall customer experience
    • Stay in close touch with our community of founders and investors, anticipate what they need, and find ways to help them however we can
    • Work with suppliers to create and source merch
    • Develop meaningful metrics to track the success of our content

    We’re looking for someone that has most of the following skills or qualities, but feel free to apply even if you don’t fit this mold but think you could do a great job. You should:

    • Be energized by the thought of creating events, programming, and merch from scratch
    • Enjoy ideating, planning, and executing events of every size
    • Have experience managing communities or programs at scale
    • Love people and be adept at striking up conversations with strangers
    • Have deliberate opinions on matters of aesthetics
    • Prefer quality items, but be able to recognize extravagance
    • Write with precision, clarity, and authenticity
    • Be able to talk about tech companies, banking, software engineering, and business, while still sounding like a normal human
    • Get our existing brand and have a natural feel for what’s on brand
    • Have a sense of humor
    • Deeply empathize with our customers and be able to think how they think
    Apply Now

    Community & Ecosystem Team

    NEAR

    Remote
    Community Management
    2/15/2021 11:02 PM

    We're hiring on the community & ecosystem team at @NEARProtocol! So. Many. Roles!

    Head of hackathons
    Community DevRel
    Community Operations
    Community Fellows

    Remote
    Highly encourage anyone with open source, Web3 or community experience to reach out.

    Apply Now

    Community Manager

    Vonage

    Remote
    Community Management
    2/15/2021 10:51 PM
    Why this role matters

    As a Community Manager at Vonage you will work as part of a team to identify key developer communities and community leaders in the NA region in order to establish relationships, understand their needs, and build a collaborative environment to ensure we are equipped to authentically and effectively serve them.

    IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

    What you will do
    • Build our NA community development strategy in collaboration with the rest of the Community team
    • Develop and run virtual events, communications campaigns, online engagement programs and other developer outreach activities
    • Work with internal stakeholders across Marketing, Product, Engineering and other departments within Vonage to deliver the above
    • Work with the wider team to prioritise and decide upon speaking opportunities and event sponsorships that align with the goals of the DevRel programme
    • Foster relationships with community organisers and create collaborations on sponsored event activations, educational programs and other initiatives
    • Interact with community members online on channels such as Slack and Discord
    • Produce and work with collaborators on content for social media, blogs, events, announcements and more
    • Compile post-event and other activity write-ups and reports to help analyse outcomes
    • Measure success of projects and activities and ensure these are evaluated in order to improve engagement and decision-making
    • Create and manage internal processes, guides and Wiki pages in order to better support and enable the DevRel team to engage with developer communities
    • Manage budgets, run logistics and perform other admin work as needed
    • Work with designers, creatives and other vendors on design collateral and swag
    What you will bring

    We’re looking for someone who is familiar with the local tech community and ecosystem - an excellent communicator with experience in building communities.

    What is required for application

    Required

    • Empathy is one of your core beliefs. It’s essential for our team and the communities we serve.
    • Strong community management background, with an emphasis on local tech communities in the NA region (specifically US and Canada)
    • Excellent written and verbal communication skills. (We primarily communicate in English, but other languages are always a plus!)

    Desired

    • You’ve organized meetups or smaller events in the past
    • You’ve run developer engagement or champions programs
    • Ability to write basic code snippets in any language of your choosing
    • Experience speaking at conferences, user groups, or meetups

    What is in it for you

    • Unlimited paid annual leave
    • Flexible working hours
    • Medical cover
    • Health Savings Account
    • Dental and Vision Cover
    • Income Protection
    • Maternity/Paternity Leave
    • Retirement Plan
    • Telehealth
    • Tuition Reimbursement
    • Legal plan
    • Career progression
    • Training  
    • Industry conferences

    Potential Next Career Move: Senior Community Manager

    Apply Now

    Director of Community

    Fishtown Analytics

    Remote, US
    Community Management
    2/14/2021 8:39 AM
    In this role you can expect to:
    • Define and implement a 5-year community strategy for one of the most engaged, enthusiastic, and kind communities in all of open source software
    • Grow and manage a team of thoughtful and dedicated developer advocates
    • Build a framework for scaling the number of engaging and fulfilling in-person and virtual community meetups globally
    • Be an advocate for the dbt Community inside Fishtown Analytics, helping team members and partners contribute to the community in a way that is positive and productive.
    • Build a team that creates momentum around and drives adoption of dbt through interactions with the community
    • Communicate complex ideas & tactics to folks with a variety of different backgrounds and experiences, both internally and externally
    • Build deep relationships with highly-engaged members of the dbt community
    You are probably a good fit if…
    • You have a proven ability to grow and manage a high-achieving and deeply empowered community team
    • You have strong leadership skills and a demonstrated ability to grow developer communities in size while maintaining quality
    • You have a foundational understanding of the modern data ecosystem, open source software, or something adjacent
    • You are a values-oriented decision maker with a strong bias towards inclusivity and enablement. Your actions demonstrate your value of authenticity.
    • You have excellent written and verbal communication skills
    You have an edge if…
    • You have prior experience with dbt / data warehouses specifically
    • You have previous experience working with or developing open source software
    Apply Now

    Community Manager

    Webflow

    Remote, US
    Community Management
    2/14/2021 8:37 AM
    About the role 

    Location: San Francisco HQ or remote USA
    Full-time

    As a Community Manager, you’ll … 

    Manage, grow, and scale the Webflow Forum community.

    Create and execute awareness, engagement and retention campaigns. 
    Source and onboard leaders and moderators. 
    Create engaging content. 
    Grow user community. 
    Maintain community guidelines. 
    Track and report ROI regularly to marketing, support, and product teams. 
    Assist in managing day-to-day operations of all online and offline communities including Webflow Meetups, online forum, Slack, Facebook, and more. 
    Author community marketing and support content.
    Create and maintain internal and external community documentation.
    Source and onboard new community leaders to run meetups and moderate our online communities.
    Evangelize Webflow and speak at external events and meetups.
    Research, set up, and manage internal and external systems to track ROI, customer insight, and other business opportunities. 

    About you

    You’ll thrive as a Community Manager if:

    • You have experience growing, driving engagement, and attaching ROI for online software or design communities.
    • You’re already an evangelist and active in the Webflow Community. You’re passionate about the no code revolution and love spending time teaching folks how to use the product or answering questions.
    • You’re analytical and use data to inform your strategies.
    • You’re a strong communicator, writer, and presenter.
    • You’re detail-oriented and love to document everything.
    • You’re comfortable working in an environment based on outcomes, collaboration, and transparency.

    If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

    Apply Now

    Community Manager

    Nextdoor

    Atanta, GA
    Community Management
    2/10/2021 4:06 AM
    Meet your Future Neighbors

    The Community team at Nextdoor believes in the transformative power of connecting strangers who live in proximity to one another into neighbors who live in community with another. At Nextdoor, our goal is to create opportunities that allow the magic of community building unfold. We advocate for all of our members in all aspects of decision making across the company, and are committed to providing clear communication and support when new products or policies are introduced.

    The Impact You’ll Make

    As the Regional Community Manager for the South-eastern United States, you'll bring your unique experiences to serve our Neighborhood Leads community.

    Specifically, you will:

    • Become the subject matter expert of all things local in your region. You’ll understand who we should know, who we should partner with, and the critical issues facing the key neighborhoods in your region
    • Partner with Nextdoor’s Head of Community to localize and scale our brand advocacy and moderation programs, driving awareness and growth of each across key neighborhoods in your region
    • Develop relationships with key community leaders and organizations in your area that focus on a wide range of issues. Conceptualize programs to support the local community needs in accordance with helping Nextdoor achieve its growth goals
    • Understand the neighborhood needs of communities of color in your region and bring ideas about how Nextdoor’s vision might meet those needs through its platform
    • Partner with the broader Community team to build and maintain our educational programs, with key oversight on our anti-bias and anti-racism educational assets
    • Conceptualize interesting and inspiring online events, and coordinate logistics with stakeholders to ensure event success. Once safe to do so, you will also be responsible for developing an offline events strategy and calendar to support the Neighborhood Leads community in your region
    What You’ll Bring to The House
    • A bachelor's degree, or equivalent, with 5+ years professional experience
    • Experience in building and/ or nurturing communities struggling with ideological divisiveness and inclusion
    • Experience in building or managing diversity, equity, inclusion, belonging-focused initiatives, and community members across a wide range of lived experiences and backgrounds
    • A bias towards action, and the ability to work autonomously and manage multiple projects at a time
    • A team-oriented mindset, and the ability to work with a wide range of individuals across different locations and time zones
    • Exceptional critical thinking, problem-solving, decision-making and communication skills
    • Flexibility, and the ability to navigate a fast-paced and often changing start-up environment
    • A passion for community building, and developing human connection at scale
    • A commitment to using tech to support anti-racism and gender equity
    Bonus Points
    • You’ve actively participated in an employee resource group (ERG), ideally in a leadership position
    • You have experience in training development and facilitation
    Apply Now

    Community Manager

    Discord

    Remote
    Community Management
    2/7/2021 2:20 AM
    What you'll be doing
    • Manage the Discord servers for our established Community programs, including the Partner Program, HypeSquad, and more
    • Celebrate and surface the important feedback and incredible stories that come from our community
    • Shape the future of how we build trust and growth in new Community segments, such as working with college students
    • Manage on-brand Community events and activations throughout the year
    • Help establish how Discord engages with our superfans at scale
    • Lead experiments that help scale our community programs and their impact
    • Report on the health of our community servers, and make recommendations for improvement
    • Always promote optimization of process, tools, and teams for best program output
    • Implement new technologies to improve Discord's community programs performance
    • Set and track program performance goals through data measurement tools and dashboards
    What you should have
    • 3+ years of experience in Community Management
    • Degree in Communications or other related fields
    • Track record managing large, external brand communities
    • Experience promoting meaningful relationships through community programs
    • Experience presenting complex data stories to channel owners and team members
    • Can create recommendations and implement new experiments to improve goals
    • Demonstrate the ability to understand important performance drivers against findings
    • Experience using Discord
    Bonus Points
    • Built a Discord server from scratch, for professional or personal needs
    • Understands the best Discord server moderation and community practices
    • Experience using ZenDesk, Chartio, SendGrid, or Hubspot
    • Knowledge of online communities from platforms including Twitch, Facebook, Instagram, YouTube, and Reddit
    • Understanding of or direct experience with content creators
    • Multilingual
    • Can eat vanilla ice cream for every meal of the day
    Benefits and Perks
    • Medical insurance including Health, Dental, Vision
    • 18 paid holidays
    • Unlimited sick days
    • Parental Leave and fertility benefits
    • Supported-employee clubs and Employee Resource Groups
    • Commuter Contributions of $270 a month (pretax)
    • Daily lunches and unlimited snacks
    • Monthly gym and fitness stipend
    Apply Now

    Sr Manager, Community & Growth - Dubsmash

    Reddit

    Remote
    Community Management
    2/2/2021 2:25 AM

    Our community team’s mission is to lead go-to-market for new products, create and execute campaigns to drive community growth, ensure content quality, and generate customer insights that inform Dubsmash’s product strategy. Community Management is a highly cross-functional role at Dubsmash, partnering closely with Product, Engineering, and Design. The community team at Dubsmash is responsible for community growth, content moderation, and content curation.

    We’re working on a suite of exciting new products for our community, and we’re looking for a creative, analytical, collaborative community marketer to join our fast-growing team to support Dubsmash’s growing community of video creators. You will be embedded with the Dubsmash Product team to lead community management for Dubsmash's next chapter as part of Reddit.

    You are:
    • Ambitious. You are eager to drive growth at Dubsmash. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right.
    • Passionate about video. You believe in the future of video and are excited to help creators make a living on Dubsmash by supporting them to build their communities on the platform.
    • Organized. You are able to manage highly interdependent, complex projects and keep various workstreams on track.
    • A communicator. You have deep empathy for communities, creators, and are able to adapt how you communicate to best reach and engage your audience. You have excellent verbal and written communication skills.
    • Data-oriented. You like working with data and insights and pair that with your passion for users to generate balanced and thoughtful points of view for how to take our products to market.
    • A team player. Community Managers collaborate across the Product and Engineering team and with basically every team at Dubsmash. You are able to work with a range of disciplines to execute on your work.
    You will:
    • Build the community team at Dubsmash from the ground up that will be responsible for community growth, content moderation, and content curation.
    • Develop and execute strategies to drive user engagement,
    • Implement new processes and improve existing processes to enable and improve 24/7 content moderation
    • Work closely with cross-functional teams—product managers, and engineering—to develop go-to-market strategy and drive launches for our products
    • Talk often to creators and communities to gather user insights and drive engagement
    • Build meaningful partnerships with top creators, keep them engaged, and support them building communities on Dubsmash
    • Develop product positioning and messaging informed by user research, market insights, and product understanding
    • Build a great initial user experience by developing strategies on how to better improve the content onboarding experience (cold start problem)
    We’re looking for someone who has:
    • 8+ years of relevant work experience that can span marketing, product marketing, community management, content management, or strategy consulting
    • At least 4 years of product marketing or growth work experience, specifically in a content/media company and ideally in a social media or gaming company
    • Experience working on product marketing or growth throughout a product’s lifecycle
    • Experience in content moderation/curation and working closely with product development teams is preferred
    Apply Now

    Community Manager

    Pushstart

    Remote
    Community Management
    2/1/2021 11:04 AM

    Job Description:

    • Community Strategy Development: Set, plan and implement community impact and value strategies to align with Pushstart product goals
    • Social Media Management: Set, plan and implement social media and communication campaigns and strategies
    • Content Management: Provide engaging text, image and video content for all Pushstart channels
    • Building Relationships: Build and maintain relationships with community members, industry professionals and founders.
    • Community Satisfaction: Monitor, track and report community Feedback
    • Community Analytics: Monitor, track and drive community NSM and KPIs to align with community health goals

    Requirements: Prior experience in the following things is MUST: 

    • Proven work experience as a community manager or in a customer success role
    • Experience launching community initiatives (newsletters, online forums, marketing campaigns, etc.)
    • Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
    • Excellent verbal communication skills
    • Excellent writing skills
    • Hands-on experience with social media management
    • Extensive knowledge of online marketing channels, processes and funnels

    Bonus Points:

    • Basic understanding of Tech products and user experience
    • Knowledge of gamification and behavioural analysis
    • Experience of community advocacy and promotion
    • Knowledge of Market Research

    Benefits:

    • Get a chance to lead and manage India’s biggest Network of startup founders and business owners
    • Chance to become part of the core team and get ESOPs within 3-6 month of joining (performance-based)
    • Create a global product from India which will impact the lives of billions across the world
    Apply Now

    Community Manager

    Udemy

    San Francisco
    Community Management
    11/15/2020 11:25 AM
    About the Role:

    Udemy is looking for a versatile and experienced Community Manager to build the strategy and oversee the daily engagement and operations of the Udemy Instructor Community. As one of Udemy’s largest and most valuable instructor programs, we will heavily rely on you to identify ways to further leverage the instructor community platform.

    About You:

    You will define and execute on the community strategy. You will also be a strong internal advocate for instructors, sharing trends and managing feedback loops. You’ll be the go-to problem solver and engagement driver for instructors in the community — embodying the Udemy voice and brand. Additionally, you are a self-motivated individual who can work well with others, but can also manage the platform autonomously.

    Here's what you'll be doing:
    • Define and champion the strategic direction of the community; identify and execute on areas of opportunity to refine and grow engagement for both English and non-English speaking locales
    • Oversee the day-to-day of the Udemy Instructor Community and our remote community moderators: overseeing and participating in conversations, addressing complex escalations, and iterating on our workflows and processes
    • Collaborate with teams across Udemy to create a center of excellence to initiate, launch and manage community programs such as curated discussion posts, product updates, and engagement opportunities
    • Identify and share trends, pain points, and community sentiment
    • Generate ideas for new community content with the opportunity to develop this content end-to-end
    • Own the relationships with third party vendors used for the community, such as the community platform (Khoros), front end development contractors, and our remote community moderators
    • Act as an intermediary with Khoros to perform provide technical maintenance and operational updates, perform regression testing, and manage the community structure features within the Admin console
    • Track and analyze engagement metrics for the community
    We're excited about you because you have:
    • 4+ years experience in a Community Management role
    • You’re strategic and tactical - and gain stakeholder advocacy through qualitative and quantitative data
    • Experience in forum moderation, management, or engagement
    • Excellent written & verbal communication skills
    • Strong sense of empathy for customers
    • Strong project management skills
    • Thrives on working independently and proactively
    • Experience in fast changing environments
    • Technical experience managing the Khoros platform
    • Working knowledge of HTML, CSS, Javascript, and/or FreeMarker is a plus
    • Knowledge of international communities is a plus
    Apply Now

    Head of Executive Community

    Reforge

    Remote
    Community Management
    11/15/2020 11:13 AM

    The Head of Executive Community is an opportunity for someone passionate about building communities and networks to be at center of the world's top tech leaders (including Slack, Uber, Pinterest, Atlassian, HubSpot, LinkedIn, and more).  As part of this role, you will lead the definition, development and growth of Reforge's executive communities across Product, Marketing, and Engineering functions.   This person's development of our Collective/Exec community will be key to unlocking a strategic part of the business that we think will fuel engagement and growth for our participants, further differentiating Reforge as 'the' place to go for accelerating your career in tech.

    Reforge was founded by Brian Balfour (former VP Growth @ HubSpot, 3X venture backed founder) and includes key advisors (Andrew Chen, Managing Partner @ Andreesen Horowitz, former growth @ Uber) and Russell Glass (Former founder/CEO Bizo - acquired by LinkedIn). We are a remote first company and welcome team members based in the US. We offer competitive salary, benefits, flexible vacation, minimal travel requirement, continuing education support and more.

    Reforge is an 8-figure revenue, profitable company that has averaged close to 100% YoY growth over the past 4 years and an average NPS for our programs is 65 .

    ABOUT REFORGE

    Our professional world is changing faster than ever. This accelerating change creates more opportunity, but how we as professionals capture this opportunity is lagging far behind. Professional development and masters level education is a lifelong endeavor, however there is a growing gap of what professionals want/need and the existing options available.

    Our mission is to help motivated tech practitioners do the best work of their careers. By distilling the hard-earned insights from the top leaders in tech, offering a supportive community, and providing key guidance, we enable our participants to drive real results, increase their impact, and lead with confidence.

    We work with the leaders of the fastest growing and most innovative companies such as Uber, Pinterest, Atlassian, and HubSpot to teach frontier topics to today's emerging leaders. Our programs focus on:

    • Results over certifications
    • Going deep, rather than skimming the surface
    • Continuous learning, over static expertise

    In just a couple of years, we've built a thriving community of emerging leaders solving problems at Airbnb, LinkedIn, Salesforce, Amazon, Facebook, New York Times, Peloton, Stitch Fix, and many more. Here are just a few comments from our alums:

    “I got my MBA at Berkeley, but this program has been more transformational for me then the entire two years I spent there. Thank you!”

    “Reforge has easily been one of the best investments of time and money I've ever made in my professional development. I love how the course codifies what I've been doing for the last four years as VP of Marketing.”

    “Reforge is easily the highest quality professional skills program out there. If I had to choose between attending an unlimited number of industry conferences, versus going only to the Reforge, I'd choose Reforge without hesitation.”

    WHY THIS ROLE IS UNIQUE
    • Reforge Network - The role will be the central figure in our community of experts (VP's at top tech companies).
    • Inside View Of Tech - The role is an interesting way to get an inside view of strategies from leading tech companies. You will get to learn from the leaders, see across multiple companies, and become the knowledge expert in some frontier areas in a very short period of time.
    • Brand - Reforge has a top tier reputation within the technology community. Former employees have gone on to roles at Google, Stripe, and other leading companies.
    • Early Stage Startup - For those interested in early stage startups, Reforge is a rare opportunity to join early (30 people) without taking on product-market fit, distribution, funding or compensation risk.
    WHAT YOU'LL DO
    • Define and develop our strategy for our VP and C-Level exec communities across the Product, Engineering, and Marketing functions.
    • Design and facilitate compelling online or in person gatherings to cultivate deep relationships and insights between community members.
    • Learn about members' personal and professional aspirations, and leverage the resources, and leverage our network at Reforge to help fulfill those aspirations.
    • Codify the principles and guardrails of the community, including how members are invited, admitted, and graduated from the group.
    • Experiment with new initiatives, establish repeatable playbooks for the ones that work, and help expand the executive community to other industry functions.
    • Track and report on community engagement metrics on a regular basis.
    WHO YOU WILL WORK WITH
    • Reforge Subject Matter Experts and EIR's - Leaders at companies like Pinterest, Uber, Atlassian, Google, LinkedIn, and more.
    • CEO - You'll work closely with the CEO, Brian Balfour, as new Program production is our top priority. Learn more about Brian here: https://brianbalfour.com
    • Head of Program Ops - You will collaborate closely with our Head of Program Ops, Sara Caldwell, who is responsible for operations for the operations of our educational programs.
    WHAT WE ARE LOOKING FOR
    • Deep strategic insights on how to create a differentiated community of top performers.  Your answers go far beyond starting Slack groups and hosting events.
    • An extrovert at heart—you find deep satisfaction in creating meaningful connections between others.
    • A strong group facilitator.  You know how to ask engaging, deep, and probing questions to draw insights out of others.
    • Structured and concise written and verbal communication.
    • (bonus) A power user of tools like Slack, Airtable, Zapier, Notion, and other no-code solutions to help operationalize and automate.
    • We are open to a variety of backgrounds including venture capital, executive coaching, community, operations, events production, business development, recruiting, management consulting, product management, marketing and others.
    BENEFITS

    The internal mission of Reforge is to create an environment where you create the best work of your career. In order to do that we offer:

    • Flexible/Distributed Work Environment - Everyone does their best work in different environments. We operate as a distributed-first team and offer financial support that enables you to create the schedule and environment that fits to you.
    • Professional Development - We focus on a culture of learning. We offer full financial reimbursement for almost all professional development interests and efforts.
    • Benefits - We offer top rated health, vision, and dental insurance. We cover 100% of monthly premiums for employees, and 70% for dependents.
    • Salary + Equity - We offer highly competitive salary and equity inline with top tier technology companies.
    • Flexible PTO - Having plentiful “off the grid” time is a key to doing your best work. We offer flexible PTO. Take time when you need it. Everyone must take at least 15 days per year, and we highly encourage more.
    Apply Now

    Online Community Manager

    Standing on Giants

    London
    Community Management
    11/15/2020 11:10 AM

    We have four vacancies available in our community management teams, delivering services to globally recognised brands.

    As a Community Manager, you will implement the Online Community Strategy through managing the daily activities of the Client’s online community in your language territory. You will ensure that the community is a safe and healthy environment for its members and you will facilitate engagement in line with the Community purpose. You will be supported by our Head of Community.

    You will be hard-working and quick to learn. Highly self-motivated – you’re the kind of person who’s always striving to do better. If you have an open, honest and collaborative approach to your job, you’ll fit right in.

    Responsibilities

    Community strategy implementation:

    • Support the Head of Community to create the online community management strategy based on the SoG methodology and in cooperation with the Client
    • Lead the implementation of the agreed community strategy for their language community to meet defined objectives

    Community Management:

    • Run the community on a daily basis in line with SoG community management methodology to create a safe and healthy environment for members and facilitate engagement in line with the defined strategy
    • Act as an advocate of the brand in the community, as well as an advocate of the community within the brand, engage in dialogues with members and answer questions where appropriate, providing a superior quality of customer service and support to the community
    • Deal and communicate with community members during crises, unstable or abusive behaviour applying SoG’s methodology for member education
    • Monitor and analyse community performance to ensure agreed KPIs are being met and send regular quantitative and qualitative reports on the community’s progress to the Client.
    Requirements

    Skills & Experience

    • Fluent in English and either, Italian, Spanish or Arabic
    • Excellent communication skills especially in writing, including editing and content creation
    • Outstanding engagement skills including promoting productive behaviours, being relentlessly positive and effectively managing conflicts
    • Great listening and influencing skills; high emotional intelligence
    • Strong analytical skills, including data collection and reporting
    • Effective organisational and prioritisation skills
    • Technical skills including community platform, google suite and Mac knowledge is an advantage
    • Experience in running or managing online communities (forums) or similar client-facing operational experience

    Nice to have

    • Experience in the game, mobile & tech industry is a plus
    • Good cultural understanding of the United Kingdom and the country your community is based in
    • Knowledge of other European languages

    Location

    Location independent, with regular meetings in London, UK.

    Apply Now

    Head of Community

    Dispo

    Los Angeles, Remote
    Community Management
    10/22/2020 10:19 AM

    Call us crazy, but Dispo aims to restore joy to the experience of photography. In fact, we aim to restore joy to modern life. Our generation is the first generation that cannot remember a past without cell phones and social media. I am not shocked that my love for the delight and surprise of disposable cameras is fun for everyone. A digital disposable camera experience allows us to reclaim our lives from our phones. Waiting for developed photos is like Christmas morning. And it allows us to use cameras to live in the moment and tell stories again. Our goal is to become the world’s home for photography’s ultimate purpose: storytelling and connection making.

    Come join my team and live a little- or a lot.

    -David

    TLDR
    • Come build the Dispo community
    • You will have significant autonomy to build the internet’s most joyous, authentic community
    • You will report to the CEO and work hand in hand with all teams
    Who are you?
    • You are a creature of the online world
    • You have made lots of friends online across multiple platforms
    • You have moderated and built communities
    • You have worked in community building professionally for multiple years, managing and building teams
    • You are kind and patient but also assertive and firm in your beliefs
    What else?
    • You are excited to nurture community from new friends to old
    • You will have an ear to the ground, ascertaining community sentiment and generating feedback and ideas for design/eng teams
    • You feel capable leading mission critical trust and security decision making in consultation with the team
    • You can nurture app culture by liaising with social media and marketing teams
    Comp
    • Generous equity
    • Generous vacation
    • Generous benefits
    • Generous food
    • Generous what else? Massages? You are an early employee. Just ask.
    Apply Now

    Community Operations Manager

    Public

    Remote, New York
    Community Management
    10/3/2020 2:53 AM

    We’re looking for a Community Operations Manager to support our rapidly growing community of investors. You’re excited to immerse yourself in a social network that centers on investing, business news, and financial literacy, and enjoy both the people-first interactions and behind-the-scenes maintenance required to keep communities operating smoothly. Past experience in a community or people-facing role is a plus.

    This role is remote for the time being, but will eventually be based in our New York office.

    Key Responsibilities:
    • Enhance the new member experience. You’ll bring a personal touch to welcoming new members to our community, nurturing enthusiastic newcomers into active participants and driving excitement along the way.
    • Keep the community flywheel turning. You live and breathe what’s happening on Public. You lead by example, encouraging thoughtful commentary and dialogue, and moderate activity that doesn’t belong.
    • Delight the Public community. You keep the excitement buzzing by proactively sending swag and other perks to our community members.
    • Keep a finger on the pulse. You keep track of noteworthy people and conversations that are happening on Public. You’re detail-minded and know how to keep the behind-the-scenes looking sharp.
    Benefits:
    • Be part of a company with a real mission you can be proud of.
    • We operate on clear principles that guide our decisions and how we operate.
    • We are growing rapidly, but are still at a size where you will learn A LOT. This role can be a catalyst to grow your skills and experience.
    • We offer great health care plans and pay the full premium for you, your spouse, and kids.
    • This also counts for dental and vision.
    • Commuter benefits are offered as well.
    • And a 401k with matching from the company.
    • Additionally, you can pick your own computer.
    • And receive a corporate card to pay for things you need to get your work done.
    Apply Now

    Community Manager

    Airmeet

    Remote
    Community Management
    9/28/2020 12:42 PM
    What are we looking for?
    • A strong community Manager who can influence communities to use Airmeet. Is well connected in the community ecosystem.
    • Should have experience in managing communities preferably Tech communities
    • Should have a strong online presences on social platforms/blogs/community
    • Should have organized events small/big
    • Prior event / webinar / podcast moderation experience.
    • Has about 5-7 years of experience.
    What can you Expect in the role?
    • Build and engage online communities of knowledge professionals.
    • Define and Drive content/community acquisition strategy to grow product reach in relevant customer segment
    • Engage with influencers and business leaders in technology/business domains.
    • Plan and execute online events, talk shows, fireside chats with guest speakers from the startup / business domain.
    • Represent Brand at relevant events, conferences etc. Build partnerships.
    • Craft compelling messages across marketing channels
    What additional skills will help you stand out?
    • Pro-active ownership
    • Extrovert personality & interested in building authentic relationships
    • Flexible with work challenges & processes
    • Interested or passionate about a hobby/topic of interest.
    • Self-disciplined & motivated
    • Ability to hop on quick calls & lead with confidence
    • Excellent communication skills
    • Background in design and copywriting is a plus
    Why Join Airmeet?

    Let’s talk facts.

    The world is going remote and the future of work is distributed. In such a world, learning from your peers, engaging with your tribe & building authentic professional relationships would be the key part of every knowledge professional’s life.

    At Airmeet, we are laser-focused on creating the world’s best virtual events experience by designing India’s next big SaaS product company and building a unicorn (or a decacorn?) in the process.

    We believe in 100% ownership & flexibility of how & where you work. As a remote-first startup, we look for only the best of the best people around the world.

    Are you an A-player looking to hop on board a rocketship that’s locked, loaded & ready to blast off?

    Apply Now

    Digital Community Manager

    Wyze

    Kirkland, Washington
    Community Management
    9/13/2020 10:53 AM

    One of the most enduring mottos of Wyze is to be friends with our customers. The

    Community Team has a great passion and deep love for our community. We nurture

    and form lasting relationships between Wyze and our customers. Many of these

    customers become regulars that you will become familiar with over a period of months

    to years.

    This team functions as the voice of the customer and passes information

    between the community and appropriate Wyze teams. Strong empathy with solid

    boundaries are key traits for any person joining this team. Team members will

    need the ability to separate acute customer frustration from their perception of the

    customer as a whole. Many of our strongest supporters were once unsatisfied

    customers needing to be heard. Part of the role is maintaining a platform for customers to

    provide feedback that can help Wyze improve our products and services.

    The Community Team facilitates communication both externally and internally with

    engagement-heavy roles. Our consistent work with different Wyze teams allows us the

    scope to facilitate discussion about upcoming projects with aligned or conflicting

    directions. Often, the Community Team is in a position to speak about how company

    decisions will or have been affecting the community. The ability to analyze trends and

    represent them accurately while in multi-department discussions is necessary.


    We are looking for people passionate about Wyze’s vision of making smart tech for

    everyone and democratizing the industry. The ideal candidate would already have genuine interest in technology and consumer gadgets and feel comfortable using smart tech in their own home (including smart cameras and speakers). The Community Team engages in basic troubleshooting online and all members are required to have at least a basic understanding of how our products are intended to function. This allows them to help resolve issues as well as identify and report bugs.

    You already have these qualifications and love what you do!

    ● Empathy while maintaining boundaries

    ● Demonstrated response efficiency

    ● Strong cross-functional communication and collaboration

    ● Strong ownership of cross-functional projects

    ● Distinguishing escalation situations

    ● Prioritizing tasks and delivering timely results

    ● Ability to perform basic troubleshooting for products and services

    ● Ability to respond appropriately to social media posts

    ● Understanding and engaging in community platform culture

    ● Recognizing community guideline violations

    ● Maintaining the approved Wyze voice and tone

    ● Excellent grasp of English with minimal errors

    Bonus points if you can say yes to any or all of the following:

    ● Bachelor’s Degree in Business, Communication, or other relevant fields

    ● Experience managing community platforms (1+ years of consistent work)

    ● Contributing to community growth and health initiatives

    ● Working with and nurturing community volunteers

    ● Experience mediating conflict between community members

    ● Prioritizing necessary work during emergencies

    ● Responding effectively to major community guideline violations and emergencies

    ● Analyzing and reporting community metrics

    ● Experience in beta programs, user surveys, security and privacy


    If a candidate has the required skills but not the desired skills, they may be considered for the Digital Community Specialist position with the opportunity to work toward the Digital Community Manager role over time and with the support of the rest of the team.

    If this sounds too good to be true and you are ready to be part of #teamwyze, then we

    want to hear from you! Please send us your resume or detailed LinkedIn profile and tell

    us a little about yourself with a cover letter that showcases some of the amazing things

    you can do.

    Apply Now

    Community Success Manager

    Icebreaker

    Remote
    Community Management
    9/13/2020 10:17 AM

    As a Community Success Manager, you will report directly to the COO and manage enterprise customers. This is the first hire on the Success team.

    The first 15 hires are a company’s destiny. Not only will you drive higher customer happiness, retention, and expansion of Icebreaker’s business, but you’ll also build the foundation on top of which the Success team will grow. You’ll inform the direction of our platform by ensuring the entire company has a deep understanding of what our customers need. You’ll shape our company culture for years to come.  

    In this role, you’ll support Icebreaker’s enterprise customers, a group of large, distributed name-brand companies that use Icebreaker to build community, culture, and connection. Use cases include:

    • New hire onboarding
    • Trainings and workshops
    • Inter and intra team bonding
    • Happy hours and celebrations
    • Retreats and offsites

    We aspire to build a community-first culture and revolutionize the way people work. Join us!

    Our Dream Candidate
    • Expert relationship manager — Building and managing relationships is your jam. You are friendly, energetic, and warm. Your high emotional intelligence allows you to quickly build deep relationships. These qualities also make you an awesome teammate.
    • Systems thinker — You are strategic and analytical. You think in terms of process and systems, allowing you to manage multiple competing priorities at the same time. You also know there’s such a thing as too much process.
    • ‘Future of Work’ obsessed — You are obsessed with the future of work. You read about it. You talk about it. You might even write about it. COVID-19 has upended everything, and you’re hungry to define what comes next.
    • Embody our mission — Community plays an active role in your life. You know that companies are communities, too. You care deeply about giving all humans a sense of belonging.
    • Icebreaker evangelist — You absolutely love the Icebreaker platform and the human connection it enables. You see endless applications to build internal and external communities at companies, and want the world to know. If you haven’t used Icebreaker yet, come to a demo.
    You Will
    • Manage enterprise-level customers
    • Drive the entire post-sales customer lifecycle: onboarding, training, adoption, support, renewal, expansion, and relationship building
    • Consistently measure, track, and report on the health of your customers to identify opportunities for expansion and address potential issues
    • Build systems and processes from scratch, and see through their implementation in partnership with Icebreaker’s COO
    • Become an expert on work culture and leverage that expertise to advise customers on using Icebreaker to reach their goals
    • Partner with Icebreaker’s COO to build and run the newly formed Icebreaker Customer Advisory Board
    • Act as a voice of the customer: collect and synthesize feedback for our product team to validate (or invalidate) our product direction, and identify new opportunities
    • Prioritize customer experience with a focus on customer happiness and retention
    You Have
    • 4+ years of experience in customer success, client relationship management, or management consulting
    • A proven track record of success managing enterprise-level relationships
    • Experience establishing metrics and reporting on success metrics
    • Excellent people management, communication, organizational, and presentation skills
    • Expertise in community, culture, and connection — and a hunger to keep learning
    • Deep familiarity with — and dare we say love for — tools like Excel, Asana, and Salesforce
    • Ability to thrive in a fast-paced and ever-changing startup environment
    • Former startup experience a plus
    What We Offer
    • Compensation package includes both salary and equity
    • Medical and dental insurance benefits
    • Flexible, remote-first work environment
    • The opportunity to facilitate community and connection

    Interested? Send your resume and a short note about why this role speaks to you to Lisa Conn: lisa@icebreaker.video

    Apply Now

    Community Manager

    MATTER

    Remote
    Community Management
    10/10/2020 2:03 AM

    MATTER is looking for a community manager who lives and breathes our mission and exemplifies it in every interaction with the public. You not only know how to build and cultivate a community from scratch, but you care deeply about the quality of that community — from stoking participation around shared values like understanding and empathy, to setting a high bar for respectful and open discourse, to creating a membership vibe that’s unlike any other platform. Sure, growth is important, but quality is paramount.

    You are a versatile and avid connector and media consumer with 3-5 years of relevant experience. You have a strong understanding of the MATTER crowd, plus an uncanny ability to attract the right people into our universe. You’re a great communicator — both IRL and online — and you pride yourself on being energetic, curious, tactful, patient and fun. You know that building a community people want to be part of is hard work, and you’re here for it.

    ROLES & RESPONSIBILITIES

    You are the proprietor in the ‘café’ that is MATTER. Your remit is everything from attracting new customers and making them feel welcome, to making sure your current customers are stimulated and satisfied. This could include but is not limited to:

    • User outreach

    • Onboarding and other community engagement programs

    • Conversation seeding

    • Comment moderation

    • Community guidelines enforcement

    • Support and troubleshooting

    • Representing user feedback and needs internally

    • Product education and tutorials

    QUALIFICATIONS

    • An avid media and technology consumer with a background in journalism, social sciences, politics, psychology, tech

    • You have a heart for social impact and believe you can make a difference

    • You are calm, diplomatic and don’t get ruffled by dissent or debate

    • You are a leader in your field and geek out on community management

    • You challenge standard thinking with new ideas, approaches and solutions

    • Experience with Asana, Airtable is a plus

    • Customer service experience is a plus

    OTHER DETAILS

    • This will be a full-time position starting in the fall

    • Work is (obviously) remote and can continue to be, but you are expected to be available for meetings at North American East and West Coast times

    FINALLY, we can’t achieve our mission unless we have a diverse team. This encompasses all of the unique characteristics that make us human: race, gender identity, sexual orientation, age, religion, disability, education, political affiliation — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The through-line is always a shared sense of purpose and a commitment to values like honesty, tolerance, and empathy.

    We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

    HOW TO APPLY

    • Email join@willitmatter.com by close of business on August 14, 2020, with the subject line: COMMUNITY MANAGER ROLE followed by your name

    • Let us know in 500 words: If MATTER is your café, what kind of vibe do you set and how? What are people talking about in this café? What do you do if there is a kerfuffle among the customers?

    • Attach your CV

    Apply Now

    Developer Evangelist

    FingerprintJS

    Remote
    Developer Relations
    2/17/2021 10:56 PM

    FingerprintJS is a fully remote company with a strong open-source culture. We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from freelancers to publicly traded companies.

    Our team is ambitious and globally distributed (from North America to Argentina to Russia). We’re both very technical and very friendly.

    We’re looking for a Developer Evangelist to help us engage with our open source community and get feedback on how it's being used and help guide our continued development of the product.

    What we’re looking for 👀:


    Interest in engaging with open source software engineers
    Experience with JavaScript
    Knowledge of Open Source Communities/Github
    Excellent English and Writing.


    Don’t be afraid to apply even if you’re missing a few bullet points in there!

    What we offer:


    Small team, lean hierarchy and no politics.
    Stock options.
    Freedom to grow and experiment. Work on open-source projects and try new things and ideas.
    Ability to influence the product development and quickly grow within the company.


    🌐 It’s a 100% remote position (you must be in UTC-8 to UTC+3)

    To apply, send a link to your LinkedIn Profile or CV with an answer to the below questions:


    Why is open source software important?
    What makes a good developer evangelist?


    Any applications that don't answer the question will be ignored due to the high volume of applications and lack of ability of candidates to fully read the job description :).*

    Apply Now

    Developer Relations

    NEAR

    Remote
    Developer Relations
    2/15/2021 10:59 PM

    Are you a strong developer who loves writing, speaking and teaching other developers about the technology while taking a meaningful role in shaping the experience they have with the platform itself?

    As a developer evangelist, your mission is to educate and engage early adopters and the broader developer community about the NEAR platform by telling a compelling story and backing it up with practical examples. That means doing whatever it takes to bring them into our developer community and keep them actively and happily building within it while learning from their experiences.

    Practically speaking, this means that you will wear a lot of hats. As the core protocol is developed, you will be a key interface with the early adopter community to make sure they will have a great experience on the platform when it is released. You’ll need to build developer tools, write demos/tutorials and otherwise do pretty much whatever it takes to ensure developers have a great experience onboarding to and using the platform.

    Going forward, you will be a visible presence representing NEAR in communities around the world by working directly with our events and community teams. This means everything from speaking to hosting workshops to supporting developers at events. You are the voice of the community to our internal team as well, helping to inform the development and education roadmaps.

    This is a role that will allow you to build real software and also take a public-facing role representing the platform to developer communities. It is one part engineering, one part community and one part education with a sprinkle of marketing and PR.

    Key Outcomes
    • Build demos, SDKs and implementations to help bring early customers onto the platform.
    • Work with the team to produce the technical tools and educational materials necessary to create an amazing developer experience.
    • Represent NEAR as the technical voice at major events and conferences, including speaking and supporting the platform development.
    Key Requirements
    • 4+ years in software engineering at top companies.
    • 2+ years in evangelism, education or other public-facing technical roles.
    • Experience working with blockchain technologies (eg DApp development).
    • A strong track record of speaking, presenting and teaching highly technical topics.
    • A clear passion for both creating software and engaging live communities.
    Apply Now

    Senior Developer Advocate

    Spotify

    Stockholm
    Developer Relations
    2/15/2021 10:49 PM

    Are you passionate about empowering developers to build experiences with Spotify?

    We’re looking for a Senior Developer Advocate to join our Developer Experience squad in Stockholm, whose mission is to Gain a holistic understanding of the developer journey and apply it to advocate for a faster, smoother developer experience. To fulfill this mission, the squad consists of a group of developer advocates dedicated to:

    • Connecting with developers, both to share knowledge about the Spotify Platform and to bring back feedback from the community about our platform and developer resources
    • Sharing their experience with the community through speaking, writing, and participation in developer events
    • Helping make the developer experience simpler and better for all developers by advocating for improvements to the platform and platform resources
    What you’ll do
    • Promote the platform and engage with developers, directly and via online communities
    • Advocate for the needs of developers within Spotify and share feedback received from developers with Spotify product teams
    • Contribute to the community by writing documentation, articles, and tutorials and/or participating at developer events
    • Provide technical support to developers using the Spotify Platform and developer resources
    • Help define Spotify’s developer relations strategy, including crafting content strategy and identifying impactful developer events
    • Work with engineers and product managers to design and launch developer-friendly products for Spotify’s community of third-party developers
    Who you are
    • Experience working in developer relations, developer advocacy, developer evangelism, developer community management, or a related field
    • Have a technical background, ideally comfortable with a major programming language
    • Experience developing resources to support a developer platform (i.e. documentation, tutorials, sample apps, API client libraries)
    • Experience and skills in technical writing and public speaking
    • Strong listening and communication skills
    • Willing to travel up to 30% of the time
    Apply Now

    Developer Advocate

    Peltarion

    Stockholm
    Developer Relations
    11/15/2020 11:16 AM

    We are looking for a Developer Advocate whose heart beats for the latest technology and educating others. You will be responsible for owning and shaping our developer community relationship – helping our community users be successful with Peltarion. This role will serve as the bridge from inspiring people to explore deep learning opportunities and actually getting people to use and get relevant output from the Peltarion Platform. As a Developer Advocate at Peltarion you are:

    • Enthusiastic about developing an active and thriving community of Peltarion users by developing and maintaining communication channels, both digital and in person.
    • Someone who likes to build things - community, startups, organisations, platforms - and figure out the best way to get people to engage with it.
    • Keeping a close ear to the pulse ground of our users – what is going on, what problems are they facing, etc. – in order to channel feedback on platform usage and the functionalities we support, to continue to improve platform usability.
    • Capable of writing and contributing community code that demonstrates the effectiveness of the Peltarion Platform, from real world to fun and engaging use cases.
    • Passionate about translating the potential of the latest technology to real customer value
    We offer a versatile role that includes
    • Helping to attract and expand developer mind-share for Peltarion. For example, activate and motivate usage, be responsive to user needs, figure out and execute programs that stimulate the user base.
    • Being responsible for all activities for our community such as attending conferences, hosting meetups, demos and webinars.
    • Public speaking at developer conferences, meetups and digital events.
    • Creating resources to support the developer experience on our platform (i.e., documentation, tutorials, GitHub).
    • Advocating for the community internally and providing feedback on real-world pain points in the user journey and how that can be turned into commercial opportunities
    Requirements
    • Bachelor’s degree in computer science or similar technical field of study (or equivalent practical experience).
    • A technical background with coding skills in Python, Scala, Java or similar (a few years of professional experience).
    • Commercial experience from working with the end customer in mind, for example as a consultant, a Product Manager or tech pre sales
    • 3+ years of experience from software engineering or application development. Experience from working in a Data Science related field is of course positive!
    • Demonstrated experience in technical writing in articles and solution references, slide presentations, technical demonstration scripts or tutorials.
    • Public speaking skills with prior experience presenting to technical audiences.
    • Communication and presentation – English is required, more languages is a bonus.
    Apply Now

    Senior Developer Advocate

    WP Engine

    Remote
    Developer Relations
    11/6/2020 4:09 AM
    Sell Statement:

    Are you passionate about helping developers be successful? We are searching for an experienced Developer Advocate to join our newly formed Developer Relations team and help build a community of developers focused on delivering world class digital experiences to their customers. Bring your experience to help establish what Developer Advocacy means to WP Engine.

    What's cool about this job.

    Our platform hosts >600k websites and servers >5 billion web requests per day. Most of this traffic is served by WordPress, but our customers are transitioning to modern web stacks like React and Node with WordPress as the data source. The Developer Relations team is focused on developing best practices, tutorials, software, and content that creates a clear path for building best-of-breed digital experiences on WordPress.

    Our culture is renowned; we believe it is meaningful to hire the best and ensure that we provide an environment where the best get better. If you are intelligent, great at solving problems, a hard worker, and an excellent teammate, you may be the engineer that we are looking for!

    The day to day.
    • Create developer content in the form of blog posts, tutorials, guides, starter projects, etc.
    • Design, write, test, and maintain open-source software.
    • Write clean, maintainable code.
    • Be the voice of the customer; work with product and engineering teams to influence the product roadmap.
    • Research new technologies and incorporate them into our content and strategy.
    • Be an outstanding teammate to the other members of your team.
    Your skills and expertise.

    Minimum qualifications:

    • 5+ years of writing high quality, maintainable, deployable, testable, and scalable software applications
    • Experience with Node.js, WordPress, and React
    • Excellent written and oral communication skills
    • Proven history of continuous learning and ability to stay ahead of technology trends
    • Natural problem-solving abilities, an inquisitive personality, and an eagerness to take on the challenge of big problems
    • You are passionate about working alongside customers to determine solution best fits their needs

    Preferred Skills:

    • 2+ years experience in a developer relations role responsible for producing content (i.e. documentation, tutorials, best practices, etc.)
    The perks and benefits:
    • Compensation (We offer market competitive salaries)
    • Health Benefits (100% Paid Employee Medical, Dental, and Vision)
    • 401(k) (Make the most of retirement)
    • Life and Disability Insurance (100% Paid Life, STD, LTD, and AD&D)
    • Generous Vacation Time (Who doesn’t like time off)
    Apply Now

    Developer Advocate

    Chainlink

    Remote
    Developer Relations
    11/6/2020 4:06 AM

    In this role, you will have an opportunity to shape and lead the Chainlink Developer Advocate program. You'll be creating and maintaining a suite of mixed-media tools and guides crafted for a dynamic and growing community of developers. Through highly technical written and spoken content, you will drive the growth of not just your personal brand, but also the Chainlink brand as an unrivaled developer resource. Incorporating elements of education, development, and evangelism, you will simultaneously inhabit a variety of roles in your effort to showcase the unique benefits of Chainlink in decentralized applications.

    Your Impact
    • Take the lead in Chainlink’s developer events making them best-in-class and catered towards developers
    • Inspire and equip developers to use Chainlink. Support Chainlink developers when they need a hand, building a following for yourself and Chainlink
    • Represent Chainlink at developer conferences and events by giving speeches, doing live demos of Chainlink, and interacting with attendees
    • Contribute to Chainlink’s library of How To’s and Sample Code
    • Create and publish technical content (blog posts, troubleshooting/FAQ, case studies, and videos) that will get developers excited about the potential of Chainlink as a developer tool
    • Engage with the community via the most popular online mediums, e.g. Github, StackOverflow, Telegram, Discord, etc.
    • Be an active and authentic participant in the blockchain and Ethereum developer communities wherever they gather, online and offline
    • Provide end-user feedback to Chainlink's Product Management and Engineering teams based on what you’re seeing and hearing in the community
    • Pursue general open-source growth opportunities and best practices, such as bug reports, bounties programs, and sandboxes
    Requirements
    • 4-7 years' experience in the software industry working as a developer, evangelist, advocate, or dev-tools expert
    • Passion for the blockchain space and its power to change the world for the better
    • Exposure to Golang, JavaScript, Rust, and/or Solidity or a keen interest in learning new languages
    • Strong engineering skills; experience in building web and/or mobile applications
    • Strong technical writing skills; ability to clearly communicate complex ideas and concepts
    • Social and hustling skills; a desire to get out and meet people
    • Solid public speaking experience with a comfort level around coding in front of a live audience
    • Passion for inspiring and educating fellow developers
    • Ability to work in a startup environment
    • Willingness to travel and work irregular hours when required
    • Community experience including organizing meetups
    • Understanding of the blockchain ecosystem
    • Passion for building a developer community around the world and desire to invest your energy to make them better
    Apply Now

    Developer Advocate

    BigCommerce

    Remote
    Developer Relations
    11/6/2020 4:04 AM

    BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Developer Advocate. Developer Advocates are responsible for working with our partner and developer ecosystem to build solutions and apps on the BigCommerce platform. Your efforts include working with key developers to understand the needs of the developer/partner ecosystem. Your technical expertise, communication, and presentation skills allow you to build trust and foster deep relationships through one-on-one interactions. You’ll be responsible for executing the strategy to help promote awareness, education, networking, and growth through interactions at meetups, conferences, and social media/online communities.

    Your role as a Developer Advocate is to be an evangelist for the BigCommerce developer experience. Your natural community-building skills will represent BigCommerce to an external technical audience. In this role, you’ll focus on building contagious enthusiasm and empowering developers to explore, learn, create, and sell solutions on our platform. Through your efforts, you’ll identify and work with industry experts to build a network of influencers to spread your message.

    What will you do:
    • Develop expertise in one or more areas of the BigCommerce platform in order to serve as a key contributor within the product development process.
    • Be the "Voice of the Developer" by championing developers within the BigCommerce Product and Engineering teams, translating developer needs into prioritized feature developments using qualitative and quantitative research as input.
    • Engage directly with developers in the online Community.
    • Does proactive and reactive one-one-one outreach with developers to get feedback and improve the experience.
    • Scopes and builds samples, docs, and Developer Blog posts with minimal guidance, producing code and content that is accessibly written for a well-defined audience.
    • Contribute to the direction of our developer content strategy with your industry experience, relationships, and knowledge of developer best practices and concepts.
    • Using your subject matter expertise, evangelize the BigCommerce developer experience by presenting at developer conferences, webinars, and other events.
    • Grow and develop the success of the BigCommerce developer experience finding innovative ways to create additional awareness and momentum.
    • Mentor new teammates, as needed.
    Who you are:
    • 3+ years related professional experience, ideally including 1+ years in Developer Relations, Developer Support, and/or Developer Documentation.
    • Software Engineering background preferred
    • Extensive experience working with APIs and front-end development tools; capable of performing, testing, and debugging requests
    • Formal training or equivalent experience with JavaScript; expert-level HTML and CSS skills required
    • Formal training or equivalent experience with at least one server-side scripting language, preferably PHP or Ruby
    • Strong understanding of code deployment and supporting tools like Github
    • Ability to quickly understand complex, interdependent technical requirements.
    • Excellent verbal, written, and presentation-based communication skills. Consistently delivering well-polished communications both internally and externally.
    • Exceptional ability to communicate with and influence both technical and non-technical audiences from entry-level to C-Suite executives.
    • Willing to travel to attend conferences, meetups, and other events.
    • Work effectively cross-functionally—marketing, sales, product, and engineering with relative ease to champion new ideas and drive business goals.
    • Proactively initiates contributions to team or company goals and implements solutions with minimal direction from others.
    • Sets ambitious goals and works with their manager to ensure alignment with the overall team and business strategy.
    Apply Now

    Developer Advocate

    Orbit

    Remote
    Developer Relations
    10/29/2020 5:51 AM

    👋 Hello! We are hiring a developer advocate to help build awareness for the Orbit Model, application, and APIs and above all make our community members successful at building their communities.

    This role is for an experienced developer advocate who has lived through many of the challenges that we’re trying to solve (like prioritizing DevRel investments and proving ROI) and will have deep empathy for our community.

    Here are some signs that you might be a good fit for the role:
    • You have 3+ years of experience as a developer advocate
    • You have sufficient engineering skills to build demos, call APIs, and support other engineers in their integrations to Orbit
    • You love giving talks, creating content, and building relationships with the community
    • You have experience organizing online or offline meetups or events
    • You feel comfortable guiding and mentor other developer advocates when it comes to building their communities
    Here are some of the things that you could expect to do:
    • Helping create the strategy and vision for all areas of advocacy including content, code, events, and community
    • Build integrations between Orbit and popular community platforms like Discord, Discourse, Slack, and more
    • Build apps on top of the Orbit API and create content that helps other developers and low/no-code users do the same
    • Create content around the Orbit Model that helps developer advocates and open source maintainers adopt and benefit from it
    • Build relationships with key Orbit community members and customers; seek out partnerships
    • Give talks at conferences that address the topics of open source and community building
    • Obtain model and product feedback from the Orbit community and work with the engineering team to implement it

    Note that not all of these things will be asked of you or required. As former developer advocates ourselves, we’re intimately aware of the risk of burnout! Once you’re hired, together we will sit down and make a plan for how we want to focus our advocacy efforts, given the best knowledge we have at the time, and knowing that things may change at the earliest stages of building this kind of a program.

    Apply Now

    Developer Evangelist

    Contentful

    Remote- North America
    Developer Relations
    10/11/2020 10:28 AM

    As a Developer Evangelist at Contentful your main responsibility is to grow, build and support our developer community. You will create example projects, learn and teach modern web technologies while inspiring and connecting with developers around the world.

    What to expect?
    • Building a sense of community and belonging by supporting and getting to know developer using Contentful wherever they are
    • Freedom and flexibility to choose technical topics and projects to work on. You know best how to serve a developer community.
    • Creating content on various channels (the Contentful Blog, GitHub, YouTube, Twitch, etc.) that teaches technical concepts to equip developers with knowledge of tools and techniques that makes them better at their craft.
    • Working together with a team of Evangelists spanning Europe and North America
    What you need to be successful?
    • 3+ years professional web development experience with a focus on JavaScript and frontend technologies such as React, Vue, GraphQL and whatever comes next.
    • You have the experience, patience and empathy to teach developers about best-practices and new technologies, whether in-person, by writing tutorials or by recording a video.
    • You are an active member of a developer community.
    • You are passionate about technology and can't get enough of trying out new things to share them with others.
    • You have experience giving technical talks within an organisation, at meetups, or at events.
    • You have excellent written and verbal English communication skills and have experience with writing technical documentation or tutorials for a developer audience.
    • You are self-motivated: You can work with a minimum of supervision, are capable of strategically prioritizing multiple tasks in a proactive manner.
    • You embrace asynchronous online collaboration and ensure both your peers and your users are successful.
    • Once the Covid-19 situation resolves: you're happy to travel regularly, are able to work irregular hours and some weekends to support user groups, conferences, and other developer events.
    What's in it for you?
    • Join an ambitious tech company reshaping the way people build digital products
    • Work in our beautiful downtown space close to Embarcadero Station, complete with a fully stocked kitchen
    • Health, vision and dental insurance
    • Commuter benefits to help you get to and from work
    • An unlimited time-off policy that rivals the best in Silicon Valley
    • We set you up for success, equipping you with the latest and greatest hardware
    • Use your personal education budget to improve your skills and grow in your career, with extra days off
    • Relocation budget to aid your move to San Francisco and assistance to help you settle down in your new city
    • Plus, Contentful socks! Oh yeah!
    Apply Now

    Developer Relations

    Sanity

    San Francisco | Remote, US
    Developer Relations
    9/28/2020 12:45 PM

    Sanity.io is looking for a creative developer to introduce up and coming developers to Sanity and lead our efforts in creating a more diverse and inclusive community.

    Who are we?

    Sanity.io is the fastest, most flexible platform for delivering content to digital devices and products. Our platform is redefining the CMS market and changing the way organizations collaborate and work with content. Our growing community of developers and editors proves we are improving the working lives of people all over the world.

    Sanity is trusted by organizations from National Geographic to Burger King and MIT. That trust is based on our product’s ability to quickly create customized workflows and content models, drive a programmatic approach to content, and enable organizations to distribute structured content from a single source of truth.

    We believe that you cannot build a great company without a great culture. Read about our values and our reflections on DEI, and join us in building a diverse and inclusive team.

    About the Role

    We are looking for a passionate and friendly developer that loves communicating with developers and helping others succeed with their projects. We like to think of code as a creative medium and you probably do as well. Communicating Sanity.io will allow you to explore a range of different technologies and use cases, so enjoying learning in public will be an important part of what you do.

    At Sanity, you will have the opportunity to be an early member of the team shaping how we teach and communicate Sanity as a developer tool. We firmly believe that software development should be accessible to anyone who wants to learn.

    You will have a special responsibility in leading our efforts around diversity and inclusion in the Sanity community, and work together with the devrel team to put these efforts to action.

    What you will be doing
    • Create sample projects, guides, and tutorials to help explain how people can build with Sanity
    • Develop and lead our efforts to increase diversity, equity, and inclusion in the Sanity community
    • Use social media, video, and writing to reach new audiences and create connections with developers around the world
    • Hold public talks, run workshops, and other training events and represent Sanity in the community in general, with a special focus on underrepresented groups
    • Be part of the team responsible for collecting feedback from the community to create the best possible developer experience
    This may be you
    • Enjoy working with media to create clear and compelling communication
    • First-hand experience from working to elevate under-represented groups in tech
    • Love seeing others succeed by helping them
    • Have a passion for building strong and inclusive communities
    • See code as a creative medium for personal expression
    • Like finding simple ways to explain complex topics
    • Value giving and receiving feedback on creative work
    • Can show us examples of technical blog posts, talks, or other tutoring work
    • Have some online presence and are used to communicating about technology in a public setting

    Not sure you meet 100% of our qualifications? Have an untraditional background? Apply anyway!

    What we can offer
    • You will be a part of a highly-skilled, inspiring, and supportive team, and work in an environment that encourages long-term personal growth.
    • Positive, flexible, and trust-based work environment in a company with Nordic culture.
    • You will be based out of San Francisco, or remote in the US. You will also have the opportunity to work from our office in Oslo (Norway) from time to time.
    • A healthy work-life balance. A balance in life is important to us, and we accommodate flexible work hours that allow for having a healthy work-life balance.
    • Parental leave, health insurance, and PTO days
    • Competitive salary and stock options program.
    Apply Now

    Developer Advocate

    Sendbird

    London
    Developer Relations
    9/28/2020 12:46 PM

    As a Developer Advocate at Sendbird, you’ll connect and collaborate with communities that love chat, voice, and video technology as much as we do. You’ll interact with developers across the globe, advocate for their needs, and help enable Sendbird champions. Your work will foster community for developers integrating Sendbird APIs and will help drive strategy around developer relations. You’ll focus on supporting developers who are learning to or are building applications on Sendbird's platforms, and help create momentum that results in successful adoption of our products.

    WHAT YOU WILL DO

    • Collaborate with our product, marketing, and engineering teams to accelerate the adoption of Sendbird products by conveying feedback from developers, reviewing APIs, and testing our products/new features
    • Build community through the relationships you create with developers; speak externally on conference panels, meetups, and blog about Sendbird technologies and related vertical solutions
    • Be active in our community channels to help our free trial users, e.g. unblock technical problems, identify scaling issues, and help developers that are learning about Sendbird APIs
    • Be hands-on, write demos and sample code or client libraries, and work with Sendbird teams to facilitate and help organize initiatives for our developer community
    • Record videos and conduct workshops that might appear on our YouTube channels, podcasts or other social media platforms

    EXPERIENCE & SKILLS

    • Bachelor’s degree in Computer Science or equivalent practical experience
    • A minimum of 4-6 years of experience as a software engineer, developer, or equivalent experience
    • 3-5 years of experience in a technical consulting or client-facing capacity, e.g. solutions engineering, technical evangelist
    • B2B/Cloud development experience is a plus
    • Experience with some of the following: JavaScript, Swift, Java, RESTful API, Mobile platform such as iOS, Android, React Native, Unity.

    BONUS POINTS

    • Experience with large group communications and presentations including both  technical and business audiences
    • Track record of helping fellow developers
    • Strong written and verbal English skills
    Apply Now

    Developer Advocate

    Postman

    San Francisco
    Developer Relations
    9/13/2020 10:54 AM

    We are looking for a talented and hard-working advocate to join our growing Developer Relations team.

    In this role, you'll work closely and collaboratively within the Developer Relations team to drive API better practices throughout the broader API ecosystem. In addition to advocacy, you will also have shared responsibilities for user education and community engagement.

    Strong preference will be given to candidates based in the Bay Area and other major tech centers located in the US west coast timezone.

    What You'll Do
    • Engage with various kinds of Postman users (including developers, testers, architects, and more) to understand their perspectives, workflows, and use cases.
    • Drive API better practices by creating blog and video content, developing code samples and open source tools, and/or speaking at events
    • Assist with Postman documentation, tutorials, and other education efforts within DevRel
    • Assist with Postman forum management, events, and other community engagement within DevRel
    • Build and nurture relationships with Postman champions and other community leaders
    • Dogfood Postman technology, and interpret user data and community feedback, to drive insights and assist product development
    • Represent the company online and at events
    About You
    • Strong familiarity and knowledge of Postman and its products
    • Strong written, verbal, and interpersonal skills with the proven ability to communicate effectively at all levels internally and externally and across diverse geographies and leveraging remote teaming technologies
    • Demonstrated experience working with developer communities and APIs
    • Two years of programming experience, or a willingness and aptitude for learning technology
    • Experience making data-driven decisions.
    • Able to work long hours and weekends to support short-term projects (when needed)
    Benefits

    We offer competitive salary and benefits, an informal and fun working environment, and provide lunch every day. (Yes, seriously. Every day.) We believe in autonomous small teams taking on big challenges, and we’re intentional about building an inclusive culture where everyone is able to do their best work and be the best version of themselves. We’re building a long-term company, and we want you to be part of it. Join us, why dontcha?

    Apply Now

    Developer Advocate

    Postman

    Bangalore
    Developer Relations
    9/13/2020 10:54 AM

    We are looking for a talented and hard-working advocate to join our growing Developer Relations team.

    In this role, you'll work closely and collaboratively within the Developer Relations team to drive API better practices throughout the broader API ecosystem. In addition to advocacy, you will also have shared responsibilities for user education and community engagement.

    Strong preference will be given to candidates based in Bangalore and other major tech centers in India timezone.

    What You'll Do
    • Engage with various kinds of Postman users (including developers, testers, architects, and more) to understand their perspectives, workflows, and use cases.
    • Drive API better practices by creating blog and video content, developing code samples and open source tools, and/or speaking at events
    • Assist with Postman documentation, tutorials, and other education efforts within DevRel
    • Assist with Postman forum management, events, and other community engagement within DevRel
    • Build and nurture relationships with Postman champions and other community leaders
    • Dogfood Postman technology, and interpret user data and community feedback, to drive insights and assist product development
    • Represent the company online and at events
    About You
    • Strong familiarity and knowledge of Postman and its products
    • Strong written, verbal, and interpersonal skills with the proven ability to communicate effectively at all levels internally and externally and across diverse geographies and leveraging remote teaming technologies
    • Demonstrated experience working with developer communities and APIs
    • Two years of programming experience, or a willingness and aptitude for learning technology
    • Experience making data-driven decisions.
    • Able to work long hours and weekends to support short-term projects (when needed)
    Benefits

    This position will be located in Postman’s beautiful office at 100 ft road, Indiranagar in Bangalore, where you’ll find our fantastic perks including: complimentary meals and snacks, game room, ergonomic workstations, flexible hours, and endless cuddles from our endearing Chief Happiness Officer, Cooper (Cooper is a dog, by the way).

    Apply Now

    Sr. Developer Advocate, IPFS

    Protocol Labs

    Remote
    Developer Relations
    9/13/2020 10:44 AM

    We seek a Sr. Developer Advocate who will help us support, connect, and grow IPFS’s many online and offline communities.

    IPFS is an open-source project that cares deeply about supporting its many communities -- from dweb developers, to browsers, to blockchain projects, to data storage hosts. Having healthy communities is critical for the long-term health of IPFS by ensuring that all contributors and users are welcome, engaged, and getting the help they need.

    As the IPFS Sr. Developer Advocate, you will be responsible for providing tactical support for our engineering community, creating our global community strategy, and executing this strategy on the ground. Day-to-day, you might help us respond to community support questions, coordinate online and offline events, update existing documentation and issues for accuracy, and manage a team of global community ambassadors. Week-to-week in this role, you might design and implement new community engagement programs, conduct community research, and work with our communications and events teams to plan larger conferences and other events. As a Developer Advocate, you will be the face of IPFS to the community and our communities’ advocate to the IPFS working groups. Through it all -- the tactical and strategic work -- your warmth and thoughtfulness will be needed to maintain welcoming spaces for our community members.

    This role comes with a tremendous amount of responsibility, but will also require you to get your hands dirty and execute. If you’re up for the challenge, we’d love for you to apply.

    As a Sr. Developer Advocate for IPFS, you will…
    • Manage developer community communications channels, including Slack, Matrix, Twitter, Discourse, Reddit, email lists
    • Respond to open-source questions & support requests from community members, and help triage support requests to redirect to the appropriate person or team
    • Synthesize product feedback from the community and share with the team
    • Run and coordinate online and offline community events
    • Develop written content to increase understanding and usage of the IPFS protocol
    • Create new community engagement programs to increase the size, reach, and health of our global communities
    • Create a global community strategy that incorporates your insights and research into successful community groups
    You may be a fit for this role if you...
    • Deeply understand distributed computing networks
    • Previously managed communities for open-source projects
    • Have experience with developer relations and developer support
    • Have a technical background, and can code in one or more languages
    • Have strong interpersonal, written, and verbal communication skills
    • Enjoy taking initiative to solve open-ended problems
    Bonus points…
    • Experience writing documentation or producing other content to synthesize and simplify technical concepts for technical and non-technical audiences
    • Have coordinated large events and conferences in the past
    • Have managed community grant or sponsorship processes
    • Experience with P2P,  blockchain, and dapp development tools and workflows
    Apply Now

    Developer Advocate

    Notion

    San Francisco
    Developer Relations
    9/13/2020 10:33 AM

    Notion is looking for our first Developer Advocate! The beauty and challenge of Notion is that it can be molded to fit an incredible variety of uses and applications. Launching an API will open up this field even more, and extend our reach in new and unprecedented ways. We're looking for the right person to build, equip, and empower our global community of developers to create this platform with us.

    • Start at the very beginning: Our API is pre-release, so you would define our developer relations program from the ground up and lead us through launch.
    • Partner with an engaged community: Our users are extremely creative and passionate about the product and the opportunity to build with our API. You'll have an immediate audience that is beyond dedicated and enthusiastic.
    • Join us at a magical time: We've hit profitability and over a million users with a small team, which gives us a huge green field to experiment and move fast.
    • Lead a step-change for our user base: All of our growth has been organic to date. Our API will help Notion reach millions more, and help them do more with it.
    What You'll Do:
    • Create and execute on a launch plan that includes a beta with key partnerships, reference implementations, testing, a constant feedback cycle with product and marketing, high quality documentation, and ongoing community efforts.
    • Help the engineering team create the strongest products possible by capturing developer feedback and contributing yourself.
    • Author and edit documentation. Create your own samples and best practices to share, and help developers build better products and content.
    • Share our APIs and updates with the right audiences to build our community, ensure their feedback makes it into the product, and support them to share content they've created.
    • Partner with engineering to keep the community up to date on the roadmap and releases. Work closely with marketing and sales to tell new stories about how Notion is being used and the value it can provide.
    • Speak at conferences and in other forums to reach Notion developers. Figure out how we can leverage Notion's existing community around the world to build mindshare.
    What We're Looking For:
    • You have a strong technical background and a strong presence in the developer community.
    • You're an exceptionally strong external communicator, adept at interfacing with partners and large audiences alike.
    • You're experienced at rallying internal stakeholders and project managing on a deadline. In particular, you've partnered with engineering teams to deliver anticipated products.
    • You're creative and have an informed interest in marketing and business opportunities that the API will open and accelerate.
    • You're a skilled community leader, at your best when you're informing and engaging large communities so they gain members and momentum over time.
    • You're ready to own a program end-to-end and build an organization that will grow as a pillar of the company.
    Bonus Points:
    • You've been an early developer advocacy hire at a fast growing start up before.
    • You love the Notion product and want to build a community around it.
    Apply Now

    Developer Evangelist

    OneSignal

    San Mateo
    Developer Relations
    7/13/2020 6:11 AM

    As the founding Developer Evangelist at OneSignal, reporting to our VP of Engineering, you will lead our worldwide evangelism efforts. You will be responsible for defining and executing on a strategy that defines how OneSignal builds relationships with developers across the globe. We are seeking a driven, experienced, and enthusiastic leader to help us elevate our relationship with our developer community and drive the next round of 10x growth at OneSignal.

    What you'll do:
  • Lead virtual or in-person events to evangelize OneSignal's product
  • Speak and represent OneSignal at conferences
  • Contribute to documentation, code samples, and sample projects
  • Write technical blog posts and tutorials for the OneSignal blog or partner blogs
  • Participate in online communities & forums with target audiences (Unity forum, StackOverflow, etc)
  • Parter with other engineering and marketing leads to drive forward OneSignal thought leadership
  • Skills and experience:
  • 2+ years experience in a Developer Evangelism role
  • Strong development skills: software development experience in one or more general purpose programming languages (bonus points for Rust), and mobile engineering experience with the ability to create high-quality mobile applications from scratch
  • Experience interacting with RESTful APIS
  • Customer driven mentality, with a drive to go above and beyond to make sure our customers are successful
  • Proficiency in written and oral communications with a strong affinity for technical writing
  • Love of learning, friendliness, empathy, and modesty
  • Apply Now

    Developer Advocate

    Asana

    San Francisco
    Developer Relations
    7/13/2020 6:11 AM

    As an Asana Developer Advocate, your mission will be to build a thriving, connected developer community around the Asana platform. You will work directly with developers from partners, customers, and open-source projects to give them the support and energy they need to succeed.
    As the bridge between external developers and Asana, your relationships and broad view on the developer community will be key to guiding our platform strategy. By soliciting and synthesizing feedback on the Asana API, you’ll be directly collaborating on the the future of the Asana platform.

    Responsibilities

    • Identifying and establishing relationships with critical platform partners
    • Teaming up with Asana Marketing to promote compelling integration examples through our platform marketing sites and email
    • Managing and updating the API documentation
    • Speaking at developer conferences
    • Attending local developer events
    • Writing for our developer audience on the Asana blog and other channels
    • Assisting developers when they run into trouble building with our API and synthesizing their feedback to improve our API and documentation

    Desirable

    • Aptitude for helping platform partners spec and develop their ideas
    • Enthusiasm for open-source software
    • Wisdom on how to nurture a long-lasting developer community
    • Strong technical background
    • Familiarity with the OpenAPI specification
    Apply Now

    Developer Relations Lead

    Vercel

    San Francisco
    Developer Relations
    7/12/2020 1:16 PM

    Vercel's mission is to empower front-end developers in doing their best work, at the fastest possible pace. We’re passionate about our work with that community, and we are seeking an experienced Developer Relations Leader to steward our connection to that community, grow our presence and impact, and provide a conduit for community feedback into all parts of our business.

    As part of this challenging role, you will work closely with leaders and staff from across our whole business, including engineering, infrastructure, marketing, and business development.

    Apply Now

    Social Media Manager

    Revolut

    London
    Social Media
    3/22/2021 5:31 AM

    The Social Media Manager is a broad and important role, encompassing all the digital touchpoints where we may find our customers. We care about our brand and what our customers say about us; this role is one of the main conduits for that.

    You will be working with the Growth team, working closely with related functions such as Performance Marketing and Copywriting. You will also work alongside those in brand roles, to help deliver the brand message, and feedback on how we are perceived.

    The Social Media Manager is a broad and important role, encompassing all the digital touchpoints where we may find our customers. We care about our brand and what our customers say about us; this role is one of the main conduits for that.

    You will be working with the Growth team, working closely with related functions such as Performance Marketing and Copywriting. You will also work alongside those in brand roles, to help deliver the brand message, and feedback on how we are perceived.


    What You Need To Achieve

    • Owning development of strategy and executing using the best processes, defined by you, across:
    • Content (Editorial approach)
    • User generated content
    • Generation across platforms
    • Creating community
    • Social media channels
    What You'll Be Doing
    • Creating, scheduling and publishing content across multiple social media channels
    • Being engaging, funny, responsive and of-the-moment to create viral and shareable moments
    • Using your platform knowledge and creative skills to create boundary-pushing, attention-grabbing social content using the latest affordances on each channel
    • Bringing all of Revolut’s product offering to life creatively, from Metal cards to travel perks
    • Calmly and carefully dealing with customer and tech issues, if needed
    What You'll Need
    • Bachelor degree with minimum 2:1 from a recognised University
    • 3+ years of experience in high-profile social media marketing roles
    • Substantive social media experience either at a high-growth startup, highly-engaging consumer brand or viral publisher
    • Successfully implemented social media marketing campaigns (credentials to prove this) or operated in a limited conceptual space
    • Social media management experience: has managed different social media accounts with very good results
    • Data-driven and know the importance of appropriately quantifying your work
    • Strong copywriting and reviewing skills
    • Strong analytical skills
    • Experience writing creative and engaging content
    • Can work to a specified tone of voice and with brand-led strategic messaging
    • A team player who can collaborate across functions
    • Well organised and can keep cool when working to tight deadlines
    Nice to have
    • Outsize success in a narrow or highly-regulated thematic space
    • Experience working internationally, such as conceiving campaigns that are language-agnostic
    Apply Now

    Senior Social Media Manager

    Peloton

    New York
    Social Media
    3/2/2021 10:28 PM

    Peloton is hiring an experienced Senior Social Media Manager to join our dynamic, Member-focused social media team in New York City. This is an exciting opportunity that offers varied, hands-on work and the flexibility to learn, grow, and develop in the constantly changing landscape of social intelligence. You’ll have the opportunity to apply your knowledge and skills to major moments for our brand, and drive real results around engaging our Members.

    We’re looking for someone with a special focus in executive communications, who thrives on creating strategies to develop individual voices and build on existing thought leadership. You must be an engaging communicator with the confidence to interact at all business levels across the organization, and who can easily translate specialized concepts for any internal audience. Please have a keen attention to detail and a knack for optimizing and creative solutions, and be excited about developing a deep sense of the brand and what motivates our community. We want someone with a specific passion for this specialized area of work, who can also manage multiple projects to support the Director of Social Media on larger strategic initiatives and to help grow and develop our brand’s practice on social media overall.

    Responsibilities

    • Develop or support the creation of effective, high-impact communications and written materials, including social posts, byline articles, talking points, media briefs and emails, aligned with Peloton’s strategic priorities and reflecting our executives’ voice and style.
    • Maintain a master calendar of all executive communication activities, provide recommendations on timing of important announcements, and ensure alignment with the larger communications and social calendar.
    • Develop relationships with internal leaders to stay abreast of content creation and messaging opportunities on behalf of the executive team.
    • Define and manage key processes and develop models for how executive messaging is integrated companywide with Communications, Membership, Social Media, and Marketing teams.
    • Create and maintain processes to measure the effectiveness of communications messaging and campaigns on executive communications channels and own performance KPIs for those channels.
    • Within the Communications and Social Media teams, provide leadership and general social strategy insight on select campaigns and projects, contributing to the work of the social media team more broadly.
    Qualifications
    • Bachelor’s degree with a major in communications, marketing or similar, or substantial experience in social media and communications.
    • Experience in communication strategy/campaign development and execution in a global and fast-growing organization.
    • Ability to work confidently with C-level executives and other stakeholders at all levels.
    • A knack for narrative storytelling and learning and developing a voice on social media.
    • A working background in social media analytics and strategy, and experience presenting social media strategy and results to senior stakeholders.
    • Broad familiarity with social media communities, networks, and tools.
    • Exceptional time-management and task-management skills.
    • Strong computer literacy, including proficiency with Microsoft and/or Google suites,in particular spreadsheets, presentations, documents.
    Bonus Points If You Have
    • A love of developing innovative, effective messaging across different channels and using different tools, including video, emerging digital/virtual tools and social media.
    • Ability to quickly turn around high-quality and impactful copy and visuals.
    • Experience in developing and mentoring junior employees, and working collaboratively with team members at all levels.
    Apply Now

    Social Media Manager

    NEAR

    Remote
    Social Media
    2/15/2021 11:02 PM

    Are you passionate about the blockchain space and building a better internet? Do you know where the important conversations are happening across crypto Twitter and other media channels? Do you understand the unique nature of engaging technical audiences? Are you excited about connecting and motivating people to build communities together?

    As NEAR’s Engagement and Social Media Manager, you will act as the bridge between the fast-moving blockchain community and the NEAR Collective. As a core member of the marketing team, you will work cross-functionally with Community and act as a scout on the ground to bring the best stories to the ecosystem and keep your finger on the pulse of the wider conversation.

    You will be empowered to build clear, repeatable systems for implementing, measuring, and scaling our social media efforts and play a key role in defining and evolving the culture and story of NEAR as we grow. You’re in charge of engaging and growing the NEAR community across every social channel, conveying technical vision and community spirit. You are an amplifier for internal messaging and represent the voice of the community at large. Combining a love for the wild world of crypto social media with a highly organized commitment to growth, metrics, and testing, you will constantly work to optimize and analyze while embracing experimentation.  

    To be successful, you must have deep experience in social media marketing and demonstrated success in growing and scaling social communities in the past. Perhaps most importantly, you need to be familiar with the zeitgeist of the crypto space.

    This is a full-time, remote position.

    Key Outcomes
    • Grow the size and engagement of NEAR's community across social channels.
    • Get a global audience excited about NEAR and the power of the open web.
    • Architect a social strategy that proactively supports our strategic objectives and messaging goals.
    • Analyze NEAR’s audiences across channels and develop engagement strategies that plug into the evolving community conversation.
    • Work cross-functionally with marketing, community, design, and product teams to generate effective content and feed back into their strategies.
    Key Requirements
    • You have rapidly scaled and managed social communities across multiple channels.
    • You have startup experience and/or are excited to be part of a small, scrappy, all-hands-on-deck team.
    • Deep understanding and empathy for developers and demonstrated knowledge of and exposure to the blockchain space.
    • You are a self-starter who can strategize and execute projects from start to finish, but are also a team player and collaborator.
    Apply Now

    Social Media Manager

    Zero

    Remote
    Social Media
    10/10/2020 2:11 AM

    Big Sky Health’s Social Media Manager will be responsible for growing and maintaining our thriving community of social media followers, an active blog, and millions of monthly active app users. This role will also assist with development and execution of multi-channel marketing campaigns and oversee analytics and insights for Big Sky Health’s digital channels. In this role, you will:

    • Develop content and campaign ideas for Big Sky Health’s digital channels
    • Respond to all inbounds across social and online channels
    • Facilitate conversations—both public-facing and via DM—with our users on Instagram, Twitter, Facebook, our #ZeroFasting Facebook group, and other emerging platforms.
    • Partner with Big Sky Health’s nutrition advisor to ensure accuracy of replies to all health-related user questions
    • Manage and grow Big Sky Health’s blog, including posting content and responding to comments
    • Identify and share unique user stories that are surfaced on our digital channels
    • Engage with influencers and keep a log of all brand advocates
    • Maintain a repository of positive follower feedback related to key business categories
    • Complete weekly and monthly analytics reports for digital channels including, but not limited to, social media channels and our brand’s blog
    • Alert team to trending issues related to our products and the broader topics of fasting, alcohol moderation, and meditation
    What we’re looking for

    The individual in this role will enjoy a mix of direct fan engagement, internal process improvement, and insight sharing. If you’ve been looking for an opportunity to nurture a growing online community with the flexibility of working from anywhere, this role could be perfect for you!

    Skills that will help you excel in this role:

    • 3-5 years of experience managing digital ecosystems for brands, with a heavy focus on social media content development and community management
    • You have great judgment, and know when to ask for help versus running on your own
    • You’re able to adapt to a fast-paced work environment
    • You’re a great written communicator—hello, phenomenal grammar skills!
    • You’re able to master writing within the confines of a brand’s voice and tone
    • You’ve managed highly engaged online communities in the past
    • Bonus points: you’ve worked with a digital health company
    How to apply

    Please email your resume and cover letter to careers@bigskyhealth.com.

    We’ve got big dreams and an exciting roadmap that reflects that. Join us!

    Apply Now

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