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Head of Community & Developer Relations

Consensys

Remote
Community Management
🗓
October

At ConsenSys we have a vision of a world where data sovereignty and financial well-being is accessible to every person and organization. We believe Ethereum and decentralized protocol technology is a more trustworthy and equitable foundation for how we create and share value across the web. On this trusted, open source foundation, we can accelerate the world’s transition to a universally accessible network of distributed participants where transparency, security and freedom are fundamental.

Our product suite, composed of Truffle, Infura, Quorum, Codefi, MetaMask, and Diligence, serves millions of users, supports billions of blockchain-based queries for our clients, and has handled billions of dollars in digital assets. As the leading Ethereum software company, ConsenSys enables developers, enterprises, and people worldwide to build next-generation applications, launch modern financial infrastructure, and access the decentralized web. To learn more about ConsenSys, and explore our products and solutions, visit http://consensys.net/.

Why join ConsenSys?

Remote first. You’ll be joining a team based all over the world. Providing the unique opportunity to work with people from many different countries and cultures. Want to work remotely? Go ahead. Or pop into one of our offices? We’ve got you covered in NYC, DC, Dublin, London, Paris, Brisbane and Hong Kong.

Flexible working arrangements. You can create your own journey with flexible schedules and locations. We believe everyone has the right to control their own freedom. Our people can make their own schedule, own their own time, and we encourage you to travel and work from anywhere in the world.

Continuous learning and opportunities. You’ll be constantly exposed to new concepts, ideas and frameworks from your peers and as you work on different projects — challenging you to stay at the top of your game. To support your development we pay for you to learn by offering unlimited access to Coursera, a platform with thousands of courses for you to learn whatever you want, and acquire new skills.

Unlimited vacation/holidays. We value downtime to recharge and reset, ensuring everyone at ConsenSys has work/life balance. Company-wide we participate in “zero productivity” days every quarter to take a break from work, shut down, and sit back and relax.

One of the most recognized tech companies in the blockchain ecosystem globally. Work experience at ConsenSys is a tremendous reference for your future career. You’ll join a network of entrepreneurs and technologists that reaches the edge of our ecosystem.  

ConsenSys is the leading Ethereum software company. We enable developers, enterprises, and people worldwide to build next-generation applications, launch modern financial infrastructure, and access the decentralized web. Our product suite, composed of Infura, Quorum, Codefi, MetaMask, and Diligence, serves millions of users, supports billions of blockchain-based queries for our clients, and has handled billions of dollars in digital assets. Ethereum is the largest programmable blockchain in the world, leading in business adoption, developer community, and DeFi activity. On this trusted, open source foundation, we are building the digital economy of tomorrow. To explore our products and solutions, visit here.

About the role:

As Head of Community & Developer Relations, you are responsible for the building lasting relationships between ConsenSys, our products (Infura, Quorum, Codefi, MetaMask, and Diligence), and the user and developer communities.

You manage a sizeable team of user community advocates, developer community advocates and developer evangelists who are responsible for bridging engineering, product, and marketing functions via code, content, and community.

On a daily basis, you may be spending time on the following activities:

  • Oversee development of technical tutorials and code examples for ConsenSys products.
  • Work with the web team and all relevant product stakeholders to maintain an up to date Developer Portal.
  • Manage the operational efficacy of the Developer Relations team, including responsibility for drafting and maintaining OKRs.
  • Interface with Marketing Leadership to ensure alignment related to campaigns, events, and marketing activities catered toward developers.
  • Interface with Product Marketing Managers to ensure product needs are met related to tutorials, developer events, technical content, guides, and in-person / virtual presentations.
  • Collaborate with the content / PR team to create technical content and guides for the company, spanning multiple product lines.
  • Oversee staff managing community properties, including Discord, Meetup, Discourse (for MetaMask and Infura), the Developer mailing list, and the ConsenSys Academy Learning Management System.
  • Oversee staff managing the ConsenSys Ambassador program.
  • Oversee development of external Developer Training Programs, including content development and training of individuals delivering content, via ConsenSys Academy and the Professional Services team.
  • Serve as a technical resource and subject matter expert across all product lines at ConsenSys, with familiarity of the products and services that ConsenSys offers.
  • Expected to step in when needed to help both the Marketing, Customer Success, and Product teams with work related to technical content development, developer outreach, or technical training. Must be comfortable working cross functionally.
  • Interface with Developer Relations and Developer Evangelists at other crypto companies to ensure that ConsenSys is represented accurately and fairly in the Ethereum and Blockchain Developer Ecosystems.

JOB REQUIREMENTS:

The ideal candidate is a technologist who understands the Ethereum blockchain ecosystem and is a passionate advocate for any an all improvements that will deliver a delightful experience for developers when they use ConsenSys products such as Infura, Quorum, Codefi, MetaMask, and Diligence,

The ideal candidate is a strong written and verbal communicator. You must be able to facilitate and run meetings.

Breadth and depth of knowledge are expected from this role. You should be able to quickly gain, retain, and deploy technical knowledge, and mentor / develop direct reports (as well as collaborators) to build technical knowledge and capacity within the organization. You should be able to manage and scale a relatively large team, give direction and feedback, and be responsible for the professional development of your team members.

Past experience as a developer or computer science teacher, and blockchain coding skills, are a plus.

Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.
ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
ConsenSys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found here.

Apply Now

Senior Community Manager

Recur

Remote
Community Management
🗓
October

If you don’t know Crypto or the NFT industry, this isn’t for you! If you are passionate about Crypto, and have experience in some way shape or form, keep reading!

This is a completely remote role and can work anywhere in the US.

RECUR is building the future of digital collectibles on-chain, known as Non-Fungible Tokens (NFTs) – the newest Unicorn industry.

Global brands are interested in venturing into NFTs to establish new connections with their fans. However, they are very careful about who they work with, especially in the cutting-edge world of blockchain. RECUR is founded by the perfect blend of leaders in the brand licensing space and technology leaders from top cryptocurrency exchanges, digital asset trading desks, financial institutions, and blockchain software companies. Investors include Joseph Lubin, co-founder of Ethereum, Winklevoss Twins, Courtside VC, Hashed, and many more.

RECUR is seeking it’s first Senior Community Manager to join the team full-time. This is an exciting opportunity to join a passionate and fast-growing company where you will lead the growth of the RECUR brands and community in the nascent and growing NFT space.

What you will do at RECUR
  • You will create THE best in class approach to community engagement in Discord and make RECUR brands forever unique with their own feel & quirks, different from anything else out there
  • You will exercise your master skills in Discord bot commands, figuring out what bot commands we should include in our channels and why
  • You will collaborate with other teams at RECUR such as Gamification to incorporate into Discord, Marketing to create contest channels, community events or to make and maximize on announcements
  • You will actively manage community platforms and reply to users including helping them get answers to technical and non-technical questions with support from the customer team
  • You will figure out how to create and maximize different channels by making sure each has a purpose and is working towards a core goal, decide which should be broadcast only, how often users can write in each channel and what barriers are needed to enter a channel
  • You will figure out how to incorporate and empower brand influencers and streamers as well as partnering with other community managers and volunteers as needed
  • You will work with operations and legal to craft policies around engagement to make smart decisions about what is and is not off limits
  • You won't just be on top of industry trends, you will be setting them
What you will bring to RECUR
  • 4+ years of experience as a Community Manager ideally in the Crypto or NFT space
  • Extreme passion for and experience engaging in the crypto/NFT community
  • Strong track record of success growing online communities from scratch, measured against monthly and quarterly goals
  • Experience creating content on Discord is a must
  • Experience with other social platforms including Twitter, Reddit, Medium, Substack, Instagram, Youtube and Podcasting
  • Wit, creativity, the ability to influence others and superb attention to detail
  • Ability to successfully collaborate with different teams on projects with tight timelines
Benefits & Perks
  • Commitment to being a remote-first company & embracing remote work best practices
  • Company sponsored Health, Dental and Vision Benefits, 401K with 2% match
  • 3 weeks paid vacation, 10 company holidays and fully paid parental leave
  • Industry focused lunch & learns, swag and the and flexibility to get tooling you need
  • The chance to work with incredibly passionate people on a mission to shape an industry!

This is a completely remote role and can work anywhere in the US.

#LI-REMOTE

Apply Now

VP of Community

Recur

Remote
Community Management
🗓
October

This is a completely remote role and can work anywhere in the US.

RECUR is building the future of digital collectibles on-chain, known as Non-Fungible Tokens (NFTs) – the newest Unicorn industry.

Global brands are interested in venturing into NFTs to establish new connections with their fans. However, they are very careful about who they work with, especially in the cutting-edge world of blockchain. RECUR is founded by the perfect blend of leaders in the brand licensing space and technology leaders from top cryptocurrency exchanges, digital asset trading desks, financial institutions, and blockchain software companies. Investors include Joseph Lubin, co-founder of Ethereum, Winklevoss Twins, Courtside VC, Hashed, and many more.

RECUR is seeking a VP of Community to join its team full-time. This is an exciting opportunity to join a fast-growing team, where you will build and lead RECUR’s community organization, championing the fan at every stage of the process throughout all of our branded experiences. As VP of Community, you will be the ultimate advocate for our user base, driving engagement and fan experiences through a multichannel approach utilizing creativity, novel community building tactics, and a data driven approach bringing fans the most delightful community experience possible.

What you will do at RECUR
  • Build and lead RECUR’s Community team, scaling it to support RECUR’s brand portfolio across multiple platforms & verticals
  • Create & define THE best in class approach to community engagement in Discord, Reddit, & Twitter, ensuring RECUR’s NFT experiences foster community growth for both new and existing fans alike
  • Develop Community team processes, ensuring best in class community guidelines & management, maximizing efficiency and a fan first approach across multiple platforms including Discord, Reddit, & Twitter
  • Establish & Define the unique characteristics of each of RECUR’s online communities including the overall voice and day to day rhythm & beats.
  • Collaborate with RECUR’s other team leaders cross functionally ensuring the community voice is heard across product, marketing, liveOps, etc. in order to continue serving the community with the best experiences possible
  • Organize and manage teams of passionate community volunteers who will help drive and coordinate fan experiences across social channels
  • Optimize team processes using a data driven approach, tracking goals and performance metrics for the community teams to drive improvements over time.
What you bring to RECUR
  • 5+ years of experience building and leading a Community team to support massive online communities, crypto and NFT experience preferred
  • Extreme passion for and experience engaging with the crypto & NFT communities
  • Strong track record of success growing online communities from scratch, measured against monthly and quarterly goals
  • Experience creating content on online community platforms such as Discord, Twitter, Reddit etc. is a must
  • Experience with other social platforms including Twitter, Reddit, Medium, Substack, Instagram, Youtube and Podcasting
  • Wit, creativity, the ability to positively impact online communities
  • Superb attention to detail
  • Ability to successfully collaborate with different teams on projects, prioritizing tight timelines
Benefits & Perks
  • Commitment to being a remote-first company & embracing remote work best practices
  • Company sponsored Health, Dental and Vision Benefits, 401K with 2% match
  • 4 weeks paid vacation, 10 company holidays and fully paid parental leave
  • Industry focused lunch & learns, swag and the and flexibility to get tooling you need
  • The chance to work with incredibly passionate people on a mission to shape an industry!

This is a completely remote role and can work anywhere in the US.

#LI-REMOTE

Apply Now

Community Manager

Assembly Media

London
Community Management
🗓
October
About the job

About Assembly

Assembly was formed by converging best-in-class teams at Edelman to lead US and UK based integrated communications marketing on behalf of Microsoft. Assembly offers a tightly integrated storytelling machine working across a variety of Microsoft properties from Commercial, Corporate, Xbox and Skype to Microsoft Stores and the Microsoft central marketing group. Assembly is a member of the Daniel J. Edelman Holdings family of companies.

The Role
The award-winning Social Team at Assembly UK is looking for an experienced and energetic Senior Community Manager / Social Strategist to join its growing team. This is an opportunity for a smart, media-hungry Social Strategist with a passion for entertainment, to work on one of the world’s largest technology brands. The candidate will primarily support the Xbox UK social team on day-to-day management of Xbox 4.5m follower strong UK social portfolio, as well a major hardware and game launches including blockbuster Microsoft Studio franchises Forza, Gears of War and Halo. The candidate will also support the team on strategic work across the wider Microsoft social portfolio, including channels for the Microsoft Experience Centre.

The candidate should have 4+ years of experience in a social, advertising agency or integrated marketing firm, and be proficient in community management and moderation, content creation, online publishing, social strategy (including a good understanding of the role of paid media), managing owned social media channels and influencer engagement.

Both the role and clients we work with are exciting and fast-paced – you will need to be a passionate consumer of video games, digital media and a keen participant in online culture.

What will the right person for this role do?

This role will develop, manage and execute social, influencer, content, and channel strategies, as well as supporting in the development of junior team members.

Community Management

  • Plays a hands-on role in managing the team responsible for the public persona for the brand through community management on channels, including developing channel specific post copy.
  • Provide input on the types of content that engage communities & identify the communities that are most-likely to engage
  • Provide social media reporting support and assess the impact of the social strategy on the community.
  • Have a working understanding of the role paid media in the distribution of social content and the broader marketing mix.

Creative Support

  • Helps identify and define content-based truths and trends in order to create effective social media content.
  • Develops and manages content calendars and channel plans, and with production partners where applicable to deliver the content for these plans
  • Plays an active, informed role in creative brainstorms and strategic planning.
  • Plays a key role in executing Xbox partnership requirements, focusing on Xbox recent ongoing position as the official gaming partner of the English Football Association. Some - knowledge and appreciation of the UK football landscape preferred.
  • Analyze and monitor the social media landscape and identify potential trends for channel implementation
  • Some Photoshop / In Design proficiency a benefit but not a requirement

Influencer Social Engagement

  • Discovers, analyses & presents influencer social engagement decisions
  • Can translate a campaign concept into influencer-friendly briefings and guidelines

Client Management

  • Act as lead day-to-day contact with Social Team lead and client team, managing needs and social team requests.
  • Manage communications between client teams and agency social team.
  • Helps identify and define operational strategy and comms internally and externally.

Assembly was founded in 2014 as a dedicated Microsoft agency within Edelman, the largest independently owned public relations company in the world. Within Assembly, we have converged the best of Edelman to service Microsoft, providing comprehensive communications solutions across public relations, social media and community management, audience strategy, measurement, internal executive communications and creative. Assembly and Microsoft have enjoyed a 25+ year partnership together and we support Microsoft business in 14 countries across the world. We are the lead social agency for some of Microsoft’s largest channels, including @microsoft brand social, @microsoftlearn and @msPartner. In 2019, Edelman was recognized by AdAge as one of the top 10 creativity companies in the U.S., as well as awarded as a 2019 Best Place to Work.

For more information please visit: www.edelman.com

Apply Now

Community Manager

Framework

Remote
Community Management
🗓
October

At Framework, we believe the time has come for products that are designed to last. Founded in San Francisco in 2019, our mission is to remake Consumer Electronics to respect people and the planet.


Our first product is the Framework Laptop, a thin, lightweight, high-performance 13.5” notebook that can be upgraded, customized, and repaired in ways that no other notebook can. To support this, we're also creating a marketplace to enable an ecosystem of new, used, and refurbished products and modules.


We come from successful consumer electronics startups including the founding team of Oculus, and we’re funded to fulfill our mission. We care deeply about building a diverse and inclusive team, and we hope you do too!


The Position

We're looking for a fantastic Community Manager to join the Framework Team to foster, grow, and support the wonderful community of customers and developers using our products. This includes managing and moderating our rapidly growing community forum, jumping into our social feeds and subreddit, and coming up with initiatives and events to bring the Framework mission and philosophy out into the online world. We're looking for someone who has unstoppable positivity and enthusiasm along with the technical knowledge to engage on complex hardware and software topics.


This is a remote position open to anywhere within the US.

Responsibilities
  • Moderating and managing the Framework Community, encouraging positive discussion and debate.
  • Participating in our social feeds and pages across Facebook, Instagram, Twitter, YouTube, and Reddit to be a voice for the company and our brand.
  • Contributing to our knowledge base and proactively capturing new issues and solutions identified by community members.
  • Providing support and partnership for our repair shop and hardware developer communities.
  • Capturing and condensing community sentiment and desires to help inform future product development.
  • Inventing and kicking off new community initiatives to drive our mission of remaking Consumer Electronics to respect people and the planet.
Requirements
  • 2+ years of experience managing highly-technical communities or social feeds online.
  • Deep familiarity and enthusiasm around PCs, spanning hardware and software.
  • An incredibly positive approach to providing feedback and support and wrangling challenging people problems.
  • Previous experience with forum software, social feed moderation, and support ticketing systems.
  • A love for writing and great technical and creative English communication skills.
  • An understanding of how to adopt and develop the brand voice of the company.
Nice-to-haves
  • A passion for environmentalism, repair, DIY, and/or PC gaming.
  • Expertise at support automation and setting up new community and support systems.
  • Familiarity with Linux and Windows.
  • Experience creating and curating photo and video content for communities.
  • Fluency in languages beyond English and familiarity with working with multi-lingual international communities.
  • Experience working in a startup environment.
What we offer
  • Competitive salary and equity
  • Flexible work hours and locations
  • Be an early member of Framework's team and get to shape the strategic direction of our operations
  • The chance to work at a startup that is fixing the consumer electronics industry

APPLY FOR THIS JOB


Apply Now

Social Media & Community Manager

Chamber of Digital Commerce

Remote
Community Management
🗓
October
About the Chamber of Digital Commerce

We are a long-established trade association that sets the bar for advocacy and promotion of the blockchain and digital ledger technology industry. As the world’s largest trade association representing the blockchain industry, our mission is to promote the acceptance and use of digital assets and blockchain-based technologies. Through education, advocacy, and working closely with public policymakers, regulatory agencies, and industry, our goal is to develop a pro-growth legal environment that fosters innovation, job creation, and investment. Our work spans almost every facet of the legal and policy arena, and we create effective strategies and outcomes that help drive industry forward. For more information, please visit our website.

The Chamber of Digital Commerce seeks a full time Social Media & Community Manager with at least 2 years of relevant experience to join our fast-paced team. The manager should be a strategic and creative social media guru with a passion for building communities and influencer networks and a clever self-starter who is passionate about the future of money, cryptocurrencies and blockchain.

Essential Responsibilities:
  • Create and post both proactive and responsive content on social media platforms (Facebook, Telegram, Twitter) in a timely manner
  • Expand the presence and participation of the Chamber on Telegram, Tik Tok, Twitter Spaces, Discord and YouTube, as well as podcasts through engaging content, ideas for compelling discussions and outreach to community managers
  • Build relationships and increase engagement with our online community, and foster a positive sentiment towards the Chamber brand
  • Relay relevant community feedback to internal stakeholders
  • Create strategies and tactics to highlight on our work, the issues we engage in and other critical topics for the crypto and blockchain community
  • Utilize monitoring platforms to identify and track organic PR and social media metrics and analyze web and community traffic for monthly reports
  • Assist with influencer outreach and management, including podcast hosts and producers
Requirements:
  • Experience with, or strong interest in, cryptocurrencies and blockchain technology is strongly preferred
  • At least two (2) years of experience in a social media/community management role
  • Creative, collaborative, flexible, and eager to learn in a fast-paced, entrepreneurial environment
  • Strong understanding of the ins-and-outs of social media platforms, including Facebook, Twitter, Telegram, Discord, YouTube and others
  • Understanding of backend reporting within social media platforms and able to create reports without additional tools
  • Strong writing and verbal communication skills and knowledge of marketing practices
Benefits:

Our benefits program includes healthcare, dental, vision, life insurance, flexible holidays and vacations, and 401(k).

Apply now

Apply Now

NFT Community Manager

OneFootball

Berlin
Community Management
🗓
October

Here at OneFootball, we provide our users with the ultimate personalized digital football experience. We have been building quality products over the last 12 years, working to the highest of standards to partner with some of the biggest clubs in the world, including FC Bayern Munich, FC Barcelona and Juventus.

Building upon our close relationship with our users, we are embarking on a new frontier in the Blockchain/NFT space. Together with the most prolific companies within the NFT space we have developed a unique approach to this new exciting opportunity, bringing a sustainable approach towards growing the sports/NFT ecosystem.

Your Role
  • Build a strong and engaged community in the NFT/Crypto space by growing the Twitter, Discord, Reddit and other recommended channels
  • Drive community growth, engagement and retention via creative campaigning and ongoing social media interaction, such as commenting, liking, following
  • Moderating our social channels, keeping them clean and free of spamWork closely with marketing, business and partnerships to support to broader vision and advise some of the biggest football clubs in the world how to educate their fanbase about NFTs
  • Provide insights on top performing content, assess trends and constantly adapt to the latest developments in the community
  • Have excellent social and networking skills, with the ability to persuade and negotiate with some of the top NFT influencers
  • A self-starter who likes to come up with new ideas and see them through to their implementation, taking ownership of the whole process
Requirements
  • Knowledge and experience in online community buildingStrong affinity to tech and understanding of the crypto/blockchain space
  • Ability to introduce and moderate best practices or frameworks for community development and growth
  • Ability to deliver creative content paired with excellent copywriting skills
  • Experience with community chat platforms, integrations and related tools (Discord, Reddit, forums)
  • Have a high degree of end-user empathy and envision and understand how they will interact with a blockchain product or service and what will and won’t appeal to them
  • Self starter, positive attitude and ability to work both independently and as part of a team
  • Ability to quickly learn and teach new technologies and ecosystems
  • Excellent written & spoken communication skills in English
  • Experience in the DeFi space is a plus

Apply now

Apply Now

Community Manager

Tenet

New York
Community Management
🗓
October
About Tenet:

Tenet is using technology, data, and design to build the all-in-one sustainable finance platform. With Tenet’s platform, good financial decisions and a sustainable lifestyle are no longer mutually exclusive. Our first product launching in Q4 is a next-generation electric vehicle loan. We are backed by leading investors and looking for exceptionally smart and mission-driven people to join our growing team.

Role:

Welcome new members to the Tenet community. Engage members and make sure that they are successful in their loan applications and onboarding to the web/mobile app. Accessible and passionate about the mission of Tenet, able to help members meet their financial and environmental goals with Tenet. Must be experienced in social media and promotional events to establish a strong presence for Tenet with members of our community and environment and technology affiliation groups. Foster the trust and brand loyalty of Tenet’s members.

Responsibilities:
  • Organize and participate in events to build community and boost brand awareness.
  • Responsive to member questions, concerns, and suggestions.
  • Maintain internal knowledge base and external FAQ for common member questions.
  • Establish social media presence (e.g. Instagram, Reddit, Twitter) with existing members and our core audience of electric vehicle owners.
  • Establish and manage a beta tester program for new Tenet products.
Requirements:
  • Passion for building community and delivering a great member experience
  • Excellent communication skills (written and verbal)
  • Active in environmental and tech communities
  • Proven work experience as a community manager
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing a blog/newsletter)
  • Ability to identify and track relevant community metrics
  • Hands on experience with social media management for brands
  • Attention to detail and ability to multitask
  • Ability to execute quickly and with precision
  • Bachelor degree in Marketing or relevant field
Our Values:
  • Accountable and Results Oriented: Takes personal ownership. Reliable and trustworthy in meeting their commitments. Maintains focus on the goal and delivering solutions.  Fundamentally oriented to move quickly and hustle. Has the audacity to think very big and accomplish progress on their vision every single day.

  • Analytically Rigorous: Data-driven in decision making wherever possible. Seeks precision and information to support beliefs, but can make tradeoffs and does not see the world in terms of black and white. Well informed in terms of customer preferences and perspectives. Not hand-wavy in their approach.

  • Communication: Strong presence. Can clearly articulate complex ideas and information in a compelling narrative to a diverse set of audiences across levels and functional areas.  Inspires confidence with internal and external stakeholders.

  • Drive / Entrepreneurial Spirit: Strategic self-starter with a high degree of energy and dedication. Identifies new opportunities and takes action to bring them to market. Can build from the ground up and enjoys rolling up their sleeves when needed to move things forward.

  • Intellectual Curiosity and Creativity: Considers themselves to be hyper curious and always pushes the boundaries to do things better and differently vs. just reverting to what is known. Consistently seeks to learn new things and comes up the learning curve extremely quickly.  

  • Obligation to Dissent: Has strong opinions and will debate in an informed and respectful way. Willing to raise their hand and force difficult conversations when things are going wrong or could be done better.

  • Velocity: Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking and consistently executing quickly with precision.

Apply Now

Community Manager

Gables

Remote
Community Management
🗓
October

We’re looking for a smart, savvy and incredibly personable leader to apply for our Residential Property Manager position. If that description sounds like you, come join the top echelon of our staff in this vital position. Keen intelligence and business smarts are required for the position’s main aim: producing the highest possible net operating income of the community under your supervision. Your varied responsibilities include implementing cost-control and revenue improvement programs as well as developing annual operating budgets and sales and marketing plans. Your enthusiasm, leadership and managerial skills are essential for motivating, supervising and training your staff with group sessions to keep members up-to date on the latest advancements. You’ll also stay abreast of trends in your market by understanding demographics and competition as you implement your brilliant strategies to make your Gables property the hottest and most profitable community in town.

  • Maintain an excellent customer service relationship by adhering to the 10 Pledges of Customer Service
  • Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs
  • Establish and implement leasing goals, while managing an effective lease expiration program
  • Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments
  • Manage a highly skilled on-site staff with effective recruitment, training, motivation and development programs
  • Develop yearly operating budgets/forecasts and sales/marketing plans. Accurately create, prepare and convey all operational and financial data to the Regional Manager in a timely manner. Work with the owners to identify community goals and objectives. Be responsive and receptive to owners' needs, goals, and objectives
  • Maximize rental income while minimizing expenses through effective planning and control
  • Effectively monitor all income, including delinquencies
  • Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
  • Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated
  • Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise owner's reports to substantiate the analysis
  • Effectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve the highest standards with shopping report scores
  • Implement programs for resident retention and service request follow-ups
  • Introduce and monitor effective lease renewal programs
  • Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
  • Direct efforts to implement sales and marketing plans which effectively maximize rental income and result in high occupancy
  • Ensure that an adequate number of units are market ready
  • Design an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff
  • Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed
  • Implement and monitor the Gables Great Rewards program
  • Communicate effectively with owners, residents, and on-site associates
  • Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed
  • Create staffing schedules and ensure they are consistent with community needs
  • Assist and ensure all customer complaints are handled promptly and appropriately
  • Adhere to established company standards for screening applicants for residency
  • Adhere to Standard Operating Procedures
  • Other tasks or duties as assigned by supervisor

If you're passionate about exceeding goals and providing exceptional customer service experiences, come join Gables in our mission of Taking Care!
  • Not ready to apply? Sign up for our job alerts to learn about future openings of interest by clicking the “my account” icon at the top of the page and selecting the job alerts option from the drop down.


Apply Now

Director of Community Education USA - M/F

Agorapulse

Remote
Community Management
🗓
October

Are you passionate about higher, professional, and/or adult education? Are you a lifelong learner? Do you strive to help better people and make them more professionally efficient? If yes, please read on ...  

We seek a Director of Community Education with significant experience in the fields of social media and education—someone who nurtures and educates live and online communities by vocation. We want to find an individual who loves social media and breathes to help people conquer new challenges on their paths to fulfillment.

As a core leader on our creative and energetic community team, you will consistently work to convert content into learning, generate new ideas to drive robust and trusted certifications, foster a collaborative and dedicated learning community, and ideate innovative educational solutions that our existing team cannot yet possibly imagine.

If this all sounds exciting/like you and you are looking for remote work based in the U.S. or Canada, Agorapulse wants you to bring your relentless work ethic, strategic curiosity and empathetic people skills to our team, reporting to the Head of Global Community.


KEY RESPONSIBILITIES
  • Own all learning initiatives and lessons in Thinkific learning management system (LMS)
  • Develop a deep understanding of existing curriculum and ability to identify lesson gaps
  • Apply established adult education curriculum construction and practices
  • Cultivate community among learners, creating content and maintaining an editorial calendar specific to them, as well as organizing cohorts and other collaboration
  • Establish a path and cadence for ongoing content updates, based on social media platform/industry changes and newly developed tools and skills
  • Work with respected agency owners, influencers and high performing sole proprietors to hone (and open badge) micro-certifications and their associated assessments
  • Grow curriculum and its knowledge base, through research and collaboration, creating new assessments and challenges for social media professionals of all skill levels
  • Map existing industry certifications to curriculum and determine how much “transfer credit” each represents toward completion of community certifications
  • Establish work channels with universities to bolster educational certifications and create curriculum partnerships
  • Craft nurture workflows to progress learners through curriculum and assessments.
YOUR PROFILE
IDEAL CANDIDATE
  • Passionate about education and social media, with at least five years of professional experience in each
  • Expert curriculum-builder
  • Demonstrated community-builder
  • Never done learning or sharing knowledge
  • Excellent written and verbal (including on camera) communicator
  • Highly organized
  • Outcome-driven
  • Self-motivated team player

If you think you fit the profile, we want to hear from you!

WHY US?

Agorapulse is a human centric company with strong values (honesty, collaboration, reliability, excellence, passion and caring).

We believe that collective success is an integral part of the wellbeing of all in the workplace. Whatever the environment in which our employees work, we strive to offer them stimulating working conditions so they can give the best of themselves:

  • Remote friendly,
  • Great atmosphere, regular retreats,
  • Motivating remuneration, benefits,
  • Respect for work/life balance,
  • 20 paid vacation days, 5 sick &personal paid days, 10 Bank holidays, and extra paid day per year spent (capped to 4),
  • Participation to the health insurance, dental & vision coverage, 401k, HSA.
  • Career development,
  • Glassdoor rating 5 stars (check us on Glassdoor)

Apply for this position

ABOUT US

Agorapulse is a leading Social Media Management platform that enables agencies, businesses and marketers to manage all their social media messages, schedule and publish content, identify key influencers, monitor social channels, and get stunning reports - all in one easy to use dashboard.

With more than 8000 customers worldwide, Agorapulse is a profitable company consistently rated as a 'High Performer' by industry experts and customers alike.


WORKING AT AGORAPULSE: We’re a group of highly motivated, hard working individuals working out of 14 countries spanning 4 continents. Deriving happiness and joy from our work is part of our DNA and we strive as a company to empower our teammates to reach their professional AND personal goals. That said, we’re in it to win it in our space - it’s no accident that we’re ranked #1 in customer satisfaction. We’re nimble, we’re lean, and we’re humble - but we think and dream BIG. And while most of us work remotely, we foster and enjoy a culture where every colleague seems just a cubicle and click away.


Agorapulse is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Agorapulse is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Apply Now

Senior Manager, Community Experience

Upwork

Remote
Community Management
🗓
October

Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives.

Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere.

The Upwork Community’s vision is to be the world’s work Community. Our mission is to enable, elevate and amplify our amazing Community of talent. We know great, well-served talent will drive the most success for our clients.

As the Senior Manger, Community Experience you will be responsible for looking at our end-to-end experience, with primary responsibility for building out our Groups, Gamification, and Ambassadors/Advocacy programs.

This is an exciting opportunity to play a meaningful role in reimagining what Community can be, and deliver some incredibly impactful programs to our amazing Community of talent. Come help us change how the world works.

Your Responsibilities:
  • Stakeholder management - You will play a key role, together with the Director, Community in establishing and nurturing relationships with our key internal stakeholders. The Community will be a key enabler of success for many parts of the business and this role will be a central part in bringing that to life.
  • People leadership - A major part of your role will be to hire, lead and develop a diverse team of Community program managers.
  • Micro-Communities/Groups - A big part of this role will be to develop and lead our Groups strategy in collaboration with the Director, Community and others. This is a key initiative that will enable deeper relationships, and more discreet and meaningful opportunities for the Community of talent.
  • Gamification - An important part of your role will be to define and deliver our Gamification program for Community. This will be highly cross-functional in nature due to how we already gamify our platform.
  • Ambassador/Advocacy - An exciting opportunity for this role is to build out our first Ambassador program. This will really drive advocacy and evangelism from our most engaged and active members of the Community.
  • Measurement - Working with the Director, Community you will be responsible for developing the right measurements for our Experience programs, attributing clear business value to the outcomes.
What it takes to catch our eye:
  • Proven experience in leading Community engagement and experience initiatives.
  • Experience with dedicated Community platforms (e.g. Khoros, Vanilla, Salesforce).
  • Proven experience working in a highly matrixed organization, and delivering business value with cross-functional partners and stakeholders.
  • People management, with a proven track record of building and developing high-performing teams.
  • Experience in using Community programs to drive varied business metrics.
  • Exceptional communication skills: You are well versed in collaborating with peers, customers, executives, and tailoring your message accordingly. You can take various input and ideas and distill them to a cohesive and measurable strategic message.
  • The spirit of innovation and entrepreneurship: you are not afraid to take risks, think bigger, and never settle.
Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Life at Upwork page to learn more about the employee experience.  

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Apply Now

Community Coordinator

Peer 2 Peer University

Remote
Community Management
🗓
October

Peer 2 Peer University (P2PU) is a U.S.-based non-profit organization that supports peer learning around the world through a model we call learning circles: study groups that meet in public spaces to work through free educational materials together. We are a small team with staff in Berlin, Cape Town, Detroit, and Phoenix.

Our role supporting learning circles is multifaceted: we build open source software for managing meetings, we train groups to facilitate learning circles, we maintain an online community for facilitators, and we develop and curate open educational resources. In late 2021, we’re launching two exciting new initiatives: an institutional membership program for library systems (“Teams”) and a pilot for credit-bearing learning circles in partnership with College Unbound.

We are searching for a Community Coordinator with a background in community experience and customer support to oversee our existing virtual community, help support our new initiatives, and define a meaningful overlap between the two. To start, the community coordinator role will be a 4 day/week contract position (32 hours/week; ideally Monday-Thursday) for one year with the hope and intent to extend. You can be based anywhere so long as your working day overlaps with 9–12PM Eastern US time. Salary starts at USD $40,000.

Primary Responsibilities
  • Manage asynchronous support channels (forums, email, social media) to answer questions and orient new community members (approx. 5–10 inquiries/week)
  • Contribute to ongoing maintenance of P2PU’s user-facing documentation and community-curated course library
  • Collaborate with Production Lead to document community stories and insights across public news channels (newsletters, blog posts, social media)
  • Collaborate with team to coordinate and host regular community events (monthly calls, yearly gatherings)
  • Run at least 1 learning circle per year to gain experience with the model, test P2PU’s software tools, and explore new learning materials
  • Work with Partnerships Lead to build Teams relationships through onboarding, facilitation training, 1:1 support hours, and quarterly check-in calls
  • Shape the presentation and offerings of the library membership program by documenting success stories and collecting member feedback on desired updates to learning materials, software features, and support systems
  • Coordinate with partners at College Unbound to support students participating in learning circles for academic credit
Qualifications
  • Strong communication skills in English (both verbal and written) across a variety of mediums and audiences (including those with limited English or digital literacy). Communication skills in other languages are a plus!
  • Comfortable using or learning Google Suite, Gitbook, Discourse, Mailchimp, Wordpress, and Github. (A basic understanding of writing Markdown will come in handy too.)
  • Systems thinker who instinctually considers how everything we do contributes to the bigger picture.
  • Intellectually curious and deeply passionate about challenging the hegemony of formal education through community-based learning. Desire to learn new things about both technology and education.
  • Organized self-starter able to set and meet deadlines, proactively communicate, and create or improve internal processes when needed.
  • Comfortable working in a distributed/online setting with colleagues across a 9-hour time zone range and able to travel globally up to 4 weeks/year (when it’s safe to do so).
To Apply

Please send a resume and a short cover letter to thepeople@p2pu.org with “Community Coordinator” in the subject line by September 20, 2021. In your cover letter, please let us know how this work aligns with your personal and professional interests and why you are well suited for the job.

P2PU does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

Community Intern

Contra

Remote
Community Management
🗓
October

Contra is all about transforming the future of independent work. We are looking for a Community Intern to join our fast-growing community team and help us build the best community for independents.


You will be responsible for working alongside the community team on initiatives to strengthen our community, including user outreach and identifying power users.


This is a contract / independent position and requires a total of 20-30 hours / week for 3 months, exact timing to be discussed in the interview process.

How you’ll make an impact:
  • Goal-driven with community initiatives and responsibilities
  • Work closely with our community team to understand our user and team needs
  • Discover and engage with talented independents internally and externally
  • Source high quality resources and job opportunities
  • Engage actively with independents from around the world
You’ll be successful here if you:
  • Are a current undergraduate student or a recent graduate
  • Are excited about a remote-first environment
  • Love participating in user outreach
  • Passionate about bringing communities together and helping users better understand a product
  • You are an A+ communicator (both verbal + written)
  • Are located in a timezone 3hrs +/- San Francisco
  • Have prior experience working independently (nice to have)
  • Have experience building online communities (nice to have)
Our interview process
  • Interview w/ Madi (30 minutes)
  • Interview w/ Zoë (30 minutes)
  • You will receive a final answer from Contra no later than one week after your final interview!

About Contra

Contra is a professional community for the independent digital workforce. Digital professionals use Contra to create stunning visual profiles, earn money commission-free, and build high-quality professional communities and referral networks. Contra was founded just over a year ago by a group of independents who were tired of existing professional networks that are blind to the needs of digital professionals and is rapidly paving the way for the future of work, or the "passion economy" (a term coined by one of our earliest investors). Our June product launch, the first Annual State of Independence report, was the #1 product of the day, #2 of the week on Product Hunt. We're also one of just a few companies partnering with TikTok to launch their TikTok Resumes Product.




Learn more about Contra

Contra on TikTok (our target audience is Gen Z)

Contra on Twitter

Contra in the Press

Ben on Twitter (our Co-Founder, CEO)

Gajus on Twitter (our Co-Founder, CTO)

APPLY FOR THIS JOB


Apply Now

Community Market Research Internship

Gartner Research

Stamford
Community Management
🗓
October

About the role:

Are you motivated by ideas? Are you interested in a career in Market Research? When you join Gartner Research, you’ll be part of a leading-edge team that values expert insights, bold ideas and intellectual courage. This is your chance to directly influence the world’s leading organizations.

What you will do:
  • Assist in conducting world-class research to generate actionable insights for C-Suite executives across the business and their teams, helping them solve key business problems and transform the way their organizations operate
  • Contribute to the development and engagement of our own internal community
  • Develop skills and gain exposure to various market research functions such as research design, data management, insight generation, and data visualization
  • Advance your knowledge in research by learning from market research experts
What you will need:
  • Enrollment in university program as a rising college senior with expected graduation date within 1 year
  • Creativity and curiosity
  • Familiarity with research methods
  • A working knowledge of Excel, PowerPoint
  • Programming skills in Python, R or SPSS preferred
What you will get:
  • Competitive salary, generous paid time off policy, charity match program, and more!
  • Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching
  • Collaborative, team-oriented culture that embraces diversity
  • Professional development and unlimited growth opportunities

#LI-Remote

#EarlyCareers

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 203-964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:59917

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Apply Now

Head of Community

Edvo

Remote
Community Management
🗓
October
What is Edvo?

Do you ever feel overwhelmed by the amount of information you wish you understood? Have you ever tried to read something and have difficulty focusing or “noisy” thoughts? How many browser tabs do you have open right now?

If you’re having a mini-panic attack right now, rest assured, you’re not alone. We are barraged every day with noise, with too little time, and way too many ill-suited tools to cope with it.

At Edvo, we’re creating a new way for people to take control of their destiny by making better sense of the world and thinking for themselves. We aim to help people think critically, better organize thoughts, take control of their learning, and make better sense of the increasingly complex world around them.

It’s not enough to just build a good product – we must also carefully consider first-principles of cognitive science, human-computer-interaction, privacy, trust and business ethics. Making sense of the world and organizing your digital life within it is about connections, and we aim to foster an ecosystem that’s bigger than Edvo itself.

What does it mean to be an Edvo team member?

We believe that a strong team requires soft skills every bit as much as analytical skills. We seek unusually skilled and emotionally-intelligent communicators. We ask questions early and often. We don’t know things – we perceive things. We don’t need to have good answers, we strive to have good questions.

We're looking for someone who LOVES bringing people together and understands community-building at its core. Someone who can leverage both their creative side and analytical side. This role includes both strategy and execution.

In this role, you’ll be responsible for:

Community Building: You're someone who can amplify resonance within a group and bring people together to create, share, and exchange value. You've built communities from scratch before and understand what it takes to create a space where people feel inspired to engage and create value for each other.

Organic Growth: You're someone who is a strong functional thinker and understands the importance of Message-Market Fit. You are always up to date on tools that can help us get our message out to the people who need to hear it, and love experimenting to find ways that get our message out to the most amount of those folks organically. You understand a variety of channels and have organically grown communities before. Your analytical and data-oriented side will be very important here, and you'll be able to combine it with your creative side to drive momentum.

Brand Building: You'll be working closely with the CEO to plan, ideate, and implement initiatives that raise awareness for Edvo's vision and create resonance with people. You'll get a strong understand of our brand voice and play an important role in ensuring it remains strong and consistent.

Building a foundation: Work we do today can make our future work better and faster. Since our brand is tackling a complex problem, we’ll need to build a foundation that is flexible and allows us to adapt to a wide variety of learning needs. By investing in our own productivity, we can get more done with less – we can work smarter.

What's it like to work at Edvo?

We're remote-first, so you can work from anywhere in the world. We maintain core working hours of 11AM to 3PM Pacific, when we're all online and available at the same time. We strive to be clear in our communication and our foundation is based on trust.

We lead with empathy. We are problem solvers and we recognize that the first step is to have an intimate understanding of our users' unique experiences. Whether it’s discussing feedback with our community or working with a team member on a project, we always listen and ask questions. We aren’t one-size-fits-all; we provide thoughtful solutions, celebrate differences, and commit to collaboration.

We believe that the way we think is influenced by the way we learn. If we can build tools for helping people learn better and expand their knowledge more effectively, we can help them think better, make fewer mistakes, and navigate life with confidence.

How to apply

If you’re interested in this role, reach out to Shireen at shireen@edvo.com and let her know what you’re up to and why you align with Edvo. Feel free to share any relevant projects that you’ve been working on. We’re excited to meet you!

Apply now

Apply Now

Community Lead

Edvo

Remote
Community Management
🗓
October
What does it mean to be an Edvo team member?

We believe that a strong team requires soft skills every bit as much as analytical skills. We seek unusually skilled and emotionally-intelligent communicators. We ask questions early and often. We don’t know things – we perceive things. We don’t need to have good answers, we strive to have good questions.

We're looking for someone who LOVES bringing people together and understands community-building at its core. Someone who can leverage both their creative side and analytical side. This role includes both strategy and execution.

In this role, you’ll be responsible for:

Community Building: You're someone who can amplify resonance within a group and bring people together to create, share, and exchange value. You've built communities from scratch before and understand what it takes to create a space where people feel inspired to engage and create value for each other.

Organic Growth: You're someone who is a strong functional thinker and understands the importance of Message-Market Fit. You are always up to date on tools that can help us get our message out to the people who need to hear it, and love experimenting to find ways that get our message out to the most amount of those folks organically. You understand a variety of channels and have organically grown communities before. Your analytical and data-oriented side will be very important here, and you'll be able to combine it with your creative side to drive momentum.

Brand Building: You'll be working closely with the CEO to plan, ideate, and implement initiatives that raise awareness for Edvo's vision and create resonance with people. You'll get a strong understand of our brand voice and play an important role in ensuring it remains strong and consistent.

Building a foundation: Work we do today can make our future work better and faster. Since our brand is tackling a complex problem, we’ll need to build a foundation that is flexible and allows us to adapt to a wide variety of learning needs. By investing in our own productivity, we can get more done with less – we can work smarter.

What's it like to work at Edvo?

We're remote-first, so you can work from anywhere in the world. We maintain core working hours of 11AM to 3PM Pacific, when we're all online and available at the same time. We strive to be clear in our communication and our foundation is based on trust.

We lead with empathy. We are problem solvers and we recognize that the first step is to have an intimate understanding of our users' unique experiences. Whether it’s discussing feedback with our community or working with a team member on a project, we always listen and ask questions. We aren’t one-size-fits-all; we provide thoughtful solutions, celebrate differences, and commit to collaboration.

We believe that the way we think is influenced by the way we learn. If we can build tools for helping people learn better and expand their knowledge more effectively, we can help them think better, make fewer mistakes, and navigate life with confidence.

How to apply

If you’re interested in this role, reach out to Shireen at shireen@edvo.com and let her know what you’re up to and why you align with Edvo. Feel free to share any relevant projects that you’ve been working on. We’re excited to meet you!

Apply Now

Community Operations Manager

Zapier

America
Community Management
🗓
October

Hi there!

We’re looking for a Community Operations Manager to join the Community team at Zapier. The Zapier Community Operations Manager is responsible for managing operations within the Zapier Community team, including the development, application, and maintenance of strategic documentation, workflows, infrastructure, and analytics. You’ll work closely with the Director of Community to ensure our strategy is reaching far and wide and collaborate with community team members on a variety of interesting initiatives.

The perfect person for this job enjoys wearing all the community hats, never having two days feel the same, and might lean a bit more towards the community nerd side of things. Your current or previous title was probably something like community manager, community architect, community engineer, or community operations.

If you’re interested in launching your career at a fast-growing and profitable startup, then read on…

We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.

About You

You’re a skilled community professional. We’re looking for 5-8 years of experience in community management and related fields (customer support, technical support, innovation, knowledge management, etc.), bonus points for externally facing customer support oriented communities and super points for SaaS. You’re comfortable wearing most of the community management hats, but lean more towards the technical and operational side of things. CSV files bring you some sort of twisted joy and you know the soul sucking horror a badly designed navigation bar can cause.

You’re an excellent communicator with a personable and approachable attitude. Between being a 100% remote team and being the community team, we spend a lot of time communicating one way or another with each other, our users, and our peers. You might not entirely love strangers, but you’re capable of explaining a concept, persuading others, and bonding over shared nerd things.

You’re innovative, creative, and resourceful. You try as many angles as possible to secure opportunities to make the community successful. You keep up on industry trends, are comfortable navigating the automation/no-code space, and take initiative when faced with a problem. You are super comfortable taking a squishy and ambiguous problem and doing the research and brainstorming needed to develop a range of solutions.

You believe relationships are critical to success. You’re excellent at building relationships within the Community and the company, are comfortable pitching new ideas, and you keep an eye out for potential partnerships that create value for everyone involved.

You’re solid at time management. You’ll juggle a variety of fast-moving projects, and as a part of a distributed team, you’ll be trusted to work with minimal supervision. As a part of a growing company, you have an opportunity to make a big impact, and you’re keen to build processes that’ll make your job more efficient over time.

Things You’ll Do
  • Develop, deploy, and support community initiatives. As the Zapier Community is still relatively young and the self-serve initiatives are growing by the day, you are ready and able to help brainstorm, strategize, build, and launch a wide variety of experiments, projects, objectives, and initiatives.
  • Create opportunities for our community to build meaningful relationships with Zapier and one another.
  • Collaborate with Marketing and Product and Design teams to bring community to life by way of content, events, promotions, gamification and ideation. Act as a liaison to assist in the alignment of messaging, content, and product updates.
  • Drive Zapier’s Community engagement strategy and keep us moving forward every single day.
  • Identify, drive, and track relevant metrics of success, reporting on community metrics, customer experience, and community engagement.
  • Maintain our tool stack and make sure we’re always running like we think we are. Work with our infrastructure and enablements team to troubleshoot, diagnose, and improve.
  • Maintain Zapier Community. Ensure we’re consistently following our style guidelines, optimizing UI/UX, and our pages are up to date.
  • Be a strong advocate for our Community across the entire company, demonstrating its value to our organization.
  • Travel of 5% - 10% for company retreats that rotate to various cities throughout North America.

About Zapier

Zapier helps people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

The Whole Package

Location: Americas (PST, MST, CST or EST) and EMEA (GMT or GMT+1) timezones

Our distributed environment lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

Compensation:
  • Competitive salary (we don't use remote as an excuse to pay less)
  • Great healthcare + dental + vision coverage*
  • Retirement plan with 4% company match*
  • Profit sharing
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents of biological or adopted children
  • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
  • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
  • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

How to Apply

We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please make sure to answer each question.

After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Apply Now

Community Lead

Vitalize

Remote
Community Management
🗓
October

Vitalize seeks an entrepreneurial, detail-oriented, highly organized team member who is passionate about community building. The Community Lead position offers an exciting opportunity to play a hands-on role in growing an investing community that empowers "angel investing for everyone." Experience in community building and 3+ years of work experience are required.

The Community Lead position reports to the Director of Marketing and is a full-time role to start immediately.

Key Responsibilities

Member Recruitment and Onboarding

  • Execute member growth strategies as laid out by the Director of Marketing, generating leads through marketing, press, and educational efforts
  • Sign up new leads and onboard them to the Vitalize Angels platform

Member Engagement and Education

  • Be the point person for answering member questions
  • Organize virtual events with guest speakers for members (AMAs, Fireside Chats, etc.)
  • Assemble virtual events for members to connect with each other (Small group and 1 on 1)
  • Facilitate engagement in our member Slack channel
  • Maintain metrics on our community engagement efforts

Newsletter

  • Create an ongoing newsletter for community members
  • Regularly evaluate newsletter metrics within ConvertKit and determine any necessary adjustments to our strategy

Investments

  • Schedule and run webinars for community investment opportunities
  • Aggregate member feedback on investment opportunities via Slack and email; coordinate with the investment team on any follow-ups required
  • Answer member questions about open deals

Research

  • Conduct "best practices" research on community building
  • Curate the top resources on angel investing for our members, sharing them through Slack and our email newsletter on an ongoing basis

Platform & Founder Community

  • Assist Vitalize portfolio companies with customer connections facilitated by our community members and broader networks
  • Track the connections and assistance provided to portfolio connections via Airtable
  • Manage our founder community in Slack
Your Profile
  • You are a people person
  • You are extremely detail-oriented
  • You communicate proactively
  • You are passionate about innovation
  • You are resourceful and adaptable, with the ability to solve problems & improve processes
  • You are professional and organized
  • You are able to work independently and as part of a team
  • You are able to juggle multiple projects at once and have a high comfort with ambiguity
Required Skills & Experience
  • Background in community building
  • Experience starting or leading a business or major initiative at school, work, a non-profit, etc.
  • 3+ years of work experience
  • Strong written and oral communication skills
  • High comfort with Notion, Slack, Airtable, ConvertKit, and other productivity apps.
  • Location is flexible although Chicago, San Francisco, or Los Angeles is preferred
About Vitalize

Vitalize is a venture capital fund that invests in seed stage software companies focused on future of work + learning. Vitalize has backed amazing startups such as The Mom Project, Placer.ai, Elevate K-12, Toucan, Zero Grocery, Enklu, Zingtree, and many more!

Vitalize Angels is a community of 225+ investors writing 15-20 checks per year into high-potential pre-seed software companies in future of work + learning.

To Apply

Interested individuals should apply by DM'ing Justin Gordon on Twitter (@justingordon212) with a link to your application. This could include your resume, social media profiles, a video about how you would contribute to this role or a static document such as a deck or traditional cover letter. The application should highlight what you could bring to the role and should take someone five to ten minutes to review in its entirety.

Note: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Apply Now

Community Moderation Program Manager

Discord

Remote
Community Management
🗓
October

At Discord we recognize that our moderators are the foundations of any good community. Moderators don't just keep the peace—without them, the servers that feel like home to so many of us just wouldn't be the same. We believe that by empowering these community leaders with the resources to succeed, we won't have to just imagine a place- we can help make it a reality.

As a member of the Community Moderation team you'll be interacting directly with moderator teams across a variety of programs and communities, and be providing support for moderators navigating our growing moderator ecosystem. You'll help lead volunteer moderator teams across a wide variety of community projects and answer user questions related to our education and community initiatives. You'll also be working closely with internal teams at Discord on major cross-collaborations that impact communities across the platform, both big and small, with a dedicated focus on community health and safety.

What you'll be doing
  • Coordination and participation in live and digital events representing Discord's community moderation efforts
  • Produce education products and content, such as the Discord Moderator Academy
  • Plan a content roadmap and curriculum that spans a variety of mediums, from articles to fully structured courses and learning paths, as well as audio resources like podcasts and educational video content focused on building and moderating communities, large and small
  • Plan community events across Discord's moderator communities, including learning opportunities, product showcases, interviews with academic collaborators, and teams from throughout Discord's organization
  • Facilitate regular meetings with the moderators in our programs to announce project updates, coordinate on program initiatives, and provide continuing education
  • Meet with VIPs and stakeholders to address urgent safety concerns and answer moderation or server questions
  • Triage reports, questions, and other concerns relation to community moderation initiatives
What you should have
  • A deep commitment to online safety and supporting moderators who build healthy online communities
  • Strong problem solving, troubleshooting, and investigative skills: we believe in getting to the root of the matter instead of just addressing symptoms
  • Familiarity with operational tasks that support rapidly-growing programs
  • Incredible interpersonal skills: members of the team interface with moderators from all walks of life directly, and should have integrity, empathy, and understanding in working with them
  • Exceptional communication skills, written and verbal
  • Ability to navigate a fast-growing company and organization dedicated to community moderation
  • Project and program management skills and experience driving cross-team collaboration
  • Familiarity with data dashboard software
Bonus Points
  • Fluency in Spanish, French, or German
  • Experienced in developing healthy and vibrant communities
  • Experience with content creation geared towards education
  • In-depth knowledge of internet culture and trends
  • Familiarity with ticketing systems, enough that you know keyboard shortcuts
Benefits and Perks
  • Medical insurance including Health, Dental, Vision
  • 18 paid holidays + 4 weeks PTO
  • Unlimited sick days
  • Parental Leave and fertility benefits
  • Supported-employee clubs and Employee Resource Groups
  • Commuter Contributions of $270 a month (pretax)
  • Daily lunches and unlimited snacks
  • Monthly gym and fitness stipend

Apply Now

Community Manager

First Round

San Francisco
Community Management
🗓
October

First Round is a seed-stage venture capital firm that is committed to connecting startup entrepreneurs to the knowledge, people, and companies they need for maximum impact. Uber, Roblox, and Snackpass are some of the companies we’ve been fortunate to partner with — and we’re just getting started.


We're searching for a Community Manager to join our mission to build and serve the world's strongest community of entrepreneurs. We're looking for someone who is excited to help us curate the incredible community of founders and operators across our companies. Your main focus will be to nurture the First Round Network, our internal platform that connects everyone inside of our 250+ companies. The First Round Network is the source of truth for employees at the companies we back, and a cherished resource for the First Round community. It's the place for thousands of our community members to connect and share knowledge.

Your core role as a Community Manager will include:
  • Manage First Round Network. You’ll help find answers to questions, post and curate content that is relevant to our community, and set up Ask Me Anything sessions with experts in our community. You'll provide administrative support to ensure that Network is a high-quality resource including updating our user database and cleaning up content shared. You’ll update and add new resources to our Resource Library to best support our companies.
  • Create email marketing content. You’ll write the weekly community newsletter to update our members about upcoming events and news. You’ll create and send new user onboarding and product feature update emails.
  • Create experiments to drive user engagement. You’ll analyze First Round Network user engagement patterns, create and analyze surveys to improve our programs and facilitate meaningful connections with thousands of community members.
  • Plan events. You’ll plan virtual and in-person events from start to finish. The events will take many different forms: large speaker events, small training sessions, interactive group discussions, and more.
You could be a great Community Manager at First Round if:
  • You are an execution machine. When you're tasked with something, it's done with the utmost thought and care. You have a knack for details and never drop a ball. You feel a sense of accomplishment after seeing a project come to fruition and can't wait to take on the next task with the same level of energy.
  • You are a great writer. You’re someone who can synthesize big ideas into tidy bullet points and important takeaways (like these).
  • You are analytical and data-driven. You love getting into data, pulling insights, and recommending improvements to our programs.
  • You are eager to learn about the startup ecosystem and dive into the challenges that our founders and companies face. You’re curious to understand how companies get built, scale, and operate.
  • You have 0-3 years of work experience.


Not required, but bonus points if you know a bit of SQL and/or enjoy public speaking.

Our Values:
  • We serve entrepreneurs. We owe them our unvarnished opinion and unwavering support.
  • We honor quality. The little things matter. High standards and attention to the craft are valued here.
  • We favor action and think long-term. We decide and execute with urgency today. We define success with the long-term in mind.
  • We cherish diversity and inclusion. The strongest communities around the world are diverse and inclusive. We work hard to make sure ours is, too.
  • We do things our own way. We choose to be original and find unique, creative solutions to our biggest problems.
  • We have fun. We take our work seriously, but not ourselves.

First Round is dedicated to building a diverse and inclusive workspace. We encourage people from underrepresented groups to apply because we believe that our diverse team helps us build and serve the strongest community of entrepreneurs.

APPLY FOR THIS JOB


Apply Now

Community Manager

Toggl

Remote
Community Management
🗓
October
The Role

We are looking for a passionate Community Manager to join our team. If you are a tech-savvy professional, experienced in social media, community building, and promotional events, we want to meet you. The salary for this position is €45,000 annually. You can work from anywhere in the world.

  • Design and implement social media and community strategy to align with business goals across various networks (Twitter, Facebook, Instagram, LinkedIn, owned channels, etc.)
  • Perform research on current benchmark trends and audience preferences
  • Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos, and news) Plan and oversee the creation of design assets for social media accounts (e.g. Facebook timeline cover, profile pictures, etc.)
  • Suggest and implement new features to develop brand awareness, like promotions and competitions
  • Respond to comments and customer queries in a timely manner
  • Monitor and report on feedback and online reviews
  • Organize and participate in events to build community and boost brand awareness
  • Coordinate with Marketing, Product, and Sales teams to ensure brand consistency and to stay updated on new products and features
  • Nurture relationships with customers, potential customers, industry professionals, and journalists
  • Prepare weekly and monthly reports on key metrics and ROI
About You
  • Proven hands-on experience with social media and community management for brands
  • Experience working with B2B SaaS brands
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, etc.)
  • Excellent (copy)writing and communication skills
  • Ability to identify and track relevant community metrics
  • Ability to interpret website traffic and online customer engagement metric
Toggl Benefits

We’ll make you an offer you can’t refuse

  • Freedom to choose when and where you work
  • 24 days of paid time off a year, plus your local holidays
  • Between 2 and 8 in-person meetups per year for team-building (expenses covered)
  • Laptop and a €2,000 budget to set up your home office
  • Reimbursement for co-working space membership or internet service at home
  • Opportunities to attend trainings, workshops, and conferences
  • Monthly reimbursement for gym membership, massage, and other wellness services
  • Support for buying a phone, eyeglasses or tools you need for doing your best work
Apply Now

Technical Community Manager

HashiCorp

Remote, New York
Community Management
🗓
September
About The Role

HashiCorp’s Community team works directly with and for our wonderful community of open source software practitioners and contributors. We are seeking a Technical Community Manager.

Technical Community Managers sit at the nexus of how our products are used, what gets delivered to our practitioners, and are critical to the practitioner experience. These individuals are usually first responders to our community through GitHub, Forum, other online mechanisms, and play a larger role in our inbound product feedback. Technical Community Managers help triage and prioritize issues within GitHub for direct and immediate feedback to Engineering and Product, as well as contributing to and helping organize more long term product feedback. Our Technical Community Managers often embed with Product and Engineering teams because of the need to raise urgent issues and drive those issues to resolution.

Technical Community Managers use the following methods to engage with and gather feedback from the community:

  • GitHub
  • Discussion Forums
  • Direct or group calls with practitioners
  • Technical Demos/Tools
  • Social Media


In This Role, You Can Expect To
  • Engage and communicate with our community, triage and prioritize urgent issues for escalation to Product and Engineering
  • Help to troubleshoot and reproduce potential bugs raised via Github and other forums
  • Help standardize and redefine our open source management strategy to improve developer experience
  • Drive and coordinate community feedback to influence product roadmap
  • Coordinate community calls with our Core Contributors
  • Answer community questions on discussion forums
  • Build technical tools and demos to help communicate key changes or integrations with our tools
  • Coordinate with User Experience and Design teams to ensure excellent developer experiences across tools as they are created7


You May Be a Good Fit If You Have
  • 3+ years in a technical role focused on cloud technologies or equivalent education
  • Experience with Git, Github workflows, and actions
  • Experience with automation or delivery pipelines
  • You have experience with HashiCorp Terraform and AWS
  • You are passionate about Developer Experience
  • You are an excellent written and verbal communicator
  • You have a customer service mindset
  • You love to solve problems and architect solutions
  • You have excellent people skills
  • Your principles align with HashiCorp Principles

HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

Apply Now

Community Engagement Manager

Super Connector Media

Remote
Community Management
🗓
September
Description

Are you as passionate about maximizing impact as you are about providing an exceptional experience for every client?

Super Connector Media thrives off the success of the members of our online group coaching programs and exclusive mastermind experience. We're looking for a strategic, growth-focused, and results-driven Community Engagement Manager to engage, retain, and enable our clients to achieve their goals - and go further! Our Client Success team serves as the primary advocate for our clients, guiding them along a path to success and engaging resources across the company to accelerate the adoption and expansion of our life-changing programs.

As Community Manager, you play a key role in member retention and success. Through your partnership, they will derive maximum value from their investments in our programs, leading to massive success, retention, and renewal. Few roles provide such a direct impact on the growth of the company! Our team is entirely distributed so this role can be located anywhere in the United States. We’re a culture of personal development junkies committed to living out our values each and every day. Learn more about our values and how they show up daily here!

What You’ll Do:
  • Master Super Connector Media’s messaging, program deliverables and sales process
  • Regularly engage with our members through our social platforms and email communication, getting to know their history, their business objectives and the goals they are looking to achieve from our programming
  • Bring a bright, positive energy to members that encourages participation and engagement
  • Handle all administration and management of our member Facebook groups
  • Engage enthusiastically in our Facebook groups daily
  • Evangelize member success stories and program effectiveness to attract more members and more coaches to our programs
  • Partner with our lead coach and lead project managers to coordinate client success efforts across all areas of the business
  • Create and send weekly member update emails
  • Scheduling, coordinating, and hosting program group sessions
  • Provide general support to members via email
  • Create and manage member recognition/incentive initiatives
  • Identify and engage with inactive members to reignite their spark
  • Facilitate member collaboration and connection efforts
  • Assist in ad-hoc reports and special projects as needed

Requirements
  • 3+ years of customer experience required
  • Associate's degree or equivalent experience in a client service related field
  • Strong proven work ethic and able to tackle tasks independently
  • Experience working within a team environment with sales and services peers
  • Ability to navigate data and people to find answers
  • Expert knowledge of Facebook Group functionality
  • Desire to provide the best possible experience for our members
  • Ability to multitask effectively in a fast paced environment
  • Experience with, or ability to learn, operational software such as Slack and Clickup
  • Familiarity with Google Drive and Google’s suite of tools (e.g., Sheets, Docs, Slides)
  • Business coaching or accountability coaching industry experience a plus, but not required
Apply Now

Community Manager

Revolut

New York
Community Management
🗓
September
About The Role

We are looking for a Social Media Community Manager to help make Revolut into a household name. As a social media manager, you will deliver exceptional content over multiple social channels to help increase both Revolut’s brand awareness & brand consideration in the mass market, maximizing the opportunity that rapid evolution in social trends present. You will collaborate with a talented team of product, brand, and design experts as well as work closely within our growth team to deliver on our goals. What you need to achieve.

What You'll Be Doing
  • Identifying all the approachable and hottest social media resources relevant to our target audience.
  • Creating, scheduling and publishing content across multiple social media channels
  • Being engaging, funny, responsive and of-the-moment to create viral and shareable moments
  • Using your platform knowledge and creative skills to create boundary-pushing, attention-grabbing social content using the latest affordances on each channel
  • Bringing all of Revolut’s product offering to life creatively, from Metal cards to travel perks
  • Calmly and carefully dealing with customer and tech issues, if needed Your daily routine will consist of media planning, copywriting, content management (texts, pictures, videos) and tracking the efficiency.

What You'll Need
  • Experience in social media roles delivering highly engaging content and social followings in a world class consumer-facing business known for high quality social media execution
  • Proven experience of creating world class social content resulting in uptake and coverage in mass-market media outlets
  • Proven record of setting up and developing social media accounts across YouTube, Twitter, LinkedIn, TikTok, Facebook and Instagram with at least 1 million followers in total
  • Genuine enthusiasm for IT, high-technology business and FinTech industry: you are aware of all the latest news and trends; - - Comfortable working in a high performing, analytical and results-driven environment
  • You’re a natural storyteller, creative and know how to build awareness
  • You’re a team player, well organised and keep cool when working to tight deadlines

A little about us

When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services. As our customer base has boomed in the last year, we’ve expanded our team to match that growth. We started 2019 with several hundred employees; we closed it out with 2000.

What we’re looking for

Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our five core values: we believe that we Get it Done because we Think Deeper and are strongly rooted in the Dream Team. We Never Settle hence why we always Deliver Wow. You want to join a community of forward-thinking people - we are here for you. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.

Perks And Benefits
  • You’ll get to work in one of the hottest and fastest growing tech startups in the world right now
  • We’ll arm you with all of the latest tech equipment
  • Competitive salary
  • Competitive 401(k) plan
  • Competitive vacation policy
  • Flexible work hours

By applying for the above role, you confirm that you have reviewed our Data Privacy Notice for Candidates .

Apply Now

Senior Community Manager

Multiverse

New York
Community Management
🗓
September
The role

We are looking for a creative, self-starter with experience community building and developing high impact programming. In particular, this person will be responsible for developing and nurturing our community of apprentices in the United States. To be successful in this role, you will love planning events (both in person and virtual), are creative about both understanding and responding to the needs of our diverse community, and ultimately fostering a unique sense of identity and belonging.

Our community is how the Multiverse mission comes to life - and how we differentiate ourselves from other apprenticeships - creating the environment for our apprentices to build strong, life long personal and professional relationships, gain additional skills and knowledge and develop as future leaders.

This is a once-in-a-lifetime opportunity to play a key part in shaping our community experience and setting the course for the future at a point of explosive growth for Multiverse. This is the first community hire in the United States, and we will be supporting over 1000 US-based apprentices to accelerate their career in our first year of this new market. You would be joining a team of talented community builders with specialist skills in events, partnerships, development programmes and platform management.

Once you're here, you will be:
  • The voice of North American apprentices within the Global Multiverse community team; advocate to ensure that their voice is represented and considered in all community activity planning to ensure we're ‘global by default'.
  • Designing, delivering and hosting online and in person events for the apprentices based in North America that help they achieve their goals, inline with our global community events strategy. As we move to the non virtual world, you will also host large scale national events, and facilitate local apprentice meetups and networking events
  • The primary point-of-contact for North American apprentices. Welcoming new apprentices to the community, setting them up for a strong start and supporting them in their apprenticeship
  • Listen to the apprentice community to understand their wants & needs.
  • Curious, data-oriented and proactive, always searching for ways to improve what we do, as we scale our business geographically to drive improvements and support rapid iteration.
  • Working closely with the Community and Marketing team to develop local content and assets across text, image, social and video for the US community
  • Partnering with the Delivery team to ensure that Community is embedded in all apprenticeship programing
  • Ensuring that community engagement results in new connections, new skills, a shared identity and sense of belonging for our members - contributing to our north star metric across the board that our apprentices love their experience (measured by NPS) and progressing throughout their programs.
  • Building great internal relationships, working with cross-functional partners to ensure our broader objectives are met.
  • Maintain strong relationships with our North American community and help facilitate introductions between network members to add value
  • Identify potential third party partnerships to enable and support apprentices to achieve their goals
  • Use the Community Hub to celebrate and share apprentice skill development through Professional Practice among a community of apprentices and alumni.

Skills and Requirements
  • Proven experience as a community builder both in person and online
  • Experience planning and delivering both in person and virtual events and launching community initiatives (event series etc)
  • You're a natural networker and enjoy spending time with people and building connections
  • Experience related to career and professional development for both young adults and more established professionals
  • Excellent communication skills which you are able to vary according to audience, e.g apprentice community, Multiverse team, apprentice managers and clients
  • Exceptional planning skills - anticipating for various scenarios, managing last minute changes seamlessly and the ability to context switch
  • Highly collaborative - this role will work closely with individuals across the business and the right candidate will be experienced and comfortable collaborating in remote and in-person environments
  • You love to work at pace - you know what matters and you make it happen.

Benefits:
  • Ownership in the business through equity options
  • 20 days PTO to ensure you have plenty of time to recharge and stay on top of your game. We will make you take them!
  • Learn from the people who grew four different pre-IPO businesses to multi-billion dollar valuations (most recently AppDynamics)
  • Be surrounded by smart, driven and ambitious people who dream big, work hard and have fun
  • Comprehensive insurance plans and 401(k) starting on your first day
  • Be at the heart of a rapidly accelerating business that the leading Silicon Valley VCs are investing in; and be part of the foundational team on the ground in the US

Multiverse provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Multiverse will provide reasonable accommodations for qualified individuals with disabilities.

Apply Now

Community Manager

Industrious

New York
Community Management
🗓
September

About The Role
Our Community Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don’t know, you’re comfortable asking. Your drive makes you excited to connect with the broader business community. You’re proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.

Read how one of our Community Managers creates great days for our members here.
Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience.

We are Industrious.
Extraordinary is no ordinary achievement. We’ll only make this dream happen with a team of considerate collaborators who don’t think inside the box. In fact, we don’t even see one. Come join our team.

In a year you’ll know you’re successful if:
  • You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
  • You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!)
  • You're a leader and empathetic, structured manager for your operations associate and have empowered them to take ownership of the space

You’re a Great Fit For This Role If
  • No member request is too big or too small for you to handle
  • You’re energized by people and work well in a team
  • Your attention to detail is something people comment on
  • You’re resilient. You know growth only comes from embracing challenging and unpredictable days
  • You’re willing to get your hands dirty one minute and think big picture the next

Perks

In addition to our incredible team, there are lots of other fun reasons to work with us.

  • Health care, including vision and dental
  • Learning & development grant
  • 401K plan
  • Generous vacation time
  • Paid parental leave
  • Team outings and annual company-wide offsite

Industrious In The News
  • CBRE Acquires 35% Stake in Flexible Workspace Firm Industrious
  • The Continued Rise of Offices in a Virtual World: Industrious
  • Flex-Office Provider Industrious Expands As Industry Contracts
  • Future of Flex: How Employee Choice Could Change Offices for Good
  • As Other Co-Working Spaces Struggle, Startup Industrious Stokes a Growing Niche

Locations we're hiring at:

  • Industrious West 30th
  • Industrious SoHo West
  • Hana by Industrious at 3 World Trade Center
Apply Now

Community Manager

Artisan Council

New York
Community Management
🗓
September
The role

This role is highly collaborative and will report directly to the Sr. Social Media Manager. Our ideal candidate is beauty, pop culture, and community-obsessed with a team player attitude, a strong sense of creativity, excellent communication and writing skills, and is a multi-tasker that will hit deadlines in a fast-paced environment. This position is based in our New York City office (but remote currently).


Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our mission is to create a happy, safe, considerate and inspiring work environment for all.


Key Responsibilities
  • You will monitor and interact across all social media channels in an authentic manner true to each brand and channel (predominantly TikTok, Instagram, Twitter, Facebook, YouTube)
  • You will publish daily content on social media channels and monitor performance
  • You will identify social trends and pertinent conversations
  • You will cultivate relationships and conversations with potential brand ambassadors and influencers as well as community members and giveaway winners
  • You will identify opportunities to surprise, delight, and show our community members how much we appreciate them
  • You will monitor social media channels outside of standard work hours
  • You will maintain standardization for engagement responses and guidelines for frequently asked questions and new product launches
  • You will lead community based content-generation programs and initiatives, on an ongoing basis but also particularly around key moments such as product launches or cultural moments
  • You will source UGC and community stories for content (including monitoring, downloading and editing)
  • You will undertake performance reporting, analysis and provide recommendations to your team to help advise their strategies


Essential Skills
  • 2+ years proven experience in managing communities
  • In-depth knowledge of the relevant and upcoming social media channels + platforms, and how each platform can be leveraged in different scenarios
  • Knowledge of the ins and outs of all social media channels, uses them effectively for work and personal
  • Strong knowledge of Gen-Z+Millennial culture and the individuals at the forefront of it
  • Social media enthusiast, champion of influencer and internet culture
  • Strong familiarity with Microsoft Excel / Google Sheets
  • A self-starter who is motivated, proactive and outgoing
  • Ability to work both independently, but also as a team-player
  • Strong interest in beauty, skincare, popular brands and other relevant communities
  • Ability to write and edit communications and articulate the brand 'voice' in a creative, compelling, and witty manner
  • Ability to jump from the community side of marketing to the analytical side
  • Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
  • Excellent written and verbal communication and interpersonal skills
  • Strong attention to detail and a knack for problem solving
  • Finger on the pulse of culture
  • Experience in a target oriented environment
  • Ideally previous experience in a customer-facing or customer service role


Benefits
  • Health & Dental Insurance
  • 401K and company match
  • Career Development
  • Referral Bonus
  • Unlimited Paid Time Off Program
  • Corporate Social Responsibility Program
  • Diversity, Equity and Inclusion Breakout Working Group
  • Summer Fridays
Apply Now

Community Manager

Zencity

Remote
Community Management
🗓
September
What is the role?

Zencity is looking for a passionate and energetic Community Manager to build, lead and scale our brand new Zencity Community.

The Zencity Community will be the meeting place of our clients, local government leaders, to exchange ideas, consume knowledge, and connect with fellow members and professionals to discuss challenges in their field.

As our first-ever Community Manager at Zencity, you will work fully remote, be responsible for all community-building aspects including design and implementation, promotion of knowledge-sharing materials, creation of a core group of champions, and crafting new ways to generate value for our community members. You will work closely with multiple teams throughout the organization to collaborate, create new channels for knowledge-sharing, and develop stronger system integrations.

Reporting directly to the Director of Customer Success in our Client Services Department, this is a unique opportunity to take on a brand new strategic role at Zencity in which you will shape the identity of what our community will look like, bring more value to our clients and help them better serve their residents.

Responsibilities:
  • Build, lead, and scale Zencity’s first ever community, including managing end-to-end processes of tool selection and implementation.
  • Organize client events including webinars, meetups, and round tables
  • Empower clients through educational materials to learn from the community and brand themselves as experts in resident engagement.
  • Develop engaging content and initiatives that drive value, including industry experts, best practices, webinars, news & announcements.
  • Partner with Product and Marketing teams to create and maintain a feedback loop for new and planned features and marketing activities.

Requirements
  • 2+ years of experience as a community manager (or similar role) from a SaaS company
  • Previous experience in content creation, social media management, marketing \ product marketing -an advantage.
  • Strong knowledge and experience in the government industry - a big plus
  • Strong orientation to the design/code/product communities - a big plus
  • A great communicator with written and verbal skills
  • Data-driven; measure, analyze and report on community activity, usage, and success metrics via the community platform’s reports
  • Possess strong project management skills.
  • Have the ability to work independently.
  • Have great communication and relationship-building skills to learn, collect and share knowledge from different teams within the organization.
Apply Now

Community Manager, Podcast Network

HubSpot

Cambridge, MA, USA
Community Management
🗓
September

HubSpot is looking for a Community Manager to manage the operations of the HubSpot Podcast Network, the audio destination for business professionals. The right person for the job is organized, has great attention to detail, and has exceptional communication skills.

The role

This role is for someone who loves podcasts! Is that you? Do you enjoy working with creative teams? Do you want to learn from the best podcasters in the business podcasting space? Are you invested in supporting creatives with effective marketing strategies? If your answer is yes, then you’ll enjoy this high-impact, high-visibility role.

This position sits on the Marketing Team and is responsible for managing the advertorial calendar, building relationships with podcasters, and coordinating marketing strategies to help each of our network shows grow. This role will partner with our HubSpot Podcast Network Manager to find opportunities for cross-promotion, and support the

Brand Strategy team to create engaging and custom brand ads that seamlessly fit into our podcast shows.

The right candidate for this role has strong interpersonal skills, knowledge of advertising operations, project management skills, and a special interest in the podcast industry. They will anticipate the needs of our podcast shows and stay ahead of our advertorial calendar. This person is a pro at working collaboratively.

In this role, you’ll get to:
  • Work with and learn from the best business podcast hosts in the industry
  • Collaborate with our Podcast Network Manager on the overall strategy and growth of the network
  • Work with our Brand Strategy team to ensure we’re delivering engaging brand messaging through our ad campaigns
  • Manage the HubSpot Podcast Network advertorial calendar
  • Coordinate with our podcast teams and internal promotional teams to launch innovative marketing campaigns
  • Measure and report on performance of marketing and advertising strategies to drive audience growth and conversion. Based on data-driven insights, continually optimize efforts against newly established benchmarks.

We are looking for people who have:
  • Strong communication skills and an ability to work collaboratively and cross-functionally.
  • Strong project management skills
  • A proven track record managing editorial and/or advertorial calendars
  • Experience executing successful marketing campaigns
  • Experience growing an audience in podcasting is a big plus!
  • An ability and desire to stay up-to-date with the ever-changing podcast industry
  • A strong work ethic, drive, and determination to accomplish goals
  • A growth mindset and thrives on receiving feedback in order to improve
  • Exceptional people skills and loves working with people every day
Apply Now

Community Manager, Podcast Network

HubSpot

Remote USA
Community Management
🗓
September

HubSpot is looking for a Community Manager to manage the operations of the HubSpot Podcast Network, the audio destination for business professionals. The right person for the job is organized, has great attention to detail, and has exceptional communication skills.

The role

This role is for someone who loves podcasts! Is that you? Do you enjoy working with creative teams? Do you want to learn from the best podcasters in the business podcasting space? Are you invested in supporting creatives with effective marketing strategies? If your answer is yes, then you’ll enjoy this high-impact, high-visibility role.

This position sits on the Marketing Team and is responsible for managing the advertorial calendar, building relationships with podcasters, and coordinating marketing strategies to help each of our network shows grow. This role will partner with our HubSpot Podcast Network Manager to find opportunities for cross-promotion, and support the Brand Strategy team to create engaging and custom brand ads that seamlessly fit into our podcast shows.

The right candidate for this role has strong interpersonal skills, knowledge of advertising operations, project management skills, and a special interest in the podcast industry. They will anticipate the needs of our podcast shows and stay ahead of our advertorial calendar. This person is a pro at working collaboratively.


In this role, you’ll get to:
  • Work with and learn from the best business podcast hosts in the industry
  • Collaborate with our Podcast Network Manager on the overall strategy and growth of the network
  • Work with our Brand Strategy team to ensure we’re delivering engaging brand messaging through our ad campaigns
  • Manage the HubSpot Podcast Network advertorial calendar
  • Coordinate with our podcast teams and internal promotional teams to launch innovative marketing campaigns
  • Measure and report on performance of marketing and advertising strategies to drive audience growth and conversion. Based on data-driven insights, continually optimize efforts against newly established benchmarks.

We are looking for people who have:
  • Strong communication skills and an ability to work collaboratively and cross-functionally.
  • Strong project management skills
  • A proven track record managing editorial and/or advertorial calendars
  • Experience executing successful marketing campaigns
  • Experience growing an audience in podcasting is a big plus!
  • An ability and desire to stay up-to-date with the ever-changing podcast industry
  • A strong work ethic, drive, and determination to accomplish goals
  • A growth mindset and thrives on receiving feedback in order to improve
  • Exceptional people skills and loves working with people every day
Apply Now

Influencer Community Manager

Depop

New York
Community Management
🗓
September
We operate on three pillars:

Community: Our buyers, sellers and employees are inclusive, diverse and accessible. We are committed to empowering diversity within the fashion community.

Entrepreneurship: We support our community and help them build their business with Depop. We thrive on supporting innovation by shaping an environment where creators, makers or hustlers can thrive.

Sustainability: Depop helps extend the life of garments and reduce waste, we care about the world and want to make a positive change within the fashion industry.

The Role

Right now, we’re looking for an Influencer Community Manager to join the Influencer Marketing team in our New York office. You will be an expert in everything Gen-Z, with the ability to identify influencers both mainstream and niche across TikTok, YouTube, Instagram, Snapchat, Twitch, and Twitter.

Your primary responsibility will be conducting outreach and activation of influencers that align with and champion our product and ultimately lead to the acquisition of new users.

Responsibilities:
  • Kick-start Depop’s Influencer Ambassador marketing program:
  • Ideate potential programming
  • Suggest solutions to source and manage programs
  • Discover and on-board influencers onto Depop while championing their experience on the app
  • Manage individual pipeline of leads and convert to on-boards in order to achieve KPI’s
  • Regularly update your progress against individual targets, tracking the status and activity of your influencer relationships
  • Analyze performance of influencer pipeline, and adjust outreach strategy in real time to on-board at scale
  • Act as point of contact for influencers and provide direct support to influencers on the app; covering best selling practices and general program offerings at scale
  • Maintain knowledge of who Depop’s key influencers are and maintain relationships with them
  • Share trends and insights with wider team in the world of Gen-Z influencers
  • Monitor content daily shared by organic and on-boarded influencers
  • Work with social and curation teams to coordinate features for influencer on-boards
  • Support the marketing team on an ad-hoc basis executing campaigns and identifying influencers for further collaboration

Requirements:
  • Proven experience in scaling an influencer ambassador program (ideally 500+ members)
  • Experience with affiliate/ambassador marketing
  • Experience in a sales-driven and target oriented environment
  • Ideally previous experience in a customer-facing or customer service role
  • Excellent written and verbal communication skills
  • Experience using influencer marketing and/or business intelligence platforms
  • Strong knowledge of Gen-Z+ Millennial culture and the individuals at the forefront of it
  • Social media enthusiast, champion of influencer and internet culture
  • Strong understanding of IG, TikTok, YouTube, Snapchat, Twitch etc.
  • Highly organized with strong attention to detail
  • Strong familiarity with Microsoft Excel / Google Sheets
  • High level navigation of the Depop platform
  • A self-starter who is motivated, proactive and outgoing
  • Ability to work both independently, but also as a team-player
  • Strong interest in resale, streetwear, vintage, fashion and other relevant communities

Benefits
  • Learn and Grow: We want to give our people the opportunity to learn. We sponsor and run a myriad of programs, conferences and meet-ups to upskill our employees and enhance their journey with us, just ask!
  • Wellbeing: We care about our employees wellbeing. We offer a cycle to work scheme, healthy fruit and snacks in the office, breakfast every Tuesday, eyecare vouchers and a discounted gym membership at Nuffield Health.
  • Mental Health: Our employees mental health is a top priority. We offer subsidised counseling appointments with a qualified therapist through SelfSpace, we have trained mental health first aiders and we also run yoga, meditation and more.
  • Work/life balance: We have 25 days of holiday with the opportunity to buy or sell 5 more, a day off for activism to allow you the opportunity to make a difference and we offer sabbaticals for our long serving employees
  • Family life: We offer flexible working (based on the team you will be joining), generous maternity/paternity and parental leave policies which includes adoption and paid time off for fertility treatments. Also, all of our offices are dog-friendly! Do your best work with your best friend.
  • Fun: We love to hang out with each other at Depop. On Friday we finish an hour early to socialise with free food, and have amazing Winter and Summer Parties to celebrate our successes. We also host internal employee socials such as quiz night, games night, movie night and more...we’ve taken this virtual for now!

Apply Now

Head of Community Support

Depop

London
Community Management
🗓
September
We operate on three pillars:

Community: Our buyers, sellers and employees are inclusive, diverse and accessible. We are committed to empowering diversity within the fashion community.

Entrepreneurship: We support our community and help them build their business with Depop. We thrive on supporting innovation by shaping an environment where creators, makers or hustlers can thrive.

Sustainability: Depop helps extend the life of garments and reduce waste, we care about the world and want to make a positive change within the fashion industry.

Responsibilities:
  • Lead and manage operations of Depop’s Global Community Support team to deliver a consistent high-level of customer care
  • Own a forward looking outsourcing strategy & efficiently manage third party relationships within demanding performance expectations
  • Oversee workforce management, forecasting, staffing and real time adherence to ensure SLAs, KPIs and performance metrics are met
  • Drive continuous process and performance improvement to enhance User Satisfaction (USAT) by tackling root causes of issues
  • Lead and develop managers to further deepen expertise and foster a culture of integrity, service excellence, accountability, innovation, best practice sharing across a global operations team
  • Motivate, inspire and develop the broader Community Support team, taking a hands on role as required
  • Build strong stakeholder relationships across the business to advocate for the community, communicating feedback, challenges, roadblocks and insights effectively and concisely to appropriate audiences and stakeholders.
  • Identify and mitigate operational risks including efficiency issues, customer-impacting operational risks and business contingency planning
  • Embody our core values and add to our culture. You’ll help set the tone across the team of what it means to be customer-obsessed
  • Have a laser focus on delivering an outstanding Community Experience through best-in-class operational excellence

Requirements
  • Proven experience leading large, multi-geography customer operations and moderation teams, both in-house and through partnering with third party outsourcing vendors
  • Background in e-commerce or digital services, ideally in a marketplace environment
  • Track record of operationalising company vision and strategy into measurable outcomes
  • Inspiring, empathetic and inclusive leader with respect for diversity of thought
  • Data-driven approach with a strong analytical mindset and very comfortable with both quantitative and qualitative analysis
  • Strong business acumen, operational rigour and proactive can-do mentality
  • Effective communication and excellent stakeholder management skills
  • Experience working effectively with third party vendors
  • Comfortable operating in a fast changing environment, striking the right balance between speed and accuracy.
  • Written and verbal proficiency in English (required) and another European language (preferred)

Preferred Skills:
  • Experience with community-driven tech marketplaces preferred
  • Lean/ Six sigma process improvement experience preferred
  • Experience with COPC standards preferred

Benefits
  • Learn and Grow: We want to give our people the opportunity to learn. We sponsor and run a myriad of programs, conferences and meet-ups to upskill our employees and enhance their journey with us, just ask!
  • Wellbeing: We care about our employees wellbeing. We offer a cycle to work scheme, healthy fruit and snacks in the office, breakfast every Tuesday, eyecare vouchers and a discounted gym membership at Nuffield Health.
  • Mental Health: Our employees mental health is a top priority. We offer subsidised counseling appointments with a qualified therapist through SelfSpace, we have trained mental health first aiders and we also run yoga, meditation and more.
  • Work/life balance: We have 25 days of holiday with the opportunity to buy or sell 5 more, a day off for activism to allow you the opportunity to make a difference and we offer sabbaticals for our long serving employees
  • Family life: We offer flexible working (based on the team you will be joining), generous maternity/paternity and parental leave policies which includes adoption and paid time off for fertility treatments. Also, all of our offices are dog-friendly! Do your best work with your best friend.
  • Fun: We love to hang out with each other at Depop. On Friday we finish an hour early to socialise with free food, and have amazing Winter and Summer Parties to celebrate our successes. We also host internal employee socials such as quiz night, games night, movie night and more...we’ve taken this virtual for now!
Apply Now

Community Lead

Vitalize Angels

Chicago, San Francisco, Los Angeles
Community Management
🗓
September

Vitalize seeks an entrepreneurial, detail-oriented, highly organized team member who is passionate about community building. The Community Lead position offers an exciting opportunity to play a hands-on role in growing an investing community that empowers "angel investing for everyone." Experience in community building and 3+ years of work experience are required.

The Community Lead position reports to the Director of Marketing and is a full-time role to start immediately.

Key Responsibilities

Member Recruitment and Onboarding

  • Execute member growth strategies as laid out by the Director of Marketing, generating leads through marketing, press, and educational efforts
  • Sign up new leads and onboard them to the Vitalize Angels platform

Member Engagement and Education

  • Be the point person for answering member questions
  • Organize virtual events with guest speakers for members (AMAs, Fireside Chats, etc.)
  • Assemble virtual events for members to connect with each other (Small group and 1 on 1)
  • Facilitate engagement in our member Slack channel
  • Maintain metrics on our community engagement efforts

Newsletter

  • Create an ongoing newsletter for community members
  • Regularly evaluate newsletter metrics within ConvertKit and determine any necessary adjustments to our strategy

Investments

  • Schedule and run webinars for community investment opportunities
  • Aggregate member feedback on investment opportunities via Slack and email; coordinate with the investment team on any follow-ups required
  • Answer member questions about open deals

Research

  • Conduct "best practices" research on community building
  • Curate the top resources on angel investing for our members, sharing them through Slack and our email newsletter on an ongoing basis

Platform & Founder Community

  • Assist Vitalize portfolio companies with customer connections facilitated by our community members and broader networks
  • Track the connections and assistance provided to portfolio connections via Airtable
  • Manage our founder community in Slack

Your Profile
  • You are a people person
  • You are extremely detail-oriented
  • You communicate proactively
  • You are passionate about innovation
  • You are resourceful and adaptable, with the ability to solve problems & improve processes
  • You are professional and organized
  • You are able to work independently and as part of a team
  • You are able to juggle multiple projects at once and have a high comfort with ambiguity

Required Skills & Experience
  • Background in community building
  • Experience starting or leading a business or major initiative at school, work, a non-profit, etc.
  • 3+ years of work experience
  • Strong written and oral communication skills
  • High comfort with Notion, Slack, Airtable, ConvertKit, and other productivity apps.
  • Location is flexible although Chicago, San Francisco, or Los Angeles is preferred

About Vitalize

Vitalize is a venture capital fund that invests in seed stage software companies focused on future of work + learning. Vitalize has backed amazing startups such as The Mom Project, Placer.ai, Elevate K-12, Toucan, Zero Grocery, Enklu, Zingtree, and many more!

Vitalize Angels is a community of 225+ investors writing 15-20 checks per year into high-potential pre-seed software companies in future of work + learning.

To Apply

Interested individuals should apply by DM'ing Justin Gordon on Twitter (@justingordon212) with a link to your application. This could include your resume, social media profiles, a video about how you would contribute to this role or a static document such as a deck or traditional cover letter. The application should highlight what you could bring to the role and should take someone five to ten minutes to review in its entirety.

Note: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Apply Now

Community Lead

Sofar Sounds

Cleveland
Community Management
🗓
September
The Role

As the Local Lead, you will be responsible for building the local Sofar community in your city. This will be a group of artists, hosts, crew, A/V, photographers and like-minded organizations.

You'll plan, organize and promote Sofar shows in your city. As you grow the local Sofar community, your role will evolve and you’ll start working more closely with our regional concerts and marketing teams to evolve the city further.

Sofar has worked with over 30,000 artists, hosted over 1,000,000 fans at shows around the world and engages with millions more online each month. You will be part of a music-adoring team who are passionate about creating an industry-leading culture that supports artists and introduces their music to new fans.

What you will do
  • Serve as a local leader to ensure the highest-quality experience at every Sofar show - for the audience, artists, hosts, crew, A/V and photographers
  • Always be on the lookout for awesome new artists to book. You’ll build relationships and support their development locally through Sofar
  • Find the coolest local hosts /venues that make for a unique experience - you’ll build relationships here too
  • Manage a team of crew members to produce Sofar shows
  • Promote the shows you produce to fill the room
  • Find, build and manage partnerships with local organizations that share a similar ethos for supporting diverse grassroots communities
  • Hold community events (e.g. socials, networking events, panels, jam nights) to connect, support and represent community in your city
  • Manage local gear and event supplies inventory, and attend additional shows as needed
  • Know your city and represent it’s authentic voice

Who you are
  • You’re driven by supporting artists, and have new, unique ideas on how to do so
  • You’re well connected to your local music community
  • You are a natural connector and you thrive on bringing people together
  • You take pride in knowing your city like no one else
  • You can work autonomously, but remain connected
  • You’re organized, detail-oriented and work well with deadlines and problem solving
  • You are able to work flexible hours
  • Previous experience in producing live music events or any type of creative ‘curation’ is a big plus
  • Previous experience in working with local community organizations is preferred
  • Eligible for employment in the US
Diversity, Equity and Inclusion

We are proud to have a global workforce and strive towards having a diverse workplace. We have an Equity Council, Employee Resource Groups and ongoing learning and development in this area - DEI is important to us and our culture.

Pay equity

Our people and global communities are precious - we aim to treat them as such. At Sofar we feel strongly about the compensation and benefits that we provide across the board so that no matter your skill set or experience you’re paid fairly according to market rate.

Learning and development

We invest in your learning and development and strive to create a learning culture through formal and informal workshops and training.



Hiring journey

We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to say “Hello” and to start getting to know one another.  If it’s not the right opportunity this time, we’ll always let you know.

Typically our hiring process takes a maximum of 4 weeks end to end. You’ll be guided through the process by our Talent team and an interview panel of lovely humans who will give you support and feedback throughout - we’ll do our very best to create an interview environment that brings out the best in you and sets you up for success.

If this sounds like you, we can’t wait to meet you - come on in.

Apply Now

Community Manager

Outsite

New York
Social Media
🗓
September

Community Manager at Co-living Space located in Manhattan, New York.
We host guests on a monthly basis and have an online community platform.

The Community Manager is responsible for providing a great guest experience by making sure the guests' needs are being met, overseeing that the property is in excellent operating condition, and encouraging community. Previous property management experience is preferred.

The Community Manager is responsible for providing a great guest experience by making sure the guests' needs are being met, overseeing that the property is in excellent operating condition, and encouraging community. Previous property management experience is preferred.


Requirements:

-The applicant must be based in Manhattan
-Flexible schedule
-Excellent verbal and written communication skills
-Detail-oriented
-Exceptional organizational skills
-Self-starter who has the ability to work independently
-Team player
-Self-sufficient
-High hustle quotient
-Professional demeanor
-Customer service skills

Responsibilities:

A. Hosting Guests - Welcoming and communicating with guests, whether that is through text, email, or in-person. Ensuring that the guests' needs are being met and that guests are following the Coliving Space guidelines. Includes being on-call for guests' questions/concerns.

B. Property Management - Seeing that the property is maintained up to our standards, including, but not limited to: making sure supplies are stocked, keeping the property staged and organized, overseeing maintenance, repairs, and improvements, supervising the cleaning services, and performing quarterly, weekly and turnover inspections.

C. Community Management and Social- Being present and encouraging a sense of community, includes engaging in brand awareness, attending online events, giving recommendations, and moderating the location's online groups.

Part-Time Contractor: 10-15 hours per week

*Compensation to be discussed depending on experience. This position does not include living arrangements.

Apply Now

Social Media Manager

Serino Coyne

Remote
Social Media
🗓
September

We are a full-service marketing and advertising agency that marries the human stories of our clients with storytelling, art, data, and conversations that are smart and compelling. That’s Serino Coyne.

We believe in the transformative power of a shared live experience. No matter where people buy a ticket – the theater, an attraction, a museum – we’re there because we know what it takes to connect creators with seekers. We are makers and thinkers, analysts and storytellers, artists, and filmmakers. We make meaningful connections that inspire. We create. We innovate. We nourish.

Our employees are our best investment. We value and celebrate each person’s worth, purpose and identity because that’s how our family flourishes. An inclusive and diverse workplace is a powerful workplace, and we strive to reflect and support equity and opportunity in all we do. We’re continuously learning and improving because that’s how thoughtful change happens.


We are looking for a Social Media Manager who will be handling a wide range of social media projects, is very proactive in initiating and responding to posts and comments and is able to work independently with little to no supervision. Well organized, flexible and enjoy the deadline-driven challenges of working at an ad agency. Previous advertising, marketing, media or entertainment work environment experience preferred.


Job Responsibilities (include but are not limited to the following):

• Collaborate in the development of social media strategies and tactics for client campaigns

• Oversee the day-to-day posting, monitoring, engagement and general maintenance of all social media platforms and other primary owned channels for all clients

• Execute long-lead interactive campaigns that spark fan engagement and interest in the show and get national – even global – attention

• Monitor trends in social media tools, applications, channels, design and strategy and recommend them when strategically appropriate

Job Requirements (include but are not limited to the following):

• 1+ year digital/social media marketing experience, ideally in the entertainment industry

• In-depth knowledge and understanding of social media platforms (TikTok, Facebook, Twitter, Instagram, Snapchat, Tumblr, Google+, YouTube, Pinterest, etc.) and how each platform can be deployed to meet marketing objectives

• Independent, motivated, creative and detail oriented. Ability to quickly shift priorities

• Solid technical understanding and strong computer skills (including MS Office and Mac OS X), and the ability to pick up new tools quickly

• Experienced with social media scheduling and analytical tools such as Sprout Social, Falcon, HeyOrca

• Ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues

• HTML, Adobe Creative Suite, blogging, creative writing, video or other skills related to social media marketing are a plus

• Flexibility to work evenings when needed

• Must be comfortable working in a fast-paced, deadline driven environment

• Must have strong interpersonal skills and the ability to build positive working relationships

• Must be able to problem-solve in a timely manner

• Bachelor’s Degree in Communication, Advertising, Marketing or relevant field preferred


Serino Coyne is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply Now

Social Media Coordinator

Marvel Digital Media

New York
Community Management
🗓
September
Job Summary:

The Coordinator, Social Media at Marvel Digital Media in New York, NY, will assist the Marvel social media department with the organization and management of all social media channels, processes, and content.

Responsibilities:

Assist the social media team in all aspects – partner approvals, community management, project organization, content scheduling, and more, including:

  • Review partnership content approvals with a strong understanding of internal brand and legal guidelines.
  • Community manage, monitor, and moderate discussions/comments on Marvel social media pages and suggest responses that work with each platform’s best practices.
  • Organize and schedule digital content and posts, create copy, and field incoming interdepartmental requests.
  • Brainstorm and attend meetings to assist with strategy and provide creative ideas.
Basic Qualifications:
  • Strong technical understanding of and interest in the major social media platforms and their best practices, including Facebook, Twitter, Instagram, TikTok, etc.
  • Understanding of and ability to adhere to strict brand guidelines.
  • Strong communication skills, both written and oral, and the ability to interface with cross-functional teams in a professional way.
  • Organizational skills and the ability to multi-task, handling several projects at once and meeting tight deadlines.
  • Possession of a strong work ethic and high level of confidentiality.
  • Resourcefulness, and experience working under pressure to meet tight deadlines.
  • Knowledge of Adobe Photoshop, Microsoft Excel, and PowerPoint.
  • Photography, video, and design skills a plus.
Preferred Qualifications:
  • Resumé must outline internships, degrees earned, work experience, and major courses of study.
  • Cover letter must include a short personal introduction that includes a brief description of related experiences, and why they're the best fit for the position/Marvel. The more creative, the better!
  • At the end of the cover letter, describe in 140 characters which Marvel character you relate to the most – and why.
  • 1-2 years experience working in social media; strong internships will be considered.
Required Education

BA/ BS Degree

Apply Now

Developer Community Advocate

Confluent

US
Community Management
🗓
September

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.


We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.


As a Developer Community Advocate at Confluent, you have a technical leaning, are driven, well-organized, and ready to help cultivate and educate the global Kafka community. You are friendly, outgoing and want to help make an already successful developer community even better. You are looking for an entry to mid-career role in which you will demonstrate great empathy for developers new and experienced alike and can exercise diplomacy in online interactions. You are interested in what users are doing with event streaming technology as well as broader industry trends. You have experience working in developer relations teams or are looking to begin your career in developer relations, particularly with a focus on developer advocacy.


Reporting to the Global Community Manager and working remotely or in a local office, you will help the team advance its mission: building a foundational platform for data in motion - based on Apache Kafka

What you’ll be doing:
  • You are the heart and soul of the event streaming and Apache Kafka technical community and actively stay on top of all nascent trends: Important new blogs, meetups, conference talks, etc. on event streaming.
  • Engage with the online community on our platforms and elsewhere to help answer and direct questions, facilitate discussions, and generally make it a vibrant and welcoming place to be
  • Keeping abreast of KIP Proposals, Apache Kafka dev, and user email groups, new GitHub projects that complement Kafka in different ways, etc - and being ready to share and prompt discussion around these in the community
  • Work with new users of Confluent Cloud to help them explore and get the most out of their experience with the platform.
  • Assist in community events—research the best events for Confluent and recommend at which ones we should be present
  • Build/grow a social media presence to help promote online meetups and attend them in order to build excitement to the attendees, engage with them in conversation and get them talking about their projects or their journey with the technology, and direct people to the right Confluent resources
  • Develop your speaking and writing skills alongside Confluent’s Developer Advocate Team to start to create presentations and write online material (blogs, etc)
What We're Looking For:
  • Recent graduate or practicing engineer (junior to mid-career) that understands what developers need and how they interact with the world.
  • Interest in social engagement, particularly in online communication.
  • Unremittingly kind and positive attitude. Deep levels of developer empathy. No place for RTFM or LMGTFY here!
  • Inquisitive, confident, keen to learn.
  • Growth mindset.
  • Enjoys teaching and helping others.
  • Excellent ability to communicate with colleagues and external figures
  • Ability to work remotely and excel in an independent way
  • No requirement to travel, but the possibility for opportunities for presenting at local meetups or conferences.



Come As You Are
At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.


Apply Now

Community Engagement Manager

Abundance360

Remote
Community Management
🗓
September
Accountabilities:
  • Translate goals and objectives into a strategic plan with initiatives with specific outcomes and target dates.
  • Plan and execute community initiatives and programs.
  • Facilitate regular communication with A360 members to foster relationship building and deliver value through content and engagement. Provide community feedback to the relevant members of the A360 Team.
  • Identify individuals who have the potential to serve as A360 community ambassadors; provide opportunities for community leadership.
  • Support sales initiatives and Team with prospective member communication and engagement.
  • Review and elevate systems of information distribution to members - member directory, member app, website, e-newsletter - and identify new opportunities for communications.
  • Support production of the weekly A360 member newsletter. Write newsletter content and draft other member-related materials.
  • Support the Executive Director with A360 Annual Summit and Workshops throughout the year including coordination, planning and ownership of community engagement activities.
  • Identify creative use of social media platforms to increase engagement and dialogue in coordination with the Director of Marketing and Demand Generation.
  • Work with the Web Manager to keep website up to date.
  • Elevate community engagement-related technology processes to support customer relationship culture including customer relationship management (CRM).
  • Onboard new and renewing members of the year-round Abundance 360 program
  • Respond to community member emails. Manage A360 member inbox.
  • Other responsibilities as needed.
Required Skills and Experience:
  • Prior community management and/or other forms of community building
  • experience
  • Proven ability to network, build relationships and create community partnerships
  • Demonstrated project management skills and conscientiousness
  • Meticulous attention to detail
  • Experience writing content (e.g., newsletters) in a business environment
  • Proficiency with with the Google Suite apps (especially Gmail, Slides, and Sheets)
  • Technically capable and willing to learn new apps and software tools
  • Ability to work independently with minimal supervision
  • University degree in a related field of study considered an asset, though an equivalent combination of experience and education will be considered
Bonus Factors:
  • Familiarity with HubSpot or Salesforce CRM platform
  • Passion for entrepreneurship and learning about exponential technologies like AI, robotics, 3D printing, etc.
  • Basic graphic design skills
  • Located in LA (not required)

PHD Ventures Core Values:
  1. Fearless conversation and debate, followed by unified action.
  2. Courageous Persistence & Resourcefulness.
  3. Encourage, Inspire and Support Ambition and Moonshot Thinking.
  4. Trust Each Other to Execute; We Win as a Team.
  5. Total Accountability of and Dedication to Continuous Improvement.
To Apply:

Send a resume, cover letter and three elements you think make a great community to team@a360.com

Apply Now

Twitter Blue Community Manager

Twitter

Remote
Community Management
🗓
October
The Position

Help us build a new experience for Twitter's most dedicated users— and a completely new revenue stream for Twitter. As the community manager on Twitter Blue, our new premium features subscription offering, you’ll work directly with a talented and experienced team across Marketing, Research, Product Management, Design, and Customer Service to support our community of subscribers and launch exciting new features.

What you’ll do

This is an exciting opportunity for someone who is a skilled and empathetic communicator, passionate about education and community, and comfortable wearing many hats as part of a new product area and team within Twitter.

As the Community Manager for this offering, you will be responsible for defining our community management strategy, engaging with and empowering members, and helping Product and Research teams to shape and evolve this offering around the community’s input and experiences.

This position will work closely with Marketing, Research, Product, Design, and Customer Service, and will be focused on three objectives:

Community Marketing

  • Define and execute social content and community management initiatives in collaboration with Marketing teams.
  • Manage community relationships at scale, including reviewing and responding to community Tweets in a timely manner.
  • Ability to quickly synthesize information in order to drive new tactics and communication based on conversation on platform.
  • Create enablement resources, including blogs, videos, and online events.
  • Identify community growth and engagement opportunities.

Research

  • Support ongoing and targeted customer research.
  • Gain community insights and feedback of specific features and product changes.
  • Communicate actionable feedback to the Product teams.

Support  

  • Work with Customer Service teams to provide additional support and scale the Subscription program for growth.
  • Escalate issues from the community as you see them and refer them to relevant teams within Twitter.

Qualifications

Skills and experience

  • You have 4-6 years community management (and/or user services) experience
  • You are already adept at using Twitter, Sprinklr, and/or Tweetdeck.
  • You have a strong track record of managing projects from concept to execution.
  • You’re able to take ownership of your work and manage your time independently.
  • Experience with Twitter analytics or analyzing social insights.
  • Because you’ll be Tweeting from corporate accounts, you are trustworthy, professional, and know to treat customers even better than they expect.
  • You have a keen eye for detail, and are a talented writer: telling a story in 280 characters while maintaining the Twitter tone of voice is a challenge you would enjoy.
  • You’re a great communicator, confident, personable, and comfortable working with internal teams and external community members.
  • You’re extremely well organized, and love creating systems that make everyone’s lives easier.
  • You’re capable of handling the pace and ambiguity that comes with working in a fast-paced tech environment.
  • You’re comfortable with (maybe even excited about) working on a distributed team, even post-COVID.
Plus
  • Previous public relations experience.
Apply Now

MB/A Community Manager

Morning Brew

New York, Full-time
Community Management
🗓
September
Overview

As Morning Brew continues to expand, we have begun to prioritize revenue diversification beyond advertising revenue. And because we have built a heart loyal, 3,200,000-person audience, there is an opportunity to build new, valuable products for our readers that allow us to establish a direct monetary relationship with them. One such product that launched in 2020 is the MB/A (Morning Brew Accelerator) program, a virtual 8 week program designed to accelerate the careers of top performing professionals.

The MB/A Community Manager will work with a small community team to implement the strategy that bridges content and community for the MB/A. This is a unique opportunity to join the new Education Division of Morning Brew and make a large impact on the participants in our MB/A program.

Morning Brew is based in New York City, but this role is remote-friendly for all candidates.


What you’ll do:

- Build connections in the community through conversation moderation and creative initiatives

- Work with the Lead Community Manager to ensure a similar high quality, personalized, fun, and engaging experience exists for all students across MB/A cohorts

- Ensure adherence to our community playbook/guidelines to create an engaging, safe space for students to interact within

- Work with the Lead Community Manager to assist with the operations of (virtual) events and speaker series for the community

- Catalyze conversations on Circle to create a personalized and fully engaging community for all students

- Contribute to external promotion of MB/A as appropriate

- Ensure that moderation efforts are set up to scale with efficiency and quality across the platform

- Assist in developing tools and features to monitor, track performance, and report on trends of user-generated content

- As a member of the community team, be prepared to pivot and address new product needs as they arise


What makes you qualified:

- Experience managing a community and moderating discussion online

- Experience with building engagement and creating initiatives for paid subscribers  

- Strong understanding of business strategies, personal/professional development, business models, and timely business news

- Strong written and presentation skills, published writing experience with public speaking experience is an asset

- Deep curiosity and a desire to connect with all different types of professionals

What else are we looking for?

Character and integrity rank pretty high on the list. Our team is guided by our core values:

- Curious - We strive to learn every day through constant questioning and exploration.

- Purposeful – We do everything with the highest level of thoughtfulness, preparation and focus.

- Empathetic - We are good, genuine people who embrace others' perspectives.

- Challengers - We approach every day with an underdog mentality and are never complacent.

Perks:

While being surrounded by a bunch of cool people who look great in crewnecks is its own reward, we have plenty more to offer.

- Unlimited sick and vacation time: And by “unlimited,” we mean absolutely unlimited.

- Remote-work friendly: Work from home, work from the office, work from the moon — you decide.

- 401(k) employer match: We want to help you prepare for the future, now.

- Premium healthcare plans: Your health matters!

- Work from home stipends: Upgrade your home office on us.

- Annual learning credit: Want to learn something new? We'll pay for it.

Morning Brew is committed to building a diverse and inclusive team that’s representative of our audience.

Apply Now

Community Manager, Twitter Spaces

Twitter

Remote
Community Management
🗓
September
Overview

As the Community Manager for Twitter Spaces, you will be responsible for our Twitter Spaces community, helping our users understand and use the product, work with hosts to program content, develop series around culture and community events, collecting feedback, working closely with our social team on marketing campaigns, and supporting incoming questions and concerns from the community.

This role will also be working incredibly close with our Product team; understanding our roadmap, business priorities, target consumers, providing feedback, developing beta test programs, and working to be the voice of @TwitterSpaces

Reporting to the Head of Community, this role will also work collaboratively with our Community Managers managing specific verticals, helping drive product adoption and engagement across the platform.

Who We Are

The Community team’s mission is to make it easier for customers to discover, participate, and form conversations with communities that share their interests, and help emerging creators scale.. People already use Twitter to create community across a wide range of topics and our work builds on this, by helping support and grow the communities that use our product, and drive positive sentiment and engagement. Protecting the health and safety of the conversation within these communities is also top of mind for us.

What You’ll Be Doing
  • Managing, communicating with, and educating  the Twitter Spaces community
  • Running the day to day operations of the @TwitterSpaces handle
  • Identifying and elevating key consumers and hosts for support
  • Organizing and running Twitter Spaces rooms and events with our community to gather feedback and provide clarity on product features and roadmap
  • Concept community led opportunities for creators and users to grow their Twitter Spaces engagement
  • Develop relationships across the organization to elevate the voice of the consumer, and impact how we show up with our communities
  • Work closely with our Product org to develop a deep understanding of our product, our development cycle, and our vision, and use that expertise to communicate with our community.
  • Strategize long term planning of @TwitterSpaces channel in partnership with our social team
  • Develop insights and strategy with Product Marketing to help guide the direction of our creative campaigns for Twitter Spaces
  • Working with Social team on consumer facing messaging
Qualifications
  • 5+ years experience in social media, community management, and social marketing
  • Deeply passionate about social media and a heavy user of Twitter, and preferably Twitter Spaces
  • Experience working with content creators, streamers, youtuber’s, influencers, and/or creators
  • Ability to speak publicly, and effectively manage consumers feedback, concerns, and issues in a professional and respectful manner
  • Experience working with highly passionate and diverse communities, and an interest in giving underrepresented communities a platform
  • Exceptionally strong interpersonal skills
  • Experience with Sprinklr and social analytics tools
  • Ability to work across multiple organizations
  • Strategic thinker, who can build thoughtful, data and insight driven plans
  • Understanding of the product development process, with the ability to work closely and oftentimes embedded with product teams
Apply Now

Local Community Lead

Notion

Contract
Community Management
🗓
September
About The Role:

We're lucky to have a vibrant, creative community building all kinds of cool things with Notion and sharing it with the world. They host online and offline events, make videos, share advice and templates, translate marketing into other languages, and so much more. This global community plays a huge part in inspiring users in ways we never thought possible.

Now, we're looking for several community leaders to join our team as contractors, who can help rally, support, and shape our communities in three of our biggest markets: Korea, Japan and France. In this role, you'll serve as geo-specific Notion leaders and experts in the local community, helping us produce and share localized content, and more we haven't thought of yet.

What You'll Do:
  • Build. You'll help us plan and execute ways for us to scale our local community programs while retaining the same warmth and kindness felt in the community since early on. This requires a lot of detail-oriented logistics - from setting up online events and meetups to building Notion templates, to helping community members succeed in their work.
  • Represent. You'll represent Notion in your country by speaking at conferences, becoming an extension of our brand on social media, helping out with PR efforts, contributing to online forums, and building relationships with local influencers.
  • Listen. You'll constantly monitor and participate in conversations about Notion in your country, surfacing sentiment, exceptional user-generated content, and feedback from both new and power users. You'll share insights and lessons directly with the team to influence product development, marketing campaigns, and more.
  • Test. The faster we can figure out what works, the sooner we can provide more value to the community. You'll identify metrics that actually map to our goals, use them to figure out what programs we should invest in, and relentlessly iterate.
What We're Looking For:
  • You've built significant communities. You've helped create or moderate a vibrant community for yourself or a company before. You come with a toolkit of tactics to do this again for us. You love connecting people and helping others when the opportunity arises.
  • You're a Notion power user. You're comfortable building relational databases and sharing your own templates. You've watched dozens of the advanced tutorials on YouTube (and maybe created some of your own) and been to at least one Notion meetup.
  • You understand your local community. You have a deep understanding of what makes communities successful in your country.
  • You're already an evangelist. You enjoy helping people set up their Notion workspaces and spend a time teaching folks how to use the product or answering questions.
  • You're comfortable with video. You've created videos on YouTube or Loom and hosted webinars for a company. You're charismatic and clear in your communication style.
  • You're analytical. You know how to conduct experiments, understand metrics in a tool like Amplitude, and create reports.
  • You're familiar with social platforms. You're experienced with tools like Facebook Groups, Slack, Discord, and Telegram. You stay up to date with the latest tools that could help us foster stronger community.
  • You have a strong execution mindset. We're moving fast and there is a lot to do every day. You don't mind getting scrappy!
Apply Now

Social Media & Community Manager

The Souled Store

Mumbai
Community management
🗓
September
About Us

The Souled Store is a homegrown youth casual-wear brand started in 2013. It is also India’s largest online merchandising platform with licenses like Disney, Warner Bros., WWE, IPL, Viacom18 to name a few. Apart from selling products with themed designs such as superheroes, movies, TV shows, and cartoons, the brand also is at the forefront of latest youth apparel and lifestyle trends. Although primarily an online brand, The Souled Store currently has four offline stores in Mumbai and one in Pune with plans for expansion pan India.

The Souled Store was born out of the idea of loving what you do, from the soul. We believe that people do their best work when they love what they do. There are too many Monday mornings and you can’t go dreading every single one of them. Over the years, we have built a strong team of like-minded people that work smart, own their work, and think like leaders. If you identify with what we do and are interested in being a part of an aggressively growing brand, we would love to have you on board.

Team & Position Summary

The SM & Community Manager will be part of the Marketing Team which consists of Category Marketing Managers, Paid Media Managers, and Content Head, Copywriters, and SEO Specialist. This role will report directly to the Content Head. The marketing team works very closely with the design and media teams for the execution of day-to-day activities and campaign briefs.

The SM & Community Manager will own all of the TSS social media pages (Instagram, Facebook, LinkedIn, YouTube). They will be responsible for calendar planning, content ideation, moment marketing and will be the custodian of our brand personality and voice on social media. They will work closely with photographers, videographers, designers, and copywriters.


What ‘The Souled Store’ Can Offer You

1. Opportunity to be part of a fun, fast-growing startup with constant challenges

2. A fantastic work culture and a diverse team of talented individuals.

 

Responsibilities
  • Serve as a point of contact for The Souled Store’s social media platforms such as Facebook, LinkedIn, YouTube, Instagram, and blog
  • Work with the marketing, creative teams to create high quality, engaging, relevant, and timely content
  • Supervise all aspects of social media interaction between customers and the brand while working closely with the Customer Experience team
  • Manage the social media calendar and ensure the content is published within deadlines
  • Ensure brand consistency in personality in copy through tone and voice
  • Deploy social listening tools to monitor positive/ negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation
  • Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback
  • Keep up to date to the latest social media trends, moment marketing, and emerging social media platforms in the industry


Competencies and Abilities
  • Strong written and verbal communication skills
  • Creatively inclined and ability to come up with innovative concepts and turn them around quickly
  • Ability to understand the nuances of various online platforms and create content accordingly
  • Ability to work independently and with a team to meet deadlines
  • Ability to imbibe the brand personality to ensure consistency across all communication
  • Excellent organizational skill and multitasking ability
  • Able to explain complex social media data in an understandable way

Education & Experience

- Bachelor's degree in business, marketing, communication, journalism or related field

- 3-5 years of social media management experience

Apply Now

Senior Community Marketing & Editorial Lead

King

London
Community Management
🗓
September

We are looking for an experienced professional with a background and passion for digital communities, building social products, editorial production, social media marketing and content strategy. Preferably the candidate would have working knowledge in gaming and/or entertainment, and an interest in King games. This role supports campaigns and strategic projects alongside the Director of Community and Social Marketing.

YOUR ROLE WITHIN OUR KINGDOM

You will be a part of a team with a mission to put our players at the heart of what we do. You will build strategies for engaging our players deeper than ever before. Working with internal stakeholders and external agencies as well as developing strategies to engage more players and retain existing players.

Responsibilities:
  • Grow our social and digital community through innovative community initiatives, outreach and editorial content
  • Experience of building grassroots communities of creators and engaging them
  • Experience of managing and working with talent and paid for influencers, including relevant data points for success
  • Have a vision for what the power of digital communities can deliver into player’s lives,  and where this fits within content and marketing campaigns. Bonus if you can explain metaverse theory and why that’s interesting to digital experiences of the future
  • Experience of embedding social concepts within products and services and the challenges and planning needed
  • Engage our community in an authentic way - being a fan of our games and products
  • Be a genuine advocate internally for what the community is talking about and what matters to them, sharing these and deeper insights to educate campaigns, new content ideas and potential digital experiences in- game
  • To have a strategic mind and join the dots between our digital communities, campaigns and in- game community opportunities
  • Build thorough and thoughtful strategies for engaging our community deeper and more authentically than before.
  • Use insights to develop creative solutions and validate thinking, sharing community listening widely across the business, expert in social listening tools
  • Manage external agencies in an agile and flexible way, ensuring the delivery of key projects and value for the business
  • Experience working with digital influencers, grassroots influencers and the influencer landscape and culture. Experience of influencer discovery and tools a bonus.
  • General understanding of marketing campaigns and strategy and where digital communities can add value
SKILLS TO CREATE THRILLS
  • Proven experience working and managing digital communities, social media marketing and or content strategy across gaming and/or entertainment brands or digital/social media agencies with a focus on engagement and growth.
  • Comfortable in an agile and flexible working environment - devising strategies to ladder up to wider goals in the department in a changing workplace.
  • Relevant experience of working across different departments with the product, marketing, creative and PR
  • Strong understanding of digital community culture and norms
  • Knowledge of the social media and content ecosystem, trends and formats
  • Experience building business cases for investment in content and/or new opportunities.
  • A strong culture of collaborating openly with team members and across departments
  • Strong editorial judgement and taking into account tone of voice, wider cultural trends
  • Experience in content production and managing external agencies including briefing, creative review and post analysis of performance
  • High level of resilience with solution mindset in a fast- moving environment
  • Strong aptitude for identifying problems, troubleshooting issues and problem- solving
  • Excellent communication, presenting and deck building skills with the ability to build relationships internally and externally across all levels, including external agencies

  • Experience and knowledge of the US market
  • Ability to manage multiple projects and priorities, delivering in a fast- paced environment, whilst keeping a calm head. Pivoting where necessary with the same energy.
  • A growth mindset with a strong leadership attitude

  • A self- starter with an entrepreneurial mindset

About King

King is a leading interactive entertainment company for the mobile world, with people all around the world playing one or more of our games, including franchises such as Candy Crush, Farm Heroes, Pet Rescue and Bubble Witch.
We have 249 million monthly active users as of fourth quarter 2019 across web, social and mobile platforms. King was acquired by Activision Blizzard Inc. (Nasdaq ATVI) in February 2016 and operates as an independent unit of the
company.

Apply Now

Senior Community Manager

Slack

Remote
Community Management
🗓
September

At Slack, our mission is to make people’s working lives simpler, more pleasant, and more productive – and our users are at the heart of everything we do and build. We’re looking for a Senior Community Manager to join our team and support our most passionate customers and users.

Our community mission is to empower all users to thrive in Slack and turn the champions of our community into force-multipliers who can share their knowledge with others at scale.

In this role, you’ll oversee the management of the community from strategy through execution, working closely with cross-functional teams and business stakeholders to define, develop, and execute community related initiatives.

This brand new role will live in Product Marketing, on our Community team, reporting to the head of Community. It is highly cross-functional, requiring partnership with fellow marketers and colleagues in product, engineering, sales, customer experience and more.

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like you, why not say hello?

What you will do
  • Moderate, listen and engage regularly with our amazing community members, providing them with any support and resources they need, activating the community around a shared mission
  • Design, configure, and continually optimize the community digital experience
  • Cultivate a sense of trust, care, well-being, inclusiveness, and belonging in the community
  • Develop and implement internal and external community advocate programs to motivate and incentivize top community contributors
  • Develop and maintain a comprehensive set of community guidelines and policies
  • Monitor community health and produce reports on relevant issues and outcomes
  • Represent the voice of our community in cross-departmental communications, sharing trends, pain points, and sentiments
  • Understand how to manage difficult situations within the community with tact and to escalate when appropriate
  • Identify sources of churn in the community and come up with creative ways to reduce churn
  • Meet regularly with internal stakeholders providing community insights, updates and guidance on ways to engage with the community
  • Develop and manage a robust community content strategy ensuring accuracy and relevancy
What you should have
  • 4-7+ years of related community management experience building, managing and scaling online communities
  • Empathy, you understand community feedback and will put yourself in their mindset and make actionable decisions based on it
  • An affinity for Slack the product
  • You have worked with cross-functional teams (Marketing, Product Management, Customer Success) to plan and execute supporting community activities
  • You have worked with one or more community platforms (e.g., Salesforce Experience Cloud, Lithium/Khoros, Jive, Higher Logic/Vanilla, Telligent/Verint, inSided)
  • Excellent teamwork and written/verbal communication skills
  • Strong interpersonal skills, ability to develop relationships and communicate with all levels of the organization and with outside groups
  • You are able to manage deadlines and work collaboratively in a fast-paced, highly dynamic environment; highly organized, with the ability to work with multiple teams in different countries
  • You are comfortable with ambiguity
  • Maturity to prioritize and understand where to introduce new processes without slowing things down
  • ‍A strong generalist, you can seamlessly shift gears between different working styles and regularly learn new processes
  • Passionate about being a community and customer advocate with a willingness to go the extra mile to serve our customers
  • Experience at an enterprise software company is a plus

Slack is a layer of the business technology stack that brings together people, data, and applications – a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses and teams of all kinds use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco, CA and has sixteen offices around the world. For more information on how Slack makes teams better connected, visit slack.com.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

Come do the best work of your life here at Slack.

Slack is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Slack is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.

Visa sponsorship is not available for candidates living outside the country of this position.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Apply Now

Senior Community Lead

Citi

New York
Community Management
🗓
September
Overview

Citi’s technology team is growing at lightning speed, and we’re looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business. Citi’s technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

About the Role

The Community Outreach role is part of a globally distributed team focused on driving community engagement with the initiative and ensuring that developers are well-informed about the programmer and have a powerful voice to raise issues and shape the approach. The Community team is a key strategic function and will take part in wider departmental initiatives.

A key component of the role is supporting the cultural transformation of ICG Technology. A powerful cultural vision must be widely known to have effect and awareness of our vision is thus the fundamental foundation of our culture change. Another key element is soliciting feedback. In addition to the direct benefits of feedback, making your voice heard is the key to self-empowerment. Mechanisms for soliciting feedback can therefore accelerate and reinforce cultural change as well as acting as an indicator of cultural impact by the wider programmer.

About the Department

Developer Engineering is a new function within ICG Technology. Our mission is to make it easy and enjoyable for development teams to go from a business idea to delivery of an innovative production solution. This will be done by improving and upgrading our tools, streamlining our processes, automating and strengthening our controls, and helping development teams adopt modern ways of working.

This new initiative represents a key investment in our future development capability. We are assembling an expert team to transform the working environment of the 18,000 people who make up the ICG development community and help them dramatically change their approach to developing software across the many different technologies we support. This is a challenging remit, but with the scale and variety comes a unique opportunity to be agents of cultural and technical change who have a huge impact on the bank.

Key Responsibilities:
  • Contributes as part of a distributed community team located in key development centers globally
  • Key figure in their region, advertising initiatives underway and encouraging feedback and engagement from developers
  • Leverages existing communities (such as Engineering Excellence) and builds new ones around key initiatives or areas of interest
  • Solicits feedback and contributes to the community ideas portal, ensuring local participation
  • Executes a localized communications strategy
  • Contribute to campaigns, bringing local culture and character to them, tuning as required
  • Pain points management and backlog grooming (feeding into DevOps team)
  • Drives positivity and constructive discussions without sugar-coating current issues
  • Ensures their region is well-represented and acts as a local face for the initiative
Characteristics:
  • Charismatic and engaging person who can stand their ground in the face of disagreement or cynicism
  • Excellent communicator who gets on well with others, building strong professional relationships
  • Strong public speaker, able to engage and excite audiences
  • Great writer, able to shape persuasive articles
  • Able to negotiate and influence at all levels
  • Collaborative by nature, builds partnerships across the firm
  • Creative and innovative, brings different angles to problems and provides new solutions
  • Risk and security focused, putting diligent risk management and security at the core of everything they do
Experience:
  • Proven track record of excellence in communications
  • Great knowledge of the development process, ideally from working with development teams in a banking environment

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive The IT Business Lead Analyst is a senior-level position responsible for liaising between business planning.

Responsibilities:
  • Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high-impact projects
  • Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment
  • Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives
  • Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry standards
  • Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decisions
  • Supervise day-to-day staff management issues, including resource management, work allocation, mentoring/coaching and other duties and functions as assigned
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
  • 6-10 years of experience
  • Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis
  • Experience with all phases of Software Development Life Cycle
  • Comprehensive knowledge of the principles of business analysis
Education:
  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred

Apply Now

Social Media Manager

Healthy Roots Dolls

Detroit
Social Media
🗓
September
Join Our Team

Healthy Roots Dolls is a toy company that is bringing diversity to the toy aisle with multicultural children’s products. We believe that every child has the ability to be whatever they want, but they need the right tools to see it in themselves.

Here are our current open roles:

To be considered for a role, please apply below to join our team and help us build products that inspire children to be all that they can be.

For any questions please email jobs@healthyrootsdolls.com. Applications are not accepted via email.

Apply Now

Head of Creator Communications

Clubhouse

Los Angeles
Community Management
🗓
September

Clubhouse is a new type of social product based on voice. It allows people everywhere to talk, tell stories, develop ideas, deepen friendships, and meet interesting new people around the world.


Our early users love the product and we have been featured in publications like The New York Times, Forbes, The Telegraph, TechCrunch, CNBC, and WIRED. Today, we are a small and productive team with a strong background in consumer products. We are well funded, with recent backing from top-tier VCs and many of the best angel investors from Silicon Valley and beyond.


As we open up Clubhouse to the whole world, we are seeking to add a few extraordinary people to our growing team. If you think you would be a good fit, please let us know! 🙏


The Role

As the Head of Creator Communications, you will work closely with our most important constituency, the creator community of Clubhouse.  This will require frequent collaboration with our marketing, social, partnerships and product teams.  In addition to liaising with practically every member of our small (but growing) organization you will manage and coordinate with numerous agency partners in multiple markets.  There are no slow days at Clubhouse and you will be challenged to think strategically and act swiftly to help creators make the most out of their art, cultural impact, and the connections that they help generate on the platform.


In this role, you will report to our Head of Global Communications. We are fully remote during the pandemic and this position will be based in Los Angeles when we are able to safely open our office in that city.


Who you are

You are driven, open-minded, and able to work with a diverse array of individuals creating in a myriad of genres.  You love finding solutions for challenges that have no precedent and are able to provide the essential tactical support to creative-minded partners.  You are smart but rooted in the knowledge that we are here to serve and amplify the creators of one of the fastest growing platforms in the world.  


You write good.  A strong sense of humor and not taking oneself too seriously is also appreciated.


You have extensive experience working with media in all mediums.  You have a rolodex built over years of establishing trust and respect between yourself and the journalists with whom you work.  You delight in quickly writing and obsessively rewriting a statement, show description or creator bio.  You still get a thrill from helping a creator land that first big profile that helps them take their project to the next level.  You are a strong communicator and are able to explain complex concepts to a wide audience.


You are experienced. You have a decade plus of experience as a communications executive at a fast growing company and have a proven record of impact.


You bias towards action. You like to build and ship - favoring practical choices, speed and a respect for sequencing. You focus on the things that matter and push back on things that don’t. You make deadlines for yourself and you move fast.


You’re scrappy and entrepreneurial. You thrive in fast-paced environments and are comfortable with not knowing the answer to something. You are willing to roll up your sleeves no matter what the challenge is.


You take pride in what you do. You care deeply about your work.


You enjoy your work. You love what you do, think about it in your free time, and often find yourself building at strange hours—not because you feel you have to, but because you’re so excited to create something big for the world. Your favorite thing to do is to take on a huge challenge and pull it off.


You care about doing the right thing. You value diversity and go out of your way to ensure others feel welcome. You enjoy hanging out with your teammates, have a low-ego, and make the workplace more fun for everyone.


What you will do

Clubhouse has millions of creators creating moments and magic every hour of every day in every time zone.  You will work with our team to help tell the world about these exceptional artists, conversationalists and communities.  You will help design and implement key creator narratives and implement those strategies.  You will help explain and elevate these creators in press outlets in every language.  You will play an outsized role in helping us build an organization that values and intertwines its own success with that of our creators.  


Your work will vary and evolve over time and will cover multiple disciplines. On a given day, you may brief company leaders, coordinate an interview with creators on multiple continents and lead a discussion to help Clubhouse decide which new features the community needs the most.  


You’ll grow and improve rapidly. At Clubhouse you’ll be working with an incredible team, who love to learn from and teach each other. You’ll find yourself stretching to new areas, immersed in feedback, challenged by your teammates, and growing your skills on a daily basis.


You’ll be an owner. We believe in hiring people and giving them as much responsibility as they can handle.


You’ll create something meaningful. Social products allow people to connect in ways that were never before possible. When the telephone was invented, it suddenly allowed people to speak with others across the world. Thanks to FaceTime, grandparents everywhere can now watch their grandchildren grow up. At Clubhouse, you’ll be figuring out something entirely new for the world—a positive product that brings people’s voices together for deep and meaningful conversations, creates new relationships, builds empathy across cultures, entertains people, and helps people develop ideas that change the course of their lives.



As an early team member at Clubhouse you will be a critical voice and have significant influence over the direction of the company. We will compensate you well, invest deeply in your development, and ensure this is the single best work experience of your life. If you think you might be a good fit for our team, we’d love to hear from you!

APPLY FOR THIS JOB


Apply Now

Communication Designer

Clubhouse

San Francisco
Community Designer
🗓
September

Clubhouse is a new type of social product based on voice. It allows people everywhere to talk, tell stories, develop ideas, deepen friendships, and meet interesting new people around the world.

Our early users love the product and we have been featured in publications like The New York Times, Forbes, The Telegraph, TechCrunch, CNBC, and WIRED. Today, we are a small and productive team with a strong background in consumer products. We are well funded, with recent backing from top-tier VCs and many of the best angel investors from Silicon Valley and beyond.

As we open up Clubhouse to the whole world, we are seeking to add a few extraordinary people to our growing team. If you think you would be a good fit, please let us know! 🙏


The Role

As a member of the design team, you’ll work closely with our founders, product, and marketing teams to help us implement our evolving brand. During the pandemic, we are working remotely. We are fully remote during the pandemic and this position will be based in San Francisco when we are able to safely re-open our office.

Who you are

You are experienced. You’ll be joining as our first Communication Designer. You’ll implement our evolving brand, voice, and strategy as Clubhouse grows as a company and product.


You bias towards action. You favor practical choices, speed and a respect for sequencing. You focus on the things that matter and push back on things that don’t. You make deadlines for yourself and you move fast.

You’re scrappy and entrepreneurial. You thrive in fast-paced environments and are comfortable with not knowing the answer to something. You are willing to roll up your sleeves no matter what the challenge is.

You take pride in what you do. You care deeply about your work. You read through details and think about every bit of the brand experience. If something seems off, you come up with a good solution and fix it without being asked to do so. You’re proactive with suggestions and people know they can count on you to get things done.

You enjoy your work. You love what you do, think about it in your free time, and often find yourself building at strange hours—not because you feel you have to, but because you’re so excited to create something big for the world. Your favorite thing to do is to take on a huge challenge and pull it off.

You care about doing the right thing. You value diversity and go out of your way to ensure others feel welcome. You enjoy hanging out with your teammates, have a low-ego, and make the workplace more fun for everyone.


What you will do

You’ll shape the brand strategy. You will get to use your own product (and talk with others while they are using it) every day, and have significant input into how we implement evolving brand, voice, and strategy as Clubhouse grows as a company and product. Your ideas will always be heard.

You will partner closely with the team. Partner with the broader marketing team to build out performance-driven campaigns, prepare the team for product launches, deliver incredible brand experiences, and more. You’ll help foster a culture of design critique and feedback. You’ll also be a partner to contractors and agencies we may bring on to support our design efforts.

You’ll grow and improve rapidly. At Clubhouse you’ll be working with an incredible team, who love to learn from and teach each other. You’ll find yourself stretching to new areas, immersed in feedback, challenged by your teammates, and growing your skills on a daily basis.

You’ll be an owner. We believe in hiring people and giving them as much responsibility as they can handle.

You’ll create something meaningful. Social products allow people to connect in ways that were never before possible. When the telephone was invented, it suddenly allowed people to speak with others across the world. Thanks to FaceTime, grandparents everywhere can now watch their grandchildren grow up. At Clubhouse, you’ll be figuring out something entirely new for the world—a positive product that brings people’s voices together for deep and meaningful conversations, creates new relationships, builds empathy across cultures, entertains people, and helps people develop ideas that change the course of their lives.

As an early team member at Clubhouse you will be a critical voice and have significant influence over the direction of the company. We will compensate you well, invest deeply in your development, and ensure this is the single best work experience of your life. If you think you might be a good fit for our team, we’d love to hear from you!

Apply Now

Head of Community Development

Airtime

Los Angeles
Community Management
🗓
September

Airtime is looking for an innovative Head of Community Development to acquire creators and promote the value proposition of Airtime live social space where people build communities around shared interests through video, audio, and chat.  Continuously communicates the value proposition for creators to host discussion forums and community-building events from our platform.  Cultivates and nurtures professional relationships with creators.  Builds and leads a team focused on interfacing with creators to onboard them to the  platform.    Works cross-functionally with internal teams and brings a strong awareness of social-community building dynamics including understanding creator platforms, emerging content formats and the social space.

A bit about the role:
  • Plan and execute an Airtime's community development/acquisition strategy
  • Build rapport  to manage new creator pipeline and deal flow
  • Initiate direct outreach to creators and sell them on the Airtime platform value proposition
  • Work with cross functional partners facilitating promotional opportunities for creators
  • Provide value-added recommendations to enhance Community Development roadmap
  • Build and lead a team of people interfacing with the supply side of a marketplace
  • Onboards creators
A bit about you:
  • 8+ years of industry-related experience working at a label, management, agency or in digital marketing at a DSP  with 5 years of management experience
  • Deep knowledge of growth objectives with a demonstrated history of Creator relations and development to articulate Airtime’s value proposition
  • Builds Community development initiatives and drives the expansion of our strategy.
  • Entrepreneurial, hard-working, critical thinker, who is motivated by community building
  • Self-directed and experience thriving in uncertainty
  • A bias towards using data over gut instinct, and a high level of fluency in the key metrics that underpin platform success in this industry
  • A true desire to celebrate team success, even at the expense of personal fanfare (read: big egos not welcome)
A bit about Airtime:

Founded by Sean Parker, our mission is to empower people to create thriving online communities around shared interests, experiences, and passions. A goal like that doesn’t happen without an amazing team. With over 100 wonderful people in three offices across the country, we’re working hard to create the most welcoming online live social space out there, not only in our product but also in our organization.

Diversity, Equity & Inclusion:

We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone’s responsibility.

Apply Now

Community Lead

Amazon

Remote
Community Management
🗓
September
DESCRIPTION

The AWS Startup Team exists to align the resources of AWS with builders from all backgrounds. We work directly with startups and investors globally, delivering programs and resources that increase their potential for success. The team is comprised of a rare group of high-caliber founders, working within Amazon to drive AWS strategy and support the next generation of startup entrepreneurs.

As part of the Startup Team, we created the CTO Fellowship, a four-week program that offers venture-backed CTOs guidance, resources, and community. We are looking to grow the program exponentially, with a CTO community that lasts for the entire company lifecycle. You’ll be instrumental in helping this program reach scale globally.

Candidates must have a background in the startup ecosystem, ideally as a community manager or platform lead for a technology company, venture capital firm, or accelerator. We are looking for someone who has built an online community from the ground up, with a focus on unique events, active forums, and high-value introductions. A keen sense of ownership, customer empathy, and scrappiness is a must.

Responsibilities:
· Create strategic events that help CTOs build enduring companies based on customer feedback
· Execute relationship building and networking programs for CTOs
· Experiment with new ways to deepen engagement within the CTO community
· Build up a library of evergreen content from our events and other sources across Amazon
· Perform customer research to deepen our understanding of the startup CTO journey
· Deliver data-driven insights to senior management about progress, achievements, and roadblocks

BASIC QUALIFICATIONS

· 3+ years’ experience running community for a technology company, venture capital firm, or accelerator
· 5-10+ years of total work experience

PREFERRED QUALIFICATIONS

· Passion for helping startups and empathy for the founder journey
· Ability to build connection and value among individuals with different background, skillsets and perspectives
· Strong end to end community manager with operational rigor
· Creative problem solver, excels at executing and adapting plans for effectiveness
· Self-starter who is curious, eager to ask questions and seek input
· Experience doing customer research, both qualitative and quantitative
· High level knowledge of cloud computing and the value proposition for startups
· Team player who rolls up their sleeves to get things done and collaborates well
· Excellent verbal and written communicator
· This position can be located anywhere in the US with a preference for New York
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Apply Now

Community Manager

Rey

Remote
Community Management
🗓
September

Rey is a membership-based, on-demand mental health company on a mission to revolutionize mental health and wellness by improving access to personalized services through technology. We combine proven therapeutic interventions, like cognitive behavioral therapy, with clinically validated tools, like virtual reality, to care for a wide range of member needs in new and novel ways. Powered by OxfordVR, a spin-out of Oxford University and a leader in leveraging technology to deliver proven treatment tools in immersive environments, we are arming care teams with the tools they need to bring world-class treatments directly to our members’ homes.

The organization was seeded in January 2017 and has raised $15M investment to date led by Optum Ventures (United Health Group) and Oxford Science and Innovation.

Location: Remote - US

Job Description

We are looking for a talented Community Manager who has a passion for social media and content creation. The ideal candidate has a strong understanding of social media and brand marketing, and experience developing social and digital marketing strategies across a variety of verticals, including gaming, lifestyle, home, fashion, etc. This role will report to Growth Lead and collaborate with cross-functional teams to grow a new product.

Responsibilities will include, but are not limited to:
  • Come up with content ideas and oversee content development (visual, video, text) that is optimized for social platforms
  • Create social media content pipeline/calendar on social media management tools such as Hootsuite
  • Plan and execute key community promotions/activations to drive engagement
  • Coordinate with growth and design teams to ensure a consistent voice and messaging to customers
  • Stay up-to-date on social media trends, emerging platforms, and best practices
  • Identify KPIs and measure the effectiveness of campaigns and implement improvements where necessary
Key Skills:
  • Experience in managing social media handles on various platforms
  • Good writing and communication skills
  • Detail oriented, with ability to manage scheduling and proofreading social media posts across multiple platforms
  • Ability to identify key influencers, build relationships and activate partnerships

Bonus skill: A design background and able to execute efficiently with tools such as Canva

Benefits
  • Competitive salary dependent on experience
  • Insurance benefits including medical, vision, dental, life, long term disability
  • Unlimited PTO
  • Flexible working hours
  • Fully remote position

Apply Now

Internal Communications Manager

Productsup

Berlin
Community Management
🗓
September
Your role and goals:

We are looking for an internal communications manager (m/f/d) who can support our global internal communications strategy and needs. In this role, you’ll develop and execute a strategic internal and executive communications plan. You will align internal and executive messaging with the company’s vision, mission, and strategic objectives.

You will do this by working with cross-functional teams: partnership with People and Operations, Marketing, and Leadership to execute communication initiatives from concept to delivery.


In your first 3 months you will:
  • Get to know our culture, company, and ecosystem
  • Help develop the internal communication calendar and ensure deadlines are met
  • Manage the monthly Town-hall and be involved in other activities
In your first 6 months and beyond you will:
  • Establish a framework for internal communication and define our messaging
  • Draft an internal communication strategy that supports our mission and culture
  • Execute in close cooperation with the various owners and stakeholders
What you bring to the team:
  • Proven experience in a similar role in a scaling tech environment
  • Native-level English, proficiency in German is a plus
  • Experience working with many different stakeholders and senior leadership
  • Efficient, structured, and quality-oriented working style with sharp attention to detail and great organizational skills
  • Self-motivation and eagerness to take initiative and ownership
  • Familiarity with communication tools, resources, and trends
  • Incredible attention to detail, an eye for design, and powerful storytelling
  • Employee-and-audience-centric and work tirelessly to create an environment of open communications
What we offer you:
  • Permanent position with an attractive salary
  • Many professional growth opportunities
  • Awesome workplace in the heart of Berlin at Alexanderplatz
  • Healthy working environment including fresh fruit, drinks, and Urban Sports discount
  • Relocation & bureaucracy assistance
  • Ongoing internal and external trainings
  • Home office options & flexible working hours
  • A highly motivated, international team
  • Two big company events + two individual team events annually
  • High level of personal responsibility and impact
Do you have what it takes? We'd love to hear from you!

We know CVs don't always tell the whole story, so in addition to submitting your CV feel free to let us know why you're interested in this role in a short cover letter (~100 words).

Apply Now

Director of Community

Allbirds

San Francisco
Community Management
🗓
September
About the job
Who is Allbirds?

At Allbirds, we believe in using business as a force for good. We're a global footwear and apparel brand with roots in New Zealand and our headquarters in San Francisco. Since 2016, we've been on a mission to prove that comfort, design, and sustainability aren't mutually exclusive. Our commitment to creating better things in a better way is fueled by a belief that the fashion industry needs to focus less on flash and more on thoughtfulness. And as a certified B Corp, we're dedicated to making the most sustainable products we can using premium natural materials - designed for life's everyday adventures.



Where we need help
The Director of Community will help define the short- and long-term vision and strategy and execution for Community and the Allgood Collective at Allbirds. This role will be accountable for community programs that help in building the brand and supporting the business results in our retail stores and ecommerce business. This position operates across the Retail channel, with the objective of fueling community in-stores and online, customer engagement, and unique brand partnerships. This is a highly cross-functional position sitting in the brand team and reporting into the Chief Brand Officer. The successful candidate will bring a balanced, creative, and data-driven approach to deliver a best-in-class community experience across the organization.

What does the job entail?
  • Lead, hire and develop multifunctional, high-performing brand & community teams as necessary to achieve business goals.
  • Encourage participation in such initiatives and/or enable folks to co-design their own initiatives.
  • Co-operates with (or works to establish) a local support group of community organizations and activists to share ideas, learning and co-design community led- initiatives
  • Identifies and encourages people who are natural connectors and natural leaders within diverse communities.
  • Work cross-functionally to integrate Brand/Community strategy and results into the retail and product functions in the region and into the Global Brand & Community organization.
  • Operationalize community based marketing in retail.
  • Drive brand awareness through community in our emerging markets in Europe and Asia/Pacific:
  • Create key community based relationships and spark word of mouth conversation about the brand:
  • Channel your passion for sustainability, product, performance and knowledge of consumer trends to help build critical relationships, increase awareness, create conversation and deliver a best in class guest experience that is engaging for our local community.
  • Support the brand building and communication efforts for regional community events.
  • Partner with the country brand & retail teams to create a map of influencers and relationships, for stores and community connectors to engage and develop
  • Create an ecosystem for relationships to become key story-telling elements in all channels of communication, especially social and e-commerce
  • Deliver key business results in stores and online:
  • Responsible for connecting strategy to results in the stores and ecommerce.
  • Accountable to support revenue and traffic KPI's in innovative ways that grow the brand and the business year over year
  • Own the community brand calendar and work cross functionally to establish key brand priorities and integrate them with key product and retail priorities.
  • Responsible for management of annual budget process, including working with peers and management team to set and manage budget.
  • Create sustainable training and onboarding protocols to enable the community programs and their leaders to effectively scale in the absence of a single trainer available each time.
What kind of person are we looking for?
  • Strong right and left brain with an ability to balance creativity, innovation and bottom line business needs
  • Strong strategic and problem-solving skills
  • Able to navigate through ambiguity, thrives in a high growth, dynamic and entrepreneurial environment
  • Confidence and comfort to inspire others to create.
  • Experience using analytics and performance data to set and adjust priorities
  • Capacity to work effectively with a wide range of people, build relationships, be diplomatic, and exhibit sensitivity to a variety of cultures and understanding of the dynamics of a complex organization
  • Effective written and communication skills

More practical skills needed:
  • Bachelor's degree with 10+ years experience in marketing, grass roots/community building or business related field in a high profile, globally branded organization
  • 10+ years experience ideally working in a global role
  • Proven ability to effectively work across a scaling company with excellent results
  • Successful experience in a senior level management position leading others
  • Proven ability to negotiate, influence and collaborate with other key decision makers
  • Consumer experience with a mission driven, cutting edge, influential brand preferred
  • Proven experience developing and driving Digital, PR and media initiatives from inception to execution
  • Excellent managerial skills, with a reputation for being adaptable, empathetic, low ego; high horsepower.
  • Supports motivated individuals to transform ideas into action for the benefit of themselves and others.

What can we offer?
  • Competitive salary + equity
  • Medical/Dental/Vision insurance
  • 401k employer match
  • Paid parental leave
  • Fitness benefits
  • Discounted products
  • Pup friendly office!

Diversity

Allbirds is an equal opportunity employer and makes employment decisions on the basis of merit. Allbirds policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.

What Personal Information We Collect

Professional, employment-related, or schooling information.
Current or past job history, performance evaluations, and educational background, including grades and transcripts.

How We Use Your Information


For professional, internal analysis, or employment-related purposes, including job applications.
 



Apply Now

Community Lead

Luma

Remote
Community Management
🗓
September

Our users host yoga classes, ballet lessons, trivia nights, book clubs and more. They are incredibly talented community leaders who work hard to create welcoming, safe spaces for their members to grow and learn together.

​As the Community Lead, you will be the first non-technical member of the team and will work on two things:

  1. ​Creating a supportive community for our current Luma hosts
  2. ​Working with prospective hosts and onboarding them to Luma
What does success look like?
  • ​You genuinely care about people. People who meet you remark on how present and warm you are.
  • ​You are resourceful and will do anything it takes to unblock yourself.
  • ​You communicate your thoughts and decisions clearly and proactively, and develop an efficient feedback loop with the product team that allows us to move fast and to the right direction.

​Sounds like you? Reach out to jobs@lu.ma.

Apply Now

Lead Community

Sequoia Capital

Bengaluru
Community Management
🗓
September
About the job

The Community and Content Lead role is an opportunity for an analytical, empathetic community-oriented thinker to spend their days shaping how the world's top founders and operators in startups interact and share their knowledge with each other. As part of this role, you will lead the strategy & development of new founder-oriented programs at Sequoia India and Surge.

The Community Programs team is responsible for five primary efforts:

  1. Founder research efforts that enhance internal empathy for Surge and Sequoia India founders and highlight opportunities to serve founders more effectively.
  2. Founder journey and experience management during partnership with Surge and Sequoia India. This starts with new founder onboarding experience and continues through key touchpoints and milestones along the way.
  3. Design and execution of exclusive company design programs and curriculum that help early and growth stage founders build enduring companies.
  4. Strategy and execution around key relationship building and networking programs for founders.
  5. Founder adoption of proprietary products and community building programs.
WHY THIS ROLE IS UNIQUE:

Sequoia’s community programs team is responsible for end to end design and management of Sequoia founders’ learning programs to help develop the next generation of great entrepreneurs, and loyalty programs to strengthen the Sequoia founder community. We are seeking a strategic thinker, diligent executor and passionate community builder to lead Founder Communities. This role reports to VP - Product and Community Programs.

  • Surge Community - The role will be deeply plugged into our community of founders and the Surge team and shape how founders connect with and learn from each other
  • Build A Product - Content and Community is central to the Surge experience. Your work has a big impact on the Founder experience all through Surge. You will work with a cross-functional team to build an impactful needle-moving product, vs building content as a side note.
  • Insider View: You will learn from the best VC leaders, founders from across multiple companies, and become the Subject Matter expert in some topic verticals in a short period of time
  • Deepen Your Knowledge - One of the best ways to learn something is to explain it. You will have the opportunity to own the development and success of a Surge module that has deep impact on a founder's company building journey. That will include core program material, case studies, examples, workshops. This is also an interesting way to get an inside view of leading tech companies across the globe.
WHAT YOU'LL DO:

Here's the high-level of what we're looking for:

a) 50% a strategic systems thinker who can build community guardrails, decide what and how to measure student engagement, hire/train/manage coaches/TAs, design communities within and across courses covering a range of topics and student personas, make process improvements that systematically increase the quality of student engagement

(b) 50% a hands-on community manager who likes getting founders pumped about the curriculum, connecting students with one another, moderating conversations, interacting closely on a daily basis with different stakeholders (instructors, students, TAs), conveying enthusiasm via writing (Slack, forums).

  • Maintain and grow the Sequoia community of founders
  • Collaborate with internal Investor, Product and Experience teams to design, build, operationalize and execute programming that meets founder needs
  • Drive, manage and improve current founder program initiatives, including:
  • Onboarding and ongoing founder support
  • Research and insights
  • Learning and skill building programs and experiences
  • Networking and relationship building experiences
  • Adoption of Sequoia’s founder app and other digital products
  • Marketplace onboarding and reporting
  • Proposing new initiatives based on program and founder needs
You have:
  • Project management ability because you’ll manage tight deadlines and a high volume of courses- Empathy, professionalism, and warmth because you’ll be the primary touchpoint with a variety of stakeholders
  • Writing skills because written communication will be your primary medium- Healthy sense of paranoia because it’s a high stakes environment with paying students and we want to deliver an incredible learning experience
  • Strategic thinking and community design because we’re building from scratch so you’ll need to consider trade offs, risks, and second order effects
  • Responsive and excited about the “always on” aspect because you’ll help students, instructors, and TAs in real-time
  • Analytical mindset because you’ll be experimenting to optimize student engagement, retention, and satisfaction
  • Affinity and sincere interest in helping founders and emerging technology companies
  • Ability to build connection, respect and value among individuals with different background, skillsets and perspectives
  • Strong end to end program manager with high intellect, maturity and presence
  • Creative problem solver, excels at executing and adapting plans for effectiveness
  • Agile, detail-oriented, hardworking, focused, good at prioritization
  • Self-starter who is curious, eager to ask questions and seek input
  • Experience doing customer research, both qualitative and quantitative.
  • Team player who rolls up their sleeves to get things done and collaborates well
  • Excellent verbal and written communicator
  • Bonus points: Past experience at an early stage start-up or running a small business
Apply Now

Community Moderation Program Manager

Discord

San Francisco
Community Management
🗓
September

At Discord we recognize that our moderators are the foundations of any good community. Moderators don't just keep the peace—without them, the servers that feel like home to so many of us just wouldn't be the same. We believe that by empowering these community leaders with the resources to succeed, we won't have to just imagine a place- we can help make it a reality.

As a member of the Community Moderation team you'll be interacting directly with moderator teams across a variety of programs and communities, and be providing support for moderators navigating our growing moderator ecosystem. You'll help lead volunteer moderator teams across a wide variety of community projects and answer user questions related to our education and community initiatives. You'll also be working closely with internal teams at Discord on major cross-collaborations that impact communities across the platform, both big and small, with a dedicated focus on community health and safety.


What you'll be doing
  • Coordination and participation in live and digital events representing Discord's community moderation efforts
  • Produce education products and content, such as the Discord Moderator Academy
  • Plan a content roadmap and curriculum that spans a variety of mediums, from articles to fully structured courses and learning paths, as well as audio resources like podcasts and educational video content focused on building and moderating communities, large and small
  • Plan community events across Discord's moderator communities, including learning opportunities, product showcases, interviews with academic collaborators, and teams from throughout Discord's organization
  • Facilitate regular meetings with the moderators in our programs to announce project updates, coordinate on program initiatives, and provide continuing education
  • Meet with VIPs and stakeholders to address urgent safety concerns and answer moderation or server questions
  • Triage reports, questions, and other concerns relation to community moderation initiatives
What you should have
  • A deep commitment to online safety and supporting moderators who build healthy online communities
  • Strong problem solving, troubleshooting, and investigative skills: we believe in getting to the root of the matter instead of just addressing symptoms
  • Familiarity with operational tasks that support rapidly-growing programs
  • Incredible interpersonal skills: members of the team interface with moderators from all walks of life directly, and should have integrity, empathy, and understanding in working with them
  • Exceptional communication skills, written and verbal
  • Ability to navigate a fast-growing company and organization dedicated to community moderation
  • Project and program management skills and experience driving cross-team collaboration
  • Familiarity with data dashboard software
Bonus Points
  • Fluency in Spanish, French, or German
  • Experienced in developing healthy and vibrant communities
  • Experience with content creation geared towards education
  • In-depth knowledge of internet culture and trends
  • Familiarity with ticketing systems, enough that you know keyboard shortcuts
Benefits and Perks
  • Medical insurance including Health, Dental, Vision
  • 18 paid holidays + 4 weeks PTO
  • Unlimited sick days
  • Parental Leave and fertility benefits
  • Supported-employee clubs and Employee Resource Groups
  • Commuter Contributions of $270 a month (pretax)
  • Daily lunches and unlimited snacks
  • Monthly gym and fitness stipend

About Us

Friends, coworkers, gamers, nerds, moms, dads, engineers, designers, marketers, support. Originally, we created Discord to help people come together around games. It's been amazing to watch it grow into what it is today - a place where millions of diverse communities exist and people connect with old friends and new. Diversity and inclusiveness are a critical part of how we get to what's next. We believe that with diversity comes a better product, better decisions, and a better work environment. As we continue to grow, our values keep us dedicated to building a company that is representative of the world we live and play in.

Discord is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone.

Apply Now

Head of Developer Relations

Rarible DAO

Remote
Developer Relations
🗓
September

Rarible DAO is a decentralized organization governed by $RARI tokenholders. The organization is focused on growing the ecosystem of projects and creators in the broader Rarible Ecosystem, which includes rarible.com (NFT marketplace with $40 million trading volume in April 2021) and many other projects building on Rarible Protocol.

Decentralized Autonomous Organizations (DAOs for short) are the next generation crypto-native entities that in many ways are considered the future of work and governance.  

Join our decentralized, motivated and fully remote team building the NFT ecosystem of the future.

Head of Developer Relations

Rarible recently launched the Rarible Protocol, and we are in the early phases of growing out an ecosystem of projects building on top of it. This is an exciting position at the intersection of our developer community and  cutting edge NFT projects.

Responsibilities
  • Develop and execute the strategy to increase the number of developers who regularly interact with and build on RARI Protocol
  • Work with marketing teams to develop content marketing, from blog posts, web copy, email marketing and newsletters
  • Manage the developer journey from website to documentation to tools
  • Create inspiring product demos, tutorials, and other videos to use for events and web marketing
  • Lead the execution of Rarible protocol hackathons and manage participation in third party hackathons
  • Manage and grow developer communication channels such as Discord, Telegram, Discourse, Stackoverflow, etc.
  • Moderate discussions on the RARI Protocol developer forums, ensuring that topics are on point and that questions are responded to well and in a timely fashion (either personally or through the community participants)
  • Capture, analyze, and share relevant developer insights with the product and engineering teams
  • Collaborate with product teams to launch new services, features, and enhancements effectively through the developer community
  • Look to grow and discover new ways to better serve the Rarible protocol technical community
  • Handle technical question and act as liaison with the Rarible protocol teams
Requirements
  • Great communication skills
  • Technical writings: Protocol docs, Guides
  • Developers support
  • Representing Rarible at community events and hackathons
  • Solidity development experience is a big advantage
What Rarible DAO offers

📍 Working for a rapidly expanding global distributed network / protocol

📍 Complete immersion into DAOs and the future of work

📍 Extreme flexibility (hours, location, etc)

📍 Great compensation packages and vacation

Apply Now

Community Manager

Magic Labs

Remote
Community Management
🗓
September

Description

Magic is an early stage, fast-growing contender to transform the antiquated user identity space by eliminating the need for passwords, with backing from top investors such as Tiger Global, Lightspeed Ventures, SV Angel, Social Capital, Northzone, Placeholder, Naval Ravikant, Alexis Ohanian, Ryan Hoover, and Balaji Srinivasan.

Our mission is to safeguard the trust between users and Internet services by establishing a secure and authentic digital identity. Magic's vision is to build the passport of the internet. We are looking for team members who are not afraid to push beyond the status quo and create the most straightforward, most secure, and most long-term sustainable identity solution for app developers and end-users. This is a unique opportunity to help us disrupt the world of authentication.

Magic is hiring an experienced community management expert to own the strategy and day-to-day operations of our social listening and engagement efforts.

We’re looking for a creative and experienced communicator to grow and engage Magic’s community across multiple social channels. Our Community Manager will be responsible for developing and managing campaigns that inform and inspire a diverse audience including developers, customers, and other Magic champions.

"Any sufficiently advanced technology is indistinguishable from magic." - Arthur C. Clarke

Requirements

In this role, you will:

  • Ideate and build creative, impactful social media and influencer campaigns to support our biggest initiatives
  • Manage and evolve Magic’s day-to-day organic social media presence — owning our content calendar, driving production, and defining an approach to grow followers, engagement, traffic, and customer acquisition
  • Partner with Design, Product, and Growth teams to build awareness and excitement for new product features, share inspiring customer and employee stories, and respond to issues as they arise
  • Share feedback and insights from our community that can inform our overarching Product, Marketing, and Customer Success strategies
  • Keep a pulse on social media and cultural trends to identify opportunities to deepen engagement with developers and introduce new people to Magic
  • Design and execute social media reporting on key metrics, including growth in fans/followers, engagement, traffic, and revenue
  • Lead influencer marketing programs from pitch to execution

What you bring to the team:

  • Excellent communication skills with in-depth understanding of social networks’ (Twitter, Instagram, LinkedIn, Reddit, YouTube) culture and audience base
  • 3+ years experience in social media and/or community management, with expertise in the social landscape to inform strategy, creative, and campaigns
  • Creative ideas about how Magic can evolve on our current social channels and new ones as we reach new audiences
  • The ability to think about social as a community platform, and strategize ways to grow community and loyalty via social media
  • Understanding of social networks best practices in design, functionality, users
  • Experience working with an internal creative team to produce social-first content
  • Proficiency in third-party social media tools (i.e. Sprinklr, Netbase)
  • Customer empathy and a strong bias for action
  • Growth mindset, with the ability to iterate quickly and improve on results

Bonus:

  • Experience engaging technical audiences
  • Experience with developer forums like IndieHackers, Dev.to.
  • A portfolio of content you’ve produced across a variety of social channels
  • You have existing relationships within the developer community

Magic is remote-friendly, though we would prefer this role specifically to be in a timezone where we can have more hours overlap with the North American team members due to the need for frequent communication and collaboration. #LI-Remote

At Magic, we're looking for team players with passion, empathy, perseverance, and integrity. You're encouraged to apply to this position, even if your experience doesn't precisely match the job description. Your talent and merits will stand out. At Magic, we welcome diverse perspectives and people who aren't afraid to challenge assumptions and the status quo.

Apply for this job

Apply Now

Education Community Manager

Canva

India
Community Management
🗓
August
About the job

* This is a 6 month contract for applicants based in India/who are Indian

At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture and remarkable growth trajectory – we’re out to change the world, one design at a time.

Since launch in August 2013 we have grown exponentially, amassing over 55 million active users across 190 different countries who have created more than 4 billion designs. We are one of the world’s fastest growing technology companies and we have only achieved about 1% of what we are capable of!

About the team and role:


Our brand team’s mission is to make Canva the most loved brand in the world. As Canva’s education community manager, you will be responsible for developing and executing a strategy that brings our teacher’s community of Canva users closer together and make them fall in love with our brand and product but also the values it stands for.

You’ll be a creative and compassionate community leader and a rock-star content creator with experience executing across social media communities. You’ll be a people’s person, a risk taker, embrace experimenting with new ideas, thrive in ambiguity and love big challenges. You’ll do everything you can to help the members of our communities and be a fountain of knowledge when it comes to community building, viral campaigns, emerging conversations, trends, tools and social and community insights.

Responsibilities
  • Produce engaging content to educate, inspire and entertain our community of teachers. This will include video tutorials, webinars, engagement posts, fun design challenges, product launches, case studies, live events, and quirky promotional content.
  • Brainstorm and develop campaigns and new content ideas Develop a content calendar to ensure a constant supply of relevant content in our teacher’s community.
  • Grow the community in the form of new members/followers, monthly active members, and engagement
  • Engage and share the #Canvalove with the community through your witty, empowering, and engaging responses
  • Perform daily admin tasks to ensure the good functioning of our Canva communities: members and posts approvals, answering members’ questions, etc.
  • Work with our creative team to create impactful content that help build a sense of community, educate our user base, or build brand awarenessLiaise with the other community managers at Canva to align content, tone of voice and branding across individual social media profiles in selected international markets.
  • Create monthly insights reports and keep track of KPIs to analyze content performance across the Canva communities on Facebook.
Experience you will need
  • At least 3 years experience in organic / user generated content social media and community strategy and execution.
  • Experience creating content for social media and communities (Facebook, Instagram, Twitter)
  • Experience managing large Facebook groups, ideally for a local brand
  • Expert knowledge of social media networks, and how best to leverage them to create passionate communities (Facebook, Facebook groups, YouTube, Instagram, Linkedin, Pinterest, Twitter, Tik Tok)
  • The ability to juggle multiple tasks and competing priorities whilst delivering quality and timely content
  • While we won’t be taking any blood samples, we’d love to see some Startup DNA – you will need to be flexible, pragmatic, strategic, tenacious, and take ownership of deliverables and outcomes – ya gotta have hustle
When applying to this role, please provide the following:
  • Your resume
  • Previous work samples

Apply Now

Community Manager

MongoDB

Remote
Community Management
🗓
August
About the job

The database market is massive (the IDC estimates it to be $106B+ by 2024!) And MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build outstanding apps that people use every day. We are the top tier modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Team Description

The MongoDB Developer Relations (DevRel) organization aims to build an amazing ecosystem where all MongoDB users can thrive. With the acquisition of Realm in April 2019, MongoDB committed to extending our ecosystem to the mobile development sector.

The DevRel Community team develops and executes strategies to build meaningful peer relationships within the MongoDB ecosystem and manages systematic programs with regular touchpoints to connect our internal and external users.

We are looking for a Community Manager who can lead and own our mobile developer community engagement strategies and growth goals; advocate for improvements in mobile developer experience; and communicate as a peer to the mobile community. This role will require effective collaboration with stakeholders and high visibility in our global community.

With the Realm engineering team primarily based in Copenhagen, Denmark we are looking for candidates who are based in Europe but will consider strong candidates from anywhere in the world. We encourage and support remote employees and the majority of the Developer Relations community & advocacy teams work remotely.


Candidate Profile

The right candidate for this role will have:
  • Insights into the mobile ecosystem: what drives developers, what are their key concerns, what tools they use day to day?
  • Proven community engagement experience including developing, running, managing, and scaling community programs like forums and user groups.
  • Understanding of the terminology, concepts, and standard methodologies for coding mobile apps.
  • Mobile development experience.
  • Excellent interpersonal and collaboration skills.
  • Strong written and verbal communication skills.

You are:
  • Good at fostering and building relationships both in person and online.
  • A great communicator with empathy for developers, consistent follow-up, and excellent attention to detail.
  • A conduit between the company and the community who can discover ways to serve both.
  • Great at seeing the big picture and understanding how the smaller things fit together to achieve this big picture.

Position Expectations
  • Build out and execute on the community vision together with internal and external stakeholders.
  • Represent Realm in the developer community and help to build a welcoming, inclusive, and supportive community environment for members from a variety of backgrounds.
  • Develop and execute on timelines, deliverables, and reporting for your goals to drive success against team goals.
  • Build and execute on strategic plans for growing the community in target regions around the world.
  • Contribute to improvements in internal processes and procedures as our team grows and matures.
  • Take a data driven approach to problem solving.

Success Measures

Within 3 months
  • You will be engaging with our developer community.
  • You will be regularly reporting on community insights and making data-driven recommendations.
  • You will start implementing strategies to grow our mobile community and get the community members engaged.

Within 6 months
  • You will be fully owning the mobile developer community growth program.
  • You will be identifying and nurturing community Champions for Realm.
  • You will be the go-to person for the mobile community at MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#IND123

MongoDB is an equal opportunities employer.

Apply Now

Community Manager

Klarna

Columbus
Community Management
🗓
August
About Klarna


Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.


WHO YOU ARE


Klarna is looking for an individual with a deep understanding of social media, communities, and engagement strategy, and must have a pulse on current events and culture. The ideal candidate will have the ability to combine creativity and business acumen in order to support our online community of customers. Prior experience moderating real-time conversations on social media for a brand is a must. Strong verbal and written communication skills, and basic typing and computer skills are essential to this role. Excellent interpersonal skills are also a must. A great listener, with empathy towards multiple or alternative viewpoints, experiences, and motivations or priorities.


What You Will Do


We are in rapid growth mode in the US and are looking for a bright and enthusiastic community manager to join our social media response team in the US. This role sits within the service delivery domain with a line into the marketing competence. And will work very closely with the US Social Lead, Customer Service, and other cross-functional teams, specifically targeting community management and engagement. The right candidate enjoys a fast-paced environment and to succeed must have the ability to adapt to change and prioritize their work effectively, without sacrificing the authenticity and creativity we wish to convey in the responses to our customers. This position reports into our US B2C Social Lead and Social Media Response Customer Service Lead. Current platforms being leveraged include but are not limited to Facebook, Instagram, Twitter, TrustPilot, Apple App Store Reviews, Google Chrome Extension reviews, and Google Play. With the eventual addition of Youtube and Tiktok.


Responsibilities
  • Ongoing/daily consumer engagement and customer service
  • Able to navigate various Klarna social platforms to engage with customers in a positive and creative way that goes the extra mile to surprise and delight.
  • Become a master of the “Klarna voice”, to contribute to the continuity and quality of customer experience across platforms in regards to all customer comments and requests
  • Identify opportunities to surprise, delight, and show our community members how much we appreciate them.
  • Escalate and flag issues as needed to keep the community a trusted space for customer service and engagement - Klarna prides itself on individuality and inclusivity!
  • Identifying actionable insights and establishing best practices
  • Constantly gather feedback from the community and share it with relevant internal stakeholders.
  • Stay current on new social media tools, best practices, competitive activity, and trends in customer engagement
  • Attend bi-weekly meetings with the customer service branch of social media to ensure alignment, communicate trending topics and continue to align on the tone of voice
Requirements
  • Bachelor’s Degree required in marketing, communications, or related field.
  • Min 2+ years of experience in community management or social media copywriting roles.
  • Strong strategic and analytical skills, with the ability to spot trends on the fly and leverage insights to draw sound recommendations.
  • Proven skill and passion in building communities and engaging with consumers.
  • Excellent judgment and decision-making capability, including knowing when to escalate and how to prioritize.
  • Willing to go the extra mile to serve our shoppers.
  • Exceptional written and verbal communication - can effectively own brand voice in all communications.
  • Flexibility & ability to work in a fast-paced and dynamic environment.
  • Empathetic, creative, and able to embody the Klarna spirit when providing customer care.
Preferred Qualifications.
  • Experience working in a fast-paced, entrepreneurial, and fluid environment, adapting, spotting issues early, and escalating.
  • Previous experience in the payments, tech, or retail space is a plus.

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.

Apply Now

Social Media Manager

Shein

Ireland
Community Management
🗓
August
About the job
  1. To conceive creative and attractive content and release it on live streaming platform and social media including Instagram, TikTok, Facebook, YouTube and Twitter.
  2. To work closely with the video team and give the appropriate and creative ideas on during the video shootng, script writting, post producton.
  3. To Work with influencers and KOLs, will be responsible for the management of influencers.
  4. Open minded, has deep understandings of fashion industry and be able to keep tracking on the fashion trends.

Apply Now

Senior Community Manager

Slack

Denver, CO
Community Management
🗓
August

At Slack, our mission is to make people’s working lives simpler, more pleasant, and more productive – and our users are at the heart of everything we do and build. We’re looking for a Senior Community Manager to join our team and support our most passionate customers and users.

Our community mission is to empower all users to thrive in Slack and turn the champions of our community into force-multipliers who can share their knowledge with others at scale.

In this role, you’ll oversee the management of the community from strategy through execution, working closely with cross-functional teams and business stakeholders to define, develop, and execute community related initiatives.

This brand new role will live in Product Marketing, on our Community team, reporting to the head of Community. It is highly cross-functional, requiring partnership with fellow marketers and colleagues in product, engineering, sales, customer experience and more.

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like you, why not say hello?



What You Will Do
  • Moderate, listen and engage regularly with our amazing community members, providing them with any support and resources they need, activating the community around a shared mission
  • Design, configure, and continually optimize the community digital experience
  • Cultivate a sense of trust, care, well-being, inclusiveness, and belonging in the community
  • Develop and implement internal and external community advocate programs to motivate and incentivize top community contributors
  • Develop and maintain a comprehensive set of community guidelines and policies
  • Monitor community health and produce reports on relevant issues and outcomes
  • Represent the voice of our community in cross-departmental communications, sharing trends, pain points, and sentiments
  • Understand how to manage difficult situations within the community with tact and to escalate when appropriate
  • Identify sources of churn in the community and come up with creative ways to reduce churn
  • Meet regularly with internal stakeholders providing community insights, updates and guidance on ways to engage with the community
  • Develop and manage a robust community content strategy ensuring accuracy and relevancy
What You Should Have
  • 4-7+ years of related community management experience building, managing and scaling online communities
  • Empathy, you understand community feedback and will put yourself in their mindset and make actionable decisions based on it
  • An affinity for Slack the product
  • You have worked with cross-functional teams (Marketing, Product Management, Customer Success) to plan and execute supporting community activities
  • You have worked with one or more community platforms (e.g., Salesforce Experience Cloud, Lithium/Khoros, Jive, Higher Logic/Vanilla, Telligent/Verint, inSided)
  • Excellent teamwork and written/verbal communication skills
  • Strong interpersonal skills, ability to develop relationships and communicate with all levels of the organization and with outside groups
  • You are able to manage deadlines and work collaboratively in a fast-paced, highly dynamic environment; highly organized, with the ability to work with multiple teams in different countries
  • You are comfortable with ambiguity
  • Maturity to prioritize and understand where to introduce new processes without slowing things down
  • ‍A strong generalist, you can seamlessly shift gears between different working styles and regularly learn new processes
  • Passionate about being a community and customer advocate with a willingness to go the extra mile to serve our customers
  • Experience at an enterprise software company is a plus

Slack is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Slack is registered, you will not be eligible for employment.Visa sponsorship may not be available in certain remote locations.

Visa sponsorship is not available for candidates living outside the country of this position.

For Colorado-based roles: Minimum annual salary of $80,400. This base pay is for illustrative purposes only. This position is eligible for additional compensation and benefits including: incentive compensation; health benefits; flexible spending account; retirement benefits; life insurance; commuter benefits; paid time off (including PTO, emergency time off, paid sick leave, medical leave, volunteer time off, civic duty leave, bereavement leave, floating holidays and paid holidays); parental leave and benefits; mobile phone and internet allowance; perks stipend; and other employee perks and benefits.

The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. The company also reserves the right to amend or modify employee perks and benefits at any time.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce welcomes all.

Apply Now

Community Manager

Descript

Remote
Community Management
🗓
August

We’re looking for someone who has a passion for developing community engagement programs. This person will identify new and creative ways to engage our content creator customers by building a unique and differentiated presence across different platforms, such as Facebook, Twitter, LinkedIn and more.

What will you do?
  • Develop a global community program that brings together and empowers Descript users, ambassadors, influencers, partners and employees to achieve their creative potential and business outcomes    
  • Nurture and manage customer communications on Facebook, Twitter, LinkedIn, YouTube and Discord
  • Ideate and be hands-on to execute new and interesting creator-facing programs to drive engagement and business outcomes
  • Package and summarize insights and customer feedback to share with the product team
  • Work with product specialist and beta users to collect product insights and drive business decisions
  • Develop and promote case studies, virtual events, and other types of activations tailored to different audience segments
  • Facilitate in-person experimental marketing events at conferences, meetups, and at our offices  
  • Work closely with our business and marketing teams to update our community and influencer voice across our website, social channels, webinars, and events.
Ideal candidate
  • Global brand and community
  • Training and learning
  • User-generated content
  • Hands-on experience organizing impactful user conferences, meetups, and experiential marketing events
  • Understand strategy on community-led organizations
Nice-to-have
  • Experience at a B2B/SaaS company.
  • Experience with social media management or customer support.
  • Familiarity with a social platform tracking and analytics tools.
  • Experience pulling and presenting analytics.
About Descript

Descript is building the next generation of tools for communicating with video and audio. We are a team of 40 (planning to double in 2021) — with a proven CEO and the backing of some of the world's greatest investors (Andreessen Horowitz, Redpoint Ventures, Spark Capital). Descript HQ is in San Francisco, and our AI research team, Lyrebird, is based in Montreal.

Descript is the special company that's in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company.

As a small startup, Descript relies on employees who thrive in an environment where they are regularly called upon to translate high level goals into day-to-day priorities, and are regularly presented with technical and business challenges that extend beyond their comfort zone.

Benefits include a generous healthcare package, catered lunches, and unlimited vacation time. We currently have offices in San Francisco and Montreal, and are open to folks working between PST and EST time zones. Whether you love WFH or can’t wait to get back to being in person, we're interested in offering an environment that works for you.

Descript is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.

Apply Now

Technical Community Lead

OpenSea

Remote
Community
🗓
August

OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs, which are digital goods endowed with property rights. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. NFTs have brand new properties that go beyond traditional digital items: they’re unique, provably scarce, liquid, and usable across multiple applications. At OpenSea, we're excited about building a brand new economy from the ground up based on true digital ownership and proud to be recognized as Y Combinator's #29 ranked top private company.


When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. Our team has varied backgrounds from Stanford, UC Berkeley, Georgia Tech, Waterloo, San Jose State University, DePauw University, SUNY schools as well as those who signed record deals with Universal Music Group instead of pursuing a traditional college education. While we have experience at many of the FAANG companies, we've also worked at places like Artsy, Lime, a varying degree of start ups as well as a self-made jewelry business.


At OpenSea, we know it's critical to celebrate and support our differences. Employing a team rich in diverse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


The technical community lead at OpenSea assists existing and prospective creators, partners, and traders with integrating into the OpenSea ecosystem.  They also aggregate and provide feedback on the core product, the OpenSea developer tools, and our documentation. This role involves interfacing with and communicating with the community to identify problems and implement solutions.  The technical community lead will be part of the support team and will work collaboratively with the product, sales, marketing, and engineering teams.


The technical community lead will serve on the front lines, acting as the face of the OpenSea brand, managing inbound communications, identifying growth opportunities, executing on them, and measuring their effectiveness.  You'll need to be patient, level-headed, courageous, precise, flexible, creative, naturally communicative, and relentlessly resourceful.

Responsibilities
  • Execute our developer relations strategy.
  • Make OpenSea an appealing place for new and experienced developers.
  • Turn curious newcomers into fans of NFTs and OpenSea.
  • Empower community members to help one another.
  • Troubleshoot, triage and resolve issues reported by community members including, but not limited to, issues reported with trading, misbehaving assets, and misbehaving metadata.
  • Aggregate and relay feature requests from the community in the form of clear statements of requirements and user stories for the product and engineering teams.
  • Assist the community with smart contract development queries that relate to NFTs on OpenSea. Examples include how to support meta transactions in a smart contract, writing and maintaining sample smart contracts, and general ERC standard implementation.
  • Use broad range of technical and soft skills to build productive relationships with the community, and independently resolve complex technical and business problems.
  • Grow community relationships into more firmly established partnerships.
  • Test key features before each release and coordinate informal betas by trusted community members.
  • Suggest and implement community events like hackathons, talks, and events.
  • Moderate the discussion in the Discord server and in other channels, ensuring constructive discourse at all times.
  • Write clear content, marketing materials, and documentation and promote awareness of it among developers.
  • Train and support the community moderators.
  • Fix bugs and escalate critical issues to the engineering team.
  • Stay up to date on the latest technology, trends, and best practices.
Desired Experience
  • Familiarity with Python, Django, React, Typescript, and Solidity.
  • Previous experience as technical community lead or in a similar role.
  • Experience working with web/internet related infrastructure technologies and architecture.
  • Ability to engage and influence both technical and non-technical audiences.
  • Ability to quickly provide technical solutions to business problems.
  • Demonstrated communication skills.
  • Passion about new use cases for NFTs and excitement to learn new technologies.

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Community Manager

OpenSea

Remote
Community Management
🗓
August

OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs, which are digital goods endowed with property rights. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. NFTs have brand new properties that go beyond traditional digital items: they’re unique, provably scarce, liquid, and usable across multiple applications. At OpenSea, we're excited about building a brand new economy from the ground up based on true digital ownership and proud to be recognized as Y Combinator's #29 ranked top private company.


When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. Our team has varied backgrounds from Stanford, UC Berkeley, Georgia Tech, Waterloo, San Jose State University, DePauw University, SUNY schools as well as those who signed record deals with Universal Music Group instead of pursuing a traditional college education. While we have experience at many of the FAANG companies, we've also worked at places like Artsy, Lime, a varying degree of start ups as well as a self-made jewelry business.


At OpenSea, we know it's critical to celebrate and support our differences. Employing a team rich in diverse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


OpenSea is looking for an entrepreneurially-minded individual to act as an evangelist, liaison, and onboarding specialist. Ideally, this individual would be a self-starter with experience using decentralized technologies, combined with some experience in customer success and marketing at an early stage software company.


Responsibilities

- Onboard new users and ensure their continued success as NFT traders.

- Provide customer support via Zendesk, Discord, Slack, and Telegram.

- Maintain and promote a vibrant community culture.

- Synthesize insights from community interactions and surface critical issues to the engineering team.

- Audit new collections and projects applying for more visibility on OpenSea.

- Preemptively protect buyers from fakes and responding to reports.

- Keep internal and external informational resources up to date in an environment of rapid iteration.

- Contribute ideas and effort to our brand, content, and community strategies.


Desired Experience

- Ability to provide support for questions that arrive outside of American timezones (Europe, Africa, and Asia)

- Understanding of and passion for decentralized technology.

- Strong work ethic, hustle, communication, writing ability, and business development sensibility.

- Comfort with semi-technical tasks like using an admin panel and running scripts from the command line or willingness to learn how to do them.

- Deep curiosity, relentless resourcefulness, and a growth mindset.

- Perfect comfort with frequent context switching.

- Ability to effectively prioritize tasks in a rapidly shifting landscape.

- Patience for helping out the new and unacquainted!

- (nice to have) Experience leading a community.

- (nice to have) Marketing experience.

- (nice to have) Experience writing HTML.

- (nice to have) Familiarity with WordPress.

- (nice to have) Deep experience using decentralized technologies.

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Developer Advocate

Grafana

Remote
Developer Advocate
🗓
August
About Grafana Labs:


There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include two other open-source projects, Grafana Loki (for logs) and Grafana Tempo (for traces)

Developer advocate for Grafana (Edge)

Grafana has been the de facto monitoring tool for server infrastructure but Edge is looking beyond monitoring to a next important use case, that could be even bigger: Industrial and IoT. Come join our budding team as we build the next set of compelling visualization panels and high-frequency data pipelines that will help a wide range of engineers make the most out of their machines and processes. Edge will be taking Grafana beyond its existing capabilities. We're moving beyond timeseries display of data to visualize arbitrary x/y dimensions at high resolution, just as you would expect in a production process that relies on extreme precision. Our team is also working on extending Grafana to directly control machines and IoT devices from the user interface, making it a central platform for a wide variety of engineering disciplines.


This role is about building cool stuff, content marketing, and enchanting the community. Grafana is seeing its first, timid use in the industrial field. We are looking for a developer advocate to help this enthusiastic bunch succeed, and ultimately grow it into a community of cheerful users, and even contributors. To aid that process, you would be a member of the core Grafana team and would spend up to 50% of your time on developing and improving Grafana and its plugins relevant to the Industrial/IoT space.

Developer advocate impact and responsibilities
  • Identify and engage with the use-case specific communities.
  • Encourage and empathize with members of the developer community, through in-person engagement and online content
  • Relay developer feedback from the community to the Grafana team
  • Give conference talks, product demos, and technical workshops
  • Write articles and blog posts on how to get started using, and contributing, to Grafana
  • Create webinars, training videos, and instructional content for users
  • Create getting started guides, code samples, documentation, and training material for contributors
  • Stay up-to-date with the current developer trends through attending conferences, experimenting with new technologies, and sharing learnings
  • Spend up to 50% contributing to Grafana or its plugins ecosystem in order to be able to empathize with contributors, and to maintain credibility
What will you bring to the team?
  • Experience in public speaking and technical writing
  • You love to listen, and your communication skills are something that makes you proud.
  • Ability to grasp complex technical concepts, digest them, and then make them more easy to understand, for various audiences.
  • You worked previously in a role that was quite close to engineers or other users of Grafana or other monitoring in the industrial space.

Equal Opportunity Employer- At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees.


We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow.

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Developer Evangelist (Community Engagement)

GitLab

Remote
Developer Evangelist
🗓
August

The Developer Evangelism team is responsible for community engagement with the GitLab community and the tech community at large as it relates to GitLab. A Developer Evangelist with a Community Engagement specialty owns that engagement. This includes responding to questions about GitLab on Hacker News, engaging with the GitLab community on Stack Overflow, managing the GitLab Forum, and providing insight and guidance to GitLab's marketing and product teams on the community impact of changes when we are making to our product and business.

As a Developer Evangelist focused on community engagement, you will help us fulfill our mission by connecting with other developers, contributing to open source, and sharing your knowledge and experience about GitLab and other leading technologies at conferences and meetups, in contributed articles, and on blogs, podcasts, and social media. Your work will foster a community inspired by GitLab and will drive our strategy around developer love and GitLab’s participation in the open source ecosystem.

We focus on generating awareness about GitLab by rolling up our sleeves, contributing to the ecosystem, and enabling others to become evangelists outside the company as well. Not afraid to be hands-on, you might write sample code, author client libraries, provide insights to journalists, and work with strategic GitLab partners such as GitLab Heroes, users, and customers to excite and engage our developer communities.

What you'll do in this role
  • Provide thoughtful responses to community member questions on online forums monitored by GitLab's Developer Evangelist team including Hacker News, StackOverflow, GitLab's blog and the GitLab Forum. This involves cross-team collaboration including encouraging other team members to engage with the community and providing feedback to product and engineering teams.
  • Lead the Developer Evangelist team's support of community response situations. This includes:
  • Manage responsibilities and tasks associated with product and/or business changes that impact the community
  • Ensure messaging about these changes addresses community concerns
  • Create community FAQs for impactful changes
  • Prepare the Developer Evangelist team and other relevant team members per the community response process to address community questions on Hackers News and other forums
  • Lead the conversation around the latest technology advancements and best practices in the developer community
  • Create engaging content, including technical talks, blog posts, demos, and videos, that educates developers on important technologies and trends
  • Support GitLab's product and engineering efforts by sharing what you learn while engaging with the wider GitLab community and the tech community, at large
  • Conduct interviews with media via phone, podcasts, video, and in-person
  • Contribute to relevant open source projects, foundations, and TAGs in order to give GitLab visibility and share our experience and insights to developments in our areas of interest
  • Be a leader within GitLab and in the wider community
We're looking for
  • Experience building software and contributing to open source in the cloud computing ecosystem
  • At least 1 year of experience giving talks and developing demos, workshops, webinars, videos, and other technical content
  • Meaningful social presence with engaged followers
  • Ability to manage the fast moving conference schedule with its CFP deadlines and show dates
  • Self-directed and work with minimal supervision
  • Outstanding written and verbal communications skills with the ability to translate complex technology concepts into simple and intuitive communications
  • Ability to travel up to 30% of the time
  • You share our values and work in accordance with those values
  • Be a natural communicator and enjoy using those skills to help others
  • Comfortable communicating with people via public forums, in line with GitLab's transparency value
  • Ability to inspire team members across GitLab to engage with directly with members of the wider GitLab community
  • Experience managing or participating in online communities
  • Experience engaging with online technical communities is a plus
  • Ability to use GitLab

Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role.

Country Hiring Guidelines

Please visit our Country Hiring Guidelines page to see where we can hire.

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Community Evangelist

Racket

Remote
Community Management
🗓
August

Racket is the easiest way to record, publish, and distribute audio content.

We're backed by some of the best investors in the industry. We're headquartered in LA and remote-friendly. We're a growing global team on an ambitious mission.

We’re looking for a community evangelist to run our social accounts, make lots of content on Racket, and stir up energy both on and off of the platform.

Do you need experience as a Social Media Manager? Nope. But you need to be a prolific content creator, energetic communicator, and a punchy writer. You should ooze charisma and creativity.

And if you’re not a Twitter addict, you’re probably not a great fit.

Sound like the future you want to build? Here’s a little more of what we’re looking for...
You'll:
  • Create awesome, compelling, interesting content on Racket
  • Stir up energy, excitement and collaboration in the Racket community
  • Go viral!
  • Share best practices with Racket creators to help maximize listens, audience growth and retention
  • Super-serve Racketeers and act as a brand ambassador through regular communication on and off the platform
  • 100X the quality of our social media presence by building out a voice, tone, and developing two-way conversations
  • Do really creative (and often non scaleable) things -- that go well beyond (but may include) workshops, events, educational content, videos, and other engagement campaigns -- to help the community level up their content
  • Be a fantastic conduit of feedback between Racket creators and the engineering team
Requirements:
  • You should be a person who spends a lot of time online
  • You should be a good writer. Maybe not in any traditional sense. We don’t care about grammar and sentence structure, we care that you can write words that make people feel something
  • Be comfortable publicly using your voice directly and via Racket’s social handles
  • Know how to spot trends and quickly adopt them
  • Have demonstrable experience creating something from nothing
  • Have at least 2-5 years of experience in a high-velocity environment
  • Strong analytical skills and experience with data analytics tools, such as Google Analytics, Mixpanel, Excel, social monitoring tools, etc.
  • Experience from working closely with product teams
  • A strong understanding of Racket and the digital audio and creator landscape
We’ll provide:
  • Competitive salary and equity
  • Health insurance
  • Apple equipment
  • A WFH stipend
  • Unlimited PTO
  • A 'scout' fund of $30K/year that you can invest in startups and earn carry on

Apply Now

Community Manager (LA)

Launch House

Beverly Hills
Community Management
🗓
August
TLDR

Launch House is a new kind of community for top founders and creators. We're a cross between SoHo House, Y Combinator, and WeWork - focused on bringing together high quality people and accelerating their careers through authentic connections.

We're looking for an entrepreneurially-minded Community Manager to lead events, office management and hospitality for our flagship Founder Residency program in Beverly Hills, Los Angeles plus member experience for the greater Los Angeles Launch House community.

The Role

You will:

  • Manage the day-to-day operations and strategy of Launch House Beverly Hills - this includes the physical house, Residency program, events, and LA member experience.
  • Plan and execute weekly events for the current Launch House cohort, the Launch House member community and the broader LA tech and creator communities.
  • Work with team and other partners to plan and execute larger-scale events with high-profile guests at Launch House and off site.
  • Communicate with the current cohort and LA Launch House community via Slack, Discord, email and text.
  • Leverage our product and remote operations teams to ensure a seamless experience - utilize URL to improve IRL.
  • Coordinate with the landlord, cleaners, repairmen, and other service workers to ensure the property is clean, safe, and comfortable.
  • Propose and implement improvements to the physical house (e.g. interior design), Residency program, and IRL member experience.
  • Create content for Instagram. Keep folks up to date on what's happening at Launch House by posting stories and posts regularly. If interested, we also encourage using Twitter.
  • Ultimately, ensure members have a high quality experience, unlike any other community they've ever been part of before. Member experience must be 10000%.
You are a good fit if you:
  • Have 3+ years experience in coworking space / office management, events, and/or hospitality
  • Communicate well - strong written and verbal is a must
  • Deeply empathize - you love people and people pleasing
  • Are detail-oriented - you're known to think through every possible scenario
  • Are highly organized - you can juggle a lot of different things and manage your time well
  • Are comfortable with ambiguity - startups are unpredictable so you must be flexible
You are a great fit if you:
  • Have experience with photography/videography and social media (Instagram, TikTok) - we produce content at the house and may need your help
  • Are future-oriented - if you're excited about crypto, the metaverse, and anything else like that, you're our vibe.
  • Have worked with entrepreneurs and influencers (or are one yourself) - that's what our community is made of after all!
👉 Email brett@launchhouse.co to apply.
What is Launch House?

Launch House is a community built to connect and support the world’s most ambitious founders and creators. Through multidimensional physical and virtual community spaces, Launch House is a literal and metaphorical Creator House where collaboration and learning takes place. Modeled after the experience at an elite university, Launch House is an ivy-league institution built for the internet age.

Selection for the community is through a competitive process, with about 20 members selected per monthly community program cohort. Launch House currently has locations in Los Angeles, New York City, and soon online.

We, Jacob Peters (Ex. Commsor Cofounder), Michael Houck (Ex. Uber and AirBnB), and Brett Goldstein (Ex. Google M&A) launched Launch House in 2020 in response to the isolation felt during the Covid-19 pandemic.

We are funded by a growing list of incredible community-minded investors like Flybridge Capital and Balaji Srinivasan.

Our Values

As a values-driven community, it's important for us to practice what we preach.

❤️ Community First

This is our most important value. Everything we do, we do through the lens of what would most positively impact our community.

TEAM VALUES

🥰 Lead with Empathy

We listen first, ask questions, and always seek to understand the other side.

👍 Trust by Default

We assume good intent always. Trust breeds autonomy, agency, ownership, fulfillment and ultimately success.

🏆 Be the Best

We should feel like we're doing our best work (and/or the most work) of our lives.

🌍 Everyone Belongs

We are focused on creating a strong, diverse team of equal partners where everyone who joins can feel ownership and safety –– like they've never been more at home.

COMMUNITY VALUES

🚀 Always Be Launching

Launch House started as a viral Twitter moment. We look for people who put their ideas out into the world rather than sitting on them until they're perfect.

🙌 Lift Each Other Up

We celebrates wins, launches, and even Tweet thread posts. We aim to be there for each other for every milestone in our personal and career journeys for the rest of our lives.

🕳️ Go Deep

There are no superficial relationships here. We are building lifelong bonds and bring our whole, authentic selves every single day.

We're also big believers in becoming a **platform company** as a way build industry recognition and elevate our team members. If you are open to it, we will help make you a thought leader in whatever niche you desire.

Working at Launch House

We are a team of 7 ****and are committed to building a robust remote-friendly, diverse and inclusive workplace.

We use Slack, Discord, Notion, and Airtable ****to keep us moving fast and stay organized, and have two weekly all-hands meetings: a Monday Kickoff and a casual Friday team chat that we call Tea Time 🍵.

https://vimeo.com/522967766/29fd1ae304

There are a lot of things to like about working at Launch House, here are a few:

  • Serve some of the most incredible founders, influencers and investors every day
  • Ground-floor opportunity - have a huge impact, ride the wave
  • Stay in a Launch House location (currently LA and NYC) whenever you like
  • Delicious food at Launch House (for locations that provide it)
  • Infinite vacation so you can take a breather when you need to
👉 Email brett@launchhouse.co to apply.

Apply Now

Community Manager

Karat

Remote
Community Management
🗓
August
About the job
We're Karat, the leader in technical interviewing

Karat's purpose is to Unlock Opportunity for engineers and companies alike, and our mission is to make every interview predictive, fair, and enjoyable. As the world's technical hiring expert, we help companies hire smarter and grow faster, and create more opportunities for software engineers. From our industry-leading solutions to Karat's Brilliant Black Minds program, the work we do here matters. We're a passionate, smart, and committed team, and we want you to join our mission!

Come join our Delivery team

Our Delivery team is committed to building and supporting the Interview Engineering community at Karat. As one of the most central teams in the organization, we have a direct impact on not only the bottom line of business but also on the evolution of the recruiting industry.

What You Will Do

As a Community Manager at Karat, you will be responsible for building, defining, and executing a content management strategy that engages, educates, and further embeds our Interview Engineering community. With equal focus on strategy and execution, you will develop and deliver diverse content to software engineers worldwide.

Karat's HQ is based in Seattle, Washington, but we are open to remote candidates for this role (within the U.S.). Immigration sponsorship is not available for this position.
  • Create and manage the community content strategy, delivering diverse content that engages and educates our members.
  • Cultivate meaningful relationships with Software Engineers located throughout the world.
  • Collaborate closely with the Marketplace Operations Manager to turn learnings into systems and processes that scale.
  • Identify, amplify, and engage with high-quality user generated content.
  • Ensure that all content on the site is compliant with community and company policy.
  • Bring insights to internal teams, so we can systematically improve our approach together.
The Experience You Will Bring
  • 5+ years of experience with brand communications, community management, and/or social media
  • Bachelor degree or equivalent in related field
  • Strong, user-minded written communications and editorial skills
  • Empathetic communication and listening skills, plus top-notch cross-functional collaboration skills
  • Deep, demonstrated experience in community building and social media
  • Strong familiarity and knowledge of software engineering communities a plus
  • Experience working within strict brand and legal guidelines preferred
Benefits Of Joining Karat

Karat strives to offer everything you need to best support you today, tomorrow, and beyond. We're proud of our current offerings, and highlight some of our team's favorites below. There are more, just feel free to ask!


Compensation / Time Off:
  • Highly competitive salary and stock options
  • Generous paid PTO (see below) and Sick Leave (10 days per year)
  • Flexible Time Off Policy for salaried positions
  • Three weeks accrued per year for hourly positions
  • Parental Leave (12 weeks paid with transition back to work in part-time capacity)
  • 18 paid Company Holidays for 2021
Benefits / Wellness:
  • Medical, dental, and vision insurance via Cigna or Kaiser (for CA-based employees)
  • 100% premium covered for employees
  • 70% premium covered for dependents
  • FSA, STD, LTD, Standard Life Insurance, and Optional Life Insurance
  • Mental Wellness offerings such as Calm, Happify, Talkspace, Modern Health, and more
  • $150 per month contribution to miscellaneous benefit/wellness of employee's choice
Learn More About Us

Statement of Non-Discrimination:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at people@karat.com.
Apply Now

Community Program Manager

Picsart

Remote
Community Management
🗓
August

Picsart is hiring a Community Program Manager to join our growing Creator Community team. You will work closely with the Senior Manager, Creator Community and User Research team to manage our creator advisory boards and product feedback loops. You’ll also have the opportunity to collaborate with the greater Creator Success division to launch a new product community.

The ideal candidate is proactive, analytical, organized, and an excellent communicator. This position can be based in New York, Miami, London, Edinburgh, or Glasgow and reports directly to the Senior Manager, Creator Community in San Francisco, CA.

Responsibilities
  • Own day-to-day management of our community feedback initiatives and programs (eg. Masters Advisory Board), from selecting new advisory board members to coordinating session topics with product managers
  • Leverage qualitative and quantitative data to advocate for Picsart creators and influence the product roadmap
  • Collaborate with Creator Support, User Research, and Product teams to develop actionable creator and product feedback loops
  • Develop a strategy and workflow to coordinate user research requests with advisory board members
  • Partner with Creator Operations team to launch an online forum for advisory board members

Qualifications
  • 2-3 years experience in community management, user research, or related fields;
  • Prior experience managing a product community forum and leveraging community platforms and tools (eg. inSided);
  • Prior experience conducting user research interviews and focus groups;
  • Prior experience working cross-functionally with Product, Support, International Growth, and Marketing teams;
  • Strong written and verbal communication skills in English;
  • Strong executor who can manage multiple work streams;
  • Comfortable working across teams, time zones, and cultures;
  • Prior experience working with project management tools (eg. Asana, Jira) is a plus;
  • Passion for visual arts (illustration, photography, mixed media, etc.) and creator economy is a plus;
  • Written and spoken knowledge of at least one other language other than English is a plus

#LI-REMOTE

What we seek and value most in our candidates
Professionalism in both soft and hard skills; motivation to grow, learn and share, positive attitude, flexibility, transparency, ownership and the most important - passion and commitment.  
Picsart is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are committed to providing reasonable accommodation to employees who have protected disabilities consistent with local law.
Picsart, Inc. is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
ABOUT US
Picsart is the world’s largest creative platform and a top 20 most downloaded app of 2020. Every month, the Picsart community creates, remixes and shares over a billion visual stories using the company’s powerful and easy-to-use editing tools. Picsart has amassed one of the largest open-source content collections in the world, including free-to-edit photos, stickers, backgrounds, templates and more. It is available in 30 languages for free and as a subscription on iOS, Android and Windows devices. Picsart is backed by Sequoia Capital, DCM Ventures, Insight Partners, and Siguler Guff & Company.
Apply Now

Social Media Community Manager

Shake Shack

Remote
Community Management
🗓
August

Work it! Here at Shake Shack, we take care of each other first and foremost so that we can make raves for our guests, community, suppliers, and investors. After all, teamwork makes the dream work. We work our buns off, but we play hard too, with a Team Appreciation Day, unlimited meal discounts, volunteer opportunities, and so much more. If you’re looking for a deeply fulfilling, financially rewarding, and really fun career, you’re in the right place.

Social Media Community Manager

Shake Shack is looking for an experienced Social Media Community Manager to join our Social Team! This person will be the eyes, ears and voice of Shake Shack on social media, cultivating an active and engaged digital community, while also representing the voice of the guest internally. Core responsibilities include monitoring and interacting across all social media channels, managing the social arm of our hospitality team, sharing daily content on social media channels, identifying social trends and pertinent conversations, cultivating relationships with potential influencers and performance reporting.

This role is highly collaborative and will report directly to the Sr. Social Media Manager. Our ideal candidate is food, pop culture, and community-obsessed with a team player attitude, a strong sense of creativity, excellent communication and writing skills, and is a multi-tasker that will hit deadlines in a fast-paced environment. This position is based in our New York City office.

Key Responsibilities
  • Lead proactive and reactive engagement strategy across social media channels including Instagram, Facebook, Twitter, TikTok, and YouTube to harness the power of our digital community, gain insights, and connect with customers, fans, and critics
  • Monitor relevant conversations and engage with consumers to enhance brand reputation and drive advocacy
  • Identify trends, opportunities, and ideas to support development of content strategy
  • Identify opportunities to surprise, delight, and show our community members how much we appreciate them
  • Source potential influencers and creators for team to partner with
  • Support influencer post tracking
  • Source UGC and community stories for content (including downloading and editing)
  • Monitor social media channels outside of standard work hours in partnership with hospitality team
  • Partner with Hospitality team as primary marketing contact
  • Lead the revamp and standardization for engagement responses and guidelines for frequently asked questions and new product launches
  • Publish content across social channels
  • Provide and execute 360 social support plans for launches/activations
  • Share community insights with marketing team and larger team when necessary (e.g. new menu item feedback)
  • Engage with PR team for real-time crisis management  
Skills & Knowledge
  • In-depth knowledge of the relevant and upcoming social media channels + platforms, and how each platform can be leveraged in different scenarios
  • Knowledge of the ins and outs of all social media channels, uses them effectively for work and personal
  • Ability to write and edit communications and articulate the brand 'voice' in a creative, compelling, and witty manner
  • Ability to jump from the creative side of marketing to the analytical side
  • Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
  • Excellent communication and interpersonal skills
  • Strong attention to detail and a knack for problem solving
  • Finger on the pulse of culture
  • Passionate about food, hospitality and the overall guest experience
Experience
  • Bachelor’s degree
  • 2-4 years of relevant experience in social media marketing
  • Experience in community management function preferred
  • Experience working with community management tools including Sprinklr, Sprout Social, etc.
Benefits include:
  • Medical, Dental, and Vision Insurance
  • Transit Discount Program
  • 401K Plan with Company Match
  • Paid Time Off Program
  • Flexible Spending Accounts
  • Employee Dining Program
  • Referral Bonus
  • Online Training Program
  • Career Development
  • Corporate Fitness Discount Programs
  • Choice of Global Cash Card or Direct Deposit
About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy they we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.

Apply Now

Community Engagement Program & Events Manager

Amazon

Mumbai
Community Management
🗓
August
DESCRIPTION

Implement community engagement programs and events for Amazon Data Services Private Limited (“ADSIPL”) in India. Build strong, collaborative relationships with external stakeholders as a representative of ADSIPL. Work in a highly matrixed organization to manage community events and inspire employees to learn and engage through these events. Manage the delivery of community programs, events, and initiatives following global standards with a focus on localization. Manage key aspects of community sponsorships including working with organizations to finalize and implement sponsorship details, and determining whether a sponsorship opportunity met success criteria in collaboration with key business partners. Partner with HR to build on and develop programs that empower employees to engage with our communities. Represent ADSIPL publicly in meetings with internal and external stakeholders. Utilize multiple communications channels including, but not limited to newsletters, the intranet, social media, and email campaigns to drive employees’ awareness and involvement in community engagement initiatives. Capture data to demonstrate community engagement’s quantified and qualified impact on ADSIPL, its employees, and the community, and communicate these values internally and externally.

Proven ability, willingness, and desire to: Manage community engagement programs and events across India with extreme attention to detail and a high bar for quality. Write and speak effectively for audiences of varying sizes. Work with cross-functional teams including engineering, operations, human resources, legal, public policy, and public relations in India to deliver results. Think and communicate clearly including formulating clear points of view on complicated issues and creating concise and well-written narratives to express ideas. Work with a globally dispersed team to develop and implement community engagement programs in India. Manage across multiple cities in India. Be physically, on-the-ground in locations within India, roll up sleeves and get work done when required. Oversee program and events budget in India and be responsible for expenditures within your span of control.

BASIC QUALIFICATIONS

· Bachelor’s/Master’s degree
· Minimum of 5 years of experience in CSR program management or related domains
· Experience in executing projects related to STEAM, skill development and employee volunteering at scale
· Experience working with constituent groups including non profit organizations and employees
· Excellent project management skills
· Excellent writing and verbal communications skill

PREFERRED QUALIFICATIONS

· Relevant Advanced degree
· Experience in working for a multinational organization

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EU Community Manager

Patreon

Berlin
Community Management
🗓
August
The Second Renaissance is Here. Come Join Us.

Our mission has always been to enable creators to do what they love and get paid by the people who love them. Today, there are over 200,000 creators sharing their work on Patreon, earning over $100M per month from more than 7 million patrons across the world. We’re incredibly humbled by the opportunity to help so many creators pursue their dreams and build passionate communities around them. And we’re just getting started.

To kick our mission into high gear, we’ve recently raised a Series F funding round of $155M at a $4B valuation. That's over three times bigger than where we were just six months ago! This is proof of the incredible power and potential of creators, and of building this explosive economy. We’ve been funding the creative class since 2013 and have raised a total of $410M from the following investors: Index Ventures, Thrive Capital, NEA, Lone Pine Capital, Glade Blook, Tiger Global Management, Woodline Partners, CRV and Wellington.  

To learn more about our origin story, check out Guz Raz’s How I Built This with Patreon co-founders, Jack Conte and Sam Yam.

Our goal is to transform the Patreon brand to power the growing dreams of our creators, large and small. Last year we expanded to Europe and opened our Berlin office.  To help accelerate growth in the European market Patreon is looking for a EU Community Manager to launch our Community & Education team across Europe.

The person in this role has a passion for making connections- between people, ideas, and resources- in a way that strengthens personal bonds and elevates experiences. This person centers empathy, empowerment, and collaboration in all aspects of their work, creating and supporting programs that bring Patreon’s community and internal teams together to help independent creatives feel supported while they navigate what it means to learn, grow, and succeed on their own terms.

What you’ll do:
  • Bring life- and career-changing, trust-building peer-to-peer learning, connection and support, and collaboration and inspiration to creators at scale in order to help them launch, stay, and grow on Patreon
  • Define the Community program(s) strategy including mission, business goals, audience, and incentives in partnership with our global Community & Education team
  • Design online & in-person programs, COVID-permitting
  • Evolve and lead CAP (Creator Ambassador Program)
  • Localize our current community programs and set them up for scalable success, e.g., creator-led programs
  • Work closely with many teams across Patreon (incl. Product, Education, Brand Marketing) to create program content, recognize members, and streamline programs across all areas of the creator experience
  • Leverage programs to develop evergreen content, community stories, and community insights to be used cross functionally
  • Manage official online community spaces for Patreon creators (currently, a Discourse forum and Discord server), ensuring conversations and connections flow, questions are answered, and topics or requests are escalated when relevant; embody Patreon’s voice and culture in all interactions
  • Advocate for Patreon creators in internal conversations & facilitate participation of Patreon teammates in community spaces
  • Identify and monitor actionable community health and impact metrics, make strategic decisions and plan experiments accordingly, and create reports that you will present to other teams
  • Tie program engagement and impact to key business metrics and provide regular reports on the effectiveness and status of the program(s)
  • Develop budgets and resourcing plans for the programs

About you:
  • 4+ years experience managing or moderating large communities online (e.g.  Reddit, Discord, Slack, Discourse) and offline
  • Passion for community and relationship building
  • Experience facilitating open and sometimes difficult conversations with a positive, solutions-oriented outlook
  • Superfan of creator and internet culture
  • Excellent written, verbal, & interpersonal communication skills; able to tell a compelling story and inspire people
  • Proven ability to manage multiple concurrent projects, prioritize effectively, manage competing and regularly changing priorities, and consistently meet deadlines with minimal oversight
  • Data-informed decision maker with experience moving the needle on community metrics
  • Experience and comfort working cross-functionally, especially with Product, Community Happiness, and/or Marketing teams
  • Strong sense of empathy - curious about others’ motivations and eager to help them succeed
  • Experience training and leading community moderators and/or volunteer leaders
  • Experience building and nurturing multilingual communities is a plus
  • Direct experience as a creator is a delightful nice-to-have
  • Experience with and a personal fan (or member!) of the creator community and economy
  • Data-informed decision making
  • Positive attitude
  • Empathetic connector and keen listener
  • Experience and comfort working cross-functionally, especially with Product, Community Happiness, and/or Marketing teams
  • Comfort hosting virtual or in-person events
  • Experience thinking both creatively and strategically
In your first three months, you'll be focused on:
  • Gathering insights about our creator community in the UK, Germany, France, Italy and Spain and get acquainted with our existing community programs
  • Take the learnings from CAP in Europe and develop a 2.0 Program to roll out in Q4
  • In partnership with the HQ Community & Education team, build a 2022 strategy and goals start preparing the roll out of these initiatives (incl. Budget requirements, timing)
  • Get into dialogue with our EU community on Discord and the forum to learn about their needs and ideas
How you’ll grow:
  • Empowering leaders to support the creator community at-large
  • Scaling and localizing community programs to an international audience
  • Driving cross-functional collaboration in a global company experiencing exciting growth
  • Get a deep understanding of creators who work across all mediums and topics. Learn what motivates them, what connects them, and how they build successful careers.
  • Get hands-on experience building and scaling a creator community at a fast-growing, mission-driven company
  • Learn from other highly collaborative, cross-functional peers of all seniority levels on a variety of teams (i.e. product, marketing, policy, research, data science, and more)
  • Grow your management skills by organizing and motivating a team of volunteer community moderators and collaborators; opportunity for the right person to build their own team as the program’s impact and influence grows.
You’ll love working here if:
  • You care about getting artists and creators paid
  • You work best in a highly collaborative environment
  • You’re result-driven in your decision-making
  • You strive to improve marketing excellence and creativity
  • You want to work with teammates who excel at their jobs and have artistic talents
  • You are committed to challenging the status quo and make sure our culture at Patreon is among the most diverse and inclusive places to work
Who you'll work with:

At Patreon, you'll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class. Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding.

Our Core Behaviours:

  • Put Creators First. Patreon is nothing without our creators.
  • Achieve Ambitious Outcomes. Set, measure, and accomplish goals that deliver massive value to our creators and patrons.
  • Cultivate Inclusion. We want an environment that retains and engages the diverse teams we build.
  • Bias Towards Action. When in doubt, we take the next best step, then course correct when needed. We go out of our way to fix problems when we see them. We take ownership seriously.
  • Be Candid and Kind. Be extremely caring and extremely direct in all you do at Patreon, especially when it comes to giving positive and constructive feedback.
  • Be Curious. You don’t know it all, and that’s the fun part. Everything gets better when you’re curious. Things get more interesting, more clear, and more approachable. When you bring curiosity into the workplace, you’re growing yourself, your teammates, and Patreon as a whole.

Patreon aspires to be among the tech industry’s most inclusive work environments. Not only is it the right thing to do, but pursuing diversity of perspectives helps us build for our diverse community of creators and patrons. To learn how we're working towards this, please click here. If you identify with a traditionally underrepresented group of individuals in tech, we strongly encourage you to apply!

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Community Manager - Star Wars

Zynga

Remote
Community Management
🗓
August

Our mission at Zynga is to connect the world through games by building games around core social experiences to deliver deep player engagement, organic acquisition and long term retention. Our portfolio of games include – CSR Racing 2, FarmVille, Hit it Rich! Slots, Words With Friends and Zynga Poker.

Based at our at NaturalMotion Games studios, renowned for making games that wow people. For the past three years NaturalMotion Studios have been named one of the Best Places to Work in the UK games industry by gamesindustry.biz.

Hiring Update: The safety of our candidates and team members is our top priority. During the COVID-19 pandemic, our workforce transitioned to working from home, with all interviewing and onboarding being conducted virtually until further notice.

Job Purpose

As Community Manager, you’ll act as a vital conduit between the studio and our community for the recently announced Star Wars™: Hunters. You’ll spend your time building strong relationships with players and using their feedback to help guide our internal development efforts. With social and community playing a vital role in the game’s approach to marketing, you will be responsible for our player-focused community outreach as the game’s voice to our players.

Key Roles & Responsibilities  

  • Planning social and community campaigns and initiatives
  • Managing the approval process for all campaigns, initiatives, and assets
  • Scheduling and posting of social and community content
  • Analysing and reporting back on campaign and channel performance
  • Monitoring social trends and incorporating findings into planned campaigns and initiatives
  • Planning and briefing all asset creation, ensuring alignment with wider Marketing activity
  • Planning and hosting regular live streams
  • Day to day community management of our players and associated social channels
  • Regular reporting to the wider organization on current community trends and sentiment
  • Participation in discussions with studio teams, bringing the voice of our players to these conversations
  • Working closely with our moderation team to help support customer support
  • To be an active participant in team/studio meetings giving key social/player insights when required

Required Skills & Experience

  • Community management/social media marketing experience, ideally within the games industry
  • Experience in planning, creating and launching successful social campaigns with proven results
  • Deep understanding and experience of social platforms such as Twitch, YouTube and Discord
  • Highly organised, with the ability to manage dozens of tasks at once
  • Ability to identify and track relevant community KPIs
  • Excellent writing skills
  • An interest in video/mobile games and passion fro the Star Wars brand

What Do We Offer?

  • Competitive salary, discretionary annual bonus scheme, Zynga stock allocation and Employee Stock Purchase Plan
  • Contributory pension scheme
  • 25 days holiday, plus public holidays and Christmas shutdown
  • Private medical care, dental and healthcare cash plan
  • Life insurance, critical illness insurance and income protection
  • 6 months fully paid maternity leave or 3 months fully paid paternity leave
  • Discounted gym membership and free weekly (virtual) fitness classes
  • Annual season ticket loan and cycle to work scheme
  • Flexible working hours
  • Summer and Christmas parties

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome job-seekers, players, employees, and partners from all backgrounds to join us!

We will consider all qualified job-seekers with criminal histories in a manner consistent with applicable law.

We are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.  Please contact us at accommodationRequest@zynga.com to request an accommodation associated with your application for an open position.

Apply Now

Global Community Manager

Pexels

Remote
Community Management
🗓
August

Who We Are

Pexels is one of the biggest, most loved and fastest growing photo communities in the world. We give talented photographers a huge audience and help millions of creators easily bring their ideas and projects to life.

We’re looking for a Global Community Manager to help build communities across the world. We have a very high bar regarding the skills, character and ambition of our team. We're particularly excited about candidates who value personal growth and dare to have crazy aspirations.

Our Global Community Manager will focus on community growth and engagement strategies and play a key role in helping us build better products for our contributors. An ideal candidate will work digitally (and sometimes physically) to connect creatives over their passion for photography. Our new CM should be someone planning to take our community to the next level. This could be reimagining virtual events, cohort based onboarding and whatever other creative strategies you can dream up. We're looking for the rare unicorn who is equal parts strategist and creative—a dreamer and a doer.

We are a remote-first company, with a team spanning across the world. This is a full-time, completely remote opportunity.

What You'll Do

  • Assist in launching new communities across the globe including conducting market research, onboarding Community Ambassadors and executing on proven launch strategies.
  • Ideate and execute creative campaigns, events, challenges and promotions to engage current members and attract new ones.
  • Interact with our core and most active photographers (known as Heroes) and keep the Hero program exciting and fresh.
  • Plan a quarterly community programming calendar and support Community Ambassadors in execution of department-wide initiatives.
  • Identify and implement ways to improve our product so that our photography community can better engage with each other on Pexels.
  • Moderate photographer community groups, manage memberships, answer questions and share updates.
  • Collaborate with other photography or creative communities to cross-promote Pexels.
  • Proactively work with our marketing and partnerships teams to develop, implement and execute successful brand or partner campaigns.

What You'll Bring

  • A passion for building communities along with an interest (or preferably experience) in photography.
  • High emotional intelligence, attention to detail, a collaborative spirit and an energized work ethic.
  • Experience managing a brand Instagram and/or Facebook account, with a deep understanding of how to engage audiences, create content and analyze metrics.
  • Ability to work from home. Strong internet connection required.
  • A proven track record in marketing/community with responsibility for developing content and programming that drives measurable audience growth and engagement.
  • Passion for visual content and storytelling. You can bring our brand values to life.
  • Data focused with an ability to monitor, analyze, and interpret digital marketing metrics and turn those insights into new opportunities.
  • Self-starter who can manage multiple projects and creative ideas on tight deadlines.
  • Experience managing online communities (on Slack, Facebook, etc.). Bonus points if you've built a community from zero or belong to a user generated content marketplace/community.
  • Strong writing skills and native-level English speaker.

Ready to apply? Please share:

  1. A note telling us why this role is perfect for you and why you're interested in joining the Pexels team. Include your website/YouTube/TikTok/Instagram showcasing your personal style and creative expertise. Please highlight any relevant experience and any previous case studies pointing to successful community growth are welcome.
  2. A link to your completely filled out Pexels profile. You don't have to be a pro-level photographer, but we want to see a few of your favorite photos that you've taken.

Apply Now

Community Manager

RevGenius

Remote
Community Management
🗓
August

Community Manager


The Community Manager will serve as a key player of the Community team within RevGenius, ensuring that members have a tremendous experience every time they engage with our community. The RevGenius Community , launched June 2020, is the go-to destination for revenue professionals.


Key Responsibilities


  • Onboarding new members - You’re going to define a vision for making joining our community delightful. You’ll test analog and digital ideas, see what works, and iterate accordingly. You’ll help bring them to their first ‘A ha’ moment!
  • * Community Events - You’ll be organizing all the programming in the community - surveying members and sponsors to figure out the best programming to drive engagement and learning.
  • Driving Engagement - You’ll be a friendly face in our online community, seeding conversation and helping funnel our community member’s natural energy.
  • Investigating and Testing new ways to connect - You’ll be investigating new tools and methods to help our community live up to its ideas, learning from best practices, and testing ideas of your own.
  • Partnering with Product on new ways to drive community engagement - You’ll work closely with our Head of Product on building our priorities based off of what you’re learning as a community manager.
  • Role reports to head of Operations



Requirements:


  • 1+ years of experience implementing and managing engagement, gamification, awards, and member group programs at other communities
  • Passion for engaging, connecting, and moderating
  • An empathetic mindset to deliver a wonderful experience for others
  • Results-driven mentality
  • Excellent written and oral communication
  • Willingness to test, measure and iterate based off of the lean start-up loop
  • Experience community moderating - You’ve run a community and can talk about experiences where you went above and beyond to make community members feel welcome and valued.
  • Experience with moderation tools - You’re a pro at using 3rd party community tools such as Slack, Zoom, and know about interesting future tools (like Hopin, Spatialchat, LunchClub, Donut)
  • Interest in groups and group dynamics - You’re intellectually curious about how to make online education work at quality and scale. You enjoy geeking out on learning science and user psychology with our cross-functional team.


About the Role


  • We are currently seeking a community manager to join in a 6-month contract to hire role, with potential for full-time employment.
  • We would consider part-time contract work on a case-by-case basis.
  • This role is remote


Apply Now

Head of Community

Twitter

Remote
Community Management
🗓
August
The Position
Overview

As the Head of Community you will be responsible for leading the Twitter Spaces, Twitter Communities, and Super Follows communities as well as engaging with super users, creators, and users of our products globally by driving a team of community managers focused on different communities.

You and your team will be the voice of our Twitter products to tens of millions of people, organizing events for communities, capturing and sharing feedback from creators, responding to consumers, driving consideration for our products, and programming against community and cultural events.

You will work collaboratively with the product, design, research, marketing, and social teams to build diverse, communicative, content driven, and open channels for our users, while driving against a vision of attracting and retaining creators, and driving usage of our products.

Reporting to the Head of Consumer Product Marketing, this role requires a strategic vision, strong communication and leadership skills, and is able to work across teams and organizations to be the voice of the consumer and our communities.

If you are passionate about building and representing diverse communities at scale, enabling them to have spaces and conversations that matter to them, this is the role for you.

Who We Are

The communities team mission is to make it easier for customers to discover, participate, and form conversations with communities that share their interests, and help emerging creators scale.. People already use Twitter to create community across a wide range of topics and our work builds on this, by helping support and grow the communities that use our product, and drive positive sentiment and engagement. Protecting the health and safety of the conversation within these communities is also top of mind for us.

What You’ll Be Doing

  • Creating and driving the strategic vision of community marketing at Twitter
  • Hiring, growing, and leading a diverse team of community managers
  • Listening, learning, and communicating our user needs to the business
  • Developing community lead activations in concert with our users
  • Building processes and systems to help identify, support, and grow emerging Twitter first creators
  • Developing process and strategy for our consumer beta programs and feedback sessions
  • Collaborating with analytics and social teams to on key KPI’s to ensure community efforts are measurable and deliver for both Twitter and community members
  • Designing community systems (e.g. volunteer recruitment/onboarding, reward structures, engagement plans) that reward successful community organisers
  • Creating our global approach to establishing an "always on" engagement program including 1:1 messaging, community management, creator engagement, and event management
  • Translating product insights from community organisers to help product teams to improve
  • Developing global expansion plans that navigate language and cultural differences to ensure healthy communities worldwide
Qualifications
Who You Are
  • 15+ years  in the social media, community management, and social marketing space.
  • Deeply passionate about social media and a heavy user of Twitter
  • Experience working with content creators, streamers, youtuber’s, influencers, and/or creators
  • Ability to recruit, hire, manage, and lead teams with a clearly articulated vision.
  • A track record of conceptualizing strategic plans for a department, and working internal to drive adoption and execution on plans
  • Experience working with highly passionate and diverse communities, and an interest in giving underrepresented communities a platform
  • Collaborative leader able to work closely with many cross functional stake holders in a quickly evolving environment
  • Understanding of the product development process, with the ability to work closely and oftentimes embedded with product teams
  • Skilled communicator that can present to senior leadership about vision, community developments, and team direction
  • Public speaking experience and the ability to speak to community members, creators, and super users often times while receiving highly critical feedback
Company Description

Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

Apply Now

Community Manager (Creators)

Commonstock

Remote
Community Management
🗓
August

Commonstock makes finding quality investing information easier. We are building a social network that amplifies the knowledge of the best investors, verified by actual track records. Community members link their existing brokerage accounts (Robinhood, Coinbase, etc) and share their real portfolio, performance, and trades (by percent only, we never share dollar amounts). Commonstock is not a brokerage, but a social layer on top of existing brokerages helping to create more engaged and informed investors.


So far, we have focused all of our effort on organic network effects. As a result, a cult-like community has formed and is rapidly expanding. We are well capitalized and our team comes with experience across the investing and tech landscape, from hedge-funds and VCs to big tech and small startups. Last year we announced our $10M round from some of the best VCs in the world, including Floodgate, QED, Resolute, Upside, Abstract, and Social Capital.


What We Look For


Our Community Team will be who users interface with on the day-to-day. As a member of this team you’ll be representing Commonstock’s values in everything you do. The main goal of this team is to help create an engaged, thoughtful, and delightful community.
 
We are looking for a Community Manager who will support our community. You have an understanding of social platforms and what works best on each. Additionally, you have deep empathy for the creator. 

  • Experience engaging and supporting members of a community
  • You may have experience in Account Management or other supportive functions
  • Ability to maintain relationships and organize cross-functional projects
  • Experience within the financial services and/or content-creation space
  • A strong interest in investing, personal finance, corporate strategy or anything else related to private or public investing
  • Organized and thoughtful in helping catalyze content creation
  • Deep user empathy and strong communication skills
Nice to haves
  • You have experience onboarding people through a new experience
  • Experience trouble-shooting with users and tracking feedback from said users
Hiring Thesis
  • Quality over quantity will lead to small, flexible teams with massive output
  • Aim for a diverse group who has a passion for investing & financial health
  • Every teammate shapes product & strategic direction
  • Every teammate can hire & inspire talent
Apply Now

Community Manager

Yelp

San Francisco, CA
Community Management
🗓
August

Do you love the South Bay? Are you the go-to person when it comes to planning a night out, always ready with a recommendation for the city’s most seasoned finds and hidden hotspots? As the South Bay Community Manager, you’ll be a full-time Yelp employee (working out of your home or anywhere with secure WiFi) at the helm of a vibrant, buzzing community of locals who drink, shop and play their way through the city via peer recommendations on Yelp.


Community Managers are driven, self-motivated, charismatic, and organized as they’re tasked with wrangling a slew of to-do’s both on- and offline, from writing and moderating to party planning and ring leading!

Where you come in:
  • You will plan events! Conceptualize, negotiate, plan and execute cool, fun and buzzworthy (big wow factor!) events/parties
  • You will connect with Yelpers and business owners in person and online via all social media channel (and of course, Yelp)
  • You will be in charge of marketing outreach for the area - connect with the right local organizations, barter weekly newsletter sponsorships for promotion of Yelp
  • You will socialize and meet up with Yelpers. Attend local events. See and be seen. In the scene. Be the Mayor. Always on
  • You will write locally compelling newsletters weekly and inspiring reviews daily, as well as persuasive pitches to venue owners and marketing partners
  • You will be accountable with stellar communication to your team, peers and those who support you at Yelp HQ

  • What it takes to succeed:
  • You are driven!
  • You are a social connector. You are the hub of your social world. You know everyone. Everyone knows you. The fun one. Diplomatic, too
  • You reside in the South Bay and consider yourself a local expert (see below)
  • You have more than a few years of post-graduate professional experience
  • You love to write - you know who you are... pencils down!

  • Other requirements:
  • 4-year college/university degree
  • Currently living and rocking out in the South Bay
  • Experience with social media marketing, social networking, guerilla marketing tactics, and event planning

  • Ready to apply? Submit the following (all required):
  • Cover letter/note showcasing your writing skills, general personality and style.
  • Resume highlighting your relevant experience.
  • A link to your Yelp profile.

  • What you'll get:
  • Available your first day: Full medical, vision, and dental (Employee-only plans available at no cost to the employee)
  • 15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure, 5 paid wellness days, 12 paid holidays, 1 floating holiday
  • Up to 14 weeks of parental leave
  • Monthly wellness reimbursement
  • Health Savings, Flexible Spending and Dependent Care accounts
  • 401(k) retirement savings plan with employer match
  • Employee stock purchase plan
  • Apply Now

    Brand Community Manager

    Convosight

    Remote
    Community Management
    🗓
    August
    About the job

    What if you had a chance to build something iconic? ✨


    What if you could touch more 100 million lives with positivity? 🙌


    At Convosight, we are on a mission - to help community builders become community entrepreneurs. We are building a first of it's kind community marketing platform for global consumer brands who are looking to engage with consumers in power communities at scale. With over 315 million members managed across 45000+ Facebook communities in 75+ countries, Convosight offers a breadth of solutions to clients to help them drive consideration, influence preference and purchase consideration in the middle of the marketing funnel. We are empowering an underserved dimension of passion economy and our category defining work has already earned laurels and recognition from the best in the industry.


    And this is just the beginning...


    👀 Who are we looking for?


    Brand Community Manager


    Convosight is looking for an energetic and enthusiastic Community Manager to join our team. Reporting directly to our VP of Community, you will work alongside our Convosight team and a well-known brand to launch, lead and engage a fun, exciting, empowering community for young women in India.


    We are looking for an experienced community leader who knows how to create an amazing Facebook Group experience that keeps members engaged and coming back for more!


    ✍️ Responsibilities

    You will work as part of an energetic, ambitious cross functional team to ensure the needs of the community and the goals of the brand are simultaneously met.


    Execute our proven Community Building Strategy and Content Strategy


    • Working closely with the Convosight team and brand, you will play an important role in implementing our step by step community building strategy and content strategy across the community's lifecycle to successfully launch, lead, engage and manage the community over 12 months making sure we hit key milestones and success metrics.
    • You will play the key role in creating community content such as engagement posts and Lives while fostering organic conversation and driving member generated content in the group
    • You will assist in new member acquisition drives and member referral campaigns. Use data to identify insights and develop ideas to attract new members and retain them via creating an amazing member experience.


    Be the guardian for the community and the brand voice


    • Leading by example, you will cultivate a healthy, meaningful community culture which stays true to the following : the brand's mission to empower women, Convosight's community building methods and Facebook Community Standards.
    • You will uphold the community's persona, values and principles via your actions and your authentic leadership to build trust within the community, create connections and create an amazing member experience that attracts members and keeps them engaging in the group over the long term.
    • You will empower and support members to participate in the community, create space for members voices, identify and onboard ambassadors and moderators.


    Day to day community management and reporting


    • You will manage the Public Facebook group throughout the day using Convosight prescribed best practice, using Facebook Group tools as well as Convosight's automation tools.
    • You will be responsible for moderating community conversations and comments, conflict negotiation, member onboarding.
    • You will measure the group's health using Facebook Group Insights and track conversation topics and trends via Convosight's real time Insights to help make data driven decisions and produce weekly reports for the brand.


    ✔️ Does this sound like the perfect role for you?


    • You have real life experience launching and leading a community in India preferably in the female empowerment space, who demonstrates empathy, energy and a passion for creating community
    • You are a natural leader with strong online conversational skills who knows how to make everyone feel they belong
    • You share the brand's values of Progress, Joy, Humour, Inclusion and Support which will allow you to represent the brand in an authentic, accurate, and genuine manner
    • You live and breathe Facebook groups and are as obsessed as we are about member care, metrics, insights and data
    • You spend a lot of time online consuming, creating and curating content from lots of different platforms such as TikTok, Instagram and Reddit


    🤩 The perks


    • Visibility. You will create and lead a high profile brand community with high social impact
    • Respect. You will be given a lot of space for creativity and room to shape direction
    • Flexibility. By adapting your schedule to the community's active hours and needs you won't be doing a boring 9-5
    • Accelerated learning. By working closely with an experienced team you'll get to flex a versatile set of muscles
    • Community. You will enjoy an immediate network of talented and friendly people from all the world who are part of the Convosight team. You’ll find new friends, mentors and contacts to support you in this role and beyond!


    🌎 Our Team and culture:


    • We are a fast-paced, result-oriented startup and we are learning and growing all the time!
    • We believe that ideas don’t have hierarchy, we listen and learn from each other
    • We look after each other and offer each other a lot of support and freely give our time and knowledge
    • We lead with authenticity, respect, kindness and fun and together we like challenging the ordinary


    Languages

    English and Hindi


    Hours

    20 hours per week, flexible schedule to meet community's needs


    Qualifications

    Facebook Community Manager Certificate would be a bonus

    Apply Now

    Developer Relations Advocate

    Slack

    Developer Relations Advocate
    🗓
    August

    We’re looking for a Developer Advocate to work with Slack’s developer community. Slack is where people can work with not only their colleagues, but also the other tools that are a part of their daily work. Slack’s apps and extensibility are a key part of what makes it so essential. By working with developers to bring even more touch points from our users’ everyday tools into Slack, you’ll be making Slack more useful and delightful for our customers.

    Developer Advocates at Slack work directly with our community of developers as they build on our platform, defining use cases, guiding enterprise-grade technical design, and advising on best practices with our APIs. You’ll collaborate closely with the other product and engineering teams to advocate for the community internally, set roadmaps and define and launch new features.

    Developer Advocacy requires people with technical backgrounds who can also communicate and empathize with developers who are building on the Slack Platform. This role would appeal to you if you love coding and thinking through advanced scenarios, just as much as communicating with a variety of partners, both technical and non-technical. You enjoy helping people solve problems, writing code samples, and communicating to a broad audience.

    Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?

    What you will be doing
    • Connecting with developers, both to share knowledge about Slack’s Platform features, and to gather feedback from the community about the platform and the resources available to them.
    • Be a specialist on Slack’s platform capabilities and app design patterns
    • Support our community by crafting blog posts, delivering talks, building code samples, documentation, developer tools, and helping to define how our team works with that community
    • Collaborate with Slack product, engineering, and other cross-functional teams to build new features, improve the platform, and grow the developer ecosystem

    What you should have
    • 1+ years of developer relations, developer advocacy, developer evangelism, or software engineering experience
    • Excellent communication skills; you can explain a sophisticated technical issue in such a way that most people could understand & translate the words behind the words in meetings with customers
    • Familiarity with languages such as Node.js, TypeScript, Python, or Java.
    • Solid understanding of API design principles
    • You don't need to have experience building with Slack Platform, but it's definitely a plus
    • Experience operating within cross-functional teams (sales, product, engineering, design, marketing)
    • Passionate about improving the way people around the world work and communicate

    Apply Now

    Developer Relations (USA)

    Spacelift

    USA
    Developer Relations
    🗓
    August
    Job description

    Spacelift is the most flexible CI/CD for infrastructure as code. Both small businesses and large enterprises use Spacelift to simplify how teams provision their infrastructure. It’s a hybrid of super-specialized, narrowly focused IaC automation tools and very generic CI/CDs like Jenkins or CircleCI. Our customers appreciate the openness, flexibility, and customization that Spacelift provides. Thanks to Spacelift, teams are able to boost their productivity, automate manual processes, and ensure control and compliance.


    We recently raised $6M in funding to advance infrastructure as code. Among our investors are Blossom Capital, Hoxton Ventures, Inovo Venture Partners, and the founders of Supercell and Yelp.


    As a developer advocate, you will create and cultivate Spacelift's voice through all of your outbound interactions. You should be excited about talking to DevOps and SREs all day with the aim of creating and empowering a strong Spacelift community. You will educate developers about Spacelift and serve the larger DevOps community by answering questions and listening to feedback.


    Here’s what your role as a critical contributor to Spacelift’s growth will be:
    • Educate developer communities (DevOps and SREs in particular) about the value of Spacelift
    • Listen to users and the broader community, understand pain points and opportunities, and convey feedback to the engineering and product teams
    • Present at industry meetups, conferences, and community events
    • Build and grow relationships with key members of the community
    • Host online and in-person events to foster the community
    • Use your creativity and imagination to build excitement around infrastructure as code


    Job requirements
    • Engineering background and ability to get into the nitty-gritty of infrastructure as code
    • Experience in developing, supporting, or advocating for software products as a software developer, architect, developer advocate, consultant, educator, or community manager
    • Excellence in presenting technical concepts in an easy-to-understand manner through presentations, workshops, videos, blogs, podcasts, webinars, and social media
    • A love for enabling and guiding others to help them do something new


    Benefits:
    • 26 days of paid time off annually
    • Flexible working hours
    • A healthy 40-hour workweek
    • Investment day (aka Google’s 20% rule): in addition to regular projects, we encourage our employees to spend Fridays working on what they think will most benefit Spacelift
    • Competitive salary and equity package
    • Option to work from anywhere in the world
    • Friendly and supportive work environment


    Hiring process:
    • 45-minute introductory video call
    • Sample work, if applicable
    • Take-home exercise, if applicable
    • Virtual session with the team: 1–2 hours in total
    • Reference call


    Spacelift is an equal opportunity employer. We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disabilities), age, sexual orientation, veteran status, or any other characteristic protected by law. Cultivating inclusivity and diversity is a top priority.

    Apply Now

    Social Media Manager, The Verge

    Vox Media, LLC

    Remote
    Community Managment
    🗓
    August

    The Verge is seeking a full-time Social Media Manager to handle content optimization (social and search), distribution, and channel growth. You’ll work with our talented team of journalists, editors, and social media managers to grow our audience and traffic.

    You’ll be responsible for identifying and implementing best practices, and for making sure day-to-day publishing is seamless. You’ll provide tactical counsel to writers on article formats, metadata, and images.

    The ideal candidate should have social media experience and a deep love for gadgets and all things technology and science. They are a highly creative and analytical thinker and are able to quickly change and evolve with the digital landscape while staying extremely organized.

    The position can be remote or in our New York office, but you’ll need to be able to work on East Coast hours.

    What you'll do:
    • Optimize Verge written content to attract the biggest possible audience across platforms by vetting SEO, following platform best practices, and analyzing performance data.
    • Handle content distribution across all of our platforms.
    • Help manage all of the Verge’s social media accounts
    • Identify and execute creative distribution tactics to innovate how we use social media accounts, promote our content and engage with our audience.
    • Track and analyze weekly and quarterly data to monitor the performance of The Verge’s social media accounts
    • Pitch stories to the relevant platforms (Apple News, Flipboard, SmartNews, Facebook News)
    • Create/host short form content like TikToks, Reels, and Stories.
    What you'll bring:
    • 2+ years experience in social media,
    • Incredible attention to detail and intolerance for errors.
    • Extensive knowledge of SEO, Facebook, Twitter, Instagram, TikTok, and other emerging platforms.
    • A passion for all things tech, science, and The Verge.
    • Proven time and project management skills
    • TikTok and IG Stories/Reels production/hosting
    To Apply:
    • A 280-character cover letter (DO NOT SEND a traditional cover letter), or a link to a TikTok cover letter
    • Your resume

    *This role is a part of the Vox Media Union, represented by the Writers Guild of America, East.

    About working at Vox Media:

    This is a permanent, full-time position with excellent benefits—including flexible hours and generous parental leave. Vox Media strives to provide comprehensive healthcare options for our employees and to ensure that our healthcare and other benefits are LGBTQ-inclusive. You'll be joining a group of focused, hard-working, creative people who are passionate about doing work that's challenging and fun—and who strive to maintain a healthy work/life balance.

    Vox Media is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Vox Media is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

    Apply Now

    Head of International Community

    Reddit

    Remote
    Community Management
    🗓
    August

    Reddit’s mission is to bring community and belonging to the world, and we’re looking for a passionate community expert and global operator to play a vital role by leading our international community expansion.

    Reporting to our VP of Community, this new role will be responsible for setting and operationalizing the strategic vision of international community development and growth. You will launch local Reddit communities in new markets, build and develop the international community team, and identify and bring to life community programs that help make Reddit a daily destination in each new country. You will be a global steward of Reddit’s mission by ensuring our communities are truly local – filled with authentic local content and context, not simply distributed.

    We're passionate about community at Reddit. If you are too, join us and help bring community to everyone, everywhere.

    Responsibilities
    • Own and operationalize Reddit’s international community expansion strategy
    • Develop sustainable community and content growth programs  
    • Build and prove out a community expansion playbook  
    • Recommend a team structure and hiring map to build out a global community organization
    • Evaluate and communicate progress of ongoing community development projects
    • Provide analysis of key community drivers to guide product development and marketing campaigns
    • Develop a roadmap of international expansion experiments in partnership with cross-functional teams, using community insights, global market data, and community growth best practices  
    • Oversee the long-term, sustainable success of Reddit’s international communities
    Requirements
    • 8+ years supporting international expansion for consumer platforms across community, strategy, and operations
    • Proven success launching consumer products or services in new markets without an existing presence
    • Track record of building successful community growth roadmaps
    • Deep understanding of differing community needs and perspectives across markets and cultures
    • Ability to develop strategic insights from qualitative and quantitative research
    • Unwavering grit; a love for solving new problems, both practical and conceptual
    • High comfort level blazing new trails and exploring new ideas
    • Experience building and leading cross-functional and cross-cultural teams
    • Excellent presentation and storytelling skills
    • Ability to travel internationally on a consistent basis
    Exceptional Candidates will have
    • Experience living and working abroad in a non-English speaking country
    • Experience with user generated content and crowdsourcing models
    • Fluency in languages besides English

    What You Can Expect From Us:

    Competitive Healthcare Benefits Package
    Quarterly Dependent Care or Pet Care Stipend
    Family Expansion Benefits
    4 Months Parental Leave with Flexible Return-To-Work Programming
    Professional & Personal Development Stipends
    Unlimited Vacation, Annual Travel Stipend, and 10 Paid Holidays
    Onsite Wellness Classes and Wellness Stipend
    401k Plan with Employer Contributions
    Monthly Commuter Stipend
    Monthly Cell Phone Allowance
    Paid Volunteer Days, plus Reddit For Good Volunteer Opportunities

    Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at ApplicationAssistance@Reddit.com.

    Apply Now

    Community & Creator Manager, International

    Clubhouse

    Remote
    Community Management
    🗓
    August

    As a member of the international team, you’ll work closely with our international community and creators to help build a world-class Clubhouse experience.  During the pandemic, we are working remotely. This role will be open to both local and US-based, remote candidates. We will have an office in San Francisco when we are able to safely reopen our office for those who prefer to work in person.

    Who you are

    You love discovering new talent. The international team identifies and engages our top content creators globally — a group that’s quickly growing. Many of these creators are responsible for some of the most interesting conversations and moments on Clubhouse and are building the media companies of the future. The international team makes sure that Clubhouse creators around the world have an incredible experience and achieve success on the platform.

    You believe everyone has a voice. We believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of social live audio and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

    You bias towards action. You like to identify and solve problems - favoring practical choices, speed and putting creators first. You focus on the things that matter and push back on things that don’t. You make deadlines for yourself and you move fast.

    You’re scrappy and entrepreneurial. You thrive in fast-paced environments and are comfortable with not knowing the answer to something. You are willing to roll up your sleeves no matter what the challenge is.

    You take pride in what you do. You care deeply about your work. You read through details and think about every bit of the creator's experience. If something seems off, you come up with a good solution and fix it without being asked to do so. You’re proactive with suggestions and people know they can count on you to get things done.

    You enjoy your work. You love what you do, think about it in your free time, and often find yourself building at strange hours—not because you feel you have to, but because you’re so excited to create something big for the world. Your favorite thing to do is to take on a huge challenge and pull it off.

    You care about doing the right thing. You value diversity and go out of your way to ensure others feel welcome. You enjoy hanging out with your teammates, have a low-ego, and make the workplace more fun for everyone.

    What you will do

    You’ll work with the world’s most innovative creators. As part of the Clubhouse team, you will move fast. As part of the community and creators team, you’ll be responsible for establishing and managing strategic relationships with our top audio creators and best in class community members. You will be responsible for providing the insight, strategy, education, tools and overall support  that make it possible for creators to express their creative ideas and help build and engage their audiences.

    You’ll grow and improve rapidly. At Clubhouse you’ll be working with an incredible team, who love to learn from and teach each other. You’ll find yourself stretching to new areas, immersed in feedback, challenged by your teammates, and growing your skills on a daily basis.

    You love building and owning relationships.  You'll have a unique opportunity to create long-lasting relationships with your portfolio of creators and to apply and hone business skills in an entrepreneurial environment. 

    You’ll be an owner. We believe in hiring people and giving them as much responsibility as they can handle. Whether it’s leading our most innovative creators or building new innovative programs, we’ll make sure you are always pushing yourself to new levels. 

    You’ll create something meaningful. Social products allow people to connect in ways that were never before possible. When the telephone was invented, it suddenly allowed people to speak with others across the world. Thanks to FaceTime, grandparents everywhere can now watch their grandchildren grow up. At Clubhouse, you’ll be figuring out something entirely new for the world—a positive product that brings people’s voices together for deep and meaningful conversations, creates new relationships, builds empathy across cultures, entertains people, and helps people develop ideas that change the course of their lives.

    Apply Now

    Community Operations

    Contra

    Remote
    Community Management
    🗓
    August

    Contra is transforming the future of independent work. We are looking for a Community Operator to join our fast growing community team and help us build the best community for independents.

    You will be responsible for developing our community content strategy, actively responding to community support questions and running our ambassador bootcamp programs. You'll be wearing many different hats in this role

    How you’ll make an impact:
  • Goal driven with community initiatives and responsibilities
  • Work closely with team members across our community, marketing/social, product/research and operations teams to understand our user and team needs.
  • Create organized, scalable systems that are thinking into the future.
  • Identify systems that can be improved and create a game plan of how to implement changes.
  • Engaging with independents across the world in our community slack
  • You’ll be successful here if you:
  • Thrive in a remote-first environment
  • Have prior experience working independently (nice to have)
  • Are motivated by having autonomy, flexibility and end-to-end ownership
  • Passionate about bringing communities together and helping users better understand a product
  • You are an A+ communicator (both verbal + written) that has a strong track record in creating alignment across stakeholders
  • Are located in a timezone within 3 hours of San Francisco
  • How Contra can add value for you:
  • Remote-first culture
  • Health benefits for all team members
  • Well-funded company built to scale
  • Competitive salary + equity
  • Generous vacation policy + paid holidays off
  • Flexible parental leave
  • No Meeting Wednesdays
  • Half day every third Friday of the month
  • Themed meetings, games, and other fun team-bonding activities
  • A custom slack emoji, just for you
  • Our interview process
  • Complete a self-assessment form (10-15 minutes)
  • Interview w/ Zoë (30-45 minutes)
  • Interview w/ Madi + Sam (30-45 minutes)
  • Interview with Founders (30 minutes)
  • You will receive a final answer from Contra no later than 48 hours after your final interview

    Apply Now

    Community Manager

    MicroConf

    Remote
    Community Management
    🗓
    July

    We are looking for someone to join our small, fast-moving team as a Community Manager, responsible for advancing both brands through:

    • Community cultivation, development & moderation
    • Email, content, and social media marketing
    • Customer and community support management
    • Additional special projects
    What’s Different About This Job?


    We achieve surprising results with a small team of folks who have an impact on a large number of ambitious software entrepreneurs.


    Under the direction of MicroConf’s Event Director and TinySeed’s Program Director, you will support, nurture and grow our two separate, but intertwined, communities of founders.

    You will be responsible for various administrative duties, online Slack community moderation and engagement, email and blog communication with founders fielding mentorship requests, onboarding new founders, social media, and more.


    Responsibilities

    Community Management: We use Slack as a community forum for both organizations.

    Member Development

    Improve and manage onboarding and welcoming processes for new members
    Facilitate introductions and host new member orientation conversations on a regular schedule. (video-based, text-based, or audio-based)
    Understand the personality and thought leadership assets available within each community and nurture their participation to the benefit of all members
    Implement the MicroConf Connect Ambassador program by recruiting and cultivating members into leadership roles
    Connect TinySeed Founders with appropriate mentors and facilitate mentorship requests


    Moderation

    Review and update ongoing community rules, codes of conduct, and standards that reflect the MicroConf and TinySeed values and its members’ expectations.
    Provide constructive feedback to community members who are not abiding by established guidelines

    Communications Management:

    Based on the needs of the Event + Program Directors, you will be responsible for creating and implementing communications plans across a variety of modes.

    Email

    Management of the TinySeed + MicroConf email communications calendars
    Implement email marketing plans.
    Email copywriting

    Social Media

    Create and manage a social media content calendar
    Create or source video, audio, and graphic content for sharing
    Source content that might be relevant to our social media audiences
    Engage in conversations on social media, mostly Twitter, including amplifying posts of our community members
    Recommend social media marketing strategies for continued growth and exposure

    Other Responsibilities

    Work closely with the Program Director and Event Director to handle administrative tasks and special projects as needed
    Proactively make and implement recommendations on how to improve our community and better serve our founders
    Be available to our team as a second-tier line of help for unusual problems when needed
    Suggest and lead projects you think will enhance what MicroConf and TinySeed have to offer

    Qualifications

    5+ years of experience in high-speed environments with a focus on community, communications, or social media.
    A high level of familiarity with early-stage startups and founders. Bonus points if you are already a member of the MicroConf Community.
    Strong interest in working within the startup and venture capital space.
    Skill working with online tools such as GSuite, Zapier, and web-based CRMs.
    Proven ability to work autonomously and strong attention to detail – a must-have!
    We’re a small team, so you may be expected to take the lead on a project, learn a new skill, or do something you may not be familiar with, but are interested in trying out.
    Excellent written communication skills. Ability to adapt the voice of our brands.
    Based in the US(preferred), Canada, South America, or Western Europe and willing to have five hours of overlap with US Central Time.

    Tools that are helpful for you to know

    Slack (Expert)
    GSuite (Expert)
    Notion (Proficient)
    CRM Software (Proficient)
    Graphics Editing Software (Not Required But Helpful)
    Video Editing Software (Not Required But Helpful)
    Audio Editing Software (Not Required But Helpful)

    This is a full-time, remote position with occasional in-person gatherings.

    Apply Now

    Community Manager

    Amplitude

    Remote, US
    Community Management
    🗓
    July

    As a Community Manager, you will own and drive the strategy of the Amplitude Community by partnering with the Support, Customer Success, Marketing, and Product teams at Amplitude. This resource is crucial in driving key initiatives within our self-service, scale, customer advocacy, acquisition, and adoption programs. We’re seeking someone who is passionate about relationship building, is an advocate for our users and has strong written and verbal communication skills.

    As a Community Manager, you will:
    • Use data to understand the community’s impact on customer acquisition and product adoption
    • Member engagement - monitor community channels; listen and respond to members; increase community membership; establish relationships with active community members and assist them
    • Content creation and distribution - plan, source and distribute content that promotes Amplitude and grows the community
    • User Groups - coordinate in-person community events
    • Establish and track important community metrics
    • Optimize for the best community experience
    • Develop and implement internal and external community advocate programs to empower and incentivize top community contributors
    • Be the voice of the community in internal communications, sharing trends and feedback
    You'll be a great addition to the team if you have:
    • Minimum 2 years of experience leading a customer/user community of an established B2B SaaS platform.
    • Passionate about growing customer communities and engaging customers within them.
    • Understanding of the B2B SaaS marketplace, and the confirmed routes to market utilized to reach business customers.
    • Understanding of search engine optimization and other practices that help to drive traffic to the public-facing pages of a community.
    • Strong planning and organizational skills.
    • Ability to work strategically as a proactive self-starter with independent decision making, driving rapid work delivery, and having a hands-on approach.
    Apply Now

    Community Manager

    Codecademy

    New York
    Community Management
    🗓
    July

    As a Community Manager you will build global community programs to facilitate collaborative learning. You’ll scale our programs worldwide, creating collaborative, productive, and positive communities of passionate Codecademy learners who wish to learn together. You will work with community leaders and the Codecademy Product and Marketing teams to build and promote experiences that connect people all over the world, allowing them to learn with others and thus have a more well-rounded and effective learning experience.

    What You'll Do

    Scale community programs to include millions of active members.

    • Support our community leaders as their primary point-of-contact.
    • Recruit, onboard, and manage new community leaders.
    • Create and execute strategic initiatives to build new community programs that drive revenue for the business.
    • Work with community leaders to create innovative ways to engage and grow membership.

    Measure the business impact of community programs.

    • Tie community engagement to key product metrics such as acquisition, activation, conversion, and retention.
    • Work with the Data Science team to develop insights that can be used to evolve the community and increase its impact on the business.
    • Work with our Marketing team to surface community stories and promote them broadly.
    • Share community stories and results with the company on a consistent basis.

    What You'll Need

    • 1-2 years of experience as a Community Manager with a focus on building virtual communities to foster friendly and productive collaboration.
    • You have verifiably excellent public speaking, written, and interpersonal communication skills.
    • A natural enthusiasm and interest in learning to code with Codecademy.
    • The ability to create and nurture a fun, imaginative, and collaborative space for community members.
    • The ability and penchant for project management; you take a project-driven approach to partnering with community leaders on new initiatives and campaigns.
    • You’re a people-person and a connector; you have natural relationship-building skills, you're deeply empathetic, and you have a proven love for developing communities.
    • A firm understanding and ability to speak about technical products and initiatives.

    What Will Make You Stand Out

    • Experience working with community platform tools such as Bevy, Discourse, and Discord.
    • Experience analyzing data with tools such as spreadsheets, SQL, and Looker.
    • Experience working in the technical education industry, ideally in a customer-facing role.
    Apply Now

    Community Manager

    Ladder

    Remote
    Community Management
    🗓
    July

    We're looking for a Community Manager to support our communities across the product and provide real value to users on the platform. You’ll spend a lot of time strategizing and executing initiatives to increase community member engagement and satisfaction. You’ll also be on the ground level of a high-growth startup and play a critical role in scaling our community team. More specifically, you can expect to:

    • Grow and manage the community organization at Ladder
    • Identify, secure, and scale partnerships with external organizations to further brand awareness
    • Organize weekly events, including live sessions, office hours, and ask-me-anythings (AMAs)
    • Ideate and execute new projects to improve the engagement across our Ladder communities
    Minimum requirements:
    • You’ve spent 2+ years managing communities or social platforms (doesn’t necessarily have to be in a formal setting!)
    • You’ve skilled in event coordination (virtual and in-person events) with a range of attendee numbers
    • You have experience working in a client or consumer-facing role
    Bonus points:
    • You have an inbox zero mentality — you’re able to respond to inbound from all stakeholders punctually
    • You have a hands-on-deck working style — you get stuff done where it needs to get done
    • You’re an ultimate connector — someone with a strong professional and personal network that can naturally build relationships
    Apply Now

    Customer Success - Community Manager

    Tray.io

    Remote, US
    Community Management
    🗓
    July

    We are looking for a "Community Manager" for Tray’s Customer Success team. Working as a member of the Customer Success Engineering team, the Community Manager will be responsible for building and managing a community forum for customers, employees and the public.

    What You Will Do
    • Define the global community strategy for Tray Platform and Tray Embedded, including processes for curating user feedback, facilitating developer communications, and encouraging community engagement on owned and earned channels.
    • Executes and commercializes contribution curricula for clients and employees with demonstrable results of customer retention and expansion.
    • Establish a relationship and engage directly with our clients, understand their concerns and desires, and relay those to the relevant stakeholders.
    • Always promote optimization of process, tools, and teams for best program output.
    • Set and track program performance goals through data measurement tools and dashboards with the assistance of the data team.
    About You
    • Experience in building and managing communities.
    • Understanding of key community metrics with demonstrated growth in those metrics.
    • Ability to work collaboratively across multiple internal organizations.
    • Highly organized; stellar project management skills with ability to effectively manage multiple projects.
    • Experience working with a technical user base preferred.
    Apply Now

    Social Community Manager

    HubSpot

    Remote
    Community Management
    🗓
    July

    As a Social Community Manager, you will be responsible for supporting  business goals, ensuring consistency in brand voice, mitigating crises, and cultivating an engaged community under the HubSpot brand on social media. In this role, you will publicly personify the HubSpot brand as a knowledgeable and friendly online personality.

    In this role you’ll get to:
    • Actively manage the HubSpot Facebook, Instagram, Twitter, LinkedIn and; spark conversations that reflect our brand voice
    • Tackle escalations and work with internal teams to route and resolve
    • Establish and leverage growth strategies to help grow our engagement across the platforms and build HubSpot’s brand perception as a beloved CRM brand
    • Build and nurture a network relationships online to level up our brand’s impression
    • Contribute to building and scaling cross team community efforts
    We are looking for people who:
    • Have a proven business acumen for dealing with crises
    • Are empathic and have a passion for online community building
    • Are driven by engaging to build meaningful connections
    • Are a self starter with superior writing and editing skills
    • Have an interest in global trends and awareness of cultural differences
    • Are solutions oriented, proactive, and creative
    • Have knowledge and experience using social media platforms
    • Have experience with Asana (a bonus!)
    • Have experience with the Google suite (a bonus!)
    Apply Now

    Community Manager

    Colabra

    Remote
    Community Management
    🗓
    July

    We're hiring a passionate and ambitious Community & Partnerships Manager with experience working at early- to growth-stage startups to help us engage our community, and otherwise support our inbound marketing efforts.

    About us
    • We’re a small team optimising for impact — not headcount.
    • Your average day will be about growing and engaging our community, organizing and hosting online events, helping us develop community partners, generating inbound marketing content.
    Responsibilities
    • Define and execute strategies to grow our community.
    • Design an incredible onboarding experience for new members.
    • Create content and regular rituals to generate meaningful engagement.
    • Plan, organize and host bi-weekly webinars and other events.
    • Measure meaningful metrics to improve your work, and the members' journey.
    • Represent Colabra and the Modern Lab community across digital spaces.
    • Engage and partner with other brands, communities and media outlets.
    • Work closely with the founders to maintain and evolve our corporate identity.
    Requirements
    • Excellent written communication skills.
    • 2+ years of community engagement experience, preferably at a high-growth startup.
    • Strong experience with modern marketing stacks (learning on the job is perfectly fine).
    • Relentless resourcefulness, ownership mindset, and a proven record of single-handedly taking ideas from conception to live.
    • Passion for networking—not the kind that collects business cards, but someone who spends time adding value to others, and forming meaningful, lasting connections.
    • A background in science and experience working at a B2B SaaS company a plus.
    What’s in it for you?
    • 🧪 Opportunity for outsized impact, working to accelerate world-changing scientific research.
    • 🌏 Work in an async, remote-first startup where work-life balance is celebrated and promoted.
    • 💰 Part time at $10,000–20,000, with potential for full time down the line.
    • 🌄 Flexible sick days and time off.
    • 🏢 Co-working, ☕️ Coffee, 🧹 Cleaning, 📚 Books and 🏃‍♀️ Fitness allowance.
    Apply Now

    Developer Relations Lead

    ReadySet

    Remote
    Developer Relations
    🗓
    July
    ReadySet is building a world-class infrastructure community. We believe that ReadySet is the very best place to build great communities and we want to ensure we can provide the very best support, guidance, and engagement to help our communities be successful. This will involve engagement in workflow, product, outreach, events, and more. ReadySet provides a MySQL and Postgres wire compatible plug-and-play middleware layer that adaptively scales read access to an underlying primary database without requiring any code changes. With ReadySet, developers get the low latencies of a highly-optimized custom caching system, the high query throughputs of read replicas, and the straightforward developer experience of using a single relational database. ReadySet can be slotted in front of a single machine and used locally, or it can be deployed globally as the world’s first data CDN. As DevRel Lead, you will lead, coordinate, and manage our global community development initiatives. You will use your community leadership experience to shape our community experience and infrastructure, feed into the product roadmap with community needs and requirements, build growth and engagement, and more. You will help connect, celebrate, and amplify the community and company work and assist new communities as they form. You will help our users to think bigger, be the best they can be, and succeed more. You’ll work across teams within ReadySet to promote the community’s voice within our different internal teams. You should be a content expert, superb communicator, and humble facilitator.
    Apply Now

    Community Manager

    Retool

    San Francisco
    Community Management
    🗓
    July

    Community building is a lot of work. There’s the day to day: managing the forum, engaging users in our Slack group, matching contract Retool developers with companies, etc. And then there are the countless projects we want to start but haven’t yet, like community newsletters, meetups, community promotion, and a lot more.

    What you'll do

    You’ll be responsible for operationally managing Retool’s developer community and making it an exciting, valuable place for our users to hang out. You’ll work on our forum, Slack group, contracting developer network, social, and education. Retool’s community is mostly developers, so expect a good deal of technical content.

    A typical day might involve:

    - Posting our weekly changelog to the the Slack group and answering questions

    - Showcasing the app of the week on our Discourse forum

    - Planning out a new community newsletter that highlights interesting questions

    - Helping community members organize a local meetup(with sweet Retool swag)

    Who you'll work with

    Community is a company wide opportunity, and at Retool pretty much every team is involved. Your closest stakeholders will be Marketing, Growth, and Support, but you’ll also work with folks across the business.

    We're a hard-working, passionate bunch who are motivated by collaboration, strong results, and bringing the impact of Retool to our customers. When we’re in the office, we enjoy eating lunch(and occasionally dinner!) together, and swapping stories. But at the root of it all, we come together to show our customers and not-quite-yet customers how Retool can make them and their companies more efficient and successful.

    If this sounds like you, we’d love to hear from you!  

    The skillset you'll bring:
    • 2+ years of community experience, ideally supporting developers
    • You have a bit of experience coding—even if it’s bad—and are comfortable with a technical audience(this is a great role to get more technical in!)
    • You’re comfortable talking to customers and are motivated by making them successful
    • You have a track record of identifying valuable projects, communicating the strategy for them, and executing on them autonomously
    • You like to write and communicate concisely
    Apply Now

    Senior Manager, Platform & Programs

    Company Ventures

    New York
    Community Management
    🗓
    August
    About the Role

    We are seeking a passionate community builder and strong executor to be a Senior Manager of Platform & Programs. This role will have direct responsibility for the design and execution of the GCT experience, building our community of 250+ talented, diverse and purpose-driven founders and partnering with the Head of Platform and senior leadership to support the Company Ventures portfolio. This is an incredible opportunity to work closely with many of NYC’s best startups to help them achieve their ambitions.

    Responsibilities

    1. GCT Program (60%): Lead the day-to-day experience and deliver key program touch points for our annual startup residency: 

    • Guide founders through our signature North Star program, from the discovery process for articulating their Vision, Mission and Values to putting these into practice.
    • Manage program communications & touch points including monthly all-hands, bi-monthly investment team check-ins and bi-weekly founder braintrust groups.
    • Assist startups with their hiring, culture building and product development.
    • Plan and execute tactical programming to address founder needs including finding event hosts to deliver highly actionable, timely content. 
    • Collect regular feedback from program participants to drive continuous improvement.

    2. CV Founder Community (30%):  Coordinate with Head of Platform to leverage community as the key value driver for our network of 250+ founders across Company Ventures’ portfolio and program alumni: 

    • Spearhead community operations with an eye toward automation and data. 
    • Maintain & evolve existing programs that enable founders to help and support each other including our internal community portal, founder newsletter, and 1:1 matching. 
    • Manage external partnerships and design meaningful engagements with the broader Founder community and/or GCT cohort.
    • End-to-end development of community programming including curation, planning, promotion and execution. 

    3. Platform Support (10%): Work in partnership with the investment team to manage portfolio company communications, status and support systems: 

    • Manage and grow Company Ventures’ portfolio resources including curated perks, a best practice compendium, job board and directory of domain experts and other vendors.
    • Support overall content and marketing strategy, specifically overseeing portfolio company press tracking and coverage. 
    This Role is Right for You If...
    • You’re passionate about community building and fostering connections both IRL and online
    • You’re interested in startups, purpose-driven entrepreneurship and venture
    • You’re an excellent communicator — at the front of the room, on video, or in writing
    • You’re a self-starter with a strong sense of ownership and drive
    • You’ve got operational chops with a strong creative streak
    • You thrive in a collaborative and fast moving environment
    • You believe candor and open communication leads to growth and productivity
    Experience

    We’re looking for experienced candidates in one or more of the following roles:

    • Building and scaling startup companies as an operator (operations, product management, business development) 
    • Working at an accelerator or at a venture capital firm
    • Management consulting or innovation strategy
    • Community building or working in a membership-driven organization 
    • Coaching or facilitating workshops for senior business executives
    Apply Now

    Community Manager

    Gables

    Remote
    Community Management
    10/4/2021 11:22 AM

    We’re looking for a smart, savvy and incredibly personable leader to apply for our Residential Property Manager position. If that description sounds like you, come join the top echelon of our staff in this vital position. Keen intelligence and business smarts are required for the position’s main aim: producing the highest possible net operating income of the community under your supervision. Your varied responsibilities include implementing cost-control and revenue improvement programs as well as developing annual operating budgets and sales and marketing plans. Your enthusiasm, leadership and managerial skills are essential for motivating, supervising and training your staff with group sessions to keep members up-to date on the latest advancements. You’ll also stay abreast of trends in your market by understanding demographics and competition as you implement your brilliant strategies to make your Gables property the hottest and most profitable community in town.

    • Maintain an excellent customer service relationship by adhering to the 10 Pledges of Customer Service
    • Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs
    • Establish and implement leasing goals, while managing an effective lease expiration program
    • Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments
    • Manage a highly skilled on-site staff with effective recruitment, training, motivation and development programs
    • Develop yearly operating budgets/forecasts and sales/marketing plans. Accurately create, prepare and convey all operational and financial data to the Regional Manager in a timely manner. Work with the owners to identify community goals and objectives. Be responsive and receptive to owners' needs, goals, and objectives
    • Maximize rental income while minimizing expenses through effective planning and control
    • Effectively monitor all income, including delinquencies
    • Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
    • Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated
    • Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise owner's reports to substantiate the analysis
    • Effectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve the highest standards with shopping report scores
    • Implement programs for resident retention and service request follow-ups
    • Introduce and monitor effective lease renewal programs
    • Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
    • Direct efforts to implement sales and marketing plans which effectively maximize rental income and result in high occupancy
    • Ensure that an adequate number of units are market ready
    • Design an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff
    • Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed
    • Implement and monitor the Gables Great Rewards program
    • Communicate effectively with owners, residents, and on-site associates
    • Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed
    • Create staffing schedules and ensure they are consistent with community needs
    • Assist and ensure all customer complaints are handled promptly and appropriately
    • Adhere to established company standards for screening applicants for residency
    • Adhere to Standard Operating Procedures
    • Other tasks or duties as assigned by supervisor

    If you're passionate about exceeding goals and providing exceptional customer service experiences, come join Gables in our mission of Taking Care!
    • Not ready to apply? Sign up for our job alerts to learn about future openings of interest by clicking the “my account” icon at the top of the page and selecting the job alerts option from the drop down.


    Apply Now

    Senior Manager, Community Experience

    Upwork

    Remote
    Community Management
    10/4/2021 11:22 AM

    Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives.

    Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere.

    The Upwork Community’s vision is to be the world’s work Community. Our mission is to enable, elevate and amplify our amazing Community of talent. We know great, well-served talent will drive the most success for our clients.

    As the Senior Manger, Community Experience you will be responsible for looking at our end-to-end experience, with primary responsibility for building out our Groups, Gamification, and Ambassadors/Advocacy programs.

    This is an exciting opportunity to play a meaningful role in reimagining what Community can be, and deliver some incredibly impactful programs to our amazing Community of talent. Come help us change how the world works.

    Your Responsibilities:
    • Stakeholder management - You will play a key role, together with the Director, Community in establishing and nurturing relationships with our key internal stakeholders. The Community will be a key enabler of success for many parts of the business and this role will be a central part in bringing that to life.
    • People leadership - A major part of your role will be to hire, lead and develop a diverse team of Community program managers.
    • Micro-Communities/Groups - A big part of this role will be to develop and lead our Groups strategy in collaboration with the Director, Community and others. This is a key initiative that will enable deeper relationships, and more discreet and meaningful opportunities for the Community of talent.
    • Gamification - An important part of your role will be to define and deliver our Gamification program for Community. This will be highly cross-functional in nature due to how we already gamify our platform.
    • Ambassador/Advocacy - An exciting opportunity for this role is to build out our first Ambassador program. This will really drive advocacy and evangelism from our most engaged and active members of the Community.
    • Measurement - Working with the Director, Community you will be responsible for developing the right measurements for our Experience programs, attributing clear business value to the outcomes.
    What it takes to catch our eye:
    • Proven experience in leading Community engagement and experience initiatives.
    • Experience with dedicated Community platforms (e.g. Khoros, Vanilla, Salesforce).
    • Proven experience working in a highly matrixed organization, and delivering business value with cross-functional partners and stakeholders.
    • People management, with a proven track record of building and developing high-performing teams.
    • Experience in using Community programs to drive varied business metrics.
    • Exceptional communication skills: You are well versed in collaborating with peers, customers, executives, and tailoring your message accordingly. You can take various input and ideas and distill them to a cohesive and measurable strategic message.
    • The spirit of innovation and entrepreneurship: you are not afraid to take risks, think bigger, and never settle.
    Come change how the world works.

    At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.

    Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

    Check out our Life at Upwork page to learn more about the employee experience.  

    Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    Apply Now

    Community Coordinator

    Peer 2 Peer University

    Remote
    Community Management
    10/4/2021 11:22 AM

    Peer 2 Peer University (P2PU) is a U.S.-based non-profit organization that supports peer learning around the world through a model we call learning circles: study groups that meet in public spaces to work through free educational materials together. We are a small team with staff in Berlin, Cape Town, Detroit, and Phoenix.

    Our role supporting learning circles is multifaceted: we build open source software for managing meetings, we train groups to facilitate learning circles, we maintain an online community for facilitators, and we develop and curate open educational resources. In late 2021, we’re launching two exciting new initiatives: an institutional membership program for library systems (“Teams”) and a pilot for credit-bearing learning circles in partnership with College Unbound.

    We are searching for a Community Coordinator with a background in community experience and customer support to oversee our existing virtual community, help support our new initiatives, and define a meaningful overlap between the two. To start, the community coordinator role will be a 4 day/week contract position (32 hours/week; ideally Monday-Thursday) for one year with the hope and intent to extend. You can be based anywhere so long as your working day overlaps with 9–12PM Eastern US time. Salary starts at USD $40,000.

    Primary Responsibilities
    • Manage asynchronous support channels (forums, email, social media) to answer questions and orient new community members (approx. 5–10 inquiries/week)
    • Contribute to ongoing maintenance of P2PU’s user-facing documentation and community-curated course library
    • Collaborate with Production Lead to document community stories and insights across public news channels (newsletters, blog posts, social media)
    • Collaborate with team to coordinate and host regular community events (monthly calls, yearly gatherings)
    • Run at least 1 learning circle per year to gain experience with the model, test P2PU’s software tools, and explore new learning materials
    • Work with Partnerships Lead to build Teams relationships through onboarding, facilitation training, 1:1 support hours, and quarterly check-in calls
    • Shape the presentation and offerings of the library membership program by documenting success stories and collecting member feedback on desired updates to learning materials, software features, and support systems
    • Coordinate with partners at College Unbound to support students participating in learning circles for academic credit
    Qualifications
    • Strong communication skills in English (both verbal and written) across a variety of mediums and audiences (including those with limited English or digital literacy). Communication skills in other languages are a plus!
    • Comfortable using or learning Google Suite, Gitbook, Discourse, Mailchimp, Wordpress, and Github. (A basic understanding of writing Markdown will come in handy too.)
    • Systems thinker who instinctually considers how everything we do contributes to the bigger picture.
    • Intellectually curious and deeply passionate about challenging the hegemony of formal education through community-based learning. Desire to learn new things about both technology and education.
    • Organized self-starter able to set and meet deadlines, proactively communicate, and create or improve internal processes when needed.
    • Comfortable working in a distributed/online setting with colleagues across a 9-hour time zone range and able to travel globally up to 4 weeks/year (when it’s safe to do so).
    To Apply

    Please send a resume and a short cover letter to thepeople@p2pu.org with “Community Coordinator” in the subject line by September 20, 2021. In your cover letter, please let us know how this work aligns with your personal and professional interests and why you are well suited for the job.

    P2PU does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Apply Now

    Community Manager

    Toggl

    Remote
    Community Management
    10/1/2021 12:15 AM
    The Role

    We are looking for a passionate Community Manager to join our team. If you are a tech-savvy professional, experienced in social media, community building, and promotional events, we want to meet you. The salary for this position is €45,000 annually. You can work from anywhere in the world.

    • Design and implement social media and community strategy to align with business goals across various networks (Twitter, Facebook, Instagram, LinkedIn, owned channels, etc.)
    • Perform research on current benchmark trends and audience preferences
    • Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos, and news) Plan and oversee the creation of design assets for social media accounts (e.g. Facebook timeline cover, profile pictures, etc.)
    • Suggest and implement new features to develop brand awareness, like promotions and competitions
    • Respond to comments and customer queries in a timely manner
    • Monitor and report on feedback and online reviews
    • Organize and participate in events to build community and boost brand awareness
    • Coordinate with Marketing, Product, and Sales teams to ensure brand consistency and to stay updated on new products and features
    • Nurture relationships with customers, potential customers, industry professionals, and journalists
    • Prepare weekly and monthly reports on key metrics and ROI
    About You
    • Proven hands-on experience with social media and community management for brands
    • Experience working with B2B SaaS brands
    • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, etc.)
    • Excellent (copy)writing and communication skills
    • Ability to identify and track relevant community metrics
    • Ability to interpret website traffic and online customer engagement metric
    Toggl Benefits

    We’ll make you an offer you can’t refuse

    • Freedom to choose when and where you work
    • 24 days of paid time off a year, plus your local holidays
    • Between 2 and 8 in-person meetups per year for team-building (expenses covered)
    • Laptop and a €2,000 budget to set up your home office
    • Reimbursement for co-working space membership or internet service at home
    • Opportunities to attend trainings, workshops, and conferences
    • Monthly reimbursement for gym membership, massage, and other wellness services
    • Support for buying a phone, eyeglasses or tools you need for doing your best work
    Apply Now

    Community Engagement Manager

    Super Connector Media

    Remote
    Community Management
    9/30/2021 2:13 PM
    Description

    Are you as passionate about maximizing impact as you are about providing an exceptional experience for every client?

    Super Connector Media thrives off the success of the members of our online group coaching programs and exclusive mastermind experience. We're looking for a strategic, growth-focused, and results-driven Community Engagement Manager to engage, retain, and enable our clients to achieve their goals - and go further! Our Client Success team serves as the primary advocate for our clients, guiding them along a path to success and engaging resources across the company to accelerate the adoption and expansion of our life-changing programs.

    As Community Manager, you play a key role in member retention and success. Through your partnership, they will derive maximum value from their investments in our programs, leading to massive success, retention, and renewal. Few roles provide such a direct impact on the growth of the company! Our team is entirely distributed so this role can be located anywhere in the United States. We’re a culture of personal development junkies committed to living out our values each and every day. Learn more about our values and how they show up daily here!

    What You’ll Do:
    • Master Super Connector Media’s messaging, program deliverables and sales process
    • Regularly engage with our members through our social platforms and email communication, getting to know their history, their business objectives and the goals they are looking to achieve from our programming
    • Bring a bright, positive energy to members that encourages participation and engagement
    • Handle all administration and management of our member Facebook groups
    • Engage enthusiastically in our Facebook groups daily
    • Evangelize member success stories and program effectiveness to attract more members and more coaches to our programs
    • Partner with our lead coach and lead project managers to coordinate client success efforts across all areas of the business
    • Create and send weekly member update emails
    • Scheduling, coordinating, and hosting program group sessions
    • Provide general support to members via email
    • Create and manage member recognition/incentive initiatives
    • Identify and engage with inactive members to reignite their spark
    • Facilitate member collaboration and connection efforts
    • Assist in ad-hoc reports and special projects as needed

    Requirements
    • 3+ years of customer experience required
    • Associate's degree or equivalent experience in a client service related field
    • Strong proven work ethic and able to tackle tasks independently
    • Experience working within a team environment with sales and services peers
    • Ability to navigate data and people to find answers
    • Expert knowledge of Facebook Group functionality
    • Desire to provide the best possible experience for our members
    • Ability to multitask effectively in a fast paced environment
    • Experience with, or ability to learn, operational software such as Slack and Clickup
    • Familiarity with Google Drive and Google’s suite of tools (e.g., Sheets, Docs, Slides)
    • Business coaching or accountability coaching industry experience a plus, but not required
    Apply Now

    Community Manager

    Zencity

    Remote
    Community Management
    9/29/2021 11:51 PM
    What is the role?

    Zencity is looking for a passionate and energetic Community Manager to build, lead and scale our brand new Zencity Community.

    The Zencity Community will be the meeting place of our clients, local government leaders, to exchange ideas, consume knowledge, and connect with fellow members and professionals to discuss challenges in their field.

    As our first-ever Community Manager at Zencity, you will work fully remote, be responsible for all community-building aspects including design and implementation, promotion of knowledge-sharing materials, creation of a core group of champions, and crafting new ways to generate value for our community members. You will work closely with multiple teams throughout the organization to collaborate, create new channels for knowledge-sharing, and develop stronger system integrations.

    Reporting directly to the Director of Customer Success in our Client Services Department, this is a unique opportunity to take on a brand new strategic role at Zencity in which you will shape the identity of what our community will look like, bring more value to our clients and help them better serve their residents.

    Responsibilities:
    • Build, lead, and scale Zencity’s first ever community, including managing end-to-end processes of tool selection and implementation.
    • Organize client events including webinars, meetups, and round tables
    • Empower clients through educational materials to learn from the community and brand themselves as experts in resident engagement.
    • Develop engaging content and initiatives that drive value, including industry experts, best practices, webinars, news & announcements.
    • Partner with Product and Marketing teams to create and maintain a feedback loop for new and planned features and marketing activities.

    Requirements
    • 2+ years of experience as a community manager (or similar role) from a SaaS company
    • Previous experience in content creation, social media management, marketing \ product marketing -an advantage.
    • Strong knowledge and experience in the government industry - a big plus
    • Strong orientation to the design/code/product communities - a big plus
    • A great communicator with written and verbal skills
    • Data-driven; measure, analyze and report on community activity, usage, and success metrics via the community platform’s reports
    • Possess strong project management skills.
    • Have the ability to work independently.
    • Have great communication and relationship-building skills to learn, collect and share knowledge from different teams within the organization.
    Apply Now

    Head of Developer Relations

    Rarible DAO

    Remote
    Developer Relations
    9/2/2021 3:18 PM

    Rarible DAO is a decentralized organization governed by $RARI tokenholders. The organization is focused on growing the ecosystem of projects and creators in the broader Rarible Ecosystem, which includes rarible.com (NFT marketplace with $40 million trading volume in April 2021) and many other projects building on Rarible Protocol.

    Decentralized Autonomous Organizations (DAOs for short) are the next generation crypto-native entities that in many ways are considered the future of work and governance.  

    Join our decentralized, motivated and fully remote team building the NFT ecosystem of the future.

    Head of Developer Relations

    Rarible recently launched the Rarible Protocol, and we are in the early phases of growing out an ecosystem of projects building on top of it. This is an exciting position at the intersection of our developer community and  cutting edge NFT projects.

    Responsibilities
    • Develop and execute the strategy to increase the number of developers who regularly interact with and build on RARI Protocol
    • Work with marketing teams to develop content marketing, from blog posts, web copy, email marketing and newsletters
    • Manage the developer journey from website to documentation to tools
    • Create inspiring product demos, tutorials, and other videos to use for events and web marketing
    • Lead the execution of Rarible protocol hackathons and manage participation in third party hackathons
    • Manage and grow developer communication channels such as Discord, Telegram, Discourse, Stackoverflow, etc.
    • Moderate discussions on the RARI Protocol developer forums, ensuring that topics are on point and that questions are responded to well and in a timely fashion (either personally or through the community participants)
    • Capture, analyze, and share relevant developer insights with the product and engineering teams
    • Collaborate with product teams to launch new services, features, and enhancements effectively through the developer community
    • Look to grow and discover new ways to better serve the Rarible protocol technical community
    • Handle technical question and act as liaison with the Rarible protocol teams
    Requirements
    • Great communication skills
    • Technical writings: Protocol docs, Guides
    • Developers support
    • Representing Rarible at community events and hackathons
    • Solidity development experience is a big advantage
    What Rarible DAO offers

    📍 Working for a rapidly expanding global distributed network / protocol

    📍 Complete immersion into DAOs and the future of work

    📍 Extreme flexibility (hours, location, etc)

    📍 Great compensation packages and vacation

    Apply Now

    Community Manager

    Magic Labs

    Remote
    Community Management
    9/2/2021 3:19 PM

    Description

    Magic is an early stage, fast-growing contender to transform the antiquated user identity space by eliminating the need for passwords, with backing from top investors such as Tiger Global, Lightspeed Ventures, SV Angel, Social Capital, Northzone, Placeholder, Naval Ravikant, Alexis Ohanian, Ryan Hoover, and Balaji Srinivasan.

    Our mission is to safeguard the trust between users and Internet services by establishing a secure and authentic digital identity. Magic's vision is to build the passport of the internet. We are looking for team members who are not afraid to push beyond the status quo and create the most straightforward, most secure, and most long-term sustainable identity solution for app developers and end-users. This is a unique opportunity to help us disrupt the world of authentication.

    Magic is hiring an experienced community management expert to own the strategy and day-to-day operations of our social listening and engagement efforts.

    We’re looking for a creative and experienced communicator to grow and engage Magic’s community across multiple social channels. Our Community Manager will be responsible for developing and managing campaigns that inform and inspire a diverse audience including developers, customers, and other Magic champions.

    "Any sufficiently advanced technology is indistinguishable from magic." - Arthur C. Clarke

    Requirements

    In this role, you will:

    • Ideate and build creative, impactful social media and influencer campaigns to support our biggest initiatives
    • Manage and evolve Magic’s day-to-day organic social media presence — owning our content calendar, driving production, and defining an approach to grow followers, engagement, traffic, and customer acquisition
    • Partner with Design, Product, and Growth teams to build awareness and excitement for new product features, share inspiring customer and employee stories, and respond to issues as they arise
    • Share feedback and insights from our community that can inform our overarching Product, Marketing, and Customer Success strategies
    • Keep a pulse on social media and cultural trends to identify opportunities to deepen engagement with developers and introduce new people to Magic
    • Design and execute social media reporting on key metrics, including growth in fans/followers, engagement, traffic, and revenue
    • Lead influencer marketing programs from pitch to execution

    What you bring to the team:

    • Excellent communication skills with in-depth understanding of social networks’ (Twitter, Instagram, LinkedIn, Reddit, YouTube) culture and audience base
    • 3+ years experience in social media and/or community management, with expertise in the social landscape to inform strategy, creative, and campaigns
    • Creative ideas about how Magic can evolve on our current social channels and new ones as we reach new audiences
    • The ability to think about social as a community platform, and strategize ways to grow community and loyalty via social media
    • Understanding of social networks best practices in design, functionality, users
    • Experience working with an internal creative team to produce social-first content
    • Proficiency in third-party social media tools (i.e. Sprinklr, Netbase)
    • Customer empathy and a strong bias for action
    • Growth mindset, with the ability to iterate quickly and improve on results

    Bonus:

    • Experience engaging technical audiences
    • Experience with developer forums like IndieHackers, Dev.to.
    • A portfolio of content you’ve produced across a variety of social channels
    • You have existing relationships within the developer community

    Magic is remote-friendly, though we would prefer this role specifically to be in a timezone where we can have more hours overlap with the North American team members due to the need for frequent communication and collaboration. #LI-Remote

    At Magic, we're looking for team players with passion, empathy, perseverance, and integrity. You're encouraged to apply to this position, even if your experience doesn't precisely match the job description. Your talent and merits will stand out. At Magic, we welcome diverse perspectives and people who aren't afraid to challenge assumptions and the status quo.

    Apply for this job

    Apply Now

    Community Manager

    MongoDB

    Remote
    Community Management
    8/29/2021 11:03 AM
    About the job

    The database market is massive (the IDC estimates it to be $106B+ by 2024!) And MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build outstanding apps that people use every day. We are the top tier modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

    Team Description

    The MongoDB Developer Relations (DevRel) organization aims to build an amazing ecosystem where all MongoDB users can thrive. With the acquisition of Realm in April 2019, MongoDB committed to extending our ecosystem to the mobile development sector.

    The DevRel Community team develops and executes strategies to build meaningful peer relationships within the MongoDB ecosystem and manages systematic programs with regular touchpoints to connect our internal and external users.

    We are looking for a Community Manager who can lead and own our mobile developer community engagement strategies and growth goals; advocate for improvements in mobile developer experience; and communicate as a peer to the mobile community. This role will require effective collaboration with stakeholders and high visibility in our global community.

    With the Realm engineering team primarily based in Copenhagen, Denmark we are looking for candidates who are based in Europe but will consider strong candidates from anywhere in the world. We encourage and support remote employees and the majority of the Developer Relations community & advocacy teams work remotely.


    Candidate Profile

    The right candidate for this role will have:
    • Insights into the mobile ecosystem: what drives developers, what are their key concerns, what tools they use day to day?
    • Proven community engagement experience including developing, running, managing, and scaling community programs like forums and user groups.
    • Understanding of the terminology, concepts, and standard methodologies for coding mobile apps.
    • Mobile development experience.
    • Excellent interpersonal and collaboration skills.
    • Strong written and verbal communication skills.

    You are:
    • Good at fostering and building relationships both in person and online.
    • A great communicator with empathy for developers, consistent follow-up, and excellent attention to detail.
    • A conduit between the company and the community who can discover ways to serve both.
    • Great at seeing the big picture and understanding how the smaller things fit together to achieve this big picture.

    Position Expectations
    • Build out and execute on the community vision together with internal and external stakeholders.
    • Represent Realm in the developer community and help to build a welcoming, inclusive, and supportive community environment for members from a variety of backgrounds.
    • Develop and execute on timelines, deliverables, and reporting for your goals to drive success against team goals.
    • Build and execute on strategic plans for growing the community in target regions around the world.
    • Contribute to improvements in internal processes and procedures as our team grows and matures.
    • Take a data driven approach to problem solving.

    Success Measures

    Within 3 months
    • You will be engaging with our developer community.
    • You will be regularly reporting on community insights and making data-driven recommendations.
    • You will start implementing strategies to grow our mobile community and get the community members engaged.

    Within 6 months
    • You will be fully owning the mobile developer community growth program.
    • You will be identifying and nurturing community Champions for Realm.
    • You will be the go-to person for the mobile community at MongoDB.

    To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

    MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

    MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    #IND123

    MongoDB is an equal opportunities employer.

    Apply Now

    Community Manager

    Descript

    Remote
    Community Management
    8/29/2021 11:03 AM

    We’re looking for someone who has a passion for developing community engagement programs. This person will identify new and creative ways to engage our content creator customers by building a unique and differentiated presence across different platforms, such as Facebook, Twitter, LinkedIn and more.

    What will you do?
    • Develop a global community program that brings together and empowers Descript users, ambassadors, influencers, partners and employees to achieve their creative potential and business outcomes    
    • Nurture and manage customer communications on Facebook, Twitter, LinkedIn, YouTube and Discord
    • Ideate and be hands-on to execute new and interesting creator-facing programs to drive engagement and business outcomes
    • Package and summarize insights and customer feedback to share with the product team
    • Work with product specialist and beta users to collect product insights and drive business decisions
    • Develop and promote case studies, virtual events, and other types of activations tailored to different audience segments
    • Facilitate in-person experimental marketing events at conferences, meetups, and at our offices  
    • Work closely with our business and marketing teams to update our community and influencer voice across our website, social channels, webinars, and events.
    Ideal candidate
    • Global brand and community
    • Training and learning
    • User-generated content
    • Hands-on experience organizing impactful user conferences, meetups, and experiential marketing events
    • Understand strategy on community-led organizations
    Nice-to-have
    • Experience at a B2B/SaaS company.
    • Experience with social media management or customer support.
    • Familiarity with a social platform tracking and analytics tools.
    • Experience pulling and presenting analytics.
    About Descript

    Descript is building the next generation of tools for communicating with video and audio. We are a team of 40 (planning to double in 2021) — with a proven CEO and the backing of some of the world's greatest investors (Andreessen Horowitz, Redpoint Ventures, Spark Capital). Descript HQ is in San Francisco, and our AI research team, Lyrebird, is based in Montreal.

    Descript is the special company that's in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company.

    As a small startup, Descript relies on employees who thrive in an environment where they are regularly called upon to translate high level goals into day-to-day priorities, and are regularly presented with technical and business challenges that extend beyond their comfort zone.

    Benefits include a generous healthcare package, catered lunches, and unlimited vacation time. We currently have offices in San Francisco and Montreal, and are open to folks working between PST and EST time zones. Whether you love WFH or can’t wait to get back to being in person, we're interested in offering an environment that works for you.

    Descript is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.

    Apply Now

    Technical Community Lead

    OpenSea

    Remote
    Community
    8/29/2021 10:38 AM

    OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs, which are digital goods endowed with property rights. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. NFTs have brand new properties that go beyond traditional digital items: they’re unique, provably scarce, liquid, and usable across multiple applications. At OpenSea, we're excited about building a brand new economy from the ground up based on true digital ownership and proud to be recognized as Y Combinator's #29 ranked top private company.


    When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. Our team has varied backgrounds from Stanford, UC Berkeley, Georgia Tech, Waterloo, San Jose State University, DePauw University, SUNY schools as well as those who signed record deals with Universal Music Group instead of pursuing a traditional college education. While we have experience at many of the FAANG companies, we've also worked at places like Artsy, Lime, a varying degree of start ups as well as a self-made jewelry business.


    At OpenSea, we know it's critical to celebrate and support our differences. Employing a team rich in diverse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


    The technical community lead at OpenSea assists existing and prospective creators, partners, and traders with integrating into the OpenSea ecosystem.  They also aggregate and provide feedback on the core product, the OpenSea developer tools, and our documentation. This role involves interfacing with and communicating with the community to identify problems and implement solutions.  The technical community lead will be part of the support team and will work collaboratively with the product, sales, marketing, and engineering teams.


    The technical community lead will serve on the front lines, acting as the face of the OpenSea brand, managing inbound communications, identifying growth opportunities, executing on them, and measuring their effectiveness.  You'll need to be patient, level-headed, courageous, precise, flexible, creative, naturally communicative, and relentlessly resourceful.

    Responsibilities
    • Execute our developer relations strategy.
    • Make OpenSea an appealing place for new and experienced developers.
    • Turn curious newcomers into fans of NFTs and OpenSea.
    • Empower community members to help one another.
    • Troubleshoot, triage and resolve issues reported by community members including, but not limited to, issues reported with trading, misbehaving assets, and misbehaving metadata.
    • Aggregate and relay feature requests from the community in the form of clear statements of requirements and user stories for the product and engineering teams.
    • Assist the community with smart contract development queries that relate to NFTs on OpenSea. Examples include how to support meta transactions in a smart contract, writing and maintaining sample smart contracts, and general ERC standard implementation.
    • Use broad range of technical and soft skills to build productive relationships with the community, and independently resolve complex technical and business problems.
    • Grow community relationships into more firmly established partnerships.
    • Test key features before each release and coordinate informal betas by trusted community members.
    • Suggest and implement community events like hackathons, talks, and events.
    • Moderate the discussion in the Discord server and in other channels, ensuring constructive discourse at all times.
    • Write clear content, marketing materials, and documentation and promote awareness of it among developers.
    • Train and support the community moderators.
    • Fix bugs and escalate critical issues to the engineering team.
    • Stay up to date on the latest technology, trends, and best practices.
    Desired Experience
    • Familiarity with Python, Django, React, Typescript, and Solidity.
    • Previous experience as technical community lead or in a similar role.
    • Experience working with web/internet related infrastructure technologies and architecture.
    • Ability to engage and influence both technical and non-technical audiences.
    • Ability to quickly provide technical solutions to business problems.
    • Demonstrated communication skills.
    • Passion about new use cases for NFTs and excitement to learn new technologies.

    APPLY FOR THIS JOB


    Apply Now

    Community Manager

    OpenSea

    Remote
    Community Management
    8/29/2021 10:38 AM

    OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs, which are digital goods endowed with property rights. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. NFTs have brand new properties that go beyond traditional digital items: they’re unique, provably scarce, liquid, and usable across multiple applications. At OpenSea, we're excited about building a brand new economy from the ground up based on true digital ownership and proud to be recognized as Y Combinator's #29 ranked top private company.


    When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. Our team has varied backgrounds from Stanford, UC Berkeley, Georgia Tech, Waterloo, San Jose State University, DePauw University, SUNY schools as well as those who signed record deals with Universal Music Group instead of pursuing a traditional college education. While we have experience at many of the FAANG companies, we've also worked at places like Artsy, Lime, a varying degree of start ups as well as a self-made jewelry business.


    At OpenSea, we know it's critical to celebrate and support our differences. Employing a team rich in diverse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


    OpenSea is looking for an entrepreneurially-minded individual to act as an evangelist, liaison, and onboarding specialist. Ideally, this individual would be a self-starter with experience using decentralized technologies, combined with some experience in customer success and marketing at an early stage software company.


    Responsibilities

    - Onboard new users and ensure their continued success as NFT traders.

    - Provide customer support via Zendesk, Discord, Slack, and Telegram.

    - Maintain and promote a vibrant community culture.

    - Synthesize insights from community interactions and surface critical issues to the engineering team.

    - Audit new collections and projects applying for more visibility on OpenSea.

    - Preemptively protect buyers from fakes and responding to reports.

    - Keep internal and external informational resources up to date in an environment of rapid iteration.

    - Contribute ideas and effort to our brand, content, and community strategies.


    Desired Experience

    - Ability to provide support for questions that arrive outside of American timezones (Europe, Africa, and Asia)

    - Understanding of and passion for decentralized technology.

    - Strong work ethic, hustle, communication, writing ability, and business development sensibility.

    - Comfort with semi-technical tasks like using an admin panel and running scripts from the command line or willingness to learn how to do them.

    - Deep curiosity, relentless resourcefulness, and a growth mindset.

    - Perfect comfort with frequent context switching.

    - Ability to effectively prioritize tasks in a rapidly shifting landscape.

    - Patience for helping out the new and unacquainted!

    - (nice to have) Experience leading a community.

    - (nice to have) Marketing experience.

    - (nice to have) Experience writing HTML.

    - (nice to have) Familiarity with WordPress.

    - (nice to have) Deep experience using decentralized technologies.

    APPLY FOR THIS JOB


    Apply Now

    Community Program Manager

    Picsart

    Remote
    Community Management
    8/16/2021 8:33 PM

    Picsart is hiring a Community Program Manager to join our growing Creator Community team. You will work closely with the Senior Manager, Creator Community and User Research team to manage our creator advisory boards and product feedback loops. You’ll also have the opportunity to collaborate with the greater Creator Success division to launch a new product community.

    The ideal candidate is proactive, analytical, organized, and an excellent communicator. This position can be based in New York, Miami, London, Edinburgh, or Glasgow and reports directly to the Senior Manager, Creator Community in San Francisco, CA.

    Responsibilities
    • Own day-to-day management of our community feedback initiatives and programs (eg. Masters Advisory Board), from selecting new advisory board members to coordinating session topics with product managers
    • Leverage qualitative and quantitative data to advocate for Picsart creators and influence the product roadmap
    • Collaborate with Creator Support, User Research, and Product teams to develop actionable creator and product feedback loops
    • Develop a strategy and workflow to coordinate user research requests with advisory board members
    • Partner with Creator Operations team to launch an online forum for advisory board members

    Qualifications
    • 2-3 years experience in community management, user research, or related fields;
    • Prior experience managing a product community forum and leveraging community platforms and tools (eg. inSided);
    • Prior experience conducting user research interviews and focus groups;
    • Prior experience working cross-functionally with Product, Support, International Growth, and Marketing teams;
    • Strong written and verbal communication skills in English;
    • Strong executor who can manage multiple work streams;
    • Comfortable working across teams, time zones, and cultures;
    • Prior experience working with project management tools (eg. Asana, Jira) is a plus;
    • Passion for visual arts (illustration, photography, mixed media, etc.) and creator economy is a plus;
    • Written and spoken knowledge of at least one other language other than English is a plus

    #LI-REMOTE

    What we seek and value most in our candidates
    Professionalism in both soft and hard skills; motivation to grow, learn and share, positive attitude, flexibility, transparency, ownership and the most important - passion and commitment.  
    Picsart is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are committed to providing reasonable accommodation to employees who have protected disabilities consistent with local law.
    Picsart, Inc. is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
    ABOUT US
    Picsart is the world’s largest creative platform and a top 20 most downloaded app of 2020. Every month, the Picsart community creates, remixes and shares over a billion visual stories using the company’s powerful and easy-to-use editing tools. Picsart has amassed one of the largest open-source content collections in the world, including free-to-edit photos, stickers, backgrounds, templates and more. It is available in 30 languages for free and as a subscription on iOS, Android and Windows devices. Picsart is backed by Sequoia Capital, DCM Ventures, Insight Partners, and Siguler Guff & Company.
    Apply Now

    Community Manager (Creators)

    Commonstock

    Remote
    Community Management
    8/11/2021 3:41 PM

    Commonstock makes finding quality investing information easier. We are building a social network that amplifies the knowledge of the best investors, verified by actual track records. Community members link their existing brokerage accounts (Robinhood, Coinbase, etc) and share their real portfolio, performance, and trades (by percent only, we never share dollar amounts). Commonstock is not a brokerage, but a social layer on top of existing brokerages helping to create more engaged and informed investors.


    So far, we have focused all of our effort on organic network effects. As a result, a cult-like community has formed and is rapidly expanding. We are well capitalized and our team comes with experience across the investing and tech landscape, from hedge-funds and VCs to big tech and small startups. Last year we announced our $10M round from some of the best VCs in the world, including Floodgate, QED, Resolute, Upside, Abstract, and Social Capital.


    What We Look For


    Our Community Team will be who users interface with on the day-to-day. As a member of this team you’ll be representing Commonstock’s values in everything you do. The main goal of this team is to help create an engaged, thoughtful, and delightful community.
     
    We are looking for a Community Manager who will support our community. You have an understanding of social platforms and what works best on each. Additionally, you have deep empathy for the creator. 

    • Experience engaging and supporting members of a community
    • You may have experience in Account Management or other supportive functions
    • Ability to maintain relationships and organize cross-functional projects
    • Experience within the financial services and/or content-creation space
    • A strong interest in investing, personal finance, corporate strategy or anything else related to private or public investing
    • Organized and thoughtful in helping catalyze content creation
    • Deep user empathy and strong communication skills
    Nice to haves
    • You have experience onboarding people through a new experience
    • Experience trouble-shooting with users and tracking feedback from said users
    Hiring Thesis
    • Quality over quantity will lead to small, flexible teams with massive output
    • Aim for a diverse group who has a passion for investing & financial health
    • Every teammate shapes product & strategic direction
    • Every teammate can hire & inspire talent
    Apply Now

    Community & Creator Manager, International

    Clubhouse

    Remote
    Community Management
    8/4/2021 6:31 PM

    As a member of the international team, you’ll work closely with our international community and creators to help build a world-class Clubhouse experience.  During the pandemic, we are working remotely. This role will be open to both local and US-based, remote candidates. We will have an office in San Francisco when we are able to safely reopen our office for those who prefer to work in person.

    Who you are

    You love discovering new talent. The international team identifies and engages our top content creators globally — a group that’s quickly growing. Many of these creators are responsible for some of the most interesting conversations and moments on Clubhouse and are building the media companies of the future. The international team makes sure that Clubhouse creators around the world have an incredible experience and achieve success on the platform.

    You believe everyone has a voice. We believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of social live audio and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

    You bias towards action. You like to identify and solve problems - favoring practical choices, speed and putting creators first. You focus on the things that matter and push back on things that don’t. You make deadlines for yourself and you move fast.

    You’re scrappy and entrepreneurial. You thrive in fast-paced environments and are comfortable with not knowing the answer to something. You are willing to roll up your sleeves no matter what the challenge is.

    You take pride in what you do. You care deeply about your work. You read through details and think about every bit of the creator's experience. If something seems off, you come up with a good solution and fix it without being asked to do so. You’re proactive with suggestions and people know they can count on you to get things done.

    You enjoy your work. You love what you do, think about it in your free time, and often find yourself building at strange hours—not because you feel you have to, but because you’re so excited to create something big for the world. Your favorite thing to do is to take on a huge challenge and pull it off.

    You care about doing the right thing. You value diversity and go out of your way to ensure others feel welcome. You enjoy hanging out with your teammates, have a low-ego, and make the workplace more fun for everyone.

    What you will do

    You’ll work with the world’s most innovative creators. As part of the Clubhouse team, you will move fast. As part of the community and creators team, you’ll be responsible for establishing and managing strategic relationships with our top audio creators and best in class community members. You will be responsible for providing the insight, strategy, education, tools and overall support  that make it possible for creators to express their creative ideas and help build and engage their audiences.

    You’ll grow and improve rapidly. At Clubhouse you’ll be working with an incredible team, who love to learn from and teach each other. You’ll find yourself stretching to new areas, immersed in feedback, challenged by your teammates, and growing your skills on a daily basis.

    You love building and owning relationships.  You'll have a unique opportunity to create long-lasting relationships with your portfolio of creators and to apply and hone business skills in an entrepreneurial environment. 

    You’ll be an owner. We believe in hiring people and giving them as much responsibility as they can handle. Whether it’s leading our most innovative creators or building new innovative programs, we’ll make sure you are always pushing yourself to new levels. 

    You’ll create something meaningful. Social products allow people to connect in ways that were never before possible. When the telephone was invented, it suddenly allowed people to speak with others across the world. Thanks to FaceTime, grandparents everywhere can now watch their grandchildren grow up. At Clubhouse, you’ll be figuring out something entirely new for the world—a positive product that brings people’s voices together for deep and meaningful conversations, creates new relationships, builds empathy across cultures, entertains people, and helps people develop ideas that change the course of their lives.

    Apply Now

    Community Operations

    Contra

    Remote
    Community Management
    8/2/2021 12:53 PM

    Contra is transforming the future of independent work. We are looking for a Community Operator to join our fast growing community team and help us build the best community for independents.

    You will be responsible for developing our community content strategy, actively responding to community support questions and running our ambassador bootcamp programs. You'll be wearing many different hats in this role

    How you’ll make an impact:
  • Goal driven with community initiatives and responsibilities
  • Work closely with team members across our community, marketing/social, product/research and operations teams to understand our user and team needs.
  • Create organized, scalable systems that are thinking into the future.
  • Identify systems that can be improved and create a game plan of how to implement changes.
  • Engaging with independents across the world in our community slack
  • You’ll be successful here if you:
  • Thrive in a remote-first environment
  • Have prior experience working independently (nice to have)
  • Are motivated by having autonomy, flexibility and end-to-end ownership
  • Passionate about bringing communities together and helping users better understand a product
  • You are an A+ communicator (both verbal + written) that has a strong track record in creating alignment across stakeholders
  • Are located in a timezone within 3 hours of San Francisco
  • How Contra can add value for you:
  • Remote-first culture
  • Health benefits for all team members
  • Well-funded company built to scale
  • Competitive salary + equity
  • Generous vacation policy + paid holidays off
  • Flexible parental leave
  • No Meeting Wednesdays
  • Half day every third Friday of the month
  • Themed meetings, games, and other fun team-bonding activities
  • A custom slack emoji, just for you
  • Our interview process
  • Complete a self-assessment form (10-15 minutes)
  • Interview w/ Zoë (30-45 minutes)
  • Interview w/ Madi + Sam (30-45 minutes)
  • Interview with Founders (30 minutes)
  • You will receive a final answer from Contra no later than 48 hours after your final interview

    Apply Now

    Community Manager

    MicroConf

    Remote
    Community Management
    7/27/2021 11:22 AM

    We are looking for someone to join our small, fast-moving team as a Community Manager, responsible for advancing both brands through:

    • Community cultivation, development & moderation
    • Email, content, and social media marketing
    • Customer and community support management
    • Additional special projects
    What’s Different About This Job?


    We achieve surprising results with a small team of folks who have an impact on a large number of ambitious software entrepreneurs.


    Under the direction of MicroConf’s Event Director and TinySeed’s Program Director, you will support, nurture and grow our two separate, but intertwined, communities of founders.

    You will be responsible for various administrative duties, online Slack community moderation and engagement, email and blog communication with founders fielding mentorship requests, onboarding new founders, social media, and more.


    Responsibilities

    Community Management: We use Slack as a community forum for both organizations.

    Member Development

    Improve and manage onboarding and welcoming processes for new members
    Facilitate introductions and host new member orientation conversations on a regular schedule. (video-based, text-based, or audio-based)
    Understand the personality and thought leadership assets available within each community and nurture their participation to the benefit of all members
    Implement the MicroConf Connect Ambassador program by recruiting and cultivating members into leadership roles
    Connect TinySeed Founders with appropriate mentors and facilitate mentorship requests


    Moderation

    Review and update ongoing community rules, codes of conduct, and standards that reflect the MicroConf and TinySeed values and its members’ expectations.
    Provide constructive feedback to community members who are not abiding by established guidelines

    Communications Management:

    Based on the needs of the Event + Program Directors, you will be responsible for creating and implementing communications plans across a variety of modes.

    Email

    Management of the TinySeed + MicroConf email communications calendars
    Implement email marketing plans.
    Email copywriting

    Social Media

    Create and manage a social media content calendar
    Create or source video, audio, and graphic content for sharing
    Source content that might be relevant to our social media audiences
    Engage in conversations on social media, mostly Twitter, including amplifying posts of our community members
    Recommend social media marketing strategies for continued growth and exposure

    Other Responsibilities

    Work closely with the Program Director and Event Director to handle administrative tasks and special projects as needed
    Proactively make and implement recommendations on how to improve our community and better serve our founders
    Be available to our team as a second-tier line of help for unusual problems when needed
    Suggest and lead projects you think will enhance what MicroConf and TinySeed have to offer

    Qualifications

    5+ years of experience in high-speed environments with a focus on community, communications, or social media.
    A high level of familiarity with early-stage startups and founders. Bonus points if you are already a member of the MicroConf Community.
    Strong interest in working within the startup and venture capital space.
    Skill working with online tools such as GSuite, Zapier, and web-based CRMs.
    Proven ability to work autonomously and strong attention to detail – a must-have!
    We’re a small team, so you may be expected to take the lead on a project, learn a new skill, or do something you may not be familiar with, but are interested in trying out.
    Excellent written communication skills. Ability to adapt the voice of our brands.
    Based in the US(preferred), Canada, South America, or Western Europe and willing to have five hours of overlap with US Central Time.

    Tools that are helpful for you to know

    Slack (Expert)
    GSuite (Expert)
    Notion (Proficient)
    CRM Software (Proficient)
    Graphics Editing Software (Not Required But Helpful)
    Video Editing Software (Not Required But Helpful)
    Audio Editing Software (Not Required But Helpful)

    This is a full-time, remote position with occasional in-person gatherings.

    Apply Now

    Community Manager

    Ladder

    Remote
    Community Management
    7/27/2021 11:06 AM

    We're looking for a Community Manager to support our communities across the product and provide real value to users on the platform. You’ll spend a lot of time strategizing and executing initiatives to increase community member engagement and satisfaction. You’ll also be on the ground level of a high-growth startup and play a critical role in scaling our community team. More specifically, you can expect to:

    • Grow and manage the community organization at Ladder
    • Identify, secure, and scale partnerships with external organizations to further brand awareness
    • Organize weekly events, including live sessions, office hours, and ask-me-anythings (AMAs)
    • Ideate and execute new projects to improve the engagement across our Ladder communities
    Minimum requirements:
    • You’ve spent 2+ years managing communities or social platforms (doesn’t necessarily have to be in a formal setting!)
    • You’ve skilled in event coordination (virtual and in-person events) with a range of attendee numbers
    • You have experience working in a client or consumer-facing role
    Bonus points:
    • You have an inbox zero mentality — you’re able to respond to inbound from all stakeholders punctually
    • You have a hands-on-deck working style — you get stuff done where it needs to get done
    • You’re an ultimate connector — someone with a strong professional and personal network that can naturally build relationships
    Apply Now

    Social Community Manager

    HubSpot

    Remote
    Community Management
    7/14/2021 12:52 PM

    As a Social Community Manager, you will be responsible for supporting  business goals, ensuring consistency in brand voice, mitigating crises, and cultivating an engaged community under the HubSpot brand on social media. In this role, you will publicly personify the HubSpot brand as a knowledgeable and friendly online personality.

    In this role you’ll get to:
    • Actively manage the HubSpot Facebook, Instagram, Twitter, LinkedIn and; spark conversations that reflect our brand voice
    • Tackle escalations and work with internal teams to route and resolve
    • Establish and leverage growth strategies to help grow our engagement across the platforms and build HubSpot’s brand perception as a beloved CRM brand
    • Build and nurture a network relationships online to level up our brand’s impression
    • Contribute to building and scaling cross team community efforts
    We are looking for people who:
    • Have a proven business acumen for dealing with crises
    • Are empathic and have a passion for online community building
    • Are driven by engaging to build meaningful connections
    • Are a self starter with superior writing and editing skills
    • Have an interest in global trends and awareness of cultural differences
    • Are solutions oriented, proactive, and creative
    • Have knowledge and experience using social media platforms
    • Have experience with Asana (a bonus!)
    • Have experience with the Google suite (a bonus!)
    Apply Now

    Community Manager

    Colabra

    Remote
    Community Management
    7/14/2021 12:39 PM

    We're hiring a passionate and ambitious Community & Partnerships Manager with experience working at early- to growth-stage startups to help us engage our community, and otherwise support our inbound marketing efforts.

    About us
    • We’re a small team optimising for impact — not headcount.
    • Your average day will be about growing and engaging our community, organizing and hosting online events, helping us develop community partners, generating inbound marketing content.
    Responsibilities
    • Define and execute strategies to grow our community.
    • Design an incredible onboarding experience for new members.
    • Create content and regular rituals to generate meaningful engagement.
    • Plan, organize and host bi-weekly webinars and other events.
    • Measure meaningful metrics to improve your work, and the members' journey.
    • Represent Colabra and the Modern Lab community across digital spaces.
    • Engage and partner with other brands, communities and media outlets.
    • Work closely with the founders to maintain and evolve our corporate identity.
    Requirements
    • Excellent written communication skills.
    • 2+ years of community engagement experience, preferably at a high-growth startup.
    • Strong experience with modern marketing stacks (learning on the job is perfectly fine).
    • Relentless resourcefulness, ownership mindset, and a proven record of single-handedly taking ideas from conception to live.
    • Passion for networking—not the kind that collects business cards, but someone who spends time adding value to others, and forming meaningful, lasting connections.
    • A background in science and experience working at a B2B SaaS company a plus.
    What’s in it for you?
    • 🧪 Opportunity for outsized impact, working to accelerate world-changing scientific research.
    • 🌏 Work in an async, remote-first startup where work-life balance is celebrated and promoted.
    • 💰 Part time at $10,000–20,000, with potential for full time down the line.
    • 🌄 Flexible sick days and time off.
    • 🏢 Co-working, ☕️ Coffee, 🧹 Cleaning, 📚 Books and 🏃‍♀️ Fitness allowance.
    Apply Now

    Developer Relations Lead

    ReadySet

    Remote
    Developer Relations
    7/14/2021 12:34 PM
    ReadySet is building a world-class infrastructure community. We believe that ReadySet is the very best place to build great communities and we want to ensure we can provide the very best support, guidance, and engagement to help our communities be successful. This will involve engagement in workflow, product, outreach, events, and more. ReadySet provides a MySQL and Postgres wire compatible plug-and-play middleware layer that adaptively scales read access to an underlying primary database without requiring any code changes. With ReadySet, developers get the low latencies of a highly-optimized custom caching system, the high query throughputs of read replicas, and the straightforward developer experience of using a single relational database. ReadySet can be slotted in front of a single machine and used locally, or it can be deployed globally as the world’s first data CDN. As DevRel Lead, you will lead, coordinate, and manage our global community development initiatives. You will use your community leadership experience to shape our community experience and infrastructure, feed into the product roadmap with community needs and requirements, build growth and engagement, and more. You will help connect, celebrate, and amplify the community and company work and assist new communities as they form. You will help our users to think bigger, be the best they can be, and succeed more. You’ll work across teams within ReadySet to promote the community’s voice within our different internal teams. You should be a content expert, superb communicator, and humble facilitator.
    Apply Now

    Community Builder

    Weekend Fund

    Remote
    Community Management
    6/28/2021 12:42 PM

    At Weekend Fund we invest $100k-$250k checks into early-stage startups around the globe across consumer and B2B. We’re seed investors in Pipe, MainStreet, Deel, Dukaan, Mindbloom, Poparazzi, Ready, Superplastic, Blueland, and many other great companies. While early, the fund is in the 100th percentile when compared against hundreds of other funds using AngelList’s performance calculator.

    We’re now on our third fund and eager to bring someone on to double down on community building projects.

    Responsibilities

    Your mission is to build a community that provides real value to Weekend Fund portfolio founders, LPs, and co-investors. This may include:

    • Hosting private discussions with experts in emerging fields
    • Managing Weekend Fund’s social presence on existing and new channels
    • Organizing monthly portfolio founder jam sessions
    • Connecting portfolio founders with experts in our network when requested
    • Supporting us in new experiments
    • Strategizing and executing new projects to improve the engagement across the Weekend Fund community

    While you will have opportunities to learn about investing and support us in sourcing great companies, this is not an investment role. This is a part-time position (approximately 10-20 hours per week).

    What we’re looking for

    We’ll take our time to find the right person who is:

    • Experienced in community building. This doesn’t have to be through a formal company role.
    • Humble and eager to do both fun and not so fun managerial tasks.
    • Intellectually curious and deeply immersed in tech.
    • Incredibly driven and autonomous. You need to be able to come up with your own work.
    • Attentive to detail. It’s a good thing if you obsess over presentation and the “small” things because they matter.
    • A natural relationship builder. You bring positive energy to each interaction.
    • Playful and tasteful. You bring people smiles while being professional.
    • Extremely creative with a history of publishing great content on the internet through a blog, podcast, Twitter account, etc.
    • Optimistic and realistic!

    We’re a distributed team and hire globally; however, it’s important for candidates to have significant overlap with Eastern Time working hours. We realize this may be too challenging for some parts of the world.

    Apply Now

    Developer Relations Lead

    CodeSandbox

    Remote
    Developer Relations
    6/27/2021 5:35 PM


    We're looking for someone with a strong passion for the JavaScript community and CodeSandbox. You know that cloud development is bound to happen, and you want to show others how you can use it to collaborate with others and introduce more people to coding. You care about teaching, and you care about people learning the ropes of development. You default to sharing, are used to testing your assumptions, and whenever you learn or build something new you tend to write (or tweet!) about it.

    Job Requirements:
    • Location: Anywhere -4 to +3 UTC (currently Daylight Savings, otherwise -5 to +2 UTC). That's anywhere between US and EU Eastern Time.
    • Full-time: At CodeSandbox this means 40 flexible hours Mon through Fri.

    As a Developer Relations Lead, you'll nurture and grow a community of creators. You'll...

    • Help define the community strategy and goals.
    • Be in the lead of shaping our Community Team, which means we will look at you to grow and support the team.
    • Help us identify and attract new talent to join the team, and restructure the team where necessary.
    • Create content (for example: sandboxes, blog posts or videos) to teach the community and show how CodeSandbox works.
    • Talk with people in the community about how they use CodeSandbox and what they'd like to see.
    • Talk with the whole CodeSandbox team (developers, designers, product managers) to let them know what creators care about and like to see.
    • Highlight the work of talented creators on CodeSandbox, by tweeting about their work or interviewing them.
    • Help people in case they have an issue or don't know how something works in CodeSandbox.

    About you


    You'll thrive as a Developer Relations Lead if you:

    • Have a passion for the JavaScript community and are an active contributor.
    • Have experience in supporting and growing a team.
    • Love working with people and enabling them to thrive.
    • Have a tendency to share your learnings with others.
    • Have experience mentoring and coaching a team.

    If you don’t meet 100% of the above qualifications, you should still consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.As Developer Relations Lead you will be the crucial link that connects us to our community. You will be in charge of engaging with the community around CodeSandbox and making sure we are visible in it. More specifically, you'll highlight work from talented creators, you'll help people with understanding different web development concepts and you'll build useful features for the community in our product. It's our goal to make a positive impact as part of the JavaScript community, and this position is the embodiment of that.

    Apply Now

    Developer Advocate

    Lob

    Remote
    Developer Relations
    6/27/2021 5:26 PM
    About The Role


    This role is about empowering developers through code, content and community. Your work will  inspire and equip developers to help businesses increase the connectivity between the offline and online worlds. You’ll create developer-centric content including documentation, technical blogs, code samples, tools and videos to attract, educate and activate customers.


    You’ll have the opportunity to prepare and deliver technical talks at industry events, meetups, roadshows, hackathons and webinars. Some domestic travel will be expected (post COVID) to support in-person events.


    In this role you will support developers on forums, github, social media and other online channels. You will play a critical role of evaluating feedback from developers and identifying product and developer experience improvements.


    As a Developer Advocate, you’ll...

    Assist with developer documentation, tutorials and other educational efforts
    Drive API adoption through blog posts, videos, code samples and open source tools
    Attract and activate new developers through creative and relevant content
    Assist with forum management, social media and other community engagement activities
    Represent the company at online and offline events
    Engage Lob users to understand their perspective, workflows and use cases
    Interpret community feedback to drive insights and assist product development

    What you will bring to this role...

    3+ years of programming experience
    Fluency in one or more of the following: NodeJS, Python, Java, .NET, Ruby, Go, PHP
    Experience building applications that use 3rd party APIs
    Strong written, verbal and interpersonal communication skills
    Skilled at presenting technical topics in clear and concise ways
    Deep empathy for how developers experience technology
    Love of teaching and immense satisfaction seeing the light bulb go off in someone’s head

    Since developer advocates come from a variety of backgrounds, it doesn’t particularly matter if you have a specific degree—we want to hear about your contributions in a real-world setting.

    Apply Now

    Developer Advocate

    CrateDB

    Remote
    Developer Advocate
    6/27/2021 5:19 PM

    We are looking for a Developer Advocate (m/f/x) to position Crate.io with developers globally and grow an active community where developers can learn about, try out, adopt CrateDB and provide feedback to our product teams.

    ABOUT THE ROLE


    This role will lead the company’s developer engagement, to help, inspire, educate, and grow the CrateDB developer community, as well as systematically collect relevant product feedback from the community to improve Crate’s product development. This role is a combination of developer evangelism and developer marketing.
         
    YOUR RESPONSIBILITIES

    • Build a developer engagement strategy to aggressively grow Crate’s global developer community and ensure high levels of satisfaction among that audience.
    • Identify lead users and early adopters and integrate them in the development process
    • Actively engage and interact with the developer community at the technical level
    • Collect structured community feedback for efficient use of Crate’s product development and management team
    • Create technical and educational content and work with Crate developer evangelists to share expertise and know-how with the developer community
    • Understand developer audience’s needs, where developers go (events, third party sites, meetups etc) and create developer engagement opportunities
    • Support digital marketing with technical and educational content for a developer resource center, including blog posts, whitepapers, videos and presentations
    • Determine industry events for Crate evangelists to speak to developers globally (in person or virtual) who are interested in using CrateDB
    • Actively seek speaking opportunities and represent the technology
    • Identify third party websites, including open source sites and find paths to encourage trial downloads of CrateDB
    • Engage with our partners to leverage their developer communities and programs and include CrateDB
    • Work with Crate developer evangelists, encourage engagement with community members for knowledge sharing and best practice on user stories
    • Capture developer stories from Crate customers and share peer-to-peer among the community

    WHO YOU ARE

    • 3+ years of relevant experience in developer relations, as product advocate, evangelist or as product manager, ideally in high-growth technology companies
    • Technical background in computer science and / or engineering
    • Experience in application development, databases and or machine data a strong plus
    • Enjoys to test and explore new technology, outgoing personality
    • Proven track record for building and growing a developer community
    • Passionate about technology and communicating that to a technical audience
    • Proficient in creating technical content and inspiring internal subject matter experts for developer audience programs
    • Excellent networking, engagement and relationship building skills
    • Experienced in presenting and speaking to small and large audiences
    • Versed engaging in technical channels as well as social media
    • Developer Marketing experience a strong plus
    • Outstanding communication skills, both written and verbal, with a fluency in English a must, German beneficial
      Agile and experimental, bringing new ideas and moving fast to hit goals
    Apply Now

    Developer Advocate

    Basis Theory

    Remote
    Developer Relations
    6/13/2021 11:31 AM

    Basis Theory provides unbounded encryption and tokenization infrastructure. That means the most flexible, performant and distributed approach to providing these services for the entire internet, working with developers and organizations anywhere in the world. Our vision is to use a mathematical approach to data security to create bliss.

    Our Developer Advocate will play a critical role in driving developer strategy including all things community and ecosystem. As the trusted partner of our product and engineering teams, you will be tasked with building relationships and coordinating all feedback/communication between them and our developers with respect to implementations and overall platform development.

    Basis Theory is backed by world-class institutional investors as well as a group of highly strategic (and accessible) angels and operators. We are intentionally distributed, with an acute focus on diversity, and smile before every meeting.

    Responsibilities
    • Build demos, SDKs and sample implementations to help successfully onboard early customers onto the platform
    • Work alongside and in the product and engineering teams to maintain all developer documentation
    • Work with the teams to produce the technical tools, tutorials and other educational materials necessary to create an amazing developer experience
    • Represent Basis Theory as the technical voice through blog posts and at events where applicable.
    • Work alongside clients implementing Basis Theory APIs via email and slack to ensure seamless integrations
    • Partner in the development of an API roadmap to meet the needs of developers globally
    Key Experience
    • 2+ years in evangelism, education or other public-facing technical roles.
    • Experience working with API technologies and a desire to work with security focused solutions.
    • A strong track record of speaking, presenting and teaching highly technical topics.
    • A clear passion for both creating software and engaging in live communities.
    Apply Now

    Developer Advocate

    imgix

    Remote
    Developer Relations
    6/1/2021 6:45 PM


    imgix
    is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top-tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

    imgix is looking for a generalist to join as the first member of its new Developer Relations team. This is an opportunity to help define how this team operates while collaborating with the teams such as Marketing, Developer Tools, Sales, etc. We’re also looking for someone with a passion for cultivating a developer community. You will own the coordination and production of developer-focussed content and will be given creative freedom over the topics and style. You will also own the process of gathering developer feedback and will autonomously decide what customers to talk to, and how that feedback is fed back to imgix. Furthermore, you will help decide what conferences imgix should attend and potentially present there. Finally, you will own the coordination of imgix’s developer support presence across multiple channels, and will decide how to best structure this presence to support the developer community. You will be working with and supporting many teams at imgix.

    What you’ll be doing:
    • Plan, create, and maintain written, visual, or audio tutorials, articles, and documentation to serve the imgix community.
    • Own the developer support presence across imgix, e.g. GitHub, Email, Discord/Slack and design processes to improve the quality of this support.
    • Create processes to facilitate feedback from the developer community, and feed this information back to internal teams at imgix.
    • Research and evaluate what conferences imgix should attend, and attend these conferences if desired
    • Optionally, help with simple fixes and feature improvements to our SDK libraries, and the construction of examples/demos of our SDK projects
    What we’re looking for:
    • Prior experience writing or producing technical marketing content (written and/or audio-visual)
    • Comfortable communicating with clients and third parties, and the ability to uphold imgix’s image and reputation among developers.
    • Empathy and passion for developer experience and an interest in building processes and tools that optimise for it
    • Desire to build robust and inclusive communities around imgix’s service
    • Ability to work autonomously and be comfortable making decisions
    Nice to have:
    • Prior software engineering experience
    • Experience with imgix or image optimisation tools
    • Participation or presentation at conferences of any kind
    • Experience organising a company’s presence at a conference or event (e.g. meetups)

    This is a remote-friendly role that is open to interested parties located roughly in the time zones of UTC-5 to UTC+5. imgix has its head office in downtown San Francisco and you are welcome to work either in the office or remotely. Employee benefits are comprehensive (for US employees: 401k, medical, dental and vision; perks are matched worldwide), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus, and maybe even a laptop. The troposphere is the limit.

    If you are interested in building the future of visual media on the Internet, submit your resume / CV and cover letter for consideration. Principals only, please. We look forward to hearing from you!

    Apply Now

    Community Manager 📣

    Adalo

    Remote
    Community Management
    5/24/2021 2:46 PM

    Since the beginning, community has always been our #1 principle at Adalo. We’ve done a lot to help grow and foster it, but it’s gotten to the point where we really need someone to truly own everything about it and become our official hype person! You’ll be managing our social media, writing newsletters, participating in lively discussions around Adalo and in the no-code community in general.


    We truly believe that collaborating is the best way to help everyone create new things and you’ll become the central voice to help make that a reality and bring our community to new heights!


    Responsibilities

    Step 1 (and most importantly!) will be for you to truly become a part of the community by building & fostering relationships not only with our makers but also within the no-code community as a whole 👨‍👩‍👧‍👦
    As a part of that you’ll need to stay up to date with all the trends happening in the no-code space as well as the larger tech & design spaces
    You’ll act as the voice of Adalo with daily social media posts, reviewing and participating in discussions, and replying to anything and everything Adalo related 💬
    The game plan is for you to develop an engaging continuous content strategy across all platforms including blog pieces, articles, social media posts, newsletters, and videos.
    This continuous content strategy should also hopefully come with a super organized calendar for everyone on the team to stay up to date 🗓️
    We’d also love for you to start throwing even more fun events for our community (in the past we’ve done community town hall events, and run some different challenges for them to participate in but really the more event planning the better!)
    Another important role will be for you to help us continue to improve our onboarding process so that our makers feel welcomed into the community and helps them participate meaningfully moving forward 👋👋🏾👋🏿👋🏻
    The final role (at least that we can think about at the moment) is to act as a liaison between the community and everyone at Adalo. You’ll be relaying feedback back and forth between marketing, product, engineering, CX, design, and our content teams, and you’ll help our team members better engage in the community!

    Requirements*

    You love no-code, design, and everything app-related and consider yourself a fan of the new maker movement
    You intimately understand the true struggle that is posting something across all of the various social media platforms with all of their different sizes, audiences, and fun little quirks that make that process harder than it should be.
    You have experience launching community initiatives — like building an online forum, launching & running an ambassador program, creating an event series and sending out tons of one-off marketing emails and recurring newsletters 🗞️
    You believe relationships are everything and you’re really good at building them with community influencers, and finding and pitching new potential partnerships within and outside of our direct community 🤝
    While you know how important keeping a good sense of the emotions of our community is you also know how important it is to identify & track relevant community metrics to maintain a good sense of the community from a quantitative standpoint
    You have excellent verbal communication skills to back up your excellent writing skills
    You love a good pun. V important.
    Finally you consider time management one of your biggest strengths. There’s going to be so much jumping around with this role and you’ll be juggling a bunch of different tasks and communicating a lot in a ton of different ways that making sure you’re organized and you have a go-getter attitude to work with minimal supervision is key! 🔑

    *‍Hey! 👋 Even if you don’t think you meet all of the requirements above but you’ve got a passion for what we’re doing over here at Adalo — we think there’s a great chance you’d be an amazing addition to our team & we’d love for you to apply!


    Oh… and Bonus Points

    Experience working directly in a community manager role at another SaaS company
    Experience working in a startup environment
    You’re already a part of the no-code ecosystem or have a lot experience working with no-code software
    Even extra points for designing & building an app in Adalo (if you’ve had a chance to do that please include it with your cover letter!)

    Apply Now

    Head of Community

    Unshackled Ventures

    Remote
    Community Management
    5/16/2021 12:18 PM
    What you will do

    Community & event management

    • Plan and produce Unshackled Ventures online and offline community engagements with portfolio companies, immigrant operators, key stakeholders, and partners.

    This will include:

    • Management of our online community platforms, including Slack and Twitter.
    • Collaboration with the investment team to lead our University Fellows and Roundtable Program.
    • Organizing and designing in-person events, virtual events, webinars, and intimate group meet-ups that facilitate connectivity across our founder, venture and LP communities.
    • Constantly gathering feedback from the community and creating strategy on those insights.

    Portfolio Support

    • Identify topics that resonate with the founder community for ongoing touch-points and event based themes and ideas.
    • Support the onboarding of Portfolio Companies into our network; leveraging Unshackled founder resources and active approach to supporting our founders.

    Non-Core Responsibilities:

    Community Operations

    • Support, manage, and optimize Unshackled no-code tech stack and day-to-day community operations, including Unshackled’s website.
    • Design frameworks to measure and report the ROI/outcomes of community engagements with portfolio companies, key stakeholders, and partners.

    Content

    • Develop and execute our content strategy.
    • Manage social media accounts (Twitter, Substack, Medium, Instagram, LinkedIn).
    • Develop and execute a holistic strategy to drive awareness, engagement, and retention across our community of aspiring immigrant entrepreneurs.
    Who you are (qualifications)
    • At least 2–5 years of work experience in a relationship driven role with community management/building experience, events and content driven work, sales, business operations, customer experience or managing client-focused programs.
    • Passionate about being a community and customer advocate. You are deeply empathetic and understand why community voices are so important.
    • Excellent relationship-building skills; able to build rapport with a wide variety of personalities; you are a people person who brings a community together; high EQ/Low ego.
    • Clear and effective communicator, both oral and written, with the understanding of how to leverage networks; comfortability with public speaking in virtual and in-person formats.
    • Ability to adapt quickly to a fast-paced environment; Comfortable completing complex tasks and projects with minimal guidance and reacting to situations that require a quick turnaround with appropriate urgency.
    • Experience in event planning, familiarity with virtual event production and platform/tools, digital marketing and/or content creation a plus
    • You’re able to zoom-in and zoom-out with ease: you aren’t afraid to get your hands dirty, but can easily push the team to think about “big picture” strategy.
    • Experienced in launching, leading, and scaling programs in a fast-paced environment.
    • You’re hungry to learn and grow in a fast-paced environment, and want to work in a fund where you can really make a difference.
    How We Work (our culture)
    • Curious — Our team has an experimental mindset, an important principle when building something new.
    • Bias towards action — You have that entrepreneurial tenacity with strong execution chops. Each person on the team should feel empowered to take measured risks with strong judgement.
    • Empathetic — It is tough being a founder and an immigrant. It’s important each person on the team can empathize with our community.

    Location: Remote or San Francisco, CA

    Apply Now

    Community Director

    Sora Schools

    Remote
    Community Management
    5/16/2021 12:41 PM

    Sora Schools is looking for a Community Director with experience managing a growing online student experience. This role will involve leading all orientation and onboarding efforts for students and parents, fostering deeper student and parent engagement with the school, and modeling the future of community-based events at Sora. As the first hire in this function, you will also help shape the future of our student body and ultimately Sora.

    This is a rare opportunity to join a young, growing team of an innovative virtual high school at a critical stage in the organization's growth. Beyond that, we have a unique product offering that amazes the prospective families we speak to around the world. Parents and students at Sora LOVE our school. Our team is composed of hard-working individuals with a culture of transparency, efficiency, and collaboration.


    About Your Role
    • Design incoming parent & student experience, complete with personalized onboarding materials, orientation, and initial connections with the community
    • This also includes developing orientation curriculum to support transition
    • Develop new and existing ways of engaging parents
    • The goal is to clearly define a parent's role in a students journey at Sora
    • Advise and grow current and future student leadership opportunities (i.e. House leadership)
    • Develop a sustainable model to support community growth and new cohorts
    • Manage community events calendar and curate new event types (i.e. mentor lightning talks and student presentations)
    Who You Are
    • You have a deep understanding of Discord (or similar) communities & surrounding culture
    • You have at least 3 years of virtual community development or virtual student life experience
    • You are creative and have experience working with/developing for gen-z audiences
    • You are comfortable working with set KPI’s and consistent reporting
    • You are comfortable in a fast-paced, dynamic, small team environment where you'll be setting high level strategy while also doing hands-on implementation, wearing many hats
    • You are passionate about innovative education
    Bonus Points!
    • Have experience working in the education or edtech industries
    Apply Now

    Director of Community

    Deel

    Remote
    Community Management
    4/16/2021 5:27 PM

    Who’s behind Deel?

    We are a global collective of entrepreneurs who love to build and solve problems. Our team is made up of self-driven people spanning 25+ countries, a unified, yet diverse culture keeps us consistently learning and improving. We're curious, courageous, optimistic, fair, and thoughtful.

    We want to enable companies to hire the best talent from anywhere in the world. We do so by building tools our customers love with market-leading technology and expertise. We run on three words, fast, delightful and compliant.

    As a team, we care while finding comfort and enjoyment in working together. We believe "less is more," and our highly efficient team speaks to that. After all, we want to take Deel public with a group of less than 300. Are you in?

    So, why now?

    A significant shift has occurred within the workforce as we know it, changing business norms drastically. At Deel, we genuinely see a world without borders, but we needed to challenge that to make it happen. A 30-mile hiring radius limit shouldn't exist for companies, since great talent lives everywhere. The global talent market is quickly accelerating, we are here to stay ahead of multi-jurisdictional legislation, allowing maturation and acceptance of remote work across all levels of the value chain.

    Deel is the market leader in international payroll and compliance. With over $50 million raised from Andreessen Horowitz, Spark Capital, Y Combinator, Elad Gil, Nat Friedman, Alexis Ohanian, and Daniel Gross, there's never been a more exciting time to join the team.

    Duties
    • Being employee #1 on Deel's community team and helping us build out a global team of community superstars
    • Managing Deel's newsletter that gets sent out to our global community of remote workers
    • Leading the creation of new forms of meaningful communication avenues within the community
    • Ensuring effective and consistent communication on all of Deel's community channels that is consistent with our branding
    • Building active relationships with existing communities of remote workers, lawyers, and HR professionals
    • Launching and growing Deel's education programs
    • Being the voice of our community, advocating for our global community and carrying valuable information to our internal teams on how we can better serve them
    Requirements
    • You have previously built a community of highly engaged individuals from scratch
    • You are proficient in spoken and written English and have strong research skills
    • You have a way with words and can write copy that's engaging
    • You are adaptable and comfortable with a fast-paced environment
    • You are an active relationship builder who can collaborate with internal and external teams to consistently improve processes and communication workflows
    We’d especially love to speak with you if:
    • You are comfortable with setting up dashboards and using the latest analytics tools to track the performance of your initiatives
    • You've worked at a fast-growing startup
    • You have previously successfully worked in a remote & distributed team
    • You have 5+ years of experience in social media and external community-facing roles
    Benefits
    • Life changing pre-IPO equity
    • The option of getting paid in digital currency
    • Work from wherever you want; the Deel office, your house or the beach
    • Learning and development budget for books, courses and conferences
    • Remote first working culture and covered remote office space
    • All-expenses paid international company off-sites
    • Have your birthday on us
    • All the latest tech you need
    Apply Now

    Community Manager

    Assembly Media

    London
    Community Management
    10/5/2021 5:51 PM
    About the job

    About Assembly

    Assembly was formed by converging best-in-class teams at Edelman to lead US and UK based integrated communications marketing on behalf of Microsoft. Assembly offers a tightly integrated storytelling machine working across a variety of Microsoft properties from Commercial, Corporate, Xbox and Skype to Microsoft Stores and the Microsoft central marketing group. Assembly is a member of the Daniel J. Edelman Holdings family of companies.

    The Role
    The award-winning Social Team at Assembly UK is looking for an experienced and energetic Senior Community Manager / Social Strategist to join its growing team. This is an opportunity for a smart, media-hungry Social Strategist with a passion for entertainment, to work on one of the world’s largest technology brands. The candidate will primarily support the Xbox UK social team on day-to-day management of Xbox 4.5m follower strong UK social portfolio, as well a major hardware and game launches including blockbuster Microsoft Studio franchises Forza, Gears of War and Halo. The candidate will also support the team on strategic work across the wider Microsoft social portfolio, including channels for the Microsoft Experience Centre.

    The candidate should have 4+ years of experience in a social, advertising agency or integrated marketing firm, and be proficient in community management and moderation, content creation, online publishing, social strategy (including a good understanding of the role of paid media), managing owned social media channels and influencer engagement.

    Both the role and clients we work with are exciting and fast-paced – you will need to be a passionate consumer of video games, digital media and a keen participant in online culture.

    What will the right person for this role do?

    This role will develop, manage and execute social, influencer, content, and channel strategies, as well as supporting in the development of junior team members.

    Community Management

    • Plays a hands-on role in managing the team responsible for the public persona for the brand through community management on channels, including developing channel specific post copy.
    • Provide input on the types of content that engage communities & identify the communities that are most-likely to engage
    • Provide social media reporting support and assess the impact of the social strategy on the community.
    • Have a working understanding of the role paid media in the distribution of social content and the broader marketing mix.

    Creative Support

    • Helps identify and define content-based truths and trends in order to create effective social media content.
    • Develops and manages content calendars and channel plans, and with production partners where applicable to deliver the content for these plans
    • Plays an active, informed role in creative brainstorms and strategic planning.
    • Plays a key role in executing Xbox partnership requirements, focusing on Xbox recent ongoing position as the official gaming partner of the English Football Association. Some - knowledge and appreciation of the UK football landscape preferred.
    • Analyze and monitor the social media landscape and identify potential trends for channel implementation
    • Some Photoshop / In Design proficiency a benefit but not a requirement

    Influencer Social Engagement

    • Discovers, analyses & presents influencer social engagement decisions
    • Can translate a campaign concept into influencer-friendly briefings and guidelines

    Client Management

    • Act as lead day-to-day contact with Social Team lead and client team, managing needs and social team requests.
    • Manage communications between client teams and agency social team.
    • Helps identify and define operational strategy and comms internally and externally.

    Assembly was founded in 2014 as a dedicated Microsoft agency within Edelman, the largest independently owned public relations company in the world. Within Assembly, we have converged the best of Edelman to service Microsoft, providing comprehensive communications solutions across public relations, social media and community management, audience strategy, measurement, internal executive communications and creative. Assembly and Microsoft have enjoyed a 25+ year partnership together and we support Microsoft business in 14 countries across the world. We are the lead social agency for some of Microsoft’s largest channels, including @microsoft brand social, @microsoftlearn and @msPartner. In 2019, Edelman was recognized by AdAge as one of the top 10 creativity companies in the U.S., as well as awarded as a 2019 Best Place to Work.

    For more information please visit: www.edelman.com

    Apply Now

    Community Market Research Internship

    Gartner Research

    Stamford
    Community Management
    10/4/2021 11:22 AM

    About the role:

    Are you motivated by ideas? Are you interested in a career in Market Research? When you join Gartner Research, you’ll be part of a leading-edge team that values expert insights, bold ideas and intellectual courage. This is your chance to directly influence the world’s leading organizations.

    What you will do:
    • Assist in conducting world-class research to generate actionable insights for C-Suite executives across the business and their teams, helping them solve key business problems and transform the way their organizations operate
    • Contribute to the development and engagement of our own internal community
    • Develop skills and gain exposure to various market research functions such as research design, data management, insight generation, and data visualization
    • Advance your knowledge in research by learning from market research experts
    What you will need:
    • Enrollment in university program as a rising college senior with expected graduation date within 1 year
    • Creativity and curiosity
    • Familiarity with research methods
    • A working knowledge of Excel, PowerPoint
    • Programming skills in Python, R or SPSS preferred
    What you will get:
    • Competitive salary, generous paid time off policy, charity match program, and more!
    • Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching
    • Collaborative, team-oriented culture that embraces diversity
    • Professional development and unlimited growth opportunities

    #LI-Remote

    #EarlyCareers

    Who are we?

    Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

    What makes Gartner a great place to work?

    Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

    What we offer:

    Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

    The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

    Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 203-964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

    Job Requisition ID:59917

    By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

    Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

    For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

    Apply Now

    Technical Community Manager

    HashiCorp

    Remote, New York
    Community Management
    9/30/2021 11:48 PM
    About The Role

    HashiCorp’s Community team works directly with and for our wonderful community of open source software practitioners and contributors. We are seeking a Technical Community Manager.

    Technical Community Managers sit at the nexus of how our products are used, what gets delivered to our practitioners, and are critical to the practitioner experience. These individuals are usually first responders to our community through GitHub, Forum, other online mechanisms, and play a larger role in our inbound product feedback. Technical Community Managers help triage and prioritize issues within GitHub for direct and immediate feedback to Engineering and Product, as well as contributing to and helping organize more long term product feedback. Our Technical Community Managers often embed with Product and Engineering teams because of the need to raise urgent issues and drive those issues to resolution.

    Technical Community Managers use the following methods to engage with and gather feedback from the community:

    • GitHub
    • Discussion Forums
    • Direct or group calls with practitioners
    • Technical Demos/Tools
    • Social Media


    In This Role, You Can Expect To
    • Engage and communicate with our community, triage and prioritize urgent issues for escalation to Product and Engineering
    • Help to troubleshoot and reproduce potential bugs raised via Github and other forums
    • Help standardize and redefine our open source management strategy to improve developer experience
    • Drive and coordinate community feedback to influence product roadmap
    • Coordinate community calls with our Core Contributors
    • Answer community questions on discussion forums
    • Build technical tools and demos to help communicate key changes or integrations with our tools
    • Coordinate with User Experience and Design teams to ensure excellent developer experiences across tools as they are created7


    You May Be a Good Fit If You Have
    • 3+ years in a technical role focused on cloud technologies or equivalent education
    • Experience with Git, Github workflows, and actions
    • Experience with automation or delivery pipelines
    • You have experience with HashiCorp Terraform and AWS
    • You are passionate about Developer Experience
    • You are an excellent written and verbal communicator
    • You have a customer service mindset
    • You love to solve problems and architect solutions
    • You have excellent people skills
    • Your principles align with HashiCorp Principles

    HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

    Apply Now

    Senior Community Manager

    Multiverse

    New York
    Community Management
    9/30/2021 1:54 PM
    The role

    We are looking for a creative, self-starter with experience community building and developing high impact programming. In particular, this person will be responsible for developing and nurturing our community of apprentices in the United States. To be successful in this role, you will love planning events (both in person and virtual), are creative about both understanding and responding to the needs of our diverse community, and ultimately fostering a unique sense of identity and belonging.

    Our community is how the Multiverse mission comes to life - and how we differentiate ourselves from other apprenticeships - creating the environment for our apprentices to build strong, life long personal and professional relationships, gain additional skills and knowledge and develop as future leaders.

    This is a once-in-a-lifetime opportunity to play a key part in shaping our community experience and setting the course for the future at a point of explosive growth for Multiverse. This is the first community hire in the United States, and we will be supporting over 1000 US-based apprentices to accelerate their career in our first year of this new market. You would be joining a team of talented community builders with specialist skills in events, partnerships, development programmes and platform management.

    Once you're here, you will be:
    • The voice of North American apprentices within the Global Multiverse community team; advocate to ensure that their voice is represented and considered in all community activity planning to ensure we're ‘global by default'.
    • Designing, delivering and hosting online and in person events for the apprentices based in North America that help they achieve their goals, inline with our global community events strategy. As we move to the non virtual world, you will also host large scale national events, and facilitate local apprentice meetups and networking events
    • The primary point-of-contact for North American apprentices. Welcoming new apprentices to the community, setting them up for a strong start and supporting them in their apprenticeship
    • Listen to the apprentice community to understand their wants & needs.
    • Curious, data-oriented and proactive, always searching for ways to improve what we do, as we scale our business geographically to drive improvements and support rapid iteration.
    • Working closely with the Community and Marketing team to develop local content and assets across text, image, social and video for the US community
    • Partnering with the Delivery team to ensure that Community is embedded in all apprenticeship programing
    • Ensuring that community engagement results in new connections, new skills, a shared identity and sense of belonging for our members - contributing to our north star metric across the board that our apprentices love their experience (measured by NPS) and progressing throughout their programs.
    • Building great internal relationships, working with cross-functional partners to ensure our broader objectives are met.
    • Maintain strong relationships with our North American community and help facilitate introductions between network members to add value
    • Identify potential third party partnerships to enable and support apprentices to achieve their goals
    • Use the Community Hub to celebrate and share apprentice skill development through Professional Practice among a community of apprentices and alumni.

    Skills and Requirements
    • Proven experience as a community builder both in person and online
    • Experience planning and delivering both in person and virtual events and launching community initiatives (event series etc)
    • You're a natural networker and enjoy spending time with people and building connections
    • Experience related to career and professional development for both young adults and more established professionals
    • Excellent communication skills which you are able to vary according to audience, e.g apprentice community, Multiverse team, apprentice managers and clients
    • Exceptional planning skills - anticipating for various scenarios, managing last minute changes seamlessly and the ability to context switch
    • Highly collaborative - this role will work closely with individuals across the business and the right candidate will be experienced and comfortable collaborating in remote and in-person environments
    • You love to work at pace - you know what matters and you make it happen.

    Benefits:
    • Ownership in the business through equity options
    • 20 days PTO to ensure you have plenty of time to recharge and stay on top of your game. We will make you take them!
    • Learn from the people who grew four different pre-IPO businesses to multi-billion dollar valuations (most recently AppDynamics)
    • Be surrounded by smart, driven and ambitious people who dream big, work hard and have fun
    • Comprehensive insurance plans and 401(k) starting on your first day
    • Be at the heart of a rapidly accelerating business that the leading Silicon Valley VCs are investing in; and be part of the foundational team on the ground in the US

    Multiverse provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Multiverse will provide reasonable accommodations for qualified individuals with disabilities.

    Apply Now

    Community Manager

    Industrious

    New York
    Community Management
    9/30/2021 12:13 AM

    About The Role
    Our Community Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don’t know, you’re comfortable asking. Your drive makes you excited to connect with the broader business community. You’re proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.

    Read how one of our Community Managers creates great days for our members here.
    Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience.

    We are Industrious.
    Extraordinary is no ordinary achievement. We’ll only make this dream happen with a team of considerate collaborators who don’t think inside the box. In fact, we don’t even see one. Come join our team.

    In a year you’ll know you’re successful if:
    • You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
    • You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!)
    • You're a leader and empathetic, structured manager for your operations associate and have empowered them to take ownership of the space

    You’re a Great Fit For This Role If
    • No member request is too big or too small for you to handle
    • You’re energized by people and work well in a team
    • Your attention to detail is something people comment on
    • You’re resilient. You know growth only comes from embracing challenging and unpredictable days
    • You’re willing to get your hands dirty one minute and think big picture the next

    Perks

    In addition to our incredible team, there are lots of other fun reasons to work with us.

    • Health care, including vision and dental
    • Learning & development grant
    • 401K plan
    • Generous vacation time
    • Paid parental leave
    • Team outings and annual company-wide offsite

    Industrious In The News
    • CBRE Acquires 35% Stake in Flexible Workspace Firm Industrious
    • The Continued Rise of Offices in a Virtual World: Industrious
    • Flex-Office Provider Industrious Expands As Industry Contracts
    • Future of Flex: How Employee Choice Could Change Offices for Good
    • As Other Co-Working Spaces Struggle, Startup Industrious Stokes a Growing Niche

    Locations we're hiring at:

    • Industrious West 30th
    • Industrious SoHo West
    • Hana by Industrious at 3 World Trade Center
    Apply Now

    Community Manager

    Artisan Council

    New York
    Community Management
    9/29/2021 11:56 PM
    The role

    This role is highly collaborative and will report directly to the Sr. Social Media Manager. Our ideal candidate is beauty, pop culture, and community-obsessed with a team player attitude, a strong sense of creativity, excellent communication and writing skills, and is a multi-tasker that will hit deadlines in a fast-paced environment. This position is based in our New York City office (but remote currently).


    Equal Opportunity

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Our mission is to create a happy, safe, considerate and inspiring work environment for all.


    Key Responsibilities
    • You will monitor and interact across all social media channels in an authentic manner true to each brand and channel (predominantly TikTok, Instagram, Twitter, Facebook, YouTube)
    • You will publish daily content on social media channels and monitor performance
    • You will identify social trends and pertinent conversations
    • You will cultivate relationships and conversations with potential brand ambassadors and influencers as well as community members and giveaway winners
    • You will identify opportunities to surprise, delight, and show our community members how much we appreciate them
    • You will monitor social media channels outside of standard work hours
    • You will maintain standardization for engagement responses and guidelines for frequently asked questions and new product launches
    • You will lead community based content-generation programs and initiatives, on an ongoing basis but also particularly around key moments such as product launches or cultural moments
    • You will source UGC and community stories for content (including monitoring, downloading and editing)
    • You will undertake performance reporting, analysis and provide recommendations to your team to help advise their strategies


    Essential Skills
    • 2+ years proven experience in managing communities
    • In-depth knowledge of the relevant and upcoming social media channels + platforms, and how each platform can be leveraged in different scenarios
    • Knowledge of the ins and outs of all social media channels, uses them effectively for work and personal
    • Strong knowledge of Gen-Z+Millennial culture and the individuals at the forefront of it
    • Social media enthusiast, champion of influencer and internet culture
    • Strong familiarity with Microsoft Excel / Google Sheets
    • A self-starter who is motivated, proactive and outgoing
    • Ability to work both independently, but also as a team-player
    • Strong interest in beauty, skincare, popular brands and other relevant communities
    • Ability to write and edit communications and articulate the brand 'voice' in a creative, compelling, and witty manner
    • Ability to jump from the community side of marketing to the analytical side
    • Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
    • Excellent written and verbal communication and interpersonal skills
    • Strong attention to detail and a knack for problem solving
    • Finger on the pulse of culture
    • Experience in a target oriented environment
    • Ideally previous experience in a customer-facing or customer service role


    Benefits
    • Health & Dental Insurance
    • 401K and company match
    • Career Development
    • Referral Bonus
    • Unlimited Paid Time Off Program
    • Corporate Social Responsibility Program
    • Diversity, Equity and Inclusion Breakout Working Group
    • Summer Fridays
    Apply Now

    Community Manager

    Zencity

    Remote
    Community Management
    9/29/2021 11:51 PM
    What is the role?

    Zencity is looking for a passionate and energetic Community Manager to build, lead and scale our brand new Zencity Community.

    The Zencity Community will be the meeting place of our clients, local government leaders, to exchange ideas, consume knowledge, and connect with fellow members and professionals to discuss challenges in their field.

    As our first-ever Community Manager at Zencity, you will work fully remote, be responsible for all community-building aspects including design and implementation, promotion of knowledge-sharing materials, creation of a core group of champions, and crafting new ways to generate value for our community members. You will work closely with multiple teams throughout the organization to collaborate, create new channels for knowledge-sharing, and develop stronger system integrations.

    Reporting directly to the Director of Customer Success in our Client Services Department, this is a unique opportunity to take on a brand new strategic role at Zencity in which you will shape the identity of what our community will look like, bring more value to our clients and help them better serve their residents.

    Responsibilities:
    • Build, lead, and scale Zencity’s first ever community, including managing end-to-end processes of tool selection and implementation.
    • Organize client events including webinars, meetups, and round tables
    • Empower clients through educational materials to learn from the community and brand themselves as experts in resident engagement.
    • Develop engaging content and initiatives that drive value, including industry experts, best practices, webinars, news & announcements.
    • Partner with Product and Marketing teams to create and maintain a feedback loop for new and planned features and marketing activities.

    Requirements
    • 2+ years of experience as a community manager (or similar role) from a SaaS company
    • Previous experience in content creation, social media management, marketing \ product marketing -an advantage.
    • Strong knowledge and experience in the government industry - a big plus
    • Strong orientation to the design/code/product communities - a big plus
    • A great communicator with written and verbal skills
    • Data-driven; measure, analyze and report on community activity, usage, and success metrics via the community platform’s reports
    • Possess strong project management skills.
    • Have the ability to work independently.
    • Have great communication and relationship-building skills to learn, collect and share knowledge from different teams within the organization.
    Apply Now

    Community Lead

    Vitalize Angels

    Chicago, San Francisco, Los Angeles
    Community Management
    9/29/2021 10:58 PM

    Vitalize seeks an entrepreneurial, detail-oriented, highly organized team member who is passionate about community building. The Community Lead position offers an exciting opportunity to play a hands-on role in growing an investing community that empowers "angel investing for everyone." Experience in community building and 3+ years of work experience are required.

    The Community Lead position reports to the Director of Marketing and is a full-time role to start immediately.

    Key Responsibilities

    Member Recruitment and Onboarding

    • Execute member growth strategies as laid out by the Director of Marketing, generating leads through marketing, press, and educational efforts
    • Sign up new leads and onboard them to the Vitalize Angels platform

    Member Engagement and Education

    • Be the point person for answering member questions
    • Organize virtual events with guest speakers for members (AMAs, Fireside Chats, etc.)
    • Assemble virtual events for members to connect with each other (Small group and 1 on 1)
    • Facilitate engagement in our member Slack channel
    • Maintain metrics on our community engagement efforts

    Newsletter

    • Create an ongoing newsletter for community members
    • Regularly evaluate newsletter metrics within ConvertKit and determine any necessary adjustments to our strategy

    Investments

    • Schedule and run webinars for community investment opportunities
    • Aggregate member feedback on investment opportunities via Slack and email; coordinate with the investment team on any follow-ups required
    • Answer member questions about open deals

    Research

    • Conduct "best practices" research on community building
    • Curate the top resources on angel investing for our members, sharing them through Slack and our email newsletter on an ongoing basis

    Platform & Founder Community

    • Assist Vitalize portfolio companies with customer connections facilitated by our community members and broader networks
    • Track the connections and assistance provided to portfolio connections via Airtable
    • Manage our founder community in Slack

    Your Profile
    • You are a people person
    • You are extremely detail-oriented
    • You communicate proactively
    • You are passionate about innovation
    • You are resourceful and adaptable, with the ability to solve problems & improve processes
    • You are professional and organized
    • You are able to work independently and as part of a team
    • You are able to juggle multiple projects at once and have a high comfort with ambiguity

    Required Skills & Experience
    • Background in community building
    • Experience starting or leading a business or major initiative at school, work, a non-profit, etc.
    • 3+ years of work experience
    • Strong written and oral communication skills
    • High comfort with Notion, Slack, Airtable, ConvertKit, and other productivity apps.
    • Location is flexible although Chicago, San Francisco, or Los Angeles is preferred

    About Vitalize

    Vitalize is a venture capital fund that invests in seed stage software companies focused on future of work + learning. Vitalize has backed amazing startups such as The Mom Project, Placer.ai, Elevate K-12, Toucan, Zero Grocery, Enklu, Zingtree, and many more!

    Vitalize Angels is a community of 225+ investors writing 15-20 checks per year into high-potential pre-seed software companies in future of work + learning.

    To Apply

    Interested individuals should apply by DM'ing Justin Gordon on Twitter (@justingordon212) with a link to your application. This could include your resume, social media profiles, a video about how you would contribute to this role or a static document such as a deck or traditional cover letter. The application should highlight what you could bring to the role and should take someone five to ten minutes to review in its entirety.

    Note: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

    Apply Now

    Twitter Blue Community Manager

    Twitter

    Remote
    Community Management
    10/3/2021 3:25 PM
    The Position

    Help us build a new experience for Twitter's most dedicated users— and a completely new revenue stream for Twitter. As the community manager on Twitter Blue, our new premium features subscription offering, you’ll work directly with a talented and experienced team across Marketing, Research, Product Management, Design, and Customer Service to support our community of subscribers and launch exciting new features.

    What you’ll do

    This is an exciting opportunity for someone who is a skilled and empathetic communicator, passionate about education and community, and comfortable wearing many hats as part of a new product area and team within Twitter.

    As the Community Manager for this offering, you will be responsible for defining our community management strategy, engaging with and empowering members, and helping Product and Research teams to shape and evolve this offering around the community’s input and experiences.

    This position will work closely with Marketing, Research, Product, Design, and Customer Service, and will be focused on three objectives:

    Community Marketing

    • Define and execute social content and community management initiatives in collaboration with Marketing teams.
    • Manage community relationships at scale, including reviewing and responding to community Tweets in a timely manner.
    • Ability to quickly synthesize information in order to drive new tactics and communication based on conversation on platform.
    • Create enablement resources, including blogs, videos, and online events.
    • Identify community growth and engagement opportunities.

    Research

    • Support ongoing and targeted customer research.
    • Gain community insights and feedback of specific features and product changes.
    • Communicate actionable feedback to the Product teams.

    Support  

    • Work with Customer Service teams to provide additional support and scale the Subscription program for growth.
    • Escalate issues from the community as you see them and refer them to relevant teams within Twitter.

    Qualifications

    Skills and experience

    • You have 4-6 years community management (and/or user services) experience
    • You are already adept at using Twitter, Sprinklr, and/or Tweetdeck.
    • You have a strong track record of managing projects from concept to execution.
    • You’re able to take ownership of your work and manage your time independently.
    • Experience with Twitter analytics or analyzing social insights.
    • Because you’ll be Tweeting from corporate accounts, you are trustworthy, professional, and know to treat customers even better than they expect.
    • You have a keen eye for detail, and are a talented writer: telling a story in 280 characters while maintaining the Twitter tone of voice is a challenge you would enjoy.
    • You’re a great communicator, confident, personable, and comfortable working with internal teams and external community members.
    • You’re extremely well organized, and love creating systems that make everyone’s lives easier.
    • You’re capable of handling the pace and ambiguity that comes with working in a fast-paced tech environment.
    • You’re comfortable with (maybe even excited about) working on a distributed team, even post-COVID.
    Plus
    • Previous public relations experience.
    Apply Now

    MB/A Community Manager

    Morning Brew

    New York, Full-time
    Community Management
    9/29/2021 12:25 PM
    Overview

    As Morning Brew continues to expand, we have begun to prioritize revenue diversification beyond advertising revenue. And because we have built a heart loyal, 3,200,000-person audience, there is an opportunity to build new, valuable products for our readers that allow us to establish a direct monetary relationship with them. One such product that launched in 2020 is the MB/A (Morning Brew Accelerator) program, a virtual 8 week program designed to accelerate the careers of top performing professionals.

    The MB/A Community Manager will work with a small community team to implement the strategy that bridges content and community for the MB/A. This is a unique opportunity to join the new Education Division of Morning Brew and make a large impact on the participants in our MB/A program.

    Morning Brew is based in New York City, but this role is remote-friendly for all candidates.


    What you’ll do:

    - Build connections in the community through conversation moderation and creative initiatives

    - Work with the Lead Community Manager to ensure a similar high quality, personalized, fun, and engaging experience exists for all students across MB/A cohorts

    - Ensure adherence to our community playbook/guidelines to create an engaging, safe space for students to interact within

    - Work with the Lead Community Manager to assist with the operations of (virtual) events and speaker series for the community

    - Catalyze conversations on Circle to create a personalized and fully engaging community for all students

    - Contribute to external promotion of MB/A as appropriate

    - Ensure that moderation efforts are set up to scale with efficiency and quality across the platform

    - Assist in developing tools and features to monitor, track performance, and report on trends of user-generated content

    - As a member of the community team, be prepared to pivot and address new product needs as they arise


    What makes you qualified:

    - Experience managing a community and moderating discussion online

    - Experience with building engagement and creating initiatives for paid subscribers  

    - Strong understanding of business strategies, personal/professional development, business models, and timely business news

    - Strong written and presentation skills, published writing experience with public speaking experience is an asset

    - Deep curiosity and a desire to connect with all different types of professionals

    What else are we looking for?

    Character and integrity rank pretty high on the list. Our team is guided by our core values:

    - Curious - We strive to learn every day through constant questioning and exploration.

    - Purposeful – We do everything with the highest level of thoughtfulness, preparation and focus.

    - Empathetic - We are good, genuine people who embrace others' perspectives.

    - Challengers - We approach every day with an underdog mentality and are never complacent.

    Perks:

    While being surrounded by a bunch of cool people who look great in crewnecks is its own reward, we have plenty more to offer.

    - Unlimited sick and vacation time: And by “unlimited,” we mean absolutely unlimited.

    - Remote-work friendly: Work from home, work from the office, work from the moon — you decide.

    - 401(k) employer match: We want to help you prepare for the future, now.

    - Premium healthcare plans: Your health matters!

    - Work from home stipends: Upgrade your home office on us.

    - Annual learning credit: Want to learn something new? We'll pay for it.

    Morning Brew is committed to building a diverse and inclusive team that’s representative of our audience.

    Apply Now

    Local Community Lead

    Notion

    Contract
    Community Management
    9/29/2021 12:25 PM
    About The Role:

    We're lucky to have a vibrant, creative community building all kinds of cool things with Notion and sharing it with the world. They host online and offline events, make videos, share advice and templates, translate marketing into other languages, and so much more. This global community plays a huge part in inspiring users in ways we never thought possible.

    Now, we're looking for several community leaders to join our team as contractors, who can help rally, support, and shape our communities in three of our biggest markets: Korea, Japan and France. In this role, you'll serve as geo-specific Notion leaders and experts in the local community, helping us produce and share localized content, and more we haven't thought of yet.

    What You'll Do:
    • Build. You'll help us plan and execute ways for us to scale our local community programs while retaining the same warmth and kindness felt in the community since early on. This requires a lot of detail-oriented logistics - from setting up online events and meetups to building Notion templates, to helping community members succeed in their work.
    • Represent. You'll represent Notion in your country by speaking at conferences, becoming an extension of our brand on social media, helping out with PR efforts, contributing to online forums, and building relationships with local influencers.
    • Listen. You'll constantly monitor and participate in conversations about Notion in your country, surfacing sentiment, exceptional user-generated content, and feedback from both new and power users. You'll share insights and lessons directly with the team to influence product development, marketing campaigns, and more.
    • Test. The faster we can figure out what works, the sooner we can provide more value to the community. You'll identify metrics that actually map to our goals, use them to figure out what programs we should invest in, and relentlessly iterate.
    What We're Looking For:
    • You've built significant communities. You've helped create or moderate a vibrant community for yourself or a company before. You come with a toolkit of tactics to do this again for us. You love connecting people and helping others when the opportunity arises.
    • You're a Notion power user. You're comfortable building relational databases and sharing your own templates. You've watched dozens of the advanced tutorials on YouTube (and maybe created some of your own) and been to at least one Notion meetup.
    • You understand your local community. You have a deep understanding of what makes communities successful in your country.
    • You're already an evangelist. You enjoy helping people set up their Notion workspaces and spend a time teaching folks how to use the product or answering questions.
    • You're comfortable with video. You've created videos on YouTube or Loom and hosted webinars for a company. You're charismatic and clear in your communication style.
    • You're analytical. You know how to conduct experiments, understand metrics in a tool like Amplitude, and create reports.
    • You're familiar with social platforms. You're experienced with tools like Facebook Groups, Slack, Discord, and Telegram. You stay up to date with the latest tools that could help us foster stronger community.
    • You have a strong execution mindset. We're moving fast and there is a lot to do every day. You don't mind getting scrappy!
    Apply Now

    Senior Community Manager

    Slack

    Remote
    Community Management
    9/11/2021 1:10 PM

    At Slack, our mission is to make people’s working lives simpler, more pleasant, and more productive – and our users are at the heart of everything we do and build. We’re looking for a Senior Community Manager to join our team and support our most passionate customers and users.

    Our community mission is to empower all users to thrive in Slack and turn the champions of our community into force-multipliers who can share their knowledge with others at scale.

    In this role, you’ll oversee the management of the community from strategy through execution, working closely with cross-functional teams and business stakeholders to define, develop, and execute community related initiatives.

    This brand new role will live in Product Marketing, on our Community team, reporting to the head of Community. It is highly cross-functional, requiring partnership with fellow marketers and colleagues in product, engineering, sales, customer experience and more.

    Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like you, why not say hello?

    What you will do
    • Moderate, listen and engage regularly with our amazing community members, providing them with any support and resources they need, activating the community around a shared mission
    • Design, configure, and continually optimize the community digital experience
    • Cultivate a sense of trust, care, well-being, inclusiveness, and belonging in the community
    • Develop and implement internal and external community advocate programs to motivate and incentivize top community contributors
    • Develop and maintain a comprehensive set of community guidelines and policies
    • Monitor community health and produce reports on relevant issues and outcomes
    • Represent the voice of our community in cross-departmental communications, sharing trends, pain points, and sentiments
    • Understand how to manage difficult situations within the community with tact and to escalate when appropriate
    • Identify sources of churn in the community and come up with creative ways to reduce churn
    • Meet regularly with internal stakeholders providing community insights, updates and guidance on ways to engage with the community
    • Develop and manage a robust community content strategy ensuring accuracy and relevancy
    What you should have
    • 4-7+ years of related community management experience building, managing and scaling online communities
    • Empathy, you understand community feedback and will put yourself in their mindset and make actionable decisions based on it
    • An affinity for Slack the product
    • You have worked with cross-functional teams (Marketing, Product Management, Customer Success) to plan and execute supporting community activities
    • You have worked with one or more community platforms (e.g., Salesforce Experience Cloud, Lithium/Khoros, Jive, Higher Logic/Vanilla, Telligent/Verint, inSided)
    • Excellent teamwork and written/verbal communication skills
    • Strong interpersonal skills, ability to develop relationships and communicate with all levels of the organization and with outside groups
    • You are able to manage deadlines and work collaboratively in a fast-paced, highly dynamic environment; highly organized, with the ability to work with multiple teams in different countries
    • You are comfortable with ambiguity
    • Maturity to prioritize and understand where to introduce new processes without slowing things down
    • ‍A strong generalist, you can seamlessly shift gears between different working styles and regularly learn new processes
    • Passionate about being a community and customer advocate with a willingness to go the extra mile to serve our customers
    • Experience at an enterprise software company is a plus

    Slack is a layer of the business technology stack that brings together people, data, and applications – a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses and teams of all kinds use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco, CA and has sixteen offices around the world. For more information on how Slack makes teams better connected, visit slack.com.

    Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

    Come do the best work of your life here at Slack.

    Slack is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Slack is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.

    Visa sponsorship is not available for candidates living outside the country of this position.

    Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

    Apply Now

    Senior Community Lead

    Citi

    New York
    Community Management
    9/11/2021 1:10 PM
    Overview

    Citi’s technology team is growing at lightning speed, and we’re looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business. Citi’s technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

    About the Role

    The Community Outreach role is part of a globally distributed team focused on driving community engagement with the initiative and ensuring that developers are well-informed about the programmer and have a powerful voice to raise issues and shape the approach. The Community team is a key strategic function and will take part in wider departmental initiatives.

    A key component of the role is supporting the cultural transformation of ICG Technology. A powerful cultural vision must be widely known to have effect and awareness of our vision is thus the fundamental foundation of our culture change. Another key element is soliciting feedback. In addition to the direct benefits of feedback, making your voice heard is the key to self-empowerment. Mechanisms for soliciting feedback can therefore accelerate and reinforce cultural change as well as acting as an indicator of cultural impact by the wider programmer.

    About the Department

    Developer Engineering is a new function within ICG Technology. Our mission is to make it easy and enjoyable for development teams to go from a business idea to delivery of an innovative production solution. This will be done by improving and upgrading our tools, streamlining our processes, automating and strengthening our controls, and helping development teams adopt modern ways of working.

    This new initiative represents a key investment in our future development capability. We are assembling an expert team to transform the working environment of the 18,000 people who make up the ICG development community and help them dramatically change their approach to developing software across the many different technologies we support. This is a challenging remit, but with the scale and variety comes a unique opportunity to be agents of cultural and technical change who have a huge impact on the bank.

    Key Responsibilities:
    • Contributes as part of a distributed community team located in key development centers globally
    • Key figure in their region, advertising initiatives underway and encouraging feedback and engagement from developers
    • Leverages existing communities (such as Engineering Excellence) and builds new ones around key initiatives or areas of interest
    • Solicits feedback and contributes to the community ideas portal, ensuring local participation
    • Executes a localized communications strategy
    • Contribute to campaigns, bringing local culture and character to them, tuning as required
    • Pain points management and backlog grooming (feeding into DevOps team)
    • Drives positivity and constructive discussions without sugar-coating current issues
    • Ensures their region is well-represented and acts as a local face for the initiative
    Characteristics:
    • Charismatic and engaging person who can stand their ground in the face of disagreement or cynicism
    • Excellent communicator who gets on well with others, building strong professional relationships
    • Strong public speaker, able to engage and excite audiences
    • Great writer, able to shape persuasive articles
    • Able to negotiate and influence at all levels
    • Collaborative by nature, builds partnerships across the firm
    • Creative and innovative, brings different angles to problems and provides new solutions
    • Risk and security focused, putting diligent risk management and security at the core of everything they do
    Experience:
    • Proven track record of excellence in communications
    • Great knowledge of the development process, ideally from working with development teams in a banking environment

    This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive The IT Business Lead Analyst is a senior-level position responsible for liaising between business planning.

    Responsibilities:
    • Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high-impact projects
    • Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment
    • Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives
    • Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry standards
    • Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decisions
    • Supervise day-to-day staff management issues, including resource management, work allocation, mentoring/coaching and other duties and functions as assigned
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
    Qualifications:
    • 6-10 years of experience
    • Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis
    • Experience with all phases of Software Development Life Cycle
    • Comprehensive knowledge of the principles of business analysis
    Education:
    • Bachelor's degree/University degree or equivalent experience
    • Master's degree preferred

    Apply Now

    Internal Communications Manager

    Productsup

    Berlin
    Community Management
    9/11/2021 12:51 PM
    Your role and goals:

    We are looking for an internal communications manager (m/f/d) who can support our global internal communications strategy and needs. In this role, you’ll develop and execute a strategic internal and executive communications plan. You will align internal and executive messaging with the company’s vision, mission, and strategic objectives.

    You will do this by working with cross-functional teams: partnership with People and Operations, Marketing, and Leadership to execute communication initiatives from concept to delivery.


    In your first 3 months you will:
    • Get to know our culture, company, and ecosystem
    • Help develop the internal communication calendar and ensure deadlines are met
    • Manage the monthly Town-hall and be involved in other activities
    In your first 6 months and beyond you will:
    • Establish a framework for internal communication and define our messaging
    • Draft an internal communication strategy that supports our mission and culture
    • Execute in close cooperation with the various owners and stakeholders
    What you bring to the team:
    • Proven experience in a similar role in a scaling tech environment
    • Native-level English, proficiency in German is a plus
    • Experience working with many different stakeholders and senior leadership
    • Efficient, structured, and quality-oriented working style with sharp attention to detail and great organizational skills
    • Self-motivation and eagerness to take initiative and ownership
    • Familiarity with communication tools, resources, and trends
    • Incredible attention to detail, an eye for design, and powerful storytelling
    • Employee-and-audience-centric and work tirelessly to create an environment of open communications
    What we offer you:
    • Permanent position with an attractive salary
    • Many professional growth opportunities
    • Awesome workplace in the heart of Berlin at Alexanderplatz
    • Healthy working environment including fresh fruit, drinks, and Urban Sports discount
    • Relocation & bureaucracy assistance
    • Ongoing internal and external trainings
    • Home office options & flexible working hours
    • A highly motivated, international team
    • Two big company events + two individual team events annually
    • High level of personal responsibility and impact
    Do you have what it takes? We'd love to hear from you!

    We know CVs don't always tell the whole story, so in addition to submitting your CV feel free to let us know why you're interested in this role in a short cover letter (~100 words).

    Apply Now

    Community Lead

    Luma

    Remote
    Community Management
    9/7/2021 5:44 PM

    Our users host yoga classes, ballet lessons, trivia nights, book clubs and more. They are incredibly talented community leaders who work hard to create welcoming, safe spaces for their members to grow and learn together.

    ​As the Community Lead, you will be the first non-technical member of the team and will work on two things:

    1. ​Creating a supportive community for our current Luma hosts
    2. ​Working with prospective hosts and onboarding them to Luma
    What does success look like?
    • ​You genuinely care about people. People who meet you remark on how present and warm you are.
    • ​You are resourceful and will do anything it takes to unblock yourself.
    • ​You communicate your thoughts and decisions clearly and proactively, and develop an efficient feedback loop with the product team that allows us to move fast and to the right direction.

    ​Sounds like you? Reach out to jobs@lu.ma.

    Apply Now

    Community Manager

    Magic Labs

    Remote
    Community Management
    9/2/2021 3:19 PM

    Description

    Magic is an early stage, fast-growing contender to transform the antiquated user identity space by eliminating the need for passwords, with backing from top investors such as Tiger Global, Lightspeed Ventures, SV Angel, Social Capital, Northzone, Placeholder, Naval Ravikant, Alexis Ohanian, Ryan Hoover, and Balaji Srinivasan.

    Our mission is to safeguard the trust between users and Internet services by establishing a secure and authentic digital identity. Magic's vision is to build the passport of the internet. We are looking for team members who are not afraid to push beyond the status quo and create the most straightforward, most secure, and most long-term sustainable identity solution for app developers and end-users. This is a unique opportunity to help us disrupt the world of authentication.

    Magic is hiring an experienced community management expert to own the strategy and day-to-day operations of our social listening and engagement efforts.

    We’re looking for a creative and experienced communicator to grow and engage Magic’s community across multiple social channels. Our Community Manager will be responsible for developing and managing campaigns that inform and inspire a diverse audience including developers, customers, and other Magic champions.

    "Any sufficiently advanced technology is indistinguishable from magic." - Arthur C. Clarke

    Requirements

    In this role, you will:

    • Ideate and build creative, impactful social media and influencer campaigns to support our biggest initiatives
    • Manage and evolve Magic’s day-to-day organic social media presence — owning our content calendar, driving production, and defining an approach to grow followers, engagement, traffic, and customer acquisition
    • Partner with Design, Product, and Growth teams to build awareness and excitement for new product features, share inspiring customer and employee stories, and respond to issues as they arise
    • Share feedback and insights from our community that can inform our overarching Product, Marketing, and Customer Success strategies
    • Keep a pulse on social media and cultural trends to identify opportunities to deepen engagement with developers and introduce new people to Magic
    • Design and execute social media reporting on key metrics, including growth in fans/followers, engagement, traffic, and revenue
    • Lead influencer marketing programs from pitch to execution

    What you bring to the team:

    • Excellent communication skills with in-depth understanding of social networks’ (Twitter, Instagram, LinkedIn, Reddit, YouTube) culture and audience base
    • 3+ years experience in social media and/or community management, with expertise in the social landscape to inform strategy, creative, and campaigns
    • Creative ideas about how Magic can evolve on our current social channels and new ones as we reach new audiences
    • The ability to think about social as a community platform, and strategize ways to grow community and loyalty via social media
    • Understanding of social networks best practices in design, functionality, users
    • Experience working with an internal creative team to produce social-first content
    • Proficiency in third-party social media tools (i.e. Sprinklr, Netbase)
    • Customer empathy and a strong bias for action
    • Growth mindset, with the ability to iterate quickly and improve on results

    Bonus:

    • Experience engaging technical audiences
    • Experience with developer forums like IndieHackers, Dev.to.
    • A portfolio of content you’ve produced across a variety of social channels
    • You have existing relationships within the developer community

    Magic is remote-friendly, though we would prefer this role specifically to be in a timezone where we can have more hours overlap with the North American team members due to the need for frequent communication and collaboration. #LI-Remote

    At Magic, we're looking for team players with passion, empathy, perseverance, and integrity. You're encouraged to apply to this position, even if your experience doesn't precisely match the job description. Your talent and merits will stand out. At Magic, we welcome diverse perspectives and people who aren't afraid to challenge assumptions and the status quo.

    Apply for this job

    Apply Now

    Education Community Manager

    Canva

    India
    Community Management
    8/29/2021 11:03 AM
    About the job

    * This is a 6 month contract for applicants based in India/who are Indian

    At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture and remarkable growth trajectory – we’re out to change the world, one design at a time.

    Since launch in August 2013 we have grown exponentially, amassing over 55 million active users across 190 different countries who have created more than 4 billion designs. We are one of the world’s fastest growing technology companies and we have only achieved about 1% of what we are capable of!

    About the team and role:


    Our brand team’s mission is to make Canva the most loved brand in the world. As Canva’s education community manager, you will be responsible for developing and executing a strategy that brings our teacher’s community of Canva users closer together and make them fall in love with our brand and product but also the values it stands for.

    You’ll be a creative and compassionate community leader and a rock-star content creator with experience executing across social media communities. You’ll be a people’s person, a risk taker, embrace experimenting with new ideas, thrive in ambiguity and love big challenges. You’ll do everything you can to help the members of our communities and be a fountain of knowledge when it comes to community building, viral campaigns, emerging conversations, trends, tools and social and community insights.

    Responsibilities
    • Produce engaging content to educate, inspire and entertain our community of teachers. This will include video tutorials, webinars, engagement posts, fun design challenges, product launches, case studies, live events, and quirky promotional content.
    • Brainstorm and develop campaigns and new content ideas Develop a content calendar to ensure a constant supply of relevant content in our teacher’s community.
    • Grow the community in the form of new members/followers, monthly active members, and engagement
    • Engage and share the #Canvalove with the community through your witty, empowering, and engaging responses
    • Perform daily admin tasks to ensure the good functioning of our Canva communities: members and posts approvals, answering members’ questions, etc.
    • Work with our creative team to create impactful content that help build a sense of community, educate our user base, or build brand awarenessLiaise with the other community managers at Canva to align content, tone of voice and branding across individual social media profiles in selected international markets.
    • Create monthly insights reports and keep track of KPIs to analyze content performance across the Canva communities on Facebook.
    Experience you will need
    • At least 3 years experience in organic / user generated content social media and community strategy and execution.
    • Experience creating content for social media and communities (Facebook, Instagram, Twitter)
    • Experience managing large Facebook groups, ideally for a local brand
    • Expert knowledge of social media networks, and how best to leverage them to create passionate communities (Facebook, Facebook groups, YouTube, Instagram, Linkedin, Pinterest, Twitter, Tik Tok)
    • The ability to juggle multiple tasks and competing priorities whilst delivering quality and timely content
    • While we won’t be taking any blood samples, we’d love to see some Startup DNA – you will need to be flexible, pragmatic, strategic, tenacious, and take ownership of deliverables and outcomes – ya gotta have hustle
    When applying to this role, please provide the following:
    • Your resume
    • Previous work samples

    Apply Now

    Community Manager

    Klarna

    Columbus
    Community Management
    8/29/2021 11:03 AM
    About Klarna


    Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.


    WHO YOU ARE


    Klarna is looking for an individual with a deep understanding of social media, communities, and engagement strategy, and must have a pulse on current events and culture. The ideal candidate will have the ability to combine creativity and business acumen in order to support our online community of customers. Prior experience moderating real-time conversations on social media for a brand is a must. Strong verbal and written communication skills, and basic typing and computer skills are essential to this role. Excellent interpersonal skills are also a must. A great listener, with empathy towards multiple or alternative viewpoints, experiences, and motivations or priorities.


    What You Will Do


    We are in rapid growth mode in the US and are looking for a bright and enthusiastic community manager to join our social media response team in the US. This role sits within the service delivery domain with a line into the marketing competence. And will work very closely with the US Social Lead, Customer Service, and other cross-functional teams, specifically targeting community management and engagement. The right candidate enjoys a fast-paced environment and to succeed must have the ability to adapt to change and prioritize their work effectively, without sacrificing the authenticity and creativity we wish to convey in the responses to our customers. This position reports into our US B2C Social Lead and Social Media Response Customer Service Lead. Current platforms being leveraged include but are not limited to Facebook, Instagram, Twitter, TrustPilot, Apple App Store Reviews, Google Chrome Extension reviews, and Google Play. With the eventual addition of Youtube and Tiktok.


    Responsibilities
    • Ongoing/daily consumer engagement and customer service
    • Able to navigate various Klarna social platforms to engage with customers in a positive and creative way that goes the extra mile to surprise and delight.
    • Become a master of the “Klarna voice”, to contribute to the continuity and quality of customer experience across platforms in regards to all customer comments and requests
    • Identify opportunities to surprise, delight, and show our community members how much we appreciate them.
    • Escalate and flag issues as needed to keep the community a trusted space for customer service and engagement - Klarna prides itself on individuality and inclusivity!
    • Identifying actionable insights and establishing best practices
    • Constantly gather feedback from the community and share it with relevant internal stakeholders.
    • Stay current on new social media tools, best practices, competitive activity, and trends in customer engagement
    • Attend bi-weekly meetings with the customer service branch of social media to ensure alignment, communicate trending topics and continue to align on the tone of voice
    Requirements
    • Bachelor’s Degree required in marketing, communications, or related field.
    • Min 2+ years of experience in community management or social media copywriting roles.
    • Strong strategic and analytical skills, with the ability to spot trends on the fly and leverage insights to draw sound recommendations.
    • Proven skill and passion in building communities and engaging with consumers.
    • Excellent judgment and decision-making capability, including knowing when to escalate and how to prioritize.
    • Willing to go the extra mile to serve our shoppers.
    • Exceptional written and verbal communication - can effectively own brand voice in all communications.
    • Flexibility & ability to work in a fast-paced and dynamic environment.
    • Empathetic, creative, and able to embody the Klarna spirit when providing customer care.
    Preferred Qualifications.
    • Experience working in a fast-paced, entrepreneurial, and fluid environment, adapting, spotting issues early, and escalating.
    • Previous experience in the payments, tech, or retail space is a plus.

    Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.

    Apply Now

    Social Media Manager

    Shein

    Ireland
    Community Management
    8/29/2021 10:30 AM
    About the job
    1. To conceive creative and attractive content and release it on live streaming platform and social media including Instagram, TikTok, Facebook, YouTube and Twitter.
    2. To work closely with the video team and give the appropriate and creative ideas on during the video shootng, script writting, post producton.
    3. To Work with influencers and KOLs, will be responsible for the management of influencers.
    4. Open minded, has deep understandings of fashion industry and be able to keep tracking on the fashion trends.

    Apply Now

    Community Manager

    OpenSea

    Remote
    Community Management
    8/29/2021 10:38 AM

    OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs, which are digital goods endowed with property rights. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. NFTs have brand new properties that go beyond traditional digital items: they’re unique, provably scarce, liquid, and usable across multiple applications. At OpenSea, we're excited about building a brand new economy from the ground up based on true digital ownership and proud to be recognized as Y Combinator's #29 ranked top private company.


    When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. Our team has varied backgrounds from Stanford, UC Berkeley, Georgia Tech, Waterloo, San Jose State University, DePauw University, SUNY schools as well as those who signed record deals with Universal Music Group instead of pursuing a traditional college education. While we have experience at many of the FAANG companies, we've also worked at places like Artsy, Lime, a varying degree of start ups as well as a self-made jewelry business.


    At OpenSea, we know it's critical to celebrate and support our differences. Employing a team rich in diverse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


    OpenSea is looking for an entrepreneurially-minded individual to act as an evangelist, liaison, and onboarding specialist. Ideally, this individual would be a self-starter with experience using decentralized technologies, combined with some experience in customer success and marketing at an early stage software company.


    Responsibilities

    - Onboard new users and ensure their continued success as NFT traders.

    - Provide customer support via Zendesk, Discord, Slack, and Telegram.

    - Maintain and promote a vibrant community culture.

    - Synthesize insights from community interactions and surface critical issues to the engineering team.

    - Audit new collections and projects applying for more visibility on OpenSea.

    - Preemptively protect buyers from fakes and responding to reports.

    - Keep internal and external informational resources up to date in an environment of rapid iteration.

    - Contribute ideas and effort to our brand, content, and community strategies.


    Desired Experience

    - Ability to provide support for questions that arrive outside of American timezones (Europe, Africa, and Asia)

    - Understanding of and passion for decentralized technology.

    - Strong work ethic, hustle, communication, writing ability, and business development sensibility.

    - Comfort with semi-technical tasks like using an admin panel and running scripts from the command line or willingness to learn how to do them.

    - Deep curiosity, relentless resourcefulness, and a growth mindset.

    - Perfect comfort with frequent context switching.

    - Ability to effectively prioritize tasks in a rapidly shifting landscape.

    - Patience for helping out the new and unacquainted!

    - (nice to have) Experience leading a community.

    - (nice to have) Marketing experience.

    - (nice to have) Experience writing HTML.

    - (nice to have) Familiarity with WordPress.

    - (nice to have) Deep experience using decentralized technologies.

    APPLY FOR THIS JOB


    Apply Now

    Community Manager

    RevGenius

    Remote
    Community Management
    8/29/2021 10:46 AM

    Community Manager


    The Community Manager will serve as a key player of the Community team within RevGenius, ensuring that members have a tremendous experience every time they engage with our community. The RevGenius Community , launched June 2020, is the go-to destination for revenue professionals.


    Key Responsibilities


    • Onboarding new members - You’re going to define a vision for making joining our community delightful. You’ll test analog and digital ideas, see what works, and iterate accordingly. You’ll help bring them to their first ‘A ha’ moment!
    • * Community Events - You’ll be organizing all the programming in the community - surveying members and sponsors to figure out the best programming to drive engagement and learning.
    • Driving Engagement - You’ll be a friendly face in our online community, seeding conversation and helping funnel our community member’s natural energy.
    • Investigating and Testing new ways to connect - You’ll be investigating new tools and methods to help our community live up to its ideas, learning from best practices, and testing ideas of your own.
    • Partnering with Product on new ways to drive community engagement - You’ll work closely with our Head of Product on building our priorities based off of what you’re learning as a community manager.
    • Role reports to head of Operations



    Requirements:


    • 1+ years of experience implementing and managing engagement, gamification, awards, and member group programs at other communities
    • Passion for engaging, connecting, and moderating
    • An empathetic mindset to deliver a wonderful experience for others
    • Results-driven mentality
    • Excellent written and oral communication
    • Willingness to test, measure and iterate based off of the lean start-up loop
    • Experience community moderating - You’ve run a community and can talk about experiences where you went above and beyond to make community members feel welcome and valued.
    • Experience with moderation tools - You’re a pro at using 3rd party community tools such as Slack, Zoom, and know about interesting future tools (like Hopin, Spatialchat, LunchClub, Donut)
    • Interest in groups and group dynamics - You’re intellectually curious about how to make online education work at quality and scale. You enjoy geeking out on learning science and user psychology with our cross-functional team.


    About the Role


    • We are currently seeking a community manager to join in a 6-month contract to hire role, with potential for full-time employment.
    • We would consider part-time contract work on a case-by-case basis.
    • This role is remote


    Apply Now

    Community Manager (Creators)

    Commonstock

    Remote
    Community Management
    8/11/2021 3:41 PM

    Commonstock makes finding quality investing information easier. We are building a social network that amplifies the knowledge of the best investors, verified by actual track records. Community members link their existing brokerage accounts (Robinhood, Coinbase, etc) and share their real portfolio, performance, and trades (by percent only, we never share dollar amounts). Commonstock is not a brokerage, but a social layer on top of existing brokerages helping to create more engaged and informed investors.


    So far, we have focused all of our effort on organic network effects. As a result, a cult-like community has formed and is rapidly expanding. We are well capitalized and our team comes with experience across the investing and tech landscape, from hedge-funds and VCs to big tech and small startups. Last year we announced our $10M round from some of the best VCs in the world, including Floodgate, QED, Resolute, Upside, Abstract, and Social Capital.


    What We Look For


    Our Community Team will be who users interface with on the day-to-day. As a member of this team you’ll be representing Commonstock’s values in everything you do. The main goal of this team is to help create an engaged, thoughtful, and delightful community.
     
    We are looking for a Community Manager who will support our community. You have an understanding of social platforms and what works best on each. Additionally, you have deep empathy for the creator. 

    • Experience engaging and supporting members of a community
    • You may have experience in Account Management or other supportive functions
    • Ability to maintain relationships and organize cross-functional projects
    • Experience within the financial services and/or content-creation space
    • A strong interest in investing, personal finance, corporate strategy or anything else related to private or public investing
    • Organized and thoughtful in helping catalyze content creation
    • Deep user empathy and strong communication skills
    Nice to haves
    • You have experience onboarding people through a new experience
    • Experience trouble-shooting with users and tracking feedback from said users
    Hiring Thesis
    • Quality over quantity will lead to small, flexible teams with massive output
    • Aim for a diverse group who has a passion for investing & financial health
    • Every teammate shapes product & strategic direction
    • Every teammate can hire & inspire talent
    Apply Now

    Head of International Community

    Reddit

    Remote
    Community Management
    8/10/2021 11:21 AM

    Reddit’s mission is to bring community and belonging to the world, and we’re looking for a passionate community expert and global operator to play a vital role by leading our international community expansion.

    Reporting to our VP of Community, this new role will be responsible for setting and operationalizing the strategic vision of international community development and growth. You will launch local Reddit communities in new markets, build and develop the international community team, and identify and bring to life community programs that help make Reddit a daily destination in each new country. You will be a global steward of Reddit’s mission by ensuring our communities are truly local – filled with authentic local content and context, not simply distributed.

    We're passionate about community at Reddit. If you are too, join us and help bring community to everyone, everywhere.

    Responsibilities
    • Own and operationalize Reddit’s international community expansion strategy
    • Develop sustainable community and content growth programs  
    • Build and prove out a community expansion playbook  
    • Recommend a team structure and hiring map to build out a global community organization
    • Evaluate and communicate progress of ongoing community development projects
    • Provide analysis of key community drivers to guide product development and marketing campaigns
    • Develop a roadmap of international expansion experiments in partnership with cross-functional teams, using community insights, global market data, and community growth best practices  
    • Oversee the long-term, sustainable success of Reddit’s international communities
    Requirements
    • 8+ years supporting international expansion for consumer platforms across community, strategy, and operations
    • Proven success launching consumer products or services in new markets without an existing presence
    • Track record of building successful community growth roadmaps
    • Deep understanding of differing community needs and perspectives across markets and cultures
    • Ability to develop strategic insights from qualitative and quantitative research
    • Unwavering grit; a love for solving new problems, both practical and conceptual
    • High comfort level blazing new trails and exploring new ideas
    • Experience building and leading cross-functional and cross-cultural teams
    • Excellent presentation and storytelling skills
    • Ability to travel internationally on a consistent basis
    Exceptional Candidates will have
    • Experience living and working abroad in a non-English speaking country
    • Experience with user generated content and crowdsourcing models
    • Fluency in languages besides English

    What You Can Expect From Us:

    Competitive Healthcare Benefits Package
    Quarterly Dependent Care or Pet Care Stipend
    Family Expansion Benefits
    4 Months Parental Leave with Flexible Return-To-Work Programming
    Professional & Personal Development Stipends
    Unlimited Vacation, Annual Travel Stipend, and 10 Paid Holidays
    Onsite Wellness Classes and Wellness Stipend
    401k Plan with Employer Contributions
    Monthly Commuter Stipend
    Monthly Cell Phone Allowance
    Paid Volunteer Days, plus Reddit For Good Volunteer Opportunities

    Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at ApplicationAssistance@Reddit.com.

    Apply Now

    Community & Creator Manager, International

    Clubhouse

    Remote
    Community Management
    8/4/2021 6:31 PM

    As a member of the international team, you’ll work closely with our international community and creators to help build a world-class Clubhouse experience.  During the pandemic, we are working remotely. This role will be open to both local and US-based, remote candidates. We will have an office in San Francisco when we are able to safely reopen our office for those who prefer to work in person.

    Who you are

    You love discovering new talent. The international team identifies and engages our top content creators globally — a group that’s quickly growing. Many of these creators are responsible for some of the most interesting conversations and moments on Clubhouse and are building the media companies of the future. The international team makes sure that Clubhouse creators around the world have an incredible experience and achieve success on the platform.

    You believe everyone has a voice. We believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of social live audio and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

    You bias towards action. You like to identify and solve problems - favoring practical choices, speed and putting creators first. You focus on the things that matter and push back on things that don’t. You make deadlines for yourself and you move fast.

    You’re scrappy and entrepreneurial. You thrive in fast-paced environments and are comfortable with not knowing the answer to something. You are willing to roll up your sleeves no matter what the challenge is.

    You take pride in what you do. You care deeply about your work. You read through details and think about every bit of the creator's experience. If something seems off, you come up with a good solution and fix it without being asked to do so. You’re proactive with suggestions and people know they can count on you to get things done.

    You enjoy your work. You love what you do, think about it in your free time, and often find yourself building at strange hours—not because you feel you have to, but because you’re so excited to create something big for the world. Your favorite thing to do is to take on a huge challenge and pull it off.

    You care about doing the right thing. You value diversity and go out of your way to ensure others feel welcome. You enjoy hanging out with your teammates, have a low-ego, and make the workplace more fun for everyone.

    What you will do

    You’ll work with the world’s most innovative creators. As part of the Clubhouse team, you will move fast. As part of the community and creators team, you’ll be responsible for establishing and managing strategic relationships with our top audio creators and best in class community members. You will be responsible for providing the insight, strategy, education, tools and overall support  that make it possible for creators to express their creative ideas and help build and engage their audiences.

    You’ll grow and improve rapidly. At Clubhouse you’ll be working with an incredible team, who love to learn from and teach each other. You’ll find yourself stretching to new areas, immersed in feedback, challenged by your teammates, and growing your skills on a daily basis.

    You love building and owning relationships.  You'll have a unique opportunity to create long-lasting relationships with your portfolio of creators and to apply and hone business skills in an entrepreneurial environment. 

    You’ll be an owner. We believe in hiring people and giving them as much responsibility as they can handle. Whether it’s leading our most innovative creators or building new innovative programs, we’ll make sure you are always pushing yourself to new levels. 

    You’ll create something meaningful. Social products allow people to connect in ways that were never before possible. When the telephone was invented, it suddenly allowed people to speak with others across the world. Thanks to FaceTime, grandparents everywhere can now watch their grandchildren grow up. At Clubhouse, you’ll be figuring out something entirely new for the world—a positive product that brings people’s voices together for deep and meaningful conversations, creates new relationships, builds empathy across cultures, entertains people, and helps people develop ideas that change the course of their lives.

    Apply Now

    Community Operations

    Contra

    Remote
    Community Management
    8/2/2021 12:53 PM

    Contra is transforming the future of independent work. We are looking for a Community Operator to join our fast growing community team and help us build the best community for independents.

    You will be responsible for developing our community content strategy, actively responding to community support questions and running our ambassador bootcamp programs. You'll be wearing many different hats in this role

    How you’ll make an impact:
  • Goal driven with community initiatives and responsibilities
  • Work closely with team members across our community, marketing/social, product/research and operations teams to understand our user and team needs.
  • Create organized, scalable systems that are thinking into the future.
  • Identify systems that can be improved and create a game plan of how to implement changes.
  • Engaging with independents across the world in our community slack
  • You’ll be successful here if you:
  • Thrive in a remote-first environment
  • Have prior experience working independently (nice to have)
  • Are motivated by having autonomy, flexibility and end-to-end ownership
  • Passionate about bringing communities together and helping users better understand a product
  • You are an A+ communicator (both verbal + written) that has a strong track record in creating alignment across stakeholders
  • Are located in a timezone within 3 hours of San Francisco
  • How Contra can add value for you:
  • Remote-first culture
  • Health benefits for all team members
  • Well-funded company built to scale
  • Competitive salary + equity
  • Generous vacation policy + paid holidays off
  • Flexible parental leave
  • No Meeting Wednesdays
  • Half day every third Friday of the month
  • Themed meetings, games, and other fun team-bonding activities
  • A custom slack emoji, just for you
  • Our interview process
  • Complete a self-assessment form (10-15 minutes)
  • Interview w/ Zoë (30-45 minutes)
  • Interview w/ Madi + Sam (30-45 minutes)
  • Interview with Founders (30 minutes)
  • You will receive a final answer from Contra no later than 48 hours after your final interview

    Apply Now

    Community Manager

    MicroConf

    Remote
    Community Management
    7/27/2021 11:22 AM

    We are looking for someone to join our small, fast-moving team as a Community Manager, responsible for advancing both brands through:

    • Community cultivation, development & moderation
    • Email, content, and social media marketing
    • Customer and community support management
    • Additional special projects
    What’s Different About This Job?


    We achieve surprising results with a small team of folks who have an impact on a large number of ambitious software entrepreneurs.


    Under the direction of MicroConf’s Event Director and TinySeed’s Program Director, you will support, nurture and grow our two separate, but intertwined, communities of founders.

    You will be responsible for various administrative duties, online Slack community moderation and engagement, email and blog communication with founders fielding mentorship requests, onboarding new founders, social media, and more.


    Responsibilities

    Community Management: We use Slack as a community forum for both organizations.

    Member Development

    Improve and manage onboarding and welcoming processes for new members
    Facilitate introductions and host new member orientation conversations on a regular schedule. (video-based, text-based, or audio-based)
    Understand the personality and thought leadership assets available within each community and nurture their participation to the benefit of all members
    Implement the MicroConf Connect Ambassador program by recruiting and cultivating members into leadership roles
    Connect TinySeed Founders with appropriate mentors and facilitate mentorship requests


    Moderation

    Review and update ongoing community rules, codes of conduct, and standards that reflect the MicroConf and TinySeed values and its members’ expectations.
    Provide constructive feedback to community members who are not abiding by established guidelines

    Communications Management:

    Based on the needs of the Event + Program Directors, you will be responsible for creating and implementing communications plans across a variety of modes.

    Email

    Management of the TinySeed + MicroConf email communications calendars
    Implement email marketing plans.
    Email copywriting

    Social Media

    Create and manage a social media content calendar
    Create or source video, audio, and graphic content for sharing
    Source content that might be relevant to our social media audiences
    Engage in conversations on social media, mostly Twitter, including amplifying posts of our community members
    Recommend social media marketing strategies for continued growth and exposure

    Other Responsibilities

    Work closely with the Program Director and Event Director to handle administrative tasks and special projects as needed
    Proactively make and implement recommendations on how to improve our community and better serve our founders
    Be available to our team as a second-tier line of help for unusual problems when needed
    Suggest and lead projects you think will enhance what MicroConf and TinySeed have to offer

    Qualifications

    5+ years of experience in high-speed environments with a focus on community, communications, or social media.
    A high level of familiarity with early-stage startups and founders. Bonus points if you are already a member of the MicroConf Community.
    Strong interest in working within the startup and venture capital space.
    Skill working with online tools such as GSuite, Zapier, and web-based CRMs.
    Proven ability to work autonomously and strong attention to detail – a must-have!
    We’re a small team, so you may be expected to take the lead on a project, learn a new skill, or do something you may not be familiar with, but are interested in trying out.
    Excellent written communication skills. Ability to adapt the voice of our brands.
    Based in the US(preferred), Canada, South America, or Western Europe and willing to have five hours of overlap with US Central Time.

    Tools that are helpful for you to know

    Slack (Expert)
    GSuite (Expert)
    Notion (Proficient)
    CRM Software (Proficient)
    Graphics Editing Software (Not Required But Helpful)
    Video Editing Software (Not Required But Helpful)
    Audio Editing Software (Not Required But Helpful)

    This is a full-time, remote position with occasional in-person gatherings.

    Apply Now

    Community Manager

    Amplitude

    Remote, US
    Community Management
    7/27/2021 11:14 AM

    As a Community Manager, you will own and drive the strategy of the Amplitude Community by partnering with the Support, Customer Success, Marketing, and Product teams at Amplitude. This resource is crucial in driving key initiatives within our self-service, scale, customer advocacy, acquisition, and adoption programs. We’re seeking someone who is passionate about relationship building, is an advocate for our users and has strong written and verbal communication skills.

    As a Community Manager, you will:
    • Use data to understand the community’s impact on customer acquisition and product adoption
    • Member engagement - monitor community channels; listen and respond to members; increase community membership; establish relationships with active community members and assist them
    • Content creation and distribution - plan, source and distribute content that promotes Amplitude and grows the community
    • User Groups - coordinate in-person community events
    • Establish and track important community metrics
    • Optimize for the best community experience
    • Develop and implement internal and external community advocate programs to empower and incentivize top community contributors
    • Be the voice of the community in internal communications, sharing trends and feedback
    You'll be a great addition to the team if you have:
    • Minimum 2 years of experience leading a customer/user community of an established B2B SaaS platform.
    • Passionate about growing customer communities and engaging customers within them.
    • Understanding of the B2B SaaS marketplace, and the confirmed routes to market utilized to reach business customers.
    • Understanding of search engine optimization and other practices that help to drive traffic to the public-facing pages of a community.
    • Strong planning and organizational skills.
    • Ability to work strategically as a proactive self-starter with independent decision making, driving rapid work delivery, and having a hands-on approach.
    Apply Now

    Community Manager

    Codecademy

    New York
    Community Management
    7/27/2021 11:12 AM

    As a Community Manager you will build global community programs to facilitate collaborative learning. You’ll scale our programs worldwide, creating collaborative, productive, and positive communities of passionate Codecademy learners who wish to learn together. You will work with community leaders and the Codecademy Product and Marketing teams to build and promote experiences that connect people all over the world, allowing them to learn with others and thus have a more well-rounded and effective learning experience.

    What You'll Do

    Scale community programs to include millions of active members.

    • Support our community leaders as their primary point-of-contact.
    • Recruit, onboard, and manage new community leaders.
    • Create and execute strategic initiatives to build new community programs that drive revenue for the business.
    • Work with community leaders to create innovative ways to engage and grow membership.

    Measure the business impact of community programs.

    • Tie community engagement to key product metrics such as acquisition, activation, conversion, and retention.
    • Work with the Data Science team to develop insights that can be used to evolve the community and increase its impact on the business.
    • Work with our Marketing team to surface community stories and promote them broadly.
    • Share community stories and results with the company on a consistent basis.

    What You'll Need

    • 1-2 years of experience as a Community Manager with a focus on building virtual communities to foster friendly and productive collaboration.
    • You have verifiably excellent public speaking, written, and interpersonal communication skills.
    • A natural enthusiasm and interest in learning to code with Codecademy.
    • The ability to create and nurture a fun, imaginative, and collaborative space for community members.
    • The ability and penchant for project management; you take a project-driven approach to partnering with community leaders on new initiatives and campaigns.
    • You’re a people-person and a connector; you have natural relationship-building skills, you're deeply empathetic, and you have a proven love for developing communities.
    • A firm understanding and ability to speak about technical products and initiatives.

    What Will Make You Stand Out

    • Experience working with community platform tools such as Bevy, Discourse, and Discord.
    • Experience analyzing data with tools such as spreadsheets, SQL, and Looker.
    • Experience working in the technical education industry, ideally in a customer-facing role.
    Apply Now

    Community Manager

    Ladder

    Remote
    Community Management
    7/27/2021 11:06 AM

    We're looking for a Community Manager to support our communities across the product and provide real value to users on the platform. You’ll spend a lot of time strategizing and executing initiatives to increase community member engagement and satisfaction. You’ll also be on the ground level of a high-growth startup and play a critical role in scaling our community team. More specifically, you can expect to:

    • Grow and manage the community organization at Ladder
    • Identify, secure, and scale partnerships with external organizations to further brand awareness
    • Organize weekly events, including live sessions, office hours, and ask-me-anythings (AMAs)
    • Ideate and execute new projects to improve the engagement across our Ladder communities
    Minimum requirements:
    • You’ve spent 2+ years managing communities or social platforms (doesn’t necessarily have to be in a formal setting!)
    • You’ve skilled in event coordination (virtual and in-person events) with a range of attendee numbers
    • You have experience working in a client or consumer-facing role
    Bonus points:
    • You have an inbox zero mentality — you’re able to respond to inbound from all stakeholders punctually
    • You have a hands-on-deck working style — you get stuff done where it needs to get done
    • You’re an ultimate connector — someone with a strong professional and personal network that can naturally build relationships
    Apply Now

    Customer Success - Community Manager

    Tray.io

    Remote, US
    Community Management
    7/14/2021 1:11 PM

    We are looking for a "Community Manager" for Tray’s Customer Success team. Working as a member of the Customer Success Engineering team, the Community Manager will be responsible for building and managing a community forum for customers, employees and the public.

    What You Will Do
    • Define the global community strategy for Tray Platform and Tray Embedded, including processes for curating user feedback, facilitating developer communications, and encouraging community engagement on owned and earned channels.
    • Executes and commercializes contribution curricula for clients and employees with demonstrable results of customer retention and expansion.
    • Establish a relationship and engage directly with our clients, understand their concerns and desires, and relay those to the relevant stakeholders.
    • Always promote optimization of process, tools, and teams for best program output.
    • Set and track program performance goals through data measurement tools and dashboards with the assistance of the data team.
    About You
    • Experience in building and managing communities.
    • Understanding of key community metrics with demonstrated growth in those metrics.
    • Ability to work collaboratively across multiple internal organizations.
    • Highly organized; stellar project management skills with ability to effectively manage multiple projects.
    • Experience working with a technical user base preferred.
    Apply Now

    Social Community Manager

    HubSpot

    Remote
    Community Management
    7/14/2021 12:52 PM

    As a Social Community Manager, you will be responsible for supporting  business goals, ensuring consistency in brand voice, mitigating crises, and cultivating an engaged community under the HubSpot brand on social media. In this role, you will publicly personify the HubSpot brand as a knowledgeable and friendly online personality.

    In this role you’ll get to:
    • Actively manage the HubSpot Facebook, Instagram, Twitter, LinkedIn and; spark conversations that reflect our brand voice
    • Tackle escalations and work with internal teams to route and resolve
    • Establish and leverage growth strategies to help grow our engagement across the platforms and build HubSpot’s brand perception as a beloved CRM brand
    • Build and nurture a network relationships online to level up our brand’s impression
    • Contribute to building and scaling cross team community efforts
    We are looking for people who:
    • Have a proven business acumen for dealing with crises
    • Are empathic and have a passion for online community building
    • Are driven by engaging to build meaningful connections
    • Are a self starter with superior writing and editing skills
    • Have an interest in global trends and awareness of cultural differences
    • Are solutions oriented, proactive, and creative
    • Have knowledge and experience using social media platforms
    • Have experience with Asana (a bonus!)
    • Have experience with the Google suite (a bonus!)
    Apply Now

    Community Manager

    Colabra

    Remote
    Community Management
    7/14/2021 12:39 PM

    We're hiring a passionate and ambitious Community & Partnerships Manager with experience working at early- to growth-stage startups to help us engage our community, and otherwise support our inbound marketing efforts.

    About us
    • We’re a small team optimising for impact — not headcount.
    • Your average day will be about growing and engaging our community, organizing and hosting online events, helping us develop community partners, generating inbound marketing content.
    Responsibilities
    • Define and execute strategies to grow our community.
    • Design an incredible onboarding experience for new members.
    • Create content and regular rituals to generate meaningful engagement.
    • Plan, organize and host bi-weekly webinars and other events.
    • Measure meaningful metrics to improve your work, and the members' journey.
    • Represent Colabra and the Modern Lab community across digital spaces.
    • Engage and partner with other brands, communities and media outlets.
    • Work closely with the founders to maintain and evolve our corporate identity.
    Requirements
    • Excellent written communication skills.
    • 2+ years of community engagement experience, preferably at a high-growth startup.
    • Strong experience with modern marketing stacks (learning on the job is perfectly fine).
    • Relentless resourcefulness, ownership mindset, and a proven record of single-handedly taking ideas from conception to live.
    • Passion for networking—not the kind that collects business cards, but someone who spends time adding value to others, and forming meaningful, lasting connections.
    • A background in science and experience working at a B2B SaaS company a plus.
    What’s in it for you?
    • 🧪 Opportunity for outsized impact, working to accelerate world-changing scientific research.
    • 🌏 Work in an async, remote-first startup where work-life balance is celebrated and promoted.
    • 💰 Part time at $10,000–20,000, with potential for full time down the line.
    • 🌄 Flexible sick days and time off.
    • 🏢 Co-working, ☕️ Coffee, 🧹 Cleaning, 📚 Books and 🏃‍♀️ Fitness allowance.
    Apply Now

    Community Manager

    Retool

    San Francisco
    Community Management
    7/3/2021 5:55 PM

    Community building is a lot of work. There’s the day to day: managing the forum, engaging users in our Slack group, matching contract Retool developers with companies, etc. And then there are the countless projects we want to start but haven’t yet, like community newsletters, meetups, community promotion, and a lot more.

    What you'll do

    You’ll be responsible for operationally managing Retool’s developer community and making it an exciting, valuable place for our users to hang out. You’ll work on our forum, Slack group, contracting developer network, social, and education. Retool’s community is mostly developers, so expect a good deal of technical content.

    A typical day might involve:

    - Posting our weekly changelog to the the Slack group and answering questions

    - Showcasing the app of the week on our Discourse forum

    - Planning out a new community newsletter that highlights interesting questions

    - Helping community members organize a local meetup(with sweet Retool swag)

    Who you'll work with

    Community is a company wide opportunity, and at Retool pretty much every team is involved. Your closest stakeholders will be Marketing, Growth, and Support, but you’ll also work with folks across the business.

    We're a hard-working, passionate bunch who are motivated by collaboration, strong results, and bringing the impact of Retool to our customers. When we’re in the office, we enjoy eating lunch(and occasionally dinner!) together, and swapping stories. But at the root of it all, we come together to show our customers and not-quite-yet customers how Retool can make them and their companies more efficient and successful.

    If this sounds like you, we’d love to hear from you!  

    The skillset you'll bring:
    • 2+ years of community experience, ideally supporting developers
    • You have a bit of experience coding—even if it’s bad—and are comfortable with a technical audience(this is a great role to get more technical in!)
    • You’re comfortable talking to customers and are motivated by making them successful
    • You have a track record of identifying valuable projects, communicating the strategy for them, and executing on them autonomously
    • You like to write and communicate concisely
    Apply Now

    Senior Manager, Platform & Programs

    Company Ventures

    New York
    Community Management
    8/17/2021 9:37 AM
    About the Role

    We are seeking a passionate community builder and strong executor to be a Senior Manager of Platform & Programs. This role will have direct responsibility for the design and execution of the GCT experience, building our community of 250+ talented, diverse and purpose-driven founders and partnering with the Head of Platform and senior leadership to support the Company Ventures portfolio. This is an incredible opportunity to work closely with many of NYC’s best startups to help them achieve their ambitions.

    Responsibilities

    1. GCT Program (60%): Lead the day-to-day experience and deliver key program touch points for our annual startup residency: 

    • Guide founders through our signature North Star program, from the discovery process for articulating their Vision, Mission and Values to putting these into practice.
    • Manage program communications & touch points including monthly all-hands, bi-monthly investment team check-ins and bi-weekly founder braintrust groups.
    • Assist startups with their hiring, culture building and product development.
    • Plan and execute tactical programming to address founder needs including finding event hosts to deliver highly actionable, timely content. 
    • Collect regular feedback from program participants to drive continuous improvement.

    2. CV Founder Community (30%):  Coordinate with Head of Platform to leverage community as the key value driver for our network of 250+ founders across Company Ventures’ portfolio and program alumni: 

    • Spearhead community operations with an eye toward automation and data. 
    • Maintain & evolve existing programs that enable founders to help and support each other including our internal community portal, founder newsletter, and 1:1 matching. 
    • Manage external partnerships and design meaningful engagements with the broader Founder community and/or GCT cohort.
    • End-to-end development of community programming including curation, planning, promotion and execution. 

    3. Platform Support (10%): Work in partnership with the investment team to manage portfolio company communications, status and support systems: 

    • Manage and grow Company Ventures’ portfolio resources including curated perks, a best practice compendium, job board and directory of domain experts and other vendors.
    • Support overall content and marketing strategy, specifically overseeing portfolio company press tracking and coverage. 
    This Role is Right for You If...
    • You’re passionate about community building and fostering connections both IRL and online
    • You’re interested in startups, purpose-driven entrepreneurship and venture
    • You’re an excellent communicator — at the front of the room, on video, or in writing
    • You’re a self-starter with a strong sense of ownership and drive
    • You’ve got operational chops with a strong creative streak
    • You thrive in a collaborative and fast moving environment
    • You believe candor and open communication leads to growth and productivity
    Experience

    We’re looking for experienced candidates in one or more of the following roles:

    • Building and scaling startup companies as an operator (operations, product management, business development) 
    • Working at an accelerator or at a venture capital firm
    • Management consulting or innovation strategy
    • Community building or working in a membership-driven organization 
    • Coaching or facilitating workshops for senior business executives
    Apply Now

    Community Builder

    Weekend Fund

    Remote
    Community Management
    6/28/2021 12:42 PM

    At Weekend Fund we invest $100k-$250k checks into early-stage startups around the globe across consumer and B2B. We’re seed investors in Pipe, MainStreet, Deel, Dukaan, Mindbloom, Poparazzi, Ready, Superplastic, Blueland, and many other great companies. While early, the fund is in the 100th percentile when compared against hundreds of other funds using AngelList’s performance calculator.

    We’re now on our third fund and eager to bring someone on to double down on community building projects.

    Responsibilities

    Your mission is to build a community that provides real value to Weekend Fund portfolio founders, LPs, and co-investors. This may include:

    • Hosting private discussions with experts in emerging fields
    • Managing Weekend Fund’s social presence on existing and new channels
    • Organizing monthly portfolio founder jam sessions
    • Connecting portfolio founders with experts in our network when requested
    • Supporting us in new experiments
    • Strategizing and executing new projects to improve the engagement across the Weekend Fund community

    While you will have opportunities to learn about investing and support us in sourcing great companies, this is not an investment role. This is a part-time position (approximately 10-20 hours per week).

    What we’re looking for

    We’ll take our time to find the right person who is:

    • Experienced in community building. This doesn’t have to be through a formal company role.
    • Humble and eager to do both fun and not so fun managerial tasks.
    • Intellectually curious and deeply immersed in tech.
    • Incredibly driven and autonomous. You need to be able to come up with your own work.
    • Attentive to detail. It’s a good thing if you obsess over presentation and the “small” things because they matter.
    • A natural relationship builder. You bring positive energy to each interaction.
    • Playful and tasteful. You bring people smiles while being professional.
    • Extremely creative with a history of publishing great content on the internet through a blog, podcast, Twitter account, etc.
    • Optimistic and realistic!

    We’re a distributed team and hire globally; however, it’s important for candidates to have significant overlap with Eastern Time working hours. We realize this may be too challenging for some parts of the world.

    Apply Now

    Head of Community

    Carta

    San Francisco
    Community Management
    6/27/2021 6:05 PM
    The Team You’ll Work With


    You will be part of the Marketing and Channel organization. We have teammates across the country who love spreading the word about Carta, democratizing equity ownership, and increasing access to financial education. Members of our team have created and sold TV shows in Hollywood, been on the floor of Congress during the financial crisis, written political speeches heard by thousands, and led the rebrand of Carta from eShares. 


    The Problems You’ll Solve 


    Carta exists within a very tight knit venture ecosystem. We seek to be the open center of that ecosystem, helping share information, data, and connections while lowering the barrier to entry for new entrants. We are looking for a Head of Community to help us deliver more value to our community. 

    • Help us become a core part of the Emerging Fund Manager ecosystem. This could include educational programming, group onboarding for fund formations customers, creation of an internal LP CRM to help introduce our emerging fund managers to new LPs, events, content, or anything else you think would help the community and create connection. 
    • Help us make a community out of our Carta Ventures LP investments. We feel we can help each individual firm, but can we create the structure for them to help each other? 
    • We’ve continued to expand our Table Stakes report and event, we’ve now had thousands of folks within the venture ecosystem express interest in the content and topic. Is there an opportunity for us to create community within the attendees? How could we do this in a way that is unique in the ecosystem and on brand for Carta? 
    About You


    You love the venture ecosystem and deeply understand our investor audience. In addition, you have: 

    • Experience building communities, ideally within the venture ecosystem
    • An owner mentality: You take pride in your work and view what you do as a part-owner and builder of Carta. 
    • An ability to create process that helps us scale, while keeping the flexibility needed to innovate
    • A strategic mind that can understand a complex business and develop an innovative and creative brand marketing plan that addresses these nuances
    • High intellectual horsepower and EQ
    Apply Now

    Head of Community

    PagerDuty

    Remote, US
    Community Management
    6/27/2021 5:22 PM
    OVERVIEW OF THE ROLE

    As the Head of Community for PagerDuty, you will be responsible for the strategic development and execution of global online and in-person initiatives to engage and support our growing community of 16,800 customers and 700,000 users. You will be responsible for overseeing a fantastic team that builds and maintains an online community, a variety of community events, and internal thought leadership programs. You are creative and identify and pursue new community initiatives, programs, and campaigns that recruit new community members and increase engagement for existing members. You will also measure and analyze community membership, community engagement, and the effects of community on our broader company objectives. This position reports to the Director, GTM Operations & Planning and will work with a cross-functional team of advocates, marketers, product managers, and our customer success organization.

    KEY RESPONSIBILITIES
    • Develop strategy and execute strategy for community marketing and engagement campaigns, involving team and company stakeholders as needed.
    • Design and oversee implementation of promotional strategies for disseminating thought leadership content, promoting team speaking engagements, community events and other team activities.
    • Build and manage engagement campaigns that grow, engage and promote the PagerDuty community. Conduct post-deployment analysis and debrief stakeholders on metrics and campaign performance.
    • Lead operational, reporting, and procedural aspects of the growing Community Team
    • Build trackers to manage the team's performance metrics, establish formulas and systems to ensure quality of measurement consistency.
    • Establish procedures for delivering warm-hand offs (community qualified leads), building out metrics and identifying how we measure them as successful post-delivery; ensuring the team's approach is iterated to deliver successful warm hand-offs.
    • Manage Community Team members and workflow, ensuring overall work plans achieve team objectives.
    • Manage direct reports, including performance reviews, work assignments and time management; develop and motivate team members, provide guidance and coaching
    • Serve as a high-level project manager for the team, leading departmental sprint cycles and team meetings, organizing department’s quarterly / annual planning cycles, communicating achievements and insights to internal stakeholders through sprint reviews, confluence updates or other reports.
    • Oversee development and delivery of internal communications for Community Team
    • Build relationships with other departmental leaders - fostering relationship building, two-way communications and identify opportunities for the Community Team to support their initiatives.
    MINIMUM QUALIFICATIONS
    • 6+ years of demonstrated success in marketing / community leadership role
    • 3+ years of demonstrated success in technology community engagement or developmentB2B / enterprise technology experience
    • Remote in US or Canada - able to travel 4-8 times per year to events or team meetings (once safe travel has resumed)
    SKILLS AND ATTRIBUTES
    • You have a passion for engaging with a highly technical audience of developers, ops and devops practitioners.
    • Demonstrated ability to manage and direct a cross-functional team to efficiently get things done.
    • Excellent collaborator, collaborates with multiple departments at PagerDuty enabling and supporting members of these teams to contribute to community content and engage with our community members.
    • Demonstrated ability to expertly juggle and run multiple programs and campaigns at once.
    • Creative with a growth-hacking mindset: you will design and implement creative, out-of-the-box programs and campaigns to recruit new community members and increase engagement with existing community members.
    • Influencer: can evangelize internally and encourage subject-matter experts at PD to create world-class thought leadership content.
    • Metrics-driven through-and-through. Cares deeply about measuring and setting goals around improving community membership and engagement. Passionate about aligning the community initiative with broader company goals in a measurable way.
    • Forward thinking in setting up and documenting internal and external processes to scale programs and logistics.
    Apply Now

    Community Manager 📣

    Adalo

    Remote
    Community Management
    5/24/2021 2:46 PM

    Since the beginning, community has always been our #1 principle at Adalo. We’ve done a lot to help grow and foster it, but it’s gotten to the point where we really need someone to truly own everything about it and become our official hype person! You’ll be managing our social media, writing newsletters, participating in lively discussions around Adalo and in the no-code community in general.


    We truly believe that collaborating is the best way to help everyone create new things and you’ll become the central voice to help make that a reality and bring our community to new heights!


    Responsibilities

    Step 1 (and most importantly!) will be for you to truly become a part of the community by building & fostering relationships not only with our makers but also within the no-code community as a whole 👨‍👩‍👧‍👦
    As a part of that you’ll need to stay up to date with all the trends happening in the no-code space as well as the larger tech & design spaces
    You’ll act as the voice of Adalo with daily social media posts, reviewing and participating in discussions, and replying to anything and everything Adalo related 💬
    The game plan is for you to develop an engaging continuous content strategy across all platforms including blog pieces, articles, social media posts, newsletters, and videos.
    This continuous content strategy should also hopefully come with a super organized calendar for everyone on the team to stay up to date 🗓️
    We’d also love for you to start throwing even more fun events for our community (in the past we’ve done community town hall events, and run some different challenges for them to participate in but really the more event planning the better!)
    Another important role will be for you to help us continue to improve our onboarding process so that our makers feel welcomed into the community and helps them participate meaningfully moving forward 👋👋🏾👋🏿👋🏻
    The final role (at least that we can think about at the moment) is to act as a liaison between the community and everyone at Adalo. You’ll be relaying feedback back and forth between marketing, product, engineering, CX, design, and our content teams, and you’ll help our team members better engage in the community!

    Requirements*

    You love no-code, design, and everything app-related and consider yourself a fan of the new maker movement
    You intimately understand the true struggle that is posting something across all of the various social media platforms with all of their different sizes, audiences, and fun little quirks that make that process harder than it should be.
    You have experience launching community initiatives — like building an online forum, launching & running an ambassador program, creating an event series and sending out tons of one-off marketing emails and recurring newsletters 🗞️
    You believe relationships are everything and you’re really good at building them with community influencers, and finding and pitching new potential partnerships within and outside of our direct community 🤝
    While you know how important keeping a good sense of the emotions of our community is you also know how important it is to identify & track relevant community metrics to maintain a good sense of the community from a quantitative standpoint
    You have excellent verbal communication skills to back up your excellent writing skills
    You love a good pun. V important.
    Finally you consider time management one of your biggest strengths. There’s going to be so much jumping around with this role and you’ll be juggling a bunch of different tasks and communicating a lot in a ton of different ways that making sure you’re organized and you have a go-getter attitude to work with minimal supervision is key! 🔑

    *‍Hey! 👋 Even if you don’t think you meet all of the requirements above but you’ve got a passion for what we’re doing over here at Adalo — we think there’s a great chance you’d be an amazing addition to our team & we’d love for you to apply!


    Oh… and Bonus Points

    Experience working directly in a community manager role at another SaaS company
    Experience working in a startup environment
    You’re already a part of the no-code ecosystem or have a lot experience working with no-code software
    Even extra points for designing & building an app in Adalo (if you’ve had a chance to do that please include it with your cover letter!)

    Apply Now

    Head of Community

    Unshackled Ventures

    Remote
    Community Management
    5/16/2021 12:18 PM
    What you will do

    Community & event management

    • Plan and produce Unshackled Ventures online and offline community engagements with portfolio companies, immigrant operators, key stakeholders, and partners.

    This will include:

    • Management of our online community platforms, including Slack and Twitter.
    • Collaboration with the investment team to lead our University Fellows and Roundtable Program.
    • Organizing and designing in-person events, virtual events, webinars, and intimate group meet-ups that facilitate connectivity across our founder, venture and LP communities.
    • Constantly gathering feedback from the community and creating strategy on those insights.

    Portfolio Support

    • Identify topics that resonate with the founder community for ongoing touch-points and event based themes and ideas.
    • Support the onboarding of Portfolio Companies into our network; leveraging Unshackled founder resources and active approach to supporting our founders.

    Non-Core Responsibilities:

    Community Operations

    • Support, manage, and optimize Unshackled no-code tech stack and day-to-day community operations, including Unshackled’s website.
    • Design frameworks to measure and report the ROI/outcomes of community engagements with portfolio companies, key stakeholders, and partners.

    Content

    • Develop and execute our content strategy.
    • Manage social media accounts (Twitter, Substack, Medium, Instagram, LinkedIn).
    • Develop and execute a holistic strategy to drive awareness, engagement, and retention across our community of aspiring immigrant entrepreneurs.
    Who you are (qualifications)
    • At least 2–5 years of work experience in a relationship driven role with community management/building experience, events and content driven work, sales, business operations, customer experience or managing client-focused programs.
    • Passionate about being a community and customer advocate. You are deeply empathetic and understand why community voices are so important.
    • Excellent relationship-building skills; able to build rapport with a wide variety of personalities; you are a people person who brings a community together; high EQ/Low ego.
    • Clear and effective communicator, both oral and written, with the understanding of how to leverage networks; comfortability with public speaking in virtual and in-person formats.
    • Ability to adapt quickly to a fast-paced environment; Comfortable completing complex tasks and projects with minimal guidance and reacting to situations that require a quick turnaround with appropriate urgency.
    • Experience in event planning, familiarity with virtual event production and platform/tools, digital marketing and/or content creation a plus
    • You’re able to zoom-in and zoom-out with ease: you aren’t afraid to get your hands dirty, but can easily push the team to think about “big picture” strategy.
    • Experienced in launching, leading, and scaling programs in a fast-paced environment.
    • You’re hungry to learn and grow in a fast-paced environment, and want to work in a fund where you can really make a difference.
    How We Work (our culture)
    • Curious — Our team has an experimental mindset, an important principle when building something new.
    • Bias towards action — You have that entrepreneurial tenacity with strong execution chops. Each person on the team should feel empowered to take measured risks with strong judgement.
    • Empathetic — It is tough being a founder and an immigrant. It’s important each person on the team can empathize with our community.

    Location: Remote or San Francisco, CA

    Apply Now

    Community Director

    Sora Schools

    Remote
    Community Management
    5/16/2021 12:41 PM

    Sora Schools is looking for a Community Director with experience managing a growing online student experience. This role will involve leading all orientation and onboarding efforts for students and parents, fostering deeper student and parent engagement with the school, and modeling the future of community-based events at Sora. As the first hire in this function, you will also help shape the future of our student body and ultimately Sora.

    This is a rare opportunity to join a young, growing team of an innovative virtual high school at a critical stage in the organization's growth. Beyond that, we have a unique product offering that amazes the prospective families we speak to around the world. Parents and students at Sora LOVE our school. Our team is composed of hard-working individuals with a culture of transparency, efficiency, and collaboration.


    About Your Role
    • Design incoming parent & student experience, complete with personalized onboarding materials, orientation, and initial connections with the community
    • This also includes developing orientation curriculum to support transition
    • Develop new and existing ways of engaging parents
    • The goal is to clearly define a parent's role in a students journey at Sora
    • Advise and grow current and future student leadership opportunities (i.e. House leadership)
    • Develop a sustainable model to support community growth and new cohorts
    • Manage community events calendar and curate new event types (i.e. mentor lightning talks and student presentations)
    Who You Are
    • You have a deep understanding of Discord (or similar) communities & surrounding culture
    • You have at least 3 years of virtual community development or virtual student life experience
    • You are creative and have experience working with/developing for gen-z audiences
    • You are comfortable working with set KPI’s and consistent reporting
    • You are comfortable in a fast-paced, dynamic, small team environment where you'll be setting high level strategy while also doing hands-on implementation, wearing many hats
    • You are passionate about innovative education
    Bonus Points!
    • Have experience working in the education or edtech industries
    Apply Now

    Head Of Community

    Saturn

    New York
    Community Management
    5/1/2021 9:28 PM

    Saturn is looking for an experienced Head of Community with experience in brand marketing to expand and manage our ambassador program. You should be extremely passionate about identifying and building meaningful relationships with high school and college students that expand our brand reach through content creation, brand and product amplification, product education, and user research. You need to be willing to challenge the status quo, find creative ways to engage with students, understand building-for-scale, stay in the know, and improve our share of voice through the development of this program.

    To learn more about Saturn’s offerings on iOS, Android, and Web, visit joinsaturn.com

    To Be Successful, You'll Need To
    • Manage Saturn’s Ambassador Program
    • Develop and implement an unparalleled experience for high school students that supports their sustained excitement and engagement in the ambassador program and with the Saturn product and team at large.
    • Audit all ongoing initiatives around our network of 1k+ high school ambassadors
    • Improve engagement among existing ambassador network through content (omni-channel), small product enhancements, and better communication practices
    • Manage and develop the “perks” of being a Saturn Ambassador through merch, strategic partnerships, etc.
    • Manage virtual and in-person events for ambassadors
    • Work with strategic partners, investors, influencers, advisors, press, and others to maximize top of funnel ambassador applications
    • Streamline the application process to become a Saturn ambassador
    • Partner with Engineering and NetOps to improve our communications with prospective and active ambassadors
    • Conduct surveys and research to understand gaps in our existing program and better understand our ambassadors, their needs, and opportunities to better support/serve them
    • Establish clear goals and KPIs to maximize our reach through this program and to support its scale
    • Develop strategies and implement partnerships to more consistently and reliably source new ambassadors organically off of the Saturn waitlist
    • Use data to identify key patterns and trends that are “markers” of particularly high-impact ambassadors - modify application and offering to support the recruitment of these individuals
    Qualifications/You'll Need
    • Minimum 4 years experience working in an influencer marketing or similar role that is grounded in relationship management
    • Experience working in the nascent stages of an influencer marketing program, with the ability to be scrappy & build things from scratch
    • Passionate about creating best-in-class experiences for both influencer partners & our users
    • Exceptional relationship management skills
    • Strong visual and verbal presentation skills
    • Aptitude for thinking analytically, with a results-driven mindset
    • Demonstrated ability to work in ambiguous situations and across organizational boundaries, building cross-functional relationships and advocating for brand outcomes
    • Passionate self-starter, decisive and able to move with speed to implement ideas
    • Obsession with creating world class experiences
    • Willingness to challenge the status quo
    • BA/BS degree
    Apply Now

    Director of Community

    Deel

    Remote
    Community Management
    4/16/2021 5:27 PM

    Who’s behind Deel?

    We are a global collective of entrepreneurs who love to build and solve problems. Our team is made up of self-driven people spanning 25+ countries, a unified, yet diverse culture keeps us consistently learning and improving. We're curious, courageous, optimistic, fair, and thoughtful.

    We want to enable companies to hire the best talent from anywhere in the world. We do so by building tools our customers love with market-leading technology and expertise. We run on three words, fast, delightful and compliant.

    As a team, we care while finding comfort and enjoyment in working together. We believe "less is more," and our highly efficient team speaks to that. After all, we want to take Deel public with a group of less than 300. Are you in?

    So, why now?

    A significant shift has occurred within the workforce as we know it, changing business norms drastically. At Deel, we genuinely see a world without borders, but we needed to challenge that to make it happen. A 30-mile hiring radius limit shouldn't exist for companies, since great talent lives everywhere. The global talent market is quickly accelerating, we are here to stay ahead of multi-jurisdictional legislation, allowing maturation and acceptance of remote work across all levels of the value chain.

    Deel is the market leader in international payroll and compliance. With over $50 million raised from Andreessen Horowitz, Spark Capital, Y Combinator, Elad Gil, Nat Friedman, Alexis Ohanian, and Daniel Gross, there's never been a more exciting time to join the team.

    Duties
    • Being employee #1 on Deel's community team and helping us build out a global team of community superstars
    • Managing Deel's newsletter that gets sent out to our global community of remote workers
    • Leading the creation of new forms of meaningful communication avenues within the community
    • Ensuring effective and consistent communication on all of Deel's community channels that is consistent with our branding
    • Building active relationships with existing communities of remote workers, lawyers, and HR professionals
    • Launching and growing Deel's education programs
    • Being the voice of our community, advocating for our global community and carrying valuable information to our internal teams on how we can better serve them
    Requirements
    • You have previously built a community of highly engaged individuals from scratch
    • You are proficient in spoken and written English and have strong research skills
    • You have a way with words and can write copy that's engaging
    • You are adaptable and comfortable with a fast-paced environment
    • You are an active relationship builder who can collaborate with internal and external teams to consistently improve processes and communication workflows
    We’d especially love to speak with you if:
    • You are comfortable with setting up dashboards and using the latest analytics tools to track the performance of your initiatives
    • You've worked at a fast-growing startup
    • You have previously successfully worked in a remote & distributed team
    • You have 5+ years of experience in social media and external community-facing roles
    Benefits
    • Life changing pre-IPO equity
    • The option of getting paid in digital currency
    • Work from wherever you want; the Deel office, your house or the beach
    • Learning and development budget for books, courses and conferences
    • Remote first working culture and covered remote office space
    • All-expenses paid international company off-sites
    • Have your birthday on us
    • All the latest tech you need
    Apply Now

    Head of Developer Relations

    Rarible DAO

    Remote
    Developer Relations
    9/2/2021 3:18 PM

    Rarible DAO is a decentralized organization governed by $RARI tokenholders. The organization is focused on growing the ecosystem of projects and creators in the broader Rarible Ecosystem, which includes rarible.com (NFT marketplace with $40 million trading volume in April 2021) and many other projects building on Rarible Protocol.

    Decentralized Autonomous Organizations (DAOs for short) are the next generation crypto-native entities that in many ways are considered the future of work and governance.  

    Join our decentralized, motivated and fully remote team building the NFT ecosystem of the future.

    Head of Developer Relations

    Rarible recently launched the Rarible Protocol, and we are in the early phases of growing out an ecosystem of projects building on top of it. This is an exciting position at the intersection of our developer community and  cutting edge NFT projects.

    Responsibilities
    • Develop and execute the strategy to increase the number of developers who regularly interact with and build on RARI Protocol
    • Work with marketing teams to develop content marketing, from blog posts, web copy, email marketing and newsletters
    • Manage the developer journey from website to documentation to tools
    • Create inspiring product demos, tutorials, and other videos to use for events and web marketing
    • Lead the execution of Rarible protocol hackathons and manage participation in third party hackathons
    • Manage and grow developer communication channels such as Discord, Telegram, Discourse, Stackoverflow, etc.
    • Moderate discussions on the RARI Protocol developer forums, ensuring that topics are on point and that questions are responded to well and in a timely fashion (either personally or through the community participants)
    • Capture, analyze, and share relevant developer insights with the product and engineering teams
    • Collaborate with product teams to launch new services, features, and enhancements effectively through the developer community
    • Look to grow and discover new ways to better serve the Rarible protocol technical community
    • Handle technical question and act as liaison with the Rarible protocol teams
    Requirements
    • Great communication skills
    • Technical writings: Protocol docs, Guides
    • Developers support
    • Representing Rarible at community events and hackathons
    • Solidity development experience is a big advantage
    What Rarible DAO offers

    📍 Working for a rapidly expanding global distributed network / protocol

    📍 Complete immersion into DAOs and the future of work

    📍 Extreme flexibility (hours, location, etc)

    📍 Great compensation packages and vacation

    Apply Now

    Developer Relations Lead

    ReadySet

    Remote
    Developer Relations
    7/14/2021 12:34 PM
    ReadySet is building a world-class infrastructure community. We believe that ReadySet is the very best place to build great communities and we want to ensure we can provide the very best support, guidance, and engagement to help our communities be successful. This will involve engagement in workflow, product, outreach, events, and more. ReadySet provides a MySQL and Postgres wire compatible plug-and-play middleware layer that adaptively scales read access to an underlying primary database without requiring any code changes. With ReadySet, developers get the low latencies of a highly-optimized custom caching system, the high query throughputs of read replicas, and the straightforward developer experience of using a single relational database. ReadySet can be slotted in front of a single machine and used locally, or it can be deployed globally as the world’s first data CDN. As DevRel Lead, you will lead, coordinate, and manage our global community development initiatives. You will use your community leadership experience to shape our community experience and infrastructure, feed into the product roadmap with community needs and requirements, build growth and engagement, and more. You will help connect, celebrate, and amplify the community and company work and assist new communities as they form. You will help our users to think bigger, be the best they can be, and succeed more. You’ll work across teams within ReadySet to promote the community’s voice within our different internal teams. You should be a content expert, superb communicator, and humble facilitator.
    Apply Now

    Developer Relations Lead

    CodeSandbox

    Remote
    Developer Relations
    6/27/2021 5:35 PM


    We're looking for someone with a strong passion for the JavaScript community and CodeSandbox. You know that cloud development is bound to happen, and you want to show others how you can use it to collaborate with others and introduce more people to coding. You care about teaching, and you care about people learning the ropes of development. You default to sharing, are used to testing your assumptions, and whenever you learn or build something new you tend to write (or tweet!) about it.

    Job Requirements:
    • Location: Anywhere -4 to +3 UTC (currently Daylight Savings, otherwise -5 to +2 UTC). That's anywhere between US and EU Eastern Time.
    • Full-time: At CodeSandbox this means 40 flexible hours Mon through Fri.

    As a Developer Relations Lead, you'll nurture and grow a community of creators. You'll...

    • Help define the community strategy and goals.
    • Be in the lead of shaping our Community Team, which means we will look at you to grow and support the team.
    • Help us identify and attract new talent to join the team, and restructure the team where necessary.
    • Create content (for example: sandboxes, blog posts or videos) to teach the community and show how CodeSandbox works.
    • Talk with people in the community about how they use CodeSandbox and what they'd like to see.
    • Talk with the whole CodeSandbox team (developers, designers, product managers) to let them know what creators care about and like to see.
    • Highlight the work of talented creators on CodeSandbox, by tweeting about their work or interviewing them.
    • Help people in case they have an issue or don't know how something works in CodeSandbox.

    About you


    You'll thrive as a Developer Relations Lead if you:

    • Have a passion for the JavaScript community and are an active contributor.
    • Have experience in supporting and growing a team.
    • Love working with people and enabling them to thrive.
    • Have a tendency to share your learnings with others.
    • Have experience mentoring and coaching a team.

    If you don’t meet 100% of the above qualifications, you should still consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.As Developer Relations Lead you will be the crucial link that connects us to our community. You will be in charge of engaging with the community around CodeSandbox and making sure we are visible in it. More specifically, you'll highlight work from talented creators, you'll help people with understanding different web development concepts and you'll build useful features for the community in our product. It's our goal to make a positive impact as part of the JavaScript community, and this position is the embodiment of that.

    Apply Now

    Developer Advocate

    Lob

    Remote
    Developer Relations
    6/27/2021 5:26 PM
    About The Role


    This role is about empowering developers through code, content and community. Your work will  inspire and equip developers to help businesses increase the connectivity between the offline and online worlds. You’ll create developer-centric content including documentation, technical blogs, code samples, tools and videos to attract, educate and activate customers.


    You’ll have the opportunity to prepare and deliver technical talks at industry events, meetups, roadshows, hackathons and webinars. Some domestic travel will be expected (post COVID) to support in-person events.


    In this role you will support developers on forums, github, social media and other online channels. You will play a critical role of evaluating feedback from developers and identifying product and developer experience improvements.


    As a Developer Advocate, you’ll...

    Assist with developer documentation, tutorials and other educational efforts
    Drive API adoption through blog posts, videos, code samples and open source tools
    Attract and activate new developers through creative and relevant content
    Assist with forum management, social media and other community engagement activities
    Represent the company at online and offline events
    Engage Lob users to understand their perspective, workflows and use cases
    Interpret community feedback to drive insights and assist product development

    What you will bring to this role...

    3+ years of programming experience
    Fluency in one or more of the following: NodeJS, Python, Java, .NET, Ruby, Go, PHP
    Experience building applications that use 3rd party APIs
    Strong written, verbal and interpersonal communication skills
    Skilled at presenting technical topics in clear and concise ways
    Deep empathy for how developers experience technology
    Love of teaching and immense satisfaction seeing the light bulb go off in someone’s head

    Since developer advocates come from a variety of backgrounds, it doesn’t particularly matter if you have a specific degree—we want to hear about your contributions in a real-world setting.

    Apply Now

    Developer Advocate

    Basis Theory

    Remote
    Developer Relations
    6/13/2021 11:31 AM

    Basis Theory provides unbounded encryption and tokenization infrastructure. That means the most flexible, performant and distributed approach to providing these services for the entire internet, working with developers and organizations anywhere in the world. Our vision is to use a mathematical approach to data security to create bliss.

    Our Developer Advocate will play a critical role in driving developer strategy including all things community and ecosystem. As the trusted partner of our product and engineering teams, you will be tasked with building relationships and coordinating all feedback/communication between them and our developers with respect to implementations and overall platform development.

    Basis Theory is backed by world-class institutional investors as well as a group of highly strategic (and accessible) angels and operators. We are intentionally distributed, with an acute focus on diversity, and smile before every meeting.

    Responsibilities
    • Build demos, SDKs and sample implementations to help successfully onboard early customers onto the platform
    • Work alongside and in the product and engineering teams to maintain all developer documentation
    • Work with the teams to produce the technical tools, tutorials and other educational materials necessary to create an amazing developer experience
    • Represent Basis Theory as the technical voice through blog posts and at events where applicable.
    • Work alongside clients implementing Basis Theory APIs via email and slack to ensure seamless integrations
    • Partner in the development of an API roadmap to meet the needs of developers globally
    Key Experience
    • 2+ years in evangelism, education or other public-facing technical roles.
    • Experience working with API technologies and a desire to work with security focused solutions.
    • A strong track record of speaking, presenting and teaching highly technical topics.
    • A clear passion for both creating software and engaging in live communities.
    Apply Now

    Developer Advocate

    imgix

    Remote
    Developer Relations
    6/1/2021 6:45 PM


    imgix
    is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top-tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

    imgix is looking for a generalist to join as the first member of its new Developer Relations team. This is an opportunity to help define how this team operates while collaborating with the teams such as Marketing, Developer Tools, Sales, etc. We’re also looking for someone with a passion for cultivating a developer community. You will own the coordination and production of developer-focussed content and will be given creative freedom over the topics and style. You will also own the process of gathering developer feedback and will autonomously decide what customers to talk to, and how that feedback is fed back to imgix. Furthermore, you will help decide what conferences imgix should attend and potentially present there. Finally, you will own the coordination of imgix’s developer support presence across multiple channels, and will decide how to best structure this presence to support the developer community. You will be working with and supporting many teams at imgix.

    What you’ll be doing:
    • Plan, create, and maintain written, visual, or audio tutorials, articles, and documentation to serve the imgix community.
    • Own the developer support presence across imgix, e.g. GitHub, Email, Discord/Slack and design processes to improve the quality of this support.
    • Create processes to facilitate feedback from the developer community, and feed this information back to internal teams at imgix.
    • Research and evaluate what conferences imgix should attend, and attend these conferences if desired
    • Optionally, help with simple fixes and feature improvements to our SDK libraries, and the construction of examples/demos of our SDK projects
    What we’re looking for:
    • Prior experience writing or producing technical marketing content (written and/or audio-visual)
    • Comfortable communicating with clients and third parties, and the ability to uphold imgix’s image and reputation among developers.
    • Empathy and passion for developer experience and an interest in building processes and tools that optimise for it
    • Desire to build robust and inclusive communities around imgix’s service
    • Ability to work autonomously and be comfortable making decisions
    Nice to have:
    • Prior software engineering experience
    • Experience with imgix or image optimisation tools
    • Participation or presentation at conferences of any kind
    • Experience organising a company’s presence at a conference or event (e.g. meetups)

    This is a remote-friendly role that is open to interested parties located roughly in the time zones of UTC-5 to UTC+5. imgix has its head office in downtown San Francisco and you are welcome to work either in the office or remotely. Employee benefits are comprehensive (for US employees: 401k, medical, dental and vision; perks are matched worldwide), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus, and maybe even a laptop. The troposphere is the limit.

    If you are interested in building the future of visual media on the Internet, submit your resume / CV and cover letter for consideration. Principals only, please. We look forward to hearing from you!

    Apply Now

    Senior Developer Relations Advocate

    Moogsoft

    Remote, US
    Developer Relations
    6/1/2021 6:40 PM

    Moogsoft’s mission is to build the tools that defend the world’s digital infrastructure and enrich the lives of those whose job it is to do so. This means serving a diverse community of SRE and DevOps professionals, partnering with them as they go about their valuable work. As managing their ever growing architecture becomes more and more complex, our mission is to combine the power of AI & ML and to arm them with the best technology to keep their systems running, and their time focused on the things that matter most.

    We are looking for someone to help foster the best relations between Moogsoft and the community of engineers out there for whom our technology is relevant. You will be sharing developments from the acknowledged market leader and pioneer in AIOps (we invented it) and Observability. Moogsoft has 50+ patents and combines a deep knowledge of our domain with a shared vision on how to build products with our target audience.

    Roles and Responsibilities
    • Being a thought leader and trusted voice amongst the SRE & DevOps communities
    • Provide strategic recommendations and partner with the product and engineering team to prioritize a product roadmap as the voice of our customer
    • Provide constant feedback and metrics as our ear to the ground from the outside across the engineering community
    • Partner with various internal teams e.g. product, engineering, and marketing to increase adoption, product usage, and community advocacy.
    • Actively seek out innovative best practices and programs from around the world to help inform strategy.
    • Contribute to and execute on a developer relations strategy for key Moogsoft developer initiatives,
    • Grow the Moogsoft community of like minded engineering professionals
    • Participate in targeted customer activity and industry developer events.
    • Develop customer success stories, hands-on webinars and other related demand generation materials that increase awareness and visibility to our value proposition.
    • Act as a key resource for our top developers and partners and act as a subject matter expert in order to facilitate adoption of the product
    Experience and Qualifications
    • Experience in fostering a global community through user group support and outreach programs
    • Data-driven approach to community building, including understanding how to measure the health and success of a developer community.
    • The ability to effectively communicate to both technical and non-technical audiences with ease
    • Creativity, resourcefulness, and persistence to drive towards outcomes while navigating a dynamic environment.
    Moogsoft Perks and Benefits
    • Flexible vacation and sick time policy
    • Competitive salary, 401(k) plan and equity to all employee
    • Attractive benefits package including health and dental coverage
    • Pet insurance - preferred pricing
    • Opportunity for career development in a fast-paced, progressive company

    Apply Now

    Developer Advocate

    r2c

    San Francisco, Remote
    Developer Relations
    5/1/2021 9:19 PM

    This role takes a unique approach to community building and user advocacy to help grow our budding, enthusiastic community. We believe the future of software security depends on enabling and empowering all developers to impact security, in collaboration with AppSec teams and not in conflict with them.

    As r2c’s first Developer Advocate, you’ll increase awareness, understanding, and adoption of r2c’s vision and products among both the AppSec and developer communities. Building on your first-hand experience as part of great developer relations teams, you’ll have the chance to create a brand new developer relations program that empowers the Semgrep community to achieve great things!

    What you'll do
    • Create technical material to help users understand and realize the value of r2c products
    • Educate the security and developer communities about the value of enforcing security and code standards
    • Create demos and sample code that helps users get started and relate to their own use cases
    • Listen to users and the broader community, understand pain points and opportunities, and deliver feedback to the engineering and product teams
    • Present at industry meetups, conferences, and community events
    • Build and grow relationships with key members of the community
    • Host online and in-person events to foster the community
    • Make a direct, tangible impact on the product’s and company’s growth
    What you have
    • You have 3+ years of experience in developing, supporting, or advocating for software products as a software developer, architect, application security engineer, developer advocate, or community manager
    • You have 2+ years of experience working in a successful developer relations program and a portfolio of content ready to share
    • You have a desire to use skills you’ve learned to build a new developer relations program from scratch
    • You have a rapid-iteration mindset that enables experimentation and adjustment depending on what works
    • You have an excellent understanding of software development and security, and great problem-solving skills
    • You have an excellence in presenting technical concepts in an easy-to-understand manner through presentations, workshops, videos, blogs, podcasts, webinars, and/or social media — to audiences large and small
    • You have a love for enabling, helping, and guiding others to help them do something new
    • You have experience blogging/writing technical articles / delivering presentations / creating effective educational material
    • Bonus: You have recognition and credibility in your technical community
    Apply Now
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