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Community Manager

theSkimm

New York
Community Management
🗓
July
ABOUT THE TEAM AND ROLE

theSkimm’s Growth Marketing team is a small group of fast-moving, data-driven, and creative thinkers who drive growth and engagement across all TheSkimm’s platforms and products. The Community Manager role will craft and support the experiences and drive retention of our most loyal community members. The Community Manager will report into the Senior Manager, Lifecycle Marketing.

We’re looking for an extraordinary community engagement specialist with experience managing, engaging, and supporting online communities as well as aligning content and communication strategies. This role will be responsible for helping drive our community engagement and loyalty while partnering with key stakeholders to ideate and optimize new content, messaging, and incentive tactics. The ideal candidate is a digital-savvy and proactive problem-solver who is excited about delighting our most passionate brand enthusiasts.

WHAT YOU'LL BE DOING
  • Develop and execute ongoing programming, communications & content plans for our community members on our platform -- including a robust content calendar and engagement moments across verticals.
  • Create and maintain long-term roadmaps for Skimm'bassador community that align to theSkimm's larger roadmap and our continued membership growth across our growing universe of products and services.
  • Identify opportunities to surprise, delight, and show our community members how much we appreciate them.
  • Engage with community members and respond to questions, comments and requests.
  • Escalate and flag issues as needed to keep the community a trusted space.
  • Define and articulate guidelines, principles, expectations, goals and success metrics for the Skimm’bassador community.
  • Measure, analyze, update, and track community data.
  • Create community onboarding and off-boarding processes.
  • Constantly gather feedback from the community and share it with relevant internal stakeholders.
  • Work closely with Brand, Growth, Social, PR, Product, Sales and other relevant stakeholders on community engagement strategies and to stay updated on broad company initiatives and product changes.
WHAT WILL SET YOU UP FOR SUCCESS
  • 2-3 years of hands-on experience managing online communities.
  • Experience moderating real-time community forums and events as well as growing a diverse and engaged community
  • Excellent interpersonal skills. A great listener, with empathy towards multiple or alternative viewpoints, experiences, and motivations or priorities.
  • Experience working with various online community platforms and tools.
  • Experience with setting goals, prioritizing, and retaining focus with meeting deadlines.
  • Embody and imbue the values of the community to help us achieve our mission and foster community spirit.
  • Excellent judgement and decision-making capability, including knowing when to escalate and how to prioritize.
  • Willing to go the extra mile to serve our users.
  • Exceptional written and verbal communication - can effectively own brand voice in all communications.
  • Experience or interest in email and/or digital marketing.
  • A passion for theSkimm brand and products.
WHAT WE OFFER
  • Comprehensive insurance plans, commuter benefits and 401(k) starting on your first day
  • Competitive salary & equity packages
  • Flexible vacation policy and generous holiday observances
  • One Medical Membership
  • Gym membership reimbursement
  • Complimentary access to theSkimm’s growing suite of membership products
  • The opportunity to be part of a values-driven, hardworking and diverse group of people building a membership company that makes it easier to live smarter
Apply Now

Community Manager

MicroConf

Remote
Community Management
🗓
July

We are looking for someone to join our small, fast-moving team as a Community Manager, responsible for advancing both brands through:

  • Community cultivation, development & moderation
  • Email, content, and social media marketing
  • Customer and community support management
  • Additional special projects
What’s Different About This Job?


We achieve surprising results with a small team of folks who have an impact on a large number of ambitious software entrepreneurs.


Under the direction of MicroConf’s Event Director and TinySeed’s Program Director, you will support, nurture and grow our two separate, but intertwined, communities of founders.

You will be responsible for various administrative duties, online Slack community moderation and engagement, email and blog communication with founders fielding mentorship requests, onboarding new founders, social media, and more.


Responsibilities

Community Management: We use Slack as a community forum for both organizations.

Member Development

Improve and manage onboarding and welcoming processes for new members
Facilitate introductions and host new member orientation conversations on a regular schedule. (video-based, text-based, or audio-based)
Understand the personality and thought leadership assets available within each community and nurture their participation to the benefit of all members
Implement the MicroConf Connect Ambassador program by recruiting and cultivating members into leadership roles
Connect TinySeed Founders with appropriate mentors and facilitate mentorship requests


Moderation

Review and update ongoing community rules, codes of conduct, and standards that reflect the MicroConf and TinySeed values and its members’ expectations.
Provide constructive feedback to community members who are not abiding by established guidelines

Communications Management:

Based on the needs of the Event + Program Directors, you will be responsible for creating and implementing communications plans across a variety of modes.

Email

Management of the TinySeed + MicroConf email communications calendars
Implement email marketing plans.
Email copywriting

Social Media

Create and manage a social media content calendar
Create or source video, audio, and graphic content for sharing
Source content that might be relevant to our social media audiences
Engage in conversations on social media, mostly Twitter, including amplifying posts of our community members
Recommend social media marketing strategies for continued growth and exposure

Other Responsibilities

Work closely with the Program Director and Event Director to handle administrative tasks and special projects as needed
Proactively make and implement recommendations on how to improve our community and better serve our founders
Be available to our team as a second-tier line of help for unusual problems when needed
Suggest and lead projects you think will enhance what MicroConf and TinySeed have to offer

Qualifications

5+ years of experience in high-speed environments with a focus on community, communications, or social media.
A high level of familiarity with early-stage startups and founders. Bonus points if you are already a member of the MicroConf Community.
Strong interest in working within the startup and venture capital space.
Skill working with online tools such as GSuite, Zapier, and web-based CRMs.
Proven ability to work autonomously and strong attention to detail – a must-have!
We’re a small team, so you may be expected to take the lead on a project, learn a new skill, or do something you may not be familiar with, but are interested in trying out.
Excellent written communication skills. Ability to adapt the voice of our brands.
Based in the US(preferred), Canada, South America, or Western Europe and willing to have five hours of overlap with US Central Time.

Tools that are helpful for you to know

Slack (Expert)
GSuite (Expert)
Notion (Proficient)
CRM Software (Proficient)
Graphics Editing Software (Not Required But Helpful)
Video Editing Software (Not Required But Helpful)
Audio Editing Software (Not Required But Helpful)

This is a full-time, remote position with occasional in-person gatherings.

Apply Now

Community Manager

Amplitude

Remote, US
Community Management
🗓
July

As a Community Manager, you will own and drive the strategy of the Amplitude Community by partnering with the Support, Customer Success, Marketing, and Product teams at Amplitude. This resource is crucial in driving key initiatives within our self-service, scale, customer advocacy, acquisition, and adoption programs. We’re seeking someone who is passionate about relationship building, is an advocate for our users and has strong written and verbal communication skills.

As a Community Manager, you will:
  • Use data to understand the community’s impact on customer acquisition and product adoption
  • Member engagement - monitor community channels; listen and respond to members; increase community membership; establish relationships with active community members and assist them
  • Content creation and distribution - plan, source and distribute content that promotes Amplitude and grows the community
  • User Groups - coordinate in-person community events
  • Establish and track important community metrics
  • Optimize for the best community experience
  • Develop and implement internal and external community advocate programs to empower and incentivize top community contributors
  • Be the voice of the community in internal communications, sharing trends and feedback
You'll be a great addition to the team if you have:
  • Minimum 2 years of experience leading a customer/user community of an established B2B SaaS platform.
  • Passionate about growing customer communities and engaging customers within them.
  • Understanding of the B2B SaaS marketplace, and the confirmed routes to market utilized to reach business customers.
  • Understanding of search engine optimization and other practices that help to drive traffic to the public-facing pages of a community.
  • Strong planning and organizational skills.
  • Ability to work strategically as a proactive self-starter with independent decision making, driving rapid work delivery, and having a hands-on approach.
Apply Now

Community Manager

Codecademy

New York
Community Management
🗓
July

As a Community Manager you will build global community programs to facilitate collaborative learning. You’ll scale our programs worldwide, creating collaborative, productive, and positive communities of passionate Codecademy learners who wish to learn together. You will work with community leaders and the Codecademy Product and Marketing teams to build and promote experiences that connect people all over the world, allowing them to learn with others and thus have a more well-rounded and effective learning experience.

What You'll Do

Scale community programs to include millions of active members.

  • Support our community leaders as their primary point-of-contact.
  • Recruit, onboard, and manage new community leaders.
  • Create and execute strategic initiatives to build new community programs that drive revenue for the business.
  • Work with community leaders to create innovative ways to engage and grow membership.

Measure the business impact of community programs.

  • Tie community engagement to key product metrics such as acquisition, activation, conversion, and retention.
  • Work with the Data Science team to develop insights that can be used to evolve the community and increase its impact on the business.
  • Work with our Marketing team to surface community stories and promote them broadly.
  • Share community stories and results with the company on a consistent basis.

What You'll Need

  • 1-2 years of experience as a Community Manager with a focus on building virtual communities to foster friendly and productive collaboration.
  • You have verifiably excellent public speaking, written, and interpersonal communication skills.
  • A natural enthusiasm and interest in learning to code with Codecademy.
  • The ability to create and nurture a fun, imaginative, and collaborative space for community members.
  • The ability and penchant for project management; you take a project-driven approach to partnering with community leaders on new initiatives and campaigns.
  • You’re a people-person and a connector; you have natural relationship-building skills, you're deeply empathetic, and you have a proven love for developing communities.
  • A firm understanding and ability to speak about technical products and initiatives.

What Will Make You Stand Out

  • Experience working with community platform tools such as Bevy, Discourse, and Discord.
  • Experience analyzing data with tools such as spreadsheets, SQL, and Looker.
  • Experience working in the technical education industry, ideally in a customer-facing role.
Apply Now

Community Manager

Ladder

Remote
Community Management
🗓
July

We're looking for a Community Manager to support our communities across the product and provide real value to users on the platform. You’ll spend a lot of time strategizing and executing initiatives to increase community member engagement and satisfaction. You’ll also be on the ground level of a high-growth startup and play a critical role in scaling our community team. More specifically, you can expect to:

  • Grow and manage the community organization at Ladder
  • Identify, secure, and scale partnerships with external organizations to further brand awareness
  • Organize weekly events, including live sessions, office hours, and ask-me-anythings (AMAs)
  • Ideate and execute new projects to improve the engagement across our Ladder communities
Minimum requirements:
  • You’ve spent 2+ years managing communities or social platforms (doesn’t necessarily have to be in a formal setting!)
  • You’ve skilled in event coordination (virtual and in-person events) with a range of attendee numbers
  • You have experience working in a client or consumer-facing role
Bonus points:
  • You have an inbox zero mentality — you’re able to respond to inbound from all stakeholders punctually
  • You have a hands-on-deck working style — you get stuff done where it needs to get done
  • You’re an ultimate connector — someone with a strong professional and personal network that can naturally build relationships
Apply Now

Community Manager

Better Ed

Remote
Community Management
🗓
July

All kids have extraordinary talent & creativity, and our mission in the world is to help nurture it. We truly believe that education needs to develop the whole being, and exploration of broad interests is key for originality.

At Better Ed, we are working hard to be the world's most loved extra-curricular platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our community efforts and help us reach Community Market Fit. We are just starting with our community design efforts, and want active community engagement to be a central part of the customer experience.

Team

We are a team that is maniacally customer obsessed & building products that consumers love.

The plumber in chief, Subramanya Sharma (subba), was recently CPO & CMO @ Cleartrip helping build one of the most loved consumer companies in the region. He was also instrumental in taking Cleartrip global (8 countries) & create global high quality products in an increasingly flat world.

We want to recreate the magic, and build the same customer obsession & product culture here. What is it like working at Better? Find out more on what we love, how we build products & books we dig.

Community Manager

About the role

  • Collaborate with business and marketing to understand the objectives, strategise and build the community from scratch
  • Own a project/initiatives calendar in coordination with all stakeholders
  • Manage day to day interactions & virtual events for community members catering USA timezones.
  • Enabling Community as a means of GTM and desirability testing for launching future verticals
  • Monitor, track and report on feedback and insights to help improve product and service.

What are we looking for?

  • 1+ years of work experience as a community manager, content marketer, social media manager or similar role
  • Excellent verbal & written communication skills.
  • High empathy towards community members
  • Data driven mindset to measure engagement and outcomes
  • Self-starter who can drive community engagements without much oversight.
  • Ability to identify and track relevant community KPIs
  • Somebody who shares the same ethos.

Bonus

  • You've an interest in education & kids.
  • You have interests outside work, in art, music or any performing art.

What is our interview process?

  • An initial 30 min call to understand each other at a high level.
  • Work on a case study or assignment together to ensure a good match.
Apply Now

Customer Success - Community Manager

Tray.io

Remote, US
Community Management
🗓
July

We are looking for a "Community Manager" for Tray’s Customer Success team. Working as a member of the Customer Success Engineering team, the Community Manager will be responsible for building and managing a community forum for customers, employees and the public.

What You Will Do
  • Define the global community strategy for Tray Platform and Tray Embedded, including processes for curating user feedback, facilitating developer communications, and encouraging community engagement on owned and earned channels.
  • Executes and commercializes contribution curricula for clients and employees with demonstrable results of customer retention and expansion.
  • Establish a relationship and engage directly with our clients, understand their concerns and desires, and relay those to the relevant stakeholders.
  • Always promote optimization of process, tools, and teams for best program output.
  • Set and track program performance goals through data measurement tools and dashboards with the assistance of the data team.
About You
  • Experience in building and managing communities.
  • Understanding of key community metrics with demonstrated growth in those metrics.
  • Ability to work collaboratively across multiple internal organizations.
  • Highly organized; stellar project management skills with ability to effectively manage multiple projects.
  • Experience working with a technical user base preferred.
Apply Now

Community Support Specialist

Figma

Remote, US
Community Management
🗓
July

As a member of our Product Support Team, you’ll be the voice of Figma as you help ensure our community has a phenomenal experience across our different public platforms and touch-points (support forum, social, etc.) You’ll be engaging with our customers both directly and publicly, requiring critical thinking, an investigative mentality and outstanding communication skills. We’re looking for a great teammate based in the US who is technically inclined, eager to learn about design tools and community, and comfortable working in a startup environment where there are a lot of hats to wear.This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:
  • Provide outstanding technical support for new and experienced Figma users on our community and social platforms (support forum, Twitter, etc.)
  • Help moderate and organize our support forum, making sure it stays a healthy and safe space for our global community
  • Help identify new community support moderators and training them on all forum operations
  • Connect with our developer community and helping bring their plugins to Figma
  • Identify trends and areas of improvement for our support forum and other community support initiatives
  • Improve engagement and creating a seamless one-to-many support experience
  • Collaborate with our design and engineering teams to investigate and resolve complex issues
  • Write clear bug reports and raising technical issues with the appropriate teams
  • Collect and prioritizing customer feedback into meaningful recommendations for our product and research teams
  • Close the feedback loop with users when bugs are resolved and feature requests are implemented
  • Craft detailed, easy-to-understand support content (e.g. FAQs, drafts for new Support Forum and Help Center articles, internal documentation, etc.)
  • Help with response and communication around incidents and support issues
We'd love to hear from you if you have:
  • 2+ years’ experience working in a support or community environment for a technical SaaS product
  • Familiarity with design processes and tools
  • Good technical capability and written communication skills, with the ability to turn complex ideas into easily understood concepts
  • Excellent decision quality and creative problem solving skills
  • A high attention to detail and are skilled with prioritizing tasks by level of urgency
  • A willingness to listen to customer feedback and respond effectively in a public forum or directly with the user
  • Experience streamlining processes and communicating across teams (design, engineering, product)
  • An agile and adaptive attitude, and thrive in the constantly evolving growth and excitement of startup culture
Apply Now

Senior Global Community Manager

Evernote

Redwood City, CA
Community Management
🗓
July

The Global Community Program Manager is responsible for inspiring and growing our community, the same community that fueled the Evernote movement, helping millions of people remember everything and accomplish anything. This role is designed to further expand the community’s reach, strengthen its voice, and prompt self-sustaining advocacy. We hope to encourage the world to come and learn from community experts, find like-minded people, share new ideas and explore innovative ways to achieve their goals.

Specifically, We’re Seeking a Community Leader Who

  • Helps customers succeed in achieving their goals through the free exchange of supportive, authentic advice, resources and training from community experts
  • Creates and nurtures a continuous feedback loop that collects ideas and issues from members and shares them appropriately with internal teams to drive improvements to our products and services
  • Increases customer loyalty and retention by keeping customers informed, supported and heard
  • Connects customers with each other to share best practices & insights that drive product adoption, engagement & retention

What You’ll Do

  • Own and evolve the Community strategy, from programs to KPIs, resources to rewards and everything in between that drives meaningful and measurable value from (and for) the Community
  • Recruit, activate, engage, and retain Evernote Community members in ways that ignite customer activism, gather first-hand customer feedback and build sustained momentum around the world
  • Produce educational resources (including certification programs), training courses, promotions and content for ongoing engagement, activity and growth of the community
  • Plan and execute certification programs that create measurable value for Evernote Certified Consultants, community members and the Evernote business
  • Coordinate with product managers, marketing managers, regional leaders, customer success, and other stakeholders to help the community in their work and to develop effective communication loops for capturing and capitalizing on community feedback and insights
  • Collaborate with international regional leaders to support localized subcommunities and address regional needs
  • Manage daily operations of the Evernote global community through various channels (newsletters, webinars, Facebook, etc) and enable the community to help each other to answer questions, get inspired and find support.
  • Monitor and regularly report on progress and KPIs, including program efficacy and business impact, while socializing the outcomes and impact across the company

What You’ve Done

  • B.A./B.S. degree preferred, or equivalent experience
  • 4+ years experience in online community management.
  • Direct experience launching community initiatives (e.g. building online forums, launching ambassador programs, creating event series. etc.)
  • Skilled in growing a community to drive engagement and growth
  • Conceived and successfully launched a curriculum, certification course or other educational programs, meeting the needs of both the community and the business
  • Worked globally and have the ability to understand how to tailor experiences and content across the world.
  • Experience working as a brand advocate as you will be representing the Evernote brand
  • Found creative, compelling ways to link work done via customers or a community to the company’s bottom line and corporate goals

Who You Are

  • You are a people person. You love to engage, listen to others and are inspired by their stories.
  • Well-written, well-spoken and comfortable in front of any audience
  • Understand how to drive value from and measure impact of community programs
  • Able to manage deadlines and work collaboratively across the company to provide updates to the community
  • Solutions oriented, you find problems that need solving and proactively enlist resources to find a resolution
  • You are empathetic to the variety of community members’ needs, and can craft experiences to empower them and ensure they feel supported.
  • Intuitively recognize the appropriate channels for communication, feedback or when it should be a one-to-one conversation
  • An Evernote customer - you will be engaging with the most passionate and knowledgeable Evernote fans
Apply Now

Content and Community Manager

Smpl

New York
Community Management
🗓
July

As the Content and Community Manager at Smpl, you will lead the content and social strategy to drive awareness and growth, reporting directly to the CEO. You will use your creative and analytical skills to grow and engage a vibrant community of wellness-minded consumers and build deep brand loyalty. This is a challenging and rewarding role that has tremendous growth opportunities and will help shape the brand and our storytelling as we scale the business.

This is a full-time role. We require candidates to be based in New York City for this position.

Responsibilities

  • Develop high level marketing strategy and campaign initiatives for our launch year and beyond
  • Own the content and social strategy, brand voice and execution across all marketing channels, including email, Instagram, TikTok, Twitter, SMS, influencers, etc.
  • Develop a culturally relevant content calendar and strategize cross-channel content activation, project management, and success metrics to align with business priorities and content releases
  • Learn, strategically grow and engage our community across all marketing channels
  • Hire, train and lead a team of internal and external partners (PR, influencers, photographers, videographers, email designers, etc.)
  • Create, manage and execute influencer campaigns
  • Assist in content creation (caption copy, ad hoc photos) and work with photographers and videographers to create differentiated assets
  • Create and manage KPI dashboards to track data related to community initiatives to track ROI, measure success, and inform strategy. Present weekly to CEO
  • Track and analyze our key performance metrics – quickly adapt and recommend changes when needed
  • Develop and implement programming for key customer segments to drive engagement: repeat purchasers, high LTV customers, win-backs, brand ambassadors, etc.
  • Own customer support across social platforms, email & SMS
  • Maximize the customer experience end-to-end

Requirements

  • A minimum of 2+ years experience working in social media, community management and/or influencer marketing
  • Strong proven experience in project management and attention to detail
  • Strong aesthetic sensibility, experience in health and wellness and/or food and beverage preferred
  • Experience within a creative team, collaborating with marketing and creative leadership
  • Ability to articulate thinking to internal team and stakeholders
  • A fierce attention to detail
  • You are excited about change and a fast-paced environment
  • You have large ambitions; there is huge opportunity for growth within our small team
  • Must be based in NYC
Apply Now

Senior Community Manager

MongoDB

London
Community Management
🗓
July

The MongoDB Developer Community Team aims to build an amazing community where all MongoDB users can thrive.

You will be a part of a global team currently based in Sydney, Germany, Belgium, New York, Iowa, Oregon, Texas, and California. We encourage and support remote employees and the majority of the developer community team works remotely.

We are looking for a senior community manager to grow our community exponentially through close interaction with different internal stakeholders, the different community programs, and our global community.

Candidate Profile

You are

  • good at fostering and building relationships both in person and online at scale
  • a great communicator with emotional intelligence for developers and understand their needs
  • a conduit between the company and the community and can discover ways to serve both
  • great at seeing the big picture and understanding how the smaller things fit together to achieve this big picture

The right candidate for this role will have

  • Has partnered effectively with marketing teams to drive growth
  • Have successfully grown a developer community
  • Good interpersonal and collaboration skills
  • Experience with managing and scaling community programs
  • Empathy for developers, regardless of skill level
  • Strong written and verbal communication skills

These are nice to haves

  • Project management experience
  • Familiarity with nurturing and growing communities both online and offline
  • Previous remote working experience

Position Expectations

  • Build out and execute on the community vision together with internal and external stakeholders
  • Represent MongoDB in the developer community and help to build a welcoming, inclusive, and supportive community environment for members from a variety of backgrounds
  • Develop and execute on timelines, deliverables, and reporting for your goals to drive success against team goals
  • Build and execute on strategic plans for growing the community in target regions around the world
  • Attend and speak about the MongoDB community at online and in-person MongoDB events around the world, once this is allowed again
  • Contribute to improvements in internal processes and procedures as our team grows and matures
  • Take a data driven approach to problem solving

Success Measures

Within 3 months

  • You're familiar with our developer community programs and our community members
  • You’re regularly reporting on community growth
  • You will start owning the developer community growth goal
  • You will start contributing to the general developer community strategy
  • You will start implementing new strategies to grow our community and get the community members engaged
  • You will help out the community team leadership with day-to-day tasks

Within 6 months

  • You will be fully owning the developer community growth program
  • You will be advising internal stakeholders on how to interact on our forums
  • You will work with other teams on improving the forum experience
  • You will be a lieutenant to the community team lead and help them build the community vision
Apply Now

Social Community Manager

HubSpot

Remote
Community Management
🗓
July

As a Social Community Manager, you will be responsible for supporting  business goals, ensuring consistency in brand voice, mitigating crises, and cultivating an engaged community under the HubSpot brand on social media. In this role, you will publicly personify the HubSpot brand as a knowledgeable and friendly online personality.

In this role you’ll get to:
  • Actively manage the HubSpot Facebook, Instagram, Twitter, LinkedIn and; spark conversations that reflect our brand voice
  • Tackle escalations and work with internal teams to route and resolve
  • Establish and leverage growth strategies to help grow our engagement across the platforms and build HubSpot’s brand perception as a beloved CRM brand
  • Build and nurture a network relationships online to level up our brand’s impression
  • Contribute to building and scaling cross team community efforts
We are looking for people who:
  • Have a proven business acumen for dealing with crises
  • Are empathic and have a passion for online community building
  • Are driven by engaging to build meaningful connections
  • Are a self starter with superior writing and editing skills
  • Have an interest in global trends and awareness of cultural differences
  • Are solutions oriented, proactive, and creative
  • Have knowledge and experience using social media platforms
  • Have experience with Asana (a bonus!)
  • Have experience with the Google suite (a bonus!)
Apply Now

Community Manager

Colabra

Remote
Community Management
🗓
July

We're hiring a passionate and ambitious Community & Partnerships Manager with experience working at early- to growth-stage startups to help us engage our community, and otherwise support our inbound marketing efforts.

About us
  • We’re a small team optimising for impact — not headcount.
  • Your average day will be about growing and engaging our community, organizing and hosting online events, helping us develop community partners, generating inbound marketing content.
Responsibilities
  • Define and execute strategies to grow our community.
  • Design an incredible onboarding experience for new members.
  • Create content and regular rituals to generate meaningful engagement.
  • Plan, organize and host bi-weekly webinars and other events.
  • Measure meaningful metrics to improve your work, and the members' journey.
  • Represent Colabra and the Modern Lab community across digital spaces.
  • Engage and partner with other brands, communities and media outlets.
  • Work closely with the founders to maintain and evolve our corporate identity.
Requirements
  • Excellent written communication skills.
  • 2+ years of community engagement experience, preferably at a high-growth startup.
  • Strong experience with modern marketing stacks (learning on the job is perfectly fine).
  • Relentless resourcefulness, ownership mindset, and a proven record of single-handedly taking ideas from conception to live.
  • Passion for networking—not the kind that collects business cards, but someone who spends time adding value to others, and forming meaningful, lasting connections.
  • A background in science and experience working at a B2B SaaS company a plus.
What’s in it for you?
  • 🧪 Opportunity for outsized impact, working to accelerate world-changing scientific research.
  • 🌏 Work in an async, remote-first startup where work-life balance is celebrated and promoted.
  • 💰 Part time at $10,000–20,000, with potential for full time down the line.
  • 🌄 Flexible sick days and time off.
  • 🏢 Co-working, ☕️ Coffee, 🧹 Cleaning, 📚 Books and 🏃‍♀️ Fitness allowance.
Apply Now

Developer Relations Lead

ReadySet

Remote
Developer Relations
🗓
July
ReadySet is building a world-class infrastructure community. We believe that ReadySet is the very best place to build great communities and we want to ensure we can provide the very best support, guidance, and engagement to help our communities be successful. This will involve engagement in workflow, product, outreach, events, and more. ReadySet provides a MySQL and Postgres wire compatible plug-and-play middleware layer that adaptively scales read access to an underlying primary database without requiring any code changes. With ReadySet, developers get the low latencies of a highly-optimized custom caching system, the high query throughputs of read replicas, and the straightforward developer experience of using a single relational database. ReadySet can be slotted in front of a single machine and used locally, or it can be deployed globally as the world’s first data CDN. As DevRel Lead, you will lead, coordinate, and manage our global community development initiatives. You will use your community leadership experience to shape our community experience and infrastructure, feed into the product roadmap with community needs and requirements, build growth and engagement, and more. You will help connect, celebrate, and amplify the community and company work and assist new communities as they form. You will help our users to think bigger, be the best they can be, and succeed more. You’ll work across teams within ReadySet to promote the community’s voice within our different internal teams. You should be a content expert, superb communicator, and humble facilitator.
Apply Now

Community Manager

Retool

San Francisco
Community Management
🗓
July

Community building is a lot of work. There’s the day to day: managing the forum, engaging users in our Slack group, matching contract Retool developers with companies, etc. And then there are the countless projects we want to start but haven’t yet, like community newsletters, meetups, community promotion, and a lot more.

What you'll do

You’ll be responsible for operationally managing Retool’s developer community and making it an exciting, valuable place for our users to hang out. You’ll work on our forum, Slack group, contracting developer network, social, and education. Retool’s community is mostly developers, so expect a good deal of technical content.

A typical day might involve:

- Posting our weekly changelog to the the Slack group and answering questions

- Showcasing the app of the week on our Discourse forum

- Planning out a new community newsletter that highlights interesting questions

- Helping community members organize a local meetup(with sweet Retool swag)

Who you'll work with

Community is a company wide opportunity, and at Retool pretty much every team is involved. Your closest stakeholders will be Marketing, Growth, and Support, but you’ll also work with folks across the business.

We're a hard-working, passionate bunch who are motivated by collaboration, strong results, and bringing the impact of Retool to our customers. When we’re in the office, we enjoy eating lunch(and occasionally dinner!) together, and swapping stories. But at the root of it all, we come together to show our customers and not-quite-yet customers how Retool can make them and their companies more efficient and successful.

If this sounds like you, we’d love to hear from you!  

The skillset you'll bring:
  • 2+ years of community experience, ideally supporting developers
  • You have a bit of experience coding—even if it’s bad—and are comfortable with a technical audience(this is a great role to get more technical in!)
  • You’re comfortable talking to customers and are motivated by making them successful
  • You have a track record of identifying valuable projects, communicating the strategy for them, and executing on them autonomously
  • You like to write and communicate concisely
Apply Now

Senior Manager, Platform & Programs

Company Ventures

New York
Community Management
🗓
June
About the Role

We are seeking a passionate community builder and strong executor to be a Senior Manager of Platform & Programs. This role will have direct responsibility for the design and execution of the GCT experience, building our community of 250+ talented, diverse and purpose-driven founders and partnering with the Head of Platform and senior leadership to support the Company Ventures portfolio. This is an incredible opportunity to work closely with many of NYC’s best startups to help them achieve their ambitions.

Responsibilities

1. GCT Program (60%): Lead the day-to-day experience and deliver key program touch points for our annual startup residency: 

  • Guide founders through our signature North Star program, from the discovery process for articulating their Vision, Mission and Values to putting these into practice.
  • Manage program communications & touch points including monthly all-hands, bi-monthly investment team check-ins and bi-weekly founder braintrust groups.
  • Assist startups with their hiring, culture building and product development.
  • Plan and execute tactical programming to address founder needs including finding event hosts to deliver highly actionable, timely content. 
  • Collect regular feedback from program participants to drive continuous improvement.

2. CV Founder Community (30%):  Coordinate with Head of Platform to leverage community as the key value driver for our network of 250+ founders across Company Ventures’ portfolio and program alumni: 

  • Spearhead community operations with an eye toward automation and data. 
  • Maintain & evolve existing programs that enable founders to help and support each other including our internal community portal, founder newsletter, and 1:1 matching. 
  • Manage external partnerships and design meaningful engagements with the broader Founder community and/or GCT cohort.
  • End-to-end development of community programming including curation, planning, promotion and execution. 

3. Platform Support (10%): Work in partnership with the investment team to manage portfolio company communications, status and support systems: 

  • Manage and grow Company Ventures’ portfolio resources including curated perks, a best practice compendium, job board and directory of domain experts and other vendors.
  • Support overall content and marketing strategy, specifically overseeing portfolio company press tracking and coverage. 
This Role is Right for You If...
  • You’re passionate about community building and fostering connections both IRL and online
  • You’re interested in startups, purpose-driven entrepreneurship and venture
  • You’re an excellent communicator — at the front of the room, on video, or in writing
  • You’re a self-starter with a strong sense of ownership and drive
  • You’ve got operational chops with a strong creative streak
  • You thrive in a collaborative and fast moving environment
  • You believe candor and open communication leads to growth and productivity
Experience

We’re looking for experienced candidates in one or more of the following roles:

  • Building and scaling startup companies as an operator (operations, product management, business development) 
  • Working at an accelerator or at a venture capital firm
  • Management consulting or innovation strategy
  • Community building or working in a membership-driven organization 
  • Coaching or facilitating workshops for senior business executives
Apply Now

Community Builder

Weekend Fund

Remote
Community Management
🗓
June

At Weekend Fund we invest $100k-$250k checks into early-stage startups around the globe across consumer and B2B. We’re seed investors in Pipe, MainStreet, Deel, Dukaan, Mindbloom, Poparazzi, Ready, Superplastic, Blueland, and many other great companies. While early, the fund is in the 100th percentile when compared against hundreds of other funds using AngelList’s performance calculator.

We’re now on our third fund and eager to bring someone on to double down on community building projects.

Responsibilities

Your mission is to build a community that provides real value to Weekend Fund portfolio founders, LPs, and co-investors. This may include:

  • Hosting private discussions with experts in emerging fields
  • Managing Weekend Fund’s social presence on existing and new channels
  • Organizing monthly portfolio founder jam sessions
  • Connecting portfolio founders with experts in our network when requested
  • Supporting us in new experiments
  • Strategizing and executing new projects to improve the engagement across the Weekend Fund community

While you will have opportunities to learn about investing and support us in sourcing great companies, this is not an investment role. This is a part-time position (approximately 10-20 hours per week).

What we’re looking for

We’ll take our time to find the right person who is:

  • Experienced in community building. This doesn’t have to be through a formal company role.
  • Humble and eager to do both fun and not so fun managerial tasks.
  • Intellectually curious and deeply immersed in tech.
  • Incredibly driven and autonomous. You need to be able to come up with your own work.
  • Attentive to detail. It’s a good thing if you obsess over presentation and the “small” things because they matter.
  • A natural relationship builder. You bring positive energy to each interaction.
  • Playful and tasteful. You bring people smiles while being professional.
  • Extremely creative with a history of publishing great content on the internet through a blog, podcast, Twitter account, etc.
  • Optimistic and realistic!

We’re a distributed team and hire globally; however, it’s important for candidates to have significant overlap with Eastern Time working hours. We realize this may be too challenging for some parts of the world.

Apply Now

Senior Community Program Manager

Sequoia Capital

Menlo Park
Community Management
🗓
June
Team Scope:

Sequoia’s Community Programs team is responsible for five primary efforts:

  1. Founder research efforts that enhance internal empathy for Sequoia founders and highlight opportunities to serve founders more effectively.
  2. Founder journey and experience management during partnership with Sequoia. This starts with new founder onboarding experience and continues through key touchpoints and milestones along the way.
  3. Design and execution of exclusive company design programs and curriculum that help early and growth stage Sequoia founders build enduring companies.
  4. Strategy and execution around key relationship building and networking programs for Sequoia founders.
  5. Founder adoption of proprietary Sequoia products and community building programs.
Opportunity

Sequoia’s mighty community programs team is responsible for end to end design and management of Sequoia founders’ learning programs to help develop the next generation of great entrepreneurs, and loyalty programs to strengthen the Sequoia founder community.

We are seeking a strategic thinker, diligent executor and passionate community builder to lead and manage Early Founder Programs for Sequoia. This role reports to the Senior Director of Community Programs.  

Key Responsibilities and Competencies:
  • Maintain and grow the Sequoia community of founders
  • Collaborate with internal Design, Investor, Product and Experience teams to design, build, operationalize and execute programming that meets founder needs
  • Concept, drive and improve new and current founder program initiatives, including:
  • Onboarding and ongoing founder support
  • Research and insights
  • Learning and skill building programs and experiences
  • Networking and relationship building experiences
  • Adoption of Sequoia’s founder app and other digital products
  • Marketplace onboarding and reporting
  • Proposing new initiatives based on program and founder needs
Key Skills
  • Affinity and sincere interest in helping founders and emerging technology companies
  • Ability to build connection, respect and value among individuals with different background, skillsets and perspectives
  • Strong end to end program manager with high intellect, maturity and presence
  • Creative problem solver, excels at executing and adapting plans for effectiveness
  • Agile, detail-oriented, hardworking, focused, good at prioritization
  • Self-starter who is curious, eager to ask questions and seek input
  • Experience doing customer research, both qualitative and quantitative.
  • Team player who rolls up their sleeves to get things done and collaborates well
  • Excellent verbal and written communicator
  • Bonus points: Past experience at an early stage start-up or running a small business
Apply Now

Head of Community

Carta

San Francisco
Community Management
🗓
June
The Team You’ll Work With


You will be part of the Marketing and Channel organization. We have teammates across the country who love spreading the word about Carta, democratizing equity ownership, and increasing access to financial education. Members of our team have created and sold TV shows in Hollywood, been on the floor of Congress during the financial crisis, written political speeches heard by thousands, and led the rebrand of Carta from eShares. 


The Problems You’ll Solve 


Carta exists within a very tight knit venture ecosystem. We seek to be the open center of that ecosystem, helping share information, data, and connections while lowering the barrier to entry for new entrants. We are looking for a Head of Community to help us deliver more value to our community. 

  • Help us become a core part of the Emerging Fund Manager ecosystem. This could include educational programming, group onboarding for fund formations customers, creation of an internal LP CRM to help introduce our emerging fund managers to new LPs, events, content, or anything else you think would help the community and create connection. 
  • Help us make a community out of our Carta Ventures LP investments. We feel we can help each individual firm, but can we create the structure for them to help each other? 
  • We’ve continued to expand our Table Stakes report and event, we’ve now had thousands of folks within the venture ecosystem express interest in the content and topic. Is there an opportunity for us to create community within the attendees? How could we do this in a way that is unique in the ecosystem and on brand for Carta? 
About You


You love the venture ecosystem and deeply understand our investor audience. In addition, you have: 

  • Experience building communities, ideally within the venture ecosystem
  • An owner mentality: You take pride in your work and view what you do as a part-owner and builder of Carta. 
  • An ability to create process that helps us scale, while keeping the flexibility needed to innovate
  • A strategic mind that can understand a complex business and develop an innovative and creative brand marketing plan that addresses these nuances
  • High intellectual horsepower and EQ
Apply Now

Developer Relations Lead

CodeSandbox

Remote
Developer Relations
🗓
June


We're looking for someone with a strong passion for the JavaScript community and CodeSandbox. You know that cloud development is bound to happen, and you want to show others how you can use it to collaborate with others and introduce more people to coding. You care about teaching, and you care about people learning the ropes of development. You default to sharing, are used to testing your assumptions, and whenever you learn or build something new you tend to write (or tweet!) about it.

Job Requirements:
  • Location: Anywhere -4 to +3 UTC (currently Daylight Savings, otherwise -5 to +2 UTC). That's anywhere between US and EU Eastern Time.
  • Full-time: At CodeSandbox this means 40 flexible hours Mon through Fri.

As a Developer Relations Lead, you'll nurture and grow a community of creators. You'll...

  • Help define the community strategy and goals.
  • Be in the lead of shaping our Community Team, which means we will look at you to grow and support the team.
  • Help us identify and attract new talent to join the team, and restructure the team where necessary.
  • Create content (for example: sandboxes, blog posts or videos) to teach the community and show how CodeSandbox works.
  • Talk with people in the community about how they use CodeSandbox and what they'd like to see.
  • Talk with the whole CodeSandbox team (developers, designers, product managers) to let them know what creators care about and like to see.
  • Highlight the work of talented creators on CodeSandbox, by tweeting about their work or interviewing them.
  • Help people in case they have an issue or don't know how something works in CodeSandbox.

About you


You'll thrive as a Developer Relations Lead if you:

  • Have a passion for the JavaScript community and are an active contributor.
  • Have experience in supporting and growing a team.
  • Love working with people and enabling them to thrive.
  • Have a tendency to share your learnings with others.
  • Have experience mentoring and coaching a team.

If you don’t meet 100% of the above qualifications, you should still consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.As Developer Relations Lead you will be the crucial link that connects us to our community. You will be in charge of engaging with the community around CodeSandbox and making sure we are visible in it. More specifically, you'll highlight work from talented creators, you'll help people with understanding different web development concepts and you'll build useful features for the community in our product. It's our goal to make a positive impact as part of the JavaScript community, and this position is the embodiment of that.

Apply Now

Developer Advocate

Lob

Remote
Developer Relations
🗓
June
About The Role


This role is about empowering developers through code, content and community. Your work will  inspire and equip developers to help businesses increase the connectivity between the offline and online worlds. You’ll create developer-centric content including documentation, technical blogs, code samples, tools and videos to attract, educate and activate customers.


You’ll have the opportunity to prepare and deliver technical talks at industry events, meetups, roadshows, hackathons and webinars. Some domestic travel will be expected (post COVID) to support in-person events.


In this role you will support developers on forums, github, social media and other online channels. You will play a critical role of evaluating feedback from developers and identifying product and developer experience improvements.


As a Developer Advocate, you’ll...

Assist with developer documentation, tutorials and other educational efforts
Drive API adoption through blog posts, videos, code samples and open source tools
Attract and activate new developers through creative and relevant content
Assist with forum management, social media and other community engagement activities
Represent the company at online and offline events
Engage Lob users to understand their perspective, workflows and use cases
Interpret community feedback to drive insights and assist product development

What you will bring to this role...

3+ years of programming experience
Fluency in one or more of the following: NodeJS, Python, Java, .NET, Ruby, Go, PHP
Experience building applications that use 3rd party APIs
Strong written, verbal and interpersonal communication skills
Skilled at presenting technical topics in clear and concise ways
Deep empathy for how developers experience technology
Love of teaching and immense satisfaction seeing the light bulb go off in someone’s head

Since developer advocates come from a variety of backgrounds, it doesn’t particularly matter if you have a specific degree—we want to hear about your contributions in a real-world setting.

Apply Now

Head of Community

PagerDuty

Remote, US
Community Management
🗓
June
OVERVIEW OF THE ROLE

As the Head of Community for PagerDuty, you will be responsible for the strategic development and execution of global online and in-person initiatives to engage and support our growing community of 16,800 customers and 700,000 users. You will be responsible for overseeing a fantastic team that builds and maintains an online community, a variety of community events, and internal thought leadership programs. You are creative and identify and pursue new community initiatives, programs, and campaigns that recruit new community members and increase engagement for existing members. You will also measure and analyze community membership, community engagement, and the effects of community on our broader company objectives. This position reports to the Director, GTM Operations & Planning and will work with a cross-functional team of advocates, marketers, product managers, and our customer success organization.

KEY RESPONSIBILITIES
  • Develop strategy and execute strategy for community marketing and engagement campaigns, involving team and company stakeholders as needed.
  • Design and oversee implementation of promotional strategies for disseminating thought leadership content, promoting team speaking engagements, community events and other team activities.
  • Build and manage engagement campaigns that grow, engage and promote the PagerDuty community. Conduct post-deployment analysis and debrief stakeholders on metrics and campaign performance.
  • Lead operational, reporting, and procedural aspects of the growing Community Team
  • Build trackers to manage the team's performance metrics, establish formulas and systems to ensure quality of measurement consistency.
  • Establish procedures for delivering warm-hand offs (community qualified leads), building out metrics and identifying how we measure them as successful post-delivery; ensuring the team's approach is iterated to deliver successful warm hand-offs.
  • Manage Community Team members and workflow, ensuring overall work plans achieve team objectives.
  • Manage direct reports, including performance reviews, work assignments and time management; develop and motivate team members, provide guidance and coaching
  • Serve as a high-level project manager for the team, leading departmental sprint cycles and team meetings, organizing department’s quarterly / annual planning cycles, communicating achievements and insights to internal stakeholders through sprint reviews, confluence updates or other reports.
  • Oversee development and delivery of internal communications for Community Team
  • Build relationships with other departmental leaders - fostering relationship building, two-way communications and identify opportunities for the Community Team to support their initiatives.
MINIMUM QUALIFICATIONS
  • 6+ years of demonstrated success in marketing / community leadership role
  • 3+ years of demonstrated success in technology community engagement or developmentB2B / enterprise technology experience
  • Remote in US or Canada - able to travel 4-8 times per year to events or team meetings (once safe travel has resumed)
SKILLS AND ATTRIBUTES
  • You have a passion for engaging with a highly technical audience of developers, ops and devops practitioners.
  • Demonstrated ability to manage and direct a cross-functional team to efficiently get things done.
  • Excellent collaborator, collaborates with multiple departments at PagerDuty enabling and supporting members of these teams to contribute to community content and engage with our community members.
  • Demonstrated ability to expertly juggle and run multiple programs and campaigns at once.
  • Creative with a growth-hacking mindset: you will design and implement creative, out-of-the-box programs and campaigns to recruit new community members and increase engagement with existing community members.
  • Influencer: can evangelize internally and encourage subject-matter experts at PD to create world-class thought leadership content.
  • Metrics-driven through-and-through. Cares deeply about measuring and setting goals around improving community membership and engagement. Passionate about aligning the community initiative with broader company goals in a measurable way.
  • Forward thinking in setting up and documenting internal and external processes to scale programs and logistics.
Apply Now

Developer Advocate

CrateDB

Remote
Developer Advocate
🗓
June

We are looking for a Developer Advocate (m/f/x) to position Crate.io with developers globally and grow an active community where developers can learn about, try out, adopt CrateDB and provide feedback to our product teams.

ABOUT THE ROLE


This role will lead the company’s developer engagement, to help, inspire, educate, and grow the CrateDB developer community, as well as systematically collect relevant product feedback from the community to improve Crate’s product development. This role is a combination of developer evangelism and developer marketing.
     
YOUR RESPONSIBILITIES

  • Build a developer engagement strategy to aggressively grow Crate’s global developer community and ensure high levels of satisfaction among that audience.
  • Identify lead users and early adopters and integrate them in the development process
  • Actively engage and interact with the developer community at the technical level
  • Collect structured community feedback for efficient use of Crate’s product development and management team
  • Create technical and educational content and work with Crate developer evangelists to share expertise and know-how with the developer community
  • Understand developer audience’s needs, where developers go (events, third party sites, meetups etc) and create developer engagement opportunities
  • Support digital marketing with technical and educational content for a developer resource center, including blog posts, whitepapers, videos and presentations
  • Determine industry events for Crate evangelists to speak to developers globally (in person or virtual) who are interested in using CrateDB
  • Actively seek speaking opportunities and represent the technology
  • Identify third party websites, including open source sites and find paths to encourage trial downloads of CrateDB
  • Engage with our partners to leverage their developer communities and programs and include CrateDB
  • Work with Crate developer evangelists, encourage engagement with community members for knowledge sharing and best practice on user stories
  • Capture developer stories from Crate customers and share peer-to-peer among the community

WHO YOU ARE

  • 3+ years of relevant experience in developer relations, as product advocate, evangelist or as product manager, ideally in high-growth technology companies
  • Technical background in computer science and / or engineering
  • Experience in application development, databases and or machine data a strong plus
  • Enjoys to test and explore new technology, outgoing personality
  • Proven track record for building and growing a developer community
  • Passionate about technology and communicating that to a technical audience
  • Proficient in creating technical content and inspiring internal subject matter experts for developer audience programs
  • Excellent networking, engagement and relationship building skills
  • Experienced in presenting and speaking to small and large audiences
  • Versed engaging in technical channels as well as social media
  • Developer Marketing experience a strong plus
  • Outstanding communication skills, both written and verbal, with a fluency in English a must, German beneficial
    Agile and experimental, bringing new ideas and moving fast to hit goals
Apply Now

Developer Growth Advocate

Filebase

Boston
Developer Relations
🗓
June

We're looking for a highly motivated technologist to join our team as a Developer Growth Advocate and help grow the Filebase brand across our ecosystem.

You will be pioneering a new way for developers and businesses to leverage and have access to decentralized storage, using an S3 Compatible solution. This is an early-stage role, with an opportunity to get-in on the ground floor at one of Boston's top startups. 

You will help to lay the groundwork for the world to have an easy (and cost-effective) alternative to the traditional cloud of today. Our Developer Advocate will continue to foster Filebase relationships within multiple developer ecosystems -Blockchain/Crypto/Web3 and the traditional Object Storage landscape. 

You should be comfortable-with, and excited to wear multiple hats here.   

We’re seeking a passionate person, ready to help keep tabs on what our engineering teams must do to improve the customer experience of putting workloads into production, on Filebase.  As our Developer Advocate, you will be speaking for Filebase, so it’s essential that you create and cultivate Filebases’ voice throughout all of your interactions. 

Do you want to help shape the experience users will have interacting with a new platform from the ground up? Are you a creative innovator driven by a desire to understand new technologies? Are you interested in the impact of emerging tech on people and business?  

Responsibilities
  • Help users understand Filebase benefits and value proposition compared to the traditional cloud.
  • Grow online communities and awareness: social/Dev.to/Reddit/Discord/HN/Object Storage.
  • Address common user questions with website copy, tutorials, docs, how-to videos and blog posts
  • Webinars, Hackathons, Community Projects, and other impactful ideas you help sponsor.
  • Over time, you will help to integrate new Filebase team members into our developer community
  • Create and leverage the Filebase technology in new and exciting ways!
  • Hypergrowth mindset with full-autonomy - You’ll be managing our developer ecosystem, responsible for public awareness and engagement of the Filebase platform.

Qualifications
  • Experience within the following ecosystems: AWS S3, Object Storage, Cloud Storage, Blockchain, Web3 and relevant datacenter and crypto fields.
  • Engineering background and ability to get into the nitty gritty of S3 Object Storage and how customers would leverage Filebase as an alternative offering.
  • Strong technical writing skills- You like writing blogs, how-to’s and guides.
  • You should be able to use your creativity, experience, and judgment to guide the company in its daily operations.
  • Experience creating and distributing content across multiple platforms simultaneously.
  • Excellent communicator, natural bridge-builder and works well in highly competitive environments. 
  • Self-motivated and organized, ability to work independently
Apply Now

Developer Relations Engineer

LaunchDarkly

Remote
Developer Relations
🗓
June

As a Developer Relations Engineer, you’ll help LaunchDarkly deliver a best-in-class developer experience by developing content including tutorials, code samples, demo applications, and prototypes / proofs of concept. You’ll be responsible for all stages of content development, from proposing topics, crafting the narrative, implementing examples and use cases, and working with our marketing teams to deliver to multiple channels. You’ll be a founding member of our Ecosystem team, which reports to the CTO.


This role is remote-friendly, and does not have travel requirements.

Who You Are:


You are a a skilled writer and a competent developer. You have experience in modern software delivery techniques, and have experience working within a software team. You are interested in many technologies, and can pick up new languages and skills rapidly. You have some experience and comfort with front-end, back-end and dev ops / infrastructure technologies. You may not be able to write production-quality code in every stack, but you can read a language tutorial and quickly put together a “Hello, World” application and have a basic understanding of the language ecosystem and tooling.


Responsibilities:
  • Write technical articles, tutorials, and blog posts about feature management, feature flagging, experimentation, and continuous delivery.
  • Craft and maintain sample code/demos/experiences/tutorials that other developers can use to validate a use case or integrate LaunchDarkly into their stack.
  • Coordinate with our marketing teams to maximize the impact of your work.
  • Become a product expert-- learn the product, and keep up to date with new features and roadmap.
  • Advocate for developer needs and experience, ensuring that community feedback is heard and brought to the product development organization.
  • Maintain our brand voice across your work
Basic Qualifications:
  • 4+ years of writing experience in a technical setting
  • Firsthand knowledge of DevOps, modern software development, and the software development space.
  • Self-starter attitude, empathetic, and motivated to build and improve cross-functional relationships 
  • Deadline driven - has excellent organizational skills with an ability to handle multiple projects/priorities in a fast-paced environment
Apply Now

Developer Advocate

Basis Theory

Remote
Developer Relations
🗓
June

Basis Theory provides unbounded encryption and tokenization infrastructure. That means the most flexible, performant and distributed approach to providing these services for the entire internet, working with developers and organizations anywhere in the world. Our vision is to use a mathematical approach to data security to create bliss.

Our Developer Advocate will play a critical role in driving developer strategy including all things community and ecosystem. As the trusted partner of our product and engineering teams, you will be tasked with building relationships and coordinating all feedback/communication between them and our developers with respect to implementations and overall platform development.

Basis Theory is backed by world-class institutional investors as well as a group of highly strategic (and accessible) angels and operators. We are intentionally distributed, with an acute focus on diversity, and smile before every meeting.

Responsibilities
  • Build demos, SDKs and sample implementations to help successfully onboard early customers onto the platform
  • Work alongside and in the product and engineering teams to maintain all developer documentation
  • Work with the teams to produce the technical tools, tutorials and other educational materials necessary to create an amazing developer experience
  • Represent Basis Theory as the technical voice through blog posts and at events where applicable.
  • Work alongside clients implementing Basis Theory APIs via email and slack to ensure seamless integrations
  • Partner in the development of an API roadmap to meet the needs of developers globally
Key Experience
  • 2+ years in evangelism, education or other public-facing technical roles.
  • Experience working with API technologies and a desire to work with security focused solutions.
  • A strong track record of speaking, presenting and teaching highly technical topics.
  • A clear passion for both creating software and engaging in live communities.
Apply Now

Developer Relations // Growth Engineer

Fig

Remote
Developer Relations
🗓
June
In this role you will...
  • Be the main point of contact for all of Fig's developers. Your job is to make sure every Fig developer has a fantastic experience building on Fig. You are there to support them with a moment's notice.
  • Be the face of Fig in social media, news, and forums. Yep, you're gonna be the "Fig guy/girl". You live and breathe it.
  • Create and share unique and creative dev content. We want Fig demos, autocomplete building tutorials, engineering blog posts and more pervasive across Twitter, HN, Reddit, dev.to and more.
  • Own our docs. You will make sure Fig's docs are accessible to beginners but detailed enough for new users. As Fig expands beyond autocomplete, you will own help make sure Fig's docs expands with it without becoming convoluted.
  • Create partnerships with leading developer companies. Fig's autocomplete isn't just useful for traditional unix CLIs. We can make experiences with companies like Heroku, AWS, and more so much better.
  • Contribute to Fig's autocomplete repo. As the chief developer advocate, you will also be in charge of reviewing and merging PRs to our withfig/autocomplete.
  • Prioritise Fig's Roadmap. The best companies talk to their users. You will be in constant contact with Fig developers and so should have a keen sense of what we should prioritise working on next.
You'll be great if...
  • You put users and developers first. No matter what the issue, big or small, you are willing to go above and beyond to help. Our users should not just rave about our product, but should rave about you.
  • You have a good working knowledge of the terminal, shell and a wide array of CLI tools. You're at home in the shell. You know exactly where to look when something goes wrong. You're familiar with the standard unix tools used for networking, system monitoring and more. You know some of the differences between bash/fish/zsh.
  • You are enthusiastic. You love talking with people. Not just to teach them about Fig, but to learn more about them so you can help them solve the challenges they're facing. You love building things and you are always excited to share it with the world.
  • You are mission driven. You are working at Fig because you want to re-imagine the terminal. You are building Fig to make your own life easier as well as the millions of other developers who use the terminal every day.
Our Stack
  • Swift/Objective-C/C for our macOS app. Our pseudoterminal, window management, CLI, and our menu are written in combinations of these languages. We also make heavy use of macOS accessibility APIs.
  • Typescript/Javascript for all of our apps (including autocomplete) We use VueJS to build autocomplete. Our bash parser and arg parser are written in Javascript. Fig's Autocomplete specs are in Typescript. Our website is Next.js and we have a simple Express backend. We are in the process of shifting to Typescript.
  • A lot of shell, CLIs, and systems We wrote integrations with bash, zsh, and fish in their respective languages. Our autocomplete app has to integrate with just about every CLI tool... We also go deep into signals, processes, and file descriptors.
  • Modern work tools. Linear for issue tracking, GitHub for source control and open source, Sentry for error reporting, Segment and Amplitude for analytics, Discord for community management and internal communication, Notion as knowledge base. A few others.
Some of the engineering challenges we've faced
  • Defined a declarative standard for building autocomplete for CLIs
  • Wrote a left-to-right bash parser from scratch
  • Used zsh's ZLE module to accurately get your current buffer and cursor position when typing in zsh
  • Used the macOS accessibility API to get your cursor position in an application we don't own
  • Used UNIX sockets and Docker’s dockerd API to get a container’s current process and working directory
  • Injected a custom API into a WKWebview that gives web apps the ability to run local shell commands
Apply Now

Community and Social Editor, Snacks

Robinhood

Menlo Park
Community Management
🗓
July

ou’re a community builder and liaison with a passion for serving customers through financial editorial. You’re driven not just to share great markets news content in creative, innovative ways, but to elevate the community’s voice within our original coverage across platforms. You’re excited to build the bridge between editorial and our audience, and help drive new editorial efforts based on the community’s feedback and dialogue, intertwining news and education.

What you’ll do day-to-day:
  • Build Robinhood Snacks’ community strategy: You’ll cultivate ongoing conversation with our audience through interactive campaigns, and help infuse our audience’s voices into our daily news coverage. You’ll be the eyes and ears of our community, observing what they care about, and ensuring their voices are amplified.
  • Hone and execute our off-platform strategy: You’ll craft a cross-platform engagement strategy, optimizing social channels and other platforms as an extension of our daily products. You’ll steer and develop new storytelling formats, from informative posts to behind the scenes looks, explainers, special events, and live interviews.
  • Proliferate User-Generated-Content on the Snacks social channels and infuse UGC into the core Snacks products in meaningful ways.
  • Be creative and unconventional: You’ll create clever campaigns that go beyond our existing content to spark meaningful interaction. Take a look at our “Snacks Madness” brackets from March 2020 and “TBOY” awards. Now take it up a notch. We want to surprise and delight our audience.
  • Engage with the newest news: You’re able to respond quickly to breaking news stories, with original content that may not appear in the Snacks newsletter or podcast.
  • Oversee posting on social media and related visuals: You’ll oversee daily production of posting across channels, ensuring quality, consistency, and timeliness. You’ll also oversee the ideation, development, and publishing of related graphics and visuals.
  • Metrics tracking: You’ll track the performance and traction of our coverage and community efforts, identifying patterns and outliers. You’ll also support new audience surveys about our editorial products.
  • Collaboration: You'll work with internal partners, such as our compliance, legal, and design teams across projects.
About you:
  • Bachelor’s or Master’s degree or equivalent work experience in an editorial setting
  • 4 - 8 years of overseeing community and/or social media for a brand or publisher
  • You’re driven to find new ways to engage in meaningful dialogue about key financial events and topics through social media and community outreach.
  • You have an ownership mentality and are comfortable executing community and social initiatives end-to-end, from ideation, to operations, building, and delivery.
  • Experience leveraging design templates and and directing social-first content, like audiograms or short-form edited videos.
  • Organizational skills to oversee UGC campaigns and a community / social calendar
  • You have a roll-up-your-sleeves mentality. You’re excited to respond to Snackers and engage directly with the audience.
  • Familiarity with data. You’re fluent in engagement metrics, and can surface trends of what’s resonating or not.
  • You can communicate with our audience in a voice that helps make finance as relevant as music, sports, and the arts.
Bonus points:
  • Love for creating new experiences to explain key frameworks and support meaningful dialogue
  • Experience supporting community and/or social media at an editorial publisher
  • Experience contributing to a financial editorial team or to business editorial efforts
Apply Now

Community Strategist, Communities

Twitter

New York
Community Management
🗓
June

As a Community Strategist you'll shape how Twitter connects with community members, representing and advocating for them to help create healthy and fun places for people to discuss and follow along with their interests. .

Reporting to the head of Curation, this role will be embedded in our communities team, working alongside Engineering, Product, Design and Research to build a vibrant, diverse and exciting destination for Twitter customers who want to discuss and follow along with their interests.

If you are passionate about building and representing diverse communities at scale, enabling them to have spaces and conversations that matter to them, this is the role for you.

Who We Are

The communities team mission is to make it easier for customers to discover, participate, and form conversations with communities that share their interests. People already use Twitter to create community across a wide range of topics and our work builds on this. Protecting the health and safety of the conversation within these communities is top of mind for us.

Curation is on a mission to better facilitate public conversation and bridge the gaps between scaled, automated solutions and the sophisticated needs of the many different groups of people who use Twitter. Twitter’s Curation team sits within its Consumer Product team, which works directly on developing the core Twitter product with our customers in mind.

What You’ll Be Doing
  • Working closely with research to identify successful community participants on Twitter and understand their needs
  • Developing an overarching community strategy that will allow Twitter to grow and better engage this group
  • Collaborating with data science and operations to ensure that community efforts are measurable and deliver for both Twitter and community members
  • Designing community systems (e.g. volunteer recruitment/onboarding, reward structures, engagement plans) that reward successful community organisers
  • Working cross-functionally to establish an "always on" engagement program including communication, training and community events/conferences
  • Translating product insights from community organisers to help product teams to improve Twitter’s offerings
  • Developing global expansion plans that navigate language and cultural differences to ensure healthy communities worldwide
  • Ability to execute on the initial stages of your strategy, as we build our community capabilities
Qualifications

Who You Are

  • Deeply passionate about growing and fairly representing community members through all the ups and downs of community development
  • 6+ years working in digital community strategy, ideally combined with more tactical community management experience
  • A track record of delivering strategic insight and operational excellence in the community space
  • Experience of developing playbooks to support the rollout and implementation of community strategy - preferably with experience of both communities at their earliest stage and highly-scaled, later stage communities
  • Skilled in volunteer management
  • Proficient in the product development process, with the ability to work cross functionally and engage teams with community ideas in a practical and impactful way
  • Skilled communicator that can deliver nuanced feedback both to internal teams and externally to community members
  • Highly data literate, you are comfortable collecting and interpreting data using a variety of methods. You can use this to gain insight into the value of community efforts for the product and the company, as well as identify new opportunities
  • Fluent in English, other language fluency an asset
  • Knowledge of community development outside the US/English-speaking markets is preferred

Apply Now

Community & Partnerships Manager

Paragon One

Remote
Community Management
🗓
June

Paragon One makes remote externships which are flexible, educational, and fully managed alternatives to internshps. For companies like Facebook, Hewlett-Packard, and Zillow, remote externships are early talent identification programs that can reach underrepresented and underserved student populations in a cost effective and scalable way. Paragon One was founded by MIT alums, and is a global remote team with offices in NYC & Beijing. The company is backed by YCombinator, Foundation Capital, University Ventures, Learn Capital, and Jason Calacanis.

We are looking for a strategic and entrepreneurially minded Community & Partnerships Manager with a lot of energy to join our fast-paced team. The role is ideal for anyone with experience in corporate recruiting, corporate PR, investment banking, management consulting, or any client services role that deals with senior leadership at Fortune 500 companies.

Your primary responsibility will be networking and building community with C-level leadership at enterprises, prospecting for deals, running community events, managing B2B marketing collateral, and business development generation.

We seek aspiring leaders who are personally passionate about solving extremely hard problems in the education-to-workforce movement. Interested candidates can email: matt@paragonone.com

Compensation includes salary + equity + benefits.

Responsibilities Develop community strategy to reach target enterprise partnerships Co-develop branding strategy with CEO Lead community events for enterprise partners Manage business development collateral (presentations, 1-pagers, email templates, explainer videos, etc.) Network and build relationships with various stakeholders at Fortune 500 companies Assist in developing partnership discussions with Fortune 500 companies to launch externship projects on Paragon One platform

Skills and Experience • Grit and perseverance to tackle the hardest problems • Strong relationship development skills with C-level leadership and stakeholders • Strong community development skills • Strong intuition for how to navigate complex corporate environments in order to move deal deal discussions forward • 4+ years experience in corporate client service, deal generation, marketing, and/or business development • Ability to drive growth with customer-centric approach to problem solving • Structured, analytical thinking and product mindset • Strong sense of ownership and roll-up-your-sleeves attitude • High attention to detail and ability to manage multiple priorities simultaneously • Experience with marketing tools (email marketing, CRM, etc.) • Strong presentation skills

Apply Now

Developer Advocate

imgix

Remote
Developer Relations
🗓
June


imgix
is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top-tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

imgix is looking for a generalist to join as the first member of its new Developer Relations team. This is an opportunity to help define how this team operates while collaborating with the teams such as Marketing, Developer Tools, Sales, etc. We’re also looking for someone with a passion for cultivating a developer community. You will own the coordination and production of developer-focussed content and will be given creative freedom over the topics and style. You will also own the process of gathering developer feedback and will autonomously decide what customers to talk to, and how that feedback is fed back to imgix. Furthermore, you will help decide what conferences imgix should attend and potentially present there. Finally, you will own the coordination of imgix’s developer support presence across multiple channels, and will decide how to best structure this presence to support the developer community. You will be working with and supporting many teams at imgix.

What you’ll be doing:
  • Plan, create, and maintain written, visual, or audio tutorials, articles, and documentation to serve the imgix community.
  • Own the developer support presence across imgix, e.g. GitHub, Email, Discord/Slack and design processes to improve the quality of this support.
  • Create processes to facilitate feedback from the developer community, and feed this information back to internal teams at imgix.
  • Research and evaluate what conferences imgix should attend, and attend these conferences if desired
  • Optionally, help with simple fixes and feature improvements to our SDK libraries, and the construction of examples/demos of our SDK projects
What we’re looking for:
  • Prior experience writing or producing technical marketing content (written and/or audio-visual)
  • Comfortable communicating with clients and third parties, and the ability to uphold imgix’s image and reputation among developers.
  • Empathy and passion for developer experience and an interest in building processes and tools that optimise for it
  • Desire to build robust and inclusive communities around imgix’s service
  • Ability to work autonomously and be comfortable making decisions
Nice to have:
  • Prior software engineering experience
  • Experience with imgix or image optimisation tools
  • Participation or presentation at conferences of any kind
  • Experience organising a company’s presence at a conference or event (e.g. meetups)

This is a remote-friendly role that is open to interested parties located roughly in the time zones of UTC-5 to UTC+5. imgix has its head office in downtown San Francisco and you are welcome to work either in the office or remotely. Employee benefits are comprehensive (for US employees: 401k, medical, dental and vision; perks are matched worldwide), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus, and maybe even a laptop. The troposphere is the limit.

If you are interested in building the future of visual media on the Internet, submit your resume / CV and cover letter for consideration. Principals only, please. We look forward to hearing from you!

Apply Now

Senior Developer Relations Advocate

Moogsoft

Remote, US
Developer Relations
🗓
June

Moogsoft’s mission is to build the tools that defend the world’s digital infrastructure and enrich the lives of those whose job it is to do so. This means serving a diverse community of SRE and DevOps professionals, partnering with them as they go about their valuable work. As managing their ever growing architecture becomes more and more complex, our mission is to combine the power of AI & ML and to arm them with the best technology to keep their systems running, and their time focused on the things that matter most.

We are looking for someone to help foster the best relations between Moogsoft and the community of engineers out there for whom our technology is relevant. You will be sharing developments from the acknowledged market leader and pioneer in AIOps (we invented it) and Observability. Moogsoft has 50+ patents and combines a deep knowledge of our domain with a shared vision on how to build products with our target audience.

Roles and Responsibilities
  • Being a thought leader and trusted voice amongst the SRE & DevOps communities
  • Provide strategic recommendations and partner with the product and engineering team to prioritize a product roadmap as the voice of our customer
  • Provide constant feedback and metrics as our ear to the ground from the outside across the engineering community
  • Partner with various internal teams e.g. product, engineering, and marketing to increase adoption, product usage, and community advocacy.
  • Actively seek out innovative best practices and programs from around the world to help inform strategy.
  • Contribute to and execute on a developer relations strategy for key Moogsoft developer initiatives,
  • Grow the Moogsoft community of like minded engineering professionals
  • Participate in targeted customer activity and industry developer events.
  • Develop customer success stories, hands-on webinars and other related demand generation materials that increase awareness and visibility to our value proposition.
  • Act as a key resource for our top developers and partners and act as a subject matter expert in order to facilitate adoption of the product
Experience and Qualifications
  • Experience in fostering a global community through user group support and outreach programs
  • Data-driven approach to community building, including understanding how to measure the health and success of a developer community.
  • The ability to effectively communicate to both technical and non-technical audiences with ease
  • Creativity, resourcefulness, and persistence to drive towards outcomes while navigating a dynamic environment.
Moogsoft Perks and Benefits
  • Flexible vacation and sick time policy
  • Competitive salary, 401(k) plan and equity to all employee
  • Attractive benefits package including health and dental coverage
  • Pet insurance - preferred pricing
  • Opportunity for career development in a fast-paced, progressive company

Apply Now

Community Manager 📣

Adalo

Remote
Community Management
🗓
May

Since the beginning, community has always been our #1 principle at Adalo. We’ve done a lot to help grow and foster it, but it’s gotten to the point where we really need someone to truly own everything about it and become our official hype person! You’ll be managing our social media, writing newsletters, participating in lively discussions around Adalo and in the no-code community in general.


We truly believe that collaborating is the best way to help everyone create new things and you’ll become the central voice to help make that a reality and bring our community to new heights!


Responsibilities

Step 1 (and most importantly!) will be for you to truly become a part of the community by building & fostering relationships not only with our makers but also within the no-code community as a whole 👨‍👩‍👧‍👦
As a part of that you’ll need to stay up to date with all the trends happening in the no-code space as well as the larger tech & design spaces
You’ll act as the voice of Adalo with daily social media posts, reviewing and participating in discussions, and replying to anything and everything Adalo related 💬
The game plan is for you to develop an engaging continuous content strategy across all platforms including blog pieces, articles, social media posts, newsletters, and videos.
This continuous content strategy should also hopefully come with a super organized calendar for everyone on the team to stay up to date 🗓️
We’d also love for you to start throwing even more fun events for our community (in the past we’ve done community town hall events, and run some different challenges for them to participate in but really the more event planning the better!)
Another important role will be for you to help us continue to improve our onboarding process so that our makers feel welcomed into the community and helps them participate meaningfully moving forward 👋👋🏾👋🏿👋🏻
The final role (at least that we can think about at the moment) is to act as a liaison between the community and everyone at Adalo. You’ll be relaying feedback back and forth between marketing, product, engineering, CX, design, and our content teams, and you’ll help our team members better engage in the community!

Requirements*

You love no-code, design, and everything app-related and consider yourself a fan of the new maker movement
You intimately understand the true struggle that is posting something across all of the various social media platforms with all of their different sizes, audiences, and fun little quirks that make that process harder than it should be.
You have experience launching community initiatives — like building an online forum, launching & running an ambassador program, creating an event series and sending out tons of one-off marketing emails and recurring newsletters 🗞️
You believe relationships are everything and you’re really good at building them with community influencers, and finding and pitching new potential partnerships within and outside of our direct community 🤝
While you know how important keeping a good sense of the emotions of our community is you also know how important it is to identify & track relevant community metrics to maintain a good sense of the community from a quantitative standpoint
You have excellent verbal communication skills to back up your excellent writing skills
You love a good pun. V important.
Finally you consider time management one of your biggest strengths. There’s going to be so much jumping around with this role and you’ll be juggling a bunch of different tasks and communicating a lot in a ton of different ways that making sure you’re organized and you have a go-getter attitude to work with minimal supervision is key! 🔑

*‍Hey! 👋 Even if you don’t think you meet all of the requirements above but you’ve got a passion for what we’re doing over here at Adalo — we think there’s a great chance you’d be an amazing addition to our team & we’d love for you to apply!


Oh… and Bonus Points

Experience working directly in a community manager role at another SaaS company
Experience working in a startup environment
You’re already a part of the no-code ecosystem or have a lot experience working with no-code software
Even extra points for designing & building an app in Adalo (if you’ve had a chance to do that please include it with your cover letter!)

Apply Now

Senior Community Manager

NextRoll

San Francisco
Community Management
🗓
May

RollWorks, a division of NextRoll, is seeking an experienced Community Manager to help grow and evolve our community for RollWorks' fast-growing customer base of leading B2B marketers.  We are creating an industry-leading destination for RollWorks customers to share and gain expertise in Account Based Marketing.  As our Community Manager, you will focus on nurturing marketer dialogue about account-based marketing strategies and programs, facilitating knowledge sharing and networking among customers and Rollers (RollWorks team members). In partnership with Marketing, Product Management, and Customer Success, you will drive the community strategy forward and facilitate customer discussion to drive high levels of engagement and customer value.

In this role, you are the face of RollWorks, inspiring customers and colleagues, and creating a digital, vibrant community. You will have support of the senior leadership team and will be the primary point of contact for our digital community.

This role is open in our San Francisco, New York, Salt Lake City offices, or remote.  

Our work environment is one where ambition thrives and so will you. We help every employee discover their full potential by giving them opportunities to expand their skill set and develop their career at NextRoll. Don't think you have all the skills required for this role? That's okay, we're committed to helping all of our employees learn and grow.

The impact you’ll make:
  • Execute community initiatives aligned to quarterly and annual business objectives
  • Engage members on a daily basis to drive community growth and adoption
  • Administer the community, including user account management and moderation
  • Design, configure, and continually optimize the community digital experience
  • Develop and implement internal and external community advocate programs to motivate and incentivize top community contributors
  • Source, produce, and curate community content & events
  • Develop and maintain a comprehensive set of community guidelines and policies
  • Define KPIs and deliver monthly reports to stakeholders
  • Monitor community health and produce reports on relevant issues and outcomes
Skills you’ll bring: 
  • You have 4+ years experience building and managing online communities, including driving outreach efforts, discussion moderation, rewards, influencer or advocacy programs, execution of content plans, community content writing
  • You have supported a community of marketers and/or have worked closely as part of a demand generation/ABM marketing team
  • You have worked with cross-functional teams (Marketing, Product Management, Customer Success) to plan and execute supporting community activities
  • You have worked with one or more community platforms (e.g., Lithium/Khoros, Jive, Higher Logic/Vanilla, Telligent/Verint, inSided)
  • You understand how community platforms integrate with other systems, such as Salesforce, Marketo, and Zendesk.
  • You are able to pull data from multiple sources to clearly communicate the business impact of community programs.
  • Experience working in an enterprise environment with remote teams 
  • Bonus points if you have a background in any of the following: MarTech/AdTech, B2B SaaS, Demand Generation, Account-Based Marketing
Benefits and perks: 
  • Competitive salary, equity, and fully covered medical
  • One month of paid time off and work/life balance
  • Up to 3 months of paid pregnancy disability leave
  • 3 months of paid family leave (care for a family member, bond with a new child, etc.)
  • Up to 6 weeks of paid disability leave
  • Join a community of fellow Rollers as a member of one of our Employee Resource Groups 
  • Ample opportunities to volunteer with local organizations with NextRoll Gives Back
Apply Now

Head of Community

Unshackled Ventures

Remote
Community Management
🗓
May
What you will do

Community & event management

  • Plan and produce Unshackled Ventures online and offline community engagements with portfolio companies, immigrant operators, key stakeholders, and partners.

This will include:

  • Management of our online community platforms, including Slack and Twitter.
  • Collaboration with the investment team to lead our University Fellows and Roundtable Program.
  • Organizing and designing in-person events, virtual events, webinars, and intimate group meet-ups that facilitate connectivity across our founder, venture and LP communities.
  • Constantly gathering feedback from the community and creating strategy on those insights.

Portfolio Support

  • Identify topics that resonate with the founder community for ongoing touch-points and event based themes and ideas.
  • Support the onboarding of Portfolio Companies into our network; leveraging Unshackled founder resources and active approach to supporting our founders.

Non-Core Responsibilities:

Community Operations

  • Support, manage, and optimize Unshackled no-code tech stack and day-to-day community operations, including Unshackled’s website.
  • Design frameworks to measure and report the ROI/outcomes of community engagements with portfolio companies, key stakeholders, and partners.

Content

  • Develop and execute our content strategy.
  • Manage social media accounts (Twitter, Substack, Medium, Instagram, LinkedIn).
  • Develop and execute a holistic strategy to drive awareness, engagement, and retention across our community of aspiring immigrant entrepreneurs.
Who you are (qualifications)
  • At least 2–5 years of work experience in a relationship driven role with community management/building experience, events and content driven work, sales, business operations, customer experience or managing client-focused programs.
  • Passionate about being a community and customer advocate. You are deeply empathetic and understand why community voices are so important.
  • Excellent relationship-building skills; able to build rapport with a wide variety of personalities; you are a people person who brings a community together; high EQ/Low ego.
  • Clear and effective communicator, both oral and written, with the understanding of how to leverage networks; comfortability with public speaking in virtual and in-person formats.
  • Ability to adapt quickly to a fast-paced environment; Comfortable completing complex tasks and projects with minimal guidance and reacting to situations that require a quick turnaround with appropriate urgency.
  • Experience in event planning, familiarity with virtual event production and platform/tools, digital marketing and/or content creation a plus
  • You’re able to zoom-in and zoom-out with ease: you aren’t afraid to get your hands dirty, but can easily push the team to think about “big picture” strategy.
  • Experienced in launching, leading, and scaling programs in a fast-paced environment.
  • You’re hungry to learn and grow in a fast-paced environment, and want to work in a fund where you can really make a difference.
How We Work (our culture)
  • Curious — Our team has an experimental mindset, an important principle when building something new.
  • Bias towards action — You have that entrepreneurial tenacity with strong execution chops. Each person on the team should feel empowered to take measured risks with strong judgement.
  • Empathetic — It is tough being a founder and an immigrant. It’s important each person on the team can empathize with our community.

Location: Remote or San Francisco, CA

Apply Now

Community Director

Sora Schools

Remote
Community Management
🗓
May

Sora Schools is looking for a Community Director with experience managing a growing online student experience. This role will involve leading all orientation and onboarding efforts for students and parents, fostering deeper student and parent engagement with the school, and modeling the future of community-based events at Sora. As the first hire in this function, you will also help shape the future of our student body and ultimately Sora.

This is a rare opportunity to join a young, growing team of an innovative virtual high school at a critical stage in the organization's growth. Beyond that, we have a unique product offering that amazes the prospective families we speak to around the world. Parents and students at Sora LOVE our school. Our team is composed of hard-working individuals with a culture of transparency, efficiency, and collaboration.


About Your Role
  • Design incoming parent & student experience, complete with personalized onboarding materials, orientation, and initial connections with the community
  • This also includes developing orientation curriculum to support transition
  • Develop new and existing ways of engaging parents
  • The goal is to clearly define a parent's role in a students journey at Sora
  • Advise and grow current and future student leadership opportunities (i.e. House leadership)
  • Develop a sustainable model to support community growth and new cohorts
  • Manage community events calendar and curate new event types (i.e. mentor lightning talks and student presentations)
Who You Are
  • You have a deep understanding of Discord (or similar) communities & surrounding culture
  • You have at least 3 years of virtual community development or virtual student life experience
  • You are creative and have experience working with/developing for gen-z audiences
  • You are comfortable working with set KPI’s and consistent reporting
  • You are comfortable in a fast-paced, dynamic, small team environment where you'll be setting high level strategy while also doing hands-on implementation, wearing many hats
  • You are passionate about innovative education
Bonus Points!
  • Have experience working in the education or edtech industries
Apply Now

Community and Partnerships Manager

Tech Ladies

Remote
Community Management
🗓
May

Tech Ladies is hiring one incredible Community and Partnerships Manager to own the day-to-day work that keeps the Founding Membership community within Tech Ladies running. 

The Founding Members community is the paid community within Tech Ladies. We’re committed to helping our members grow their networks in tech, identify the best opportunities (best jobs to apply to on our job board, best conferences to attend, etc), and provide a robust online community and events to help them grow. 

This is a brand-new, full-time position that’s perfect for a mid-career professional who is passionate about our mission and looking for a role with a lot of ownership where they can directly impact a company’s growth. 

This is a public-facing community role, so the manager should be comfortable hosting events, being the “face” of the membership, and getting to know each member of the community to provide an incredible experience. 

This role will work closely with the CEO/Founder and you will manage a team of freelancers. 

Responsibilities Include:

Managing and Growing the Online Community:
  • Be the face of Founding Membership in the online community
  • Connecting members with each other via thoughtful 1:1 introductions 
  • Creating content to keep the community engaged daily
  • Manage a team of 3 freelancers and guide them on weekly content sharing + commenting in the online community
  • Owning the content calendar for the team 
  • Moderating the community and ensuring the Code of Conduct and best practices are followed.
High-Level Growth Strategy:
  • Implement growth initiatives that grow Founding Membership
  • Identify sources of churn in the community and come up with creative ways to reduce churn 
  • Create new ways to attract the right members from our larger community into our smaller, more intimate paid community. 
  • Create an incredible onboarding experience for new members
  • Manage benchmarks for success (what happens in a member’s journey to ensure that they are getting the most benefit they can out of membership).
Communication + Partnerships:
  • Create email campaigns for Founding Members weekly
  • Own all partnership work, including seeking out opportunities to partner such as conference discounts, special offers for our members, etc.
  • Maintaining the conference discount and perks portal section of our website
  • Seek out and foster new partnerships as benefits for Founding Members 
Event Management + Hosting:
  • Hosting, planning and owning all weekly events for Tech Ladies
  • Organizing and recruiting webinar hosts and speakers for events 
  • Owning events from beginning to end, setting up Eventbrite, messaging reminders, paying event hosts, etc. 
Member Management and Retention:
  • Read and personally approve applications for new members
  • Handle all customer service for members, cancellations, refunds, guidance on how best to use the membership, etc. 
  • Charting metrics on new members, churned members, email opens, etc and reporting them weekly to CEO/Founder and team.

------------------------------------------------------------------------------------------------------------------------------------

Your resume will look something like this after holding this job for a few years:

  • Helped scale bootstrapped company from $2M to $20M 
  • Grew membership from X to Y 
  • Helped thousands of  women in tech scale their careers 
  • Worked closely with CEO/Founder to define and improve the business
  • Reduced costs by x and increased revenue by y—and did it on time and under budget!

Who We Want to Meet:

We’re open to speaking with folks from a number of different backgrounds (community management, diversity and inclusion, events management/hosting, career coaching, etc) that could all be a potential fit. So please apply even if you don’t have every aspect of experience we’ve outlined below. 

You Must Have:

  • 2-10+ years of relevant work experience, especially managing a community/team, growing event attendance and fostering connections
  • Experience working remotely and ability to get things done without much oversight

You Ideally Have:

  • A mix of the emotional intelligence needed to create community but also the strategic planning and execution to grow the membership in a meaningful way.
  • Expertise in or demonstrated excitement about the tech/startup world that our members work in.
  • Experience running communities and bringing people together.
  • Ability to get people excited when hosting engaging events, motivating a team of freelancers and modeling how members can use and get the most out of the community. 

Familiarity with the tools we use: Mailchimp, Mighty Networks, Google Docs, Airtable, Eventbrite, Zoom.

You Are:

  • Empathetic: You truly care about (and take time to learn) the struggles and needs of our community and partner companies.
  • Disciplined: You're a person who can work independently and remotely, on your own, to keep things moving. 
  • Dependable: Quite simply, you do everything you say you're going to do. You're organized enough to work with little supervision. 
  • Organized: You’re extremely organized and have created systems to make sure things don’t slip through the cracks, even when volume is high. 
  • Salt of the Earth: You’re honest and have the highest integrity. You understand that even though we’re running a business, our mission will always be people over profit. 
Apply Now

Head Of Community

Saturn

New York
Community Management
🗓
May

Saturn is looking for an experienced Head of Community with experience in brand marketing to expand and manage our ambassador program. You should be extremely passionate about identifying and building meaningful relationships with high school and college students that expand our brand reach through content creation, brand and product amplification, product education, and user research. You need to be willing to challenge the status quo, find creative ways to engage with students, understand building-for-scale, stay in the know, and improve our share of voice through the development of this program.

To learn more about Saturn’s offerings on iOS, Android, and Web, visit joinsaturn.com

To Be Successful, You'll Need To
  • Manage Saturn’s Ambassador Program
  • Develop and implement an unparalleled experience for high school students that supports their sustained excitement and engagement in the ambassador program and with the Saturn product and team at large.
  • Audit all ongoing initiatives around our network of 1k+ high school ambassadors
  • Improve engagement among existing ambassador network through content (omni-channel), small product enhancements, and better communication practices
  • Manage and develop the “perks” of being a Saturn Ambassador through merch, strategic partnerships, etc.
  • Manage virtual and in-person events for ambassadors
  • Work with strategic partners, investors, influencers, advisors, press, and others to maximize top of funnel ambassador applications
  • Streamline the application process to become a Saturn ambassador
  • Partner with Engineering and NetOps to improve our communications with prospective and active ambassadors
  • Conduct surveys and research to understand gaps in our existing program and better understand our ambassadors, their needs, and opportunities to better support/serve them
  • Establish clear goals and KPIs to maximize our reach through this program and to support its scale
  • Develop strategies and implement partnerships to more consistently and reliably source new ambassadors organically off of the Saturn waitlist
  • Use data to identify key patterns and trends that are “markers” of particularly high-impact ambassadors - modify application and offering to support the recruitment of these individuals
Qualifications/You'll Need
  • Minimum 4 years experience working in an influencer marketing or similar role that is grounded in relationship management
  • Experience working in the nascent stages of an influencer marketing program, with the ability to be scrappy & build things from scratch
  • Passionate about creating best-in-class experiences for both influencer partners & our users
  • Exceptional relationship management skills
  • Strong visual and verbal presentation skills
  • Aptitude for thinking analytically, with a results-driven mindset
  • Demonstrated ability to work in ambiguous situations and across organizational boundaries, building cross-functional relationships and advocating for brand outcomes
  • Passionate self-starter, decisive and able to move with speed to implement ideas
  • Obsession with creating world class experiences
  • Willingness to challenge the status quo
  • BA/BS degree
Apply Now

Developer Advocate

r2c

San Francisco, Remote
Developer Relations
🗓
May

This role takes a unique approach to community building and user advocacy to help grow our budding, enthusiastic community. We believe the future of software security depends on enabling and empowering all developers to impact security, in collaboration with AppSec teams and not in conflict with them.

As r2c’s first Developer Advocate, you’ll increase awareness, understanding, and adoption of r2c’s vision and products among both the AppSec and developer communities. Building on your first-hand experience as part of great developer relations teams, you’ll have the chance to create a brand new developer relations program that empowers the Semgrep community to achieve great things!

What you'll do
  • Create technical material to help users understand and realize the value of r2c products
  • Educate the security and developer communities about the value of enforcing security and code standards
  • Create demos and sample code that helps users get started and relate to their own use cases
  • Listen to users and the broader community, understand pain points and opportunities, and deliver feedback to the engineering and product teams
  • Present at industry meetups, conferences, and community events
  • Build and grow relationships with key members of the community
  • Host online and in-person events to foster the community
  • Make a direct, tangible impact on the product’s and company’s growth
What you have
  • You have 3+ years of experience in developing, supporting, or advocating for software products as a software developer, architect, application security engineer, developer advocate, or community manager
  • You have 2+ years of experience working in a successful developer relations program and a portfolio of content ready to share
  • You have a desire to use skills you’ve learned to build a new developer relations program from scratch
  • You have a rapid-iteration mindset that enables experimentation and adjustment depending on what works
  • You have an excellent understanding of software development and security, and great problem-solving skills
  • You have an excellence in presenting technical concepts in an easy-to-understand manner through presentations, workshops, videos, blogs, podcasts, webinars, and/or social media — to audiences large and small
  • You have a love for enabling, helping, and guiding others to help them do something new
  • You have experience blogging/writing technical articles / delivering presentations / creating effective educational material
  • Bonus: You have recognition and credibility in your technical community
Apply Now

Director of Community

Deel

Remote
Community Management
🗓
April

Who’s behind Deel?

We are a global collective of entrepreneurs who love to build and solve problems. Our team is made up of self-driven people spanning 25+ countries, a unified, yet diverse culture keeps us consistently learning and improving. We're curious, courageous, optimistic, fair, and thoughtful.

We want to enable companies to hire the best talent from anywhere in the world. We do so by building tools our customers love with market-leading technology and expertise. We run on three words, fast, delightful and compliant.

As a team, we care while finding comfort and enjoyment in working together. We believe "less is more," and our highly efficient team speaks to that. After all, we want to take Deel public with a group of less than 300. Are you in?

So, why now?

A significant shift has occurred within the workforce as we know it, changing business norms drastically. At Deel, we genuinely see a world without borders, but we needed to challenge that to make it happen. A 30-mile hiring radius limit shouldn't exist for companies, since great talent lives everywhere. The global talent market is quickly accelerating, we are here to stay ahead of multi-jurisdictional legislation, allowing maturation and acceptance of remote work across all levels of the value chain.

Deel is the market leader in international payroll and compliance. With over $50 million raised from Andreessen Horowitz, Spark Capital, Y Combinator, Elad Gil, Nat Friedman, Alexis Ohanian, and Daniel Gross, there's never been a more exciting time to join the team.

Duties
  • Being employee #1 on Deel's community team and helping us build out a global team of community superstars
  • Managing Deel's newsletter that gets sent out to our global community of remote workers
  • Leading the creation of new forms of meaningful communication avenues within the community
  • Ensuring effective and consistent communication on all of Deel's community channels that is consistent with our branding
  • Building active relationships with existing communities of remote workers, lawyers, and HR professionals
  • Launching and growing Deel's education programs
  • Being the voice of our community, advocating for our global community and carrying valuable information to our internal teams on how we can better serve them
Requirements
  • You have previously built a community of highly engaged individuals from scratch
  • You are proficient in spoken and written English and have strong research skills
  • You have a way with words and can write copy that's engaging
  • You are adaptable and comfortable with a fast-paced environment
  • You are an active relationship builder who can collaborate with internal and external teams to consistently improve processes and communication workflows
We’d especially love to speak with you if:
  • You are comfortable with setting up dashboards and using the latest analytics tools to track the performance of your initiatives
  • You've worked at a fast-growing startup
  • You have previously successfully worked in a remote & distributed team
  • You have 5+ years of experience in social media and external community-facing roles
Benefits
  • Life changing pre-IPO equity
  • The option of getting paid in digital currency
  • Work from wherever you want; the Deel office, your house or the beach
  • Learning and development budget for books, courses and conferences
  • Remote first working culture and covered remote office space
  • All-expenses paid international company off-sites
  • Have your birthday on us
  • All the latest tech you need
Apply Now

Head of Community

Initialized Capital

San Francisco
Community Management
🗓
April

Initialized Capital, an early-stage venture capital firm with over $770M under management, is hiring a Head of Community. The Head of Community will be responsible for organizing, promoting and facilitating connectivity within our network--including founders, external vendors and other members of our ecosystem. This relationship driven role will help create more dynamic networks and programs at Initialized that enhance our community’s ability to learn from and connect with each other. This role requires the ability to define the community strategy, form meaningful connections across our network and translate these initiatives into purposeful events that give back to the Honeybadger community.


Responsibilities
  • Develop strategies and initiatives to increase community member engagement
  • Organize and design in-person events, virtual events, webinars, large scale summits and intimate group meet-ups that facilitate connectivity across our founder and venture communities
  • Establish meaningful relationships across the Honeybadger network; serving as the firm’s point of contact for the community and the head of our Honeybadger “den”
  • Identify topics that resonate with the founder community for ongoing touchpoints and event based themes and ideas; developing engaging content and collaborating closely with our marketing team
  • Support the onboarding of Portfolio Companies into our network; leveraging Initialize’s founder resources and active approach to supporting our founders
  • Manage the operational hire responsible for events implementation and work closely with Administrative staff to bring community ideas to life
  • Assist in special projects related to the firm’s overall operations  
Qualifications
  • At least 5-7 years of work experience in a relationship driven role with community building experience, events and marketing driven work, sales or managing client-focused programs
  • Excellent relationship building skills; able to build rapport with a wide variety of personalities; you are a people person who brings a community together; high EQ/Low ego
  • Creative vision for executing high quality events  
  • Clear and effective communicator, both oral and written, with the understanding of how to leverage our network while maintaining our core values; comfortability with public speaking in virtual and in-person formats
  • Aptitude and curiosity to take on new responsibilities within and outside of traditional community and events work  
  • Ability to adapt quickly to a fast paced environment; Comfortable completing complex tasks and projects with minimal guidance and reacting to situations that require a quick turnaround with appropriate urgency
  • Experience in event planning, familiarity with virtual event production and platform/tools, digital marketing and/or content creation a plus
  • Integrity, judgement, discretion, credibility, professionalism and a good sense of humor.
Apply Now

Chief Community Officer

Port

Remote
Community Management
🗓
March

The Opportunity: This is an exciting time to join Port. We are a new software company focused on launching our product and building a brand within our industry, with community building at our heart. We've just launched various growth initiatives such as "The Community Grid" (comgrid.com), our community and podcast series, “Captains of Community” and DevRel.jobs, a job board.

The Chief Community Officer will define and lead all community-building efforts for Port and our other growth initiatives. This role encompasses community strategy, community building, marketing and partnership outreach efforts and is responsible for growing, engaging and retaining our members. You would be one of the key public faces of the Port. You'll be given a lot of control and the ability to contribute to the direction of the company.

Port is committed to hiring a diverse and inclusive workforce and we genuinely want to welcome applications from any and all backgrounds. We look forward to bringing you aboard our ship.

Apply Now

Community Manager

MicroConf

Remote
Community Management
7/27/2021 11:22 AM

We are looking for someone to join our small, fast-moving team as a Community Manager, responsible for advancing both brands through:

  • Community cultivation, development & moderation
  • Email, content, and social media marketing
  • Customer and community support management
  • Additional special projects
What’s Different About This Job?


We achieve surprising results with a small team of folks who have an impact on a large number of ambitious software entrepreneurs.


Under the direction of MicroConf’s Event Director and TinySeed’s Program Director, you will support, nurture and grow our two separate, but intertwined, communities of founders.

You will be responsible for various administrative duties, online Slack community moderation and engagement, email and blog communication with founders fielding mentorship requests, onboarding new founders, social media, and more.


Responsibilities

Community Management: We use Slack as a community forum for both organizations.

Member Development

Improve and manage onboarding and welcoming processes for new members
Facilitate introductions and host new member orientation conversations on a regular schedule. (video-based, text-based, or audio-based)
Understand the personality and thought leadership assets available within each community and nurture their participation to the benefit of all members
Implement the MicroConf Connect Ambassador program by recruiting and cultivating members into leadership roles
Connect TinySeed Founders with appropriate mentors and facilitate mentorship requests


Moderation

Review and update ongoing community rules, codes of conduct, and standards that reflect the MicroConf and TinySeed values and its members’ expectations.
Provide constructive feedback to community members who are not abiding by established guidelines

Communications Management:

Based on the needs of the Event + Program Directors, you will be responsible for creating and implementing communications plans across a variety of modes.

Email

Management of the TinySeed + MicroConf email communications calendars
Implement email marketing plans.
Email copywriting

Social Media

Create and manage a social media content calendar
Create or source video, audio, and graphic content for sharing
Source content that might be relevant to our social media audiences
Engage in conversations on social media, mostly Twitter, including amplifying posts of our community members
Recommend social media marketing strategies for continued growth and exposure

Other Responsibilities

Work closely with the Program Director and Event Director to handle administrative tasks and special projects as needed
Proactively make and implement recommendations on how to improve our community and better serve our founders
Be available to our team as a second-tier line of help for unusual problems when needed
Suggest and lead projects you think will enhance what MicroConf and TinySeed have to offer

Qualifications

5+ years of experience in high-speed environments with a focus on community, communications, or social media.
A high level of familiarity with early-stage startups and founders. Bonus points if you are already a member of the MicroConf Community.
Strong interest in working within the startup and venture capital space.
Skill working with online tools such as GSuite, Zapier, and web-based CRMs.
Proven ability to work autonomously and strong attention to detail – a must-have!
We’re a small team, so you may be expected to take the lead on a project, learn a new skill, or do something you may not be familiar with, but are interested in trying out.
Excellent written communication skills. Ability to adapt the voice of our brands.
Based in the US(preferred), Canada, South America, or Western Europe and willing to have five hours of overlap with US Central Time.

Tools that are helpful for you to know

Slack (Expert)
GSuite (Expert)
Notion (Proficient)
CRM Software (Proficient)
Graphics Editing Software (Not Required But Helpful)
Video Editing Software (Not Required But Helpful)
Audio Editing Software (Not Required But Helpful)

This is a full-time, remote position with occasional in-person gatherings.

Apply Now

Community Manager

Ladder

Remote
Community Management
7/27/2021 11:06 AM

We're looking for a Community Manager to support our communities across the product and provide real value to users on the platform. You’ll spend a lot of time strategizing and executing initiatives to increase community member engagement and satisfaction. You’ll also be on the ground level of a high-growth startup and play a critical role in scaling our community team. More specifically, you can expect to:

  • Grow and manage the community organization at Ladder
  • Identify, secure, and scale partnerships with external organizations to further brand awareness
  • Organize weekly events, including live sessions, office hours, and ask-me-anythings (AMAs)
  • Ideate and execute new projects to improve the engagement across our Ladder communities
Minimum requirements:
  • You’ve spent 2+ years managing communities or social platforms (doesn’t necessarily have to be in a formal setting!)
  • You’ve skilled in event coordination (virtual and in-person events) with a range of attendee numbers
  • You have experience working in a client or consumer-facing role
Bonus points:
  • You have an inbox zero mentality — you’re able to respond to inbound from all stakeholders punctually
  • You have a hands-on-deck working style — you get stuff done where it needs to get done
  • You’re an ultimate connector — someone with a strong professional and personal network that can naturally build relationships
Apply Now

Community Manager

Better Ed

Remote
Community Management
7/25/2021 10:26 AM

All kids have extraordinary talent & creativity, and our mission in the world is to help nurture it. We truly believe that education needs to develop the whole being, and exploration of broad interests is key for originality.

At Better Ed, we are working hard to be the world's most loved extra-curricular platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our community efforts and help us reach Community Market Fit. We are just starting with our community design efforts, and want active community engagement to be a central part of the customer experience.

Team

We are a team that is maniacally customer obsessed & building products that consumers love.

The plumber in chief, Subramanya Sharma (subba), was recently CPO & CMO @ Cleartrip helping build one of the most loved consumer companies in the region. He was also instrumental in taking Cleartrip global (8 countries) & create global high quality products in an increasingly flat world.

We want to recreate the magic, and build the same customer obsession & product culture here. What is it like working at Better? Find out more on what we love, how we build products & books we dig.

Community Manager

About the role

  • Collaborate with business and marketing to understand the objectives, strategise and build the community from scratch
  • Own a project/initiatives calendar in coordination with all stakeholders
  • Manage day to day interactions & virtual events for community members catering USA timezones.
  • Enabling Community as a means of GTM and desirability testing for launching future verticals
  • Monitor, track and report on feedback and insights to help improve product and service.

What are we looking for?

  • 1+ years of work experience as a community manager, content marketer, social media manager or similar role
  • Excellent verbal & written communication skills.
  • High empathy towards community members
  • Data driven mindset to measure engagement and outcomes
  • Self-starter who can drive community engagements without much oversight.
  • Ability to identify and track relevant community KPIs
  • Somebody who shares the same ethos.

Bonus

  • You've an interest in education & kids.
  • You have interests outside work, in art, music or any performing art.

What is our interview process?

  • An initial 30 min call to understand each other at a high level.
  • Work on a case study or assignment together to ensure a good match.
Apply Now

Social Community Manager

HubSpot

Remote
Community Management
7/14/2021 12:52 PM

As a Social Community Manager, you will be responsible for supporting  business goals, ensuring consistency in brand voice, mitigating crises, and cultivating an engaged community under the HubSpot brand on social media. In this role, you will publicly personify the HubSpot brand as a knowledgeable and friendly online personality.

In this role you’ll get to:
  • Actively manage the HubSpot Facebook, Instagram, Twitter, LinkedIn and; spark conversations that reflect our brand voice
  • Tackle escalations and work with internal teams to route and resolve
  • Establish and leverage growth strategies to help grow our engagement across the platforms and build HubSpot’s brand perception as a beloved CRM brand
  • Build and nurture a network relationships online to level up our brand’s impression
  • Contribute to building and scaling cross team community efforts
We are looking for people who:
  • Have a proven business acumen for dealing with crises
  • Are empathic and have a passion for online community building
  • Are driven by engaging to build meaningful connections
  • Are a self starter with superior writing and editing skills
  • Have an interest in global trends and awareness of cultural differences
  • Are solutions oriented, proactive, and creative
  • Have knowledge and experience using social media platforms
  • Have experience with Asana (a bonus!)
  • Have experience with the Google suite (a bonus!)
Apply Now

Community Manager

Colabra

Remote
Community Management
7/14/2021 12:39 PM

We're hiring a passionate and ambitious Community & Partnerships Manager with experience working at early- to growth-stage startups to help us engage our community, and otherwise support our inbound marketing efforts.

About us
  • We’re a small team optimising for impact — not headcount.
  • Your average day will be about growing and engaging our community, organizing and hosting online events, helping us develop community partners, generating inbound marketing content.
Responsibilities
  • Define and execute strategies to grow our community.
  • Design an incredible onboarding experience for new members.
  • Create content and regular rituals to generate meaningful engagement.
  • Plan, organize and host bi-weekly webinars and other events.
  • Measure meaningful metrics to improve your work, and the members' journey.
  • Represent Colabra and the Modern Lab community across digital spaces.
  • Engage and partner with other brands, communities and media outlets.
  • Work closely with the founders to maintain and evolve our corporate identity.
Requirements
  • Excellent written communication skills.
  • 2+ years of community engagement experience, preferably at a high-growth startup.
  • Strong experience with modern marketing stacks (learning on the job is perfectly fine).
  • Relentless resourcefulness, ownership mindset, and a proven record of single-handedly taking ideas from conception to live.
  • Passion for networking—not the kind that collects business cards, but someone who spends time adding value to others, and forming meaningful, lasting connections.
  • A background in science and experience working at a B2B SaaS company a plus.
What’s in it for you?
  • 🧪 Opportunity for outsized impact, working to accelerate world-changing scientific research.
  • 🌏 Work in an async, remote-first startup where work-life balance is celebrated and promoted.
  • 💰 Part time at $10,000–20,000, with potential for full time down the line.
  • 🌄 Flexible sick days and time off.
  • 🏢 Co-working, ☕️ Coffee, 🧹 Cleaning, 📚 Books and 🏃‍♀️ Fitness allowance.
Apply Now

Developer Relations Lead

ReadySet

Remote
Developer Relations
7/14/2021 12:34 PM
ReadySet is building a world-class infrastructure community. We believe that ReadySet is the very best place to build great communities and we want to ensure we can provide the very best support, guidance, and engagement to help our communities be successful. This will involve engagement in workflow, product, outreach, events, and more. ReadySet provides a MySQL and Postgres wire compatible plug-and-play middleware layer that adaptively scales read access to an underlying primary database without requiring any code changes. With ReadySet, developers get the low latencies of a highly-optimized custom caching system, the high query throughputs of read replicas, and the straightforward developer experience of using a single relational database. ReadySet can be slotted in front of a single machine and used locally, or it can be deployed globally as the world’s first data CDN. As DevRel Lead, you will lead, coordinate, and manage our global community development initiatives. You will use your community leadership experience to shape our community experience and infrastructure, feed into the product roadmap with community needs and requirements, build growth and engagement, and more. You will help connect, celebrate, and amplify the community and company work and assist new communities as they form. You will help our users to think bigger, be the best they can be, and succeed more. You’ll work across teams within ReadySet to promote the community’s voice within our different internal teams. You should be a content expert, superb communicator, and humble facilitator.
Apply Now

Community Builder

Weekend Fund

Remote
Community Management
6/28/2021 12:42 PM

At Weekend Fund we invest $100k-$250k checks into early-stage startups around the globe across consumer and B2B. We’re seed investors in Pipe, MainStreet, Deel, Dukaan, Mindbloom, Poparazzi, Ready, Superplastic, Blueland, and many other great companies. While early, the fund is in the 100th percentile when compared against hundreds of other funds using AngelList’s performance calculator.

We’re now on our third fund and eager to bring someone on to double down on community building projects.

Responsibilities

Your mission is to build a community that provides real value to Weekend Fund portfolio founders, LPs, and co-investors. This may include:

  • Hosting private discussions with experts in emerging fields
  • Managing Weekend Fund’s social presence on existing and new channels
  • Organizing monthly portfolio founder jam sessions
  • Connecting portfolio founders with experts in our network when requested
  • Supporting us in new experiments
  • Strategizing and executing new projects to improve the engagement across the Weekend Fund community

While you will have opportunities to learn about investing and support us in sourcing great companies, this is not an investment role. This is a part-time position (approximately 10-20 hours per week).

What we’re looking for

We’ll take our time to find the right person who is:

  • Experienced in community building. This doesn’t have to be through a formal company role.
  • Humble and eager to do both fun and not so fun managerial tasks.
  • Intellectually curious and deeply immersed in tech.
  • Incredibly driven and autonomous. You need to be able to come up with your own work.
  • Attentive to detail. It’s a good thing if you obsess over presentation and the “small” things because they matter.
  • A natural relationship builder. You bring positive energy to each interaction.
  • Playful and tasteful. You bring people smiles while being professional.
  • Extremely creative with a history of publishing great content on the internet through a blog, podcast, Twitter account, etc.
  • Optimistic and realistic!

We’re a distributed team and hire globally; however, it’s important for candidates to have significant overlap with Eastern Time working hours. We realize this may be too challenging for some parts of the world.

Apply Now

Developer Relations Lead

CodeSandbox

Remote
Developer Relations
6/27/2021 5:35 PM


We're looking for someone with a strong passion for the JavaScript community and CodeSandbox. You know that cloud development is bound to happen, and you want to show others how you can use it to collaborate with others and introduce more people to coding. You care about teaching, and you care about people learning the ropes of development. You default to sharing, are used to testing your assumptions, and whenever you learn or build something new you tend to write (or tweet!) about it.

Job Requirements:
  • Location: Anywhere -4 to +3 UTC (currently Daylight Savings, otherwise -5 to +2 UTC). That's anywhere between US and EU Eastern Time.
  • Full-time: At CodeSandbox this means 40 flexible hours Mon through Fri.

As a Developer Relations Lead, you'll nurture and grow a community of creators. You'll...

  • Help define the community strategy and goals.
  • Be in the lead of shaping our Community Team, which means we will look at you to grow and support the team.
  • Help us identify and attract new talent to join the team, and restructure the team where necessary.
  • Create content (for example: sandboxes, blog posts or videos) to teach the community and show how CodeSandbox works.
  • Talk with people in the community about how they use CodeSandbox and what they'd like to see.
  • Talk with the whole CodeSandbox team (developers, designers, product managers) to let them know what creators care about and like to see.
  • Highlight the work of talented creators on CodeSandbox, by tweeting about their work or interviewing them.
  • Help people in case they have an issue or don't know how something works in CodeSandbox.

About you


You'll thrive as a Developer Relations Lead if you:

  • Have a passion for the JavaScript community and are an active contributor.
  • Have experience in supporting and growing a team.
  • Love working with people and enabling them to thrive.
  • Have a tendency to share your learnings with others.
  • Have experience mentoring and coaching a team.

If you don’t meet 100% of the above qualifications, you should still consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.As Developer Relations Lead you will be the crucial link that connects us to our community. You will be in charge of engaging with the community around CodeSandbox and making sure we are visible in it. More specifically, you'll highlight work from talented creators, you'll help people with understanding different web development concepts and you'll build useful features for the community in our product. It's our goal to make a positive impact as part of the JavaScript community, and this position is the embodiment of that.

Apply Now

Developer Advocate

Lob

Remote
Developer Relations
6/27/2021 5:26 PM
About The Role


This role is about empowering developers through code, content and community. Your work will  inspire and equip developers to help businesses increase the connectivity between the offline and online worlds. You’ll create developer-centric content including documentation, technical blogs, code samples, tools and videos to attract, educate and activate customers.


You’ll have the opportunity to prepare and deliver technical talks at industry events, meetups, roadshows, hackathons and webinars. Some domestic travel will be expected (post COVID) to support in-person events.


In this role you will support developers on forums, github, social media and other online channels. You will play a critical role of evaluating feedback from developers and identifying product and developer experience improvements.


As a Developer Advocate, you’ll...

Assist with developer documentation, tutorials and other educational efforts
Drive API adoption through blog posts, videos, code samples and open source tools
Attract and activate new developers through creative and relevant content
Assist with forum management, social media and other community engagement activities
Represent the company at online and offline events
Engage Lob users to understand their perspective, workflows and use cases
Interpret community feedback to drive insights and assist product development

What you will bring to this role...

3+ years of programming experience
Fluency in one or more of the following: NodeJS, Python, Java, .NET, Ruby, Go, PHP
Experience building applications that use 3rd party APIs
Strong written, verbal and interpersonal communication skills
Skilled at presenting technical topics in clear and concise ways
Deep empathy for how developers experience technology
Love of teaching and immense satisfaction seeing the light bulb go off in someone’s head

Since developer advocates come from a variety of backgrounds, it doesn’t particularly matter if you have a specific degree—we want to hear about your contributions in a real-world setting.

Apply Now

Developer Advocate

CrateDB

Remote
Developer Advocate
6/27/2021 5:19 PM

We are looking for a Developer Advocate (m/f/x) to position Crate.io with developers globally and grow an active community where developers can learn about, try out, adopt CrateDB and provide feedback to our product teams.

ABOUT THE ROLE


This role will lead the company’s developer engagement, to help, inspire, educate, and grow the CrateDB developer community, as well as systematically collect relevant product feedback from the community to improve Crate’s product development. This role is a combination of developer evangelism and developer marketing.
     
YOUR RESPONSIBILITIES

  • Build a developer engagement strategy to aggressively grow Crate’s global developer community and ensure high levels of satisfaction among that audience.
  • Identify lead users and early adopters and integrate them in the development process
  • Actively engage and interact with the developer community at the technical level
  • Collect structured community feedback for efficient use of Crate’s product development and management team
  • Create technical and educational content and work with Crate developer evangelists to share expertise and know-how with the developer community
  • Understand developer audience’s needs, where developers go (events, third party sites, meetups etc) and create developer engagement opportunities
  • Support digital marketing with technical and educational content for a developer resource center, including blog posts, whitepapers, videos and presentations
  • Determine industry events for Crate evangelists to speak to developers globally (in person or virtual) who are interested in using CrateDB
  • Actively seek speaking opportunities and represent the technology
  • Identify third party websites, including open source sites and find paths to encourage trial downloads of CrateDB
  • Engage with our partners to leverage their developer communities and programs and include CrateDB
  • Work with Crate developer evangelists, encourage engagement with community members for knowledge sharing and best practice on user stories
  • Capture developer stories from Crate customers and share peer-to-peer among the community

WHO YOU ARE

  • 3+ years of relevant experience in developer relations, as product advocate, evangelist or as product manager, ideally in high-growth technology companies
  • Technical background in computer science and / or engineering
  • Experience in application development, databases and or machine data a strong plus
  • Enjoys to test and explore new technology, outgoing personality
  • Proven track record for building and growing a developer community
  • Passionate about technology and communicating that to a technical audience
  • Proficient in creating technical content and inspiring internal subject matter experts for developer audience programs
  • Excellent networking, engagement and relationship building skills
  • Experienced in presenting and speaking to small and large audiences
  • Versed engaging in technical channels as well as social media
  • Developer Marketing experience a strong plus
  • Outstanding communication skills, both written and verbal, with a fluency in English a must, German beneficial
    Agile and experimental, bringing new ideas and moving fast to hit goals
Apply Now

Developer Relations Engineer

LaunchDarkly

Remote
Developer Relations
6/13/2021 12:20 PM

As a Developer Relations Engineer, you’ll help LaunchDarkly deliver a best-in-class developer experience by developing content including tutorials, code samples, demo applications, and prototypes / proofs of concept. You’ll be responsible for all stages of content development, from proposing topics, crafting the narrative, implementing examples and use cases, and working with our marketing teams to deliver to multiple channels. You’ll be a founding member of our Ecosystem team, which reports to the CTO.


This role is remote-friendly, and does not have travel requirements.

Who You Are:


You are a a skilled writer and a competent developer. You have experience in modern software delivery techniques, and have experience working within a software team. You are interested in many technologies, and can pick up new languages and skills rapidly. You have some experience and comfort with front-end, back-end and dev ops / infrastructure technologies. You may not be able to write production-quality code in every stack, but you can read a language tutorial and quickly put together a “Hello, World” application and have a basic understanding of the language ecosystem and tooling.


Responsibilities:
  • Write technical articles, tutorials, and blog posts about feature management, feature flagging, experimentation, and continuous delivery.
  • Craft and maintain sample code/demos/experiences/tutorials that other developers can use to validate a use case or integrate LaunchDarkly into their stack.
  • Coordinate with our marketing teams to maximize the impact of your work.
  • Become a product expert-- learn the product, and keep up to date with new features and roadmap.
  • Advocate for developer needs and experience, ensuring that community feedback is heard and brought to the product development organization.
  • Maintain our brand voice across your work
Basic Qualifications:
  • 4+ years of writing experience in a technical setting
  • Firsthand knowledge of DevOps, modern software development, and the software development space.
  • Self-starter attitude, empathetic, and motivated to build and improve cross-functional relationships 
  • Deadline driven - has excellent organizational skills with an ability to handle multiple projects/priorities in a fast-paced environment
Apply Now

Developer Advocate

Basis Theory

Remote
Developer Relations
6/13/2021 11:31 AM

Basis Theory provides unbounded encryption and tokenization infrastructure. That means the most flexible, performant and distributed approach to providing these services for the entire internet, working with developers and organizations anywhere in the world. Our vision is to use a mathematical approach to data security to create bliss.

Our Developer Advocate will play a critical role in driving developer strategy including all things community and ecosystem. As the trusted partner of our product and engineering teams, you will be tasked with building relationships and coordinating all feedback/communication between them and our developers with respect to implementations and overall platform development.

Basis Theory is backed by world-class institutional investors as well as a group of highly strategic (and accessible) angels and operators. We are intentionally distributed, with an acute focus on diversity, and smile before every meeting.

Responsibilities
  • Build demos, SDKs and sample implementations to help successfully onboard early customers onto the platform
  • Work alongside and in the product and engineering teams to maintain all developer documentation
  • Work with the teams to produce the technical tools, tutorials and other educational materials necessary to create an amazing developer experience
  • Represent Basis Theory as the technical voice through blog posts and at events where applicable.
  • Work alongside clients implementing Basis Theory APIs via email and slack to ensure seamless integrations
  • Partner in the development of an API roadmap to meet the needs of developers globally
Key Experience
  • 2+ years in evangelism, education or other public-facing technical roles.
  • Experience working with API technologies and a desire to work with security focused solutions.
  • A strong track record of speaking, presenting and teaching highly technical topics.
  • A clear passion for both creating software and engaging in live communities.
Apply Now

Developer Relations // Growth Engineer

Fig

Remote
Developer Relations
6/13/2021 10:56 AM
In this role you will...
  • Be the main point of contact for all of Fig's developers. Your job is to make sure every Fig developer has a fantastic experience building on Fig. You are there to support them with a moment's notice.
  • Be the face of Fig in social media, news, and forums. Yep, you're gonna be the "Fig guy/girl". You live and breathe it.
  • Create and share unique and creative dev content. We want Fig demos, autocomplete building tutorials, engineering blog posts and more pervasive across Twitter, HN, Reddit, dev.to and more.
  • Own our docs. You will make sure Fig's docs are accessible to beginners but detailed enough for new users. As Fig expands beyond autocomplete, you will own help make sure Fig's docs expands with it without becoming convoluted.
  • Create partnerships with leading developer companies. Fig's autocomplete isn't just useful for traditional unix CLIs. We can make experiences with companies like Heroku, AWS, and more so much better.
  • Contribute to Fig's autocomplete repo. As the chief developer advocate, you will also be in charge of reviewing and merging PRs to our withfig/autocomplete.
  • Prioritise Fig's Roadmap. The best companies talk to their users. You will be in constant contact with Fig developers and so should have a keen sense of what we should prioritise working on next.
You'll be great if...
  • You put users and developers first. No matter what the issue, big or small, you are willing to go above and beyond to help. Our users should not just rave about our product, but should rave about you.
  • You have a good working knowledge of the terminal, shell and a wide array of CLI tools. You're at home in the shell. You know exactly where to look when something goes wrong. You're familiar with the standard unix tools used for networking, system monitoring and more. You know some of the differences between bash/fish/zsh.
  • You are enthusiastic. You love talking with people. Not just to teach them about Fig, but to learn more about them so you can help them solve the challenges they're facing. You love building things and you are always excited to share it with the world.
  • You are mission driven. You are working at Fig because you want to re-imagine the terminal. You are building Fig to make your own life easier as well as the millions of other developers who use the terminal every day.
Our Stack
  • Swift/Objective-C/C for our macOS app. Our pseudoterminal, window management, CLI, and our menu are written in combinations of these languages. We also make heavy use of macOS accessibility APIs.
  • Typescript/Javascript for all of our apps (including autocomplete) We use VueJS to build autocomplete. Our bash parser and arg parser are written in Javascript. Fig's Autocomplete specs are in Typescript. Our website is Next.js and we have a simple Express backend. We are in the process of shifting to Typescript.
  • A lot of shell, CLIs, and systems We wrote integrations with bash, zsh, and fish in their respective languages. Our autocomplete app has to integrate with just about every CLI tool... We also go deep into signals, processes, and file descriptors.
  • Modern work tools. Linear for issue tracking, GitHub for source control and open source, Sentry for error reporting, Segment and Amplitude for analytics, Discord for community management and internal communication, Notion as knowledge base. A few others.
Some of the engineering challenges we've faced
  • Defined a declarative standard for building autocomplete for CLIs
  • Wrote a left-to-right bash parser from scratch
  • Used zsh's ZLE module to accurately get your current buffer and cursor position when typing in zsh
  • Used the macOS accessibility API to get your cursor position in an application we don't own
  • Used UNIX sockets and Docker’s dockerd API to get a container’s current process and working directory
  • Injected a custom API into a WKWebview that gives web apps the ability to run local shell commands
Apply Now

Community & Partnerships Manager

Paragon One

Remote
Community Management
6/1/2021 6:46 PM

Paragon One makes remote externships which are flexible, educational, and fully managed alternatives to internshps. For companies like Facebook, Hewlett-Packard, and Zillow, remote externships are early talent identification programs that can reach underrepresented and underserved student populations in a cost effective and scalable way. Paragon One was founded by MIT alums, and is a global remote team with offices in NYC & Beijing. The company is backed by YCombinator, Foundation Capital, University Ventures, Learn Capital, and Jason Calacanis.

We are looking for a strategic and entrepreneurially minded Community & Partnerships Manager with a lot of energy to join our fast-paced team. The role is ideal for anyone with experience in corporate recruiting, corporate PR, investment banking, management consulting, or any client services role that deals with senior leadership at Fortune 500 companies.

Your primary responsibility will be networking and building community with C-level leadership at enterprises, prospecting for deals, running community events, managing B2B marketing collateral, and business development generation.

We seek aspiring leaders who are personally passionate about solving extremely hard problems in the education-to-workforce movement. Interested candidates can email: matt@paragonone.com

Compensation includes salary + equity + benefits.

Responsibilities Develop community strategy to reach target enterprise partnerships Co-develop branding strategy with CEO Lead community events for enterprise partners Manage business development collateral (presentations, 1-pagers, email templates, explainer videos, etc.) Network and build relationships with various stakeholders at Fortune 500 companies Assist in developing partnership discussions with Fortune 500 companies to launch externship projects on Paragon One platform

Skills and Experience • Grit and perseverance to tackle the hardest problems • Strong relationship development skills with C-level leadership and stakeholders • Strong community development skills • Strong intuition for how to navigate complex corporate environments in order to move deal deal discussions forward • 4+ years experience in corporate client service, deal generation, marketing, and/or business development • Ability to drive growth with customer-centric approach to problem solving • Structured, analytical thinking and product mindset • Strong sense of ownership and roll-up-your-sleeves attitude • High attention to detail and ability to manage multiple priorities simultaneously • Experience with marketing tools (email marketing, CRM, etc.) • Strong presentation skills

Apply Now

Developer Advocate

imgix

Remote
Developer Relations
6/1/2021 6:45 PM


imgix
is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top-tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

imgix is looking for a generalist to join as the first member of its new Developer Relations team. This is an opportunity to help define how this team operates while collaborating with the teams such as Marketing, Developer Tools, Sales, etc. We’re also looking for someone with a passion for cultivating a developer community. You will own the coordination and production of developer-focussed content and will be given creative freedom over the topics and style. You will also own the process of gathering developer feedback and will autonomously decide what customers to talk to, and how that feedback is fed back to imgix. Furthermore, you will help decide what conferences imgix should attend and potentially present there. Finally, you will own the coordination of imgix’s developer support presence across multiple channels, and will decide how to best structure this presence to support the developer community. You will be working with and supporting many teams at imgix.

What you’ll be doing:
  • Plan, create, and maintain written, visual, or audio tutorials, articles, and documentation to serve the imgix community.
  • Own the developer support presence across imgix, e.g. GitHub, Email, Discord/Slack and design processes to improve the quality of this support.
  • Create processes to facilitate feedback from the developer community, and feed this information back to internal teams at imgix.
  • Research and evaluate what conferences imgix should attend, and attend these conferences if desired
  • Optionally, help with simple fixes and feature improvements to our SDK libraries, and the construction of examples/demos of our SDK projects
What we’re looking for:
  • Prior experience writing or producing technical marketing content (written and/or audio-visual)
  • Comfortable communicating with clients and third parties, and the ability to uphold imgix’s image and reputation among developers.
  • Empathy and passion for developer experience and an interest in building processes and tools that optimise for it
  • Desire to build robust and inclusive communities around imgix’s service
  • Ability to work autonomously and be comfortable making decisions
Nice to have:
  • Prior software engineering experience
  • Experience with imgix or image optimisation tools
  • Participation or presentation at conferences of any kind
  • Experience organising a company’s presence at a conference or event (e.g. meetups)

This is a remote-friendly role that is open to interested parties located roughly in the time zones of UTC-5 to UTC+5. imgix has its head office in downtown San Francisco and you are welcome to work either in the office or remotely. Employee benefits are comprehensive (for US employees: 401k, medical, dental and vision; perks are matched worldwide), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus, and maybe even a laptop. The troposphere is the limit.

If you are interested in building the future of visual media on the Internet, submit your resume / CV and cover letter for consideration. Principals only, please. We look forward to hearing from you!

Apply Now

Community Manager 📣

Adalo

Remote
Community Management
5/24/2021 2:46 PM

Since the beginning, community has always been our #1 principle at Adalo. We’ve done a lot to help grow and foster it, but it’s gotten to the point where we really need someone to truly own everything about it and become our official hype person! You’ll be managing our social media, writing newsletters, participating in lively discussions around Adalo and in the no-code community in general.


We truly believe that collaborating is the best way to help everyone create new things and you’ll become the central voice to help make that a reality and bring our community to new heights!


Responsibilities

Step 1 (and most importantly!) will be for you to truly become a part of the community by building & fostering relationships not only with our makers but also within the no-code community as a whole 👨‍👩‍👧‍👦
As a part of that you’ll need to stay up to date with all the trends happening in the no-code space as well as the larger tech & design spaces
You’ll act as the voice of Adalo with daily social media posts, reviewing and participating in discussions, and replying to anything and everything Adalo related 💬
The game plan is for you to develop an engaging continuous content strategy across all platforms including blog pieces, articles, social media posts, newsletters, and videos.
This continuous content strategy should also hopefully come with a super organized calendar for everyone on the team to stay up to date 🗓️
We’d also love for you to start throwing even more fun events for our community (in the past we’ve done community town hall events, and run some different challenges for them to participate in but really the more event planning the better!)
Another important role will be for you to help us continue to improve our onboarding process so that our makers feel welcomed into the community and helps them participate meaningfully moving forward 👋👋🏾👋🏿👋🏻
The final role (at least that we can think about at the moment) is to act as a liaison between the community and everyone at Adalo. You’ll be relaying feedback back and forth between marketing, product, engineering, CX, design, and our content teams, and you’ll help our team members better engage in the community!

Requirements*

You love no-code, design, and everything app-related and consider yourself a fan of the new maker movement
You intimately understand the true struggle that is posting something across all of the various social media platforms with all of their different sizes, audiences, and fun little quirks that make that process harder than it should be.
You have experience launching community initiatives — like building an online forum, launching & running an ambassador program, creating an event series and sending out tons of one-off marketing emails and recurring newsletters 🗞️
You believe relationships are everything and you’re really good at building them with community influencers, and finding and pitching new potential partnerships within and outside of our direct community 🤝
While you know how important keeping a good sense of the emotions of our community is you also know how important it is to identify & track relevant community metrics to maintain a good sense of the community from a quantitative standpoint
You have excellent verbal communication skills to back up your excellent writing skills
You love a good pun. V important.
Finally you consider time management one of your biggest strengths. There’s going to be so much jumping around with this role and you’ll be juggling a bunch of different tasks and communicating a lot in a ton of different ways that making sure you’re organized and you have a go-getter attitude to work with minimal supervision is key! 🔑

*‍Hey! 👋 Even if you don’t think you meet all of the requirements above but you’ve got a passion for what we’re doing over here at Adalo — we think there’s a great chance you’d be an amazing addition to our team & we’d love for you to apply!


Oh… and Bonus Points

Experience working directly in a community manager role at another SaaS company
Experience working in a startup environment
You’re already a part of the no-code ecosystem or have a lot experience working with no-code software
Even extra points for designing & building an app in Adalo (if you’ve had a chance to do that please include it with your cover letter!)

Apply Now

Head of Community

Unshackled Ventures

Remote
Community Management
5/16/2021 12:18 PM
What you will do

Community & event management

  • Plan and produce Unshackled Ventures online and offline community engagements with portfolio companies, immigrant operators, key stakeholders, and partners.

This will include:

  • Management of our online community platforms, including Slack and Twitter.
  • Collaboration with the investment team to lead our University Fellows and Roundtable Program.
  • Organizing and designing in-person events, virtual events, webinars, and intimate group meet-ups that facilitate connectivity across our founder, venture and LP communities.
  • Constantly gathering feedback from the community and creating strategy on those insights.

Portfolio Support

  • Identify topics that resonate with the founder community for ongoing touch-points and event based themes and ideas.
  • Support the onboarding of Portfolio Companies into our network; leveraging Unshackled founder resources and active approach to supporting our founders.

Non-Core Responsibilities:

Community Operations

  • Support, manage, and optimize Unshackled no-code tech stack and day-to-day community operations, including Unshackled’s website.
  • Design frameworks to measure and report the ROI/outcomes of community engagements with portfolio companies, key stakeholders, and partners.

Content

  • Develop and execute our content strategy.
  • Manage social media accounts (Twitter, Substack, Medium, Instagram, LinkedIn).
  • Develop and execute a holistic strategy to drive awareness, engagement, and retention across our community of aspiring immigrant entrepreneurs.
Who you are (qualifications)
  • At least 2–5 years of work experience in a relationship driven role with community management/building experience, events and content driven work, sales, business operations, customer experience or managing client-focused programs.
  • Passionate about being a community and customer advocate. You are deeply empathetic and understand why community voices are so important.
  • Excellent relationship-building skills; able to build rapport with a wide variety of personalities; you are a people person who brings a community together; high EQ/Low ego.
  • Clear and effective communicator, both oral and written, with the understanding of how to leverage networks; comfortability with public speaking in virtual and in-person formats.
  • Ability to adapt quickly to a fast-paced environment; Comfortable completing complex tasks and projects with minimal guidance and reacting to situations that require a quick turnaround with appropriate urgency.
  • Experience in event planning, familiarity with virtual event production and platform/tools, digital marketing and/or content creation a plus
  • You’re able to zoom-in and zoom-out with ease: you aren’t afraid to get your hands dirty, but can easily push the team to think about “big picture” strategy.
  • Experienced in launching, leading, and scaling programs in a fast-paced environment.
  • You’re hungry to learn and grow in a fast-paced environment, and want to work in a fund where you can really make a difference.
How We Work (our culture)
  • Curious — Our team has an experimental mindset, an important principle when building something new.
  • Bias towards action — You have that entrepreneurial tenacity with strong execution chops. Each person on the team should feel empowered to take measured risks with strong judgement.
  • Empathetic — It is tough being a founder and an immigrant. It’s important each person on the team can empathize with our community.

Location: Remote or San Francisco, CA

Apply Now

Community Director

Sora Schools

Remote
Community Management
5/16/2021 12:41 PM

Sora Schools is looking for a Community Director with experience managing a growing online student experience. This role will involve leading all orientation and onboarding efforts for students and parents, fostering deeper student and parent engagement with the school, and modeling the future of community-based events at Sora. As the first hire in this function, you will also help shape the future of our student body and ultimately Sora.

This is a rare opportunity to join a young, growing team of an innovative virtual high school at a critical stage in the organization's growth. Beyond that, we have a unique product offering that amazes the prospective families we speak to around the world. Parents and students at Sora LOVE our school. Our team is composed of hard-working individuals with a culture of transparency, efficiency, and collaboration.


About Your Role
  • Design incoming parent & student experience, complete with personalized onboarding materials, orientation, and initial connections with the community
  • This also includes developing orientation curriculum to support transition
  • Develop new and existing ways of engaging parents
  • The goal is to clearly define a parent's role in a students journey at Sora
  • Advise and grow current and future student leadership opportunities (i.e. House leadership)
  • Develop a sustainable model to support community growth and new cohorts
  • Manage community events calendar and curate new event types (i.e. mentor lightning talks and student presentations)
Who You Are
  • You have a deep understanding of Discord (or similar) communities & surrounding culture
  • You have at least 3 years of virtual community development or virtual student life experience
  • You are creative and have experience working with/developing for gen-z audiences
  • You are comfortable working with set KPI’s and consistent reporting
  • You are comfortable in a fast-paced, dynamic, small team environment where you'll be setting high level strategy while also doing hands-on implementation, wearing many hats
  • You are passionate about innovative education
Bonus Points!
  • Have experience working in the education or edtech industries
Apply Now

Community and Partnerships Manager

Tech Ladies

Remote
Community Management
5/5/2021 11:15 AM

Tech Ladies is hiring one incredible Community and Partnerships Manager to own the day-to-day work that keeps the Founding Membership community within Tech Ladies running. 

The Founding Members community is the paid community within Tech Ladies. We’re committed to helping our members grow their networks in tech, identify the best opportunities (best jobs to apply to on our job board, best conferences to attend, etc), and provide a robust online community and events to help them grow. 

This is a brand-new, full-time position that’s perfect for a mid-career professional who is passionate about our mission and looking for a role with a lot of ownership where they can directly impact a company’s growth. 

This is a public-facing community role, so the manager should be comfortable hosting events, being the “face” of the membership, and getting to know each member of the community to provide an incredible experience. 

This role will work closely with the CEO/Founder and you will manage a team of freelancers. 

Responsibilities Include:

Managing and Growing the Online Community:
  • Be the face of Founding Membership in the online community
  • Connecting members with each other via thoughtful 1:1 introductions 
  • Creating content to keep the community engaged daily
  • Manage a team of 3 freelancers and guide them on weekly content sharing + commenting in the online community
  • Owning the content calendar for the team 
  • Moderating the community and ensuring the Code of Conduct and best practices are followed.
High-Level Growth Strategy:
  • Implement growth initiatives that grow Founding Membership
  • Identify sources of churn in the community and come up with creative ways to reduce churn 
  • Create new ways to attract the right members from our larger community into our smaller, more intimate paid community. 
  • Create an incredible onboarding experience for new members
  • Manage benchmarks for success (what happens in a member’s journey to ensure that they are getting the most benefit they can out of membership).
Communication + Partnerships:
  • Create email campaigns for Founding Members weekly
  • Own all partnership work, including seeking out opportunities to partner such as conference discounts, special offers for our members, etc.
  • Maintaining the conference discount and perks portal section of our website
  • Seek out and foster new partnerships as benefits for Founding Members 
Event Management + Hosting:
  • Hosting, planning and owning all weekly events for Tech Ladies
  • Organizing and recruiting webinar hosts and speakers for events 
  • Owning events from beginning to end, setting up Eventbrite, messaging reminders, paying event hosts, etc. 
Member Management and Retention:
  • Read and personally approve applications for new members
  • Handle all customer service for members, cancellations, refunds, guidance on how best to use the membership, etc. 
  • Charting metrics on new members, churned members, email opens, etc and reporting them weekly to CEO/Founder and team.

------------------------------------------------------------------------------------------------------------------------------------

Your resume will look something like this after holding this job for a few years:

  • Helped scale bootstrapped company from $2M to $20M 
  • Grew membership from X to Y 
  • Helped thousands of  women in tech scale their careers 
  • Worked closely with CEO/Founder to define and improve the business
  • Reduced costs by x and increased revenue by y—and did it on time and under budget!

Who We Want to Meet:

We’re open to speaking with folks from a number of different backgrounds (community management, diversity and inclusion, events management/hosting, career coaching, etc) that could all be a potential fit. So please apply even if you don’t have every aspect of experience we’ve outlined below. 

You Must Have:

  • 2-10+ years of relevant work experience, especially managing a community/team, growing event attendance and fostering connections
  • Experience working remotely and ability to get things done without much oversight

You Ideally Have:

  • A mix of the emotional intelligence needed to create community but also the strategic planning and execution to grow the membership in a meaningful way.
  • Expertise in or demonstrated excitement about the tech/startup world that our members work in.
  • Experience running communities and bringing people together.
  • Ability to get people excited when hosting engaging events, motivating a team of freelancers and modeling how members can use and get the most out of the community. 

Familiarity with the tools we use: Mailchimp, Mighty Networks, Google Docs, Airtable, Eventbrite, Zoom.

You Are:

  • Empathetic: You truly care about (and take time to learn) the struggles and needs of our community and partner companies.
  • Disciplined: You're a person who can work independently and remotely, on your own, to keep things moving. 
  • Dependable: Quite simply, you do everything you say you're going to do. You're organized enough to work with little supervision. 
  • Organized: You’re extremely organized and have created systems to make sure things don’t slip through the cracks, even when volume is high. 
  • Salt of the Earth: You’re honest and have the highest integrity. You understand that even though we’re running a business, our mission will always be people over profit. 
Apply Now

Director of Community

Deel

Remote
Community Management
4/16/2021 5:27 PM

Who’s behind Deel?

We are a global collective of entrepreneurs who love to build and solve problems. Our team is made up of self-driven people spanning 25+ countries, a unified, yet diverse culture keeps us consistently learning and improving. We're curious, courageous, optimistic, fair, and thoughtful.

We want to enable companies to hire the best talent from anywhere in the world. We do so by building tools our customers love with market-leading technology and expertise. We run on three words, fast, delightful and compliant.

As a team, we care while finding comfort and enjoyment in working together. We believe "less is more," and our highly efficient team speaks to that. After all, we want to take Deel public with a group of less than 300. Are you in?

So, why now?

A significant shift has occurred within the workforce as we know it, changing business norms drastically. At Deel, we genuinely see a world without borders, but we needed to challenge that to make it happen. A 30-mile hiring radius limit shouldn't exist for companies, since great talent lives everywhere. The global talent market is quickly accelerating, we are here to stay ahead of multi-jurisdictional legislation, allowing maturation and acceptance of remote work across all levels of the value chain.

Deel is the market leader in international payroll and compliance. With over $50 million raised from Andreessen Horowitz, Spark Capital, Y Combinator, Elad Gil, Nat Friedman, Alexis Ohanian, and Daniel Gross, there's never been a more exciting time to join the team.

Duties
  • Being employee #1 on Deel's community team and helping us build out a global team of community superstars
  • Managing Deel's newsletter that gets sent out to our global community of remote workers
  • Leading the creation of new forms of meaningful communication avenues within the community
  • Ensuring effective and consistent communication on all of Deel's community channels that is consistent with our branding
  • Building active relationships with existing communities of remote workers, lawyers, and HR professionals
  • Launching and growing Deel's education programs
  • Being the voice of our community, advocating for our global community and carrying valuable information to our internal teams on how we can better serve them
Requirements
  • You have previously built a community of highly engaged individuals from scratch
  • You are proficient in spoken and written English and have strong research skills
  • You have a way with words and can write copy that's engaging
  • You are adaptable and comfortable with a fast-paced environment
  • You are an active relationship builder who can collaborate with internal and external teams to consistently improve processes and communication workflows
We’d especially love to speak with you if:
  • You are comfortable with setting up dashboards and using the latest analytics tools to track the performance of your initiatives
  • You've worked at a fast-growing startup
  • You have previously successfully worked in a remote & distributed team
  • You have 5+ years of experience in social media and external community-facing roles
Benefits
  • Life changing pre-IPO equity
  • The option of getting paid in digital currency
  • Work from wherever you want; the Deel office, your house or the beach
  • Learning and development budget for books, courses and conferences
  • Remote first working culture and covered remote office space
  • All-expenses paid international company off-sites
  • Have your birthday on us
  • All the latest tech you need
Apply Now

Chief Community Officer

Port

Remote
Community Management
3/21/2021 7:39 PM

The Opportunity: This is an exciting time to join Port. We are a new software company focused on launching our product and building a brand within our industry, with community building at our heart. We've just launched various growth initiatives such as "The Community Grid" (comgrid.com), our community and podcast series, “Captains of Community” and DevRel.jobs, a job board.

The Chief Community Officer will define and lead all community-building efforts for Port and our other growth initiatives. This role encompasses community strategy, community building, marketing and partnership outreach efforts and is responsible for growing, engaging and retaining our members. You would be one of the key public faces of the Port. You'll be given a lot of control and the ability to contribute to the direction of the company.

Port is committed to hiring a diverse and inclusive workforce and we genuinely want to welcome applications from any and all backgrounds. We look forward to bringing you aboard our ship.

Apply Now

Community Manager

theSkimm

New York
Community Management
7/27/2021 11:24 AM
ABOUT THE TEAM AND ROLE

theSkimm’s Growth Marketing team is a small group of fast-moving, data-driven, and creative thinkers who drive growth and engagement across all TheSkimm’s platforms and products. The Community Manager role will craft and support the experiences and drive retention of our most loyal community members. The Community Manager will report into the Senior Manager, Lifecycle Marketing.

We’re looking for an extraordinary community engagement specialist with experience managing, engaging, and supporting online communities as well as aligning content and communication strategies. This role will be responsible for helping drive our community engagement and loyalty while partnering with key stakeholders to ideate and optimize new content, messaging, and incentive tactics. The ideal candidate is a digital-savvy and proactive problem-solver who is excited about delighting our most passionate brand enthusiasts.

WHAT YOU'LL BE DOING
  • Develop and execute ongoing programming, communications & content plans for our community members on our platform -- including a robust content calendar and engagement moments across verticals.
  • Create and maintain long-term roadmaps for Skimm'bassador community that align to theSkimm's larger roadmap and our continued membership growth across our growing universe of products and services.
  • Identify opportunities to surprise, delight, and show our community members how much we appreciate them.
  • Engage with community members and respond to questions, comments and requests.
  • Escalate and flag issues as needed to keep the community a trusted space.
  • Define and articulate guidelines, principles, expectations, goals and success metrics for the Skimm’bassador community.
  • Measure, analyze, update, and track community data.
  • Create community onboarding and off-boarding processes.
  • Constantly gather feedback from the community and share it with relevant internal stakeholders.
  • Work closely with Brand, Growth, Social, PR, Product, Sales and other relevant stakeholders on community engagement strategies and to stay updated on broad company initiatives and product changes.
WHAT WILL SET YOU UP FOR SUCCESS
  • 2-3 years of hands-on experience managing online communities.
  • Experience moderating real-time community forums and events as well as growing a diverse and engaged community
  • Excellent interpersonal skills. A great listener, with empathy towards multiple or alternative viewpoints, experiences, and motivations or priorities.
  • Experience working with various online community platforms and tools.
  • Experience with setting goals, prioritizing, and retaining focus with meeting deadlines.
  • Embody and imbue the values of the community to help us achieve our mission and foster community spirit.
  • Excellent judgement and decision-making capability, including knowing when to escalate and how to prioritize.
  • Willing to go the extra mile to serve our users.
  • Exceptional written and verbal communication - can effectively own brand voice in all communications.
  • Experience or interest in email and/or digital marketing.
  • A passion for theSkimm brand and products.
WHAT WE OFFER
  • Comprehensive insurance plans, commuter benefits and 401(k) starting on your first day
  • Competitive salary & equity packages
  • Flexible vacation policy and generous holiday observances
  • One Medical Membership
  • Gym membership reimbursement
  • Complimentary access to theSkimm’s growing suite of membership products
  • The opportunity to be part of a values-driven, hardworking and diverse group of people building a membership company that makes it easier to live smarter
Apply Now

Community Manager

MicroConf

Remote
Community Management
7/27/2021 11:22 AM

We are looking for someone to join our small, fast-moving team as a Community Manager, responsible for advancing both brands through:

  • Community cultivation, development & moderation
  • Email, content, and social media marketing
  • Customer and community support management
  • Additional special projects
What’s Different About This Job?


We achieve surprising results with a small team of folks who have an impact on a large number of ambitious software entrepreneurs.


Under the direction of MicroConf’s Event Director and TinySeed’s Program Director, you will support, nurture and grow our two separate, but intertwined, communities of founders.

You will be responsible for various administrative duties, online Slack community moderation and engagement, email and blog communication with founders fielding mentorship requests, onboarding new founders, social media, and more.


Responsibilities

Community Management: We use Slack as a community forum for both organizations.

Member Development

Improve and manage onboarding and welcoming processes for new members
Facilitate introductions and host new member orientation conversations on a regular schedule. (video-based, text-based, or audio-based)
Understand the personality and thought leadership assets available within each community and nurture their participation to the benefit of all members
Implement the MicroConf Connect Ambassador program by recruiting and cultivating members into leadership roles
Connect TinySeed Founders with appropriate mentors and facilitate mentorship requests


Moderation

Review and update ongoing community rules, codes of conduct, and standards that reflect the MicroConf and TinySeed values and its members’ expectations.
Provide constructive feedback to community members who are not abiding by established guidelines

Communications Management:

Based on the needs of the Event + Program Directors, you will be responsible for creating and implementing communications plans across a variety of modes.

Email

Management of the TinySeed + MicroConf email communications calendars
Implement email marketing plans.
Email copywriting

Social Media

Create and manage a social media content calendar
Create or source video, audio, and graphic content for sharing
Source content that might be relevant to our social media audiences
Engage in conversations on social media, mostly Twitter, including amplifying posts of our community members
Recommend social media marketing strategies for continued growth and exposure

Other Responsibilities

Work closely with the Program Director and Event Director to handle administrative tasks and special projects as needed
Proactively make and implement recommendations on how to improve our community and better serve our founders
Be available to our team as a second-tier line of help for unusual problems when needed
Suggest and lead projects you think will enhance what MicroConf and TinySeed have to offer

Qualifications

5+ years of experience in high-speed environments with a focus on community, communications, or social media.
A high level of familiarity with early-stage startups and founders. Bonus points if you are already a member of the MicroConf Community.
Strong interest in working within the startup and venture capital space.
Skill working with online tools such as GSuite, Zapier, and web-based CRMs.
Proven ability to work autonomously and strong attention to detail – a must-have!
We’re a small team, so you may be expected to take the lead on a project, learn a new skill, or do something you may not be familiar with, but are interested in trying out.
Excellent written communication skills. Ability to adapt the voice of our brands.
Based in the US(preferred), Canada, South America, or Western Europe and willing to have five hours of overlap with US Central Time.

Tools that are helpful for you to know

Slack (Expert)
GSuite (Expert)
Notion (Proficient)
CRM Software (Proficient)
Graphics Editing Software (Not Required But Helpful)
Video Editing Software (Not Required But Helpful)
Audio Editing Software (Not Required But Helpful)

This is a full-time, remote position with occasional in-person gatherings.

Apply Now

Community Manager

Amplitude

Remote, US
Community Management
7/27/2021 11:14 AM

As a Community Manager, you will own and drive the strategy of the Amplitude Community by partnering with the Support, Customer Success, Marketing, and Product teams at Amplitude. This resource is crucial in driving key initiatives within our self-service, scale, customer advocacy, acquisition, and adoption programs. We’re seeking someone who is passionate about relationship building, is an advocate for our users and has strong written and verbal communication skills.

As a Community Manager, you will:
  • Use data to understand the community’s impact on customer acquisition and product adoption
  • Member engagement - monitor community channels; listen and respond to members; increase community membership; establish relationships with active community members and assist them
  • Content creation and distribution - plan, source and distribute content that promotes Amplitude and grows the community
  • User Groups - coordinate in-person community events
  • Establish and track important community metrics
  • Optimize for the best community experience
  • Develop and implement internal and external community advocate programs to empower and incentivize top community contributors
  • Be the voice of the community in internal communications, sharing trends and feedback
You'll be a great addition to the team if you have:
  • Minimum 2 years of experience leading a customer/user community of an established B2B SaaS platform.
  • Passionate about growing customer communities and engaging customers within them.
  • Understanding of the B2B SaaS marketplace, and the confirmed routes to market utilized to reach business customers.
  • Understanding of search engine optimization and other practices that help to drive traffic to the public-facing pages of a community.
  • Strong planning and organizational skills.
  • Ability to work strategically as a proactive self-starter with independent decision making, driving rapid work delivery, and having a hands-on approach.
Apply Now

Community Manager

Codecademy

New York
Community Management
7/27/2021 11:12 AM

As a Community Manager you will build global community programs to facilitate collaborative learning. You’ll scale our programs worldwide, creating collaborative, productive, and positive communities of passionate Codecademy learners who wish to learn together. You will work with community leaders and the Codecademy Product and Marketing teams to build and promote experiences that connect people all over the world, allowing them to learn with others and thus have a more well-rounded and effective learning experience.

What You'll Do

Scale community programs to include millions of active members.

  • Support our community leaders as their primary point-of-contact.
  • Recruit, onboard, and manage new community leaders.
  • Create and execute strategic initiatives to build new community programs that drive revenue for the business.
  • Work with community leaders to create innovative ways to engage and grow membership.

Measure the business impact of community programs.

  • Tie community engagement to key product metrics such as acquisition, activation, conversion, and retention.
  • Work with the Data Science team to develop insights that can be used to evolve the community and increase its impact on the business.
  • Work with our Marketing team to surface community stories and promote them broadly.
  • Share community stories and results with the company on a consistent basis.

What You'll Need

  • 1-2 years of experience as a Community Manager with a focus on building virtual communities to foster friendly and productive collaboration.
  • You have verifiably excellent public speaking, written, and interpersonal communication skills.
  • A natural enthusiasm and interest in learning to code with Codecademy.
  • The ability to create and nurture a fun, imaginative, and collaborative space for community members.
  • The ability and penchant for project management; you take a project-driven approach to partnering with community leaders on new initiatives and campaigns.
  • You’re a people-person and a connector; you have natural relationship-building skills, you're deeply empathetic, and you have a proven love for developing communities.
  • A firm understanding and ability to speak about technical products and initiatives.

What Will Make You Stand Out

  • Experience working with community platform tools such as Bevy, Discourse, and Discord.
  • Experience analyzing data with tools such as spreadsheets, SQL, and Looker.
  • Experience working in the technical education industry, ideally in a customer-facing role.
Apply Now

Community Manager

Ladder

Remote
Community Management
7/27/2021 11:06 AM

We're looking for a Community Manager to support our communities across the product and provide real value to users on the platform. You’ll spend a lot of time strategizing and executing initiatives to increase community member engagement and satisfaction. You’ll also be on the ground level of a high-growth startup and play a critical role in scaling our community team. More specifically, you can expect to:

  • Grow and manage the community organization at Ladder
  • Identify, secure, and scale partnerships with external organizations to further brand awareness
  • Organize weekly events, including live sessions, office hours, and ask-me-anythings (AMAs)
  • Ideate and execute new projects to improve the engagement across our Ladder communities
Minimum requirements:
  • You’ve spent 2+ years managing communities or social platforms (doesn’t necessarily have to be in a formal setting!)
  • You’ve skilled in event coordination (virtual and in-person events) with a range of attendee numbers
  • You have experience working in a client or consumer-facing role
Bonus points:
  • You have an inbox zero mentality — you’re able to respond to inbound from all stakeholders punctually
  • You have a hands-on-deck working style — you get stuff done where it needs to get done
  • You’re an ultimate connector — someone with a strong professional and personal network that can naturally build relationships
Apply Now

Community Manager

Better Ed

Remote
Community Management
7/25/2021 10:26 AM

All kids have extraordinary talent & creativity, and our mission in the world is to help nurture it. We truly believe that education needs to develop the whole being, and exploration of broad interests is key for originality.

At Better Ed, we are working hard to be the world's most loved extra-curricular platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our community efforts and help us reach Community Market Fit. We are just starting with our community design efforts, and want active community engagement to be a central part of the customer experience.

Team

We are a team that is maniacally customer obsessed & building products that consumers love.

The plumber in chief, Subramanya Sharma (subba), was recently CPO & CMO @ Cleartrip helping build one of the most loved consumer companies in the region. He was also instrumental in taking Cleartrip global (8 countries) & create global high quality products in an increasingly flat world.

We want to recreate the magic, and build the same customer obsession & product culture here. What is it like working at Better? Find out more on what we love, how we build products & books we dig.

Community Manager

About the role

  • Collaborate with business and marketing to understand the objectives, strategise and build the community from scratch
  • Own a project/initiatives calendar in coordination with all stakeholders
  • Manage day to day interactions & virtual events for community members catering USA timezones.
  • Enabling Community as a means of GTM and desirability testing for launching future verticals
  • Monitor, track and report on feedback and insights to help improve product and service.

What are we looking for?

  • 1+ years of work experience as a community manager, content marketer, social media manager or similar role
  • Excellent verbal & written communication skills.
  • High empathy towards community members
  • Data driven mindset to measure engagement and outcomes
  • Self-starter who can drive community engagements without much oversight.
  • Ability to identify and track relevant community KPIs
  • Somebody who shares the same ethos.

Bonus

  • You've an interest in education & kids.
  • You have interests outside work, in art, music or any performing art.

What is our interview process?

  • An initial 30 min call to understand each other at a high level.
  • Work on a case study or assignment together to ensure a good match.
Apply Now

Customer Success - Community Manager

Tray.io

Remote, US
Community Management
7/14/2021 1:11 PM

We are looking for a "Community Manager" for Tray’s Customer Success team. Working as a member of the Customer Success Engineering team, the Community Manager will be responsible for building and managing a community forum for customers, employees and the public.

What You Will Do
  • Define the global community strategy for Tray Platform and Tray Embedded, including processes for curating user feedback, facilitating developer communications, and encouraging community engagement on owned and earned channels.
  • Executes and commercializes contribution curricula for clients and employees with demonstrable results of customer retention and expansion.
  • Establish a relationship and engage directly with our clients, understand their concerns and desires, and relay those to the relevant stakeholders.
  • Always promote optimization of process, tools, and teams for best program output.
  • Set and track program performance goals through data measurement tools and dashboards with the assistance of the data team.
About You
  • Experience in building and managing communities.
  • Understanding of key community metrics with demonstrated growth in those metrics.
  • Ability to work collaboratively across multiple internal organizations.
  • Highly organized; stellar project management skills with ability to effectively manage multiple projects.
  • Experience working with a technical user base preferred.
Apply Now

Community Support Specialist

Figma

Remote, US
Community Management
7/14/2021 1:08 PM

As a member of our Product Support Team, you’ll be the voice of Figma as you help ensure our community has a phenomenal experience across our different public platforms and touch-points (support forum, social, etc.) You’ll be engaging with our customers both directly and publicly, requiring critical thinking, an investigative mentality and outstanding communication skills. We’re looking for a great teammate based in the US who is technically inclined, eager to learn about design tools and community, and comfortable working in a startup environment where there are a lot of hats to wear.This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:
  • Provide outstanding technical support for new and experienced Figma users on our community and social platforms (support forum, Twitter, etc.)
  • Help moderate and organize our support forum, making sure it stays a healthy and safe space for our global community
  • Help identify new community support moderators and training them on all forum operations
  • Connect with our developer community and helping bring their plugins to Figma
  • Identify trends and areas of improvement for our support forum and other community support initiatives
  • Improve engagement and creating a seamless one-to-many support experience
  • Collaborate with our design and engineering teams to investigate and resolve complex issues
  • Write clear bug reports and raising technical issues with the appropriate teams
  • Collect and prioritizing customer feedback into meaningful recommendations for our product and research teams
  • Close the feedback loop with users when bugs are resolved and feature requests are implemented
  • Craft detailed, easy-to-understand support content (e.g. FAQs, drafts for new Support Forum and Help Center articles, internal documentation, etc.)
  • Help with response and communication around incidents and support issues
We'd love to hear from you if you have:
  • 2+ years’ experience working in a support or community environment for a technical SaaS product
  • Familiarity with design processes and tools
  • Good technical capability and written communication skills, with the ability to turn complex ideas into easily understood concepts
  • Excellent decision quality and creative problem solving skills
  • A high attention to detail and are skilled with prioritizing tasks by level of urgency
  • A willingness to listen to customer feedback and respond effectively in a public forum or directly with the user
  • Experience streamlining processes and communicating across teams (design, engineering, product)
  • An agile and adaptive attitude, and thrive in the constantly evolving growth and excitement of startup culture
Apply Now

Senior Global Community Manager

Evernote

Redwood City, CA
Community Management
7/14/2021 1:05 PM

The Global Community Program Manager is responsible for inspiring and growing our community, the same community that fueled the Evernote movement, helping millions of people remember everything and accomplish anything. This role is designed to further expand the community’s reach, strengthen its voice, and prompt self-sustaining advocacy. We hope to encourage the world to come and learn from community experts, find like-minded people, share new ideas and explore innovative ways to achieve their goals.

Specifically, We’re Seeking a Community Leader Who

  • Helps customers succeed in achieving their goals through the free exchange of supportive, authentic advice, resources and training from community experts
  • Creates and nurtures a continuous feedback loop that collects ideas and issues from members and shares them appropriately with internal teams to drive improvements to our products and services
  • Increases customer loyalty and retention by keeping customers informed, supported and heard
  • Connects customers with each other to share best practices & insights that drive product adoption, engagement & retention

What You’ll Do

  • Own and evolve the Community strategy, from programs to KPIs, resources to rewards and everything in between that drives meaningful and measurable value from (and for) the Community
  • Recruit, activate, engage, and retain Evernote Community members in ways that ignite customer activism, gather first-hand customer feedback and build sustained momentum around the world
  • Produce educational resources (including certification programs), training courses, promotions and content for ongoing engagement, activity and growth of the community
  • Plan and execute certification programs that create measurable value for Evernote Certified Consultants, community members and the Evernote business
  • Coordinate with product managers, marketing managers, regional leaders, customer success, and other stakeholders to help the community in their work and to develop effective communication loops for capturing and capitalizing on community feedback and insights
  • Collaborate with international regional leaders to support localized subcommunities and address regional needs
  • Manage daily operations of the Evernote global community through various channels (newsletters, webinars, Facebook, etc) and enable the community to help each other to answer questions, get inspired and find support.
  • Monitor and regularly report on progress and KPIs, including program efficacy and business impact, while socializing the outcomes and impact across the company

What You’ve Done

  • B.A./B.S. degree preferred, or equivalent experience
  • 4+ years experience in online community management.
  • Direct experience launching community initiatives (e.g. building online forums, launching ambassador programs, creating event series. etc.)
  • Skilled in growing a community to drive engagement and growth
  • Conceived and successfully launched a curriculum, certification course or other educational programs, meeting the needs of both the community and the business
  • Worked globally and have the ability to understand how to tailor experiences and content across the world.
  • Experience working as a brand advocate as you will be representing the Evernote brand
  • Found creative, compelling ways to link work done via customers or a community to the company’s bottom line and corporate goals

Who You Are

  • You are a people person. You love to engage, listen to others and are inspired by their stories.
  • Well-written, well-spoken and comfortable in front of any audience
  • Understand how to drive value from and measure impact of community programs
  • Able to manage deadlines and work collaboratively across the company to provide updates to the community
  • Solutions oriented, you find problems that need solving and proactively enlist resources to find a resolution
  • You are empathetic to the variety of community members’ needs, and can craft experiences to empower them and ensure they feel supported.
  • Intuitively recognize the appropriate channels for communication, feedback or when it should be a one-to-one conversation
  • An Evernote customer - you will be engaging with the most passionate and knowledgeable Evernote fans
Apply Now

Content and Community Manager

Smpl

New York
Community Management
7/14/2021 12:57 PM

As the Content and Community Manager at Smpl, you will lead the content and social strategy to drive awareness and growth, reporting directly to the CEO. You will use your creative and analytical skills to grow and engage a vibrant community of wellness-minded consumers and build deep brand loyalty. This is a challenging and rewarding role that has tremendous growth opportunities and will help shape the brand and our storytelling as we scale the business.

This is a full-time role. We require candidates to be based in New York City for this position.

Responsibilities

  • Develop high level marketing strategy and campaign initiatives for our launch year and beyond
  • Own the content and social strategy, brand voice and execution across all marketing channels, including email, Instagram, TikTok, Twitter, SMS, influencers, etc.
  • Develop a culturally relevant content calendar and strategize cross-channel content activation, project management, and success metrics to align with business priorities and content releases
  • Learn, strategically grow and engage our community across all marketing channels
  • Hire, train and lead a team of internal and external partners (PR, influencers, photographers, videographers, email designers, etc.)
  • Create, manage and execute influencer campaigns
  • Assist in content creation (caption copy, ad hoc photos) and work with photographers and videographers to create differentiated assets
  • Create and manage KPI dashboards to track data related to community initiatives to track ROI, measure success, and inform strategy. Present weekly to CEO
  • Track and analyze our key performance metrics – quickly adapt and recommend changes when needed
  • Develop and implement programming for key customer segments to drive engagement: repeat purchasers, high LTV customers, win-backs, brand ambassadors, etc.
  • Own customer support across social platforms, email & SMS
  • Maximize the customer experience end-to-end

Requirements

  • A minimum of 2+ years experience working in social media, community management and/or influencer marketing
  • Strong proven experience in project management and attention to detail
  • Strong aesthetic sensibility, experience in health and wellness and/or food and beverage preferred
  • Experience within a creative team, collaborating with marketing and creative leadership
  • Ability to articulate thinking to internal team and stakeholders
  • A fierce attention to detail
  • You are excited about change and a fast-paced environment
  • You have large ambitions; there is huge opportunity for growth within our small team
  • Must be based in NYC
Apply Now

Senior Community Manager

MongoDB

London
Community Management
7/14/2021 12:55 PM

The MongoDB Developer Community Team aims to build an amazing community where all MongoDB users can thrive.

You will be a part of a global team currently based in Sydney, Germany, Belgium, New York, Iowa, Oregon, Texas, and California. We encourage and support remote employees and the majority of the developer community team works remotely.

We are looking for a senior community manager to grow our community exponentially through close interaction with different internal stakeholders, the different community programs, and our global community.

Candidate Profile

You are

  • good at fostering and building relationships both in person and online at scale
  • a great communicator with emotional intelligence for developers and understand their needs
  • a conduit between the company and the community and can discover ways to serve both
  • great at seeing the big picture and understanding how the smaller things fit together to achieve this big picture

The right candidate for this role will have

  • Has partnered effectively with marketing teams to drive growth
  • Have successfully grown a developer community
  • Good interpersonal and collaboration skills
  • Experience with managing and scaling community programs
  • Empathy for developers, regardless of skill level
  • Strong written and verbal communication skills

These are nice to haves

  • Project management experience
  • Familiarity with nurturing and growing communities both online and offline
  • Previous remote working experience

Position Expectations

  • Build out and execute on the community vision together with internal and external stakeholders
  • Represent MongoDB in the developer community and help to build a welcoming, inclusive, and supportive community environment for members from a variety of backgrounds
  • Develop and execute on timelines, deliverables, and reporting for your goals to drive success against team goals
  • Build and execute on strategic plans for growing the community in target regions around the world
  • Attend and speak about the MongoDB community at online and in-person MongoDB events around the world, once this is allowed again
  • Contribute to improvements in internal processes and procedures as our team grows and matures
  • Take a data driven approach to problem solving

Success Measures

Within 3 months

  • You're familiar with our developer community programs and our community members
  • You’re regularly reporting on community growth
  • You will start owning the developer community growth goal
  • You will start contributing to the general developer community strategy
  • You will start implementing new strategies to grow our community and get the community members engaged
  • You will help out the community team leadership with day-to-day tasks

Within 6 months

  • You will be fully owning the developer community growth program
  • You will be advising internal stakeholders on how to interact on our forums
  • You will work with other teams on improving the forum experience
  • You will be a lieutenant to the community team lead and help them build the community vision
Apply Now

Social Community Manager

HubSpot

Remote
Community Management
7/14/2021 12:52 PM

As a Social Community Manager, you will be responsible for supporting  business goals, ensuring consistency in brand voice, mitigating crises, and cultivating an engaged community under the HubSpot brand on social media. In this role, you will publicly personify the HubSpot brand as a knowledgeable and friendly online personality.

In this role you’ll get to:
  • Actively manage the HubSpot Facebook, Instagram, Twitter, LinkedIn and; spark conversations that reflect our brand voice
  • Tackle escalations and work with internal teams to route and resolve
  • Establish and leverage growth strategies to help grow our engagement across the platforms and build HubSpot’s brand perception as a beloved CRM brand
  • Build and nurture a network relationships online to level up our brand’s impression
  • Contribute to building and scaling cross team community efforts
We are looking for people who:
  • Have a proven business acumen for dealing with crises
  • Are empathic and have a passion for online community building
  • Are driven by engaging to build meaningful connections
  • Are a self starter with superior writing and editing skills
  • Have an interest in global trends and awareness of cultural differences
  • Are solutions oriented, proactive, and creative
  • Have knowledge and experience using social media platforms
  • Have experience with Asana (a bonus!)
  • Have experience with the Google suite (a bonus!)
Apply Now

Community Manager

Colabra

Remote
Community Management
7/14/2021 12:39 PM

We're hiring a passionate and ambitious Community & Partnerships Manager with experience working at early- to growth-stage startups to help us engage our community, and otherwise support our inbound marketing efforts.

About us
  • We’re a small team optimising for impact — not headcount.
  • Your average day will be about growing and engaging our community, organizing and hosting online events, helping us develop community partners, generating inbound marketing content.
Responsibilities
  • Define and execute strategies to grow our community.
  • Design an incredible onboarding experience for new members.
  • Create content and regular rituals to generate meaningful engagement.
  • Plan, organize and host bi-weekly webinars and other events.
  • Measure meaningful metrics to improve your work, and the members' journey.
  • Represent Colabra and the Modern Lab community across digital spaces.
  • Engage and partner with other brands, communities and media outlets.
  • Work closely with the founders to maintain and evolve our corporate identity.
Requirements
  • Excellent written communication skills.
  • 2+ years of community engagement experience, preferably at a high-growth startup.
  • Strong experience with modern marketing stacks (learning on the job is perfectly fine).
  • Relentless resourcefulness, ownership mindset, and a proven record of single-handedly taking ideas from conception to live.
  • Passion for networking—not the kind that collects business cards, but someone who spends time adding value to others, and forming meaningful, lasting connections.
  • A background in science and experience working at a B2B SaaS company a plus.
What’s in it for you?
  • 🧪 Opportunity for outsized impact, working to accelerate world-changing scientific research.
  • 🌏 Work in an async, remote-first startup where work-life balance is celebrated and promoted.
  • 💰 Part time at $10,000–20,000, with potential for full time down the line.
  • 🌄 Flexible sick days and time off.
  • 🏢 Co-working, ☕️ Coffee, 🧹 Cleaning, 📚 Books and 🏃‍♀️ Fitness allowance.
Apply Now

Community Manager

Retool

San Francisco
Community Management
7/3/2021 5:55 PM

Community building is a lot of work. There’s the day to day: managing the forum, engaging users in our Slack group, matching contract Retool developers with companies, etc. And then there are the countless projects we want to start but haven’t yet, like community newsletters, meetups, community promotion, and a lot more.

What you'll do

You’ll be responsible for operationally managing Retool’s developer community and making it an exciting, valuable place for our users to hang out. You’ll work on our forum, Slack group, contracting developer network, social, and education. Retool’s community is mostly developers, so expect a good deal of technical content.

A typical day might involve:

- Posting our weekly changelog to the the Slack group and answering questions

- Showcasing the app of the week on our Discourse forum

- Planning out a new community newsletter that highlights interesting questions

- Helping community members organize a local meetup(with sweet Retool swag)

Who you'll work with

Community is a company wide opportunity, and at Retool pretty much every team is involved. Your closest stakeholders will be Marketing, Growth, and Support, but you’ll also work with folks across the business.

We're a hard-working, passionate bunch who are motivated by collaboration, strong results, and bringing the impact of Retool to our customers. When we’re in the office, we enjoy eating lunch(and occasionally dinner!) together, and swapping stories. But at the root of it all, we come together to show our customers and not-quite-yet customers how Retool can make them and their companies more efficient and successful.

If this sounds like you, we’d love to hear from you!  

The skillset you'll bring:
  • 2+ years of community experience, ideally supporting developers
  • You have a bit of experience coding—even if it’s bad—and are comfortable with a technical audience(this is a great role to get more technical in!)
  • You’re comfortable talking to customers and are motivated by making them successful
  • You have a track record of identifying valuable projects, communicating the strategy for them, and executing on them autonomously
  • You like to write and communicate concisely
Apply Now

Senior Manager, Platform & Programs

Company Ventures

New York
Community Management
6/29/2021 10:26 PM
About the Role

We are seeking a passionate community builder and strong executor to be a Senior Manager of Platform & Programs. This role will have direct responsibility for the design and execution of the GCT experience, building our community of 250+ talented, diverse and purpose-driven founders and partnering with the Head of Platform and senior leadership to support the Company Ventures portfolio. This is an incredible opportunity to work closely with many of NYC’s best startups to help them achieve their ambitions.

Responsibilities

1. GCT Program (60%): Lead the day-to-day experience and deliver key program touch points for our annual startup residency: 

  • Guide founders through our signature North Star program, from the discovery process for articulating their Vision, Mission and Values to putting these into practice.
  • Manage program communications & touch points including monthly all-hands, bi-monthly investment team check-ins and bi-weekly founder braintrust groups.
  • Assist startups with their hiring, culture building and product development.
  • Plan and execute tactical programming to address founder needs including finding event hosts to deliver highly actionable, timely content. 
  • Collect regular feedback from program participants to drive continuous improvement.

2. CV Founder Community (30%):  Coordinate with Head of Platform to leverage community as the key value driver for our network of 250+ founders across Company Ventures’ portfolio and program alumni: 

  • Spearhead community operations with an eye toward automation and data. 
  • Maintain & evolve existing programs that enable founders to help and support each other including our internal community portal, founder newsletter, and 1:1 matching. 
  • Manage external partnerships and design meaningful engagements with the broader Founder community and/or GCT cohort.
  • End-to-end development of community programming including curation, planning, promotion and execution. 

3. Platform Support (10%): Work in partnership with the investment team to manage portfolio company communications, status and support systems: 

  • Manage and grow Company Ventures’ portfolio resources including curated perks, a best practice compendium, job board and directory of domain experts and other vendors.
  • Support overall content and marketing strategy, specifically overseeing portfolio company press tracking and coverage. 
This Role is Right for You If...
  • You’re passionate about community building and fostering connections both IRL and online
  • You’re interested in startups, purpose-driven entrepreneurship and venture
  • You’re an excellent communicator — at the front of the room, on video, or in writing
  • You’re a self-starter with a strong sense of ownership and drive
  • You’ve got operational chops with a strong creative streak
  • You thrive in a collaborative and fast moving environment
  • You believe candor and open communication leads to growth and productivity
Experience

We’re looking for experienced candidates in one or more of the following roles:

  • Building and scaling startup companies as an operator (operations, product management, business development) 
  • Working at an accelerator or at a venture capital firm
  • Management consulting or innovation strategy
  • Community building or working in a membership-driven organization 
  • Coaching or facilitating workshops for senior business executives
Apply Now

Community Builder

Weekend Fund

Remote
Community Management
6/28/2021 12:42 PM

At Weekend Fund we invest $100k-$250k checks into early-stage startups around the globe across consumer and B2B. We’re seed investors in Pipe, MainStreet, Deel, Dukaan, Mindbloom, Poparazzi, Ready, Superplastic, Blueland, and many other great companies. While early, the fund is in the 100th percentile when compared against hundreds of other funds using AngelList’s performance calculator.

We’re now on our third fund and eager to bring someone on to double down on community building projects.

Responsibilities

Your mission is to build a community that provides real value to Weekend Fund portfolio founders, LPs, and co-investors. This may include:

  • Hosting private discussions with experts in emerging fields
  • Managing Weekend Fund’s social presence on existing and new channels
  • Organizing monthly portfolio founder jam sessions
  • Connecting portfolio founders with experts in our network when requested
  • Supporting us in new experiments
  • Strategizing and executing new projects to improve the engagement across the Weekend Fund community

While you will have opportunities to learn about investing and support us in sourcing great companies, this is not an investment role. This is a part-time position (approximately 10-20 hours per week).

What we’re looking for

We’ll take our time to find the right person who is:

  • Experienced in community building. This doesn’t have to be through a formal company role.
  • Humble and eager to do both fun and not so fun managerial tasks.
  • Intellectually curious and deeply immersed in tech.
  • Incredibly driven and autonomous. You need to be able to come up with your own work.
  • Attentive to detail. It’s a good thing if you obsess over presentation and the “small” things because they matter.
  • A natural relationship builder. You bring positive energy to each interaction.
  • Playful and tasteful. You bring people smiles while being professional.
  • Extremely creative with a history of publishing great content on the internet through a blog, podcast, Twitter account, etc.
  • Optimistic and realistic!

We’re a distributed team and hire globally; however, it’s important for candidates to have significant overlap with Eastern Time working hours. We realize this may be too challenging for some parts of the world.

Apply Now

Senior Community Program Manager

Sequoia Capital

Menlo Park
Community Management
6/28/2021 12:33 PM
Team Scope:

Sequoia’s Community Programs team is responsible for five primary efforts:

  1. Founder research efforts that enhance internal empathy for Sequoia founders and highlight opportunities to serve founders more effectively.
  2. Founder journey and experience management during partnership with Sequoia. This starts with new founder onboarding experience and continues through key touchpoints and milestones along the way.
  3. Design and execution of exclusive company design programs and curriculum that help early and growth stage Sequoia founders build enduring companies.
  4. Strategy and execution around key relationship building and networking programs for Sequoia founders.
  5. Founder adoption of proprietary Sequoia products and community building programs.
Opportunity

Sequoia’s mighty community programs team is responsible for end to end design and management of Sequoia founders’ learning programs to help develop the next generation of great entrepreneurs, and loyalty programs to strengthen the Sequoia founder community.

We are seeking a strategic thinker, diligent executor and passionate community builder to lead and manage Early Founder Programs for Sequoia. This role reports to the Senior Director of Community Programs.  

Key Responsibilities and Competencies:
  • Maintain and grow the Sequoia community of founders
  • Collaborate with internal Design, Investor, Product and Experience teams to design, build, operationalize and execute programming that meets founder needs
  • Concept, drive and improve new and current founder program initiatives, including:
  • Onboarding and ongoing founder support
  • Research and insights
  • Learning and skill building programs and experiences
  • Networking and relationship building experiences
  • Adoption of Sequoia’s founder app and other digital products
  • Marketplace onboarding and reporting
  • Proposing new initiatives based on program and founder needs
Key Skills
  • Affinity and sincere interest in helping founders and emerging technology companies
  • Ability to build connection, respect and value among individuals with different background, skillsets and perspectives
  • Strong end to end program manager with high intellect, maturity and presence
  • Creative problem solver, excels at executing and adapting plans for effectiveness
  • Agile, detail-oriented, hardworking, focused, good at prioritization
  • Self-starter who is curious, eager to ask questions and seek input
  • Experience doing customer research, both qualitative and quantitative.
  • Team player who rolls up their sleeves to get things done and collaborates well
  • Excellent verbal and written communicator
  • Bonus points: Past experience at an early stage start-up or running a small business
Apply Now

Head of Community

Carta

San Francisco
Community Management
6/27/2021 6:05 PM
The Team You’ll Work With


You will be part of the Marketing and Channel organization. We have teammates across the country who love spreading the word about Carta, democratizing equity ownership, and increasing access to financial education. Members of our team have created and sold TV shows in Hollywood, been on the floor of Congress during the financial crisis, written political speeches heard by thousands, and led the rebrand of Carta from eShares. 


The Problems You’ll Solve 


Carta exists within a very tight knit venture ecosystem. We seek to be the open center of that ecosystem, helping share information, data, and connections while lowering the barrier to entry for new entrants. We are looking for a Head of Community to help us deliver more value to our community. 

  • Help us become a core part of the Emerging Fund Manager ecosystem. This could include educational programming, group onboarding for fund formations customers, creation of an internal LP CRM to help introduce our emerging fund managers to new LPs, events, content, or anything else you think would help the community and create connection. 
  • Help us make a community out of our Carta Ventures LP investments. We feel we can help each individual firm, but can we create the structure for them to help each other? 
  • We’ve continued to expand our Table Stakes report and event, we’ve now had thousands of folks within the venture ecosystem express interest in the content and topic. Is there an opportunity for us to create community within the attendees? How could we do this in a way that is unique in the ecosystem and on brand for Carta? 
About You


You love the venture ecosystem and deeply understand our investor audience. In addition, you have: 

  • Experience building communities, ideally within the venture ecosystem
  • An owner mentality: You take pride in your work and view what you do as a part-owner and builder of Carta. 
  • An ability to create process that helps us scale, while keeping the flexibility needed to innovate
  • A strategic mind that can understand a complex business and develop an innovative and creative brand marketing plan that addresses these nuances
  • High intellectual horsepower and EQ
Apply Now

Head of Community

PagerDuty

Remote, US
Community Management
6/27/2021 5:22 PM
OVERVIEW OF THE ROLE

As the Head of Community for PagerDuty, you will be responsible for the strategic development and execution of global online and in-person initiatives to engage and support our growing community of 16,800 customers and 700,000 users. You will be responsible for overseeing a fantastic team that builds and maintains an online community, a variety of community events, and internal thought leadership programs. You are creative and identify and pursue new community initiatives, programs, and campaigns that recruit new community members and increase engagement for existing members. You will also measure and analyze community membership, community engagement, and the effects of community on our broader company objectives. This position reports to the Director, GTM Operations & Planning and will work with a cross-functional team of advocates, marketers, product managers, and our customer success organization.

KEY RESPONSIBILITIES
  • Develop strategy and execute strategy for community marketing and engagement campaigns, involving team and company stakeholders as needed.
  • Design and oversee implementation of promotional strategies for disseminating thought leadership content, promoting team speaking engagements, community events and other team activities.
  • Build and manage engagement campaigns that grow, engage and promote the PagerDuty community. Conduct post-deployment analysis and debrief stakeholders on metrics and campaign performance.
  • Lead operational, reporting, and procedural aspects of the growing Community Team
  • Build trackers to manage the team's performance metrics, establish formulas and systems to ensure quality of measurement consistency.
  • Establish procedures for delivering warm-hand offs (community qualified leads), building out metrics and identifying how we measure them as successful post-delivery; ensuring the team's approach is iterated to deliver successful warm hand-offs.
  • Manage Community Team members and workflow, ensuring overall work plans achieve team objectives.
  • Manage direct reports, including performance reviews, work assignments and time management; develop and motivate team members, provide guidance and coaching
  • Serve as a high-level project manager for the team, leading departmental sprint cycles and team meetings, organizing department’s quarterly / annual planning cycles, communicating achievements and insights to internal stakeholders through sprint reviews, confluence updates or other reports.
  • Oversee development and delivery of internal communications for Community Team
  • Build relationships with other departmental leaders - fostering relationship building, two-way communications and identify opportunities for the Community Team to support their initiatives.
MINIMUM QUALIFICATIONS
  • 6+ years of demonstrated success in marketing / community leadership role
  • 3+ years of demonstrated success in technology community engagement or developmentB2B / enterprise technology experience
  • Remote in US or Canada - able to travel 4-8 times per year to events or team meetings (once safe travel has resumed)
SKILLS AND ATTRIBUTES
  • You have a passion for engaging with a highly technical audience of developers, ops and devops practitioners.
  • Demonstrated ability to manage and direct a cross-functional team to efficiently get things done.
  • Excellent collaborator, collaborates with multiple departments at PagerDuty enabling and supporting members of these teams to contribute to community content and engage with our community members.
  • Demonstrated ability to expertly juggle and run multiple programs and campaigns at once.
  • Creative with a growth-hacking mindset: you will design and implement creative, out-of-the-box programs and campaigns to recruit new community members and increase engagement with existing community members.
  • Influencer: can evangelize internally and encourage subject-matter experts at PD to create world-class thought leadership content.
  • Metrics-driven through-and-through. Cares deeply about measuring and setting goals around improving community membership and engagement. Passionate about aligning the community initiative with broader company goals in a measurable way.
  • Forward thinking in setting up and documenting internal and external processes to scale programs and logistics.
Apply Now

Community and Social Editor, Snacks

Robinhood

Menlo Park
Community Management
7/14/2021 12:50 PM

ou’re a community builder and liaison with a passion for serving customers through financial editorial. You’re driven not just to share great markets news content in creative, innovative ways, but to elevate the community’s voice within our original coverage across platforms. You’re excited to build the bridge between editorial and our audience, and help drive new editorial efforts based on the community’s feedback and dialogue, intertwining news and education.

What you’ll do day-to-day:
  • Build Robinhood Snacks’ community strategy: You’ll cultivate ongoing conversation with our audience through interactive campaigns, and help infuse our audience’s voices into our daily news coverage. You’ll be the eyes and ears of our community, observing what they care about, and ensuring their voices are amplified.
  • Hone and execute our off-platform strategy: You’ll craft a cross-platform engagement strategy, optimizing social channels and other platforms as an extension of our daily products. You’ll steer and develop new storytelling formats, from informative posts to behind the scenes looks, explainers, special events, and live interviews.
  • Proliferate User-Generated-Content on the Snacks social channels and infuse UGC into the core Snacks products in meaningful ways.
  • Be creative and unconventional: You’ll create clever campaigns that go beyond our existing content to spark meaningful interaction. Take a look at our “Snacks Madness” brackets from March 2020 and “TBOY” awards. Now take it up a notch. We want to surprise and delight our audience.
  • Engage with the newest news: You’re able to respond quickly to breaking news stories, with original content that may not appear in the Snacks newsletter or podcast.
  • Oversee posting on social media and related visuals: You’ll oversee daily production of posting across channels, ensuring quality, consistency, and timeliness. You’ll also oversee the ideation, development, and publishing of related graphics and visuals.
  • Metrics tracking: You’ll track the performance and traction of our coverage and community efforts, identifying patterns and outliers. You’ll also support new audience surveys about our editorial products.
  • Collaboration: You'll work with internal partners, such as our compliance, legal, and design teams across projects.
About you:
  • Bachelor’s or Master’s degree or equivalent work experience in an editorial setting
  • 4 - 8 years of overseeing community and/or social media for a brand or publisher
  • You’re driven to find new ways to engage in meaningful dialogue about key financial events and topics through social media and community outreach.
  • You have an ownership mentality and are comfortable executing community and social initiatives end-to-end, from ideation, to operations, building, and delivery.
  • Experience leveraging design templates and and directing social-first content, like audiograms or short-form edited videos.
  • Organizational skills to oversee UGC campaigns and a community / social calendar
  • You have a roll-up-your-sleeves mentality. You’re excited to respond to Snackers and engage directly with the audience.
  • Familiarity with data. You’re fluent in engagement metrics, and can surface trends of what’s resonating or not.
  • You can communicate with our audience in a voice that helps make finance as relevant as music, sports, and the arts.
Bonus points:
  • Love for creating new experiences to explain key frameworks and support meaningful dialogue
  • Experience supporting community and/or social media at an editorial publisher
  • Experience contributing to a financial editorial team or to business editorial efforts
Apply Now

Community Strategist, Communities

Twitter

New York
Community Management
6/2/2021 12:53 AM

As a Community Strategist you'll shape how Twitter connects with community members, representing and advocating for them to help create healthy and fun places for people to discuss and follow along with their interests. .

Reporting to the head of Curation, this role will be embedded in our communities team, working alongside Engineering, Product, Design and Research to build a vibrant, diverse and exciting destination for Twitter customers who want to discuss and follow along with their interests.

If you are passionate about building and representing diverse communities at scale, enabling them to have spaces and conversations that matter to them, this is the role for you.

Who We Are

The communities team mission is to make it easier for customers to discover, participate, and form conversations with communities that share their interests. People already use Twitter to create community across a wide range of topics and our work builds on this. Protecting the health and safety of the conversation within these communities is top of mind for us.

Curation is on a mission to better facilitate public conversation and bridge the gaps between scaled, automated solutions and the sophisticated needs of the many different groups of people who use Twitter. Twitter’s Curation team sits within its Consumer Product team, which works directly on developing the core Twitter product with our customers in mind.

What You’ll Be Doing
  • Working closely with research to identify successful community participants on Twitter and understand their needs
  • Developing an overarching community strategy that will allow Twitter to grow and better engage this group
  • Collaborating with data science and operations to ensure that community efforts are measurable and deliver for both Twitter and community members
  • Designing community systems (e.g. volunteer recruitment/onboarding, reward structures, engagement plans) that reward successful community organisers
  • Working cross-functionally to establish an "always on" engagement program including communication, training and community events/conferences
  • Translating product insights from community organisers to help product teams to improve Twitter’s offerings
  • Developing global expansion plans that navigate language and cultural differences to ensure healthy communities worldwide
  • Ability to execute on the initial stages of your strategy, as we build our community capabilities
Qualifications

Who You Are

  • Deeply passionate about growing and fairly representing community members through all the ups and downs of community development
  • 6+ years working in digital community strategy, ideally combined with more tactical community management experience
  • A track record of delivering strategic insight and operational excellence in the community space
  • Experience of developing playbooks to support the rollout and implementation of community strategy - preferably with experience of both communities at their earliest stage and highly-scaled, later stage communities
  • Skilled in volunteer management
  • Proficient in the product development process, with the ability to work cross functionally and engage teams with community ideas in a practical and impactful way
  • Skilled communicator that can deliver nuanced feedback both to internal teams and externally to community members
  • Highly data literate, you are comfortable collecting and interpreting data using a variety of methods. You can use this to gain insight into the value of community efforts for the product and the company, as well as identify new opportunities
  • Fluent in English, other language fluency an asset
  • Knowledge of community development outside the US/English-speaking markets is preferred

Apply Now

Community & Partnerships Manager

Paragon One

Remote
Community Management
6/1/2021 6:46 PM

Paragon One makes remote externships which are flexible, educational, and fully managed alternatives to internshps. For companies like Facebook, Hewlett-Packard, and Zillow, remote externships are early talent identification programs that can reach underrepresented and underserved student populations in a cost effective and scalable way. Paragon One was founded by MIT alums, and is a global remote team with offices in NYC & Beijing. The company is backed by YCombinator, Foundation Capital, University Ventures, Learn Capital, and Jason Calacanis.

We are looking for a strategic and entrepreneurially minded Community & Partnerships Manager with a lot of energy to join our fast-paced team. The role is ideal for anyone with experience in corporate recruiting, corporate PR, investment banking, management consulting, or any client services role that deals with senior leadership at Fortune 500 companies.

Your primary responsibility will be networking and building community with C-level leadership at enterprises, prospecting for deals, running community events, managing B2B marketing collateral, and business development generation.

We seek aspiring leaders who are personally passionate about solving extremely hard problems in the education-to-workforce movement. Interested candidates can email: matt@paragonone.com

Compensation includes salary + equity + benefits.

Responsibilities Develop community strategy to reach target enterprise partnerships Co-develop branding strategy with CEO Lead community events for enterprise partners Manage business development collateral (presentations, 1-pagers, email templates, explainer videos, etc.) Network and build relationships with various stakeholders at Fortune 500 companies Assist in developing partnership discussions with Fortune 500 companies to launch externship projects on Paragon One platform

Skills and Experience • Grit and perseverance to tackle the hardest problems • Strong relationship development skills with C-level leadership and stakeholders • Strong community development skills • Strong intuition for how to navigate complex corporate environments in order to move deal deal discussions forward • 4+ years experience in corporate client service, deal generation, marketing, and/or business development • Ability to drive growth with customer-centric approach to problem solving • Structured, analytical thinking and product mindset • Strong sense of ownership and roll-up-your-sleeves attitude • High attention to detail and ability to manage multiple priorities simultaneously • Experience with marketing tools (email marketing, CRM, etc.) • Strong presentation skills

Apply Now

Community Manager 📣

Adalo

Remote
Community Management
5/24/2021 2:46 PM

Since the beginning, community has always been our #1 principle at Adalo. We’ve done a lot to help grow and foster it, but it’s gotten to the point where we really need someone to truly own everything about it and become our official hype person! You’ll be managing our social media, writing newsletters, participating in lively discussions around Adalo and in the no-code community in general.


We truly believe that collaborating is the best way to help everyone create new things and you’ll become the central voice to help make that a reality and bring our community to new heights!


Responsibilities

Step 1 (and most importantly!) will be for you to truly become a part of the community by building & fostering relationships not only with our makers but also within the no-code community as a whole 👨‍👩‍👧‍👦
As a part of that you’ll need to stay up to date with all the trends happening in the no-code space as well as the larger tech & design spaces
You’ll act as the voice of Adalo with daily social media posts, reviewing and participating in discussions, and replying to anything and everything Adalo related 💬
The game plan is for you to develop an engaging continuous content strategy across all platforms including blog pieces, articles, social media posts, newsletters, and videos.
This continuous content strategy should also hopefully come with a super organized calendar for everyone on the team to stay up to date 🗓️
We’d also love for you to start throwing even more fun events for our community (in the past we’ve done community town hall events, and run some different challenges for them to participate in but really the more event planning the better!)
Another important role will be for you to help us continue to improve our onboarding process so that our makers feel welcomed into the community and helps them participate meaningfully moving forward 👋👋🏾👋🏿👋🏻
The final role (at least that we can think about at the moment) is to act as a liaison between the community and everyone at Adalo. You’ll be relaying feedback back and forth between marketing, product, engineering, CX, design, and our content teams, and you’ll help our team members better engage in the community!

Requirements*

You love no-code, design, and everything app-related and consider yourself a fan of the new maker movement
You intimately understand the true struggle that is posting something across all of the various social media platforms with all of their different sizes, audiences, and fun little quirks that make that process harder than it should be.
You have experience launching community initiatives — like building an online forum, launching & running an ambassador program, creating an event series and sending out tons of one-off marketing emails and recurring newsletters 🗞️
You believe relationships are everything and you’re really good at building them with community influencers, and finding and pitching new potential partnerships within and outside of our direct community 🤝
While you know how important keeping a good sense of the emotions of our community is you also know how important it is to identify & track relevant community metrics to maintain a good sense of the community from a quantitative standpoint
You have excellent verbal communication skills to back up your excellent writing skills
You love a good pun. V important.
Finally you consider time management one of your biggest strengths. There’s going to be so much jumping around with this role and you’ll be juggling a bunch of different tasks and communicating a lot in a ton of different ways that making sure you’re organized and you have a go-getter attitude to work with minimal supervision is key! 🔑

*‍Hey! 👋 Even if you don’t think you meet all of the requirements above but you’ve got a passion for what we’re doing over here at Adalo — we think there’s a great chance you’d be an amazing addition to our team & we’d love for you to apply!


Oh… and Bonus Points

Experience working directly in a community manager role at another SaaS company
Experience working in a startup environment
You’re already a part of the no-code ecosystem or have a lot experience working with no-code software
Even extra points for designing & building an app in Adalo (if you’ve had a chance to do that please include it with your cover letter!)

Apply Now

Senior Community Manager

NextRoll

San Francisco
Community Management
5/16/2021 12:29 PM

RollWorks, a division of NextRoll, is seeking an experienced Community Manager to help grow and evolve our community for RollWorks' fast-growing customer base of leading B2B marketers.  We are creating an industry-leading destination for RollWorks customers to share and gain expertise in Account Based Marketing.  As our Community Manager, you will focus on nurturing marketer dialogue about account-based marketing strategies and programs, facilitating knowledge sharing and networking among customers and Rollers (RollWorks team members). In partnership with Marketing, Product Management, and Customer Success, you will drive the community strategy forward and facilitate customer discussion to drive high levels of engagement and customer value.

In this role, you are the face of RollWorks, inspiring customers and colleagues, and creating a digital, vibrant community. You will have support of the senior leadership team and will be the primary point of contact for our digital community.

This role is open in our San Francisco, New York, Salt Lake City offices, or remote.  

Our work environment is one where ambition thrives and so will you. We help every employee discover their full potential by giving them opportunities to expand their skill set and develop their career at NextRoll. Don't think you have all the skills required for this role? That's okay, we're committed to helping all of our employees learn and grow.

The impact you’ll make:
  • Execute community initiatives aligned to quarterly and annual business objectives
  • Engage members on a daily basis to drive community growth and adoption
  • Administer the community, including user account management and moderation
  • Design, configure, and continually optimize the community digital experience
  • Develop and implement internal and external community advocate programs to motivate and incentivize top community contributors
  • Source, produce, and curate community content & events
  • Develop and maintain a comprehensive set of community guidelines and policies
  • Define KPIs and deliver monthly reports to stakeholders
  • Monitor community health and produce reports on relevant issues and outcomes
Skills you’ll bring: 
  • You have 4+ years experience building and managing online communities, including driving outreach efforts, discussion moderation, rewards, influencer or advocacy programs, execution of content plans, community content writing
  • You have supported a community of marketers and/or have worked closely as part of a demand generation/ABM marketing team
  • You have worked with cross-functional teams (Marketing, Product Management, Customer Success) to plan and execute supporting community activities
  • You have worked with one or more community platforms (e.g., Lithium/Khoros, Jive, Higher Logic/Vanilla, Telligent/Verint, inSided)
  • You understand how community platforms integrate with other systems, such as Salesforce, Marketo, and Zendesk.
  • You are able to pull data from multiple sources to clearly communicate the business impact of community programs.
  • Experience working in an enterprise environment with remote teams 
  • Bonus points if you have a background in any of the following: MarTech/AdTech, B2B SaaS, Demand Generation, Account-Based Marketing
Benefits and perks: 
  • Competitive salary, equity, and fully covered medical
  • One month of paid time off and work/life balance
  • Up to 3 months of paid pregnancy disability leave
  • 3 months of paid family leave (care for a family member, bond with a new child, etc.)
  • Up to 6 weeks of paid disability leave
  • Join a community of fellow Rollers as a member of one of our Employee Resource Groups 
  • Ample opportunities to volunteer with local organizations with NextRoll Gives Back
Apply Now

Head of Community

Unshackled Ventures

Remote
Community Management
5/16/2021 12:18 PM
What you will do

Community & event management

  • Plan and produce Unshackled Ventures online and offline community engagements with portfolio companies, immigrant operators, key stakeholders, and partners.

This will include:

  • Management of our online community platforms, including Slack and Twitter.
  • Collaboration with the investment team to lead our University Fellows and Roundtable Program.
  • Organizing and designing in-person events, virtual events, webinars, and intimate group meet-ups that facilitate connectivity across our founder, venture and LP communities.
  • Constantly gathering feedback from the community and creating strategy on those insights.

Portfolio Support

  • Identify topics that resonate with the founder community for ongoing touch-points and event based themes and ideas.
  • Support the onboarding of Portfolio Companies into our network; leveraging Unshackled founder resources and active approach to supporting our founders.

Non-Core Responsibilities:

Community Operations

  • Support, manage, and optimize Unshackled no-code tech stack and day-to-day community operations, including Unshackled’s website.
  • Design frameworks to measure and report the ROI/outcomes of community engagements with portfolio companies, key stakeholders, and partners.

Content

  • Develop and execute our content strategy.
  • Manage social media accounts (Twitter, Substack, Medium, Instagram, LinkedIn).
  • Develop and execute a holistic strategy to drive awareness, engagement, and retention across our community of aspiring immigrant entrepreneurs.
Who you are (qualifications)
  • At least 2–5 years of work experience in a relationship driven role with community management/building experience, events and content driven work, sales, business operations, customer experience or managing client-focused programs.
  • Passionate about being a community and customer advocate. You are deeply empathetic and understand why community voices are so important.
  • Excellent relationship-building skills; able to build rapport with a wide variety of personalities; you are a people person who brings a community together; high EQ/Low ego.
  • Clear and effective communicator, both oral and written, with the understanding of how to leverage networks; comfortability with public speaking in virtual and in-person formats.
  • Ability to adapt quickly to a fast-paced environment; Comfortable completing complex tasks and projects with minimal guidance and reacting to situations that require a quick turnaround with appropriate urgency.
  • Experience in event planning, familiarity with virtual event production and platform/tools, digital marketing and/or content creation a plus
  • You’re able to zoom-in and zoom-out with ease: you aren’t afraid to get your hands dirty, but can easily push the team to think about “big picture” strategy.
  • Experienced in launching, leading, and scaling programs in a fast-paced environment.
  • You’re hungry to learn and grow in a fast-paced environment, and want to work in a fund where you can really make a difference.
How We Work (our culture)
  • Curious — Our team has an experimental mindset, an important principle when building something new.
  • Bias towards action — You have that entrepreneurial tenacity with strong execution chops. Each person on the team should feel empowered to take measured risks with strong judgement.
  • Empathetic — It is tough being a founder and an immigrant. It’s important each person on the team can empathize with our community.

Location: Remote or San Francisco, CA

Apply Now

Community Director

Sora Schools

Remote
Community Management
5/16/2021 12:41 PM

Sora Schools is looking for a Community Director with experience managing a growing online student experience. This role will involve leading all orientation and onboarding efforts for students and parents, fostering deeper student and parent engagement with the school, and modeling the future of community-based events at Sora. As the first hire in this function, you will also help shape the future of our student body and ultimately Sora.

This is a rare opportunity to join a young, growing team of an innovative virtual high school at a critical stage in the organization's growth. Beyond that, we have a unique product offering that amazes the prospective families we speak to around the world. Parents and students at Sora LOVE our school. Our team is composed of hard-working individuals with a culture of transparency, efficiency, and collaboration.


About Your Role
  • Design incoming parent & student experience, complete with personalized onboarding materials, orientation, and initial connections with the community
  • This also includes developing orientation curriculum to support transition
  • Develop new and existing ways of engaging parents
  • The goal is to clearly define a parent's role in a students journey at Sora
  • Advise and grow current and future student leadership opportunities (i.e. House leadership)
  • Develop a sustainable model to support community growth and new cohorts
  • Manage community events calendar and curate new event types (i.e. mentor lightning talks and student presentations)
Who You Are
  • You have a deep understanding of Discord (or similar) communities & surrounding culture
  • You have at least 3 years of virtual community development or virtual student life experience
  • You are creative and have experience working with/developing for gen-z audiences
  • You are comfortable working with set KPI’s and consistent reporting
  • You are comfortable in a fast-paced, dynamic, small team environment where you'll be setting high level strategy while also doing hands-on implementation, wearing many hats
  • You are passionate about innovative education
Bonus Points!
  • Have experience working in the education or edtech industries
Apply Now

Community and Partnerships Manager

Tech Ladies

Remote
Community Management
5/5/2021 11:15 AM

Tech Ladies is hiring one incredible Community and Partnerships Manager to own the day-to-day work that keeps the Founding Membership community within Tech Ladies running. 

The Founding Members community is the paid community within Tech Ladies. We’re committed to helping our members grow their networks in tech, identify the best opportunities (best jobs to apply to on our job board, best conferences to attend, etc), and provide a robust online community and events to help them grow. 

This is a brand-new, full-time position that’s perfect for a mid-career professional who is passionate about our mission and looking for a role with a lot of ownership where they can directly impact a company’s growth. 

This is a public-facing community role, so the manager should be comfortable hosting events, being the “face” of the membership, and getting to know each member of the community to provide an incredible experience. 

This role will work closely with the CEO/Founder and you will manage a team of freelancers. 

Responsibilities Include:

Managing and Growing the Online Community:
  • Be the face of Founding Membership in the online community
  • Connecting members with each other via thoughtful 1:1 introductions 
  • Creating content to keep the community engaged daily
  • Manage a team of 3 freelancers and guide them on weekly content sharing + commenting in the online community
  • Owning the content calendar for the team 
  • Moderating the community and ensuring the Code of Conduct and best practices are followed.
High-Level Growth Strategy:
  • Implement growth initiatives that grow Founding Membership
  • Identify sources of churn in the community and come up with creative ways to reduce churn 
  • Create new ways to attract the right members from our larger community into our smaller, more intimate paid community. 
  • Create an incredible onboarding experience for new members
  • Manage benchmarks for success (what happens in a member’s journey to ensure that they are getting the most benefit they can out of membership).
Communication + Partnerships:
  • Create email campaigns for Founding Members weekly
  • Own all partnership work, including seeking out opportunities to partner such as conference discounts, special offers for our members, etc.
  • Maintaining the conference discount and perks portal section of our website
  • Seek out and foster new partnerships as benefits for Founding Members 
Event Management + Hosting:
  • Hosting, planning and owning all weekly events for Tech Ladies
  • Organizing and recruiting webinar hosts and speakers for events 
  • Owning events from beginning to end, setting up Eventbrite, messaging reminders, paying event hosts, etc. 
Member Management and Retention:
  • Read and personally approve applications for new members
  • Handle all customer service for members, cancellations, refunds, guidance on how best to use the membership, etc. 
  • Charting metrics on new members, churned members, email opens, etc and reporting them weekly to CEO/Founder and team.

------------------------------------------------------------------------------------------------------------------------------------

Your resume will look something like this after holding this job for a few years:

  • Helped scale bootstrapped company from $2M to $20M 
  • Grew membership from X to Y 
  • Helped thousands of  women in tech scale their careers 
  • Worked closely with CEO/Founder to define and improve the business
  • Reduced costs by x and increased revenue by y—and did it on time and under budget!

Who We Want to Meet:

We’re open to speaking with folks from a number of different backgrounds (community management, diversity and inclusion, events management/hosting, career coaching, etc) that could all be a potential fit. So please apply even if you don’t have every aspect of experience we’ve outlined below. 

You Must Have:

  • 2-10+ years of relevant work experience, especially managing a community/team, growing event attendance and fostering connections
  • Experience working remotely and ability to get things done without much oversight

You Ideally Have:

  • A mix of the emotional intelligence needed to create community but also the strategic planning and execution to grow the membership in a meaningful way.
  • Expertise in or demonstrated excitement about the tech/startup world that our members work in.
  • Experience running communities and bringing people together.
  • Ability to get people excited when hosting engaging events, motivating a team of freelancers and modeling how members can use and get the most out of the community. 

Familiarity with the tools we use: Mailchimp, Mighty Networks, Google Docs, Airtable, Eventbrite, Zoom.

You Are:

  • Empathetic: You truly care about (and take time to learn) the struggles and needs of our community and partner companies.
  • Disciplined: You're a person who can work independently and remotely, on your own, to keep things moving. 
  • Dependable: Quite simply, you do everything you say you're going to do. You're organized enough to work with little supervision. 
  • Organized: You’re extremely organized and have created systems to make sure things don’t slip through the cracks, even when volume is high. 
  • Salt of the Earth: You’re honest and have the highest integrity. You understand that even though we’re running a business, our mission will always be people over profit. 
Apply Now

Head Of Community

Saturn

New York
Community Management
5/1/2021 9:28 PM

Saturn is looking for an experienced Head of Community with experience in brand marketing to expand and manage our ambassador program. You should be extremely passionate about identifying and building meaningful relationships with high school and college students that expand our brand reach through content creation, brand and product amplification, product education, and user research. You need to be willing to challenge the status quo, find creative ways to engage with students, understand building-for-scale, stay in the know, and improve our share of voice through the development of this program.

To learn more about Saturn’s offerings on iOS, Android, and Web, visit joinsaturn.com

To Be Successful, You'll Need To
  • Manage Saturn’s Ambassador Program
  • Develop and implement an unparalleled experience for high school students that supports their sustained excitement and engagement in the ambassador program and with the Saturn product and team at large.
  • Audit all ongoing initiatives around our network of 1k+ high school ambassadors
  • Improve engagement among existing ambassador network through content (omni-channel), small product enhancements, and better communication practices
  • Manage and develop the “perks” of being a Saturn Ambassador through merch, strategic partnerships, etc.
  • Manage virtual and in-person events for ambassadors
  • Work with strategic partners, investors, influencers, advisors, press, and others to maximize top of funnel ambassador applications
  • Streamline the application process to become a Saturn ambassador
  • Partner with Engineering and NetOps to improve our communications with prospective and active ambassadors
  • Conduct surveys and research to understand gaps in our existing program and better understand our ambassadors, their needs, and opportunities to better support/serve them
  • Establish clear goals and KPIs to maximize our reach through this program and to support its scale
  • Develop strategies and implement partnerships to more consistently and reliably source new ambassadors organically off of the Saturn waitlist
  • Use data to identify key patterns and trends that are “markers” of particularly high-impact ambassadors - modify application and offering to support the recruitment of these individuals
Qualifications/You'll Need
  • Minimum 4 years experience working in an influencer marketing or similar role that is grounded in relationship management
  • Experience working in the nascent stages of an influencer marketing program, with the ability to be scrappy & build things from scratch
  • Passionate about creating best-in-class experiences for both influencer partners & our users
  • Exceptional relationship management skills
  • Strong visual and verbal presentation skills
  • Aptitude for thinking analytically, with a results-driven mindset
  • Demonstrated ability to work in ambiguous situations and across organizational boundaries, building cross-functional relationships and advocating for brand outcomes
  • Passionate self-starter, decisive and able to move with speed to implement ideas
  • Obsession with creating world class experiences
  • Willingness to challenge the status quo
  • BA/BS degree
Apply Now

Director of Community

Deel

Remote
Community Management
4/16/2021 5:27 PM

Who’s behind Deel?

We are a global collective of entrepreneurs who love to build and solve problems. Our team is made up of self-driven people spanning 25+ countries, a unified, yet diverse culture keeps us consistently learning and improving. We're curious, courageous, optimistic, fair, and thoughtful.

We want to enable companies to hire the best talent from anywhere in the world. We do so by building tools our customers love with market-leading technology and expertise. We run on three words, fast, delightful and compliant.

As a team, we care while finding comfort and enjoyment in working together. We believe "less is more," and our highly efficient team speaks to that. After all, we want to take Deel public with a group of less than 300. Are you in?

So, why now?

A significant shift has occurred within the workforce as we know it, changing business norms drastically. At Deel, we genuinely see a world without borders, but we needed to challenge that to make it happen. A 30-mile hiring radius limit shouldn't exist for companies, since great talent lives everywhere. The global talent market is quickly accelerating, we are here to stay ahead of multi-jurisdictional legislation, allowing maturation and acceptance of remote work across all levels of the value chain.

Deel is the market leader in international payroll and compliance. With over $50 million raised from Andreessen Horowitz, Spark Capital, Y Combinator, Elad Gil, Nat Friedman, Alexis Ohanian, and Daniel Gross, there's never been a more exciting time to join the team.

Duties
  • Being employee #1 on Deel's community team and helping us build out a global team of community superstars
  • Managing Deel's newsletter that gets sent out to our global community of remote workers
  • Leading the creation of new forms of meaningful communication avenues within the community
  • Ensuring effective and consistent communication on all of Deel's community channels that is consistent with our branding
  • Building active relationships with existing communities of remote workers, lawyers, and HR professionals
  • Launching and growing Deel's education programs
  • Being the voice of our community, advocating for our global community and carrying valuable information to our internal teams on how we can better serve them
Requirements
  • You have previously built a community of highly engaged individuals from scratch
  • You are proficient in spoken and written English and have strong research skills
  • You have a way with words and can write copy that's engaging
  • You are adaptable and comfortable with a fast-paced environment
  • You are an active relationship builder who can collaborate with internal and external teams to consistently improve processes and communication workflows
We’d especially love to speak with you if:
  • You are comfortable with setting up dashboards and using the latest analytics tools to track the performance of your initiatives
  • You've worked at a fast-growing startup
  • You have previously successfully worked in a remote & distributed team
  • You have 5+ years of experience in social media and external community-facing roles
Benefits
  • Life changing pre-IPO equity
  • The option of getting paid in digital currency
  • Work from wherever you want; the Deel office, your house or the beach
  • Learning and development budget for books, courses and conferences
  • Remote first working culture and covered remote office space
  • All-expenses paid international company off-sites
  • Have your birthday on us
  • All the latest tech you need
Apply Now

Head of Community

Initialized Capital

San Francisco
Community Management
4/3/2021 12:12 PM

Initialized Capital, an early-stage venture capital firm with over $770M under management, is hiring a Head of Community. The Head of Community will be responsible for organizing, promoting and facilitating connectivity within our network--including founders, external vendors and other members of our ecosystem. This relationship driven role will help create more dynamic networks and programs at Initialized that enhance our community’s ability to learn from and connect with each other. This role requires the ability to define the community strategy, form meaningful connections across our network and translate these initiatives into purposeful events that give back to the Honeybadger community.


Responsibilities
  • Develop strategies and initiatives to increase community member engagement
  • Organize and design in-person events, virtual events, webinars, large scale summits and intimate group meet-ups that facilitate connectivity across our founder and venture communities
  • Establish meaningful relationships across the Honeybadger network; serving as the firm’s point of contact for the community and the head of our Honeybadger “den”
  • Identify topics that resonate with the founder community for ongoing touchpoints and event based themes and ideas; developing engaging content and collaborating closely with our marketing team
  • Support the onboarding of Portfolio Companies into our network; leveraging Initialize’s founder resources and active approach to supporting our founders
  • Manage the operational hire responsible for events implementation and work closely with Administrative staff to bring community ideas to life
  • Assist in special projects related to the firm’s overall operations  
Qualifications
  • At least 5-7 years of work experience in a relationship driven role with community building experience, events and marketing driven work, sales or managing client-focused programs
  • Excellent relationship building skills; able to build rapport with a wide variety of personalities; you are a people person who brings a community together; high EQ/Low ego
  • Creative vision for executing high quality events  
  • Clear and effective communicator, both oral and written, with the understanding of how to leverage our network while maintaining our core values; comfortability with public speaking in virtual and in-person formats
  • Aptitude and curiosity to take on new responsibilities within and outside of traditional community and events work  
  • Ability to adapt quickly to a fast paced environment; Comfortable completing complex tasks and projects with minimal guidance and reacting to situations that require a quick turnaround with appropriate urgency
  • Experience in event planning, familiarity with virtual event production and platform/tools, digital marketing and/or content creation a plus
  • Integrity, judgement, discretion, credibility, professionalism and a good sense of humor.
Apply Now

Chief Community Officer

Port

Remote
Community Management
3/21/2021 7:39 PM

The Opportunity: This is an exciting time to join Port. We are a new software company focused on launching our product and building a brand within our industry, with community building at our heart. We've just launched various growth initiatives such as "The Community Grid" (comgrid.com), our community and podcast series, “Captains of Community” and DevRel.jobs, a job board.

The Chief Community Officer will define and lead all community-building efforts for Port and our other growth initiatives. This role encompasses community strategy, community building, marketing and partnership outreach efforts and is responsible for growing, engaging and retaining our members. You would be one of the key public faces of the Port. You'll be given a lot of control and the ability to contribute to the direction of the company.

Port is committed to hiring a diverse and inclusive workforce and we genuinely want to welcome applications from any and all backgrounds. We look forward to bringing you aboard our ship.

Apply Now

Developer Relations Lead

ReadySet

Remote
Developer Relations
7/14/2021 12:34 PM
ReadySet is building a world-class infrastructure community. We believe that ReadySet is the very best place to build great communities and we want to ensure we can provide the very best support, guidance, and engagement to help our communities be successful. This will involve engagement in workflow, product, outreach, events, and more. ReadySet provides a MySQL and Postgres wire compatible plug-and-play middleware layer that adaptively scales read access to an underlying primary database without requiring any code changes. With ReadySet, developers get the low latencies of a highly-optimized custom caching system, the high query throughputs of read replicas, and the straightforward developer experience of using a single relational database. ReadySet can be slotted in front of a single machine and used locally, or it can be deployed globally as the world’s first data CDN. As DevRel Lead, you will lead, coordinate, and manage our global community development initiatives. You will use your community leadership experience to shape our community experience and infrastructure, feed into the product roadmap with community needs and requirements, build growth and engagement, and more. You will help connect, celebrate, and amplify the community and company work and assist new communities as they form. You will help our users to think bigger, be the best they can be, and succeed more. You’ll work across teams within ReadySet to promote the community’s voice within our different internal teams. You should be a content expert, superb communicator, and humble facilitator.
Apply Now

Developer Relations Lead

CodeSandbox

Remote
Developer Relations
6/27/2021 5:35 PM


We're looking for someone with a strong passion for the JavaScript community and CodeSandbox. You know that cloud development is bound to happen, and you want to show others how you can use it to collaborate with others and introduce more people to coding. You care about teaching, and you care about people learning the ropes of development. You default to sharing, are used to testing your assumptions, and whenever you learn or build something new you tend to write (or tweet!) about it.

Job Requirements:
  • Location: Anywhere -4 to +3 UTC (currently Daylight Savings, otherwise -5 to +2 UTC). That's anywhere between US and EU Eastern Time.
  • Full-time: At CodeSandbox this means 40 flexible hours Mon through Fri.

As a Developer Relations Lead, you'll nurture and grow a community of creators. You'll...

  • Help define the community strategy and goals.
  • Be in the lead of shaping our Community Team, which means we will look at you to grow and support the team.
  • Help us identify and attract new talent to join the team, and restructure the team where necessary.
  • Create content (for example: sandboxes, blog posts or videos) to teach the community and show how CodeSandbox works.
  • Talk with people in the community about how they use CodeSandbox and what they'd like to see.
  • Talk with the whole CodeSandbox team (developers, designers, product managers) to let them know what creators care about and like to see.
  • Highlight the work of talented creators on CodeSandbox, by tweeting about their work or interviewing them.
  • Help people in case they have an issue or don't know how something works in CodeSandbox.

About you


You'll thrive as a Developer Relations Lead if you:

  • Have a passion for the JavaScript community and are an active contributor.
  • Have experience in supporting and growing a team.
  • Love working with people and enabling them to thrive.
  • Have a tendency to share your learnings with others.
  • Have experience mentoring and coaching a team.

If you don’t meet 100% of the above qualifications, you should still consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.As Developer Relations Lead you will be the crucial link that connects us to our community. You will be in charge of engaging with the community around CodeSandbox and making sure we are visible in it. More specifically, you'll highlight work from talented creators, you'll help people with understanding different web development concepts and you'll build useful features for the community in our product. It's our goal to make a positive impact as part of the JavaScript community, and this position is the embodiment of that.

Apply Now

Developer Advocate

Lob

Remote
Developer Relations
6/27/2021 5:26 PM
About The Role


This role is about empowering developers through code, content and community. Your work will  inspire and equip developers to help businesses increase the connectivity between the offline and online worlds. You’ll create developer-centric content including documentation, technical blogs, code samples, tools and videos to attract, educate and activate customers.


You’ll have the opportunity to prepare and deliver technical talks at industry events, meetups, roadshows, hackathons and webinars. Some domestic travel will be expected (post COVID) to support in-person events.


In this role you will support developers on forums, github, social media and other online channels. You will play a critical role of evaluating feedback from developers and identifying product and developer experience improvements.


As a Developer Advocate, you’ll...

Assist with developer documentation, tutorials and other educational efforts
Drive API adoption through blog posts, videos, code samples and open source tools
Attract and activate new developers through creative and relevant content
Assist with forum management, social media and other community engagement activities
Represent the company at online and offline events
Engage Lob users to understand their perspective, workflows and use cases
Interpret community feedback to drive insights and assist product development

What you will bring to this role...

3+ years of programming experience
Fluency in one or more of the following: NodeJS, Python, Java, .NET, Ruby, Go, PHP
Experience building applications that use 3rd party APIs
Strong written, verbal and interpersonal communication skills
Skilled at presenting technical topics in clear and concise ways
Deep empathy for how developers experience technology
Love of teaching and immense satisfaction seeing the light bulb go off in someone’s head

Since developer advocates come from a variety of backgrounds, it doesn’t particularly matter if you have a specific degree—we want to hear about your contributions in a real-world setting.

Apply Now

Developer Relations Engineer

LaunchDarkly

Remote
Developer Relations
6/13/2021 12:20 PM

As a Developer Relations Engineer, you’ll help LaunchDarkly deliver a best-in-class developer experience by developing content including tutorials, code samples, demo applications, and prototypes / proofs of concept. You’ll be responsible for all stages of content development, from proposing topics, crafting the narrative, implementing examples and use cases, and working with our marketing teams to deliver to multiple channels. You’ll be a founding member of our Ecosystem team, which reports to the CTO.


This role is remote-friendly, and does not have travel requirements.

Who You Are:


You are a a skilled writer and a competent developer. You have experience in modern software delivery techniques, and have experience working within a software team. You are interested in many technologies, and can pick up new languages and skills rapidly. You have some experience and comfort with front-end, back-end and dev ops / infrastructure technologies. You may not be able to write production-quality code in every stack, but you can read a language tutorial and quickly put together a “Hello, World” application and have a basic understanding of the language ecosystem and tooling.


Responsibilities:
  • Write technical articles, tutorials, and blog posts about feature management, feature flagging, experimentation, and continuous delivery.
  • Craft and maintain sample code/demos/experiences/tutorials that other developers can use to validate a use case or integrate LaunchDarkly into their stack.
  • Coordinate with our marketing teams to maximize the impact of your work.
  • Become a product expert-- learn the product, and keep up to date with new features and roadmap.
  • Advocate for developer needs and experience, ensuring that community feedback is heard and brought to the product development organization.
  • Maintain our brand voice across your work
Basic Qualifications:
  • 4+ years of writing experience in a technical setting
  • Firsthand knowledge of DevOps, modern software development, and the software development space.
  • Self-starter attitude, empathetic, and motivated to build and improve cross-functional relationships 
  • Deadline driven - has excellent organizational skills with an ability to handle multiple projects/priorities in a fast-paced environment
Apply Now

Developer Advocate

Basis Theory

Remote
Developer Relations
6/13/2021 11:31 AM

Basis Theory provides unbounded encryption and tokenization infrastructure. That means the most flexible, performant and distributed approach to providing these services for the entire internet, working with developers and organizations anywhere in the world. Our vision is to use a mathematical approach to data security to create bliss.

Our Developer Advocate will play a critical role in driving developer strategy including all things community and ecosystem. As the trusted partner of our product and engineering teams, you will be tasked with building relationships and coordinating all feedback/communication between them and our developers with respect to implementations and overall platform development.

Basis Theory is backed by world-class institutional investors as well as a group of highly strategic (and accessible) angels and operators. We are intentionally distributed, with an acute focus on diversity, and smile before every meeting.

Responsibilities
  • Build demos, SDKs and sample implementations to help successfully onboard early customers onto the platform
  • Work alongside and in the product and engineering teams to maintain all developer documentation
  • Work with the teams to produce the technical tools, tutorials and other educational materials necessary to create an amazing developer experience
  • Represent Basis Theory as the technical voice through blog posts and at events where applicable.
  • Work alongside clients implementing Basis Theory APIs via email and slack to ensure seamless integrations
  • Partner in the development of an API roadmap to meet the needs of developers globally
Key Experience
  • 2+ years in evangelism, education or other public-facing technical roles.
  • Experience working with API technologies and a desire to work with security focused solutions.
  • A strong track record of speaking, presenting and teaching highly technical topics.
  • A clear passion for both creating software and engaging in live communities.
Apply Now

Developer Relations // Growth Engineer

Fig

Remote
Developer Relations
6/13/2021 10:56 AM
In this role you will...
  • Be the main point of contact for all of Fig's developers. Your job is to make sure every Fig developer has a fantastic experience building on Fig. You are there to support them with a moment's notice.
  • Be the face of Fig in social media, news, and forums. Yep, you're gonna be the "Fig guy/girl". You live and breathe it.
  • Create and share unique and creative dev content. We want Fig demos, autocomplete building tutorials, engineering blog posts and more pervasive across Twitter, HN, Reddit, dev.to and more.
  • Own our docs. You will make sure Fig's docs are accessible to beginners but detailed enough for new users. As Fig expands beyond autocomplete, you will own help make sure Fig's docs expands with it without becoming convoluted.
  • Create partnerships with leading developer companies. Fig's autocomplete isn't just useful for traditional unix CLIs. We can make experiences with companies like Heroku, AWS, and more so much better.
  • Contribute to Fig's autocomplete repo. As the chief developer advocate, you will also be in charge of reviewing and merging PRs to our withfig/autocomplete.
  • Prioritise Fig's Roadmap. The best companies talk to their users. You will be in constant contact with Fig developers and so should have a keen sense of what we should prioritise working on next.
You'll be great if...
  • You put users and developers first. No matter what the issue, big or small, you are willing to go above and beyond to help. Our users should not just rave about our product, but should rave about you.
  • You have a good working knowledge of the terminal, shell and a wide array of CLI tools. You're at home in the shell. You know exactly where to look when something goes wrong. You're familiar with the standard unix tools used for networking, system monitoring and more. You know some of the differences between bash/fish/zsh.
  • You are enthusiastic. You love talking with people. Not just to teach them about Fig, but to learn more about them so you can help them solve the challenges they're facing. You love building things and you are always excited to share it with the world.
  • You are mission driven. You are working at Fig because you want to re-imagine the terminal. You are building Fig to make your own life easier as well as the millions of other developers who use the terminal every day.
Our Stack
  • Swift/Objective-C/C for our macOS app. Our pseudoterminal, window management, CLI, and our menu are written in combinations of these languages. We also make heavy use of macOS accessibility APIs.
  • Typescript/Javascript for all of our apps (including autocomplete) We use VueJS to build autocomplete. Our bash parser and arg parser are written in Javascript. Fig's Autocomplete specs are in Typescript. Our website is Next.js and we have a simple Express backend. We are in the process of shifting to Typescript.
  • A lot of shell, CLIs, and systems We wrote integrations with bash, zsh, and fish in their respective languages. Our autocomplete app has to integrate with just about every CLI tool... We also go deep into signals, processes, and file descriptors.
  • Modern work tools. Linear for issue tracking, GitHub for source control and open source, Sentry for error reporting, Segment and Amplitude for analytics, Discord for community management and internal communication, Notion as knowledge base. A few others.
Some of the engineering challenges we've faced
  • Defined a declarative standard for building autocomplete for CLIs
  • Wrote a left-to-right bash parser from scratch
  • Used zsh's ZLE module to accurately get your current buffer and cursor position when typing in zsh
  • Used the macOS accessibility API to get your cursor position in an application we don't own
  • Used UNIX sockets and Docker’s dockerd API to get a container’s current process and working directory
  • Injected a custom API into a WKWebview that gives web apps the ability to run local shell commands
Apply Now

Developer Advocate

imgix

Remote
Developer Relations
6/1/2021 6:45 PM


imgix
is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top-tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

imgix is looking for a generalist to join as the first member of its new Developer Relations team. This is an opportunity to help define how this team operates while collaborating with the teams such as Marketing, Developer Tools, Sales, etc. We’re also looking for someone with a passion for cultivating a developer community. You will own the coordination and production of developer-focussed content and will be given creative freedom over the topics and style. You will also own the process of gathering developer feedback and will autonomously decide what customers to talk to, and how that feedback is fed back to imgix. Furthermore, you will help decide what conferences imgix should attend and potentially present there. Finally, you will own the coordination of imgix’s developer support presence across multiple channels, and will decide how to best structure this presence to support the developer community. You will be working with and supporting many teams at imgix.

What you’ll be doing:
  • Plan, create, and maintain written, visual, or audio tutorials, articles, and documentation to serve the imgix community.
  • Own the developer support presence across imgix, e.g. GitHub, Email, Discord/Slack and design processes to improve the quality of this support.
  • Create processes to facilitate feedback from the developer community, and feed this information back to internal teams at imgix.
  • Research and evaluate what conferences imgix should attend, and attend these conferences if desired
  • Optionally, help with simple fixes and feature improvements to our SDK libraries, and the construction of examples/demos of our SDK projects
What we’re looking for:
  • Prior experience writing or producing technical marketing content (written and/or audio-visual)
  • Comfortable communicating with clients and third parties, and the ability to uphold imgix’s image and reputation among developers.
  • Empathy and passion for developer experience and an interest in building processes and tools that optimise for it
  • Desire to build robust and inclusive communities around imgix’s service
  • Ability to work autonomously and be comfortable making decisions
Nice to have:
  • Prior software engineering experience
  • Experience with imgix or image optimisation tools
  • Participation or presentation at conferences of any kind
  • Experience organising a company’s presence at a conference or event (e.g. meetups)

This is a remote-friendly role that is open to interested parties located roughly in the time zones of UTC-5 to UTC+5. imgix has its head office in downtown San Francisco and you are welcome to work either in the office or remotely. Employee benefits are comprehensive (for US employees: 401k, medical, dental and vision; perks are matched worldwide), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus, and maybe even a laptop. The troposphere is the limit.

If you are interested in building the future of visual media on the Internet, submit your resume / CV and cover letter for consideration. Principals only, please. We look forward to hearing from you!

Apply Now

Senior Developer Relations Advocate

Moogsoft

Remote, US
Developer Relations
6/1/2021 6:40 PM

Moogsoft’s mission is to build the tools that defend the world’s digital infrastructure and enrich the lives of those whose job it is to do so. This means serving a diverse community of SRE and DevOps professionals, partnering with them as they go about their valuable work. As managing their ever growing architecture becomes more and more complex, our mission is to combine the power of AI & ML and to arm them with the best technology to keep their systems running, and their time focused on the things that matter most.

We are looking for someone to help foster the best relations between Moogsoft and the community of engineers out there for whom our technology is relevant. You will be sharing developments from the acknowledged market leader and pioneer in AIOps (we invented it) and Observability. Moogsoft has 50+ patents and combines a deep knowledge of our domain with a shared vision on how to build products with our target audience.

Roles and Responsibilities
  • Being a thought leader and trusted voice amongst the SRE & DevOps communities
  • Provide strategic recommendations and partner with the product and engineering team to prioritize a product roadmap as the voice of our customer
  • Provide constant feedback and metrics as our ear to the ground from the outside across the engineering community
  • Partner with various internal teams e.g. product, engineering, and marketing to increase adoption, product usage, and community advocacy.
  • Actively seek out innovative best practices and programs from around the world to help inform strategy.
  • Contribute to and execute on a developer relations strategy for key Moogsoft developer initiatives,
  • Grow the Moogsoft community of like minded engineering professionals
  • Participate in targeted customer activity and industry developer events.
  • Develop customer success stories, hands-on webinars and other related demand generation materials that increase awareness and visibility to our value proposition.
  • Act as a key resource for our top developers and partners and act as a subject matter expert in order to facilitate adoption of the product
Experience and Qualifications
  • Experience in fostering a global community through user group support and outreach programs
  • Data-driven approach to community building, including understanding how to measure the health and success of a developer community.
  • The ability to effectively communicate to both technical and non-technical audiences with ease
  • Creativity, resourcefulness, and persistence to drive towards outcomes while navigating a dynamic environment.
Moogsoft Perks and Benefits
  • Flexible vacation and sick time policy
  • Competitive salary, 401(k) plan and equity to all employee
  • Attractive benefits package including health and dental coverage
  • Pet insurance - preferred pricing
  • Opportunity for career development in a fast-paced, progressive company

Apply Now

Developer Advocate

r2c

San Francisco, Remote
Developer Relations
5/1/2021 9:19 PM

This role takes a unique approach to community building and user advocacy to help grow our budding, enthusiastic community. We believe the future of software security depends on enabling and empowering all developers to impact security, in collaboration with AppSec teams and not in conflict with them.

As r2c’s first Developer Advocate, you’ll increase awareness, understanding, and adoption of r2c’s vision and products among both the AppSec and developer communities. Building on your first-hand experience as part of great developer relations teams, you’ll have the chance to create a brand new developer relations program that empowers the Semgrep community to achieve great things!

What you'll do
  • Create technical material to help users understand and realize the value of r2c products
  • Educate the security and developer communities about the value of enforcing security and code standards
  • Create demos and sample code that helps users get started and relate to their own use cases
  • Listen to users and the broader community, understand pain points and opportunities, and deliver feedback to the engineering and product teams
  • Present at industry meetups, conferences, and community events
  • Build and grow relationships with key members of the community
  • Host online and in-person events to foster the community
  • Make a direct, tangible impact on the product’s and company’s growth
What you have
  • You have 3+ years of experience in developing, supporting, or advocating for software products as a software developer, architect, application security engineer, developer advocate, or community manager
  • You have 2+ years of experience working in a successful developer relations program and a portfolio of content ready to share
  • You have a desire to use skills you’ve learned to build a new developer relations program from scratch
  • You have a rapid-iteration mindset that enables experimentation and adjustment depending on what works
  • You have an excellent understanding of software development and security, and great problem-solving skills
  • You have an excellence in presenting technical concepts in an easy-to-understand manner through presentations, workshops, videos, blogs, podcasts, webinars, and/or social media — to audiences large and small
  • You have a love for enabling, helping, and guiding others to help them do something new
  • You have experience blogging/writing technical articles / delivering presentations / creating effective educational material
  • Bonus: You have recognition and credibility in your technical community
Apply Now
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