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Community Manager

Udemy

San Francisco
Community Management
🗓
November
About the Role:

Udemy is looking for a versatile and experienced Community Manager to build the strategy and oversee the daily engagement and operations of the Udemy Instructor Community. As one of Udemy’s largest and most valuable instructor programs, we will heavily rely on you to identify ways to further leverage the instructor community platform.

About You:

You will define and execute on the community strategy. You will also be a strong internal advocate for instructors, sharing trends and managing feedback loops. You’ll be the go-to problem solver and engagement driver for instructors in the community — embodying the Udemy voice and brand. Additionally, you are a self-motivated individual who can work well with others, but can also manage the platform autonomously.

Here's what you'll be doing:
  • Define and champion the strategic direction of the community; identify and execute on areas of opportunity to refine and grow engagement for both English and non-English speaking locales
  • Oversee the day-to-day of the Udemy Instructor Community and our remote community moderators: overseeing and participating in conversations, addressing complex escalations, and iterating on our workflows and processes
  • Collaborate with teams across Udemy to create a center of excellence to initiate, launch and manage community programs such as curated discussion posts, product updates, and engagement opportunities
  • Identify and share trends, pain points, and community sentiment
  • Generate ideas for new community content with the opportunity to develop this content end-to-end
  • Own the relationships with third party vendors used for the community, such as the community platform (Khoros), front end development contractors, and our remote community moderators
  • Act as an intermediary with Khoros to perform provide technical maintenance and operational updates, perform regression testing, and manage the community structure features within the Admin console
  • Track and analyze engagement metrics for the community
We're excited about you because you have:
  • 4+ years experience in a Community Management role
  • You’re strategic and tactical - and gain stakeholder advocacy through qualitative and quantitative data
  • Experience in forum moderation, management, or engagement
  • Excellent written & verbal communication skills
  • Strong sense of empathy for customers
  • Strong project management skills
  • Thrives on working independently and proactively
  • Experience in fast changing environments
  • Technical experience managing the Khoros platform
  • Working knowledge of HTML, CSS, Javascript, and/or FreeMarker is a plus
  • Knowledge of international communities is a plus
Apply Now

Community Manager

Netflix

Los Angeles
Community Management
🗓
November

This role requires a witty, creative and highly organized person to lead the day-to-day platform management for Strong Black Lead social handles. This person should have a passion for Black culture and entertainment, even if the work they’re currently doing is focused on targeting the Black audience. It’s most important that they can authentically relate to the community they’re managing and the content/copy they’re producing, because they too understand what it means to be a Black person in the United States. This person is up to date on marketing trends, knows the most impactful influencers in the space, and is driven by growth and engagement of our various platforms. Needs strong editorial judgment, sharp copy-writing skills, deeply values organization, and has the ability to make quick decisions/react to social conversation in a way that elevates the Netflix brand.

Key Responsibilities:
Overseeing the Writer’s Room:
  • Assignment of short and long-term writing projects
  • Oversight of any/all community management contributions made by writers
  • Handling of resource asset management (including cuts of relevant titles)
  • Acting as the main point of contact for freelance writers
Directing daily editorial execution, which means:
  • Staying aligned with SBL managers to ensure relevant content is being produced and delivered in a timely manner
  • Ensuring all posts go live across all channels accurately, and at the right date/time
  • Maintain the voice of Strong Black Lead throughout all channels,
  • Monitoring all SBL social media properties (Facebook, Twitter, Instagram)
  • Creating and executing editorial calendars via AirTable
  • Overseeing the production of day-to-day assets, as well have the competency to provide actionable feedback to writers, video editors, and other partners
Handling all community management responsibilities, focusing on:
  • Drafting and posting reactive tweets, Instagram and Facebook comments (with increased volume at tentpole moments)
  • Proactively commenting on relevant talent/influencer pages in the SBL tone of voice
  • Tracking and regramming posts from relevant Netflix talent and fans on Instagram (including drafting copy)
  • Flagging any noteworthy (positive or negative) audience content
  • Noting platform updates and trends as they happen and make corresponding recommendations for the brand
  • Creating weekly reports with data partners that support the trajectory of content and tone
Assisting SBL Managers with larger editorial initiatives as needed, by:
  • Supporting post-production of long-form assets
  • Helping with relevant talent request documents
  • Assisting managers with long-term content planning
Apply Now

Technical Community Builder

Camunda

Berlin
Community Management
🗓
November

The Camunda Developer Relations team exists to serve the Camunda developer community, from internal employees to Open Source contributors, Enterprise customers, and the broader tech community.

It is our goal to provide opportunities for developers to be more successful by making them aware of our solutions, enabling them to be successful through great experiences, and fostering a culture of collaboration.

Now we are looking for a Technical Community Builder to join our team and help us to engage our internal and external community.

What you’ll be doing:
  • Own the internal standards for how we interact with our community via our current platforms (e.g. Slack, Discourse, GitHub).
  • Create an established path for our open source maintainers, product managers, and DevRel professionals, among others, to engage with our technical community.
  • Establish and maintain external rules of engagement for the community (e.g. setting up badges in the forums, outwardly recognizing and amplifying the work of contributors, etc.) as well as the maintenance of these channels with help from others throughout the company.
  • Identify and vet external channels where we can engage with our community (e.g. StackOverflow, Twitch, etc.)
  • Track broader patterns and topics you’re observing from various platforms to help shape the direction of the DevRel team as well as future features for Camunda products.
What you’ll bring along:
  • You’re tech-savvy. You’re able to learn the high-level technical information about how the product works and how everything fits together
  • Once you reach your technical limits, you’re able to quickly identify the right Camundo(s) to connect with the community members.
  • You’re able to identify success metrics for each of the initiatives you’re involved in and quickly decide within a few iterations whether a particular way of approaching a problem (e.g. introducing new badges in the forum to help with community engagement) is going to be successful or if another approach is necessary.
  • You have clear communication skills -- written as well as verbal
  • You’re comfortable working asynchronously with teams and cross-functional groups across timezones to accomplish a singular goal
  • You execute work in an autonomous way with little assistance
Apply Now

Developer Advocate

Peltarion

Stockholm
Developer Relations
🗓
November

We are looking for a Developer Advocate whose heart beats for the latest technology and educating others. You will be responsible for owning and shaping our developer community relationship – helping our community users be successful with Peltarion. This role will serve as the bridge from inspiring people to explore deep learning opportunities and actually getting people to use and get relevant output from the Peltarion Platform. As a Developer Advocate at Peltarion you are:

  • Enthusiastic about developing an active and thriving community of Peltarion users by developing and maintaining communication channels, both digital and in person.
  • Someone who likes to build things - community, startups, organisations, platforms - and figure out the best way to get people to engage with it.
  • Keeping a close ear to the pulse ground of our users – what is going on, what problems are they facing, etc. – in order to channel feedback on platform usage and the functionalities we support, to continue to improve platform usability.
  • Capable of writing and contributing community code that demonstrates the effectiveness of the Peltarion Platform, from real world to fun and engaging use cases.
  • Passionate about translating the potential of the latest technology to real customer value
We offer a versatile role that includes
  • Helping to attract and expand developer mind-share for Peltarion. For example, activate and motivate usage, be responsive to user needs, figure out and execute programs that stimulate the user base.
  • Being responsible for all activities for our community such as attending conferences, hosting meetups, demos and webinars.
  • Public speaking at developer conferences, meetups and digital events.
  • Creating resources to support the developer experience on our platform (i.e., documentation, tutorials, GitHub).
  • Advocating for the community internally and providing feedback on real-world pain points in the user journey and how that can be turned into commercial opportunities
Requirements
  • Bachelor’s degree in computer science or similar technical field of study (or equivalent practical experience).
  • A technical background with coding skills in Python, Scala, Java or similar (a few years of professional experience).
  • Commercial experience from working with the end customer in mind, for example as a consultant, a Product Manager or tech pre sales
  • 3+ years of experience from software engineering or application development. Experience from working in a Data Science related field is of course positive!
  • Demonstrated experience in technical writing in articles and solution references, slide presentations, technical demonstration scripts or tutorials.
  • Public speaking skills with prior experience presenting to technical audiences.
  • Communication and presentation – English is required, more languages is a bonus.
Apply Now

Head of Executive Community

Reforge

Remote
Community Management
🗓
November

The Head of Executive Community is an opportunity for someone passionate about building communities and networks to be at center of the world's top tech leaders (including Slack, Uber, Pinterest, Atlassian, HubSpot, LinkedIn, and more).  As part of this role, you will lead the definition, development and growth of Reforge's executive communities across Product, Marketing, and Engineering functions.   This person's development of our Collective/Exec community will be key to unlocking a strategic part of the business that we think will fuel engagement and growth for our participants, further differentiating Reforge as 'the' place to go for accelerating your career in tech.

Reforge was founded by Brian Balfour (former VP Growth @ HubSpot, 3X venture backed founder) and includes key advisors (Andrew Chen, Managing Partner @ Andreesen Horowitz, former growth @ Uber) and Russell Glass (Former founder/CEO Bizo - acquired by LinkedIn). We are a remote first company and welcome team members based in the US. We offer competitive salary, benefits, flexible vacation, minimal travel requirement, continuing education support and more.

Reforge is an 8-figure revenue, profitable company that has averaged close to 100% YoY growth over the past 4 years and an average NPS for our programs is 65 .

ABOUT REFORGE

Our professional world is changing faster than ever. This accelerating change creates more opportunity, but how we as professionals capture this opportunity is lagging far behind. Professional development and masters level education is a lifelong endeavor, however there is a growing gap of what professionals want/need and the existing options available.

Our mission is to help motivated tech practitioners do the best work of their careers. By distilling the hard-earned insights from the top leaders in tech, offering a supportive community, and providing key guidance, we enable our participants to drive real results, increase their impact, and lead with confidence.

We work with the leaders of the fastest growing and most innovative companies such as Uber, Pinterest, Atlassian, and HubSpot to teach frontier topics to today's emerging leaders. Our programs focus on:

  • Results over certifications
  • Going deep, rather than skimming the surface
  • Continuous learning, over static expertise

In just a couple of years, we've built a thriving community of emerging leaders solving problems at Airbnb, LinkedIn, Salesforce, Amazon, Facebook, New York Times, Peloton, Stitch Fix, and many more. Here are just a few comments from our alums:

“I got my MBA at Berkeley, but this program has been more transformational for me then the entire two years I spent there. Thank you!”

“Reforge has easily been one of the best investments of time and money I've ever made in my professional development. I love how the course codifies what I've been doing for the last four years as VP of Marketing.”

“Reforge is easily the highest quality professional skills program out there. If I had to choose between attending an unlimited number of industry conferences, versus going only to the Reforge, I'd choose Reforge without hesitation.”

WHY THIS ROLE IS UNIQUE
  • Reforge Network - The role will be the central figure in our community of experts (VP's at top tech companies).
  • Inside View Of Tech - The role is an interesting way to get an inside view of strategies from leading tech companies. You will get to learn from the leaders, see across multiple companies, and become the knowledge expert in some frontier areas in a very short period of time.
  • Brand - Reforge has a top tier reputation within the technology community. Former employees have gone on to roles at Google, Stripe, and other leading companies.
  • Early Stage Startup - For those interested in early stage startups, Reforge is a rare opportunity to join early (30 people) without taking on product-market fit, distribution, funding or compensation risk.
WHAT YOU'LL DO
  • Define and develop our strategy for our VP and C-Level exec communities across the Product, Engineering, and Marketing functions.
  • Design and facilitate compelling online or in person gatherings to cultivate deep relationships and insights between community members.
  • Learn about members' personal and professional aspirations, and leverage the resources, and leverage our network at Reforge to help fulfill those aspirations.
  • Codify the principles and guardrails of the community, including how members are invited, admitted, and graduated from the group.
  • Experiment with new initiatives, establish repeatable playbooks for the ones that work, and help expand the executive community to other industry functions.
  • Track and report on community engagement metrics on a regular basis.
WHO YOU WILL WORK WITH
  • Reforge Subject Matter Experts and EIR's - Leaders at companies like Pinterest, Uber, Atlassian, Google, LinkedIn, and more.
  • CEO - You'll work closely with the CEO, Brian Balfour, as new Program production is our top priority. Learn more about Brian here: https://brianbalfour.com
  • Head of Program Ops - You will collaborate closely with our Head of Program Ops, Sara Caldwell, who is responsible for operations for the operations of our educational programs.
WHAT WE ARE LOOKING FOR
  • Deep strategic insights on how to create a differentiated community of top performers.  Your answers go far beyond starting Slack groups and hosting events.
  • An extrovert at heart—you find deep satisfaction in creating meaningful connections between others.
  • A strong group facilitator.  You know how to ask engaging, deep, and probing questions to draw insights out of others.
  • Structured and concise written and verbal communication.
  • (bonus) A power user of tools like Slack, Airtable, Zapier, Notion, and other no-code solutions to help operationalize and automate.
  • We are open to a variety of backgrounds including venture capital, executive coaching, community, operations, events production, business development, recruiting, management consulting, product management, marketing and others.
BENEFITS

The internal mission of Reforge is to create an environment where you create the best work of your career. In order to do that we offer:

  • Flexible/Distributed Work Environment - Everyone does their best work in different environments. We operate as a distributed-first team and offer financial support that enables you to create the schedule and environment that fits to you.
  • Professional Development - We focus on a culture of learning. We offer full financial reimbursement for almost all professional development interests and efforts.
  • Benefits - We offer top rated health, vision, and dental insurance. We cover 100% of monthly premiums for employees, and 70% for dependents.
  • Salary + Equity - We offer highly competitive salary and equity inline with top tier technology companies.
  • Flexible PTO - Having plentiful “off the grid” time is a key to doing your best work. We offer flexible PTO. Take time when you need it. Everyone must take at least 15 days per year, and we highly encourage more.
Apply Now

Online Community Manager

Standing on Giants

London
Community Management
🗓
November

We have four vacancies available in our community management teams, delivering services to globally recognised brands.

As a Community Manager, you will implement the Online Community Strategy through managing the daily activities of the Client’s online community in your language territory. You will ensure that the community is a safe and healthy environment for its members and you will facilitate engagement in line with the Community purpose. You will be supported by our Head of Community.

You will be hard-working and quick to learn. Highly self-motivated – you’re the kind of person who’s always striving to do better. If you have an open, honest and collaborative approach to your job, you’ll fit right in.

Responsibilities

Community strategy implementation:

  • Support the Head of Community to create the online community management strategy based on the SoG methodology and in cooperation with the Client
  • Lead the implementation of the agreed community strategy for their language community to meet defined objectives

Community Management:

  • Run the community on a daily basis in line with SoG community management methodology to create a safe and healthy environment for members and facilitate engagement in line with the defined strategy
  • Act as an advocate of the brand in the community, as well as an advocate of the community within the brand, engage in dialogues with members and answer questions where appropriate, providing a superior quality of customer service and support to the community
  • Deal and communicate with community members during crises, unstable or abusive behaviour applying SoG’s methodology for member education
  • Monitor and analyse community performance to ensure agreed KPIs are being met and send regular quantitative and qualitative reports on the community’s progress to the Client.
Requirements

Skills & Experience

  • Fluent in English and either, Italian, Spanish or Arabic
  • Excellent communication skills especially in writing, including editing and content creation
  • Outstanding engagement skills including promoting productive behaviours, being relentlessly positive and effectively managing conflicts
  • Great listening and influencing skills; high emotional intelligence
  • Strong analytical skills, including data collection and reporting
  • Effective organisational and prioritisation skills
  • Technical skills including community platform, google suite and Mac knowledge is an advantage
  • Experience in running or managing online communities (forums) or similar client-facing operational experience

Nice to have

  • Experience in the game, mobile & tech industry is a plus
  • Good cultural understanding of the United Kingdom and the country your community is based in
  • Knowledge of other European languages

Location

Location independent, with regular meetings in London, UK.

Apply Now

Community Engagement Manager

SAWO

Bangalore
Community Management
🗓
November

They are looking to on-board a Community Engagement Manager for SAWO and the location is open to Bangalore Mumbai and Delhi.

If you are a tech-savvy professional, experienced in social media, PR and promotional events, they would like to meet you. The ideal candidate has exceptional oral and written communication skills and can develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with the community.

They are an equal opportunity employer and the pay is competitive to the market standards.

Responsibilities
  • Identify key community leaders across the globe [specifically in India] to be strategic partners and onboard them into our programs.
  • Set and implement community engagement campaigns to align with marketing and media strategies.
  • Track, analyze, and communicate key quantitative metrics to develop and execute against partnership goals.
  • Organize and participate in events to build community and boost brand awareness.
  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
  • Liaise with Development and Sales departments to stay updated on new products and features.
  • Build relationships with tech influencers, academic and cultural communities, STEM communities, potential customers, industry professionals and journalists.
  • Stay up-to-date with digital technology trends.
  • Liaise amongst communities to create and nurture relationships for SAWO Labs.
Does this sound like you?
Must have:
  • 4 to 8 years work experience working with community engagement - online/offline marketing, engagement, networking and relationship building with developers.
  • Past experience working with a start-up and a growing company.
  • Past experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series or writing an email, newsletter).
  • Excellent verbal and written communication skills.
  • Ability to identify, track and interpret online and offline engagement metrics .
Preferred:
  • Past experience working with B2B or Tech or SAAS products.
  • Past experience growing and managing a team from scratch.
Candidate Attributes:
  • Extrovert and a pleasant personality.
  • Self starter.
  • Growth mindset.
  • Passionate about the technology space.
  • Adaptable
Apply Now

Senior Developer Advocate

WP Engine

Remote
Developer Relations
🗓
November
Sell Statement:

Are you passionate about helping developers be successful? We are searching for an experienced Developer Advocate to join our newly formed Developer Relations team and help build a community of developers focused on delivering world class digital experiences to their customers. Bring your experience to help establish what Developer Advocacy means to WP Engine.

What's cool about this job.

Our platform hosts >600k websites and servers >5 billion web requests per day. Most of this traffic is served by WordPress, but our customers are transitioning to modern web stacks like React and Node with WordPress as the data source. The Developer Relations team is focused on developing best practices, tutorials, software, and content that creates a clear path for building best-of-breed digital experiences on WordPress.

Our culture is renowned; we believe it is meaningful to hire the best and ensure that we provide an environment where the best get better. If you are intelligent, great at solving problems, a hard worker, and an excellent teammate, you may be the engineer that we are looking for!

The day to day.
  • Create developer content in the form of blog posts, tutorials, guides, starter projects, etc.
  • Design, write, test, and maintain open-source software.
  • Write clean, maintainable code.
  • Be the voice of the customer; work with product and engineering teams to influence the product roadmap.
  • Research new technologies and incorporate them into our content and strategy.
  • Be an outstanding teammate to the other members of your team.
Your skills and expertise.

Minimum qualifications:

  • 5+ years of writing high quality, maintainable, deployable, testable, and scalable software applications
  • Experience with Node.js, WordPress, and React
  • Excellent written and oral communication skills
  • Proven history of continuous learning and ability to stay ahead of technology trends
  • Natural problem-solving abilities, an inquisitive personality, and an eagerness to take on the challenge of big problems
  • You are passionate about working alongside customers to determine solution best fits their needs

Preferred Skills:

  • 2+ years experience in a developer relations role responsible for producing content (i.e. documentation, tutorials, best practices, etc.)
The perks and benefits:
  • Compensation (We offer market competitive salaries)
  • Health Benefits (100% Paid Employee Medical, Dental, and Vision)
  • 401(k) (Make the most of retirement)
  • Life and Disability Insurance (100% Paid Life, STD, LTD, and AD&D)
  • Generous Vacation Time (Who doesn’t like time off)
Apply Now

Developer Advocate

Chainlink

Remote
Developer Relations
🗓
November

In this role, you will have an opportunity to shape and lead the Chainlink Developer Advocate program. You'll be creating and maintaining a suite of mixed-media tools and guides crafted for a dynamic and growing community of developers. Through highly technical written and spoken content, you will drive the growth of not just your personal brand, but also the Chainlink brand as an unrivaled developer resource. Incorporating elements of education, development, and evangelism, you will simultaneously inhabit a variety of roles in your effort to showcase the unique benefits of Chainlink in decentralized applications.

Your Impact
  • Take the lead in Chainlink’s developer events making them best-in-class and catered towards developers
  • Inspire and equip developers to use Chainlink. Support Chainlink developers when they need a hand, building a following for yourself and Chainlink
  • Represent Chainlink at developer conferences and events by giving speeches, doing live demos of Chainlink, and interacting with attendees
  • Contribute to Chainlink’s library of How To’s and Sample Code
  • Create and publish technical content (blog posts, troubleshooting/FAQ, case studies, and videos) that will get developers excited about the potential of Chainlink as a developer tool
  • Engage with the community via the most popular online mediums, e.g. Github, StackOverflow, Telegram, Discord, etc.
  • Be an active and authentic participant in the blockchain and Ethereum developer communities wherever they gather, online and offline
  • Provide end-user feedback to Chainlink's Product Management and Engineering teams based on what you’re seeing and hearing in the community
  • Pursue general open-source growth opportunities and best practices, such as bug reports, bounties programs, and sandboxes
Requirements
  • 4-7 years' experience in the software industry working as a developer, evangelist, advocate, or dev-tools expert
  • Passion for the blockchain space and its power to change the world for the better
  • Exposure to Golang, JavaScript, Rust, and/or Solidity or a keen interest in learning new languages
  • Strong engineering skills; experience in building web and/or mobile applications
  • Strong technical writing skills; ability to clearly communicate complex ideas and concepts
  • Social and hustling skills; a desire to get out and meet people
  • Solid public speaking experience with a comfort level around coding in front of a live audience
  • Passion for inspiring and educating fellow developers
  • Ability to work in a startup environment
  • Willingness to travel and work irregular hours when required
  • Community experience including organizing meetups
  • Understanding of the blockchain ecosystem
  • Passion for building a developer community around the world and desire to invest your energy to make them better
Apply Now

Developer Advocate

BigCommerce

Remote
Developer Relations
🗓
November

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Developer Advocate. Developer Advocates are responsible for working with our partner and developer ecosystem to build solutions and apps on the BigCommerce platform. Your efforts include working with key developers to understand the needs of the developer/partner ecosystem. Your technical expertise, communication, and presentation skills allow you to build trust and foster deep relationships through one-on-one interactions. You’ll be responsible for executing the strategy to help promote awareness, education, networking, and growth through interactions at meetups, conferences, and social media/online communities.

Your role as a Developer Advocate is to be an evangelist for the BigCommerce developer experience. Your natural community-building skills will represent BigCommerce to an external technical audience. In this role, you’ll focus on building contagious enthusiasm and empowering developers to explore, learn, create, and sell solutions on our platform. Through your efforts, you’ll identify and work with industry experts to build a network of influencers to spread your message.

What will you do:
  • Develop expertise in one or more areas of the BigCommerce platform in order to serve as a key contributor within the product development process.
  • Be the "Voice of the Developer" by championing developers within the BigCommerce Product and Engineering teams, translating developer needs into prioritized feature developments using qualitative and quantitative research as input.
  • Engage directly with developers in the online Community.
  • Does proactive and reactive one-one-one outreach with developers to get feedback and improve the experience.
  • Scopes and builds samples, docs, and Developer Blog posts with minimal guidance, producing code and content that is accessibly written for a well-defined audience.
  • Contribute to the direction of our developer content strategy with your industry experience, relationships, and knowledge of developer best practices and concepts.
  • Using your subject matter expertise, evangelize the BigCommerce developer experience by presenting at developer conferences, webinars, and other events.
  • Grow and develop the success of the BigCommerce developer experience finding innovative ways to create additional awareness and momentum.
  • Mentor new teammates, as needed.
Who you are:
  • 3+ years related professional experience, ideally including 1+ years in Developer Relations, Developer Support, and/or Developer Documentation.
  • Software Engineering background preferred
  • Extensive experience working with APIs and front-end development tools; capable of performing, testing, and debugging requests
  • Formal training or equivalent experience with JavaScript; expert-level HTML and CSS skills required
  • Formal training or equivalent experience with at least one server-side scripting language, preferably PHP or Ruby
  • Strong understanding of code deployment and supporting tools like Github
  • Ability to quickly understand complex, interdependent technical requirements.
  • Excellent verbal, written, and presentation-based communication skills. Consistently delivering well-polished communications both internally and externally.
  • Exceptional ability to communicate with and influence both technical and non-technical audiences from entry-level to C-Suite executives.
  • Willing to travel to attend conferences, meetups, and other events.
  • Work effectively cross-functionally—marketing, sales, product, and engineering with relative ease to champion new ideas and drive business goals.
  • Proactively initiates contributions to team or company goals and implements solutions with minimal direction from others.
  • Sets ambitious goals and works with their manager to ensure alignment with the overall team and business strategy.
Apply Now

Director of Social Media

Morning Brew

New York
Social Media
🗓
November

Just so we’re clear: we’re not a coffee company. Morning Brew is a media company that’s disrupting the traditional business content landscape. Our goal is to make the business world more engaging for the modern business leader through engaging and accessible content.

Overview

Morning Brew is expanding rapidly, and we’re searching for a Director of Social Media to head up our social media efforts. This is both a strategic and hands-on role that is responsible for both managing our social media efforts across our existing text and multimedia based franchises and launching new social-first franchises. This is a unique opportunity to be a leader within a key strategic growth area for Morning Brew overall.


While this position is based in New York City, office colocation will be contingent on stay-at-home orders; until then, all employees are working remotely.


Responsibilities

- Lead social media content creation strategy and operations for Morning Brew

- Hire, manage, develop, and motivate a team of social media creators and strategists

- Have a keen understanding of Morning Brew’s target audience, the Modern Business Leader, ensuring that content is engaging for existing and new audiences

- Optimize and grow existing social account engagement and performance

- Work with engagement editor to create editorial promotion plans for newsletter and other text-first content

- Work with multimedia teams and franchises to create promotional content and social-first content

- Ideate and launch social-first franchises, taking ideas from conception to launch and beyond

- Create a culture of experimentation, testing, and learning across platforms

- Take a data-focused approach that uses relevant data to inform smart content creation choices to engage and grow audiences

- Coordinate with design, growth, tech, and brand teams on cross-functional initiatives, in conjunction with the Head of Multimedia and Head of Content  


Requirements

- 5-7+ years of experience in social media content creation and promotion

- Deep understanding of major platforms including Twitter, Instagram, LinkedIn, and Facebook, and working knowledge of other large or emerging platforms such as TikTok, Snapchat, Reddit, and Quora

- Demonstrated knowledge and passion for business, business lifestyle, and work-life related topics  

- Strong content creation skills, with an ability to nimbly tell and promote stories in a witty and engaging way

- Ability to couple analytical and data-oriented insights with creative thinking to test, iterate, and optimize social media content

- User-first orientation, with strong intuition and taste for what resonates with the MBL

- Outstanding interpersonal and communication skills, particularly in building relationships with other creators and cross-functional leaders

- Highly organized, with an ability to manage multiple workflows in a fast-paced environment

Apply Now

Audience Development Manager

Morning Brew

New York
Community Management
🗓
November

Morning Brew is looking for an Audience Development Manager to join our team. While this position is based in New York City, all Brew employees are currently working remotely until further notice.


Reporting to the Director of Growth, the Audience Development Manager will play an integral role in developing Morning Brew’s audience development efforts and acquisition strategy across Morning Brew’s franchises: Morning Brew daily, Emerging Tech Brew, Retail Brew, Marketing Brew, Business Casual (audio) and our upcoming lifestyle franchise.


Responsibilities

• Drive the company’s audience development strategy across franchises

• Work closely with the content team to develop, execute and report on editorial initiatives

• Provide reporting to the content, revenue, and product teams with actionable insights

• Work with engagement editor to effectively package and promote content across franchises

•Own and optimize all reader touch points - referral program, onboarding, re-engagement, on-site interactions, etc.

• Think creatively about organic growth+engagement methods across franchises

• Identify new distribution channels to increase traffic to MorningBrew.com


Qualifications

• 3+ years of experience working in audience development, growth, or marketing

• Strong understanding of and passion for the digital media landscape

• Proven track record of ideating and executing growth and content initiatives

• Ability to turn audience and engagement data into actionable insights and communicate ideas effectively


About Morning Brew

Just so we're clear: we're not a coffee company.

Morning Brew is a New York City-based media company that’s disrupting the traditional business news landscape. Our goal is to make the business world more engaging for the modern business leader through relatable and digestible content. Plus, we’ve got some other cool stuff in the works.


Perks

- Fast-paced and challenging environment that’s built for a passionate, lifelong learner.

- Full-time position with Competitive salary.

- Health, Vision and Dental insurance with a portion of monthly premium covered.

- 401(k) plan with employer match.

- Generous vacation and paid time off policy.

Apply Now

Developer Advocate

CodeSee

Remote
Developer Relations
🗓
November

You're in high demand. We get it. The best people always are. So what could we possibly say to stand apart from the others also competing for your talents?

We could tell you that you'd be on the ground floor of one of the hottest new startups in Silicon Valley. We could tell you how we’re completely changing the way millions of developers read and understand large scale systems forever. Maybe most people will find this pretty compelling. But you're not most people. So why us? Why this opportunity?

Because this is everything you've ever wanted in a job:

It’s solving a problem you are passionate and actually care about.

Developers spend 60% of their time, day-to-day, reading code to understand how their system works, and building up massive amounts of context in their heads to do it well. You’re a developer so we know that you live this everyday. We believe it doesn't have to be this way. CodeSee is building developer tools that get that context out of developers’ heads — allowing them to more easily understand the code in front of them and focus their mental energy on getting stuff done. We need you to not only help us  innovate in this space but to help us evangelize it!

It's the team you’ve always wanted.

It's working alongside some of the brightest minds in tech, who despite being proven leaders in their field, remain humble and helpful. Accomplished colleagues who can communicate clearly and effectively and who embrace your contributions with an open mind and no ego. It's about enjoying your work alongside a team of dependable, emotionally mature colleagues, who thrive in a collaborative environment and are excited by what they're doing everyday.

It's a work environment you’ve only dreamed of.

No, that doesn't mean pinball machines and beer on tap. It means being treated like the experienced, well-rounded, capable adult that you are. It's the freedom to explore new ideas without first asking for permission. It's the ability to experiment and take calculated risks without fear of failure, because we know failure brings new insight. It's the opportunity to learn more, grow faster and have more impact than you ever thought possible.

It's the company culture you've been longing for.

It's being proud of where you work, knowing you are a part of a company with moral leaders, strong principles and unshakable ethics. It's fostering a genuinely inclusive workplace where everyone is treated with respect -- and brilliant jerks are not tolerated. It’s a culture of transparency and trust where you are encouraged to pursue your curiosity, and genuinely supported in your personal growth. It’s being trusted to make good decisions and being unafraid to take smart risks.

So again why us?

Because it's exceedingly rare to find a meaningful, challenging role that you genuinely enjoy, with an extraordinary work environment and outstanding company culture, and with impact that's poised for explosive growth!  

Like, once in a lifetime rare.

And that's got to be worth a conversation at least, right???

So how will you spend your days?

As part of the product team, you will be the primary link between the product and the community. We don't just want you to drive excitement we actually want you to help developers. Ultimately, your goal is to empower developers with the tools they need to make their job better. You may do this in a number of ways such as:

* Gather feedback from the community and deliver it to product and engineering.

* Create, maintain and contribute to open source projects while building relationships with other open source maintainers

* Create and maintain video tutorials, screencasts, and other educational content.

* Write and maintain blog posts, best practices, tutorials and training content, etc.

* Be the company champion at community events, conferences, meetups, coding boot camps, online forums, Twitter, Stack Overflow, Hacker News, and more.

* Help external contributors to create blog posts and other content.

* Yes... you can and should still write code.

Who are you?

* Passionate about developer tools: making developers’ lives easier and empowering them with new capabilities and insights.

* You have passion, curiosity, technical depth, and extraordinary communication skills.

* You're a storyteller. You excite, engage, and empower your peers with stories of your own triumphs and failures in building.

* Have an enthusiasm for educating and sharing solutions with diverse communities.

* An insightful problem solver, capable of autonomously defining and executing on opportunities to help users understand code.

* Excited to join an early-stage startup, and clear-eyed about the scrappiness, flexibility, and resilience that it requires.

* Have refined, effective communication skills. You enter discussions with humility, and maintain a focus on outcomes.

* Are adept at having difficult conversations and providing uncomfortable feedback in a supportive way. And you actively solicit and embrace feedback from others.

* Deeply live iterative product development: balancing speed and iteration with quality and maintainability, and adjust that balance based on the situation.

* Take pride in the code that you write. You value clean elegant and efficient code, and encourage the same for your team Are biased toward action: you deliver results quickly and iterate instead of waiting for perfection.

* Are intensely curious, always learning something new or digging deeper to understand how something works, and you don't consider work done until it has been tested and documented.

What do you know?

We will be building CodeSee with web technologies. You should have a background in engineering and a passion for the community.  While we will be attacking every major programming language, we are starting with full-stack JavaScript. If you are a proficient JavaScript developer, that’s definitely a plus. But if you’re not, it’s not a deal-breaker.

* It's a super bonus if you are already a Javascript influencer with at least 10k followers!

We understand that sometimes the best engineers aren't the ones who ‘check all the boxes’. We also value and support individual growth, which means not knowing something isn't as important as your ability and willingness to learn it. If you answer “yes” to the majority of the skills and traits above, and you’re excited to develop the others, then you're someone we’d love to talk with.

Apply Now

Developer Advocate

Orbit

Remote
Developer Relations
🗓
October

👋 Hello! We are hiring a developer advocate to help build awareness for the Orbit Model, application, and APIs and above all make our community members successful at building their communities.

This role is for an experienced developer advocate who has lived through many of the challenges that we’re trying to solve (like prioritizing DevRel investments and proving ROI) and will have deep empathy for our community.

Here are some signs that you might be a good fit for the role:
  • You have 3+ years of experience as a developer advocate
  • You have sufficient engineering skills to build demos, call APIs, and support other engineers in their integrations to Orbit
  • You love giving talks, creating content, and building relationships with the community
  • You have experience organizing online or offline meetups or events
  • You feel comfortable guiding and mentor other developer advocates when it comes to building their communities
Here are some of the things that you could expect to do:
  • Helping create the strategy and vision for all areas of advocacy including content, code, events, and community
  • Build integrations between Orbit and popular community platforms like Discord, Discourse, Slack, and more
  • Build apps on top of the Orbit API and create content that helps other developers and low/no-code users do the same
  • Create content around the Orbit Model that helps developer advocates and open source maintainers adopt and benefit from it
  • Build relationships with key Orbit community members and customers; seek out partnerships
  • Give talks at conferences that address the topics of open source and community building
  • Obtain model and product feedback from the Orbit community and work with the engineering team to implement it

Note that not all of these things will be asked of you or required. As former developer advocates ourselves, we’re intimately aware of the risk of burnout! Once you’re hired, together we will sit down and make a plan for how we want to focus our advocacy efforts, given the best knowledge we have at the time, and knowing that things may change at the earliest stages of building this kind of a program.

Apply Now

Head of Community

Dispo

Los Angeles, Remote
Community Management
🗓
October

Call us crazy, but Dispo aims to restore joy to the experience of photography. In fact, we aim to restore joy to modern life. Our generation is the first generation that cannot remember a past without cell phones and social media. I am not shocked that my love for the delight and surprise of disposable cameras is fun for everyone. A digital disposable camera experience allows us to reclaim our lives from our phones. Waiting for developed photos is like Christmas morning. And it allows us to use cameras to live in the moment and tell stories again. Our goal is to become the world’s home for photography’s ultimate purpose: storytelling and connection making.

Come join my team and live a little- or a lot.

-David

TLDR
  • Come build the Dispo community
  • You will have significant autonomy to build the internet’s most joyous, authentic community
  • You will report to the CEO and work hand in hand with all teams
Who are you?
  • You are a creature of the online world
  • You have made lots of friends online across multiple platforms
  • You have moderated and built communities
  • You have worked in community building professionally for multiple years, managing and building teams
  • You are kind and patient but also assertive and firm in your beliefs
What else?
  • You are excited to nurture community from new friends to old
  • You will have an ear to the ground, ascertaining community sentiment and generating feedback and ideas for design/eng teams
  • You feel capable leading mission critical trust and security decision making in consultation with the team
  • You can nurture app culture by liaising with social media and marketing teams
Comp
  • Generous equity
  • Generous vacation
  • Generous benefits
  • Generous food
  • Generous what else? Massages? You are an early employee. Just ask.
Apply Now

Director, Community

Venafi

Remote
Community Management
🗓
October

Venafi is looking for a Director/Senior Manager, Community to work closely with the Senior Director, Community doing all of the above for our community of Warriors. Are you passionate about making a positive impact and protecting the world from cybercriminals? If so, you may be a natural Venafi Warrior!

How you’ll be protecting the world:
  • Work with the Senior Director, Community to define and execute on the community strategy, roadmap, and success metrics.
  • Develop a community content strategy. Manage and execute on that strategy.
  • Work closely with the Senior Director, Community on building the internal engagement strategy, and working with internal teams on community engagement.
  • Work alongside Senior Director, Community to build community programs like a User Group Program, Top Contributors Program, or Community Mentorship Program
  • Engage regularly with our amazing community members, providing them with any community-focused support and resources they need. Focus on nurturing the community to ensure its success.
  • Constantly gather feedback from the community and voice that feedback to the appropriate internal teams.
  • Identify opportunities to surprise, delight, and show our community members how much we appreciate them.
  • Help plan and run any/all community events throughout the year.
  • Manage and regularly update all community data including tracking metrics, community activity, etc.
  • Update and manage all internal and external community documentation.
  • Run community onboarding and offboarding.
  • Escalate and flag issues to Senior Director, Community as needed.
You are a great fit for this role if you:
  • Have 5+ years in Community Management with experience with Community Programs, such as User Groups or Top Contributors
  • Are a strong communicator and writer. Being successful in this role will require you to excel at both internal and external communication.
  • Have experience working with individuals from different areas of the world and a basic knowledge of various cultures and customs.
  • Are passionate about being a community and customer advocate. You understand why customer voices are so important.
  • Are flexible and can adapt quickly when priorities change.
  • Have experience working with a B2B community.
  • Are an incredibly organized master multitasker.
  • Have experience working with various online community platforms and tools.
  • Know how to set goals, prioritize, and maintain focus when it comes to deadlines.
  • Have fantastic interpersonal skills, are a great listener, and are extraordinarily empathetic.
  • Are willing to go the extra mile to serve our customers.
  • Have a good technical understanding and can pick up new tools quickly.
You are a REALLY great fit for this role if you also:
  • Have additional experience in any of the following: Project Management, Customer Success, Customer Support, or Event Planning
  • Have people management experience
  • Have experience working with external vendors (software, swag), setting up SOWs, and submitting POs.
  • Are comfortable using project management software, such as Trello, customer support software, such as Zendesk, and collaboration software, such as Confluence.
  • Have experience creating/pulling reports in Salesforce and/or Domo and working with various forms of data.
Apply Now

Community Manager

Sonocent

Leeds, UK
Community Management
🗓
October

We’re looking for an experienced Community professional to take ownership of creating a self-sustaining community of superfans across our industries and with our target personas. Your goal will be to drive awareness of Glean’s mission to improve the lives of millions of learners — whatever the challenges they may face. You will be a force to be reckoned with in creating momentum and delighting customers and prospects alike.

About this role

Everyone at Glean believes that the technology we create can be a power for good, empowering any learner’s ability to succeed. To do this, we need to be driven by the experts in our field, our customers and influencers. We think that the Glean brand should be people-powered and we use our community efforts to stay connected with and learn from our key personas. As Community Lead, you will drive your vision of community forward; filling the role as both our customer champion within the wider Marketing team and our brand ambassador with prospects and customers.

Community should amplify our thought-leading conversations about note taking, learning, and support for learners within our target markets to help us achieve our ambitious Growth targets. The role offers significant autonomy in developing strategies and managing our community efforts, with the potential to work across multiple markets. We’ve made a start, but we need you to see the bigger picture and drive community growth at an unprecedented rate.


Responsibilities
Community Vision
  • Strategise and then build engaged, self-sustaining communities of our key personas that bring long term value to the business.
  • Define key metrics that will help measure reach, traffic and engagement to understand and improve upon the brand experience.
  • Ensure a consistent and enjoyable user experience during every interaction with the community.
  • Aggressively increase engagement and membership with a range of strategies, tactics, and across multiple channels.
Owned Brand Events
  • Make our owned brand events the go-to source of information in the Community and industry.
  • Execute and promote our owned brand events for increased awareness of Glean across our markets.
  • Contribute and align to our ongoing marketing campaign plans.
Influencer & Advocate Strategy
  • Develop an influencer and advocate strategy that helps grow the reach of the community and brand.
  • Build relationships with key influencers and advocates in order to identify opportunities for the community and for developing social proof.
  • Identify cross-departmental opportunities to seek out content contributors for owned brand and external events.
  • Network extensively across the industry and relevant markets to proactively identify and meet new influencers.
Research & Insight
  • Run surveys and gather research on community opinion related to marketing campaigns and company research.
  • Distribute relevant insight to stakeholders across the business.
Requirements

What we’re looking for

  • Essential: Demonstrable experience of managing and growing a community
  • Preferable: Experience of working with a North American market and/or SaaS product
  • Highly experienced and engaging networker
  • Broad marketing portfolio with skills in email, social, and content writing  
  • Skilled written and verbal communicator
  • Excellent people skills with ability to build and maintain valuable relationships  
  • High levels of empathy and self-awareness
  • Tenacious, proactive, innovative
  • Unafraid to define a vision and create urgency in achieving your goals
  • Skilled stakeholder and project manager
Apply Now

Community Specialist

Tableau

London
Community Management
🗓
October

The Tableau Community represents the very best of what data people can be. When we come together, we create a vibrant place for all data lovers to learn, share, and most importantly, connect. As the Community Program Specialist in EMEA, you will  help support and drive engagement with Tableau’s Community in-region. You will support the growth and operation of existing community programs and initiatives (including Tableau User Groups,  Tableau Academic Programs, Tableau Recognition Programs) as well as innovate and create new ways for our community to connect. You will actively engage with community groups and champions, representing the face of Tableau.

What you'll be doing...
  • Leverage global programs and efforts - develop and drive the community engagement for the EMEA region, helping Tableau drive impact and achieve our goals
  • Develop and evolve existing User Group programs to scale and drive against engagement metrics
  • Lead local Academic program efforts to increase activations and engagement
  • Develop relationships and engagement opportunities with regional champions including Tableau Zen Masters and Ambassadors  
  • Support Community representation and participation in regional events
  • Act as the main Tableau point of contact for all community members and connect them with different parts of our organization
  • Represent Tableau and the Community team to our audiences, via workshops, presentations and community calls
  • Educate and integrate with the Marketing and Sales teams to extend impact
  • Closely collaborate with the Regional Centre of Expertise to extend Community impact in the region
  • Engage with the Tableau Community on social media platforms
  • Conduct analysis and reporting on regional community engagement success metrics
  • Support community team efforts to reach new audiences (developers, internal communities)
  • Maintain a calendar of outreach activities, including community events, workshops, appearances and other communication opportunities
Who you are…
  • A people person. Ready to engage with our customers and community. Strong interpersonal and teamwork skills
  • Entrepreneurial. The ability to own projects from start to finish. Willing to take risks and pursue new ideas even when they go against how things have been done.
  • Excellent Communicator. Strong presentation skills and comfortable with public speaking. Excellent writing ability, including the ability to communicate technical concepts. French/German Language skills a plus..
  • A Data Person. Not afraid of getting your hands on data. You love diving and to see what you can find.  1+ year of Tableau experience (or experience using Excel or other analytics products to analyze and communicate data). If you have a Tableau Public Profile, please share it with us.
  • Collaborative. A team player interested in working with people with varied backgrounds and interests.
  • Languages: French/German preferred but not essential
Apply Now

Developer Evangelist

Contentful

Remote- North America
Developer Relations
🗓
October

As a Developer Evangelist at Contentful your main responsibility is to grow, build and support our developer community. You will create example projects, learn and teach modern web technologies while inspiring and connecting with developers around the world.

What to expect?
  • Building a sense of community and belonging by supporting and getting to know developer using Contentful wherever they are
  • Freedom and flexibility to choose technical topics and projects to work on. You know best how to serve a developer community.
  • Creating content on various channels (the Contentful Blog, GitHub, YouTube, Twitch, etc.) that teaches technical concepts to equip developers with knowledge of tools and techniques that makes them better at their craft.
  • Working together with a team of Evangelists spanning Europe and North America
What you need to be successful?
  • 3+ years professional web development experience with a focus on JavaScript and frontend technologies such as React, Vue, GraphQL and whatever comes next.
  • You have the experience, patience and empathy to teach developers about best-practices and new technologies, whether in-person, by writing tutorials or by recording a video.
  • You are an active member of a developer community.
  • You are passionate about technology and can't get enough of trying out new things to share them with others.
  • You have experience giving technical talks within an organisation, at meetups, or at events.
  • You have excellent written and verbal English communication skills and have experience with writing technical documentation or tutorials for a developer audience.
  • You are self-motivated: You can work with a minimum of supervision, are capable of strategically prioritizing multiple tasks in a proactive manner.
  • You embrace asynchronous online collaboration and ensure both your peers and your users are successful.
  • Once the Covid-19 situation resolves: you're happy to travel regularly, are able to work irregular hours and some weekends to support user groups, conferences, and other developer events.
What's in it for you?
  • Join an ambitious tech company reshaping the way people build digital products
  • Work in our beautiful downtown space close to Embarcadero Station, complete with a fully stocked kitchen
  • Health, vision and dental insurance
  • Commuter benefits to help you get to and from work
  • An unlimited time-off policy that rivals the best in Silicon Valley
  • We set you up for success, equipping you with the latest and greatest hardware
  • Use your personal education budget to improve your skills and grow in your career, with extra days off
  • Relocation budget to aid your move to San Francisco and assistance to help you settle down in your new city
  • Plus, Contentful socks! Oh yeah!
Apply Now

Developer Advocate (Open Source)

Preset

San Mateo
Developer Relations
🗓
October

As an embedded full-time member of our team, you’ll work fearlessly to engage the next generation of users, contributors, and maintainers of Apache Superset and Preset. Your passion for data and open source is contagious and you want to communicate it through multiple channels: events, blog posts, documentation, social media, Slack, and more!

What you will do:
  • Be the face of our growing open-source community - Superset technical support, training, and community management
  • Write and curate quality product-related content (blogs, documentation, social media posts)
  • Utilize data engineering, data visualization, analytics, and/or business intelligence tools (Apache Superset) to gather insights and measure our output
  • Participate and be active in events: meetups, conferences, hackathons, or similar
What we are looking for:
  • Strong communication and presentation skills
  • Practical knowledge of data engineering, data visualization, and analytics
  • Experience working as a data engineer: familiarity with Python and SQL for data wrangling, data manipulation and shaping datasets for analysis, and assembling charts and dashboards
  • Experience with multiple database/warehouse technologies such as Postgres, BigQuery, Snowflake, time-series databases, etc
  • Experience working with data pipelines and cloud infrastructure. Bonus: experience with open source technologies such as Airflow, Kafka, Drill, etc
  • Experience generating and publishing rich technical content, tutorials, videos, screen capture, etc
Apply Now

Senior Social Media Manager

mmhmm

Remote
Social Media
🗓
October

We’re looking for a Senior Social Media Manager who will be responsible for developing and implementing organic and paid social media strategies that showcase amazing mmhmm use cases, foster community engagement, and drive product adoption.

In this role, you will create and execute monthly content calendars and paid campaigns across our social media platforms (Twitter, Facebook, LinkedIn, Instagram, YouTube, Reddit, etc.), and act as the voice of the brand and primary contact for customer social interactions. You will be responsible for identifying and advising on emerging social platforms and creating social strategies that integrate with our broader marketing initiatives.

The ideal candidate will have a proven track record of growing social audiences and delivering results for both organic posts and paid campaigns, with a drive for testing, learning, and making data-driven decisions.

YOU'LL BE RESPONSIBLE FOR:
  • Creating and managing content calendars for engaging posts across all social media channels.
  • Successfully developing and executing paid strategies and managing campaigns within various social channels.
  • Writing strategic and creative briefs to guide content development.
  • Collaborating with brand designers to create engaging visuals, including images, animations and videos for use on social media.
  • Establishing and owning goals and performance metrics for organic social engagement.
  • Creating performance reports that present actionable insights.
IDEALLY, YOU'LL HAVE:
  • 6+ years of experience in social media marketing, preferably within consumer technology, video, or publishing.
  • Excellent understanding of social media marketing and proven ability to execute campaigns across marketing initiatives and multiple social media platforms.
  • A keen radar for industry trends and passion for staying abreast of emerging technologies and platforms.
  • A strong grasp of analytics and ability to optimize content for important metrics.
  • The ability to translate campaign results into actionable insights and digestible reports, including developing key KPI and ROI metrics/ dashboards.
  • An abundance of creativity and a passion for developing and delivering big ideas.
  • Outstanding written and verbal communication skills with an attention to detail.

The Social Media Manager is a full-time position reporting to the Head of Marketing & Communications. This role is a remote position, and can be based in any location. Since our distributed team works primarily across US time zones, US-based applicants are preferred. We offer comprehensive insurance benefits to our employees and their qualifying dependents, in addition to flexible vacation, a 401(k), parental leave, and a suite of optional benefits and perks programs.

Apply Now

Community Operations Manager

Public

Remote, New York
Community Management
🗓
October

We’re looking for a Community Operations Manager to support our rapidly growing community of investors. You’re excited to immerse yourself in a social network that centers on investing, business news, and financial literacy, and enjoy both the people-first interactions and behind-the-scenes maintenance required to keep communities operating smoothly. Past experience in a community or people-facing role is a plus.

This role is remote for the time being, but will eventually be based in our New York office.

Key Responsibilities:
  • Enhance the new member experience. You’ll bring a personal touch to welcoming new members to our community, nurturing enthusiastic newcomers into active participants and driving excitement along the way.
  • Keep the community flywheel turning. You live and breathe what’s happening on Public. You lead by example, encouraging thoughtful commentary and dialogue, and moderate activity that doesn’t belong.
  • Delight the Public community. You keep the excitement buzzing by proactively sending swag and other perks to our community members.
  • Keep a finger on the pulse. You keep track of noteworthy people and conversations that are happening on Public. You’re detail-minded and know how to keep the behind-the-scenes looking sharp.
Benefits:
  • Be part of a company with a real mission you can be proud of.
  • We operate on clear principles that guide our decisions and how we operate.
  • We are growing rapidly, but are still at a size where you will learn A LOT. This role can be a catalyst to grow your skills and experience.
  • We offer great health care plans and pay the full premium for you, your spouse, and kids.
  • This also counts for dental and vision.
  • Commuter benefits are offered as well.
  • And a 401k with matching from the company.
  • Additionally, you can pick your own computer.
  • And receive a corporate card to pay for things you need to get your work done.
Apply Now

Community Manager

Notion

San Francisco
Community Management
🗓
October

We're lucky to have a vibrant, creative community building all kinds of cool things with Notion. They host online and offline events, make videos, share advice and templates, translate marketing into other languages, and so much more. This global community plays a huge part in inspiring users in ways we never thought possible. Right now, this is overseen by just one person. We're looking for a natural community leader to join us to grow this movement worldwide.

What You'll Do:
  • Scale. You'll help us plan and execute ways for us to scale our community programs while retaining the same positivity and kindness felt in the community since early on. This requires a lot of detail-oriented logistics - from setting up webinars and email campaigns to polishing templates and moderating forum conversations.
  • Empower. We have a group of passionate, generous leaders in the community who lead local Notion groups around the world. We want to make sure they have all the tools to succeed, stay in close contact with the team, and are motivated to grow together with us.
  • Build. Devoted members of our community have created an enormous amount of resources for all kinds of Notion uses cases, levels of experience, and different languages. You'll collaborate with creators around the world to surface the best content on our platforms and build out our own hub for community creation and interaction.
  • Listen. You'll constantly monitor and participate in conversations about Notion across the internet, and among our power users, surfacing sentiment, exceptional user-generated content, and feedback from both new and power users. You'll share insights and lessons directly with the team to influence product development, marketing campaigns, and more.
  • Test. The faster we can figure out what works, the sooner we can provide more value to the community. You'll identify metrics that actually map to our goals, use them to figure out what programs we should invest in, and relentlessly iterate.
What We're Looking For:
  • You're a Notion power user. You're comfortable building relational databases and sharing your own templates. You've watched dozens of the advanced tutorials on YouTube and been to at least one Notion meetup.
  • You're already an evangelist. You enjoy helping people set up their Notion workspaces and spend a time teaching folks how to use the product or answering questions.
  • You've built significant communities. You've helped create or moderate a vibrant community for yourself or a company before. You come with a toolkit of tactics to do this again for us. You love connecting people and helping others when the opportunity arises.
  • You're analytical. You know how to conduct experiments, understand metrics in a tool like Amplitude, and create reports.
  • You're comfortable with video. You've created videos on YouTube or Loom and hosted webinars for a company. You're charismatic and easy to understand on video.
  • You're familiar with social platforms. You're experienced with tools like Facebook Groups, Slack, Discord, and Telegram. You stay up to date with the latest tools that could help us foster stronger community.
Bonus Points If:
  • Aesthetics are important to you. You like what Notion has done with the brand so far, but you have your own creative convictions too — most of us are artists in some respect ;)
Apply Now

Community Manager

Circle

Remote
Community Management
🗓
September

We're hiring our first community manager at Circle. But, this isn't your average community role. 🤓

Circle is building the modern community platform for every creator and brand in the world: think "Shopify for creator/brand-led communities". We make it really easy for creators and brands to bring their discussions, membership and content all into one place.

We have big dreams for where to take our platform, and here's the thing: our customers are community-builders themselves. Naturally, this means we're investing heavily into our own customer community here at Circle (whoa, meta!).

The purpose of our customer community is to support our current customers with:

  • Education around community-building (think live webinars, events, and expert interviews)
  • Valuable relationships and connections
  • A place to see how other community builders are using Circle and get tips and tricks on how to use the product.

We're looking for someone to lead the way for our community builders.

This is a remote role, and we're a 100% remote team of 10 (and growing!) based in the U.S., Czech Republic, Canada, India, New Zealand, and Macedonia.

Responsibilities

The TLDR: You'll be building out our community + helping our community builders succeed.

Some of your responsibilities would include things like...

  • Create a high-touch onboarding experience for new community members. You'll build systems to ensure that each new member immediately gets value from the community. For instance, during onboarding we may have a questionnaire to gather information that we can use to make sure they get what they need from the community.
  • Deliver and coordinate ongoing education around community building:
  • Organize expert Q&As, coaching calls, sessions for members to show-off their communities, and deep dives on community building topics.
  • Highlight examples of different Circle use-cases (i.e. microschools, memberships, etc.)
  • Maintain a calendar/schedule and healthy cadence of content.
  • Create processes for generating case-studies from community members and sharing them with the community. (In all formats, text, posts, videos, Q&As, etc.)
  • Show everyone how to best use Circle, the product. Organize fun, lively discussions, events, webinars, and case studies around using the product.
  • Maintain a CRM of the members in the Circle community so that we can better serve them. Specific examples could include things like making relevant introductions, ensuring they know about educational content in the community that’s a good fit for them, providing opportunities to connect them w/ other collaborators/partners/etc.
  • Be an advocate for the community with Circle. Collaborate with Product, Customer Support, and Marketing on new product updates and feature announcements
  • Be present and available for our community members. Generally, just be highly responsive and available to community members. As an example, make sure all posts and comments receive multiple, high-quality replies, in a timely manner.
  • Lead and synthesize lessons about community building for our customer community. Our customers are community-builders themselves. And they look to us for guidance on best-practices.
  • Work with the Circle co-founders to define KPIs for the Circle community. Specifically, what success is and how it should be measured.
Who we're looking for

Well — hopefully, it's you!

  • You've built some type of an online community before.
  • You have experience teaching online (or in person.) This could include delivering webinars, live presentations, coaching, creating courses, writing. And you've helped people get some type of results.
  • You're familiar with online community tools (even better if you've played with Circle!) Or, you're comfortable learning them quickly.
  • You have excellent writing skills. A large part of this role will be about communicating, both in the community and within our team here at Circle.
  • You've managed a content calendar before. And been on a regular schedule of creating content.

If you're on the fence about applying, we suggest you apply. The best community leaders come from all types of backgrounds and often have less traditional paths. Here's are a few examples of experiences that could be useful in this role:

How to apply

👋 If you're interested in applying, please email our co-founder Andrew Guttormsen at andrew@circle.so. Feel free to include a quick note about why you're interested in the role, and links to any relevant prior work experience. Thanks!

Circle is a safe and open work environment for everybody. We particularly encourage you to apply if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQIA community.


Apply Now

Developer Relations

Sanity

San Francisco | Remote, US
Developer Relations
🗓
September

Sanity.io is looking for a creative developer to introduce up and coming developers to Sanity and lead our efforts in creating a more diverse and inclusive community.

Who are we?

Sanity.io is the fastest, most flexible platform for delivering content to digital devices and products. Our platform is redefining the CMS market and changing the way organizations collaborate and work with content. Our growing community of developers and editors proves we are improving the working lives of people all over the world.

Sanity is trusted by organizations from National Geographic to Burger King and MIT. That trust is based on our product’s ability to quickly create customized workflows and content models, drive a programmatic approach to content, and enable organizations to distribute structured content from a single source of truth.

We believe that you cannot build a great company without a great culture. Read about our values and our reflections on DEI, and join us in building a diverse and inclusive team.

About the Role

We are looking for a passionate and friendly developer that loves communicating with developers and helping others succeed with their projects. We like to think of code as a creative medium and you probably do as well. Communicating Sanity.io will allow you to explore a range of different technologies and use cases, so enjoying learning in public will be an important part of what you do.

At Sanity, you will have the opportunity to be an early member of the team shaping how we teach and communicate Sanity as a developer tool. We firmly believe that software development should be accessible to anyone who wants to learn.

You will have a special responsibility in leading our efforts around diversity and inclusion in the Sanity community, and work together with the devrel team to put these efforts to action.

What you will be doing
  • Create sample projects, guides, and tutorials to help explain how people can build with Sanity
  • Develop and lead our efforts to increase diversity, equity, and inclusion in the Sanity community
  • Use social media, video, and writing to reach new audiences and create connections with developers around the world
  • Hold public talks, run workshops, and other training events and represent Sanity in the community in general, with a special focus on underrepresented groups
  • Be part of the team responsible for collecting feedback from the community to create the best possible developer experience
This may be you
  • Enjoy working with media to create clear and compelling communication
  • First-hand experience from working to elevate under-represented groups in tech
  • Love seeing others succeed by helping them
  • Have a passion for building strong and inclusive communities
  • See code as a creative medium for personal expression
  • Like finding simple ways to explain complex topics
  • Value giving and receiving feedback on creative work
  • Can show us examples of technical blog posts, talks, or other tutoring work
  • Have some online presence and are used to communicating about technology in a public setting

Not sure you meet 100% of our qualifications? Have an untraditional background? Apply anyway!

What we can offer
  • You will be a part of a highly-skilled, inspiring, and supportive team, and work in an environment that encourages long-term personal growth.
  • Positive, flexible, and trust-based work environment in a company with Nordic culture.
  • You will be based out of San Francisco, or remote in the US. You will also have the opportunity to work from our office in Oslo (Norway) from time to time.
  • A healthy work-life balance. A balance in life is important to us, and we accommodate flexible work hours that allow for having a healthy work-life balance.
  • Parental leave, health insurance, and PTO days
  • Competitive salary and stock options program.
Apply Now

Community Manager

Airmeet

Remote
Community Management
🗓
September
What are we looking for?
  • A strong community Manager who can influence communities to use Airmeet. Is well connected in the community ecosystem.
  • Should have experience in managing communities preferably Tech communities
  • Should have a strong online presences on social platforms/blogs/community
  • Should have organized events small/big
  • Prior event / webinar / podcast moderation experience.
  • Has about 5-7 years of experience.
What can you Expect in the role?
  • Build and engage online communities of knowledge professionals.
  • Define and Drive content/community acquisition strategy to grow product reach in relevant customer segment
  • Engage with influencers and business leaders in technology/business domains.
  • Plan and execute online events, talk shows, fireside chats with guest speakers from the startup / business domain.
  • Represent Brand at relevant events, conferences etc. Build partnerships.
  • Craft compelling messages across marketing channels
What additional skills will help you stand out?
  • Pro-active ownership
  • Extrovert personality & interested in building authentic relationships
  • Flexible with work challenges & processes
  • Interested or passionate about a hobby/topic of interest.
  • Self-disciplined & motivated
  • Ability to hop on quick calls & lead with confidence
  • Excellent communication skills
  • Background in design and copywriting is a plus
Why Join Airmeet?

Let’s talk facts.

The world is going remote and the future of work is distributed. In such a world, learning from your peers, engaging with your tribe & building authentic professional relationships would be the key part of every knowledge professional’s life.

At Airmeet, we are laser-focused on creating the world’s best virtual events experience by designing India’s next big SaaS product company and building a unicorn (or a decacorn?) in the process.

We believe in 100% ownership & flexibility of how & where you work. As a remote-first startup, we look for only the best of the best people around the world.

Are you an A-player looking to hop on board a rocketship that’s locked, loaded & ready to blast off?

Apply Now

Developer Advocate

Sendbird

London
Developer Relations
🗓
September

As a Developer Advocate at Sendbird, you’ll connect and collaborate with communities that love chat, voice, and video technology as much as we do. You’ll interact with developers across the globe, advocate for their needs, and help enable Sendbird champions. Your work will foster community for developers integrating Sendbird APIs and will help drive strategy around developer relations. You’ll focus on supporting developers who are learning to or are building applications on Sendbird's platforms, and help create momentum that results in successful adoption of our products.

WHAT YOU WILL DO

  • Collaborate with our product, marketing, and engineering teams to accelerate the adoption of Sendbird products by conveying feedback from developers, reviewing APIs, and testing our products/new features
  • Build community through the relationships you create with developers; speak externally on conference panels, meetups, and blog about Sendbird technologies and related vertical solutions
  • Be active in our community channels to help our free trial users, e.g. unblock technical problems, identify scaling issues, and help developers that are learning about Sendbird APIs
  • Be hands-on, write demos and sample code or client libraries, and work with Sendbird teams to facilitate and help organize initiatives for our developer community
  • Record videos and conduct workshops that might appear on our YouTube channels, podcasts or other social media platforms

EXPERIENCE & SKILLS

  • Bachelor’s degree in Computer Science or equivalent practical experience
  • A minimum of 4-6 years of experience as a software engineer, developer, or equivalent experience
  • 3-5 years of experience in a technical consulting or client-facing capacity, e.g. solutions engineering, technical evangelist
  • B2B/Cloud development experience is a plus
  • Experience with some of the following: JavaScript, Swift, Java, RESTful API, Mobile platform such as iOS, Android, React Native, Unity.

BONUS POINTS

  • Experience with large group communications and presentations including both  technical and business audiences
  • Track record of helping fellow developers
  • Strong written and verbal English skills
Apply Now

Senior Developer Advocate

DeepSource

Remote
Developer Relations
🗓
September
As a developer advocate, you will:
  • Initiate new projects and technical integrations between DeepSource and tools in the broader ecosystem.
  • Build demos, webinars, white papers and tutorials about emerging technologies and industry developments.
  • Collaborate with internal teams on the product roadmap, market positioning, messaging and developer program initiatives.
  • Gain industry recognition and credibility as a regular attendee, panelist and keynote speaker at technology conferences, trade shows, and press events.
  • Deliver compelling presentations, product demos, sample solutions, technical blogs, and discussions to drive adoption of DeepSource.
  • Scale, extend and drive the global expansion of existing community-focused programs, for example Hackathons, User Groups, and Meet-ups.
  • Build relationships with community enthusiasts in the field to improve the experience of the open source developer community.
We’re looking for someone who has:
  • 4+ years of relevant experience.
  • The ability to work cooperatively with, and gain the respect of, software developers.
  • Experience writing code, contributing to, and understanding of the community mechanisms of open source projects.
  • Excellent written and verbal communication skills.
  • Experience working with data science and analytics teams is a plus.

Learn more about DeepSource here. We offer competitive compensation with meaningful stock options, a generous vacation policy, workstation of your choice,. to name a few of the perks.

If you would like to be part of our team, send us any relevant work (GitHub, links to blogs, talks – anything you want to show to us) to jobs@deepsource.io.

Apply Now

Developer Advocate

Postman

San Francisco
Developer Relations
🗓
September

We are looking for a talented and hard-working advocate to join our growing Developer Relations team.

In this role, you'll work closely and collaboratively within the Developer Relations team to drive API better practices throughout the broader API ecosystem. In addition to advocacy, you will also have shared responsibilities for user education and community engagement.

Strong preference will be given to candidates based in the Bay Area and other major tech centers located in the US west coast timezone.

What You'll Do
  • Engage with various kinds of Postman users (including developers, testers, architects, and more) to understand their perspectives, workflows, and use cases.
  • Drive API better practices by creating blog and video content, developing code samples and open source tools, and/or speaking at events
  • Assist with Postman documentation, tutorials, and other education efforts within DevRel
  • Assist with Postman forum management, events, and other community engagement within DevRel
  • Build and nurture relationships with Postman champions and other community leaders
  • Dogfood Postman technology, and interpret user data and community feedback, to drive insights and assist product development
  • Represent the company online and at events
About You
  • Strong familiarity and knowledge of Postman and its products
  • Strong written, verbal, and interpersonal skills with the proven ability to communicate effectively at all levels internally and externally and across diverse geographies and leveraging remote teaming technologies
  • Demonstrated experience working with developer communities and APIs
  • Two years of programming experience, or a willingness and aptitude for learning technology
  • Experience making data-driven decisions.
  • Able to work long hours and weekends to support short-term projects (when needed)
Benefits

We offer competitive salary and benefits, an informal and fun working environment, and provide lunch every day. (Yes, seriously. Every day.) We believe in autonomous small teams taking on big challenges, and we’re intentional about building an inclusive culture where everyone is able to do their best work and be the best version of themselves. We’re building a long-term company, and we want you to be part of it. Join us, why dontcha?

Apply Now

Developer Advocate

Postman

Bangalore
Developer Relations
🗓
September

We are looking for a talented and hard-working advocate to join our growing Developer Relations team.

In this role, you'll work closely and collaboratively within the Developer Relations team to drive API better practices throughout the broader API ecosystem. In addition to advocacy, you will also have shared responsibilities for user education and community engagement.

Strong preference will be given to candidates based in Bangalore and other major tech centers in India timezone.

What You'll Do
  • Engage with various kinds of Postman users (including developers, testers, architects, and more) to understand their perspectives, workflows, and use cases.
  • Drive API better practices by creating blog and video content, developing code samples and open source tools, and/or speaking at events
  • Assist with Postman documentation, tutorials, and other education efforts within DevRel
  • Assist with Postman forum management, events, and other community engagement within DevRel
  • Build and nurture relationships with Postman champions and other community leaders
  • Dogfood Postman technology, and interpret user data and community feedback, to drive insights and assist product development
  • Represent the company online and at events
About You
  • Strong familiarity and knowledge of Postman and its products
  • Strong written, verbal, and interpersonal skills with the proven ability to communicate effectively at all levels internally and externally and across diverse geographies and leveraging remote teaming technologies
  • Demonstrated experience working with developer communities and APIs
  • Two years of programming experience, or a willingness and aptitude for learning technology
  • Experience making data-driven decisions.
  • Able to work long hours and weekends to support short-term projects (when needed)
Benefits

This position will be located in Postman’s beautiful office at 100 ft road, Indiranagar in Bangalore, where you’ll find our fantastic perks including: complimentary meals and snacks, game room, ergonomic workstations, flexible hours, and endless cuddles from our endearing Chief Happiness Officer, Cooper (Cooper is a dog, by the way).

Apply Now

Sr. Developer Advocate, IPFS

Protocol Labs

Remote
Developer Relations
🗓
September

We seek a Sr. Developer Advocate who will help us support, connect, and grow IPFS’s many online and offline communities.

IPFS is an open-source project that cares deeply about supporting its many communities -- from dweb developers, to browsers, to blockchain projects, to data storage hosts. Having healthy communities is critical for the long-term health of IPFS by ensuring that all contributors and users are welcome, engaged, and getting the help they need.

As the IPFS Sr. Developer Advocate, you will be responsible for providing tactical support for our engineering community, creating our global community strategy, and executing this strategy on the ground. Day-to-day, you might help us respond to community support questions, coordinate online and offline events, update existing documentation and issues for accuracy, and manage a team of global community ambassadors. Week-to-week in this role, you might design and implement new community engagement programs, conduct community research, and work with our communications and events teams to plan larger conferences and other events. As a Developer Advocate, you will be the face of IPFS to the community and our communities’ advocate to the IPFS working groups. Through it all -- the tactical and strategic work -- your warmth and thoughtfulness will be needed to maintain welcoming spaces for our community members.

This role comes with a tremendous amount of responsibility, but will also require you to get your hands dirty and execute. If you’re up for the challenge, we’d love for you to apply.

As a Sr. Developer Advocate for IPFS, you will…
  • Manage developer community communications channels, including Slack, Matrix, Twitter, Discourse, Reddit, email lists
  • Respond to open-source questions & support requests from community members, and help triage support requests to redirect to the appropriate person or team
  • Synthesize product feedback from the community and share with the team
  • Run and coordinate online and offline community events
  • Develop written content to increase understanding and usage of the IPFS protocol
  • Create new community engagement programs to increase the size, reach, and health of our global communities
  • Create a global community strategy that incorporates your insights and research into successful community groups
You may be a fit for this role if you...
  • Deeply understand distributed computing networks
  • Previously managed communities for open-source projects
  • Have experience with developer relations and developer support
  • Have a technical background, and can code in one or more languages
  • Have strong interpersonal, written, and verbal communication skills
  • Enjoy taking initiative to solve open-ended problems
Bonus points…
  • Experience writing documentation or producing other content to synthesize and simplify technical concepts for technical and non-technical audiences
  • Have coordinated large events and conferences in the past
  • Have managed community grant or sponsorship processes
  • Experience with P2P,  blockchain, and dapp development tools and workflows
Apply Now

Developer Advocate

Notion

San Francisco
Developer Relations
🗓
September

Notion is looking for our first Developer Advocate! The beauty and challenge of Notion is that it can be molded to fit an incredible variety of uses and applications. Launching an API will open up this field even more, and extend our reach in new and unprecedented ways. We're looking for the right person to build, equip, and empower our global community of developers to create this platform with us.

  • Start at the very beginning: Our API is pre-release, so you would define our developer relations program from the ground up and lead us through launch.
  • Partner with an engaged community: Our users are extremely creative and passionate about the product and the opportunity to build with our API. You'll have an immediate audience that is beyond dedicated and enthusiastic.
  • Join us at a magical time: We've hit profitability and over a million users with a small team, which gives us a huge green field to experiment and move fast.
  • Lead a step-change for our user base: All of our growth has been organic to date. Our API will help Notion reach millions more, and help them do more with it.
What You'll Do:
  • Create and execute on a launch plan that includes a beta with key partnerships, reference implementations, testing, a constant feedback cycle with product and marketing, high quality documentation, and ongoing community efforts.
  • Help the engineering team create the strongest products possible by capturing developer feedback and contributing yourself.
  • Author and edit documentation. Create your own samples and best practices to share, and help developers build better products and content.
  • Share our APIs and updates with the right audiences to build our community, ensure their feedback makes it into the product, and support them to share content they've created.
  • Partner with engineering to keep the community up to date on the roadmap and releases. Work closely with marketing and sales to tell new stories about how Notion is being used and the value it can provide.
  • Speak at conferences and in other forums to reach Notion developers. Figure out how we can leverage Notion's existing community around the world to build mindshare.
What We're Looking For:
  • You have a strong technical background and a strong presence in the developer community.
  • You're an exceptionally strong external communicator, adept at interfacing with partners and large audiences alike.
  • You're experienced at rallying internal stakeholders and project managing on a deadline. In particular, you've partnered with engineering teams to deliver anticipated products.
  • You're creative and have an informed interest in marketing and business opportunities that the API will open and accelerate.
  • You're a skilled community leader, at your best when you're informing and engaging large communities so they gain members and momentum over time.
  • You're ready to own a program end-to-end and build an organization that will grow as a pillar of the company.
Bonus Points:
  • You've been an early developer advocacy hire at a fast growing start up before.
  • You love the Notion product and want to build a community around it.
Apply Now

Social Media Manager

Zero

Remote
Social Media
🗓
October

Big Sky Health’s Social Media Manager will be responsible for growing and maintaining our thriving community of social media followers, an active blog, and millions of monthly active app users. This role will also assist with development and execution of multi-channel marketing campaigns and oversee analytics and insights for Big Sky Health’s digital channels. In this role, you will:

  • Develop content and campaign ideas for Big Sky Health’s digital channels
  • Respond to all inbounds across social and online channels
  • Facilitate conversations—both public-facing and via DM—with our users on Instagram, Twitter, Facebook, our #ZeroFasting Facebook group, and other emerging platforms.
  • Partner with Big Sky Health’s nutrition advisor to ensure accuracy of replies to all health-related user questions
  • Manage and grow Big Sky Health’s blog, including posting content and responding to comments
  • Identify and share unique user stories that are surfaced on our digital channels
  • Engage with influencers and keep a log of all brand advocates
  • Maintain a repository of positive follower feedback related to key business categories
  • Complete weekly and monthly analytics reports for digital channels including, but not limited to, social media channels and our brand’s blog
  • Alert team to trending issues related to our products and the broader topics of fasting, alcohol moderation, and meditation
What we’re looking for

The individual in this role will enjoy a mix of direct fan engagement, internal process improvement, and insight sharing. If you’ve been looking for an opportunity to nurture a growing online community with the flexibility of working from anywhere, this role could be perfect for you!

Skills that will help you excel in this role:

  • 3-5 years of experience managing digital ecosystems for brands, with a heavy focus on social media content development and community management
  • You have great judgment, and know when to ask for help versus running on your own
  • You’re able to adapt to a fast-paced work environment
  • You’re a great written communicator—hello, phenomenal grammar skills!
  • You’re able to master writing within the confines of a brand’s voice and tone
  • You’ve managed highly engaged online communities in the past
  • Bonus points: you’ve worked with a digital health company
How to apply

Please email your resume and cover letter to careers@bigskyhealth.com.

We’ve got big dreams and an exciting roadmap that reflects that. Join us!

Apply Now

Digital Community Manager

Wyze

Kirkland, Washington
Community Management
🗓
September

One of the most enduring mottos of Wyze is to be friends with our customers. The

Community Team has a great passion and deep love for our community. We nurture

and form lasting relationships between Wyze and our customers. Many of these

customers become regulars that you will become familiar with over a period of months

to years.

This team functions as the voice of the customer and passes information

between the community and appropriate Wyze teams. Strong empathy with solid

boundaries are key traits for any person joining this team. Team members will

need the ability to separate acute customer frustration from their perception of the

customer as a whole. Many of our strongest supporters were once unsatisfied

customers needing to be heard. Part of the role is maintaining a platform for customers to

provide feedback that can help Wyze improve our products and services.

The Community Team facilitates communication both externally and internally with

engagement-heavy roles. Our consistent work with different Wyze teams allows us the

scope to facilitate discussion about upcoming projects with aligned or conflicting

directions. Often, the Community Team is in a position to speak about how company

decisions will or have been affecting the community. The ability to analyze trends and

represent them accurately while in multi-department discussions is necessary.


We are looking for people passionate about Wyze’s vision of making smart tech for

everyone and democratizing the industry. The ideal candidate would already have genuine interest in technology and consumer gadgets and feel comfortable using smart tech in their own home (including smart cameras and speakers). The Community Team engages in basic troubleshooting online and all members are required to have at least a basic understanding of how our products are intended to function. This allows them to help resolve issues as well as identify and report bugs.

You already have these qualifications and love what you do!

● Empathy while maintaining boundaries

● Demonstrated response efficiency

● Strong cross-functional communication and collaboration

● Strong ownership of cross-functional projects

● Distinguishing escalation situations

● Prioritizing tasks and delivering timely results

● Ability to perform basic troubleshooting for products and services

● Ability to respond appropriately to social media posts

● Understanding and engaging in community platform culture

● Recognizing community guideline violations

● Maintaining the approved Wyze voice and tone

● Excellent grasp of English with minimal errors

Bonus points if you can say yes to any or all of the following:

● Bachelor’s Degree in Business, Communication, or other relevant fields

● Experience managing community platforms (1+ years of consistent work)

● Contributing to community growth and health initiatives

● Working with and nurturing community volunteers

● Experience mediating conflict between community members

● Prioritizing necessary work during emergencies

● Responding effectively to major community guideline violations and emergencies

● Analyzing and reporting community metrics

● Experience in beta programs, user surveys, security and privacy


If a candidate has the required skills but not the desired skills, they may be considered for the Digital Community Specialist position with the opportunity to work toward the Digital Community Manager role over time and with the support of the rest of the team.

If this sounds too good to be true and you are ready to be part of #teamwyze, then we

want to hear from you! Please send us your resume or detailed LinkedIn profile and tell

us a little about yourself with a cover letter that showcases some of the amazing things

you can do.

Apply Now

Community Success Manager

Icebreaker

Remote
Community Management
🗓
September

As a Community Success Manager, you will report directly to the COO and manage enterprise customers. This is the first hire on the Success team.

The first 15 hires are a company’s destiny. Not only will you drive higher customer happiness, retention, and expansion of Icebreaker’s business, but you’ll also build the foundation on top of which the Success team will grow. You’ll inform the direction of our platform by ensuring the entire company has a deep understanding of what our customers need. You’ll shape our company culture for years to come.  

In this role, you’ll support Icebreaker’s enterprise customers, a group of large, distributed name-brand companies that use Icebreaker to build community, culture, and connection. Use cases include:

  • New hire onboarding
  • Trainings and workshops
  • Inter and intra team bonding
  • Happy hours and celebrations
  • Retreats and offsites

We aspire to build a community-first culture and revolutionize the way people work. Join us!

Our Dream Candidate
  • Expert relationship manager — Building and managing relationships is your jam. You are friendly, energetic, and warm. Your high emotional intelligence allows you to quickly build deep relationships. These qualities also make you an awesome teammate.
  • Systems thinker — You are strategic and analytical. You think in terms of process and systems, allowing you to manage multiple competing priorities at the same time. You also know there’s such a thing as too much process.
  • ‘Future of Work’ obsessed — You are obsessed with the future of work. You read about it. You talk about it. You might even write about it. COVID-19 has upended everything, and you’re hungry to define what comes next.
  • Embody our mission — Community plays an active role in your life. You know that companies are communities, too. You care deeply about giving all humans a sense of belonging.
  • Icebreaker evangelist — You absolutely love the Icebreaker platform and the human connection it enables. You see endless applications to build internal and external communities at companies, and want the world to know. If you haven’t used Icebreaker yet, come to a demo.
You Will
  • Manage enterprise-level customers
  • Drive the entire post-sales customer lifecycle: onboarding, training, adoption, support, renewal, expansion, and relationship building
  • Consistently measure, track, and report on the health of your customers to identify opportunities for expansion and address potential issues
  • Build systems and processes from scratch, and see through their implementation in partnership with Icebreaker’s COO
  • Become an expert on work culture and leverage that expertise to advise customers on using Icebreaker to reach their goals
  • Partner with Icebreaker’s COO to build and run the newly formed Icebreaker Customer Advisory Board
  • Act as a voice of the customer: collect and synthesize feedback for our product team to validate (or invalidate) our product direction, and identify new opportunities
  • Prioritize customer experience with a focus on customer happiness and retention
You Have
  • 4+ years of experience in customer success, client relationship management, or management consulting
  • A proven track record of success managing enterprise-level relationships
  • Experience establishing metrics and reporting on success metrics
  • Excellent people management, communication, organizational, and presentation skills
  • Expertise in community, culture, and connection — and a hunger to keep learning
  • Deep familiarity with — and dare we say love for — tools like Excel, Asana, and Salesforce
  • Ability to thrive in a fast-paced and ever-changing startup environment
  • Former startup experience a plus
What We Offer
  • Compensation package includes both salary and equity
  • Medical and dental insurance benefits
  • Flexible, remote-first work environment
  • The opportunity to facilitate community and connection

Interested? Send your resume and a short note about why this role speaks to you to Lisa Conn: lisa@icebreaker.video

Apply Now

Head of Creator Community & Education

Patreon

San Francisco
Community Management
🗓
August

Patreon is looking for a Head of Creator Community & Education for our San Francisco team.

What you will do:

Manage a team: You will develop and grow the team of Community Managers and Education Managers across both areas of scaled programs for all Patreon creators
Drive online engagement: Increase the number of creators participating in online community and education programs and the depth of their engagement with Patreon
Execute community events: Oversee virtual and in-person community events that showcase the strength of the Patreon creator network
Integrate Community & Education: Set the direction for a combined roadmap of programs and a cohesive experience for creators across these two areas
Evangelize community internally: Be a constant advocate for creators and community programs within the company, building strong cross-functional collaborators  

Skills and experience you possess:
7+ years of experience in customer success, talent management, partnerships, or roles driving software expansion revenue
Community engagement: Proven success in growing customer engagement in online and live community programs Educational programs: Experience developing and delivering content for customer education or internal training initiatives
People management: Developing the skills and careers of customer-facing team members
Strategy setting: Defining long-term strategy and motivating the team and cross-functional partners to achieve ambitious goals.

Apply for this job Send your resume, LinkedIn profile, and a brief explanation of your interest in the role to the hiring manager, Brian Keller (brian@patreon.com)

Apply Now

Community Manager

MATTER

Remote
Community Management
🗓
October

MATTER is looking for a community manager who lives and breathes our mission and exemplifies it in every interaction with the public. You not only know how to build and cultivate a community from scratch, but you care deeply about the quality of that community — from stoking participation around shared values like understanding and empathy, to setting a high bar for respectful and open discourse, to creating a membership vibe that’s unlike any other platform. Sure, growth is important, but quality is paramount.

You are a versatile and avid connector and media consumer with 3-5 years of relevant experience. You have a strong understanding of the MATTER crowd, plus an uncanny ability to attract the right people into our universe. You’re a great communicator — both IRL and online — and you pride yourself on being energetic, curious, tactful, patient and fun. You know that building a community people want to be part of is hard work, and you’re here for it.

ROLES & RESPONSIBILITIES

You are the proprietor in the ‘café’ that is MATTER. Your remit is everything from attracting new customers and making them feel welcome, to making sure your current customers are stimulated and satisfied. This could include but is not limited to:

• User outreach

• Onboarding and other community engagement programs

• Conversation seeding

• Comment moderation

• Community guidelines enforcement

• Support and troubleshooting

• Representing user feedback and needs internally

• Product education and tutorials

QUALIFICATIONS

• An avid media and technology consumer with a background in journalism, social sciences, politics, psychology, tech

• You have a heart for social impact and believe you can make a difference

• You are calm, diplomatic and don’t get ruffled by dissent or debate

• You are a leader in your field and geek out on community management

• You challenge standard thinking with new ideas, approaches and solutions

• Experience with Asana, Airtable is a plus

• Customer service experience is a plus

OTHER DETAILS

• This will be a full-time position starting in the fall

• Work is (obviously) remote and can continue to be, but you are expected to be available for meetings at North American East and West Coast times

FINALLY, we can’t achieve our mission unless we have a diverse team. This encompasses all of the unique characteristics that make us human: race, gender identity, sexual orientation, age, religion, disability, education, political affiliation — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The through-line is always a shared sense of purpose and a commitment to values like honesty, tolerance, and empathy.

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

HOW TO APPLY

• Email join@willitmatter.com by close of business on August 14, 2020, with the subject line: COMMUNITY MANAGER ROLE followed by your name

• Let us know in 500 words: If MATTER is your café, what kind of vibe do you set and how? What are people talking about in this café? What do you do if there is a kerfuffle among the customers?

• Attach your CV

Apply Now

Developer Evangelist

OneSignal

San Mateo
Developer Relations
🗓
July

As the founding Developer Evangelist at OneSignal, reporting to our VP of Engineering, you will lead our worldwide evangelism efforts. You will be responsible for defining and executing on a strategy that defines how OneSignal builds relationships with developers across the globe. We are seeking a driven, experienced, and enthusiastic leader to help us elevate our relationship with our developer community and drive the next round of 10x growth at OneSignal.

What you'll do:
  • Lead virtual or in-person events to evangelize OneSignal's product
  • Speak and represent OneSignal at conferences
  • Contribute to documentation, code samples, and sample projects
  • Write technical blog posts and tutorials for the OneSignal blog or partner blogs
  • Participate in online communities & forums with target audiences (Unity forum, StackOverflow, etc)
  • Parter with other engineering and marketing leads to drive forward OneSignal thought leadership
  • Skills and experience:
  • 2+ years experience in a Developer Evangelism role
  • Strong development skills: software development experience in one or more general purpose programming languages (bonus points for Rust), and mobile engineering experience with the ability to create high-quality mobile applications from scratch
  • Experience interacting with RESTful APIS
  • Customer driven mentality, with a drive to go above and beyond to make sure our customers are successful
  • Proficiency in written and oral communications with a strong affinity for technical writing
  • Love of learning, friendliness, empathy, and modesty
  • Apply Now

    Developer Advocate

    Asana

    San Francisco
    Developer Relations
    🗓
    July

    As an Asana Developer Advocate, your mission will be to build a thriving, connected developer community around the Asana platform. You will work directly with developers from partners, customers, and open-source projects to give them the support and energy they need to succeed.
    As the bridge between external developers and Asana, your relationships and broad view on the developer community will be key to guiding our platform strategy. By soliciting and synthesizing feedback on the Asana API, you’ll be directly collaborating on the the future of the Asana platform.

    Responsibilities

    • Identifying and establishing relationships with critical platform partners
    • Teaming up with Asana Marketing to promote compelling integration examples through our platform marketing sites and email
    • Managing and updating the API documentation
    • Speaking at developer conferences
    • Attending local developer events
    • Writing for our developer audience on the Asana blog and other channels
    • Assisting developers when they run into trouble building with our API and synthesizing their feedback to improve our API and documentation

    Desirable

    • Aptitude for helping platform partners spec and develop their ideas
    • Enthusiasm for open-source software
    • Wisdom on how to nurture a long-lasting developer community
    • Strong technical background
    • Familiarity with the OpenAPI specification
    Apply Now

    Developer Relations Lead

    Vercel

    San Francisco
    Developer Relations
    🗓
    July

    Vercel's mission is to empower front-end developers in doing their best work, at the fastest possible pace. We’re passionate about our work with that community, and we are seeking an experienced Developer Relations Leader to steward our connection to that community, grow our presence and impact, and provide a conduit for community feedback into all parts of our business.

    As part of this challenging role, you will work closely with leaders and staff from across our whole business, including engineering, infrastructure, marketing, and business development.

    Apply Now

    Social Media Manager

    Bevy

    Remote
    Social Media
    🗓
    July

    About the Role

    We’re looking for a creative, highly organized Social Media Manager with a proven track record managing B2B enterprise social media campaigns. You should have proven experience creating content, executing well, and using analytics to measure results. You will be directly responsible for executing campaigns that drive conversation and engagement on our social channels. In addition to being responsible for daily creation and posting, you will focus on developing and executing an ongoing calendar of proactive content that mixes core brand messages, marketing campaigns, company news, and field marketing events. You will work with the marketing team to tailor content to help generate leads and report on the ROI.

    Responsibilities

    • Content strategy, creation, and curation: day-to-day strategy, calendar development and execution of targeted, brand-driven content for all Bevy and CMX channels including Facebook, Instagram, Twitter, LinkedIn, and others.
    • Create, edit, and animate video to provide compelling, education-driven content.
    • Social measurement and analytics: leverage internal and external measurement tools to analyze activity that informs program planning, as well as provide reports on performance, and continually find ways to improve.
    • Organize, maintain, and monitor video content on social platforms as our product matures.
    • Run social media campaigns, design experiments, develop content strategy, and execute social media content campaigns on a weekly and monthly basis.
    • Investigate and test new social channels to communicate with our existing customers and future prospects.
    • Create and scale social media content pipeline and deployment process to systematize the content creation pipeline.

    Key Performance Metrics

    • Audience Growth
    • Engagement
    • Content Reach
    • Leads

    Skills and Capabilities

    • Demonstrate creativity and documented immersion in social media. (Give links to profiles as examples).
    • Proficient in content marketing theory and application.
    • Experience sourcing and managing content development and publishing.
    • Ability to jump from the creative side of marketing to analytical side, able to demonstrate why your ideas are analytically sound.
    • In-depth knowledge and understanding of social media platforms, (Linkedin, Facebook, Twitter, Instagram, YouTube, Pinterest etc.) and how each platform can be deployed in different scenarios.
    • Excellent writing and language skills.
    • Working knowledge of the blogging ecosystem relevant for B2B enterprise solutions.
    • Ability to effectively communicate information and ideas in written and video format.
    • Exceeds at building and maintaining sales relationships, online and off.
    • Practice superior time management.
    • Team player with the confidence to take the lead and guide other employees when necessary. (ie: content development, creation and editing of content, and online reputation management).
    • Good technical understanding and can pick up new tools quickly.
    • Working knowledge of principles of SEO including keyword research and Google Analytics. Highly knowledgeable in the principles of “Search and Social.”
    • Functional knowledge and/or personal experience with WordPress CMS (self-hosted).
    • Winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
    • Ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.

    We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and the communities we serve.

    Apply Now

    Head of Executive Community

    Reforge

    Remote
    Community Management
    11/15/2020 11:13 AM

    The Head of Executive Community is an opportunity for someone passionate about building communities and networks to be at center of the world's top tech leaders (including Slack, Uber, Pinterest, Atlassian, HubSpot, LinkedIn, and more).  As part of this role, you will lead the definition, development and growth of Reforge's executive communities across Product, Marketing, and Engineering functions.   This person's development of our Collective/Exec community will be key to unlocking a strategic part of the business that we think will fuel engagement and growth for our participants, further differentiating Reforge as 'the' place to go for accelerating your career in tech.

    Reforge was founded by Brian Balfour (former VP Growth @ HubSpot, 3X venture backed founder) and includes key advisors (Andrew Chen, Managing Partner @ Andreesen Horowitz, former growth @ Uber) and Russell Glass (Former founder/CEO Bizo - acquired by LinkedIn). We are a remote first company and welcome team members based in the US. We offer competitive salary, benefits, flexible vacation, minimal travel requirement, continuing education support and more.

    Reforge is an 8-figure revenue, profitable company that has averaged close to 100% YoY growth over the past 4 years and an average NPS for our programs is 65 .

    ABOUT REFORGE

    Our professional world is changing faster than ever. This accelerating change creates more opportunity, but how we as professionals capture this opportunity is lagging far behind. Professional development and masters level education is a lifelong endeavor, however there is a growing gap of what professionals want/need and the existing options available.

    Our mission is to help motivated tech practitioners do the best work of their careers. By distilling the hard-earned insights from the top leaders in tech, offering a supportive community, and providing key guidance, we enable our participants to drive real results, increase their impact, and lead with confidence.

    We work with the leaders of the fastest growing and most innovative companies such as Uber, Pinterest, Atlassian, and HubSpot to teach frontier topics to today's emerging leaders. Our programs focus on:

    • Results over certifications
    • Going deep, rather than skimming the surface
    • Continuous learning, over static expertise

    In just a couple of years, we've built a thriving community of emerging leaders solving problems at Airbnb, LinkedIn, Salesforce, Amazon, Facebook, New York Times, Peloton, Stitch Fix, and many more. Here are just a few comments from our alums:

    “I got my MBA at Berkeley, but this program has been more transformational for me then the entire two years I spent there. Thank you!”

    “Reforge has easily been one of the best investments of time and money I've ever made in my professional development. I love how the course codifies what I've been doing for the last four years as VP of Marketing.”

    “Reforge is easily the highest quality professional skills program out there. If I had to choose between attending an unlimited number of industry conferences, versus going only to the Reforge, I'd choose Reforge without hesitation.”

    WHY THIS ROLE IS UNIQUE
    • Reforge Network - The role will be the central figure in our community of experts (VP's at top tech companies).
    • Inside View Of Tech - The role is an interesting way to get an inside view of strategies from leading tech companies. You will get to learn from the leaders, see across multiple companies, and become the knowledge expert in some frontier areas in a very short period of time.
    • Brand - Reforge has a top tier reputation within the technology community. Former employees have gone on to roles at Google, Stripe, and other leading companies.
    • Early Stage Startup - For those interested in early stage startups, Reforge is a rare opportunity to join early (30 people) without taking on product-market fit, distribution, funding or compensation risk.
    WHAT YOU'LL DO
    • Define and develop our strategy for our VP and C-Level exec communities across the Product, Engineering, and Marketing functions.
    • Design and facilitate compelling online or in person gatherings to cultivate deep relationships and insights between community members.
    • Learn about members' personal and professional aspirations, and leverage the resources, and leverage our network at Reforge to help fulfill those aspirations.
    • Codify the principles and guardrails of the community, including how members are invited, admitted, and graduated from the group.
    • Experiment with new initiatives, establish repeatable playbooks for the ones that work, and help expand the executive community to other industry functions.
    • Track and report on community engagement metrics on a regular basis.
    WHO YOU WILL WORK WITH
    • Reforge Subject Matter Experts and EIR's - Leaders at companies like Pinterest, Uber, Atlassian, Google, LinkedIn, and more.
    • CEO - You'll work closely with the CEO, Brian Balfour, as new Program production is our top priority. Learn more about Brian here: https://brianbalfour.com
    • Head of Program Ops - You will collaborate closely with our Head of Program Ops, Sara Caldwell, who is responsible for operations for the operations of our educational programs.
    WHAT WE ARE LOOKING FOR
    • Deep strategic insights on how to create a differentiated community of top performers.  Your answers go far beyond starting Slack groups and hosting events.
    • An extrovert at heart—you find deep satisfaction in creating meaningful connections between others.
    • A strong group facilitator.  You know how to ask engaging, deep, and probing questions to draw insights out of others.
    • Structured and concise written and verbal communication.
    • (bonus) A power user of tools like Slack, Airtable, Zapier, Notion, and other no-code solutions to help operationalize and automate.
    • We are open to a variety of backgrounds including venture capital, executive coaching, community, operations, events production, business development, recruiting, management consulting, product management, marketing and others.
    BENEFITS

    The internal mission of Reforge is to create an environment where you create the best work of your career. In order to do that we offer:

    • Flexible/Distributed Work Environment - Everyone does their best work in different environments. We operate as a distributed-first team and offer financial support that enables you to create the schedule and environment that fits to you.
    • Professional Development - We focus on a culture of learning. We offer full financial reimbursement for almost all professional development interests and efforts.
    • Benefits - We offer top rated health, vision, and dental insurance. We cover 100% of monthly premiums for employees, and 70% for dependents.
    • Salary + Equity - We offer highly competitive salary and equity inline with top tier technology companies.
    • Flexible PTO - Having plentiful “off the grid” time is a key to doing your best work. We offer flexible PTO. Take time when you need it. Everyone must take at least 15 days per year, and we highly encourage more.
    Apply Now

    Senior Developer Advocate

    WP Engine

    Remote
    Developer Relations
    11/6/2020 4:09 AM
    Sell Statement:

    Are you passionate about helping developers be successful? We are searching for an experienced Developer Advocate to join our newly formed Developer Relations team and help build a community of developers focused on delivering world class digital experiences to their customers. Bring your experience to help establish what Developer Advocacy means to WP Engine.

    What's cool about this job.

    Our platform hosts >600k websites and servers >5 billion web requests per day. Most of this traffic is served by WordPress, but our customers are transitioning to modern web stacks like React and Node with WordPress as the data source. The Developer Relations team is focused on developing best practices, tutorials, software, and content that creates a clear path for building best-of-breed digital experiences on WordPress.

    Our culture is renowned; we believe it is meaningful to hire the best and ensure that we provide an environment where the best get better. If you are intelligent, great at solving problems, a hard worker, and an excellent teammate, you may be the engineer that we are looking for!

    The day to day.
    • Create developer content in the form of blog posts, tutorials, guides, starter projects, etc.
    • Design, write, test, and maintain open-source software.
    • Write clean, maintainable code.
    • Be the voice of the customer; work with product and engineering teams to influence the product roadmap.
    • Research new technologies and incorporate them into our content and strategy.
    • Be an outstanding teammate to the other members of your team.
    Your skills and expertise.

    Minimum qualifications:

    • 5+ years of writing high quality, maintainable, deployable, testable, and scalable software applications
    • Experience with Node.js, WordPress, and React
    • Excellent written and oral communication skills
    • Proven history of continuous learning and ability to stay ahead of technology trends
    • Natural problem-solving abilities, an inquisitive personality, and an eagerness to take on the challenge of big problems
    • You are passionate about working alongside customers to determine solution best fits their needs

    Preferred Skills:

    • 2+ years experience in a developer relations role responsible for producing content (i.e. documentation, tutorials, best practices, etc.)
    The perks and benefits:
    • Compensation (We offer market competitive salaries)
    • Health Benefits (100% Paid Employee Medical, Dental, and Vision)
    • 401(k) (Make the most of retirement)
    • Life and Disability Insurance (100% Paid Life, STD, LTD, and AD&D)
    • Generous Vacation Time (Who doesn’t like time off)
    Apply Now

    Developer Advocate

    Chainlink

    Remote
    Developer Relations
    11/6/2020 4:06 AM

    In this role, you will have an opportunity to shape and lead the Chainlink Developer Advocate program. You'll be creating and maintaining a suite of mixed-media tools and guides crafted for a dynamic and growing community of developers. Through highly technical written and spoken content, you will drive the growth of not just your personal brand, but also the Chainlink brand as an unrivaled developer resource. Incorporating elements of education, development, and evangelism, you will simultaneously inhabit a variety of roles in your effort to showcase the unique benefits of Chainlink in decentralized applications.

    Your Impact
    • Take the lead in Chainlink’s developer events making them best-in-class and catered towards developers
    • Inspire and equip developers to use Chainlink. Support Chainlink developers when they need a hand, building a following for yourself and Chainlink
    • Represent Chainlink at developer conferences and events by giving speeches, doing live demos of Chainlink, and interacting with attendees
    • Contribute to Chainlink’s library of How To’s and Sample Code
    • Create and publish technical content (blog posts, troubleshooting/FAQ, case studies, and videos) that will get developers excited about the potential of Chainlink as a developer tool
    • Engage with the community via the most popular online mediums, e.g. Github, StackOverflow, Telegram, Discord, etc.
    • Be an active and authentic participant in the blockchain and Ethereum developer communities wherever they gather, online and offline
    • Provide end-user feedback to Chainlink's Product Management and Engineering teams based on what you’re seeing and hearing in the community
    • Pursue general open-source growth opportunities and best practices, such as bug reports, bounties programs, and sandboxes
    Requirements
    • 4-7 years' experience in the software industry working as a developer, evangelist, advocate, or dev-tools expert
    • Passion for the blockchain space and its power to change the world for the better
    • Exposure to Golang, JavaScript, Rust, and/or Solidity or a keen interest in learning new languages
    • Strong engineering skills; experience in building web and/or mobile applications
    • Strong technical writing skills; ability to clearly communicate complex ideas and concepts
    • Social and hustling skills; a desire to get out and meet people
    • Solid public speaking experience with a comfort level around coding in front of a live audience
    • Passion for inspiring and educating fellow developers
    • Ability to work in a startup environment
    • Willingness to travel and work irregular hours when required
    • Community experience including organizing meetups
    • Understanding of the blockchain ecosystem
    • Passion for building a developer community around the world and desire to invest your energy to make them better
    Apply Now

    Developer Advocate

    BigCommerce

    Remote
    Developer Relations
    11/6/2020 4:04 AM

    BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Developer Advocate. Developer Advocates are responsible for working with our partner and developer ecosystem to build solutions and apps on the BigCommerce platform. Your efforts include working with key developers to understand the needs of the developer/partner ecosystem. Your technical expertise, communication, and presentation skills allow you to build trust and foster deep relationships through one-on-one interactions. You’ll be responsible for executing the strategy to help promote awareness, education, networking, and growth through interactions at meetups, conferences, and social media/online communities.

    Your role as a Developer Advocate is to be an evangelist for the BigCommerce developer experience. Your natural community-building skills will represent BigCommerce to an external technical audience. In this role, you’ll focus on building contagious enthusiasm and empowering developers to explore, learn, create, and sell solutions on our platform. Through your efforts, you’ll identify and work with industry experts to build a network of influencers to spread your message.

    What will you do:
    • Develop expertise in one or more areas of the BigCommerce platform in order to serve as a key contributor within the product development process.
    • Be the "Voice of the Developer" by championing developers within the BigCommerce Product and Engineering teams, translating developer needs into prioritized feature developments using qualitative and quantitative research as input.
    • Engage directly with developers in the online Community.
    • Does proactive and reactive one-one-one outreach with developers to get feedback and improve the experience.
    • Scopes and builds samples, docs, and Developer Blog posts with minimal guidance, producing code and content that is accessibly written for a well-defined audience.
    • Contribute to the direction of our developer content strategy with your industry experience, relationships, and knowledge of developer best practices and concepts.
    • Using your subject matter expertise, evangelize the BigCommerce developer experience by presenting at developer conferences, webinars, and other events.
    • Grow and develop the success of the BigCommerce developer experience finding innovative ways to create additional awareness and momentum.
    • Mentor new teammates, as needed.
    Who you are:
    • 3+ years related professional experience, ideally including 1+ years in Developer Relations, Developer Support, and/or Developer Documentation.
    • Software Engineering background preferred
    • Extensive experience working with APIs and front-end development tools; capable of performing, testing, and debugging requests
    • Formal training or equivalent experience with JavaScript; expert-level HTML and CSS skills required
    • Formal training or equivalent experience with at least one server-side scripting language, preferably PHP or Ruby
    • Strong understanding of code deployment and supporting tools like Github
    • Ability to quickly understand complex, interdependent technical requirements.
    • Excellent verbal, written, and presentation-based communication skills. Consistently delivering well-polished communications both internally and externally.
    • Exceptional ability to communicate with and influence both technical and non-technical audiences from entry-level to C-Suite executives.
    • Willing to travel to attend conferences, meetups, and other events.
    • Work effectively cross-functionally—marketing, sales, product, and engineering with relative ease to champion new ideas and drive business goals.
    • Proactively initiates contributions to team or company goals and implements solutions with minimal direction from others.
    • Sets ambitious goals and works with their manager to ensure alignment with the overall team and business strategy.
    Apply Now

    Developer Advocate

    CodeSee

    Remote
    Developer Relations
    11/3/2020 11:14 AM

    You're in high demand. We get it. The best people always are. So what could we possibly say to stand apart from the others also competing for your talents?

    We could tell you that you'd be on the ground floor of one of the hottest new startups in Silicon Valley. We could tell you how we’re completely changing the way millions of developers read and understand large scale systems forever. Maybe most people will find this pretty compelling. But you're not most people. So why us? Why this opportunity?

    Because this is everything you've ever wanted in a job:

    It’s solving a problem you are passionate and actually care about.

    Developers spend 60% of their time, day-to-day, reading code to understand how their system works, and building up massive amounts of context in their heads to do it well. You’re a developer so we know that you live this everyday. We believe it doesn't have to be this way. CodeSee is building developer tools that get that context out of developers’ heads — allowing them to more easily understand the code in front of them and focus their mental energy on getting stuff done. We need you to not only help us  innovate in this space but to help us evangelize it!

    It's the team you’ve always wanted.

    It's working alongside some of the brightest minds in tech, who despite being proven leaders in their field, remain humble and helpful. Accomplished colleagues who can communicate clearly and effectively and who embrace your contributions with an open mind and no ego. It's about enjoying your work alongside a team of dependable, emotionally mature colleagues, who thrive in a collaborative environment and are excited by what they're doing everyday.

    It's a work environment you’ve only dreamed of.

    No, that doesn't mean pinball machines and beer on tap. It means being treated like the experienced, well-rounded, capable adult that you are. It's the freedom to explore new ideas without first asking for permission. It's the ability to experiment and take calculated risks without fear of failure, because we know failure brings new insight. It's the opportunity to learn more, grow faster and have more impact than you ever thought possible.

    It's the company culture you've been longing for.

    It's being proud of where you work, knowing you are a part of a company with moral leaders, strong principles and unshakable ethics. It's fostering a genuinely inclusive workplace where everyone is treated with respect -- and brilliant jerks are not tolerated. It’s a culture of transparency and trust where you are encouraged to pursue your curiosity, and genuinely supported in your personal growth. It’s being trusted to make good decisions and being unafraid to take smart risks.

    So again why us?

    Because it's exceedingly rare to find a meaningful, challenging role that you genuinely enjoy, with an extraordinary work environment and outstanding company culture, and with impact that's poised for explosive growth!  

    Like, once in a lifetime rare.

    And that's got to be worth a conversation at least, right???

    So how will you spend your days?

    As part of the product team, you will be the primary link between the product and the community. We don't just want you to drive excitement we actually want you to help developers. Ultimately, your goal is to empower developers with the tools they need to make their job better. You may do this in a number of ways such as:

    * Gather feedback from the community and deliver it to product and engineering.

    * Create, maintain and contribute to open source projects while building relationships with other open source maintainers

    * Create and maintain video tutorials, screencasts, and other educational content.

    * Write and maintain blog posts, best practices, tutorials and training content, etc.

    * Be the company champion at community events, conferences, meetups, coding boot camps, online forums, Twitter, Stack Overflow, Hacker News, and more.

    * Help external contributors to create blog posts and other content.

    * Yes... you can and should still write code.

    Who are you?

    * Passionate about developer tools: making developers’ lives easier and empowering them with new capabilities and insights.

    * You have passion, curiosity, technical depth, and extraordinary communication skills.

    * You're a storyteller. You excite, engage, and empower your peers with stories of your own triumphs and failures in building.

    * Have an enthusiasm for educating and sharing solutions with diverse communities.

    * An insightful problem solver, capable of autonomously defining and executing on opportunities to help users understand code.

    * Excited to join an early-stage startup, and clear-eyed about the scrappiness, flexibility, and resilience that it requires.

    * Have refined, effective communication skills. You enter discussions with humility, and maintain a focus on outcomes.

    * Are adept at having difficult conversations and providing uncomfortable feedback in a supportive way. And you actively solicit and embrace feedback from others.

    * Deeply live iterative product development: balancing speed and iteration with quality and maintainability, and adjust that balance based on the situation.

    * Take pride in the code that you write. You value clean elegant and efficient code, and encourage the same for your team Are biased toward action: you deliver results quickly and iterate instead of waiting for perfection.

    * Are intensely curious, always learning something new or digging deeper to understand how something works, and you don't consider work done until it has been tested and documented.

    What do you know?

    We will be building CodeSee with web technologies. You should have a background in engineering and a passion for the community.  While we will be attacking every major programming language, we are starting with full-stack JavaScript. If you are a proficient JavaScript developer, that’s definitely a plus. But if you’re not, it’s not a deal-breaker.

    * It's a super bonus if you are already a Javascript influencer with at least 10k followers!

    We understand that sometimes the best engineers aren't the ones who ‘check all the boxes’. We also value and support individual growth, which means not knowing something isn't as important as your ability and willingness to learn it. If you answer “yes” to the majority of the skills and traits above, and you’re excited to develop the others, then you're someone we’d love to talk with.

    Apply Now

    Developer Advocate

    Orbit

    Remote
    Developer Relations
    10/29/2020 5:51 AM

    👋 Hello! We are hiring a developer advocate to help build awareness for the Orbit Model, application, and APIs and above all make our community members successful at building their communities.

    This role is for an experienced developer advocate who has lived through many of the challenges that we’re trying to solve (like prioritizing DevRel investments and proving ROI) and will have deep empathy for our community.

    Here are some signs that you might be a good fit for the role:
    • You have 3+ years of experience as a developer advocate
    • You have sufficient engineering skills to build demos, call APIs, and support other engineers in their integrations to Orbit
    • You love giving talks, creating content, and building relationships with the community
    • You have experience organizing online or offline meetups or events
    • You feel comfortable guiding and mentor other developer advocates when it comes to building their communities
    Here are some of the things that you could expect to do:
    • Helping create the strategy and vision for all areas of advocacy including content, code, events, and community
    • Build integrations between Orbit and popular community platforms like Discord, Discourse, Slack, and more
    • Build apps on top of the Orbit API and create content that helps other developers and low/no-code users do the same
    • Create content around the Orbit Model that helps developer advocates and open source maintainers adopt and benefit from it
    • Build relationships with key Orbit community members and customers; seek out partnerships
    • Give talks at conferences that address the topics of open source and community building
    • Obtain model and product feedback from the Orbit community and work with the engineering team to implement it

    Note that not all of these things will be asked of you or required. As former developer advocates ourselves, we’re intimately aware of the risk of burnout! Once you’re hired, together we will sit down and make a plan for how we want to focus our advocacy efforts, given the best knowledge we have at the time, and knowing that things may change at the earliest stages of building this kind of a program.

    Apply Now

    Director, Community

    Venafi

    Remote
    Community Management
    10/21/2020 10:00 AM

    Venafi is looking for a Director/Senior Manager, Community to work closely with the Senior Director, Community doing all of the above for our community of Warriors. Are you passionate about making a positive impact and protecting the world from cybercriminals? If so, you may be a natural Venafi Warrior!

    How you’ll be protecting the world:
    • Work with the Senior Director, Community to define and execute on the community strategy, roadmap, and success metrics.
    • Develop a community content strategy. Manage and execute on that strategy.
    • Work closely with the Senior Director, Community on building the internal engagement strategy, and working with internal teams on community engagement.
    • Work alongside Senior Director, Community to build community programs like a User Group Program, Top Contributors Program, or Community Mentorship Program
    • Engage regularly with our amazing community members, providing them with any community-focused support and resources they need. Focus on nurturing the community to ensure its success.
    • Constantly gather feedback from the community and voice that feedback to the appropriate internal teams.
    • Identify opportunities to surprise, delight, and show our community members how much we appreciate them.
    • Help plan and run any/all community events throughout the year.
    • Manage and regularly update all community data including tracking metrics, community activity, etc.
    • Update and manage all internal and external community documentation.
    • Run community onboarding and offboarding.
    • Escalate and flag issues to Senior Director, Community as needed.
    You are a great fit for this role if you:
    • Have 5+ years in Community Management with experience with Community Programs, such as User Groups or Top Contributors
    • Are a strong communicator and writer. Being successful in this role will require you to excel at both internal and external communication.
    • Have experience working with individuals from different areas of the world and a basic knowledge of various cultures and customs.
    • Are passionate about being a community and customer advocate. You understand why customer voices are so important.
    • Are flexible and can adapt quickly when priorities change.
    • Have experience working with a B2B community.
    • Are an incredibly organized master multitasker.
    • Have experience working with various online community platforms and tools.
    • Know how to set goals, prioritize, and maintain focus when it comes to deadlines.
    • Have fantastic interpersonal skills, are a great listener, and are extraordinarily empathetic.
    • Are willing to go the extra mile to serve our customers.
    • Have a good technical understanding and can pick up new tools quickly.
    You are a REALLY great fit for this role if you also:
    • Have additional experience in any of the following: Project Management, Customer Success, Customer Support, or Event Planning
    • Have people management experience
    • Have experience working with external vendors (software, swag), setting up SOWs, and submitting POs.
    • Are comfortable using project management software, such as Trello, customer support software, such as Zendesk, and collaboration software, such as Confluence.
    • Have experience creating/pulling reports in Salesforce and/or Domo and working with various forms of data.
    Apply Now

    Senior Social Media Manager

    mmhmm

    Remote
    Social Media
    10/10/2020 2:16 AM

    We’re looking for a Senior Social Media Manager who will be responsible for developing and implementing organic and paid social media strategies that showcase amazing mmhmm use cases, foster community engagement, and drive product adoption.

    In this role, you will create and execute monthly content calendars and paid campaigns across our social media platforms (Twitter, Facebook, LinkedIn, Instagram, YouTube, Reddit, etc.), and act as the voice of the brand and primary contact for customer social interactions. You will be responsible for identifying and advising on emerging social platforms and creating social strategies that integrate with our broader marketing initiatives.

    The ideal candidate will have a proven track record of growing social audiences and delivering results for both organic posts and paid campaigns, with a drive for testing, learning, and making data-driven decisions.

    YOU'LL BE RESPONSIBLE FOR:
    • Creating and managing content calendars for engaging posts across all social media channels.
    • Successfully developing and executing paid strategies and managing campaigns within various social channels.
    • Writing strategic and creative briefs to guide content development.
    • Collaborating with brand designers to create engaging visuals, including images, animations and videos for use on social media.
    • Establishing and owning goals and performance metrics for organic social engagement.
    • Creating performance reports that present actionable insights.
    IDEALLY, YOU'LL HAVE:
    • 6+ years of experience in social media marketing, preferably within consumer technology, video, or publishing.
    • Excellent understanding of social media marketing and proven ability to execute campaigns across marketing initiatives and multiple social media platforms.
    • A keen radar for industry trends and passion for staying abreast of emerging technologies and platforms.
    • A strong grasp of analytics and ability to optimize content for important metrics.
    • The ability to translate campaign results into actionable insights and digestible reports, including developing key KPI and ROI metrics/ dashboards.
    • An abundance of creativity and a passion for developing and delivering big ideas.
    • Outstanding written and verbal communication skills with an attention to detail.

    The Social Media Manager is a full-time position reporting to the Head of Marketing & Communications. This role is a remote position, and can be based in any location. Since our distributed team works primarily across US time zones, US-based applicants are preferred. We offer comprehensive insurance benefits to our employees and their qualifying dependents, in addition to flexible vacation, a 401(k), parental leave, and a suite of optional benefits and perks programs.

    Apply Now

    Community Manager

    Circle

    Remote
    Community Management
    9/30/2020 11:48 AM

    We're hiring our first community manager at Circle. But, this isn't your average community role. 🤓

    Circle is building the modern community platform for every creator and brand in the world: think "Shopify for creator/brand-led communities". We make it really easy for creators and brands to bring their discussions, membership and content all into one place.

    We have big dreams for where to take our platform, and here's the thing: our customers are community-builders themselves. Naturally, this means we're investing heavily into our own customer community here at Circle (whoa, meta!).

    The purpose of our customer community is to support our current customers with:

    • Education around community-building (think live webinars, events, and expert interviews)
    • Valuable relationships and connections
    • A place to see how other community builders are using Circle and get tips and tricks on how to use the product.

    We're looking for someone to lead the way for our community builders.

    This is a remote role, and we're a 100% remote team of 10 (and growing!) based in the U.S., Czech Republic, Canada, India, New Zealand, and Macedonia.

    Responsibilities

    The TLDR: You'll be building out our community + helping our community builders succeed.

    Some of your responsibilities would include things like...

    • Create a high-touch onboarding experience for new community members. You'll build systems to ensure that each new member immediately gets value from the community. For instance, during onboarding we may have a questionnaire to gather information that we can use to make sure they get what they need from the community.
    • Deliver and coordinate ongoing education around community building:
    • Organize expert Q&As, coaching calls, sessions for members to show-off their communities, and deep dives on community building topics.
    • Highlight examples of different Circle use-cases (i.e. microschools, memberships, etc.)
    • Maintain a calendar/schedule and healthy cadence of content.
    • Create processes for generating case-studies from community members and sharing them with the community. (In all formats, text, posts, videos, Q&As, etc.)
    • Show everyone how to best use Circle, the product. Organize fun, lively discussions, events, webinars, and case studies around using the product.
    • Maintain a CRM of the members in the Circle community so that we can better serve them. Specific examples could include things like making relevant introductions, ensuring they know about educational content in the community that’s a good fit for them, providing opportunities to connect them w/ other collaborators/partners/etc.
    • Be an advocate for the community with Circle. Collaborate with Product, Customer Support, and Marketing on new product updates and feature announcements
    • Be present and available for our community members. Generally, just be highly responsive and available to community members. As an example, make sure all posts and comments receive multiple, high-quality replies, in a timely manner.
    • Lead and synthesize lessons about community building for our customer community. Our customers are community-builders themselves. And they look to us for guidance on best-practices.
    • Work with the Circle co-founders to define KPIs for the Circle community. Specifically, what success is and how it should be measured.
    Who we're looking for

    Well — hopefully, it's you!

    • You've built some type of an online community before.
    • You have experience teaching online (or in person.) This could include delivering webinars, live presentations, coaching, creating courses, writing. And you've helped people get some type of results.
    • You're familiar with online community tools (even better if you've played with Circle!) Or, you're comfortable learning them quickly.
    • You have excellent writing skills. A large part of this role will be about communicating, both in the community and within our team here at Circle.
    • You've managed a content calendar before. And been on a regular schedule of creating content.

    If you're on the fence about applying, we suggest you apply. The best community leaders come from all types of backgrounds and often have less traditional paths. Here's are a few examples of experiences that could be useful in this role:

    How to apply

    👋 If you're interested in applying, please email our co-founder Andrew Guttormsen at andrew@circle.so. Feel free to include a quick note about why you're interested in the role, and links to any relevant prior work experience. Thanks!

    Circle is a safe and open work environment for everybody. We particularly encourage you to apply if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQIA community.


    Apply Now

    Community Manager

    Airmeet

    Remote
    Community Management
    9/28/2020 12:42 PM
    What are we looking for?
    • A strong community Manager who can influence communities to use Airmeet. Is well connected in the community ecosystem.
    • Should have experience in managing communities preferably Tech communities
    • Should have a strong online presences on social platforms/blogs/community
    • Should have organized events small/big
    • Prior event / webinar / podcast moderation experience.
    • Has about 5-7 years of experience.
    What can you Expect in the role?
    • Build and engage online communities of knowledge professionals.
    • Define and Drive content/community acquisition strategy to grow product reach in relevant customer segment
    • Engage with influencers and business leaders in technology/business domains.
    • Plan and execute online events, talk shows, fireside chats with guest speakers from the startup / business domain.
    • Represent Brand at relevant events, conferences etc. Build partnerships.
    • Craft compelling messages across marketing channels
    What additional skills will help you stand out?
    • Pro-active ownership
    • Extrovert personality & interested in building authentic relationships
    • Flexible with work challenges & processes
    • Interested or passionate about a hobby/topic of interest.
    • Self-disciplined & motivated
    • Ability to hop on quick calls & lead with confidence
    • Excellent communication skills
    • Background in design and copywriting is a plus
    Why Join Airmeet?

    Let’s talk facts.

    The world is going remote and the future of work is distributed. In such a world, learning from your peers, engaging with your tribe & building authentic professional relationships would be the key part of every knowledge professional’s life.

    At Airmeet, we are laser-focused on creating the world’s best virtual events experience by designing India’s next big SaaS product company and building a unicorn (or a decacorn?) in the process.

    We believe in 100% ownership & flexibility of how & where you work. As a remote-first startup, we look for only the best of the best people around the world.

    Are you an A-player looking to hop on board a rocketship that’s locked, loaded & ready to blast off?

    Apply Now

    Senior Developer Advocate

    DeepSource

    Remote
    Developer Relations
    9/23/2020 9:37 AM
    As a developer advocate, you will:
    • Initiate new projects and technical integrations between DeepSource and tools in the broader ecosystem.
    • Build demos, webinars, white papers and tutorials about emerging technologies and industry developments.
    • Collaborate with internal teams on the product roadmap, market positioning, messaging and developer program initiatives.
    • Gain industry recognition and credibility as a regular attendee, panelist and keynote speaker at technology conferences, trade shows, and press events.
    • Deliver compelling presentations, product demos, sample solutions, technical blogs, and discussions to drive adoption of DeepSource.
    • Scale, extend and drive the global expansion of existing community-focused programs, for example Hackathons, User Groups, and Meet-ups.
    • Build relationships with community enthusiasts in the field to improve the experience of the open source developer community.
    We’re looking for someone who has:
    • 4+ years of relevant experience.
    • The ability to work cooperatively with, and gain the respect of, software developers.
    • Experience writing code, contributing to, and understanding of the community mechanisms of open source projects.
    • Excellent written and verbal communication skills.
    • Experience working with data science and analytics teams is a plus.

    Learn more about DeepSource here. We offer competitive compensation with meaningful stock options, a generous vacation policy, workstation of your choice,. to name a few of the perks.

    If you would like to be part of our team, send us any relevant work (GitHub, links to blogs, talks – anything you want to show to us) to jobs@deepsource.io.

    Apply Now

    Sr. Developer Advocate, IPFS

    Protocol Labs

    Remote
    Developer Relations
    9/13/2020 10:44 AM

    We seek a Sr. Developer Advocate who will help us support, connect, and grow IPFS’s many online and offline communities.

    IPFS is an open-source project that cares deeply about supporting its many communities -- from dweb developers, to browsers, to blockchain projects, to data storage hosts. Having healthy communities is critical for the long-term health of IPFS by ensuring that all contributors and users are welcome, engaged, and getting the help they need.

    As the IPFS Sr. Developer Advocate, you will be responsible for providing tactical support for our engineering community, creating our global community strategy, and executing this strategy on the ground. Day-to-day, you might help us respond to community support questions, coordinate online and offline events, update existing documentation and issues for accuracy, and manage a team of global community ambassadors. Week-to-week in this role, you might design and implement new community engagement programs, conduct community research, and work with our communications and events teams to plan larger conferences and other events. As a Developer Advocate, you will be the face of IPFS to the community and our communities’ advocate to the IPFS working groups. Through it all -- the tactical and strategic work -- your warmth and thoughtfulness will be needed to maintain welcoming spaces for our community members.

    This role comes with a tremendous amount of responsibility, but will also require you to get your hands dirty and execute. If you’re up for the challenge, we’d love for you to apply.

    As a Sr. Developer Advocate for IPFS, you will…
    • Manage developer community communications channels, including Slack, Matrix, Twitter, Discourse, Reddit, email lists
    • Respond to open-source questions & support requests from community members, and help triage support requests to redirect to the appropriate person or team
    • Synthesize product feedback from the community and share with the team
    • Run and coordinate online and offline community events
    • Develop written content to increase understanding and usage of the IPFS protocol
    • Create new community engagement programs to increase the size, reach, and health of our global communities
    • Create a global community strategy that incorporates your insights and research into successful community groups
    You may be a fit for this role if you...
    • Deeply understand distributed computing networks
    • Previously managed communities for open-source projects
    • Have experience with developer relations and developer support
    • Have a technical background, and can code in one or more languages
    • Have strong interpersonal, written, and verbal communication skills
    • Enjoy taking initiative to solve open-ended problems
    Bonus points…
    • Experience writing documentation or producing other content to synthesize and simplify technical concepts for technical and non-technical audiences
    • Have coordinated large events and conferences in the past
    • Have managed community grant or sponsorship processes
    • Experience with P2P,  blockchain, and dapp development tools and workflows
    Apply Now

    Social Media Manager

    Zero

    Remote
    Social Media
    10/10/2020 2:11 AM

    Big Sky Health’s Social Media Manager will be responsible for growing and maintaining our thriving community of social media followers, an active blog, and millions of monthly active app users. This role will also assist with development and execution of multi-channel marketing campaigns and oversee analytics and insights for Big Sky Health’s digital channels. In this role, you will:

    • Develop content and campaign ideas for Big Sky Health’s digital channels
    • Respond to all inbounds across social and online channels
    • Facilitate conversations—both public-facing and via DM—with our users on Instagram, Twitter, Facebook, our #ZeroFasting Facebook group, and other emerging platforms.
    • Partner with Big Sky Health’s nutrition advisor to ensure accuracy of replies to all health-related user questions
    • Manage and grow Big Sky Health’s blog, including posting content and responding to comments
    • Identify and share unique user stories that are surfaced on our digital channels
    • Engage with influencers and keep a log of all brand advocates
    • Maintain a repository of positive follower feedback related to key business categories
    • Complete weekly and monthly analytics reports for digital channels including, but not limited to, social media channels and our brand’s blog
    • Alert team to trending issues related to our products and the broader topics of fasting, alcohol moderation, and meditation
    What we’re looking for

    The individual in this role will enjoy a mix of direct fan engagement, internal process improvement, and insight sharing. If you’ve been looking for an opportunity to nurture a growing online community with the flexibility of working from anywhere, this role could be perfect for you!

    Skills that will help you excel in this role:

    • 3-5 years of experience managing digital ecosystems for brands, with a heavy focus on social media content development and community management
    • You have great judgment, and know when to ask for help versus running on your own
    • You’re able to adapt to a fast-paced work environment
    • You’re a great written communicator—hello, phenomenal grammar skills!
    • You’re able to master writing within the confines of a brand’s voice and tone
    • You’ve managed highly engaged online communities in the past
    • Bonus points: you’ve worked with a digital health company
    How to apply

    Please email your resume and cover letter to careers@bigskyhealth.com.

    We’ve got big dreams and an exciting roadmap that reflects that. Join us!

    Apply Now

    Community Success Manager

    Icebreaker

    Remote
    Community Management
    9/13/2020 10:17 AM

    As a Community Success Manager, you will report directly to the COO and manage enterprise customers. This is the first hire on the Success team.

    The first 15 hires are a company’s destiny. Not only will you drive higher customer happiness, retention, and expansion of Icebreaker’s business, but you’ll also build the foundation on top of which the Success team will grow. You’ll inform the direction of our platform by ensuring the entire company has a deep understanding of what our customers need. You’ll shape our company culture for years to come.  

    In this role, you’ll support Icebreaker’s enterprise customers, a group of large, distributed name-brand companies that use Icebreaker to build community, culture, and connection. Use cases include:

    • New hire onboarding
    • Trainings and workshops
    • Inter and intra team bonding
    • Happy hours and celebrations
    • Retreats and offsites

    We aspire to build a community-first culture and revolutionize the way people work. Join us!

    Our Dream Candidate
    • Expert relationship manager — Building and managing relationships is your jam. You are friendly, energetic, and warm. Your high emotional intelligence allows you to quickly build deep relationships. These qualities also make you an awesome teammate.
    • Systems thinker — You are strategic and analytical. You think in terms of process and systems, allowing you to manage multiple competing priorities at the same time. You also know there’s such a thing as too much process.
    • ‘Future of Work’ obsessed — You are obsessed with the future of work. You read about it. You talk about it. You might even write about it. COVID-19 has upended everything, and you’re hungry to define what comes next.
    • Embody our mission — Community plays an active role in your life. You know that companies are communities, too. You care deeply about giving all humans a sense of belonging.
    • Icebreaker evangelist — You absolutely love the Icebreaker platform and the human connection it enables. You see endless applications to build internal and external communities at companies, and want the world to know. If you haven’t used Icebreaker yet, come to a demo.
    You Will
    • Manage enterprise-level customers
    • Drive the entire post-sales customer lifecycle: onboarding, training, adoption, support, renewal, expansion, and relationship building
    • Consistently measure, track, and report on the health of your customers to identify opportunities for expansion and address potential issues
    • Build systems and processes from scratch, and see through their implementation in partnership with Icebreaker’s COO
    • Become an expert on work culture and leverage that expertise to advise customers on using Icebreaker to reach their goals
    • Partner with Icebreaker’s COO to build and run the newly formed Icebreaker Customer Advisory Board
    • Act as a voice of the customer: collect and synthesize feedback for our product team to validate (or invalidate) our product direction, and identify new opportunities
    • Prioritize customer experience with a focus on customer happiness and retention
    You Have
    • 4+ years of experience in customer success, client relationship management, or management consulting
    • A proven track record of success managing enterprise-level relationships
    • Experience establishing metrics and reporting on success metrics
    • Excellent people management, communication, organizational, and presentation skills
    • Expertise in community, culture, and connection — and a hunger to keep learning
    • Deep familiarity with — and dare we say love for — tools like Excel, Asana, and Salesforce
    • Ability to thrive in a fast-paced and ever-changing startup environment
    • Former startup experience a plus
    What We Offer
    • Compensation package includes both salary and equity
    • Medical and dental insurance benefits
    • Flexible, remote-first work environment
    • The opportunity to facilitate community and connection

    Interested? Send your resume and a short note about why this role speaks to you to Lisa Conn: lisa@icebreaker.video

    Apply Now

    Community Manager

    MATTER

    Remote
    Community Management
    10/10/2020 2:03 AM

    MATTER is looking for a community manager who lives and breathes our mission and exemplifies it in every interaction with the public. You not only know how to build and cultivate a community from scratch, but you care deeply about the quality of that community — from stoking participation around shared values like understanding and empathy, to setting a high bar for respectful and open discourse, to creating a membership vibe that’s unlike any other platform. Sure, growth is important, but quality is paramount.

    You are a versatile and avid connector and media consumer with 3-5 years of relevant experience. You have a strong understanding of the MATTER crowd, plus an uncanny ability to attract the right people into our universe. You’re a great communicator — both IRL and online — and you pride yourself on being energetic, curious, tactful, patient and fun. You know that building a community people want to be part of is hard work, and you’re here for it.

    ROLES & RESPONSIBILITIES

    You are the proprietor in the ‘café’ that is MATTER. Your remit is everything from attracting new customers and making them feel welcome, to making sure your current customers are stimulated and satisfied. This could include but is not limited to:

    • User outreach

    • Onboarding and other community engagement programs

    • Conversation seeding

    • Comment moderation

    • Community guidelines enforcement

    • Support and troubleshooting

    • Representing user feedback and needs internally

    • Product education and tutorials

    QUALIFICATIONS

    • An avid media and technology consumer with a background in journalism, social sciences, politics, psychology, tech

    • You have a heart for social impact and believe you can make a difference

    • You are calm, diplomatic and don’t get ruffled by dissent or debate

    • You are a leader in your field and geek out on community management

    • You challenge standard thinking with new ideas, approaches and solutions

    • Experience with Asana, Airtable is a plus

    • Customer service experience is a plus

    OTHER DETAILS

    • This will be a full-time position starting in the fall

    • Work is (obviously) remote and can continue to be, but you are expected to be available for meetings at North American East and West Coast times

    FINALLY, we can’t achieve our mission unless we have a diverse team. This encompasses all of the unique characteristics that make us human: race, gender identity, sexual orientation, age, religion, disability, education, political affiliation — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The through-line is always a shared sense of purpose and a commitment to values like honesty, tolerance, and empathy.

    We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

    HOW TO APPLY

    • Email join@willitmatter.com by close of business on August 14, 2020, with the subject line: COMMUNITY MANAGER ROLE followed by your name

    • Let us know in 500 words: If MATTER is your café, what kind of vibe do you set and how? What are people talking about in this café? What do you do if there is a kerfuffle among the customers?

    • Attach your CV

    Apply Now

    Social Media Manager

    Bevy

    Remote
    Social Media
    7/12/2020 1:16 PM

    About the Role

    We’re looking for a creative, highly organized Social Media Manager with a proven track record managing B2B enterprise social media campaigns. You should have proven experience creating content, executing well, and using analytics to measure results. You will be directly responsible for executing campaigns that drive conversation and engagement on our social channels. In addition to being responsible for daily creation and posting, you will focus on developing and executing an ongoing calendar of proactive content that mixes core brand messages, marketing campaigns, company news, and field marketing events. You will work with the marketing team to tailor content to help generate leads and report on the ROI.

    Responsibilities

    • Content strategy, creation, and curation: day-to-day strategy, calendar development and execution of targeted, brand-driven content for all Bevy and CMX channels including Facebook, Instagram, Twitter, LinkedIn, and others.
    • Create, edit, and animate video to provide compelling, education-driven content.
    • Social measurement and analytics: leverage internal and external measurement tools to analyze activity that informs program planning, as well as provide reports on performance, and continually find ways to improve.
    • Organize, maintain, and monitor video content on social platforms as our product matures.
    • Run social media campaigns, design experiments, develop content strategy, and execute social media content campaigns on a weekly and monthly basis.
    • Investigate and test new social channels to communicate with our existing customers and future prospects.
    • Create and scale social media content pipeline and deployment process to systematize the content creation pipeline.

    Key Performance Metrics

    • Audience Growth
    • Engagement
    • Content Reach
    • Leads

    Skills and Capabilities

    • Demonstrate creativity and documented immersion in social media. (Give links to profiles as examples).
    • Proficient in content marketing theory and application.
    • Experience sourcing and managing content development and publishing.
    • Ability to jump from the creative side of marketing to analytical side, able to demonstrate why your ideas are analytically sound.
    • In-depth knowledge and understanding of social media platforms, (Linkedin, Facebook, Twitter, Instagram, YouTube, Pinterest etc.) and how each platform can be deployed in different scenarios.
    • Excellent writing and language skills.
    • Working knowledge of the blogging ecosystem relevant for B2B enterprise solutions.
    • Ability to effectively communicate information and ideas in written and video format.
    • Exceeds at building and maintaining sales relationships, online and off.
    • Practice superior time management.
    • Team player with the confidence to take the lead and guide other employees when necessary. (ie: content development, creation and editing of content, and online reputation management).
    • Good technical understanding and can pick up new tools quickly.
    • Working knowledge of principles of SEO including keyword research and Google Analytics. Highly knowledgeable in the principles of “Search and Social.”
    • Functional knowledge and/or personal experience with WordPress CMS (self-hosted).
    • Winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
    • Ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.

    We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and the communities we serve.

    Apply Now

    Community Manager

    Udemy

    San Francisco
    Community Management
    11/15/2020 11:25 AM
    About the Role:

    Udemy is looking for a versatile and experienced Community Manager to build the strategy and oversee the daily engagement and operations of the Udemy Instructor Community. As one of Udemy’s largest and most valuable instructor programs, we will heavily rely on you to identify ways to further leverage the instructor community platform.

    About You:

    You will define and execute on the community strategy. You will also be a strong internal advocate for instructors, sharing trends and managing feedback loops. You’ll be the go-to problem solver and engagement driver for instructors in the community — embodying the Udemy voice and brand. Additionally, you are a self-motivated individual who can work well with others, but can also manage the platform autonomously.

    Here's what you'll be doing:
    • Define and champion the strategic direction of the community; identify and execute on areas of opportunity to refine and grow engagement for both English and non-English speaking locales
    • Oversee the day-to-day of the Udemy Instructor Community and our remote community moderators: overseeing and participating in conversations, addressing complex escalations, and iterating on our workflows and processes
    • Collaborate with teams across Udemy to create a center of excellence to initiate, launch and manage community programs such as curated discussion posts, product updates, and engagement opportunities
    • Identify and share trends, pain points, and community sentiment
    • Generate ideas for new community content with the opportunity to develop this content end-to-end
    • Own the relationships with third party vendors used for the community, such as the community platform (Khoros), front end development contractors, and our remote community moderators
    • Act as an intermediary with Khoros to perform provide technical maintenance and operational updates, perform regression testing, and manage the community structure features within the Admin console
    • Track and analyze engagement metrics for the community
    We're excited about you because you have:
    • 4+ years experience in a Community Management role
    • You’re strategic and tactical - and gain stakeholder advocacy through qualitative and quantitative data
    • Experience in forum moderation, management, or engagement
    • Excellent written & verbal communication skills
    • Strong sense of empathy for customers
    • Strong project management skills
    • Thrives on working independently and proactively
    • Experience in fast changing environments
    • Technical experience managing the Khoros platform
    • Working knowledge of HTML, CSS, Javascript, and/or FreeMarker is a plus
    • Knowledge of international communities is a plus
    Apply Now

    Community Manager

    Netflix

    Los Angeles
    Community Management
    11/15/2020 11:22 AM

    This role requires a witty, creative and highly organized person to lead the day-to-day platform management for Strong Black Lead social handles. This person should have a passion for Black culture and entertainment, even if the work they’re currently doing is focused on targeting the Black audience. It’s most important that they can authentically relate to the community they’re managing and the content/copy they’re producing, because they too understand what it means to be a Black person in the United States. This person is up to date on marketing trends, knows the most impactful influencers in the space, and is driven by growth and engagement of our various platforms. Needs strong editorial judgment, sharp copy-writing skills, deeply values organization, and has the ability to make quick decisions/react to social conversation in a way that elevates the Netflix brand.

    Key Responsibilities:
    Overseeing the Writer’s Room:
    • Assignment of short and long-term writing projects
    • Oversight of any/all community management contributions made by writers
    • Handling of resource asset management (including cuts of relevant titles)
    • Acting as the main point of contact for freelance writers
    Directing daily editorial execution, which means:
    • Staying aligned with SBL managers to ensure relevant content is being produced and delivered in a timely manner
    • Ensuring all posts go live across all channels accurately, and at the right date/time
    • Maintain the voice of Strong Black Lead throughout all channels,
    • Monitoring all SBL social media properties (Facebook, Twitter, Instagram)
    • Creating and executing editorial calendars via AirTable
    • Overseeing the production of day-to-day assets, as well have the competency to provide actionable feedback to writers, video editors, and other partners
    Handling all community management responsibilities, focusing on:
    • Drafting and posting reactive tweets, Instagram and Facebook comments (with increased volume at tentpole moments)
    • Proactively commenting on relevant talent/influencer pages in the SBL tone of voice
    • Tracking and regramming posts from relevant Netflix talent and fans on Instagram (including drafting copy)
    • Flagging any noteworthy (positive or negative) audience content
    • Noting platform updates and trends as they happen and make corresponding recommendations for the brand
    • Creating weekly reports with data partners that support the trajectory of content and tone
    Assisting SBL Managers with larger editorial initiatives as needed, by:
    • Supporting post-production of long-form assets
    • Helping with relevant talent request documents
    • Assisting managers with long-term content planning
    Apply Now

    Technical Community Builder

    Camunda

    Berlin
    Community Management
    11/15/2020 11:19 AM

    The Camunda Developer Relations team exists to serve the Camunda developer community, from internal employees to Open Source contributors, Enterprise customers, and the broader tech community.

    It is our goal to provide opportunities for developers to be more successful by making them aware of our solutions, enabling them to be successful through great experiences, and fostering a culture of collaboration.

    Now we are looking for a Technical Community Builder to join our team and help us to engage our internal and external community.

    What you’ll be doing:
    • Own the internal standards for how we interact with our community via our current platforms (e.g. Slack, Discourse, GitHub).
    • Create an established path for our open source maintainers, product managers, and DevRel professionals, among others, to engage with our technical community.
    • Establish and maintain external rules of engagement for the community (e.g. setting up badges in the forums, outwardly recognizing and amplifying the work of contributors, etc.) as well as the maintenance of these channels with help from others throughout the company.
    • Identify and vet external channels where we can engage with our community (e.g. StackOverflow, Twitch, etc.)
    • Track broader patterns and topics you’re observing from various platforms to help shape the direction of the DevRel team as well as future features for Camunda products.
    What you’ll bring along:
    • You’re tech-savvy. You’re able to learn the high-level technical information about how the product works and how everything fits together
    • Once you reach your technical limits, you’re able to quickly identify the right Camundo(s) to connect with the community members.
    • You’re able to identify success metrics for each of the initiatives you’re involved in and quickly decide within a few iterations whether a particular way of approaching a problem (e.g. introducing new badges in the forum to help with community engagement) is going to be successful or if another approach is necessary.
    • You have clear communication skills -- written as well as verbal
    • You’re comfortable working asynchronously with teams and cross-functional groups across timezones to accomplish a singular goal
    • You execute work in an autonomous way with little assistance
    Apply Now

    Head of Executive Community

    Reforge

    Remote
    Community Management
    11/15/2020 11:13 AM

    The Head of Executive Community is an opportunity for someone passionate about building communities and networks to be at center of the world's top tech leaders (including Slack, Uber, Pinterest, Atlassian, HubSpot, LinkedIn, and more).  As part of this role, you will lead the definition, development and growth of Reforge's executive communities across Product, Marketing, and Engineering functions.   This person's development of our Collective/Exec community will be key to unlocking a strategic part of the business that we think will fuel engagement and growth for our participants, further differentiating Reforge as 'the' place to go for accelerating your career in tech.

    Reforge was founded by Brian Balfour (former VP Growth @ HubSpot, 3X venture backed founder) and includes key advisors (Andrew Chen, Managing Partner @ Andreesen Horowitz, former growth @ Uber) and Russell Glass (Former founder/CEO Bizo - acquired by LinkedIn). We are a remote first company and welcome team members based in the US. We offer competitive salary, benefits, flexible vacation, minimal travel requirement, continuing education support and more.

    Reforge is an 8-figure revenue, profitable company that has averaged close to 100% YoY growth over the past 4 years and an average NPS for our programs is 65 .

    ABOUT REFORGE

    Our professional world is changing faster than ever. This accelerating change creates more opportunity, but how we as professionals capture this opportunity is lagging far behind. Professional development and masters level education is a lifelong endeavor, however there is a growing gap of what professionals want/need and the existing options available.

    Our mission is to help motivated tech practitioners do the best work of their careers. By distilling the hard-earned insights from the top leaders in tech, offering a supportive community, and providing key guidance, we enable our participants to drive real results, increase their impact, and lead with confidence.

    We work with the leaders of the fastest growing and most innovative companies such as Uber, Pinterest, Atlassian, and HubSpot to teach frontier topics to today's emerging leaders. Our programs focus on:

    • Results over certifications
    • Going deep, rather than skimming the surface
    • Continuous learning, over static expertise

    In just a couple of years, we've built a thriving community of emerging leaders solving problems at Airbnb, LinkedIn, Salesforce, Amazon, Facebook, New York Times, Peloton, Stitch Fix, and many more. Here are just a few comments from our alums:

    “I got my MBA at Berkeley, but this program has been more transformational for me then the entire two years I spent there. Thank you!”

    “Reforge has easily been one of the best investments of time and money I've ever made in my professional development. I love how the course codifies what I've been doing for the last four years as VP of Marketing.”

    “Reforge is easily the highest quality professional skills program out there. If I had to choose between attending an unlimited number of industry conferences, versus going only to the Reforge, I'd choose Reforge without hesitation.”

    WHY THIS ROLE IS UNIQUE
    • Reforge Network - The role will be the central figure in our community of experts (VP's at top tech companies).
    • Inside View Of Tech - The role is an interesting way to get an inside view of strategies from leading tech companies. You will get to learn from the leaders, see across multiple companies, and become the knowledge expert in some frontier areas in a very short period of time.
    • Brand - Reforge has a top tier reputation within the technology community. Former employees have gone on to roles at Google, Stripe, and other leading companies.
    • Early Stage Startup - For those interested in early stage startups, Reforge is a rare opportunity to join early (30 people) without taking on product-market fit, distribution, funding or compensation risk.
    WHAT YOU'LL DO
    • Define and develop our strategy for our VP and C-Level exec communities across the Product, Engineering, and Marketing functions.
    • Design and facilitate compelling online or in person gatherings to cultivate deep relationships and insights between community members.
    • Learn about members' personal and professional aspirations, and leverage the resources, and leverage our network at Reforge to help fulfill those aspirations.
    • Codify the principles and guardrails of the community, including how members are invited, admitted, and graduated from the group.
    • Experiment with new initiatives, establish repeatable playbooks for the ones that work, and help expand the executive community to other industry functions.
    • Track and report on community engagement metrics on a regular basis.
    WHO YOU WILL WORK WITH
    • Reforge Subject Matter Experts and EIR's - Leaders at companies like Pinterest, Uber, Atlassian, Google, LinkedIn, and more.
    • CEO - You'll work closely with the CEO, Brian Balfour, as new Program production is our top priority. Learn more about Brian here: https://brianbalfour.com
    • Head of Program Ops - You will collaborate closely with our Head of Program Ops, Sara Caldwell, who is responsible for operations for the operations of our educational programs.
    WHAT WE ARE LOOKING FOR
    • Deep strategic insights on how to create a differentiated community of top performers.  Your answers go far beyond starting Slack groups and hosting events.
    • An extrovert at heart—you find deep satisfaction in creating meaningful connections between others.
    • A strong group facilitator.  You know how to ask engaging, deep, and probing questions to draw insights out of others.
    • Structured and concise written and verbal communication.
    • (bonus) A power user of tools like Slack, Airtable, Zapier, Notion, and other no-code solutions to help operationalize and automate.
    • We are open to a variety of backgrounds including venture capital, executive coaching, community, operations, events production, business development, recruiting, management consulting, product management, marketing and others.
    BENEFITS

    The internal mission of Reforge is to create an environment where you create the best work of your career. In order to do that we offer:

    • Flexible/Distributed Work Environment - Everyone does their best work in different environments. We operate as a distributed-first team and offer financial support that enables you to create the schedule and environment that fits to you.
    • Professional Development - We focus on a culture of learning. We offer full financial reimbursement for almost all professional development interests and efforts.
    • Benefits - We offer top rated health, vision, and dental insurance. We cover 100% of monthly premiums for employees, and 70% for dependents.
    • Salary + Equity - We offer highly competitive salary and equity inline with top tier technology companies.
    • Flexible PTO - Having plentiful “off the grid” time is a key to doing your best work. We offer flexible PTO. Take time when you need it. Everyone must take at least 15 days per year, and we highly encourage more.
    Apply Now

    Online Community Manager

    Standing on Giants

    London
    Community Management
    11/15/2020 11:10 AM

    We have four vacancies available in our community management teams, delivering services to globally recognised brands.

    As a Community Manager, you will implement the Online Community Strategy through managing the daily activities of the Client’s online community in your language territory. You will ensure that the community is a safe and healthy environment for its members and you will facilitate engagement in line with the Community purpose. You will be supported by our Head of Community.

    You will be hard-working and quick to learn. Highly self-motivated – you’re the kind of person who’s always striving to do better. If you have an open, honest and collaborative approach to your job, you’ll fit right in.

    Responsibilities

    Community strategy implementation:

    • Support the Head of Community to create the online community management strategy based on the SoG methodology and in cooperation with the Client
    • Lead the implementation of the agreed community strategy for their language community to meet defined objectives

    Community Management:

    • Run the community on a daily basis in line with SoG community management methodology to create a safe and healthy environment for members and facilitate engagement in line with the defined strategy
    • Act as an advocate of the brand in the community, as well as an advocate of the community within the brand, engage in dialogues with members and answer questions where appropriate, providing a superior quality of customer service and support to the community
    • Deal and communicate with community members during crises, unstable or abusive behaviour applying SoG’s methodology for member education
    • Monitor and analyse community performance to ensure agreed KPIs are being met and send regular quantitative and qualitative reports on the community’s progress to the Client.
    Requirements

    Skills & Experience

    • Fluent in English and either, Italian, Spanish or Arabic
    • Excellent communication skills especially in writing, including editing and content creation
    • Outstanding engagement skills including promoting productive behaviours, being relentlessly positive and effectively managing conflicts
    • Great listening and influencing skills; high emotional intelligence
    • Strong analytical skills, including data collection and reporting
    • Effective organisational and prioritisation skills
    • Technical skills including community platform, google suite and Mac knowledge is an advantage
    • Experience in running or managing online communities (forums) or similar client-facing operational experience

    Nice to have

    • Experience in the game, mobile & tech industry is a plus
    • Good cultural understanding of the United Kingdom and the country your community is based in
    • Knowledge of other European languages

    Location

    Location independent, with regular meetings in London, UK.

    Apply Now

    Community Engagement Manager

    SAWO

    Bangalore
    Community Management
    11/6/2020 4:19 AM

    They are looking to on-board a Community Engagement Manager for SAWO and the location is open to Bangalore Mumbai and Delhi.

    If you are a tech-savvy professional, experienced in social media, PR and promotional events, they would like to meet you. The ideal candidate has exceptional oral and written communication skills and can develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with the community.

    They are an equal opportunity employer and the pay is competitive to the market standards.

    Responsibilities
    • Identify key community leaders across the globe [specifically in India] to be strategic partners and onboard them into our programs.
    • Set and implement community engagement campaigns to align with marketing and media strategies.
    • Track, analyze, and communicate key quantitative metrics to develop and execute against partnership goals.
    • Organize and participate in events to build community and boost brand awareness.
    • Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
    • Liaise with Development and Sales departments to stay updated on new products and features.
    • Build relationships with tech influencers, academic and cultural communities, STEM communities, potential customers, industry professionals and journalists.
    • Stay up-to-date with digital technology trends.
    • Liaise amongst communities to create and nurture relationships for SAWO Labs.
    Does this sound like you?
    Must have:
    • 4 to 8 years work experience working with community engagement - online/offline marketing, engagement, networking and relationship building with developers.
    • Past experience working with a start-up and a growing company.
    • Past experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series or writing an email, newsletter).
    • Excellent verbal and written communication skills.
    • Ability to identify, track and interpret online and offline engagement metrics .
    Preferred:
    • Past experience working with B2B or Tech or SAAS products.
    • Past experience growing and managing a team from scratch.
    Candidate Attributes:
    • Extrovert and a pleasant personality.
    • Self starter.
    • Growth mindset.
    • Passionate about the technology space.
    • Adaptable
    Apply Now

    Audience Development Manager

    Morning Brew

    New York
    Community Management
    11/6/2020 3:57 AM

    Morning Brew is looking for an Audience Development Manager to join our team. While this position is based in New York City, all Brew employees are currently working remotely until further notice.


    Reporting to the Director of Growth, the Audience Development Manager will play an integral role in developing Morning Brew’s audience development efforts and acquisition strategy across Morning Brew’s franchises: Morning Brew daily, Emerging Tech Brew, Retail Brew, Marketing Brew, Business Casual (audio) and our upcoming lifestyle franchise.


    Responsibilities

    • Drive the company’s audience development strategy across franchises

    • Work closely with the content team to develop, execute and report on editorial initiatives

    • Provide reporting to the content, revenue, and product teams with actionable insights

    • Work with engagement editor to effectively package and promote content across franchises

    •Own and optimize all reader touch points - referral program, onboarding, re-engagement, on-site interactions, etc.

    • Think creatively about organic growth+engagement methods across franchises

    • Identify new distribution channels to increase traffic to MorningBrew.com


    Qualifications

    • 3+ years of experience working in audience development, growth, or marketing

    • Strong understanding of and passion for the digital media landscape

    • Proven track record of ideating and executing growth and content initiatives

    • Ability to turn audience and engagement data into actionable insights and communicate ideas effectively


    About Morning Brew

    Just so we're clear: we're not a coffee company.

    Morning Brew is a New York City-based media company that’s disrupting the traditional business news landscape. Our goal is to make the business world more engaging for the modern business leader through relatable and digestible content. Plus, we’ve got some other cool stuff in the works.


    Perks

    - Fast-paced and challenging environment that’s built for a passionate, lifelong learner.

    - Full-time position with Competitive salary.

    - Health, Vision and Dental insurance with a portion of monthly premium covered.

    - 401(k) plan with employer match.

    - Generous vacation and paid time off policy.

    Apply Now

    Head of Community

    Dispo

    Los Angeles, Remote
    Community Management
    10/22/2020 10:19 AM

    Call us crazy, but Dispo aims to restore joy to the experience of photography. In fact, we aim to restore joy to modern life. Our generation is the first generation that cannot remember a past without cell phones and social media. I am not shocked that my love for the delight and surprise of disposable cameras is fun for everyone. A digital disposable camera experience allows us to reclaim our lives from our phones. Waiting for developed photos is like Christmas morning. And it allows us to use cameras to live in the moment and tell stories again. Our goal is to become the world’s home for photography’s ultimate purpose: storytelling and connection making.

    Come join my team and live a little- or a lot.

    -David

    TLDR
    • Come build the Dispo community
    • You will have significant autonomy to build the internet’s most joyous, authentic community
    • You will report to the CEO and work hand in hand with all teams
    Who are you?
    • You are a creature of the online world
    • You have made lots of friends online across multiple platforms
    • You have moderated and built communities
    • You have worked in community building professionally for multiple years, managing and building teams
    • You are kind and patient but also assertive and firm in your beliefs
    What else?
    • You are excited to nurture community from new friends to old
    • You will have an ear to the ground, ascertaining community sentiment and generating feedback and ideas for design/eng teams
    • You feel capable leading mission critical trust and security decision making in consultation with the team
    • You can nurture app culture by liaising with social media and marketing teams
    Comp
    • Generous equity
    • Generous vacation
    • Generous benefits
    • Generous food
    • Generous what else? Massages? You are an early employee. Just ask.
    Apply Now

    Director, Community

    Venafi

    Remote
    Community Management
    10/21/2020 10:00 AM

    Venafi is looking for a Director/Senior Manager, Community to work closely with the Senior Director, Community doing all of the above for our community of Warriors. Are you passionate about making a positive impact and protecting the world from cybercriminals? If so, you may be a natural Venafi Warrior!

    How you’ll be protecting the world:
    • Work with the Senior Director, Community to define and execute on the community strategy, roadmap, and success metrics.
    • Develop a community content strategy. Manage and execute on that strategy.
    • Work closely with the Senior Director, Community on building the internal engagement strategy, and working with internal teams on community engagement.
    • Work alongside Senior Director, Community to build community programs like a User Group Program, Top Contributors Program, or Community Mentorship Program
    • Engage regularly with our amazing community members, providing them with any community-focused support and resources they need. Focus on nurturing the community to ensure its success.
    • Constantly gather feedback from the community and voice that feedback to the appropriate internal teams.
    • Identify opportunities to surprise, delight, and show our community members how much we appreciate them.
    • Help plan and run any/all community events throughout the year.
    • Manage and regularly update all community data including tracking metrics, community activity, etc.
    • Update and manage all internal and external community documentation.
    • Run community onboarding and offboarding.
    • Escalate and flag issues to Senior Director, Community as needed.
    You are a great fit for this role if you:
    • Have 5+ years in Community Management with experience with Community Programs, such as User Groups or Top Contributors
    • Are a strong communicator and writer. Being successful in this role will require you to excel at both internal and external communication.
    • Have experience working with individuals from different areas of the world and a basic knowledge of various cultures and customs.
    • Are passionate about being a community and customer advocate. You understand why customer voices are so important.
    • Are flexible and can adapt quickly when priorities change.
    • Have experience working with a B2B community.
    • Are an incredibly organized master multitasker.
    • Have experience working with various online community platforms and tools.
    • Know how to set goals, prioritize, and maintain focus when it comes to deadlines.
    • Have fantastic interpersonal skills, are a great listener, and are extraordinarily empathetic.
    • Are willing to go the extra mile to serve our customers.
    • Have a good technical understanding and can pick up new tools quickly.
    You are a REALLY great fit for this role if you also:
    • Have additional experience in any of the following: Project Management, Customer Success, Customer Support, or Event Planning
    • Have people management experience
    • Have experience working with external vendors (software, swag), setting up SOWs, and submitting POs.
    • Are comfortable using project management software, such as Trello, customer support software, such as Zendesk, and collaboration software, such as Confluence.
    • Have experience creating/pulling reports in Salesforce and/or Domo and working with various forms of data.
    Apply Now

    Community Manager

    Sonocent

    Leeds, UK
    Community Management
    10/11/2020 10:37 AM

    We’re looking for an experienced Community professional to take ownership of creating a self-sustaining community of superfans across our industries and with our target personas. Your goal will be to drive awareness of Glean’s mission to improve the lives of millions of learners — whatever the challenges they may face. You will be a force to be reckoned with in creating momentum and delighting customers and prospects alike.

    About this role

    Everyone at Glean believes that the technology we create can be a power for good, empowering any learner’s ability to succeed. To do this, we need to be driven by the experts in our field, our customers and influencers. We think that the Glean brand should be people-powered and we use our community efforts to stay connected with and learn from our key personas. As Community Lead, you will drive your vision of community forward; filling the role as both our customer champion within the wider Marketing team and our brand ambassador with prospects and customers.

    Community should amplify our thought-leading conversations about note taking, learning, and support for learners within our target markets to help us achieve our ambitious Growth targets. The role offers significant autonomy in developing strategies and managing our community efforts, with the potential to work across multiple markets. We’ve made a start, but we need you to see the bigger picture and drive community growth at an unprecedented rate.


    Responsibilities
    Community Vision
    • Strategise and then build engaged, self-sustaining communities of our key personas that bring long term value to the business.
    • Define key metrics that will help measure reach, traffic and engagement to understand and improve upon the brand experience.
    • Ensure a consistent and enjoyable user experience during every interaction with the community.
    • Aggressively increase engagement and membership with a range of strategies, tactics, and across multiple channels.
    Owned Brand Events
    • Make our owned brand events the go-to source of information in the Community and industry.
    • Execute and promote our owned brand events for increased awareness of Glean across our markets.
    • Contribute and align to our ongoing marketing campaign plans.
    Influencer & Advocate Strategy
    • Develop an influencer and advocate strategy that helps grow the reach of the community and brand.
    • Build relationships with key influencers and advocates in order to identify opportunities for the community and for developing social proof.
    • Identify cross-departmental opportunities to seek out content contributors for owned brand and external events.
    • Network extensively across the industry and relevant markets to proactively identify and meet new influencers.
    Research & Insight
    • Run surveys and gather research on community opinion related to marketing campaigns and company research.
    • Distribute relevant insight to stakeholders across the business.
    Requirements

    What we’re looking for

    • Essential: Demonstrable experience of managing and growing a community
    • Preferable: Experience of working with a North American market and/or SaaS product
    • Highly experienced and engaging networker
    • Broad marketing portfolio with skills in email, social, and content writing  
    • Skilled written and verbal communicator
    • Excellent people skills with ability to build and maintain valuable relationships  
    • High levels of empathy and self-awareness
    • Tenacious, proactive, innovative
    • Unafraid to define a vision and create urgency in achieving your goals
    • Skilled stakeholder and project manager
    Apply Now

    Community Specialist

    Tableau

    London
    Community Management
    10/11/2020 10:32 AM

    The Tableau Community represents the very best of what data people can be. When we come together, we create a vibrant place for all data lovers to learn, share, and most importantly, connect. As the Community Program Specialist in EMEA, you will  help support and drive engagement with Tableau’s Community in-region. You will support the growth and operation of existing community programs and initiatives (including Tableau User Groups,  Tableau Academic Programs, Tableau Recognition Programs) as well as innovate and create new ways for our community to connect. You will actively engage with community groups and champions, representing the face of Tableau.

    What you'll be doing...
    • Leverage global programs and efforts - develop and drive the community engagement for the EMEA region, helping Tableau drive impact and achieve our goals
    • Develop and evolve existing User Group programs to scale and drive against engagement metrics
    • Lead local Academic program efforts to increase activations and engagement
    • Develop relationships and engagement opportunities with regional champions including Tableau Zen Masters and Ambassadors  
    • Support Community representation and participation in regional events
    • Act as the main Tableau point of contact for all community members and connect them with different parts of our organization
    • Represent Tableau and the Community team to our audiences, via workshops, presentations and community calls
    • Educate and integrate with the Marketing and Sales teams to extend impact
    • Closely collaborate with the Regional Centre of Expertise to extend Community impact in the region
    • Engage with the Tableau Community on social media platforms
    • Conduct analysis and reporting on regional community engagement success metrics
    • Support community team efforts to reach new audiences (developers, internal communities)
    • Maintain a calendar of outreach activities, including community events, workshops, appearances and other communication opportunities
    Who you are…
    • A people person. Ready to engage with our customers and community. Strong interpersonal and teamwork skills
    • Entrepreneurial. The ability to own projects from start to finish. Willing to take risks and pursue new ideas even when they go against how things have been done.
    • Excellent Communicator. Strong presentation skills and comfortable with public speaking. Excellent writing ability, including the ability to communicate technical concepts. French/German Language skills a plus..
    • A Data Person. Not afraid of getting your hands on data. You love diving and to see what you can find.  1+ year of Tableau experience (or experience using Excel or other analytics products to analyze and communicate data). If you have a Tableau Public Profile, please share it with us.
    • Collaborative. A team player interested in working with people with varied backgrounds and interests.
    • Languages: French/German preferred but not essential
    Apply Now

    Community Operations Manager

    Public

    Remote, New York
    Community Management
    10/3/2020 2:53 AM

    We’re looking for a Community Operations Manager to support our rapidly growing community of investors. You’re excited to immerse yourself in a social network that centers on investing, business news, and financial literacy, and enjoy both the people-first interactions and behind-the-scenes maintenance required to keep communities operating smoothly. Past experience in a community or people-facing role is a plus.

    This role is remote for the time being, but will eventually be based in our New York office.

    Key Responsibilities:
    • Enhance the new member experience. You’ll bring a personal touch to welcoming new members to our community, nurturing enthusiastic newcomers into active participants and driving excitement along the way.
    • Keep the community flywheel turning. You live and breathe what’s happening on Public. You lead by example, encouraging thoughtful commentary and dialogue, and moderate activity that doesn’t belong.
    • Delight the Public community. You keep the excitement buzzing by proactively sending swag and other perks to our community members.
    • Keep a finger on the pulse. You keep track of noteworthy people and conversations that are happening on Public. You’re detail-minded and know how to keep the behind-the-scenes looking sharp.
    Benefits:
    • Be part of a company with a real mission you can be proud of.
    • We operate on clear principles that guide our decisions and how we operate.
    • We are growing rapidly, but are still at a size where you will learn A LOT. This role can be a catalyst to grow your skills and experience.
    • We offer great health care plans and pay the full premium for you, your spouse, and kids.
    • This also counts for dental and vision.
    • Commuter benefits are offered as well.
    • And a 401k with matching from the company.
    • Additionally, you can pick your own computer.
    • And receive a corporate card to pay for things you need to get your work done.
    Apply Now

    Community Manager

    Notion

    San Francisco
    Community Management
    10/1/2020 9:33 AM

    We're lucky to have a vibrant, creative community building all kinds of cool things with Notion. They host online and offline events, make videos, share advice and templates, translate marketing into other languages, and so much more. This global community plays a huge part in inspiring users in ways we never thought possible. Right now, this is overseen by just one person. We're looking for a natural community leader to join us to grow this movement worldwide.

    What You'll Do:
    • Scale. You'll help us plan and execute ways for us to scale our community programs while retaining the same positivity and kindness felt in the community since early on. This requires a lot of detail-oriented logistics - from setting up webinars and email campaigns to polishing templates and moderating forum conversations.
    • Empower. We have a group of passionate, generous leaders in the community who lead local Notion groups around the world. We want to make sure they have all the tools to succeed, stay in close contact with the team, and are motivated to grow together with us.
    • Build. Devoted members of our community have created an enormous amount of resources for all kinds of Notion uses cases, levels of experience, and different languages. You'll collaborate with creators around the world to surface the best content on our platforms and build out our own hub for community creation and interaction.
    • Listen. You'll constantly monitor and participate in conversations about Notion across the internet, and among our power users, surfacing sentiment, exceptional user-generated content, and feedback from both new and power users. You'll share insights and lessons directly with the team to influence product development, marketing campaigns, and more.
    • Test. The faster we can figure out what works, the sooner we can provide more value to the community. You'll identify metrics that actually map to our goals, use them to figure out what programs we should invest in, and relentlessly iterate.
    What We're Looking For:
    • You're a Notion power user. You're comfortable building relational databases and sharing your own templates. You've watched dozens of the advanced tutorials on YouTube and been to at least one Notion meetup.
    • You're already an evangelist. You enjoy helping people set up their Notion workspaces and spend a time teaching folks how to use the product or answering questions.
    • You've built significant communities. You've helped create or moderate a vibrant community for yourself or a company before. You come with a toolkit of tactics to do this again for us. You love connecting people and helping others when the opportunity arises.
    • You're analytical. You know how to conduct experiments, understand metrics in a tool like Amplitude, and create reports.
    • You're comfortable with video. You've created videos on YouTube or Loom and hosted webinars for a company. You're charismatic and easy to understand on video.
    • You're familiar with social platforms. You're experienced with tools like Facebook Groups, Slack, Discord, and Telegram. You stay up to date with the latest tools that could help us foster stronger community.
    Bonus Points If:
    • Aesthetics are important to you. You like what Notion has done with the brand so far, but you have your own creative convictions too — most of us are artists in some respect ;)
    Apply Now

    Community Manager

    Circle

    Remote
    Community Management
    9/30/2020 11:48 AM

    We're hiring our first community manager at Circle. But, this isn't your average community role. 🤓

    Circle is building the modern community platform for every creator and brand in the world: think "Shopify for creator/brand-led communities". We make it really easy for creators and brands to bring their discussions, membership and content all into one place.

    We have big dreams for where to take our platform, and here's the thing: our customers are community-builders themselves. Naturally, this means we're investing heavily into our own customer community here at Circle (whoa, meta!).

    The purpose of our customer community is to support our current customers with:

    • Education around community-building (think live webinars, events, and expert interviews)
    • Valuable relationships and connections
    • A place to see how other community builders are using Circle and get tips and tricks on how to use the product.

    We're looking for someone to lead the way for our community builders.

    This is a remote role, and we're a 100% remote team of 10 (and growing!) based in the U.S., Czech Republic, Canada, India, New Zealand, and Macedonia.

    Responsibilities

    The TLDR: You'll be building out our community + helping our community builders succeed.

    Some of your responsibilities would include things like...

    • Create a high-touch onboarding experience for new community members. You'll build systems to ensure that each new member immediately gets value from the community. For instance, during onboarding we may have a questionnaire to gather information that we can use to make sure they get what they need from the community.
    • Deliver and coordinate ongoing education around community building:
    • Organize expert Q&As, coaching calls, sessions for members to show-off their communities, and deep dives on community building topics.
    • Highlight examples of different Circle use-cases (i.e. microschools, memberships, etc.)
    • Maintain a calendar/schedule and healthy cadence of content.
    • Create processes for generating case-studies from community members and sharing them with the community. (In all formats, text, posts, videos, Q&As, etc.)
    • Show everyone how to best use Circle, the product. Organize fun, lively discussions, events, webinars, and case studies around using the product.
    • Maintain a CRM of the members in the Circle community so that we can better serve them. Specific examples could include things like making relevant introductions, ensuring they know about educational content in the community that’s a good fit for them, providing opportunities to connect them w/ other collaborators/partners/etc.
    • Be an advocate for the community with Circle. Collaborate with Product, Customer Support, and Marketing on new product updates and feature announcements
    • Be present and available for our community members. Generally, just be highly responsive and available to community members. As an example, make sure all posts and comments receive multiple, high-quality replies, in a timely manner.
    • Lead and synthesize lessons about community building for our customer community. Our customers are community-builders themselves. And they look to us for guidance on best-practices.
    • Work with the Circle co-founders to define KPIs for the Circle community. Specifically, what success is and how it should be measured.
    Who we're looking for

    Well — hopefully, it's you!

    • You've built some type of an online community before.
    • You have experience teaching online (or in person.) This could include delivering webinars, live presentations, coaching, creating courses, writing. And you've helped people get some type of results.
    • You're familiar with online community tools (even better if you've played with Circle!) Or, you're comfortable learning them quickly.
    • You have excellent writing skills. A large part of this role will be about communicating, both in the community and within our team here at Circle.
    • You've managed a content calendar before. And been on a regular schedule of creating content.

    If you're on the fence about applying, we suggest you apply. The best community leaders come from all types of backgrounds and often have less traditional paths. Here's are a few examples of experiences that could be useful in this role:

    How to apply

    👋 If you're interested in applying, please email our co-founder Andrew Guttormsen at andrew@circle.so. Feel free to include a quick note about why you're interested in the role, and links to any relevant prior work experience. Thanks!

    Circle is a safe and open work environment for everybody. We particularly encourage you to apply if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQIA community.


    Apply Now

    Community Manager

    Airmeet

    Remote
    Community Management
    9/28/2020 12:42 PM
    What are we looking for?
    • A strong community Manager who can influence communities to use Airmeet. Is well connected in the community ecosystem.
    • Should have experience in managing communities preferably Tech communities
    • Should have a strong online presences on social platforms/blogs/community
    • Should have organized events small/big
    • Prior event / webinar / podcast moderation experience.
    • Has about 5-7 years of experience.
    What can you Expect in the role?
    • Build and engage online communities of knowledge professionals.
    • Define and Drive content/community acquisition strategy to grow product reach in relevant customer segment
    • Engage with influencers and business leaders in technology/business domains.
    • Plan and execute online events, talk shows, fireside chats with guest speakers from the startup / business domain.
    • Represent Brand at relevant events, conferences etc. Build partnerships.
    • Craft compelling messages across marketing channels
    What additional skills will help you stand out?
    • Pro-active ownership
    • Extrovert personality & interested in building authentic relationships
    • Flexible with work challenges & processes
    • Interested or passionate about a hobby/topic of interest.
    • Self-disciplined & motivated
    • Ability to hop on quick calls & lead with confidence
    • Excellent communication skills
    • Background in design and copywriting is a plus
    Why Join Airmeet?

    Let’s talk facts.

    The world is going remote and the future of work is distributed. In such a world, learning from your peers, engaging with your tribe & building authentic professional relationships would be the key part of every knowledge professional’s life.

    At Airmeet, we are laser-focused on creating the world’s best virtual events experience by designing India’s next big SaaS product company and building a unicorn (or a decacorn?) in the process.

    We believe in 100% ownership & flexibility of how & where you work. As a remote-first startup, we look for only the best of the best people around the world.

    Are you an A-player looking to hop on board a rocketship that’s locked, loaded & ready to blast off?

    Apply Now

    Digital Community Manager

    Wyze

    Kirkland, Washington
    Community Management
    9/13/2020 10:53 AM

    One of the most enduring mottos of Wyze is to be friends with our customers. The

    Community Team has a great passion and deep love for our community. We nurture

    and form lasting relationships between Wyze and our customers. Many of these

    customers become regulars that you will become familiar with over a period of months

    to years.

    This team functions as the voice of the customer and passes information

    between the community and appropriate Wyze teams. Strong empathy with solid

    boundaries are key traits for any person joining this team. Team members will

    need the ability to separate acute customer frustration from their perception of the

    customer as a whole. Many of our strongest supporters were once unsatisfied

    customers needing to be heard. Part of the role is maintaining a platform for customers to

    provide feedback that can help Wyze improve our products and services.

    The Community Team facilitates communication both externally and internally with

    engagement-heavy roles. Our consistent work with different Wyze teams allows us the

    scope to facilitate discussion about upcoming projects with aligned or conflicting

    directions. Often, the Community Team is in a position to speak about how company

    decisions will or have been affecting the community. The ability to analyze trends and

    represent them accurately while in multi-department discussions is necessary.


    We are looking for people passionate about Wyze’s vision of making smart tech for

    everyone and democratizing the industry. The ideal candidate would already have genuine interest in technology and consumer gadgets and feel comfortable using smart tech in their own home (including smart cameras and speakers). The Community Team engages in basic troubleshooting online and all members are required to have at least a basic understanding of how our products are intended to function. This allows them to help resolve issues as well as identify and report bugs.

    You already have these qualifications and love what you do!

    ● Empathy while maintaining boundaries

    ● Demonstrated response efficiency

    ● Strong cross-functional communication and collaboration

    ● Strong ownership of cross-functional projects

    ● Distinguishing escalation situations

    ● Prioritizing tasks and delivering timely results

    ● Ability to perform basic troubleshooting for products and services

    ● Ability to respond appropriately to social media posts

    ● Understanding and engaging in community platform culture

    ● Recognizing community guideline violations

    ● Maintaining the approved Wyze voice and tone

    ● Excellent grasp of English with minimal errors

    Bonus points if you can say yes to any or all of the following:

    ● Bachelor’s Degree in Business, Communication, or other relevant fields

    ● Experience managing community platforms (1+ years of consistent work)

    ● Contributing to community growth and health initiatives

    ● Working with and nurturing community volunteers

    ● Experience mediating conflict between community members

    ● Prioritizing necessary work during emergencies

    ● Responding effectively to major community guideline violations and emergencies

    ● Analyzing and reporting community metrics

    ● Experience in beta programs, user surveys, security and privacy


    If a candidate has the required skills but not the desired skills, they may be considered for the Digital Community Specialist position with the opportunity to work toward the Digital Community Manager role over time and with the support of the rest of the team.

    If this sounds too good to be true and you are ready to be part of #teamwyze, then we

    want to hear from you! Please send us your resume or detailed LinkedIn profile and tell

    us a little about yourself with a cover letter that showcases some of the amazing things

    you can do.

    Apply Now

    Community Success Manager

    Icebreaker

    Remote
    Community Management
    9/13/2020 10:17 AM

    As a Community Success Manager, you will report directly to the COO and manage enterprise customers. This is the first hire on the Success team.

    The first 15 hires are a company’s destiny. Not only will you drive higher customer happiness, retention, and expansion of Icebreaker’s business, but you’ll also build the foundation on top of which the Success team will grow. You’ll inform the direction of our platform by ensuring the entire company has a deep understanding of what our customers need. You’ll shape our company culture for years to come.  

    In this role, you’ll support Icebreaker’s enterprise customers, a group of large, distributed name-brand companies that use Icebreaker to build community, culture, and connection. Use cases include:

    • New hire onboarding
    • Trainings and workshops
    • Inter and intra team bonding
    • Happy hours and celebrations
    • Retreats and offsites

    We aspire to build a community-first culture and revolutionize the way people work. Join us!

    Our Dream Candidate
    • Expert relationship manager — Building and managing relationships is your jam. You are friendly, energetic, and warm. Your high emotional intelligence allows you to quickly build deep relationships. These qualities also make you an awesome teammate.
    • Systems thinker — You are strategic and analytical. You think in terms of process and systems, allowing you to manage multiple competing priorities at the same time. You also know there’s such a thing as too much process.
    • ‘Future of Work’ obsessed — You are obsessed with the future of work. You read about it. You talk about it. You might even write about it. COVID-19 has upended everything, and you’re hungry to define what comes next.
    • Embody our mission — Community plays an active role in your life. You know that companies are communities, too. You care deeply about giving all humans a sense of belonging.
    • Icebreaker evangelist — You absolutely love the Icebreaker platform and the human connection it enables. You see endless applications to build internal and external communities at companies, and want the world to know. If you haven’t used Icebreaker yet, come to a demo.
    You Will
    • Manage enterprise-level customers
    • Drive the entire post-sales customer lifecycle: onboarding, training, adoption, support, renewal, expansion, and relationship building
    • Consistently measure, track, and report on the health of your customers to identify opportunities for expansion and address potential issues
    • Build systems and processes from scratch, and see through their implementation in partnership with Icebreaker’s COO
    • Become an expert on work culture and leverage that expertise to advise customers on using Icebreaker to reach their goals
    • Partner with Icebreaker’s COO to build and run the newly formed Icebreaker Customer Advisory Board
    • Act as a voice of the customer: collect and synthesize feedback for our product team to validate (or invalidate) our product direction, and identify new opportunities
    • Prioritize customer experience with a focus on customer happiness and retention
    You Have
    • 4+ years of experience in customer success, client relationship management, or management consulting
    • A proven track record of success managing enterprise-level relationships
    • Experience establishing metrics and reporting on success metrics
    • Excellent people management, communication, organizational, and presentation skills
    • Expertise in community, culture, and connection — and a hunger to keep learning
    • Deep familiarity with — and dare we say love for — tools like Excel, Asana, and Salesforce
    • Ability to thrive in a fast-paced and ever-changing startup environment
    • Former startup experience a plus
    What We Offer
    • Compensation package includes both salary and equity
    • Medical and dental insurance benefits
    • Flexible, remote-first work environment
    • The opportunity to facilitate community and connection

    Interested? Send your resume and a short note about why this role speaks to you to Lisa Conn: lisa@icebreaker.video

    Apply Now

    Head of Creator Community & Education

    Patreon

    San Francisco
    Community Management
    8/4/2020 12:28 PM

    Patreon is looking for a Head of Creator Community & Education for our San Francisco team.

    What you will do:

    Manage a team: You will develop and grow the team of Community Managers and Education Managers across both areas of scaled programs for all Patreon creators
    Drive online engagement: Increase the number of creators participating in online community and education programs and the depth of their engagement with Patreon
    Execute community events: Oversee virtual and in-person community events that showcase the strength of the Patreon creator network
    Integrate Community & Education: Set the direction for a combined roadmap of programs and a cohesive experience for creators across these two areas
    Evangelize community internally: Be a constant advocate for creators and community programs within the company, building strong cross-functional collaborators  

    Skills and experience you possess:
    7+ years of experience in customer success, talent management, partnerships, or roles driving software expansion revenue
    Community engagement: Proven success in growing customer engagement in online and live community programs Educational programs: Experience developing and delivering content for customer education or internal training initiatives
    People management: Developing the skills and careers of customer-facing team members
    Strategy setting: Defining long-term strategy and motivating the team and cross-functional partners to achieve ambitious goals.

    Apply for this job Send your resume, LinkedIn profile, and a brief explanation of your interest in the role to the hiring manager, Brian Keller (brian@patreon.com)

    Apply Now

    Community Manager

    MATTER

    Remote
    Community Management
    10/10/2020 2:03 AM

    MATTER is looking for a community manager who lives and breathes our mission and exemplifies it in every interaction with the public. You not only know how to build and cultivate a community from scratch, but you care deeply about the quality of that community — from stoking participation around shared values like understanding and empathy, to setting a high bar for respectful and open discourse, to creating a membership vibe that’s unlike any other platform. Sure, growth is important, but quality is paramount.

    You are a versatile and avid connector and media consumer with 3-5 years of relevant experience. You have a strong understanding of the MATTER crowd, plus an uncanny ability to attract the right people into our universe. You’re a great communicator — both IRL and online — and you pride yourself on being energetic, curious, tactful, patient and fun. You know that building a community people want to be part of is hard work, and you’re here for it.

    ROLES & RESPONSIBILITIES

    You are the proprietor in the ‘café’ that is MATTER. Your remit is everything from attracting new customers and making them feel welcome, to making sure your current customers are stimulated and satisfied. This could include but is not limited to:

    • User outreach

    • Onboarding and other community engagement programs

    • Conversation seeding

    • Comment moderation

    • Community guidelines enforcement

    • Support and troubleshooting

    • Representing user feedback and needs internally

    • Product education and tutorials

    QUALIFICATIONS

    • An avid media and technology consumer with a background in journalism, social sciences, politics, psychology, tech

    • You have a heart for social impact and believe you can make a difference

    • You are calm, diplomatic and don’t get ruffled by dissent or debate

    • You are a leader in your field and geek out on community management

    • You challenge standard thinking with new ideas, approaches and solutions

    • Experience with Asana, Airtable is a plus

    • Customer service experience is a plus

    OTHER DETAILS

    • This will be a full-time position starting in the fall

    • Work is (obviously) remote and can continue to be, but you are expected to be available for meetings at North American East and West Coast times

    FINALLY, we can’t achieve our mission unless we have a diverse team. This encompasses all of the unique characteristics that make us human: race, gender identity, sexual orientation, age, religion, disability, education, political affiliation — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The through-line is always a shared sense of purpose and a commitment to values like honesty, tolerance, and empathy.

    We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

    HOW TO APPLY

    • Email join@willitmatter.com by close of business on August 14, 2020, with the subject line: COMMUNITY MANAGER ROLE followed by your name

    • Let us know in 500 words: If MATTER is your café, what kind of vibe do you set and how? What are people talking about in this café? What do you do if there is a kerfuffle among the customers?

    • Attach your CV

    Apply Now

    Developer Advocate

    Peltarion

    Stockholm
    Developer Relations
    11/15/2020 11:16 AM

    We are looking for a Developer Advocate whose heart beats for the latest technology and educating others. You will be responsible for owning and shaping our developer community relationship – helping our community users be successful with Peltarion. This role will serve as the bridge from inspiring people to explore deep learning opportunities and actually getting people to use and get relevant output from the Peltarion Platform. As a Developer Advocate at Peltarion you are:

    • Enthusiastic about developing an active and thriving community of Peltarion users by developing and maintaining communication channels, both digital and in person.
    • Someone who likes to build things - community, startups, organisations, platforms - and figure out the best way to get people to engage with it.
    • Keeping a close ear to the pulse ground of our users – what is going on, what problems are they facing, etc. – in order to channel feedback on platform usage and the functionalities we support, to continue to improve platform usability.
    • Capable of writing and contributing community code that demonstrates the effectiveness of the Peltarion Platform, from real world to fun and engaging use cases.
    • Passionate about translating the potential of the latest technology to real customer value
    We offer a versatile role that includes
    • Helping to attract and expand developer mind-share for Peltarion. For example, activate and motivate usage, be responsive to user needs, figure out and execute programs that stimulate the user base.
    • Being responsible for all activities for our community such as attending conferences, hosting meetups, demos and webinars.
    • Public speaking at developer conferences, meetups and digital events.
    • Creating resources to support the developer experience on our platform (i.e., documentation, tutorials, GitHub).
    • Advocating for the community internally and providing feedback on real-world pain points in the user journey and how that can be turned into commercial opportunities
    Requirements
    • Bachelor’s degree in computer science or similar technical field of study (or equivalent practical experience).
    • A technical background with coding skills in Python, Scala, Java or similar (a few years of professional experience).
    • Commercial experience from working with the end customer in mind, for example as a consultant, a Product Manager or tech pre sales
    • 3+ years of experience from software engineering or application development. Experience from working in a Data Science related field is of course positive!
    • Demonstrated experience in technical writing in articles and solution references, slide presentations, technical demonstration scripts or tutorials.
    • Public speaking skills with prior experience presenting to technical audiences.
    • Communication and presentation – English is required, more languages is a bonus.
    Apply Now

    Senior Developer Advocate

    WP Engine

    Remote
    Developer Relations
    11/6/2020 4:09 AM
    Sell Statement:

    Are you passionate about helping developers be successful? We are searching for an experienced Developer Advocate to join our newly formed Developer Relations team and help build a community of developers focused on delivering world class digital experiences to their customers. Bring your experience to help establish what Developer Advocacy means to WP Engine.

    What's cool about this job.

    Our platform hosts >600k websites and servers >5 billion web requests per day. Most of this traffic is served by WordPress, but our customers are transitioning to modern web stacks like React and Node with WordPress as the data source. The Developer Relations team is focused on developing best practices, tutorials, software, and content that creates a clear path for building best-of-breed digital experiences on WordPress.

    Our culture is renowned; we believe it is meaningful to hire the best and ensure that we provide an environment where the best get better. If you are intelligent, great at solving problems, a hard worker, and an excellent teammate, you may be the engineer that we are looking for!

    The day to day.
    • Create developer content in the form of blog posts, tutorials, guides, starter projects, etc.
    • Design, write, test, and maintain open-source software.
    • Write clean, maintainable code.
    • Be the voice of the customer; work with product and engineering teams to influence the product roadmap.
    • Research new technologies and incorporate them into our content and strategy.
    • Be an outstanding teammate to the other members of your team.
    Your skills and expertise.

    Minimum qualifications:

    • 5+ years of writing high quality, maintainable, deployable, testable, and scalable software applications
    • Experience with Node.js, WordPress, and React
    • Excellent written and oral communication skills
    • Proven history of continuous learning and ability to stay ahead of technology trends
    • Natural problem-solving abilities, an inquisitive personality, and an eagerness to take on the challenge of big problems
    • You are passionate about working alongside customers to determine solution best fits their needs

    Preferred Skills:

    • 2+ years experience in a developer relations role responsible for producing content (i.e. documentation, tutorials, best practices, etc.)
    The perks and benefits:
    • Compensation (We offer market competitive salaries)
    • Health Benefits (100% Paid Employee Medical, Dental, and Vision)
    • 401(k) (Make the most of retirement)
    • Life and Disability Insurance (100% Paid Life, STD, LTD, and AD&D)
    • Generous Vacation Time (Who doesn’t like time off)
    Apply Now

    Developer Advocate

    Chainlink

    Remote
    Developer Relations
    11/6/2020 4:06 AM

    In this role, you will have an opportunity to shape and lead the Chainlink Developer Advocate program. You'll be creating and maintaining a suite of mixed-media tools and guides crafted for a dynamic and growing community of developers. Through highly technical written and spoken content, you will drive the growth of not just your personal brand, but also the Chainlink brand as an unrivaled developer resource. Incorporating elements of education, development, and evangelism, you will simultaneously inhabit a variety of roles in your effort to showcase the unique benefits of Chainlink in decentralized applications.

    Your Impact
    • Take the lead in Chainlink’s developer events making them best-in-class and catered towards developers
    • Inspire and equip developers to use Chainlink. Support Chainlink developers when they need a hand, building a following for yourself and Chainlink
    • Represent Chainlink at developer conferences and events by giving speeches, doing live demos of Chainlink, and interacting with attendees
    • Contribute to Chainlink’s library of How To’s and Sample Code
    • Create and publish technical content (blog posts, troubleshooting/FAQ, case studies, and videos) that will get developers excited about the potential of Chainlink as a developer tool
    • Engage with the community via the most popular online mediums, e.g. Github, StackOverflow, Telegram, Discord, etc.
    • Be an active and authentic participant in the blockchain and Ethereum developer communities wherever they gather, online and offline
    • Provide end-user feedback to Chainlink's Product Management and Engineering teams based on what you’re seeing and hearing in the community
    • Pursue general open-source growth opportunities and best practices, such as bug reports, bounties programs, and sandboxes
    Requirements
    • 4-7 years' experience in the software industry working as a developer, evangelist, advocate, or dev-tools expert
    • Passion for the blockchain space and its power to change the world for the better
    • Exposure to Golang, JavaScript, Rust, and/or Solidity or a keen interest in learning new languages
    • Strong engineering skills; experience in building web and/or mobile applications
    • Strong technical writing skills; ability to clearly communicate complex ideas and concepts
    • Social and hustling skills; a desire to get out and meet people
    • Solid public speaking experience with a comfort level around coding in front of a live audience
    • Passion for inspiring and educating fellow developers
    • Ability to work in a startup environment
    • Willingness to travel and work irregular hours when required
    • Community experience including organizing meetups
    • Understanding of the blockchain ecosystem
    • Passion for building a developer community around the world and desire to invest your energy to make them better
    Apply Now

    Developer Advocate

    BigCommerce

    Remote
    Developer Relations
    11/6/2020 4:04 AM

    BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Developer Advocate. Developer Advocates are responsible for working with our partner and developer ecosystem to build solutions and apps on the BigCommerce platform. Your efforts include working with key developers to understand the needs of the developer/partner ecosystem. Your technical expertise, communication, and presentation skills allow you to build trust and foster deep relationships through one-on-one interactions. You’ll be responsible for executing the strategy to help promote awareness, education, networking, and growth through interactions at meetups, conferences, and social media/online communities.

    Your role as a Developer Advocate is to be an evangelist for the BigCommerce developer experience. Your natural community-building skills will represent BigCommerce to an external technical audience. In this role, you’ll focus on building contagious enthusiasm and empowering developers to explore, learn, create, and sell solutions on our platform. Through your efforts, you’ll identify and work with industry experts to build a network of influencers to spread your message.

    What will you do:
    • Develop expertise in one or more areas of the BigCommerce platform in order to serve as a key contributor within the product development process.
    • Be the "Voice of the Developer" by championing developers within the BigCommerce Product and Engineering teams, translating developer needs into prioritized feature developments using qualitative and quantitative research as input.
    • Engage directly with developers in the online Community.
    • Does proactive and reactive one-one-one outreach with developers to get feedback and improve the experience.
    • Scopes and builds samples, docs, and Developer Blog posts with minimal guidance, producing code and content that is accessibly written for a well-defined audience.
    • Contribute to the direction of our developer content strategy with your industry experience, relationships, and knowledge of developer best practices and concepts.
    • Using your subject matter expertise, evangelize the BigCommerce developer experience by presenting at developer conferences, webinars, and other events.
    • Grow and develop the success of the BigCommerce developer experience finding innovative ways to create additional awareness and momentum.
    • Mentor new teammates, as needed.
    Who you are:
    • 3+ years related professional experience, ideally including 1+ years in Developer Relations, Developer Support, and/or Developer Documentation.
    • Software Engineering background preferred
    • Extensive experience working with APIs and front-end development tools; capable of performing, testing, and debugging requests
    • Formal training or equivalent experience with JavaScript; expert-level HTML and CSS skills required
    • Formal training or equivalent experience with at least one server-side scripting language, preferably PHP or Ruby
    • Strong understanding of code deployment and supporting tools like Github
    • Ability to quickly understand complex, interdependent technical requirements.
    • Excellent verbal, written, and presentation-based communication skills. Consistently delivering well-polished communications both internally and externally.
    • Exceptional ability to communicate with and influence both technical and non-technical audiences from entry-level to C-Suite executives.
    • Willing to travel to attend conferences, meetups, and other events.
    • Work effectively cross-functionally—marketing, sales, product, and engineering with relative ease to champion new ideas and drive business goals.
    • Proactively initiates contributions to team or company goals and implements solutions with minimal direction from others.
    • Sets ambitious goals and works with their manager to ensure alignment with the overall team and business strategy.
    Apply Now

    Developer Advocate

    CodeSee

    Remote
    Developer Relations
    11/3/2020 11:14 AM

    You're in high demand. We get it. The best people always are. So what could we possibly say to stand apart from the others also competing for your talents?

    We could tell you that you'd be on the ground floor of one of the hottest new startups in Silicon Valley. We could tell you how we’re completely changing the way millions of developers read and understand large scale systems forever. Maybe most people will find this pretty compelling. But you're not most people. So why us? Why this opportunity?

    Because this is everything you've ever wanted in a job:

    It’s solving a problem you are passionate and actually care about.

    Developers spend 60% of their time, day-to-day, reading code to understand how their system works, and building up massive amounts of context in their heads to do it well. You’re a developer so we know that you live this everyday. We believe it doesn't have to be this way. CodeSee is building developer tools that get that context out of developers’ heads — allowing them to more easily understand the code in front of them and focus their mental energy on getting stuff done. We need you to not only help us  innovate in this space but to help us evangelize it!

    It's the team you’ve always wanted.

    It's working alongside some of the brightest minds in tech, who despite being proven leaders in their field, remain humble and helpful. Accomplished colleagues who can communicate clearly and effectively and who embrace your contributions with an open mind and no ego. It's about enjoying your work alongside a team of dependable, emotionally mature colleagues, who thrive in a collaborative environment and are excited by what they're doing everyday.

    It's a work environment you’ve only dreamed of.

    No, that doesn't mean pinball machines and beer on tap. It means being treated like the experienced, well-rounded, capable adult that you are. It's the freedom to explore new ideas without first asking for permission. It's the ability to experiment and take calculated risks without fear of failure, because we know failure brings new insight. It's the opportunity to learn more, grow faster and have more impact than you ever thought possible.

    It's the company culture you've been longing for.

    It's being proud of where you work, knowing you are a part of a company with moral leaders, strong principles and unshakable ethics. It's fostering a genuinely inclusive workplace where everyone is treated with respect -- and brilliant jerks are not tolerated. It’s a culture of transparency and trust where you are encouraged to pursue your curiosity, and genuinely supported in your personal growth. It’s being trusted to make good decisions and being unafraid to take smart risks.

    So again why us?

    Because it's exceedingly rare to find a meaningful, challenging role that you genuinely enjoy, with an extraordinary work environment and outstanding company culture, and with impact that's poised for explosive growth!  

    Like, once in a lifetime rare.

    And that's got to be worth a conversation at least, right???

    So how will you spend your days?

    As part of the product team, you will be the primary link between the product and the community. We don't just want you to drive excitement we actually want you to help developers. Ultimately, your goal is to empower developers with the tools they need to make their job better. You may do this in a number of ways such as:

    * Gather feedback from the community and deliver it to product and engineering.

    * Create, maintain and contribute to open source projects while building relationships with other open source maintainers

    * Create and maintain video tutorials, screencasts, and other educational content.

    * Write and maintain blog posts, best practices, tutorials and training content, etc.

    * Be the company champion at community events, conferences, meetups, coding boot camps, online forums, Twitter, Stack Overflow, Hacker News, and more.

    * Help external contributors to create blog posts and other content.

    * Yes... you can and should still write code.

    Who are you?

    * Passionate about developer tools: making developers’ lives easier and empowering them with new capabilities and insights.

    * You have passion, curiosity, technical depth, and extraordinary communication skills.

    * You're a storyteller. You excite, engage, and empower your peers with stories of your own triumphs and failures in building.

    * Have an enthusiasm for educating and sharing solutions with diverse communities.

    * An insightful problem solver, capable of autonomously defining and executing on opportunities to help users understand code.

    * Excited to join an early-stage startup, and clear-eyed about the scrappiness, flexibility, and resilience that it requires.

    * Have refined, effective communication skills. You enter discussions with humility, and maintain a focus on outcomes.

    * Are adept at having difficult conversations and providing uncomfortable feedback in a supportive way. And you actively solicit and embrace feedback from others.

    * Deeply live iterative product development: balancing speed and iteration with quality and maintainability, and adjust that balance based on the situation.

    * Take pride in the code that you write. You value clean elegant and efficient code, and encourage the same for your team Are biased toward action: you deliver results quickly and iterate instead of waiting for perfection.

    * Are intensely curious, always learning something new or digging deeper to understand how something works, and you don't consider work done until it has been tested and documented.

    What do you know?

    We will be building CodeSee with web technologies. You should have a background in engineering and a passion for the community.  While we will be attacking every major programming language, we are starting with full-stack JavaScript. If you are a proficient JavaScript developer, that’s definitely a plus. But if you’re not, it’s not a deal-breaker.

    * It's a super bonus if you are already a Javascript influencer with at least 10k followers!

    We understand that sometimes the best engineers aren't the ones who ‘check all the boxes’. We also value and support individual growth, which means not knowing something isn't as important as your ability and willingness to learn it. If you answer “yes” to the majority of the skills and traits above, and you’re excited to develop the others, then you're someone we’d love to talk with.

    Apply Now

    Developer Advocate

    Orbit

    Remote
    Developer Relations
    10/29/2020 5:51 AM

    👋 Hello! We are hiring a developer advocate to help build awareness for the Orbit Model, application, and APIs and above all make our community members successful at building their communities.

    This role is for an experienced developer advocate who has lived through many of the challenges that we’re trying to solve (like prioritizing DevRel investments and proving ROI) and will have deep empathy for our community.

    Here are some signs that you might be a good fit for the role:
    • You have 3+ years of experience as a developer advocate
    • You have sufficient engineering skills to build demos, call APIs, and support other engineers in their integrations to Orbit
    • You love giving talks, creating content, and building relationships with the community
    • You have experience organizing online or offline meetups or events
    • You feel comfortable guiding and mentor other developer advocates when it comes to building their communities
    Here are some of the things that you could expect to do:
    • Helping create the strategy and vision for all areas of advocacy including content, code, events, and community
    • Build integrations between Orbit and popular community platforms like Discord, Discourse, Slack, and more
    • Build apps on top of the Orbit API and create content that helps other developers and low/no-code users do the same
    • Create content around the Orbit Model that helps developer advocates and open source maintainers adopt and benefit from it
    • Build relationships with key Orbit community members and customers; seek out partnerships
    • Give talks at conferences that address the topics of open source and community building
    • Obtain model and product feedback from the Orbit community and work with the engineering team to implement it

    Note that not all of these things will be asked of you or required. As former developer advocates ourselves, we’re intimately aware of the risk of burnout! Once you’re hired, together we will sit down and make a plan for how we want to focus our advocacy efforts, given the best knowledge we have at the time, and knowing that things may change at the earliest stages of building this kind of a program.

    Apply Now

    Developer Evangelist

    Contentful

    Remote- North America
    Developer Relations
    10/11/2020 10:28 AM

    As a Developer Evangelist at Contentful your main responsibility is to grow, build and support our developer community. You will create example projects, learn and teach modern web technologies while inspiring and connecting with developers around the world.

    What to expect?
    • Building a sense of community and belonging by supporting and getting to know developer using Contentful wherever they are
    • Freedom and flexibility to choose technical topics and projects to work on. You know best how to serve a developer community.
    • Creating content on various channels (the Contentful Blog, GitHub, YouTube, Twitch, etc.) that teaches technical concepts to equip developers with knowledge of tools and techniques that makes them better at their craft.
    • Working together with a team of Evangelists spanning Europe and North America
    What you need to be successful?
    • 3+ years professional web development experience with a focus on JavaScript and frontend technologies such as React, Vue, GraphQL and whatever comes next.
    • You have the experience, patience and empathy to teach developers about best-practices and new technologies, whether in-person, by writing tutorials or by recording a video.
    • You are an active member of a developer community.
    • You are passionate about technology and can't get enough of trying out new things to share them with others.
    • You have experience giving technical talks within an organisation, at meetups, or at events.
    • You have excellent written and verbal English communication skills and have experience with writing technical documentation or tutorials for a developer audience.
    • You are self-motivated: You can work with a minimum of supervision, are capable of strategically prioritizing multiple tasks in a proactive manner.
    • You embrace asynchronous online collaboration and ensure both your peers and your users are successful.
    • Once the Covid-19 situation resolves: you're happy to travel regularly, are able to work irregular hours and some weekends to support user groups, conferences, and other developer events.
    What's in it for you?
    • Join an ambitious tech company reshaping the way people build digital products
    • Work in our beautiful downtown space close to Embarcadero Station, complete with a fully stocked kitchen
    • Health, vision and dental insurance
    • Commuter benefits to help you get to and from work
    • An unlimited time-off policy that rivals the best in Silicon Valley
    • We set you up for success, equipping you with the latest and greatest hardware
    • Use your personal education budget to improve your skills and grow in your career, with extra days off
    • Relocation budget to aid your move to San Francisco and assistance to help you settle down in your new city
    • Plus, Contentful socks! Oh yeah!
    Apply Now

    Developer Advocate (Open Source)

    Preset

    San Mateo
    Developer Relations
    10/11/2020 10:22 AM

    As an embedded full-time member of our team, you’ll work fearlessly to engage the next generation of users, contributors, and maintainers of Apache Superset and Preset. Your passion for data and open source is contagious and you want to communicate it through multiple channels: events, blog posts, documentation, social media, Slack, and more!

    What you will do:
    • Be the face of our growing open-source community - Superset technical support, training, and community management
    • Write and curate quality product-related content (blogs, documentation, social media posts)
    • Utilize data engineering, data visualization, analytics, and/or business intelligence tools (Apache Superset) to gather insights and measure our output
    • Participate and be active in events: meetups, conferences, hackathons, or similar
    What we are looking for:
    • Strong communication and presentation skills
    • Practical knowledge of data engineering, data visualization, and analytics
    • Experience working as a data engineer: familiarity with Python and SQL for data wrangling, data manipulation and shaping datasets for analysis, and assembling charts and dashboards
    • Experience with multiple database/warehouse technologies such as Postgres, BigQuery, Snowflake, time-series databases, etc
    • Experience working with data pipelines and cloud infrastructure. Bonus: experience with open source technologies such as Airflow, Kafka, Drill, etc
    • Experience generating and publishing rich technical content, tutorials, videos, screen capture, etc
    Apply Now

    Developer Relations

    Sanity

    San Francisco | Remote, US
    Developer Relations
    9/28/2020 12:45 PM

    Sanity.io is looking for a creative developer to introduce up and coming developers to Sanity and lead our efforts in creating a more diverse and inclusive community.

    Who are we?

    Sanity.io is the fastest, most flexible platform for delivering content to digital devices and products. Our platform is redefining the CMS market and changing the way organizations collaborate and work with content. Our growing community of developers and editors proves we are improving the working lives of people all over the world.

    Sanity is trusted by organizations from National Geographic to Burger King and MIT. That trust is based on our product’s ability to quickly create customized workflows and content models, drive a programmatic approach to content, and enable organizations to distribute structured content from a single source of truth.

    We believe that you cannot build a great company without a great culture. Read about our values and our reflections on DEI, and join us in building a diverse and inclusive team.

    About the Role

    We are looking for a passionate and friendly developer that loves communicating with developers and helping others succeed with their projects. We like to think of code as a creative medium and you probably do as well. Communicating Sanity.io will allow you to explore a range of different technologies and use cases, so enjoying learning in public will be an important part of what you do.

    At Sanity, you will have the opportunity to be an early member of the team shaping how we teach and communicate Sanity as a developer tool. We firmly believe that software development should be accessible to anyone who wants to learn.

    You will have a special responsibility in leading our efforts around diversity and inclusion in the Sanity community, and work together with the devrel team to put these efforts to action.

    What you will be doing
    • Create sample projects, guides, and tutorials to help explain how people can build with Sanity
    • Develop and lead our efforts to increase diversity, equity, and inclusion in the Sanity community
    • Use social media, video, and writing to reach new audiences and create connections with developers around the world
    • Hold public talks, run workshops, and other training events and represent Sanity in the community in general, with a special focus on underrepresented groups
    • Be part of the team responsible for collecting feedback from the community to create the best possible developer experience
    This may be you
    • Enjoy working with media to create clear and compelling communication
    • First-hand experience from working to elevate under-represented groups in tech
    • Love seeing others succeed by helping them
    • Have a passion for building strong and inclusive communities
    • See code as a creative medium for personal expression
    • Like finding simple ways to explain complex topics
    • Value giving and receiving feedback on creative work
    • Can show us examples of technical blog posts, talks, or other tutoring work
    • Have some online presence and are used to communicating about technology in a public setting

    Not sure you meet 100% of our qualifications? Have an untraditional background? Apply anyway!

    What we can offer
    • You will be a part of a highly-skilled, inspiring, and supportive team, and work in an environment that encourages long-term personal growth.
    • Positive, flexible, and trust-based work environment in a company with Nordic culture.
    • You will be based out of San Francisco, or remote in the US. You will also have the opportunity to work from our office in Oslo (Norway) from time to time.
    • A healthy work-life balance. A balance in life is important to us, and we accommodate flexible work hours that allow for having a healthy work-life balance.
    • Parental leave, health insurance, and PTO days
    • Competitive salary and stock options program.
    Apply Now

    Developer Advocate

    Sendbird

    London
    Developer Relations
    9/28/2020 12:46 PM

    As a Developer Advocate at Sendbird, you’ll connect and collaborate with communities that love chat, voice, and video technology as much as we do. You’ll interact with developers across the globe, advocate for their needs, and help enable Sendbird champions. Your work will foster community for developers integrating Sendbird APIs and will help drive strategy around developer relations. You’ll focus on supporting developers who are learning to or are building applications on Sendbird's platforms, and help create momentum that results in successful adoption of our products.

    WHAT YOU WILL DO

    • Collaborate with our product, marketing, and engineering teams to accelerate the adoption of Sendbird products by conveying feedback from developers, reviewing APIs, and testing our products/new features
    • Build community through the relationships you create with developers; speak externally on conference panels, meetups, and blog about Sendbird technologies and related vertical solutions
    • Be active in our community channels to help our free trial users, e.g. unblock technical problems, identify scaling issues, and help developers that are learning about Sendbird APIs
    • Be hands-on, write demos and sample code or client libraries, and work with Sendbird teams to facilitate and help organize initiatives for our developer community
    • Record videos and conduct workshops that might appear on our YouTube channels, podcasts or other social media platforms

    EXPERIENCE & SKILLS

    • Bachelor’s degree in Computer Science or equivalent practical experience
    • A minimum of 4-6 years of experience as a software engineer, developer, or equivalent experience
    • 3-5 years of experience in a technical consulting or client-facing capacity, e.g. solutions engineering, technical evangelist
    • B2B/Cloud development experience is a plus
    • Experience with some of the following: JavaScript, Swift, Java, RESTful API, Mobile platform such as iOS, Android, React Native, Unity.

    BONUS POINTS

    • Experience with large group communications and presentations including both  technical and business audiences
    • Track record of helping fellow developers
    • Strong written and verbal English skills
    Apply Now

    Senior Developer Advocate

    DeepSource

    Remote
    Developer Relations
    9/23/2020 9:37 AM
    As a developer advocate, you will:
    • Initiate new projects and technical integrations between DeepSource and tools in the broader ecosystem.
    • Build demos, webinars, white papers and tutorials about emerging technologies and industry developments.
    • Collaborate with internal teams on the product roadmap, market positioning, messaging and developer program initiatives.
    • Gain industry recognition and credibility as a regular attendee, panelist and keynote speaker at technology conferences, trade shows, and press events.
    • Deliver compelling presentations, product demos, sample solutions, technical blogs, and discussions to drive adoption of DeepSource.
    • Scale, extend and drive the global expansion of existing community-focused programs, for example Hackathons, User Groups, and Meet-ups.
    • Build relationships with community enthusiasts in the field to improve the experience of the open source developer community.
    We’re looking for someone who has:
    • 4+ years of relevant experience.
    • The ability to work cooperatively with, and gain the respect of, software developers.
    • Experience writing code, contributing to, and understanding of the community mechanisms of open source projects.
    • Excellent written and verbal communication skills.
    • Experience working with data science and analytics teams is a plus.

    Learn more about DeepSource here. We offer competitive compensation with meaningful stock options, a generous vacation policy, workstation of your choice,. to name a few of the perks.

    If you would like to be part of our team, send us any relevant work (GitHub, links to blogs, talks – anything you want to show to us) to jobs@deepsource.io.

    Apply Now

    Developer Advocate

    Postman

    San Francisco
    Developer Relations
    9/13/2020 10:54 AM

    We are looking for a talented and hard-working advocate to join our growing Developer Relations team.

    In this role, you'll work closely and collaboratively within the Developer Relations team to drive API better practices throughout the broader API ecosystem. In addition to advocacy, you will also have shared responsibilities for user education and community engagement.

    Strong preference will be given to candidates based in the Bay Area and other major tech centers located in the US west coast timezone.

    What You'll Do
    • Engage with various kinds of Postman users (including developers, testers, architects, and more) to understand their perspectives, workflows, and use cases.
    • Drive API better practices by creating blog and video content, developing code samples and open source tools, and/or speaking at events
    • Assist with Postman documentation, tutorials, and other education efforts within DevRel
    • Assist with Postman forum management, events, and other community engagement within DevRel
    • Build and nurture relationships with Postman champions and other community leaders
    • Dogfood Postman technology, and interpret user data and community feedback, to drive insights and assist product development
    • Represent the company online and at events
    About You
    • Strong familiarity and knowledge of Postman and its products
    • Strong written, verbal, and interpersonal skills with the proven ability to communicate effectively at all levels internally and externally and across diverse geographies and leveraging remote teaming technologies
    • Demonstrated experience working with developer communities and APIs
    • Two years of programming experience, or a willingness and aptitude for learning technology
    • Experience making data-driven decisions.
    • Able to work long hours and weekends to support short-term projects (when needed)
    Benefits

    We offer competitive salary and benefits, an informal and fun working environment, and provide lunch every day. (Yes, seriously. Every day.) We believe in autonomous small teams taking on big challenges, and we’re intentional about building an inclusive culture where everyone is able to do their best work and be the best version of themselves. We’re building a long-term company, and we want you to be part of it. Join us, why dontcha?

    Apply Now

    Developer Advocate

    Postman

    Bangalore
    Developer Relations
    9/13/2020 10:54 AM

    We are looking for a talented and hard-working advocate to join our growing Developer Relations team.

    In this role, you'll work closely and collaboratively within the Developer Relations team to drive API better practices throughout the broader API ecosystem. In addition to advocacy, you will also have shared responsibilities for user education and community engagement.

    Strong preference will be given to candidates based in Bangalore and other major tech centers in India timezone.

    What You'll Do
    • Engage with various kinds of Postman users (including developers, testers, architects, and more) to understand their perspectives, workflows, and use cases.
    • Drive API better practices by creating blog and video content, developing code samples and open source tools, and/or speaking at events
    • Assist with Postman documentation, tutorials, and other education efforts within DevRel
    • Assist with Postman forum management, events, and other community engagement within DevRel
    • Build and nurture relationships with Postman champions and other community leaders
    • Dogfood Postman technology, and interpret user data and community feedback, to drive insights and assist product development
    • Represent the company online and at events
    About You
    • Strong familiarity and knowledge of Postman and its products
    • Strong written, verbal, and interpersonal skills with the proven ability to communicate effectively at all levels internally and externally and across diverse geographies and leveraging remote teaming technologies
    • Demonstrated experience working with developer communities and APIs
    • Two years of programming experience, or a willingness and aptitude for learning technology
    • Experience making data-driven decisions.
    • Able to work long hours and weekends to support short-term projects (when needed)
    Benefits

    This position will be located in Postman’s beautiful office at 100 ft road, Indiranagar in Bangalore, where you’ll find our fantastic perks including: complimentary meals and snacks, game room, ergonomic workstations, flexible hours, and endless cuddles from our endearing Chief Happiness Officer, Cooper (Cooper is a dog, by the way).

    Apply Now

    Sr. Developer Advocate, IPFS

    Protocol Labs

    Remote
    Developer Relations
    9/13/2020 10:44 AM

    We seek a Sr. Developer Advocate who will help us support, connect, and grow IPFS’s many online and offline communities.

    IPFS is an open-source project that cares deeply about supporting its many communities -- from dweb developers, to browsers, to blockchain projects, to data storage hosts. Having healthy communities is critical for the long-term health of IPFS by ensuring that all contributors and users are welcome, engaged, and getting the help they need.

    As the IPFS Sr. Developer Advocate, you will be responsible for providing tactical support for our engineering community, creating our global community strategy, and executing this strategy on the ground. Day-to-day, you might help us respond to community support questions, coordinate online and offline events, update existing documentation and issues for accuracy, and manage a team of global community ambassadors. Week-to-week in this role, you might design and implement new community engagement programs, conduct community research, and work with our communications and events teams to plan larger conferences and other events. As a Developer Advocate, you will be the face of IPFS to the community and our communities’ advocate to the IPFS working groups. Through it all -- the tactical and strategic work -- your warmth and thoughtfulness will be needed to maintain welcoming spaces for our community members.

    This role comes with a tremendous amount of responsibility, but will also require you to get your hands dirty and execute. If you’re up for the challenge, we’d love for you to apply.

    As a Sr. Developer Advocate for IPFS, you will…
    • Manage developer community communications channels, including Slack, Matrix, Twitter, Discourse, Reddit, email lists
    • Respond to open-source questions & support requests from community members, and help triage support requests to redirect to the appropriate person or team
    • Synthesize product feedback from the community and share with the team
    • Run and coordinate online and offline community events
    • Develop written content to increase understanding and usage of the IPFS protocol
    • Create new community engagement programs to increase the size, reach, and health of our global communities
    • Create a global community strategy that incorporates your insights and research into successful community groups
    You may be a fit for this role if you...
    • Deeply understand distributed computing networks
    • Previously managed communities for open-source projects
    • Have experience with developer relations and developer support
    • Have a technical background, and can code in one or more languages
    • Have strong interpersonal, written, and verbal communication skills
    • Enjoy taking initiative to solve open-ended problems
    Bonus points…
    • Experience writing documentation or producing other content to synthesize and simplify technical concepts for technical and non-technical audiences
    • Have coordinated large events and conferences in the past
    • Have managed community grant or sponsorship processes
    • Experience with P2P,  blockchain, and dapp development tools and workflows
    Apply Now

    Developer Advocate

    Notion

    San Francisco
    Developer Relations
    9/13/2020 10:33 AM

    Notion is looking for our first Developer Advocate! The beauty and challenge of Notion is that it can be molded to fit an incredible variety of uses and applications. Launching an API will open up this field even more, and extend our reach in new and unprecedented ways. We're looking for the right person to build, equip, and empower our global community of developers to create this platform with us.

    • Start at the very beginning: Our API is pre-release, so you would define our developer relations program from the ground up and lead us through launch.
    • Partner with an engaged community: Our users are extremely creative and passionate about the product and the opportunity to build with our API. You'll have an immediate audience that is beyond dedicated and enthusiastic.
    • Join us at a magical time: We've hit profitability and over a million users with a small team, which gives us a huge green field to experiment and move fast.
    • Lead a step-change for our user base: All of our growth has been organic to date. Our API will help Notion reach millions more, and help them do more with it.
    What You'll Do:
    • Create and execute on a launch plan that includes a beta with key partnerships, reference implementations, testing, a constant feedback cycle with product and marketing, high quality documentation, and ongoing community efforts.
    • Help the engineering team create the strongest products possible by capturing developer feedback and contributing yourself.
    • Author and edit documentation. Create your own samples and best practices to share, and help developers build better products and content.
    • Share our APIs and updates with the right audiences to build our community, ensure their feedback makes it into the product, and support them to share content they've created.
    • Partner with engineering to keep the community up to date on the roadmap and releases. Work closely with marketing and sales to tell new stories about how Notion is being used and the value it can provide.
    • Speak at conferences and in other forums to reach Notion developers. Figure out how we can leverage Notion's existing community around the world to build mindshare.
    What We're Looking For:
    • You have a strong technical background and a strong presence in the developer community.
    • You're an exceptionally strong external communicator, adept at interfacing with partners and large audiences alike.
    • You're experienced at rallying internal stakeholders and project managing on a deadline. In particular, you've partnered with engineering teams to deliver anticipated products.
    • You're creative and have an informed interest in marketing and business opportunities that the API will open and accelerate.
    • You're a skilled community leader, at your best when you're informing and engaging large communities so they gain members and momentum over time.
    • You're ready to own a program end-to-end and build an organization that will grow as a pillar of the company.
    Bonus Points:
    • You've been an early developer advocacy hire at a fast growing start up before.
    • You love the Notion product and want to build a community around it.
    Apply Now

    Developer Evangelist

    OneSignal

    San Mateo
    Developer Relations
    7/13/2020 6:11 AM

    As the founding Developer Evangelist at OneSignal, reporting to our VP of Engineering, you will lead our worldwide evangelism efforts. You will be responsible for defining and executing on a strategy that defines how OneSignal builds relationships with developers across the globe. We are seeking a driven, experienced, and enthusiastic leader to help us elevate our relationship with our developer community and drive the next round of 10x growth at OneSignal.

    What you'll do:
  • Lead virtual or in-person events to evangelize OneSignal's product
  • Speak and represent OneSignal at conferences
  • Contribute to documentation, code samples, and sample projects
  • Write technical blog posts and tutorials for the OneSignal blog or partner blogs
  • Participate in online communities & forums with target audiences (Unity forum, StackOverflow, etc)
  • Parter with other engineering and marketing leads to drive forward OneSignal thought leadership
  • Skills and experience:
  • 2+ years experience in a Developer Evangelism role
  • Strong development skills: software development experience in one or more general purpose programming languages (bonus points for Rust), and mobile engineering experience with the ability to create high-quality mobile applications from scratch
  • Experience interacting with RESTful APIS
  • Customer driven mentality, with a drive to go above and beyond to make sure our customers are successful
  • Proficiency in written and oral communications with a strong affinity for technical writing
  • Love of learning, friendliness, empathy, and modesty
  • Apply Now

    Developer Advocate

    Asana

    San Francisco
    Developer Relations
    7/13/2020 6:11 AM

    As an Asana Developer Advocate, your mission will be to build a thriving, connected developer community around the Asana platform. You will work directly with developers from partners, customers, and open-source projects to give them the support and energy they need to succeed.
    As the bridge between external developers and Asana, your relationships and broad view on the developer community will be key to guiding our platform strategy. By soliciting and synthesizing feedback on the Asana API, you’ll be directly collaborating on the the future of the Asana platform.

    Responsibilities

    • Identifying and establishing relationships with critical platform partners
    • Teaming up with Asana Marketing to promote compelling integration examples through our platform marketing sites and email
    • Managing and updating the API documentation
    • Speaking at developer conferences
    • Attending local developer events
    • Writing for our developer audience on the Asana blog and other channels
    • Assisting developers when they run into trouble building with our API and synthesizing their feedback to improve our API and documentation

    Desirable

    • Aptitude for helping platform partners spec and develop their ideas
    • Enthusiasm for open-source software
    • Wisdom on how to nurture a long-lasting developer community
    • Strong technical background
    • Familiarity with the OpenAPI specification
    Apply Now

    Developer Relations Lead

    Vercel

    San Francisco
    Developer Relations
    7/12/2020 1:16 PM

    Vercel's mission is to empower front-end developers in doing their best work, at the fastest possible pace. We’re passionate about our work with that community, and we are seeking an experienced Developer Relations Leader to steward our connection to that community, grow our presence and impact, and provide a conduit for community feedback into all parts of our business.

    As part of this challenging role, you will work closely with leaders and staff from across our whole business, including engineering, infrastructure, marketing, and business development.

    Apply Now

    Director of Social Media

    Morning Brew

    New York
    Social Media
    11/6/2020 3:58 AM

    Just so we’re clear: we’re not a coffee company. Morning Brew is a media company that’s disrupting the traditional business content landscape. Our goal is to make the business world more engaging for the modern business leader through engaging and accessible content.

    Overview

    Morning Brew is expanding rapidly, and we’re searching for a Director of Social Media to head up our social media efforts. This is both a strategic and hands-on role that is responsible for both managing our social media efforts across our existing text and multimedia based franchises and launching new social-first franchises. This is a unique opportunity to be a leader within a key strategic growth area for Morning Brew overall.


    While this position is based in New York City, office colocation will be contingent on stay-at-home orders; until then, all employees are working remotely.


    Responsibilities

    - Lead social media content creation strategy and operations for Morning Brew

    - Hire, manage, develop, and motivate a team of social media creators and strategists

    - Have a keen understanding of Morning Brew’s target audience, the Modern Business Leader, ensuring that content is engaging for existing and new audiences

    - Optimize and grow existing social account engagement and performance

    - Work with engagement editor to create editorial promotion plans for newsletter and other text-first content

    - Work with multimedia teams and franchises to create promotional content and social-first content

    - Ideate and launch social-first franchises, taking ideas from conception to launch and beyond

    - Create a culture of experimentation, testing, and learning across platforms

    - Take a data-focused approach that uses relevant data to inform smart content creation choices to engage and grow audiences

    - Coordinate with design, growth, tech, and brand teams on cross-functional initiatives, in conjunction with the Head of Multimedia and Head of Content  


    Requirements

    - 5-7+ years of experience in social media content creation and promotion

    - Deep understanding of major platforms including Twitter, Instagram, LinkedIn, and Facebook, and working knowledge of other large or emerging platforms such as TikTok, Snapchat, Reddit, and Quora

    - Demonstrated knowledge and passion for business, business lifestyle, and work-life related topics  

    - Strong content creation skills, with an ability to nimbly tell and promote stories in a witty and engaging way

    - Ability to couple analytical and data-oriented insights with creative thinking to test, iterate, and optimize social media content

    - User-first orientation, with strong intuition and taste for what resonates with the MBL

    - Outstanding interpersonal and communication skills, particularly in building relationships with other creators and cross-functional leaders

    - Highly organized, with an ability to manage multiple workflows in a fast-paced environment

    Apply Now

    Senior Social Media Manager

    mmhmm

    Remote
    Social Media
    10/10/2020 2:16 AM

    We’re looking for a Senior Social Media Manager who will be responsible for developing and implementing organic and paid social media strategies that showcase amazing mmhmm use cases, foster community engagement, and drive product adoption.

    In this role, you will create and execute monthly content calendars and paid campaigns across our social media platforms (Twitter, Facebook, LinkedIn, Instagram, YouTube, Reddit, etc.), and act as the voice of the brand and primary contact for customer social interactions. You will be responsible for identifying and advising on emerging social platforms and creating social strategies that integrate with our broader marketing initiatives.

    The ideal candidate will have a proven track record of growing social audiences and delivering results for both organic posts and paid campaigns, with a drive for testing, learning, and making data-driven decisions.

    YOU'LL BE RESPONSIBLE FOR:
    • Creating and managing content calendars for engaging posts across all social media channels.
    • Successfully developing and executing paid strategies and managing campaigns within various social channels.
    • Writing strategic and creative briefs to guide content development.
    • Collaborating with brand designers to create engaging visuals, including images, animations and videos for use on social media.
    • Establishing and owning goals and performance metrics for organic social engagement.
    • Creating performance reports that present actionable insights.
    IDEALLY, YOU'LL HAVE:
    • 6+ years of experience in social media marketing, preferably within consumer technology, video, or publishing.
    • Excellent understanding of social media marketing and proven ability to execute campaigns across marketing initiatives and multiple social media platforms.
    • A keen radar for industry trends and passion for staying abreast of emerging technologies and platforms.
    • A strong grasp of analytics and ability to optimize content for important metrics.
    • The ability to translate campaign results into actionable insights and digestible reports, including developing key KPI and ROI metrics/ dashboards.
    • An abundance of creativity and a passion for developing and delivering big ideas.
    • Outstanding written and verbal communication skills with an attention to detail.

    The Social Media Manager is a full-time position reporting to the Head of Marketing & Communications. This role is a remote position, and can be based in any location. Since our distributed team works primarily across US time zones, US-based applicants are preferred. We offer comprehensive insurance benefits to our employees and their qualifying dependents, in addition to flexible vacation, a 401(k), parental leave, and a suite of optional benefits and perks programs.

    Apply Now

    Social Media Manager

    Zero

    Remote
    Social Media
    10/10/2020 2:11 AM

    Big Sky Health’s Social Media Manager will be responsible for growing and maintaining our thriving community of social media followers, an active blog, and millions of monthly active app users. This role will also assist with development and execution of multi-channel marketing campaigns and oversee analytics and insights for Big Sky Health’s digital channels. In this role, you will:

    • Develop content and campaign ideas for Big Sky Health’s digital channels
    • Respond to all inbounds across social and online channels
    • Facilitate conversations—both public-facing and via DM—with our users on Instagram, Twitter, Facebook, our #ZeroFasting Facebook group, and other emerging platforms.
    • Partner with Big Sky Health’s nutrition advisor to ensure accuracy of replies to all health-related user questions
    • Manage and grow Big Sky Health’s blog, including posting content and responding to comments
    • Identify and share unique user stories that are surfaced on our digital channels
    • Engage with influencers and keep a log of all brand advocates
    • Maintain a repository of positive follower feedback related to key business categories
    • Complete weekly and monthly analytics reports for digital channels including, but not limited to, social media channels and our brand’s blog
    • Alert team to trending issues related to our products and the broader topics of fasting, alcohol moderation, and meditation
    What we’re looking for

    The individual in this role will enjoy a mix of direct fan engagement, internal process improvement, and insight sharing. If you’ve been looking for an opportunity to nurture a growing online community with the flexibility of working from anywhere, this role could be perfect for you!

    Skills that will help you excel in this role:

    • 3-5 years of experience managing digital ecosystems for brands, with a heavy focus on social media content development and community management
    • You have great judgment, and know when to ask for help versus running on your own
    • You’re able to adapt to a fast-paced work environment
    • You’re a great written communicator—hello, phenomenal grammar skills!
    • You’re able to master writing within the confines of a brand’s voice and tone
    • You’ve managed highly engaged online communities in the past
    • Bonus points: you’ve worked with a digital health company
    How to apply

    Please email your resume and cover letter to careers@bigskyhealth.com.

    We’ve got big dreams and an exciting roadmap that reflects that. Join us!

    Apply Now

    Social Media Manager

    Bevy

    Remote
    Social Media
    7/12/2020 1:16 PM

    About the Role

    We’re looking for a creative, highly organized Social Media Manager with a proven track record managing B2B enterprise social media campaigns. You should have proven experience creating content, executing well, and using analytics to measure results. You will be directly responsible for executing campaigns that drive conversation and engagement on our social channels. In addition to being responsible for daily creation and posting, you will focus on developing and executing an ongoing calendar of proactive content that mixes core brand messages, marketing campaigns, company news, and field marketing events. You will work with the marketing team to tailor content to help generate leads and report on the ROI.

    Responsibilities

    • Content strategy, creation, and curation: day-to-day strategy, calendar development and execution of targeted, brand-driven content for all Bevy and CMX channels including Facebook, Instagram, Twitter, LinkedIn, and others.
    • Create, edit, and animate video to provide compelling, education-driven content.
    • Social measurement and analytics: leverage internal and external measurement tools to analyze activity that informs program planning, as well as provide reports on performance, and continually find ways to improve.
    • Organize, maintain, and monitor video content on social platforms as our product matures.
    • Run social media campaigns, design experiments, develop content strategy, and execute social media content campaigns on a weekly and monthly basis.
    • Investigate and test new social channels to communicate with our existing customers and future prospects.
    • Create and scale social media content pipeline and deployment process to systematize the content creation pipeline.

    Key Performance Metrics

    • Audience Growth
    • Engagement
    • Content Reach
    • Leads

    Skills and Capabilities

    • Demonstrate creativity and documented immersion in social media. (Give links to profiles as examples).
    • Proficient in content marketing theory and application.
    • Experience sourcing and managing content development and publishing.
    • Ability to jump from the creative side of marketing to analytical side, able to demonstrate why your ideas are analytically sound.
    • In-depth knowledge and understanding of social media platforms, (Linkedin, Facebook, Twitter, Instagram, YouTube, Pinterest etc.) and how each platform can be deployed in different scenarios.
    • Excellent writing and language skills.
    • Working knowledge of the blogging ecosystem relevant for B2B enterprise solutions.
    • Ability to effectively communicate information and ideas in written and video format.
    • Exceeds at building and maintaining sales relationships, online and off.
    • Practice superior time management.
    • Team player with the confidence to take the lead and guide other employees when necessary. (ie: content development, creation and editing of content, and online reputation management).
    • Good technical understanding and can pick up new tools quickly.
    • Working knowledge of principles of SEO including keyword research and Google Analytics. Highly knowledgeable in the principles of “Search and Social.”
    • Functional knowledge and/or personal experience with WordPress CMS (self-hosted).
    • Winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
    • Ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.

    We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and the communities we serve.

    Apply Now

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